Microsoft Teams The hub for teamwork in 365 Why upgrade to Teams? for Business Online retirement Advanced features, modern experiences Teams combines chat, video, calling, collaboration, and app integration into a single, integrated hub State-of-the-art cross-platform and mobile experiences July 31 Performance by design Reimagined client built on cloud infrastructure 2021 Teams provides improvements in call and meeting quality, and other operational metrics Online will be retired July 31, 2021 Bottom- benefits In a recent study, organizations that moved to Teams saw cost Skype for Business Server is not reductions from consolidating solutions to one platform, had affected, but customers with hybrid 14.6% less downtime due to online availability of resources, and configurations will need to move projected a three-year net present value per user of $5,416* Skype for Business Online users to Teams by the retirement date

*The Forrester Study: The Total Economic Impact™ Of Microsoft Teams outlines cost savings and other financial benefits organizations can realize by adopting Teams Teams capabilities extend beyond Skype for Business

Skype for Business offers chat, Manage contacts Chat and meeting, and calling capabilities call

Host meetings Teams capabilities extend beyond Skype for Business Integrate business Store and applications share files

Teams is a hub for teamwork, Manage contacts Chat and where people connect, call communicate, and collaborate from within a single interface.

The added functionality of Teams helps streamline the ways your organization works. Manage Collaborate on projects and documents work groups

Host meetings Teams benefits your business, end users, and IT leads What they and

Your business Your end users IT leads

Faster decision making and Meetings start more quickly One integrated platform accelerated innovation with end-to-end security Improved video and sound and administrative controls Reduced email volume and quality more efficient meetings A robust and highly Co-authoring in real time available solution Better information sharing Inline message translation Improved performance with Integration with Office apps less downtime Background blur so you can Mobility and productivity at work from anywhere Supports tabs, bots, and scale connectors Meetings recorded in the cloud Emojis and Teams adoption has a real business impact What customers are saying

“Teams offers frictionless “We need a reliable, scalable, “Implementing Teams has communication, and our users just mobile-first, video, audio, and strengthened our employees’ naturally gravitate towards it. The chat collaboration platform to ability to reach out around the migration tools provided within the be the connective tissue across world, ask questions, and solve platform made the migration 60,000 people. Teams totally some of our most challenging very straightforward. It’s probably the delivers on that promise, and problems more quickly.” easiest company-wide migration from we’ve had resounding positive one platform to another that I’ve ever feedback so far.” experienced.”

Peter White, Dominic Shine, Charlie Krolak, Director of Global IT, CTO, Operations Supervisor for Global Emerging Solera Dentsu Aegis Network and Collaboration Technologies, Owens-Illinois

Journey from Skype for Business to Teams Driving adoption for key scenarios in Teams is critical to success

Envision Plan your teamwork for Pilot Deploy Grow Teams upgrade to Upgrade to your organization Teams Teams adoption Teams Only Teams Only + 1 2 3 4 5 6

Skype for Teams Coexistence Business Only

Organizations not yet using Teams start here Organizations already using Teams start here

Focus: Drive adoption in Teams while continuing to use Focus: Plan for and implement the upgrade to Skype for Business, then focus on upgrade Teams Only mode Planning for a successful upgrade Use this proven framework for driving technical and behavioral change

+

Project Project Technical readiness and Deployment and Operational stakeholders definition user readiness implementation excellence

Gather the right Define your project Assess network Assess user Implement pilot, Drive value through sponsors and scope, goals, readiness; acceptance and coexist, and optimization and project team and timeline test for quality design readiness upgrade strategy adoption growth

Learn more at aka.ms/SkypeToTeams Identify Teams champions and critical stakeholders

Understand the impact of change Pilot before rolling out broadly Focus on driving sustained results Assess the impact to the organization, and Identify early adopters and evangelists to Frequently communicate project progress, reflect it in the adoption plan champion deployment and provide feedback to-dos, and next steps Build user engagement into your Target users and departments with unique Consider devices as part of your overall communications plan needs and edge-case requirements strategy, including personal computers, meeting room systems, and peripherals Use cases and role-specific benefits help Evaluate awareness building, training, users understand the value of Teams and support, then iterate based on feedback and analysis

