DOCSLIB.ORG

“Aspiring to Zero Injuries” Rolled Shelf Edges for Care

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
“Aspiring to Zero Injuries” Rolled Shelf Edges for Care LTIFR 2.78hrs lost per million hours worked -69% on prior year 12 people had time off due to injury. Total work related injuries 464 (Including 128 customers) “Aspiring to Zero injuries ” ENTER TITLE HERE TRADE PARTNER FORUM 2016 – CHRIS WILESMITH Managers Conference 2015 “Accelerate” Rolled shelf edges for Care Trade Partner Forum Group Update Peter Birtles Galvanized Shelving was upgraded to roll edge and uprights version so customers and store team won’t be injured by sharp edge during handling. Group Managing Director ? What can we do together to make products safer and Chief Executive Officer 3 Managers Conference 2015 “Accelerate” 1 Super Retail Group History Super Retail Group sales growth 1972 Reg and Hazel Rowe started trading from their North Brisbane home 2500 1974 First retail store – International Car Accessories 1979 Store name changed to Super Cheap Auto 2000 1999 50 stores SPORTS 2002 100 stores 20% compound 1500 Acquisition of Marlows and Rocca Bros 2003 growth over 20 Launched first stores in New Zealand 2004 IPO on the Australian Stock Exchange 1000 years LEISURE 2005 200 stores; Launch of BCF 2008 300 stores; Acquisition of Goldcross Cycles 500 400 stores; Acquisition of Rays Outdoors 2010 Company name change to Super Retail Group AUTO 2011 500 stores; Acquisition of Rebel and Amart Sports 0 95… 96… 97… 98… 99… 00… 01… 02… 03… 04… 05… 06… 07… 08… 09… 10… 11… 12… 13… 14… 15… 2014 600 stores Group Structure Super Retail Group Highlights 2015/16 Commercial SAFETY • Safety performance improved by 48% Auto Leisure Sports TEAM • Increase in team engagement from 68% to 71% Retail Operations Retail Operations Retail Operations Merchandising Merchandising Merchandising Marketing Marketing Marketing • Group focus on Customer Centricity CUSTOMER • Customer Net Promoter Score increasing 308 stores 131 stores 17 stores 101 stores 65 stores • Strong sales and profit performance from Auto and Sports Group Supply Chain BUSINESS • Rays transformation and good second half from BCF IMPROVEMENT Group Services • DC transformation starting to deliver Finance Human Resources Information Services Property International Operations 2 Changing Retail Market Divisional Sales Growth How are external market forces shaping our strategy? Forces Evolving Customer Workforce 2015/16 ($m) Growth on PCP LFL Growth impacting on Globalisation Digitalisation Business Power Demographic Retail Models Auto 923 8% 4.2% Historical levers of differentiation (range and price) will no longer succeed Leisure 582 7% 4.4% Building a stronger emotional connection with customers is a must Implications for Super Organisational capabilities have to be ‘World class’ not ‘Australasian class’ Sports 910 9% 6.3% Retail Group Aligning team member behaviour and culture with the customer offer will be a sustainable advantage Providing Multi channel Customer Supply Chain Team 2015/16 is a 53 week year – this increases total growth by about 1.5% but does not Key elements Differentiated retail, Understanding and IT engagement and Solutions (not inspiration, impact LFL growth of the strategy & Engagement capability development just products) community Our Strategic Roadmap What is our vision for the future? Super Retail leadership focus 2016/17 OUR VISION Inspiring you to live your passion SAFETY • ‘Every injury is preventable’ To provide solutions and engaging experiences that enable our customers OUR PURPOSE to make the most of their leisure time To achieve the To achieve higher To provide returns • Building team engagement and capability To be one of the five highest