Without Barriers

DÜSSELDORF

without barriers

www.duesseldorf-barrierefrei.de reha team West RememberWir bringen Hilfen the Smiley...

...when physical limitations or medical complaints lead to a situation in which aids are required for coping with day-to-day life or when a loved one becomes in need of care, you can be sure that we will be there for you. With a large range of different products, we improve quality of life. High-performance service and competent counselling ensure a barrier-free and autonomous life. We would be happy to assist you in handling the required formalities. rreehhaa tteeaamm WWeesstt WWeWirir Providebringenbringen Help HilfenHilfen In der Steele 25-45 · 40599 Düsseldorf Also in Krefeld, Mönchengladbach, Jüchen, Duisburg and Kempen Switchboard number 0800/0091420 · www.rtwest.de Your strong team of specialists DÜSSELDORF without barriers

Information on the barrier-free contents Welcome 2 of this brochure: Arrival The symbols used aim to give an overview and help with 4 orientation. They do not constitute a valuation nor do Central station 5 they stand for officially certified barrier-free accessibility according to DIN norms or other standards. Airport 6 Apart from the descriptions of the individual facilities, Public transport 8 there are symbols referring to other information relevant to your accessibility requirements. The side transfer area Parking 10 stated in the text indicates free space in cm (width x Tourist Information Offices depth) available beside the objects (e.g. toilets). Direc- 13 tions such as “right” or “left” are given from the perspec- Accommodation 14 tive of looking towards the object. ”Public transport” always discribes the distance to the nearest accessible Site plan of Accommodation 15 metro, bus or tram station. Eating & drinking 22

More information: www.duesseldorf-barrierefrei.de City tours & boat tours 26

Tourist attractions 28

Tip: Offers of outstanding quality with regard to Old Town, Rhine embankment promenade, accessibility, or that promise an extraordinary Königsallee 29 experience, are marked with a cartwheeler. MedienHafen, Kaiserswerth, Rhine Tower 30 State Parliament, Carlstadt 31 Churches in the Old Town 32

Inner city map 34 Persons with a Wheelchair users walking impairment Culture 36 Museums 37 Benrath Palace 43 Theatres & stages 44 Visually impaired Blind persons persons Shopping 50 Leisure 56 Events 59

Hearing-impaired Deaf persons Annual events 59 persons Event locations 61 Messe Düsseldorf trade fair 62

Service 64

Persons with learning Imprint 68 difficulties Ladies and Gentlemen, dear readers,

Düsseldorf stands for well-being, discoveries and experiences – a city that has something to offer to everyone. It is elegant, hospitable, with the joie de vivre typical of the Rhineland, a city with traditions that are lovingly upheld. Messe Düsseldorf, the trade fair, has been organising specialised fairs on the topics of medical care and rehabilitation for decades. MEDICA, now the world’s biggest medical fair, and REHACARE, the international specialised fair for disabled persons and those in need of care, are currently the two leading events in this sector.

The growing importance of being able to travel without barriers is an important issue at and beyond the fair. Making Düsseldorf accessible and a tangible experience for all is the ambitious long-term objective of the North Rhine-Westphalian state capital. On the initiative of Düsseldorf Marketing & Tourismus GmbH, a big step ahead has been made with this brochure: “Düsseldorf without barriers” is a comprehensive factual appraisal on barrier-free travel in the Rhine metropolis. This second, up- dated edition contains information on hotels, on transport and the gastronomy in the Altstadt (Old Town) as well as on accessibility of museums and other attractions and leisure facilities – of which Düsseldorf has a wide choice.

Our beautiful city is famous and loved particularly for its fashion, shopping and culture. The big international designers present their labels on Königsallee, the shopping boulevard lined by chestnut trees – one of the most luxurious in Europe. Just a few metres from there is the historic Altstadt (Old Town) with more than 260 pubs and restaurants and well known for its Altbier (dark, top- fermented beer). At the Rathaus (city hall) in the Altstadt, a tactile map of the city centre is available for people with visual impairments to help find their way to the sites of countless cultural attractions. More than two dozen museums, almost twenty theatres, many concert halls and around a hundred galleries make Düsseldorf an international metropolis of art and culture. The architectural highlight is the MedienHafen, with the prominent Rhine Tower and the Gehry buildings.

As you can see, Düsseldorf has a lot to offer. We trust you will benefit from the information and tips in this brochure, in order to be able to discover and wholeheartedly enjoy Düsseldorf’s diversity.

We look forward to your visit.

Yours,

Dirk Elbers Lord Mayor of the State Capital Düsseldorf DÜSSELDORF without barriers

2 Welcome to Düsseldorf! access to those facilities in Düsseldorf that are of relevance to tourists. DMT was In this brochure, we happily give advice supported in the publication of the and encouragement to disabled people on brochure by Messe Düsseldorf, the trade how to stay in our city with as few bar fair, and by the Department for Economic riers as possible. Part of this, alongside Promotion of the state capital Düsseldorf. the most attractive tourist sights and services, is also information on barrier- Nationale Koordinationsstelle Tourismus free accommodation and public transport. für Alle e.V. (NatKo) – the central contact point for concerns about barrier-free tou- Düsseldorf Marketing & Tourismus GmbH rism for all in Germany – was commissi- (DMT) offers city tours in German sign oned to collect data by DMT. Through ex- language and also has guides who have tensive research, it has compiled all been specifically trained in respect of tours relevant information for barrier-free ac- for blind people, those with walking cess in Düsseldorf with regard to tourist disabilities and wheelchair users. services, and has processed it for its target group. Tourist information at the main train station and in the Altstadt (Old Town) has step- This second edition of the brochure intro free access and lower-lying counters. In duces only some of the tourist partners addition, DMT staff has been sensitised to and does not claim to speak for all. We the needs of these target groups, through would appreciate any further suggestions attendance at NatKo seminars. of barrier-free offers by our partners, to include in the next edition. The brochure These services have the aim of making has been designed with barrier-free your stay in our city even more pleasant aspects in mind. and exciting. Get our guides to give you Further information can be found online at tips and recommendations and find out www.visitduesseldorf.de why Düsseldorf was recently again voted one of the cities with the highest quality Special offers for barrier-free travel of life worldwide (Mercer Human Resource can be found at Consulting, 2011). www.duesseldorf-barrierefrei.de

With “Düsseldorf Without Barriers”, the DMT is offering disabled people a brochure with extensive information about

www.duesseldorf-barrierefrei.de 3 DÜSSELDORF without barriers

Düsseldorf

Short distances

Düsseldorf lies centrally in the heart of Europe. Boasting an excellent 9 million residents 30 million residents 148 million residents Kurze Wege transport network, the state capital of North Rhine-Westphalia can easily be reached in many ways. A dense network of motorways, Düsseldorf Düsseldorf liegt zentral im Herzen Europas. Die NRW-Landeshauptstadt ist perfekt an die Verkehrsnetze angebunden und auf vielen Wegen erreichbar. Ein dichtes Autobahnnetz, der stadtnahe Flughafen Düsseldorf International als größter Flughafen NRWs und der Hauptbahnhof mit zahlreichen ICE- und internationalen Verbindungen ermöglichen eine angenehme und einfache Anreise. Mit der U-Bahn gelangen Touristen in nur wenigen Minuten vom Hauptbahnhof in die Altstadt und an den Rhein. International as the largest airport in NRW close to the city centre, and the city’s central railway station with numerous ICE and international connections make it convenient and easy to travel to Düsseldorf. The underground only takes a few minutes from the central station to the Altstadt (Old Town) and the river Rhine.

50 km 150 km 500 km

4 Arrival

Düsseldorf central station

170 long distance trains and 900 Contact Disabled parking regional trains serve Düsseldorf Your arrival and departure by Car park at central station, east central station daily. German Rail side Its main hall is accessible without Mobility service centre of Deutsche Bertha-von-Suttner-Platz 8 steps, the floor and platform have Bahn AG: Level 1: 2 spaces tactile guide strips. Phone 01805 512512* Level 2: 3 spaces Monday – Friday 8 a.m. to 8 p.m. Level 4: 3 spaces The foremost information Saturday, Sunday and German Headroom 200 cm point is the DB Information national holidays 8 a.m. to 4 p.m. Rear entrance in the entrance hall at Konrad-Ade- Bertha-von-Suttner-Platz nauer-Platz, which is open around Hearing- and speech-impaired per- 3 parking spaces the clock. It offers an induction loop sons may book assistance via fax for hearing-impaired persons and a no. 01805 159357* Disabled toilets barrier-free counter. The DB Reise- (*0.14 €/min. from German land- Passage between platforms 12 and 13 zentrum (travel centre) is accessible lines. Mobile phone tariffs may vary, without barriers and has a barrier- max. 0.42 €/min.). Elevators free call system, tactile guide strips On all platforms to northern tunnel Booking of assistance with getting and a barrier-free counter. Elevator to underground trains off, boarding or changing trains is Main passage next to Reisezentrum possible via the Internet. (travel centre) www.bahn.de/handicap [email protected] Boarding aids On all platforms

5 Booking of services Arrival by taxi In order to receive the kind of ser- The areas close to entrances 1, 2, vices you wish or need at the air- 11 and 12 are equipped with inter- port, it is important to register them coms for travellers who need assist with your airline early and to let ance after leaving their taxi. them know what special arrange- ments you will require. Arrival by S-Bahn or train The S-Bahn line 11 stops directly Arrival by car/parking under the terminal at “Düsseldorf Handicapped people who are 100 Flughafen Terminal” rail station, per cent impaired in walking and from where the arrival and departure who possess an official German or lounges are easily accessible. Assist European parking permit may park ance with boarding and getting off free of charge at the parking areas the train is available from the Ger- “TERMINAL” and “LANGZEIT” (not man rail mobility service. All other valid for P 11 and P 12). The parking trains stop at the airport station spaces are equipped with intercoms “Düsseldorf Flughafen”, from where for persons requiring immediate the sky train will take you to the help. terminal. Intercoms are installed at For disabled passengers arriving in the stations and bus stops. their own vehicle we recommend parking at car park P1 directly be neath the terminal, or at car parks P2 or P3.

6 Arrival

Airport Düsseldorf International

Boarding Elevators serve all passenger board ing-bridges. Boarding is also pos sible via lift mobiles to be booked via the airlines. The service provider has mobile scissor lifts, transport trolleys for disabled persons and modern wheelchairs.

At the airport information desk mobile sound shuttles are available. The signals can be received with a hear ing instrument adjusted to position “T” or “MT”. All airport information staff has attended sensitising sem inars in order to get a better under- standing of people with hearing pro- blems.

Porters Disabled toilets Porters will transport your baggage There are several disabled toilets into and out of the airport buildings. in the airport buildings.

Baggage from your door to check-in The transfer service offers to transport your baggage from your house to the airport check-in counter. If you wish, the transfer service can check you in on the evening before your departure. Important contacts at a glance Telephone exchange Düsseldorf International Phone 0049 211 42 10 Airport buildings www.duesseldorf-international.de All departure areas, central arrivals and the Düsseldorf Airport rail sta Taxi Düsseldorf Phone 0049 211 3 33 33, fax 0049 211 77 76 22 tion facilities are barrier-free for NRW shuttle (transfer)Phone 0049 211 4 21 77 62, fax 0049 211 4 21 68 24 walking-impaired persons and persons with wheelchairs. Restaurants, Parking at the airport Phone 0049 211 4 21 66 37, fax 0049 211 4 21 66 40 toilets and nappy-changing rooms are wheelchair-accessible. Lift mobile Phone 0049 211 42 12 59 70 Wheelchairs are available free of [email protected] charge. Porter service Phone 0049 211 4 21 66 37, fax 0049 211 42 16 37 03

www.duesseldorf-barrierefrei.de 7 Underground Trams

Rheinbahn is the public transport provider operating in and around Düsseldorf. Its network consists of seven underground lines as well as eleven tram and 92 bus lines. The route map is specially tailored to the needs of passengers with limit In Düsseldorf, the underground runs Rheinbahn operates low-floor trams. ed mobility. partly in tunnels and partly above Wheelchair users are requested to ground (city railway system). Under- use the front door (door-opening For detailed information on ground trains have movable steps button with wheelchair symbol). Op- and in many cases, especially in all posite the door is enough space for lines, stops and stations, tunnel stations, stop at elevated wheelchairs (stop-request button please refer to the Rheinbahn platforms to enable level boarding. within reach). route map enclosed as a sup- Unfortunately, it is not always possible The low-floor trams occasionally plement to this brochure. to build elevated platforms above stop at stations where the boarding Please note that current ground. The city of Düsseldorf and height is less than 8 cm. At other Rheinbahn are investing significant stops, a height of between 8 and construction projects may cause sums here to gradually increase the 12 cm must be negotiated. The gap deviations. For up-to-date number of elevated platforms. between car and platform edge at timetable information and in- At elevated platforms, there is a these stops is usually less than 8 cm. formation on disruptions or small gap between car and platform maintenance work visit the edge (up to 8 cm) that needs to be negotiated. Underground stations Rheinbahn website at with elevators and elevated plat- www.rheinbahn.de. forms above ground with ramps are marked in the Rheinbahn map. Contact Rheinbahn For comfortable boarding use the Phone 0049211 5 82 01 door with the appropriate symbol Fax 0049211 5 82 18 55 and a yellow flashing light. These are E-mail: [email protected] located near the centre of the train.

