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Request for Approved Equal REQUEST FOR APPROVED EQUAL SECTION PAGE Request for Pre-Offer Change or Approved Equal CITY'S RESPONSE New Flyer will be the sole contact for all warranty claims except for the major component supplier such as the engine, transmission, HVAC III. 31.0-31.1 46 and destination signs. Approved III. 31.0, 31.2, 31.3 46-47 New Flyer provides a 1-year/50,000 mile warranty (whichever occurs first) beginning on the acceptance date of each bus. Approved New Flyer can provide the following whichever occurs first warranties: Starter-1 year/100,000 miles; Basic Body Structure-3 years/150,000 miles; Ramp-1 year/50,000 miles; Air Dryer-1 year/100,000 miles; Rubber Flooring-Parts Only (manufacturer warranty); Bus Body-3 III. 31.0, 31.3 46-47 years/150,000 miles; Window Frame-2 years/unlimited miles. Approved III. 31.0, 31.3, 31.5 46-47 Warranty that New Flyer supplies does not apply to scheduled maintenance items, acts of nature, or normal consumable. Approved III. 31.0-31.3; If any component, unit or subsystem is repaired, rebuilt or replaced by New Flyer or by CAT's personnel with the concurrence of New Flyer, 31.19 46-47; 49 the subsystem shall have the unexpired warranty period of the original subsystem. Approved III. 31.0, 31.6, New Flyer will work with CAT on most warranty covered repairs, but the majority of the warranty repairs should be performed by CATS 31.13 46-48 trained personnel with reimbursement by New Flyer. Approved New Flyer's online warranty system, iWarranty, simplies the process and facilitates faster response times. New Flyer requires that claims must be submitted within thirty (30) calendar days from the date of failure. Claims submitted later than thirty (30) calendar days will III. 31.0, 31.6 46-47 automatically be denied. Approved III. 31.0, 31.8 46-47 Due to the limited quantity of buses available for purchase via this IFB, New Flyer cannot agree to a fleet defect provision/clause. Approved New Flyer agrees to reimburse CAT for parts at the current published price plus taxes and handling; however, New Flyer kindly requests III. 31.0, 31.15 46, 49 approval to provide that the handling costs are capped at $100/claim at a fifteen (15%) handling fee. Approved Denied; CAT's labor wage is based on the fact that CAT does repair work as the time it Request that the labor hours be determined using New Flyer's Standard Repair Time Manual. If the labor hours for a particular repair are takes. If New Flyer is awarded a contract, not listed in the Manual, the labor hours will be negotiated between CAT and New Flyer's Regional Product Support Manager. New Flyer the vehicle would be new to CAT's fleet and will agree to cover reasonable towing cost for 1 year/50,000 miles (whichever occurs first). however, it should be noted that some CAT's technicians will not be as familiar as III. 31.0, 31.17 46, 49 limitations and exclusion may apply. those who build it. III. 31.0. 31.18 46, 49 New Flyer provides an easy to use online iWarranty system for CAT to file claims. This eliminates the need for paper claim forms. Approved New Flyer provides a 1 year/50,000 mile (whichever occurs first) warranty on the suspension. This is inine with the base bus warranty III. 31.0 46 period provided by New Flyer. Approved After CAT's bus specification is fully defined, the New Flyer technical publications team then identies all service replaceable assemblies and creates an illustrated Parts Manual. New Flyer will use industry standards as stated by the American Public Transit Associaton in providing cross reference information. Where the parts ordered by CAT are not received within two working days of the agreed upon time/date and a bus procured under this contract is out of servce due to the lack of said ordered parts, then New Flyer shall provide CAT, within eight (8) hours of CAT's verbal of written request, the original supplier's/manufacturer's parts number and all contact information for all of the specific parts not received by CAT. Where New Flyer fails to honor this part guaranty or parts ordered by CAT are not received within thrity (3) days of the agreed upon delivery date, the New Flyer shall provide to CAT, within seven (7) days of CAT's verbal or written request, the design and manufacturing documentation for those parts manufacturerd by New Flyer and the original suppliers'/manufacturer's parts number and all contact information for all of the specific parts not received by CAT. New Flyer design and manufacturing documentation III. 26.1 43 provied to CAT shall be for its sole use in regard to the buses procured under this Contract and for no other