NHS Greater and Clyde

Edition 4

CUP OF KINDNESS How we make a real difference to the patients in our care Inside... 4-5 Patient feedback Creating a patient-centred NHS 6 A rewarding opportunity Could you be a non-executive director? 8-9 Public Partners Helping us to maintain standards 10-11 Stub it out Support for our smokefree policy 12-13 Ready to respond Talk to us about How we assess patient needs 14-15 Creating opportunities your experiences Supporting the next generation 16 Pharmacy opening hours because you matter All the information you need Our services are designed around you – and as part of our commitment to listen and learn, we want to hear your views

We love it when people tell us about their your views and feedback and suggestions. experiences of our services. We also learn from complaints, and this formal It’s the very best way to measure how well we process is a key part of our commitment to Follow us on are delivering care and how we can identify listen and learn. Twitter @NHSGGC things that could be improved. When something goes wrong – or not as To receive up-to-the- Right across the NHS in , there is a well as it should have – the formal complaint drive to put a bigger emphasis on something process is appropriate and worthwhile for minute information on we refer to as “person-centred care”. both the complainer and the NHS. all the latest NHSGGC We use the term “person-centred” rather than But it is evident that many of those who have news and campaigns. “patient centred” because in many cases the been in contact with our staff and our experience of relatives or carers is just as services wish to make suggestions and vitally important as that of the patient. comments rather than go down the road of a formal complaint. Health News is written and designed by the It was following feedback from relatives NHSGGC Communications directorate. and carers that we recently scrapped the We have now developed a range of ways Editors: Ally McLaws, director of communications, restrictive visiting slots to the vast majority in which we can capture feedback in a way and Sandra Bustillo, associate director of communications of our hospital wards. The new open visiting that it can help us establish broad areas for regime in hospitals across improvement and identify specific pockets Health News is published four times a year. It is inserted in The Herald and Evening Times and Clyde is designed around the patient of excellent practice that can be shared with newspapers and also distributed throughout hospitals, and the visitor rather than our hospital ward other parts of our service to achieve more health centres and pharmacies. It is available to read online at: www.nhsggc.org.uk/healthnews management. consistent levels of satisfaction from patients Written and published by NHS Greater Glasgow and and their families or carers. Clyde Communications, JB Russell House, Gartnavel That’s the way we want things to be – services Royal Hospital Campus, 1055 Great Western Road, designed around you wherever possible. Over the next few pages of this Health News Glasgow G12 0XH. magazine, we will highlight the various ways Follow us: @NHSGGC To contact Health News, email: This clear example of “person-centred care” is that you can help us make our services even [email protected] why we are determined to do more to capture better than they already are. www.nhsggc.org.uk/patientfeedback

2 – www.nhsggc.org.uk/healthnews Our staff are committed to delivering person- centred care

Cuppa kindness made all the difference One elderly woman coming in about was not being able to ward for a few days to recover, of staff to do this – she had to one of our hospitals recently get a big mug of tea with just during which time she heard about how important it for a cataract operation was the right amount of sugar and received great nursing care. was for this elderly patient and asked if she was nervous milk early in the morning – just took a couple of minutes about the operation. because that was when she But the one thing that made out of her busy, early-morning woke up and that was how all the difference was that a shift to make a difference. She told our staff that, at she had started her day for member of staff duly turned the age of nearly 90, she many years. up at her bedside early every “Person-centred care” is wasn’t too nervous and she morning of her stay with a everyone’s business. We are wondered why everyone was Our elderly patient had a very big mug of tea with exactly proud to share this story as it going to all this bother for her! successful operation thanks to the right amount of milk and says so much about the real the skills of the medical staff. sugar in it. impact our staff in all parts of Then our patient said that the our service make to patients thing she was most concerned She stayed in the hospital No-one had told our member every day.

www.nhsggc.org.uk/patientfeedback

www.nhsggc.org.uk/healthnews – 3 Delivering the best healthcare for our patients Patients are at the heart of all that we do Your views and concerns about our services and staff will help us to create a truly patient-centred NHS

Thanks to a massive response from patients, we using the comments to tailor their approach are continuing to evolve our services by making and deliver the most appropriate care for the changes to create a truly patient-centred NHS. individual needs of patients.

