Proposed Annual Budget Fiscal Year 2020/2021 Access Services Board of Directors and Executive Team Board of Directors Andrew Del Castillo Los Angeles County Dolores Nason Independent Living Centers Chair Los Angeles County Valerie Gibson Board of Supervisors Pasadena Department of Transportation Los Angeles County Local Operators Martin Gombert Vice Chair John B. Troost Palos Verdes Peninsula Transit Authority Los Angeles County Los Angeles County Local Operators Commission on Disabilities Doran J. Barnes Jonaura Wisdom Treasurer Los Angeles County Metropolitan Foothill Transit Transportation Authority City Selection Committee Corridor Transportation Representatives Gracie Davis Chair Theresa De Vera Transportation Professionals Secretary Advisory Committee (TPAC) City of Los Angeles Mayor’s Office Rachele Goeman Chair Lee Burner Community Advisory Committee (CAC) Long Beach Transit Los Angeles County Municipal Operators Legal Counsel Vince Ewing Executive Team Alvarez-Glasman & Colvin Andre Colaiace Executive Director Hector Rodriguez Deputy Executive Director Mike Greenwood Chief Operations Officer 2 2020 /2021 Budget Book Access Services Member Agencies Antelope Valley Transit Authority City of Pasadena Beach Cities Transit City of Rosemead City of Alhambra City of Sierra Madre City of Arcadia City of West Covina City of Baldwin Park City of West Hollywood City of Bell City of Westlake Village City of Bell Gardens Culver CityBus City of Bellflower Foothill Transit City of Burbank Gardena Municipal Bus Lines (GTrans) City of Calabasas Long Beach Transit City of Carson Los Angeles Department of City of Cerritos Transportation (LADOT) City of Commerce Los Angeles County Department of Public Works City of Compton Los Angeles County Metropolitan City of Cudahy Transportation Authority (Metro) City of Downey Montebello Bus Lines City of Duarte Norwalk Transit City of El Monte Palos Verdes Peninsula Transit Authority City of Glendale Santa Clarita Transit City of Huntington Park Santa Monica’s Big Blue Bus City of Inglewood Torrance Transit City of La Cañada Flintridge City of Lawndale City of Lynwood City of Monterey Park City of Paramount 3 2020 /2021 Budget Book Mission and Vision Statement Mission Access Services promotes access to all modes of transportation and provides quality and safe ADA paratransit service on behalf of public transit agencies in Los Angeles County. Vision Access Services serves the community as the leader in promoting accessible and innovative transportation solutions. We accomplish this vision by: > Providing quality, efficient, safe and dependable ADA paratransit service. > Leading the national dialogue as an advocate for universal access to transportation. > Partnering with other entities to secure alternate funding sources and legislation that expands transportation options. 4 2020 /2021 Budget Book About Access Access Services, a local public entity, is the Los Angeles County Consolidated Transportation Services Agency (“CTSA”) and administers the Los Angeles County Coordinated Paratransit Plan (“Plan”) on behalf of the County’s 45 public fixed route operators (i.e., bus and rail). Pursuant to the Plan, Access facilitates the provision of complementary ADA paratransit services to certain persons with disabilities as required by 42 U.S.C. §12143 under the name “Access Paratransit.” Paratransit is an alternative mode of flexible passenger transportation that does not follow fixed routes or schedules. Typically, vans or mini-buses are used to provide paratransit service, but shared taxis are also important providers as a form of transportation. Complementary ADA paratransit is a federally mandated civil right for persons with disabilities who cannot ride the accessible public fixed route buses and trains. Access Services facilitates Access Paratransit service by entering into and administering federally funded regional contracts with independent private transit providers, who, in turn, supply the reservation taking and transportation service in conformance with the Plan, applicable law and the contract. Access Services also leases vehicles to the regional providers at $1 per month to help facilitate the provision of service under the contracts. In total, the Access Paratransit system provides more than 3.4 million trips per year to nearly 140,000 qualified disabled riders in a service area of over 1,950 square miles. Access Services receives its funding for these services from the Proposition C sales tax, Federal 5310 grants, Measure M sales tax and fare box revenue. In its function as the Consolidated Transportation Services Agency (CTSA), Access Services acts as a state mandated facilitator charged with the development and implementation of regional coordination of social service transportation to seniors, persons with disabilities, the young, and the low-income disadvantaged. 