8 Arrival

By bus, tram & underground in Düsseldorf

Bus Service for visually Personal assistance for passen- impaired people gers with restricted mobility

Rheinbahn operates low-floor buses In all Rheinbahn vehicles, the next Personal assistance is available to without steps, which are easily stop is announced via loudspeaker. anyone requiring help when travel- accessible, with a “kneeling” function At many stops the way to the vehicle ling by bus or tram. Assistants meet to lower the bus to kerb level. Rhein- or exit is marked by tactile guiding passengers at their doorstep, help bahn buses have space for lines, grooved paving stones, and them get on and off the bus or train, wheelchairs to the right of, or black and white paving for people operate the ticket machine, and ac- opposite, the second door. At some with long canes. company them safely on their whole of the stops, the boarding height is At many underground stations and ride – on any Rheinbahn line in Düs- less than 6 cm. At other stops, some stops above ground the rail seldorf. This service is free for all however, this may be up to 12 cm. ings at the platform entrance have passengers with a valid ticket. Im- Many of the buses have folding information in Braille about the dir portant: The Rheinbahn personal as- ramps. These buses are identified ection of travel of the train. sistance service does not replace accordingly at the front of the bus. A distinct tactile marking ring on the the disability transport or carry ser- handrail identifies a change in step vice provided by the city of Düssel- sequence. The markings are based dorf. Passengers must generally be on right-hand traffic. able to travel by bus, tram or train. As an additional service, Rheinbahn provides acoustic passenger infor- The service is offered on working mation at some stops. Pressing a days from 7.30 a.m. – 7 p.m. button announces the departure of the next trains, trams and buses. Bookings – at least one day in advance – can be made by phone 0049211 5 82 34 56 or fax 0049211 5 82 34 57.

www.duesseldorf-barrierefrei.de 9 DÜSSELDORF without barriers

Car parking

The city map on page 11 is available All multi-storey and underground P Public disabled parking space for downloading at www.duessel- car parks offering disabled parking dorf-barrierefrei.de along with spaces are marked on the map with UndergroundP car park a list of all public disabled parking special icons (see right). Information P with disabled parking spaces facilities in Düsseldorf. The designat on the number of disabled parking ed parking spaces may only be used spaces available and on the addresses, with a valid disabled parking badge. opening times and prices of each Multi-storey car park with P disabled parking spaces multi-storey car park can also be found on the Internet. P Bus/coach parking

10 Arrival

Disabled parking P

We do not guarantee the correctness of the information. Some disabled parking spaces may be shifted due to the new underground-line construction.

www.duesseldorf-barrierefrei.de 11 © Düsseldorf Marketing & Tourismus GmbH Patient care · Research · Teaching © Düsseldorf Marketing & Tourismus GmbH Düsseldorf University Hospital Heinrich-Heine-University Düsseldorf

Please contact our office:

Phone +49 211 81-18063 Fax +49 211 81-19631 E-mail: [email protected]

www.uniklinik-duesseldorf.de Universitätsklinikum UKD Düsseldorf © Düsseldorf Marketing & Tourismus GmbH

Düsseldorf University Hospital stands for international top quality in patient care and medical research. We offer advanced care to patients in more than 60 clinics and clinical institutes. These units work together in a close network.

Our key treatment areas include interdisciplinary oncology with haematology and stem cell transplantation, neurosurgery and neurology, gynaecology and obstetrics, hepatology, kidney transplants, cardiovascular diseases and a paediatric centre including paediatric surgery and paediatric oncology.

Our patients benefit from the close integration of patient care, excellent medical research and training and modern, high-performance equipment in clinics and institutes.

12 Tourist Information Offices

Tourist Information Offices Altstadt (Old Town) + central station

Service Information on barrier-free access • Tourist information Both tourist information offices are • Accommodation bureau accessible without steps. The counter • Trade-fair accommodation bureau is partly lowered and has sufficient • Booking of guided city tours by knee space. bus and on foot • Advance ticket sales • Düsseldorf WelcomeCard • Art:card • Souvenirs Tip The “Euro key” for the disabled Tourist Information Office at central toilets can be borrowed against a station: Exchange AG for financial and deposit from the Tourist Information exchange transactions Offices.

Tourist Information Office Information on barrier-free access at central station City map page 35 Width of door at main entrance: 86 cm Immermannstraße 65 b Double wing door on rear side: 40210 Düsseldorf 190 cm Counter height: 90 cm Phone 0049 211 17 20 28 44 Nearest disabled parking: Konrad- Fax 0049 211 1 72 02 92 10 Adenauer-Platz (station forecourt) Public transport: Nearest disabled toilets: Central Opening hours Düsseldorf Hbf/central station (250 m) station (cross- Mon – Fri 9.30 a.m. – 7 p.m. passage between Sat 9.30 a.m. – 5 p.m. platforms 12 and 13)

Tourist Information Office Information on barrier-free access Altstadt (Old Town) City map page 35 Width of door: 95 cm Counter height: 120 cm Marktstraße/corner Rheinstraße Writing desk 72 cm (not enough 40213 Düsseldorf knee space) Nearest disabled parking: Phone 0049 211 17 20 28 40 Burgplatz Fax 0049 211 1 72 02 13 22 Nearest disabled toilets: Public transport: Burgplatz Opening hours Heinrich-Heine-Allee (450 m) Mon – Sun 10 a.m. – 6 p.m.

On the occasion of big trade fairs, mobile tourist information offices at the airport and on the trade-fair grounds serve as first contact points for visitors.

www.duesseldorf-barrierefrei.de 13 DÜSSELDORF without barriers

11 Hyatt Regency Düsseldorf Hotels The following pages list a selection of hotel partners in the city who have adapted their facilities to the requirements of persons with limit ed mobility. They range from simple accommodation to luxury hotels. Additional information on accessibility, sanitary facilitites and in- house car parks are to be found online. We recommend contacting the respective facilities or the staff of DMT before your departure with regard to whether possible additional services, according to your personal needs, can be provided. Tip Many more hotels offering barrier-free rooms are to be found online Booking of barrier-free at www.duesseldorf-barrierefrei.de accommodation E-mail reservation@duesseldorf- tourismus.de . Phone 0049 211 17 20 28 51 or Fax 0049 211 1 72 02 32 20 Hotels in the following that are marked with this logo have been checked by experts of Natko, the German coordination centre for travel without barriers. For more information visit www.natko.de.

14 Kaiserswerth 1 Accommodation

4 5 C B

D 7

F 9

11 10 G 12 H

Heinrich-Heine-Universität Lizenz-Nr. 022010 15 Hotels Museums Event locations Leisure DÜSSELDORF without barriers

Hotel MutterHaus Düsseldorf

City map page 15 1 Hotel MutterHaus in northern Düssel- Information on barrier-free access dorf is located amidst old parklands in Geschwister-Aufricht-Straße 1 the historic district of Kaiserswerth. Minimum door width in the building: (formerly Alte Landstr. 179) It was built in 1903 and extensively 90 cm 40489 Düsseldorf- renovated in 2002. Kaiserswerth Of its 55 rooms, four are adapted to Toilet accessible to wheelchair from wheelchair users. one side Phone 0049 211 61 72 70 Side transfer space (2x left and 2x Fax 0049 211 6 17 27 15 04 Facilities: bar, restaurant right) of toilet: 67 x 180 cm Transfer space shower: 90 x 90 cm [email protected] (made difficult by sunken shower tray)

www.hotel-mutterhaus.de Elevator: 140 x 140 cm

Public transport: 1 3 disabled parking spaces in front of Klemensplatz (400 m) the side entrance

All areas accessible without steps

Sheraton Düsseldorf Airport Hotel ****+

City map page 15 2 The Sheraton Düsseldorf Airport Hotel Information on barrier-free access is located directly at Düsseldorf airport Terminal Ring 4 and thus easy to reach. The stop for Minimum door width in the building: 40474 Düsseldorf regional train S11 is right below the 90 cm hotel. Toilet accessible to wheelchair from Phone 0049 211 4 17 30 There are two double rooms for wheelchair users and an induction loop one side Fax 0049 211 4 17 37 07 system (reception) for users of hearing Side transfer space to right of toilet: aids as well as a mobile lighting system 100 x 120 cm airporthotel.duesseldorf in the rooms. @sheraton.com Transfer space shower: 120 x 120 cm Restricted usability due to glass wall Facilities: bar, restaurant www.sheratonduesseldorfair- Elevator: 150 x 150 cm port.com Disabled parking spaces in under- Public transport: ground car park D-Flughafen Terminal 2 Induction hearing loops (250 m) All areas accessible without steps

16 Accommodation

Maritim Hotel Düsseldorf

City map page 15 3 The hotel, located directly at the airport Information on barrier-free access and close to the trade fair, has 533 Maritim-Platz 1 rooms and 33 meeting rooms. Minimum door width in the building: 40474 Düsseldorf It has six rooms for walking-impaired 90 cm persons or wheelchair users and a flash Toilet accessible to wheelchair from Phone 0049 211 5 20 90 alarm for hearing-impaired persons. one side Fax 0049 211 52 09 10 00 Facilities: bar, restaurant Side transfer space to right of toilet: 120 x 120 cm [email protected] Transfer space shower: 140 x 150 cm www.maritim.de/de/hotels/ Elevator: 120 x 200 cm deutschland/hotel- duesseldorf Disabled parking in underground car park Public transport: Headroom: 200 cm Flughafen Terminal (250 m) Flash alarm All areas accessible without steps 3

FFFZ HOTEL UND TAGUNGSHAUS

City map page 15 4 The hotel is located close to the trade Information on barrier-free access fair, the ESPRIT arena and the city centre. Kaiserswerther Str. 450 It has a 24 h reception and 47 rooms of Minimum door width in the building 40474 Düsseldorf which three are equipped for wheelchair (except for elevator): 90 cm users. This ecologically orientated Toilet accessible to wheelchair from Phone 0049 211 4 58 01 50 building is a non-smoking hotel. one side Fax 0049 211 4 58 01 00 Side transfer space to left of toilet: Facilities: restaurant, garden, chapel, 130 x 130 cm [email protected] exhibition room Transfer space shower: 125 x 135 cm www.fffz.de Elevator: 110 x 225 cm Door width: 80 cm Public transport: Freiligrathplatz (300 m) 4 3 disabled parking spaces, of which 2 in underground car park Headroom: 200 cm All areas accessible without steps

www.duesseldorf-barrierefrei.de 17 DÜSSELDORF without barriers

Tulip Inn Düsseldorf Arena ***

City map page 15 5 The Tulip Inn in northern Düsseldorf, Information on barrier-free access close to the Rhine, is integrated into the Arena Straße 3 ESPRIT arena Düsseldorf and located Minimum door width in the building: 40474 Düsseldorf directly on the trade fair grounds, a two- 90 cm minute walk from the northern entrance. Toilet accessible to wheelchair from Phone 0049 211 30 27 50 The hotel has 288 rooms of which three one side Fax 0049 211 30 27 51 00 are equipped for wheelchair users. Side transfer space to left of toilet: 85 x 130 cm info@tulipinn Facilities: bar, restaurant duesseldorfarena.com Transfer space shower: 130 x 130 cm Elevator: 160 x 160 cm www.tulipinn 3 disabled parking spaces at under- duesseldorfarena.com ground car park Headroom: 195 cm Public transport: Arena/Messe Nord (200 m) 2 disabled parking spaces in front of 5 the building All areas accessible without steps

Hotel am Spichernplatz ***

City map page 15 6 The Hotel am Spichernplatz is a new, Information on barrier-free access reasonably priced and centrally located Ulmenstraße 68 hotel with 75 rooms in the lively Deren- Minimum door width in the building: 40476 Düsseldorf dorf district close to the city, the trade 90 cm fair, central station and the airport. Phone 0049 211 4 84 70 Toilet accessible to wheelchair from Fax 0049 211 48 47 46 The hotel has four rooms equipped for one side disabled persons in a barrier-free Side transfer space to right of toilet: [email protected] building. 110 x 120 cm

www.am-spichernplatz.de Facilities: bar, restaurant Transfer space shower: 110 x 120 cm Door width: 90 cm Public transport: Spichernplatz (in front of the Elevator: 120 x 105 cm building) 6 No marked disabled parking spaces

All areas accessible without steps

18 Accommodation

Sporthotel Borussia Düsseldorf

City map page 15 7 In a picturesque location adjacent to Information on barrier-free access Grafenberg woods, this hotel has 31 Ernst-Poensgen-Allee 58 rooms of which two are equipped for Minimum door width in the building: 40629 Düsseldorf wheelchair users. 90 cm

Phone 0049 211 9 91 79 73 Facilities: bar, restaurant Toilet accessible to wheelchair from Fax 0049 211 9 91 79 19 one side Side transfer space to right of toilet: sporthotel@borussia- 100 x 100 cm duesseldorf.de Transfer space shower: 100 x 100 cm www.sporthotel-duesseldorf.de No grab rails in the bathrooms! 7 Public transport: 1 disabled parking space Graf-Recke-Straße (500 m) All areas accessible without steps

Jugendherberge (DJH Düsseldorf City-Hostel)

City map page 15 8 The youth hostel, reconstructed in Information on barrier-free access 2008, is located in the Oberkassel Düsseldorfer Str. 1 district, adjacent to the Rhine meadows Minimum door width in the building: 90 cm 40545 Düsseldorf with a view of the Altstadt (Old Town) and the MedienHafen. All 105 rooms are Toilet accessible to wheelchair from Phone 0049 211 55 73 10 equipped with shower and WC. one side Fax 0049 211 57 25 13 Six double rooms and one four-bed room Double room: Side transfer space 3x are available for wheelchair users. to left and 3x to right of toilet 157 x 176 cm duesseldorf@ Four-bed room: Side transfer space to jugendherberge.de Facilities: bar, restaurant, outdoor terrace, left of toilet 160 x 310 cm disco, laundry www.duesseldorf. Transfer space shower: 100 x 134 cm Door width: 90 cm jugendherberge.de Elevator: 110 x 210 cm Public transport: 8 Jugendherberge (in front of 1 disabled parking space in under- the building) ground car park Headroom: 200 cm All areas accessible without steps All doors without automatic door opener

www.duesseldorf-barrierefrei.de 19 DÜSSELDORF without barriers

InterContinental Düsseldorf

City map page 15 9 The lifestyle and business hotel Inter- Information on barrier-free access Continental Düsseldorf is located on Königsallee 59 the popular shopping boulevard Königs Minimum door width in the building: 40215 Düsseldorf allee in the direct vicinity of Düsseldorf’s 90 cm most beautiful and famous tourist Toilet accessible to wheelchair from Phone 0049 211 8 28 50 attractions. one side Fax 0049 211 82 85 11 11 It has 287 rooms of which one is Side transfer space to right of toilet: equipped for wheelchair users and can 120 x 120 cm [email protected] be connected to the room next door. Transfer space shower: 110 x 150 cm www.intercontinental.com/ Facilities: bar, restaurant Elevator: 120 x 140 cm duesseldorf Marked disabled parking spaces in underground car park Public transport: Headroom: 200 cm Steinstraße/Königsallee 9 All areas accessible without steps (500 m) Hearing-aid amplifier Wheelchairs

