Corporate Responsibility Report

Years of Business at

Years of Corporate Responsibility Reporting Contents

Introduction 4 About , Chief Executive’s statement and 2010 highlights

Local Economy 7 Find out how the Group is creating jobs and growing small businesses in the local area Environment 13 Understand what makes Canary Wharf Group one of the greenest companies in Britain Community 17 See how the Group fosters social development through education, sport, music,

Verification Targets % faith and more Independently verified by Bureau Veritas 85.9 Overall

100% 100% 100% 100% 100% 75% IMPROVE DATA COLLECTION DEVELOP SUSTAINABLE DEVELOP SUSTAINABLE DEVELOP GREEN DEVELOP GREEN ENHANCE BIODIVERSITY AND RECORDING OF WATER STRATEGY ENERGY STRATEGY FOR PROCUREMENT STRATEGY PROCUREMENT STRATEGY ENVIRONMENTAL MANAGED BUILDINGS CANARY WHARF GROUP CANARY WHARF GROUP PERFORMANCE ON Verification 20 CONSTRUCTION Contents Verification Targets Bureau Veritas provides an 100% 100% 100% 100% 50% 100% ACTUAL ENERGY REDUCTION ACTUAL ENERGY REDUCTION CARBON MANAGEMENT CARRY OUT JOINT PROJECT ENHANCE TRANSPORT INCREASE EMPLOYEE IN MANAGED BUILDINGS IN CANARY WHARF GROUP STRATEGY WITH A TENANT STRATEGY FOR CANARY WHARF PERCEPTION OFFICES independent assessment of

100% 0% 100% 50% DEVELOP SUSTAINABLE IMPROVE RECYCLING FIGURES COMPLETE COMMUNITY PROJECT MANAGEMENT LIGHTING STRATEGY FOR corporate responsibility INVOLVEMENT PROJECT INFRASTRUCTURE AREAS

activities in 2010 PAGE 20 www.canarywharf.com www.canarywharf.com PAGE 21

Local Suppliers This report was produced with the help of the following local suppliers:

• Design and project management: Runwild Media Group - www.runwildgroup.com • Printing: Park Communications Limited - www.parkcom.co.uk • Photography: Folio Photography - www.foliophoto.co.uk • Photography: Inview Photography - www.inviewphotography.co.uk • Independent Verification: Bureau Veritas - www.bureauveritas.co.uk

page 3 About Us Chief Executive’s Statement

Canary Wharf Group plc is an integrated property development, Welcome to Canary Wharf Group’s tenth annual investment and management group of companies Corporate Responsibility Report

Canary Wharf Group plc (‘Canary Wharf Canary Wharf Group and its joint Our first edition of this report was working population of Canary Wharf climb Group’ or ‘the Group’) has achieved one of venture partners have planning Reporting Objectives published in 2001. Since then Canary above 100,000 for the first time in 2012. the greatest feats of civic transformation – permission to approximately double Wharf has undergone dramatic change The second is Canary Wharf Group’s Canary Wharf Group strives developing previously derelict docklands Canary Wharf’s working population and rapid growth, with the working continued success away from the Canary for environmental, social and into over 15 million sq ft of office, retail over the next 20 years. These sites offer population more than doubling to 95,000. Wharf estate. In 2010 the Drapers economic sustainability, both in and leisure space across its iconic business bespoke office buildings designed and As ’s centre of gravity shifts Gardens project in the was its own operations and those of its and shopping district in inner London. constructed to the highest standards eastwards, Canary Wharf is increasingly successfully completed, let and sold. At stakeholders. In the last two decades it has developed of architecture, infrastructure and seen as an integral part of Central London, the end of 2010 we entered a joint venture This report demonstrates Canary more top-quality office space in London resilience. helping the world’s best businesses invest with Land Securities to build the beautiful Wharf Group’s performance against than any other company, helping to Canary Wharf Group has developed and expand in the . and iconic Walkie Talkie building at 20 corporate responsibility targets position the capital as one of the best more than 200 shops, bars, cafes and Achieving this scale and speed of , also in the City. in the 2010 calendar year. In line places in the world to locate a business. restaurants at Canary Wharf, including development has only been possible with corporate best practice the The 35 completed buildings at Canary many of the world’s leading brands. through an emphasis on sustainability. Group’s performance and include three shopping malls and It runs over 100 performing arts and So how do we achieve this? Partly it The challenge for the content of this report are verified George Iacobescu CBE are occupied by some of the world’s best events annually, most of which are free. comes from ‘living above the shop’. For next 20 years is to continue by Bureau Veritas, an independent companies employing 95,000 people in a More than 60 art works by 45 artists 20 years our team has largely focussed on “ expert in environmental and social to pump the economic diverse range of industries. and designers are on public display one location, a previously derelict patch of responsibility. Canary Wharf Group has successfully throughout Canary Wharf. docklands, giving it a sense of place that will lifeblood into our local delivered several projects away from The Group has been named one of the Further information can be found at last for centuries. This requires a unique communities and provide a Introduction Canary Wharf, including in the City of Sunday Times Best Green Companies www.canarywharf.com attention to quality and detail, a willingness London. All design, construction and in the UK since 2008, was the Property to work positively with our community and built environment that will project management is undertaken by Week Offices Developer of the Year above all, a long-term vision. sustain and win admiration Canary Wharf Contractors Limited, the 2010 and won the Christie’s Award for Operating all the way across the UK’s foremost exponent of tall building Best Corporate Art Collection at the property supply chain, from planning, from generations to come design and construction. International Art and Work Awards 2010. design and construction through to finance and management, means we can As we increasingly apply our skills and control and embed sustainable practices in experience to projects outside Canary all aspects of our projects. Wharf, we will take our culture of This report is largely devoted to the corporate responsibility with us. past; however there were two very positive The economic ‘’ of the Docklands developments in 2010 which bode very has been given a transplant in the past 20 well for the future. years, to the benefit of London and the The first is an agreement with UK. The challenge for the next 20 years J.P. Morgan to locate its European is to continue to pump the economic Headquarters at and to lifeblood into our local communities restart construction up to ground level on and provide a built environment that the South project. This is a huge will sustain and win admiration from vote of confidence in London. It will see the generations to come.

