O U R V A L U E D C U S T O M E R

Austin Carter 2207 ANGELICA TERRACE BALTIMORE, MD 21209 (443) 744-4999 [email protected]

Daniel Klein Thoai Li Service Consultant Certified Technician [email protected]

Y O U R V E H I C L E

Year Make Model Engine Type 1999 BMW 528i 2.8L 6 DOHC (MFI)

Odometer VIN # License # Date 159,589 WBADM6334XBY21029 1/20/2016 . BMW of Catonsville Commitment

It's about "Peace of Mind..."

Thank you for choosing BMW of Catonsville service department to handle your vehicle’s service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle’s service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible.

We are pleased to present to you a “Know Your Vehicle™” report today. It’s important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle’s health to make sure it is operating at its optimum levels. This complete bumper-to-bumper inspection report will help you better understand your vehicle’s performance and health. Staying on top of your vehicle’s wellness is vitally important to ensuring your safety on the road.

Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do all in our power to put your mind at ease and keep you and your family safe on the road.

How we give you "Peace of Mind..." To help you understand what your vehicle needs to stay in top operating condition, we:

· Perform a world class visual inspection on your vehicle every visit · Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe you should know about your vehicle based on its odometer reading and time on the road · Make recommendations and complete a Treatment Plan for your vehicle · Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows: Pass - Items are new or "like new" and do not require service at this time Caution - Items that are dirty or showing signs of wear and would benefit from being serviced soon Fail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately

DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, , driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report.

669415 BMW of Catonsville 3 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: 1. CUSTOMER REQUEST OIL AND FILTER CHANGE 2. WORLD CLASS INSPECTION RIGHT FRONT STRUT IS LEAKING FLUID, REC BOTH FRONT STRUTS DUETO AGE AND MILEAGE WASHER FLUID IS LEAKING, WASHER FLUID NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG P/S LINES ARE LEAKING FLUID, FROM RES TO PUMP AND FROM RES TO COOLER, REPLACE LINES

BMW of Catonsville World Class Inspection Package Results (SAV) (08/12) Failed Task Observation Recommendation Done Left front tread depth Left front measures 3/32" or less Left rear tire tread depth Left rear tire tread measures 3/32" or less Right front tire tread depth Right front tire tread measures 3/32" or less Right rear tire tread depth Right rear tire tread measures 3/32" or less Inspect overall tire wear and • Found all abnormally worn • Perform four alignment condition • All tires worn below minimum • Mount and balance 4 new tires specifications Inspect engine for oil leaks Found engine oil leak • Replace engine oil filter housing gasket • Replace oil pan gasket

Cautioned Task Observation Recommendation Done Inspect , driveshaft and CV Found bad U-joint Replace Giubo joint joints/boots Inspect rear differential fluid • REAR DIFFERENTIAL DUE Replace left rear seal level, condition and check for BY TIME / MILEAGE leaks • Found left rear axle seal to be leaking

669415 BMW of Catonsville 4 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Passed Task Observation Recommendation Done Fill windshield washer fluid Found washer fluid level low: Filled to proper level Measure rear brake pads 7 mm or greater: Inspect brakes next service Measure front brake pads 7 mm or greater: Inspect brakes next service Check and adjust tire pressures Tire pressure was set to manufacturers specifications - Check tire pressures monthly

Passed Tasks Inspect vanos hose for leaks Inspect exhaust system for leaks, Inspect for wheel bearing free play damage, and loose parts Inspect engine mounts Inspect transmission mounts Inspect fuel tank, lines, and connections Fill windshield washer fluid Check power fluid level and Inspect hazard light operation condition Inspect brake light operation Inspect reverse light operation Inspect taillight, turn signal, side marker, and license plate lights Inspect taillight, turn signal, and side Inspect headlight low and high beam Check horn operation marker assemblies for cracks and operation damage Inspect dash and interior lights Measure rear brake pads Measure front brake pads Inspect brake system components Inspect instrument cluster warning Inspect drive belts lamps Inspect all hoses and clamps Inspect steering components Inspect rear suspension components Inspect brake system for leaks Inspect fog/driving lights (if equipped) Inspect sway bar components Check and adjust tire pressures Inspect for damage Check power window operation Check power locking system operation Check hood strut(s) Inspect front differential fluid level, condition and check for leaks Inspect transfer case fluid level, Perform BMW Inspection Requirements Inspect active suspension for leaks condition and check for leaks Check engine oil level and condition Check engine coolant level and Inspect transmission for leaks condition Inspect cooling system for leaks

Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Status Cost Deferred Approved 669415 BMW of Catonsville 5 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Original Customer Requests Status Cost Deferred Approved 1. CUSTOMER REQUEST OIL AND FILTER CHANGE X 2. WORLD CLASS INSPECTION X RIGHT FRONT STRUT IS LEAKING FLUID, REC BOTH FRONT STRUTS DUETO AGE AND MILEAGE (RIGHT FRONT STRUT IS LEAKING FLUID, REC $1,796.60 X BOTH FRONT STRUTS DUETO AGE AND MILEAGE) WASHER FLUID IS LEAKING, WASHER FLUID NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG (WASHER FLUID IS LEAKING, WASHER FLUID $210.18 X NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG) P/S LINES ARE LEAKING FLUID, FROM RES TO PUMP AND FROM RES TO COOLER, REPLACE LINES (P/S LINES ARE LEAKING FLUID, FROM RES TO $485.24 X PUMP AND FROM RES TO COOLER, REPLACE LINES) Inspection Recommendations Status Cost Deferred Approved Replace engine oil filter housing gasket (Found engine oil leak) Fail $824.60 X

Replace oil pan gasket (Found engine oil leak) Fail $816.60 X See AI-18 Mount and balance 4 new tires (All tires worn below minimum specifications) Fail $919.00 X See AI-32 Perform four (All tires worn below minimum specifications) Fail $169.95 X See AI-44 Replace left rear axle seal (Found left rear axle seal to be leaking) Caution $244.18 X See AI-117

Replace Giubo joint (Found bad U-joint) Caution $595.36 X See AI-221 Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $6,061.71 $6,061.71 $0.00 Shop Supplies $35.00 $0.00 Hazardous Waste Fees $2.95 $2.95 Tax $363.70 $0.00 Estimate Total $6,463.36 $2.95

For "See AI-" items see the "Additional Information" section

Additional Information

669415 BMW of Catonsville 6 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Below is information we feel would help you better understand some of the reasons for taking preventive maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

** The following section may contain instructions for servicing various components of your vehicle. These are an overview of the process that will be performed by a skilled technician in our shop. They are not intended to be a guide for a “do-it-yourself” operation. Oil leak repair AI-18 Operation Description: Determine where the engine oil is leaking from. Repair the leak according to the manufacturer’s service information. Top off the engine oil, and then take the vehicle for a test drive. Recheck the oil leak to verify that it has been effectively repaired.

Significance: Engine oil leaks under your vehicle can indicate that a seal, gasket, or component has failed and needs to be repaired or replaced. Engine oil leaks leave a mess in your Removing a leaking rear driveway, but more importantly, when they are ignored, they can lead to major engine main seal damage.

Advantage: Repairing engine oil leaks helps keep your vehicle reliable and your driveway clean. Repairing an engine oil leak can also help you avoid the expensive repairs arising from running an engine that is low on oil. Running an engine low on oil can lead to complete engine failure. New rear main seal Tire replacement AI-32 Operation Description: Raise the vehicle using an automotive lift. Remove the and tire assembly from the vehicle. Remove the tire from the rim. Install a new valve stem assembly. Install a new tire on the rim. Inflate the tire to recommended pressure. Balance the tire and rim assembly on a computer-aided dynamic tire balancing . Reinstall the tire and rim assembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer’s specifications. Signs of irregular tire Significance: wear Your vehicle's tires are the only connection between your vehicle and the road. Safe vehicle operation depends on your tires being in good condition. If your tires are neglected, the tread can wear completely away, leaving the tire bald and often exposing the steel cords. Not only is this condition dangerous, it is also unlawful in many states. Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate, and can adversely affect the manner in which your vehicle performs. A tire with an abnormal tread wear pattern will no longer contact the road the way that it was designed to, and this condition can be dangerous, especially during adverse road conditions. New tire

