Energy Retailers Comparative Performance Report — Pricing 2012-13
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Just Sign Here
Just sign here.... A review of Victorian retail energy contract terms and conditions Consumer Action Law Centre Level 7, 459 Little Collins St Melbourne VIC 3000 May 2011 Acknowledgement Consumer Action would like to express its appreciation to the Consumer Utilities Advocacy Centre for funding this project. 1 Contents About Consumer Acton Law Centre .................................................................................. 3 List of abbreviations ........................................................................................................... 5 Executive Summary ............................................................................................................ 6 Summary of recommendations .......................................................................................... 6 Introduction ......................................................................................................................... 8 Methodology........................................................................................................................ 9 Regulation of Retail Energy Contracts in Victoria .......................................................... 12 Electricity Industry Act 2000 and the Gas Industry Act 2001 ......................................... 12 Energy Retail Code (ERC) ................................................................................................ 13 General consumer protection laws - Fair Trading Act and Trade Practices Act (now Australian Consumer Law) .............................................................................................. -
F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Energy Charter 2020 IAP Disclosure.Pdf
2020 Disclosure Report to the IAP Leveraging high impact points to drive meaningful change for customers Message from our Chair The Energy Charter, starting to deliver The Energy Charter is a whole of sector initiative of 19 CEOs working together across electricity, gas and renewables to put customers at the centre of our businesses. We are not an industry body or a regulator – the Energy Charter is focused outward, on our customers, not on ourselves. We aim for “highest common denominator” – pushing each other to deliver for customers by promoting examples of best practice for signatories to adopt and collaborating in targeted groups to deliver specific projects through our #BetterTogether initiatives. Last year was foundational for the Energy Charter. In 2020, it is all about delivery: what is different and better for our customers because the Energy Charter exists? This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic. However, with these challenges also come unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to “deliver energy for a better Australia”. REAL CHANGE FOR CUSTOMERS What have we done that has made an actual difference for the customer this year? My top three: 1. Stakeholders have told us that it is hard to get an overall picture of the level of customer service that the industry provides. In response, we have committed that each signatory will disclose their customer satisfaction scores. -
Download Annual Report
STRATEGY PERFORMANCE GROWTH From resources… ANNUAL REPORT 2007 Contents Financial calendar 2007/08 P.2 2007 Highlights P.30 Executive Management Team 3/9/07 Ex-dividend trading commences P. 4 Chairman’s Message P.31 Corporate Governance 10/9/07 Record date for fi nal dividend P.6 Managing Director’s Review P.39 Directors’ Report 3/10/07 Final dividend paid P.10 Case Study – Strategy in Action P. 44 Remuneration Report 31/10/07 Annual general meeting P.12 Operations Review P.61 Financial Statements 31/12/07 Half-year end – Exploration and Production P.80 Share and Shareholder Information 28/2/08 Half-year profi t announcement P.16 – Generation P.82 Exploration and Production Permits and Data 30/6/08 Financial year end P.18 – Retail P.84 Financial History P.22 – Contact Energy IBC Glossary of Terms Origin Energy Limited P.24 – Sustainability ABN 30 000 051 696 P.26 – Corporate P.28 Board of Directors …to customers It has been a year of signifi cant change for Origin Energy. We have consolidated our strategic focus on the competitive segments of the energy supply chain, and deepened the integration of our business, from resources to customers. Our performance, outlined in this report, demonstrates our ability to deliver earnings growth and predictable cash fl ows in a volatile energy market. 1 FROM RESOURCES TO CUSTOMERS 2007 HIGHLIGHTS • 5 July 2006 – Commenced sales from the BassGas Project. • 30 August 2006 – Prime Minister announces Origin Energy-led consortium to deliver Adelaide Solar City Project. • 29 September 2006 – Negotiated early termination of Mount Stuart Power Purchase Agreement, providing full operational fl exibility. -
SVDP NSW Tariff Tracking July13 Update Report