Holiday Inn Düsseldorf City Centre-Königsallee ****+

City map page 15 10 The hotel is located in the city centre Information on barrier-free access in the direct vicinity of Königsallee. Graf-Adolf-Platz 8 – 10 Two of the 253 comfortable guest Minimum door width in the building: 40213 Düsseldorf rooms is equipped for wheelchair 89 cm users and walking-impaired persons. Toilet accessible to wheelchair from Phone 0049 211 3 84 80 A special acoustic system is available one side Fax 0049 211 3 84 83 90 for hearing-impaired persons. Side transfer space to left of toilet is partly in shower: 140 x 120 cm info.hi-duesseldorf-cc@ Facilities: bar, restaurant Transfer space shower: 140 x 160 cm qgdhotels.de Door width: 89 cm Elevator: 102 x 135 cm www.duesseldorf- Door width: 89 cm citycentre-hi-hoPhonede 2 disabled parking spaces in 2 underground car parks Public transport: Headroom: 180 resp. 200 cm Graf-Adolf-Platz (100 m) Acoustic system available 10 All areas accessible without steps

20 Accommodation

Hyatt Regency Düsseldorf

City map page 15 11 The Hyatt Regency Düsseldorf Hotel Information on barrier-free access in the heart of the MedienHafen is an Speditionsstraße 19 elegant hotel for business travellers and Minimum door width inside: 86.5 cm 40221 Düsseldorf private guests. Opened in December Toilet accessible to wheelchair from 2010, it is built on a promontory with a both sides Phone 0049 211 91 34 12 34 stunning view of Düsseldorf’s skyline. Side transfer space to right of toilet: Fax 0049 211 91 34 12 35 The hotel has three rooms equipped for 93 x 180 cm disabled persons. Side transfer space to left of toilet: dusseldorf.regency@hyatt. 160 x 180 cm com Facilities: bar, restaurant, wellness area Transfer space shower: 98 x 157 cm Elevator: 108 x 209 cm www.dusseldorf.regency. 4 disabled parking spaces in under- hyatt.de ground car park Headroom: 210 cm Public transport: 11 Tip No barrier-free stop nearby The DOX restaurant is happy to cater to the requests of patrons with food intolerances.

Courtyard by Marriott Düsseldorf Hafen ****

City map page 15 12 The Courtyard by Marriott, right in the Information on barrier-free access trendy Düsseldorf MedienHafen offers a Speditionstraße 11 unique view of the harbour basin. Minimum door width in the building: 40221 Düsseldorf Düsseldorf’s Altstadt (Old Town) is at a 90 cm comfortable distance for wheelchair Toilet accessible to wheelchair from Phone 0049 211 49 39 0 users via the Rhine embankment prome- one side Fax 0049 211 49 39 20 00 nade. The hotel has 139 rooms of which Side transfer space to right of toilet: two for wheelchair users. 90 x 150 cm [email protected] Facilities: bar, restaurant Transfer space shower: 150 x 120 cm www.marriott.com/dushf Elevator: 160 x 140 cm 2 disabled parking spaces in under- Public transport: ground car park No barrier-free stop nearby Headroom: 190 cm 12 All areas accessible without steps

www.duesseldorf-barrierefrei.de 21 DÜSSELDORF without barriers

Enjoy! Düsseldorfers know how to enjoy life. Visit Düsseldorf’s Altstadt (Old Town), where restaurants and pubs stand cheek by jowl, and taste the typical specialities of the Rhineland and the local Alt- bier (dark, top-fermented beer). Below is a choice of Düsseldorf restaurants. More information on barrier-free restaurants and cafes is available on the Internet.

Im Füchschen The popular Füchschen beer has been Information on barrier-free access brewed here, sold at the pub on Ratin- City map page 35 11 ger Straße and drunk with much gusto 3 disabled parking spaces on Ratinger since 1848. In summer, those thirsty for Straße, approx. 50 m further on left- Ratinger Straße 28 a beer populate the road, and in bad hand side 40213 Düsseldorf weather the pub has sufficient space inside for all to eat and drink well. All areas accessible without steps Phone 0049 211 13 74 70 Fax 0049 211 1 37 47 47 No disabled toilets available [email protected] Public transport: www.fuechschen.de Tonhalle/Ehrenhof (300 m) Cobblestone pavement in the Old Town Opening hours Mon – Thu 10 a.m. – 1 a.m. Fri + Sat 10 a.m. – 2 a.m. Sun 9 a.m. – midnight

Zum Schlüssel The antique character of the home Information on barrier-free access brewery, where service and quality are Minimum door width throughout the City map page 35 30 top priority, fascinates everyone enter building: 85 cm ing Schlüssel in Düsseldorf’s Old Town. Side transfer space to left of toilet: Bolkerstraße 41 – 47 The popular brewery has its very own 100 x 150 cm 40213 Düsseldorf history dating back to 1850. In this ple- Entrance to side door and main door via ramp (assistance required) asant atmosphere, brewery fans enjoy Phone 0049 211 8 28 95 50 Elevator to event rooms on 1st floor: Fax 0049 211 82 89 55 31 the culinary specialities of the Rhineland 108 x 200 cm [email protected] with a cold “original Schlüssel” Altbier 4 disabled parking spaces on Burgplatz www.zumschluessel.de brewed on the premises. and 3 spaces at the end of Mühlenstraße Public transport: just before Burgplatz, to the left in dri- Opening hours ving direction Daily 10 a.m. – midnight Heinrich-Heine-Allee (200 m) Fri + Sat, before publ. hols. Cobblestone pavement 10 a.m. – 1 a.m. in the Old Town

22 Eating & Drinking

Hausbrauerei Uerige The Uerige home brewery has been Information on barrier-free access brewing excellent beer in the heart of City map page 35 40 Düsseldorf’s Old Town since 1862. It is Minimum door width throughout the still produced according to the purity building: 90 cm laws of 1516. Berger Straße 1 Toilet accessible to wheelchairs from 40213 Düsseldorf The Uerige brewery serves homemade both sides snacks and daily specials that vary ac- Side transfer space to right and left of Phone 0049 211 86 69 90 cording to the season. Their famous Fax 0049 211 13 28 86 toilet: 99 x 150 cm pea soup on Saturday is a tradition, hot [email protected] dishes via prior booking. Elevator to barrier-free toilet and www.uerige.de rooms on the 1st floor accompanied Public transport: by a staff member only: 190 x 140 cm Opening hours Heinrich-Heine-Allee (450 m) Daily 10 a.m. - midnight Cobblestone pavement in the Old Town

Frankenheim The private Frankenheim brewery Information on barrier-free access Brauereiausschank (founded in 1873) not only brews one of the most popular beers in Düsseldorf Minimum door width throughout the City map page 35 9 and the surrounding area, but also pro- building: 90 cm vides a favourite meeting point for Wheelchair access to toilet from one Wielandstraße 12 – 14 young and old with its brewery pub on side 40211 Düsseldorf Side transfer space to right of toilet: Phone 0049 211 35 14 47 Wielandstraße. The rustic pub with its Fax 0049 211 6 95 95 79 welcoming atmosphere is open seven 66 x 150 cm days a week and serves local speciali- Unmarked parking space available mail@frankenheim- directly in front of slipway to pub (con- ausschank.com ties, in summer also in the historic beer www.frankenheim- garden. tact staff, identification of vehicle with ausschank.com valid handicapped ID). Small step (8 cm) in front of entrance Opening hours Public transport: Mon – Sat 10 a.m. – 1 a.m. Wehrhahn S (400 m) door, otherwise Sun 10 a.m. – midnight without steps

Restaurant Brauerei Brauerei Zum Schiffchen in the heart Information on barrier-free access “Zum Schiffchen” of the Altstadt (Old Town) is the oldest restaurant in Düsseldorf and considered a Minimum door width: 90 cm City map page 35 53 typical original Düsseldorf restaurant. The atmosphere, furnishings and food here are Toilet accessible at ground level Hafenstraße 5 as much guarantors of originality as the Next disabled toilet (“Wall” cabin) on 40213 Düsseldorf blue-aproned “Köbesse” – the waiters – Bergerstraße/corner of Carlsplatz, Phone 0049 211 13 24 21/22 who “celebrate” their service with Rhenish opposite building no. 24 Fax 0049 211 134 596 (distance: 100 m) [email protected] humour and the typical Düsseldorf dialect www.brauerei-zum-schiffchen. – much to the delight of guests and travel 2 disabled parking spaces at corner of de groups from countries all across the Carlsplatz, building no. 6 Opening hours world. The restaurant was first mentioned 2 disabled parking spaces at 11.30 a.m. – midnight, in 1628 and is proud to have had even Marionettentheater, Bilker Straße 7 Please phone for opening Napoleon among its patrons. hours on Sundays and public Partly cobblestone pavement in holidays. Public transport: Poststraße (600 m) the Altstadt (Old Town)

www.duesseldorf-barrierefrei.de 23 DÜSSELDORF without barriers Eating & Drinking

Bastian‘s Bastians is Düsseldorf’s bakery for sen- Information on barrier-free access sual delights. Whether breakfast, lunch, City map page 35 52 afternoon tea or supper, it’s always a Entrance at ground level nice place to relax. Carlsplatz 24 Next disabled toilet (“Wall” cabin) directly opposite bakery (distance: 5 m) 40213 Düsseldorf Public transport: Phone 0049 211 863 92 64 Poststraße (600 m) 2 disabled parking spaces at corner of Carlsplatz, building no. 6 duesseldorf@bastians- 2 disabled parking spaces at baecker.de Marionettentheater, Bilker Straße 7 www.bastians-baecker.de Cobblestone pavement around Opening hours Carlsplatz Mon – Sun 8 a.m. – 7 p.m.

Lieblings In the unique ambience of the oldest Information on barrier-free access parking garage in the city, guests are City map page 35 65 spoilt with young and creative cuisine. Side entrance without steps Special focus is given to unusual vegetarian Stresemannstraße 8 Toilet accessible without steps dishes. The adjoining room houses a 40210 Düsseldorf small gallery hosting changing Next disabled toilet on Königsallee Phone 0049 211 600 11 41 exhibitions. opposite Grünstraße Fax 0049 211 600 11 40 2 disabled parking spaces in adjacent [email protected] multi-storey car park (parking charge) www.lieblingsweb.de Public transport: Oststraße (350 m) Tip: Opening hours By prior arrangement (at least 24 hrs), Mon – Sat 11 a.m. – mid- the restaurant can cater to the requests night, closed on Sundays of patrons with food intolerances and public holidays

Restaurants at shopping centres and department stores (for more information see page 50) Galeria Kaufhof Am Wehrhahn: Dinea Restaurant on 3rd floor Königsallee: Dinea Restaurant on 2nd floor Berliner: Dinea Restaurant on 2nd floor Carsch Haus Delikatessa and Confiserie in basement Düsseldorf Arcaden Different restaurants in basement, on ground floor and upper floors Kö Galerie Restaurants at main forum, upper gallery and at Kö-Markt as well as summer terraces on Kö and on Grünstraße Schadow – Arkaden Different restaurants in basement, on ground floor and upper floors Sevens Restaurants in basement Stilwerk Restaurant Schwan on ground floor

24 Permanent Partner of Kunsthalle Düsseldorf Düsseldorf of Kunsthalle Partner Permanent

25 Düsseldorf is funded by Kunsthalle

KHD_Anzeige_Düsseldorf-Barrierefrei_v03_RZ.indd 4 15.06.12 14:37 DÜSSELDORF without barriers

Guided tours for deaf A square kilometre of churches, art venues Duration approx. 120 min. and pubs in the heart of Düsseldorf – and hearing-impaired this is Düsseldorf’s legendary Altstadt Price for groups of max. 15 persons persons (Old Town). The guided tour in sign lan- Accompanying persons free guage provides an entertaining and infor- Sign language x115.00 mative mix of town history, Düsseldorf characters and anecdotes – an exciting Prior booking required! search for traces of the city’s origins. Further services and prices on request

Discover Düsseldorf without steps! Our Duration approx. 120 min. Guided tours for per- specially trained guides will show you sons in wheelchairs the city without barriers. Prices for individual travellers/groups The historic Old Town, legendary König- of max. 15 persons sallee or the spectacular MedienHafen – Accompanying persons free we organise your individual programme German x95.00 and guide you through the metropolis other languages x110.00 on the Rhine. Prior booking required! Further services and prices on request

Specially trained guides accompany Duration approx. 120 min. Guided tours for blind visually impaired and blind persons and visually impaired through Düsseldorf’s Old Town and ex- Price of groups of max. 10 persons persons plain the tourist attractions and special Accompanying persons free aspects of the metropolis on the Rhine. German x115.00 Explore the symbols of the monument other languages x135.00 to town history by touch or sample the famous Düsseldorf mustard. And if you (Consumption to be paid extra on site) stroke the figure of “Tailor Wibbel” in the lane bearing his name, you will have a Prior booking required! wish granted. Further services and prices on request

26 City Tours

Boat tour

A boat tour on the Rhine is a special Due to changing water levels of the Please contact Köln-Düsseldorfer experience in Düsseldorf. Enjoy the Rhine, access for persons with limit Rheinschiffahrt AG (KD agency Düs- view of the MedienHafen, the Alt- ed mobility may require the assist seldorf) prior to your trip on phone stadt (Old Town) and the state parli- ance of accompanying persons or 0049 211 3 23 92 63 ament as well as the magnificent art the staff at the KD landing stage on [email protected] nouveau facades of Oberkassel from Burgplatz/Old Town. www.koeln-duesseldorfer.com aboard an excursion boat. They will also inform you about barrier-free facilities on the boats. City map page 35

Please book guided tours in writing: Düsseldorf Marketing & Tourismus GmbH Postfach 10 21 63, 40012 Düsseldorf, Germany Phone 0049 211 17 20 28 54, fax 0049 211 1 72 02 32 22, [email protected]

www.duesseldorf-barrierefrei.de 27 DÜSSELDORF without barriers

36 Schneider-Wibbel-Gasse Daily chimes: Tailor More than just a sight Wibbel appears and sews at 11 a.m., Düsseldorf captivates the hearts of people with its hospitality and a joie 1 p.m., 3 p.m., 6 p.m. and 9 p.m. de vivre that is typical of the Rhineland. The Altstadt (Old Town) with its more than 260 pubs and restaurants, and the MedienHafen prove that both historic and modern nightlife districts hold equal attraction. Stylish bars in the MedienHafen along with a good mix of listed industrial relics and exciting buildings conceived by international star architects lend a very particular atmosphere to this place. The metropolis on the Rhine also has a lot to offer as a shopping destination. Major international designers present themselves on Königsallee, one of Europe’s most luxurious shopping boulevards. Fans of art treasures and antiquities will enjoy browsing through Düsseldorf’s Carlstadt. The picturesque centre of Kaiserswerth is equally worth a visit. Benrath in the south of Düsseldorf, with its grand palace of the late baroque period, is historically significant and should not be missed.

