Accessible Tourism Guide

LISBON ALL FOR

LISBON FOR ALL

Contents

4 Dear Visitor 7 A Friendly City 8 Lisbon at a Glance 11 Overview 12 Practical Advice 14 Recommended Pedestrian Routes 15 Symbols System 16 Belém 24 Baixa and Cais do Sodré 34 Parque das Nações 40 Gardens and Lookout Points 44 Museums 52 Eating & Drinking 60 Where to Stay 64 Accessible Tours 68 Transportation 80 Sintra 86 Cascais 92 Personal Assistance 94 Useful Contacts © Lisbon Lux Dear Visitor, Dear Visitor As we stand for Lisbon to be enjoyed by everyone, regardless of age, nationality, social status, belief, ethnicity or mobility conditions, it is our goal to support our visitors with the best possible information, having in consideration the needs of each person. It is then our pleasure to partner in this initiative and with this guide, to present to those who are visiting us – or intend to visit us – a set of offers in our city that are adapted to welcome people who require certain accessibility conditions and, equally, to promote the best enjoyment of our Lisbon, which is also yours.

Turismo de Lisboa – Visitors and Convention Bureau www.visitlisboa.com App visitlisboa

4 © CML|SG|DMC 5 6 A Friendly City

Lisbon is a welcoming city. We know how to look City A Friendly after our visitors, but we want to be even better at it. We want to make sure everyone has the chance to fall in love with our city. Providing for visitors with reduced mobility (because they bring young children or because they are of a certain age or in a wheelchair) can be a challenge. But we relish such challenges! This guide showcases the accessibility of our visitor offer. We see it as a handy tool for both those who are planning a visit and for those who are already here. We hope you will use it to ensure you get the most out of Lisbon. Lisbon is making a huge effort to become a truly accessible city. We want this guide to take Lisbon one further step along the road to become a city that is user- friendly for all.

João Carlos Afonso Deputy Mayor for Social Rights

7 © Lisbon Lux Lisbon at a Glance

Lisbon is a historic capital city. Its charm and Lisbon at a Glance character really set it apart. Over the last 800 years, a diverse range of cultural influences have blended with modern trends and life styles to create some truly spectacular contrasts. The Tejo River, which flows right through any visit, beckons us to explore the riverside and port areas. It also draws us to streets that brim with the stories of the people of Lisbon and the events that have shaped the “face” of this city. Straddling a series of hills, the city offers endless breathtaking views and vistas, all of which are worth stopping for. Alongside the old city, with its sumptuous architectural and historical heritage, lies a modern city offering a fully revamped range of cultural and leisure opportunities. Take advantage of your visit to explore the city’s exquisite monuments and museums. Take the time to appreciate the sunset from one of its many gardens, viewpoints and terraces. Delve into one of our markets, bursting with colour, freshness and lively spirits. Savour a cuisine that is both exuberant and genuine and then enjoy a moonlit night out that will only end when you want it to. In short, discover the hospitality of a people whose welcome comes from deep down. Welcome to Lisbon!

8 © Lisbon Lux 9 10 Overview Overview

In building our accessible tourism offer, we have been careful to check that all the places and facilities mentioned in this guide meet specific minimum requirements. This is why we have only included those facilities and services who expressed interest in being listed and can guarantee basic accessibility. One of our experts has visited each of these places and conducted an accessibility survey. Basic accessibility means that a visitor with reduced mobility (e.g. someone in a wheelchair or someone with a pushchair) will be able to (1) enter the building, (2) move around freely inside, (3) make use of the service and (4) have access to a toilet facility that has been adapted for people with reduced mobility. A small number of sites that are not fully accessible in this sense have been included in the guide because they are major tourist and cultural attractions. These sites have been flagged as not fully accessible.

11 © Lisbon Lux Practical Advice

Practical Advice Lisbon is making a huge effort to become a truly accessible city. But there is still a long way to go. To help you with some of the difficulties that you might encounter, we would like to point out that: t 4PNFPGUIFDJUZTNPTUIJTUPSJDBSFBTIBWFTUFFQTUSFFUT and narrow uneven pavements. These problems are less of a concern in Belém, Baixa and Parque das Nações. t 4PNFPGUIFXBMMNPVOUFE"5.NBDIJOFTNBZOPUCF within reach. If you are alone, we recommend that you ask a policeman for help or go into a bank or shopping centre. t 5PGJOEPVUBCPVUBDDFTTMJGUTJONFUSPTUBUJPOTCFGPSF travelling, you can ring [+351] 213 500 115 or email [email protected]. t 'PSZPVSPXODPNGPSUBOETBGFUZ XFSFDPNNFOEUIBU you plan your journey in advance: t:PVDBOCPPLUIF.Z8BZTFSWJDFXIFOZPVNBLFZPVSGMJHIU reservations (more information in the chapter on transport). t:PVTIPVMECPPLZPVSBDDPNNPEBUJPOCFGPSFIBOEBOEDIFDLUIBU UIFIPUFMJTBDDFTTJCMFGPSZPV:PVDBOBTLUIFIPUFMUPTFOEZPV photographs of any adapted rooms. t:PVTIPVMECPPLUPVSTBOEQSJWBUFUSBOTGFSTBUMFBTUIPVSTJO advance. t*UJTBHPPEJEFBUPCPPLUIFUPVSJTUBUUSBDUJPOTZPVXBOUUPWJTJUBOE find out how accessible they are.

12 © Lisbon Lux 13 Recommended Pedestrian Routes

We have surveyed pedestrian routes in the city’s three main tourist areas: Parque das Nações, Baixa and Belém.

Recommended Pedestrian Routes The routes have been recorded and tested by wheelchair users. The Green Route is one that you can use on your own. 5IFQBWJOHJTFWFOBOEQFEFTUSJBODSPTTJOHTBSFTUFQ free. On the Orange Route, the paving is uneven and you may find some pedestrian crossings with step. We recommend that you ask someone to help you.

14 Symbols System

Steep slope or steps. Parking for people with Symbols System You may need someone disabilities. to help you. Accommodation with Uneven paving. May valet parking. cause discomfort. Prior booking is recommended. Some inaccessible areas. Guided tours are Accessible café, café available. terrace or bar. Accommodation with a roll in shower in the bathroom. Accessible restaurant. Accommodation with a bath in the bathroom. Accessible shop. Suggestions, tips and useful information. Adapted WC.

Belém Belém

Belém is synonymous with history and the Portuguese discoveries. It was from here that the great adventurers set sail to explore the world. The Mosteiro dos Jerónimos (Jerónimos Monastery) and Torre de Belém (Belém Tower) are both UNESCO World Heritage sites. The imposing architectural of UIFTF.BOVFMJOFTUZMFNPOVNFOUTDBSSJFTVTCBDLUPUIF heyday of the Portuguese Empire. The Praça do Império, with its gardens and fountains, is the perfect place for a walk. Right opposite the square, and altogether more contemporary in nature, is the Centro Cultural de Belém (Belém Cultural Centre). With its exhibitions and cultural events, the centre should also CFPOZPVSNVTUTFFMJTU Another place that is well worth a visit is the restored Museu dos Coches (Coach Museum), which houses one of the world’s most unique and extensive collections of this historic form of transport. One excellent way to round off your visit would be to indulge in a delicious Pastel de Belém (Belém Pastry), one PGUIFDJUZTCFTULOPXOBOENPTUQPQVMBSTOBDLT

17 © CML|SG|DMC pedestrian routes — Belém 6 5 4 3 2 1

Jerónimos Monastery Belém Cultural Centre Belém Garden Monument to theDiscoveries Museum of thePortuguese Presidency Belém Palace 10 9 8 7

Route accompanied by others Step-free route and Technology Museum Electricity National Coach Museum MAAT ·Museum of Art,Architecture Afonso deAlbuquerque Square pedestrian routes — Belém Belém what to see — what to

This defining piece of Manueline Opening Hours architecture is both a National Tuesday to Sunday: Monument and a UNESCO World October to April: 10 am - 5.30 pm Heritage site. May to September: 10 am - 6.30 pm The church, in the form of a Latin Address cross, has three naves, flanked by Praça do Império, Lisboa profusely decorated columns that [+351] 213 620 034 support the unique multi-ribbed [email protected] dome. The main portal, the south www.mosteirojeronimos.pt portal by João de Castilho and the The reserved parking Mannerist chancel by Jerónimo de is some way from the Ruão are all of particular interest. entrance to the monument. You are advised to get out of your vehicle near the entrance, if possible.

20 Belém what to see — what to © LisbonLux © visitlisboa.com National Coach Museum Belém Cultural Centre This is home to one of the world’s Built in 1992 to mark Portugal’s finest collections of state and presidency of the European Union, promenade vehicles from the 16th this centre organizes a world-class to the 19th Century. Most of the programme of cultural events. collection used to belong to the It houses restaurants, cafés, shops Portuguese Royal Family. Your visit (including one that specializes will help you to understand the in Portuguese design) and the technical and artistic development Berardo Museum of Modern and of this animal-drawn form of Contemporary Art. There are transport, as employed by royal also open-air spaces that offer courts throughout Europe. outstanding views of the Tejo River.

