Sustainability CONCISE

2017/18 PHOENIX. WHO WE ARE.

The PHOENIX group is a leading European health service provider. It was formed in 1994 from the merger of five regional pharmaceutical whole­salers in . Today, the company employs around 36,000 employees and offers a unique coverage in . WE’RE TALKING STRAIGHT.

Pharmaceutical products, logistics, transport, retail, services – and people: Our business is complex. Indispensable for health and quality of life, with good opportunities for profitable growth. At the same time, however, it also carries risks and has an impact on the world around us. We move many vehicles, consume energy and resources, have to comply with a wide variety of regulations, work with sensitive data and are Pharma Services provides services along the responsible for around 36,000 employees. entire pharmaceutical supply In pharmaceutical wholesale chain. The All-in-One concept We are aware of that and this is the key to improving every day. Our motto the PHOENIX group has stands for a comprehensive 164 distribution centres range of services that benefits is to speak plainly: Where do we stand? What course can and must we in 27 European countries drug manufacturers, set? We ensure our key figures and performance are transparent and set from which it supplies drugs pharmacies, and patients. ourselves ambitious goals that we consistently pursue across all divisions. and other health products In pharmacy retail to pharmacies and the PHOENIX group operates medical institutions. around 2,500 of its own After all, sustainability has long been inextricably linked to our identity pharmacies in 14 countries and our growth. – of which around 1,300 operate under the corporate brand Yours BENU. In addition to Norway, the United Kingdom, the and Switzerland, the company is represented in the Eastern European and Oliver Windholz Baltic markets. Chief Executive Officer THIS IS EXACTLY WHERE WE ACT SUSTAINABLY: ALL OVER EUROPE. PHOENIX group

Employees Satisfaction through dialogue-oriented corporate culture Wide range of training Compliance with the and further education Code of Conduct opportunities Secure handling of data Healthy and safe Quality management for working environment Society drug safety Together for a healthy future for children Promotion of scientific Manufacturer progress in pharmaceutical research Support for regional and long-term initiatives on children’s health

Pharmacies Distribution Center

Waste reduction through Health consultation recycling and conserving Ecological carrier bags Energy savings through Energy efficiency through modern technologies LED use Use of renewable energies

Transports Private Labels Temperature-controlled and insulated pharmaceutical vehicles for sensitive drugs Reduction of transport emissions through modern vehicle fleet, fuel efficient eco-driving, use of environ- mentally friendly fuels Economic success is reflected in figures. But also in trust and respect. WE HAVE HIGH STANDARDS – IN OUR WORK AND DAILY INTERACTIONS.

VALUE CREATION FOR CUSTOMERS AND COMPANIES

RESPONSIBILITY For us, sustainability does not end COMPLIANCE QUALITY SAFETY when we leave the company premises. Respect human rights, prevent corruption Our stringent quality management Customer data is in safe hands with us. Together with our partners, we assume and unfair competition: Trust is the basis of guarantees safety and quality in products All of our employees are trained on data responsibility along our entire supply good cooperation. For this reason, PHOENIX and services. We are committed to drug protection, in particular with regard to the chain. A supplier code for the purchase attaches great importance to compliance. safety and anti-counterfeiting initiatives new data protection regulations. of indirect goods and merchandise throughout Europe. has been in force since 2017.

> 90% group-wide coverage with the quality management standard ISO 9001 PROTECTION OF We provide THE ENVIRONMENT health throughout

Europe. This is LESS WASTE In 2017, we reduced the volume of pharmaceutical waste by 88.6 metric tons compared with the previous year. The not possible recycling rate for non-hazardous waste is at a high level of 68 percent. – 88.6t without using MORE ELECTRICITY CONSUMPTION As we are growing steadily, absolute electricity resources. consumption is also up 5.9 percent on the previous year. Nevertheless, we are always + 5.9% looking for new ways to reduce electricity THAT’S WHY consumption. WE WORK CONSISTENTLY LESS CO2 EMISSIONS ON IMPROVING High drug availability means many routes OUR EFFICIENCY. from A to B. This cannot be avoided in the future either, but we are developing solutions for future-oriented transport logistics that reduce fuel consumption and the associated pollutant emissions. In 2017/18, we reduced transport CO emissions by 8.0 percent – 8.0% 2 compared with the previous year. If you want to have and keep the best people, you have to take care of them. WE INVEST IN THEIR CAREER,

HEALTH AND SATISFACTION. WE CREATE OPPORTUNITIES for our employees by systematically promoting their potential. Consequently, we have established a wide range of training and further education measures and a PROMOTION future-oriented talent management system. A win-win situation: employees and the OF EMPLOYEES company benefit equally from qualified, motivated and loyal employees.