purpose. Approved NEW FLYER REQUEST FOR APPROVED EQUAL 1 SECTION PAGE Request for Pre-Offer Change or Approved Equal CITY'S RESPONSE New Flyer will use industry standards as stated by the American Public Transit Associaton in providing cross reference information. Where the parts ordered by CAT are not received within two working days of the agreed upon time/date and a bus procured under this contract is out of servce due to the lack of said ordered parts, then New Flyer shall provide CAT, within eight (8) hours of CAT's verbal of written request, the original supplier's/manufacturer's parts number and all contact information for all of the specific parts not received by CAT. Where New Flyer fails to honor this part guaranty or parts ordered by CAT are not received within thrity (3) days of the agreed upon delivery date, the New Flyer shall provide to CAT, within seven (7) days of CAT's verbal or written request, the design and manufacturing documentation for those parts manufacturerd by New Flyer and the original suppliers'/manufacturer's parts number and all contact information for all of the specific parts not received by CAT. New Flyer design and manufacturing documentation provied to CAT shall be III. 1.5 4-5 for its sole use in regard to the buses procured under this Contract and for no other purpose. Approved New Flyer advises that all suppliers may not have a training facility. This type of training will be provided wherever it is available. In such III. 29.5 45-46 cases that the OEM cannot accommodate, one of their representatives will provide the training on-site at the Procuring Agency's facility. Approved Not all OEM sub components suppliers publich technical Manuals, New Flyer includes technical information on most components within the Bus manuals. For major components such as Engine, Transmission and HVAC, New Flyer will supply the available OEM published III. 27.0 43-44 manuals. Approved III. 27.0 43-44 New Flyer will provide all available OEM component supplier manuals in PDF. Approved III. 27.0 43-44 New Flyer will supply only Final Manuals. These will be supplied with the first bus delivery. Approved New Flyer Published Bus Parts Manual will be kept available and maintained with updates for a period of 12 years. All other New Flyer Bus Manuals will be maintained for 6 years. OEM component supplier manuals are current when purchased and supplied. it is the III. 27.0 43-44 responsibility of each OEM component supplier to make their manuals and any updates available to the end user. Approved Body/structural drawings are considered as proprietary information and not supplied. If a major accident occurs, New Flyer Technical III. 27.0 43-44 Services team will assist the customer with information to properly repair the bus. Approved New Flyer can supply a listing of parts as they appear in the Bus Parts Manual. This listing will not contain OEM part information, it will III. 27.0 43-44 contain bus supplier part information only. New Flyer does not supply this update service. New Flyer will supply documentation to the customer for retrofits performed as well as updates affecting Bus manuals. The manual updates will be sent depending on urgency of issue and number of changes rather than a III. 27.0 43-44 calendar based service. Approved New Flyer will supply Bus and OEM Manuals with First Bus delivery only. Updates will be supplied for New Flyer Bus Manuals only (12 y III. 27.0 43-44 ears Parts Manuals - 6 years for all other NF Bus manuals). Approved A separate electrical troubleshooting guide publication is not supplied by New Flyer. Troubleshooting the bus is performed by using the III. 27.0 43-44 PLC logix program and laptop. Additional troubleshooting info is available within the Engie and Transmission manuals. Approved As this is an IFB for 2 buses (with the option to increase the order by an additional 2 buses within 60 days of Notice to Proceed), please confirm that a test of the Air Conditioning system on the first production bus is not required. New Flyer would be happy to provide Denied; there are no options in this III. 32.6 51 previous test results for a similarly equipped vehicle to provide sufficient evidence that the performance standars can be met. solicitation other than a trolley package. Confirm that CAT will adhere to the APTA standard bus procurement guidelines and complete acceptance testing on new delivered buses III. 32.7 51 within 15 days of receipt. Approved As this is a 2 bus order (with the option to increase the order to as many as 4 units within 60 days of Notice to Proceed), please confirm There are no other options to increase this III.
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