Choosing Your Hospital
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Choosing your hospital Worcestershire Primary Care Trust For most medical conditions, you can now choose where and when to have your treatment. This booklet explains more about choosing your hospital. You will also find information about the hospitals you can choose from. Second edition December 2006 Contents What is patient choice? 1 Making your choice 2 How to use this booklet 3 Where can I have my treatment? 4 Your hospitals A to Z 7 Your questions answered 30 How to book your appointment 32 What do the specialty names mean? 33 What does the healthcare jargon mean? 35 Where can I find more information and support? 37 How do your hospitals score? 38 Hospital score table 42 What is patient choice? If you and your GP decide that you need to see a specialist for more treatment, you can now choose where and when to have your treatment from a list of hospitals or clinics. Why has patient choice been introduced? Research has shown that patients want to be more involved in making decisions and choosing their healthcare. Most of the patients who are offered a choice of hospital consider the experience to be positive and valuable. The NHS is changing to give you more choice and flexibility in how you are treated. Your choices Your local choices are included in this booklet. If you do not want to receive your treatment at a local hospital, your GP will be able to tell you about your choices of other hospitals across England. As well as the hospitals listed in this booklet, your GP may be able to suggest community-based services, such as GPs with Special Interests or community clinics. Or, if your GP decides to refer you to a Clinical Assessment Service and you then need to go to hospital, you will be able to choose from this list of hospitals. General information 1 Making your choice In choosing where to have your outpatient appointment, you will be choosing where to receive your full treatment, if you need it. This will include your initial outpatient appointment and any other appointments for treatment (for example, inpatient care) or aftercare. However, if you are not happy with your chosen hospital after your outpatient appointment, your GP can make you an appointment at another hospital. If you need very specialised care, you may need to be referred to another hospital. You may also be transferred to another specialty if the hospital doctor feels that this is more appropriate for your condition. 2 General information How to use this booklet This booklet includes information about your choice of hospitals. Use the ‘Where can I have my treatment?’ table on page 4 to find out which hospitals offer your treatment. You can then find information about individual hospitals. This starts on page 7. You can also find out how your hospital scores against a number of measures, some of which are patients’ views. This information starts on page 42. You will also find other information in this booklet to help you make your choice. You can use the 'Contents list' at the beginning of the booklet to find this information. You can also find more information on www.nhs.uk Your local library can help you use the internet to search for more information on choosing your hospital. See the 'Where can I find more information and support?' page later in this booklet for some website addresses that you can use. General information 3 Where can I have my treatment? Use the chart below to check which hospitals provide the service you need. In addition to the hospitals listed, your GP may be able to refer you to community-based or other services. Ask him or her what’s available in your local area. He or she will also advise you if the service you need is not listed. Specialty name Hospital provider Birmingham Children's Hospital NHS Trust page 7 Birmingham Women's Health Care NHS Trust page 8 Gloucestershire Hospitals NHS Foundation Trust page 9 Heart of England NHS Foundation Trust page 11 Hereford Hospitals NHS Trust page 13 Kidderminster NHS Treatment Centre page 14 Sandwell and West Birmingham Hospitals NHS Trust page 15 4 Hospital information Specialty name Hospital provider South Warwickshire General Hospitals NHS Trust page 17 The Dudley Group of Hospitals NHS Trust page 18 The Royal Orthopaedic Hospital NHS Trust page 20 The Royal Wolverhampton Hospitals NHS Trust page 21 The Shrewsbury and Telford Hospital NHS Trust page 22 University Hospital Birmingham NHS Foundation Trust page 23 University Hospitals Coventry and Warwickshire NHS Trust page 24 Worcestershire Acute Hospitals NHS Trust page 25 Worcestershire Primary Care Trust page 27 To find out more about the hospitals you can choose from go to page 7 To find out what these specialties mean go to page 33. Hospital information 5 6 Hospital information Birmingham Children's Hospital NHS Trust www.bch.nhs.uk Birmingham Children’s Hospital, as well as providing general paediatric care for south and central Birmingham, is a regional, national and international centre for specialised treatments, and has an international reputation in several areas. It provides one of the largest child and adolescent mental health services in the UK. We have over 220 beds and several thousand new outpatient appointments are attended each month. Birmingham Children's Hospital Steelhouse Lane, Birmingham, West Midlands, B4 6NH Tel: 0121 3339999 Trains: Birmingham Snow Hill or New Street. Less than half a mile. Buses: Centro. 