28 Tourist attractions

The famous Old Town, half a square Information on barrier-free access Altstadt (Old Town) metre in size, has more to offer than any other part of Düsseldorf. Apart from Public disabled toilets on Burgplatz City map page 35 the home-breweries where you can Parking spaces on Burgplatz and at taste the original Düsseldorf Altbier, nu- the end of Mühlenstraße merous lively corners and quite a few tranquil ones are waiting to be explored. Different breweries with disabled ac- Most of Düsseldorf’s cultural institutes cess and toilets and art houses are in the Altstadt The cobblestone pavement is currently (Old Town), as well as the Rat- being replaced by barrier-free pave- haus (city hall) with the 29 ment. Sporadic obstruction because of Jan Wellem equestrian construction sites is possible. statue. Public transport: Heinrich-Heine-Allee (100 m)

Rhine embankment It is considered one of the most beauti- Information on barrier-free access promenade ful: Düsseldorf’s Rhine embankment promenade, lined by cafes and bars. It Access via 3 ramps to Untere Rhein- 72 City map page 35 symbolises the Rhineland’s joie de vivre werft (lower embankment) and connects the Altstadt (Old Town), (Burgplatz 7% with cobblestones, rich in tradition, with the modern water level gage 4.5%, KIT 6%) MedienHafen. Public disabled toilets on Many attractions such as the 20 Mannesmannufer at museum KIT and castle tower, at Reuterkaserne before Oberkassel the clock marking the 67 bridge (grass verge at entrance to water level Rhine embankment tunnel) 72 and the museum KIT are on the Rhine embankment Disabled parking Public transport: promenade. Landtag/Kniebrücke (200 m) spaces at Apolloplatz

What would Düsseldorf be without it? Information on barrier-free access Königsallee Düsseldorf’s Königsallee is more than a shopping street – it is its flagship, a real Disabled toilets (“Wall” cabin) on Kö- 57 City map page 35 gem and an international trademark. nigsallee/corner of Grünstraße Düsseldorfers call it lovingly “the Kö”. It has contributed to Düsseldorf being Disabled parking spaces on Kö considered one of the most elegant shopping destinations worldwide. Different shopping centres with diverse Particularly worth seeing: restaurants, disabled access and toilets 39 The Triton Fountain at the northern end and the (see “Shopping” from page 50 onwards) 68 Bergischer Löwe (Lion of Berg) Public transport: and the “ball thrower” at the Steinstraße/Königsallee (150 m) southern end of the Kö

www.duesseldorf-barrierefrei.de 29 DÜSSELDORF without barriers

MedienHafen with In the course of the transformation of Information on barrier-free access Gehry buildings the old industrial Rhine harbour, inter nationally renowned architects such as Disabled toilet on Moselstraße close 76 City map page 35 Frank Gehry left their creative marks. to Landtag (state parliament) Protected storage halls stand cheek by jowl with modern architecture and the Disabled parking at Apolloplatz and at Rhine tower. The unique harbour atmos- the UCI cinema phere is noticeable everywhere and can best be enjoyed at one of the many outdoor patios. Trendy international restaur ants characterise the MedienHafen, and at night it is a popular meeting place. Public transport: Stadttor (500 m)

Ruins of Imperial Kaiserswerth with its picturesque historic Information on barrier-free access Palace in Kaiserswerth town centre around Clemensplatz is a popular excursion destination, even for No public disabled toilets Surrounding A area map page 34 Düsseldorfers, in any season. On the banks of the Rhine rise the 2 car parks at Kaiserswerther Markt ruins of the legendary emperor Friedrich Barbarossa’s palace. Much cobblestones, access to imperial palace not possible with wheelchair

Public transport: Klemensplatz (100 m to village centre, 700 m to ruins)

Rhine Tower at Stromstraße 20, 40221 Düsseldorf 2 disabled parking spaces at the level of the parking ticket machine (above) MedienHafen Phone 0049 211 8 63 20 00 as well as other non-marked spaces at 74 Fax 0049 211 86 32 00 10 City map page 35 the foot of the tower (access) [email protected] Access to elevator for wheelchair users www.guennewig.de at the foot of the tower (bell, steep ramp 8%). Information on barrier-free access Elevator: 190 x 117, door width: 109 cm Minimum door width: 92 cm with service staff and audio response Toilet accessible to wheelchairs from Restaurant TOP 180: one side, located on panorama level, to Restaurant area accessible without the left of elevator exit Public transport: Bar area accessible via Side transfer space to left of toilet: 2 steps only Landtag/Kniebrücke (450 m) 100 x 150 cm

30 Tourist attractions

North Rhine-West- Platz des Landtags 1 Information on barrier-free access phalian Parliament 40221 Düsseldorf Level access 72 City map page 35 Phone 0049 211 8 84-0 Disabled toilets available Fax 0049 211 8 84-22 58 Disabled parking available [email protected] Elevators available www.landtag.nrw.de Induction loop at visitors’ gallery The new parliament building near the MedienHafen was finished in 1988. Six Sound system for certain events semi-circular buildings are grouped Assistance at reception or by visitors’ around the plenary hall, which comple- service Public transport: ment its circular shape. The design com- Landtag/Kniebrücke (300 m) municates transparency and openness.

The Carlstadt district, most of whose Information on barrier-free access Carlstadt buildings originate from the 18th and 19th centuries, is one of Düsseldorf’s Disabled toilet (“Wall” cabin) at corner City map page 35 most picturesque districts with a of Bergerstraße/Carlsplatz baroque appearance. Nowhere in 2 disabled parking spaces at Carlsplatz, Düsseldorf are there more restored old building number 6 buildings. Because of its antique shops, galleries and art shops, Carlstadt is a 2 disabled parking spaces in front of favoured address with lovers of art. Marionettentheater, Bilker Straße 7 54 On Carlsplatz, the heart of Restaurants accessible but have very Carlstadt and Düsseldorf’s best uneven cobblestone pavement weekly market, national and international Public transport: Poststraße specialities are on sale. (100 m to Carlstadt 600 m to Carlsplatz )

Tourist attractions that you can also visit with a wheelchair (city map page 35): 15 15 Dreischeibenhaus office building 31 Birth place of Heinrich Heine 70 Heinrich Heine monument 7 Ratinger Tor town gate 27 Town model 77 Stadttor 44 Wilhelm Marx house 12 Jröner Jong 21 Cartwheeler fountain 18 Monument to town history

www.duesseldorf-barrierefrei.de 31 DÜSSELDORF without barriers

Churches in Düsseldorf are places of culture and cult: religious rooms on the one hand, likely to experiment with new forms of church services occasionally and testimonies to history of art on the other hand. They cover a considerable period of time, from Romanticism to the 21st century. Discover the fascinating aspects of Düsseldorf’s Altstadt (Old Town) churches on a guided walk.

Information and booking Düsseldorf Marketing & Tourismus GmbH Postfach 10 21 63, 40012 Düsseldorf Phone 0049 211 17 20 28 54, fax 0049 211 1 72 02 32 22 [email protected]

Basilica St. Lambert Parish office Information on barrier-free access (Catholic) Stiftsplatz 7, 40213 Düsseldorf Church accessible with wheelchair 13 City map page 35 Phone 0049 211 13 23 26 Fax 0049 211 3 23 77 68 Entrance without steps

www.lambertuskirche.de Next disabled parking spaces on Burgplatz Opening hours parish office Mon – Fri 10 a.m. – 12.30 p.m. Mon + Fri 3 p.m. – 5 p.m.

Public transport: Heinrich-Heine-Allee (600 m)

Andreaskirche Monastery gate Information on barrier-free access (Catholic) Andreasstraße 27, 40213 Düsseldorf Access with wheelchair via mobile 23 City map page 35 Phone 0049 211 13 63 40 ramp Fax 0049 211 1 36 34 30 By prior appointment

www.dominikaner-duesseldorf.de Next disabled parking at car park on Grabbeplatz Opening hours monastery gate Headroom: 180 cm Mon – Sat 9 a.m. – noon 3 p.m. – 6 p.m. Disabled toilet in front of car park entrance/exit (Neubrückstraße) Public transport: Heinrich-Heine-Allee (250 m)

32 Tourist attractions/ Churches in the Altstadt (Old Town)

Johanneskirche Café in lobby Information on barrier-free access (Protestant) Tue – Sat 10 a.m. – 6 p.m. The lobby of the Johanneskirche features Entry via ramp (slope 6%), bell 45 City map page 35 a big, well-lit café in front of the sanctu ary Disabled toilet at the café Side transfer space to the left of toilet: Contact 120 x 120 cm Church café Door width: 92 cm Communication & culture Phone 0049 211 13 58 11 The church has an induction loop. Once a year, usually on the first weekend in October, they have a 3-day event by and with blind and visually impaired per- Public transport: sons. Steinstraße/Königsallee (200 m) More information see programme of Johanneskirche or call Phone 0049 211 1 71 11 10 or 0049 211 58 98 98 Martin-Luther-Platz 39 40212 Düsseldorf Phone 0049 211 60 17 08 15 www.johanneskirche.org

Maxkirche The church is situated at Schulstraße. Information on barrier-free access (Catholic) 55 Office Step (10 cm) in front of entrance City map page 35 Citadellstraße 2a 40213 Düsseldorf Disabled toilet at Maxhaus next door Level access to café in inner courtyard Phone 0049 211 13 16 60 Next disabled parking on Carlsplatz www.maxkirche.de Opening hours: Thu 8.00 a.m. – 11.00 a.m.

Public transport: Poststraße (600 m)

Please contact the following churches directly with regard to barrier-free access (location on city map page 35):

42 Bergerkirche Phone 0049 211 7 35 32 97 Fax 0049 211 7 35 32 00 10 Kreuzherrenkirche Phone 0049 211 13 23 26 Fax 0049 211 3 23 77 68 28 Neanderkirche Phone 0049 211 5 66 29 60 Fax 0049 211 5 66 29 59

www.duesseldorf-barrierefrei.de 33 More explanations on the pictograms in the map are given in the individual sections:

Eating & drinking from page 22 Tourist attractions from page 28 Churches from page 32 Museums from page 36 Theatres & stages from page 44 Shopping from page 50 Leisure from page 56 Events/locations from page 59 A Kaiserswerth Duisburg Oberhausen

A44 A52 Tourist Information Office Shopping areas A3 and streets B City tours C

Altstadt (Old Town) B9 Excursion boats D E B7 Carlstadt A52 Altstadt Mönchen- Max. distance 500 m City Stadt- gladbach Centre Friedrichstraße mitte B8

Tactile city map Am Seestern,Krefeld Meerbusch, U75 Neuss,U77 U70/U76 U74 Carlstadt F Immermannstraße/ Hafen Pedestrian areas Japanese Quarter H G Underground trains Königsallee B1 B8 I A46 Wuppertal Central station Schadowstraße/ A59 Am Wehrhahn J Benrath Airport A57 See page 15 Köln Messe Düsseldorf, Trade Fair Police Public and barrier-free toilets

Toilets without barriers are available all over town and are at your disposal 24 hours a day. They can be used free of charge with the Euro key. As a wheelchair user you can choose the side from which you want to access the toilet. For more detailed information and location (GPS data) of “Wall” toilet cabins in the city see www.duesseldorf-barrierefrei.de

Tip A “Euro key” for a disabled WC can be borrowed against a deposit from the Tourist Information Offices (see page 13).

34 U78 ESPRIT arena/Messe Nord, U79 Kaiserswerth/Duisburg , U79 Oberbilk / Universität Holthausen , U79 Benrath , U75 Eller U77 U74

For information on disabled parking see pages 10 and 11.

7911 35 DÜSSELDORF without barriers

1 2 4 At Kulturzentrum Ehrenhof City of arts Düsseldorf is said to be a metropolis of art with a long tradition and a lively and modern cultural life moulded by the Kunstakademie (Art Academy). This reputation is based on the city’s rich and varied museum scene. Its 26 museums offer anything from paintings dating Tip back to the Baroque period to classic Modernism through to innovative The annual tour of the acad contemporary art. emy of art at the end of the On the following pages, we will introduce the museums that stand out winter term (usually 5 for their accessibility. at the beginning of February) is a special Further information on Düsseldorf’s many museums can be found in our experience. CultureGuide brochure. This is available at all Tourist Information Offices or can be ordered or downloaded on our website at www.visitduesseldorf.de.

36 Culture/Museums

Information on barrier-free access Filmmuseum Toilet accessible from one side 49 City map page 35 Side transfer space to right of toilet: 80 x 120 cm Schulstraße 4 Minimum door widths: 100 cm 40213 Düsseldorf Next public disabled parking space Phone 0049 211 8 99 22 32 on Carlsplatz and on Burgplatz Fax 0049 211 8 99 37 68 A kaleidoscope of film history, myths and magic, fun and suspense, illusions – Level access [email protected] the film museum is a school of vision. www.duesseldorf.de/ As a dream factory, the museum in the Elevator: 125 x 250 cm filmmuseum/ Altstadt (Old Town) conveys knowledge Door width: 125 cm and insight. Opening hours Guide dog permitted Tue – Sun 11 a.m. – 5 p.m. Wed 11 a.m. – 9 p.m. The in-house cinema Black Box has one wheelchair space. Public transport: Heinrich-Heine-Allee (650 m)

Information on barrier-free access Hetjens-Museum Toilet accessible from one side 50 City map page 35 Side transfer space to right of toilet: 80 x 130 cm Schulstraße 4 Minimum door widths: 90 cm 40213 Düsseldorf Next public disabled parking on Carls- Phone 0049 211 8 99 42 10 platz and on Bilker Straße in front of Fax 0049 211 8 92 91 66 German Museum of Ceramics Marionettentheater hetjensmuseum@duessel- 8,000 years of ceramics history – from Level access via rear entrance dorf.de the beginnings to the present with www.duesseldorf.de/hetjens works from all eras and cultures Elevator in the building Elevator: 125 x 210 cm Opening hours Door width: 125 cm Tue 11 a.m. – 5 p.m. Wed 11 a.m. – 9 p.m. Guide dog permitted Tue – Sun 11 a.m. – 5 p.m.

