Core CAL & ECAL • Windows Server • SQL Server • SA Benefits

Fritzi Mulkey Rochelle Eichner Sean Daily • What is a License? • Ways to Buy A License • Volume Licensing Program Options • Product Licensing • Core CAL & ECAL • Windows Server • SQL Server • SA Benefits • Cloud User Subscription LicensingWhy the Change? • Office 365 • Licensing • Purchase to Provision • Azure • Q&A

Software is intellectual property and licenses provide the right to use the software and define conditions of use.

Volume Licensing Program Options

Master Agreement (DIR A#7118883) with PCN (public customer numberidentifier) Evergreen Never Ending! Why do I have to sign an ARF (affiliate registration form)? Pricing for All State and Local GovtLevel D Software Assurance is prorated Main purpose of SelectLicense only purchases

How SCE works (Server and Cloud Enrollment)

Core Application Developer Windows Infrastructure Platform Platform Azure

Products Products Products Products CIS SKUs SQL Server, SharePoint Visual Studio Ultimate All Windows Azure cloud (Windows Server + Server & BizTalk Server* and Premium services System Center)

Requirements Requirements Requirements Available automatically CIS coverage for all Full SA coverage Full SA coverage Can also be licensed Windows Servers standalone

+ Access to Windows Azure *BizTalk Server and SharePoint Server can also be enrolled as part of the application platform component

Product Licensing Models Licensing Models Overview

• Desktop Operating Systems (O/S) –Licensed by Device

• Desktop ApplicationsProject Pro, Visio Std/Visio ProLicensed by Device

• Server Licensing Model • Server/CALSQL Server Standard & SQL CAL User/Device • Per ProcWindows Server Standard 2 Proc/Windows Server DataCenter 2 Proc • Per CoreSQL Svr Standard 2 Core/SQL Svr Enterprise 2 Core, Biztalk Svr Enterprise 2 Core

• Developer ToolsVstudio Pro, Vstudio Ultimate (Licensed by human) by human) Foundation for Business Foundation for I.T. Windows Server

*The virtualization rights of the purchased edition (2012) still apply (Datacenter – unlimited VMs, Standard – 2 VMs). The license rules of the purchased edition (2012) still apply (license covers 2 VMs). See website for Windows Server 2012 product terms . Standard

Datacenter SQL Server 22 • Minimum renewal eligibility of 4 core licenses for EE and SE; 8 for DataCenter 23 SA Benefits New Product Versions Services Spread Payments Planning Services StepUp Licensing Training Vouchers for IT Training ELearning for End Users Office Home Use Program 24x7 Problem Resolution System Center Advisor Support MDOP: Desktop Management TechNet 24x7 Problem Resolution Enterprise Source Licensing Support Training Vouchers for IT Training Technologies TechNet License Mobility ELearning for End Users Windows Thin PC Office Home Use Program Windows 8.1 Enterprise Extended HotFix Support Windows Virtual Desktop Access Cold Backups for Disaster Recovery MDOP: Deployment Tools Office MultiLanguage Pack Office Roaming Use Rights

• U.S. homes now have more than half a billion devices connected to the Internet, according to a study by the NPD Group . The overall number of connected devices per householdhousehold is 5.7. This is more than twice the average number of people per household. (March, 2013)

• By 2014, the average number of connected devices per knowledge worker will reach 3.3, up from an average of 2.8 in 2012 representing an 18% increase. (CISCO Internet Business Group)

• In 2007, when the cloud office system market first appeared, typical individual users would employ just one device to access their enterprise's office systems. In 2013, that number has soared. Gartner estimates the typical knowledge worker now employs up to four devices ———for example, mobile phone, media tablet, personal PPCC and enterprise PC ———to access their organization's office system capabilities in a single week. (Gartner, June 2013)

