For more help with choosing your hospital, contact: Choosing your hospital

Booking and Information Bureau County Primary Care Trust Suite 1A Prospect House Belle Vue Shropshire SY3 7NR

Tel: 01743 285619

PALS Co-ordinator Quality Directorate Shelton Hospital Site P H

Bicton Heath O T O G

Shrewsbury SY3 8DN R A P H Y C O P Y R

Tel: 01743 492038 I G H T : A L A M Y , G E T T Y , J O H N B I R D S A L L , N H S L I B R A

A copy of this booklet is also R Y , R E X

available on: www.nhs.uk , S P L , Z E F A / C O

270744/180 R B I © Crown copyright 2005. S What is patient choice? Things to think about If you and your GP decide that you need to see a specialist Where can I go for treatment? for further treatment, you can now choose where to have You might already have experience of a particular hospital or know someone who has. Now you can choose – where would you like to go? Or, if you like, your treatment from a list of hospitals or clinics. From April, your GP can recommend a hospital where you can be treated. you may have an even bigger choice – full details will be How do I find out more information on the NHS website (www.nhs.uk). about my condition? Your GP should be able to give you the answers to some of the questions This guide explains more about how the process works. you have. Or contact NHS Direct: visit www.nhsdirect.nhs.uk or call It also gives you answers to some questions you may have. 0845 4647 and ask to speak to a health information advisor. Plus, there are details of the hospitals you can choose and How long will it take? some information to help you choose the one that will be How quickly do you want to be treated? Would you be willing to travel best for you. If you need more help, details of your local further away if it meant you could be treated quicker? support services are on the back of this booklet. Where’s closest? You might want to think about how you will get to hospital. Who will take As well as the hospitals listed in this booklet, your GP may you there and pick you up when your treatment is finished? If you are going also be able to refer you to community-based services, to stay in hospital for a while, do you want to be close to family or friends? such as GPs with Special Interests or community clinics. Where’s best for me? Alternatively, if your GP decides to refer you to a Clinical Different people have different priorities. You know what’s most important for you – hospital cleanliness or location, for example. This booklet gives you Assessment Service and you then need to go to hospital, an overall idea of what each hospital is like, so you can work out which one you will be able to choose from this list of hospitals. suits you. If you want to find out more visit www.nhs.uk, the NHS website. Your questions answered Making your choice

Why would I want to choose which Is there help available for my travel You may already have a clear idea as to where you would like to be treated. If so, this hospital treats me? arrangements to get to hospital? booklet will give you more information on the hospital you have chosen. If you haven’t made If you choose which hospital you are treated If your GP or the person who has referred you up your mind, you could: in, you can make sure that you go to the determines that you have a medical need for place that will best suit your needs. transport to get to hospital, patient transport Find out what your choices are services should be provided. You may also Talk to your GP or local support services about the choices that are available to What if I don’t want to choose? have your travel expenses paid through the you and where you can get more information and support. You do not have to make the decision Hospital Travel Costs Scheme, if you get Get the information you need yourself. If you prefer, your GP can still Jobseeker’s Allowance, Working Tax Credit, make the choice for you and recommend Child Tax Credit or Pension Credit. This guide should give you most of the information you need to help you make a hospital for your treatment. your choice. For more details visit www.nhs.uk, the NHS website. Which hospital should I choose? Talk it through with someone else What if I don’t want to go to a The hospitals you can choose from will depend You may want to discuss your choices with family or friends, especially if you different hospital? on the type of specialist you need to see. This are going to need their help with travel or care after your treatment. You don’t have to. If you would rather visit booklet shows you which hospitals carry out Weigh up the pros and cons the hospital that you usually go to, then you the treatment you need (Where can I have my can make that choice. treatment?). The table How does your Hospital Consider your needs and compare each hospital using the information you have, Trust score? gives you more information about bearing in mind what is most important to you. Is patient choice offered for all these hospitals and will help you make a Book your appointment medical conditions? choice that best suits you. You will be advised how to book your hospital appointment. Once you have A choice of hospital is available for most decided where you want to go, follow this guidance. And don’t be afraid to ask medical conditions. However, not all What happens if I change my mind? if you need help with booking an appointment. hospitals treat every medical condition If you decide that you do not want to be and some patients may need a more treated at the hospital where you have your specialist service. first appointment, you can go back to your GP, who will go through the other options If I need treatment after my first available to you. appointment, will I be treated at Your hospitals the same hospital? Where can I get the information I need In most cases you will. But if you need very to help me make my choice? The next few pages will help you decide which hospital will be best for you: specialised treatment, you may have to go If you want to know something that isn’t to another hospital. covered in this guide, or you want more Where can I have my treatment? shows which Hospital Trusts treat advice, you can talk to your GP or other which conditions. There are descriptions of each of your local hospitals Will I have to pay? local support services. You’ll find the details and how to get to them. No, not as an NHS patient. All the hospitals of your local support services on the back The map shows where each hospital is. listed provide services to NHS patients. As cover of this booklet. You may also want to How do your hospitals score? gives ratings for each Hospital Trust, long as you choose one of the hospitals talk things through with family and friends. so that you can compare their performance in nine different categories. listed in this booklet, you won’t have to pay. For further information you can visit www.nhs.uk, the NHS website. Where can I have my treatment?

