DOCSLIB.ORG

Proud of Progress. Better Prepared for the Future. CONTENTS an POST ANNUAL REPORT 2014

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Proud of Progress. Better Prepared for the Future. CONTENTS an POST ANNUAL REPORT 2014 AN POST AN POST ANNUAL REPORT 2014 ANNUAL REPORT AN POST AnnuAl Report 2014 Proud of Progress. Better Prepared for the Future. CONTENTS AN POST ANNUAL REPORT 2014 Mission, Vision and Values 4 Board of Directors and Corporate Information 6 Chairman’s Statement 8 Management 10 Chief Executive’s Review 14 Financial Review 24 Universal Service 26 Sustainability 30 Stamp Issues and Philatelic Publications 36 Index to the Financial Statements 39 1 IN 2014 AN POST INCREASED TURNOVER & REDUCED OPERATING COSTS. 2 AN POST ANNUAL REPORT 2014 2013 2014 2013 2014 €811.7m €820.6m €823.2m €814.7m Turnover Operating Costs 3 OUR MISSION To provide world class postal, distribution and financial services with unrivalled local community access and global connections. OUR VISION Working together as a united team, our ambition is to outperform the competition, delivering a better quality service, more efficiently, to more customers by continuously adapting, innovating and implementing change. 4 AN POST ANNUAL REPORT 2014 OUR VALUES Quality Customer Service We deliver world class service quality by putting the customer first. Commercial Success We achieve commercial success to sustain and develop the business. Cost Competitiveness & Efficiency We run a cost competitive efficient Company. Respect & Personal Responsibility We respect each other and take personal responsibility. Respected Corporate Citizen We care for the environment and are engaged in the community. Innovation & Change We innovate, adapt and implement change successfully. 5 BOARD OF DIRECTORS AND CORPORATE INFORMATION 1. 4. 8. 12. Christoph Jennifer William Peter Mueller Loftus Mooney Ormond 2. 5. 9. 13. Donal Patrick Ed William Connell Compton Murray Scally 3. 6. 10. 14. Noel Thomas Tom Lorraine Adamson Devlin O’Brien Tormey 7. 11. 15. Paul Martina James Henry O’Connell Wrynn 6 AN POST ANNUAL REPORT 2014 1. Christoph Mueller 4. Jennifer Loftus 8. William Mooney 12. Peter Ormond B.A. (Bus. Mgt.) Chairman ‑ 2, 3 BAFS, FIA, FSAI, ACCA Employee Director Director Appointed 5 June 2013 Director ‑ 1 Appointed 1 November 2012 Appointed 8 March 2011 Mr Mueller has recently been Appointed 6 May 2014 Mr Mooney has worked in the postal Mr Ormond is currently Manager of appointed as a non‑executive Ms Loftus is currently employed as the service since 1982 and is currently Mid Ireland Tourism prior to which Director of Malaysian Airline System Actuarial Function Holder with Acorn employed as a Post Office Clerk. he was its’ Marketing Manager. He Berhad (MAS) and CEO‑designate Life Ltd. Her role includes responsibility He is a Director of The Prize Bond previously served as Community of Malaysia Airlines NewCo, which for statutory and regulatory financial Company Limited. He is a member Services Programme Manager with will be operational by July this year. reporting, financial modelling and of the National Executive Council Kilcormac Development Association. He is a shareholder representative solvency management. Ms Loftus of the Communications Workers’ His other work experiences are in of Khazanah Nasional Berhad, is a member of the Association of Union and Secretary of the Dublin property sales, sales & marketing and the national treasury agency Chartered Certified Accountants and Postal Clerks Branch. He is a graduate logistics. He is currently a member and strategic investment fund of is a Fellow of the Institute of Actuaries of the National College of Ireland of Offaly County Council and served Malaysia. He was Chief Executive (UK) and the Society of Actuaries in where he studied Human Resource as its Chairman in 2005/2006 and in Officer of Aer Lingus from Ireland. She has lectured in Actuarial Management and Employee Relations. 2012/2013. He is also a former Director September 2009 until February 2015. Science on a voluntary basis overseas of the Education Finance Board. 