george iacobescu cbe chief executive canary wharf group plc, may 2011

page 4 www.canarywharf.com www.canarywharf.com page 5 KPMG, 15 , named Sustainability Project of the Year by the Royal Institution 2010 Highlights of Chartered Surveyors

Key achievements in a monumental year of corporate responsibility initiatives

Record level of achievement Best Green Companies East London Business Canary Wharf Group attained a record Canary Wharf Group ranked number Place helps thousands 85.9% in its corporate responsibility 22 on 60 Best Green of businesses performance objectives, the highest in Companies list, up nine places on the East London Business Place has registered ten years of reporting as independently previous year. It is the third year in a row over 3,200 small local businesses. Since verified by Bureau Veritas. Canary Wharf Group has made the list. 1997 the free service has helped local SMEs to win £680m of contracts at Canary Wharf and other major developments in East London.

1. Local Economy Job growth gets a Recycling construction waste Canary Wharf Group schemes Canary Wharf’s working population reached green make over Canary Wharf Contractors Limited has have helped small local businesses 95,000 in 2010. It will climb to 105,000 in A retrospective fit out of equipment in recycled 99% of construction waste 2012 when J.P. Morgan moves its European Britain’s largest office building has saved generated from its building sites. win over £680m of contracts headquarters to 25 Bank Street and Shell nearly 1,000 tonnes of carbon emissions moves staff to . Approximately per annum. one in four of these jobs belong to a resident living in a local borough. This report is available online at www.canarywharf.com page 6 www.canarywharf.com www.canarywharf.com page 7 20 Years of Supporting East London Business Place Local Business Achievements in 2010

Two decades of investing in local business has aided the area’s The East London Business Place initiative continues to transition from derelict dockland to London’s economic powerhouse flourish, with more than 3,200 businesses registered

Canary Wharf Group continues to lead the East London Rooff Construction Ltd, based in Stratford Prime Coffee, based in Business Place (ELBP) initiative. For almost three Trinity Buoy Wharf years, thanks to funding from the London Development Authority, Canary Wharf Group and several local authorities, the East London and Thames Gateway business community has benefited from the support of this unique local procurement vehicle. ELBP is a free service, which links local small to medium enterprises (SMEs) with buyers from major organisations in East London and the Thames Gateway, including those in Canary Wharf, the London 2012 Olympics and Paralympics Site and other developments. ELBP has outperformed all targets set up to March 2011. By December 2010 ELBP had registered over 3,200 businesses. This is against a target of 2,700 registered

