How can we make products safer?
What can we do together to make products safer?
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601 Total Work Related Injuries We reduced serious injuries by Insights over 41% YOY “Aspiring to Zero Supporting our Success injuries ”
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1 Success through Partnership and today is Continued development of our trade business about recognising our partners support
ORIAS NRA Omni NRA Safety Multichannel Retailer 2016 2016 OUR JOURNEY SO FAR : 2017 winner 2005: First Trade Accounts
2009: Trade Discount Card launched
Young Retailer Australian Auto 2012: Full service model trialled Auto Trade Direct Roy Morgan Aftermarket of the Year 2015: Trade consolidated into a single program Customer Satisfaction Award Certificate of Achievement 2016 Supercheap Auto Trade Direct 2016 2016 Most Innovative Digital Auto Store of the Year Marketing Campaign Andy Bentzen SCA “Big Break Competition” FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 Managers Conference 2017 Managers Conference 2017
Spontaneous Recall: Above all competitors Store Brand Attributes – Above all competitors
Q1a & b. Thinking about the auto parts and accessory stores where you would go to buy these types of items, Q13. Thinking about auto parts & accessories, please indicate which of these stores you associate which stores can you think of ? Are there any others? with the following… you can nominate as many or as few statements as you like for each store.
Q1 FY17 Q2 FY17 Q3 FY17 Q4 FY17 Q1 FY17 Q2 FY17 Q3 FY17 Q4 FY17 64 Statement 60 Q4 All values are % SCA % SCA % SCA % SCA % Repco % Repco % Repco % Repco % SCA 61 59 Q3 Stocks well known, quality products 54% ↓ 57% 53% 62% ↑ 41% 43% 42% 47% Is an car care/car accessories specialist 60% 61% 59% 62% 43% 43% 42% 50% ↑ 50 Q2 46 Is good value for money 54% 57% 54% 61% ↑ 25% 26% 20% ↓ 29% ↑ Repco Q1 46 Is a one- stop- shop for auto parts & accessories 61% 60% 60% 61% 35% 38% 33% 42% ↑ 45 Stocks a wide range of products 55% 62% ↑ 59% 60% 32% 39% ↑ 36% 42% 37 36 Is a convenient place to shop 52% 55% 52% 58% 31% 30% 25% 30% Autobarn 36 31 Has a good layout for finding what I want 50% ↓ 52% 49% 55% ↑ 28% 30% 26% 30% Supercheap Auto is the brand most Has knowledgeable and experienced staff 52% 56% 50% 54% 37% 45% ↑ 38% ↓ 43% 31 35 likely to be attributed to advertising Always has good specials 51% 53% 46% ↓ 52% ↑ 23% 24% 21% 25% Kmart 32 30 that is spontaneously recalled. Repco Easy to find someone to help me if I need 49% 50% 46% 51% 30% 35% 27% ↓ 35% ↑ Has friendly and enthusiastic staff 47% 52% 47% 51% 29% 36% ↑ 30% ↓ 33% 8 8 and Autobarn are secondary. Always has what I need 47% 50% 46% 50% 24% 26% 24% 29% ↑ Auto One 6 8 Is an enjoyable place to shop 45% 48% 43% 48% 26% 28% 24% 29% ↑ Stocks mainly low cost, lower quality products 32% 35% 36% 38% 14% 14% 12% 14% Q4‘15-16 n=550, Q1 ’16-17 n=550, Q2 ‘16-17 n=550, Q3 ‘16-17 n=550, Q4 ‘16-17 n=551 Stocks more than just car care/car accessories 30% 28% 25% 25% 15% 13% 12% 11% Managers Conference 2017 Managers Conference 2017
2 Supercheap Auto Strategy on a Page OUR VISION Inspiring you to live your passion
Supercheap Auto offers value customer focused ranges, services solutions for the car OUR PURPOSE garage shed & other mobility needs. We strive to be first and best for new, providing an engaging experience, while allowing you to communicate, socialise and shop your way Our Market
Leadership in Service Retail Leadership Digital Trade Growth OUR STRATEGY Leadership Engagement Our World 2018 2020 +2022
Enhanced DIFM solutions, increasing The ultimate Mobility retailer providing Seen as the ultimate point of social community connections an ecosystem for all mobility needs connection for all mobility needs supporting customer loyalty moving towards DDA Subscription STRATEGIC based solutions Providing owned, shared and leased solutions for customer and is Enhanced capability to rapidly deploy Seamless enablement to provide the communities VISION skills -capability to enhance team team and customer with the ultimate development and customer point of connection for solutions A Community that is sought out for experiences inspiration & learning social interactions & solutions GROUP Seamless Actionable Agile & Engaged & Strong & CHANGING? Future Omni-Retail Customer Efficient Capable Sustainable SUPPORTING Organisation PILLARS Capabilities Insights Supply Chain Team Foundations Managers Conference 2017 Managers Conference 2017