Every comment and complaint is an opportunity There are a number of ways we collect the views to learn about how we can better meet the of our patients and their carers and families: needs of patients and visitors, and deliver health • Surveys and questionnaires It’s easy to find and easy to use. On our website care in wards and other settings. • One-to-one interviews homepage click on “patients and visitors” and • Focus groups of patients go straight to “Patient Feedback”. There are a number of ways in which patients • Standing panels of patients, carers or and their relatives and friends can tell us how members of the public We also monitor views posted on the UK Patient well or not we are doing. • Patients or carers being members of clinical Opinion website that refer to our services here in networks or advisory groups NHSGGC but our preferred online method is the These range from our formal complaints process • Public Partnership Forums provide useful Patient Feedback system on our own website at to the online feedback system on our public feedback to the Partnerships. www.nhsggc.org.uk website and using Patient Opinion to inform individual wards and departments. There are also suggestion boxes in wards If you have used any of our services and want and departments and Feedback Boards to tell us how it was for you then please visit our We acknowledge that there is room for are available for patients to note what is website and give us your feedback. improvement, and feedback, both comments important to them. and compliments, can lead to positive change NHSGGC nurse director Margaret McGuire throughout our organisation. We also have a very popular patient feedback is leading some pioneering work to drive up system that enables any patient or carer or levels of patient input to service development We encourage and want to make it as easy relative of a patient to use. This system allows and to drive forward the development of and simple as possible for all of our patients to you to give us your comments at a time that person-centred care across every area of give feedback and follow this up through staff suits you. healthcare delivery. Patient feedback has influenced positive change

IMPROVED CLINIC CAPACITY of the previous day being a NO SMOKING MESSAGES FEEDBACK FROM MINORITY We have introduced changes to public holiday. One service is piloting a postcard COMMUNITIES practice in an outpatient clinic on scheme in reaction to a complaint We are committed to and pro- days following public holidays to The service has now reduced about smoking. actively seek feedback from improve capacity. the number of appointments minority communities. arranged on days immediately The cards have been designed This is in response to a patient after a holiday to factor in time with a “No Smoking” message We want to ensure there is barrier- who complained after a 90-minute to see emergency patients. The and were placed at bedsides and free access to our services for those wait. After an investigation complainer was satisfied communal areas within the ward. protected by the Equality Act 2010. it was discovered that the with the outcome and after a clinic had been overbooked further appointment wrote to The aim was to drive home to NHSGGC has a wide range of through a combination of urgent express their gratitude because patients and visitors NHSGGC’s engagement structures including appointments and a higher they had found the service greatly Smoking Policy, and if this scheme patient panels and a mental number of referrals from the improved thanks to our response proves successful it will be spread health network. A variety of actions emergency department because to the concern they had raised. out across other sites. and improvements have taken

www.nhsggc.org.uk/patientfeedback

4 – www.nhsggc.org.uk/healthnews Helping you have your say When you need help to voice your opinion Patient Advice and Support Service provides free and confidential support on rights and responsibilities

PASS was launched in 2012 to help raise the support that it offered vulnerable users. awareness of patient rights and responsibilities and to support people giving feedback, It was recognised that PASS and NHS comments, raising concerns or complaints. Greater Glasgow and Clyde staff have a clear understanding of each other’s roles The service is provided via the Citizen’s Advice and had a positive relationship. Bureau (CAB) who have appointed dedicated PASS case workers, and is independent, free, The ability to work together as a wider and confidential. team worked well and both sets of staff had opportunities to shadow each other’s During 2014/15 a total of 536 clients were helped roles and reach an understanding of each with 2129 enquiries, the majority about hospital other’s jobs. acute services. However, it was also felt that more could be An evaluation of the work of the service from its done to reach even more people and one launch to March 2014 was conducted and the of the areas of improvement is to increase report commended the accessibility of PASS and targeted activity to promote the service. WHEN YOUR FEEDBACK IS A COMPLAINT If you wish to make a complaint, please visit www.nhsggc.org.uk where you will find information regarding our procedure. You may also contact our Complaints Helpline on 0141 201 4500 or write to us at NHS Greater Glasgow and Clyde, Corporate Headquarters, JB Russell House, Gartnavel Royal Hospital, 1055 Great Western Road, Glasgow, G12 0X. Patient feedback has influenced positive change

Your feedback led to the creation of the “Your Rights to an Interpreter” card to enable Deaf people to remind our staff of their right to an interpreter with information about how to book someone.