36,300 PEOPLE SICKNESS RATE REDUCED are currently employed by the PHOENIX group. We bring health. Of course, this also applies We take our responsibility as an employer to our own team. A healthy and safe working very seriously. Our goal is to have a corpo- environment has high priority. We set our- rate culture based on dialogue, trust and selves the task of reducing our sickness appreciation. To find out how well we are rate with measures such as active health succeeding, we ask our employees directly management. Nevertheless, reducing the via employee surveys. quota remains a major challenge.

– 0.1% We were able to reduce the sickness rate by 0.1 percent compared to the previous year. COMMITMENT We’re all right. TO SOCIETY We use our strength to make others 915,000 WITH THIS AMOUNT, The PHOENIX group invested 915,000 euros A LOT CAN BE DONE. in the common good in 2017/18. The projects and initiatives we support – mainly in Europe – stronger. always focus on people. BEYOND OUR BUSINESS, WE PROVIDE TARGETED HELP AND SUPPORT.

Under this motto we have summarised the TOGETHER social commitment of the PHOENIX group in 2017/18. The funding focus is on the FOR A health of children and scientific progress in pharmaceutical research. HEALTHY FUTURE FOR CHILDREN. IT’S US. IF YOU WANT TO KNOW MORE.

You can contact us, because we are responsible.

Stefanie Göndöcs Responsibility portal Sustainability report PHOENIX group 2017/18 CSR and Communications Manager Phone +49 (0)621 8505 8503 [email protected]

Austria Finland Netherlands Beatrice Branka Hanne Bergholm Ellen van Lemmen PHOENIX Tamro Oyj Brocacef Groep NV Arzneiwarengroßhandlung GmbH [email protected] [email protected] www.phoenixgroup.eu/en/ www.phoenixgroup.eu/en/ [email protected] responsibility responsibility/download Norway Bosnia and Herzegovina Pierre-Eric Faivre Gunn Grasbakken Ednan Mačkić PHOENIX Pharma SAS Apotek 1 PHOENIX Pharma d.o.o. [email protected] [email protected] [email protected] Germany Bulgaria Stefanie Göndöcs Adrianna Walczyna Elena Stoichkova PHOENIX Pharmahandel PHOENIX Pharma Polska Sp. z o.o. PHOENIX Pharma EOOD GmbH & Co KG [email protected] [email protected] [email protected] IMPRINT Serbia Croatia Danijela Simovic Silvija Češljaš Zsuzsa Bóka PHOENIX Pharma d.o.o. PHOENIX Farmacija d.d. PHOENIX Pharma Zrt. [email protected] Publisher Concept, text, design, and realisation [email protected] [email protected] Ingo Schnaitmann Corporate Communications PHOENIX group Slovakia Czech Republic Lucia Rukovanska Head of Corporate Communications HGB Hamburger Geschäftsberichte Petra Svobodova Guisy Carneade PHOENIX Zdravotnícke Stefanie Göndöcs GmbH & Co. KG, , Germany PHOENIX Lékárenský Comifar Group zásobovanie a.s. velkoobchod s.r.o. [email protected] [email protected] CSR and Communications Manager [email protected] PHOENIX group Illustration Latvia Sweden Klaas Horeis Denmark Kristine Vanaga Peter Damberg Merete Wagner Hoffmann Tamro Baltics Tamro AB PHOENIX Pharma SE Nomeco A/S [email protected] [email protected] Corporate Communications © PHOENIX Pharma SE, , Germany. [email protected] Lithuania Switzerland Pfingstweidstrasse 10 –12 All rights reserved. Estonia Rasa Slauskiene Iris Wegmann 68199 Mannheim Liina Kippasto Tamro Baltics Amedis-UE AG Germany Tamro Baltics [email protected] [email protected] [email protected] Phone +49 (0)621 8505 8503 Macedonia United Kingdom Fax +49 (0)621 8505 8501 Kristina Kostoska Georgie Dutton PHOENIX Pharma DOOEL PHOENIX Healthcare Distribution Limited [email protected] Print compensated Id-No. 1873486 kristina.kostoska@ [email protected] www.phoenixgroup.eu www.bvdm-online.de phoenixpharma.com.mk PHOENIX Pharma SE Pfingstweidstrasse 10 –12 68199 Mannheim Germany www.phoenixgroup.eu