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Mobility Hubs Guidance Mobility hubs create space This CoMoUK guidance on designed specifically to house Mobility Hubs has been created in conjunction with partners public and shared mobility modes in the EU Interreg North Sea Region “SHARE-North” project and improve the public realm for for city and regional authorities, consultants and partners. local residents and businesses as well as travellers. The concept is As well as an introduction to the concept and benefits of being applied to the streetscape mobility hubs, the document provides advice on tailoring in many European and North hubs to local scenarios American cities. illustrated with case studies.

The guide signposts the reader to everything needed to take a mobility hub from concept to reality with details There have never been so many Public transport is the original on available resources on pressing reasons why we need shared mode, however the lines branding, technical drawings to rethink how we move and between public and shared and monitoring of impacts. allocate street space to travel. transport are blurring. There From addressing air quality are many new shared modes problems, decarbonisation of from bike share schemes to, the transport sector, supporting back to base and one-way November 2019 the active travel agenda, car share, shared taxi and decongesting and revitalising buses which are collectively city centres. Improving public changing behaviour and user realm is a win-win even for needs. There is a growing list of businesses on these streets operators clambering to make with evidence for improving more efficient use of the spaces footfall and spending. being otherwise typically taken by a small number of Innovative tools are individuals a day. required to support this transition, to manage space for public transport and shared mobility modes which allow us to make better use of space dominated by inefficiently used private cars.

2 UK Mobility Hub Guidance 2019/20 3 Mobility hubs will generally, In the future the planning of but not necessarily, be situated mobility hubs will need to at significant points on major be incorporated into local, public transport corridors as regional and national land use they form a critical element in policies to ensure space can be supporting the role of high- allocated. frequency public transport within cities and large towns. By looking at these alongside a spatial analysis of economic Mobility hubs have three key and social activity it is possible characteristics: to optimise the planning of hub locations to the requirements • Co-location of public and of the area. shared mobility modes,

• The redesign of space to reduce private car space and improve the surrounding public realm,

• A pillar or sign which identifies the space as mobility hub which is part of a wider network and ideally provides digital What is a mobility hub? travel information.

The definition below has A mobility hub is designed been created building upon and is spatially organised in European best practice: an optimal way so as to facilitate access to and A mobility hub is a transport between modes, recognisable place with including human-powered an offer of different and and shared modes, as well as connected transport modes provide extra transport-related supplemented with enhanced and digital services. facilities and information features to both attract Spread over an area, mobility and benefit the traveller. hubs provide an unambiguous recognisable network of defined areas providing services to connect people through sustainable travel and improve the public realm.

4 UK Mobility Hub Guidance 2019/20 5 Credit: Jan De Graeve • Improves safety • Improved accessibility and more comfortable It is possible for mobility hubs Mobility hubs by design offer to provide space for adapted a safer and more comfortable and inclusive modes as part of dwell time which will lead to overall transport solutions. improved access for more vulnerable users.

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All of these lead to a high concentration of demand, increased patronage and viability of services.

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• Raises the profile • Support densification Mobility hubs raise the profile of developments and visibility of the range of Mobility hubs provide an Benefits of mobility hubs shared and sustainable travel impetus for change in modes, which provides a reducing parking provision, new status and appeal, with creating high density •  Smarter sustainable • Choice of modes the associated benefits of development and changing Mobility hubs provide choice transport planning reduction in car use. driving habits. In some cases Mobility hubs reclaim the for different journeys and developer contributions can kerb for sustainable and needs. They encourage • Improved public realm be used to fund mobility hubs. equitable modes reducing people to think multi-modally Mobility hubs allow space the dominance of the private and are a complement to be reorganised for the • Management of car and associated problems and enabler of full digital benefit of pedestrians, emerging services: of congestion, carbon integration of services. cyclists and business owners In addition they help to solve emissions, air quality and (Mobility as Service). This addressing parking problems the issue of managing “street social exclusion. Creating a then in turn allows people to and creating more pleasant clutter” from dockless / hierarchical network of such reduce their car use and the urban realm. Converting free floating micro-mobility hubs, creates an attractive, associated impacts. space previously used only services and provide a integrated, viable alternative for private parking to green natural home for EV mobility lifestyle. • Plugging the gaps in the space, waiting areas and charging infrastructure.