Use the chart below to check which hospitals provide the service you need. In addition to the hospitals listed, your GP may be able to refer you to community-based or other services. Ask him or her what’s available in your local area. He or she will also advise you if the service you need is not listed. Specialty name Specialty name s s c c i i y y r r d d t t e e e e a e e a y y a a g g r r o o n n g g p p y y i i y y r r r r u u o o o o c c y y l l g g h h s s i i e e h h

t t g g o o t t y y o o y y d d g g l l r r r r o o o o r r g g g g e e l l l l & & o o s s o o e e l l y y u u

o o y y i i o o t t o o c c l l l l m s m s g g i i t t x x e e m m g g

n n & & r r l l o o o o l l l l o o

s s a a a a y y t t o o e e t t l l c c a a l l a a a a a a o o a a g g o o a a o o r r r r e e m m m m h h i i o o i i r r n n - - o o t t m m e e e e r r a a

t t u u d d l l l l m m d d , , u u h h s s n n n n u u n n r r e e r r e e r r a a o o a a e e y e y e a e p r a e r p r r e e a a h h a a a a r r E C D G G G G N O P R T U O E C D G G G G N O P R T U Hospital provider O Hospital provider Birmingham Children’s Hospital NHS Trust GGG Royal Liverpool Children’s NHS Trust G

Birmingham Women’s Health Care NHS Trust G Royal Orthopaedic Hospital NHS Trust GGG

Central Manchester and Manchester Children’s University Hospitals NHS Trust G GGGGGGG GGGG Royal Wolverhampton Hospitals NHS Trust GGGGGGGGG GGGG

Countess of Chester Hospital NHS Foundation Trust GGGGGGGGGGG GG Sandwell and West Birmingham Hospitals NHS Trust GG GGGGGGGGGGG

The Group of Hospitals NHS Trust GGGGGGGGGGGGGG Shrewsbury and Telford Hospitals NHS Trust GGGGGGGGGGGGGG

Gloucestershire Hospitals NHS Foundation Trust G G G G G GGGG GGGG Shropshire County Primary Care Trust G G G GGG GGGG

Hereford Hospitals NHS Trust G G GGGGGGGGGGGG South Manchester University Hospitals NHS Trust GGGGGG GGGG

Mid Cheshire Hospitals NHS Trust G GGGG G GGG University Hospital Birmingham NHS Foundation Trust G G G G G G G GGG GGG

Mid Staffordshire General Hospitals NHS Trust GGGGGGGGGGGGGG University Hospital of North Staffordshire NHS Trust G G G G GGGGGGG GG University Hospitals Coventry and North East Wales NHS Trust GGG GGGGG GGGG Warwickshire NHS Trust G GGGGGGG GGG Queen’s Medical Centre, Nottingham University Hospital NHS Trust GGGGGGG GGGGG Walsall Hospitals NHS Trust GGGGGGGGGGGGGG Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust GG GGG Worcestershire Acute Hospitals NHS Trust GGG GGGGGGGGGG

This data was correct at the time of going to print and may be subject to amendments. Hospital Trusts

Hospital Trusts are NHS organisations that manage hospitals. There may be more than one hospital in a single Trust. The NHS collects information at Trust level, so a lot of information is listed by Trust, not individual hospital.

The list shows which hospitals are in which Hospital Trust.

Birmingham Children’s Hospital North East Wales NHS Trust Shropshire County Primary Care Trust NHS Trust g Wrexham Maelor Hospital 2$ Bridgenorth Community Hospital q Birmingham Children’s Hospital 2% Ludlow Community Hospital Queen’s Medical Centre, Nottingham 2^ Whitchurch Community Hospital Birmingham Women’s Health Care University Hospital NHS Trust NHS Trust h Queen’s Medical Centre South Manchester University Hospitals w Birmingham Women’s Hospital NHS Trust Robert Jones and Agnes Hunt 2& Withington Community Hospital Central Manchester and Manchester Orthopaedic and District Hospital 2* Wythenshawe Hospital Children’s University Hospitals NHS Trust NHS Trust e Manchester Royal Infirmary j Robert Jones and Agnes Hunt Orthopaedic University Hospital Birmingham and District Hospital NHS Foundation Trust Countess of Chester Hospital NHS 2( Queen Elizabeth Hospital Foundation Trust Royal Liverpool Children’s NHS Trust 3) Selly Oak Hospital r Countess of Chester Hospital k Royal Liverpool Children’s Hospital University Hospital of North The Dudley Group of Hospitals NHS Trust Royal Orthopaedic Hospital NHS Trust Staffordshire NHS Trust t Corbett Hospital Outpatient Centre l Royal Orthopaedic Hospital 3! University Hospital of North Staffordshire y Guest Hospital Outpatient Centre u Royal Wolverhampton Hospitals University Hospitals Coventry and NHS Trust Warwickshire NHS Trust Gloucestershire Hospitals NHS ; New Cross Hospital 3@ Coventry and Warwickshire Hospital Foundation Trust 3# Walsgrave Hospital i Cheltenham General Hospital Sandwell and West Birmingham o Gloucestershire Royal Hospital Hospitals NHS Trust Walsall Hospitals NHS Trust 2) City Hospital 3$ Manor Hospital Hereford Hospitals NHS Trust 2! Sandwell General Hospital a Hereford County Hospital Worcestershire Acute Hospitals Shrewsbury and Telford Hospitals NHS Trust Mid Cheshire Hospitals NHS Trust NHS Trust 3% Worcestershire Royal Hospital s Leighton Hospital 2@ Princess Royal Hospital 2# Royal Shrewsbury Hospital Mid Staffordshire General Hospitals NHS Trust d Cannock Chase Hospital f Staffordshire General Hospital Find your hospital Your hospitals