CUSTOMER PROFILE Admin Portal

Office 365 ProPlus

Email, Collaboration and Communication

Enterprise Features Customer Data ITAR Tenant FISMA 1 Availability Location At Regulatory Certifications Licensing 2 Community Package Rest Support

MultiTenant ISO27001, Public Regionally FISMA MOSP, Open, Public Cloud Anyone No FERPA, FISMA, community Located Moderate EA (Enterprise) HIPAA, HITECH

GCC US Govt. entities with US Located & US Govt. FISMA *.GOV or *.MIL Community No EA, AOSG Community Moderate domain Segregated CJIS extensions

1 Details of FISMA Moderate package will vary by environment.

Enterprise K1 Enterprise Enterprise Enterprise (Kiosk) E1/G1 E3/G3 E4/G4

Push Push

E1only E3Only E4Only

Enterprise Enterprise Enterprise Enterprise K1 E1 / G1 E3 / G3 E4 / G4

Kiosk Plan 1 Plan 2 Plan 2

Authoring Authoring Authoring Authoring

Plan 2 Plan 2 Plan 2, Plus CAL

E1 Only E3 Only E4 Only

ProPlus ProPlus

5 5

Priority 24x7

Annual Annual Annual Annual

Customers can add Office 365 services at any time, while maintaining current EA and SA benefits

Easy Pricing Flexible The underlying EA Pricing recognizes Add Office 365 at any does not change. existing investment in time, for any number Office and CAL Suites. of users, to any SA benefits are workload. retained, including Preserves EA rights to new discounts for versions. onpremises and volume discounts for online services. E4 Addon E4 Addon E4 w/o ProPlus E4 w/o ProPlus Office 365 E3 Addon E3 Addon E3 w/o ProPlus E3 w/o ProPlus Add-Ons E1 Exchange Plan 1 Exchange Plan 1 Lync Plan 1 Lync Plan 1 SharePoint Plan 1 SharePoint Plan 1

EA License Office 365 ProPlus ECAL Position Subscription + Core CAL Core CAL Office + + Office 365 Office ProPlus Core CAL Only

Office 365 Addons are available for EA customers who have signed the required OLS T&Cs. CAL Suite + Office is required to purchase E3/ E4 Addons. CAL Suiteonly customers may purchase E3 without ProPlus and E4 without ProPlus.

100 Office 365 E1 Addons 100 Office 365 E1 Addons 100 Office 365 E1 Addons

100 Office 365 E1 Addons to Core CAL

Customers can transition to Office 365 services at any time, with adjustments to EA occurring at anniversary/renewal

Per User Pricing Flexible Change EA structure. Transition pricing Add Office 365 at any recognizes existing time, for any number Moves Office and/or investment in Office of users, to any CAL suites to per user and/or CAL Suites. workload. model

OnPremises In Cloud

E1 TRANSITION CAL Suite TRANSITION To Office 365 Office 365 Bridge

100 Office 365 E3 Transition 100 Office 365 E3 USLs 100 Office 365 E3 USLs

100 Office 365 E3 USLs

Understanding Office 365 Options

With the Addons, trueups required on qualified devices

IT Pro technical training vouchers IT Pro online training courses Deployment planning services 24x7 Support 24x7 Incident Support

Home Use Program Install service on up to 5 devices Office roaming use rights Office mobile apps End user e-learning courses End user e-learning courses

New version rights / Extended hotfix Software is always up to date Multi-language pack Multi-language pack Spread payments Annual payment terms Cold backups 99.9% SLA availability hosted offering

1. Sign Agreement 4. Process Order / 2. Agree Pricing 3. Order/ Reserve Service 5. Customer uses Service Documentation Reservation

• 2011 or newer Enrollment or • Enterprise Online Service • Order when agreeing pricing • MS validates Agreements / • Customer receives email to uEA amendment products & CAL Bridges must via initial Order Orders activate service • Product Selection Form be quoted to order service or • Use License Reservation • MS processes Orders • Microsoft provisions and • GCC Amendment use service via license process to enable service • MS validate license customer begins using service reservation • Order service or reconcile reconciliations reservations via METEAOP/ PAS

