Retail Leaders Forum 2021

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27-28 April 2021, ICC Sydney

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Retail Leaders Forum 2021

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Operations Crowdsourcing Adaptive retail is the new Planner and Stafﬁng imperative for retailers

With global disruption, external pressures and responsibilities, retailers need to be able to adapt - fast. Adapting means evolving, and evolution is how to stay resilient. Location Targeted Audits Communications Today’s retail is never outright simple. Tomorrow’s retail is always in business.

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In over 36 languages and countries. Adaptive retail is the new imperative for retailers

With global disruption, external pressures and responsibilities, retailers need to be able to adapt - fast. Adapting means evolving, and evolution is how to stay resilient.

Today’s retail is never outright simple. Tomorrow’s retail is always in business.

See how www.accenture.com/au-en/industries/retail-index GROW ON. Welcome Retail Leaders Forum 2021

We have taken great pleasure in producing this event that we hope provides you with an exciting and effective digital platform for learning and cultivating important connections within your industry.

All of the team at Connect Media would like to extend our gratitude to the event chairs, speakers, and sponsors who have combined their talents and resources to bring you this year’s Forum.

GROW ON. We greatly value your feedback on any aspect of your experience, therefore at the conclusion of the event, we will provide you access to a survey which will assist us in crafting next year’s event.

We will also send you information about accessing available speaker presentations, On-Demand content, and sponsor whitepapers for your continued enjoyment.

If at any stage of the event we can be of any assistance, please do not hesitate to send us an email. This is your event; we hope you find it a rewarding and enjoyable experience.

DOMINIC PATTERSON Founder Connect Media jv

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Tech- nology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We’ve been helping Australia’s Re- EVENT SPONSOR tail industry innovate and transform. And now we’re working together to turn today’s challenges into meaningful change. www.accenture.com

Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a PLATINUM SPONSOR combined annual audience of 50-million+ users.

www.marketplacer.com

Zip Co Limited is a leading player in the digital retail finance and payments industry, focused on offering transparent, responsible and fairly priced point-of-sale credit to consumers across the world. PLATINUM SPONSOR

www.zip.co

Facebook company builds technologies that give people the power to connect with friends and family, find communities and grow businesses. PLATINUM SPONSOR

www.facebook.com/business

Compelling data. Big ideas. Creative juice. Put Google research and insights behind your thinking. Digital innovation continues to propel the retail industry forward, and the pace is mind-blowing. As marketers, we rely on data, analysis, and insights to stay informed and inspired. Think with Google is our way to share all of this and more with you. Find the data we’re exploring and the trends we’re tracking along with PLATINUM SPONSOR forward-looking perspectives and behind-the-scenes looks at digital campaigns - across industries, platforms, and audiences. www.thinkwithgoogle.com

At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world changes, so too does our business. While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community embraces eCommerce and new forms of digital communication. GOLD SPONSOR

www.auspost.com.au

Working with Connect Media will position your Thank you company as a key industry-influencer to an audience of executive-level professionals. to our It is an unparalleled opportunity to engage with our events’ powerful business agendas and Sponsors access effective networking platforms. jv

Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science, user-centred design, machine learning and AI, we’re ushering our customers and today’s consumers into the future of retail. More than 2,500 customers worldwide are already seeing results. GOLD SPONSOR

www.infor.com/en-au/industries/retail

Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under management (as at December 2019). GOLD SPONSOR

www.rest.com.au

Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy. GOLD SPONSOR

www.tryzens.com

Databricks is supporting over 500 customers in the Retail and CPG industry including 7 of the 10 largest retailers globally. Our customers—including industry leaders such as Coles, H&M, Starbucks, Mars and 7-Eleven—use Databricks for a broad range of use cases such as customer personaliza- GOLD SPONSOR tion, granular forecasting, inventory management, and ad optimization.

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Enablo digitizes work to build the best distributed work experiences. With Workplace from Facebook, Google Workspace and Asana, we’re helping organizations transform their culture to empower people to do their best work, together. GOLD SPONSOR

www.enablo.com/retail-leaders-forum

GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia. Our experience and knowledge gained internationally through working GOLD SPONSOR with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international www.gocretail.com expansion.

To learn more about sponsorship opportunities, contact:

Get in ANGEL GOMEZ Commercial Director Connect Media Phone 02 8090 4363 touch Email [email protected] jv

At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organisations succeed when they focus on their people. As a leading provider of HCM, payroll, and workforce management solutions, UKG’s award winning Dimensions and Ready solutions help tens of thousands of organisations across geographies in every industry drive better business outcomes, improve HR effectiveness, stream- SILVER SPONSOR line the payroll process, and help make work a streamlined, connected experience for everyone. www.kronos.com.au

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and SILVER SPONSOR re-imagined customer experiences.

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We lift economies and communities by advancing the way the world pays, banks and invests FIS stays ahead of how the world is evolving to power businesses, across merchants, banking and capital markets, to outpace today’s fast-changing competitive landscape and help our clients run, grow and achieve more for their business. SILVER SPONSOR

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The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.For employees, WorkJam delivers more control over their SILVER SPONSOR schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their www.workjam.com economic well-being.

Tealium connects data so brands can connect with their customers. We empower companies to create a unified, real-time data infrastruc- ture making customer data more valuable, actionable, and secure. SILVER SPONSOR

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Manhattan Associates is one of Australia’s most trusted and recognised supply chain and omnichannel software solution providers, with more than 50 customers across Australia and New Zealand and a global team of more than 3,000 technology, solution and support professionals. Manhattan Associates operates a direct sales, implementation and support operation meaning we are here today and everyday supporting retailers SILVER SPONSOR changing and evolving operations local customer include Chemist Ware- house, Country Road Group, DHL, eStore Logistics, Super Retail Group, www.manh.com/en-au Target and many other leading organisations.

AKQA is an ideas and innovation company. Leaders in experience design, we exist to create the future for our clients. SILVER SPONSOR

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Powering delivery for Australia’s leading retailers like Sephora, General Pants, Kathmandu and CottonOn, Shippit’s powerful shipping engine saves retailers time, money and provides better experiences for delivery recipients. By providing seamless multichannel fulfilment workflow, instant access to delivery services, automated carrier allocation and branded track- SILVER SPONSOR ing and notifications, Shippit simplifies shipping for retailers so they can focus on growing their business. www.shippit.com

Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra. LUNCH DAY 1 SPONSOR

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Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo’s open source enterprise PIM, and product data intelligence solutions, dramatically improve product data quality and accuracy while simplifying and accelerating product catalogue management. Leading global brands, including Fossil, Staples Canada, Made.com, and Warner Music Group, trust Akeneo’s solutions to scale and customize Roundtable SPONSOR their omnichannel and cross-border commerce initiatives. Using Akeneo, brands and retailers can improve customer experience, increase sales, www.akeneo.com reduce time to market, go global, and boost team productivity.

Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, inter- com and audio systems. Axis has more than 3,800 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. Axis was founded in 1984 and has its ASSOCIATE SPONSOR headquarters in Lund, Sweden. www.axis.com/en-au/solutions-by-industry/retail

Combining quality, credibility and sustainability, KAWANA partners with industry leading brands, delivering innovative, premium signage solutions from concept to creation. ASSOCIATE SPONSOR

www.kawana.com.au

To learn more about sponsorship opportunities, contact:

Get in ANGEL GOMEZ Commercial Director Connect Media Phone 02 8090 4363 touch Email [email protected] jv

WingArc Retail Video Analytics helps you understand in-store customer behaviour and reduce costs while increasing sales and revenue. ASSOCIATE SPONSOR www.wingarc.com.au/retail Smash your metrics

WFS is a leader in cloud-based workforce management solutions. We empower retail employees and managers across the globe to digitise time and labour processes, optimise demand-driven rostering, simplify absence through the roof management, and enable strategic business insight. WFS is the only vendor in the HCM space focusing exclusively on the work- ASSOCIATE SPONSOR force management needs of today’s complex retail enterprises. Trusted by over 26,000 partner stores and 2.5 million www.wfsaustralia.com/retail customers, Zip is the buy now, pay later teammate with

With our innovative and insightful point-of-sale and merchandise the 4.9 star app rating to help you win at the checkout. management software, we strive to enhance our retailers’ everyday experiences. Founded in 1976 in Hamburg, Germany, our incredible team of engineers, programmers, designers, and retail experts have worked tirelessly to bring ROQQIO Australia to the forefront of the industry. To provide excellent solutions, we dedicate time and resources to research the needs of the retail landscape in Australia. We have and will continue to work tirelessly to become the technological standard, ASSOCIATE SPONSOR providing big picture insights which industry leaders not only approve of, but also depend on. www.roqqio.com.au Repurchase rates up

PeopleScout bring fresh thinking, new perspectives and endless possibil- * ities to solving your recruitment challenges – from compelling candidate 80% experiences to embracing diversity, streamlined candidate generation to using analytics to get better results. ASSOCIATE SPONSOR

www.peoplescout.com.au

Order values up

As the market leader in business software, SAP helps organisations * predict, anticipate, and deliver engaging customer experiences – pre- paring them to win in a digital world where technology is rewriting the 70% rules of retail. ASSOCIATE SPONSOR

www.sap.com/australia/industries/retail

Sales volumes up

Enterprise Wide is a professional services organisation, focused in the * Consumer / Retail industry and specialising in SAP solution implementation and integration, business process optimisation and business transfor- 30% mation. ASSOCIATE SPONSOR

www.enterprisewide.com

*Based on best-performing store data.

Smash your metrics through the roof

Trusted by over 26,000 partner stores and 2.5 million customers, Zip is the buy now, pay later teammate with the 4.9 star app rating to help you win at the checkout.

Repurchase rates up 80%*

Order values up 70%*

Sales volumes up 30%*

*Based on best-performing store data.

Learn more at zip.co The smart move in retail

Global retailers trust Infor to help unify the brand experience across every channel, bring precision and efficiency to the supply chain, whilst delivering AI and machine learning through optimised inventory management to keep retailers ahead of their competition.

Infor® Retail’s industry-specific functionality is purpose-built for the retail and fashion industry—an integrated technology suite designed for retailers, by retailers—and is already providing the tools for more than 2,500 grocery, fashion, and specialty retailers to future-proof their enterprises around the globe.

For more than 30 years we’ve been helping Australian retailers manage That’s why trust us and why around to manage 1.7 million their employees’ super, from their small start-ups to Australia’s 210,000 employees Australians employers* largest retail employers. super are with Rest*

Find out more rest.com.au

Product issued by Retail Employees Superannuation Pty Limited. Consider if it is appropriate for you and read the PDS available at rest.com.au/pds before deciding to join or stay. *As of December 2020. Cataloguing a leap into retail’s future

The retail world had embraced digital well before the upheaval of 2020. But things have ratcheted up a gear in 2021 beyond simple transactional commerce. Kate Box, Facebook’s Director of Retail - ANZ explains why the catalogue’s digital evolution is a sign of things to come.

To everyone in retail out there, close your eyes and picture this We now know that people are walking these digital aisles scenario. Imagine your catalogue in the mailbox of every single in ever greater numbers. Woolworths CEO Brad Banducci Aussie household. Impressive reach, I’m sure you’d agree. recently said, “For every 100 visits in a physical store, there are 65 visits to Woolies’ digital channels.” Those two numbers are Now imagine that every single reader who picked it up was getting closer to parity every year. presented with only the products they were most interested in. A catalogue like this would be pretty damn effective. And yet Facebook’s Shops - a relatively new additional to its platforms it’s not an impossible dream today - far from it. in May 2020 - also demonstrates the incredible appetite for new e-commerce solutions. Just last month, CEO Mark In the retail world, I can think of nothing that better illustrates Zuckerberg announced that, “Shops has already topped one where we’ve come from to where we’re heading than the million sellers and more than 250 million people are actively humble catalogue. interacting with shops each month.” As a marketing tool, it’s still as important as it was 50 years ago. The question that must be asked then is: why the reluctance to But today the effectiveness of the catalogue - much like retail in shift away from bricks and mortar? Or at least alter the mix of general - is being augmented by technological advances. physical and digital shopfronts. Yes, the experience of being in Catalogues that have taken the evolutionary step from paper a large shopping space endures. But people now love online for to digital do many things better. Firstly, via machine learning, all the reasons they always have loved bricks and mortar. they can accurately measure browsing and shopping activity. That’s because they can replicate the experience in several Digital catalogues also have predictive targeting capability ways. They can socialise – chatting with like minded shoppers that drives a better experience. You are shown products you in groups. They can ‘meet the owner’ or expert or celebrity, are more likely to love. Products find the right people. For time whose advice they covet. And they are targeted with those immemorial it has been the other way around. relevant products, enabling them to discover and purchase things they never knew they wanted. They’re also more entertaining, engaging and creatively inspiring. Digital catalogues give consumers a chance to really There’s another important aspect too. It’s both seamless and interact with the products they’re interested in buying. They a whole lot more convenient. If shoppers are getting the same help bring the fun to shopping and give people the thrill of joy and thrill of discovery at home, then why wouldn’t they finding their perfect product. shop in their pajamas with a glass of wine?

Equally importantly, you don’t need to fell plantations of trees For businesses, the incentives to move are most likely to be to make a digital catalogue. All that paper and printing doesn’t financial. But as can be seen with digital catalogues, there are come cheap - they’re magnitudes more cost effective to considerable cost savings that can be realised through a move produce too. away from physical assets.

Unsurprisingly, they’re growing in stature among savvy Retailers of all sizes should now be examining if it is appropriate retailers. Locally, Coles and Dan Murphy’s recently scrapped to consolidate a physical store footprint, or negotiate lower their paper catalogues for the digital variety, spurred on by the lease costs. The surplus investment of money and time could disruptions of 2020. potentially be put into driving demand in online precincts.

But despite the smorgasbord of advantages on offer, many I genuinely believe a mentality of moving a small amount of businesses aren’t there yet. And it’s not only in terms of physical resources across to digital can have a big impact catalogues. for retailers. It’s also never been easier to test and learn in a digital environment. The costs are low and the risks of trying Retailers are still pouring a lot of time, money and effort into something new are negligible. physical shopfronts, when digital alternatives abound. These aren’t just viable options, they’re much more cost effective. If you’re not already a convert, then why not look into the One square metre of storefront retail space is certainly more benefits of your own digital catalogue? It could be the start of expensive than the digital equivalent. something much more rewarding. The Road to Sustainable Retail As Chief Property, Export and Sustainability Officer for the Coles Group, Thinus has a unique perspective on the sustainability journey being undertaken by one of the nation’s most iconic Retailers. From renewable energy partnerships through to experiential store concepts, we spoke with Thinus to find out how Coles is realising its ambition to be Australia’s most sustainable supermarket.

Coles has recently launched a refreshed sustainability strategy built around the two pillars of ‘Together to Zero’ and ‘Better Together’. Can you shed some light on the commitments covered by this new strategy?

