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University Microfilms, a XEROX Company, Ann Arbor, Michigan 71-18,067 PATTERSON, Gerald Eugene, 1925- EVALUATION OF A SUPERMARKET CASHIER-CHECKER TRAINING PROGRAM IN DADE COUNTY FLORIDA. The Ohio State University, Ph.D., 1970 Education, adult University Microfilms, A XEROX Company, Ann Arbor, Michigan THIS DISSERTATION HAS BEEN MICROFILMED EXACTLY AS RECEIVED EVALUATION OF A SUPERMARKET CASHIER-CHECKER TRAINING PROGRAM IN DADE COUNTY FLORIDA DISSERTATION Presented in Partial Fulfillment of the Requirements for the Degree Doctor of Philosophy in the Graduate School of The Ohio State University By Gerald Eugene Patterson, B.S., M.A. ******* The Ohio State University 1970 Approved by PLEASE NOTE: Some pages have snail and indistinct type. Filmed as received. University Microfilms ACKNOWLEDGMENTS The writer is deeply indebted to the many persons who have made this study possible; namely the cashier-checker students, the supermarket managerial personnel and the supermarket executives who were good enough to respond to the questionnaires and interviews that provided the data for the study. A note of particular appreciation is due to Mr. Joseph Zaher, instructor of the Cashier-Checker Training Program studied, for his generous assistance. Special thanks are due to Dr. William D. Dowling, who served as the advisor for this study and was ever ready with advice and encour­ agement. His cooperation and thoughtfulness were Invaluable assets to the completion of the study. The author is greatly appreciative of the efforts of Dr. Neal Vivian and Dr. William Jennings for their suggestions and assistance in reading and criticizing the final manuscript. Finally, to the writer*s wife Grace, an expression of warm gratitude is due for her patience and understanding while the study was being completed and her assistance in typing the manuscript. ii VITA July 4, 1925 • • ■ Born - Lodi, Ohio 1943-47 ........ Supply Officer, United States Navy 1948-49 • . • • • Business Education Teacher -Medina County, Ohio, Townships of Granger and Hinckley 1949-52 ..... Insurance Underwriter, Ohio Fanners Insurance Company, LeRoy, Ohio 1952-54 ..... Supply Officer - Lt. United States Navy 1955 B.S. Business Education-Business Administration, Miami University, Oxford, Ohio 1955-56 ..... Teacher- Business Education, Central High School, Columbus, Ohio 1956-61 ..... Dealer Sales Representative, Texaco Incorporated, States of Ohio and Indiana 1961-64 ..... Teacher-coordinator, Distributive Education, Pleasant View High School, Grove City, Ohio 1963 ....... M.A. in Distributive Education, The Ohio State University, Columbus, Ohio 1964-65 ..... Materials Specialist, Distributive Education Laboratory, Ohio State Department of Education and The Ohio State University, Columbus, Ohio 1965-69 ..... Coordinator Vocational, Technical and Adult Instructional Materials, Dade County Public Schools, Dade County, Florida 1970- ..... Coordinator Adult Distributive Education, Dade County Public Schools, Dade County, Florida FIELDS OF STUDY Major Fields: Business Education, Business Administration, Distributive Education and Adult Education Business Education and Business Administration Undergraduate at Baldwin and Wallace College, Berea, Ohio and Miami University, Oxford, Ohio iii Distributive Education in Graduate School, Dr. William B. Logan and Dr. Neal Vivian, Advisors, Ohio State University Adult Education in Graduate School, Dr. Andrew Hendrickson and Dr. William Dowling, Advisors, Ohio State University Minor Field: Communication and Audiovisual Comnunication and Audiovisual in Graduate School, Dr. Edgar Dale, Advisor, Ohio State University iv t a b l e o f c o n t e n t s Page ACKNOWLEDGEMENTS ti VITA it! LIST OF TABLES viii LIST OF ILLUSTRATIONS xiii Chapter t. THE PROBLEM 1 The Setting Statement of the Problem The Need for the Study Background and Justification for Training Purpose of the Study Definition of Terma Delimitation of the Study II. REVIEW OF THE LITERATURE RELATED TO THE STUDY The Evaluation Process Applied to Education Related Distributive Education Studies and Literature Related Adult Education Studies and Literature Related Supermarket Cashier-Checker Studies and Literature Summary of Related Studies and Literature III. THE DESIGN AND PROCEDURES OF THE STUDY Identification of the Student Population Procedures for Collection of Student Data Identification of Supermarket Population Procedures for Collecting Supermarket Responses Student Personnel Records Placement Requests and Completions Information on Organization and Use of Advisory Committees Information on Promotion and Publis Relations Efforts Treatment of the Data Presentation Order of Data v TABLE OF CONTENTS CONTINUED Chapter Page IV. PRESENTATION AND INTERPRETATION OF DATA ................ 