Q4 2016 Highlights
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STRATEGIC OBJECTIVE #1: INNOVATE AND LEAD The City continued to monitor its work towards achieving its strategic objectives in quarter four. The 2016 Operational Work Plan is aligned with the City’s Strategic Plan objectives and the 2016 Financial Plan. Establishing key performance indicators and aligning all of the City’s work under strategic objectives continued to be the focus for 2016, providing a complete picture of the value for tax dollars. The physical demands analysis was completed in quarter four to reduce WorkSafeBC premiums, provide better offers of modified duties, provide medical practitioners with better information, and support supervisors in their roles. A total of 28 positions were assessed, including positions that had previously been assessed, and positions with a history of staff injuries. Career development continued with 22 employees receiving career and/or developmental support from Human Resources in the last quarter of 2016. Two individuals were successful in obtaining positions of increased responsibility in the organization based on the support they received. Staff IT learning continued with 15 sessions occurring this quarter to support staff in learning key aspects of software. In December, a cross section of City staff participated in a pilot of Microsoft Office 365. The next version will include cloud-based apps that increase connectivity and collaboration. Royal Roads University delivered an information session to City staff on the revised Certificate in Sustainable Community Development. Fifteen staff attended with three enrolling in the blended learning opportunity, part of which will be offered at the CityStudio Victoria in 2017. In quarter four, the Connect Victoria app was launched to make the organization’s most commonly accessed website information more accessible from any mobile device. In November, Council gave direction to staff to examine the potential to amend the Cannabis-Related Business Regulation Bylaw to provide an exemption from the prohibition on consumption on premises for existing non-profit cannabis operations that were established prior to 2009 and that have continuously operated since 2009, while remaining subject to all other clauses of the regulations. In addition, Council approved proceeding with an amendment to the Cannabis-Related Business Regulation Bylaw to allow third-party ATM’s in cannabis-related businesses. In December, Parking Ambassadors continued the practice of issuing holiday season courtesy parking “tickets” in the downtown core for vehicles parked at on-street meters that had expired for up to 30 minutes from December 12 to 24, 2016. Parking customers were encouraged to “pay it forward” through a donation to a foodbank or charity in lieu of a monetary parking fine. 1 | P a g e STRATEGIC OBJECTIVE #1: INNOVATE AND LEAD Total Total Q1 Q2 Q3 Q4 Total Measurement 2014 2015 2016 2016 2016 2016 2016 # of job competitions 191 176 51 58 38 40 187 % of promotions/internal 60% 38% 15% 53% 37% 89%* 49% movement (avg) # of learning hours 4,009 5,245 2,629.50 992 502 1,237 5,360.50 # of learning events 109 103 45 26 21 25 117 # of employee forums 2 2 0 1 0 0 1 # of hours of sick time 39,354 44,910 14,368 11,233 9,965 12,228 47,794 used # of hours lost to 13,610 8,528 2,410.50 4,250.75 1,434.62 458.41 8,554.28 workplace injury # of full-time equivalents 786.73 796.48 799.98 799.98 799.98 799.98 799.98 # of Council and 74 161** 42 46 27 39 154 Committee meetings *Internal promotions/movement is based on number of closed competitions. Previous quarters reported based on all competitions (open and closed). **Updated Q4 2016 2 | P a g e 2016 Council and Committee Meeting Breakdown Meeting Type Total 2015 Q1 Q2 Q3 Q4 Total 2016 2016 2016 2016 2016 Open PLUC Open COTW Council (Committee) 22 10 Meetings + + Open GPC Open PLUC 46 2 + Open GPC 3 Open Open Open Open COTW COTW COTW # of Open Meetings 68 15 14 9 13 51 Closed PLUC Closed PLUC 10 2 + + Closed GPC Closed GPC 26 2 + Closed COTW 1 Closed Closed Closed Closed COTW COTW COTW # of Closed Meetings 36 5 3 1 1 10 Total Meetings: 104 20 17 10 14 61 City Council Meetings # of Open Meetings 28 13 18 10 15 56 # of Closed Meetings 29 9 11 7 10 37 Total Council 57 22 29 17 25 93 Meetings: 3 | P a g e STRATEGIC OBJECTIVE #2: ENGAGE AND EMPOWER THE COMMUNITY 2016 was a busy year for community engagement. There was an increase of 55% in the number of citizens engaged in person at City events, with 7,429 citizens engaged in 2016 compared to 4,759 the previous year. There was also a 14% increase in the number of surveys completed, with 6,116 surveys completed in 2016 versus 5,344 in 2015. Eighty-three engagement events were held in 2016, (one more event than in 2015). In