The numbers on this map refer to the numbers on the hospital list on the previous page.

BIRMINGHAM CHILDREN’S HOSPITAL BIRMINGHAM WOMEN’S HEALTH NHS TRUST CARE NHS TRUST

BIRMINGHAM CHILDREN’S BIRMINGHAM WOMEN’S HOSPITAL HOSPITAL

Steelhouse Lane, Birmingham, Metchley Park Road, Edgbaston, B4 6NH West Midlands B15 2TG Tel: 0121 333 9999 Tel: 0121 472 1377 www.bch.org.uk www.bwhct.nhs.uk

AT A GLANCE AT A GLANCE This 204-bed hospital, in the city This 176-bed hospital, in Edgbaston, centre, provides a range of general specialises in services for women and and specialist services to children and babies from all over the West adolescents, including liver Midlands. Specialties include transplantation, cardiac surgery and gynaecology, maternity, fertility, neonatal surgery. It also houses a neonatal intensive care and genetics. 20-bed intensive treatment unit. PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: University Nearest train station: Snow Hill, Station, five minutes walk. 10 minutes walk. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. PARKING PARKING Charges apply. Limited. Charges apply. Your hospitals Your hospitals

CENTRAL MANCHESTER AND COUNTESS OF CHESTER HOSPITAL THE DUDLEY GROUP OF HOSPITALS THE DUDLEY GROUP OF HOSPITALS MANCHESTER CHILDREN’S NHS FOUNDATION TRUST NHS TRUST NHS TRUST UNIVERSITY HOSPITALS NHS TRUST MANCHESTER ROYAL INFIRMARY COUNTESS OF CHESTER HOSPITAL CORBETT HOSPITAL OUTPATIENT GUEST HOSPITAL OUTPATIENT CENTRE CENTRE

Oxford Road, Manchester M13 9WL Countess of Chester Health Park, Vicarage Road, Amble Cote, Road, Dudley, Tel: 0161 276 1234 Chester, Cheshire CH2 1UL Stourbridge, West Midlands DY8 4JB West Midlands DY1 4SE www.cmmc.nhs.uk Tel: 01244 365000 Tel: 01384 456111 Tel: 01384 456111 www.coch.nhs.uk www.dgoh.nhs.uk www.dgoh.nhs.uk AT A GLANCE The 800-bed Manchester Royal AT A GLANCE AT A GLANCE AT A GLANCE Infirmary, in central Manchester, The 638-bed Countess of Chester The Corbett Hospital Outpatient North of Dudley town centre, the offers a range of services. These Hospital provides a full range of Centre provides a range of day case, Guest Hospital Outpatient Centre include the Manchester Heart services. These include a day surgery outpatient and rehabilitation provides a range of outpatient and Centre, renal (kidney) medicine and centre, breast services unit, kidney services, and has been designed to rehabilitation services, and has been transplantation, surgery, dialysis unit and heart treatment unit. create a more community-based designed to create a more orthopaedics (bones and joints), ear, It is north of Chester city centre. feeling for patients accessing the community-based feeling for patients nose and throat (ENT) and urology centre. accessing the centre. (urinary tract). PUBLIC TRANSPORT Nearest train station: Bache, PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT two minutes walk. Nearest train station: Stourbridge Nearest train station: Dudley Port, Nearest train station: Oxford Road, Buses: Traveline 01244 602666. Town, two miles. 15 minutes walk. 10 minutes walk. Buses: Centro 0121 200 2700. Buses: Centro hotline Buses: Greater Manchester Passenger PARKING 0121 200 2700. Transport Executive 0161 228 7811. Limited. Charges apply. PARKING Charges apply. PARKING PARKING Limited. Charges apply. Charges apply. Your hospitals Your hospitals

THE DUDLEY GROUP OF HOSPITALS GLOUCESTERSHIRE HOSPITALS NHS GLOUCESTERSHIRE HOSPITALS NHS HEREFORD HOSPITALS NHS TRUST NHS TRUST FOUNDATION TRUST FOUNDATION TRUST