Opening Hours Opening Hours Tuesday to Sunday: 10 am - 6 pm Monday to Friday: 8 am – 8 pm Address Saturdays and Sunday: 10 am - 6 pm Avenida da Índia, 136 Address 1300-300 Lisboa Praça do Império · 1449-003 Lisboa [+351] 210 732 319 [+351] 213 612 400 [email protected] [email protected] www.museudoscoches.pt www.ccb.pt 21 Belém what to see — what to

This landmark of industrial Opening Hours architecture was built at the Tuesday to Sunday: 10 am - 6 pm beginning of the 20th Century, Address when it helped pioneer the Avenida de Brasília, Central Tejo generation of electrical power. 1300-598 Lisboa The permanent exhibition [+351] 210 028 190/30 comprises some of the equipment [email protected] that was employed at the Tejo Plant. www.fundacaoedp.pt www.places4all.com Spontaneous 1-hour guided tours are provided at the weekend (10.30 am, 12 pm, 3 pm and Audited and classified by: Places4All 4.30 pm). 22 Where to eat & drink

Apart from being historically associated with the Belém Portuguese discoveries, Belém is also a lively, bustling quarter with plenty green spaces. There are several restaurants with accessible outdoor seating, plus cafés and pastry shops. All of these invite you to stop for a while and take in the surroundings.

Pastéis de Belém Espaço Espelho D’Água eat & drink — to where Pastry and factory from the well- Restaurant known Pastéis de Belém. Multicultural Venue Cuisine: International, with a fusion of western and eastern flavours.

Opening Hours Every day: Winter: 8 am - 11 pm Opening Hours Summer: 8 am - 12 midnight Every day: 11 am - 1.00 am Address Address Rua de Belém, 84-92 Av. Brasília, 1300-085 Lisboa 1400-038 Lisboa [+351] 213 637 423 [+351] 213 010 510 [email protected] [email protected] www.pasteisdebelem.pt www.espacoespelhodeagua.com Accessible terrace with views of the Tejo River.

23 24 Baixa and Cais do Sodré

Lisbon’s Baixa (or downtown) is a lively, irreverent quarter bustling with colour and movement. If you go down to the end of Rua Augusta, with all Baixa and Cais do Sodré Baixa its shops, restaurants and street artists, you will come to Terreiro do Paço. This most iconic of Lisbon squares has the Tejo as its backdrop. A visit to the Lisboa Story Centre will bring you up to speed on what has been happening in the Portuguese capital over the last two thousand years. Why not take a riverside break at one of the many outdoor cafés and restaurants that line the square? Praça do Município, which lies to the west of Praça do Comércio (as Terreiro do Paço is now known), is home to the Paços do Concelho (City Hall) building, where Lisbon’s City Council sits. Across the street from this building is the Money Museum. This brand new visitor attraction also houses the only known stretch of the medieval city wall built by King Dinis, now classified as a national monument.

25 © CML|SG|DMC pedestrian routes — Baixa and Cais do Sodré 1 D. Maria II National Theater 2 Santa Justa Lift 3 MUDE · Design and Fashion Museum 4 Rua Augusta Arch 5 Lisbon Story Centre 6 Money Museum 7 Council Chambers 8 Tourist Information Baixa and Cais do Sodré Baixa 9 Galé Yard

Step-free route Route accompanied by others pedestrian routes — pedestrian routes Baixa and Cais do Sodré Baixa what to see — what to

© João Maçarico Lisboa Story Centre The centre covers two thousand years of the city’s history. It starts with Ulysses, before moving on to Opening Hours the various people that have passed Every day: 10 am - 8 pm through the Iberian Peninsula, the Address Moorish city wall, the wall built by Terreiro do Paço, 78-81 King Fernando, the city itself and the 1100-148 Lisboa Tejo River. You can learn about the [+351] 210 998 597 Passarola (an early airship design) [email protected] and other remarkable inventions and www.lisboastorycentre.pt constructions, the Holy Inquisition, the 1755 earthquake, the illustrious Marquis of Pombal and the pivotal role played by Terreiro do Paço square in the city’s history. 28 © Lisbon Lux © Lisbon Lux Baixa and Cais do Sodré Baixa Money Museum Santa Justa Elevator Housed in the former church of Designed by the architect Raoul St. Julião, the museum is a fusion Mesnier du Ponsard, the elevator, of a late baroque interior and the built in cast iron and embellished in modern design of the architect filigree, was classified as a national see — what to Gonçalo Byrne. monument in 2002. The collection tells the story of Opening Hours money and also contains the old Every day: door to the Banco de Portugal gold Summer: 7 am - 11 pm vault. The Interpretation Centre for Winter: 7 am - 10 pm the King Dinis Wall is on the lower Address floor. This is the only stretch of the Rua de Santa Justa / Rua do Ouro medieval city wall that is known to have survived and it has been The elevator’s middle deck classified as a national monument. is fully accessible. The top observation deck is only accessible by stairs. Visitors in wheelchairs will need to ascend and descend in Opening Hours the elevator as Largo do Carmo is Wednesday to Saturday: 10 am - 6 pm only accessible via steps. Address Largo de S. Julião [+351] 213 213 240 [email protected] www.museudodinheiro.pt 29 Baixa and Cais do Sodré Baixa

what to see — what to © CML|SG|DMC D. Maria II National Theatre

Located in the Rossio area, this Ticket Office neoclassical theatre puts on a Monday, Wednesday, Thursday and wide-ranging annual programme of Friday: 11 am - 8 pm plays performed by major stars of Saturday: 2 pm - 10 pm the Portuguese stage. Tuesday and Sunday: 2 pm - 7 pm There are 2 accessible auditoriums Tours and the library is also wheelchair Monday: 11.30 am friendly. There are 4 reduced Address mobility seats in stalls of the Sala Praça D. Pedro IV · 1100-201 Lisboa Garrett and 2 seats in the dress [+351] 800 213 250 circle. In the Sala Estúdio, there are [email protected] 3 reserved seats in the stalls. www.teatro-maria.pt If you are in the Rossio area and need an adapted toilet, we recommend you use the one in the theatre. It is free and there are not very many adapted toilets in the area. 30 Where to eat & drink Terreiro do Paço has many accessible restaurants and cafés with attractive outdoor seating areas and views of both Tejo River and this majestic square. On the riverside, near Cais do Sodré, is the Mercado da Ribeira (Ribeira Market), a trendy upbeat spot with plenty of eateries to choose from. Baixa and Cais do Sodré Baixa

O Largo Restaurant Aura Cuisine: Portuguese/International Cuisine: Portuguese House specialities: Portuguese- House specialities: Octopus confit cured 80˚ Cod. in olive oil and rosemary and roast cod loin. where to eat & drink — to where

Opening Hours Every day: Opening Hours 12.30 pm - 3 pm / 7.30 pm - 12 midnight Every day: Address Restaurant: 12.30 pm - 3 pm / Rua Serpa Pinto, 10A 7.30 pm - 11 pm 1200-445 Lisboa Terrace (Summer): 8 am - 9 pm [+351] 213 477 225 Address [email protected] Praça do Comércio - Terreiro do Paço www.largo.pt 1100-038 Lisboa [+351] 213 469 447 [email protected] www.auraloungecafe.com

31 TimeOut Ribeira Market The market’s 31 eateries and drinking spots offer fare that ranges from highly original cuttlefish with ink croquettes to the gastronomic delights prepared by Chefs Alexandre Silva, Marlene Baixa and Cais do Sodré Baixa Vieira, Miguel Castro e Silva, Henrique Sá Pessoa and Vítor Claro. There is also a shop selling tinned foodstuffs and preserves, a vintner’s, a plant shop and a tobacconist’s.

where to eat & drink — to where All of these represent Portuguese brands and sell Portuguese products.

Opening Hours Sunday to Wednesday: 10 am - 12 midnight Thursday to Saturday, 10 am to 2 am Address Avenida 24 de Julho 1200-481 Lisboa [+351] 213 462 966 [email protected]

32 © Lisbon Lux where to eat & drink — Baixa and Cais do Sodré

Parque das Nações

The Parque das Nações (Park of Nations) is Lisbon

at its most modern. On the east side of town, Parque das Nações contemporary architecture now covers a vast area of urban regeneration. The most notable buildings, the ones everyone wants to see, are the awning of the Pavilhão de Portugal (Portugal Pavilion) and the Gare de Oriente (Oriente Train Station). The small parks, right on the river, and the famous cable car, make it a great place for a family outing. 5IF0DFBOBSJVN XIFSFWJTJUPSTDBOHFUBDMPTFVQ look at giant manta rays and sharks, is one of the most popular attractions in the city. In the Museum of ,OPXMFEHF-JWJOH4DJFODF FBDIWJTJUPSUBLFTUIFMFBEJO guiding their own experience. If you have time, take in a show at the Meo Arena, where DPVOUMFTTCJHOBNFCBOETBOEBSUJTUTIBWFQFSGPSNFE PS at the Lisbon Casino.

