Welcome to RJAH Orthopaedic Hosptial
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S 1 WELCOME to the RJAH As Chief Executive, I would like to warmly welcome you to our specialist Orthopaedic Hospital. We look forward to caring for you during your stay and hope that this folder will answer some of the questions you may have. It tells you information about the Trust, ward, staff, meals, telephone and hospital services and facilities. Should you or your family wish to discuss any aspects of your care, please feel free to ask a member of staff. We take great pride in delivering services of the highest quality to our patients with an emphasis on putting the patient at the heart of the NHS. I do hope your experience is of a high standard. Wendy Farrington Chadd CEO The NHS's commitment to you When you are in hospital this is what you can expect: To have a clear explanation of your condition and the treatment options available to you To be asked for your written fully informed consent to any operation or procedure To see your patient records if you wish To be sure that the information in your records will remain confidential To be treated with respect and dignity at all times To be informed about different aspects of your treatment and what procedure(s) are being carried out To keep relatives or carers informed of your progress, if you wish Your commitment to the NHS In return, the Trust asks you to: Provide us with the necessary information about your condition, symptoms or medication in order to provide appropriate care Treat staff with respect (with the same respect you expect from them); in cases of violent or aggressive behavior, treatment may be withheld Help, as far as you are able, in feeding yourself, keeping mobile and your personal hygiene needs Arrange for your transport home, if possible Arrange with your family or friends to take care of your personal laundry, if possible 2 Contents About the RJAH .................................................................................................................................................... 5 Welcome To Sheldon Ward message from Ward Manager ................................................................................ 6 Sheldon Ward .................................................................................................................................................. 6 The STAR Ward Assessment Framework ............................................................................................................. 7 Staff Uniforms: How will I know who the staff are?............................................................................................ 8 The Therapy Department .................................................................................................................................... 9 Orthotics ............................................................................................................................................................ 11 Fire Safety - What do I need to know about fire safety? .................................................................................. 11 Smoking ............................................................................................................................................................. 11 Making Every Contact Count (MECC) ................................................................................................................ 12 Manual Handling ............................................................................................................................................... 12 Valuables and Personal Possessions ................................................................................................................. 12 Treatment Information ...................................................................................................................................... 12 Mobile Phones, Cameras and Telephones calls ................................................................................................ 13 Electrical equipment .......................................................................................................................................... 13 Televisions ......................................................................................................................................................... 13 Trust website and Wireless Internet Access ..................................................................................................... 13 Mail and Post ............................................................................................................................................... 14 Interpreting and Translations ............................................................................................................................ 14 Catering and Menu - Is there a choice of meals? .............................................................................................. 14 Privacy and dignity ............................................................................................................................................ 15 Chaperoning ...................................................................................................................................................... 15 Infection Control ................................................................................................................................................ 15 What arrangements should I make for going home?........................................................................................ 17 Hospital Services and Facilities .......................................................................................................................... 17 Laundry facilities ............................................................................................................................................ 17 Denbighs Restaurant ..................................................................................................................................... 17 Denbighs Opening Times .............................................................................................................................. 17 3 League of Friends Shop.................................................................................................................................. 18 League of Friends Coffee shop ...................................................................................................................... 18 League of Friends Newspaper and sweet trolley service .............................................................................. 18 League of Friends Patient Library .................................................................................................................. 18 Hairdressers ................................................................................................................................................... 19 Ableworld ...................................................................................................................................................... 19 POST OFFICE AND CASH MACHINE ................................................................................................................ 19 CHAPEL/ MULTI-FAITH PRAYER ROOM ......................................................................................................... 19 A Guide to Adult Safeguarding .......................................................................................................................... 20 A Guide to Child Safeguarding ........................................................................................................................... 20 Getting Help - Patient Advice and Liaison Service (PALS) ................................................................................. 21 Complaints ......................................................................................................................................................... 21 How your Patient Information is Used? ............................................................................................................ 21 Visitors Information ........................................................................................................................................... 22 Visiting Patients ............................................................................................................................................. 22 Contacting a patient ...................................................................................................................................... 23 Asking for Medical information about a patient ........................................................................................... 23 Where can my visitors park? ......................................................................................................................... 23 Where can family and friends stay? www.visitoswestry.com ...................................................................... 24 Presents for patients ..................................................................................................................................... 24 Local facilities /attractions in the area .............................................................................................................. 24 Gifts and Legacies .............................................................................................................................................. 24 Ways in