O U R V A L U E D C U S T O M E R Austin Carter 2207 ANGELICA TERRACE BALTIMORE, MD 21209 (443) 744-4999 [email protected] Daniel Klein Thoai Li Service Consultant Certified Technician [email protected] Y O U R V E H I C L E Year Make Model Engine Type 1999 BMW 528i 2.8L 6 DOHC (MFI) Odometer VIN # License # Date 159,589 WBADM6334XBY21029 1/20/2016 . BMW of Catonsville Commitment It's about "Peace of Mind..." Thank you for choosing BMW of Catonsville service department to handle your vehicle’s service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle’s service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible. We are pleased to present to you a “Know Your Vehicle™” report today. It’s important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle’s health to make sure it is operating at its optimum levels. This complete bumper-to-bumper inspection report will help you better understand your vehicle’s performance and health. Staying on top of your vehicle’s wellness is vitally important to ensuring your safety on the road. Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do all in our power to put your mind at ease and keep you and your family safe on the road. How we give you "Peace of Mind..." To help you understand what your vehicle needs to stay in top operating condition, we: · Perform a world class visual inspection on your vehicle every visit · Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe you should know about your vehicle based on its odometer reading and time on the road · Make recommendations and complete a Treatment Plan for your vehicle · Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows: Pass - Items are new or "like new" and do not require service at this time Caution - Items that are dirty or showing signs of wear and would benefit from being serviced soon Fail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report. 669415 BMW of Catonsville 3 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Original Customer Requests The following is what you requested we perform or investigate regarding your vehicle: 1. CUSTOMER REQUEST OIL AND FILTER CHANGE 2. WORLD CLASS INSPECTION RIGHT FRONT STRUT IS LEAKING FLUID, REC BOTH FRONT STRUTS DUETO AGE AND MILEAGE WASHER FLUID IS LEAKING, WASHER FLUID NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG P/S LINES ARE LEAKING FLUID, FROM RES TO PUMP AND FROM RES TO COOLER, REPLACE LINES BMW of Catonsville World Class Inspection Package Results (SAV) (08/12) Failed Task Observation Recommendation Done Left front tire tread depth Left front tire tread measures 3/32" or less Left rear tire tread depth Left rear tire tread measures 3/32" or less Right front tire tread depth Right front tire tread measures 3/32" or less Right rear tire tread depth Right rear tire tread measures 3/32" or less Inspect overall tire wear and • Found all tires abnormally worn • Perform four wheel alignment condition • All tires worn below minimum • Mount and balance 4 new tires specifications Inspect engine for oil leaks Found engine oil leak • Replace engine oil filter housing gasket • Replace oil pan gasket Cautioned Task Observation Recommendation Done Inspect axles, driveshaft and CV Found bad U-joint Replace Giubo joint joints/boots Inspect rear differential fluid • REAR DIFFERENTIAL DUE Replace left rear axle seal level, condition and check for BY TIME / MILEAGE leaks • Found left rear axle seal to be leaking 669415 BMW of Catonsville 4 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Passed Task Observation Recommendation Done Fill windshield washer fluid Found washer fluid level low: Filled to proper level Measure rear brake pads 7 mm or greater: Inspect brakes next service Measure front brake pads 7 mm or greater: Inspect brakes next service Check and adjust tire pressures Tire pressure was set to manufacturers specifications - Check tire pressures monthly Passed Tasks Inspect vanos hose for leaks Inspect exhaust system for leaks, Inspect for wheel bearing free play damage, and loose parts Inspect engine mounts Inspect transmission mounts Inspect fuel tank, lines, and connections Fill windshield washer fluid Check power steering fluid level and Inspect hazard light operation condition Inspect brake light operation Inspect reverse light operation Inspect taillight, turn signal, side marker, and license plate lights Inspect taillight, turn signal, and side Inspect headlight low and high beam Check horn operation marker assemblies for cracks and operation damage Inspect dash and interior lights Measure rear brake pads Measure front brake pads Inspect brake system components Inspect instrument cluster warning Inspect drive belts lamps Inspect all hoses and clamps Inspect steering components Inspect rear suspension components Inspect brake system for leaks Inspect fog/driving lights (if equipped) Inspect sway bar components Check and adjust tire pressures Inspect wheels for damage Check power window operation Check power locking system operation Check hood strut(s) Inspect front differential fluid level, condition and check for leaks Inspect transfer case fluid level, Perform BMW Inspection Requirements Inspect active suspension for leaks condition and check for leaks Check engine oil level and condition Check engine coolant level and Inspect transmission for leaks condition Inspect cooling system for leaks Recommended Services Our technicians recommend the following services for your vehicle. Original Customer Requests Status Cost Deferred Approved 669415 BMW of Catonsville 5 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Original Customer Requests Status Cost Deferred Approved 1. CUSTOMER REQUEST OIL AND FILTER CHANGE X 2. WORLD CLASS INSPECTION X RIGHT FRONT STRUT IS LEAKING FLUID, REC BOTH FRONT STRUTS DUETO AGE AND MILEAGE (RIGHT FRONT STRUT IS LEAKING FLUID, REC $1,796.60 X BOTH FRONT STRUTS DUETO AGE AND MILEAGE) WASHER FLUID IS LEAKING, WASHER FLUID NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG (WASHER FLUID IS LEAKING, WASHER FLUID $210.18 X NOT SPARYING, LEFT TURN SIGNAL IS BLIKING FAST. DIAG) P/S LINES ARE LEAKING FLUID, FROM RES TO PUMP AND FROM RES TO COOLER, REPLACE LINES (P/S LINES ARE LEAKING FLUID, FROM RES TO $485.24 X PUMP AND FROM RES TO COOLER, REPLACE LINES) Inspection Recommendations Status Cost Deferred Approved Replace engine oil filter housing gasket (Found engine oil leak) Fail $824.60 X Replace oil pan gasket (Found engine oil leak) Fail $816.60 X See AI-18 Mount and balance 4 new tires (All tires worn below minimum specifications) Fail $919.00 X See AI-32 Perform four wheel alignment (All tires worn below minimum specifications) Fail $169.95 X See AI-44 Replace left rear axle seal (Found left rear axle seal to be leaking) Caution $244.18 X See AI-117 Replace Giubo joint (Found bad U-joint) Caution $595.36 X See AI-221 Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $6,061.71 $6,061.71 $0.00 Shop Supplies $35.00 $0.00 Hazardous Waste Fees $2.95 $2.95 Tax $363.70 $0.00 Estimate Total $6,463.36 $2.95 For "See AI-" items see the "Additional Information" section Additional Information 669415 BMW of Catonsville 6 6700 Baltimore National Pike Baltimore, MD ● (410) 744-2000 ● http://www.bmwofcatonsville.com Below is information we feel would help you better understand some of the reasons for taking preventive maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family. ** The following section may contain instructions for servicing various components of your vehicle. These are an overview of the process that will be performed by a skilled technician in our shop. They are not intended to be a guide for a “do-it-yourself” operation. Oil leak repair AI-18 Operation Description: Determine where the engine oil is leaking from. Repair the leak according to the manufacturer’s service information. Top off the engine oil, and then take the vehicle for a test drive.