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Executive Board of the PHOENIX Group 08 Report of the Supervisory Board 10 Members of the Supervisory Board 11 PHOENIX Group in the Capital Market

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Executive Board of the PHOENIX Group 08 Report of the Supervisory Board 10 Members of the Supervisory Board 11 PHOENIX Group in the Capital Market HEALTHCARE THAT FITS INTO YOUR LIFE ANNUAL REPORT 2019 / 2020 WE DELIVER HEALTH. The PHOENIX group is a leading healthcare In pharmaceutical wholesale, the PHOENIX provider in Europe, reliably supplying people group has 161 distribution centres in 27 Euro- EACH AND EVERY DAY. with drugs and health products every day. pean countries from which it supplies drugs ACROSS EUROPE. The PHOENIX group originated from the and other health products to pharmacies and merger of five regional pharmaceutical medical institutions. Numerous other pro- wholesale businesses in Germany in 1994. ducts and services for pharmacy customers Today, with more than 39,000 employees, complete the port folio – from assistance in the company offers unique geographical advising patients to modern goods manage- coverage throughout Europe, making a vital ment systems to pharmacy cooperation contribution to comprehensive healthcare. programmes. With more than 13,500 inde- The PHOENIX group’s vision is to be the best pendent pharmacies in the company’s integrated healthcare provider – wherever cooperation and partner programmes, the it is active. This means providing each cus- PHOENIX group’s pharmacy network is the tomer group with the best possible products largest of its kind in Europe. The PHOENIX and services along the entire pharmaceutical Pharmacy Partnership acts as the Europe- supply chain. wide umbrella for the PHOENIX group’s 13 pharmacy cooperation programmes in 16 countries. In pharmacy retail, the PHOENIX group ope- Pharma Services provides services along rates more than 2,700 of its own pharmacies the entire pharmaceutical supply chain. in 15 countries – of which over 1,500 operate The “All-in-One” concept stands for a com- under the corporate brand BENU. In addition prehensive range of services that benefits to Norway, the United Kingdom, the Nether- drug manufacturers, pharmacies, and lands, and Switzerland, the company is also patients alike. The PHOENIX group takes heavily represented in Hungary, the Czech on the entire distribution process for the Republic, Slovakia, Serbia, Montenegro, pharmaceutical industry as desired and pro- Romania, and the Baltic markets. Our more vides a first-class basis for decision-making than 20,000 pharmacy employees have with its business intelligence solutions. around 160 million customer contacts each year. They dispense approximately 375 million drug packages to patients and advise them on issues concerning pharmaceuticals and general health. > Total operating performance > Revenue €34.5 billion €27.3 billion > Increase in total operating performance > Increase in Revenue compared with 2018/19 of compared with 2018/19 of 4.5% 5.9% STAY INFORMED WHEREVER YOU ARE ON-THE-SPOT ADVICE A PREVENTIVE APPROACH PROFESSIONALLY EQUIPPED HEALTH- 01 02 03 04 So easy Keeping it Simply Getting well CARE personal stress-free faster Individual consultation and digital simplicity. To connect the two, we Bright and friendly. At the BENU pharmacies, everyone feels welcome. That is why the new Just in case. In more than 2,700 pharmacies, PHOENIX provides a broad Swift and automated supply. Our new logistics centre for pharmaceuti- support community pharmacies in Germany with our “deine Apotheke” store concept, launched throughout Europe, is also being introduced in the other spectrum of services. From diabetes advice to blood pressure and blood sugar cals and health products is located in Køge, Denmark. It is the largest of concept. Thanks to a smartphone app, customers can stay informed wherever PHOENIX pharmacy chains. The open room design offers a variety of measurements, as well as flu vaccinations. The new travel health service provided by its kind in Northern Europe and ensures that drugs reach pharmacies and THAT FITS they are and locate their nearest pharmacy quickly. Drugs and health products can be modern technologies, as well as space for personal consultations at Rowlands Pharmacy in the United Kingdom even helps customers with a stress-free pre- end customers as quickly as possible. When it comes to health, time is of the pre-ordered online – and soon via e-prescription too. Even PAYBACK loyalty points can separate tables. Interactive offerings are displayed on screens. As a paration of their holidays. Patients book a telephone consultation online with a qualified essence. At the warehouse in Køge, 1,000 pallets per hour are stored and retrieved be collected and redeemed digitally. Also, the first and only women’s magazine available in wholesaler, we pass on successfully trialled measures like these care staff member and receive a