9. Ed Murray B.A., QFA He previously held senior executive and has co‑authored a research paper Director ‑ 3 positions in a number of companies examining the relationship between 13. William Scally M.A. Barrister‑at‑Law socio‑economic class and illness. Ms Appointed 7 May 2014 including TUI Travel plc (a FTSE 100 Director ‑ 4 Loftus is a member of the Fundraising In his current role as a Senior company), Daimler Benz Aerospace Appointed 11 December 2012 Committee for NBCRI (National Breast Stockbroker and Institutional Equity and Lufthansa AG. He served as Mr Scally has had a lengthy career in Cancer Research Institute). Sales person with Cantor Fitzgerald, the Chief Financial Officer of DHL Economics and Public Policy. Up until Mr Murray provides investment 2011 he worked on a cooperative basis Worldwide from 2002 to 2004 and 5. Patrick Compton advice to private and corporate as an independent public policy and became a member of the Executive Employee Director ‑ 4 clients, and is developing the Cantor public affairs consultant in the CIPA Committee of Deutsche Post AG in Appointed 1 November 2012; Sixth term. Fitzgerald institutional equity product framework with a wide variety of Irish 2004 after the acquisition of DHL by Mr Compton has worked in the postal offering. Mr Murray has over 18 years Deutsche Post AG. He is a member service for the past 42 years and his businesses and representative bodies. experience in investment markets, He was lead author of Fixing Finance, of the Board of Tourism Ireland. He current position is that of Partnership working in Ireland with local and has an MBA from the University of Co‑ordinator. He was a member the 2010 Institute of International international clients. Previous roles and European Affairs publication. Mr Cologne and he also completed an of the National Executive of the include Director of Institutional Equity Advanced Management Program at Communications Workers’ Union for Scally has lectured widely on The Irish Sales with NCB Stockbrokers, Senior Government and political process. He Harvard Business School. 22 years and its President in 1985. He Portfolio Manager with NCB Wealth was also a Director of The Prize Bond worked in Irish Sugar for many years 2. Donal Connell, C.ENG. F.I.E.I., B.E. Management and within the Treasury and as a public policy and economic Company Limited for many years. A Division of Irish Life and Permanent. Director ‑ 2, 3 former member of Roscommon Leader advisor to several Irish Governments. Appointed 14 August 2006 and County Development Boards, he 10. Tom O’Brien He also served on the board of Forfás. Mr Connell was appointed as Chief is active in community development BBS, M.Sc, F.C.A. 14. Lorraine Tormey Executive on 14 August 2006. He in his local area and he is the current Director ‑ 1 Postmaster Director began his career in the Department County Roscommon GAA Coaching & Appointed 11 June 2013 of Posts and Telegraphs and has Games Development Officer. Appointed 1 January 2013 Mr O’Brien is a Chartered Accountant Ms Tormey has worked in the family held senior management positions with extensive business experience 6. Thomas Devlin Post Office business in Rathowen, Co in Unitrode Corporation, 3Com in senior financial, commercial and Employee Director Westmeath all her life and she was Corporation and Maxtor Ireland general managerial roles, having Appointed 1 November 2012; Third term. appointed Postmistress there in 2001. where he was General Manager trained with KPMG. He specialises in Mr Devlin began his career in the Post She is also Postmistress of Austin Friar prior to joining An Post. He is a company turnarounds and change Office in 1976 when he joined the Street Post Office in Mullingar. Ms non‑executive Director of Xilinx management. In his most recent Department of Posts and Telegraphs Tormey is Secretary of the Westmeath Corporation’s European Board and project, he was Managing Director as a Junior Postman working as a Branch of the Irish Postmasters’ is a Director of Premier Lotteries of MXSweep Limited, a company messenger in the Minister’s Office. Union (IPU) and she is involved in a Ireland Limited. providing cloud based IT security He is currently employed as a broad variety of local business and services. He oversaw its sale to a 3. Noel Adamson Delivery Service Manager in Swords/ community development initiatives. global provider of IT services. A Employee Director Malahide Delivery Service Unit, Co. graduate of Trinity College Dublin, he Appointed 1 November 2012 Dublin. An active member of the 15. James Wrynn B.Sc, B.Comm, M.B.A. has just completed an MSc in Strategic Mr Adamson joined the Post Office Communications Workers’ Union, he Director ‑ 1 served on the National Executive for Management and Innovation from Appointed 15 September 2011 in 1981 as a Postman in the Central the Dublin Institute of Technology. Sorting Office in Dublin’s Sheriff two years and is currently Chairman of Mr Wrynn is a former Senior Lecturer in Strategic Management in DIT Street. He has been employed as the Dublin Mail Managers Branch. 