Strategic Focus towards and beyond 2020 Industries Effected SCA Performance: Auto Government / Market Competition Average 10yr Our Market Car Ownership Disruption Growth is 6.2% Our World It’s Changing
Historical levers of differentiation (range and price) will no longer be enough. We now need service solutions, owned and third Implications party for Building a stronger emotional connection with customers is critical – built around their passions for their leisure activities
Supercheap We have a significant advantage through connecting our customers with our team members who share their passions
Auto Organisational capabilities have to be World-Class not Australasian class
Safety Engagement Customer Focus Loyal Customers Evolution Success Factors All these business sectors will be effected 1.95 Million Managers Conference 2017 Managers Conference 2017
3 Shared Personally Autonomous Owned Industry Consensus - Uber Driver-Driven - Car Next Door
Personally Shared Owned Driver-Driven Autonomous Managers Conference 2017 Managers Conference 2017
Amazon CONSIDERATIONS OUR STRENGTHS • Teams • Automotive is 1% of Amazon Sales – • Locations • Size - $136 Billion, $7.1 Billion in Predominately consumables and parts • Customer Experience Delivery Our Customers want: Australia NOW • Brand – Distribution & Market Positioning • Seamless Omni Retail • Brand’s regional price models • Brand Partnerships • Width of Range • Dynamic Pricing • Known for Value • Amazon website is a point of reference for • Price Beat Policy • Convenience search • + 60% of Customers use Click & Solutions • Amazon’s perceived value Collect • Value - Price Leadership Total Amazon sales projected to be $4 billion at Customers’ require maturity • Prime – Community, Free Delivery • Immediacy Assuming Amazon achieved $4 billion, their Inspirations • Information • Marketplace – Infrastructure & Automotive sales would be $40 million • Team Advice Supply Chain against Australian Auto market of $5.4 • Support, e.g. services and diagnostics billion / Health Checks Confidence and Value
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4 Our customers voice- Real club members with real customer experiences Have you personally worked on your car in the last 3 months/purchased car care/car accessories?
100% Q27 – Q38 Scott, Q1 – Q14 Scott & Barry Q15 – Q26 Scott, Barry, Maureen & Barry, Alex, Cathy Herb & Herb 80% NB. Q27 Criteria changed from those who work on their car to those who purchased something from the category (in keeping with Roy Morgan 60% 55% 54% 55% 55% 53% 54% 52% 50% segmentation). 49% 48% 49% 47% 41% 39% 40% 35% 31%31%31% 28% 30% 25% 27% 27% 21% 23% 23% 23% 19% 19% 18% 20% 14% 16%
Sample: Category participation relative to general population 0% Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10Q11 Q12Q13 Q14Q20Q22 Q23Q24Q25Q26 Q27Q28Q29Q30 Q31Q32Q33Q34 Q35Q36Q37Q38 Feb Feb Feb Feb Feb Feb Feb Feb Feb 2008 2009 2010 2011 2013 2014 2015 2016 2017 Managers Conference 2017 Managers Conference 2017
Our OPPORTUNITY is to EVOLVE focusing on Omni-retail We need your help – Speed of Order to Ship DIY DIFM DDA
Have the best offer 12 - 18 months 18 months +
products mechanical services information services ‘supplies’ limited supplies go to you • NPS – 54.45% • 90 minute click & collect no service (longtail online) subscription models • Services grew 67% • Pick Up Point trial • Customer Orders grew 17.32% • Australia Post implementation appeals to the hard core appeals to ‘mainstream’ - little appeals to the next gen car enthusiast to no experience buy (digital native) • Hub store efficiency project • Delivery packaging review HORIZON 1: NOW HORIZON 2: NEXT HORIZON 3: LATER Managers Conference 2017 Managers Conference 2017