35 © Milacessos pedestrian routes — Parque das Nações 6 5 4 3 2 1

Oriente Train Station Water Garden Telecabine Lisboa·GondolaLift Lisbon Oceanarium Pavilion of Knowledge CiênciaViva Lisbon Casino 9 8 7

Garcia deOrtaGarden Route accompanied by others Step-free route Vasco daGamaShoppingCentre Meo Arena pedestrian routes — Parque das Nações Parque das Nações what to see — what to

Built for Expo 98, and one of the Opening Hours largest public aquariums in Europe, Every day: 10 am - 7 pm the Oceanarium aims to improve Address our understanding of the oceans. Esplanada D. Carlos I 1990-005 Lisboa [+351] 218 917 000 [email protected] www.oceanario.pt www.places4all.com Audited and classified by: Places4All

38 Telecabine Lisboa Where to eat (gondola lift) This cable car ride affords a & drink completely different view of Parque das Nações. Some of the cars have Vasco da Gama been adapted for wheelchair users. Shopping Centre

This shopping centre offers a range Parque das Nações Opening Hours of shops and places to eat and Everyday also sports a terrace with excellent Summer: 10.30 am - 8 pm views of all the main Parque das Winter: 11 am - 6 pm Nações buildings. Address North Station – Passeio das Tágides

(near the Myriad Hotel) eat & drink — to where South Station – Passeio de Neptuno (near the Oceanarium) 1990-280 Lisboa Opening Hours Parque das Nações Everyday: 9 am - midnight [+351] 218 956 143 Address [email protected] Av. D. João II, 40 www.telecabinelisboa.pt 1990-094 Lisboa www.places4all.com [+351] 218 930 600 / 01 [email protected] Audited and classified by: Places4All www.centrovascodagama.pt

Gardens and Lookout Points

One of the best things to do in Lisbon, with the ubiquitous backdrop of the Tejo, is to climb the hills for the spectacular views. Visit the city’s gardens Gardens and Lookout Points and viewpoints and enjoy some precious moments of restful contemplation. t 1MBDFTMJLFUIJTUFOEUPCFJOUIFPMEDJUZ XJUIJUTTUFFQ roads, uneven paving and narrow pavements. We suggest you bring someone with you when you visit these sites; t .PTUQVCMJDUSBOTQPSUUIBUSVOTUPUIFTFBSFBTIBT not been adapted for reduced mobility, so you would generally be better off taking private transport right up to the entrances of wherever you are visiting; t /PUBMMTJUFTIBWFBEBQUFE8$

41 © CML|SG|DMC Jardim da Estrela Miradouro de Santa (Garden) Catarina (or Adamastor) Located right in the centre of (Lookout Point) Lisbon, Jardim da Estrela is famous Not far from the Bairro Alto area for being the very first English-style and the Tejo River, this viewpoint, a park in Portugal. favourite meeting point for young people, is enlivened by street performers and passers-by of all ages and styles. You will also find

Gardens and Lookout Points Opening Hours the gigantic statue of Adamastor Every day: 7 am - 12 midnight here. This monstrous figure, which Address symbolises the Cape of Good Hope, Praça da Estrela · 1200-667 Lisboa sprang from the imagination of [+351] 213 974 818 Camões onto the pages of his epic work “Os Lusíadas”. Miradouro das Portas do Sol (Lookout Point) One of the city’s most popular viewpoints: with the trams Address trundling by in both directions, the Rua de Santa Catarina dazzling view out over the Alfama 1200-403 Lisboa quarter, the São Vicente church and [+351] 213 027 700 the Tejo River. If you want to visit this viewpoint, we suggest you take a taxi, once this lookout point Address is located in a restricted access Largo das Portas do Sol (Alfama) area. 1100-411 Lisboa [+351] 213 912 600 [email protected]

42 Jardim do Cerco Miradouro do Chão do da Graça (Garden) Loureiro (Lookout Point) This garden, one of the city’s On the slope below St. Jorge’s newest green spaces, lies on the Castle one more ‘balcony’ onto the slope under Graça Convent and Tejo has been opened on top of covers an area of 1.7 hectares. the building that once housed the Chão do Loureiro Market but is now a multifunctional car park. Make the most of your visit by taking a

Address Gardens and Lookout Points look at the urban art galleries that Calçada do Monte, Graça have been set up inside the car park itself. Miradouro de São Pedro de Alcântara (Lookout Point) This viewpoint, which is near the Bairro Alto area, offers one of the most exquisitely beautiful Address panoramic views of Lisbon, with Calçada Marquês de Tancos the blue of the Tejo River, the green This viewpoint can be of the Eduardo VII Park and the accessed via the Castle magnificent St. Jorge’s Castle. Elevator (in Rua dos Fanqueiros). This will take you up to Rua da Madalena / Largo Adelino Amaro Address da Costa, from where you can take Rua de São Pedro de Alcântara, Lisboa the Mercado do Chão do Loureiro [+351] 213 912 600 elevator up to the viewpoint on the [email protected] seventh floor. The elevators operate from 9 am to 9 pm. The easiest and safest place to access the viewpoint is from right in front of the central fountain, where the path is accessible. 43

Museums Museums

Ramble through Lisbon’s History between the ancient and the contemporary, visiting some of its main museums. Its centenary legacy turns Portugal’s Capital in a privileged site for those who appreciate artistic collections and historical pieces. Here you can find real and beautiful treasures that compose the majority of museums’ collections.

45 © CML|SG|DMC Oriente Museum National Museum The museum exhibits Portuguese of Ancient Art and Asian art that illustrates the Housed in the 17th Century Alvor

Museums various ways in which West and Palace, the museum boasts the East have met throughout history. finest public collection in Portugal The permanent and temporary of painting, sculpture, jewellery and exhibitions, the manifestations of decorative arts from Europe, Africa the Portuguese presence in the and the East. East and the richness of traditional The collection of over 40,000 Western art have combined to items contains the largest number make the museum a leading light of works classified as “national in the expression of Portuguese treasures” by the state. Each sub- culture. collection includes leading works of art from around the world.

Opening Hours Tuesday to Sunday: 10 am - 6 pm Opening Hours Friday: 10 am - 10 pm Tuesday to Sunday: 10 am - 6 pm Address Address Av. Brasília, Doca de Alcântara Norte Rua das Janelas Verdes [+351] 213 585 200 1249-017 Lisboa [email protected] [+351] 213 912 800 www.museudooriente.pt [email protected] [email protected] www.museudearteantiga.pt

46 Museums

© CML|SG|DMC National Tile Museum Housed in the former Madre de Deus Convent, the museum’s permanent exhibition documents the history of the tile in Portugal, from the second half of the 15th Opening Hours Century through to modern times. Tuesday to Sunday: 10 am - 6 pm It shows that the tile definitely Address lives on as a way of expressing Rua da Madre de Deus, 4 Portuguese cultural identity. 1900-312 Lisboa You won’t easily forget a visit to [+351] 218 100 340 the convent, thanks to the church’s [email protected] exquisite gilding and paintings, the www.museudoazulejo.pt remarkable 18th Century crib, the choir stalls, the cloisters and the gardens, all glittering with tiles. 47 Museums

© CML|SG|DMC Lisbon Museum - Casa dos Bicos The archaeological centre collection, housed on the ground floor of Casa dos Bicos, has been built out of Opening Hours local archaeological finds. Monday to Saturday: 10 am - 6 pm The building, a representative Address and emblematic example of Rua dos Bacalhoeiros, 10 16th Century civil architecture in 1100-135 Lisboa Lisbon, is home to the intersecting [+351] 210 993 811 memories of finds that cover [email protected] almost 2,000 years of history. www.museudelisboa.pt

48 Lisbon Museum - Lisbon Museum - Palácio Pimenta Santo António The Lisbon Museum’s main facility Located next to the Santo António

is housed in an 18th Century Church, this centre details the life, Museums summer palace. iconography and history of one The exhibition tells the story of of the most released and known the city through a chronologically saints in the whole world. organised discourse that runs from The museum’s discourse prehistory through protohistory to emphasises the cultural side of the beginning of the 20th Century. Saint Anthony, not only from The museum’s prize exhibit is the the historical and religious point scale model of Lisbon as it was of view but also in terms of before the 1755 earthquake. Some his importance as a social and of the city’s more notable buildings anthropological phenomenon. and urban settings from the time have also been rendered in 3D.

Opening Hours Tuesday to Sunday: 10 am - 6 pm Address Largo de Santo António da Sé, 22 Opening Hours 1100-499 Lisboa Tuesday to Sunday: [+351] 218 860 447 10 am - 1 pm and 2 pm - 6 pm [email protected] Address www.museudelisboa.pt Campo Grande, 245 1700-091 Lisboa [+351] 217 513 212 [email protected] www.museudelisboa.pt

49 Museums

© CML|SG|DMC Aljube Museum - Resistance and Freedom This museum is dedicated to the struggle against dictatorship and the resistance that fought for freedom and democracy. It forefronts common memories Opening Hours of resistance and sketches out the Tuesday to Sunday: 10 am - 6 pm main features of the dictatorship Address that the country lived under Rua de Augusto Rosa, 42 between 1926 and 1974. 1100-059 Lisboa [+351] 218 172 400 [email protected] www.museudoaljube.pt 50 Lisbon Museum - Lisbon Municipal Roman Theatre Archives | Photography The Roman Theatre museum This museum has a hugely valuable

showcases one of the most iconic collection that links the city’s Museums monuments of the ancient city of history to photography. It starts all Felicitas Julia Olisipo. the way back in 1850 and works its The exhibition includes some more way through to today. recent books and iconography and The photography museum owns also pieces recovered during the a total of around 600,000 various archaeological digs. remarkable photographs.