NSW Energy Prices July 2012 - July 2013 An update report on the NSW Tariff-Tracking Project May Mauseth Johnston August 2013 Disclaimer* The$energy$offers,$tariffs$and$bill$calculations$presented$in$this$report$and$associated$ workbooks$should$be$used$as$a$general$guide$only$and$should$not$be$relied$upon.$ The$ workbooks$ are$ not$ an$ appropriate$ substitute$ for$ obtaining$ an$ offer$ from$ an$ energy$retailer.$$The$information$presented$in$this$report$and$the$workbooks$is$not$ provided$as$financial$advice.$While$we$have$taken$great$care$to$ensure$accuracy$of$ the$information$provided$in$this$report$and$the$workbooks,$they$are$suitable$for$use$ only$as$a$research$and$advocacy$tool.$We$do$not$accept$any$legal$responsibility$for$ errors$or$inaccuracies.$The$St$Vincent$de$Paul$Society$and$Alviss$Consulting$Pty$Ltd$do$ not$accept$liability$for$any$action$taken$based$on$the$information$provided$in$this$ report$or$the$associated$workbooks$or$for$any$loss,$economic$or$otherwise,$suffered$ as$ a$ result$ of$ reliance$ on$ the$ information$ presented.$ If$ you$ would$ like$ to$ obtain$ information$ about$ energy$ offers$ available$ to$ you$ as$ a$ customer,$ go$ to$ Australian$ Energy$ Regulator’s$ “Energy$ Made$ Easy”$ website$ or$ contact$ the$ energy$ retailers$ directly.$ $ $ $ $ New$South$Wales$Energy$Prices$July$2012$–$July$2013$ An$Update$report$on$the$NSW$TariffQTracking$Project$ by$May$Mauseth$Johnston$$$ $ May*Mauseth*Johnston,*August*2013* Alviss*Consulting*Pty*Ltd* ABN$43147408624$ $$ $ $ ©*St*Vincent*de*Paul*Society*and*Alviss*Consulting*Pty*Ltd* -
Eraring Battery Energy Storage System Scoping Report
Eraring Battery Energy Storage System Scoping Report IS365800_Scoping Report | Final 25 March 2021 Origin Energy Eraring Pty Limited Scoping Report Origin Energy Eraring Pty Limited Scoping Report Eraring Battery Energy Storage System Project No: IS365800 Document Title: Scoping Report Document No.: IS365800_Scoping Report Revision: Final Document Status: For Lodgement Date: 25 March 2021 Client Name: Origin Energy Eraring Pty Limited Project Manager: Thomas Muddle Author: Ada Zeng, Carys Scholefield & Thomas Muddle File Name: IS365800_Origin_ Eraring BESS_Scoping Report_Final Jacobs Group (Australia) Pty Limited ABN 37 001 024 095 Level 4, 12 Stewart Avenue Newcastle West, NSW 2302 PO Box 2147 Dangar, NSW 2309 Australia T +61 2 4979 2600 F +61 2 4979 2666 www.jacobs.com © Copyright 2019 Jacobs Group (Australia) Pty Limited. The concepts and information contained in this document are the property of Jacobs. Use or copying of this document in whole or in part without the written permission of Jacobs constitutes an infringement of copyright. Limitation: This document has been prepared on behalf of, and for the exclusive use of Jacobs’ client, and is subject to, and issued in accordance with, the provisions of the contract between Jacobs and the client. Jacobs accepts no liability or responsibility whatsoever for, or in respect of, any use of, or reliance upon, this document by any third party. Document history and status Revision Date Description Author Checked Reviewed Approved 05 25/3/2021 Final A Zeng C Scholefield T Muddle T Muddle -
The Challenge of Institutional Governance in the National Electricity Market: a Consumer Perspective
The challenge of institutional governance in the National Electricity Market: A consumer perspective Penelope Crossley Sydney Law School The University of Sydney Page 1 My research – Adopts a commercial perspective to energy and resources law – Particular focus on renewable energy and energy storage law and policy – Interested in interdisciplinary collaborations with engineering, economics, public policy, etc. The University of Sydney Page 2 Outline of presentation – Why is the legal, governance and institutional framework of the NEM so complicated? – The institutional governance structure of the NEM – Key issues for consumers – Legal issues The University of Sydney Page 3 The ultimate source of the problem: The Commonwealth of Australia Constitution Act (1900) The University of Sydney Page 4 s.51 of the Commonwealth Constitution Part V - Powers of the Parliament 51.The Parliament shall, subject to this Constitution, have power to make laws for the peace, order, and good government of the Commonwealth with respect to: - (i.) Trade and commerce […] among the States; (xx.) Foreign corporations, and trading or financial corporations formed within the limits of the Commonwealth; (xxxvii.) Matters referred to the Parliament of the Commonwealth by the Parliament or Parliaments of any State or States, but so that the law shall extend only to States by whose Parliaments the matter is referred, or which afterwards adopt the law; The University of Sydney Page 5 The rationale for the NEM – The NEM was designed to: – facilitate interstate trade; – to lower barriers to competition; – to increase regulatory certainty; and – to improve productivity, within the electricity sector as it transitioned from being dominated by large unbundled state owned monopolies to privatised corporations. -
Tax On, Tax Off
Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Disclaimer The energy offers, tariffs and bill calculations presented in this report should be used as a general guide only and should not be relied upon. The information presented in this report is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report, it is suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. Alviss Consulting Pty Ltd does not accept liability for any action taken based on the information provided in this report or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the relevant regulator’s website or contact the energy retailers directly. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax May Mauseth Johnston, Alviss Consulting Canberra, 17 November 2014 © Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the Alviss Consulting. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Tax on, Tax off: Electricity prices before and after 3 Acknowledgements This project was funded by grant from the Consumer Advocacy Panel (www.advocacypanel.com.au) as part of its grants process for consumer advocacy projects and research projects for the benefit of consumers of electricity and natural gas. -