5 Services and Solutions building beyond F18 Automotive Servicing... POWERED BY SCA Booking Platform • Strategic Joint Venture between Bosch and SCA has been agreed Book In-store • 10 workshop proof of concept Service • 1st workshop opening in H1 of FY18
Partner Outbound Services
Tyre fitting Cosmetic care and repair
Windscreen Diagnostic and repair/replace telematics
Battery fitting In-car tech installation Managers Conference 2017 Managers Conference 2017
My Actions deliver our Customer Experience Club Members – Projection for F18 Seamless NPS Customer Store Evolution • Continue to grow beyond 2 million; Experience Empowerment Commitment • Focus on experience to deliver value to Club Members, which drives sales/value Retail 400,000 Leadership 1,986,668 350,000
STRETCH TARGET 300,000
Delivery Instore Outbound Full Service FORECAST TARGET 250,000 • To Store Tyre Fitting Battery fitting Automotive • Parcel Lock Servicing Service & Cosmetic care • Urgent and repair 200,000 In-car tech Solutions Delivery Book In-store Service installation Windscreen • Standard repair/replace 150,000 Delivery + 63 MORE! Diagnostic and Telematics 100,000 NZ Total 369,416 Digital Connection Social Activations Club Customer Communities 1,614,527 Digital 50,000 AU Total 1,617,252
Social - Community 1 2 3 4 5 6 7 8 9 101112131415161718192021222324252627282930 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 Club Managers Conference 2017 Managers Conference 2017
6 Social Content Supercheap Auto Future Vision
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STRATEGIC VISION – AUTO DIVISION
“Supercheap Auto offers value customer focused ranges, services solutions for the car, garage, shed & other mobility needs. We strive to be first and best for new, providing an engaging experience, while allowing you to communicate, socialise and shop your way”
2 0 1 8 2 0 2 0 + 2 0 2 2
Enhanced DIFM solutions, • The ultimate Mobility retailer providing• Seen as the ultimate point of increasing social community an ecosystem for all mobility needs connection for all mobility connections supporting moving towards DDA Subscription needs. customer loyalty. based solutions. • Providing owned, shared and leased solutions for Enhanced capability to rapidly • Seamless enablement to provide the customer and communities. deploy skills -capability to team and customer with the ultimate enhance team development and point of connection for solutions • A Community that is sought customer experiences . inspiration & learning. out for social interactions & solutions. Managers Conference 2017 Managers Conference 2017
7 RETAIL IS POLARISING
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THE ICONIC FREE 3 HOUR DELIVERY SYD / MELB ORDERS OVER $99
8 9 NIKE
10 Being invited into our customers lives
Offer a physical and digital user experience that makes SCA top of mind and first stop for car related lifestyle: products, services, knowledge and shared community interest.
Personalised, engaging customer Context experience, Content tailored to the individual.
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11 We don’t go online, we live online
WHAT IS YOUR 92% OF 16+ OWN A RELATIONSHIP WITH MOBILE PHONE YOUR MOBILE PHONE? 1.94 BILLION 70 MILLION 500 HOURS OF 40 THOUSAND WE CHECK OUR ACTIVE MONTHLY PHOTOS ARE CONTENT IS SEARCHES PER PHONE MORE USERS UP 17% UPLOADED EACH UPLOADED EVERY SECOND THAN YOY DAY MINUTE 3.5 BILLION 150 TIMES 2.5 BILLION WE WATCH THE SEARCHES PER DAY PER DAY PHOTOS ARE EQUIVALENT OF 1 LIKED EACH DAY BILLION HOURS OF 1.2 TRILLION CONTENT / DAY SEARCHES PER YEAR 4 SOURCE: FACEBOOK, GOOGLE AND INSTAGRAM 2016 6SOURCE: TELSTRA SMART PHONE AND TABLET STUDY 2016
The average attention span of a human is now… 8 SECONDS!
A GOLD FISH IS MORE ENGAGED? 14 12 10 8 6 12 SECONDS SECONDS 9 SECONDS 8 SECONDS 4 GOLD FISH 2 0 2000 2015 2015
SOURCE: MICROSOFT STUDY 2015 48 Managers Conference 2017
12 Search Engine Marketing Search Engine Optimisation
Leveraging our content assets
• Develop content to target a DIFM customer • Utilise existing content – written, images and video • Target 80% DIY searches, 50% DIFM
ACQUIRE RETAIN REACTIVATE New Customers Existing Customers Lapsed Customers
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13 PEOPLE DON’T LIKE ADS!