Community engagement work place including the following: with the Roma community led to more accessible information Thanks to regular contact with on interpreting, and promoting British Sign Language (BSL) users, the use of telephone interpreting we have taken actions to make when no face-to-face interpreter services more “deaf friendly.” could be booked.

www.nhsggc.org.uk/patientfeedback

www.nhsggc.org.uk/healthnews – 5 Join the Board

Being a non-executive director with NHSGGC is a rewarding role Find out about becoming a Board Director in NHS Greater Glasgow and Clyde A rewarding and challenging opportunity awaits as a non- care organisations and guide the integration agenda in our six local authority areas. executive director in the UK’s largest single health authority It’s a great ongoing development opportunity Being a non-executive director on by NHSGGC such as the chief executive, to be part of one of the most important public the Board of NHS Greater Glasgow and medical, nursing and finance directors. sector organisations in Scotland. Clyde (NHSGGC) is a rewarding and challenging opportunity. So, what kind of person becomes a non-exec Over the next few months there will be several director? Current and recent non-execs have opportunities for new directors to join us, so if It’s a large board – in fact it’s the largest single come from a varied professional background. you think this might be of interest to you why health authority in the UK – with big responsibilities not find out a bit more about what it involves. to help steer the strategic development of All have a lot of experience in their respective NHSGGC to deliver safe and sustainable areas of expertise to bring to the table. Some The time commitment required can vary, patient care to more than one million people. have worked in the voluntary sector or have but is usually about three days a month. For experience in social work or as community this commitment, you would receive circa The board currently has 27 directors – all workers. Others come from a financial or £8,000 a year and essential travel expenses appointed by the Cabinet Secretary for Health educational background. Others are retired are covered. and Wellbeing and they usually serve for a healthcare professionals or held senior civil minimum of four years. servant positions. We’ve also benefited from the experience of retired chartered There will be several new vacancies The directors are made up of councillors accountants and retired church leaders. during 2016 so if you are interested representing each of the local authority in finding out more or wish to attend populations served by Greater Glasgow There’s plenty of support to bring new board a forthcoming board meeting, and Clyde, stakeholder directors from members up to speed with the complexities of please telephone our head of board staff-side, the Medical School and the an organisation that employs 38,000 staff and administration John Hamilton on professional clinical staff, non-executive delivers all aspects of community and hospital 0141 201 4608 and arrange to explore directors appointed by public advert and healthcare. There are also opportunities to join the possibilities. lastly key senior executive directors employed the important and influential health and social

6 – www.nhsggc.org.uk/healthnews Keeping you informed NHS NEWS DIRECT TO YOU NEW FREE SERVICE TO KEEP YOU IN THE KNOW

Our commitment to keeping the public informed about all the latest developments in health care as they happen

Everyone uses NHS services and there’s We are committed to keeping the public always a lot going on in your NHS. informed about all the latest important developments and proposed changes to New services, new drugs, health promotion modernise health care service delivery campaigns, new screening programmes. and how you can get the best out of your Your local NHS also issues health alerts local NHS. when there’s a public health risk such as pandemic flu risk or a high incidence of a You will also be sent our quarterly editions bug such as norovirus, and how to protect of this Health News magazine, news as yourself and your family. it happens about new treatments and developments, public health messages And as the UK’s largest single health and details of events you may wish to authority there’s always some big news attend such as board meetings and our going on within Greater Glasgow and annual review. Clyde about investments in new cutting- edge equipment such as surgical robotic We will even send you important news technology or the building of new hospital or announcements and our press releases community facilities. at the same time as they are issued to the media and to our staff. Now we are offering a new direct email health news service to anyone who wants to More than 5,000 are already keep right up to date with the very latest enjoying this direct means of that is going on in NHSGGC. contact so why not join them. It could not be easier simply email robert@axismedia. co.uk. and we’ll do the rest.

www.nhsggc.org.uk/healthnews – 7 Maintaining high standards PUBLIC PARTNERS FOCUS ON QUALITY Members of the public are helping healthcare professionals to maintain our standards of service through inspections of wards and clinics