Public transport: Heinrich-Heine-Allee (650 m)

www.duesseldorf-barrierefrei.de 37 DÜSSELDORF without barriers

Kunstsammlung Information on barrier-free access Nordrhein-Westfalen K20 Grabbeplatz Next disabled parking at Grabbeplatz underground car park City map page 35 14 Access without steps via ramp (6%) to entrance Grabbeplatz 5 Access via rotating door only 40213 Düsseldorf Disabled toilet available Phone 0049 211 83 81204 Priceless collections have secured the Fax 0049 211 83 81 201/202 K20 a top place among international Restaurant/café on 2nd floor museums. Its focus is on paintings from accessible via elevator [email protected] West European and American modernity. www.kunstsammlung.de The collections comprise works from Opening hours such artists as Paul Klee, Pablo Picasso, Tue – Fri 10 a.m. – 6 p.m. Piet Mondrian, Max Ernst and Sat + Sun 11 a.m. – 6 p.m. Joseph Beuys. 1st Wed of every month 10 a.m. – 10 p.m. from 6 p.m. KPMG art night Public transport: Heinrich-Heine-Allee (300 m)

Kunstsammlung Side transfer space to right of toilet: Nordrhein-Westfalen 96 x 150 cm K21 Ständehaus Door width: 93 cm 4 disabled parking spaces on site, en City map page 35 75 trance via Wasserstraße or Elisabeth- straße, bollards can be lowered, re- Ständehausstraße 1 quest from car via information pillar in 40217 Düsseldorf front of bollards Phone 0049 211 8 38 12 04 International art from 1980 onwards Wheelchairs on loan available, width of Fax 0049 211 8 8 38 12 09 seat 45 cm [email protected] Information on barrier-free access Round elevator (diameter): 200 cm www.kunstsammlung.de Level access Door width: 90 cm Electronic button for doors in front of Opening hours entrance Exhibition room 2018 (2nd floor) 10 cm high curb in room Tue – Fri 10 a.m. – 6 p.m. Disabled toilet on ground floor access Sat + Sun 11 a.m. – 6 p.m. ible from one side Museum café and shop inside access 1st Wed every month Side transfer space to left of toilet: ible without steps 10 a.m. – 10 p.m. 100 x 150 cm, door width: 93 cm from 6 p.m. KPMG art night Disabled toilet on 2nd floor accessible Public transport: from one side Graf-Adolf-Platz (400 m)

38 Culture/Museums

Information on barrier-free access KIT Kunst im Tunnel No disabled parking 67 City map page 35 Next disabled parking in front of Roncalli’s Apollo Varieté Mannesmannufer 1 B Access via Hubertusstraße and 40213 Düsseldorf Neusserstraße, then turn right into Caritasplatz Phone 0049 211 8 92 07 69 Fax 0049 211 8 92 95 76 Located in a space between the tunnel Level access through café sections under the Rhine embankment, Door width: 90 cm [email protected] the KIT is a spectacular, trendy meeting www.kunst-im-tunnel.de place for lovers of contemporary art. Elevator: 110 x 220 cm KIT puts on four changing exhibitions a Door width: 90 cm Opening hours year and gives young academy students Tue – Sun + publ. hols. the chance to present their works to a Disabled toilet as per DIN, wheelchair- 11 a.m. – 6 p.m. large audience. accessible from left and right

Public transport: Guide dog permitted Landtag/Kniebrücke (150 m)

Information on barrier-free access Kunsthalle Düsseldorf Disabled parking opposite under- 19 City map page 35 ground car park at Grabbeplatz 5 as well as in underground car park on Grabbeplatz 4 park deck 1, entrance via Neubrück- 40213 Düsseldorf straße, headroom 180 cm Phone 0049 211 8 99 62 40 Bell at lower end of steps in front of Fax 0049 211 8 92 91 68 A concrete cube built in the Sixties – this the building on left side. A member of the museum staff will assist you. mail@kunsthalle- alone sets Kunsthalle Düsseldorf apart duesseldorf.de from all the city’s other museums. It is a On rear side goods elevator with www.kunsthalle-duesseldorf.de venue for changing exhibitions of con- mobile ramp, with assistance only temporary art without its own Opening hours collection. Düsseldorf’s positions and Disabled toilet 2nd floor, accessible via Tue – Sun, holidays new talents are as much present here as ramp only (~10% incline) accessible 11 a.m. – 6 p.m. are international trends and big names. from one side Side transfer space to right of toilet: Public transport: 100 x 130 cm Heinrich-Heine-Allee (300 m) Door width: 90 cm

www.duesseldorf-barrierefrei.de 39 DÜSSELDORF without barriers

Kunstverein Information on barrier-free access für die Rheinlande und Westfalen Disabled parking opposite underground car park at Grabbeplatz 5 as City map page 35 19 well as in underground car park on park deck 1, entrance via Neubrück- Grabbeplatz 4 straße, headroom 180 cm 40213 Düsseldorf Bell at lower end of steps in front of Phone 0049 211 210 74 20 The Kunstverein (art association), foun- the building on left side. A member of Fax 0049 211 210 74 229 ded in 1829, is one of Germany’s oldest. the museum staff will assist you. mail@kunstverein- It is not only committed to presenting On rear side goods elevator with mo duesseldorf.de contemporary art, but also to discussing bile ramp, with assistance only www.kunstverein-duesseldorf.de and communicating it. Disabled toilet 2nd floor, accessible via Opening hours ramp only (~10% incline) accessible Tue – Sun from one side 11.00 a.m. – 6 p.m. Side transfer space to right of toilet: every last Thu of the month 100 x 130 cm until 8 p.m. Door width: 90 cm Public transport: Heinrich-Heine-Allee (300 m)

40 Culture/Museums

Wheelchair-accessible from one side Museum Kunstpalast Electronic sensing device inside/outside City map page 35 1 Side transfer space to left of toilet: 100 x 130 cm, door width: 81 cm Ehrenhof 4 – 5 2 wheelchairs available on loan, seat 40479 Düsseldorf width 44 cm Phone 0049 211 8 99 02 00 Guide dogs permitted Fax 0049 211 8 92 93 07 The collection of Museum Kunstpalast, Museum and shop accessible by located at the Ehrenhof complex, wheelchair www.smkp.de ranges from old masters to works of Eastern entrance the Düsseldorf School of Painting and Signposted side entrance Opening hours classical modernity. Highlights are the Level access, door width: 80 cm , Bell Tue, Wed, Fri, Sat, Sun internationally renowned graphics collec 11.00 a.m. – 6 p.m. tion and the glass museum Hentrich. Elevator: 110 x 140 cm Thu 11 a.m. – 9 p.m. Door width: 90 cm Information on barrier-free access Disabled toilet on ground floor Public Transport: Disabled parking accessible via Brüder- Accessible from one side Tonhalle/Ehrenhof (500 m) straße (via Rheinuferstraße) Side transfer space to right of toilet: Bell at barrier 80 x 140 cm, door width: 85 cm 2 disabled parking spaces inside complex Guide dog permitted Western entrance Museum café accessible by wheelchair Signposted side entrance with level ac- 2 wheelchairs available on loan cess, door width: 90 cm, bell There is a platform lift leading to Elevator door width: 108 cm exhibition room on mezzanine. Elevator: 210 x 140 cm Disabled toilet on ground floor

Please contact the following museums directly with regard to individual access without barriers (location on city map p. 35).

26 Akademie Galerie – Die neue Sammlung Phone 0049 211 1 39 62 23 Fax 0049 211 1 39 62 25 6 Goethe Museum/Schloss Jägerhof Phone 0049 211 8 99 62 62

35 Haus des Karnevals Phone 0049 211 33 01 01 Fax 0049 211 3116 54 11 56 F. G. Conzen – Altes Haus Phone 0049 211 86 68 10 Fax 0049 211 8 66 81 29

63 Heinrich-Heine-Institut Phone 0049 211 8 99 29 02 Fax 0049 211 8 92 90 44 20 Schifffahrt-Museum im Schlossturm Phone 0049 211 8 99 41 95 Fax 0049 211 8 99 40 19 8 Theatermuseum/Dumont-Lindemann-Archiv Phone 0049 211 8 99 61 30 Fax 0049 211 8 92 90 45

51 Düsseldorfer Senfladen und Museum Phone 0049 211 4 15 90 Fax 0049 211 4 15 92 85 78 Kai 10/Raum für Kunst Phone 0049 211 99 43 41 30 Fax 0049 211 99 43 41 31

E Julia Stoschek Collection Phone 0049 211 5 85 88 40 Fax 0049 211 58 58 84 19

www.duesseldorf-barrierefrei.de 41 DÜSSELDORF without barriers

NRW-Forum Information on barrier-free access Düsseldorf No official disabled parking, by prior 2 City map page 35 arrangement parking possible at staff car park, access via corner of Oeder Ehrenhof 2 allee/Rheinallee 40479 Düsseldorf Signposted side entrance (brownish- red door) with level access at this car Phone 0049 211 8 92 66 90 park, door width: 120 cm, bell Fax 0049 211 8 92 66 82 The NRW-Forum stages changing exhib Elevator: 150 x 220 cm itions on such topics as media, fashion, Door width: 120 cm [email protected] communication, architecture, research www.nrw-forum.de and mobility. The “Caffè” in the Forum Disabled toilet on ground floor access and the summer terrace are popular ible from one side Opening hours meeting places, inviting visitors to samp- Side transfer space to left of toilet: Tue – Thu 11 a.m. – 8 p.m. le modern Italian cuisine. 90 x 150 cm, door width: 90 cm Fri 11 a.m. – midnight Sat + Sun 11 a.m. – 8 p.m. Guide dog permitted Museum café and shop with level Public transport: access inside Tonhalle/Ehrenhof (350 m)

Information on barrier-free access Stadtmuseum 4 disabled parking spaces in front of 61 City map page 35 main entrance, accessible via Citadell- straße (narrow access) Berger Allee 2 40213 Düsseldorf Level access Disabled toilet on ground floor access Phone 0049 211 8 99 61 70 ible from one side Fax 0049 211 8 99 40 19 Stadtmuseum is the oldest museum in Side transfer space to right of toilet: Düsseldorf. Stretching over two levels, it 74 x 150 cm, door width: 85 cm stadtmuseum@ documents the development of Düssel- duesseldorf.de Guide dog permitted dorf and its surroundings from prehistory all the way to the present. This museum Special guided tours www.duesseldorf.de/ is a platform for European collections, Blind/visually impaired persons last stadtmuseum exhibitions and events on the subjects Saturday of month at 4.30 p.m. of city, archaeology, history, art, fashion, Opening hours Hearing-impaired people on last architecture, photography and film. Tue – Sun 11 a.m. – 6 p.m. Sunday of month at 4.30 p.m. (in sign language) Public transport: Poststraße (500 m)

42 Culture/Museums

Schloss Benrath Museum of European Garden History Surrounding area map J page 34 Unique museum of garden history Benrather Information on barrier-free access Schloßallee 100 – 106 Please announce visits with wheelchair 40597 Düsseldorf at the museum shop. Entrance at rear side of building, inner Phone 0049 211 8 99 38 32 Due to the historic structure of the pal courtyard partly cobblestones Fax 0049 211 8 92 94 68 ace, the individual buildings are only Steps accessible via mobile ramps (as- partially accessible to disabled persons. sistance required) [email protected] Please note the following comments. www.schloss-benrath.de Elevator 1st floor: 110 x 140 cm Door width: 90 cm Opening hours Corps de Logis Interim doors in the building at present Tue – Sun 11 a.m. – 5 p.m. Late-Baroque pleasure palace and gar- only 78 cm wide dens as a uniquely preserved total work Public transport: of art (1755–1770) Some steps without ramps inside the No barrier-free stop nearby building

Information on barrier-free access Disabled toilet wheelchair-accessible 3 disabled parking spaces: from one side North-western gate: 1 Side transfer space to left of toilet: Orangery car park: 2 100 x 150 cm Door width: 90 cm Guided visits only

Entrance one step of 20 cm height Door width: 80 cm Museum of Natural History 2 interim doors in building: 76 cm Natural history of the Lower Rhine bay Wheelchair available on loan, seat width and the Lower Berg landscape 45 cm (visit with electric wheelchair not possible) Information on barrier-free access 2 steps in front of entrance 1st floor accessible via stairs only

Steep driveway to entrance Palace café Cobblestones Information on barrier-free access Electronic sliding doors Door width inside: 105 cm Level access

www.duesseldorf-barrierefrei.de 43 DÜSSELDORF without barriers

4 Tonhalle On the city’s stages Seventeen theatres entertain their audiences. The colourful mixture – boulevard, variety show, cabaret or the classics – shows the diversity of Düsseldorf’s theatre landscape. The performances of the Deutsche Oper am Rhein (German Opera on the Rhine) and the concerts at Ton- halle Düsseldorf, for instance, are top-class. The musical spectrum is completed by musicals at the Capitol Theater and rock and pop concerts at the city’s big halls. The following is a selection of stages and their individual barrier-free facilities.

The following theatres only offer a small amount of wheelchair spaces. Please book in advance. (Location see map page 35):

34 Theater an der Kö Phone 0049 211 32 23 33 Fax 0049 211 32 22 55

59 Komödie Phone 0049 211 30 20 10 30 Fax 0049 211 39 68 63

62 Düsseldorfer Marionetten-Theater Phone 0049 211 32 84 32 Fax 0049 211 13 36 80 44 Culture/Theatres & stages

Information on barrier-free access Capitol Theater 2 wheelchair spaces available City map page 35 46 Disabled toilet available Erkrather Straße 30 40233 Düsseldorf Access via ramp to building and toilets Phone 0049 211 7 34 40 Fax 0049 211 7 34 41 55 2 disabled parking spaces in front The musical theatre with style and charm of building [email protected] right in the heart of Düsseldorf offers a www.capitol-theater.de choice programme of musicals, shows, Public transport: comedy and dance to guarantee top- Worringer Platz (350 m) class and exceptional entertainment.