11. Martina O’Connell and Head of the Department of a Postperson in Fairview Delivery 7. Paul Henry A.C.A., M.Accounting, Employee Director ‑ 4 Services Unit 3 for the last 20 years. Appointed 1 November 2012 Administrative Studies in DIT’s Faculty B.A. (Bus & Econ) of Business. He served on the Board Throughout his employment he Director ‑ 1 Ms O’Connell joined An Post in 1993 has been an active member of the as an Auxiliary Postperson and is of ESB for more than ten years and Appointed 15 September 2011 during his term of office served as Communications Workers’ Union. He Mr Henry, a Chartered Accountant, now working as a Postal Operative Deputy Chairperson from 1995–2000. is a former chairman of the Union’s has worked with Dublin Airport in Cork’s South City Delivery Office.
Load more

Recommended publications
  • An Post Terms and Conditions for Bulk Mail Universal
    AN POST TERMS AND CONDITIONS FOR BULK MAIL UNIVERSAL SERVICES AND ADDITIONAL INFORMATION 17 November 2014 - 1 - Table of Contents Introduction ................................................................................................................ 4 PART 1 - Terms and Conditions applicable to all Bulk Mail Universal Services ........ 7 Section A - Preliminary .............................................................................................. 7 A.1 Commencement ................................................................................... 7 A.2 Definitions ............................................................................................. 7 A.3 An Post not a “Common Carrier” .......................................................... 7 A.4 An Post services offered subject to their availability ............................. 7 A.5 Confidentiality and Inviolability of Postal Packets ................................. 7 A.6 Applicable Law ..................................................................................... 8 Section B – Preparing your mail for posting ............................................................... 9 B.1 Information on size and weight restrictions ........................................... 9 B.2 Packing ............................................................................................... 10 B.3 Postal Addressing ............................................................................... 11 B.4 Return Postal Address .......................................................................
    [Show full text]
  • Research for Tran Committee
    STUDY Requested by the TRAN committee Postal services in the EU Policy Department for Structural and Cohesion Policies Directorate-General for Internal Policies PE 629.201 - November 2019 EN RESEARCH FOR TRAN COMMITTEE Postal services in the EU Abstract This study aims at providing the European Parliament’s TRAN Committee with an overview of the EU postal services sector, including recent developments, and recommendations for EU policy-makers on how to further stimulate growth and competitiveness of the sector. This document was requested by the European Parliament's Committee on Transport and Tourism. AUTHORS Copenhagen Economics: Henrik BALLEBYE OKHOLM, Martina FACINO, Mindaugas CERPICKIS, Martha LAHANN, Bruno BASALISCO Research manager: Esteban COITO GONZALEZ, Balázs MELLÁR Project and publication assistance: Adrienn BORKA Policy Department for Structural and Cohesion Policies, European Parliament LINGUISTIC VERSIONS Original: EN ABOUT THE PUBLISHER To contact the Policy Department or to subscribe to updates on our work for the TRAN Committee please write to: [email protected] Manuscript completed in November 2019 © European Union, 2019 This document is available on the internet in summary with option to download the full text at: http://bit.ly/2rupi0O This document is available on the internet at: http://www.europarl.europa.eu/thinktank/en/document.html?reference=IPOL_STU(2019)629201 Further information on research for TRAN by the Policy Department is available at: https://research4committees.blog/tran/ Follow us on Twitter: @PolicyTRAN Please use the following reference to cite this study: Copenhagen Economics 2019, Research for TRAN Committee – Postal Services in the EU, European Parliament, Policy Department for Structural and Cohesion Policies, Brussels Please use the following reference for in-text citations: Copenhagen Economics (2019) DISCLAIMER The opinions expressed in this document are the sole responsibility of the author and do not necessarily represent the official position of the European Parliament.