Which coexistence path should you take? Microsoft offers flexibility in the upgrade path to Teams Only

Path 1 Path 2 Overlapping capabilities Select capabilities Chat, meetings, and VoIP calling available in both Collaboration, or meetings and collaboration in Teams while retaining Skype for Business and Teams using Islands mode chat, VoIP calling, and meetings (depending on mode) in Skype for until moving to Teams Only Business using SfbWithTeamsCollab or SfBWithTeamsCollabAndMeetings modes until moving to Teams Only

Considerations: Considerations: Recommended path for Skype for Business Online More complex environment with on-premises enterprise voice and most on-premises configurations No overlapping capabilities between Skype for Business and Teams Enables a quick velocity move to Teams Designed with a longer co-existence period in mind

Learn more at https://aka.ms/SkypeToTeamsPlanning Path 1: Overlapping capabilities

Introduce the full Teams experience side-by-side Skype for Business with chat, meetings, and calling enabled* Drive Teams adoption and usage Upgrade all users or a single cohort when you’re ready to move to Teams Only

Collaboration Chat Chat Calling Calling Meetings Meetings Teams side-by-side Skype for Business with Chat, Meetings, and VOIP Calling Teams Coexistence Only

Collaboration Chat Calling Meetings

*Calling features are VoIP-only until Teams Only experience Overlapping capabilities user experience

Chat and calling Users can initiate calls and chats from either client Incoming VoIP calls and chats land in the same client as originator Presence is separate No interoperability

Meetings Provides richest meetings experience Includes meeting rooms, devices, and services (Cloud Video Interop)

Skype for Business Online customers should consider this path so users can experience the full functionality of Teams at their own speed. Once adoption of Teams hits 100% saturation, move to Teams Only mode. Path 2: Select capabilities

Introduce Teams with select capabilities side-by-side Skype for Business Drive Teams adoption and usage Migrate additional features from Skype for Business to Teams as you’re ready Upgrade all users or a single cohort when you’re ready to move to Teams Only

Collaboration Chat Chat Chat Calling Calling Calling Meetings Meetings

Teams Coexistence Only

Collaboration Collaboration Meetings

*Calling features are VoIP-only until Teams Only experience Select capabilities user experience

Skype for Business Server for chat and calling Address meetings, then Enterprise Voice and chat Simplifies and streamlines a meetings-centric Teams experience

Teams for meetings Provides richest meetings experience Includes meeting rooms, devices, and services (Cloud Video Interop)

Skype and Teams coexist Teams and Skype for Business clients play nice with each other Skype for Business meetings are now Teams meetings IT benefits include ease of provisioning and reporting in a single location Teams Only user experience

Chat and calling Receive and initiate all chats and calls in Teams Interop (IM/call) with any Skype for Business user Redirects to Teams if users try to sign-in to Skype for Business.

Meetings Newly scheduled meetings take place in Teams Previously scheduled Skype for Business meetings still happen in Skype for Business

Data that gets migrated Existing contacts from Skype for Business including federated Existing meetings

Live planning workshops and training Microsoft will help you design a strategic plan based upon a proven change management framework and the specific needs of your organization.*

Upgrade planning workshops Teams live training Online upgrade guidance Free interactive online workshops Free live and on-demand online training The A-Z for upgrade planning and packed with guidance, best practices, classes designed to help get business deployment includes a proven upgrade and resources designed to kick-start decision makers, admins, IT Pros, and framework and timelines, coexistence planning and implementation end users up and running with Teams. guidance, and an upgrade success kit

aka.ms/SkypeToTeamsPlanning aka.ms/TeamsLiveTraining aka.ms/SkypeToTeams

*All customers have access to online tools and training. FastTrack-led engagements are available for qualifying customers. Start your journey today

With the retirement of Skype for Business Online in sight, ensure you have an upgrade plan in place

Skype for Business Online will be retired on July 31, 2021, at which point access to the service will end

Microsoft Teams replaces Skype for Business Online as the core hub for teamwork in With Skype for Business Online retirement less than a year away, we July 31 encourage having an upgrade plan in place as each organization has its unique technical environment, application and process integrations, and aptitude for change that can shorten or extend the 2021 path to “Teams Only”.