team customer TEAM to our shareholders OUR GOALS largest Australasian member engagement ratings • Customer Centricity, Alignment and Agility that exceed the retail companies engagement across than our ASX 200 by 5% the retail industry competitors • Engagement and solutions focus CUSTOMER OUR To deliver compound annual To grow return on capital to • Thinking about the impact on the customer of every decision FINANCIAL growth in EPS of greater than 15% greater than 15% TARGETS BUSINESS • Achieving our performance targets OUR VALUES Passion Openness Integrity Care Discipline IMPROVEMENT • Progressing our strategic initiatives 3 Building our partnership Store developments – new stores/superstore extension/refurbs OPPORTUNITY Multi-channel development Customer connection - Club marketing and events New products CUSTOMER Thank you for your support Content ENGAGEMENT Packaging and Information Clarity on our joint standards We look forward to growing our partnership RESPONSIBILITY Ethical Sourcing – supply chain visibility ‘How can we work together to be more efficient?’ EFFICIENCY Supply chain and inventory management Some reflections on the year that was? ENTER TITLE HERE TRADE PARTNERManagers Conference FORUM 2016 2015 “Accelerate”– SCA UPDATE CHRIS WILESMITH Managers Conference 2015 “Accelerate” 4 Team engagement we achieved 76% Our Team and Business has been recognized for excellence Retention & Engagement 80.00% 78.00% 76.00% 74.00% 72.00% Engagement 70.00% Retention 68.00% Linear (Engagement) 66.00% Linear (Retention) 64.00% 62.00% 60.00% 2011 2012 2013 2014 2015 Our aspirational target is to move to +80% Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” Achieving Our Team and Business has been recognized for excellence Now 310 STORES ACROSS Roy Morgan Inside Retail NRA Finalist AUSTRALIA & NEW ZEALAND “Customer Satisfaction Rewards for Excellence 33 and growing… Award 2015” ‘Loyalty Program Experience Award’ 2015 2828 7979 Auto Store of the Year Retail Customer Excellence Awards Large Retailer of the Year ALL STAR BASH Australian Auto Aftermarket 1818 2016 7575 Supercheap Auto Supercheap Auto 55 “Top Automotive Retailer” “Certificate of Achievement” 5353 2015 Most Innovative Digital Marketing Holden Hill Recognition of outstanding Campaign 55 achievement in Digital Retail SCA “ Big Break Competition ” 4444 Managers Conference 2015 “Accelerate” 20 Managers Conference 2015 “Accelerate” 5 Cost Increase Pressures / FX exchange rates $30M impact to our business FY15 -16 increasing the cost as currency falls Danger increasing prices are reducing unit sales Consolidate Extend Enhance New Zealand Australia Service - solutions Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” The World is changing Managers Conference 2015 “Accelerate” 24 Managers Conference 2015 “Accelerate” 6 So why change ??? P Weare going to before somebody else does. Could have been Could have been ??????? 25 Managers Conference 2015 “Accelerate” 26 Managers Conference 2015 “Accelerate” OUR CHALLENGE THE CONDITIONS WE NEED TO BE SUCCESSFUL? We enjoy top line growth but the factors that made us successful are changing. 1. MARKET 2. GOVERNMENT 3. COMPETITION Cars with combustion Car ownership = best form Ability to service the engines of transport car yourself Car ownership = best form of Ability to service the car Cars with combustion engines CARS WITH CAR SHARING & transport yourself VIRTUAL SERVICING ELECTRIC AUTONOMOUS /CLOSED ECO SYSTEM CHANGES TO ONE OF THESE WILL ENGINES VEHICLES MAKE OUR BUSINESS FRAGILE AND REQUIRE LESS LESS CARS TO LESS ABILITY TO DIY SERVICING, LESS OFTEN SERVICE SERVICE OVERTIME NICHE Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” 7 IN THE LAST CENTURY NEARLY EVERY INDUSTRY HAS BUT, IN THE LAST 