public transport network additional facilities makes •  In suburban areas they can Convenience for a better experience for Mobility hubs provide perform a sustainable ‘first CoMoUK is working with the traveller, increasing convenience for multi-modal or last mile’ connection to SHARE-North partners to patronage. trips, with the possibility the nearest bus or railway create a monitoring framework of seamless switches and services, in a cost effective for mobility hubs to allow the improved links between way. They can provide impacts of mobility hubs to be different layers of transport flexible 24 hour services as more clearly understood and such as the core public a sustainable, accessible, quantified. transport network and alternative to private car shared services. ownership.

6 UK Mobility Hub Guidance 2019/20 7 C: NON-MOBILITY & A1: MOBILITY COMPONENTS - PUBLIC TRANSPORT Components of mobility hubs URBAN REALM IMPROVEMENT MODES & OTHER PICK UP /DROP OFF:

• Package delivery lockers • Bus • Demand responsive Mobility hubs can be seen as an A1: Mobility components: • Mini fitness or play area • Tram mini-buses (all one points) interface between the transport Public Transport • Café and Co-working space • Rail • Ride hailing, network and spatial structure of • Outdoor water fountain an area. Mobility hubs include a A2: Mobility components: (shared) taxis range of different components, Non - public transport This diagram illustrates some B: Mobility related of the most commonly used components components: C: Non-mobility & Urban realm improvement

A2: MOBILITY COMPONENT: SHARED MOBILITY • Car share: back to base, one way, electric. • Bike share: back to base, one way, electric. • Cargo bike share, cargo bike logistics store • Other future micro-mobility options e.g. e-scooters, moped share • Ride sharing

Branded pillar B: MOBILITY RELATED COMPONENTS C: NON-MOBILITY & URBAN REALM IMPROVEMENT • EV car charging • Improved public realm, safer Mobility hubs require a prominent sign or pillar with a common • Bike parking, (Standard, covered, crossings, step free access, road brand to make them visible to the public. The inclusion of a digital restricted access, EV charging) elements in a pillar can provide: repairs, adjustments for disabilities. • Bike repair, pumps • Waiting area space, covered, seating, • Digital pillar, (transport info, planting, artwork, kiosks for coffee • Access to a local transport • A way finding option for local ticketing, way finding, walk etc. website for information on walking and cycling trips distances, local services services • Wi-Fi, phone charging • Registration and ticketing • Child car seats, bike seats & trailers • A journey planning service • Community concierge parcel last for multi-modal trips • Customer services. mile delivery