RUSSELLS HALL HOSPITAL CHELTENHAM GENERAL HOSPITAL GLOUCESTERSHIRE ROYAL HEREFORD COUNTY HOSPITAL HOSPITAL

Pensnett Road, Dudley, Sandford Road, Cheltenham, Great Western Road, Gloucester, Union Walk, Hereford, West Midlands DY1 2HQ Gloucestershire GL53 7AN Gloucestershire GL1 3NN Herefordshire HR1 2ER Tel: 01384 456111 Tel: 08454 222222 Tel: 08454 222222 Tel: 01432 355444 www.dgoh.nhs.uk www.gloshospitals.nhs.uk www.gloshospitals.nhs.uk www.herefordshire.nhs.uk

AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE The 758-bed Russells Hall Hospital This 400-bed hospital, in the centre This 670-bed city-centre hospital The Hereford County Hospital has provides the full range of emergency, of Cheltenham, provides general covers all major specialties for 250 beds and is close to Hereford city surgical and medical inpatient hospital services and specialises in inpatients, outpatients and day cases. centre. It offers inpatient and specialties, as well as a full range of cancer care. It also provides services outpatient services in most outpatient and rehabilitation services such as angioplasty (vein) and PUBLIC TRANSPORT specialties. from new, purpose-built facilities. ophthalmology (eye) treatment. Nearest train station: Gloucester, five minutes walk. PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT Buses: Traveline 0870 608 2 608. Nearest train station: Hereford, Nearest train station: Dudley Port, Nearest train station: Cheltenham three minutes walk. four miles. Spa, 20 minutes walk. PARKING Buses: Traveline 0870 608 2 608. Buses: Centro 0121 200 2700. Buses: Traveline 0870 608 2 608. Charges apply. PARKING PARKING PARKING Charges apply. Limited. Charges apply. Charges apply. Your hospitals Your hospitals

MID CHESHIRE HOSPITALS NHS TRUST MID STAFFORDSHIRE GENERAL MID STAFFORDSHIRE GENERAL NORTH EAST WALES NHS TRUST HOSPITALS NHS TRUST HOSPITALS NHS TRUST

LEIGHTON HOSPITAL CANNOCK CHASE HOSPITAL STAFFORDSHIRE GENERAL WREXHAM MAELOR HOSPITAL HOSPITAL

Middlewich Road, Crewe, Brunswick Road, Cannock, Weston Road, Stafford, Croesnewydd Road, Wrexham, Cheshire CW1 4QJ Staffordshire WS11 5XY Staffordshire ST16 3SA Wales LL13 7TD Tel: 01270 255141 Tel: 01543 572757 Tel: 01785 257731 Tel: 01978 291100 www.mcht.nhs.uk www.midstaffs.nhs.uk www.midstaffs.nhs.uk www.newalesnhstrust.org.uk

AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE The 633-bed Leighton Hospital is The 107-bed Cannock Chase The 404-bed Staffordshire General This 632-bed hospital, west of north-west of Crewe. It provides a Hospital, near Cannock Chase town Hospital, near Stafford town centre, Wrexham centre, provides a range of wide range of services. New centre, offers inpatient and provides services for inpatients and medical and surgical specialties, ophthalmology (eye) and ENT (ear, outpatient services for specialties outpatients. A heart suite has together with paediatric, maternity nose and throat) units have recently including ophthalmology (eye), recently been opened. and critical care services. A specialist been opened on site. orthopaedics (bones and joints) and renal and diabetic unit and child rheumatology (muscles and joints). It PUBLIC TRANSPORT health centre are on-site PUBLIC TRANSPORT also has a specialist rehabilitation Nearest train station: Stafford, Nearest train station: Crewe, service. two miles. PUBLIC TRANSPORT three miles. Buses: Traveline 0870 608 2 608. Nearest train station: Wrexham Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT General, half a mile. Nearest train station: Cannock, PARKING Buses: Traveline 0870 608 2 608. PARKING 10 minutes walk. Charges apply. Charges apply. Buses: Traveline 0870 608 2 608. PARKING Available. Phone for details. PARKING Charges apply. Your hospitals Your hospitals

QUEEN’S MEDICAL CENTRE, ROBERT JONES AND AGNES HUNT ROYAL LIVERPOOL CHILDREN’S NHS ROYAL ORTHOPAEDIC HOSPITAL NHS NOTTINGHAM UNIVERSITY HOSPITAL ORTHOPAEDIC AND DISTRICT TRUST TRUST NHS TRUST HOSPITAL NHS TRUST QUEEN’S MEDICAL CENTRENOTTINGHAM ROBERT JONES AND AGNES HUNT ROYAL LIVERPOOL CHILDREN’S ROYAL ORTHOPAEDIC HOSPITAL ORTHOPAEDIC & DISTRICT HOSPITAL HOSPITAL ROBERT JONES AND AGNES HUNT ORTHOPAEDIC AND DISTRICT HOSPITAL ROBERT JONES AND AGNES HUNT ORTHOPAEDIC AND DISTRICT HOSPITAL NHS TRUST