Deutsche Oper Information on barrier-free access am Rhein 4 wheelchair spaces in the area of 25 City map page 35 stalls D (1st floor) accessible via elevator Heinrich-Heine-Allee 16 a 40213 Düsseldorf Disabled toilet at the lobby/ground floor Phone 0049 211 8 92 52 11 Fax 0049 211 8 92 53 65 Disabled parking temporarily not available Tickets: The Deutsche Oper am Rhein is known for [email protected] its wide and multifaceted repertoire, an ex- Inductive hearing support at pit and www.operamrhein.de cellent ensemble and the Ballet on the Rhi- 2nd floor, seats on request ne, directed by Martin Schläpfer. Public transport: Heinrich-Heine-Allee (100 m)

Forum Freies Theater, Information on barrier-free access Juta 6 wheelchair spaces available City map page 35 43 Disabled toilet available, level access Elevator to auditoriums Kasernenstraße 6 40213 Düsseldorf Restaurant area accessible without steps Phone 0049 211 8 76 78 70 14 disabled parking spaces at Fax 0049 211 87 67 87 27 underground car park, entrance Breite The FFT is one of the leading centres Straße 1, headroom: 190 cm [email protected] for performing arts and theatre produc- 7 spaces on level 1 and www.fft-duesseldorf.de tions in the German-speaking region – it 7 spaces on level 2 stands for a programme at the interface

Public transport: of theatre, performance, dance, fine arts Heinrich-Heine-Allee (250 m) and music.

www.duesseldorf-barrierefrei.de 45 DÜSSELDORF without barriers

Düsseldorfer Kleines Haus (small playhouse) Schauspielhaus Information on barrier-free access City map page 35 16 2 wheelchair places available Gustaf-Gründgens-Platz 1 40211 Düsseldorf Disabled toilet not available Through the lobby (ramp) to elevators Phone 0049 211 36 99 11 to auditoriums Fax 0049 211 36 27 22 The Düsseldorfer Schauspielhaus is 8 disabled parking spaces at under- info@duesseldorfer- one of the largest and most prominent ground car park, access via August- schauspielhaus.de theatres in the German-speaking region. Thyssen-Straße Architecturally remarkable, it is also one Headroom: 190 cm www.duesseldorfer- of the most striking buildings in Düssel- schauspielhaus.de dorf. The programme includes classical and contemporary pieces, international Public transport: projects and works with roots in the city. “Central” 60 Jacobistraße (400 m) partly barrier-free At the old parcel post office next to the Großes Haus (large playhouse) central station, Worringer Straße 140, 40210 Düsseldorf Information on barrier-free access Public transport: 8 wheelchair places in rows 9 and 10 Worringer Platz (100 m) (reservation required) Information on barrier-free access Disabled toilet available Wheelchair places on request Disabled toilet available All rooms accessible by wheelchair All rooms accessible by wheelchair

Junges Information on barrier-free access Schauspielhaus Wheelchair spaces available in front of C City map page 15 large stage Münsterstraße 446 Prior booking for events at the studio re- 40470 Düsseldorf quested Phone 0049 211 8 52 37 11 Disabled toilet available Fax 0049 211 36 27 22 Level access to large stage karten-junges@duesseldor- The theatre for children and young fer-schauspielhaus.de people is affiliated with Düsseldorf’s Restaurant accessible without steps playhouse. It also shows contemporary www.junges-schauspielhaus.de Disabled parking in front of building theatre for all generations. Public transport: (prior booking required) Rotdornstraße (800 m)

46 Culture/Theatres & stages

Information on barrier-free access Kom(m)ödchen Wheelchair spaces available City map page 35 24 Level access Elevator to auditorium Kay-und-Lore-Lorentz-Platz 40213 Düsseldorf No disabled toilet on the premises, next disabled toilet in front of under- Phone 0049 211 32 94 43 ground car park entrance/exit (Neu- brückstr.) Founded in 1947 by Kay and Lore Lorentz, www.kommoedchen.de it was Germany’s first political cabaret. 8 disabled parking spaces at under- Their son Kay successfully carries on his ground car park Neubrückstraße Public transport: parents’ theatre and its important in- Headroom: 180 cm Heinrich-Heine-Allee (200 m) house ensemble.

Roncalli’s Information on barrier-free access Apollo Varieté 2 tables with wheelchair spaces City map page 35 69 Disabled toilet, level access Apollo-Platz 1 Elevator to auditorium 40213 Düsseldorf Dimensions: 110 x 140 cm Phone 0049 211 8 28 90 90 Door width: 90 cm Fax 0049 211 82 89 05 88 2 disabled parking spaces in front of The variety theatre, in a romantic loca- the building (access via Hubertus [email protected] tion by the river Rhine, presents every straße and Neusser Straße, then turn www.apollo-variete.de evening artistes, acrobats and clowns right into Apollo-Platz) Public transport: from all over the world. Landtag/Kniebrücke (100 m)

Information on barrier-free access Savoy Theater Wheelchair spaces at the stalls 73 City map page 35 (upon prior telephone request)

Graf-Adolf Straße 47 No elevator to avoid stairs (15 steps, 40210 Düsseldorf hand rail on the left and right), the Phone 0049 211 8 30 89 00 staff will carry wheelchair users into Fax 0049 211 8 30 89 02 the auditorium on request Theatre, concerts, musicals. [email protected] The former cinema has become a No disabled toilet www.savoy-theater.de venue that is famous beyond the city No disabled parking Public transport: borders. Graf-Adolf-Platz (200 m)

www.duesseldorf-barrierefrei.de 47 DÜSSELDORF Culture/Theatres & stages without barriers

Information on barrier-free access Tanzhaus NRW Level access City map page 35 47 Disabled toilet Erkratherstraße 30 40233 Düsseldorf Restaurant accessible without steps Phone 0049 211 17 27 00 Fax 0049 211 1 72 70 17 3 disabled parking spaces in front Tanzhaus NRW is a centre for contem- of building [email protected] porary dance and, at the same time, a Tram rails in cobblestone pavement www.tanzhaus-nrw.de venue for performances, productions on forecourt Public transport: and training. Worringer Platz (350 m)

Information on barrier-free access Tonhalle Düsseldorf 6 wheelchair spaces available City map page 35 4 Disabled toilet on ground floor near staircase G with sensor outside and electronic door, level access Ehrenhof 1 (Access via Oederallee) 2 elevators to the great hall 40479 Düsseldorf Elevator to underground train station Box office: outside of building Phone 0049 211 8 99 61 23 More than 300 concerts a year make the Restaurant accessible without steps Fax 0049 211 8 92 93 06 Tonhalle a grand forum of culture and a 10 disabled parking spaces directly at [email protected] meeting place. main entrance in front of building www.tonhalle.de Public transport: Tonhalle/Ehrenhof (200 m)

zakk, Zentrum für Aktion, Information on barrier-free access Kultur und Kommunikation Disabled toilet on ground floor City map page 15 G Platform lift at the main entrance Fichtenstraße 40 From the building a ramp leads to the 40223 Düsseldorf beer garden All rooms are accessible by wheelchair Phone 0049 211 9 73 00 10 Fax 0049 211 9 73 00 99 The gallery can be reached via elevator zakk is the right address for those who (for concerts) [email protected] prefer to experience culture beyond the Signposted disabled parking in front www.zakk.de mainstream. Innovative, surprising, of the building Public transport: confusing, but always enriching! Kettwiger Straße (600 m)

48 Roncalli’s a P ollo Va R i ETÉ

»Eines der schönsten Varietés Europas«

»One of the most beautiful variety theatres in Europe!«

Das einzigartige Show &Dine Erlebnis in Düsseldorf

infos & t ickets: 0211/828 90 90 49 www.apollo-variete.com Roncalli’s a pollo VaR ieté . a pollo-p latz 1 . 40213 DüsselD o R f DÜSSELDORF without barriers

57 On Königsallee Düsseldorf – the international shopping metropolis Düsseldorf is regarded as one of the hotspots of international fashion. This is where it is decided for the coming seasons what will be displayed in the store window. Major international design houses such as Armani, Bulgari, Gucci, Jil Sander, Prada, Versace or Philipp Plein present their collections on Königsallee, the grand boulevard with international prestige. It’s here that exclusive boutiques rub shoulders with major fashion houses, Tip and where shopping malls with elegant street cafés can be found. Use the escort and delivery service of the To the north-west of the Kö, Schadowstraße also has many attractive shop- individual shops. ping opportunities to offer. The Altstadt (Old Town) meanwhile excels with a mix of flagship stores of well-known labels alongside small boutiques offering trendy items as well as curiosities. A particularly idyllic flair may be enjoyed in the historic district of Carlstadt, with its many antique shops, galleries and art shops. With so many options concentrated around the Kö, the opportunities to shop in the city centre are practically endless.

50 Shopping

Carsch-Haus Düsseldorf Arcaden

City map page 35 38 City map page 35 79 Heinrich-Heine-Platz 1 Friedrichstraße 129 – 133 40213 Düsseldorf 40217 Düsseldorf Phone 0049 211 8 39 70 Phone 0049 211 3 11 10 60 Fax 0049 211 8 39 72 02 www.duesseldorf-arcaden.de www.carsch-haus.de [email protected] Public transport: Public transport: Heinrich-Heine-Allee (200 m) Düsseldorf-Bilk S–Bahn station (100 m) Opening hours Opening hours Mon – Sat 9.30 a.m. – 8 p.m. Mon – Thu 10 a.m. – 8 p.m. Fri, Sat 10 a.m. – 9.30 p.m Information on barrier-free access Information on barrier-free access Minimum door width in building: 90 cm Minimum door width in building: 90 cm 2 entrances with level access Level access 4 elevators: 90 x 200 cm Electronic sensor inside/outside Next public disabled toilet on Kö and on Carlsplatz Guide strips for blind persons from Bilk station to entrance of arcades 14 disabled parking spaces at underground car park, 7 spaces on level 1, 7 spaces on level 2, entrance Breite Straße 1, headroom: 190 cm Elevator: 200 x 200 cm, door width: 180 cm Disabled toilet in basement (signposted) All areas accessible without steps Side transfer space to left/right of toilet: 80/90 x 150 cm Bigger dressing rooms on ground floor/1st floor 24 disabled parking spaces at multi-storey car park, Restaurant area in basement entrance Bachstraße 145, 2 spaces in front of building Service Headroom: 200 cm Free-of-charge delivery of purchases All areas accessible without steps Restaurants

Tip Blind/visually impaired persons can be accompanied upon prior booking. Phone 0049 800 1000 209

www.duesseldorf-barrierefrei.de 51 DÜSSELDORF without barriers

Galeria Kaufhof Galeria Kaufhof Berliner Allee Königsallee City map page 35 71 City map page 35 32 Berliner Allee 52 Königsallee 1 – 9 40212 Düsseldorf 40212 Düsseldorf Phone 0049 211 8 30 10 Phone 0049 211 1 39 10 Fax 0049 211 8 30 11 03 Fax 0049 211 1 39 11 03 www.galeria-kaufhof.de www.galeria-kaufhof.de [email protected] [email protected] Public transport: Public transport: Berliner Allee (50 m) Heinrich-Heine-Allee (50 m)

Opening hours Opening hours Mon – Sat 9.30 a.m. – 8 p.m. Mon – Sat 9 a.m. – 8 p.m. Information on barrier-free access Information on barrier-free access Minimum door width in building: 93 cm Minimum door width in building: 93 cm 5 entrances with level access 3 entrances with level access 4 elevators: 200 x 250 cm, door width: 150 cm 3 elevators: 200 x 150 cm, door width: 120 cm Disabled toilet on 1st floor (signposted), side transfer Disabled toilet on 2nd floor (signposted) space to right of toilet: 110 x 150 cm Side transfer space to left of toilet: 80 x 150 cm Disabled parking in multi-storey car park, Disabled parking in multi-storey car park, entrance entrance Berliner Allee 52, level 1, headroom: 200 cm Heinrich-Heine-Allee 30, 7 extra wide spaces on level 4, headroom: 190 cm Larger dressing rooms on ground floor/1st floor All areas accessible without steps Restaurant (self-service) on 2nd floor Restaurant on 2nd floor, self-service Service Purchases of €100.00 or more can be delivered Service free of charge. Home-deliveries €4.95 throughout Germany, purchases of €100.00 or more delivered free of charge

Tip Tip Blind/visually impaired persons can be accompanied Blind/visually impaired persons can be accompanied upon prior booking. upon prior booking.

Phone 0049 211 8 30 13 04 Phone 0049 211 8 30 11 04

52 Shopping

Galeria Kaufhof Wehrhahn Kö Galerie City map page 35 17 City map page 35 64 Am Wehrhahn 1 Königsallee 60 40211 Düsseldorf 40212 Düsseldorf Phone 0049 211 1 60 30 Phone 0049 211 8 67 81 0 Fax 0049 211 1 60 31 05 Fax 0049 211 8 67 21 70 www.galeria-kaufhof.de www.koe-galerie.com [email protected] centermanagement-koegd@ ece.com Public transport: Jacobistraße (50 m) Public transport: partly barrier-free Steinstraße/Königsallee (200 m) Opening hours Opening hours Mon – Sat 9.30 a.m. – 8 p.m. Mon – Sat 10 a.m. – 8 p.m. Information on barrier-free access Information on barrier-free access Minimum door width in building: 105 cm Minimum door width in building: 93 cm 4 entrances with level access Level access 4 elevators: 150 x 240 cm Elevator underground car park: 108 x 170 cm Door width: 145 cm Door width: 88 cm 1 elevator: 150 x 120 cm, door width: 90 cm Elevator to basement: Elevator in car park with voice announcement 150 x 200 cm, door width: 78 cm Disabled toilet on 3rd floor (signposted), no side transfer space to left/right of toilet Disabled toilet in basement (signposted) Side transfer space to left of toilet: 90 x 150 cm Disabled parking in multi-storey car park, entrance Oststraße 9 Disabled parking in multi-storey car park 4 spaces on level 7, 2 spaces on level 8 Entrance Grünstraße, 1 space on each level Headroom: 200 cm Headroom: 190 cm All areas accessible without steps Larger dressing rooms on 1st and 2nd floors Restaurant on 3rd floor

Service Purchases of €100.00 or more delivered free of charge

Tip Blind/visually impaired persons can be accompanied upon prior booking.