Clean Energy Fact Sheet We All Want Affordable, Reliable and Clean Energy So We Can Enjoy a Good Quality of Life
Clean Energy fact sheet We all want affordable, reliable and clean energy so we can enjoy a good quality of life. This fact sheet sets out how we’re leading a transition from fossil fuels to cleaner forms of energy. Background Minimising or, where we can, avoiding financial EnergyAustralia is one of the country’s biggest hardship is part of the challenge as we transition generators of power from fossil fuels. Each to cleaner generation. We need to do this while preserving the reliability of supply. +800 MW year we produce around 20 million tonnes Rights to of greenhouse gases, mostly carbon dioxide Our approach involves supporting the renewable energy or CO₂, from burning coal and gas to supply development of clean energy while helping our electricity to our 2.4 million accounts across customers manage their own consumption so eastern Australia. they use less energy. Because when they do For around a century, coal-fired power plants that, they generate fewer emissions and they ~$3B have provided Australians with reliable and save money. Long term affordable power and supported jobs and renewable Supporting renewable energy agreements economic development. The world is changing with fossil fuel generation being replaced by Right now, EnergyAustralia has the rights to lower emissions technologies. more than 800 MW worth of renewable energy, combining solar and wind farm power purchase The way we generate, deliver and use energy agreements, and we half-own the Cathedral 7.5% has to change. As a big emitter of carbon, it’s Rocks wind farm. Of large-scale up to us to lead the transition to cleaner energy wind and solar in a way that maintains that same reliable and project in the NEM affordable access to energy for everyone. -
Country Energy’S 3,000 Employees Are the Backbone of Our Business and the Foundation for Our Success
POWERFUL STUFF Country Energy’s 3,000 employees are the backbone of our business and the foundation for our success. Their knowledge and experience is demonstrated through the strength of our network and the level of customer service we provide. The 2003-2004 Annual Report is testimony to our employees’ commitment to our corporate values – safety, teamwork, fun, accountability, excellence and enthusiasm. Rod Turner, second year apprentice lineworker, Walcha Field Service Centre. OUR ORGANISATION Country Energy is a leading Australian energy services We are a competitive energy retailer in five states and corporation owned by the New South Wales Government, territories, with a product range that includes electricity, with around 3,000 employees and 750,000 customers. natural and bottled gas, internet services and energy advice. We own Australia’s largest power supply network, with 185,000 kilometres of powerlines serving three quarters Country Energy’s commercial success is driven by business of New South Wales – from Bega to Tweed Heads, west decisions that meet local priorities and the needs of our to Bourke and south to the River Murray. customers, employees, stakeholders and shareholders. Country Energy’s retail operations span five states and territories, while our network operations cover country and coastal New South Wales. Far North Coast Region Northern Region North Western Region Mid North Coast Region Central Western Region South Western Region Riverina Region South Eastern Region ii COUNTRY ENERGY ANNUAL REPORT 2003–2004 CONTENTS -
Automate CP.Xlsm
FCAS Causer Pays Settlement Factors Issued: 10/12/2020 Period of Application: 27/12/2020 to 23/01/2021 Sample Period: 12:05AM, 8/11/2020 to 12:00AM, 6/12/2020 Queensland, New South Wales, Victoria, South Australia and Tasmania Region Causer Pays Factors Scheduled and Semi-Scheduled Aggregations Factor AETV Pty Ltd 0.013562453 AGL Hydro Partnership 4.012190653 AGL Loy Yang Marketing Pty Ltd 0 AGL Macquarie Pty Limited 0 AGL PARF NSW Pty Ltd 2.310470219 AGL PARF QLD Pty Limited 0.46800389 AGL SA Generation Pty Limited 1.849553623 Alinta Energy Retail Sales Pty Ltd 0.449145117 Ararat Wind Farm Pty Ltd 0.875407241 Arrow Southern Generation Pty Ltd And Arrow Braemar 2 Pty Ltd 0.042579354 Boco Rock Wind Farm Pty Ltd 0.433630577 Bodangora Wind Farm Pty Limited 0.382480317 Bomen Solar Farm Pty Ltd As Trustee For Bomen SF Trust 0.556490672 Braemar Power Project Pty Ltd 0.706700821 Bulgana Wind Farm Pty Ltd 0.837111039 Callide Power Trading Pty Limited 0 Cherry Tree Wind Farm Pty Ltd As Trustee For The Cherry Tree Project Trust 0.156136526 Childers Solar Pty Ltd ATF The Childers Solar Trust 0.080755682 Clare Solar Farm Pty Ltd 0.651235137 CleanCo Queensland Limited 1.758098911 Clermont Asset Co Pty Ltd ATF Clermont Solar Unit Trust 0 Coleambally Solar Pty Ltd 1.111648664 Collector Wind Farm Pty Ltd 0.185651799 Crookwell Development Pty Ltd 0.401146682 CRWF Nominees Pty Ltd As Trustee For The CRWF Trust 0 CS Energy Limited 0 Darling Downs Solar Farm Pty Ltd 0.875202842 Darlington Point Solar Farm Pty Ltd 0.660040796 Daydream Solar Farm Pty Ltd As