The Third International Conference on Culinary, Fashion, Beauty, and Tourism (ICCFBT) 2020 ICCFBT Faculty of Tourism and Hospitality, Universitas Negeri Padang, November 4th – 5th 2020 2020 ISBN 978-623-95788-2-4 The Communication Relationship Between Receptionist And Reservation Clerk To Front Office Operations In The Premier Basko Hotel Padang Dwi Pratiwi Wulandari, Tri Hutari Tourism Department, Universitas Negeri Padang
[email protected] Abstract This study aims to determine how the communication between the Receptionist and the Reservation Officer as well as the obstacles that exist and how to overcome them and find out how the Front Office operational activities at the Premier Basko Hotel. This research is descriptive quantitative. The sampling technique in this study was purposive sampling. The results of this study stated that: based on descriptive analysis, 58.3% of respondents said that there was frequent communication between Receptionist and Reservation Clerk, 63.9% of respondents stated that employees were able to smooth the operations of the Front Office Department. Based on the bivariate analysis in this study, there are two variables, namely the frequent occurrence of communication between Receptionist and Reservation Clerk so that they are able to streamline the operations of the front office department according to their function, including: providing information on products and facilities, reporting room status, recording and checking payments according to SOPs, making reports, able to provide a solution for each guest complaint and can coordinate with other sections and departments. Keyword: Communication, Relationship, Receptionist and Reservation Introduction The tourism industry in Indonesia is one of the largest foreign exchange earners contributing and is a catalyst in the development of several fields, such as the economy and transportation.