Content list Foreword p3/About the assessment p4/Assessment summary p8/ Detailed city assessments p9/ Conclusion p153/ About The Express Group p156

How smart are our cities?

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Foreword

The Indian Government has truly stepped on the accelerator with respect to smart cities by announcing an initiative to convert 100 cities to smart cities by 2018. This is imperative because cities are already bursting at the seams, and India’s growth of population has to be accompanied by a commensurate growth in urban infrastructure. While numerous state governments have announced their smart city plans, the approach to become a ‘smart city’ has been different. Some cities have been extremely successful and are rated extremely well in many social, economic and urban components, while some have been found wanting. If India has to truly derive the full potential of the idea of ‘smart cities’, it is crucial to do a comprehensive assessment WRUHYHDODFOHDUVLWXDWLRQRIWKHFXUUHQWVWDWHRIWKHLGHQWLğHGVPDUWFLWLHVZLWKUHVSHFWWRGHğQHGSDUDPHWHUV&LWLHV can look at their current state, and benchmark themselves against the best ranked cities. It is in this context, that Express Computer, one of India’s most respected IT publications with a focus on HJRYHUQDQFHDQGHQWHUSULVHWHFKQRORJ\KDVSDUWQHUHGZLWK3Z&DUHVSHFWHGDQDO\VWğUPZLWKKXJHGRPDLQ expertise in smart cities, to launch the second edition of the report, ‘Assessment of Indian Cities for Smart City Transformation’. In this year’s report, performance based assessment has been conducted for 20 major Indian cities in terms of the operational effectiveness of the urban services being delivered to its citizens. More importantly, the report assesses the effectiveness of the strategies of 10 cities in a period one year, which gives an indication of the approach for other cities to emulate. The researchers have employed a combination of analytical and comparative methods of research in this report. The methodology includes desk research, internal assessment and the analysis of the quality of life in the city on the basis of parameters like power, water, transportation, hospitals, disaster management, administration, etc. The information has been obtained mainly from research papers and various public reports and statistics, and through various resources owned by the government and the city administration. We believe that this assessment will help policymakers and city administrators to understand current and emerging needs of the city and assist in developing strategies to make it more attractive, prosperous and sustainable while advancing towards the wellbeing of its citizens and communities. The city-assessment, compiled in this report, is expected to serve as a benchmark for further driving the conversation on smart cities. Smart cities are truly an opportunity to transform India, and we believe that this report will help cities accelerate WRZDUGVWKHLUJRDORIVLJQLğFDQWO\LPSURYLQJWKHJRDORILPSURYLQJWKHTXDOLW\RIOLIHIRUWKHFRPPRQFLWL]HQ

Neel Ratan Srikanth RP Partner and Leader G&PS Editor, Express Computer 1. About the assessment

An overview In our previous report, ‘How smart assessment will help policymakers and Our planet, which is inhabited are our cities?’ which was released city administrators to understand the by over 7 billion people, is in the at the 17th edition of the Express current and emerging needs of the middle of a colossal change. The Technology Sabha, we had deliberated cities and assist in developing strategies pressure of catering to the needs of on the various aspects of the smart that make the cities more attractive, the ever-increasing population and city concept and presented a prosperous and sustainable. the constant rise in the demand for competitive assessment of the existing The city assessment compiled in this basic amenities such as water, energy, infrastructure as well as the various report is expected to further drive the infrastructure and a clean environment social factors of 10 major Indian metros conversation on smart cities. are having a tremendous impact and leading cities to reveal how the )URPWKHWLPHWKHğUVW7HFK6DEKD on the ecosystem. Urbanisation is city operates and services its citizens previous report was released, propelling social and environmental and provide a clear picture of its considerable progressive development challenges. In India, 31% of the current state to policymakers and city has taken place in terms of addressing population currently lives in cities, administrators. The report essentially city challenges and bringing about the with people migrating to urban areas aimed to understand the current and required changes. The new government for better employment opportunities, emerging needs of cities and assist in at the Centre has embarked on an healthcare and educational facilities developing strategies to make them ambitious journey to transform the as well as improved liveability and a more attractive, prosperous and landscape of India by setting up several higher standard of living. This trend sustainable while advancing towards smart cities across the country. is expected to continue in the coming the well-being of their citizens and years, with city population growth communities. The Indian government has undertaken by 2030 projected at almost 50%. The report also highlighted the concrete steps to make smart cities Cities are characterised by strained importance of developing an effective a reality with the launch of ‘India’s infrastructure which manifests itself as transformation and implementable 100 Smart Cities Challenge’ in 2015, power cuts and water shortages, a high strategy dovetailing the efforts of all where 100 aspirant cities competed cost of living, and unaffordable real the city actors to achieve the future with each other to come up with estate, resulting in urban sprawl and development of sustainable and holistic plans for becoming model VOXPVDQGDKLJKYROXPHRIWUDIğFWKDW competitive cities that addresses cities. causes pollution and delays. social, environmental and economic 7KHğUVWURXQGRIWKH6PDUW&LWLHV The motivation to become a smart issues in a holistic manner and provide Challenge received a tremendous city is driven by the need to surpass opportunities to all their stakeholders response across the nation, with the challenges posed by traditional and inhabitants. city administrators and government and conventional cities. Overcoming In this year’s report, performance- RIğFLDOVRISDUWLFLSDWLQJFLWLHV these critical challenges in a systematic based assessment has been conducted enthusiastically engaging with manner is critical for cities to attain for 20 major Indian cities in terms of citizens to shape a clear vision which sustainable and progressive growth, the operational effectiveness of the captures each city’s strategic ambition. while meeting the needs of all its urban services being delivered to the Workshops, webinars, fairs, walkathons stakeholders: citizens, businesses and citizens. The 10 cities analysed in and social media were leveraged governments. the previous report have also been across cities to stimulate discussion on the possible avenues for merging the Acknowledgment of the fact that the included in the analysis to assess concept of sustainability with the smart real India resides in large as well as the effectiveness of their start-to- city framework to improve the quality small cities has led to the proposition smart journey over the period of one of life for city inhabitants. Several of developing 100 smart cities. This year. A comprehensive assessment lakhs of responses were received from will serve to ease the pressure of of the current situation of each city citizens regarding key focus areas, pain migrant population in existing urban is conducted using various social, areas and prospective solutions to make enclaves and ensure that the struggles economic and urban components and their city smarter and more liveable. associated with urban living (slums, metrics. One of the main objectives smog, sewage and congestion) become of this assessment was to reveal the In Round 1, the 100 participating cities a thing of the past. current situation of these cities in were evaluated on a set of stringent terms of the selected parameters. This SDUDPHWHUVDQGJXLGHOLQHV7KHğUVWOLVW

4 PwC - The Indian Express Group of 20 smart cities for the Smart Cities In a bid to ensure equity in The third list of cities that were Challenge was released in January opportunities to all states and union selected: 7KHVHFLWLHVZRXOGEHWKHğUVW territories, a list of 23 additional in line to receive funds to achieve the cities was prepared. These cities were 1. Amritsar goal of transforming into a smart and given an opportunity to participate sustainable city that can address social, in a fast-track programme to improve 2. Kalyan environmental and economic issues in a their proposals and resubmit them holistic manner while making the most for evaluation by 30 May 2016. Out 3. Ujjain of future opportunities. These cities of these, 13 cities were selected to 4. Tirupati are currently improving upon their compete in the next cycle of the India proposals for necessary compliance Smart Cities Challenge. 5. Nagpur on the basis of counsel from the panel The list of fast-track cities that 6. Ajmer of experts who evaluated them. They ZHUHbVHOHFWHG will be rigorously monitored to ensure 7. Aurangabad adherence to the committed timeline for the implementation of the smart 1. Lucknow, Uttar Pradesh 8. Hubli city proposals. 2. Warangal, Telengana 9. Gwalior 7KHOLVWRIWKHğUVWFLWLHVWKDW ZHUHbVHOHFWHG 3. Shimla, Himachal Pradesh 10. Hubli-Dharwad 4. Chandigarh, Chandigarh 11. Jalandhar 1. Bhubaneswar, Orissa 5. Raipur, Chhattisgarh 12. Kalyan-Dombivali 2. Pune, Maharashtra 6. New Town Kolkata, West Bengal 13. Kohima 3. Jaipur, Rajasthan 7. Bhagalpur, Bihar 14. Kota 4. Surat, Gujarat 8. Panaji, Goa 15. Madurai 5. Kochi, Kerala 9. Port Blair, Andaman and Nicobar 16. Mangalore 6. Ahmedabad, Gujarat Islands 17.Namchi 7. Jabalpur, Madhya Pradesh 10. Imphal, Manipur 18. Nashik 8. Vishakhapatnam, Andhra Pradesh 11. Ranchi, Jharkhand 19. Rourkela 9. Solapur, Maharashtra 12. Agartala, Tripura 20. Salem 10. Davangere, Karnataka 13. Faridabad, Haryana 21. Shivamogga 11. Indore, Madhya Pradesh The remaining cities were provided the 22. Thane chance to compete in Round 2 of the 12. New Delhi Municipal Corporation challenge, where the revised proposals 23. Thanjavur 13. Coimbatore, Tamil Nadu were submitted on 30 June 2016. 24. Bangalore 14. Kakinada, Andhra Pradesh The results for Round 2 were released in September 2016 where the names of 25. Vadodara 15. Belagavi, Karnataka 27 cities in 12 states were announced. 26. Vellore The government has proposed a total 16. Udaipur, Rajasthan investment of Rs. 144 742 crores for 60 27. Kanpur 1 17. Guwahati, Assam cities under Smart City Project. 28. Agra 18. Chennai, Tamil Nadu 29. Varanasi 19. Ludhiana, Punjab

20. Bhopal, Madhya Pradesh

1. http://www.smartcitiesprojects.com/union-minis- try-released-third-list-27-cities-12-states/

How smart are our cities? 5 It is to be kept in mind that the a comprehensive picture of individual • &LW\VSHFLğFJRYHUQPHQWZHEVLWHV concept of a smart city must be cities, every city was assessed on the • &LW\VSHFLğFGHSDUWPHQWZHEVLWHV merged with sustainability for the basis of social, economic and urban welfare of people and our planet as characteristics. Further, several data • Our previous report ‘How smart are a whole. The marriage of innovation YHFWRUVDVGHğQHGLQVXEVHTXHQW our cities’ with technology will go a long way sections of this report, were explored. • Smart city proposals available on in optimising the management of The research methodology included the Ministry of Urban Development infrastructure and resources and, at the three core activities to build and website same time, focussing on inclusiveness validate various parameters and • Research papers available publicly and a greener environment. Smart ğQGLQJVDVSDUWRIWKHVWXG\ • Public reports and statistics, sustainable cities will lay the Desk research foundations for a better future—a surveys done by various analyst future where cities care for people, the Our research team started by organisations identifying the research goals, earth, air, water and the environment. Internal assessment information areas, boundaries, While our previous report highlighted information reliability and validation Smart city transformation entails urbanisation as a national-level procedures. City components that are the integrated development of concern and focussed on a competitive critical to smart city transformation various sectors that contribute to assessment of 10 Indian cities to ZHUHLGHQWLğHGDQGHPSKDVLVZDV city operations and the delivery empower city governments to take laid on assessment and investigation of competent services to city proactive steps to transform for around them. These components inhabitants. These sectors are also balanced growth, the current report were then mapped with the city interconnected. Improvement in one goes a step further in evaluating departments and agencies responsible enables improvement in others and 10 more cities in addition to the for their operations and management. vice versa. We looked at the journey of progress of the previous 10 in terms of A mapping exercise was conducted to the global cities that have embarked utilisation of technology, existing and develop a clear scope boundary and on a similar transformation and the planned infrastructure investments to focus efforts around the right areas sectors that played a vital role in to provide a higher quality of living to only. this transformation. We rationalised residents and a positive investment RXUğQGLQJVZLWKLQWKH,QGLDQFLW\ climate for businesses, and allowing The team relied on information and literature from the following sources: DGPLQLVWUDWLRQVHWXSDQGğQDOLVHG the maximisation of resource utilisation the following key sectors as part of the and transparency for governments. We • Various Indian government social, economic and urban review of believe this report will provide the right information portals each of the cities. impetus to policymakers and stimulate progressive debate on sustaining rapid urbanisation across India. Social Urban Economic

Health Power Municipal corporation City assessment approach We adopted a structured approach Education Water Sustainability that involved the detailed assessment Safety Transport of fundamental and critical data vectors for smart city transformation Disaster management Sewerage and sanitation and took cognisance of city readiness Solid waste management to achieve the smart city vision. For the 10 cities of the previous report, Storm water drainage the smart city proposals available on the Ministry of Urban Development website were studied to understand the progressive initiatives taken/proposed and these were considered in the readiness vector. In order to develop

6 PwC - The Indian Express Group Detailed sectoral analysis was Data vector/rating Rating 1 Rating 2 Rating 3 FRQGXFWHGDQGDFURVVHDFKLGHQWLğHG sector, and metrics were developed Current status High service Medium service Low service delivery for smart city benchmarks and target delivery delivery operating values. A city’s current performance level and service delivery Technology High technology Medium technology Low technology intervention involvement (for city involvement (limited involvement mechanism were then given a score monitoring and to city monitoring on the basis of its compliance to and control points) only) deviation from these benchmark DQGWDUJHWYDOXHV:HLGHQWLğHG Contribution to Essential to a smart Significant to a smart Least significant for benchmarks which have been assessed smart city city, fundamental city a requirement smart city and rated across three data vectors: • Current status (includes the smart city proposal interventions as 7KHğQDOVFRUHKDVEHHQGHULYHGDVSHU benchmarks across the three sector preparedness for the current report) the following formula: Social, Urban, Economics have been DGGHGWRDUULYHDWWKHğQDOFLW\ • Technology intervention rankings. • Contribution to smart city Final score = (Current Out of these 63 benchmarks, 57% status*0.3) + (technology depict an urban overview; 25%, a social intervention*0.3) + overview; and the remaining provide (contribution to smart city*0.4) an economic overview of the cities. During the assessment, care was taken High weightage is assigned to to use the most recent data available. ‘contribution to smart city’ to give a • &XUUHQWVWDWXV'HğQHVWKHFXUUHQW clear view of critical components that level of city performance and need immediate attention and efforts. service delivery across each of the Further, we have provided a list of benchmark. In the current report, key parameters that are required to it includes the smart city proposal be assessed by policymakers and city interventions as preparedness to administrators before embarking upon transform. the smart city transformation journey. • 7HFKQRORJ\LQWHUYHQWLRQ'HğQHV Rationalisation of assessment the use and state of technology results and city rankings solutions for city operations and the We rationalised our assessment delivery of various city services. It ğQGLQJVE\FDUU\LQJRXWDPLFUROHYHO includes the interventions proposed analysis of the initiatives taken by in the respective city’s smart city individual departments of the cities proposals. in their respective sectors across all • Contribution to smart city: LGHQWLğHGEHQFKPDUNV7RVXEVWDQWLDWH 'HğQHVWKHYLWDOLW\LQGH[DQGWKH RXUğQGLQJVDQGUDWLQJVDJDLQVWWKH contribution made by individual benchmarks, we examined in detail benchmarks in city operations. the kind of ground-level initiatives These data vectors are assessed on a and mechanisms being currently scale of one to three, three being the utilised. We have developed a toolkit highest rating and one the lowest. that has helped us standardise the Weights have been assigned to these GDWDYHFWRUVDFURVVDOOLGHQWLğHGFLWLHV data vectors on the basis of their and benchmarks. It has consolidated VLJQLğFDQFHDQGFRQWULEXWLRQWRKHOS scores on a scale of one to ten for assess the preparedness of the cities. each benchmark. Score of all the