9. Anniversary Billing Occurs 8.Enrollment Anniversary 7. True up Requirements 6. Add additional users

•Invoice sent to Partner/ Customer • Submit order at least 30 days • Monthly email sent to • Order via purchase submission or •Payment made prior to anniversary Customer/Partner with reserved place License Reservation (LR) • Order must account for all licenses •Note: Pricing must be agreed on reserved licenses • TUP reminders start 105 days initial order in advance for LR (and prior to anniversary if additional products e.g. K1 then • True up period is 60 – 30 prior to must be previously ordered) enrollment anniversary

Reserve Agreement Admin

Purchase Assign IT Admin Order

Partner or Agreement Admin Reconcile Consume User

• Annual reporting is contractually required 6030 day prior to anniversary True Up order accounts for changes since the initial order or last TrueUp order including: 1. Increase in licenses (netnew) 2. Reserved licenses 3. Transitions 4. License Adjustments (Reductions – if applicable)

Enterprise Mobility Suite Offer

Apps Mail Collab IM/Voice/ Users Devices Apps Data Conf

Via ConfigMgr & Endpoint Office Pro Exchange / WinSrv CAL (AD) AD RMS SharePoint Lync Desktop EA Protection Plus EOA (Office+CAL suites)

New Enterprise Mobility Suite Addon offer O365 Suite(s) Addon Cloud Cloud Identity Mobile Device Information Office365 Exchange SharePoint Lync Online Addons Management Management Protection ProPlus Online Online (Azure AD Premium) (Windows Intune) (Azure RMS)

Purchasing Overview • Similar to O365 AddOn, requires Core CAL/ECAL. • Azure Active Directory Premium, Azure Rights Management can be purchased as a standalone • Azure Active Directory Premium, Azure Rights Management and Enterprise Mobility Suite will not consume the Azure Monetary Commitment funds. This means customers will need to buy these SKUs separately from their Monetary Commitment. Purchasing Overview • Azure Active Directory Premium, Azure Rights Management and Enterprise Mobility Suite will not consume the Azure Monetary Commitment funds. • This means customers will need to buy these skus separately from their Monetary Commitment. • Any existing Monetary Commitment funds that have been purchased either under an Enterprise Agreement or through a Commitment offer on the Azure website will not be available for use towards the purchase of AD Premium. • The most cost effective way to acquire Azure Active Directory Premium and Azure Rights Management is through the Enterprise Mobility Suit

Customer Guidance • Azure Monetary Commitment is not available for spend on AD Premium. All AD Premium purchases must be made separately from Azure Monetary Commitment • Pricing and General Availability for Azure Active Directory Premium and Enterprise Mobility Suite are subject to change.

www.microsoftvolumelicensing.com

Microsoft Product Use Rights:

Windows Server 2 : 1 Windows Server 2008 R2 Datacenter 2012 Datacenter

Windows Server 1 : 1 Windows Server 2008 R2 Standard 2012 Standard

Retired Editions

Windows Server 1 : 2 Windows Server 2008 R2 Enterprise 2012 Standard

Windows Web Server 2 : 1 Windows Server 2008 R2 2012 Standard

Windows HPC Server * 1 : 1 Windows Server 2008 R2 Suite* 2012 Standard

Go to microsoft.com/licensing/softwareassurance to learn more about Software Assurance benefits. * Windows Server 2008 R2 HPC Edition and Microsoft HPC Pack 2008 R2 Enterprise will receive a 2:1 grant of Windows Server 2012 Standard edition.