Q4, the City continued to engage the community on the Parks and Open Spaces Master Plan. Recommendations were shared through a pop-up park at Centennial Square, an open house and an online survey in November. The feedback was generally supportive of the recommendations and was used to inform the final plan which will be shared with Council in March 2017. The fourth quarter saw staff supporting the Youth Team in its drafting of the Youth Strategy. The Strategy was developed for youth by youth, and identifies ways for the City to get more young people involved in City activities. The Strategy will be presented to Council in Q1 2017. The Emergency Management Program has been restructured and updated with a new, refreshed brand that follows best practices and research which identifies negative fear-based messaging doesn’t work. Active engagement with the community is central to achieving personal and City-wide disaster preparedness and resilience. This approach acknowledges the key role the community plays in contributing to its own safety, and serves to strengthen partnerships between emergency management agencies and the broader community. The rebranding supports the goal of increased public awareness and readiness allowing citizens to recognize that readiness is a manageable part of our everyday routine. Brand name: VictoriaReady Descriptor: Community Powered Emergency Preparedness Theme: Everyday readiness for every person, every business, every organization During the fourth quarter of 2016, the City hosted 12 protocol events and activities, including a visit from the Chinese Navy, a Poppy flag raising ceremony at City Hall, and lighting of the Menorah in recognition of Chanukah. Protocol Events – City of Victoria hosted a delegation from the City’s Friendship City of Changsha, led by Mr. Yi Lianhong - Wednesday, October 19 – Mayor Helps visited with student group from Morioka Junior High school – Monday, October 3 – City of Victoria welcomed Mr. Pavel Hrncir, Ambassador of the Czech Republic – Tuesday, November 1 – Mayor Helps met with delegation from Jiangxi Province, led by Mr. Zhan Chunsen – Friday, November 18 – City of Victoria hosted a delegation from the City’s Twin City Suzhou, China led by Mr. You Ying – Tuesday, December 13 – Mayor Helps met with Turkish Consul General Mr. Anil Bora Inan – Thursday, December 15 4 | P a g e – Mayor Helps welcomed a delegation from the Chinese Navy – Thursday, December 15 – Menorah Lighting in Mayor Helps Office with Rabbi Meir Kaplan – Friday, December 30 Flag Raising / Half Masting – Poppy Flag raising ceremony to kick off the Poppy Campaign – Friday, October 28 – Remembrance Day Half Masting – Thursday, November 11 – Raising for Movember – Monday, November 21 to Monday, November 28 – Flag – Half Masting for the Day of Remembrance and Action on Violence Against Women – Monday, December 5 Public Use Events – Film Screening of Gord Downie’s Secret Path at City Hall – Sunday, October 23 – Capital Region Food and Agriculture Initiative Roundtable – Tuesday, October 25 – HOST Home Office Support Team meeting – Friday, November 4 – UVIC Alumni Association Committee Meeting in the Songhees Room – Monday, November 7 – Island Health, An Engaging Dialogue – Tuesday, November 8 – Victoria Community Association Network meeting -- Wednesday, November 16 – Black History Awareness Society “Welcome Home Mifflin Gibbs” – Friday, November 18 – Farm to Cafeteria Canada – Saturday, November 19 – Fernwood NRG – Wednesday, November 30 – HOST Home Office Support Team meeting – Friday, December 2 – Royal Architecture Institute of Canada – Saturday, December 3 – BC Health Communities – Tuesday, December 13 – Wedding Day at City Hall – Friday, December 16 5 | P a g e STRATEGIC OBJECTIVE #2: ENGAGE AND EMPOWER THE COMMUNITY Total Total Q1 Q2 Q3 Q4 Total Measurement 2014 2015 2016 2016 2016 2016 2016 City Website o # of unique visitors 781,985 918,835 222,445 223,715 222,502 193,730 862,392 o # of total visits 1,271,016 1,787,542 352,038 337,209 331,819 289,899 1,310,965 o % of traffic via mobile 30% 26% 28.24% 30.20% 35.74% 44.36% 34.68% visits w/tablets average Webcasts o # of viewers of webcasts 20,326 19,882 4,970 7,944 7,317 5,458 25,689 o # of unique visitors 14,355 16,575 4,562 4,603 5,884 3,711 18,760 o # of total visits 16,180 19,882 5,604 5,547 6,582 4,526 22,259 o total page views 225,962 195,504 64,908 47,853 37,677 53,774 204,212 o % viewed by desktop 85% 93% 83% 82% 79% 73% 79.25% o % viewed by mobile 15% 7% 17% 18% 21% 27% 20.75% Social Media o # of Facebook likes 9,862 11,186 11,750 12,154 12,385 12,786 12,786 o average organic 1,446 1,440 1,789 1,905 3,687 2,917 2,575 reach o # of Twitter followers 18,551 27,300 29,757 32,444 36,300 40,600 40,600 o YouTube channel o # of - 84 129 158 177 211 211 subscribers o