8 UK Mobility Hub Guidance 2019/20 9 Locations and contexts

Mobility hubs can developed Context & A1 - Mobility A2 -Mobility B - Mobility C -Non-mobility in a range of contexts from considerations components: components: related & Urban realm city centres to rural areas. Public transport Non public components improvement They are a tool to enhance transport housing developments, business parks, hospital sites, Large interchanges / City hubs • National & • Car club bay • Large scale • Covered transport interchanges or regional rail - electric & cycle parking waiting area (Larger multi-purpose or a network of smaller EV charging hubs. conventional mobility hubs). • Tram • Digital pillar, • Improved public There is no “one-size fits all” High passenger numbers for starting / ending • Bike share (transport info, realm, safer design for the mobility hub. • Local bus journeys / transferring between modes. -electric & ticketing, way crossing, road or Tailor-made solutions need to Potential to convert private car and taxi trips conventional finding, walk pavement repairs be created for each location • Taxi to sustainable modes by raising the profile and distances, local using experience from other improving links. Space may be limited meaning services). • Parklet or countries. there may be a need to focus on priority community art Mobility hubs need to be sustainable, efficient modes and links to last • EV charging adapted to the setting mile modes bays • Kiosk for both in terms of the type of refreshments components and their scale, for example a city centre rail hub Transport corridor, • Regional rail • Back to base car • Secure cycle • Covered may offer more space to public smaller interchanges / Linking hubs. or tram club bay with parking for waiting area choice of van / connecting transport and bike share bikes Focus on services which link residents in • Local bus • Safer crossing & estate car travellers whereas a hub in a market town surrounding areas to core network services. street repairs • DRT feeder centre or transport corridor • Bike share • Digital pillar, An opportunity to offer greater choice to service • Package delivery interchange may focus on - electric & (transport info, people for first and last trips lockers providing a smaller number of • Taxi conventional ticketing, way vehicles but greater choice of finding, walk • Wi-Fi /phone • E-cargo bike flexible travel options. distances, local charging share / trailers services). By overlaying the type of • Play equipment • Freight logistics place such as workplaces, • Kiosk for hub housing development and refreshments suburban setting with the • EV charging bays local geographical factors and trip generators each area Business park / • Regional rail • Back to base car • Secure cycle • Covered will be able to create a set of new housing development hubs or tram club bay with parking waiting area combinations which can be choice of van / High density of users. A need to offer • Local bus • Digital pillar, • Improved replicated across their area. estate car commuting links and back to base solutions. (transport info, public realm • DRT feeder The following table • One-way, shuttle ticketing, way service • Art / planting / highlights issues and possible or back to base finding, walk play equipment combinations of components bike share distances, local to consider in each area. services). • Package delivery • E-cargo bike lockers share / trailers

10 UK Mobility Hub Guidance 2019/20 11 Locations and contexts

Context & A1 - Mobility A2 -Mobility B - Mobility C -Non-mobility considerations components: components: related & Urban realm Public transport Non public components improvement transport

Suburbs / Mini hubs • Local bus • Back to base car • Secure cycle • Traffic calming & club bay with parking street repairs Lower density of people with higher private • DRT feeder smaller vehicles car ownership, mobility hubs can be designed service • Bike repair stand • Parklet to address local issues e.g. car club spaces to / pump take away issues of over-crowded streets, bike • Community share or secure cycle parking for flats without • EV charging bays exercise space for bike storage or DRT to supplement equipment restricted bus services.

Small market town, village hubs • Regional rail • Back to base car • Bike repair stand • Covered or tram club bay with / pump waiting area The extra space in these types of areas can be choice of van / used to provide a wider range of services as • Local bus • EV charging bays • Package delivery estate car long as there is critical mass to ensure there is lockers • DRT feeder viability. Assess local needs such as the limited • Back to base service public transport with pools of shared e-bikes or bike share 2+ ride share stops. • Taxi • E-cargo bike share / trailers

Tourism hubs • Regional rail • Back to base car • Secure cycle • Covered or tram club bay with parking waiting area Focus on services with easy registration for choice of van / visitors which can then provide a seasonal • Local bus • Digital pillar, • Improved estate car boost to the viability of service for rural (transport info, public realm • DRT feeder residents. Ideally well integrated with journey • One-way, shuttle ticketing, way service • Art / planting / planning and wider ticketing services (e.g. or back to base finding, walk play equipment combined travel with destination entry). While bike share distances, local tourism areas are often in rural areas, they can services). • Package delivery • E-cargo bike also be areas of high demand where having lockers share / trailers a tangible, focal point for sustainable modes especially for visitors unfamiliar with the area. Could also apply to tourist destinations in more urban areas.

12 UK Mobility Hub Guidance 2019/20 13 Case studies

There is already a great deal of experience with setting up mobility hubs in urban area and some is emerging in more rural and tourist areas. Below are some examples of tailor-made solutions that have been created through the experience from the pilot projects of SHARE-North.