How smart are our cities? 7 2. City Ranking’s and Assessments

Our previous report, ‘How smart are our cities?’ released at the 17th edition of the Express Technology Sabha provided a competitive assessment of the existing infrastructure as well as various social factors of 10 major Indian metros and leading cities – Bangalore, Pune, Jaipur, Chennai, Kolkata, Delhi, Mumbai, Hyderabad, Ahmedabad and Surat. Various aspects of the smart city concept were deliberated upon in the report to reveal how the city operates and services its citizens, while providing a clear picture of its current state to policymakers and city administrators. Ranking and Summary of cities in the previous report

Cities Total Score Rank

6.697 Bangalore 4

Pune 6.581 8

Jaipur 6.581 8

Chennai 6.916 2

Kolkata 6.618 7

Delhi 6.775 3

Mumbai 6.626 5

Hyderabad 6.202 9

Ahmedabad 6.625 6

Surat 6.994 1

8 PwC - The Indian Express Group City/utilities Bhopal Gurgaon Bhubaneshwar Indore Kochi Noida Lucknow Chandigarh Ludhiana Dehradun

Power 7.87 6.97 8.17 8.07 8.47 6.97 8.07 8.07 7.67 7.67

Water 6.50 6.67 8.00 7.50 7.33 6.94 7.00 7.00 7.00 6.67

Safety 6.83 7.58 6.58 7.33 8.08 7.08 6.83 6.83 7.08 6.83

Disaster 6.60 6.40 7.00 6.80 7.20 6.40 6.60 6.60 6.60 6.60 management

Transport 6.15 5.59 7.04 7.15 6.59 5.81 6.93 6.93 5.70 5.70

Sewerage and 5.67 5.67 6.33 6.67 6.33 6.00 6.67 6.67 5.67 5.33 sanitation

Solid waste 5.60 5.80 5.80 6.60 5.80 5.60 6.40 6.40 5.00 5.00 management

Storm water 5.22 4.89 6.22 5.56 5.89 5.89 6.22 6.22 4.22 4.56 drainage

Health 6.67 8.33 8.00 8.00 8.00 8.00 8.00 8.00 6.67 8.00

Education 6.00 6.75 6.75 6.50 6.00 6.75 7.50 7.50 6.25 7.25

Municipal 6.05 6.33 7.76 7.67 7.81 5.62 6.33 6.33 6.90 5.19 corporation

Sustainability 5.00 5.25 6.00 6.58 7.08 5.50 5.75 5.75 5.50 5.50

Total 6.179 6.353 6.971 7.035 7.049 6.381 6.858 6.858 6.741 6.880

How smart are our cities? 9 In this year’s report, we have conducted performance-based assessment for additional 10 Indian cities in terms of the operational effectiveness of urban services being delivered to the citizens. Ranking and Summary of cities in Current Report

Cities Total Score Rank

6.179 Bhopal 9

Gurgaon 6.353 8

Bhubaneshwar 6.971 3

Indore 7.035 2

Kochi 7.049 1

Noida 6.381 7

Lucknow 6.858 5

Chandigarh 6.858 5

Ludhiana 6.741 6

Dehradun 6.880 4

10 PwC - The Indian Express Group Bangalore

How smart are our cities? 11 Bangalore City snapshot

Total area and Total population and Economy population density gender ratio 10,100/km2 52%

GDP (INR) 741 km2 5569 billion 84.43 Lakh

City demographics Urban transport Bangalore Metro: Phase 1 Buses: 6400 Taxi Autorickshaw Local railway Population Per capita: Literacy rate: Crime index: growth rate 2,71,387 88.71% 50.00 47.18% INR (Urban) 1,27,264 INR (Rural)

City theme Cost of living Pollution index

Silicon Valley city *URFHU\LQGH[ Air PI Water PI Noise PI /RFDOSXUFKDVLQJSRZHU 5HQWLQGH[ 5HVWDXUDQWVLQGH[   

Next-gen infrastructure Urban transport • Namma Metro • %DQJDORUH(OHFWULFLW\6XSSO\&RPSDQ\ • 5HYHQXH'HSDUWPHQW2IğFH • 7UDIğFVLJQDOFDPHUD • %DQJDORUH:DWHU6XSSO\DQG • .DUQDWDND(GXFDWLRQ'HSDUWPHQW • ,QWHOOLJHQWWUDQVSRUWV\VWHP 6HZHUDJH%RDUG • 'HSDUWPHQWRI+HDOWKDQG • %UXKDW%DQJDORUH0DKDQDJDUD3DOLNH )DPLO\:HOIDUH • .DUQDWDND6WDWH1DWXUDO'LVDVWHU • %DQJDORUH0HWURSROLWDQ 0RQLWRULQJ&HQWUH 7UDQVSRUW&RUSRUDWLRQ • .DUQDWDND)LUHDQG • 572 (PHUJHQF\6HUYLFHV • %DQJDORUH'HYHORSPHQW$XWKRULW\ • %DQJDORUH3ROLFH

12 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.7

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2

Revenue realisation 2.3

24x7 water supply 2.1

Metering of water 1.7 connections

Billing efficiency 2 Water Online payment facility 2.7

Water losses 1.8

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 13 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 2.1 registration Public safety Verification, validation 2 or clearance

Complaint response time 2

Disaster prediction system: Flood, 1.8 earthquake, etc.: Early warning system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting management 2.4 systems

Fire stations basis 2.1 population density

Availability of fire stations with special devices and 2.1 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.6 red light violation detection

Challan management 2

Traffic management 2.4 system

Transport City parking management 1.7

Access to para-transit 1.7

Availability and frequency 2 of public transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

14 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 2-m 1.4 wide on either side of all street

Adherence to building and 1.4 parking standards

Households connected to the waste water, 3 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1

City population with regular solid waste 2.3 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 2 management

City solid waste that is disposed of in a sanitary 1.3 landfill, open dump, burnt

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1.3

Evacuation of water 1.7

Number of hospitals based on population 2.4 density requirement

Health Healthcare facilities 2.1

Emergency response facilities: Ambulance, 2.1 emergency ward, etc.

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 15 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

No. of schools 2.4

School for specially abled 1.7

Education College based on population density 2 requirement Professional colleges based on population 2 density requirement

Property tax payments 2.6

Online license issues 2.3

Complaint registrations 2

Municipal Licenses issuance TAT 2.3 corporation

RTI TAT 1.6

Registration of birth 2.6 and death

Online building plan 2.3 sanctions

Noise pollution 1.7

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 2

High score = 3 Moderate Score = 2 Limitedscore = 1

16 PwC - The Indian Express Group Overall assessment

Services - Bangalore Bangalore, the Silicon Valley city, Power has a consolidated score of 8.27 on 8.27 power. BESCOM has taken number of Sustainability Water initiatives for distribution of power, 6.67 5.75 although there are frequent cases of outage in summers. In transport, the Municipal corporation 7.48 7.08 Safety city has a consolidated score of 6.15, although there is a major shortage of means of public transport. BMTC buses form a major part of public Education 6.75 7.00 Disaster management transport as the metro has very limited coverage. In the areas of safety, disaster management, and sewerage and sanitation, the city has scores of 6.15 Health 7.33 Transport 6.83, 6.60 and 6.67, which are slightly 5.22 above average scores. Bangalore is 6.67 required to considerably improve Storm water drainage 6.00 Sewerage & sanitation its technology intervention in solid Solid waste management waste management and storm water drainage. In overall sustainability, the city has a score of 5.75.

How smart are our cities? 17 Pune

18 PwC - The Indian Express Group Pune City snapshot

Total area and Total population and Economy population density gender ratio

4400/km22 51.3%

GDP (INR) 710 km2 3177.6 billion 31.24 Lakh

City demographics Urban transport Buses Local Railway: Pune suburban rail Taxi Autorickshaw

Population Per capita: Literacy rate: Crime index: growth rate 1,27,000 INR 89.56% 42.61 30.37%

City theme Cost of living Pollution index

Oxford of the East Grocery Index 27.72 Air PI Water PI Noise PI Cost of living Index 26.36 Rent Index 7.52 Restaurants Index 17.66 71.12 74 68.3

Next-gen infrastructure Urban transport • Pune surveillance • Mahadiscom • Directorate of Technical • Bicycle tracks • Pune Municipal Corporation Education, Maharashtra • Bus rapid transit • Disaster Management Cell of Pune • Health Department, PMC • Intelligent transport system Municipal Corporation • Pune Mahanagar Parivahan • Maharashtra Industrial Development Mahamandal Limited Corporation • Pune Metropolitan Region • Revenue Department, Pune Development Authority • Pune Police

How smart are our cities? 19 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 3

Quality 2.3

Distribution losses 3

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.1

Energy efficiency initiatives: Street, 1.7 renewable energy subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2

24x7 water supply 2.4

Metering of water 2 connections

Billing efficiency 1.4 Water Online payment facility 2.1

Water losses 2.1

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

20 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 3

Online FIR and complaint, 2.1 etc., registration Public safety Verification, validations 1.7 and clearance

Complaint response time 2

Disaster prediction system, early 2.1 warning system

Disaster alarm and 1.8 response system

Disaster Efficient firefighting 2.4 management systems

Fire station basis 1.8 population density

Availability of fire stations with special devices and 2.4 materials for firefighting Transport surveillance: Traffic, violation detection/speed violation 2.6 detection/red light violation detection

Challan management 1.7

Traffic management 2.4 system

Transport City parking management 1.4

Access to para-transit 1.7

Availability and frequency 2 of public transport

Availability of bicycle 2 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 21 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 1.7 either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1

City population with regular solid waste 2.3 collection (residential)

Collection of municipal 2.3 solid waste

Solid waste Recycling of solid waste 2 management

Solid waste disposal 2

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 1.4 identified hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.4

No of hospitals against 2.4 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

22 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.4 emergency wards, etc.)

Total number of schools 2.7

School for the 1.7 specially abled Education Colleges based on population density 2.3 requirement Professional colleges based on population 2.3 density requirement

Property tax payment 2.6

Online license issues 1.4

Complaint registrations 2.3

Municipal Licenses issuance TAT 1.7 corporation

RTI TAT 1.3

Birth and death 1.7 registration

Online building 2 plan sanction

Noise pollution 1.4

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 23 Overall assessment

Services - Pune Pune, with a population of 31.24 lakh, Power spans an area of approximately 710 km2. The city has a consolidated score Sustainability 8.37 Water of 8.27 in power. In the areas of water, 6.50 safety and disaster management, 5.00 Municipal corporation Safety Pune has consolidated scores of 6.17, 7.33 6.19 6.58 and 7.00, respectively. The city has limited public transport facilities, 7.50 Education and citizens have to rely on autos and 7.00 Disaster management cabs. The city is required to improve its technology intervention in these 8.00 areas in order to further improve its 6.26 service delivery to citizens. Pune has Health 4.22 Transport a consolidated score of 6 in the areas 6.00 of solid waste management as well Storm water drainage 6.60 Sewerage & sanitation as sewerage and sanitation. With a Solid waste management score of 5 in sustainability, the city needs to considerably improve in the sustainability domains of air and QRLVHbSROOXWLRQ

24 PwC - The Indian Express Group Jaipur

How smart are our cities? 25 Jaipur City snapshot

Total area and Total population and Economy population density gender ratio 598 /km2 52.6%

GDP (INR)

2 1597 billion 111.8 km 30.46 lakh

City demographics Urban transport Jaipur Metro: Phase 1 Buses: Taxi Autorickshaw Shared auto Population Per capita: Literacy rate: Crime index: growth rate 72,156 INR 75.5% 33.61 26.91%

City theme Cost of living Pollution index

Pink City Grocery Index 5.11 Air PI Water PI Noise PI Cost of Living Index 25.48 Rent Index 4.62 Restaurants Index 15.61 59.52 57.3 46.88

Next-gen infrastructure Urban transport • BRT • Jaipur Vidyut Vitran Nigam • Revenue Department, Jaipur • CCTV cameras • Water Resources Department, • Department of College Education • Metro Rajasthan • Department of Medical, Health • Jaipur Municipal Corporation and Family Welfare • Disaster Management and Relief • Rajasthan State Road Transport Department Corporation (RSRTC) • Jaipur Fire Brigade Department • Jaipur Development Authority • Jaipur Police

26 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.3

Distribution losses 2.4

Energy consumption 2.4 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.1

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2.6

Revenue realisation 2

24x7 water supply 2.1

Metering of water 2 connections

Billing efficiency 2 Water Online payment facility 2.1

Water losses 2.1

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 27 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 2.4 registration Public safety Verification, validation 2 or clearance

Complaint response time 1.7

Disaster prediction system, early warning 2.1 system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire stations based on population density 2.1 requirement Availability of fire stations with special devices and 2.1 materials for fire fighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 1.7

Traffic management 2.4 system

Transport City parking management 2

Access to para-transit 1.4

Availability and frequency 2 of public transport

Availability of bicycle 2 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

28 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2-m width on 1.7 either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water or 2.1 sewerage network

Sewerage and sanitation Treatment of waste water 1.7

Use of treated water 1

City population with regular solid waste 1.7 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.7 management

Solid waste disposal 1.3

Hazardous waste 1.7 recycling

Availability of required drainage systems at 1.7 identified hotspots

Storm water Rainwater harvesting 1.3 drainage

Evacuation of water 1.7

No. of hospitals against 2.4 population density

Health Healthcare facilities 2.4

Emergency response facilities (ambulance, 2.4 emergency wards)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 29 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

