Zoom Software and Services Solutions to Amplify Your Unified Communications Platform
Problem Management PowerSuite prioritizes issues affecting Zoom, using advanced Anomaly Detection to discover problems before they affect end user experience. This intuitive system allows IT to assign and track remediation efforts.
Multi-platform PowerSuite’s unique single pane of glass allows organizations to easily monitor hybrid platform scenarios. Directly compare your usage and call quality between Zoom, Skype for Business, and Microsoft Teams.
Zoom Room Support From small huddle rooms to oversize conference rooms, proactive call quality management is essential. A problem with a room system affects Usage and Adoption more end users than any other endpoint, so PowerSuite provides detailed analytics for Zoom. Track trends PowerSuite allows you to create custom views in usage over easily selectable time windows and determine to proactively manage these experiences. the impact of adoption interventions.
End User Experience: Operational Insights: Unify Square’s mission is to enable outstanding Delivering answers, and not just data, experiences for enterprise meetings, chats and calls PowerSuite bridges the gap between and nowhere is that more apparent than with Zoom IT Optimization: monitoring and resolution. No matter Rooms. Ensuring Zoom Rooms are up and running is PowerSuite delivers improved visibility the stage of your WSC (workstream a major pain point for enterprises at scale. Our unique and actionable insights into Zoom collaboration) or UC migration, we allow cloud-centric software + services deliver immediate environments—quickly transforming IT to achieve a healthy and risk-free value starting at the user and working back into the the troubleshooting experience and run state at scale. cloud. Optimize utilization and adoption, boost the user turning Zoom conferencing into a highly experience, and increase productivity. responsive business asset. PowerSuite™ Cloud Managed Services Why Zoom Software and Services
Most IT departments lack experience managing Zoom, While joining a meeting in Zoom’s intuitive interface is and many don’t realize the level of care and attention indeed easy, it’s up to IT to ensure that the positive meeting necessary to make it work at scale. Correctly allocating experience translates when Zoom is installed across the resources necessary to keep Zoom up and running on an enterprise. Many of the same issues seen with other the first try is tricky. PowerSuite Cloud Managed Services videoconferencing platforms appear at scale. removes the element of surprise, allowing for predictable expenses. We bring the expertise necessary to ensure • Benchmark Zoom against other UC conferencing great user experiences for desktop, mobile, and especially solutions and directly compare important metrics like call quality and active users. Zoom Rooms. • Zoom Room support remains a top pain point for • 24x7x365 administration and maintenance of Zoom customers. Zoom environments • Bring predictability to Zoom-based expenses with • Zoom support for Tier 2 escalation, Tier 3 and Tier 4 PowerSuite Cloud Managed Services for Zoom. technical support • Proactive issue management using PowerSuite Software
What’s Special About the Unify Square Team?
• The only software provider to provide a single pane of glass story for Zoom, Microsoft Teams, Skype for Business, Workplace by FaceBook and Slack. • The only Zoom partner offering to combine software, consulting and managed services. Zoom and Slack work well together. • Unify Square UC expertise tackles the toughest Zoom Now, IT can manage both with a single solution. challenges — Zoom Rooms, multi-platform scenarios and troubleshooting quality issues. Zoom’s integration with Slack provides the most frictionless • Our ‘enterprise first’ focus zeros in on the unique and collaboration and video experience. Slack customers often overlooked issues related to UC and Zoom. can host Zoom meetings directly from Slack, with Zoom powering the default call button. Given the tight connection between Slack and Zoom, PowerSuite allows you to manage both from a single pane of glass. Monitor Zoom call quality or set limitations on guest access for private Slack channels, all within PowerSuite.
About Unify Square
Unify Square’s software and services optimize and enhance the world’s largest collaboration and communication deployments, helping businesses manage and secure their meetings, chats & calls. The company’s PowerSuite software creates a unified dashboard to surface actionable insights and help manage collaboration platforms --- optimizing and transforming performance health and user effectiveness. Founded by Microsoft product visionaries, Unify Square has become a global elite partner for Microsoft, Slack, Zoom and Workplace by Facebook. Unify Square solutions have delivered value to more than 5 million collaboration seats, in over 300 enterprises across more than 50 countries, and in most major industry verticals.
Headquartered in Bellevue, Washington, Unify Square also has offices in the United Kingdom, Germany, Switzerland, India, Australia and Lithuania. We invite you to learn more. Contact [email protected] or visit unifysquare.com.