72 73 74 75 76 77 *Number of processors eligible for more than the minimum value’s cannot exceed the number of physical processors in a server running a SQL workload. 78 If running SQL Server 2012, processor licenses cannot be reassigned to servers with physical processors requiring more core licenses then the core equivalency value of the processor license, unless additional SQL Server 2012 core licenses are added of the same edition

Exchange Online Kiosk 2GB email, calendar

Exchange Online (Plan 1) 50 GB Email, calendar, personal archive, eDiscovery, AV/AS, team mailboxes

Exchange Online (Plan 2) Unlimited archive, voicemail, advanced archiving, data loss prevention

Exchange Online Protection Protection from spam, viruses, phishing and policy violations

Exchange Online Archiving Legal hold and compliance

Yammer Basic Free Enterprise social networking (included in Enterprise Cloud, in GCC with escalation and approval)

Yammer Enterprise Directory Sync, keyword monitoring and content management, export data for eDiscovery,

SharePoint Online (Plan 1) Collaboration with sites, drag and drop, team mailboxes

SharePoint Online (Plan 2) Forms, Data visualization, Access/Excel/Visio Services, eDiscovery, Compliance, PowerView,

SharePoint Online (Plan 1) with Yammer Collaboration with sites, drag and drop, team mailboxes, Yammer Enterprise

SharePoint Online (Plan 2) with Yammer Forms, Data visualization, Access/Excel/Visio Services, eDiscovery, Compliance, PowerView, Yammer Enterprise

SharePoint Online Extra Storage Additional 1GB of storage

Lync Online (Plan 1) Presence, instant messaging, and peertopeer voice and video, Skype federation

Lync Online (Plan 2) Lync Meetings, multiview video, Lync Room Systems

Office Online with SharePoint Online (Plan 1) Online, collaboration with sites, fast search, drag and drop, team mailboxes

Office Online with SharePoint Online (Plan 2) Online, Forms, Data visualization, Access/Excel/Visio Services, eDiscovery, Compliance, PowerView

Office 365 ProPlus Office subscription, PC/Mac, roaming, mobile rights

Visio Pro for Office 365 Subscription of the advanced diagramming software, including roaming access and click to run

Project Pro for Office 365 Subscription version of Project Professional client software with roaming access and click to run

Project Online Online version of project server, delivering enterprise Project, Program and Portfolio Management

Project Online with Project Pro for Office 365 Subscription version of Project Professional client with online capabilities of Project Online

Office Standard 2013 Office Professional Plus 2013

Word 2013 ● ● ● Excel 2013 ● ● ● PowerPoint 2013 ● ● ● OneNote 2013 ● ● ● Outlook 2013 ● ● ● Publisher 2013 ● ● ● Access 2013 ● ● Lync 2013 ● ● Applications InfoPath 2013 ● ●

Group Policy 1 ● ● ● Terminal Services/RDS ● ● ● App Telemetry ● ● ● Volume Activation ● ● ● Update Controls 2 ● ● ● Create IRM Email 3 ● ● Email Retention 3 ● ● Data Loss Prevention in Outlook 3 ● ● Site Mailboxes 3 ● ● InPlace Archiving 3,4 ● ● Quick Explore in Excel ● ● Premium Value Premium Spreadsheet Controls ● ● Business Intelligence ● ● Enterprise Voice 3,5 ● ● Roaming Documents and Settings ●

Licensing Model Per Device Per Device Per User License Type Perpetual 6 Perpetual 6 Subscription PC/Mac Installs 1 1 5 iOS/Android SmartPhone N/A N/A 5 Office RT Rights Commercial Commercial Commercial Licensing Office Online Server Commercial Commercial Commercial Use Rights Commercial Commercial Commercial

1. Allows the organization to push certain configuration settings (security settings, app settings, Active Directory roaming, etc.) for Office to machines logging onto the corporate network. 2. With Office Standard 2013 and Office Professional Plus 2013, IT has full control of updates using the MSI model. With Office 365 ProPlus, installation and updates are managed via ClicktoRun. 3. The suites provide different levels of integration with business productivity servers. 4. Archive email from Outlook—no .pst files needed—and set retention policies that automatically archive or delete email. IT admins can centrally manage the InPlace Archive. 5. Enterprise Voice includes several advanced calling features as well, such as delegation, team calling, Group Call Pickup, and Response Groups. 6. Subscription licenses available through the Enterprise Agreement Subscription, Open Value Subscription, and Enrollment for Education Solutions programs.