businesses by March 2011. conomy E

Hyperstream, based in Poplar Local

Canary Wharf Group has a long track-record in practice at the time, as trade contractors tended supporting the local economy, investing human to use their own tried and tested sub-contractors and financial resources to deliver long term and labourers. The project had also helped local SMEs secure 3,114 sustainable benefits. In the first major phase of construction, ending in contracts totalling over £79.6 million against a target of This has helped to achieve significant economic 1991, over £48 million worth of business was placed £30m by March 2011. The vast majority of the contracts developments in just 20 years, which would normally with local companies and over 500 Hamlets are of a size easily accessible to SMEs, with 86% valued have taken generations of organic evolution. residents gained construction employment on site. at less than £10,000. When the first businesses arrived in Canary Wharf When the second phase of major construction started in 1991 it represented a new and very different heart at Canary Wharf in 1997, a more comprehensive and for the local economy than its predecessor, the former permanent programme to help Joining ELBP has given me much more West India Docks, which had progressively closed from Case Study local businesses was put in place. confidence to get out there and win the the middle of the 20th century. The Local Business Liaison Office Hyperstream “ Secondary businesses which previously supported (LBLO) was created to maximise Alan Son signed his Tower Hamlets-based business that we need, and my experience the docks had disappeared, followed by recreational the tender opportunities for multimedia production company Hyperstream trades, causing low levels of economic activity and high has indeed been one of inspiration contracts arising from the Limited up to ELBP in 2007. He was looking for levels of unemployment. construction of the Canary Wharf opportunities to meet potential new clients in the Alan Son, Hyperstream Aware of the scale of social and economic development. This encouraged the East London area. deprivation, Canary Wharf Group’s economic placement of contracts and purchase Alan has been able to attend ELBP’s free ELBP has ensured that businesses are ‘fit to supply’ development efforts have focused on supporting the orders across a spectrum of local workshops and networking events which enabled with relevant policies in place to be in an even better shift from the predominantly manual based industries East London businesses, including him to gain new business knowledge as well as the position to win contracts. By December 2010 1,545 to the growing service based labour markets. non-construction companies. opportunity to network with other local businesses companies met this criterion. Since its inception in 1997 the that may require his services. SMEs have been supported through events, Economic Development Schemes LBLO, and its successor the East Alan has attributed three new contract wins to the workshops, seminars and 1-2-1 specialist support. The In a groundbreaking initiative in 1989 the Group began London Business Place, (ELBP) support provided from ELBP. He has also partnered number of businesses supported is a key objective for to promote the use of local construction companies for have helped thousands of local with another ELBP member organisation to expand the project and, by December 2010, the March 2011 sub-contracts and encourage local residents to register suppliers to secure over £680 their combined services. target had been exceeded by 7%, with 2,783 businesses for construction labour. This challenged normal million of business. supported over a three year period. page 8 www.canarywharf.com www.canarywharf.com page 9 Job Creation Jobs for Local People

Canary Wharf’s working population continues to grow Canary Wharf Group provides training and opportunities for and diversify, despite the challenging economic climate local people to work in a thriving business and shopping district

1.2 Canary Wharf and Immediate Surrounding Area* Job Growth in 2010 Rocket, Churchill Place, , Structure of the Workforce Canary Wharf’s working population expanded from Canary Wharf the ‘Walkie Talkie’ 93,000 to 95,000 in 2010, keeping the supply of jobs buoyant at a time of higher unemployment elsewhere in the economy (Graph 1.1). The workforce continued to diversify, with non- 15% financial services office staff, retail and hospitality jobs among the areas of growth (Graph 1.2). KPMG, Moodys, State Street and Mastercard all opened new office space on the Canary Wharf estate in 8% 2010 and Barclays Capital, FSA and HSBC all agreed to expand their existing space. 3% New retail outlets also opened, including leading 48% fashion brands Levi Strauss, Aquascutum and Tiffany & 3% Co together with restaurants Rocket and Byron. Canary 3% 1% conomy

Wharf’s retail areas are virtually fully let, with several Canary Wharf Group continued construction on the E stores looking to expand into unused car park space. Canary Wharf Station and is due to restart 2% In December 2010 Canary Wharf Group agreed a deal work on J.P. Morgan’s Riverside South project in 2011, with J.P. Morgan which will see the leading financial bringing the site up to ground level. The Group has also 1% 16% Local services company base its European headquarters at 25 begun work on the 20 Fenchurch Street ‘Walkie Talkie’ Bank Street from 2012. This, along with other companies project in the City of London in a joint venture with moving in such as Shell and Fitch Ratings, means the Land Securities, providing a significant boost to the Finance & Insurance - 48% Public Administration - 3% working population will climb to 105,000 in 2012. construction industry and London economy. Administration & Transport & Storage - 2% Support Activities - 15% Health & Social Work- 1% 1.1 Canary Wharf Working Population Professional Services - 8% Education - 1% Hotels and Restaurants - 3% Other - 16% Wholesale & Retail Trade - 3% 100,000 When the first buildings in Canary Wharf opened (Source: ONS Business Register and Employment Survey, December 2010) their doors 20 years ago, the surrounding area in *Millwall and Blackwall & Cubitt Town wards

105,000e Tower Hamlets had been devastated by years of

95,000 industrial decline. A crucial component of the success 95,000

80,000 93,000 92,000 of Canary Wharf would be the possibility of local 90,000 people to gain employment on the estate and share in

80,000 the economic benefits. 60,000 The working population of Canary 65,000

Population Wharf will climb above 100,000 for 59,000 “ 40,000 the first time in 2012 51,000