Optimal scales of CASE STUDY 1: Urban transport hub mobility hub development - Leuven, Belgium Leuven station is a public The already extensive mobility For optimal impacts mobility hubs should be planned as network transportation hub with a large offer is strengthened with the integrated with public transport and a key part of planning strategy. number of high-frequency addition of sharing cars, sharing In many areas the development of mobility hubs may be may an railway lines, city and regional bicycles, taxis, parking spaces incremental upgrade of sites as opportunities arise such as: bus lines and is already an for bicycles and car, drop off interregional mobility hub for zones. The additional services the city centre. in and around the mobility • Additional or refurbishment of route stops hub have been expanded and a new housing or commercial improved and the surrounding development • Utility service work space is well integrated in its environment with high quality • Upgrade of a bus or tram • Introduction of electric vehicle infrastructure accessibility and traveller comfort.

City centres would ideally Autodelen.net, the Belgian become a network of larger and shared mobility organisation smaller mobility hubs carving has taken a regional approach out additional space for the to mobility hub planning in CASE STUDY 2: Small town, transport corridor, increased range of sustainable Flanders and provides a useful mobility services. New example of calculating scale. business park. - Saint Bernard, Belgium strategic housing and mixed The principle was that every Saint Bernard is a small town The redesign of the transit use developments should be residential centre or activity in the Lubbeek municipality, on provided the opportunity designed with mobility hubs cluster needs at least one local the road from Leuven to Diest for the creation of a providing local level access mobility hub. For cores with a with an improved bus service. qualitative public space. The connecting with a larger central regular tram line, the stops are The mobility hub offers a wide redevelopment of an industrial hub with onward connectivity used as the best location, for range of mobility services: the site in the core also gave the to nearby bus, rail and town other centres, a potential node HOV line, bus feeders, shared opportunity for improvements centres. is located which fits with local cars, bicycle and car parking, and the additional of services. mobility needs. Their strategy there is a bicycle highway assumes one mobility hub per nearby. 1,000 inhabitants outside the main towns and one mobility hub per 2,000 inhabitants in 14 the urban core area. UK Mobility Hub Guidance 2019/20 15 CASE STUDY 3: Larger transport interchange - CASE STUDY 4: Transport corridors and Vienna, Austria suburbs - Bremen, Germany

This example from Austria Our passengers in Simmering The Municipality of Bremen car club services always builds illustrates how the impetus can quickly and conveniently has created a network of the core of the mobility hub. can come from different switch between bus, tram and mobility hubs or “mobil.punkt” stakeholders. It is developed subway as well as the sharing in the public realm, starting The City has the clear aim by Wiener Linien the company offers. This is how we offer in the city centre and along to reduce space taken up by running most of the public them the best mobility offer for transport corridors as early private cars and redesign public transit network in the city of all requirements, “says Wiener as 2003 and expanding into space to improve conditions Vienna. It demonstrates digital Linien Managing Director residential and more suburban for pedestrians and cyclists as well as physical integration Alexandra Reinagl. neighbourhoods over the past through reserved spaces for through the Wiener MaaS few years. mobility hubs, a strategy platform. The WienMobil Station offers that is anchored in Bremen’s you these features: The network currently consists Car-Sharing Action Plan, The WienMobil station of more than 40 “mobil. Sustainable Urban Mobility Plan Simmeringer Platz, right next • E- bike sharing and a cargo punkte” – 10 of which are and recently, the City-State’s to the U3 terminus Simmering, bike from Simbike larger, centralised hubs while own Carsharing Law. offers all this. Whether you the remainder are smaller in • Bike boxes from Safetydock borrow a car-sharing vehicle, scale and serve as microhubs In recent research, it was to park your own bikes safely lock your own bike in in neighbourhoods were daily proven that, in Bremen, each station-based car share / bicycle boxes, rent an e-bike • Car sharing of city ​​car trips start. This network will or charge your e-vehicle - the be continuously expanded by club car removes 16 vehicles WienMobil Station leaves • E-charging station 8-10 new hubs each year to from the roads. The hubs nothing to be desired. “In this of Wien Energie ensure equality of coverage have become an impetus way, we are linking public throughout the city. Locations for reclaiming public street transport even better with • As well as a bicycle pump, link the extensive tram system space and positive community rental offers for further mobility. seating and an information and local buses to shared engagement while reducing the terminal with touch screen. mobility services and cycling dominance of the car. infrastructure – while space for