No. of schools 2.1

School for specially abled 1.4

Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 1.7

Online trade license 1.4 issuance TAT

Complaint registrations 2.6

Municipal Online health licenses 1.4 corporation issuance TAT

RTI TAT 1.3

Birth and death 2.4 registrations

Online building plan 1.4 sanctions

Noise pollution 2

Air pollution 2.4

Sustainability Adherence to the green 2.1 building norms

Water pollution 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

30 PwC - The Indian Express Group Overall assessment

Services - Jaipur Jaipur, popularly known as the Power Pink City, spans an area of 111 8.17 km2 and has a population of 30.46 lakh. In the power domain, Sustainability Water 7.42 Jaipur has a consolidated score of 6.67 8.17. The city needs to improve its consumer metering, billing and Municipal corporation Safety 7.33 FROOHFWLRQHIğFLHQF\DQGDOVRWDNH 5.81 XSSURJUHVVLYHbVWHSVLQWKHXWLOLVDWLRQ of renewable energy sources. In the areas of water, safety and disaster Education 6.25 7.00 Disaster management management, the city has consolidated scores of 6.67, 7.33 and 7 respectively. Jaipur is required to considerably 8.00 6.37 improve its technology intervention in Health Transport water and disaster. 5.22 5.33 5.40

Storm water drainage Sewerage & sanitation Solid waste management

How smart are our cities? 31 Chennai

32 PwC - The Indian Express Group Chennai City snapshot

Total area and Total population and Economy population density gender ratio 26902/km2 50.26%

GDP (INR)

2 3899 billion 426 km 46.81 lakh

City demographics Urban transport Chennai Metro Buses: Taxi Autorickshaw Local train Population Per capita: Literacy rate: Crime index: growth rate 57,706 INR 90.8% 46.3 7.8%

City theme Cost of living Pollution index

Detroit of South Asia Grocery Index 26.54 Air PI Water PI Noise PI Cost of Living Index 25.26 Rent Index: 7.08 Restaurants Index: 15.47 66.47 66.03 54.6

Next-gen infrastructure Urban transport • BRT • Tamil Nadu Electricity Board • Corporation of Chennai Zone • CCTV cameras • Tamil Nadu Generation and Revenue Department • Metro Distribution Corporation Limited • Tamil Nadu School Education • Chennai Metro Water Department • Corporation of Chennai • Public Health Department, Chennai • Revenue Administration, Disaster Management and Mitigation • State Transport Authority - Department Tamil Nadu • Tamil Nadu Fire and Rescue Services • Tamil Nadu State Transport Corporation • Tamil Nadu Police • Chennai Metropolitan Development Authority

How smart are our cities? 33 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.3

Distribution losses 2.4

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2.6

Revenue realisation 2

24x7 water supply 2.1

Metering of water 2 connections

Billing efficiency 2 Water Online payment facility 2.4

Water losses 2.1

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

34 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 3 registration Public safety Verification, validation 2 or clearance

Complaint response time 2

Disaster prediction system, early 2.4 warning system

Disaster alarm and 2.4 response system

Disaster Efficient firefighting 2.1 management systems

Fire station basis 2.4 population density

Availability of fire stations with special devices and 2.4 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 1.7 red light violation detections

Challan management 2.6

Traffic management 2.4 system

Transport City parking management 1.7

Access to para-transit 1.4

Availability and frequency 2.3 of public transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 35 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 1.4 either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water or 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 1.7

Use of treated water 1.6

City population with regular solid waste 2 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 2 management

Solid waste disposal 1.6

Hazardous waste 2 recycling

Availability of requisite drainage systems at 2 identified hotspots

Storm water drainage Rainwater harvesting 1.3

Evacuation of water 2

No of hospitals against 2.7 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

36 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.7 emergency wards, etc.)

Total number of schools 2.1

School for the 1.4 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 2.6

Online license issues 1.7

Complaint registrations 2.6

Municipal Licenses issuance TAT 1.7 corporation

RTI TAT 1.3

Birth and death 3 registration

Online building 2.3 plan sanctions

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 37 Overall assessment

Services - Chennai Chennai, the Detroit of South Asia, spans an area of 426 km2 and has a Power population cover of 46.46 lakh. In Sustainability Water power, the city has a consolidated score of 8.27, which is good in comparison 5.75 to other states. Chennai needs to Municipal corporation 8.27 Safety implement appropriate mechanisms 6.83 in order to ensure round-the-clock 7.83 7.05 power supply. In the areas of water, disaster management and municipal Education 6.25 Disaster management corporation, the cumulative score 7.80 of the city is 6.83, 7.8 and 7.05 respectively. 6.26 Health Transport 8.33 5.89 6.33 6.40 Storm water drainage Sewerage & sanitation Solid waste management

38 PwC - The Indian Express Group Kolkata

How smart are our cities? 39 Kolkata City snapshot

Total area and Total population and Economy population density gender ratio

24,429/km2 52.41%

GDP (INR) 9960 billion 185 km2 46.46 Lakh

City demographics Urban transport Kolkata Metro Buses: Taxi Autorickshaw Tram Hand Pulled Rickshaw Population Literacy rate: Crime index: growth rate 87.14% 57.29 1.67%

City theme Cost of living Pollution index

Salt Lake City Grocery Index 26.14 Air PI Water PI Noise PI Cost of Living Index 25.37 Rent Index 6.10 Restaurants Index 17.19 75.52 64.29 53.75

Next-gen infrastructure Urban transport • Tram • Calcutta Electric Supply Corporation • Department of Disaster • CCTV cameras • Kolkata Metropolitan Water and Management, Government of West Bengal • Metro Sanitary Authority • Kolkata Municipal Corporation • West Bengal Fire Services • Kolkata Metropolitan • Land and Land Revenue Development Authority Department • Kolkata Police • Department of School Education • Department of Health and Family Welfare, West Bengal • Calcutta State Transport Corporation

40 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.3

Distribution losses 2.7

Energy consumption 2.4 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 1.8

Energy efficiency initiatives: Streets, 1.7 renewable, subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2.3

24x7 water supply 1.8 of water

Metering of water 1.7 connections

Billing efficiency 1.4 Water Online payment facility 3

Water losses 1.8

Revenue realisation 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 41 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 3 registration Public safety Verification, validation 1.7 or clearance

Complaint response time 2

Disaster prediction system, early warning 2.1 system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 2.4 management systems

Fire stations based on population density 2.4 requirement Fire stations with special devices and materials for 2.7 fire fighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 1.7

Traffic management 2.1 system

Transport Parking management 1.7

Access to para-transit 1.4

Availability and frequency 1.7 of mass transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

42 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 1.4 2-m width on either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.4 sewerage network Sewerage and sanitation Treatment of waste water 1.7

Use of treated water 1

City population with regular solid waste 1.4 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.7 management City solid waste that is disposed of in a 1.3 sanitary landfill, open dump or burnt

Hazardous waste 1.4 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1

Evacuation of water 1.7

No. of hospitals against 2.1 population density

Healthcare facilities (HMIS, health records, 3 Health mobile health tracking, etc.) Emergency response facilities (ambulance, 2.4 emergency wards)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 43 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

No. of school against 2.1 population

School for specially abled 2

Education Colleges against 2.3 population density

Professional colleges based on population 2 density requirement

Property tax payments 2

Online license issuance 2.6

Complaint registrations 2.3

Municipal License issuance TAT 2.3 corporation

RTI TAT 1

Registration of birth 3 and death

Online building plan 2.4 sanction

Noise pollution 2

Air pollution 1.4

Sustainability Adherence to the green 1.7 building norms

Water pollution 2.1

High score = 3 Moderate Score = 2 Limitedscore = 1

44 PwC - The Indian Express Group Overall assessment

Services - Kolkata Kolkata, nicknamed the ‘eastern Power gateway of India’, is the capital of the state of West Bengal. It is located on Sustainability 8.07 Water the east of the River Hooghly. Kolkata 6.17 has a rich history and has India’s oldest 6.00 port and the sole major riverine port. Municipal corporation 7.58 Safety 7.43 Kolkata has a population of 46.46 lacs. Kolkata has fared well in the health sector with a score of 8.33. The state of power is also good with a score of 8.07. Education 7.00 7.80 Disaster management The area where Kolkata lags is storm water drainage systems and solid waste management systems, with scores 5.48 of 4.89 and 5.00 respectively. The Health Transport water network in Kolkata also needs 8.33 5.67 improvement. It scored a total of 6.17 5.00 4.89 in the water sector. Storm water drainage Sewerage & sanitation

Solid waste management

How smart are our cities? 45 Delhi

46 PwC - The Indian Express Group Delhi City snapshot

Total area and Total population and Economy population density gender ratio

11,297/km2 53%

GDP (INR) 4,51,154 crores 11,297/km2 1.103 Crore

City demographics Urban transport Delhi Metro: Phase 3 Buses: 6274 Taxi Autorickshaw Local railway

Population Per capita: Literacy rate: Crime index: growth rate INR 1.92 86.34% 60.27 21.21% Lacs/annum

City theme Cost of living Pollution index

National capital city *URFHULHV,QGH[ Air PI Water PI 1RLVH3, /RFDO3XUFKDVLQJ3RZHU 5HQW,QGH[ 5HVWDXUDQWV,QGH[   

Next-gen infrastructure Urban transport • Delhi Metro • 'HOKL)LUH6HUYLFHV • %6(65DMGKDQL • 7UDIğFVLJQDOFDPHUD • 5HYHQXH'HSDUWPHQW'HOKL • %6(6

How smart are our cities? 47 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.3

Distribution losses 2.7

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2.3

24x7 water supply 2.4

Metering of water 2 connections

Billing efficiency 1.7 Water Online payment facility 3

Water losses 2.1

Revenue realisation 2.3

High score = 3 Moderate Score = 2 Limitedscore = 1

48 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR, complaints 2.4 registration Public safety Verification, validation 2 or clearance

Complaint response time 2

Disaster prediction system, early 2.1 warning system

Disaster alarm and 1.8 response system

Disaster Efficient firefighting 2.4 management systems

Fire station basis 1.8 population density

Fire stations with special devices and materials for 2.4 fire fighting Transport surveillance: Traffic violation detection, 1.7 speed violation

Challan management 2

Traffic management 2.4 system

Transport City parking management 2

Access to para-transit 1.7

Availability and frequency 2 of public transport

Bicycle tracks 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 49 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpaths of minimum 2m 1.4 width on either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.7 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.6

City population with regular solid waste 2.3 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 2 management

Solid waste disposal 1.3

Hazardous waste 1.4 recycling

Availability of requisite drainage systems at 1.7 identified hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.7

No. of hospitals against population density 2.1 requirement Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

50 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.4 emergency wards, etc.)

Total number of schools 2.4

School for the 1.4 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 2.6

Online license issues 2.6

Complaint registrations 2

Municipal Licenses issuance TAT 2.3 corporation

RTI TAT 1.9

Birth and death 2.3 registration

Online building 2.3 plan sanction

Noise pollution 1.7

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 51 Overall assessment

Services - Delhi New Delhi is the capital of India and KDVDOOWKHFHQWUDOJRYHUQPHQWRIğFHV Power 8.37 and courts. Delhi has a high percentage of green cover and is full of ancient Sustainability Water 7.50 monuments and is rich in Indian cultural history. It is a microcosm of the 5.25 entire country. Delhi fares well in the Municipal corporation Safety 7.62 7.58 power domain with a score of 8.37. The Municipal Corporation of Delhi had a healthy score of 7.62; healthcare also had a positive score of 7.67. The city Education 6.50 7.00 Disaster management lacks a robust storm water drainage system, resulting in a low score of 4.89 for the domain. Solid waste 5.93 management also needs improvement Health 7.67 Transport 4.89 as it scored a low 6.00 in the domain. Delhi’s overall sustainability is very low 6.00 7.00 at a score of 5.25. Storm water drainage Sewerage & sanitation

Solid waste management

52 PwC - The Indian Express Group Mumbai

How smart are our cities? 53 Mumbai City snapshot

Total area and Total population and Economy population density gender ratio 21,000/km2 47% 53%

GDP (INR) 13,996 billion 603 km2 1.244 Crore

City demographics Urban transport Mumbai Metro: Phase 2 Buses: 6274 Taxi Autorickshaw Local railway

Population Per capita: Literacy rate: Crime index: growth rate 1.89 lakh 89.73% 50.53 4.7% INR/annum

City theme Cost of living Pollution index

Financial capital of India *URFHULHVLQGH[ $LU3, :DWHU3, 1RLVH3, /RFDOSXUFKDVLQJSRZHU 5HQWLQGH[ 5HVWDXUDQWVLQGH[   

Next-gen infrastructure Departments • Mumbai Metro • 0DKDGLVFRP%(67 • 0XPEDL)LUH%ULJDGH • 'LUHFWRUDWHRI • 7UDIğFVLJQDOFDPHUD • %0& 'HSDUWPHQW +HDOWK6HUYLFHV • ,QWHOOLJHQWWUDQVSRUWV\VWHP • 0&*0 • 5HYHQXH'HSDUWPHQW • 0657&%(67 Mumbai • 100& • MMRDA • 'LUHFWRUDWHRI7HFKQLFDO • 0XPEDL3ROLFH • %0& (GXFDWLRQ0DKDUDVKWUD • 0&*0 • 0DKDUDVKWUD3XEOLF • 100& +HDOWK'HSDUWPHQW • %0& • 0&*0 • 100&

54 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 3

Quality 2.3

Distribution losses 3

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.1

Energy efficiency initiatives: Streets, 1.7 renewable, subsidy and green buildings

Billing efficiency 2

Revenue realisation 2

24x7 water supply 2.4 of water

Metering of water 1.7 connections

Billing efficiency 1.7 Water Online payment facility 2.7

Water losses 2.1

Revenue realisation 2.3

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 55 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 2.7 registration Public safety Verification, validation 1.4 or clearance

Complaint response time 2

Disaster prediction system, early warning 2.1 system

Disaster alarms and 1.8 response system

Disaster Efficient firefighting 2.4 management systems

Fire stations basis 2.4 population density

Fire stations with special devices and materials for 2.4 firefighting Transport surveillance: Traffic violation detection, speed violation detection, 1.7 red light violation detections

Challan management 2

Traffic management 2.4 system

Transport Parking management 1.4

Access to para-transit 2

Availability and frequency 2.3 of mass transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

56 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2-m width on 1.4 either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.7 sewerage network Sewerage and sanitation Waste water treatment 2

Treated water usage 1.6

Population with regular solid waste collection 2.3 (residential)

Collection of municipal 2.3 solid waste

Solid waste Recycling of solid waste 1.4 management Solid waste that is disposed of in a sanitary 1.3 landfill, open dump or burnt

Hazardous waste 1.4 recycling

Availability of required drainage in identified 1.7 hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.7

No. of hospitals against 1.8 population density

Health Healthcare facilities 2.4

Emergency response facilities (ambulances, 2.1 emergency wards, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 57 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2.1

School for specially abled 1.4

Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 2.6

Online license issuance 2.6

Complaint registrations 2.6

Municipal License issuance TAT 2.3 corporation

RTI TAT 2.3

Birth and death 1.9 registration

Online building plan 2.3 sanction

Noise pollution 1.4

Air pollution 1.4

Sustainability Adherence to the green 2.1 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

58 PwC - The Indian Express Group Overall assessment

Services - Mumbai 0XPEDLWKHğQDQFLDOFDSLWDORI Power India, is also the capital of the state 8.27 of Maharashtra. With a staggering Sustainability Water 18.4 million people, it is the most 7.17 populous city in India. It is called an alpha world city and has the highest 5.25 Municipal corporation Safety GDP among cities in Central, South 7.48 7.08 or West Asia. Mumbai has scored the highest in the power domain with a score of 8.27. The city’s municipal corporation has a healthy score of 7.48 Education 6.25 7.40 Disaster management out of 10. Healthcare is also good with a score of 7. The city is plagued by EDGWUDIğFFRQGLWLRQVZKLFKZRUVHQ 5.93 7.00 during the monsoons owing to the Health Transport 4.89 extremely poor storm water drainage system throughout the city. This is the 7.00 Storm water drainage 5.80 Sewerage & sanitation reason transportation and storm water drainage have scores of 5.93 and 4.89 Solid waste management respectively.