Derby Road, Nottingham, , , Alder Hey Hospital, Eaton Road, The Woodlands, Bristol Road South, Nottinghamshire NG7 2UH Shropshire SY10 7AG West Derby, Liverpool, Birmingham, West Midlands B31 2AP Tel: 0115 924 9924 Tel: 01691 404000 Merseyside L12 2AP Tel: 0121 6 85 4000 www.qmc.nhs.uk www.rjah.nhs.uk Tel: 0151 228 4811 www.roh.nhs.uk www.alderhey.com AT A GLANCE AT A GLANCE AT A GLANCE This 925-bed teaching hospital, near The RJAH Orthopaedic Hospital has AT A GLANCE The Royal Orthopaedic Hospital the centre of Nottingham, provides 228 beds and specialises in bone and This 317-bed hospital provides specialises in orthopaedics (bones acute healthcare services including joint disorders, spinal injuries and general paediatric services for the and joints). Five miles outside spinal and neurosurgery. It also neuro-muscular conditions. The locality and specialists for most areas Birmingham city centre, it has 140 provides maxillofacial surgery and hospital is north of the town centre. in children’s medicine. Specialties beds, a 25-bed children's ward and various children’s services. include bone marrow transplant, 13-bed high dependency unit. PUBLIC TRANSPORT burns, cleft lip and palate, cancer, PUBLIC TRANSPORT Nearest train station: Gobowen, kidney replacement, cardiac and PUBLIC TRANSPORT Nearest train station: Nottingham, two miles. spinal injuries. Nearest train station: Selly Oak, two miles. Buses: Traveline 0870 608 2 608. one mile. Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT Buses: Centro hotline PARKING Nearest train station: Broad Green 0121 200 2700. PARKING Charges apply. station, one mile. Limited. Charges apply. Buses: Traveline 0870 608 2 608. PARKING Free parking available. PARKING Free parking available. Your hospitals Your hospitals

ROYAL WOLVERHAMPTON SANDWELL AND WEST BIRMINGHAM SANDWELL AND WEST BIRMINGHAM SHREWSBURY AND TELFORD HOSPITALS NHS TRUST HOSPITALS NHS TRUST HOSPITALS NHS TRUST HOSPITALS NHS TRUST

NEW CROSS HOSPITAL CITY HOSPITAL SANDWELL GENERAL HOSPITAL PRINCESS ROYAL HOSPITAL

Wolverhampton Road, Dudley Road, Birmingham, Lyndon, West Bromwich, Apley Castle, off Grainger Drive, Wolverhampton, West Midlands B18 7QH West Midlands B71 4HJ Telford, Shropshire TF1 6TF West Midlands WV10 0QP Tel: 0121 554 3801 Tel: 0121 553 1831 Tel: 01952 641222 Tel: 01902 307999 www.swbh.nhs.uk www.swbh.nhs.uk www.sath.nhs.uk www.royalwolverhamptonhospitals.nhs.uk AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE A mile from Sandwell town centre, Sandwell General Hospital in West The 362-bed Princess Royal Hospital The 793-bed New Cross Hospital, in a City Hospital has over 700 beds. It Bromwich has 557 beds. It provides in Telford, half a mile from the city residential suburb, provides a wide provides a range of hospital services an extensive range of general and centre, offers the full range of range of surgical services for and recently opened a new specialist services. services. It has been updated with inpatients, outpatients and day cases. treatment centre with outpatient, new facilities including operating Its specialties include heart and lung diagnostic and day case facilities. PUBLIC TRANSPORT theatres. surgery, oncology (cancer), and hips Nearest train station: Sandwell and and knees. PUBLIC TRANSPORT Dudley, two miles. PUBLIC TRANSPORT Nearest train station: New Street, Buses: Centro hotline Nearest train station: Wellington, PUBLIC TRANSPORT five miles. 0121 200 2700. 20 minutes walk. Nearest train station: Buses: Centro hotline Buses: Traveline 0870 608 2 608. Wolverhampton, one mile. 0121 200 2700. PARKING Buses: Centro hotline Charges apply. PARKING 0121 200 2700. PARKING Charges apply. Free for the first 20 minutes, then PARKING charges apply. Charges apply. Your hospitals Your hospitals

SHREWSBURY AND TELFORD SHROPSHIRE COUNTY PRIMARY CARE SHROPSHIRE COUNTY PRIMARY CARE SHROPSHIRE COUNTY PRIMARY CARE HOSPITALS NHS TRUST TRUST TRUST TRUST