Phone 0049 211 1 60 31 02

www.duesseldorf-barrierefrei.de 53 DÜSSELDORF without barriers

Schadow Arkaden Sevens

City map page 35 33 City map page 35 58 Schadowstraße 11 Königsallee 56 40212 Düsseldorf 40212 Düsseldorf Phone 0049 211 86 49 20 Phone 0049 211 Fax 0049 211 8 64 92 22 86 32 76 10

www.schadow-arkaden.de www.sevens.de [email protected] [email protected] Public transport: Public transport: Heinrich-Heine-Allee (300 m) Steinstraße/Königsallee (200 m) Opening hours Opening hours Mon – Sat 10 a.m. – 8 p.m. Mon – Sat 10 a.m. – 8 p.m. Information on barrier-free access Information on barrier-free access Minimum door width in building: 90 cm Minimum door width in building: 90 cm Level access Level access Elevator underground car park and all levels Disabled toilet in basement (signposted) 122 x 200 cm, door width: 89 cm Side transfer space to left of toilet: 94 x 150 cm Round glass elevator: No side transfer space to right of toilet diameter ca. 140 cm, door width: 89 cm Disabled parking in multi-storey car park (level U3) Disabled toilet on level 1: Entrance Steinstraße 5, headroom: 200 cm side transfer space to left of toilet: 96 x 160 cm, door width: 94 cm All areas accessible without steps Disabled toilet in basement (signposted) Side transfer space to left of toilet: 80 x 246 cm, door width: 90 cm Disabled parking in multi-storey car park Entrance Martin-Luther-Platz 26 18 disabled parking spots, headroom: 200 cm All areas accessible without steps

54 Shopping

Stilwerk

City map page 35 66 Grünstraße 15 40212 Düsseldorf Phone 0049 211 86 22 81 00 www.stilwerk.de [email protected] Public transport: Steinstraße/Königsallee (350 m) Opening hours Mon – Fri 10 a.m. – 7 p.m. Sat 10 a.m. – 6 p.m. Information on barrier-free access Minimum door width in building: 90 cm Level access Elevator: 125 x 150 cm, door width: 95 cm Disabled toilet in basement (signposted) Key at reception on ground floor or Euro key Side transfer space to right/left of toilet: 85 x 150 cm Disabled parking in multi-storey car park Entrance Grünstraße, 1 space on each level Headroom: 200 cm All areas accessible without steps

www.duesseldorf-barrierefrei.de 55 DÜSSELDORF without barriers

Recreation and fun activities Düsseldorf and its close-by areas offer visitors a diverse and at times surprising wealth of recreational options. A selection of recreational facilities that stand out for their easy accessibility is provided here.

Freizeitbad Information on barrier-free access: Düsselstrand 3 disabled parking spaces in inner F City map page 15 courtyard, width: 300 cm Kettwiger Straße 50 Cash desk height: 114 cm 40233 Düsseldorf Automatic entrance door Phone 0049 211 821 62 20 other doors manual Fax 0049 211 821 31 32 Minimum door width: 84 cm [email protected] Toilet accessible to wheelchairs from one side, side transfer space to left of www.baeder-duesseldorf.de toilet: 100 x 150 cm Public transport: Transfer space shower: 100 x 150 cm, Stadtwerke/Düsselstrand (in shower seat and 2 shower wheelchairs front of the building) available Opening hours Changing cubicles with seat, lockable Mon – Fri 10 a.m. – 10 p.m. Variable pool lift (school holidays from 9 a.m.) Sat, Sun, public holidays Water temperature depending on pool 9 a.m. – 8 p.m. 25 – 32 °C Ground level emergency exit The Düsselstrand fun and family pool Sauna area not accessible provides water adventure for the whole to wheelchair users family. For walking-impaired persons: Offering many attractions, the pool prom Steps into the pools ises an eventful and exciting day that Max. step height 20 cm, leaves nothing to be desired. A diverse ladder in some pools range of choices provide fun and games, railing on both sides fitness and wellness, or pure relaxation.

Tip Free disabled parking spaces in inner courtyard, entry to right of building

56 Leisure

Aquazoo – Different guided tours with trained Löbbecke Museum staff, e.g. for groups with any type UCI Kinowelt of impairments, blind persons, B H City map page 15 persons with learning difficulties City map page 15 etc. Kaiserwerther Straße 380 Hammer Straße 29 – 31 Guide dog permitted 40474 Düsseldorf 40219 Düsseldorf Phone 0049 211 8 99 61 50 Contact guided tours: Phone 0049 211 30 08 50 Fax 0049 211 8 99 44 93 Phone 0049 211 8 99 61 57 Fax 0049 211 30 08 51 11 Fax 0049 211 8 99 44 93 [email protected] [email protected] www.duesseldorf.de/aquazoo www.uci-kinowelt.de Public transport: Public transport: Nordpark/Aquazoo (400 m) FrankenheimKino (Open Air) No barrier-free stop nearby Opening hours July/August Daily 10 a.m. – 6 p.m. City map page 15 D

Robert-Lehr-Ufer, 40479 Düsseldorf Phone 0049 211 30 82 30 Fax 0049 211 30 82 50 Information on programme: www.frankenheimkino.de Information on barrier-free access: Public transport: Disabled toilet on ground floor No barrier-free stop nearby and first floor Exhibits on natural science, aquar Access via ramp, cinema halls via ium, terrarium and insectarium, elevators Löbbecke collection Wheelchair spaces available: Information on barrier-free access: In Hall 1, row 13 Hall 2 – 5, row 4 Toilet accessible from one side Hall 6 – 9, row 1 Side transfer space to the right of toilet: 95 x 150 cm Restaurant accessible without steps Door widths: 90 cm Information on barrier-free access: Disabled parking in multi-storey 4 disabled parking spaces directly Disabled toilet available car park, headroom: 200 cm in front of entrance Wheelchair places in first row, Level access accessible via ramp, assistance by staff Elevator at start of tour: 82 x 154 cm, door width: 82 cm Booking 48 hrs prior at [email protected] Elevator at end of tour: 100 x 220 cm, door width: 87 cm Disabled parking available

www.duesseldorf-barrierefrei.de 57 DÜSSELDORF without barriers Leisure activities

Südpark (café, health food shop, miniature golf, petting zoo) City map page 15 I

In den Großen Banden 40225 Düsseldorf Phone 0049 211 882 58 44 064 Fax 0049 211 882 58 44 900 www.wfaa.de Public transport: Südpark (300 m) Opening hours April – October Mon – Sun 10 a.m. – 7 p.m., November – March Tue – Sun 10 a.m. – 6 p.m. The site of the former National Gar- Information on barrier-free access: den Show (Bundesgartenschau) offers Minimum door width in café: 90 cm opportunities for long walks along with a variety of other attractions, such as Disabled toilet in café: farms and herb gardens, a health food side transfer space to left of toilet: shop, or a petting zoo for young and old. 55 x 110 cm The grounds provide more than 170 jobs for disabled people. Disabled toilet on miniature golf course: side transfer space to right and left of toilet: 81 x 130 cm After a nice walk, Café Südpark invites visitors to rest with coffee and cake. 2 disabled parking spaces in front of café building All areas accessible without steps

Tip The miniature golf course has wide, paved paths and a tactile guidance system for visually impaired people. Benches available

58 Annual events

January June September boot Stadtsparkasse Stadtwerke Düsseldorf International boat show cartwheeler tournament Kö-Lauf Trade fair grounds Rhine embankment International running event Königsallee China festival February/March Market square düsseldorf festival! Festival of culture Highlights of Rhenish July Different venues carneval Old Town/city centre Traditional marksmen’s September/October festival with the biggest April/May fun fair on the Rhine REHACARE incl. fireworks display Trade fair grounds METRO Group Marathon Oberkassel Rhine meadows Düsseldorf Start/finish Rhine France festival Burgplatz/ November embankment promenade Rhine embankment promenade 10.11 St. Martin festival Night of museums With torchlight procession Museums seen differently in the Old Town All cultural institutes July/August Old Town/city centre For barrier-free access May/June NRW summer concert 11.11 please enquire from organisers Düsseldorf Hoppeditz’ Erwachen Japan Day with Open-air concert Beginning of carnival All data without guarantee. Japanese fireworks Burgplatz 11.11 a.m. in front of city Information on arrival, Rhine embankment hall in Old Town departure, accommodation promenade FrankenheimKino and exact dates are available Open-air cinema highlights here: Düsseldorfer Jazz Rally on the Rhine, Rheinpark November/December Phone 0049 211 17 20 28 54 Jazz Festival Christmas market Different venues August/September Old Town/city centre [email protected] CARAVAN Salon www.visitduesseldorf.de

June Düsseldorf International Caravan Show Bücherbummel Trade fair grounds auf der Kö Book bazaar, Königsallee

Tip A quarterly calendar of barrier-free events is available at www.kokobe-duesseldorf.de.

www.duesseldorf-barrierefrei.de 59 DÜSSELDORF without barriers Events

Düsseldorf is home to various annual events which attract lots of visitors throughout the year. Three of them a presented in the following.

Japan-Tag Information on barrier-free access DÜSSELDORF/NRW Travel by public transport recommended May/June Closest disabled toilet: Burgplatz/ corner of Mühlenstraße Burgplatz/Rheinuferprome- nade, 40213 Düsseldorf www.japantag-duesseldorf- nrw.de Festival celebrating the German/Japanese Public transport friendship Heinrich-Heine-Allee (500 m) Programme: Entertainment, art, music, culture, food and fireworks display

METRO Group become the biggest series of running events in the world. Every year, there Marathon Düsseldorf are Paralympics winners, world cham April/May pions, and many national champions from Germany and abroad taking part Phone in the Düsseldorf marathon. 0049 211 61 01 900 The METRO Group Marathon does not charge a starting fee for hand-bikers. www.metrogroup-marathon.de The METRO Group Marathon Düsseldorf is one of seven city marathon events which are part of the “Hand-bike city marathon trophy” (HCT). The HCT has existed for six years and has by now

Information on barrier-free access düsseldorf festival! Disabled toilet available September/October Entrance into tent via ramp Wheelchair spaces available in Burgplatz, 40213 Düsseldorf first row, level access Phone 0049 211 8 28 26 60 Restaurant area accessible to Fax 0049 211 82 82 66 16 wheelchair users www.duesseldorf-festival.de The dancing and musical performances 3 disabled parking spaces available Public transport of up to 500 artists attract about 25,000 visitors during this innovative cultural at the end of Heinrich-Heine-Allee (500 m) Mühlenstraße festival.

60 Event locations

Mitsubishi Electric CASTELLO ISS DOME ESPRIT arena Halle Düsseldorf City map City map City map Surrounding area map page 15 page 15 page 15 page 34 Theodorstraße 281 Arena-Straße 1 Siegburger Straße 15 Karl-Hohmann-Straße 1 40472 Düsseldorf 40474 Düsseldorf 40591 Düsseldorf 40599 Düsseldorf Phone Phone Phone Phone 0049 211 8 92 77 00 0049 211 15 98 12 00 0049 211 899 77 33 0049 211 74 96 51 00 Fax 0049 211 8 92 77 14 Fax 0049 211 1 59 12 12 Fax 0049 211 78 26 48 Fax 0049 211 74 96 51 01 [email protected] [email protected] info@mitsubishi-electric- info@castello-duesseldorf. www.issdome.de www.espritarena.de halle.de, www.mitsubishi- de, www.castello-duessel- electric-halle.de dorf.de Public transport: Public transport: Public transport: Public transport: No barrier-free stop nearby Arena/Messe Nord (150 m) D-Oberbilk (250 m) Briedestraße (450 m)

Information on Information on Information on Information on barrier-free access barrier-free access barrier-free access barrier-free access Disabled toilet on 1st Disabled toilet on prom Wheelchair spaces available Wheelchair spaces available floor enade Disabled toilet in the pas- Disabled toilet available Level access Level access sages to upper side- grandstands Level access Elevator top platforms Elevators to platforms on on 1st floor, blocks 004, promenade, blocks 1 – 8, Level access Elevators 009, 017, 022 24 – 29 Restaurant accessible Restaurant accessible Restaurant accessible Restaurant accessible without steps without steps without steps without steps Disabled parking in front Disabled parking in front Disabled parking at IDR Disabled parking at car of main entrance to of main entrance multi-storey car park park P2, northern entrance building Headroom: 200 cm For more information see For more information see Upper level only Internet, visitor service Internet, visitor service accessible by foot (stairs)

www.duesseldorf-barrierefrei.de 61 DÜSSELDORF without barriers

Messe Düsseldorf – Messeplatz der Leitmessen

More than 60 years of success With more than 23 internationally leading trade fairs, Messe Düsseldorf is one of the world’s major trade fair locations. Its main characteristics are its closeness to Düsseldorf International Airport, at a mere 4 km and the attractive position by the river Rhine. In all, Düsseldorf has 307,000 square metres of exhibition surface available, 252,000 of which is within 19 trade fair halls arranged in a closed and interconnected circle. Apart from direct connections to the public transport system, Messe Düs- seldorf provides 20,000 parking spaces for private transport on its own surrounding car parks.