16 UK Mobility Hub Guidance 2019/20 17 CASE STUDY 5: City centre, suburbs and new Implementation developments - Bergen, Norway Allocating resources The City of Bergen is leading In the old urban area of on the development of mobility Møhlenpris, which is currently The Municipality of Bremen in Once the elements of the hubs which link the car share being developed as a car-free Germany estimate that their programme are identified, / club and bike share services neighbourhood, the three programme of developing these can be broken down and to the local public transport new mobility hubs have led to mobility hubs across the city a budget developed. The cost network, bike parking facilities a significant decrease (30% is currently taking 20% of one of implementation will vary and other relevant transport in two years) in private car officer’s time to manage the considerably with the context, services. ownership. planning process. The whole scale and opportunity to piggy- process can take around a back on other development The first of the hubs was Better access to car sharing year, sometimes 2 years, programmes. launched in 2018 with a and bicycles means that street refer to the timeline below. network being rolled out space can be reclaimed from The availability of staff for An existing funding programme across the city gradually parked cars and tuned into engaging external partners may for development of EV with city authority funding. places for people to stay and become a restricting limiting infrastructure, a bike share They are positioned around play. factor to implementation. It is scheme or S106 contributions the city centre and in nearby expected that with experience from a new housing scheme residential areas. timescales can be streamlined may provide a proportion of and multiple hubs can be resources required or hubs may All of the hubs / mobilpunkt implemented in parallel. need to be developed gradually include electric charge points as local resources allow. for the shared vehicles and some include digital pillars The ideal scenario would be offering travel information. The for a cross departmental photographs are taken at a new approach to planning and student housing development. funding to emerge.

18 UK Mobility Hub Guidance 2019/20 19 Site selection Signage and branding

The change of purpose • Sufficient density of residents, Mobility hubs need a clear of public space requires businesses or through flow identifier on the street in terms consultation with many groups of passengers to ensure of a pillar or sign to ensure they including, local residents, sufficient users. are visible for users and a sense transport providers, police, of place is created. Many cities fire brigade, utility providers, • Existing modes to link to have included a static or digital local community groups, and gaps to fill. information in the pillar. disability groups, environmental • Safety issues, lighting, services and so on. Organising The use of a strong brand on obstacles. group site visits with the the signage across a network will help to raise the profile of range of representatives is an • Access for those with the mobility hubs, provide a efficient way to gain collective disabilities. agreement. Photographs uniform identity and promote a should be used to remind • Sufficient space, pragmatic shift to a multi-modal lifestyles. stakeholders what was agreed. assessment of what can be There are several examples Development of the mobility included, it may be necessary of this from other countries. hub is an opportunity to solve to scale down designs to fit CoMoUK is exploring options local issues such as road an area. for creating a UK wide brand safety, pavement parking or developed from the Belgian lack of cycle storage. The use • Make sure the plans support Mobi-Punt. of a community website to the local land use plan. map sites and highlight local issues supports a collaborative • Consider adding development approach. environmental building practices such as solar Factors to examine with panels, living roof for site selection include: shelters, sustainable building materials, and rainwater • Visibility of the area to filtration paving with new passers by to raise the profile public realm changes. and address safety and vandalism concerns.

20 UK Mobility Hub Guidance 2019/20 21 2. Technical drawings and design standards

CoMoUK will be developing technical guidance with design standards and plans from example and actual hubs.