Take advantage of free online resources and training, FastTrack guidance (as qualified), or a certified Microsoft Partner Why is Microsoft planning to retire Skype for Business Online?

We continue to deliver on the vision for Microsoft Teams to provide a richer set of functionality, performance, and control than is possible through Skype for Business Online

Teams builds on the capabilities in Skype for Business Online by bringing together calling, chat, meetings, and Office 365 and third-party productivity apps in a single, intelligent hub

This focus enables us to continue making Teams more accessible, more intuitive, and more integrated with the people, processes, and data at the heart of your organization What about other Skype products and configurations?

Versions of Skype for Business Server and Lync Server will continue to receive Mainstream and Extended Support as indicated on the Microsoft Lifecycle Policy site

Customers with hybrid setups (on-prem and online) will need to transition users from Skype for Business Online by the July 31, 2021 retirement date

The Skype consumer service will not be impacted by the Skype for Business Online retirement

Global telecom manufacturer speeds communication, boosts collaboration with Teams

All communication and knowledge sharing across the company has been greatly enhanced by the addition of “ Teams to the Microsoft family of products.” — Steven Winkler IT Network Manager, CommScope

One of the world’s largest suppliers of wired and wireless network infrastructure solutions, CommScope has upgraded from Microsoft Skype for Business to Microsoft Teams to take advantage of the expanded feature set available in Teams. Users across the business have come to rely on Teams to share information and collaborate, easing the process of growth through acquisition, and streamlining the task of learning new productivity technologies, including Teams itself.

View the FULL story www.commscope.com Sustainable energy leader builds virtual communities with Microsoft Teams

We can access Teams from anywhere, on any device. We can tie in Microsoft and third-party applications—encouraging our “ employees to collaborate and work simultaneously. And, due to Teams enterprise-level security, compliance, and management capabilities, there’s no limit to how many employees can participate, and no need for field support.” — Ferrari Careto Digital and IT Officer, Head of the Digital Global Unit, EDP

EDP is one of the world’s largest wind energy producers and a global leader in sustainable energy. Seeking digital transformation and more agile company dynamics, EDP launched a virtual communities initiative, supported by an upgrade from Skype for Business Online to Microsoft Teams. Today, EDP employees use the enhanced capabilities of their collaboration platform to explore new synergies across geographically dispersed business units. Virtual communities help EDP reduce costs, save time, and accelerate change—and their home is Microsoft Teams.

View the FULL story www.edp.com Technology company implements Microsoft Teams to drive more secure, global collaboration

Teams offers frictionless communication, and our users just naturally gravitate towards it. The migration tools “ provided within the platform made the transition very straightforward.” — Peter White Director, Global IT, Solera

Solera Holdings provides software and data management solutions to the automotive and insurance industries, in addition to consumers around the globe. With its history of rapid growth fueled by acquisition, the company needed to develop streamlined processes for integrating technology environments and organizational cultures. With Microsoft Teams, Solera is improving communication and collaboration across business units, departments, and acquired entities while simplifying management and administration.

View the FULL story www.solera.com Owens-Illinois boosts productivity through collaboration with Microsoft Teams

Implementing Teams has strengthened our employees’ ability to reach out around the world, ask questions, and “ solve some of our most challenging problems quickly.”

— Charlie Krolak Collaboration Supervisor for Global Emerging and Collaboration Technologies, O-I

Owens-Illinois (O-I) employees love glass for its beauty, purity, and recyclability and are proud to make more of it than any other glass packaging producer in the world. O-I’s leadership team believes collaboration and building strong relationships can simplify work and elevate productivity. The company chose to upgrade from Skype for Business Online to Microsoft Teams as a part of a strategy to increase collaborative processes and workflows in its manufacturing facilities and offices around the world.