100 YEARS ‘THE PRIMITIVE GAS-BURNING UNDERGONE RADICAL CHANGE… CAR HAS BECOME A BETTER GAS BURNING CAR’ COMMUNICATIONSFLIGHT ENTERTAINMENT SCIENCE 1900s TEL. EXCHANGE 12” FLIGHT SILENT MOVIES CHEM. LAB 2010s 1920 2015 IPHONE ISS NETFLIX HADRON Source: Wait by Why by Tim Urban Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” REGULATORS & GOVERNMENT: CREATING A ‘NON- COMBUSTION ENGINE’ RACE OUR CUSTOMERS SCOTT, BARRY & HERB ARE IN DECLINE 53 YEARS 50% OF CRUDE OIL 30% SCOTT BARRY HERB WORLD’S OIL EXTRACTION OF GLOBAL WORKED ON THE RESERVES IN THE WARMING IS CAR LAST 3 MIDDLE EAST -3% -4% -2% LEFT TRANSPORT MONTHS (FY11-15) + + + BOUGHT CAR NO ALTERNATIVE TO ESTABLISHMENT OF US ACCESSORIES IN POLITICALLY UNSTABLE PETROL-POWERED EPA AND SIMILAR LAST 3 MONTHS -3% -3% -2% MIDDLE EAST* CARS BODIES (FY11-15) = = = US$2.4B GRANT TO DEVELOP NEED TO REDUCE ENFORCEMENT OF BOUGHT FRO SCA NEXT GEN VEHICLES & GREEN RELIANCE ON EMISSIONS STANDARDS IN LAST 3 MONTHS -1% -1% 0% ‘FOREIGN OIL’ COLLAR JOBS (FY11-15) SOURCE: US ENERGY INFORMATION ADMINISTRATION 2013; Wait by Why, and Union of Concerned Scientists, 2015 ; * at least more than normal with Arab Spring, ISIS and US disturbance Source: Roy Morgan Single Source Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” 8 GROWTH AFTER FY20 WILL FALL -3.5% CONTRAST THIS TO THE DIFM MARKET, CPI and Population adjusted BY 2018 THIS WILL BE NEARLY DOUBLE DIY and showing 2.4% a growth trend of +3.6% PA 1.4% 1.4% 1.2% 1.0% 1.0% 0.5% DIY DIFM 2018 0.0% 2018 0.0% $22B YoY % Growth YoY -0.6% $13B 3 YR CAGR -1.5% 3 YR CAGR +3.6% -1.2% FY17 FY18 FY19 FY20 FY21 FY22 FY23 DIFM OPPORTUNITY INCLUDES: CAR WASH, CAR SHARE, TYRE RETAILING, ELECTRICAL SERVICES, BODY+PAINT+INTERIOR REPAIR, ENGINE AND PARTS REPAIR, DETAILING , AUTOPARTS AND ACCESSORIES, ENERGY GENERATORS + SOLAR PANELS Managers Conference 2015 “Accelerate” Managers Conference 2015 “Accelerate” TODAY’S MINDSET We need to move from inviting customers to THE FUTURE IS NOT LOGICAL being Invited So What will we be in the future ? BE A DEVIANT FORGET WHAT YOU ‘KNOW ’ Facebook AirBNB Apple Uber Managers Conference
Load more

Recommended publications
  • The Cowra Crankhandle
    The Cowra Crankhandle Volume 26 No. 1 June 2018 Cowra Crankhandle Page 2 COWRA ANTIQUE VEHICLE CLUB INC. POSTAL ADDRESS: PO BOX 731 COWRA NSW 2794 ABN: 95 035 591 220 Public Liability Insurance No. AS A172000 PLB Fair Trading Registration No. Y1784746 Shannon’s web page http://carclubs.shannons.com.au/cavc Facebook web page http://www.facebook.com/CowraAntiqueVehicleClub?ref=hl Name: Cowra Antique Vehicle Club BSB: 032820 Acc. 283380 PATRON: MAURICE RANDELL Molonglo’ Woodstock 2793 Ph. 6345 0283 [email protected] PRESIDENT: MR RUSSELL DENNING – 39 Dawson Drive Cowra 2794 Ph. (02)6342 3117 Email: [email protected] Mob. 0402078142 VICE-PRESIDENT: MR. WAYNE REEKS - 170 Seymour St Bathurst 2795 Ph. 02 6331 1553 Email: [email protected] SECRETARY/ CMC DELEGATE: KATHY DENNING – 39 Dawson Drive Cowra 2794 (02) 6342 3117 Email: [email protected] TREASURER/PUBLIC OFFICER: IAN REID -19 Gower Hardy Circuit Cowra 2794 Ph. 6342 1699 PLATES REGISTRAR/EDITOR: MR RUSSELL DENNING – 39 Dawson Drive Cowra 2794 Ph. (02)6342 3117 Email: [email protected] Mob. 0402078142 SCRUTINEERS: MR. KEN MASTERS MR. STEVEN BARKER MR. RUSSELL DENNING MR. IAN REID MR. VIC BOWER MR. JEFFRY CURTIS MR. JOHN MOONEY PROPERTY OFFICER: VIC BOWER - 17 Whitby St Cowra 2794 Ph. 0448079490 [email protected] 14051 EVENTS / FUND RAISING COMMITTEE: All Financial Members The Cowra Antique Vehicle club meetings are held on the 3rd Monday of each month at 7:30 pm at the Cowra Railway Station Clubroom Opinions expressed in this magazine/newsletter are not necessarily those of the club or the committee.