Opening Hours Monday to Saturday: 10 am - 7 pm Opening Hours Address Tuesday to Sunday: 10 am - 6 pm Rua da Palma 246, Address 1100-394 Lisboa Rua de S. Mamede, 3A [+351] 218 844 060 [+351] 218 172 450 http://arquivomunicipal.cm-lisboa.pt www.museudelisboa.pt [email protected]

51 52 Eating & Drinking

The proximity to the sea offers the Portuguese Eating & Drinking gastronomy fish and shellfish dishes – real table pleasures, rituals shared by family and friends. :PVXJMMGJOE GPSTVSF UIFCFTUPGUIF.FEJUFSSBOFBO Cuisine (bread, olive oil, cheese, traditional sausages and a great variety of snacks) in a wide range of restaurants, from the most typical and traditional to the most sophisticated and international ones. In June, when commemorating Santos Populares festivities, sardine is the queen. During summer, grilled TBSEJOFTJTBNVTUUSZEJTIJOBUZQJDBMSFTUBVSBOUPS outdoor seating followed by roasted peppers, seasoned with national olive oil. Codfish can be cooked in a “1001” ways, all of them irresistable. The overwhelming smell of roasted chestnuts sold along the streets surprises anyone who passes by, in UIFBVUVNO:PVTIBMMOPUGPSHFUPVSTXFFUTBOEQBTUSJFT where protagonists are Pastéis de Belém (custard tarts). -'1 53 Ì Restaurant Atlântida Open Brasserie Cuisine: Azorean and International Mediterrânica House speciality: Cod and Azorean Cuisine: Mediterranean and Blood Sausage Vegetarian Gluten-free dishes made with organic produce.

Eating & Drinking Opening Hours Every day: Opening Hours 12 pm - 3.30 pm / 7.30 pm - 10.30 pm Every day: Address 12.30 pm - 2.30 pm / 7.30 pm - 10.30 pm Hotel Açores Lisboa Address Av. Columbano Bordalo Pinheiro, 3 Inspira Santa Marta Hotel 1070-060 Lisboa Rua Santa Marta, 48 · 1150-297 Lisboa [+351] 217 222 920 [+351] 210 440 900 [email protected] [email protected] www.grupobensaude.com www.inspirasantamartahotel.com

Falstaff A Fábrica de Santiago Cuisine: Traditional Portuguese Cuisine: Modern Portuguese House speciality: Brazilian bean House speciality: Grilled octopus stew and pasta buffet. with sweet potato; Grouper and salmon ceviche

Opening Hours Every day: Opening Hours 12.30 pm - 2.30 pm / 7.30 pm - 10.30 pm Everyday: 7h30 – 23h30 Address Address Hotel Vila Galé Opera Santiago de Alfama – Boutique Hotel Tv. Conde da Ponte · 1300-141 Lisboa Rua de Santiago, 10-14 [+351] 213 605 400 1100-494 Lisboa [email protected] [+351] 213 941 616 www.vilagale.com www.fabricadesantiago.com 54 National Museum Oriente Museum of Ancient Art - Restaurant Restaurant / Snack-Bar Cuisine: Asian, International, Cuisine: International and Portuguese Portuguese House speciality: pink tuna tataki with ginger foam and golden Eating & Drinking threads of banana

Opening Hours Tuesday to Sunday: 10 am - 6 pm Address Opening Hours Museu Nacional de Arte Antiga Tuesday to Sunday: 10 am - 6 pm Rua das Janelas Verdes Friday until 10 pm 1249-017 Lisboa Address [+351] 213 912 800 Museu do Oriente [email protected] Av. Brasília, Doca de Alcântara Norte http://www.museudearteantiga.pt [+351] 213 585 200 [email protected] Viva Lisboa www.museudooriente.pt Cuisine: Portuguese signature, with a Mediterranean base. Blú - Restaurant and Bar House speciality: Brás-style Scallop Cuisine: International. and Truffled Shitake.

Opening Hours Opening Hours Everyday: 10.30 am – 1 am Every day: 12 pm - 11 pm Address Address Hotel Marquês de Pombal Neya Lisboa Hotel Av. da Liberdade, 243 · 1250-143 Lisboa Rua D. Estefânia, 71 · 1150-132 Lisboa [+351] 213 197 900 [+351] 213 101 801 [email protected] [email protected] www.hotel-marquesdepombal.pt www.vivalisboa.pt 55 Hard Rock Café Navegadores Cuisine: American Restaurant House speciality: hamburgers; Cuisine: International (Buffet) brownies

Eating & Drinking Opening Hours Opening Hours Everyday Every day: 12 pm – 2.30 pm / 7.30 pm – 10 pm Bar: 11 am - 2 am Address Restaurant: 11.30 am - 1.00 am Altis Park Hotel Address Av. Engenheiro Arantes e Oliveira, 9 Avenida da Liberdade, 2 1900-221 Lisboa 1250-144 Lisboa [+351] 218 434 200 [+351] 213 245 280 [email protected] [email protected] www.altishotels.com www.hardrock.com/cafes/lisbon Jardim Mundial Brasserie Lisboa Restaurant Cuisine: French. Cuisine: International / Portuguese. House speciality: L’Entrecôte.

Opening Hours Opening Hours Everyday: Everyday: 12.30 pm - 3 pm / 7.30 pm - 11 pm 12.30 pm - 3 pm / 7.30 pm - 11 pm Address Address Hotel Mundial The Beautique Hotels Figueira Praça Martim Moniz, 2 Praça da Figueira, 16 · 1100-241 Lisboa 1100-341 Lisboa [+351] 210 410 484 / 210 492 940 [+351] 218 842 000 [email protected] [email protected] www.thebeautiquehotels.com www.hotel-mundial.pt 56 Varanda de Lisboa Típico Restaurant Cuisine: International / Portuguese. Cuisine: International / Traditional Portuguese.

Opening Hours

Everyday Opening Hours Eating & Drinking 12.30 pm - 3 pm / 7.30 pm - 10.30 pm Everyday: Address 12.30 pm - 3.30 pm / 7 pm - 11 pm Hotel Mundial Address Praça Martim Moniz, 2 Corinthia Hotel Lisbon 1100-341 Lisboa Av. Columbano Bordalo Pinheiro, 105 [+351] 218 842 000 1099-031 Lisboa [email protected] [+351] 217 236 313 www.hotel-mundial.pt [email protected] www.corinthia.com/hotels/lisbon/ AdLib Restaurant dining-and-bars/restaurants/tipico Cuisine: Portuguese / French. Lobby Bistro Restaurant Cuisine: International / Portuguese.

Opening Hours Everyday: 12.30 pm – 3 pm / 7.30 pm – 10.30 pm Opening Hours Address Everyday: 12.30 pm – 11 pm Hotel Sofitel Lisbon Liberdade Address Av. da Liberdade, 127 Sheraton Lisboa Hotel & Spa 1269-038 Lisboa Rua Latino Coelho, 1 [+351] 213 228 350 1069-025 Lisboa [email protected] [+351] 213 120 000 www.restauranteadlib.pt www.sheratonlisboa.com/pt/ lobbybistro

57 Feitoria Restaurant UQ Restaurant & Wine Bar Cuisine: Portuguese. Signature Cuisine with portuguese influence.

Opening Hours

Eating & Drinking Everyday: Opening Hours 12.30 pm - 3 pm / 7.30 pm - 10 pm Monday to Saturday: 7.30 pm – 12 pm Address Address Skyna Hotel Lisboa Altis Belém Hotel & Spa Rua da Artilharia 1, 112 Doca do Bom Sucesso 1070-015 Lisboa 1400-038 Lisboa [+351] 212 484 900 [+351] 210 400 200 www.skynahotels.com [email protected] www.restaurantefeitoria.com Bistrô 4 Restaurant Cuisine: Portuguese / French / Cafetaria Mensagem Brasizilian Cuisine: International / Japanese Brunch at sunday Brunch at sunday.

Opening Hours Opening Hours Everyday: Todos os dias: 12.30 pm – 3 pm / 7 pm – 10.30 pm 12.30 pm – 3 pm / 7.30 pm – 11 pm Address Address Porto Bay Liberdade Altis Belém Hotel & Spa Rua Rosa Araújo, 8 Doca do Bom Sucesso 1250-195 Lisboa 1400-038 Lisboa [+351] 210 015 700 [+351] 210 400 200 [email protected] [email protected] www.bistro4restaurant.com www.restaurantefeitoria.com 58 Small & Delicious Grill D. Fernando Restaurant Restaurant Cuisine: Portuguese, Tapas Cuisine: Traditional Portuguese.

Opening Hours Opening Hours Eating & Drinking Everyday: Monday to Saturday: 12 pm -3 pm / 7 pm - 10.30 pm 1 pm - 3 pm / 7.30 pm – 11 pm Address Address Fontecruz Lisboa Altis Grand Hotel Avda. Liberdade 138 - 142 Rua Castilho, 11 1250-147 Lisboa 1269-072 Lisboa [+351] 210 410 000 [+351] 213 106 000 [email protected] [email protected] www.fontecruzhoteles.com www.altishotels.com

Delfina – Cantina Elevador Restaurant Portuguesa Cuisine: Portuguese / International Cuisine: Portuguese / Mediterranean.