669415 BMW of Catonsville 7 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Advantage: Replacing worn tires is part of vehicle maintenance that is necessary to ensure that your driving experience is as safe as possible. Besides the obvious safety benefits, tires that are in good condition and properly inflated to the correct air pressure can increase the overall fuel economy and help provide a comfortable ride. Wheel alignment AI-44 Operation Description: Inspect the front and rear suspension components for any signs of wear or damage. Using specialized wheel alignment equipment, adjust the suspension and wheels to the vehicle manufacture’s specifications.

Significance: Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces and an occasional pothole can change the vehicle’s wheel alignment. A wheel alignment can Abnormal tire wear from improve your steering control and overall vehicle handling. It can also help prevent bad alignment abnormal tire wear by bringing the vehicle suspension components back to the vehicle manufacturer’s specifications. This important step will keep your vehicle driving the way it was designed to. An alignment is necessary any time a worn suspension part is replaced.

Advantage: Even slightly worn suspension components can affect the vehicle's wheel alignment. This can lead to premature wear of tires and reduce overall vehicle comfort and safety. A Wheel alignment vehicle with worn-out suspension parts can be unsafe to drive. Maintaining your vehicle suspension and performing regular wheel alignments and tire rotations can keep your vehicle safe and reliable.

669415 BMW of Catonsville 8 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Axle seal leak repair AI-117 Operation Description: Our factory-trained technician will lift your vehicle on an approved automotive hoist, and remove the necessary items including the axle to gain access to the leaking seal according to the factory service manual. He will remove the defective seal, and install the new factory replacement seal with the correct tools. He reinstalls the axle and associated parts, adds the correct lubricant and road tests the vehicle to endure a quality repair. Axle with a leaking seal Significance: Mechanical components such as axle and differential assemblies are protected from the effects of friction by use of proper lubricants. The axle seals serve to contain lubricant inside the axle housings. The loss of this vital lubricant will cause premature wear of your vehicle's final drive components such as the bearings and ring and pinion gears in the differentials. With normal maintenance, differential assemblies last the life of the vehicle. Replacing these items is both costly and time consuming.

Axle after the axle seal Advantage: has been replaced In addition to the nuisance and potential safety hazard of lubricant on your driveway or garage floor, the mechanical breakdown from loss of lubricant can cause your vehicle to stop dead in its tracks. This can leave you stranded at a most inopportune time, or worse, by potentially causing an accident. The time and money required to replace leaking seals before more catastrophic damage results is well spent. Giubo (flex disc) replacement AI-221 Operation Description: Lift the vehicle on an approved automotive hoist and remove the driveline with the worn Giubo from the vehicle according to the vehicle manufacturer's service guidelines. Re- install the driveline with the new Giubo and torque to the specifications found in the factory repair manual.

Significance: The Guibo will allow the vehicle driveline to transmit power from the output shaft of the Extremely worn Giubo transmission or transfer case to the differential. Because the components in your (flex disc) vehicle's powertrain are mounted independently there is a need for something to absorb the movements between those components. A flexible rubber disc known as a Giubo serves this purpose. When a flex disc goes bad, your vehicle will vibrate at freeway speeds and make a clunking noise when changing gearshift positions (i.e. from forward to reverse or vice versa). If a worn out Giubo is ignored, it can break, leaving you stranded. In this situation, the driveshaft can be damaged beyond repair. Additional damage can be done to the vehicle when a Giubo breaks, resulting in an expensive repair. New Giubo (flex disc)

Advantage: Replacing a worn out Giubo is a crucial step in keeping your vehicle's properly maintained. Replacing a Giubo disc before it breaks will ensure that you are not left stranded, and that additional damage is not done to your vehicle.

669415 BMW of Catonsville 9 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com