As part of our ambition to be Australia’s most sustainable supermarket, we’ve recently launched our refreshed sustainability strategy built around the pillars of ‘Together to Zero’ and ‘Better Together’. Together to Zero sets our ambitions to reduce our environmental impacts, protecting our planet and climate, and our bold long-term ambition towards zero emissions, zero waste and zero hunger. We’ve already made progress on these ambitions through our long-term partnerships THINUS KEEVE, Chief Property, Export and with REDcycle and food rescue organisation Sustainability Officer Coles Group SecondBite. We have also recently released our Climate Change Position Statement and new climate-related commitments. through a power purchase agreement in 2019, Our commitments include delivering net zero we’ve signed several further agreements with greenhouse gas emissions by 2050, reducing major renewable energy companies. our greenhouse gas emissions by more Just a few weeks ago we signed two than 75 per cent by the end of FY30 (from a additional agreements with renewable energy FY20 baseline) and to be powered by 100% companies ENGIE and Neoen. When this is renewable electricity by the end of FY25. added to progress already made on renewable We’ve made solid progress, but there is still power purchase agreements, onsite solar and much work to do. largescale generation certificate (LGC) deals, The other pillar of Better Together is an we’ve already committed to purchasing more acknowledgment that we can only achieve than 70% of the renewable electricity required these and other ambitions by working with to meet our FY25 target, once the agreements and building strong relationships with our commence. This shows that we haven’t just customers, team members, farmers, suppliers, made commitments – we’re also making communities and other stakeholders. meaningful progress on them. In addition to our progress on renewable What tangible action has been devised for electricity agreements, we’ve also worked hard securing these ambitious targets? to reduce our Scope 1 and Scope 2 greenhouse gas emissions by 36.5% since 2009. We’re already well on the path to deliver on We are also focused on reducing waste. each of these targets – some through existing Earlier this year, we announced that Coles partnerships and others through new energy Group will no longer sell single-use plastic agreements. tableware products including cups, plates, After becoming the first major Australian bowls, straws and cutlery from July 1 2021 – retailer to commit to buying renewable energy effectively diverting 1.5 million kilograms worth of single-use plastic from landfill each year. Vietnamese street food, fresh seafood, stone-fired Lastly, in partnership with Licella, iQ Renew, pizza in a dedicated food hall for customers. LyondellBasell and Nestlé, we recently announced a joint feasibility study to determine As Chief Property, Export and Sustainability the technical, economic, and environmental Officer for the Coles Group, Thinus has a benefits of a local advanced recycling facility in unique perspective on the sustainability Victoria. journey being undertaken by one of the Advanced recycling offers new life to old soft nation’s most iconic Retailers. From renewable plastic by turning it back into oil. This oil can be energy partnerships through to experiential used to produce new soft plastic food packaging store concepts, we spoke with Thinus to find from recycled soft plastic, such as flexible out how Coles is realising its ambition to be packaging used for confectionery, bread bags, Australia’s most sustainable supermarket. cereal liners and biscuit wrappers. This new collaboration marks the first step into a circular Our approximately 120,000-strong team at Coles economy for soft plastic packaging. has been through some extraordinary challenges and seen significant change since the start of the Consumers are increasingly judging brands pandemic, as they worked tirelessly to ensure our on the experiences they deliver and the customers had access to the essential food and values they espouse. How is Coles innovating groceries they needed. the supermarket model to create localised, As COVID-19 made its way across the country, we experiential destinations for consumers? saw demand for groceries soar and we had to respond quickly. In recent years, we’ve made a big effort to sell We were able to move at pace and turn smarter by aligning our store layouts and ranges around transformational business projects in to the needs of the local community, while also record time. Within a few weeks, we’d hired making store operations more efficient. thousands of new team members, set up pop-up Using advanced data analytics to ensure the distribution centres in New South Wales, Victoria right product is offered in the right store, we’ve and Queensland, implemented new hygiene increased the frequency of range changes across procedures, established Community Hour and the majority of our categories, capturing the our Coles Online Priority Service (COPS) to help latest innovations in areas such as ready meals, support vulnerable Australians. health foods, coffee and pet food. It was truly a team effort as we worked This has complimented our tailored store format collaboratively with suppliers, governments, strategy, where we look to implement the best industry stakeholders and our property partners format of store to cater to the specific needs of to adapt to the challenges of COVID-19. Our team the local community. This, for example, could has now safely served our customers through be a larger supermarket in a growth area, or a hundreds of millions of shopping trips since the smaller format supermarket that delivers both pandemic began. great value and premium solutions for inner-city The pandemic really taught us that it is essential customers. to take an omni-channel shopping approach, as Our Coles Local supermarket format is a great the influence of online shopping and technology example of a smaller, localised store tailored reshapes our retail landscape. Over the last year, to the community. The format has been very we’ve worked to innovate our bricks and mortar popular with our customers as we’ve been offer to complement significant headway being able to incorporate a tailored range with the made in the online space. We’ve also launched latest consumer experiences and sustainability innovations like Click&Collect Rapid and Coles initiatives. In these stores we also have supplier Plus, inspiring our customers with expedited partnerships with established local brands, which delivery and more options to shop online with us. has also been very attractive for our customers. Lastly, we’ve made solid progress on our Lastly, in some of our flagship stores we’re partnership with global automation experts experimenting with market-leading sustainability Witron to construct two ambient automated concepts like ‘packageless’ refill stations, green distribution centres in Queensland and New plant walls and in-store concessions -- in what South Wales, and the construction of two Ocado we’ve coined as our new ‘grocerant’ store format. Online customer fulfilment centres in Victoria In our recently-opened Moonee Ponds store in and New South Wales has also commenced. Victoria, we partnered with leading brands like When complete, these facilities will be part solar- Roll’d, Tremila Pizza and The Fishery to serve up powered and will provide industry-leading supply chain capability and online fulfilment technology.

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Try Databricks for free EVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions

8:15 Registration, Refreshments, & Networking JOHN BATISTICH 8:45 Opening Remarks from Chair Non-Executive Director Zip Co, Food Co, HRI & General Pants Group STREAM 1 · Fulfilment and Logistics STREAM 2 · Finance and Payments STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights

JUSTIN WILLIAMS PETER KNOCK KAREN BOZIC JONATHAN REEVE Principal IMR Consulting Non-Executive Director Group Chief Executive Officer General Manager ANZ Eagle Eye 8:50 Opening Keynote Interview DAVID SHAFER & Retail Advisor Craveable Brands Creating an Ecosystem of Innovation for the New Age of Retail VP Development Executive Director Kogan 14:00 New Product Pathways: 14:00 Measured Acceleration: 14:00 The New Retail Armory: 14:00 Retail Refocussed: Remobilising the Retail Sector Unlocking Growth in the New Retail Empowering Your People Realigning Your Consumer Compass 9:10 Outlook Session RICHARD UMBERS Flexibility had been gathering The time has come to consider The Retail industry has Fresh Terrain: Surveying the New World of Retail CEO & Board Member Retail, Ecommerce & Logistics momentum as a critical factor in what lies beyond preparedness. experienced physical dislocation In climates defined by uncertainty, While the national economy continues to endure seismic shocks resonating PENNY WINN supply chain design well before the As our operating environment on an unprecedented scale. As dynamic consumer insight informs from the COVID-19 pandemic, the ongoing response from the nation’s Retail Non-Executive Director Coca Cola Amatil, Ampol, advent of COVID-19. Unfortunately, corrects, Retailers will have a fleeting businesses accelerate into a an organisation’s capability to it has taken a global pandemic community has been remarkably energetic. Retailers have reacted swiftly to Goodman Group opportunity to harness the upswing new operating environment, it deliver across the entire value chain. for this argument to mature. in the consumer economy before is essential that employees are Information is the foundation for paradigmatic shifts in consumer behaviour; physical environments have adapted, GARY STARR Retailers around the world are rivals capitalise on the restored brought along for the ride. action, and the ability to make digital ecosystems have flourished, supply networks have been revised, and loyal Executive General Manager, Business, Government confronting their supply chain confidence of consumers. Our conversation will explore early, informed decisions based on customers have been rewarded. This Session serves as a contextual platform for & International Australia Post dependencies now that the This Stream unites financial leaders the bridge between employee actionable consumer intelligence will the Forum; we will break down the changing macro-economic and socio-political JARROD KINCHINGTON vulnerability of existing models has that are leading through the wellbeing and experience, and be a competitive differentiator as our environments we inhabit to frame the progress that has been made against the Managing Director ANZ Infor been unceremoniously exposed. crisis for the insider’s insight on performance and profitability. operating environment corrects. challenges and opportunities facing responsive Retailers in the world today. It is now clear that individual accelerating from crisis management Together, we will consider how Our conversation will unearth component costs are a shadow of to secure growth ambitions. Retailers are curating authentic, the insider’s insight on consumer end-to-end value optimisation. value-driven cultures; advancing behaviour, unpacking the systems 9:50 Partner Keynote MICHELLE GRUJIN Our conversation will delve MATTHEW DURBIN wellbeing and experiential practices; and structures that empower Green is the Must Have Fashion Hue Retail Lead Accenture into this shift in perspective, as Group CFO Accent Group and repaving communication Retailers to look through the Ingrained shopping habits have been broken and rethought. 2020 we advance the argument for KIM KIDD highways on the path to more fog of crisis towards a new saw consumers’ behaviour patterns disrupted by a year of uncertainty, resilience, efficiency and flexibility CEO Honey Birdette resilient and rewarding businesses. vision for their businesses. conscious and cautious spending that has created a seismic shift within to become the new foundations MIA BARRY of supply chain design. Chief Financial Officer OrotonGroup PAMELA BISHOP ROLEE SATYAM retail. Sustainability is at the core of value creation, driving transformational CALLUM JUNIPER CMO Blooms The Chemist Partner, Data, Analytics change to business models. Businesses that embed sustainability into their TIMOTHY DECOSTER Business Development Director ASH SAINI & Insights Big W purpose will remain competitive, those who don’t risk being left behind. Group Supply Chain Design & Worldpay from FIS GM, Sales & Distribution Vodafone STEFFEN DALENG Planning Manager KOBIE TAYLOR Chief Marketing Officer Booktopia Asahi Beverages Head of People & Culture SVEN LINDELL 10:20 Morning Refreshments & Networking TAMER HEGAZI - Food Metcash Chief Marketing Officer National Operations and DIANA BARBIERI Winning Group Supply Chain Manager Visy Practice Manager, Retail & Hospitality 10:50 Global Keynote KATIE HUNT JHORDAN GIL Industries – APAC UKG Kronos Reinventing the Retail Experience Co-Founder & Chief Revenue OfficerShowfields (USA) Senior Solutions Advisor Blue Yonder

11:10 National Keynote MICHAEL SCHNEIDER 14:40 Fulfilment & Logistics 14:40 Finance & Payments 14:40 The Retail Frontline 14:40 Keynote Interview with Trust: The Building Blocks of a Customer First Approach Managing Director Bunnings Keynote with Q&A Keynote with Q&A Keynote with Q&A Matt Newell, The General Store Creating Smarter Customer Navigating the power of your The Road Ahead: Developing THE ICONIC Turns 10: The Journeys from Store to Fulfilment payments: Learn how to deliver an Iconic Brand Learnings, The Opportunities 11:35 Leadership & Employee Wellbeing Session PAUL TINKLER a frictionless experience and The Road Ahead Connection and Consideration: The Mantle of Modern Leaders Managing Director, ANZ Lululemon ANGUS MCDONALD HANNAH UDINA ELLE ROSEBY ANNA LEE Devastating bushfires, a relentless pandemic, a global reckoning on VIDIA HENSHAW Chief Executive Officer Enterprise Partnerships Lead FIS Managing Director Country Road Chief Operating Officer The Iconic Barbeques Galore race, and the continuing, systematic erosion of facts on the world Head of Organisational Development REST stage – 2020 did not shy away from issuing historic challenges to our shared social BLAINE CALLARD 15:10 Afternoon Refreshments & Networking fabric. And while much has and will continue to be said of the unprecedented Chief Executive Officer Freedom challenges facing businesses on a structural level, close attention must be paid DARAGH MCGRATH 15:40 Platinum Keynote RICHARD HANKIN to the personal toll of crisis and our shifting responsibilities as leaders in this Chief Executive Officer Enablo How to Sell What You Don’t Own: 2021 Lessons in E-Commerce Vice President Sales MARKETPLACER chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting 15:55 Transformation Session NATALIE ELLIS purpose and inspiring allegiance in the age of compassion fatigue. Digitisation Destinations: Navigating Change at Pace VP & GM Foot Locker Asia Pacific Many brands demonstrated enviable reflexes by adapting to the rapid state of KURT BRISSETT digitally-driven Retail. Now, as our operating environment corrects and businesses Director Ticketing Solutions Development, Technology begin to stabilise, stakeholder attention is returning from crisis management to and Innovation Transport for NSW 12:15 National Keynote SARAH HUNTER strategic planning and growth ambition. This Session will interrogate how Retailers, ROLF WEBER Putting Pen to Paper: Instigating & Managing Business Transformation Managing Director Officeworks acting on a bedrock of consumer intelligence, are consolidating end-to-end value Chief Executive OfficerMarley Spoon chain digitisation, staring through the fog of crisis to secure lasting value. MATS GUNNARSSON Managing Director GOC Retail 12:40 Lunch Welcome Remarks ANGUS FRAZER 12:45 Lunch & Networking Founding Partner SONDER 16:35 Global Keynote BOB NEVILLE Cultivating Creativity in Retail Global VP of Retail Under Armour (HK)

16:55 Mastermind Keynote LORD STUART ROSE Thriving in the New Retail Ecosystem Chairman Ocado (UK)

17:20 Closing Remarks from the Chair

17:25 Networking Drinks Remarks 17:30 Networking Drinks Reception 18:30 Close of Day 1 EVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions EVENT PROGRAMME · Day 1 · PM · Tuesday 27th April 2021 www.retailleaders.com.au/#sessions

8:15 Registration, Refreshments, & Networking JOHN BATISTICH Day One - Afternoon Streams 8:45 Opening Remarks from Chair Non-Executive Director Zip Co, Food Co, HRI & General Pants Group STREAM 1 · Fulfilment and Logistics STREAM 2 · Finance and Payments STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights

16:55 Mastermind Keynote LORD STUART ROSE Thriving in the New Retail Ecosystem Chairman Ocado (UK)

17:20 Closing Remarks from the Chair

17:25 Networking Drinks Remarks 17:30 Networking Drinks Reception 18:30 Close of Day 1 EVENT PROGRAMME · Day 2 · AM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions

JOHN BATISTICH 8:30 Registration, Refreshments, & Networking Non-Executive Director Zip Co, Food Co, HRI & 8:55 Opening Remarks from Chair General Pants Group

9:00 Opening Keynote ANDREA FARRIS Walgreens: Partnering to Drive Change and Transform VP Development, Head of Solution Planning the Customer Retail Experience & Partnerships Walgreens (USA)

9:20 Sustainability Session RICK LAMBELL Aligning Sustainability and Business Objectives Head of Sustainable Development Kmart Group Climate’s primacy as a mainstream political and socio-economic issue is JAMES BARTLE challenging businesses to reconceive established operating models. Parallels Founding CEO Outland Denim between the pandemic and extreme climate events have become too stark THINUS KEEVE to ignore as revised risk aversion principles scale the corporate agenda. Chief Property, Export & Sustainability OfficerColes Our conversation will explore how Retailers are approaching the disruption SALLY TOWNSEND riffling through the sector as an opportunity to align sustainability and Head of Sustainability Blackmores business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.