Opening Hours Everyday: 12 pm – 11 pm Opening Hours Address Everyday: 7.30 am – 11 pm Hotel Santa Justa Address Rua dos Correeiros, 204 Praça do Município, 21 1100-170 Lisboa 1100-365 Lisboa [+351] 210 499 000 [+351] 212 697 445 [email protected] [email protected] http://www.almalusahotels.com

59 Altis Park Hotel**** Adapted Rooms: 2 Where

Where to stay Address to stay Av. Engenheiro Arantes e Oliveira, 9 1900-221 Lisboa Hotel Vila Galé [+351] 218 434 200 Ópera**** [email protected] Adapted Rooms: 7 www.altishotels.com

Inspira Santa Marta Hotel**** Address Adapted Rooms: 2 Tv. do Conde da Ponte · 1300-141 Lisboa [+351] 213 605 400 [email protected] www.vilagale.com Address Rua Santa Marta, 48 · 1150-297 Lisboa Hotel Açores Lisboa**** [+351] 210 440 900 Adapted Rooms: 3 [email protected] www.inspirahotels.com

Hotel Marquês de Address Pombal**** Av. Columbano Bordalo Pinheiro, 3 Adapted Rooms: 2 1070-060 Lisboa [+351] 217 222 920 [email protected] www.grupobensaude.com Address Av. da Liberdade, 243 · 1250-143 Lisboa [+351] 213 197 900 [email protected] 60 www.hotel-marquesdepombal.pt Alma Lusa Hotels**** Hotel Jerónimo 8**** Adapted Rooms: 1 Adapted Rooms: 1

Address Address Where to stay Praça do Município, 21 · 1100-365 Lisboa Rua dos Jerónimos, 8 · 1400-211 Lisboa [+351] 212 697 440 [+351] 213 600 900 [email protected] [email protected] www.almalusahotels.com www.jeronimos8.com

Bessa Hotel**** Hotel Mundial**** Adapted Rooms: 1 Adapted Rooms: 1

Address Address Av. da Liberdade, 29-41 · 1250-139 Lisboa Praça Martim Moniz, 2 · 1100-341 Lisboa [+351] 213 210 500 [+351] 218 842 000 [email protected] [email protected] [email protected] www.hotel-mundial.pt www.bessahotel.com Neya Lisboa Hotel**** Heritage Av. Liberdade Adapted Rooms: 1 Hotel**** Adapted Rooms: 1

Address Rua D. Estefânia, 71-77 · 1150-132 Lisboa Address [+351] 213 101 800 Av. da Liberdade, 28 · 1250-145 Lisboa [email protected] [+351] 213 404 040 / 44 www.neyahotels.com [email protected] www.heritageavliberdade.com 61 Hotel Santa Justa**** Porto Bay Adapted Rooms: 1 Liberdade***** Adapted Rooms: 3

Where to stay Address Rua dos Correeiros, 204 Address 1100-170 Lisboa Rua Rosa Araújo, 8 · 1250-195 Lisboa [+351] 210 499 000 [+351] 210 015 700 [email protected] [email protected] www.portobay.com Skyna Hotel Lisboa**** Adapted Rooms: 1 Altis Belém Hotel & Spa***** Adapted Rooms: 2

Address Rua Artilharia 1 · 1070-012 Lisboa [+351] 212 484 900 Address [email protected] Doca do Bom Sucesso · 1400-038 Lisboa www.skynahotels.com [+351] 210 400 200 [email protected] The Beautique Hotels www.altishotels.com Figueira**** Adapted Rooms: 1 Altis Grand Hotel***** Adapted Rooms: 2

Address Praça da Figueira, 16 · 1100-241, Lisboa Address [+351] 210 492 940 Rua Castilho, 11 · 1269-072 Lisboa [email protected] [+351] 213 106 000 / 808 200 504 www.thebeautiquehotels.com [email protected] www.altishotels.com 62 Hotel Sofitel Lisbon Fontecruz Lisboa***** Liberdade***** Adapted Rooms: 1 Adapted Rooms: 2

Address Where to stay Address Avenida da Liberdade, 138-142 Av. da Liberdade, 127 · 1269-038 Lisboa 1250-147 Lisboa [+351] 213 228 300 [+351] 210 410 000 [email protected] [email protected] www.sofitel.com www.fontecruzhoteles.com

Bairro Alto Hotel***** Hotel Santiago Adapted Rooms: 1 Alfama***** Adapted Rooms: 1

Address Praça Luís de Camões, 2 · 1200-243 Lisboa Address [+351] 213 408 288 Rua de Santiago, 10-14 · 1100-494 Lisboa [email protected] [+351] 213 941 616 www.bairroaltohotel.com [email protected] www.santiagodealfama.com Corinthia Hotel Lisbon***** Sheraton Lisboa Hotel Adapted Rooms: 1 & Spa***** Adapted Rooms: 2

Address Av. Columbano Bordalo Pinheiro, 105 Address 1099-031 Lisboa Rua Latino Coelho, 1 · 1069-025 Lisboa [+315] 217 236 363 [+351] 213 120 000 [email protected] www.sheratonlisboa.com www.corinthia.com 63 Accessible Tours

Accessible Tours Private accessible tours in Lisbon, with the Tejo river as host, and in the heart of Portuguese Central Region. Tours are provided in adapted transport, through Lisbon city — Lisbon city accessible routes and with adapted WC. Customer is given the possibility to choose the spot where the tour begins and ends. Enjoy the Portuguese Central dynamics and charisma, with the company of professional tourist guides, experts attending visitors with reduced mobility.

Lisbon City

Lisbon Movie Tour – Fernando Pessoa (1 hour)

The theme for this tour is “The Bookings and information Book of Disquiet” and the locations Lisbon Movie Tour where João Botelho’s “Film of the [+351] 969 616 063 Disquiet” was filmed. The relevant [email protected] scenes from the film are played on www.lisbonmovietour.com a tablet, to create a blend of fact This is a walking tour that and fiction. starts and ends at a Visit to Praça Dom Pedro IV, Rua location decided by Lisbon Movie. Augusta, Praça da Figueira, S. Domingos Church and Praça do Comércio. The tour is rounded off by a tasting of Port wine. 64 Tour of Lisbon (1 day) Tour of Lisbon Visit to the church at the Jerónimos IBMGEBZ Monastery, followed by a stop at Visit to the Jeronimos Monastery the Pastéis de Belém pastry shop and a walk by the Belém Tower. and a walk by the Belém Tower. The The tour then continues to Praça do

tour continues to Rossio and Baixa Comércio, Rossio, St. Jorge’s Castle Accessible Tours (downtown area), with free time in and the old Alfama quarter. the D. Pedro V (Rossio) square before The tour ends at a Lisbon a visit to the Lisbon History Museum. viewpoint, to give participants the

From Baixa, the tour continues to chance to enjoy the views of the — Lisbon city Parque das Nações, for a visit to the city and the Tejo River. Oceanarium. There will be more free Bookings and information time in this area, schedule permitting. Adapted & Senior Tours Portugal Bookings and information [+351] 916 190 414 Milacessos (Go…It’s accessible) [email protected] [+351] 963 689 439 www.adaptedtoursportugal.com [email protected] www.goitsaccessible.pt Night tour with Fado dinner IBMGEBZ The Taste of Wine Tour A traditional dinner to the sound IBMGEBZ of Fado, in a typical Portuguese A tasting of selected Portuguese restaurant in the heart of Lisbon. wines. This is followed by a visit to This is followed by a tour of iconic the city’s historic centre and Belém. monuments and locations, from The tour ends at a Lisbon Belém to the historic centre. The viewpoint, to give participants the tour ends at a city viewpoint, to give chance to enjoy the views of the participants the chance to enjoy the city and the Tejo River. view of Lisbon lit up at night. Bookings and information Bookings and information Adapted & Senior Tours Portugal Adapted & Senior Tours Portugal [+351] 916 190 414 [+351] 916 190 414 [email protected] [email protected] www.adaptedtoursportugal.com www.adaptedtoursportugal.com 65 Lisbon Region (1 day)

Sintra, Cascais and Cabo Sintra and the Coast da Roca In Sintra, a visit to the National In Sintra, the tour stops at the town Palace of Sintra, the Pena Palace and Accessible Tours centre, where visitors will find a the Castle of the Moors. There is a number of shops selling traditional break for lunch. Portuguese products. The tour then heads off to Europe’s The tour then heads west, on its westernmost point - Cabo da Roca way to the place “where the earth (Cape Roca). There is a final stop at Lisbon region — Lisbon region ends and the sea begins” - Cabo da Praia do Guincho, one of the largest Roca (Cape Roca). beaches in the country. Next comes the town of Cascais, Bookings and information with a trip along the bay, a pause Tourism-For-All for lunch and some free time. [+351] 210 114 993 / 964 631 583 The tour returns to Lisbon along [email protected] one of the region’s most beautiful www.tourism-for-all.com roads - the waterfront boulevard - passing through Estoril and past the S. João de Barra fort. Bookings and information Milacessos (Go…It’s accessible) [+351] 963 689 439 [email protected] www.goitsaccessible.pt