    [Show full text]
  • DMM Advisory Keeping You Informed About Classification and Mailing Standards of the United States Postal Service
    July 2, 2021 DMM Advisory Keeping you informed about classification and mailing standards of the United States Postal Service UPDATE 184: International Mail Service Updates Related to COVID-19 On July 2, 2021, the Postal Service received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19). The following countries have provided updates to certain mail services: Mauritius UPDATE: Mauritius Post has advised that the Government of Mauritius has announced the easing of COVID-related restrictions as of July 1, 2021, subject to strict adherence to sanitary protocols and measures. On July 15, 2021, Mauritius will gradually open its international borders. However, COVID-19 continues to have a direct impact on international inbound and outbound mails to and from Mauritius. Therefore, the previously announced provisions and force majeure continue to apply for all inbound and outbound international letter-post, parcel-post and EMS items. New Zealand UPDATE: New Zealand Post has advised that the level-2 alert in the Wellington region has ended as of June 29, 2021. Panama UPDATE: Correos de Panama has advised that post offices, mail processing centers (domestic and international) and the air transhipment office at Tocúmen International Airport are operating under normal working hours and the biosafety measures established by the Ministry of Health of Panama (MINSA). Correos de Panamá confirms that it is able to continue to receive inbound mail destined for Panama. However, Correos de Panama is unable to guarantee service standards for inbound and outbound mail. As a result, force majeure with respect to quality of service for all categories of mail items will apply until further notice.
    [Show full text]
  • POSTAL SAVINGS Reaching Everyone in Asia
    POSTAL SAVINGS Reaching Everyone in Asia Edited by Naoyuki Yoshino, José Ansón, and Matthias Helble ASIAN DEVELOPMENT BANK INSTITUTE Postal Savings - Reaching Everyone in Asia Edited by Naoyuki Yoshino, José Ansón, and Matthias Helble ASIAN DEVELOPMENT BANK INSTITUTE © 2018 Asian Development Bank Institute All rights reserved. First printed in 2018. ISBN: 978 4 89974 083 4 (Print) ISBN: 978 4 89974 084 1 (PDF) The views in this publication do not necessarily reflect the views and policies of the Asian Development Bank Institute (ADBI), its Advisory Council, ADB’s Board or Governors, or the governments of ADB members. ADBI does not guarantee the accuracy of the data included in this publication and accepts no responsibility for any consequence of their use. ADBI uses proper ADB member names and abbreviations throughout and any variation or inaccuracy, including in citations and references, should be read as referring to the correct name. By making any designation of or reference to a particular territory or geographic area, or by using the term “recognize,” “country,” or other geographical names in this publication, ADBI does not intend to make any judgments as to the legal or other status of any territory or area. Users are restricted from reselling, redistributing, or creating derivative works without the express, written consent of ADBI. ADB recognizes “China” as the People’s Republic of China. Note: In this publication, “$” refers to US dollars. Asian Development Bank Institute Kasumigaseki Building 8F 3-2-5, Kasumigaseki, Chiyoda-ku Tokyo 100-6008, Japan www.adbi.org Contents List of illustrations v List of contributors ix List of abbreviations xi Introduction 1 Naoyuki Yoshino, José Ansón, and Matthias Helble PART I: Global Overview 1.