6 2020 /2021 Budget Book Service Area As required by applicable regulations, Access Paratransit service is available for any ADA paratranist eligible individual for any purpose to or from any location within ¾ of a mile of any fixed-route bus operated by the Los Angeles County public fixed-route bus operators and within ¾ of a mile around Metro Rail stations during the hours that the systems are operational. The service area is divided into six regions and extends into portions of the surrounding counties of San Bernardino, Orange and Ventura that are served by Los Angeles County fixed-route bus lines. The transit providers for each of the regions are as follows: > Eastern Region – San Gabriel Transit > West Central Region – California Transit Inc. > Northern Region – MV Transportation > Southern Region – Global Paratransit > Santa Clarita Region – City of Santa Clarita > Antelope Valley Region – Keolis 7 2020 /2021 Budget Book Table of Contents Executive Summary ............................................................................................pg. 11 FY 2019 / 20 Overview ........................................................................................pg. 13 FY 2020 / 21 Budget ............................................................................................pg. 19 8 2020 /2021 Budget Book Executive Summary Executive Summary Access’ FY21 projected ridership is expected as our customers. The quick response of to be severely impacted by the COVID-19 this agency from the very beginning of the pandemic. The FY21 ridership projection pandemic sought to maximize the safety of assumes a 61% decline in ridership when all of our constituents. Access implemented compared to FY20. Access is proposing the following initiatives: a No Shared Ride a $163.9 million budget to transport Policy, mid-shift vehicle cleanings, post- approximately 1.5 million passengers. trip vehicle wipe downs, face covering The FY21 proposed budget reflects an requirements for both front-line employees 18% decline in operating expenses (FY21 and customers, same day service to/from vs FY20). Staff believes that the projection selected destinations, curbside pickups, is speculative as there are many unknown and meal and grocery deliveries of behalf of variables that can affect demand. Two of the local government agencies and non-profit significant factors include potential vaccine(s) organizations. In addition, the last step of against COVID-19 and/or effective treatments legislated increases to the minimum wage that will allow the public to resume normal has impacted operational costs. activities. To that end, staff has requested that Access continues to seek innovative ways a contingency reserve of ten percent (10%) of to increase efficiency while providing even the operating budget be established should better service. Staff has submitted multiple demand pick up earlier than expected. grant applications and has received grant Although projected ridership is down funding for innovative projects. Staff will for FY21, the agency’s response to the continue to seek non-traditional sources of pandemic has created additional costs to revenue to supplement its funding in order ensure the safety of frontline staff as well to deliver the best possible service. Department FY2019/20 FY2020/21 Administration 7. 2 8.2 Contract Operations & Management 165.2 132.3 CTSA Function 0.5 0.5 Eligibility Determination 11.0 9.6 Operating Expense 183.9 150.7 Capital Expenditures 9.3 13.2 Total Expenditures 193.2 163.9 11 2020 /2021 Budget Book FY 2019/20 Overview FY 2019/20 Accomplishments Operations > Implemention of COVID-19 services/changes including same-day service, curb-side pick-up service, meal delivery programs and no share rides. > Implemented an expansion of Transfer Trip service. > Accepted delivery on 131 new minivans and 12 ProMaster vans and integrated a new compressed natural gas Promaster Van into the fleet. > Implemented a new third party taxicab maintenance audit. > Completed testing of new suspension systems on Access’ cutaway vehicles. > Implemented a more visible logo on Access taxi cabs. > Implemented new contractor audits designed to improve the customer experience, focusing on estimated time of arrival calls, last hour reservation calls, and processing of no shows by dispatchers. > Implemented a new wheelchair securement audit at contractor yards. > Activated Access’ Emergency Operations Center to manage emergency response for the: > Saddleridge Fire, October 2019; > Tick Complex Fire, October 2019; > Getty Fire, October 2019; > Antelope Valley winter storms, November 2019; > Antelope Valley winter storm, December 2019; > COVID-19 pandemic; and