66 Central Region (1 day)

Fátima and Batalha Óbidos, Nazaré, Batalha The tour’s first destination is Batalha The first leg of this tour is to and the unique Batalha Monastery, Óbidos and the medieval town that which is both a national monument lies within the castle walls. Lunch is Accessible Tours and a UNESCO World Heritage site. in the traditional fishing village of Next comes Fátima and the Fátima Nazaré. The last stop is Batalha and Sanctuary, where history and faith the Batalha Monastery, recently merge into one. voted one of seven wonders of Bookings and information Portugal. — region central Milacessos (Go…It’s accessible) Bookings and information [+351] 963 689 439 Adapted & Senior Tours Portugal [email protected] [+351] 916 190 414 www.goitsaccessible.pt [email protected] www.adaptedtoursportugal.com Batalha and Alcobaça The first stop on the tour is Batalha Tour of the 5 cities and the Batalha Monastery with its This tour goes to Óbidos first and three architectural styles - then on to Alcobaça, for a visit to the Manueline, Gothic and Renaissance. Gothic Alcobaça Monastery, which The tour then heads to Alcobaça, was founded in 1178. Free time for for a further foray into Portugal’s lunch and a walk along the beach at Gothic architecture, in the form of Nazaré, a traditional fishing village. the Alcobaça Monastery, which is The next stop is Batalha and the also both a national monument and church at Batalha Monastery. Before a UNESCO World Heritage site. returning to Lisbon, there is a visit to Bookings and information the sanctuary at Fátima, one of the Tourism-For-All world’s most popular pilgrimage sites. [+351] 210 114 993 / 964 631 583 Bookings and information [email protected] Adapted & Senior Tours Portugal www.tourism-for-all.com www.adaptedtoursportugal.com 67 Transportes

68 Transportation Belém

Accessibility is not uniform across our transport Transportation network and you may encounter differences between the various means of transport and stages o que visitar — of your journey. There are no price discounts for people with reduced mobility on our public transport systems. Scooters may, or may not, be allowed on the various types of public transport. It is better to check first. The trams and the elevators that connect various levels of the city (the Glória, Bica and Lavra elevators) have not yet been adapted.

Lisbon International Airport Lisbon’s airport is both modern and All Portuguese airports offer the Transportation accessible. All areas have ramps or MyWay service for passengers that mechanical means of ensuring that require assistance while travelling all visitors can access all the public through the airports. areas inside the airport. This service is free and is provided Outside the airport, accessibility by specially trained staff. Full depends on where you are. The information on the service can be getting to Lisbon — to getting arrivals area is more modern and obtained from the ANA Aeroportos accessible than the departures de Portugal website. You may travel area. Access to those car parks that on from the airport by bus, airbus, are not inside the airport building metro or taxi. is somewhat restricted. However, For further information: there is a car park in a parking ANA Aeroportos de Portugal space reserved for persons with [+ 351] 218 413 500 disabilities in the arrivals area. From [email protected] here, access to the departures hall www.ana.pt is straightforward. Carristur operates two bus At the departures section, there is a (Aerobus) shuttle routes car park in a parking space reserved from Lisbon International Airport. for persons with disabilities as well. These routes are called City Center The shuttle service between (Cais do Sodré) and Financial Terminal 1 and Terminal 2 is provided Center (Av. José Malhoa - next to by buses that are accessible to Praça de Espanha). anyone in a wheelchair. [+351] 213 613 193 / 213 478 030 / If flying into, or out of, Lisbon, 966 298 558 you should inform your airline or yellowbus@carris.pt travel agent of any assistance you www.yellowbustours.com might require as a reduced mobility passenger. 70 Getting to Lisbon

Santa Apolónia and Oriente Stations Santa Apolónia Station is one of international bus, using Metro or a the oldest train stations in Lisbon, taxi from this station. Transportation providing this service since 1865. It In case you travel from Portugal, is a terminal station for almost all we recommend you use the Alfa the rail services heading to Lisbon. Pendular service once it is easier There are three accessible access to access. Intercity, InterRegional spots: main entrance (forefront), and Regional trains are partially getting to Lisbon — to getting side Metro entrance and side accessible. You are advised suburban/supermarket entrance. to confirm if the departure There are car parks with places and destiny stations allow the reserved for people with reduced shipment/landing with the SIM mobility in the surrounding areas. (Integrated Mobility Service). It is possible to use bus or Metro, International trains are not from this station as well as taxis. accessible. Oriente Station is the biggest When planning your journey, you transport interface in Lisbon, should contact CP - Comboios de working since 1998. It is a modern Portugal, for further information station in which all accesses are about the easiest way to access accessible despite its paving is the train. somewhat irregular. For further information: Lifts are circular which hampers [email protected] reaching its buttons, although it is [+351] 707 210 746 (SIM) possible to use it. www.cp.pt There are 5 floors, all of these accessible through an elevator. There is a car park with reserved places for reduced mobility people in the station. You are able to travel by urban, suburban and 71 Public Transport Transportation public transport — public transport

© Diogo Martins Metropolitano (Lisbon Metro) Lisbon’s metro network is partially The vertical offset, combined with accessible, particularly at the major the platform stations, results in points of interest in the city. some loss of traction. Access to most stations is by There are no reserved places for elevator. Stair lifts have been wheelchair users inside metro installed at some stations. carriages. There is a vertical gap (of For information on the status of the approximately 10cm) and a elevators / stair lifts call: horizontal gap (of approximately Metropolitano de Lisboa 8cm) between platforms and metro [+351] 213 500 115 carriages. We recommend you [email protected] require assistance when boarding www.metrolisboa.pt the metro. 72 Trains (CP) Most Lisbon suburban trains are At Oriente, platforms are lower mostly accessible, although there than the other ones which requires are a few limitations. the use of removable platforms in

CP – Comboios de Portugal offers order to be able to get on and off Transportation an Integrated Mobility Service the train. (IMS) for passengers with special Due to the height difference, travel needs. Through this service, there is a moderately higher slope you can obtain information on compared to other stations when station and train accessibility and using removable ramps. Revisers also request specific assistance for will always be prepared to help in — public transport your journey, should you require it. case you need to. Trains can be accessed via the For further information: onboard ramps that the conductor CP – Comboios de Portugal will slide into place. There are two [email protected] types of ramp: fixed and removable. 707 210 746 (Atendimento do SIM) In either case, the conductor’s www.cp.pt assistance will be needed. Trains on the Cascais Line can be accessed via raised platforms placed on the station platforms. These are lined up with the trains (although this alignment may not be 100% perfect). Not all stations have such platforms, although there are stations at which passengers can embark and disembark via removable ramps. For further information on this, contact the station ticket office or SIM.

73 Bus (Carris) Fare system Carris is the company that operates the buses and trams in Lisbon. :PVQBZZPVSGBSFTUISPVHI Some buses in its fleet can be a card onto which your accessed via manual or electric journey tickets have been Transportation ramps that will take a person in a loaded. Cards are debited wheelchair. for each single journey, so These accessible buses are marked you need to swipe your by an icon comprising a white Viva Viagem card at the image of a person in a wheelchair machines in the station or

public transport — public transport over a blue background. These on the vehicle. labels are displayed at both front There are four different and back of the bus. ways you can use your You can ask the driver directly, or Viva Viagem card: you can push the blue button near · Single ticket the back or middle doors of the Use this option to buy the bus. This will activate the ramp. journeys you need from a single For further information: operator. Each time you travel, Carris you should swipe the card at the [+351] 213 500 115 validating machines. [email protected] You can use both Carris (bus) and www.carris.pt Metro de Lisboa services on the same journey. However, if you travel by Metro the journey runs out in the moment you leave the station.

74 · 24-hour ticket Buying a Viva Viagem This is often the best option for card tourists who are going to make You can buy your Viva Viagem card, several journeys on one means loaded with the journeys you need, of transport during the day. The from an automatic machine, at the 24-hour ticket allows you to use ticket office or at the operator’s Transportation the transport services provided designated service points. The by a specific company as many card costs €0.50 and is valid for times as you want to. The 24-hour one year. period starts when you first Restrictions

swipe the card. — public transport t:PVDBOOPUMPBEEJGGFSFOUUZQFT · Pre-paid tickets of ticket onto the same card. Use this option if you want to t5IFBVUPNBUJDWFOEJOHNBDIJOFT purchase tickets in batches of 5 have not been specifically or 10 journeys. Usually, you are adapted for wheelchair users. supposed to get a discount for t/PUBMMUJDLFUPGGJDFTPSPQFSBUPS buying in bulk. service points are accessible. You must swipe the card each t"NPVOUTUJDLFUTMPBEFEPOUPUIF time you travel. cards or unused tickets will not be reimbursed. · Zapping t"GUFSUIFPOFZFBSFYQJSZEBUF You can load your Viva Viagem you won’t be able to recharge card with money instead of new journeys or money on your journeys, which allows you to Viva Viagem card but you can use different operators. Each use the journeys or money which time you swipe your card, a fixed remain on it. amount will be deducted from t5IJTDBSEJTOPUWBMJEGPSUSBWFMPO the card balance, until it reaches tourist or Aerobus services. zero.

