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Emergency/Contingency Planning – Phase 1A, Goals I and II (People)

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Emergency/Contingency Planning – Phase 1A, Goals I and II (People) PANDEMIC RECOVERY GUIDE for Postal Services Version I Published by the Universal Postal Union (UPU) Berne, Switzerland Developed by the UPU International Printed in Switzerland by the printing services Bureau’s Development and of the International Bureau of the UPU Cooperation Directorate in close cooperation with the UPU COVID-19 Copyright © 2021 Universal Postal Union All rights reserved Recovery Plan Task Force Except as otherwise indicated, the copyright in this publication is owned by the Universal Postal Union. Reproduction is authorized for non-commercial purposes, subject to proper acknowledgement of the source. This authorization does not extend to any material identified in this publication as being the copyright of a third party. Authorization to reproduce such third party materials must be obtained from the copyright holders concerned. AUTHOR: UPU International Bureau’s Development and Cooperation Directorate TITLE: Pandemic Recovery Guide for Postal Services, 2021 ISBN: 978-92-95116-04-7 DESIGN: Sonja Denovski, UPU graphic arts Unit CONTACT: hashim©[email protected] [email protected] The boundaries used on the maps in this publication do not imply official endorsement or acceptance by the United Nations or the UPU Contents Abbreviations...............................................................................................................................................................................6 Glossary of business continuity terminology .......................................................................................7 Chapter I: Introduction ......................................................................................................................................................12 Use of the guide ........................................................................................................................................................ 13 Purpose and goals .......................................................................................................................................... 13 Chapter II: Recovery plan as part of business continuity planning ..................................................14 Introduction to business continuity planning .......................................................................................... 15 Sample methodology – Six steps for establishing a BCP ...................................................................16 The six-step COVID-19 business continuity plan .....................................................................................18 BCP adapted to COVID-19 lessons learned ................................................................................................. 19 Chapter III: Pandemic landscape ................................................................................................. 20 Case of COVID-19 pandemic ............................................................................................................................... 21 COVID-19 pandemic chronology ...................................................................................................................... 21 Global COVID-19 pandemic situation (at 20 January 2021) ...............................................................21 Worldwide impact................................................................................................................................................... 22 Chapter IV: Impact on postal sector and UPU IB support ........................................................ 24 Timeline: COVID-19 development and the postal sector .................................................................. 25 Role of Posts during the pandemic ............................................................................................................... 26 Impact of the pandemic on the postal sector .......................................................................................... 26 Staff and health and safety ..........................................................................................................................26 Health and safety of staff and customers .................................................................................................... 26 Postal staff illness ................................................................................................................................................. 27 Teleworking and lockdown of postal staff ................................................................................................... 27 Lack of protective equipment ......................................................................................................................... 27 Temporary staff limitations ............................................................................................................................... 27 Staff pay cuts or redundancies ........................................................................................................................ 27 Operational issues ......................................................................................................................................... 27 Disruption of postal logistics network and international postal services ........................................... 27 Reduced points of service and post office hours ...................................................................................... 27 New work practices to limit contact .............................................................................................................. 28 Drop in payment and financial services ....................................................................................................... 28 Decrease in quality of service ......................................................................................................................... 28 Increased customs clearance time ................................................................................................................. 28 Delivery standards no longer maintained .................................................................................................. 28 Business/financial issues ...............................................................................................................................29 Drop in postal volumes ..................................................................................................................................... 29 Impact on domestic flows................................................................................................................................. 29 Difficulty for postal dispatches to reach the final country of destination ........................................... 29 Decrease in demand for postal services ...................................................................................................... 30 Decrease in revenue for postal companies ................................................................................................. 30 Financial impact/budget problems ............................................................................................................... 30 Increase/decrease of e-commerce sales ...................................................................................................... 30 UPU IB support in response to COVID-19 pandemic ............................................................................. 30 Protection of postal workers ......................................................................................................................... 30 Monitoring the situation .................................................................................................................................31 EmIS messages .................................................................................................................................................31 Alternative means of transport .....................................................................................................................31 Cooperation with international organizations .........................................................................................31 Chapter V: Crisis assumptions ......................................................................................................32 Getting ready to restart after the pandemic ............................................................................................. 33 Public health assumptions ............................................................................................................................ 33 Global economic/trade assumptions ......................................................................................................... 34 Postal development tendency assumptions ..............................................................................................35 Postal operations assumptions .................................................................................................................... 36 Chapter VI: Overview of planning ...............................................................................................38 Phases ............................................................................................................................................................................. 39 Response – Emergency plan........................................................................................................................
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