Members of the public are She said: “I’ve always been Facilities Partnerships Sector, playing a crucial role as members interested in making hospitals a said: “Sadie is everything we are of independent review teams better place for patients while looking for in a Public Partner. carrying out unannounced they are with us. visits to maintain and improve “The public needs to know that environmental standards in “I became a Public Partner when this independent environmental hospitals across NHS Greater a friend mentioned some issues monitoring is happening and Glasgow and Clyde (NHSGGC). she had as a patient in Glasgow that is why it is so important we Royal Infirmary. have Sadie and her colleagues on Called Public Partners, they board at these visits.” join healthcare professionals on “Now I’m able to feedback to environmental inspections of the community that any issues John Duffy retired 10 years ago hospital wards, health centres we come across during our from a job working with people and community clinics. environmental inspections with learning difficulties on have been dealt with and this health grounds. As well as being observers, they is reassuring. contribute to the final inspection Now he makes sure that our reports, and also update their “I feel I’m making a difference patients are served up high-quality local Public Partnership Forums on behalf of the public and also and nutritious meals, which are and other community groups helping staff who make me feel cooked and then blast frozen in about our efforts to maintain part of the team.” our two cook/freeze production high-quality cleaning and units at the Royal Alexandra and environmental standards. And now these environmental Inverclyde Royal Hospitals. inspections include Infection Sadie Gordon, a former domestic, Prevention and Control (IPC) Before they are served to auxiliary nurse and community policy checks with the Public patients, John observes them health worker, has been a Public Partners and an IPC professional. being regenerated to the correct Partner for nine years with temperatures in state-of-the-art NHSGGC’s Facilities Directorate. Lesley Anderson, from NHSGGC’s ovens close to wards.

8 – www.nhsggc.org.uk/healthnews Maintaining high standards

Sadie, second from left, with some of the facilities team

John Duffy helps to ensure that meals served to patients are nutritious and high quality

He said: “I put myself forward NHSGGC’s catering to give something back and say strategy dietician, welcomes the ‘thank you’ for all the excellent presence of Public Partners. treatment I’m receiving. She said: “They bring a fresh pair “I check that the food is being of eyes to what we do. People stirred through to maintain quality in John’s position can not only and tested for temperature, that pick up on improvements we can the portions are correct, enough make, but also offer a positive drinks are available, that trays reinforcement of what our staff include salt and pepper and are doing.” napkins, and I carry out a visual inspection of the cutlery.” Anyone interested in becoming a Public Partner should contact John also approaches a patient their local Public Partnership after the meal and asks if they Forum for further details. would like to rate their meal on a scale of 0-10. All successful applicants sign up to a Working Agreement He added: “The average score and training and expenses from all the sites I go to is eight are provided. out of 10.” If you want to become a Public At the end of his visit, John Parter email: healthnews@ meets the ward senior charge nhsggc.org.uk telling us a bit nurse to update them about about yourself and which area his audit. you are interested in. Include your contact details and we’ll get Helen Davidson, back to you.

www.nhsggc.org.uk/healthnews – 9 Helping you stub out cigarettes Thank you for supporting our smokefree policy

Patients and hospital visitors are playing their part as a new radio campaign helps to drive home ‘stub it out’ message