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16 THANK YOU!
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Our Focus for FY18 – FY20
To provide solutions and engaging experiences that enable our Vision customers to make the most of their leisure time Optimise the Supply Chain network, connecting our customer’s to Purpose our products, delivering as promised Deliver Optimise Safe & Cost Customer Customer & Inventory & Network Efficient Delivery Objectives Brand Working Master Plan LOGISTICS UPDATE FY18 Supply Chain Options Expectations Capital
Target 95%+ DIFOT, 10% cost reduction improvement, <4.5% cost of sales
Deanna Lomas Strategic partnerships
Customers have the control they desire Outcomes Network Capacity & Capability Optimisation
Integrated product supply and transport plan
Technology – Supply Chain Safe & Efficient Fulfillment TMS/WMS P Priorities Network Master Plan Supply Chain Capability Discovery Managers Conference 2017 Managers Conference 2017
17 FY18 Priorities Supply Planning An opportunity to work with our Trade Partners to create efficiency gains
Description Benefit Supply Chain The blueprint for our operations Supporting our long term growth and customer aspirations Network Master Plan Sales & Aligning daily operations and monthly plans to long- Forecast accuracy; Operations term forecast and business strategy. Increased availability; Customer Service. Technology TMS / Efficient, integrated technology, seamless customer Planning experience WMS Discovery Optimising outbound DC efficiencies Reduce unnecessary Move to carton pick – DC & store friendly packaging handling in DC and stores Safe and Efficient A workplace where team members are not injured An efficient network that supports our customer experience Optimising inbound efficiencies Supply Chain Drive towards full cartons / layers / full pallet Improve DC put away Roundings deliveries efficiencies; Delivery capability that makes it easy to connect our Potential change to delivery frequency to achieve Supplier efficiencies; Fulfillment Capability stores and customers with our products efficiency
Enhance the system and processes for product merchandising to optimise inventory Inventory Program Store Friendly Pallets and totes where efficiency gain possible Store put away efficiencies; Deliveries sorted by category / store layout Managers Conference 2017 Managers Conference 2017
Fulfilment Capability – Christmas Focus Supply Chain Activity Model An opportunity to streamline the customer delivery experience Services provided to SRG Group
Supply Plan Planning (Product & Labour), Joint Ownership by Business & Group Function Optimise S& OP
Distribution Supply Chain Centre of Excellence • Improved online freight booking Operations – Domestic Centres Delivery Driver Availability Tracking • Standardised packaging across the DC and confirmation & and Enroute KMI International NPS feedback loop Tracking for customers Store network – reduced speed to shelf, Operations – International Sourcing & Supply Chain Centre of Excellence improved customer experience Logistics Transport Operations Connect Transport Supply Chain Centre of Excellence Customer Experience
• Improved hub store locations for enhanced Network Strategy Joint Ownership by Business & Group Function delivery experience & Projects Process & Strategy Technology Supply Chain Centre of Excellence Productivity & Deliver Assurance Performance Mgt, Supply Chain Centre of Excellence Analytics • Expand key freight partnerships Corporate Function Service Provider to Supply Chain – HR (incl. Safety) • Introduce “Zoom2U” capability Corporate Function Service Provider to Supply Chain - Finance Corporate Function Service Provider to Supply Chain - IT Managers Conference 2017 Managers Conference 2017
18 KEY TAKEOUTS 1 INTEGRATED PLANNING WITHIN SRG AND TRADE PARTNERS SUPPORT ON IMPROVING DELIVERY MODE & 2 THE WAY WE RECEIVE PRODUCT (TO HELP WITH EFFICIENCY GAINS) Merchandise Strategy Update FY18 FOCUS ON IMPROVEMENTS THAT IMPACT 3 THE CUSTOMER EXPERIENCE Damian Kennedy & Joel Dauber
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Merchandising Strategic Framework Customer Centric Shopping INNOVATION ENABLERS OUR CUSTOMER JOURNEY AND NEW OPPORTUNITIES Occasions & Shopper Pathways to Assortment Solutions Mission Purchase New Range Productivity Extensions
