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October 8, 2019 TAP Updates Prepared by TAP – October 2018 Agenda 1. Transfer on 2nd Boarding 1. One million card distribution 2. Transition of tokens to TAP 3. Stored Value sales onboard bus 4. Consistent TAP card pricing 2. Upgrade of Fare Collection Equipment 3. TAP Wallet® 4. Coming Soon to TAP 1. TAP Mobile App 2. Regional Point-of-Sale (RPOS) 3. Retail TAP Cards 5. General TAP Information 2 Transfer on 2nd Boarding (TON2B) • Must have TAP card in order to transfer between transit agencies • Must have Stored Value loaded onto TAP card • Transfer fare is calculated automatically. Fares did not increase • Transfer window is valid for 2.5 hours from the first tap 3 Transfer on 2nd Boarding, cont’d 1st Boarding 2nd Boarding 1. Customer boards 1st bus 1. Customer boards 2nd bus 2. Taps to use pass/pay base within 2.5 hours fare 2. Farebox reads transfer 3. Transfer automatically 3. Transfer fare (plus upcharge, loaded onto card if any) is deducted from card 4 Agencies Participating in TON2B Participants Non-Participants Burbank Bus Antelope Valley Transit Authority Carson Circuit Baldwin Park Transit Culver CityBus Compton Renaissance Foothill Transit Huntington Park Transit Gardena (GTrans) LAX FlyAway Glendale Bee Line LA County Dept. Public Works LADOT Commuter Express Lawndale Beat (pending) Long Beach Transit Metro Montebello Bus Lines Monterey Park Spirit Bus Norwalk Transit Pasadena Transit Palos Verdes Peninsula Transit Authority Redondo Beach (Beach Cities Transit) Santa Clarita Transit Santa Monica Big Blue Bus Simi Valley Transit (pending) Torrance Transit 5 1 Million TAP Card Distribution • Distribution supports several programs: – All-Door Boarding – Token elimination – Social services – Veterans programs, & more • TAP cards are being distributed by light duty operators, TAP Blue Shirts, special events staff, & municipal operators representatives • Target areas: major regional transfer points, high cash/token paying bus lines • Approximately 275,000 TAP cards distributed 6 TAP Card Distribution Schedule Sunday Monday Tuesday Wednesday Thursday Friday Saturday 9/30/2018 10/1/2018 10/2/2018 10/3/2018 10/4/2018 10/5/2018 10/6/2018 • Norwalk Station • Pacific / PCH • PCH / Ximeno • Anaheim / Ximeno th • Bellflower / Sterns • Palos Verdes / Spring • PCH / Santa Fe • 7 / Ximeno Sunday Monday Tuesday Wednesday Thursday Friday Saturday 10/7/2018 10/8/2018 10/9/2018 10/10/2018 10/11/2018 10/12/2018 10/13/2018 th th • Artesia / Long Beach • Artesia / Atlantic • 6 / Atlantic • 10 / Long Beach • Del Amo / Long Beach • Atlantic / Carson • Del Amo / Lakewood • Atlantic / Willow Sunday Monday Tuesday Wednesday Thursday Friday Saturday 10/14/2018 10/15/2018 10/16/2018 10/17/2018 10/18/2018 10/19/2018 10/20/2018 • Downey / South • Santa Fe / Willow • Atherton / Bellflower th • Carson / Clark • 7 / Redondo • Atlantic / South Sunday Monday Tuesday Wednesday Thursday Friday Saturday 10/21/2018 10/22/2018 10/23/2018 10/24/2018 10/25/2018 10/26/2018 10/27/2018 • Carson / Cherry • Anaheim / Redondo • Atlantic / Wardlow • Atlantic / Del Amo th • Long Beach / Market • 4 / Atlantic • Carson / Norwalk • Cherry / Willow 7 Transition to TAP from Tokens • To ke n sales decreased by an estimated 3.2 million or 24.4% systemwide from 2013 to 2017 • Encourage TAP card use for additional customer benefits: balance protection, free 2-hour Metro transfers, account-based transportation programs • To k e n Elimination Dates May 15, 2018: Vendors can no longer order tokens September 30, 2019: Tokens can no longer be sold to customers November 29, 2019: Last day tokens are accepted 8 Transition to TAP from Tokens, cont’d • Current token holders are encouraged to use tokens to load onto a TAP card • Unused tokens cannot be returned for refund 9 Selling Stored Value Onboard Bus • Reload – Customers can reload their TAP card if it has insufficient funds for base fare or transfer – Maximum amount is $20 per transaction on Metro buses • Replacement of Day Pass with Stored Value – Metro Day Passes are not eliminated from the Metro system; they will continue to be sold where all TAP cards are sold (except on Metro buses) 10 TAP Vending Machine Enhancements • Ability to purchase EZ transit pass • Ability to customize Stored Value purchase in increments of $1.00 • Ability to purchase up to 5 TAP cards loaded with Metro Day Pass 11 TAP Card Pricing TAP cards are now consistently $2 across all purchasing platforms • TAP Vending Machines (TVM) • 430+ TAP vendor locations • Metro Customer Centers • Online at taptogo.net • By calling 866-TAPTOGO (827-8646) • Onboard Metro buses (with purchase of base fare) 12 Fare Collection Equipment • TAP fareboxes on buses and rail station validators are being upgraded to provide customers with: • Near real-time communication to speed up delivery of fare products purchased online or over phone • Easier-to-read screens • Installation to begin in February 2019 – Completion by Summer 2019 13 Fare Collection Equipment New Farebox Lid New Driver Control Unit 14 Participating Agencies No. Agency 1 Antelope Valley Transit Authority 2 Culver CityBus 3 Foothill Transit 4 GTrans (Gardena) 5 Los Angeles Department of Transportation (LADOT) 6 Metro 7 Montebello Bus Lines 8 Norwalk Transit 9 Torrance Transit 10 Santa Clarita Transit 15 TAP Wallet® • Account-based system that integrates with legacy system • One-stop central payment for Bike Share, Microtransit, Fare Subsidy Programs, Parking, Electric Vehicle Car Sharing, & more • Leverages existing TAP infrastructure 16 Incentivize Behavior • Discounts – Customers receive discounted pricing across multiple programs • Rewards – Earn/redeem points for TAP purchases • Promotions – Quickly configure discounts that incentivize transit. Bad air day? 17 Benefit: Cross-Program Discounts • Provides discounts across multiple programs – One sign-up for customers – Easy customization – Configurable by program – Discount can accommodate 2 or more data points (Senior, Bike Share member) 18 Benefit: Offer Rewards Alternative to transfers: Let the customer decide... 19 Benefit: Offer Equity • TAP Wallet allows those without credit or bank accounts to benefit • Innovation inclusive of all customers, especially cash customers 20 Coming Soon to TAP • TAP Mobile App • Regional Point-of- Sale (RPOS) • Retail TAP Cards 21 TAP Mobile App • Trip tools use geo-location, plan multi- modal trip • Virtual TAP card lives on your phone • Account order and transaction history • Program information & links to sign up • Mobile flash/barcode event ticketing (future) 22 Mobile App Payment Integration • Electronic payment options • Integration with Android Pay, ApplePay for mobile app • Secure, PCI compliant payment system • PayNearMe will allow customers to load the TAP Wallet with cash at up to 2,000 convenience stores 23 Regional Point of Sale (RPOS) • Allows all TAP vendors to sell transit subsidies • Easier to use, touchscreen display • Cellular or Wi-Fi enabled • Eliminates paper coupons and reduces fraud • Begin rollout January 2019 • Completion by Summer 2019 24 Retail TAP Cards • TAP cards will be available on kiosks at up to 2,000 locations in Los Angeles County • Customers can load Stored Value between $5 and $100 • Locations include CVS, 7- Eleven, Walgreens, Rite-Aid, & more • Soft launch in Spring 2019 • Full launch in Fall 2019 25 Where to get a TAP card? • TAP Vending Machines at rail stations, Orange Line, El Monte Transit Center, Patsaouras Plaza, & Silver Line • TVMs also coming soon to Downtown Long Beach, Torrance, Culver City and Norwalk • Over 430 vendor locations throughout LA County including most LA County Libraries. The remaining 19 County Libraries expected to be onboard by December 2019 • Onboard Metro buses (with purchase of base fare) • Reduced Fare applications are available online or by mail • Reduced Fare cards are free for students, seniors, and persons with disabilities 26 .
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