We’d like to say a big “thank you” to patients The group definitely made quitting easier.” and visitors for respecting our smokefree hospital grounds policy. Dr Emilia Crighton, NHS Greater Glasgow and Clyde’s (NHSGGC) interim director of We recognise that this can be a challenge public health, said: “We recognised how for some smokers but thank them for their much effort is required from smokers to support. refrain from smoking on NHS grounds and we thank them for helping us provide smokefree As a health promoting organisation, the NHS environments for staff, patients and visitors. in Scotland feels it is important to declare all our grounds smokefree. “Smokers are supporting our campaign. A count carried out by smoking cessation staff We are also committed to do everything in our revealed that the number of people smoking power to help smokers who want to quit. at hospital entrances fell dramatically from support from smoking cessation advisors, 404 in 2013 to 255 last year. is being followed by the Clyde 1 Bowie at Since 2010, our Smokefree Services have Breakfast show. helped around 150,000 smokers make quit “We offer different kinds of support for attempts, enough people to fill Hampden smokers who want to quit and I would The prize for remaining smokefree after 12 Stadium three times over. encourage anyone thinking of stopping to weeks is winning the amount of money they contact the Smokefree staff.” would have spent on cigarettes. And we’ve had positive feedback from smokers battling to quit. One said: “The Our Smokefree Services team has joined Tune in and be inspired by this person’s service is flexible for me because I work shifts. forces with Radio Clyde in an exciting new personal battle to quit the cigs. campaign, Feel Like a Winner, to drive home “It’s good to drop in rather than have to meet the stub it out message. Meanwhile, think about quitting and feel at set times.” like a winner! Stop smoking and in 28 days From the smokers who registered with the you could be financially better off, with a Another commented: “I have my health back, service in January, one has been randomly 20-a-day smoker saving on average £250 in I feel a million times better, I can breathe now. selected and their progress in quitting, with this time frame. How we can help you be smokefree Our Smokefree Services Simply enter your postcode Potential quitters can join pharmacies, all hospitals and website has been revamped, or click on the “use current immediately by completing the maternity services. making it simpler to navigate for location” button to browse online booking form and going people to find and join the services nearest to along to the venue of their choice. For more information, visit: their nearest free stop smoking you, which can be a www.nhsggc.org.uk/smokefree service in Greater Glasgow pharmacy or local smokefree Smokefree Services are available services or call the free and Clyde. support sessions. in local community venues, all Smokeline on 0800 848484.

10 – www.nhsggc.org.uk/healthnews Chairman’s Awards 2016 Awards that recognise real commitment

The Chairman’s Awards celebrate the achievements of our outstanding staff. John Brown wants to hear your inspiring stories of skill, teamwork, innovation, patient

care and selfless Gerry O’Hare, winner of the International Chairman dedication Service Award John Brown

We have already heard of some tremendous professionalism and patient care. told a story of how this nurse went the extra stories over the last six years which have mile to help support a most vulnerable been recognised in our prestigious Chairman’s Last year also saw the presentation of a young mum who has just suffered a Awards, and now chairman John Brown is Special Judges’ Award of Excellence for heartbreaking bereavement. asking you to nominate our outstanding staff only the second time in the six years the for the 2016 awards. Chairman’s Awards has been running. The judging panel were so impressed by the entry, for Louise McPhail in the Nursing John said: “This will be my first awards as The nomination came in from a colleague category, they unanimously agreed the entry chairman and I am delighted to be able to who was struck by the compassion, care and was worthy of this special award. continue to recognise and celebrate team thoughtfulness of this young nurse. The entry work, innovation and, most importantly, a It was also the first time we introduced the commitment to ensure our patients receive Louise McPhail, International Service Award and the standard the best experience possible when coming to first winner of of entries was exceptional, but just one our hospitals. the Special entry made it to Gold standard and that Judges’ Award of Excellence was Gerry O’Hare. “I would encourage patients, visitors and staff to tell us about staff who have gone the extra Gerry travelled to Palestine to educate mile, services which have moulded to patients’ nurses who have severely limited access needs and projects which have transformed to educational materials about the latest the way we work. advances in nursing cancer care.

“We need to continue to recognise and reward Gold winners were awarded in each of staff for their hard work but we rely on you to our seven categories: Clinical Practice; tell us about them.” Improving Health; International Service; Nursing; Patient Centred Care; Using There are seven categories in total in the Resources Better; and Volunteer. Chairman’s Awards and four of these are open to members of the public to nominate: So whether you are nominating a staff International Service: Nursing; Patient Centred member, a team, a project or one of our many Care; and Volunteer. volunteers we want to hear from you. The awards are a fantastic way of not only sharing Last year our prestigious Chairman’s Awards achievements with the rest of the organisation, were presented at our second Celebrating but also giving the recognition deserved! Success event, recognising the achievements of colleagues who have demonstrated Visit: www.nhsggc.org.uk/chairmansawards or outstanding levels of skill, dedication, to nominate by phone, tel: 0800 027 7246

www.nhsggc.org.uk/healthnews – 11 Assessing patient treatment needs How our hospitals are ready to respond There has been a lot of media attention on the performances of assessment units and A&Es and of the role of minor injury units in recent weeks. The big acute hospitals in Greater Glasgow and Clyde have been redesigned to help patients to be seen more effectively by the right teams of healthcare professionals.

We thought it would be useful to explain the three key entry points into our hospitals when something unexpected happens.