10:00 Platinum Keynote KATE BOX Digital Dopamine: The joy of shopping has arrived online Industry Director, Retail, Facebook and Instagram Facebook 2020 cemented the long-held logic that online shopping is largely driven by convenience. But another key trend also emerged. Brands began to infuse entertainment into the journey - providing online shoppers with a mall-like experience combining social interactions, expert advice and the thrill of discovering the perfect product. In this session, Facebook’s Industry Director - Retail, Kate Box reveals how shopping is changing, and how bringing joy to online experiences can boost your business.

10:25 Diamond Keynote ROBIN MARCHANT Resilience in Retail Head of Marketing APAC Shopify

10:45 Morning Refreshments & Networking

11:10 Global Keynote Interview SABRINA FUNG Retail Reimagined for Consumers in Asia in the New Normal Group Managing Director Fung Retailing Group (HK)

11:35 Opportunity Session PAUL KENNEDY Future Frameworks: A Blueprint for Technological Advancement CIO Craveable Brands From momentous strides in machine learning to consequential developments JEREMY KRAUSE in cloud architecture and augmented reality, the technologies that underpin Chief Innovation and Disruption Officer Global Media Brands Retail are evolving to change the sector in unexpected and even surreal ways. ANDREW MYERS While not every company has the resources to innovate and extend the frontiers Vice President Asia Pacific & Global Digital Strategy Workjam of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.

12:15 National Keynote Interview JACK GANCE Serial Disruptors in a Highly Regulated Market Chairman & Co-Founder Chemist Warehouse

LARRY DIAMOND 12:40 Platinum Keynote Chief Executive OfficerZip Co The Pandemic Driven Shift Back to the Customer

13:00 Lunch & Networking EVENT PROGRAMME · Day 2 · AM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions EVENT PROGRAMME · Day 2 · PM · Wednesday 28th April 2021 www.retailleaders.com.au/#sessions

JOHN BATISTICH Day Two - Afternoon Streams 8:30 Registration, Refreshments, & Networking Non-Executive Director Zip Co, Food Co, HRI & STREAM 1 · Marketing STREAM 2 · Fulfilment & Logistics STREAM 3 · The Retail Frontline STREAM 4 · Consumer Insights 8:55 Opening Remarks from Chair General Pants Group JOHN BATISTICH JUSTIN WILLIAMS KAREN BOZIC JONATHAN REEVE Non-Executive Director Principal IMR Consulting Group Chief Executive Officer General Manager ANZ Eagle Eye 9:00 Opening Keynote ANDREA FARRIS Zip Co, Food Co, Craveable Brands Walgreens: Partnering to Drive Change and Transform VP Development, Head of Solution Planning HRI & General Pants Group the Customer Retail Experience & Partnerships Walgreens (USA) 14:00 The Consumer Shadow: 14:00 The Art of Motion: 14:00 The Physical Edge: 14:00 Learning from the Machine: Brands that Move Recalibrating Product Pathways Reclaiming the Store Front The Gears of Retail Overdrive 9:20 Sustainability Session RICK LAMBELL with Customers Aligning Sustainability and Business Objectives Head of Sustainable Development Kmart Group Reliable and rapid fulfilment is crucial Retailers and consumers have been Retail is in the midst of reinvention. Climate’s primacy as a mainstream political and socio-economic issue is JAMES BARTLE The boundaries between brands for elevating consumer experiences in tirelessly co-creating an experiential Nuanced variations in consumer b challenging businesses to reconceive established operating models. Parallels Founding CEO Outland Denim and consumers are collapsing. It the Retail domain. From prescriptive landscape that stretches from the uehaviour are capable of informing between the pandemic and extreme climate events have become too stark THINUS KEEVE is no longer enough for brands analytics to warehouse automation, physical world to the digital realm. precise yet rapid actions that to ignore as revised risk aversion principles scale the corporate agenda. Chief Property, Export & Sustainability OfficerColes to have curated independent distribution pathways are becoming But this exercise has assumed new propel the customer down the Our conversation will explore how Retailers are approaching the disruption SALLY TOWNSEND digital ecosystems, to expect incredibly responsive to true demand. meaning in the current climate. conversion funnel. But these subtle riffling through the sector as an opportunity to align sustainability and Head of Sustainability Blackmores consumers to find them. This Stream unpacks the technologies With foot traffic slowing to a halt signals and behavioural shifts can’t business objectives at the core of the organisation. We will hear how – in The customer journey from and processes that are bringing while consumers steer towards be read with human eyes alone – a global business environment that values resilience – sustainability and discovery to conversion has been products closer to consumers, and digital channels, there is new machine learning is fast becoming climate management are fast-becoming essential corporate capabilities. condensed into sharp, one- consumers closer to brands. We will pressure to radically accelerate a competitive imperative. click moments of instinct and track the customer’s journey through influence on digital channels, digital corridors and physical aisles to in-store omnichannel integration In this session, we’ll her how retailers 10:00 Platinum Keynote KATE BOX and brands must be tactically better understand how Retailers are and adapt physical environments are leveraging machine learning Digital Dopamine: The joy of shopping has arrived online Industry Director, Retail, Facebook and Instagram Facebook present in these instances. moving products from suppliers to to online drivers. Our conversation to implement surgical changes 2020 cemented the long-held logic that online shopping is largely Our conversation will extend shelves and from carts to checkouts. will begin with imperatives for to their omnichannel engines. driven by convenience. But another key trend also emerged. Brands beyond the bare skeleton of the recovery of the physical We will consider the perspectives began to infuse entertainment into the journey - providing online RON HURLEY effective e-commerce models shopfront, before diving deeper and practices instrumental to shoppers with a mall-like experience combining social interactions, Director of Supply Chain to confront the complexity of into the recalibration of brick-and- the adoption and acceleration of expert advice and the thrill of discovering the perfect product. Pernod Ricard sustaining growth and remaining mortar operating models and the machine learning architecture, and In this session, Facebook’s Industry Director - Retail, Kate Box reveals how shopping CHETHAN JAIN ahead of the competition in revolution of the role of the store. interrogate the metrics used to is changing, and how bringing joy to online experiences can boost your business. Logistics Operations highly saturated online spaces. assess their ongoing effectiveness. Manager Marley Spoon STEPHEN YOUNANE We will consider how businesses RACHID MALIKI CEO & Co-Founder Retail AARON PRATT can embed responsive, dynamic 10:25 Diamond Keynote ROBIN MARCHANT Head of Supply Chain & Prodigy Group (Nike Retail) AI & Advanced Analytics Manager methodologies into their Resilience in Retail Head of Marketing APAC Shopify Procurement R.M Williams FRANCES MARTIN David Jones & Country Road Group e-commerce engine to ensure ROB HANGO-ZADA VP, Operations & Enablement Optus MELISSA WONG they never run out of fuel. Co-founder and Co-CEO Shippit LEE MARTIN Head of Digital Kmart 10:45 Morning Refreshments & Networking MARIANO FAVIA Head of Shopper Engagement HUGH CAMERON Head of Marketing Vinomofo Metcash Head of Data Lexer 11:10 Global Keynote Interview SABRINA FUNG TRAVIS WRIGHT CHRIS RUSSELL BEDE HACKNEY Retail Reimagined for Consumers in Asia in the New Normal Group Managing Director Fung Retailing Group (HK) General Manager Esther Co Managing Director, ANZ Teaiium Country Manager, ANZ Databricks MATTHEW IOZZI Superdry Marketing Manager + 11:35 Opportunity Session Group PR Manager PAUL KENNEDY Future Frameworks: A Blueprint for Technological Advancement Brand Collective CIO Craveable Brands From momentous strides in machine learning to consequential developments DANIEL ROBATHAN JEREMY KRAUSE in cloud architecture and augmented reality, the technologies that underpin Executive Partner, Retail Chief Innovation and Disruption Officer Global Media Brands Retail are evolving to change the sector in unexpected and even surreal ways. and Commerce AKQA ANDREW MYERS While not every company has the resources to innovate and extend the frontiers Vice President Asia Pacific & Global Digital Strategy Workjam 14:40 Marketing Keynote 14:40 Fulfilment & Logistics Keynote 14:40 The Retail Frontline Keynote 14:40 Consumer Insights Keynote of retail experience, every executive has a responsibility to position their Embracing Luxury: Bringing How Super Retail Group’s Omni Connecting the Physical and What your Customer company for the early adoption of game-changing technologies. This Stream Customers Along for Retail Technology Strategy Digital Retail Experience Isn’t Telling You looks at the underlying architecture Retail firms can put in place that will serve Your Brand Evolution delivered a year’s projected as a platform for technological competitiveness in the years that follow. percentage savings on day 1. BRETT SPINKS RAGHAV SIBAL, Managing Director DAVID REEVE ASHLEY FELL 12:15 National Keynote Interview JACK GANCE Managing Director Swarovski ANZ Manhattan Associates Chief Information Officer Metcash Director McCrindle Research Serial Disruptors in a Highly Regulated Market Chairman & Co-Founder Chemist Warehouse BRIAN TOWNSHEND General Manager Omni Retail LARRY DIAMOND Super Retail Group 12:40 Platinum Keynote Chief Executive OfficerZip Co DEZ BLANCHFIELD, Strategic The Pandemic Driven Shift Back to the Customer Leader in Business and Digital Transformation Consultant