Free to view and use; Edit with an Office 365 Subscription

Student Consumer Commercial All Office 365 Office 365 Office 365 Customers Customers* Customers** Customers***

Qualifying Office 365 Plans: *Office 365 University **Office 365 Home, Office 365 Personal (coming this Spring) ***Office 365 ProPlus, Office 365 Small Business Premium , Office 365 Midsize Business, Office 365 Enterprise E3 / E4 , and equivalent Academic and Government SKUs

Exchange Online Features

Large mailboxes Site mailboxes *** ● ● Rich Outlook inbox experience, including enhanced conversation view and MailTips ● ● Outlook Web App (Internet Explorer, Firefox, Chrome, and Safari support) ● ● ● Mobile phone access (through EAS) ● ● ● Apps for Outlook and Outlook Web App ● ● Exchange ActiveSync mobile management policies Advanced Antivirus and antispam (through Exchange Online Protection) ● ● ● Hosted voice mail (Exchange Unified Messaging) ● Retention policies ** InPlace Archive ** ● ● Multimailbox search ● ● ● InPlace Hold ● Data Loss Prevention (DLP) ** ● eDiscovery Center **** ●

* Includes primary mailbox (25 GB) plus unlimited InPlace Archive *** SharePoint Online Plan 1 required for Site Mailboxes ** Site Mailboxes, Outlook DLP PolicyTips, and InPlace Archive require Office Professional Plus / ProPlus2013 **** SharePoint Online Plan 2 required for eDiscovery Center Email, calendar, contacts, and tasks ● ● Site mailboxes *** ● ● Outlook Web App (Internet Explorer, Firefox, Chrome, and Safari support) ● ● Rich Outlook inbox experience, including enhanced conversation view and MailTips ● ● Apps for Outlook and Outlook Web App ● ● Rolebased access control (RBAC) capabilities ● ● Federated calendar sharing ● ● Exchange ActiveSync mobile management policies Standard Advanced Journaling Per database Per user / distribution list Journal decryption ● Exchange Unified Messaging ● Retention policies ** Default Custom InPlace Archive ** ● Multimailbox search ● ● InPlace Hold ● Data Loss Prevention (DLP) ** ● RMS: Transport protection rules, Outlook protection rules ● Antivirus / Antispam * Single AV engine AV/AS through EOP eDiscovery Center **** ●

* Requires Exchange Enterprise CAL with Services *** SharePoint Standard CAL required for site mailboxes ** Site Mailboxes, Outlook DLP PolicyTips, and Archive require Office Professional Plus / ProPlus2013 **** SharePoint Enterprise CAL required for eDiscoveryCenter Microsoft Exchange Online Archiving is a cloud-based, enterprise-class archiving solution for your Exchange Server on-premises organization. EOA provides the following advantages:

Email Retention eDiscovery Lower Storage Costs Anywhere Access

Help meet long Help meet Lower storage costs Provide Anywhere term retention eDiscovery and Moving historical e Access requirements litigation hold mail data to a cloud Users are able to Cloudbased archives requirements based archive allows access older messages allow you to store Perform discovery you to reduce your and content in the large quantities of searches across both organization’s storage archive transparently, messaging data off the onpremises requirements. without requiring any site primary mailbox and additional the cloudbased configuration on their archive. computers