ROYAL SHREWSBURY HOSPITAL BRIDGENORTH COMMUNITY LUDLOW COMMUNITY WHITCHURCH COMMUNITY HOSPITAL HOSPITAL HOSPITAL

Mytton Oak Road, Shrewsbury, Northgate, Bridgenorth, Gravel Hill, Ludlow, Whitchurch, Shropshire SY13 1NT Shropshire SY3 8XQ Shropshire WV16 4EU Shropshire SY8 1QX Tel: 01948 666292 Tel: 01743 261000 Tel: 01746 762641 Tel: 01584 872201 www.shropshirepct.nhs.uk www.sath.nhs.uk www.shropshirepct.nhs.uk www.shropshirepct.nhs.uk AT A GLANCE AT A GLANCE AT A GLANCE AT A GLANCE The Whitchurch Community The 544-bed Royal Shrewsbury The 25-bed Bridgenorth Community The 71-bed Ludlow Community Hospital, near Whitchurch town Hospital, west of Shrewsbury town Hospital has a day surgery facility and Hospital, to the north of Ludlow centre, has 38 beds and offers a wide centre, offers the full range of an outpatients department. It centre, offers a range of secondary range of services including services. It also has a new diagnostic provides physiotherapy (physical care clinics provided by consultants. rehabilitation, a minor injuries unit, and treatment centre. therapy), occupational therapy, X-ray X-ray facilities and a consultant-led and ultra-sound facilities. It is near PUBLIC TRANSPORT outpatient clinic. PUBLIC TRANSPORT the town centre. Nearest train station: Ludlow, Nearest train station: Shrewsbury, five minutes walk. PUBLIC TRANSPORT two miles. PUBLIC TRANSPORT Buses: Traveline 0870 608 2 608. Nearest train station: Whitchurch, Buses: Traveline 0870 608 2 608. Nearest train station: Telford, 10 minutes walk. 15 miles. PARKING Buses: Traveline 0870 608 2 608. PARKING Buses: Traveline 0870 608 2 608. Limited free parking. Charges apply. PARKING PARKING Free parking available. Limited free parking. Your hospitals Your hospitals

SOUTH MANCHESTER UNIVERSITY SOUTH MANCHESTER UNIVERSITY UNIVERSITY HOSPITAL BIRMINGHAM UNIVERSITY HOSPITAL BIRMINGHAM HOSPITALS NHS TRUST HOSPITALS NHS TRUST NHS FOUNDATION TRUST NHS FOUNDATION TRUST

WITHINGTON COMMUNITY WYTHENSHAWE HOSPITAL QUEEN ELIZABETH HOSPITAL SELLY OAK HOSPITAL HOSPITAL

Nell Lane, Manchester M20 2LR Southmoor Road, Wythenshawe, Queen Elizabeth Medical Centre, Raddlebarn Road, Selly Oak, Tel: 0161 434 5555 Manchester M23 9LT Edgbaston, Birmingham, Birmingham, www.smuht.nwest.nhs.uk Tel: 0161 998 7070 West Midlands B15 2TH West Midlands B29 6JD www.smuht.nwest.nhs.uk Tel: 0121 472 1311 Tel: 0121 627 1627 AT A GLANCE www.uhb.nhs.uk www.uhb.nhs.uk Withington Community Hospital is AT A GLANCE south of Manchester city centre and Wythenshawe Hospital is a large AT A GLANCE AT A GLANCE provides a wide range of general and teaching hospital, with close links to The 553-bed Queen Elizabeth The 486-bed Selly Oak Hospital, near specialist health services, including the University of Manchester. It has Hospital, three miles south of the centre of Selly Oak, has the breast screening and genetic 703 beds and provides the full range Birmingham city centre, covers a Trust’s main outpatients clinic, screening. of surgery for inpatients, outpatients range of specialties. These include a general medicine departments, and day cases. kidney programme and specialist therapy services and elderly care. It PUBLIC TRANSPORT cancer and cardiac (heart) critical care also has one of the few national Nearest train station: Burnage, PUBLIC TRANSPORT units. burns units in . two miles. Nearest train station: Sale, two miles. Buses: Traveline 0870 608 2 608. Buses: Traveline 0870 608 2 608. PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: University, Nearest train station: Selly Oak, PARKING PARKING five minutes walk. 20 minutes walk. Limited. Charges apply. Limited. Charges apply. Buses: Centro hotline Buses: Centro hotline 0121 200 2700. 0121 200 2700.

PARKING PARKING Charges apply. Charges apply. Your hospitals

UNIVERSITY HOSPITAL OF NORTH UNIVERSITY HOSPITALS COVENTRY STAFFORDSHIRE NHS TRUST AND WARWICKSHIRE NHS TRUST

UNIVERSITY HOSPITAL OF NORTH COVENTRY AND WARWICKSHIRE STAFFORDSHIRE HOSPITAL

Princes Road, Stoke-on-Trent, Stoney Stanton Road, Coventry, Staffordshire ST4 7LN West Midlands CV1 4FH Tel: 01782 715444 Tel: 024 7622 4055 www.uhns.nhs.uk www.uhcw.nhs.uk

AT A GLANCE AT A GLANCE The 1300-bed University Hospital of The 154-bed Coventry and North Staffordshire is based at two Warwickshire Hospital, in Coventry sites near Newcastle-under-Lyme and city centre, provides a variety of acute offers a full range of services. Its and specialist services. These will specialist services include heart, transfer to a new hospital, which will kidney and cancer treatment and open in 2006. trauma and intensive care. PUBLIC TRANSPORT PUBLIC TRANSPORT Nearest train station: Coventry, Nearest train station: Stoke-on-Trent, 20 minutes walk. two miles. Buses: Traveline 0870 608 2 608. Buses: First Bus 0870 850 0 868. PARKING PARKING Charges apply. Charges apply. Your hospitals Your hospitals