For more information see: www.messe-duesseldorf.de

62 Messe Düsseldorf Trade fair

REHACARE communication, as well as tourism of- The annual international specialised fair fers for disabled persons are presented. REHACARE in Düsseldorf offers an op- REHACARE reaches with these offers a portunity to disabled or chronically ill wide target group with a high degree of persons and those in need of care, as decision-making and specialised compe- well as specialists from the fields of re- tence. International experts from the habilitation, care, medical aids and the medical aid trade, rehabilitation facilities, sanitary appliances trade, to get in care services for sick and old people, formed about innovative rehabilitation surgeries and laboratories, payers of technology, current care concepts and services and the industry as well as spe- therapies. cialised associations and those in scien- tific fields use the event as an informa- REHACARE was founded on the initia tion platform. In addition, REHACARE is tive of associations of persons con the mouthpiece and most important in- cerned and numerous social service formation exchange of, and for, people who are disabled, in need of care providers. Today, REHACARE, the inter- and chronically ill. It is therefore an essential trigger for the social integra- national specialised fair and convention, tion of those concerned. is the leading exhibition of the rehabilitation and care industries with around 800 exhibitors from more than 30 countries. The offers, presented at more than Information on barrier-free access on six halls, cover solutions for all stages of the trade fair grounds during REHACARE life and target groups. In the field of mobi- Disabled toilets lity, in particular, REHACARE provides a At all halls, CCD south, northern entrance, open area in front of hall 5, wide, high-class range of products with 7a and between halls 3 and 4 wheelchairs, trolleys, walking aids, adapted cars and associated services. Restaurants/bistros at grade halls 3, 4, 5, 6 and 7a Internet lounge hall 7.0 Innovation plus information Guiding system for blind persons from northern entrance to hall 5 The Trademark of REHACARE is an un- mistakable and unique event concept Wheelchairs on loan northern and southern entrance that does not only build on products Wheelchair repair service halls 4 and 6 and services, but also on information and qualified advice. A third of all exhib Resting room hall 4, Baby changing room hall 4 itors are associations, organisations and For more information see www.rehacare.de self-help groups assuming this task with a high degree of commitment; 120 idea- tional agencies are behind this event. Public transport They play an important role in the orga- Every 10 minutes by U78 from central station nisation of many theme parks and spe- Barrier-free exit at stops ESPRIT arena/Messe Nord (northern entrance): cial shows that are characteristic of the southern entrance is served every 20 minutes by bus no. 722 REHACARE and continue setting new courses. Topics such as education and job, sports for disabled persons and culture, architecture without barriers and

www.duesseldorf-barrierefrei.de 63 DÜSSELDORF without barriers

Assisted transport and Medical supply stores with taxi services wheelchair rental Personal assistance/care

Mobilis reha team West Dein Glücksgriff e.K. Phone 0049 211 6 00 26 00 2 In der Steele 25 – 45 Blanckertzstraße 9 Fax 0049 211 6 00 260 06 40599 Düsseldorf 40629 Düsseldorf [email protected] www.mobilis-gmbh.de Phone 0049 211 97 41 30 Phone 0049 211 291 39 45 Mon – Fri 6.30 a.m. – 7 p.m. Fax 0049 211 99 94 30 Fax 0049 211 291 39 46 Sat 6.30 a.m. – 1.30 p.m. Wheelchair transport, stretcher [email protected] [email protected] transport, prices on request www.rtwest.de www.dein-gluecksgriff.de Breuer Phone 0049 211 7 11 81 71, Local rental of mechanical and (on Wide range of services for visits to request) electric wheelchairs from € Düsseldorf and the region. Fax 0049 211 7 11 81 84 e [email protected], www.k-b-b.com 54 per calendar week Individual assistance for handi- Mon – Fri 7 a.m. – 6 p.m. Delivery/collection service for an capped people of all ages. Wheelchair transport, stretcher extra charge transport, prices on request Opening hours Wessels Mon – Fri 8 a.m. – 5 p.m. Phone 0049 211 50 30 90 Fax 0049 211 50 30 99 Mon – Fr 8.00 a.m. – 8.00 p.m.. Sanitätshaus Vital GmbH Care Services Late transports possible on re- Elisabethstraße 49 quest, wheelchair transport, stret- 40217 Düsseldorf cher transport, prices on request The municipal care service pro TAXI Phone 0049 211 938 54 64 vides, amongst other things, infor- Fax 0049 211 938 55 07 mation on outpatient care, day care Taxi Düsseldorf and short-term care. Phone 0049 211 3 33 33 [email protected] Fax 0049 211 77 76 22 www.vital-sanitaetshaus.de Amt für soziale Sicherung Open 24 hrs, wheelchair transport und Integration possible, please state detailed re- Mechanical wheelchair rental, from Das Pflegebüro € quirements by phone or fax. Also 1 37.50 per calendar week Willi-Becker-Allee 8 special vehicle with ramp available, Delivery/collection service for an book early or call directly: extra charge Phone 0049 211 8 99 89 98 Messrs. Koch Fax 0049 211 8 92 93 92 Mobile 0049 160 1 54 04 64 Opening hours All prices like normal taxis Mon – Fri 8 a.m. – 5 p.m. [email protected] Sat 10 a.m. – 1 p.m. www.duesseldorf.de/senioren/ Rheintaxi pflege/ Phone 0049 211 21 21 21 Fax 0049 211 21 00 21 21 Opening hours [email protected] Mon – Thu 9 a.m. – 5 p.m. Fri 9 a.m. – 4 p.m. and by appointment

64 Service

Hospitals Emergency surgeries + Universitätsklinikum Düsseldorf Guide dog available on request If you get ill or are in pain outside Moorenstraße 5 of the regular surgery hours, 40225 Düsseldorf List of persons with knowledge of please contact the emergency sur- sign language gery. The surgery is a joint service Phone 0049 211 81 00 by all independent physicians in Fax 0049 211 8 10 48 55 List of foreign staff able to commu- Düsseldorf. Treatment requires a nicate in writing with deaf persons health insurance card or compar www.uniklinik-duesseldorf.de able document.

Parking for wheelchair users in front Marien Hospital Düsseldorf Notfallpraxis Düsseldorf und of individual main buildings Rochusstraße 2 Zentraler Zahnärztlicher Not- Level access, entrances with push 40479 Düsseldorf dienst am Evangelischen Kran- buttons kenhaus (emergencies and Phone 0049 211 4 40 00 emergency dentist) Disabled toilets near entrances and Fax 0049 211 44 00 26 10 Kronenstraße 15 at the wards 40217 Düsseldorf [email protected] Spacious dressing rooms available www.marien-hospital.de Phone 0049 211 9 86 75 55 (X-rays, etc.) Visitor car park with disabled park www.notfallpraxis-duesseldorf.de ing in front of main entrance Evangelisches Krankenhaus Level access Opening hours Düsseldorf (EVK) Mon, Tue, Thu 8 p.m. – 7 a.m. Kirchfeldstraße 40 Disabled toilet in entrance area 40217 Düsseldorf (Euro key) Wed 1 p.m. – Thu 7 a.m.

Phone 0049 211 91 90 Spacious dressing rooms available Fri 5 p.m. – Sat 7 a.m. Fax 0049 211 9 19 39 00 Sat, Sun + publ. hols. [email protected] Note 7 a.m. – 7 a.m. www.evk-duesseldorf.de For more hospitals see www.kliniken.de 2 disabled parking spaces in front Medical Emergency Call Centre/ of main entrance house calls Level access Phone 0049 180 5 04 41 00 (e0.14/min. from German land- Disabled toilets near entrance, in lines, mobile tariffs may differ) front of cafeteria, at the wards

For escort service for blind persons, visually impaired persons walking- impaired persons, inquire at information desk

www.duesseldorf-barrierefrei.de 65 DÜSSELDORF without barriers

Phamacies in the city centre Dialysis centres

Doc Morris Neue Apotheke in der Kö-Galerie Zentrum Bismarkstraße Flingerstraße 3 Königsallee 60 C Bismarckstraße 101 40213 Düsseldorf (Entrance Grünstraße) 40210 Düsseldorf 40212 Düsseldorf Phone 0049 211 2 00 52 60 Phone 0049 211 1 67 97 91 Fax 0049 211 20 05 26 15 Phone 0049 211 86 39 99 33 Fax 0049 211 1 67 97 97 Fax 0049 211 86 39 99 30 Opposite Tourist Information Office Altstadt (Old Town) Level access Zentrum Level access Disabled toilet in mall Dominikus-Krankenhaus Am Heerdter Krankenhaus 2 Opening hours Opening hours 40549 Düsseldorf Mon – Sat 9 a.m. – 8 p.m. Mon – Fri 9.00 a.m. – 8.00 p.m. Sat 10.00 a.m. – 8.00 p.m. Phone 0049 211 5 08 63 88 Fax 0049 211 5 08 63 87 Hirsch-Apotheke Carlsplatz 2 Schadow-Apotheke 40213 Düsseldorf Schadowplatz 18 Zentrum 40212 Düsseldorf Sana-Kliniken Gerresheim Phone 0049 211 32 56 57 Gräulingerstraße 120 Fax 0049 211 32 99 02 Phone 0049 211 86 66 00 40625 Düsseldorf Fax 0049 211 8 66 60 22 2 steps at entrance Phone 0049 211 2 09 13 73 Level access Fax 0049 211 2 09 13 72 Opening hours Mon – Fri 8.30 a.m.–6.30 p.m. Opening hours Sat 9.00 a.m. – 3.00 p.m. Mon – Fri 8.30 a.m. – 7 p.m. Zentrum Süd Sat 9 a.m. – 6 p.m. Bahlenstraße 178 – 180 40589 Düsseldorf

Elefanten-Apotheke Phone 0049 211 75 65 90 Bolkerstraße 56 Fax 0049 211 75 65 913 40213 Düsseldorf All surgeries have disabled parking, Phone 0049 211 32 84 61 level access and a disabled toilet. Fax 0049 211 3 23 77 98

One step at entrance General e-mail address and website for all above-listed surgeries Opening hours [email protected] Mon – Fri 8.30 a.m. – 6.30 p.m. www.praxis-mit-naehe.de Sat 11 a.m. – 5 p.m. (barrier-free)

66 Service

Sign-language interpreters Banks

The city association of deaf per- Deutsche Bank Stadtsparkasse Düsseldorf sons in cooperation with the city of Branches with level access in city Düsseldorf offers free-of-charge centre Branch offices sign language interpreters for (reachable without steps): events such as public meetings of Berliner Allee 61 political bodies, openings of exhib 40212 Düsseldorf Berliner Allee 33 itions or guided tours in museums 40212 Düsseldorf for groups of at least 5 deaf per- Königsallee 45 – 47 Bolkerstraße 17 sons. 40212 Düsseldorf 40213 Düsseldorf Stadtverband der Gehörlosen Dorotheenstraße 1 Friedrichstraße 42 Himmelgeister Str. 107 40235 Düsseldorf 40217 Düsseldorf 40225 Düsseldorf Jacobistraße 1 Düsseldorf Arcaden Phone 0049 211 33 02 59 40211 Düsseldorf 40219 Düsseldorf Fax 0049 211 3 17 94 27 Collenbachstraße 2 Klemensplatz 10 40476 Düsseldorf 40489 Düsseldorf Immermannstraße 65 Barrier-free ATMs: 40210 Düsseldorf

Service number 115 with Heinrich-Heine-Galerie Flughafenstraße Gate C sign language (Passage to underground train 40474 Düsseldorf station Heinrich-Heine-Allee, 24 hrs) ATMs (wheelchair accessible): Information and assistance for deaf Schadow Arkaden RWI, Neusser Straße 111 and hearing-impaired citizens by lo- 40212 Düsseldorf RSGV, Kirchfeldstraße 60 cal, state and federal authorities at Schadowstraße 11, 1st floor the national number via sign lan- ATMs reachable without steps: guage and videophone Carsch-Haus (basement) next to service point during business hours P+C, Schadowstraße 1 For more information see (see shopping page 55) Am Carlsplatz 17 www.115.de Heinrich-Heine-Passage Branches of WestLB, Herzogstraße Consultation hours Volksbank Düsseldorf-Neuss LVA, Friedrichstraße Mon – Fri 8 a.m. – 6 p.m. With barrier-free access Kaiserswerther Diakonie Flughafenstraße, Arrival Terminal B Am Wehrhahn 50 Flughafenstraße, Departure Terminal B 40211 Düsseldorf NRW-Bank, Kavalleriestraße 22 Phone 0049 211 3 80 24 90 Messe Nord, Beckbuschstraße Corneliusstraße 85 Königsallee 98a Service-Stelle Messe, 40215 Düsseldorf Stockumer Kirchstr. 61 Phone 0049 211 3 80 28 00

www.duesseldorf-barrierefrei.de 67 DÜSSELDORF without barriers Service/imprint

Guide to Düsseldorf

The Guide for People with Disabilities provides an overview of the

Wegweiser wide offering available to disabled people in Düsseldorf. It contains für Menschen mit Behinderung a wealth of helpful information on different aspects of life and is primarily addressed to citizens with disabilities and their families and friends. 1. Ausgabe 2010

The guide is only available in German and can be obtained from Düsseldorf’s Disability Support Office, Behindertenkoordination: Phone 0049 211 8 99 66 56 Fax 0049 211 8 92 95 39 [email protected]

Download as a PDF: www.duesseldorf.de/soziales/behinderte

Imprint:

Publisher: Düsseldorf Marketing & Tourismus GmbH Benrather Straße 9, 40213 Düsseldorf, www.visitduesseldorf.de, www.duesseldorf-barrierefrei.de

Research: Nationale Koordinationsstelle Tourismus für Alle e. V. NatKo, Fleher Straße 317a, 40223 Düsseldorf, www.natko.de

Layout: Düsseldorf Marketing & Tourismus GmbH Photos: Bädergesellschaft Düsseldorf mbH, CORUS Centermanagement GmbH/A. van Treek, DBSV Archiv, Deutsche Bahn AG, DüsseldorfCongress, düsseldorf festival!/L. van der Mijle, Düsseldorf Marketing & Tourismus GmbH/U. Otte, P. Esser, Flughafen Düsseldorf GmbH, GALERIA Kaufhof GmbH, Hetjens Museum Düsseldorf, S. Hoppe, Hyatt Regency Düsseldorf, Kö-Galerie, Messe Düsseldorf GmbH, NatKo/T. Harter, Rheinbahn AG, N. Tammen, Tonhalle Düsseldorf/Diesner, Vermessungs- und Liegenschaftsamt der Landeshauptstadt Düsseldorf

With the kind support of the Department of Social Security and Integration of the State Capital Düsseldorf All information supplied without liability 9/2012 Pictogram series “Men and disabilities”, Half-tone and line, colour and black and white © anatom 5 und NatKo e.V.

68 www.duesseldorf-barrierefrei.de 69 Düsseldorf, Germany 25 – 28 September 2013 08 – 11 October 2014 www.rehacare.de

Trade Fair and Congress

Self-determined living

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