Apps App Catalog & Marketplace ● ● ● ● ● ● Team Sites ● ● ● ● ● ● ● Work Management ● ● ● ● ● Collaboration OneDrive for Business ● ● ● ● ● Social* ● ● ● ● ● External sharing ● ● ● Basic Search ● ● ● ● ● ● ● Search Standard Search* ● ● ● ● ● ● Enterprise Search* ● ● Content Management ● ● ● ● Content Management Records Management ● ● ● ● Ediscovery, ACM, Compliance* ● ● Excel Services, PowerPivot, PowerView ● ● Business Intelligence Scorecards & Dashboards ● Access Services ● ● ● ● ● Visio Services ● ● Business Solutions Form Based Applications (InfoPath)* ● ● ● SharePoint 2013 Workflow ● ● ● ● ● ● Business Connectivity Services** ● ● ● ●

Rich Presence, IM (1:1 and multiparty), Office interoperability ● ● ● ● Public Cloud IM/P federation (Windows Live, AOL, Yahoo!*) ● WL Only WL Only WL Only Skype federation for Presence/IM/voice ● ● ● ● Persistent Group Chat ● Lync to Lync calling (voice and HD video,1:1) ● ● ● ● Skill Search (requires SharePoint) ● Content Collaboration (desktop sharing, application, etc.) ● ● ● Multiparty (3+) audio/video/content collaboration (scheduled and ad hoc) ● ● ● Meeting Controls (Organizer, Lobby Experience, Join From) ● ● ● Enhanced inmeeting note taking ● ● ● Interoperability with 3 rd party video systems ● Lync audio conferencing ● ● Interoperability with 3 rd party audio conferencing providers ● ● Lync Multiview Video ● ● ● Lync to Phone (PSTN) ● ● Lync PBX Replacement Functionality (Malicious Call Trace, E911, call park) ● Automated call distribution (unassigned number, attendant console, queuing) ● Lync Mobile Clients ● ● ● ● ● ● Lync Web App ● ● ●

Full-featured Lync client for PCs Touch-focused Lync app for Windows Phone, iOS, and Android PC Client for customers licensed for running Windows Windows 8 PCs clients Lync but without ProPlus Licensed at no charge via Windows Licensed at no charge via relevant Licensed via EULA as a free Licensed via Office ProPlus* Store platform stores download

Lync 2013 Lync Windows Store app Mobile Clients Lync Basic 2013

Use with VDI ●

Skill Search ●

Office Integration ● ●

Recording ●

Note Sharing ●

Multiview video ● ●

Attend meetings ● ● ● ●

Presenter in meetings ● ●

Device Switching support ● ●

Basic voice features ● ● ● ●

Advanced voice features ●

On premises Online

Capability ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Enterprise Value ● ● ● ● ● ● ● ● ● ● ● ● Subscription Value ● ● SA Only SA Only ● ● ● ● Updated EA Updated EA License Type Licensing Model Per Device Per Device Per User/Per Device Per User Per User Per User License Type Perpetual* Perpetual* Perpetual* Subscription Subscription Subscription Price +5% +5% +15% $25 per month $33 per month $58 per month

*Subscription licenses available through the Enterprise Agreement Subscription, Open Value Subscription, and Enrollment for Education Solutions programs

On premises Online

Capability ● ● ● ● ● ● ● ● ● ● ● ● Enterprise Value ● ● ● ● ● ● ● ● ● ● ● Subscription Value ● SA Only SA Only ● ● Updated EA Licensing Licensing Model Per Device Per Device Per User License Type Perpetual* Perpetual* Subscription

*Subscription licenses available through the Enterprise Agreement Subscription, Open Value Subscription, and Enrollment for Education Solutions programs

Enterprise Social Network ● ● ● ● ● ● ● ● ● ● ● ● ● ● Group Admin Controls ● ● ● ● ● ● Enterprise Admin Controls ● ● ● ● ● ● ● Enterprise Integrations ● ● ● Support and Services ● ● ● ●

Pricing $0 $3

More details at https://www.yammer.com/about/pricing/ $22 $20

$8 $8 $3 $4 $0

Yammer Yammer SPO Plan 1 SPO Plan 2 Office 365 Office 365 Office 365 Basic* Enterprise + Yammer + Yammer E1 E3 E4 Standalone