If necessary, GPs will Assessment units refer patients to immediate assessment units

If you have been seen by a and the VoL, and are not Most of the tests and treatment in the assessment GP and they think that you emergency departments. investigations carried out in these unit for up to a day before need an urgent specialist units are not available to GPs being discharged or admitted to hospital assessment they will Instead, they are areas locally, and it is here that checks another ward. arrange for you to come to an where senior medical staff are made if you have chest assessment unit. can assess and then decide pain, pains in your stomach or Four out of ten patients if you have to be treated and difficulties breathing. will require no more treatment These units are in place at then discharged, or admitted after having spent time in the GRI, the QEUH, the RAH, to hospital. You may stay and receive these units.

12 – www.nhsggc.org.uk/healthnews Assessing patient treatment needs

Emergency Accident and emergency departments see and treat departments patients who have had a serious or emergency medical problem, and because they are very busy they should only be used for real emergencies.

Within NHS Greater Glasgow and Clyde there are five emergency departments and they are at the QEUH, RHC, GRI, RAH, and IRH.

If your child is seriously injured or becomes so unwell that you think they are an emergency you should dial 999. The Scottish Ambulance Service will to take your child to the RHC unless they decide it is more appropriate to go to a closer emergency department.

Know For minor injuries such cuts (including ones that need where to go stitches), broken bones, sprains and minor burns go to one of our four minor If children are in need of injury units (MIUs). emergency care... The emergency departments of They are at the New Stobhill the Royal Hospital for Children and Victoria Hospitals, West (RHC), the Royal Alexandra Glasgow Ambulatory Care Hospital (RAH) and Inverclyde Hospital at Yorkhill, and the Royal Hospital (IRH) are open Vale of Leven Hospital (VoL). all year round to treat children with a medical emergency or These units are open serious injury. between 9am-9pm every day of the year. Only outwith If your child has a minor injury these times should you go such as a cut (including one that to your local emergency may require stitches) a minor department. burn or a broken bone there are a range of options for speedy There are also dedicated treatment depending on his or areas to treat minor injuries her age: within each of our five emergency departments. If you live in Greater Glasgow... Under 1-year-olds: Go to the RHC For minor illnesses such as emergency department. stomach upsets, coughs, running a high temperature 1 to 5-year-olds: Go to either the then self-care, pharmacy or RHC emergency department or your GP is the answer – you (GRI) should not go to an MIU for emergency department. treatment because it does not deal with illnesses. Minor injury units 5 to 15-year-olds: Go to the nearest MIU. You can also attend either the new RHC emergency Under 1-year-olds: Go to the RAH. A&Es have a dedicated area to pharmacy or your GP is the answer. department or the GRI emergency 1 to 5-year-olds: Go to either the treat minor injuries, or the VoL MIU. department (both also have a RAH, IRH, or the VoL MIU. To find your nearest emergency dedicated area to treat minor Minor illness... department or minor injuries unit injuries). 5 to 15-year-olds: Go to the If it is a minor illness such as simply go to www.nhsggc.org.uk nearest MIU. These are located stomach upsets, coughs, running and enter your postcode on the If you live in the Clyde area... at the RAH and IRH, where both a high temperature then self-care, ‘Find your nearest’ section.

www.nhsggc.org.uk/healthnews – 13 Creating opportunities for young people Committed to recruiting 125 apprentices NHS Greater Glasgow and Clyde is on track in supporting the next generation of staff

Building on our success as an award- “Our Modern Apprentice programme is winning employer of young people, we helping young people secure training and are on track to recruit 125 apprentices by employment opportunities and enabling August next year. us to develop a pool of talented and confident young people with the skills So far, 50 apprentices have been NHSGGC needs for the future. appointed and the next intake is due to begin in December. “The programme offers opportunities to develop real hands on skills that can NHS Greater Glasgow and Clyde’s change lives and ultimately support our (NHSGGC) commitment to increasing the patient services.” number of staff aged between 16-24 years was recognised when All apprenticeships sign up to a learning we were named 2015 Public programme with on the job training in roles Sector Employer of the Year at including nursing assistants, radiotherapy Scotland’s Modern Apprenticeship assistants, healthcare support workers Awards. and administrators.