How smart are our cities? 59 Hyderabad

60 PwC - The Indian Express Group Hyderabad City snapshot

Total area and Total population and Economy population density gender ratio 18,480/km2 48% 52%

GDP (INR) 4,899.5 billion 650 km2 68.09 Lacs

City demographics Urban transport Mana Metro: Phase 1 Buses: 6274 Taxi Autorickshaw Local railway

Population Per capita: Literacy rate: Crime index: growth rate INR 44,300/ 82.96% 40.35 2.97% annum

City theme Cost of living Pollution index

City of pearls *URFHULHV,QGH[ $LU3, :DWHU3, 1RLVH3, /RFDO3XUFKDVLQJ3RZHU 5HQW,QGH[ 5HVWDXUDQWV,QGH[   

Next-gen infrastructure Departments • Hyderabad Metro Rail • $QGKUD3UDGHVK6RXWKHUQ3RZHU • $3)LUH6HUYLFH'HSDUWPHQW • 7UDIğFVLJQDOFDPHUD 'LVWULEXWLRQ&RPSDQ\/LPLWHG • 5HYHQXH'HSDUWPHQW+\GHUDEDG • ,QWHOOLJHQWWUDQVSRUWV\VWHP • +\GHUDEDG0HWURSROLWDQ:DWHU • 'HSDUWPHQWRI7HFKQLFDO 6XSSO\DQG6HZHUDJH%RDUG (GXFDWLRQ*RYHUQPHQWRI • *UHDWHU+\GHUDEDG0XQLFLSDO $QGKUD3UDGHVK &RUSRUDWLRQ • 'LUHFWRUDWHRI3XEOLF+HDOWKDQG • 5HYHQXH'LVDVWHU0DQDJHPHQW )DPLO\:HOIDUH 'HSDUWPHQW • *R$37UDQVSRUW'HSDUWPHQW • +\GHUDEDG0HWURSROLWDQ • 7HODQJDQD7UDQVSRUW'HSDUWPHQW 'HYHORSPHQW$XWKRULW\ • +\GHUDEDG3ROLFH

How smart are our cities? 61 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 3

Energy consumption 2.4 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.7

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2

24x7 water supply 1.8

Metering of water 1.4 connections

Billing efficiency 1.7 Water Online payment facility 2.7

Water losses 2.4

Revenue realisation 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

62 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 3 registration Public safety Verification, validation 2.3 or clearance

Complaint response time 1.7

Disaster prediction system, early 2.1 warning system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire station basis 1.8 population density

Fire stations with special devices and materials for 1.8 fire fighting Transport surveillance: Traffic violation detection, 2 speed violation

Challan management 1.7

Traffic management 2.4 system

Transport Parking management 1.4

Access to para-transit 1.4

Availability and frequency 1.4 of public transport

Bicycle tracks 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 63 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2-m width on 1.4 either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 1.8 sewerage network

Sewerage and sanitation Treatment of waste water 1.4

Use of treated water 1

Population with regular solid waste collection 1.7 (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.7 management

Solid waste disposal 1.3

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 1.4 identified hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.4

No of hospitals against 1.4 population density Health

Healthcare facilities 2.1

High score = 3 Moderate Score = 2 Limitedscore = 1

64 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.4 emergency wards, etc.)

Total number of schools 1.8

School for the 1.7 differently abled Education Colleges against 1.7 population density

Professional colleges 2 against population density

Property tax payments 2.3

Online license issues 2

Complaint registrations 2.6

Municipal Licenses issuance TAT 1.4 corporation

RTI TAT 1.3

Birth and death 2.4 registration

Online building 2 plan sanction

Noise pollution 1.4

Air pollution 1.7

Sustainability Adherence to the green 2.1 building norms

Water pollution 1.8

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 65 Overall assessment

Services - Hyderabad Hyderabad is the capital city of the state of Telengana. It is known for its Power biryani and the fabulous wealth of the 8.17 nawabs. In the last few years, it has Sustainability Water become a rapidly growing IT hub. With 6.33 a score of 8.17, Hyderabad scored the 5.83 highest in the power domain. The city Municipal corporation 7.83 Safety fared decently in the sectors of health, 6.67 municipal corporation and safety, with scores of 7.33, 6.67 and 7.83 respectively. The areas of concern for Education 6.00 6.60 Disaster management the city include storm water drainage, which had a meagre score of 4.22. To race ahead in the future, the city needs 5.37 to improve its transportation facilities, 7.33 sewerage and sanitation and solid Health Transport 4.22 4.67 waste management. 5.40 Storm water drainage Sewerage & sanitation

Solid waste management

66 PwC - The Indian Express Group Ahmedabad

How smart are our cities? 67 Ahmedabad City snapshot

Total area and Total population and Economy population density gender ratio 9900/km2 47% 53%

GDP (INR) 7,989.54 billion 464 km2 55.77 lakh

City demographics Urban transport BRTS: 220 Buses: 750 Taxi Autorickshaw

Population Per capita: Literacy rate: Crime index: growth rate INR 1.07 88.29% 27.94 19.17% lacs/annum

City theme Cost of living Pollution index

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68 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.3

Distribution losses 2.4

Energy consumption 2.1 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2

24x7 water supply 2.4 of water

Metering of water 1.7 connections

Billing efficiency 2 Water Online payment facility 2.4

Water losses 2.7

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 69 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR, complaints 2.7 registration Public safety Verification, validation 2 or clearance

Complaint response time 1.7

Disaster prediction system, early warning 2.1 system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 2.4 management systems

Fire stations basis 2.4 population density

Fire stations with special devices and materials for 1.8 firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 2

Traffic management 2.4 system

Transport Parking management 1.7

Access to para-transit 1.7

Availability and frequency 1.7 of mass transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

70 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 2-m 1.4 width on either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.4 sewerage network Sewerage and sanitation Treatment of waste water 2

Use of treated water 1

City population with regular solid waste 2 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 2 management Solid waste that is disposed of in a sanitary 1.6 landfill, open dump or burnt

Hazardous waste 2 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1.3

Evacuation of water 1.7

No. of hospitals against 2.1 population density

Health Healthcare facilities 2.1

Emergency response facilities (ambulances, 2.1 emergency wards, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 71 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2.1

School for specially abled 1.7

Education Colleges against 1.7 population density

Professional colleges 1.7 against population density

Property tax payments 2.6

Online license issuance 2.3

Complaint registrations 2.3

Municipal License issuance TAT 2.3 corporation

RTI TAT 1.9

Registration of birth 2.6 and death

Online building plan 2.3 sanction

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

72 PwC - The Indian Express Group Overall assessment

Services - Ahmedabad 7.97 Power 7.00 Sustainability Water 5.75 7.58 7.76 Municipal corporation Safety

7.20 Education 6.00 Disaster management

5.81 Health Transport 7.00 5.22 6.00 Storm water drainage Sewerage & sanitation 6.20 Solid waste management

Ahmedabad (the erstwhile capital of Gujarat) is the largest city of the state of Gujarat. With a population of more than 6.3 million it is the sixth largest city in India. It is the home city of our current Prime Minister, Hon’ble Shri Narendra Modi. The city boasts of the best management institute of the country and the best institute for design. It is used to be the Manchester of India owing to the existence of a large number of textile mills. However, the city is now known as the commercial capital of the state of Gujarat and is thriving in the service, IT and food processing sectors. It has scored the highest in the power domain, with a score of 7.97. The city has fared decently well in most of the other sectors, including municipal corporation, safety, disaster management, water and healthcare, with scores of 7.76, 7.58, 7.20, 7.00 and 7.00 respectively. The city needs to improve sustainability and solid waste management.

How smart are our cities? 73 Surat

74 PwC - The Indian Express Group Surat City snapshot

Total area and Total population and Economy population density gender ratio 1,376/km2 43% 57%

GDP (INR) 2,685.56 billion 326.5 km2 44.67 lakhs

City demographics Urban transport Surat BRTS: 114 km, 148 stations Buses: 125 Taxi Autorickshaw

Population Per capita: Literacy rate: Crime index: growth rate 4.57 lakhs 87.89% 27.20 65% INR/annum

City theme Cost of living Pollution index

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How smart are our cities? 75 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 3

Quality 2.3

Distribution losses 3

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2.3

24x7 water supply 2.7

Metering of water 2 connections

Billing efficiency 2 Water Online payment facility 2.4

Water losses 2.7

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

76 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR, complaints 2.4 registration Public safety Verification, validation 1.7 or clearance

Complaint response time 2

Disaster prediction system, early 2 warning system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 2.4 management systems

Fire station basis 2.4 population density

Availability of fire stations with special devices and 2.1 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection 2 and red light violation detection

Challan management 1.7

Traffic management 2.4 system

Transport Parking management 2

Access to para-transit 1.7

Availability and frequency 2 of mass transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 77 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 1.4 2-m width on either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water or 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.6

City population with regular solid waste 2.3 collection (residential)

Collection of municipal 2.3 solid waste

Solid waste Recycling of solid waste 2 management City solid waste that is disposed of in a sanitary 1.6 landfill, open dump or burnt

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 2 identified hotspots in the city Storm water drainage Rainwater harvesting 1.3

Evacuation of water 2

No of hospitals against 2.4 population density Health

Healthcare facilities 2.1

High score = 3 Moderate Score = 2 Limitedscore = 1

78 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.1 emergency wards, etc.)

Total number of schools 2.1

School for the 2 differently abled Education Colleges against population density 2 requirement Professional colleges based on population 2 density requirement

Property tax payments 2.6

Online license issues 1.7

Complaint registrations 2.6

Municipal Licenses issuance TAT 2.3 corporation

RTI TAT 1.9

Registration of birth 2.3 and death

Online building 2.3 plan sanction

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 1.8 building norms

Water pollution 2

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 79 Overall assessment

Services - Surat Surat, also known as the ‘Diamond City’, is one of the oldest diamond- 8.67 cutting centres in the world. Further, Power 90% of the world’s rough diamonds Sustainability Water are cut and polished in Surat. It also 6.00 7.67 produces about 40% of India’s total man-made fabric. Moreover, its IT Municipal corporation Safety sector is also slowly picking up. Surat 7.48 7.33 has scored exceptionally in the power sector, with a score of 8.67. Surat fared averagely in the domains of disaster Education 6.75 7.40 Disaster management management, municipal corporation, water and safety, with scores of 7.40, 7.48, 7.67 and 7.33. Surat lags 6.15 behind in its storm water drainage 7.33 Health Transport systems, solid waste management systems, sewerage and sanitation. 5.89 6.67 Transportation within the city is poor, Storm water drainage 6.60 Sewerage & sanitation ZKLFKLVUHĠHFWHGLQWKHFLW\łVVFRUHRI 6.45. The overall sustainability score of Solid waste management Surat is 6.

80 PwC - The Indian Express Group Bhopal

How smart are our cities? 81 3. Detailed city assessments

Bhopal City snapshot

Total area and Total population and Economy population density gender ratio 3,887/km2 52.06%

463 km2

GDP (INR) 195.30 billion 17.98 lakh (2011–12)

City demographics Urban transport Buses Taxi Autorickshaw Bus Local trains

Population Per capita: Literacy rate: Crime index: growth rate 47,214 INR 83.47% 37.5 28.46%

City theme Cost of living Pollution index

Lake city Grocery index 21.59 Air PI Water PI Noise PI &RVWRIOLYLQJLQGH[ Rent index 4.15 5HVWDXUDQWVLQGH[ 71.43 73.44 75

Next-gen infrastructure Urban transport • Bus Rapid Transport • MP Madhya Kshetra Vidyut Vitran Co • 035HYHQXH'HSDUWPHQW System (BRTS) • MP Adyogik Kendra • School Education Department, MP • Public bike sharing Vikas Nigam • Department of Health and Family • Smart city • Bhopal Municipal Corporation Welfare, MP • MP State Natural Disaster • MP Transport Department Management Authority • RTO • 03ğUHVHUYLFHV • %KRSDO'HYHORSPHQW$XWKRULW\ • MP police

82 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.1

Energy consumption 2.7 details

Online payment facility 3

Grievance redressal or Power customer relationship 3 management (CRM) for citizens

Metering 2.4

Energy efficiency initiatives: Street, 1.7 renewable energy subsidy and green buildings

Billing efficiency 2

Revenue realisation 2.3

24x7 water supply 2.1 of water

Metering of water 1.7 connections

Billing efficiency 1.7 Water Online payment facility 2.7

Water losses 2.1

Revenue realisation 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 83 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online First Information Report (FIR) and 2.4 complaint registration Public safety Verification, validations 1.7 or clearance

Complaint response time 1.7

Disaster prediction system, early warning 2.1 system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 1.8 management systems

Fire stations against 2.1 population density

Fire stations with special devices and materials for 1.8 firefighting Transport surveillance: Traffic violation detection, speed violation detection 2.3 and red light violation detection

Challan management 1.7

Traffic management 2.4 system

Transport Parking management 1.7

Access to para-transit 1.4

Availability and frequency 2 of mass transport

Availability of bicycle 1.7 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

84 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 1.7 2-m width on either side of all streets

Adherence to building and 1.7 parking standards

Households connected to the waste water or 2.1 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1

City population with regular solid waste 2 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 1.7 management City solid waste that is disposed of in a 1.3 sanitary landfill, open dump or burnt

Hazardous waste 1.4 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1.3

Evacuation of water 1.7

No. of hospitals against 1.8 population density

Healthcare Health facilities (hospital management information 2.1 system [HMIS], health records, mobile health tracking, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 85 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulances, 2.1 emergency wards, etc.)