Since then initiatives like Skillsmatch, which is a 42,000 joint venture between Canary Wharf Group and Tower 20,000 35,000 Hamlets Council, links local people to jobs and training 14,000

13,000 opportunities and have seen numbers of local people 26,000 24,000 8,000 21,600

7,000 working at Canary Wharf steadily rising. The opening

4,000 Recruitment and Training Centre

2,000 of a dedicated at Heron Quay in 2006 provided office space at Canary Wharf for Tower Hamlets residents to take advantage of Canary Wharf Recruitment & Training Centre, Heron Quays 1991 2011 1997 1993 1995 1992 1998 1996 1999 1994 2010 2001 2007 2003 2005 2002 2008 2006 2009 2004 2000 the courses and training available. Estimated

page 10 www.canarywharf.com www.canarywharf.com page 11 Graduate Employment and Training Hub

Providing young people with the skills and aspiration to help them fulfil their potential

In 2010 Canary Wharf Group’s determination to promote Fastlaners is one of a number of projects local employment was taken a stage further with the opening of several exciting new projects in temporary “trying to give rapid and intensive high quality office accommodation at Heron Quays, Canary Wharf. training and support to make sure graduates This maintained Canary Wharf Group’s tradition of providing rent-free office space for innovative community get a foot in the door and charity initiatives. These form a new graduate Rushanara Ali MP, Associate Director of the Young Foundation employment and training hub, addressing an acute problem in East London where local young people, often UK Youth has also opened office space provided by the first in their families to go to university, are achieving Canary Wharf Group at Heron Quays. It is a leading the qualifications necessary to get into graduate level roles national youth charity that supports over 750,000 but failing to make it through the recruitment process. young people around the UK annually, helping The Fastlaners project is run by the Young raise aspirations and offering accredited education Foundation charity. It provides an intensive two-week programmes and activities. finishing school for local graduates to improve their City Gateway has opened a training and enterprise soft skills such as CV writing, interview techniques, centre for local youths. School leavers are learning IT networking and presentation. skills and entrepreneurial skills, before working in City After the programme the participants are helped with Gateway’s own social enterprise small job applications, work experience and internships. businesses, or taking apprenticeships 40 graduates completed the Fastlaners course in 2010. with major companies around Canary In the same building Canary Wharf Group has provided Wharf or the City of London. rent free space to the University of East London for Operating from this building City Gateway its graduate assessment centre, supporting graduates into has become the leading provider of paid employment. apprenticeships in Tower Hamlets.

1.3 Local Residents employed at Canary Wharf 2005 to 2009

8,000 2009 2007 8,400 2005 25 Bank Street, the new J.P. Morgan European Headquarters

6,000 6,247 5,776

4,000 2. Environment Number of Jobs Number 4,183 4,112

4,082 Canary Wharf Group has been named

3,544 in the Sunday Times Best Green

2,000 2,928 2,928 2,892 2,868 Companies list three years in a row 2,568 2,418 2,061 1,640 1,315 840 0 1,046

Hackney Newham Greenwich Southwark Tower Hamlets This report is available online at Local London Boroughs www.canarywharf.com page 12 www.canarywharf.com www.canarywharf.com page 13 Park Energy and Biodiversity Canary Wharf Group Corporate Responsibility Awards 2001-2010 Reducing greenhouse gases and encouraging 2010 S unday Times Best Green rare and native species Companies List 2010 C hristie’s Award for Best Corporate Art Collection and Programme International Art and Work Awards 2010 Diamond Award for Environmental Performance Mayor of London Green Awards 2010 Award Canary Wharf Crossrail Station Green Apple Awards 2010 Carbon Trust Standard 2010 RICS Sustainability Project of the Year 2010 Energy Consumption 1.4 Canary Wharf Group and Tenant Energy Consumption (kWh/m2) 15 Canada Square (KPMG) During 2010 energy use in buildings and facilities managed by Canary Wharf Group increased from 2009 S unday Times Best Green Companies List 2009 88.05kWh/m2 (2009) to 98.06kWh/m2 (2010). W aste Management, Building and Construction The increase was primarily due to an increase in Silver Award working population. 130 Green Apple Awards 2009 Offices only occupied by Canary Wharf Group staff Biodiversity P latinum Award reduced consumption from 1,282,502kWh (2009) to Canary Wharf Group has an action plan in place to

2 London Green 500 1,267,774kWh (2010) a decrease of 1.15%. enhance the biodiversity of the Canary Wharf estate and P roperty Deal of the Year Total energy consumption was up across the Canary local area, including supporting rare and native plants, 110 Property Week Awards 2009 Wharf Group Portfolio by 1.25%, which was lower than insects, birds and other wildlife. H ighly Commended in the Best Environmental the gain in working population (2.15%). This includes the sustainable management of 20 acres Business Category