Anne MacPherson, director of The programme’s aim is to support moves human resources and organisational into jobs within NHSGGC when the development, said: “We’re absolutely apprenticeship is successfully completed. committed to providing jobs, work experience and training opportunities for For more information about modern young people. apprentices go to www.nhsggc.org.uk/yep The patients Empowering intensive care survivors make my job An innovative project is improving the Patients create personal goals, “It’s the patients that make my job,” says Hannah health and wellbeing of patients who and, along with their carers, receive Docherty. “I really enjoy being able to support them have been discharged from intensive psychological support aimed at coping and be here for them to try and make things better.” care units (ICU) – helping them recover skills. This is the first programme to also and return to work. place specific emphasis on recovery for Hannah (21), from Barlanark, was Modern family members. Apprentice of the Year 2015 and is a physiotherapy The five-week InS:PIRE programme and occupational therapy assistant in Glasgow at Glasgow Royal Infirmary focuses The Chairman of NHS Greater Glasgow Royal Infirmary. on patient education, peer support and Clyde, John Brown, said: “I am and the facilitation of self-management. delighted to have the opportunity to She describes herself as a “caring person” and see the difference this unique project is plans to go on and qualify as a physiotherapist. Each week, patients receive one making to people’s lives. hour of physiotherapy as a group, Hannah went on: “I work with patients who have as well as individual sessions with “Experience shows that some ICU come from high dependency units and support health professionals, to help an survivors can have persistent physical them through specific exercises linked to improving accelerated recovery and return and psychological problems as a direct respiratory conditions. to employment. Patients are also result of their intensive care stay. given a ‘social prescription’ each “The Modern Apprentice Scheme is a great week to enable them to meet “This initiative is helping ICU patients opportunity for people like me. It’s allowed me to third-sector organisations that manage their recovery by giving them learn on the job, which is the best situation for provide sources of support in and their family members access to me, and helps me develop my skills and get to the their community. additional support and advice.” next level.”

14 – www.nhsggc.org.uk/healthnews News round-up Peak-time pick-me-up Glasgow hospitals are now linked by regular public transport services

There are now a series of peak-time bus services linking a number of NHSGGC hospitals with the Regular services are helping patients, staff and visitors Queen Elizabeth University Hospital (QEUH) and Royal Hospital for Children (RHC) campus.

The Stagecoach X19 now links the Glasgow Royal Infirmary with the QEUH and the RHC thanks to a service running every 10 minutes.

Gartnavel Royal and General hospitals see a half-hourly service from the First 16 connecting Broomhill to the QEUH and RHC.

The First 34A service, running every 15 minutes, now runs between the QEUH and RHC and the .

Journeys between the QEUH and RHC campus and the new West Glasgow Ambulatory Care Hospital at Yorkhill are catered for by two services: the McGills 17 and First 77 which run every 12 and 10 minutes respectively. Sport challenge to get women active at work Get together with friends and colleagues to improve your health

A new campaign to encourage more women to get active has won backing from NHS Greater Glasgow and Clyde’s interim director of public health Dr Emilia Crighton.

Scottish Women in Sport (SWiS) is a charity promoting equality across the sporting sector for women and aims to attract women Judy Murray Dr Emilia Crighton of all ages to join in sports activity through a new WomenActive@Work campaign. “One of the best ways to keep motivated SWiS founder Maureen McGonigle It already has the support of Judy Murray, is to enlist a friend or work colleagues. explained: “We’d love to see as many mother of Scots tennis sensation Andy, By doing this you can support each other women as possible take advantage of the Scottish Government and has also won and make sure you don’t let each other or coming light nights to set themselves a goal lottery funding. yourself down. and enjoy some sport.

The aim is to encourage women to come “Being active also has a positive impact by “We’d love women to take on one or all of together at work and take on one, some or reducing the risks of health conditions such our sport and activity challenges with friends all of eight challenges. as high blood pressure and cancer.” and workmates and tell us about it using #Womenactive on Twitter. And they’ll appear Now Dr Crighton, pictured inset, has given Research has shown that many young on our Wall of Fame which will document full support too: “I really welcome this women stop taking part in sport activity on how the challenges are progressing.” campaign to improve women’s health. The leaving school and entering the workplace. message is simple – being involved in sport One of the aims of the campaign is to target For more information about WomenActive@ or simply increasing activity for 30 minutes a the workplace as an ideal starting point Work visit www.womenactiveatwork.co.uk day is one of the best things we can do for to bring like-minded women together to and for more on Scottish Women In Sport our health. commit to taking part in sport together. www.scottishwomeninsport.co.uk

www.nhsggc.org.uk/healthnews – 15 Keeping you informed Pharmacy Easter opening hours