personalised travel health plan. They then visit the phar- in a fully automated process. The building covers 25,000 m2 and has space for more than the community pharmacies is “deine Apotheke” including features on health, fashion, and directly to the independent pharmacies in our pharmacy cooperation macy, where they receive vaccination advice from the pharmacist as well as the prescribed 55,000 pallets. Inside, algorithms based on order history determine the best storage location entertainment. Throughout Europe, we are developing similar offerings, such as smart- programmes. An exchange of ideas that ultimately helps patients vaccinations. We support our customers throughout their lives, in every situation. for each product in order to save time on storage and retrieval. This means that customers phone apps, for pharmacies and end customers. This reflects our guiding principle “Become rely on highly individualised care. at the pharmacies can get well again quickly. digital – remain a pharmacy”. INTO YOUR a PHOENIX company LIFE WIR BRINGEN GESUNDHEIT. Die PHOENIX group ist ein führender Im Pharmagroßhandel ist die PHOENIX group Gesundheitsdienstleister in Europa und mit 161 Vertriebszentren in 27 europäischen TAG FÜR TAG. EUROPAWEIT. beliefert Menschen jeden Tag verlässlich Ländern aktiv und beliefert Apotheken und mit Arzneimitteln und Gesundheitsprodukten. medizinische Einrichtungen mit Arzneimitteln STAY INFORMEDIhren WHEREVER Ursprung hat YOU die ARE PHOENIX group und Gesundheitsprodukten. Zahl reiche Ange­ ON-THE-SPOT ADVICE A PREVENTIVE APPROACH PROFESSIONALLY EQUIPPED im Zusammenschluss fünf regional tätiger bote und Dienstleistungen für Apotheken­ pharmazeutischer Großhandlungen in kunden – von der Unterstützung der Patienten­ Deutschland im Jahr 1994. Das Unterneh­ beratung, über moderne Warenwirt schafts­ men bietet heute eine europaweit einzigartige systeme bis hin zu Apo theken­Kooperations­ 01 Flächenabdeckung und leistet mit über programmen – ergänzen das Leistungs­ 02 03 04 HEALTH- 39.000 Mitarbeitern einen wichtigen Beitrag spektrum. Das Apothekennetz werk der für eine umfassende Gesundheitsversorgung. PHOENIX group mit über 13.500 unabhän­ Die PHOENIX group hat die Vision, der beste gigen Apotheken in den Kooperations­ und integrierte Gesundheitsdienstleister zu sein – Partnerprogrammen des Unternehmens wo immer sie tätig ist. Das bedeutet, dass ist europaweit das größte seiner Art. Dabei jeder Kundengruppe die für sie optimalen fungiert die PHOENIX Pharmacy Partnership So easyDienstleistungen und Produkte entlang der als europaweites Dach der 13 Apotheken­ Keeping it Simply Getting well gesamten pharmazeutischen Wertschöp­ Kooperationsprogramme der PHOENIX group CARE fungskette angeboten werden. in 16 Ländern. personal stress-free faster Im Apothekeneinzelhandel betreibt Pharma Services erbringt Dienstleistungen die PHOENIX group über 2.700 eigene entlang der gesamten pharmazeutischen Apo theken in 15 Ländern – davonIndividual über consultationWertschöpfungskette. and digital simplicity. Das Konzept To „All connect­in­ the two, we Bright and friendly. At the BENU pharmacies, everyone feels welcome. That is why the new Just in case. In more than 2,700 pharmacies, PHOENIX provides a broad Swift and automated supply. Our new logistics centre for pharmaceuti- 1.500 unter der Unternehmensmarke BENU. One“ steht dabei für ein umfassendes Neben Norwegen, dem Vereinigtensupport König ­communityServiceangebot, pharmacies von indem Germany Arzneimittelher with our­ “deine Apotheke” store concept, launched throughout Europe, is also being introduced in the other spectrum of services. From diabetes advice to blood pressure and blood sugar cals and health products is located in Køge, Denmark. It is the largest of reich, den Niederlanden und derconcept. Schweiz Thankssteller, to a Apothekensmartphone und app,Patienten customers profitieren. can stay informed wherever PHOENIX pharmacy chains. The open room design offers a variety of measurements, as well as flu vaccinations. The new travel health service provided by its kind in Northern Europe and ensures that drugs reach pharmacies and THAT FITSist das Unternehmen im Wesentthey lichen are in and locateFür die their pharmazeutische nearest pharmacy Industrie quickly. über­ Drugs and health products can be modern technologies, as well as space for personal consultations at Rowlands Pharmacy in the United Kingdom even helps customers with a stress-free pre- end customers as quickly as possible. When it comes to health, time is of the Ungarn, Tschechien, der Slowakei,pre-ordered Serbien, onlinenimmt – and die PHOENIX soon via group e-prescription auf Wunsch too. die Even PAYBACK loyalty points can separate tables. Interactive offerings are displayed on screens. As a paration of their holidays. Patients book a telephone consultation online with a qualified essence. At the warehouse in Køge, 1,000 pallets per hour are stored and retrieved
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