Energy kWh/m Energy of landscaped parks, plazas and walkways which feature London Environmental Awards 2009 approximately 1,000 trees, 88 floral species and 70,000 Total CO2 savings to date on the 90 seasonal plantings. Canary Wharf has one of the UK’s highest 2008 retrospective fit out of One Canada S unday Times Best Green Companies List 2008 “ concentrations of ‘green roofs,’ covered in Sedum moss Square are close to 1,000 tonnes (Canary Wharf Contractors Limited) nvironment

and other plant life. The surrounding docks are teeming E P roperty Company of the Year per annum with fish, nesting birds and at least one resident seal. 70 Estates Gazette Awards 2008 Plans are in place to increase green space at Canary P roperty and Estate Management Gold Award 2001 2002 2003 2005 2006 2007 2008 2009 2010 Wharf in the future, including a ‘rooftop park’ above the -2002 -2003 -2004 Green Apple Awards 2008 Canary Wharf Crossrail Station and green ‘eco-islands’ C onservation and Wildlife Silver Award in the dock, as part of the Development. Green Apple Awards 2008

Case Study: One Canada Square Canary Wharf Migrant Bird Survey 2007 One Canada Square Retrospective Fit Out In 2010, under endorsement from the Royal Society for Building and Construction – Bronze Award the Protection of Birds and with help and advice from Green Apple Awards 2007 The iconic One Canada Square is the to a water based system, allowing birdwatchers David Lindo and Ken Murray, Canary UK’s tallest operational building. It stands beams within the building to be Wharf Group facilitated a survey which documented 2004 50 storeys high, was completed in 1991 ‘water cooled’. migrant bird sightings at Canary Wharf over the main C orporate Social Responsibility Award and includes among its tenants Moodys, Replacement of outside air supply autumn migrating period. RICS Property Management Awards 2007 Trinity , Euler Hermes, Metlife, air handling units. The new units The survey aimed to test a theory, originally developed HSBC and Canary Wharf Group itself. incorporate hot water heating and a by Ken Murray, Charles Fentiman and Andrew 2003 The building is currently undergoing ‘heat recovery coil’. Middleton, that the lights of Canary Wharf’s iconic C lient of the Year a number of energy efficiency Light fittings are being replaced towers could be a ‘navigation aid’ for The 2003 Building Awards improvements undertaken by Canary on 11 refurbished floors, including significant numbers of migrating birds after Wharf Contractors Limited. These movement sensors and daylight making land fall on the east coast. 2002 have reduced the carbon emissions dimming. During the survey the lights on the O ffice Developer of the Year associated with its operation by close Occupancy sensors and energy efficient pyramid of One Canada Square, which are IAS/OAS Office Development of the Year

to 1,000 tonnes of C02 per annum. light fittings are being installed in the normally turned off at midnight, were left Awards 2002 They include: toilet and stair case lighting. on throughout the evening. Bird watcher Best First Time Reporter, Environmental Installation of a new gas hot water Ken Murray identified the following Reporting Category heating system with high efficiency The works are being carried out in migratory birds over the study period: ACCA UK Awards for Sustainability Reporting 2002 boilers. These will eventually replace an occupied building with minimal the electric heating currently used in disruption, thanks to the effective Firecrest Redwing (heard only) 2001 the building. displacement of existing machinery Wheatear Migrant Robin Business Enterprise Award, Conversion of the original air and working outside of typical Song Thrush Blackcap Royal Bank of Scotland / Sunday Times Enterprise conditioning systems powered by fans business hours. Jay Chiff Chaff Awards 2001 Migrant Blackbird page 14 www.canarywharf.com www.canarywharf.com page 15 Waste Management and Transport

New recycling technology and transport links are reducing environmental impact

Waste Management Excavated waste In 2010 Canary Wharf Group continued to evaluate and from Riverside South is implement new systems to reduce waste produced from transported for recycling via River barge the Canary Wharf estate. A trial of composting food waste was put in place with the co-operation of McGraw-Hill and BP in . This proved a success with the amount of waste either recycled or sent for composting standing at 72% in December 2010 compared with 39% in January 2010. In August 2010 a glass imploder was installed in Jubilee Place loading bay. This ‘grinds down’ glass from hospitality outlets on site. The resulting recycled waste is used in materials to build roads around the UK. Construction Total Waste Total Waste Percentages Project Produced recycled recycled Construction Waste (tonnes) (tonnes) Canary Wharf Contractors Limited implements waste management plans across its construction sites. It Canary Wharf 52,048.55 51,718.37 99% achieved an overall recycling rate of 99% in 2010. Crossrail Station The company also endeavours to use carbon efficient Riverside South 75,315.04 74,511.01 99% methods of transporting waste from site, such as Belmouth Passage 270.64 221.02 82% river barges.