The majority of community pharmacies will operate as normal on Friday 25 March; however, please note that some pharmacies may close earlier than normal on this day. Pharmacies located in health centres will be closed from Friday 25 to Monday 28 March inclusive

Morrisons Pharmacy 117 Riverford Road, Newlands, Glasgow G43 1PU 9am-5pm • 0141 649 0358

Boots UK Braehead Shopping Centre, Glasgow G51 4BP 10am-7pm • 0141 885 9099

Lloydspharmacy 1851-1855 Paisley Road West, Glasgow G52 3SX 9am-9pm • 0141 882 1513

Boots UK Silverburn Shopping Centre, Glasgow G53 6AG 10am-7pm • 0141 881 6967

Houlihan Pharmacy Darnley 9-10 Darnley Mains Road, Darnley, Glasgow G53 7RH noon-3pm • 0141 621 2970

Boots UK 6 Main Street, Milngavie, Glasgow G62 6BL 10am-5pm • 0141 956 1241

Morrisons Pharmacy The Triangle Centre, Bishopbriggs, Glasgow G64 2TR 9am-5pm • 0141 772 1660

Boots UK 9, The Regent Centre, Kirkintilloch, Glasgow G66 1JH noon-4pm • 0141 776 3418

Morrisons Pharmacy Ravenswood Road, , Glasgow G69 7HU 9am-5pm • 0141 771 9216

Boots UK The Avenue At Mearns, Newton Mearns, Glasgow G77 6EY 10.30am-5.30pm • 0141 639 5979

Boots UK 182/4 Main Street, Barrhead G78 1SL noon-4pm • 0141 881 5686

Boots UK Boots UK Level 3 Buchanan Galleries, Glasgow G1 2GF 10am-6pm • 0141 333 9306 98 Sylvania Way, Clydebank Shopping Centre, G81 2TL 11am-5pm • 0141 952 2217

Boots UK Boots UK Central Station, Glasgow G1 3SQ 8am-8pm • 0141 221 7107 73 High Street Dumbarton G82 1LS 11am-3pm • 01389 763 907

Boots UK Boots UK 55 St Enoch Centre, Glasgow G1 4LZ 10am-6pm • 0141 248 7387 167/169 Main Street, Alexandria G83 0NZ noon-4pm • 01389 752 606

Boots UK Boots UK 200 , Glasgow G2 3EN 9am-5.30pm • 0141 332 8405 Paisley Centre, High Street Paisley PA1 2AF 11am-5pm • 0141 889 3897

Boots UK Boots UK 277 Byres Road, Partick, Glasgow G12 8TL 9am-9pm • 0141 339 1954 , Paisley PA3 2ST 4am-9pm • 0141 848 9960

Morrisons Pharmacy Asda Stores Ltd 900 Crow Road, Anniesland, Glasgow G13 1JD 9am-5pm • 0141 959 5689 Phoenix Retail Park Linwood PA3 3AB 11am-5pm • 0141 842 8520

Lloydspharmacy Tesco Pharmacy 263 Alderman Road, Knightswood, Glasgow G13 3AY 9am-11pm • 0141 959 1914 2 Dalrymple Street, Greenock PA15 1LE 9am-6pm • 01475 295110

Rowlands Pharmacy Boots UK 210 Springburn Way, Springburn, Glasgow G21 1TU noon-5pm • 0141 558 5209 43 Hamilton Way, Greenock PA15 1RQ 10am-4pm • 01475 729173

Asda Stores Ltd Pharmacy Dept, Parkhead Forge, Glasgow G31 4EB 11am-5pm • 0141 414 1510

Asda Stores Ltd Monument Drive, Robroyston, Glasgow G33 1AD 11am-5pm • 0141 557 6210 The above opening hours are for Monday 28 March. Boots UK Fort Retail Park, Auchinlea Road, Glasgow G33 5AT 10am-10pm • 0141 773 4817 For the full 2016 guide to NHSGGC services available over the Easter weekend, visit: www.nhsggc.org.uk/knowwhototurnto

16 – www.nhsggc.org.uk/healthnews