This Annual Report is available in other languages and in large print. Please contact the Trust Offices for further details. With grateful thanks to PKL Healthcare, leading specialist in fast-track healthcare facilities. Leading the movement in excellence The Robert Jones & Agnes Hunt RESEARCH Orthopaedic & District Hospital NHS TRUST Oswestry, Shropshire SY10 7AG TRAINING Tel: 01691 404000 Fax: 01691 404050 Email:
[email protected] CLINICAL EXCELLENCE Website: www.rjah.nhs.uk The Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust. Best practice.. Annual Report 2004/5 Contents Introduction 3 Our history, background, mission and vision Best placed 4 The Chairman and Chief Executive give their views. Best management structure 6 Board membership; how we are organised. Best achievements 8 Review of another record-breaking year. Best partnerships 10 Working together to make this hospital thrive. Best performance 12 Meeting targets through innovation, excellence and hard work. Best management 14 A tight, efficient framework for running an excellent Trust. Best patient experience 16 How we protect patients’ interest, and how they see us. Best innovation 18 Modernisation and quality initiatives, from the ground up. Best use of investment 20 Targeting funds for maximum effect.. Best employment practice 21 Helping our people fulfil their potential for everyone’s benefit.. Best today, best tomorrow 22 The strategic review confirms a clear vision of the future. Operating and Financial Review An eight-page summary booklet. 16 of the best.. Just a few of the 1,000-plus clinicians, managers, staff and volunteers who work tirelessly to make the RJAH an internationally reknowned centre of excellence.