Free Enterprise Yammer Basic SharePoint Plan 1 SharePoint Plan 2 SP/L/E Plan 1 SP/L/E Plan 2 + Office SP/L/E Plan 2 + Office Social + IT Controls + Yammer + Yammer + Yammer + Yammer Enterprise + Ent. Voice Networking Enterprise Enterprise Enterprise + Yammer Enterprise

Yammer SharePoint Online Office 365 E1, E3, E4**

*Yammer Basic is available exclusively through Yammer.com **Yammer Enterprise will ship as a separate service with Office 365 E1, E3, E4. Existing SPO Plan 1 and Plan 2 Standalone SKUs still exist, with a price reduction to $3/user/month and $7/user/month respectively.

In VLSC home page: • Select Administration in main navigation bar • Select Add New User • Enter new user details • Select the Agreement you want to add roles to • Click on Online Services Manager A new attribute has been added to the OLS role called “Manage Reservation” which allows user access to the VLSC pages that make Online Services reservations 1. Click Licenses and Make Reservations

2. Can Filter by Licensing ID

3. Select an eligible Licensing ID row and click Continue Select the date from the calendar icon and continue. NOTE: The usage date is the date from which you will be invoiced. Now get a list of product family names to make reservations against. Click on the down arrow. 2. To change the usage date click this calendar icon (date from which you will be invoiced).

Click on the Online Service 1. From Action drop down menu select New License , enter number of licenses in the Licenses field and the Usage Country from the drop down Click continue to progress Ensure all the details are correct! If you don’t correct it now you only have 72 hours from the usage date to cancel the 1. Review reservation reservation 2. If satisfied, click on Submit to proceed with the Confirmation email is sent to the user, once reservation is reservation submitted, refer to Appendix. Displays the reservation details again. From here you can either Make New Reservations or View Reservations

If there is an error with the reservation, the error message will explain the next course of action 1. Click Licenses and Make Reservations

2. Can Filter by Licensing ID

3. Select an eligible Licensing ID row and click Continue Click continue to progress

If a user changes the Usage Date after making some step-up line item actions (but before submitting the reservation) then the tool will evaluate if the change in Usage Date changes the step-up opportunities. If it does the red warning message will be displayed. In the License Reservation Page, select a license ID and usage date

In the Action drop down menu, select Step-Up License Now select the Step-Up Source. The Available quantity will then be populated (6100 are available). Select Usage Country. Now type in the number of Licenses required. Once this field is populated, the number of available licences will decrease by the number of licenses you wish to reserve (the number of licenses cannot be greater than the number available i.e. 6100 or less). 1. Plan E2 is the service the user 3. 4100 is the number of wants to reserve. licenses you wish to reserve.

2. Plan E1 is the There were 6100 licenses available. If service the user want 4100 are used for Step-Up, then 2000 to pull resources are now available for the source product from. Plan E2 has 4100 licenses reserved. Click on Continue to proceed.

Can do multiple step ups at the one time. For example you can do the same for Plan E3 step-up from E2. Refer to appendix for details Ensure all the details are correct! Only have 72 hours from the usage date to cancel the reservation

Reservation Confirmation shows the multiple online services that make up this one reservation. Click Submit Reservation

Confirmation email is sent to the user, once reservation is submitted, refer to Appendix. Reservation ID is the identifier generated after Service History link is always submission. This also available and displays previous equates to the PO number reservations. It can also be exported for the reservation in MSL from the Manage Reservations page.

If there are no previous reservations, then an information message is displayed. Cancel button indicates that the reservation can be cancelled within 72 hours of usage date.

Can also select the various views and then drill down. Refer to appendix. Can cancel a reservation by clicking Cancel in Reservation History, or License ID or in Manage Reservation views Displays cancelled reservation or pending Cancellation in this case