    [Show full text]
  • Summary and Recommended Investment Strategy. Investment
    Information and Advice on the Australian and NZ Sharemarket from Securities Research Company's . Market Analysis Issue No. 391 www.stockmarket.co.nz January 11, 2005 Inside Market Analysis Austral Coal notes offer attractive buying opportunity: ACCEPT Health Communications Network takeover . 10 high income, high capital growth and low risk ............ 4 SELL OAMPS.................................................... 10, 11 BUY Longreach Group ...................................... 6, 7, 8 Insider Trades in NZ and Australian Shares ....... 13-15 BUY The Reject Shop ........................................... 8, 9 Insider Buying identifies two growth shares ........ 15-16 Editor and Research Director: James R Cornell (B.Com.) Summary and Recommended Investment Strategy. The stockmarkets have performed well over the last two years, but shares still offer good value and a buoyant market can yield higher rates of returns. Remain fully invested in the recommended shares. Investment Outlook. Over the last 52 weeks the NZX50 Index rose +25.2%, Stockmarket Forecasts an improvement on the previous year's gain of +23.6%. One-Month One-Year The Australian All Ordinaries index rose +22.9%, also Australia: 69% (Bullish ) 67% (Bullish) beating its previous year's gain of just +9.0%. Note 1. New Zealand: 74% (Bullish) 51% (Neutral) Our own performance has deteriorated . with the Recommended Portfolio's gain of +36.7% over the last year failing to beat our previous year's gain of +38.0%. Perhaps we will do better this year! As we pointed out last month, the stockmarket is fairly buoyant - and this a favourable environment in which to make good investment gains. But it is not so buoyant New Zealand that we risk being at a market peak.
    [Show full text]
  • Charter Hall Property Portfolio
    CHARTER HALL PROPERTY PORTFOLIO Charter Hall Property Portfolio Period ending 30 June 2019 2 Market Street, Sydney NSW 10 Shelley Street, Sydney NSW CHARTER HALL 1 PROPERTY PORTFOLIO $30.4 b Funds Under Management 844 3.4% Number of Weighted Average Properties Rent Review (WARR) 97.9% 8.2 years Occupancy Weighted Average Lease Expiry (WALE) Richlands Distribution Facility, QLD CHARTER HALL 2 PROPERTY PORTFOLIO CONTENTS CHARTER HALL GROUP 3 OUR FUNDS, PARTNERSHIPS & MANDATES 5 OFFICE 7 CHARTER HALL PRIME OFFICE FUND (CPOF) 8 CHARTER HALL OFFICE TRUST (CHOT) 24 OFFICE MANDATES AND PARTNERSHIPS 32 CHARTER HALL DIRECT OFFICE FUND (DOF) 36 CHARTER HALL DIRECT PFA FUND (PFA) 47 INDUSTRIAL 57 CHARTER HALL PRIME INDUSTRIAL FUND (CPIF) 58 CORE LOGISTICS PARTNERSHIP (CLP) 95 CHARTER HALL DIRECT INDUSTRIAL FUND NO.2 (DIF2) 98 CHARTER HALL DIRECT INDUSTRIAL FUND NO.3 (DIF3) 106 CHARTER HALL DIRECT INDUSTRIAL FUND NO.4 (DIF4) 114 CHARTER HALL DIRECT CDC TRUST (CHIF12) 121 RETAIL 123 CHARTER HALL PRIME RETAIL FUND (CPRF) 124 CHARTER HALL RETAIL REIT (CQR) 127 RETAIL PARTNERSHIP NO.1 (RP1) 137 RETAIL PARTNERSHIP NO.2 (RP2) 141 RETAIL PARTNERSHIP NO.6 (RP6) 143 LONG WALE HARDWARE PARTNERSHIP (LWHP) 145 LONG WALE INVESTMENT PARTNERSHIP (LWIP) 150 LONG WALE INVESTMENT PARTNERSHIP NO.2 (LWIP2) 152 CHARTER HALL DIRECT BW TRUST (CHIF11) 153 CHARTER HALL DIRECT AUTOMOTIVE TRUST (DAT) 154 CHARTER HALL DIRECT AUTOMOTIVE TRUST NO.2 (DAT2) 157 DIVERSIFIED 161 CHARTER HALL LONG WALE REIT (CLW) 162 DVP 184 DIVERSIFIED CONSUMER STAPLES FUND (DCSF) 185 SOCIAL INFRASTRUCTURE 194 CHARTER HALL EDUCATION TRUST (CQE) 195 CHARTER HALL CIB FUND (CIB) 215 INDEX 216 FURTHER INFORMATION 228 Gateway Plaza, VIC CHARTER HALL 3 PROPERTY PORTFOLIO Charter Hall Group (ASX:CHC) With over 28 years’ experience in property investment and funds management, we’re one of Australia’s leading fully integrated property groups.