0121 200 2700. Parking: On-site parking available. Charges apply. Hospital information 7 Birmingham Women's Health Care NHS Trust www.bwhct.nhs.uk The Trust, in South Birmingham, provides services for women, men and babies in the West Midlands and beyond. It is rated 'excellent' for patient waiting times for appointments and operations by the Healthcare Commission (2005). For 2003 to 2006, it has reported no cases of MRSA (Health Protection Agency report) and received a rating of 'excellent' by the Patient Environment Action Team (PEAT) for food and hospital cleanliness in 2006. Birmingham Women's Hospital Metchley Park Road, Birmingham, West Midlands, B15 2TG Tel: 0121 472 1377 Trains: University Station. Less than half a mile. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Charges apply. 8 Hospital information Gloucestershire Hospitals NHS Foundation Trust www.gloshospitals.nhs.uk Gloucestershire Hospitals NHS Foundation Trust is rated by the Healthcare Commission as 'good' for quality of services (2006). It provides a wide range of services, including a regional cancer centre, from Gloucestershire Royal, Cheltenham General, and Delancey Hospitals. It also provides services from community hospitals in Stroud, Berkeley Vale, Forest of Dean, Tewkesbury, the North Cotswolds, Cirencester, Evesham and Ross on Wye. Cheltenham General Hospital Sandford Road, Cheltenham, Gloucestershire, GL53 7AN Tel: 08454 222 222 Trains: Cheltenham Spa. Two miles. Buses: Bus service team. 01452 425610. Parking: On-site parking available. Charges apply. Hospital information 9 Gloucestershire Hospitals NHS Foundation Trust www.gloshospitals.nhs.uk Delancey Assessment and Gloucestershire Royal Hospital Rehabilitation Hospital Charlton Lane, Great Western Road, Leckhampton, Cheltenham, Gloucester, Gloucestershire, Gloucestershire, GL1 3NN GL53 9DT Tel: 08454 222 222 Tel: 08454 222 222 Trains: Gloucester. Less than half a Trains: Cheltenham Spa. Two miles. mile. Buses: Bus service team. 01452 Buses: Bus service team. 01452 425610. 425610. Parking: On-site parking available. Parking: On-site parking available. Charges apply. Charges apply. To see how your hospital scores see page 38 10 Hospital information Heart of England NHS Foundation Trust www.heartofengland.nhs.uk Named as the top performing Foundation Trust in the UK in 2005/06 by the independent regulator, Monitor, the Trust has achieved the Healthcare Commission three-star status three years running. In 2005, the Trust was in the Nursing Times Top 10 Places to Work and Highly Commended Acute Trust in the Health Service Journal Awards. We aim to offer patients the best possible care and continue to invest in a clean, modern and safe environment. Birmingham Chest Clinic Birmingham Chest Clinic, 151 Great Charles Street, Queensway, Birmingham, West Midlands, B3 3HX Tel: 0121 424 1950 Trains: Snowhill. Up to half a mile. Buses: Traveline. 0870 608 2 608. Parking: Phone for details. Hospital information 11 Heart of England NHS Foundation Trust www.heartofengland.nhs.uk Birmingham Heartlands Solihull Hospital Hospital Bordesley Green East, Lode Lane, Birmingham, West Midlands, Solihull, West Midlands, B9 5SS B91 2JL Tel: 0121 424 2000 Tel: 0121 424 2000 Trains: Stechford. Two miles. Trains: Solihull. One mile. Buses: Traveline. 0870 608 2 608. Buses: Traveline. 0870 608 2 608. Parking: On-site parking available. Parking: On-site parking available. Charges apply. Charges apply. To see how your hospital scores see page 38 12 Hospital information Hereford Hospitals NHS Trust www.herefordhospital.nhs.uk The Trust provides a wide range of services and is based at Hereford County Hospital, a new hospital completed in 2002. As a trust, we prioritise quality clinical care and a safe hospital environment in which to treat our patients. As part of our ambition to be your hospital of choice, our aim is to continue to build on our achievements and further improve the quality of care we deliver. Hereford County Hospital Union Walk, Hereford, Herefordshire, HR1 2ER Tel: 01432 355444 Trains: Hereford. Less than half a mile. Buses: Various. 01432 260211. Parking: On-site parking available. Charges apply. Hospital information 13 Kidderminster NHS Treatment Centre www.interhealthcareservices.co.uk Kidderminster NHS Treatment Centre is in the West Midlands, with easy access to the M6, M42 and M5 motorways. The building is newly refurbished and all rooms are single with ensuite facilities.