Store Digital 90% OUR STRATEGIC PILLARS Clustering Engagement Customer Space Multi-Channel Management Ranges and On-Line Range Understanding of shopper time in-store and Insight Capability Endless Aisle Cross Chanel Width NPD Launches Private and Inventory and Multi-Channel is spent navigating Trade Direct Exclusive Supply Chain Promotional Range Program Ranges Brands Efficiency Clustering
In-Store Brand Multi-Channel OUR DELIVERY Presence Offers Store Ease of Multi- Layouts Shopping Channel “The customer experience is the next competitive battleground” Managers Conference 2017 Jerry Gregoire, CIO,Managers Dell Computers Conference 2017
19 Occasion 2.0 Trial Improved Space Efficiency & Delivery
Solution Focussed Navigation Car Care Toolboxes Power 8 Key solutions identified and trialled
Space and Sales Aligned 38 new planograms trialled to cater for range and space changes
Improved in Store Experience 11 New engagement fixtures trialled Lubricants Dash Cams Managers Conference 2017 Managers Conference 2017
Major NPS Improvements One Size Does Not Fit All
Store NPS Appearance +22% +44%
The #2 Auto & Hand Tools Store is Ease of Customer the #17 store Shop Needs overall +21% +33% The #3 Leisure and Outdoor Store is the #63 store overall Managers Conference 2017 Managers Conference 2017
20 Bigger & Better in 2018 Innovation & New Opportunities
Occasion 2.0 Digitally Special Enriched Endless Orders 50 Stores Receive New Flow Product Aisle in Store 201 Stores Receive New Content Engagement Pieces Engaging New Activation EDM “People are always going to go shopping. A lot of Lines our effort is just how do we make the retail In Store experience a great one” Phillip Green, Chairman, Arcadia Group Managers Conference 2017 Managers Conference 2017
Key Take Outs Key Drivers for FY18 Deliver a seamless and enjoyable Omni channel experience to customers
Deliver Accelerate Space, flow and in store engagement will continue developing to Exceptional Grow Profit Online maximise the in store experience for our customers 2 In Store Per M Channel Availability Utilise our endless aisle to increase reach, range and accessibility provided to our customers
Opportunities for new and innovative ranges and brands to meet evolving customer preferences and needs Increase Consistently Trade high NPS We will continue building efficient Inventory through increased GMROI Channel Scores Growth working capital hurdle rates
Support with joint customer research to understand customer needs Managers Conference 2017 Managersplus evolve and Conference expand category growth 2017
21 Trade Partner Update: Trade and Digital
Angus McDonald General Manager Multichannel – Supercheap Auto
Customers expect a seamless experience across channels Managers Conference 2017 Managers Conference 2017
Click and collect accelerating, Total online sales growth now over +60% of online sales. across all order types, FY17 +75%
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22 Customers are starting their journey online, Customers are starting their journey online, and they are starting it with Supercheap Auto: and they are starting it with Supercheap Auto:
visits to our websites across the traffic of the next highest 34m Australia and NZ in FY17 4x ranking site in our category
(July data, Hitwise, 04/08/2017)
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Mobile now 60% of traffic
Stock availability checked 2.5 million times at the Managerslocal store Conference 2017 Managers Conference 2017
23 Invest in content to help customers connect with your product at this critical first touch point:
Multiple images – in the box, out of the box, in use etc.
Features and benefits
Unique, relevant, engaging content Managers Conference 2017 Managers Conference 2017
Extend your offer beyond the four walls of our store through the Endless Aisle: • Products with vehicle applications Oscar/Partsguide
• Other products, such as tools, equipment and accessories : – Engage with your category manager to discuss suitability – Provide the same level of content for other products as discussed – Be able to support 1 day turnaround of orders, and provide commitments for product availability
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24 Endless Aisle:
Fulfilment timeframes and data accuracy A key area of focus over the coming year Another year of significant growth.