    [Show full text]
  • Introduction
    INTRODUCTION LIST OF CONTRIBUTORS (ALPHABETICALLY) 7-Eleven Stores Amcor A.P. MOLLER- MAERSK A/S AMEC Mining & Metals ABB Australia AMEC Oil & Gas Abbott Australasia Amgen Australia AbbVie Australia AMP Services Accolade Wines AMT Group Acrux DDS Amway of Australia Actavis Australia Anglican Retirement Villages Diocese of Sydney Actelion Pharmaceuticals ANL Container Line Adelaide Brighton APL Co Adidas Australia Apotex AECOM Australia APT Management Services (APA Group) Afton Chemical Asia Pacific Arch Wood Protection (Aust) AGC Arts Centre Melbourne AGL Energy ASC AIA Australia Ashland Hercules Water Technologies (Australia) Aimia Association of Professionals, Engineers, Scientists and Managers Australia Air Liquide Australia Astellas Pharma Alcon Laboratories Australia AstraZeneca Alfa Laval Australia ATCO Australia Alinta Servco (Alinta Energy) Aurora Energy Allergan Australia AUSCOAL Services Allianz Global Assistance Auscript Australasia Allied Mills Ausenco Alpha Flight Services Aussie Farmers Direct Alphapharm Aussie Home Loans Alstom Australand Property Group Ambulance Victoria Australian Agricultural Company © March 2013 Mercer Consulting (Australia) Pty Ltd Quarterly Salary Review 1.5 INTRODUCTION Australian Catholic University Billabong Australian Football League Biogen Idec Australia Australian Institute of Company Directors BioMerieux Australia Australian Nuclear Science and Technology Bio-Rad Laboratories Organistaion (ANSTO) Biota Holdings Australian Pharmaceutical Industries (Priceline, Soul Pattinson Chemist) BISSELL
    [Show full text]
  • Introduction
    INTRODUCTION LIST OF CONTRIBUTORS (ALPHABETICALLY) 3M AMEC Minproc 7-Eleven Stores AMEC Oil & Gas A P V Australia Amgen Australia AB Food and Beverages Australia AMP AB Mauri AMT GROUP ABB Australia Amway (Alticor Inc) Abbott Australasia Anglican Retirement Villages Diocese of Sydney Abigroup Apotex Accenture Australia Apple Australia Accolade Wines APT Management Services (APA Group) AECOM Australia Aristocrat Technologies Australia Aesop Arrow Electronics Australia Agilent Technologies Australia Aspen Pharmacare Australia AGL Energy Astellas Pharma AIA Australia AT & T Global Network Services Australia Alcatel-Lucent Australia ATCO Australia Alcon Laboratories Australia Atlassian Allied Mills Aurecon Group Alpha Flight Services Ausclad Group of Companies Alphapharm Ausenco ALSTOM Grid Australia Ausgrid (Formerly EnergyAustralia) (Formerly AREVA T&D Australia ) Aussie Home Loans Alstom Australand Altium Australian Agricultural Company Amadeus IT Pacific Australian Catholic University Ambulance Victoria Australian Institute of Company Directors Amcor Australian Pharmaceutical Industries Amdocs (Priceline, Soul Pattinson Chemist) © 2012 Mercer Consulting (Australia) Pty Ltd Quarterly Salary Review INTRODUCTION Australian Prudential Regulation Authority BOC Autodesk Boehringer Ingelheim Avanade, Inc. Boeing Aerostructures Australia (BAA) Avant Mutual Group Boeing Defense Australia Avery Dennison Office and Consumer Products Bombardier Transportation Australia Executive Data AVJennings Bond University Avon Cosmetics Ltd. Boston Scientific
    [Show full text]
  • August 08 Compressed.Pub