Transport

Canary Wharf Group’s transport strategy destinations across London including includes working with stakeholders to Canary Wharf to Street in seven improve access to Canary Wharf and minutes and Heathrow in 44 minutes. encourage forms of transport other than private cars. Cycling Initiatives Over 90% of Canary Wharf’s 95,000 Nearly 4% of Canary Wharf commuters Singing Playgrounds Concert, East Wintergarden commuters travel by means other than cycle to work, encouraged by an increase private car, mostly via tube and DLR. in bike stands at Canary Wharf and The number of commuters from areas various Government initiatives to east of Canary Wharf continues to grow, encourage use of bicycles. reflecting the area’s rapid regeneration. In 2010 an agreement was reached with The much improved East London Line to implement 500 reopened in June 2010. It connects with Barclays Cycle Hire Scheme bikes on the 3. Community Canada Water, one stop from Canary Canary Wharf estate by summer 2012. Wharf, and is part of a London orbital rail In June 2010, Canary Wharf Group Canary Wharf Group invests in organisations network which is to complete in 2012. hosted the Halfords Tour Series Upgrade work on London Under- cycle event for the first time. Leading and activities that clearly enhance the ground’s Jubilee Line continues. When professional cyclists raced around the prospects and cohesion of local people complete it will improve capacity by 33% Canary Wharf estate; local school children at peak times. were given cycle skills lessons and From 2018 Crossrail will vastly improve corporate teams from Canary Wharf-based capacity at Canary Wharf with new 12 car companies conducted their own ‘pro-am’ Cycle skill lessons for trains. Journey times will be cut to many race, which was won by Barclays Capital. local school children This report is available online at www.canarywharf.com page 16 www.canarywharf.com www.canarywharf.com page 17 20 Years of Supporting Community 10 Years of Canary Wharf Sports Personality of the Year Awards Every year since 2001 Canary Wharf Group has the Community Programme honoured the best East End sporting talent through the Canary Wharf Sports Awards. Among the winners of the supreme Canary Wharf Sports Personality Award is Highlights 2010 hurdler Perri Shakes-Drayton, double European bronze For two decades Canary Wharf Group has sought medallist and one to watch for London 2012. to improve the prospects of local people 2010 Lucas Taylor Tennis

Sports Development 2009 Before construction of Canary Wharf began in the The Canary Wharf estate provides Canary Wharf Group views sport as one of the best Nathan Hanson late 1980s the local area suffered from neglected community facilities in the form of parks, ways to positively influence young people in the local infrastructure and rising levels of unemployment, Athletics “ community, giving them aspiration and inspiration to poverty and crime. art works, shopping malls, an Idea Store achieve in other areas of life. Canary Wharf Group and its predecessor and a Prayer Room Canary Wharf Group supported a diverse range organisations saw the need to invest strategically in the 2008 of sports clubs and groups in 2010, including weight local community over a long period of time, to recreate Canary Wharf Group has been instrumental in the R icky Lee Turner lifting, rugby, cricket, football, swimming, kaizen the economic backbone that was no longer provided by set up of several community organisations, including karate, boxing, ice hockey and more. The Canary Wharf Judo the docks. the Isle of Dogs Community Foundation, the Legacy Group name and logo is proudly worn by eight local There was an early recognition that the Group had Trust, Career Academies UK and Teach First. Additional sports clubs and dozens of individual teams as their to go out into Tower Hamlets and become active at the support has been provided in the form of free office main sponsor. 2007 grass roots where it could make a real difference. space to charities on the Canary Wharf estate. 2010 saw the culmination of the Bangladesh The Group initially employed a former dock worker An added benefit for the local community has been the Soyfur Rahman Youth Football Development Programme. This was and Isle of Dogs resident, Peter Wade, to lead the efforts implementation of much needed transport infrastructure Karate established by Canary Wharf Group in 2006 to give to engage with the local community. Under Peter Wade’s in East London, including the DLR, Jubilee Line extension the most talented teenage Bangladeshi footballers guidance it began to invest in schools, sports clubs, and Crossrail (from 2018). These projects have all been the opportunity to receive professional coaching and community groups, housing associations and faith encouraged and part funded by Canary Wharf Group. 2006 facilities and give people of Bangladeshi descent living organisations where they were clearly enhancing the The Canary Wharf estate provides community Community in London the aspiration to play football professionally. Sally Hoang prospects and cohesion of local people. It also provided facilities in the form of parks, art works, shopping malls, 16 of the 23 graduates of the Academy have since signed expertise, for example helping Culloden School in Poplar an Idea Store and a Prayer Room. There are over 100 Table Tennis contracts with professional clubs and five are in the to project manage the extension of school buildings. performing arts and events every year, most of which are Bangladesh under-17 squad. The Group steadily added people to the Community free and very well attended by local people. team over the years, which now numbers 13 full time All this effort has helped many thousands of local 2005 staff along with Reverend Dr. Fiona Stewart-Darling, people to improve their lives in the past two decades; Enhancing Education Perri Shakes-Drayton Bishop’s Chaplain of Docklands. however, there is much work to do. Poverty and Canary Wharf Group’s education activities focus on Athletics In addition to its own activity Canary Wharf Group unemployment still persist in Tower Hamlets and other giving local young people the skills and aspiration to seeks to involve major Canary Wharf-based companies surrounding areas. The Group’s investment in the local seek and attain jobs at Canary Wharf. In 2010 Canary in the local community. young people of today aims to inspire a new generation Wharf Group announced funding of three years of 2004 of East Enders to take full advantage of the exciting ‘after-school clubs’ at Bygrove Primary School in Tower opportunities on their doorstep. Hamlets. The clubs aim to educate children about the Aaron Edwards, Fire and Police services and the valuable function they Rowing provide within the community. Canary Wharf Group’s book for primary school age children about the history of Canary Wharf went on 2003 sale in selected local outlets including the Museum of Walil Zorla, London Docklands and was provided free to hundreds of school children visiting Canary Wharf. It is an Weight Lifting approved part of the school curriculum and taught in local primary schools. 2002 Dervis Konuralp Being Good Neighbours For the first time in 2010, Canary Wharf Group staff Swimming came together with the Isle of Dogs Community Foundation to fund and deliver 100 bags of Christmas groceries to vulnerable and isolated elderly people 2001 living locally. A number of elderly people who received Symonne Belle the gifts told staff that it was the only Christmas Athletics Canary Wharf in the late 1980s Canary Wharf in 2010 present they had received.