13:00 Lunch & Networking 15:10 Afternoon Refreshments & Networking 15:40 Platinum Keynote RENEE GAMBLE Australia: The Lucky Country? Industry Director - Commerce Google In this session Renee Gamble, Director, Commerce at Google Australia & New Zealand, will take a look back at 2020 through a Google lens and then propose ways we can harness true innovation to future-proof retail in Australia, sharing examples and actionable insights throughout. 16:05 CLOSING KEYNOTE REUBEN CASEY Shining a Light on Retail Supply Chains CEO Kathmandu (NZ) 16:30 Closing Remarks from the Chair JOHN BATISTICH Non-Executive Director Zip Co, Food Co, HRI & General Pants GrouP 16:35 Close of Event LET US CONNECT YOU

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DAVID SHAFER com and DickSmith.com.au retail websites), Kogan Mar- Executive Director ketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Kogan Travel, Kogan Money, Kogan Energy, Kogan Cars and Kogan Super. Kogan.com also owns and operates a David Shafer is CFO, COO and Executive Director at Ko- suite of exclusive private label brands for consumer elec- gan.com. He leads the company’s continued growth and tronics, appliances, homewares, hardware, toys, and many rapid business expansion. more. The Kogan brand is renowned for price leadership through digital efficiency. David has been a key adviser to Kogan.com from its foundation, and since joining the business in 2010, has led David holds an Honours Degree in Law and a Com- many initiatives that have delivered tremendous growth merce Degree in Actuarial Studies from the University and had a big impact on the Australian retail landscape. of Melbourne, and has received the Chartered Financial Analyst designation. David received one of the fastest Kogan.com has expanded internationally and bolstered ever promotions to Senior Associate at law firm Arnold its product offering including Kogan Retail (the Kogan. Bloch Leibler.

LORD STUART ROSE M&S as CEO in 2004. He became Chairman and CEO in Chairman 2006 before leaving the group in 2010. Ocado (UK) He is currently Chairman of Ocado plc, Zenith Automo- tive, and MAF Retail in Dubai. Stuart Rose has worked in retail since 1971 when he joined He was Chairman of the British Fashion Council from Marks & Spencer as a management trainee. 2004 – 2008 and Business in the Community from After holding a number of senior positions he then 2008 – 2010. moved to the Burton Group in 1989 becoming Chief He was knighted for services to the retail industry and Executive of the Multiples Division in 1997. He was sub- corporate social sequently CEO of Argos plc and Booker plc, returning to responsibility in 2008 and created a life peer in 2014.

SABRINA FUNG Fung was named in the Business of Fashion 500, and Group Managing Director Women’s Wear Daily 10 of Tomorrow. Fung Retailing Group (HK) In Hong Kong, Ms Fung is on the board of Alibaba Hong Kong Entrepreneurs Fund, the Advisory Panel of IBM Ms Sabrina W. Fung is the Group Managing Director Collaborative Innovative Program, the Advisory Commit- of Fung Retailing Group and the CEO of Asia Retail tee of the Tanoto Center for Asian Family Business and Company Limited, a Fung Group company focused on Entrepreneurship Studies at Hong Kong University of supporting and growing international brands in Asia. She Science and Technology (HKUST), the University Court also serves as the Chair of Wellness Med Limited, a newly of The University of Hong Kong (HKU) and the Executive formed Fung Investments company that serves the Committee of the International Advisory Council of the growing global health and wellness market. Faculty of Business and Economics of HKU, the Hong Currently, Ms Fung is the Investment Director of Fung Kong-Europe Business Council and the Hong Kong- Investment Management Limited. She started working France Business Council respectively. Ms Fung was a in the family business since 2000 as Investment Manager member of the Mainland Business Advisory Committee at the private investment arm of Fung Group running the of Hong Kong Trade Development Council. family’s investments. Prior to joining the Fung Group, Ms. Internationally, Ms Fung is a member of the McLaren Ad- Fung worked for Brown Brothers Harriman & Co in New visory Group, Harvard Global Advisory Council, the Board York and later held the position of Assistant Manager at of Trustees of The Carnegie Hall Corporation in New York. its Hong Kong office until 1999. Ms Fung is experienced In addition, Ms Fung is the Co-Chair of Asia Council of in the retail industry and also held positions in marketing St Paul’s School in New Hampshire, US, and previously and public relations for Salvatore Ferragamo Asia, mer- served on its Board of Trustees. chandising and sourcing for Li & Fung (Trading) Limited Ms Fung graduated from Harvard University, with a Bach- and wholesale branding for Li & Fung USA. In 2017, Ms elor of Arts degree in Economics in 1993.

SARAH HUNTER Before joining Coles, Sarah worked in the United King- Managing Director dom for more than 10 years, holding a number of senior Officeworks commercial positions in banking and airports, including Strategy and Finance Director at Gatwick Airport from Sarah was appointed Managing Director, Officeworks in 2006 to 2010. January 2019. Prior to this, Sarah was Demerger Program Sarah holds a Bachelor of Commerce from Bond Univer- Director at Coles, overseeing the successful implementa- sity, a Graduate Diploma in Applied Finance and Invest- tion of the demerger of the business from Wesfarmers in ment from the Financial Services Institute of Australasia 2018. Sarah joined Coles in 2010, and held various senior and a Masters of Commerce from the University of NSW. positions, including General Manager Workplace Strate- In addition, she is a Fellow of the Association of Chartered gy; State General Manager Victoria; Financial Controller Certified Accountants, a Fellow of the Financial Services and General Manager of Finance for Coles Express, Coles Institute of Australasia and a member of the Australian Liquor and Coles Supermarket Operations. Institute of Company Directors.

BOB NEVILLE three dimensional, product and interior design, that has Global Vice President of Retail been proven to be beneficial in translating brands into Under Armour (HK) the retail space.