    ———— Holden TORQUE ————————————————————— August 2008 page ———— Holden TORQUE ————————————————————— August 2008 page 2 Welcome to the August 2088 Edition of In this months magazine: Executive Torque - News from the President, Vice President, Secretary & Treasurer: page 3 Members write, Vlad: page 13 Club Calendar : page 6 Holden quiz: page 15 Member profile: page 7 Members write, Ian: page 18 Tech Talk—Engines: page 8 Motorkhana and Grp 5 Frank: page 20 Stock report: Martin page 12 Membership form: page 25 ———— Club TORQUE - Committee 2008 and Club Information ——————————— President Bruce Lethborg Vice President Greg Black [email protected] [email protected] 0417 014 304 Secretary Phil Slater Treasurer Vlad Kowal [email protected] [email protected] 0404 066 616 Motorkhana & Frank Rogan Public Officer Ray Cardwell Group5 Rep [email protected] [email protected] 0416 001 577 Stock Rep. Martin Carrabot Social Rep Jeremy Watt [email protected] 0419 666 595 0412 200 037 Motor Racing & Vacant Editor Greg Black Rally Rep [email protected] Classic Historic Richard Wales Membership/Point Bruce Lethborg Registry (03) 9803 7690 score [email protected] 0417 014 304 Special Events Jeremy Watt CAMS State Council Bruce Lethborg [email protected] Representative [email protected] 0412 200 037 0417 014 304 Magazine Articles and advertisements to be published in the magazine can be submitted via e-mail to the Editor at [email protected] . Microsoft Word format is preferred and each months items must be received by midnight on the second Wednesday of each month. Quarter page ads are free to members; advertising is otherwise charged at $10 - quarter page, $20 - half page, $35 - full page Website Why not visit our website for further information.
    [Show full text]
  • NSW Corvette Club Magazine May 2020
    NSW CORVETTES unlimited car club inc. PUT THE " STING" BACK INTO LIFE Covid-19 Protection! MAY 2020 ANNUAL EVENTS 2020 TH TH NELSON BAY (WEEKEND) FRIDAY 7 – SUNDAY 9 FEBRUARY TH TH NATIONAL CONVENTIONAnnual EventsFRIDAY 10 – MONDAY 13 APRIL SOUTH AUSTRALIA GENERAL MOTORS GM DAY SUNDAY 3RD MAY (ORGANISED BY THE CADILLAC CLUB) PENRITH MUSEUM OF FIRE MEATSTOCK BBQ WARS FRIDAY 1ST – SUNDAY 3RD MAY SYDNEY SHOWGROUND – OLYMPIC PARK HOMEBUSH WINGS OVER ILLAWARRA SATURDAY 2ND – SUNDAY 3RD MAY ILLAWARRA AIRPORT – ALBION PARK CHRISTMAS IN JULY JULY - DATE T.B.A CMC SHANNONS SYDNEY CLASSIC AUGUST - DATE T.B.A EASTERN CREEK BRASS MONKEY RUN AUGUST - DATE T.B.A CLUB’S SHOW & SHINE AUGUST - DATE T.B.A BEROWRA WATERS LUNCH RUN SEPTEMBER - DATE T.B.A PORT MACQUARIE (WEEKEND) SEP – OCT - DATE T.B.A BATHURST Supercars THURSDAY 8TH – SUNDAY 11TH OCTOBER ON HOLDRD TH CHROMEFEST FRIDAY 23 – SUNDAY 25 OCTOBER THE ENTRANCE JAMBEROO CAR SHOW & FAMILY SUNDAY 25TH OCTOBER FUN DAY TH TH COATES HIRE NEWCASTLE 500 FRIDAY 4 – SUNDAY 6 DECEMBER SOAR & ROAR DECEMBER - DATE T.B.A SMSP - EASTERN CREEK END OF YEAR CHRISTMAS FUNCTION DECEMBER - DATE T.B.A Phone 9477 2000 132 George Street, HORNSBY 2 2020 COMMITTEE Executive Committee President Bob Fitzsimmons 0408 234 438 [email protected] Bob Vice President Tony Charlton 0416 007 582 [email protected] Secretary Belinda Ford 0409 419 360 [email protected] ◊ Founded 1980 ◊ Treasurer Doug Ford Tony 0452 506 450 Sister Club of Free State [email protected] Corvette Club Maryland U.S.A.