page 18 www.canarywharf.com www.canarywharf.com page 19 Achievement of 2010 Corporate Responsibility 85.9% Performance Objectives Overall Objectives Independently verified by Bureau Veritas achieved 2010

100% 100% 100% 100% 100% 75% Improve data Develop sustainable Develop sustainable DEVELOP GREEN Develop green Enhance biodiversity collection and water strategy for energy strategy for PROCUREMENT procurement recording of canary wharf group managed buildings STRATEGY FOR strategy FOR Canary environmental CANARY WHARF Wharf Group OFFICE performance on MANAGEMENT COnsumables construction LIMITED Verification

100% 100% 100% 100% 50% 100% energy reduction energy reduction DEVELOP Carbon Carry out joint Enhance transport Increase Employee PER HEAD in CANARY PER HEAD in management strategy ENVIRONMENTAL strategy for awareness of WHARF GROUP Canary Wharf Group Enhancement project Canary Wharf environmental managed buildings OCCUPIED offices with a Tenant sustainability (food waste compost)

100% 0% 100% 50% Develop sustainable Improve recycling Complete community conduct a feasibility Lighting strategy for figures involvement project study to replace infrastructure areas stair well lighting in canary wharf group owned buildings

page 20 www.canarywharf.com www.canarywharf.com page 21 Verification Targets th OBJECTIVES OF VERIFICATION Bureau Veritas to determine the level of target judgements about its performance. Material Bureau Veritas has been commissioned by achievement using the following classifications: issues have been identified and the report can be Annual Corporate Canary Wharf Group plc (CWG) to provide an • Wholly achieved 100%; regarded as complete. Responsibility external verification statement for its ninth series • Substantially achieved 75%; of environmental improvement targets and its • Partially achieved 25% or 50%; PRIORITY RECOMMENDATIONS Report Sustainability Report (the Report) for the year • Not achieved 0%. 1. Observation - Whilst an increase in January 2010 to December 2010. The aim of measurable targets is to be commended, the verification statement is to reassure Canary In addition to this verification statement, an strategic overall objectives are not adequately Wharf Group’s stakeholders that the information internal Management Report was produced defined. presented within the Report is accurate, reliable for CWG. This provides further details of recommendation - Review existing and objective. progress against specific targets and a number objectives and undertake a strategic- The outputs of the process are this of recommendations and actions, which are materiality assessment to align objectives External Verification Statement and an summarised in this statement. with CWG’s material Corporate Social Internal Management Report containing Responsibility issues. recommendations to further improve Canary OPINION OF THE VERIFIER BUREAU 2. observation - Benchmarking exercises Wharf Group’s future Environmental & Social VERITAS PERFORMANCE IN 2010 carried out in previous years have yet to reporting and supporting processes. We have considered the completeness of the be utilised to set measurable targets for Report to ensure that it is balanced, has no environmental performance improvement RESPONSIBILITY OF THE VERIFIER significant omissions and that it provides a true (e.g. 2009 baseline data collection of the BUREAU VERITAS reflection of the performance of CWG regarding impact of the cycle to work scheme). The verifier’s obligation is to stakeholders its Sustainability impacts over the last year. recommendation - Build on 2010 targets and readers of this report and is exclusively • The scores yield an average target percentage which establish baseline data (targets 1, 2, 3, responsible for the contents of this verification score of 85.9% in 2010 which compares to 6, 9, 10 and 13) to deliver measurable targets statement which has been published in full by 84.7% in 2009, 80.2% in 2008, 77.6% in 2007, for future reporting where possible. CWG. The verifier exclusively is responsible 59% in 2006 and, 63% in 2004/05. 3. observation - There is a lack of targets for the contents of the verification. CWG • We are satisfied that CWG has provided a relating to CWG employee development. has provided access to sites, records and complete and accurate reflection of progress recommendation - Through the strategic data required to undertake a comprehensive against target achievement. review ensure that employee related verification process and the verifier is confident • Bureau Veritas acknowledges CWG’s objectives are included: eg. Diversity, that no material has been knowingly withheld. decision to introduce additional targets such training, retention/attrition. Bureau Veritas has been involved in as Sustainable Procurement, to make it