TELEHEALTH NURSING: TOOLS and STRATEGIES for OPTIMAL PATIENT CARE Visit This Book’S Web Page / Buy Now / Request an Exam/Review Copy
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This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Telehealth Nursing © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Dawna Martich, MSN, RN, received her bachelor’s and master’s degrees in nursing from the University of Pittsburgh and has been practicing as a nursing education specialist for adult learners for three decades. After working in neurology, postanesthesia recovery, home care, and physician practice management, she served as a direct telephonic nursing care provider for an organization with a satellite office in Pittsburgh, Pennsylvania. Shortly thereafter, Ms. Martich became one of several training managers for a telephonic organization. Although the organization had a specific computerized clinical documentation system, it lacked approaches to help nurses transition from direct care to the telephonic care environment. After orienting hundreds of telephonic nurses in Pittsburgh, Arizona, Hawaii, Seattle, and Baltimore, it became clear that telephonic nursing care would stay as a viable avenue in the health care industry. She structured approaches to help nurses fine-tune their communication skills and develop an ease with computerized documentation. Ms. Martich’s other experience includes preparing student learning materials and ancillary materials for nursing publications and creating NCLEX-style practice questions for students preparing to sit for the state board of nursing examination. She has actively participated in creating content for online learning courses for RN–BSN, RN–MSN, and RN–DNP programs. She also served as the director of continuing nursing education for an online continuing education company, ensuring that learning material adhered to the American Nurses Credential Center criteria. Her most recent accomplishments include consulting to aid a start-up personal care agency with policies, procedures, quality improvement, human resources, and financial management functions. She can be reached via e-mail: dawna [email protected]. © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Telehealth Nursing Tools and Strategies for Optimal Patient Care Dawna Martich, MSN, RN © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Copyright © 2017 Springer Publishing Company, LLC All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior per- mission of Springer Publishing Company, LLC, or authorization through payment of the appropriate fees to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, [email protected] or on the Web at www.copyright.com. Springer Publishing Company, LLC 11 West 42nd Street New York, NY 10036 www.springerpub.com Acquisitions Editor: Elizabeth Nieginski Senior Production Editor: Kris Parrish Composition: diacriTech ISBN: 978-0-8261-3232-1 e-book ISBN: 978-0-8261-3233-8 16 17 18 19 20 / 5 4 3 2 1 The author and the publisher of this Work have made every effort to use sources believed to be reliable to provide information that is accurate and compatible with the standards generally accepted at the time of publication. Because medical science is continually advancing, our knowledge base continues to expand. Therefore, as new information becomes available, changes in procedures become neces- sary. We recommend that the reader always consult current research and specific institutional policies before performing any clinical procedure. The author and publisher shall not be liable for any special, consequential, or exemplary damages resulting, in whole or in part, from the readers’ use of, or reli- ance on, the information contained in this book. The publisher has no responsibility for the persistence or accuracy of URLs for external or third-party Internet websites referred to in this publication and does not guarantee that any content on such websites is, or will remain, accurate or appropriate. Library of Congress Cataloging-in-Publication Data Names: Martich, Dawna, author. Title: Telehealth nursing : tools and strategies for optimal patient care / Dawna Martich. Description: New York, NY : Springer Publishing Company, LLC, [2017] | Includes bibliographical references and index. Identifiers: LCCN 2016047388 | ISBN 9780826132321 | ISBN 9780826132338 (e-book) Subjects: | MESH: Telemedicine | Nursing Care Classification: LCC R855.3 | NLM WY 100.1 | DDC 610.285—dc23 LC record available at https://lccn.loc.gov/2016047388 Special discounts on bulk quantities of our books are available to corporations, professional asso- ciations, pharmaceutical companies, health care organizations, and other qualifying groups. If you are interested in a custom book, including chapters from more than one of our titles, we can pro- vide that service as well. For details, please contact: Special Sales Department, Springer Publishing Company, LLC 11 West 42nd Street, 15th Floor, New York, NY 10036-8002 Phone: 877-687-7476 or 212-431-4370; Fax: 212-941-7842 E-mail: [email protected] Printed in the United States of America by Gasch Printing. © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy I dedicate this text to the following individuals: ● My late parents, Daniel “Dragan” and Julia Martich—my first teachers, who taught me the value of hard work and patience, and gifted me with an understanding of the importance of lifelong learning. You are missed every day. I hope this text makes you proud. ● All patients and clients who are accepting of receiving telephonic nursing care. ● All organizations embracing telephonic nursing care. ● All current and future telephonic nursing care providers. ● All health care providers who question the validity of telephonic care. May this text change your mind. And if it doesn’t, I tried my best to convince you. And last, but not least, I dedicate this text to my husband, Michael L. Egan. Without your patience, help, quiet strength, and love, none of this would have been written. Thank you for being my rock in the storm and voice of reality and reason. My heart is yours. © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Contents Preface ix Acknowledgments xiii Section I: Introduction 1 1. Evolution/History of Telenursing 3 2. Assessment Techniques: Communication and Active Listening 13 3. Professional Preparation for Telehealth Nursing 39 4. Patient/Client Perspective on Telehealth Nursing 47 Section II: Introduction to Body Systems 67 5. Integumentary System 69 6. Respiratory System 89 7. Cardiovascular System 101 8. Gastrointestinal System 119 9. Musculoskeletal System 137 10. Neurologic and Sensory Systems 153 11. Genitourinary System 169 Section III: Introduction to Body System Disorders 183 12. Disorders of the Integumentary System 185 13. Disorders of the Respiratory System 193 14. Disorders of the Cardiovascular System 207 15. Disorders of the Gastrointestinal System 225 16. Disorders of the Musculoskeletal System 243 17. Disorders of the Neurologic and Sensory Systems 259 vii © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy viii Contents 18. Disorders of the Genitourinary System 275 19. The Patient/Client With Diabetes Mellitus 289 20. The Patient/Client With HIV/AIDS 303 Section IV: Additional Aspects of Telephonic Patient/Client Care 311 21. Patient/Client Care 313 22. Review of Laboratory Values and Diagnostic Tests 331 23. Documentation 343 24. Tools for Telephonic Care 355 25. Work Environments 363 26. Issues and Solutions 371 27. The Nurse as Client 379 Conclusion: The Rest of the Story 389 Index 391 © Springer Publishing Company This is a sample from TELEHEALTH NURSING: TOOLS AND STRATEGIES FOR OPTIMAL PATIENT CARE Visit This Book’s Web Page / Buy Now / Request an Exam/Review Copy Preface Once upon a time, it was a dark and stormy night, the day before I was starting as a new telephonic nurse. I was scared to death and had no idea what I was supposed to do or how to do it. Over time, it became clear to me that telephonic patient/client care was and is an outstanding avenue to help many people. Telephonic nursing care is not for everyone. For those nurses who want to stay in nursing but no longer want to provide direct care, this is not the text for you. Although you might not provide “hands on” care through this avenue, you will be providing direct care via ongoing assessment, follow-up, teaching, and support. This text is divided into four sections. Section I sets the stage for providing telephonic care. First, you will read about the history of telemedicine and how telenursing was introduced into the field. Chapter 2 presents critical information on the techniques used to assess clients receiving telephonic care and includes an extensive review of communication and active listening techniques and the role of each in providing telephonic care. Section I ends with a chapter on what is needed to professionally prepare to become a telephonic care provider, followed by a chapter on the client’s perspective on receiv- ing care via this route.