    [Show full text]
  • European Postal Services and Social Responsibilities
    European Postal Services and Social Responsibilities How post offices enhance their economic, social and environmental role in society With the support of the European Social Fund, PIC Adapt With the support of European © Olivier Cahay in cooperation with with the support of www.csreurope.org This report was prepared byCSR Europe in cooperation with the Corporate Citizenship Company in the framework of a yearlong project initiated by La Poste and with the support of the EU ADAPT Programme 3 4 European Postal Services and Social Responsibilities 35 6 TABLE OF CONTENTS Acknowledgments Foreword 7 Executive summary 10 1. Introduction: background, methodology and aim of the report 12 2. Trends in Corporate Social Responsibility at European and international levels 2.1 A new paradigm in Europe 14 2.2 Corporate Social Responsibility – drivers of change 14 2.3 CSR – an evolving approach 16 2.4 Developments at European and international levels 17 3. Debate over developments in the European postal sector 3.1 Internal market for European postal services 19 3.2 Universal service safeguards 20 3.3 Pan-European co-ordination 20 3.4 Future trends 21 4. Social responsibility in action 4.1 Diversity and equal opportunity in the workforce 23 4.2 Training and career development 26 4.3 Health and safety 29 4.4 Social dialogue and employee consultation 31 4.5 Access to services for disadvantaged groups and local regeneration 32 4.6 Community involvement and charities 34 4.7 Environment 35 5. Going forwa r d: conclusions and rec o m m e n d a t i o n s 39 Appendix: The research process and roundtable discussions 41 Disclaimer: while every effort has been made to check that the contents of this report were correct at time of printing, the publishers retain sole responsibility for the contents.
    [Show full text]
  • DMM Advisory
    August 13, 2020 DMM Advisory Keeping you informed about classification and mailing standards of the United States Postal Service International Service Impacts – Country Suspensions as of August 14, 2020 Effective August 14, 2020, the Postal Service will temporarily suspend international mail acceptance to destinations where transportation is unavailable due to widespread cancellations and restrictions into the area. Customers are asked to refrain from mailing items addressed to the following country, until further notice: • Syria This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items. Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail. For already deposited items, other than Global Express Guarantee® (GXG®), Postal Service International Service Center (ISC) employees will endorse the items as “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return. Due to COVID-19, international shipping has been suspended to many countries. According to DMM 604.9.2.3, customers are entitled to a full refund of their postage costs when service to the country of destination is suspended. The detailed procedures to obtain refunds for Retail Postage, eVS, PC Postage, and BMEU entered mail can be found through
    [Show full text]
  • Download the Guide to Postal Rates
    Postal Rates Guide to postal rates Effective from 19th March 2020 Welcome to our guide to postal rates At An Post, our aim is to make posting your letters, large envelopes, packets and parcels as easy as possible for you. With this in mind, we offer you four distinct services: Standard Post, Express Post, Registered Post and International Courier Post, depending on your requirements. Getting your mail from A to B is easy. You decide. We deliver. Need to know more? Universal Services (USO) This is a guide to postal rates only. Universal Services are specified in For more details on any of our services the Communications Regulation call into your local Post Office or (Universal Postal Service) Regulations visit anpost.com. 2012-2018 and identified as ‘USO’ in this publication. See anpost.com for the terms and conditions for these services. 1 Contents Calculating Postage 2 Calculating Postage Postal rates are calculated by reference 3 Post Mail Sizes to the weight, shape, size and destination 4 How much will it cost? of the item you are posting. Postal items Standard Post are categorised into 4 distinct types: Registered Post Letter/Postcard, Large Envelope, Packet Express Post and Parcel. International Courier Post The rates in this booklet reflect this. 6 Passport Express To calculate how much it will cost to post 6 Redirection Service your item, refer to the guide on page 3 to determine its rate category and then 6 Mailminder Service consult the appropriate rates schedule. 6 Additional Insurance Services The inclusion of both weight and shape 7 Click & Post in determining postal rates means 7 Business Response Services that An Post rates reflect the costs involved in processing and delivering 7 Sending Books Abroad items of different sizes and shapes.