Bob has more than 30 years of experience across retail and the sporting goods industry both in Asia and globally. Having executed over 10,000 concepts in stores around the world, Bob has an expertise and a keen knowledge on the nuances required to connect with consumers in stores worldwide. Bob also has a deep knowledge in JACK GANCE in 2000 Chemist Warehouse. Chemist Warehouse is a Co-Founder & Chairman category killer with huge stock levels, large footprints and Chemist Warehouse incredible sales. With over 70% of all the $6 billion sales being front of shop, Chemist Warehouse has the largest Jack Gance is a qualified Pharmacist. He is the co founder share of sales in all its categories. The average Chemist and Chairman of the Chemist Warehouse group. From Warehouse has over $12M annual turnover. Chemist the first store in 1972 to date he and his partners have Warehouse is dominant in the China cross border trade opened almost 500 Pharmacies. In 1975 Jack and his wife having sold over 100 million RMB last singles day in the and family created a distribution business with award first hour. Additionally there are 3 bricks and mortar winning marketing and products including Le Specs stores in mainland China. With over 20 stores in New (Sunglasses) Le Tan (Suntan lotion) and Australis Fra- Zealand and over $20M annual sales per store Chemist grances and budget cosmetics. After selling the distribu- Warehouse is set to dominate in NZ. Late in 2010 Chemist tion business in 1991, Jack set about revolutionising and Warehouse opened its first store in Europe in Ireland. The disrupting the Pharmacy Industry. In spite of the fact that success overseas in China, New Zealand and now Ireland Pharmacy is a heavily regulated and controlled indus- reinforces Jack’s belief that the stunningly successful try, Jack and his partners created the largest and most model will work in any country that it enters. successful Pharmacy chains in Australia, My Chemist and

MICHAEL SCHNEIDER This has fostered Bunnings’ supportive culture which Managing Director empowers team members to take responsibility and have Bunnings Warehouse ownership in how the business delivers its customers’ a unique and compelling proposition. Michael Schneider was appointed Managing Director Michael believes that team members’ ability to connect Bunnings Australia and New Zealand in March 2016. with customers and the local community is key to the Prior to this Michael led Store Operations teams across business’ success and that this requires an ongoing Australia and New Zealand after joining Bunnings in investment in building the best team as well as creating a 2005. Before joining Bunnings, Michael held a range of culture that builds trust, inspires action, develops people senior operational, commercial and human resources and drives performance. roles across regional and national markets, both in retail He is a strong advocate for emerging talent and believes and financial services businesses. in giving young leaders every opportunity to realise their Michael is committed to developing diverse teams that full potential and develop their careers across a range of challenge the status quo and embrace innovation to disciplines within the business. drive high performance which is critical in today’s com- Michael holds a Bachelor of Arts degree from the Univer- petitive retail environment. As a leader, he is known for sity of NSW and has completed the Advanced Manage- his collaborative, genuine and honest style and for having ment Program at INSEAD, and the Advanced Strategic a real passion and energy for the Bunnings business. Management Program at IMD.

KATIE HUNT development, marketing, operations and fundraising. Co-Founder and Chief Revenue Officer Additionally, Katie is the Co-Founder of The Fund, which SHOWFIELDS (USA) is a VC fund made up of a community of founders and operators that invests and mentors early stage compa- Katie Hunt is the Co-Founder and Chief Revenue Officer nies in NYC, LA and London. of SHOWFIELDS, The Most Interesting Store in The World. She began her career as the third employee of Warby Parker, served as Chief Brand Officer for Hinge, where she led the charge for their relaunch and rebrand, and has worked extensively with startups in branding, product

ANDREA FARRIS solution development work across the company. Prior to VP Development, Head of Solution Walgreens, Andrea spent 14 years at Accenture, architect- Planning & Partnerships ing and implementing large scale digital transformations Walgreens (USA) across the Communication and Retail industries. The WBA Digital organization brings together all of the Andrea leads digital transformation for Walgreens capabilities required to assess opportunities, and quickly stores, including efforts to bring innovation into new build and iterate products or services that can be tested store formats as well as leading the exploration of digital in the market and, if successful, be scaled up. This division initiatives and new emerging store technologies. As Head of work has created a step-change in WBA’s innovation of Solution Planning and Partnerships, Andrea collabo- capabilities and the Company’s ability to quickly build rates with Value Proposition teams to define, evangelize, unique, customer-centric experiences. and prioritize key customer solutions. He supports the

ELLE ROSEBY area has led to brand partnerships with Oritain and Managing Director Landcare in recent months, as well as the launch of Our Country Road World, a dedicated platform for Country Road to share its sustainability journey with the wider community. Under Elle Roseby is the Managing Director of Country Road. Elle’s leadership, the brand’s Chadstone flagship became Named the most influential retailer in Ragtrader’s Power the first fashion retailer in Australia to achieve a 5 Star 30, she is regarded as an authority in strategic brand Green Star Design Review rating with the Green Building development and retail management. Council of Australia. Elle has forged a remarkable career through fostering The mother of two is passionate about community positive, results-driven cultures with a focus on innovation enterprises and has spearheaded initiatives through The and collaboration. Over 30 years, she has risen through Butterfly Foundation and collaborated with charities like the ranks of some of Australia’s most respected retailers, Redkite, Headspace, Dignity Dreams and the Graeme including Myer, Sportsgirl and Supré, her tenures at the Dingle Foundation. An advocate for local talent, Elle has latter two cementing her reputation as someone who been involved in the RMIT TRI Project and remains a com- can orchestrate a rapid brand turnaround. mittee member of the RMIT School of Fashion Industry Known for her ability to redefine and reposition retail Advisory Group. Her support for community-based pro- brands, Elle is regularly called upon to share her expertise jects has led to an ongoing partnership between Country and insight with audiences across Australia including Road and the Darwin Aboriginal Art Fair Foundation. Inside Retail events, WGSN, Melbourne Fashion Week, Alongside these projects, Elle is busy reinvigorating the women’s leadership panels and private mentoring ses- lifestyle brand famous for its quality, design and effortless sions. style. She has embedded a fresh leadership team and de- At Country Road, Elle has been influential in reposition- livered a clear brand vision, which aims to inspire modern ing the brand as a leader in sustainable design, both in Australian living every day. fashion and retail environments. Her guidance in this REUBEN CASEY Controller. Before joining Kathmandu, Reuben held a Chief Executive Officer range of senior financial management roles including Kathmandu (NZ) Taylormade Adidas Golf, Meridian Energy and KPMG.

Reuben was appointed CEO of the Outdoor division of Reuben has a Bachelor of Commerce, a Bachelor of Arts the Kathmandu Group (global responsibility for Kath- from the University of Canterbury and has completed the mandu and Oboz brands) in October 2019 following the Advanced Management Programme at INSEAD. Groups acquisition of Rip Curl. Prior to this Reuben had been the Group COO and Group CFO after joining Kathmandu in 2010 as Group Financial

DAVID REEVE improved organisational agility Chief Information Officer and increased engagement with Customers. Metcash David has held Executive roles around the globe and since moving to Sydney, he has worked for some of David Reeve is an experienced, customer focussed CIO Australia’s most iconic brands including QANTAS, ANZ, and leader who thrives on business transformation. Macquarie Group and now Metcash. At Metcash David is David has over twenty years of experience gained across responsible for the delivery of solutions driving world- a wide spectrum of industries including Retail, Financial class supply chain enabling the success of thousands of Services, Education, Defence and Aviation. His career has independent retailers. been defined by utilising digital capabilities to deliver

ANNA LEE over 16 years managing broad remits including Supply Chief Operating Officer Chain, Customer Service, Finance, People & Culture, The Iconic Legal, Risk and Compliance, IT and Office Management functions. Anna is the COO for Australia & NZ’s leading online fash- Anna was the finalist for the Thomson Reuters Account- ion and sports retailer, THE ICONIC. She joined in 2014 ing Excellence Awards for both CFO of the Year and as CFO, a role she held for three years. Anna started her Finance Team of the Year in 2015. She contributes to the career journey over 24 years ago and has since paved a industry as brand ambassador for causes for which she successful career. From ‘Big 4’ to high-growth corporate is passionate including the CA (Chartered Accountants) environments across Australia, NZ and APAC, Anna has Program and Dress for Success. She is a mentor as part focused on building best practice finance and operation- of the CA ANZ Mentor Exchange Program, and the NORA al functions by establishing, leading and developing high Talent Network. performing teams. Anna has sat on Executive teams for