View the FULL story www.o-i.com Leading bike maker powers multigenerational workforce collaboration with Microsoft Teams

There’s just a certain synergy you get when you have as many people as possible on a common platform. Our “ industry moves fast, and Teams boosts the velocity of communications.” — Nathan Pieper IT Business Applications and Collaboration Manager, Trek

Trek is a leading bicycle designer, manufacturer, and retailer that needed a tool to help its expanding global workforce collaborate and communicate faster. The company turned to Microsoft Teams to power its online meetings and chats, share files and integrate key applications. As a result, Trek can make decisions more quickly, enabling it to be more agile, innovative and responsive. Teams is also helping Trek retain the unique company culture it developed as a smaller organization—even as it grows.

View the FULL story www.trekbikes.com Global digital-marketing company deploys Microsoft Teams for a comprehensive collaboration hub

We need to empower people so that they can work efficiently anytime, anywhere, on their favorite device. “ Teams provides that, allowing people to be effective in a truly mobile sense.” — Dominic Shine Chief Technology Officer, Dentsu Aegis Network

Dentsu Aegis Network is a media and digital marketing communications company with a global reach. Based in London with offices in over 145 markets, the company needed a comprehensive collaboration solution that would support virtual meetings across the global enterprise. Then Dentsu deployed Microsoft Teams – the powerful hub for teamwork in Office 365, which quickly gained viral support across its workforce.

View the FULL story www.dentsuaegisnetwork.com Healthcare provider pioneers new patient care and cross-organizational collaboration with Microsoft Teams

We’re now seamlessly working with many of our colleagues across the country, and we have Teams to “ thank for it. In concert with other Office 365 tools like SharePoint Online, Teams has definitively broadened our collaborative capabilities.” — Dave Aston Head of IT, Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust is a technology leader within the United Kingdom’s National Health Service (NHS). Utilizing Microsoft Teams and Microsoft SharePoint Online, the trust has broadened patient care options and increased communication and collaboration with organizations across the United Kingdom. With Teams, the trust now offers employees an always-open channel that’s more secure and easy to access.

View the FULL story www.berkshirehealthcare.nhs.uk

Microsoft Teams blog and Teams upgrade forum

Teams upgrade blog posts Five tips for planning a successful upgrade to Teams Resources to help customers with upgrade from Skype for Business to Microsoft Teams Why wait? The top 10 things you need to know about upgrading from Skype to Teams Skype for Business Online to be retired in 2021 Meetings First brings Microsoft Teams meetings to Skype for Business Server customers Visit the Microsoft Teams Blog

Skype for Business to Teams upgrade forum The Skype for Business to Teams upgrade forum on Tech Community is a great place to ask questions, share feedback, and learn from other IT professionals how to get the most from Microsoft Teams. Join the conversation End users love the experience

Meetings start more quickly Higher fidelity video and sound quality Ability to add files to channels so you can co-author in real time User tagging so people notice your message faster Inline message translation List of favorite teams for quick and easy access Background blur so you can feel comfortable and confident working from anywhere Cloud recording so you can catch up on missed meetings when it works for you Notifications that keep you in the know Keyboard shortcuts Emojis and GIFs Teams yields organization-wide benefits 18.9% Fewer meetings each week*

Accelerate decision making Reduce the volume of meetings and make them more efficient Improve the way people share information 4 hours per week Speed up innovation Time saved on collaboration Help people work better together with built-in and information sharing* Office 365 apps Enable mobility and productivity at scale Take care of end-to-end security, administrative control, and compliance 17.7% Faster decision making*

*The Forrester Study: The Total Economic Impact™ Of Microsoft Teams outlines cost savings and other financial benefits organizations can realize by adopting Teams IT admins get a single platform to deploy and manage

An enhanced solution Cloud infrastructure Broader Keep your team highly that is more robust and for improved performance communication secure; get end-to-end highly available and operational metrics and collaboration security and administrative functionality controls and compliance