more providing independent advice on the reflective of the company’s capabilities and Limitations and exclusions environmental and community strategy and progress. Excluded from the scope of our work is reviewing its targets, but has not contributed • Adoption of formalised action plans, defined information relating to: to the development or text of this report, or the ownership of targets and following audit • Activities outside the defined reporting achievement of any target. trails has contributed to improved target period and scope; percentages scores. • Statements of commitment to, or intention to, SCOPE undertake action in the future; The verification included all Group activities. Accuracy of Report • Statements of position, opinion, belief and / The information and data reviewed for this • We are satisfied that all factual statements or aspiration; verification is inclusive of the following time contained within the Report are accurate. • Any financial information audited by an period: 1 January 2010 – 31 December 2010. • We are satisfied that the Environmental external party We have verified all factual statements and & Social data and performance indicators • Content that presents the opinions of performance data in the Report including all 16 are reliable and an accurate reflection of external parties. environmental targets but excluding economic data collected at property asset level and data arising from the financial accounts and collated at group level. We have generally This independent statement should not be company profile. found data collection systems to be robust relied upon to detect all errors, omissions or and trends correct. However, some areas for misstatements that may exist. METHODOLOGY improvement were identified. This has led to The 2010 targets, factual statements and data in qualifying statements alongside the data and Bureau Veritas Solutions the Report were verified through independent recommendations as appropriate. London audits with CWG employees at Corporate June 2011 Head Offices in Canary Wharf. This required Completeness, Materiality and interviews with those responsible for the data, Responsiveness of Report and inspection of internal and external records, We are satisfied that CWG has provided an document review and interrogation of in-house accurate and balanced Report aligned with databases/intranet and associated management its Sustainability objectives, and which shows and reporting systems where appropriate. a good understanding of its impacts. No For the verification of CWG environmental significant omissions were found which could targets, information collected was used by affect stakeholders’ ability to make informed

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9907087 Performance Against Annual Corporate Responsibility Targets Percentage of targets achieved 2001 - 2010

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

82% of commuters Heat recovery system All new office buildings Canary Wharf Group Canary Wharf Group is During the Big Switch Skillsmatch placed local Canary Wharf ‘Green’ roofs of sedum Sunday Times Best Green used public transport implemented to save 88% BREEAM assessed and managed buildings are Top of real estate sector off over the August Bank people into 7,951 jobs and construction sites moss and other plant Companies –Ranked 22nd compared to 68% of the winter heating load achieved rating of “very energy audited by the in the Business in the holiday over 6.5 tonnes Canary Wharf Group’s averaged 37.5 out of 40 life installed on further out of top 60 companies

in 2000 good” or “ excellent” Carbon Trust Environment Survey of CO2 was saved in One Business Liaison Office under the Considerate three buildings from all business sectors, 100% of electrical Canada Square instrumental in placing Constructers Scheme, an increase of 8 places Local Business Liaison consumption derived Launch of the of over £532m of business picking up two awards since 2009 Office placed £195m from renewable resources Biodiversity Action Plan Canary Wharf Group locally since 1997 of contracts with local becomes a Founder companies and over 1,700 Member of UK Green local people placed into Building Council jobs through Skillsmatch 83.9% % 85.9% Canary Wharf Group % 84.7 launches a Youth Football 80.2 79.5% Development Programme in Bangladesh 77.6% 70.7% 71.4%

63% 59% Verification Canary Wharf in 2001 Canary Canary Wharf in 2010 Canary Ten years of Corporate Responsibility Reports

Corporate Responsibility Report

Years of Business at Canary Wharf

Years of Corporate Responsibility Reporting Years of Business at Canary Wharf

Years of Corporate Responsibility Reporting

Canary Wharf Group plc One Canada Square Canary Wharf London E14 5AB

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