BRETT SPINKS ment style and has spearheaded the business’ dynamic Managing Director shift to focus on retail and people; customers and the Swarovski Swarovski team. He’s an inspirational and credible leader, with exceptional business acumen from his extensive Brett Spinks operates with a vision, sharp agility and a retail experience. Swarovski Australia continues to gather people focused approach. With over 10 years’ experience momentum under Brett’s watch. in the jewellery retail industry, Brett has led Swarovski Previously, Brett spent seven years at Pandora rising Australia to new heights with record sales year-on-year through the ranks to become Vice President of Sales in since taking his role as Managing Director in 2017. 2015. Stepping into the business, he was integral to the Currently, as Managing Director at Swarovski, Brett iden- extraordinary strategic change and business growth tifies opportunity and talent within the organization to before taking on the VP of Sales role, maximizing revenue drive excellence and results. He has a hands-on manage- by driving a team of sales leaders.

ASHLEY FELL at conferences, Ashley is booked to conduct training days Director for corporate and not for profit clients, facilitate panels McCrindle Research across an array of industries and deliver workshops across diverse generations. From generational change to the Ashley Fell is a social researcher, TEDx speaker and Direc- impact of technology, from key demographic transforma- tor of Communications at the internationally recognised tions to social trends Ashley delivers research-based pres- McCrindle. As a trends analyst she understands the need entations analysing the global and national megatrends. to communicate with the emerging generations to effec- With academic qualifications in communications, tively engage with them. From her extensive experience an ongoing role in deploying and analysing national in media and communications, Ashley advises on how research studies, and with her position leading the com- to achieve cut through in message-saturated times. Her munications strategy at McCrindle, Ashley brings robust, expertise is in how to communicate across generational research-based content to her engaging presentations barriers. In addition to delivering keynote presentations and consulting.

ANGUS MCDONALD merce. Throughout this time, Angus led initiatives which Chief Executive Officer resulted in Supercheap Auto being recognised on a num- Barbeques Galore ber of occasions as Australia’s best multichannel retailer, and was also included in the 2018 list of the top 50 people Angus is the Chief Executive Officer at Barbeques Galore, in ecommerce. a national retailer with over 90 stores across Australia, and is also a member of the NORA Advisory Board. Prior to joining Barbeques Galore in July 2019, Angus spent 11 years at Super Retail Group, working across areas including retail operations, merchandise and ecom-

RAGHAV SIBAL Managing Director, Australia and New Zealand Manhattan Associates RENEE GAMBLE business innovation leadership. Before joining Google she INDUSTRY DIRECTOR - RETAIL spent over 10 years at Microsoft in Singapore and Aus- GOOGLE AUSTRALIA AND NEW ZEALAND (ANZ) tralia in various sales and business leadership roles. She previously worked as an industry analyst and business Renee Gamble is Google’s Industry Director of Retail, leader with IT & Telecommunications research advisory CPG, QSR, Automotive, Technology, Telecommunications, firm International Data Corporation (IDC) across Hong and Media & Entertainment where her responsibilities Kong, Beijing and Singapore. Earlier experience included include growing and stewarding Google’s customer IP start-ups and software firms. relationships with CxOs of some of the largest organiza- Renee has a Bachelor of Arts (Social Science) from the tions in ANZ. Renee is a member of Google’s APAC Retail University of Technology Sydney and a Masters of Com- Leadership Steering Committee and leads the APAC merce (Electronic Commerce) from Curtin University, Omnichannel Retail priority. Renee joined Google in 2015 Australia. Away from the office, Renee enjoys family life to head up the ANZ Google Cloud business, before taking with her husband and teenage daughters and escaping on her current role in 2017. for short breaks to travel and explore. Renee brings an extensive track record of technology and

MICHELLE GRUJIN Pacific Brands and Myer both domestically and globally Retail Lead in the United Kingdom, Europe, North America and Asia Accenture Pacific. Michelle has a passion for helping retailers understand the future of their industry. Michelle is the Retail Lead for Accenture Australia and New Zealand and has over 20 years of hands-on experience in the retail industry. Based in Melbourne, Michelle has worked across major CGS, Pharma and Retail sectors and has senior management experience with brands including Billabong International, Country Road Group,

ROBIN MARCHANT processes together, in order to create tailored, relevant Head of Marketing, APAC and meaningful experiences for the customer, especially Shopify in a region as highly diverse like APAC. Robin has nearly two decades of marketing leadership As Shopify’s regional head of marketing, Robin is respon- experience and a track record of delivering growth across sible for ensuring that Shopify’s stories of empowering tech start-ups, publicly traded, private equity backed and entrepreneurs, businesses and consumers resonate with mature organisations. local audiences by delivering a transparent and cohesive brand experience that moves beyond the product. He specialises in connecting the brand, data, people and

RICHARD HANKIN has a deep understanding of what retailers are looking VP Sales for and where the industry is heading and revels in the MARKETPLACER opportunity to change the way businesses think about commerce with Marketplacer’s expert technology that Having watched their quantum growth as Head of makes growth simple. With a knack for building deep Commercial Partnerships at eBay, Richard Hankin joined connections and highly collaborative relationships, Rich the rapidly growing Marketplacer team as VP of Sales in leaves no stone unturned in establishing fruitful PaaS March 2020 to accelerate market share and build upon partnerships with leaders across every indust. the partnerships and collaborations of this world-leading PaaS company. Following 15 years in the retail game, Rich

LARRY DIAMOND Before deciding to disrupt the payments industry, Larry Co-Founder and Chief Executive Officer had spent 12 years working in retail, technology and ZIP CO. LIMITED investment banking, where he first saw the opportunity to digitise financial services with innovative products that , Larry and Co-founder, Peter Gray, launched Zip in 2013 bring customers and merchants together. His career in- with the goal of disrupting the broken credit card model, cluded two years at Deutsche Bank as a Senior Associate using technology to within the Corporate Finance team and three years create a transparent, fairer and more flexible alternative. as an Investment Banking Manager at Macquarie Capital. Larry has led the company from its beginnings as an Aus- Today, Zip is a leading global BNPL player operating tralian fintech, to where it is today – an ASX200 company across five markets: Australia, New Zealand, the UK, USA with over five million customers globally and a $6 billion and South Africa. valuation.

KATE BOX 25 years of experience working in finance, marketing and Industry Director, Retail, Facebook and Instagram advertising. Prior to joining Facebook in 2011, Kate led the Facebook Social Media GTM at Microsoft Advertising UK and also worked client side for Sensis, McDonald’s and Tabcorp. Kate works with industry leaders and retail businesses to grow understanding of how consumers interact, entertain and shop in a world of increasingly endless options. She loves to unpack how businesses can thrive when they understand these consumer behaviours and the solutions being built to support them. Kate has over

HANNAH UDINA cross functional enablement strategies. Currently, Han- Enterprise Partnerships Lead, APAC nah is responsible for the growth and management of Worldpay from FIS Enterprise partnerships for Worldpay in the APAC region. She has immersed herself in the eCommerce ecosystem Having spent her career in the technology sector across and enjoys working with partners and merchants. industries - telecommunications, legal, payments and eCommerce, Hannah has a deep understanding of multiple industries and how digital continuously aides transformation. Ultimately Hannah is truly passionate about growing presence within ecosystems and creating Fortune lies within your owned media.

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