    [Show full text]
  • Results for the 52 Weeks to 29 June 2019
    RESULTS FOR THE 52 WEEKS TO 29 JUNE 2019 ANTHONY HERAGHTY Group Managing Director and Chief Executive Officer DAVID BURNS Chief Financial Officer 15 August 2019 Content KEY STRENGTHS AND OPPORTUNITIES GROUP HIGHLIGHTS 2018/19 FINANCIAL RESULTS 2019/20 TRADING AND OPERATING UPDATE APPENDICES Performance Trends Business Snapshots Segment Notes 2018/19 and 2017/18 SUPER RETAIL GROUP 2 Key Strengths and Opportunities FOUR LARGE, GROWING AND FOCUS ON SEAMLESS OMNI- POWERFUL BRANDS HIGHLY ENGAGED CUSTOMER RETAIL EXECUTION LOYALTY BASE • Recognised brands with market • Over six million active customers in our • Investing in digital capability to leading positions in growing loyalty programs develop a seamless omni-channel platform and grow online market share lifestyle categories • Loyalty club members represent over 56% of total Group - sales • Leveraging store network to mitigate • Loyalty club members have a higher online cost to serve via click and ATV than non club members collect • Opportunity to create closer • Scale allows us to fractionalise the cost relationships with our customers by of our investment in technology and refreshing our loyalty programs and systems across our entire brand utilising customer data analytics to portfolio, store network and customer deliver more personalised offers transaction base SUPER RETAIL GROUP 3 Powerful Brands in Growing Lifestyle Categories $1.0b $1.0b 2018/19 2018/19 REVENUE REVENUE 86% 94% BRAND BRAND AWARENESS1 AWARENESS1 $0.5b $0.1b 2018/19 2018/19 REVENUE REVENUE 74% 82% BRAND BRAND 1,2 AWARENESS1
    [Show full text]
  • Uber Pro Terms and Conditions
    Uber Pro Terms and Conditions Key Principles ● These terms and conditions (Terms) apply to your participation in the Uber Pro Program (the ​ ​ Program) as provided by Uber Australia and its respective subsidiaries, licensees and affiliated ​ companies (collectively Uber or we). ​ ​ ​ ​ ● Under the Program, eligible Driver Partners can access Rewards, according to their Program Tier status. ● The Program is made available at Uber's discretion, as an additional incentive to eligible Driver Partners. ● You may be entitled to rewards pursuant to the Program, however the ongoing operation of, and your participation in, the Program is not guaranteed by Uber. ● Uber retains the right to change or cancel the Program at any time pursuant to these Terms. ● You may opt-out of this Program at any time in accordance with these Terms. Part 1 : General Conditions 1. Structure of the Terms 1.1 Overview (a) These Terms are comprised of the following Parts: (i) the "Key Principles" set out above which provide an overview of the Program; (ii) Part 1 (General Conditions) which: (A) sets out the general terms and conditions that apply to your participation in the Program; and (B) describes the documents that make up these Terms; and (iii) Part 2 (Individual Rewards) which sets out the terms and conditions applying to specific Rewards available to you in connection with the Program. 1.2 How these Terms work (a) These Terms incorporate and consist of the following documents: No. Document Description 1. these Terms Standard terms and conditions that apply to the Program. 2 your Technology Services Standard terms and conditions that apply to your use of Agreement certain applications, services and products provided by Uber.