    [Show full text]
  • Renewed Notification of an Agreement on Terminal Dues (REIMS II) Between Postal Operators (Caso No IV/36.748 — REIMS II)
    20.2.98 EN Official Journal of the European Communities C 53/3 Renewed Notification of an Agreement on Terminal Dues (REIMS II) between Postal Operators (Caso No IV/36.748 — REIMS II) (98/C 53/03) (Text with EEA relevance) 1.ÙIntroduction 3.ÙParties to the Agreement On 31 October 1997, thirteen public postal operators The parties (13) to the agreement are the following notified to the Commission for examination under the PPOs: Austrian Post, Post Denmark, Finland Post Ltd, competition rules a new version, called REIMS II and La Poste (France), Deutsche Post AG, Hellenic Posts dated 9 July 1997Ø(Î), of the original REIMS I (remun- ELTA, Ente Poste Italiane, Entreprise des eration of mandatory deliveries of cross-border mails) PostesØ@ØT~l~communications (Luxembourg), CTT terminal dues agreement. The purpose of both Correios de Portugal SA, Correos y Tel~grafos (Spain), agreements is to replace the CEPT terminal dues system, The Post Office (United Kingdom), Norway Post, and as explained under point 4. Terminal dues are the Post and Telecom Iceland Ltd. remunerations applied between public postal operators (PPOs) for the delivery of incoming cross-border mail. A number of PPOs (4) of EU Member States who were The earlier version of this agreement, dated 31 parties to the earlier REIMS I Agreement, La Poste/De December 1995, was notified in December 1995. Post (Belgium), Posten AB (Sweden), An Post (Ireland), However, this agreement expired on 30 September 1997 PTT Post BV (The Netherlands), have not signed the since one of its provisions, that the Spanish postal REIMS II Agreement, nor did the Swiss postal operator operator should have acceded to the Agreement by 31 re-sign the agreement.
    [Show full text]
  • FT-WP-19-001 | May 21, 2019 Table of Contents
    Cover Office of Inspector General | United States Postal Service White Paper Foreign Posts’ Retirement Asset Investments Report Number FT-WP-19-001 | May 21, 2019 Table of Contents Cover Executive Summary ...................................................................................................................................... 1 Transmittal Letter .......................................................................................................................................... 3 Observations .................................................................................................................................................... 4 Introduction .................................................................................................................................................. 4 Pension Plan Investment Diversification ......................................................................................... 7 Fiduciary Requirements ................................................................................................................... 9 Governance ............................................................................................................................................ 10 Investment Management Style...................................................................................................... 12 Managing Investment Expenses ......................................................................................................... 12 Public Policy Issues ..................................................................................................................................
    [Show full text]
  • Logistics System and Process in Express Delivery Service Companies
    LOGISTICS SYSTEM AND PROCESS IN EXPRESS DELIVERY SERVICE COMPANIES Hanzheng Zhu Bachelor’s Thesis May, 2010 Degree Programme in Logistics Engineering Technology, Communication and Transport DESCRIPTION Author(s) Type of publication Date Bachelor´s Thesis 25/05/2010 Zhu Hanzheng Pages Language 53+7 English Confidential Permission for web ( ) Until publication ( X ) Title LOGISTICS SYSTEM AND PROCESS IN EXPRESS DELIVERY SERVICE COMPANIES Degree Programme Degree Programme in Logistics Engineering Tutor(s) Salmijärvi Olli Assigned by Xi’an Express Mail Service Logistics Company of China Post Abstract Express delivery services (EDS), as a young industry, are currently experiencing a rapid growth to fulfill the increasing demand. With the aims of being fast, safe, controllable and traceable, EDS companies have developed a quite different logistics network and systems in their logistics process. The purpose of this study was to describe EDS network models, like the spoke-hub paradigm, as well as the way of EDS processing. It was also studied how much of advanced and automated technologies and methods, like geographical information system, are used for optimizing the network, accelerating the delivery speed and improving services. The whole logistics chain of EDS was to be presented in this thesis. Express Mail Service (EMS), a large Chinese express delivery corporation, plays an important role in this market. Its significant part, EMS of China Post corporation, is now experiencing hard competition. This thesis went deeper inside the Chinese EMS company and found reasons that have led to competitive advantages and weaknesses through using the SWOT analysis. The research material included a lot of information and data from EMS company and its market and from the author’s internship experience.