UNIVERSITY HOSPITALS COVENTRY WALSALL HOSPITALS NHS TRUST WORCESTERSHIRE ACUTE HOSPITALS AND WARWICKSHIRE NHS TRUST NHS TRUST

WALSGRAVE HOSPITAL MANOR HOSPITAL WORCESTERSHIRE ROYAL HOSPITAL

Clifford Bridge Road, Coventry, Moat Road, Walsall, Charles Hastings Way, Worcester, West Midlands CV2 2DX West Midlands WS2 9PS Worcestershire WR5 1DD Tel: 024 7660 2020 Tel: 01922 721172 Tel: 01905 763333 www.uhcw.nhs.uk www.walsallhospitals.nhs.uk www.worcestershirehealth.nhs.uk

AT A GLANCE AT A GLANCE AT A GLANCE The 891-bed Walsgrave Hospital, in The 600-bed Manor Hospital, in The 491-bed Worcestershire Royal north-east Coventry, offers a variety Walsall town centre, provides a range Hospital, near Worcester town of acute medical and surgical of general hospital services. centre, offers the full range of services. The hospital has multi- outpatient and inpatient clinical disciplinary teams to treat lung, PUBLIC TRANSPORT services. It covers all specialties. breast and gastrointestinal cancers. Nearest train station: Walsall, The new hospital site will open in the 10 minutes walk. PUBLIC TRANSPORT summer. Buses: Centro hotline Nearest train station: Worcester 0121 200 2700. Forgate Street, one mile. PUBLIC TRANSPORT Buses: Traveline 0870 608 2 608. Nearest train station: Coventry, PARKING four miles. Charges apply. PARKING Buses: Centro hotline Limited. Charges apply. 0121 200 2700.

PARKING Free for the first hour, then charges apply. How does your Hospital Trust score?

Check against the coloured chart to see how your Hospital Trust measures up. Go to the next page for more on what these ratings mean.

Healthcare Commission statistics Patients’ views s t e r s

Excellent o e m f i s

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i i n r Good e n c t i

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v f t n t G a i i n i d o r n l o i r

a a t n e o n t i p Average i a

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t e t l Below average e e n a e i n n l

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G g l e s g t i i e a s m A a n t n c r i p p e S n a a t

Poor t s n o c e a R p f a u o c a G l n n R C O M H I I M A C

Birmingham Children’s Hospital NHS Trust ### G G G GGG n/a n/a n/a Birmingham Women’s Health Care NHS Trust ##$ G G G G G G GGG Central Manchester and Manchester Children’s University Hospitals NHS Trust ##$ G G G G G GGGG Countess of Chester Hospital NHS Foundation Trust ### G G GGGGGGG The Dudley Group of Hospitals NHS Trust ### G G GGG G G G G Gloucestershire Hospitals NHS Foundation Trust ### G G G G G G GGG Hereford Hospitals NHS Trust ##$ G G GGGG GGG Mid Cheshire Hospitals NHS Trust #$$ G G G G GGGGG Mid Staffordshire General Hospitals NHS Trust #$$ G G G G G G G GG Queen’s Medical Centre, Nottingham University Hospital NHS Trust ### G G GGGGGGG Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust ### G G G G G G G G G Royal Liverpool Children’s NHS Trust ### G G G G G G n/a n/a n/a Royal Orthopaedic Hospital NHS Trust ### GGGGGGGGG Royal Wolverhampton Hospitals NHS Trust #$$ G G GGG GGGG Sandwell and West Birmingham Hospitals NHS Trust ##$ G G G G G GGGG Shrewsbury and Telford Hospitals NHS Trust ##$ GGGGG GGGG South Manchester University Hospitals NHS Trust ### G G G GGGGGG University Hospital Birmingham NHS Foundation Trust ### G G G G G G G GG Healthcare Commission statistics Patients’ views What do the ratings mean? s t e r s

Excellent o e m f i s

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G t m

k n s e m i s g s t g o i d o

i i n r Good e n c t i

g i

v f t n t G a i i n i d o r n l o i r

a a t n e o n t i p Average i a

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A The overall ratings a n t n c r