No. of schools 1.8 against population

Schools for the 1.4 specially abled Education Colleges against 2 population density

Professional colleges based on population 2 density requirement

Property tax payment 2.3

Online license issuance 1.4

Complaint registration 2.3

Municipal License issuance 1.4 corporation turnaround time (TAT)

RTI TAT 1

Registration of birth 2.6 and death

Online building plan 1.7 sanction

Noise pollution 1.4

Air pollution 1.4

Sustainability Adherence to green 1.8 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

86 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2

Distribution losses 2.1

Energy consumption 2.7 details

Online payment facility 3

Grievance redressal or Power customer relationship 3 management (CRM) for citizens

Metering 2.4

Energy efficiency initiatives: Street, 1.7 renewable energy subsidy and green buildings

Billing efficiency 2

Revenue realisation 2.3

24x7 water supply 2.1

Metering of water 1.7 connections

Billing efficiency 1.7 Water Online payment facility 2.7

Water losses 2.1

Revenue realisation 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 87 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online First Information Report (FIR) and 2.4 complaint registration Public safety Verification, validations 1.7 or clearance

Complaint response time 1.7

Disaster prediction system, early warning 2.1 system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire stations against 2.1 population density

Availability of fire stations with special devices and 2.1 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection 2.6 and red light violation detection

Challan management 1.7

Traffic management 2.4 system

Transport City parking management 1.7

Access to para-transit 1.4

Availability and frequency 2 of mass transport

Availability of bicycle 1.7 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

88 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Unobstructed footpaths of minimum 2-m width on 1.7 either side of all streets

Adherence to building and 1.7 parking standards

Households connected to the waste water or 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1

City population with regular solid waste 2 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 1.7 management

Solid waste disposal 1.3

Hazardous waste 1.4 recycling

Availability of required drainage systems at 1.7 identified hotspots

Storm water drainage Rainwater harvesting 1.3

Evacuation of water 1.7

No. of hospitals against 1.8 population density

Health

Healthcare facilities 2.1

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 89 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.1 emergency wards)

Total number of schools 1.8

School for the 1.4 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 2.3

Online license issues 1.4

Complaint registrations 2.3

Municipal Licenses issuance TAT 1.4 corporation

RTI TAT 1

Birth and death 2.6 registrations

Online building plan 1.7 sanctions

Noise pollution 1.4

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

90 PwC - The Indian Express Group Overall assessment

Services - Bhopal Power

Sustainability Water 7.87 5.00 6.50 Municipal corporation Safety 6.83 6.05

Education 6.00 6.60Disaster management

Health 6.67 6.15 Transport

5.22 5.67 Storm water drainage 5.60 Sewerage & sanitation Solid waste management

Bhopal is rich in history and, at the VDPHWLPHLVDOVRDĠRXULVKLQJPRGHUQ city. It serves as the state capital of Madhya Pradesh. Bhopal scores maximum on the ‘Power’ parameter under the services it offers. Bhopal’s Madhya Kshetra Vitaran is paramount in shaping this for the city. Power outages are frequent in old Bhopal, but the newer locales in Bhopal see relatively less frequent power cuts. The city performs at an average standing when it comes to disaster management, where it sees a consolidated score of 6.6. The city’s performance is at the same level as that of most of the cities in this study. Although the score is not low, but bearing in mind the infamous Bhopal gas tragedy, the score could have been better. This score becomes a little more worrisome since the sustainability element of Bhopal is scored at a meagre 5. Most other services like municipal corporation, education, transport, sewage and sanitation for Bhopal stand in the 6+ range. Safety and water are the only services that score above the 6.5 mark. The city’s scores average at 6.17.

How smart are our cities? 91 Gurgaon

92 PwC - The Indian Express Group Gurgaon City snapshot

Total area and Total population and Economy population density gender ratio 1241/km2 54.14%

GDP (INR) 732 km2 40% of 8.86 lakh Haryana economy

City demographics Urban transport Delhi Metro and Rapid Metro Bus Rickshaw Taxi

Population Literacy rate: Crime index: growth rate 87.52% 78.23 73.96%

City theme Cost of living Pollution index

3rd highest Grocery index 30.69 Air PI Water PI Noise PI revenue-generating Cost of living index 31.04 industrial town Rent index 9.97 Restaurants index: 24.53 77.13 66 71.43

Next-gen infrastructure Urban transport • Metro • DHBVN • Department of Health and • Public bike sharing • Haryana Urban Development Family Welfare, Haryana • Pod taxi (announced) Authority • Haryana Transport Department • Green buildings • Municipal Corporation of • RTO Gurgaon • Women safety and highway • Gurgaon Police (Haryana Police) management system • Haryana Disaster Management Authority • Directorate of School Education, District Education Center • Health Department Gurgaon

How smart are our cities? 93 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.1

Quality 2

Distribution losses 2.1

Energy consumption 2.4 details

Online payment facility 2.4

Power Grievance redressal or 2.1 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Streets, 1.7 renewable, subsidy and green buildings

Billing efficiency 2

Revenue realisation 1.7

24x7 water supply 2.4 of water

Metering of water 1.7 connections

Billing efficiency 1.4 Water Online payment facility 2.7

Water losses 2.1

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

94 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 2.1 registration Public safety Verification, validation 2.6 or clearance

Complaint response time 2

Disaster prediction, early 1.8 warning system

Disaster alarms and 1.8 response system

Disaster Efficient firefighting 2.1 management systems

Fire stations basis 2.1 population density

Availability of fire stations with special devices and 1.8 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 1.7 red light violation detections

Challan management 1.7

Traffic management 2.1 system

Transport City parking management 1.7

Access to para-transit 1.4

Availability and frequency 1.7 of public transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 95 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Unobstructed footpaths of minimum 2-m width on 1.7 either side of all streets

Adherence to building and 1.7 parking standards

Households connected to the waste water, 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 1.7

Use of treated water 1

City population with regular solid waste 2.3 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 1.7 management

Solid waste disposal 1.3

Hazardous waste 1.4 recycling

Availability of required drainage systems at 1.7 identified hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.7

No of hospitals against 2.4 population density

Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

96 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulance, 2.7 emergency wards)

Total number of schools 2.4

School for the 1.4 differently abled Education Colleges against 2 population density

Professional colleges 2.3 against population density

Property tax payments 2.6

Online license issues 2.3

Complaint registrations 1.7

Municipal Licenses issuance TAT 2 corporation

RTI TAT 1

Birth and death 2.3 registrations

Online building plan 1.4 sanctions

Noise pollution 1.4

Air pollution 1.4

Sustainability Adherence to the green 2.1 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 97 Overall assessment

Services - Gurgaon Power

Sustainability Water 6.97 6.67 5.25 Safety Municipal corporation 7.58 6.33

Education 6.75 6.40 Disaster management

8.33 5.59 Health Transport 4.89 5.67 5.80 Storm water drainage Sewerage & sanitation Solid waste management

Gurgaon (formerly Gurgaon) is a rapidly developing city on the outskirts of the national capital. The city is VHHLQJDPDVVLYHLQĠRZRIPXOWLIDFHWHG companies both from abroad and India. In sync with its posh image, Gurgaon scored highest on the health index of this study. The high rating of 8.33 is a direct consequence of the rising urban class in Gurgaon, which has led to big and small names in healthcare ĠRFNLQJWRWKHFLW\7KHFLW\VFRUHV above average in the power and safety sector; these have been the focus areas of the government owing to its bad past record in both sectors. The city’s score on storm water drainage is below average, which is self-explanatory JLYHQWKHFRQGLWLRQVbGXULQJWKH monsoons. With scores of 6.4 in disaster management and 6.75 in the HGXFDWLRQVHFWRU*XUJDRQLVDQbDYHUDJH SHUIRUPHULQWKLVFDWHJRU\b2YHUDOOWKH city scores 6.35 in this study.

98 PwC - The Indian Express Group Bhubaneshwar

How smart are our cities? 99 Bhubaneshwar City snapshot

Total area and Total population and Economy population density gender ratio 422 km2 52.9%

GDP (INR)

2,131.37/km2 8.43 lakh

City demographics Urban transport Bus Taxi: Share and on-hire Autorickshaw: Share and on-hire Local railway: Five railway stations within its city limits

Population Per capita: Literacy rate: Crime index: growth rate 26,537 INR 91.72% 25.73 73.45%

City theme Cost of living Pollution index

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Next-gen infrastructure Urban transport • 7UDIğFVLJQDOFDPHUD • CESU • %KXEDQHVZDU3XUL7UDQVSRUW • New Bhubaneswar • Bhubaneswar BRTS 6HUYLFH/LPLWHG %376/ UDLOZD\VWDWLRQ • %KXEDQHVKZDU0XQLFLSDO • 'UHDP7HDP6DKDUD '76 &RUSRUDWLRQ • 2GLVKD6WDWH5RDG7UDQVSRUW • 3XEOLF+HDOWK(QJLQHHULQJ &RUSRUDWLRQ 2UJDQLVDWLRQ • %LMX3DWQDLN,QWHUQDWLRQDO$LUSRUW • 2ULVVD6WDWH'LVDVWHU 0DQDJHPHQW$XWKRULW\

100 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.4

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.7

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2.3

24x7 water supply 2.7

Metering of water 2.3 connections

Billing efficiency 2.3 Water Online payment facility 2.3

Water losses 2.4

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 101 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR, complaints 2.1 registration Public safety Verification, validation 1.7 or clearance

Complaint response time 1.7

Disaster prediction, early 2.1 warning system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire stations basis 2.1 population density

Availability of fire stations with special devices and 2.1 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.3 red light violation detections

Challan management 2

Traffic management 2.4 system

Transport City parking management 1.7

Access to para-transit 1.7

Availability and frequency 2.3 of public transport

Availability of bicycle 2.3 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

102 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Unobstructed footpaths of minimum 2m width on 2.3 either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water, 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.3

City population with regular solid waste 2 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 1.7 management

Solid waste disposal 1.3

Hazardous waste 1.7 recycling

Availability of required drainage systems at 2 identified hotspots

Storm water Rainwater harvesting 1.6 drainage

Evacuation of water 2

No. of hospitals against 2.4 population density

Health Healthcare facilities 2.4

Emergency response facilities (ambulance, 2.4 emergency wards)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 103 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2.4

School for the 1.7 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 2.6

Online license issues 2.3

Complaint registrations 2.3

Municipal Licenses issuance TAT 2.3 corporation

RTI TAT 1.9

Birth and death 2.6 registrations

Online building plan 2.3 sanctions

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 2.1 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

104 PwC - The Indian Express Group Overall assessment

Services - Bhubaneshwar Power Bhubaneswar is the capital of the Indian state of Odisha. It is the largest Sustainability 8.17 Water 8.00 city in Odisha and is an economic and 6.00 religious centre in eastern India. The city, however, has an average score on Municipal corporation Safety 7.76 most parameters of this study, with 6.58 the highest score obtained by power and the municipal corporation of the Education 6.75 7.00 Disaster management city at 7.77 and 7.76 respectively. Most other parameters of the city are within the range of 6 to 7 points. The city scores low on hygiene parameters like Health 7.04 storm water drainage and solid waste 8.00 Transport management. Overall, the city scores 6.22 6.33 5.80 6.97 and manages to secure a place in Storm water drainage Sewerage & sanitation the average overall range of the study.

Solid waste management

How smart are our cities? 105 Indore

106 PwC - The Indian Express Group Indore City snapshot

Total area and Total population and Economy population density gender ratio

389.9 km2 51.9%

GDP (INR)

2 14 billion 5116/km 19.94Lakh

City demographics Urban transport Buses Taxi Rickshaw

Population Per capita: Literacy rate: Crime index: growth rate 52,501 INR 85.87% 63.93 32.9%

City theme Cost of living Pollution index

Financial capital Grocery index 23.15 Air PI Water PI Noise PI Cost of living index 21.85 Rent index 4.16 Restaurants index: 12.58 76.47 68.75 61.54

Next-gen infrastructure Urban transport • Indore Metro (proposed) • Poorv Kshetra Vidyut Vitaran • Indore Police • BRT (iBus) Company Ltd. • 'LYLVLRQDO2IğFH03KHDOWK • GPS enabled PCR vehicles • MP Jal Nigam • Atal Indore City Transport Services • Security surveillance cameras • Indore Municipal Corporation Limited • Indore Fire Service, MP police • Indore Development Authority • Madhya Pradesh State Disaster • MP revenue Management Authority

How smart are our cities? 107 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2.3

Distribution losses 2.1

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.7

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2

Revenue realisation 2

24x7 water supply 2.4 of water

Metering of water 2 connections

Billing efficiency 2 Water Online payment facility 3

Water losses 2.1

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

108 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR and complaint, 2.4 etc., registration Public safety Verification, validations 2 and clearance

Complaint response time 2

Disaster prediction system, early 2.1 warning system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire station basis 2.1 population density

Availability of fire stations with special devices and 1.8 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.3 red light violation detections

Challan management 2.3

Traffic management 2.4 system

Transport Parking Management 2

Access to para-transit 2

Availability and frequency 2.3 of mass transport

Availability of bicycle 2 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 109 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 2 2-m width on either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water or 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.6

City population with regular solid waste 2 collection (residential)

Collection of municipal 2.3 solid waste

Solid waste Recycling of solid waste 2 management City solid waste that is disposed of in a sanitary 1.6 landfill, open dump or burnt

Hazardous waste 2 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1.3

Evacuation of water 2

No of hospitals against 2.4 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

110 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

Total number of schools 2.4

Schools for the 1.4 specially abled Education Colleges against population density 2 requirement Professional colleges based on population 2 density requirement

Property tax payments 2.6

Online license issues 2.3

Complaint registrations 2.3

Municipal Licenses issuance TAT 2 corporation

RTI TAT 1.6

Registration of birth 2.7 and death

Online building 2.6 plan sanction

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 2.4 building norms

Water pollution 2.1

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 111 Overall assessment

Services - Indore Power 8.07 Sustainability Water

6.58 7.50 Municipal corporation 7.67 Safety 7.33

Education 6.80 Disaster management 6.50

Health 7.15 8.00 Transport 5.56 6.67 Storm water drainage 6.60 Sewerage & sanitation Solid waste management

Indore is rich in history and is the most populous city in the state of Madhya Pradesh. It is often referred to as the commercial capital of Madhya Pradesh. Indore’s proximity to Mumbai has ensured its position as a business hub for generations. Indore scores the highest in the power sector with 8.07, followed closely by healthcare with a score of 8.00. Disaster management in the city is reasonably good at a healthy score of 7.8o. Water, safety and transport fared decently with scores of 7.50, 7.33 and 7.15 respectively. The city scored the worst on storm water drainage with a meagre 5.56. Indore needs to improve LWVHGXFDWLRQIDFLOLWLHVbDQGWKHVROLG waste management and sewerage and sanitation conditions in order to compete with the cities of the future. The overall score of the city is 7.03.