    [Show full text]
  • Emergency/Contingency Planning – Phase 1A, Goals I and II (People)
    PANDEMIC RECOVERY GUIDE for Postal Services Version I Published by the Universal Postal Union (UPU) Berne, Switzerland Developed by the UPU International Printed in Switzerland by the printing services Bureau’s Development and of the International Bureau of the UPU Cooperation Directorate in close cooperation with the UPU COVID-19 Copyright © 2021 Universal Postal Union All rights reserved Recovery Plan Task Force Except as otherwise indicated, the copyright in this publication is owned by the Universal Postal Union. Reproduction is authorized for non-commercial purposes, subject to proper acknowledgement of the source. This authorization does not extend to any material identified in this publication as being the copyright of a third party. Authorization to reproduce such third party materials must be obtained from the copyright holders concerned. AUTHOR: UPU International Bureau’s Development and Cooperation Directorate TITLE: Pandemic Recovery Guide for Postal Services, 2021 ISBN: 978-92-95116-04-7 DESIGN: Sonja Denovski, UPU graphic arts Unit CONTACT: hashim©[email protected] [email protected] The boundaries used on the maps in this publication do not imply official endorsement or acceptance by the United Nations or the UPU Contents Abbreviations...............................................................................................................................................................................6 Glossary of business continuity terminology .......................................................................................7
    [Show full text]
  • Posteurop NEWS Your Semestrial Link to the Postal Industry SUMMER 2017
    PostEurop NEWS Your semestrial link to the postal industry SUMMER 2017 IN THIS ISSUE > Insights into Posta Romana (p. 4) > New Rules for VAT in the E-Commerce Market (p. 8) > Teach and Train, the New Retail Network Forum’s Approach (p. 18) > Digital Media Training (p. 24) WWW.POSTEUROP.ORG PostEurop NEWS – Summer 2017 CONTENT 03 FROM THE EDITOR 20 MARKET • We’re back! The EUROPA Competition Returns 04 THE ASSOCIATION • Future Planning on Stamps and Philately in • Insights into Posta Romana Dubrovnik • Looking into Big Data • World Mail & Express Conference in Paris 08 REGULATORY • Keep Me Posted EU Campaign News • New Rules for VAT in the E-Commerce Market: 24 CORPORATE SOCIAL RESPONSIBILITY the European Union Proposal • Digital Media Training “All You Need to Know • EAC Plenary and Postal Directive about Social Media” Working Group (PDWG) Meeting • Intensifying E-Commerce Campaign Activities 25 SECURITY & CUSTOMS • New Structure at the UAC and • The Big Challenges on the 2020 Horizon for Extemporary Group for UPU Pension Fund Posts and Customs 26 COMMUNICATIONS 15 EVENTS • Twitter Workshops on EU Advocacy 16 OPERATIONS 27 EUROPEAN PROJECTS • Customers Demand End-to-End Quality • Erasmus+ Programme • Remuneration Forum Workshop and Meeting • SAFEPOST Project in Prague • Teach and Train, the New Retail Network Forum’s Approach • OAC Steering Committee Meeting Written, edited and produced by PostEurop Editor-in-Chief : Cynthia Wee-Neumann Editor and Translator : Maïté Graisse Contributors : Waqas Ahsen, Antonio Amaral, Simona Bratuša, Markéta
    [Show full text]