75 Tourist Transport Perhaps one of the best ways to get to know the city is to hop onto a tourist bus. These buses pass by all the major landmarks and passengers can use the audio guides to find Transportation out about the city’s history and monuments.

City Sightseeing Lisboa Carristur – Yellow Bus This company runs two hop-on Carristur operates three lines: hop-off routes, one red and the the Belém Tour, the Olisipo Tour other blue. All the buses are and the Tagus Tour. All buses are tourist transport — transport tourist accessible. accessible to reduced mobility You can enter/leave the bus via passengers. fixed, manual or electric ramps as You can enter/leave the bus via well as the removable ramps that fixed, manual or electric ramps that the driver can deploy. are operated by the driver. Each bus has a wheelchair space Each bus has a wheelchair space that is also equipped with an audio that is also equipped with an audio guide selector. guide selector. You can buy 24-hour tickets for City You can buy 24-hour tickets for each Sightseeing Lisboa buses. These Carristur tour. You can get on and off tickets are valid for both lines and the buses as many times as you like. you can get on and off the buses Alternatively, you can buy 48-hour as many times as you desire. If you tickets that offer unlimited travel buy your tickets online, you may on two or more tours. get a discount or other benefits. If you buy your tickets online, you For further information may get a discount or other benefits. [+ 351] 222 006 418 For further information [email protected] [+351] 213 613 193 / 213 478 030 / www.douroacima.pt 966 298 558 www.city-sightseeing.com [email protected] www.yellowbustours.com 76 Transportation tourist transport — transport tourist

© CML|SG|DMC Cityrama – Grayline This operator runs accessible buses Alternatively, you can buy 48-hour on all three of its lines: the Belém Freepass tickets that offer unlimited and Cascais line, the Belém and travel on all three lines. Oriente line and the Belém, Cascais The company’s website details and Oriente line. further offers, in which you can You can enter/leave the bus via combine selected experiences with fixed, manual or electric ramps that your Cityrama bus tickets. are operated by the driver. For further information Each bus has a wheelchair space [+351] 213 191 090/91 that is also equipped with an audio [+351] 213 191 070 guide selector. [+351] 213 522 594 You can buy 48-hour tickets for [email protected] each Cityrama line which allows www.cityrama.pt you to get on and off the buses as many times as you want to. 77 Private Transport

Taxis Rádio Táxis de Lisboa A number of taxis have been [+351] 218 119 000 / 969 531 660 /

Transportation adapted for reduced mobility 919 781 000 / 938 119 002 passengers. [email protected] However, it may occasionally prove www.retalis.pt difficult to book these taxis. There TeleTáxis is also no guarantee that you will [+351] 218 111 100 find an adapted taxi at any given www.teletaxis.pt

private transport — transport private taxi rank. The best way to make use of Private Transfers this service is by ringing the taxi company’s central office and TourismForAll requesting a reduced mobility This company is both a tourism adapted taxi for the address that operator and a travel agent. It has you are currently at. adapted vehicles, with electric platforms, that can take up to Auto Táxis Serra D’Arga 7 wheelchairs at a time (plus [+351] 213 902 934 / 933 148 052 travelling companions). [email protected] Bookings and information: www.taxisarga.pt [+351] 210 114 993 / 964 631 583 Coop Táxis [email protected] [+351] 217 932 756 www.tourism-for-all.com [email protected] www.cooptaxis.pt

78 Reserved Parking

SIMON European Project Parking Spaces Viewer Assisted mobility for To view the reserved parking spaces: older and impaired users Transportation IUUQTJNPOQSPKFDUFV

To download the app: Simon Mobile - iOS ou Android:

For further information, please contact parking — reserved through the e-mail: [email protected]

If you want to participate in this pilot test or find out more information, please contact us at: [email protected]

Sintra Sintra

Sintra, classified by UNESCO as a Cultural Landscape and World Heritage site in 1995, has inspired artists and poets throughout its long history. The majestically imposing mansions and palaces blend into the lushly fresh countryside, to imbue Sintra in a mysterious, magical and romantic atmosphere. Sintra, which is not at all far from Lisbon, is a town awash XJUINZTUJDJTN OBUVSFBOEIFSJUBHFBOEJTBNVTUTFF destination for anyone visiting Lisbon. Given that access to art and culture is a basic right we all should enjoy, Parques de Sintra – Monte da Lua has made every effort to ensure that the cultural and natural heritage sites that it manages are as inclusive and accessible as possible.

The product of the creative genius Opening Hours of King Fernando II, the palace and Every day: park, which epitomize the height of High Season: Park 9.30 am - 8 pm / 19th Century Romanticism in Palace 9.45 am - 7 pm / Terraces 9.45 Portugal, are a mix of Manueline am - 7.45 pm / Chalet and Gardens of and Moorish architecture. the Countess of Edla: 9.30 am - 7 pm The palace was built so that it Low Season: Park / Palace / Terraces / could be seen from any point in the Chalet and Gardens of the Countess of park, forest or luxuriant gardens, Edla: 10 am - 6 pm with their five hundred plus species Address of trees from around the world. Estrada da Pena · 2710-609 Sintra The Chalet of the Countess of Edla [+ 351] 21 923 73 00 reveals another side of Fernando’s [email protected] romanticism. This is an altogether www.parquesdesintra.pt more private place, closer to nature. We recommend that you make use of the Swisstrac power unit (which you can book) or the accessible bus.

82 Castle of the Moors Monserrate Park Perched on a Sintra mountain peak and Palace and overlooking the town, this Close to the historic centre are two Sintra fortification was built in the 10th of the most beautiful architectural Century, in the wake of the Muslim and landscaped creations produced conquest of the Iberian Peninsula. by Portuguese Romanticism,

Two concentric walls snake quintessential embodiments of the see — what to erratically around the granite eclecticism of the 19th Century. The blocks that dot the mountain. A palace is a melting pot of Gothic, walk along these walls offers Indian and Moorish influences, stunning views of the town, Sintra interspersed with exotic and Palace, Pena Palace, the mountains vegetalist motifs. The gardens are and the Atlantic Ocean. packed with species shipped in from all over the world and organised into geographical areas.

Opening Hours Every day: High Season: 9.30 am - 8 pm Opening Hours Low Season: 10 am - 6 pm High Season: 9.30 am - 8 pm Address Low Season: 10 am - 6 pm Estrada da Pena · 2710 Sintra Address [+ 351] 21 923 73 00 Parque de Monserrate – Estrada de [email protected] Monserrate · 2710 – 405 Sintra www.parquesdesintra.pt [+ 351] 21 923 73 00 [email protected] We recommend that you www.parquesdesintra.pt make use of the Swisstrac power unit (which you can book). We recommend that you make use of the Swisstrac power unit (which you can book) or the accessible bus. 83 Sintra what to see — what to

The millennium-old story of the Opening Hours Sintra Town Palace harks back to a Every day: time when Muslims completely High Season: 9.30 am - 7 pm dominated the Iberian Peninsula. Low Season: 9 am - 6 pm The Moorish influences on the Address craftsmen who built and embellished Largo Rainha Dona Amélia the palace can be clearly seen in the 2710-616 Sintra vertical layout of the spaces, adapted [+ 351] 21 923 73 00 to the nature of the terrain; the [email protected] intimate organisation of the interior www.parquesdesintra.pt courtyards; the windows with their The most accessible way surmounted arches and the walls into the palace is via the covered in glazed tiles with rich kitchen entrance. We recommend geometrical patterns. that you book your visit in advance, so that the removable ramps can be put in place. 84 Sintra what to see — what to

The palace and its historic gardens Opening Hours are a noteworthy example of the Every day: way in which landscaping and High Season: 9 am - 7 pm palace architecture have been Low Season: 9 am - 5.30 pm harmoniously intertwined in Address Portugal. Largo Palácio de Queluz The baroque, rococo and 2745-191 Queluz neoclassical features shaped the [+ 351] 21 923 73 00 surroundings in which the royal [email protected] family lived in the second half of www.parquesdesintra.pt the 18th Century and the early part We recommend that you of the 19th Century. make use of the Swisstrac power unit (which you can book) to visit the gardens.

Cascais Cascais

Cascais is a 20-minute drive outside Lisbon. It lies on Portugal’s Atlantic coast and is about as far west in Europe as you can get. A welcoming and somewhat surprising destination that offers a heady blend of glamour, tranquillity and nature. Beaches, leisure opportunities, shops and lifestyle are all to be found along the ‘line’ out to Cascais. This reinvented fishing village is actually an upmarket seaside resort, famed for its restaurants, culture and shopping as well as its historic centre.