112 PwC - The Indian Express Group Kochi

How smart are our cities? 113 Kochi City snapshot

Total area and Total population and Economy population density gender ratio 49.3%

94.88 km2

GDP (INR) 6340/km2 14.47%, of 6.33 lakh Kerala’s GDP

City demographics Urban transport Buses Taxi Rickshaw Ferry Metro

Population Per capita: Literacy rate: Crime index: growth rate 85,070 INR 97.3% 31.25 6%

City theme Cost of living Pollution index

Connected and accessible city Grocery index 22.37 Air PI Water PI Noise PI Cost of living index 21.86 Rent index 5.42 Restaurants index: 12.06 63.64 68.06 55

Next-gen infrastructure Urban transport • Metro • Kerala State Electricity Board • 5HYHQXH'HSDUWPHQW2IğFH • Transport multi-modal • Kerala Water Authority • Collegiate Education Department integration • Kochi Municipal Corporation • Department of Health and • Solar-powered airport • Kerala State Disaster Family Welfare Management Authority • Kerala Urban Road • Kochi Fire Services Transport Corporation • Kochi City Police • Greater Cochin Development Authority

114 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.7

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 2.7 CRM for citizens

Metering 2.7

Energy efficiency initiatives: Streets, 2.3 renewable, subsidy and green buildings

Billing efficiency 2.6

Revenue realisation 2.3

24x7 water supply 2.1

Metering of water 2 connections

Billing efficiency 2 Water Online payment facility 3

Water losses 2.1

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 115 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR and complaint, 3 etc., registration Public safety Verification, validation 2 or clearance

Complaint response time 2

Disaster prediction, early 2.1 warning system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 2.1 management systems

Fire stations basis 2.4 population density

Availability of fire stations with special devices and 2.1 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 2.3

Traffic management 2.1 system

Transport Parking management 1.7

Access to para-transit 1.7

Availability and frequency 2.3 of mass transport

Availability of bicycle 2 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

116 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 2-m 1.7 width on either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water, 2.4 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.3

City population with regular solid waste 2 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.7 management City solid waste that is disposed of in a sanitary 1.6 landfill, open dump or burnt

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 1.7 identified hotspots in the city Storm water drainage Rainwater harvesting 1.6

Evacuation of water 2

No. of hospitals against 2.4 population density

Health Healthcare facilities 2.4

Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 117 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2.1

School for the 1.7 differently abled Education Colleges against population density 1.7 requirement Professional colleges based on population 1.7 density requirement

Property tax payments 2.3

Online license issues 2.3

Complaint registrations 2.3

Municipal Licenses issuance TAT 2.3 corporation

RTI TAT 1.9

Registration of birth 3 and death

Online building plan 2.3 sanction

Noise pollution 2

Air pollution 2

Sustainability Adherence to the green 2.1 building norms

Water pollution 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

118 PwC - The Indian Express Group Overall assessment

Services - Kochi Power 8.47 Sustainability7.08 Water 7.33

Municipal corporation 7.81 8.08Safety

Education 6.00 7.20 Disaster management

6.59 Health 8.00 Transport

5.89 5.80 6.33 Storm water drainage Sewerage & sanitation Solid waste management

Kochi is known as Queen of the Arabian Sea and has been an important spice trading centre for India from as early as the fourteenth century. From the pre-Islamic era, Kochi has maintained a trade network with Arab merchants. Kochi is also one of the major tourist destinations in India, and was ranked 6 by Outlook Traveller Magazine. It ranks the highest in the power sector, despite unexpected power outages in summer this year. It obtained a score of 8 in the domains of healthcare and disaster management. Kochi citizens feel safe in their city, which is why the city got a high score of 8.08 on safety. The city’s storm water drainage continues to be a problem and it scored only 5.89 on the same. Solid waste management is also in a shambles as the city scored a meagre 5.80 in this domain. Kochi needs more educational institutions and needs to improve its transport facilities in order to compete in the smart city race. The overall rank of the city is 7.04.

How smart are our cities? 119 Noida

120 PwC - The Indian Express Group Noida City snapshot

Total area and Total population and Economy population density gender ratio 2463/km2 55%

GDP (INR) 203 km2 25% of UP GDP 6.42 Lacs

City demographics Urban transport Metro: DMRC, NMRC Buses: DTC and local Taxi Auto Rickshaw Rickshaw

Population Per capita: Literacy rate: Crime index: growth rate 0.28 lakh 86.53% 62.83 52% INR/annum

City theme Cost of living Pollution index

IT capital of NCR *URFHULHV,QGH[ Air PI Water PI Noise PI /RFDO3XUFKDVLQJ3RZHU 5HQW,QGH[ 5HVWDXUDQWVLQGH[   

Next-gen infrastructure Urban transport • Delhi and Noida Metro • 1RLGD3RZHU&RPSDQ\/LPLWHG • 83)LUH6HUYLFH  • 7UDIğFVLJQDO&DPHUD 13&/ • '7&'HOKL0HWUR • ,QWHOOLJHQWWUDQVSRUWV\VWHP • 1RLGD-DO1LJDP • 12,'$ • 1RLGD0XQLFLSDO&RUSRUDWLRQ • 8WWDU3UDGHVK3ROLFH • 8WWDU3UDGHVK6WDWH'LVDVWHU 0DQDJHPHQW$XWKRULW\

How smart are our cities? 121 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.1

Quality 1.7

Distribution losses 2.1

Energy consumption 2.4 details

Online payment facility 2.4

Power Grievance redressal or 2.4 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 1.7 renewable energy subsidy and green buildings

Billing efficiency 2

Revenue realisation 1.7

24x7 water supply 2.4 of water

Metering of water 1.7 connections

Billing efficiency 2 Water Online payment facility 2.7

Water losses 1.7

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

122 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.4

Online FIR and complaint, 2.4 etc., registration Public safety Verification, validations 1.7 and clearance

Complaint response time 2

Disaster prediction system, early 1.8 warning system

Disaster alarm and 2.1 response system

Disaster Efficient firefighting 1.8 management systems

Fire station basis 2.1 population density

Availability of fire stations with special devices and 1.8 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 1.7

Traffic management 2.1 system

Transport Parking Management 1.4

Access to para-transit 1.4

Availability and frequency 2 of mass transport

Availability of bicycle 1.7 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 123 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Continuous unobstructed footpath of minimum 1.7 2-m width on either side of all streets

Adherence to building and 1.7 parking standards

Households connected to the waste water or 2.1 sewerage network

Sewerage and sanitation Treatment of waste water 2

Use of treated water 1.3

City population with regular solid waste 2 collection (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.7 management City solid waste that is disposed of in a 1.3 sanitary landfill, open dump or burnt

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 2 identified hotspots in the city Storm water drainage Rainwater harvesting 1.6

Evacuation of water 1.7

No of hospitals against 2.4 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

124 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

Total number of schools 2.7

Schools for the 1.7 specially abled Education Colleges against population density 2 requirement Professional colleges based on population 1.7 density requirement

Property tax payment 1.7

Online license issuance 1.7

Complaint registration 2

Municipal Licenses issuance TAT 1.7 corporation

RTI TAT 1.3

Registration of birth 1.7 and death

Online building 1.7 plan sanction

Noise pollution 2

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.4

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 125 Overall assessment

Services- Noida Power 6.97 Sustainability Water 6.94 5.50

Municipal corporation 7.08 Safety 5.62

Education 6.75 6.40 Disaster management

5.81 Health Transport 8.00

5.89 6.00 Storm water drainage 5.60 Sewerage & sanitation Solid waste management

Like Gurgaon, Noida, a satellite city on the other side of the capital, has also seen rapid development and urbanisation in the last decade. It scores the highest score on health. In fact, at 8.00, it has the highest score on the health parameter among all cities covered in this study. It fares much higher than average on parameters like power (6.97), water (6.94) and safety (7.08). On parameters like sewage and sanitation, disaster management, education, and municipal corporation, it fares slightly higher than average, with scores of 6.00, 6.40, 6.75, 5.62 respectively. The overall score for this city is below average at 6.3.

126 PwC - The Indian Express Group Lucknow

How smart are our cities? 127 Lucknow City snapshot

Total area and Total population and Economy population density gender ratio 1,815/km2 51.8%

GDP (INR) 1,453 Billion 2 2,528 km 28.18 Lacs

City demographics Urban transport Lucknow City Bus: 300 Taxi Autorickshaw Rickshaw

Population Literacy rate: Crime index: growth rate 82.5% 58.82 25.79%

City theme Cost of living Pollution index

The City of Nawabs *URFHU\LQGH[ Air PI Water PI Noise PI /RFDO3XUFKDVLQJ3RZHU 5HQWLQGH[ 5HVWDXUDQWVLQGH[   

Next-gen infrastructure Urban transport • &&79DWWUDIğFVLJQDOV • 8WWDU3UDGHVK3ROLFH • 833ROOXWLRQ&RQWURO%RDUG • Lucknow Metro (Dec ’16) • /XFNQRZ'HYHORSPHQW$XWKRULW\ Lucknow &RUSRUDWLRQ • 8WWDU3UDGHVK+RXVLQJDQG • /XFNQRZ0XQLFLSDO&RUSRUDWLRQ 'HYHORSPHQW%RDUG • /XFNQRZ-DO6DQVWKDQ • 83(GXFDWLRQ'HSDUWPHQW Lucknow • 8WWDU3UDGHVK3RZHU&RUSRUDWLRQ/WG • /XFNQRZ0DKDQDJDU • 8WWDU3UDGHVK6WDWH'LVDVWHU 3DULYDKDQ6HZD 0DQDJHPHQW$XWKRULW\

128 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.7

Quality 2.4

Distribution losses 2

Energy consumption 2.4 details

Online payment facility 3

Power Grievance redressal or 2.4 CRM for citizens

Metering 2.1

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2.4

Revenue realisation 1.7

24x7 water supply 2.1

Metering of water 2.1 connections

Billing efficiency 2.1 Water Online payment facility 2.4

Water losses 1.7

Revenue realisation 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 129 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.1

Online FIR, complaints 2.4 registration Public safety Verification, validation 2.4 or clearance

Complaint response time 2

Disaster prediction, early 1.8 warning system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 1.8 management systems

Fire stations basis 2.1 population density

Availability of fire stations with special devices and 1.8 materials for firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.7 red light violation detections

Challan management 1.7

Traffic management 2.1 system

Transport City parking management 1.7

Access to para-transit 1.4

Availability and frequency 2.4 of public transport

Availability of bicycle 2.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

130 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 2.4 either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water, 2 sewerage network

Sewerage and sanitation Treatment of waste water 1.6

Use of treated water 1.3

City population with regular solid waste 2 collection (residential)

Collection of municipal 2 solid waste

Solid waste Recycling of solid waste 2 management

Solid waste disposal 1.6

Hazardous waste 2 recycling

Availability of required drainage systems at 2 identified hotspots

Storm water Rainwater harvesting 1.3 drainage

Evacuation of water 1.7

No. of hospitals against 2.4 population density

Health Healthcare facilities 2.4

Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 131 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2

School for the 1.3 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payments 3

Online license issues 1.7

Complaint registrations 2.6

Municipal Licenses issuance TAT 2.1 corporation

RTI TAT 2.4

Birth and death 2.7 registrations

Online building plan 1.7 sanctions

Noise pollution 1.7

Air pollution 1

Sustainability Adherence to the green 1.4 building norms

Water pollution 1

High score = 3 Moderate Score = 2 Limitedscore = 1

132 PwC - The Indian Express Group Overall assessment

Services - Lucknow Lucknow, also known as the City of Power Nawabs, is the capital of the most 7.70 populous state of India, Uttar Pradesh. It is famous for its multicultural Sustainability Water lifestyle and is very well known for 6.72 4.25 its cultural and artistic history. It 7.71 7.42 Safety has been the seat of power for the Municipal corporation Nawabs of Oudh/Avadh. Lucknow has the highest score in the healthcare sector. It has done reasonably well in Education 6.08 6.40 Disaster management the power sector. The efforts to have better surveillance in the city have assisted in improving the safety score Health 6.96 Transport of the city to 7.42. The city needs 8.00 to improve its transportation and 5.56 5.44 Storm water drainage Sewerage & sanitation education facilities as they scored an average 6.96 and 6.08 respectively. 6.40 Sewerage and sanitation and storm Solid waste management water drainage need immediate DWWHQWLRQDVbWKH\VFRUHGDPHDJUH DQGbUHVSHFWLYHO\7KHRYHUDOOFLW\ UDQNbLV

How smart are our cities? 133 Chandigarh

134 PwC - The Indian Express Group Chandigarh City snapshot

Total area and Total population and Economy population density gender ratio 9,258/km2 55%

GDP (INR)

2 288.7 Billion 114 km 10.55 Lacs

City demographics Urban transport Buses: Chandigarh Transport Undertaking (CTU) Taxi Autorickshaw Rickshaw

Population Per capita: Literacy rate: Crime index: growth rate 1.28 lakh 86.43% 37.25 40.3% INR/annum

City theme Cost of living Pollution index

The beautiful city *URFHU\LQGH[ Air PI Water PI Noise PI /RFDOSXUFKDVLQJSRZHU 5HQWLQGH[ 5HVWDXUDQWVLQGH[   

Next-gen infrastructure Urban transport • Smart lights • PSEB • 7KH([FLVH 7D[DWLRQ'HSDUWPHQW • Common pay card • BBMB • (GXFDWLRQ'HSDUWPHQW&KDQGLJDUK • 7UDIğFFDPHUDVXUYHLOODQFH • 3XQMDE:DWHU6XSSO\DQG • 1DWLRQDO+HDOWK0LVVLRQ87 6HZHUDJH%RDUG Chandigarh • 0XQLFLSDO&RUSRUDWLRQ&KDQGLJDUK • &KDQGLJDUK7UDQVSRUW8QGHUWDNLQJ • 3XQMDE1DWLRQDO'LVDVWHU • &KDQGLJDUK+RXVLQJ%RDUG 0DQDJHPHQW$XWKRULW\ • &KDQGLJDUK3ROLFH • +'0$+DU\DQD6WDWH'LVDVWHU 0DQDJHPHQW$XWKRULW\ • &KDQGLJDUK)LUHDQG(PHUJHQF\ 6HUYLFHV &0&