i A new approach to assess and report on the p p e S n a a t

Poor t s n o c e a R f p a u o c a G l n n R performance of healthcare organisations has C I O C I M M H A The Healthcare Commission is the independent regulator of healthcare, and is responsible for been developed for 2006, which looks at a University Hospital of North Staffordshire NHS Trust ##$ G G G GGG GGG assessing and reporting on the performance much broader range of issues. In Autumn 2006, of healthcare organisations on an annual the Healthcare Commission will publish the University Hospitals Coventry and Warwickshire NHS Trust ### G GGGGGGGG basis. For NHS Trusts, this involves issuing assessment of the performance of healthcare an annual performance rating. This overall organisations for England for the year ending Walsall Hospitals NHS Trust #$$ G G GGG G GGG rating is made up of a number of performance March 2006. indicators. The indicators show how Trusts are Worcestershire Acute Hospitals NHS Trust #$$ G G GGGGGGG doing in relation to some of the main targets Healthcare Commission statistics set by the Government for the NHS, as well Inpatient waiting times as other broader measures of performance, This column shows how well your hospitals such as information from surveys of staff and have done at getting patients into hospital for patients. The indicators chosen for publication treatment as quickly as possible. The target in this leaflet are those that the Healthcare they were measured against was six months Commission and Department of Health believe from the time when the hospital doctor matter most to patients. decided that treatment was necessary. www.nhs.uk has the latest waiting times The 2005 NHS performance ratings were information. published in July 2005 and cover the year ending 31 March 2005. They place NHS Cancelled operations Trusts in England into one of four This column shows how often your hospitals categories: cancelled booked operations for non-medical • Trusts with the highest levels of performance reasons (e.g. equipment being out of action, are awarded a rating of three stars. no bed being available or staff being away). • Trusts with mostly high levels of performance, but not consistent across all areas, are Outpatient waiting times awarded a rating of two stars. This column shows how well your hospitals • Where there is some cause for concern have done at getting patients into hospital regarding particular areas, Trusts are for a clinic appointment following GP referral. awarded a rating of one star. The target they were measured against was • Trusts that have shown the poorest levels 13 weeks from GP referral. www.nhs.uk has of performance receive a rating of zero stars. the latest waiting times information.

If a Trust has a low rating because of poor Management of risk performance on a number of key targets and All hospitals need to make sure they are indicators, this does not mean that a hospital reducing the possibility of things going wrong is unsafe, that it does not contain some very and, if something does go wrong, making good clinical services or that the staff are not sure it won’t happen again. The Department working hard in often difficult circumstances. of Health issues standards to help hospitals It does mean that performance must be achieve this, and this column shows how well Though regulated by the Healthcare Commission, published performance ratings for Independent Sector Treatment Centres and private hospitals are not currently available. For more information, please see individual hospitals' websites, www.dh.gov.uk or www.healthcarecommission.org.uk improved in a number of key areas. your services have done on achieving these. Please turn the page for an explanation of the other ratings. What does the medical jargon mean?

Here’s a guide to some of the medical language used in this booklet.

Hospital cleanliness How long did you wait to be seen after you What’s a specialty? Once a year, hospitals have to assess their had arrived in outpatients? Were the reasons There are several different specialties, each with its own team of doctors. levels of cleanliness and report them to the for any waits explained? For example, some doctors will specialise in treating orthopaedics (bones Department of Health. This column shows and joints), while others will specialise in ophthalmology (eyes). how your hospitals have done. Cleanliness and comfort How clean were the outpatient department What’s an outpatient appointment? MRSA infection and toilets? Was it easy to find your way An outpatient appointment is when you visit the hospital to see a doctor One of the things that patients are most around? Patients were also asked how they who will examine you so that she or he can diagnose what the problem is worried about is catching the infection MRSA felt the hospital staff had treated them – for and think about what the best treatment will be. (Methicillin resistant Staphylococcus aureus). example, did hospital staff talk in front of you It can be a very nasty infection, but it is as if you were not there, and did staff respect What’s a day case? actually quite rare in comparison to the your privacy? Simple treatments are often done as day cases. This means you will not number of patients who receive hospital care normally stay overnight. each year. People do not always catch it in Information provided hospital – they may already have it before they Patients were asked questions about how What’s inpatient treatment? enter hospital. But hospitals have to record all satisfied they were with information they Inpatient treatment is when you go into hospital to have your treatment MRSA bloodstream infections, whether or not received. Were the reasons for tests or and stay overnight. patients have contracted them in hospital. treatment explained? Were you told what This column gives an indication of the number to expect? Were you given information about What’s elective treatment? of cases of MRSA bloodstream infections and the medication that was prescribed for you? Most treatment is routine or ‘elective’. This simply means your treatment whether the Hospital Trust has been successful Were you given the name of someone you is planned in advance rather than you needing emergency treatment. in reducing the number of cases since last could contact if you were concerned after Routine treatment usually takes place during normal working hours, year. MRSA rates may vary depending on the you left? although occasionally some hospitals work at weekends. type of patients the hospital treats. You can find out more about MRSA infection from the About the Healthcare Commission What’s a GP with a Special Interest? Department of Health website (www.dh.gov.uk), The Healthcare Commission exists to promote Sometimes, rather than going to a hospital or clinic, you may be able to which includes a complete breakdown of all improvements in the quality of healthcare and choose to be treated by a GP with a Special Interest. These are GPs who Trusts’ rates and A simple guide to MRSA. Or public health in England. It has a wide range have extensive training and experience in their specialty as well as their visit www.nhsdirect.nhs.uk, the NHS Direct of responsibilities, all aimed at improving the GP qualifications. website. quality of healthcare. These responsibilities include assessing the performance of healthcare What patients said organisations, awarding annual performance In 2005 the Healthcare Commission published ratings for the NHS and coordinating reviews the results of a survey of patients who had of healthcare by others. For more information attended outpatient clinics. These columns about the Healthcare Commission, go to include the results against questions that asked: www.healthcarecommission.org.uk or ring 0845 601 3012. Access and waiting How long did you have to wait for an appointment to be seen in a hospital clinic? Was the appointment cancelled? Were you given a choice of times for your appointment?