79 Graduate Students' Employment Experience Student Enrollment Circumstances Student Characteristics, Education and Experiences Compared to Managerial Preferences Student Requests for Further Assistance Student Suggestions for Course Improvement Supermarket Cashier-Checker Job Opportunities, Hiring Policies, and Training Knowledge and Attitudes of Supermarket Managerial Personnel About the Training Program Attitudes and Use of Cashier-Checker Employment Screening Tests Supermarket Managerial Opinions About the Need for and Curriculum of Cashier-Checker Training Graduate Placement Record Cashier-Checker Student Enrollment Procedures Implementation of the Cashier-Checker Master Proposal V. SUMMARY, CONCLUSIONS AND RECOMMENDATIONS .............. 208 Summary of the Study Conclusions Based on Findings Recommendations for Action APPENDIX A ............................................................... 236 B ............................................................ 239 C ............................................................... 244 D ............................................................... 246 E ............................................................... 24B F ............................................................... 250 G ......... 280 H ............................................................... 282 vi % TABLE OF CONTENTS CONTINUED APPENDIX I ............................................................ 284 J ............................................................ 290 BIBLIOGRAPHY ................................................ 312 vil LIST OF TABLES Table Page 1. Random Sample of Supermarket Cashier-Checker Student Graduates as a Percentage of Total Graduates ...... 79 2. Graduate Cashier-Checker Student Responses Completed as Percentage of Random Sample ............ 80 3. Graduate Cashier-Checker Student Responses Completed as Percentage of Total Graduate Population ......... 80 4. Graduates Who Sought Cashier Employment Immediately After Completing Training ....................... 81 5. Graduate Cashier-Checker Opinions as to the Recognition Given Their Course Certificate by Potential Employers. 82 6. Graduate Cashier-Checker Opinions About Their Employers Knowledge of the Training Program .......... 83 7. Graduate Judgement of the Value of the Training as an Aid In Finding and Holding a Job ........... 83 8. Graduate Experience in Finding Immediate Jobs Related to Cashier-Checker Training ....... 84 9. Time Period Between Cashier-Checker Graduates Finding Jobs After Completing Training ............ ..... 85 10. Cashier-Checker Graduates Finding Immediate Employment as Supermarket Cashier-Checkers ............ 86 11. Cashier-Checker Graduates Employed Immediately in Other than Supermarkets by Business Type ...•••••.. 87 12. Cashier-Checker Graduates Who Found Immediate Employ­ ment in Jobs Related to the Cashier-Checker Training . 88 13. Graduates Immediate Employment by Percentage of Full- Time or P a r t - T i m e ............................... 89 14. Hourly Salary Rates of Graduates Employed Immediately After Training . .................... ........ 90 15. Employment Status of Cashier-Checker Graduates Responding to Survey in June, 1970 ......... 91 viii Table Page 16. Comparison of Present Employment Status of Graduates with Immediate Employment Status ........... 91 17* Cashier-Checker Graduates Now Employed as Supermarket Cashier-Checkers . .......... .......... 92 18. Cashier-Checker Graduates Employed In June, 1970 in Other Than Supermarkets by Business Types ...... 93 19. Cashier-Checker Graduates Working In June, 1970 at Jobs Related to Their Training ........... 94 20. Graduates Present Employment by Percentage of Full-Time or Part-Time .............T.. 95 21. Hourly Salary Rates of Graduates Employed in June, 1970. 96 22. Summary of Analysis of Variance of Graduate Salaries Between Immediate Employment and Employment in June, 1970 ........................................... 97 23. Number of Months Graduates Were Employed on the Job Held in June, 1970.................. 99 24. Employed Cashier-Checker Graduates Responses to Question "Are You Happy in Your Job?" ......... 100 25. From What Source Did Student Learn About the Cashier- Checker Training Program of Lindsey Hopkins Education Center .......... 101 26. By What Initiative Were Cashier-Checker Students E n r o l l e d ............................................. 104 27. Cashier-Checker Graduates Grouped by Ethnic Characteristics of Black, Spanish and White ..... 106 26. Comparison of Graduates Ages to Supermarket Managerial Personnel Preferences ............ ......... Ill 29. Comparison of Graduates' Sex to Supermarket Managerial Personnel Preferences • ........ 113 30. Supermarket Managerial Personnel Responses as to Ideal Level of Educational Attainment of Cashier-Checker
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