How smart are our cities? 135 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.7

Energy consumption 2.7 details

Online payment facility 3

Power Grievance redressal or 3 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2

Revenue realisation 2

24x7 water supply 2.1

Metering of water 2 connections

Billing efficiency 1.7 Water Online payment facility 2.4

Water losses 2.4

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

136 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR and complaint, 2.1 etc., registration Public safety Verification, validations 1.7 and clearance

Complaint response time 1.7

Disaster prediction system, early 2.1 warning system

Disaster alarm and 1.8 response system

Disaster Efficient firefighting 2.1 management systems

Fire station basis 2.1 population density

Fire stations with special devices and materials for 1.8 firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.6 traffic signal violation detection

Challan management 1.7

Traffic management 2.4 system

Transport Parking Management 1.4

Access to para-transit 1.7

Availability and frequency 1.7 of mass transport

Availability of bicycle 2.6 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 137 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 2.6 either side of all streets

Adherence to building and 2 parking standards

Households connected to the waste water or 2.7 sewerage network

Sewerage and sanitation Waste water treatment 2

Treated water usage 1.3

Population with regular solid waste collection 2.3 (residential)

Collection of municipal 2.3 solid waste

Solid waste Recycling of solid waste 2 management Solid waste that is disposed of in a 1.3 sanitary landfill, open dump or burnt

Hazardous waste 1.7 recycling

Availability of requisite drainage systems at 2.3 identified hotspots in the city Storm water drainage Rainwater harvesting 1.6

Evacuation of water 1.7

No of hospitals against 2.4 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

138 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

Total number of schools 2.7

Schools for the 1.7 specially abled Education Colleges against 2.3 population density

Professional colleges 2.3 against population density

Property tax payments 2.6

Online license issues 1.7

Complaint registrations 2.3

Municipal Licenses issuance TAT 1.7 corporation

RTI TAT 1.3

Birth and death 1.7 registration

Online building 2 plan sanction

Noise pollution 1.7

Air pollution 1.7

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 139 Overall assessment

Services - Chandigarh Chandigarh is a union territory that serves as the capital of both Haryana Power and Punjab. Hailed as one of the most 8.07 Sustainability Water well-planned cities in the country, 7.00 Chandigarh scored slightly above 5.75 average on most of the parameters Municipal corporation Safety 6.33 6.83 it was measured on. It was rated the highest on the power parameter at 8.07, and obtained an above average score of 6.6, 8, 7.5 in disaster management, Education 7.50 6.60 Disaster management health and education respectively. The lowest score for the city was for storm water drainage (6.22), which 8.00 6.93 Health Transport is contradictory to its image of being a well-planned city. This could be a 6.22 6.67 consequence of the city’s low score on 6.40 Storm water drainage Sewerage & sanitation sustainability (5.75). The city’s overall score is 6.85 in this study. Solid waste management

140 PwC - The Indian Express Group Ludhiana

How smart are our cities? 141 Ludhiana City snapshot

Total area and Total population and Economy population density gender ratio 9752 /Km2 54%

GDP (INR)

2 221.92 billion 310 Km 16.18 lakhs

City demographics Urban transport Buses: 50 Taxi Autorickshaw Rickshaw

Population Per capita: Literacy rate: Crime index: growth rate 79,754 INR 85.77% 62.51 15%

City theme Cost of living Pollution index

Manchester of the east *URFHU\LQGH[ Air PI Water PI Noise PI /RFDOSXUFKDVLQJSRZHU 5HQWLQGH[ 5HVWDXUDQWVLQGH[    &RVWRIOLYLQJLQGH[

Next-gen infrastructure Urban transport • Proposed Ludhiana Metro • PSEB • 7KH([FLVH 7D[DWLRQ'HSDUWPHQW • 7UDIğFFDPHUDVXUYHLOODQFH • BBMB • 3XQMDESROLFH • 3XQMDE:DWHU6XSSO\DQG Sewerage Board • 0XQLFLSDO&RUSRUDWLRQ/XGKLDQD • 3XQMDE1DWLRQDO'LVDVWHU 0DQDJHPHQW$XWKRULW\

142 PwC - The Indian Express Group Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.7

Energy consumption 2.4 details

Online payment facility 2.7

Power Grievance redressal or 2.4 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Streets, 2 renewable, subsidy and green buildings

Billing efficiency 2

Revenue realisation 2

24x7 water supply 2.4

Metering of water 1.7 connections

Billing efficiency 1.7 Water Online payment facility 2.7

Water losses 2.1

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 143 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.7

Online FIR, complaints 2.1 registration Public safety Verification, validation 1.7 or clearance

Complaint response time 2

Disaster prediction, early 2.1 warning system

Disaster alarms and 2.1 response system

Disaster Efficient firefighting 1.8 management systems

Fire stations basis 2.1 population density

Fire stations with special devices and materials for 1.8 firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2 red light violation detections

Challan management 1.7

Traffic management 2.4 system

Transport Parking management 1.7

Access to para-transit 1.4

Availability and frequency 1.7 of public transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

144 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 1.7 either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water, 2.4 sewerage network

Sewerage and sanitation Waste water treatment 1.7

Treated water usage 1

Population with regular solid waste collection 1.7 (residential)

Collection of municipal 1.4 solid waste

Solid waste Recycling of solid waste 1.7 management Solid waste that is disposed of in a sanitary 1.3 landfill, open dump or burnt

Hazardous waste 1.4 recycling

Availability of required drainage systems at 1.4 identified hotspots

Storm water Rainwater harvesting 1 drainage

Evacuation of water 1.4

No. of hospitals against 1.8 population density

Health Healthcare facilities 2.1

Emergency response facilities (ambulances, 2.1 emergency wards, etc.)

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 145 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Total number of schools 2.1

School for the 1.4 differently abled Education Colleges against 2 population density

Professional colleges 2 against population density

Property tax payment 2.3

Online license issues 1.7

Complaint registrations 2.3

Municipal Licenses issuance TAT 1.7 corporation

RTI TAT 1.9

Birth and death 2.3 registrations

Online building plan 2.3 sanctions

Noise pollution 1.7

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

146 PwC - The Indian Express Group Overall assessment

Services - Ludhiana Ludhiana is the largest city of the state Power of Punjab and is the second largest city 8.20 north of Delhi. It holds great socio- HFRQRPLFVLJQLğFDQFHIRUWKHVWDWHDV Sustainability 7.44 Water is evident from the state’s emphasis on 5.50 power, which at 7.67 makes Ludhiana the highest scorer in this category. Like Municipal corporation 7.86 7.42 Safety Chandigarh, sustainability and storm water drainage are the lowest scoring parameters for Ludhiana, which has scored above average on most other Education 6.92 Disaster management 6.60 parameters like municipal corporation, safety and water. The score on healthcare is in the range of 6.5+. Overall, the city has an above average 6.67 6.74 Transport Health score of 6.18. 5.11 6.11 Storm water drainage 6.33 Sewerage & sanitation Solid waste management

How smart are our cities? 147 Dehradun

148 PwC - The Indian Express Group Dehradun City snapshot

Total area and Total population and Economy population density gender ratio 8,633/km2 52.3%

GDP (INR)

2 billion 64.4 km 5.74 Lacs

City demographics Urban transport Buses: 50 Taxi Autorickshaw Rickshaw

Population Per capita: Literacy rate: Crime index: growth rate 93,420 85.24% 48.33 32.48% INR/annum

City theme Cost of living Pollution index

City of schools Grocery index 22.20 Air PI Water PI Noise PI Local purchasing power 57.36 Rent index 4.42 Restaurants index: 19.17 79.46 69.32 55.43

Next-gen infrastructure Urban transport • Central Command and • Dehradun Nagar Nigam • Industries Department Control Centre • Uttarakhand Power Corporation Uttarakhand • Disaster Management Limited (UPCL) • Uttarakhand Police Centre • Uttarakhand Jal Sansthan • Mussoorie Dehradun Development Authority

How smart are our cities? 149 Components scoring

Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

24x7 electricity supply 2.4

Quality 2

Distribution losses 2.4

Energy consumption 2.4 details

Online payment facility 2.7

Power Grievance redressal or 2.4 CRM for citizens

Metering 2.4

Energy efficiency initiatives: Street, 2 renewable energy subsidy and green buildings

Billing efficiency 2.3

Revenue realisation 2

24x7 water supply 2.4

Metering of water 1.4 connections

Billing efficiency 1.7 Water Online payment facility 2.4

Water losses 2.1

Revenue realisation 2

High score = 3 Moderate Score = 2 Limitedscore = 1

150 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

City surveillance 2.1

Online FIR and complaint, 2.4 etc., registration Public safety Verification, validations 1.7 and clearance

Complaint response time 2

Disaster prediction system, early 2.1 warning system

Disaster alarm and 2.4 response system

Disaster Efficient firefighting 1.8 management systems

Fire station basis 1.8 population density

Fire stations with special devices and materials for 1.8 firefighting Transport surveillance: Traffic violation detection, speed violation detection, 2.3 red light violation detections

Challan management 2

Traffic management 2.4 system

Transport Parking Management 1.7

Access to para-transit 1.4

Availability and frequency 1.4 of mass transport

Availability of bicycle 1.4 tracks

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 151 Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights)

Unobstructed footpaths of minimum 2m width on 1.4 either side of all streets

Adherence to building and 1.4 parking standards

Households connected to the waste water or 2.1 sewerage network

Sewerage and sanitation Waste water treatment 1.7

Treated water usage 1

Population with regular solid waste collection 1.7 (residential)

Collection of municipal 1.7 solid waste

Solid waste Recycling of solid waste 1.4 management Solid waste that is disposed of in a 1.3 sanitary landfill, open dump or burnt

Hazardous waste 1.4 recycling

Availability of required drainage in identified 1.4 hotspots

Storm water drainage Rainwater harvesting 1

Evacuation of water 1.7

No of hospitals against 2.4 population density Health

Healthcare facilities 2.4

High score = 3 Moderate Score = 2 Limitedscore = 1

152 PwC - The Indian Express Group Technology Contribution Score (considering Components Sub-components Current state intervention towards smart city weights) Emergency response facilities (ambulances, 2.4 emergency wards, etc.)

Total number of schools 2.4

School for the 1.7 specially abled Education Colleges against 2.3 population density

Professional colleges 2.3 against population density

Property tax payment 1.7

Online license issues 1.4

Complaint registration 2

Municipal Licenses issuance TAT 1.4 corporation

RTI TAT 1

Birth and death 2 registration

Online building 1.4 plan sanction

Noise pollution 1.7

Air pollution 1.4

Sustainability Adherence to the green 1.8 building norms

Water pollution 1.7

High score = 3 Moderate Score = 2 Limitedscore = 1

How smart are our cities? 153 Overall assessment

Services - Dehradun Dehradun is the capital city of the Power mountainous state of Uttrakhand. 8.07 It lies in the Doon Valley of the Sustainability 7.11 Water Himalayas, in between the Ganges 5.50 and the Yamuna. Dehradun is famous for its schools, earning it the title of Municipal corporation 6.71 6.83 Safety ‘the city of schools’. Dehradun has witnessed a very healthy growth rate in recent years. In our assessment, 8.25 Education 6.60Disaster management Dehradun earned a score of 6.83. In terms of safety, Dehradun fares well in disaster management; however, the city is plagued by a poor sewerage 8.00 6.59 Transport system. It has scored 7.11 on water, Health which is below standard and requires 5.89 6.67 improvement. Storm water drainage Storm water drainage 6.33 Sewerage & sanitation has a score of 4.56, which is much Solid waste management below the benchmark. The lowest score (5.50) is for sustainability.

154 PwC - The Indian Express Group Conclusion: Next steps

Our assessment of these 20 Indian Disaster management is a critical &OHDUGHğQLWLRQRIOHDGHUVKLSUROHV cities indicates that most cities have component and here, Kochi, Indore A governance model with clearly robust infrastructure mechanisms in and Dehradun have emerged as this GHğQHGOHDGHUVKLSUROHVQHHGVWR place to deliver fundamental services. year’s frontrunners in terms of disaster be established to work around the management initiatives. Most cities lag +RZHYHUDVLJQLğFDQWWUDQVIRUPDWLRQ complex city administrative structure. is still required to take the experience behind in disaster management, and Administrations need to be accountable and quality of liveability to the next city authorities must make this one of and responsive to their citizens, level. their top priorities. transparent in their reporting on the Power, a basic necessity in smart cities, With regard to other urban use of public resources and in decision- scores relatively well in our assessment infrastructure, most cities, notably making, and create opportunities for as compared to the other parameters. Hyderabad with a score of 4.67, also participation in policy as well as service Several cities have round-the-clock lag behind in waste management delivery. SRZHUVXSSO\DQGHIğFLHQWPHWHULQJ as well as sewerage and sanitation. 6HWWLQJXSRIPXQLFLSDOVHUYLFHV systems with facilities for online bill The government has undertaken a VXSHUYLVRU\ERG\DWWKHVWDWHOHYHO payment. Kochi and Ludhiana have nationwide cleanliness campaign, accelerated to the top position from Swachh Bharat, in order to propagate An independent supervisory body last year in the power race, with the culture of cleanliness among needs to be set up at the state level in a consolidated score of 8.47 and citizens. Also, several regulatory order to counsel, regulate, monitor 8.3 respectively, owing to various measures are being taken to have and arbitrate, at the desired levels, progressive initiatives and reforms effective waste management the roles and responsibilities of all undertaken by city authorities. mechanisms in place. utility providers at the city levels. Cities may establish a nodal agency that :DWHUDQRWKHUVLJQLğFDQWFRPSRQHQW As far as social infrastructure is ZLOOZRUNWRJHWKHUZLWKFLW\RIğFLDOV has huge scope for improvement concerned, providing a sense of and policymakers in order to ensure across most cities assessed. Noida, security to citizens is a key element that municipal strategies and urban Bhubaneswar and Delhi hold the top of the smart city initiative and planning targets are completely aligned spots in this area, while Jaipur, Kolkata, surveillance technology infrastructure with the city’s overall smart and Pune and Chandigarh need to reassess augmentation needs to be made a top sustainable vision. This agency will be and set up suitable mechanisms priority across all cities assessed in this able to drive active collaboration and for ensuring adequate availability, report. can serve as the single window for all metering and other services. Additionally, several cities need to stakeholders. Bhubaneswar, Orissa, the With respect to municipal corporation catch up on the health and safety top contender in Round I has already services for citizens and businesses, fronts. Noida leads in health and safety. set up an SPV and appointed a CEO VXFKDVRQOLQHFHUWLğFDWHUHJLVWUDWLRQV With regard to education, emphasis license issuance and online approval of must be laid on increasing the number $FWLYHLQYROYHPHQWRIWKHSULYDWH building plans, these services are fairly of government schools and institutions, sector effective in many regions, with Noida, with a focus on building schools for The private sector has always been Kochi, Ludhiana and Ahmedabad in the differently abled children. considered a receptacle of innovation lead. However, cities such as Jaipur and The tremendous enthusiasm and DQGHIğFLHQF\WKHWZRNH\LQJUHGLHQWV Pune need an overhaul in their service endeavours of the administrators of for bringing any smart, sustainable delivery mechanisms to ensure better these cities in leading them towards the city’s vision to life. Businesses comfort and convenience for citizens. new era of smart and sustainable cities are expected to usher in new and There is much emphasis on transport are truly remarkable. On completion innovative technological solutions domain reforms in all cities, with of the benchmark assessment, the and services. Not just large global city administrators having planned city administrators and policymakers companies but also innovative start- corrective measures for increasing now need to carefully examine their ups and local players will play a multimodal transport as well as city’s readiness to take the next leap critical role. The creative solutions ensuring seamless interconnectivity. of transformation and accordingly and approaches of the former and the Bangalore and Indore are surging articulate policy and regulations. We local understanding and connect of ahead with projects in online ticketing, have consolidated few key pointers that the latter will work to their advantage EXVĠHHWPDQDJHPHQWDQG0,6V\VWHP can help in empowering the start-to- and create an equation of mutual smart journeys of these cities. gain for both businesses and citizens.