3. Communications materials

Targeted communication materials have been developed and tested with audiences such as residents, entrepreneurs and potential users. CoMoUK and SHARE-North can share behavioural campaigns, CoMoUK Support and Resources advertisements, animations and various templates developed Funded by: for shared mobility. See www.como.org.uk/mobilityhubs Glasgow, you and the environment

Sharing 4. Monitoring transport means 1. Advice everyone wins CoMoUK and SHARE-North CoMoUK is able to provide There is also the opportunity to are developing a standard for bespoke guidance on link into a network facilitated measuring the impact covering developing mobility hubs for by CoMoUK of local authorities areas such as increases in specific contexts. This will and partners developing on patronage, demographics involve providing expertise and mobility hubs in the UK. of users, reported benefits You don’t need advice on the design, planning, in terms of convenience and to own a car. Share one. consultation, implementation safety. and monitoring phases, bike share | CoMoUK is a registered charity in England and Wales (no. car 1093980) and clubsScotland (no. SC044682). | Copyright © 2019 CoMoUK. All rights reserved. informed by experience of the car share SHARE-North partners. www.sharingtransport.co.uk Please contact [email protected] us for details.

22 UK Mobility Hub Guidance 2019/20 23 Lessons Learnt Timeline

Total time / Months Activity Notes Project partners in the SHARE- Develop a branding and overlaps North project have shared communications plan their experience of developing for the introduction and long- mobility hubs. Their key points term expansion of hubs with are: differentiated communications Months 0-2 2 Phase 1 Consultation to gain local support at different stages and for consultation and identify location, carry out site • Tailor the mobility hub to the different audiences. local area and needs. visits and agree the key elements and design – Politicians: • Maximise the support and provide a mix of evidence input of community groups. on the impacts of mobility Month 2-4 2 Design phase Specification converted to technical hubs alongside site visits design documents • Work closely with service to illustrate first- hand providers to choose sites and experience of problems ensure alignment of planning and solutions e.g. pushing e.g.: linking EV charging to a buggy down a street with Month 3-6 3 Phase 2 Public promotion campaign and order or vehicles. parking pavement or a visit to stakeholder agreements in place with all engagement stakeholders • Be open to the development experience the convenience of hubs to sometimes come of having the choice of from organic bottom up multiple modes at a tram initiatives to complement top stop. Months 7-8 2 Tender service This phase will depend on whether down planning. providers there are existing service provider – Media: contracts or new tenders are • Be patient and be realistic involve press on site visits required. A batch of hubs may be about limitations – working to understand the problems done at once. This phase can only with multiple partners on first-hand and capture local begin once specifics are known, a complex multi- service stakeholder views. e.g. EV charging, hub size, type of pioneering development may signage. – Business owners: not happen fast or easily. Share evidence for Month 9 1 Tender for construction • Plan for the upkeep of the sustainable travel promoting hubs and ensure there local shopping habits and is a budget and partner boosting the local economy responsible for maintenance – The public: of the hub. Months 10-12 2-5 Building Time depends on availability of promote the personal or 10-15 and public construction team, local services convenience and lifestyle information and local conditions. benefits, fun, new technology.

On-going Monitoring, report, feed into planning of next batch

24 UK Mobility Hub Guidance 2019/20 25 Contact details

CoMoUK [email protected] www.como.org.uk/integration

Antonia Roberts 07792274825

Links and further reading

Mobility hubs in Belgium https://www.mobipunt.be/

Mobility Hubs in Netherlands https://www.reisviahub.nl/

Mobility Hubs in Austria https://www.tim-oesterreich.at/graz# https://share-north.eu/topics/mobility-hubs/ https://sharedusemobilitycenter.org/build-your-own-mobility-hub- 7-lessons-for-cities-from-bremen-germany/

Quality Streets by John Austin Mobihub ltd. https://www.transportxtra.com/shop/books/?id=493

26 UK Mobility Hub Guidance 2019/20 27 Find out more about CoMoUK and Collaborative Mobility online at www.como.org.uk | [email protected]

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