© Manuel V. Botelho Paula Rego House of Stories Paula Rego, who lives in London, is known throughout the world as one of Portugal’s leading artists. In 2006, she decided to build “her” House of Stories in Cascais. The building was Opening Hours designed by the architect Eduardo Tuesday to Sunday: 10 am - 6 pm Souto de Moura. Address The collection includes a significant Av. da República, 300 number of her painted and drawn 2750-475 Cascais works and some of those of her [+351] 214 826 970 artist and art critic husband, Victor [email protected] Willing, who died in 1988. www.cm-cascais.pt/equipamento/ casa-das-historias-paula-rego www.bairrodosmuseus.pt 88 Museum of the Sea – Town Museum King Carlos This museum covers the history of This museum explores the close the town and wider municipality Cascais relationship that Cascais has with from the Neolithic through to the the sea, navigation and fishing. The early 20th Century. various sections (Natural History, In the collection, there are iconic Ethnology and Underwater pieces from Cascais’ past that help Archaeology) offer a broad variety tell the story of the main events in see — what to of marine-related exhibits: old the region. Exhibits include the maps, fishermen’s clothing, models town’s coat of arms and Cascais’ of boats and some of the treasures charter, drawn up in 1514 by King recovered from vessels Manuel I and recently restored by shipwrecked off the Portuguese the local council. coast and in the Tejo estuary.

Opening Hours Opening Hours Monday to Friday: 10 am - 6 pm Tuesday to Sunday: 10 am - 5 pm Saturday and Sunday: 10 am - 1 pm and Address 2 pm - 6 pm Rua Júlio Pereira de Mello Address 2750-407 Cascais Paços do Concelho [+351] 214 815 906 Praça 5 de Outubro, Cascais [email protected] 2754-501 Cascais www.cm-cascais.pt/museumar/home. [email protected] html www.cm-cascais.pt/equipamento/ www.bairrodosmuseus.pt museu-da-vila www.bairrodosmuseus.pt

This museum is integrated into the town council.

89 Cascais Citadel Palace Cascais Cultural Centre - Museum of the The Cascais Cultural Centre was Presidency built on the site of what was once Cascais The story of the Cascais Citadel the Convent of Our Lady of Mercy. Palace is intertwined with that of This superb building was the Portuguese heads of state - completely refashioned by the from monarchy to republic. architect Jorge Silva. what to see — what to A number of Presidents of the The centre hosts most of the Portuguese Republic have lived temporary exhibitions that are held here. The palace’s state rooms, the in the area. chapel of Our Lady of Victory, the King Luis’ bedroom and the Arab room are open to visitors.

Opening Hours Opening Hours Tuesday to Sunday: 10 am - 6 pm Wednesday to Sunday: 2 pm - 8 pm Address Address Avenida Rei Humberto II de Itália, S/N Palácio da Cidadela de Cascais 2750-800 Cascais Av. Dom Carlos [+351] 214 815 660 Cascais [email protected] [+351] 213 614 660 www.cm-cascais.pt/equipamento/ www.cm-cascais.pt/equipamento/ centro-cultural-de-cascais palacio-da-cidadela-de-cascais www.bairrodosmuseus.pt www.museu.presidencia.pt

90 Accessible Beaches* on the Cascais Line Cascais During the summer season, the marked areas on this beach are supervised by lifeguards. The beach also has an amphibious chair (known as the Tiralô) and a first aid / medical post. The Cascais promenade is fully accessible all the way from Cascais to S. João do Estoril. accessible beaches — accessible Carcavelos Beach Duquesa/Conceição The beach can be accessed from Beach the train station on Av. Jorge V. You can access this beach from the You should bear in mind, however, CP (Comboios de Portugal) train that the ramp inside the tunnel station but we recommend that you that leads to the promenade is require assistance to get up and fairly steep and you will likely need down the ramp at the station exit. assistance going up and down. For further information: S. João/ Poça Beach Cascais City Council You can get to this beach by car www.cascaisambiente.pt/pt/espacos/ (there are reserved parking spots praias for those with reduced mobility) Accessible Beach – Beach for All! or on foot, via the promenade, if Instituto Nacional para a Reabilitação coming from Cascais. (National Institute for Rehabilitation) www.inr.pt/content/1/17/praia- Estoril/Tamariz Beach acessivel-praia-para-todos You can access this beach from the CP (Comboios de Portugal) train For further tourist information: station (via the ramp to the east www.visitcascais.com or the platform lift to the west) or by car or from the promenade, if *Accessible beaches with ramps coming from Cascais. and support facilities for people with reduced mobility. 91 Personal Assistance Personal Assistance

Rental of Technical Equipment

Manual Wheelchairs / Electric Mais que Cuidar Wheelchairs / Mobility Scooters Monday to Friday: 10 am - 7 pm / Amphibious Chairs / Medical Saturday: 10 am - 1 pm technical equipment — technical Breathing Products / Bathing and Rua Manuel Martins da Hora, 2 Hygiene Equipment / Electric Beds 1750-276 Lisboa and Mattresses / Transfer Lifts / [+351] 210 819 755 / 962 485 723 Portable swimming pool lift www.maisquecuidar.com [Equipment can be delivered and Mobilitec collected from your hotel or home]. Monday to Friday: 9 am - 1 pm / 2 pm - 7 pm Saturday: 9.30 am - 1 pm Avenida do Aeroporto, 1509 4470-558 Moreira da Maia [+351] 229 436 135 www.mobilitec.pt

Tourism For All Monday to Friday: 9.30 am - 6.30 pm Rua Adelino Amaro da Costa, Loja 14 2725-208 Mem-Martins [+351] 210 114 993 / 964 631 583 www.tourism-for-all.com 92 Personal Assistance

Repair of Technical Personal Assistants, Equipment Nursing Care and Assistance and repair of technical Physiatry and equipment (such as flat tyres, Physiotherapy Services batteries). One-off services or ongoing assistance at your hotel or home. Mais que Cuidar Help with personal care and Monday to Friday: 10 am - 7 pm hygiene, assistance with daily Saturday: 10 am - 1 pm activities, treatments and nursing Rua Manuel Martins da Hora, 2 — equipment and assistants technical care. 1750-276 Lisboa Rehabilitation support, [+351] 210 819 755 / 962 485 723 consultations, treatments, massage www.maisquecuidar.com and physiatry or physiotherapy Mobilitec sessions at your hotel or home. Monday to Friday: 9 am - 12.30 pm / Mais que Cuidar 2 pm - 6.30 pm Monday to Friday: 9 am - 12 midnight Saturday 9.30 am - 1 pm [+351] 210 819 755 / 962 485 723 Avenida do Aeroporto, 1509 www.maisquecuidar.com 4470-558 Moreira da Maia [+351] 229 436 135 Tourism For All www.mobilitec.pt Monday to Friday: 9.30 am - 6.30 pm [+351] 210 114 993 / 964 631 583 www.tourism-for-all.com 93 Useful Contacts Useful Contacts

General Health Care Emergency Number Public Health Line [Saúde 24] 112 808 242 424

general, security and health care — and health care security general, Emergency Calls [Fire Service] Ambulances [Red Cross] [+351] 213 422 222 [+351] 219 421 111 Civil Protection Intoxication / Poisoning [+351] 217 825 240 [+351] 217 950 143 Lisbon Tourism Association Hospitals [+351] 210 312 700 [+351] 217 714 700 Santa Maria Hospital Security [+351] 217 805 111 / 000 Tourism Station [Police] São Francisco Xavier Hospital [+351] 213 421 634 / 623 [+351] 213 000 300 Police São José Hospital [+351] 213 466 141 [+351] 218 810 475 Dona Estefânia Hospital [children] [+351] 213 126 60 94 Useful Contacts embassies — embassies

Embassies British Embassy Brazilian Embassy [+351] 213 924 000 [+351] 217 248 510 French Embassy Canadian Embassy [+351] 213 939 100 [+351] 21 316 46 00 German Embassy Embassy of the USA [+351] 218 810 210 [+351] 217 273 300 Italian Embassy [+351] 213 515 320 Spanish Embassy [+351] 213 220 500

95 Mayor Guide Coordinator Fernando Medina Sara Lopes

Deputy Mayor for Social Rights Chapter on Transport João Carlos Afonso Diogo Martins

Plan Team Evaluation of Accessible Routes Pedro Homem de Gouveia Diogo Martins, Mariana Mendes, (Coordinator); Sandra Moço Pedro Alves Nave Images (Deputy Coordinator); CML|SG|Departamento de Marca e Carla Clérigo; Carlos Rua; Fernanda Comunicação; Lisbonlux Jacinto; Filipe Tavares; Manuela Saúde; Maria João Frias; Sara Lopes; Cover Photo Pedro Morais; Tiago Aleixo; Filipe Arvelos Maria Venâncio (trainee) Design Acknowledgements Ilha de Ideias, Lda. Turismo de Portugal, I. P.; Turismo Printing de Lisboa; Associação Hoteleira de Turismo de Lisboa Portugal; Acesso Cultura; Associação Salvador; Parques Monte da Lua; For further Tourist Information Câmara Municipal de Cascais; Turismo de Lisboa Lisbonlux Visitors & Convention Bureau App visitlisboa Give us your feedback! Rua do Arsenal, 23 Equipa do Plano de Acessibilidade 1100-038 Lisboa Pedonal [+351] 210 312 700 Rua Alexandre Herculano, 46 [email protected] 12069-054 Lisboa www.visitlisboa.com [+351] 213 501 340 / 369 [email protected]

Lisbon is a welcoming city. We know how to look after our visitors, but we want to be even better at it. We want to make sure everyone has the chance to fall in love with our city. Lisbon is making a huge effort to become a truly accessible city. We want this guide to take Lisbon one further step along the road to become a city that is user-friendly for all.