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Continuing to grow as we evolve to our next Daniel Crabtree Trade Business Manager phase of maturity: [email protected] • On-ground presence supporting growth of this program • Tactical trials of service and offer in key regions Darren Schembri • Shifting focus from customer acquisition to relationship Trade Operations Manager development and growth [email protected]
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25 Key messages:
• Customers start their journey with digital : Maximise the opportunity by Trade Partner Update: Retail supporting us with rich content, product information and technical data
• Endless Aisle extends access to more of your products – but we need your support in data integrity, cataloguing and fulfilment Pam Pugsley • We continue to significantly grow our trade business . Please connect General Manager Retail Operations with Daniel Crabtree, Trade Business Manager for opportunities to be involved
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Delivering The Best Customer Experience 318 Stores In The Network Our NPS Journey 62% Northern Territory: 3 **Eastern seaboard is 60% Western the growth corridor
58% Australia: 30 Queensland: 84 56%
54% New South Wales: 72 52%
50% ACT: 5
48% South Australia: 46% 21 Victoria: 54
44% Tasmania: 5 New Zealand: 44
42% Managers Conference 2017 Managers Conference 2017
26 The Journey to 350+ Stores Today July 2019 318 Stores 340 Stores
July 2020
Stores
July 2018 330 Stores Managers Conference 2017 Managers Conference 2017
Let’s put things in perspective
Why is this store so Important? Managers Conference 2017 Managers Conference 2017
27 Retail Leadership- Building rich connections, Enabling The Team experiences and inspiring customers
Quail Headsets Gurus Daily Check In Electronic Check Out Cabinet Locks Meetings
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Community Connection and Localisation- Encouraging Arena Product Demonstration Learn, Earn, Entertain and participation Engage
50 +Trade partners bookings
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28 Leadership In Digital Engagement Services and Solutions Leadership
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Services Penrith CX Centre: How Can Trade Partners Get Involved?
Complimentary services Team Training More Fitment services on offer such as EV charging, offer including Baby Seat Support the Guru’s program through Windscreen Chip repair, regular product knowledge training. Fitment demonstration Nitrogen inflation Arena Product Demonstrations Outbound Services through New product launches & showcase Preferred Partner Networks ‘How to’ demonstrations Seasonal / Promotional Activations There is a calendar of Events all year round, multiple spots per week. Darrel Koo Services and Customer Please speak with your Category Manager or contact Experience Manager Darrel on 02 47333322
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29 Coming Back: Team Training Nights Key Focus Areas
• Bi-Monthly Training Nights held at all stores 1. around Australia and New Zealand. 1. Penrith Customer Experience Centre Product • A great opportunity for Trade Partners to get Demonstration get involved! involved and help deliver product knowledge training to the team. 2. Support the training nights to improve product knowledge • Support new product launches, increased team confidence in selling products delivering mutually beneficial commercial outcomes. 3. Support the Store Opening and Refurbishment Program
• Please speak with your Category Manager about how you can get involved. Managers Conference 2017 Managers Conference 2017
Top 10 Focus area’s TY
1. Content – We need your support in co-creating. 2. Connecting Trade Partners with customers using online. Thank you for 3. Endless Aisle – work with your category manager to range items not instore. 4. Special orders –We need up-to-date pricing, Oscar cataloguing and quick shipment. making us a better 5. Penrith Customer Experience Centre Product Demonstration – Get involved! 6. Support the training nights to improve team product knowledge. business in FY17 7. Support the Store Opening and Refurbishment Program. 8. DIFOT we need to work toward +98% Currently 5 th Overall 9. New & Innovative Ranges – these will help meet evolving customer needs. 10. Inventory – Together, we need to improve working capital performance. 1 2 3 Managers Conference 2017 Managers Conference 2017
30 2017 SUPERCHEAP AUTO TRADE PARTNER AWARD RECIPENTS GRAND CHAMPION TRADE PARTNER: CENTURY YUASA BATTERIES TRADE PARTNER OF THE YEAR AUSTRALIA: GnG SALES TRADE PARTNER OF THE YEAR NEW ZEALAND: DIRECTED ELECTRONICS NZ Retailers Choice NZ: GUD NZ LIMITED Most Successful Product Launch: Retailers Choice AUS: DIRECTED ELECTRONICS MOTORACTIVE Most Innovative: Outstanding Safety Record: SELLEYS E PRODUCTS NZ LIMITED Outstanding Quality: Outstanding Logistics Trade Partner: TAILORED CAR ACCESSORIES MMP INDUSTRIAL Outstanding Business Strategy & Development: Outstanding Endless Aisle Trade Partner: PACIFIC OPTICS PTY LTD TRIDON AUSTRALIA Managers Conference 2017
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