    [Show full text]
  • THE NATIONAL Meet World Land Speed Record Holder, Fighter Pilot
    September 2018 www.nationalcollisionrepairer.com.au THE NATIONAL CNews, viewso &ll informationis for theio Collisionn IndustryR Professionalepairer ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE Meet world land speed record holder, fighter pilot Andy Green Get to know Carmine De Maria of C.A.D. Custom Elite Read the full report on the recently-held Symposium2018 ---------------EDITORIAL--------------- WITH JOE MCFADRIES What’s in it for me? All too often we ask ourselves this question Another month goes by, and once So why is this important? Well, again it is one of the great delights of fundamentally, history is punctuated by my role that I have the opportunity to great women and men who have connect with so many influential contributed to the growth of their people across the industry. societies and on a much more modest We all understand the necessity to scale I see many similar attributes either carve out a living or generate an across our industry. These people are acceptable return for the high energy, exciting to be around, and shareholders; after all, it is a infectious in their optimism. In this issue commercial world in which we live. we have several articles featuring the However, in my travels this month I type of people I have just described. was drawn to reflect on some of the We meet Carmine De Maria, reasons people do what they do – and Managing Director, C.A.D. Custom Elite it’s not all about maximising money. Body and Paint in Tullamarine on page We induct Trudy Camilleri, first Some of the comments I heard 12 who shares his background, his year teacher at Ultimo TAFE, as our included: “I just want to be the best journey and his future objectives for most recent Future Leader of the I can be”; “I want to build the best car his business in the custom segment in Industry on page 40, Owen Webb I can and exceed my customers’ which he operates.
    [Show full text]
  • Super Cheap Auto Group
    Super Cheap Auto Group Presentation to Macquarie Securities 2006 Australian Emerging Leaders Conference Peter Birtles – Managing Director 4 May 2006 Super Cheap Auto Group • 2006 Outlook • Supercheap Auto – Medium Term Plans • BCF – Medium Term Plans 2 Super Cheap Auto Group Outlook for Full Year FY06 Outlook for Full Year FY06 – per half year presentation Supercheap Auto • Full year sales expected to be between $490m and $495m • Year on year savings in advertising expenditure in the 2nd half • AIFRS - Full year impact will be circa $2m additional occupancy costs • EBIT margin expected to be circa 6.8% for the full year (post AIFRS) BCF • Full year sales expected to be around $45m • Full year EBIT pre set-up costs expected to be between $2m and $3m – better than initial projections • Set-up costs forecast at $5m Dividend • The impact of BCF set up costs and AIFRS will be added back for assessment of dividend payment Analysts’ Forecasts • Current market analyst forecasts for Group EBIT range from $29m to $31m 4 Supercheap Auto Medium Term Plans 28th March 06 5 Supercheap Auto – Medium Term Plans • Brand Positioning and Customer Perceptions • Brand and Marketing Development • Store Format and People Development • Range Development • Medium Term Projections 6 Brand Positioning and Customer Perceptions 7 Customer Value Proposition What do our customers truly value about Supercheap Auto NOW? A lot of stuff for not much money, lots of gear in the store, not much service (but that’s ok because I like to look around). I GET THE LOT FOR LESS! 8 Supercheap Auto vs competitors PRICE QUALITY CUSTOMER SERVICE Supercheap Auto Repco / Specialists Repco / Specialists Kmart Autobarn Autobarn Autobarn Supercheap Auto/ Kmart Supercheap Auto Repco / Specialists Kmart 9 Who is our Customer and who are we targeting? Roy Morgan analysis was conducted, and based on “All people who have worked on their car in the last 3 months”, seven segments where identified: 1.
    [Show full text]
  • September 2020
    B Manawatu Car Club Inc Magazine September 2020 Page 1 of 52 EDITORSPEAK… email: [email protected] What a huge month August was… My month started with Round 3 of the FAE Winter Series. Another great day out in the sun, though the V Force team were tested with a couple of rather unfortunate accidents requiring cars to be dragged back to the pits in various states of disarray / disrepair – they did very well to get the last race finished by 5.30pm, just as it was starting to get dark and gloomy. My day went well, qualifying not last was a bonus for a start, and being a second quicker than last time out was an added incentive. Race one I had a moment on the cement/oil/other crap going in to Turn 1, perhaps the tyres were too cold, perhaps the line was too tight or perhaps it was just the driver was too ambitious?? Then it was my turn to dodge the spinning yellow car coming off Turn 7 onto the front straight. Fortunately, I chose to drive over the ripple strip and he spun away from me towards the infield. Phew. Race 2 and off grid spot 3 with grid 1 empty, so a clear track ahead and two to beat to the first corner. I made a good start and was into the lead - briefly. Taking the inside line into Turn 1 and would you believe it I lost the rear end completely, coming to a halt facing the wrong way and waiting for the sickening sound of another car hitting me.
    [Show full text]