How smart are our cities? 155 There is a need for governments to accountable with due attention to the other stakeholders, and supporting the work closely with the private sector needs of the poor and marginalised required governance structure. on innovative solutions and create an sections. Strengthened by central government’s enabling environment with respect Determine user charges to cover ğQDQFLDOVXSSRUWSROLF\VXSSRUWOHJDO to transparent policies and ease RSHUDWLRQDQGPDLQWHQDQFH 2 0  backing and capacity-building support, of licencing in order to accelerate costs the selected city administrators need planning and development works on WRPDQDJHWKHLUğQDQFHVHIIHFWLYHO\ In order to effectively cover O&M costs major infrastructure projects that will and manage the city’s key programmes incurred, an appropriate level of user help in developing business cases and and projects, its performance risks and charges must be determined and levied investment options. To reduce risks assets, including the human capital for all measurable services where such as community risk (acceptance employed in performing its functions. EHQHğFLDULHVDUHHDVLO\LGHQWLğDEOH from local population) and scope risk All of this must be done in a way that is Ideally, a structure where higher levels (change, increase or cancellation of sustainable and through collaboration of consumption exist, a higher tariff scope), early involvement of both the and partnerships with citizens, the needs to be charged. private sector and citizens is required. private sector, academia and NGOs. 6KLIWLQDSSURDFKIURP333WR3333 0RQLWRULQJDQGPHDVXULQJVXFFHVV A wide variety of projects have been City governments need to change their Tracking outcomes is essential shortlisted for adopting the smart route outlook towards PPP projects and to the success of any smart city and, at the same time, focussing on should covert them into people-private- implementation. Governments should the sustainability aspect. Some of the public-partnership (PPPP) projects engage with citizens, stakeholders and key priority projects are a centralised which take into account the citizens’ the private sector to identify key city command and control system which involvement in the urbanisation metrics and the data required to assess will integrate all the city data and act process. The participation of citizens performance. This data will be critical as a central node to provide a host of in the design of the city will play in the design of targeted policies, city services and a citizen engagement a key role in the development and reforms and capital investments, and platform—namely city apps and a progression of the city. to measure the effectiveness of these actions and consequently to ensure the 2SHQLQJXSGDWDIRUWUDQVSDUHQF\ success of the smart city initiative. and service delivery :LWKWKHğQDOOLVWRIVPDUWFLWLHV Open data helps in ensuring being announced by GoI and proposals transparency across systems, driving for 33 cities already selected, the the participation of citizens in Smart City Mission is now rapidly governance and improving service surging ahead towards success. As delivery by virtue of leveraging data per the mission guidelines for smart for the welfare of people at large. With cities released by the Ministry of open data, governments may fuel the Urban Development, a clean and set-up of groundbreaking services and sustainable environment will be a businesses that render commercial VLJQLğFDQWIHDWXUHRIWKHXSFRPLQJ and social value. Additionally, open smart cities. Cities have to be engines data will facilitate coordination among of economic growth that provide equal multiple departments and increase opportunities for prosperity. They the visibility of city coordinates for the also have to be liveable, connected, delivery of services. HIğFLHQWKHDOWK\VDIHLQFOXVLYH 'HğQHWKHODQGPRQHWLVDWLRQ affordable and climate resilient. framework Successfully embedding these tenets of sustainability into smart city plans will In order to determine the value require clear articulation of the role of land and tackle issues related of ICT in achieving the city’s vision, to land values, a clear framework urban development benchmarks, needs to be designed. However, the responding to the needs of citizens and framework needs to be transparent and

156 PwC - The Indian Express Group citizen dashboard, transit operations GHğQHGDQGPRQLWRUHGFRQWLQXRXVO\ management for enhanced ICT-based and the ensuing progress will have maintenance and monitoring, including to be transparently reported and smart parking, public information communicated to all the stakeholders. systems, smart multi-mobility cards, It is important for city administrators DUHDEDVHGWUDIğFFRQWURODQGWUDIğF to take stock of the report’s assessment mobile app; water supply management results, which indicate a substantial through smart metering and leak gap in various areas, such as safety, LGHQWLğFDWLRQV\VWHP VXSHUYLVRU\ sewerage and sanitation, sustainability, control and data acquisition/ storm water drainage, solid waste advanced metering infrastructure); management and transport. Cities safety management through CCTV also need to take cognisance of surveillance; emergency response their readiness before embarking mechanism; solid waste management on the ‘smart’ journey. In addition, system, including GPS-enabled garbage while undertaking city development vehicle tracking and mobile app based initiatives, city administrators also cleanliness monitoring. need to roll out capacity-building Each selected city, with its own measures in order to acquaint the vision and plan, now needs to work general public with the mechanisms together with various stakeholders DQGEHQHğWVRIWKHVPDUWVROXWLRQVDW DQGGHğQHZKDWŁSURJUHVVłZLOOPHDQ their disposal. Moreover, they need to over the course of implementing its have inter-departmental cohesiveness plan. Measurable key performance as well as harmony for driving ICT indicators (KPIs) with corresponding initiatives. targets and time frames will have to be

How smart are our cities? 157 About The Express Group

The Express Group is one of India’s The Express Technology Sabha has largest media conglomerates, with consolidated its position as a niche a wide selection of publications and forum for senior government IT DQHWZRUNRIRIğFHVVSUHDGDFURVV leaders and their peers to exchange India. Today, with 32 national ideas, assimilate concepts and share editions, 13 publication centres and knowledge on varied technology issues 4 language dailies that reach over WKDWDUHVLJQLğFDQWDQGXQLTXHWRWKH 19 million people daily, the Express community. The three-day residential Group stands tall among the country’s conference explores new trends and media houses. The Express Group of innovations that are transforming publications has stood for excellence strategic priorities and enabling in journalism for over 80 years. The superior eGovernance programmes Express Group publications include The that add value to citizens. Indian Express, The Financial Express, $ERXW([SUHVV&RPSXWHU Loksatta, Lokprabha, Screen and Jansatta. Express Computer is one of India’s most respected IT media brands and has Established in 1990, the Business been in publication for 24 years. The Publications Division (BPD) of the magazine covers enterprise technology group manages B2B publications LQDOOLWVĠDYRXUVLQFOXGLQJSURFHVVRUV like Express Computer, Express storage, networking, wireless, business Pharma, Express Healthcare, Express applications, cloud computing, TravelWorld, Food and Hospitality analytics, green initiatives and World and events across varied sectors, anything that can help companies make including information technology. the most of their ICT investments. The $ERXW([SUHVV7HFKQRORJ\6DEKD magazine is also at the forefront of Organised twice a year for the last reporting on eGovernance in India. eight years by the Indian Express The goal of the magazine is to bring to Group, the Express Technology Sabha, its primary readers—the CIOs/CTOs since its inception as India’s premier and senior IT decision makers and eGovernance Forum, has been setting implementers across various industries new benchmarks in eGovernance and government departments—the seminars through leadership dialogues, most comprehensive, topical, incisive exciting case studies and best practices, and unbiased coverage through a peer-to-peer networking opportunities, carefully chosen mix of news, views, and technology showcases. The Sabha analysis and in-depth feature articles. aims to gather key practitioners of ICT within the government to hold deliberations on ideas that can lead to the development of a more transparent DQGHIğFLHQWJRYHUQDQFHPHFKDQLVP

158 PwC - The Indian Express Group Contacts Acknowledgments Neel Ratan Charu Singla Leader and Partner Government and Public Sector Government and Public Sector [email protected] [email protected] Shashvat Dixit Rakesh Kaul Partner Partner Government and Public Sector Government and Public Sector [email protected] [email protected] Kamalika Haldar 1610XUW\ Government and Public Sector Executive Director [email protected] Government and Public Sector [email protected] *DXUDY*XSWD Government and Public Sector [email protected]

Design Kirtika Saxena

0HGLD Nandini Chatterjee [email protected] +91 981 05 08447

6RQDOL0LWUD [email protected]

How smart are our cities? 159 About The Express Group

The Express Group is one of India’s largest media conglomerates with a wide VHOHFWLRQRISXEOLFDWLRQVDQGDQHWZRUNRIRIğFHVVSUHDGDFURVV,QGLD7RGD\ZLWK 32 national editions, 13 publication centers and 4 language dailies that reach over 19 million people daily, the Express Group stands tall among the country’s media houses. The Express Group of publications has stood for excellence in journalism for over 80 years. Express Group publications include The Indian Express, The Financial Express, Loksatta, Lokprabha, Screen, Jansatta. Established in 1990, the Business Publications Division (BPD) of the group manages B2B publications like Express Computer, Express Pharma, Express Healthcare, Express TravelWorld, Food and Hospitality World and events across varied sectors, including Information Technology.

About Express Technology Sabha

Organised twice a year, for the last eight years, by the Indian Express Group, the Express Technology Sabha, since its inception as India’s premier eGovernance Forum, has been setting new benchmarks in eGovernance seminars through leadership dialogues, exciting case studies & best practices, peer-to-peer networking opportunities and technology showcases. The Sabha aims to gather key practitioners of ICT within the government to hold deliberations on ideas that can lead to GHYHORSPHQWRIPRUHWUDQVSDUHQWDQGHIğFLHQWJRYHUQDQFHPHFKDQLVP Express Technology Sabha has consolidated its position as a niche forum for senior government IT leaders and their peers to exchange ideas, assimilate concepts and VKDUHNQRZOHGJHRQYDULHGWHFKQRORJ\LVVXHVWKDWDUHVLJQLğFDQWDQGXQLTXHWRWKH community. The 3-day residential conference explores new trends and innovations that are transforming strategic priorities and enabling superior e-Governance programmes that add value to the citizens.

About Express Computer

Express Computer is one of India’s most respected IT media brands and has been in publication for 24 years. The magazine covers enterprise technology in all its ĠDYRXUVLQFOXGLQJSURFHVVRUVVWRUDJHQHWZRUNLQJZLUHOHVVEXVLQHVVDSSOLFDWLRQV cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. The magazine is also on the forefront of reporting on eGovernance in India. The goal of the magazine is to bring to its primary readers—the CIOs/CTOs and senior IT decision makers and implementers across various industries & government departments—the most comprehensive, topical, incisive and unbiased coverage through a carefully chosen mix of news, views, analysis and in-depth feature articles.

160 PwC - The Indian Express Group About PwC

PwC helps organisations and individuals create the value they’re looking for. :HłUHDQHWZRUNRIğUPVLQFRXQWULHVZLWKPRUHWKDQSHRSOHZKR are committed to delivering quality in Assurance, Tax and Advisory services. 7HOOXVZKDWPDWWHUVWR\RXDQGğQGRXWPRUHE\YLVLWLQJXVDWZZZSZFFRP ,Q,QGLD3Z&KDVRIğFHVLQWKHVHFLWLHV$KPHGDEDG%DQJDORUH&KHQQDL'HOKL NCR, Hyderabad, Kolkata, Mumbai and Pune. For more information about PwC India’s service offerings, visit www.pwc.in 3Z&UHIHUVWRWKH3Z&QHWZRUNDQGRURQHRUPRUHRILWVPHPEHUğUPVHDFK of which is a separate legal entity. Please see www.pwc.com/structure for further details. You can connect with us on:

facebook.com/PwCIndia

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Contacts Acknowledgements

Neel Ratan *DXUDY*XSWD Partner and Leader Government and Public Sector Government and Public Sector [email protected] [email protected] Charu Singla Government and Public Sector Rakesh Kaul [email protected] Partner Government and Public Sector Ambika Bahadur [email protected] Government and Public Sector [email protected] NSN Murty Associate Director *DJDQGHHS6LQJK Government and Public Sector Government and Public Sector [email protected] [email protected]

0RQLFD%KDWLD Government and Public Sector [email protected]

b Design Pallavi Dhingra Abhishek Kakar Deepika Jain

Media Nandini Chatterjee [email protected] +91 981 05 08447

How smart are our cities? 161 pwc.in

Data Classification: DC0 This document does not constitute professional advice. The information in this document has been obtained or derived from sources believed by PricewaterhouseCoopers Private Limited (PwCPL) to be reliable but PwCPL does not represent that this information is accurate or complete. Any opinions or estimates contained in this document represent the judgment of PwCPL at this time and are subject to change without notice. Readers of this publication are advised to seek their own professional advice before taking any course of action or decision, for which they are entirely responsible, based on the contents of this publication. PwCPL neither accepts or assumes any responsibility or liability to any reader of this publication in respect of the information contained within it or for any decisions readers may take or decide not to or fail to take. © 2016 PricewaterhouseCoopers Private Limited. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers Private Limited (a limited liability company in India having Corporate Identity Number or CIN : U74140WB1983PTC036093), which is a member firm of PricewaterhouseCoopers International Limited (PwCIL), each member firm of which is a separate legal entity. KS/August2016-XXXX