U.S. Stock Index

Total Page:16

File Type:pdf, Size:1020Kb

U.S. Stock Index Release Date: 06-30-2021 U.S. Stock Index .......................................................................................................................................................................................................................................................................................................................................... Benchmark Overall Morningstar Rating™ Morningstar Return Morningstar Risk Russell 3000 TR USD QQQQ Above Average Above Average Out of 1257 Large Blend investments. An investment's overall Morningstar Rating, based on its risk-adjusted return, is a weighted average of its applicable 3-, 5-, and 10-year Ratings. See disclosure page for details. Investment Information Performance as of 06-30-21 Investment Objective & Strategy 60 Total Return % The Fund shall be invested and reinvested in a portfolio of 45 as of 06-30-21 Investment equity securities with the objective of approximating as 30 Benchmark closely as practicable the capitalization weighted total rate of 15 return of the segment of the United States market for 0 publicly traded equity securities represented by the 3,000 -15 largest capitalized companies. The criterion for the selection -30 Average annual, if greater of investments shall be the Russell 3000 Index. The Fund -45 than 1 year uses a passive or indexing approach to try to achieve the YTD 1 Year 3 Year 5 Year 10 Year Since Inception investment objective. Unlike many funds, the Fund does not try to outperform the index it seeks to track and does not 15.13 44.20 18.79 17.95 14.74 16.27 Investment Return % 15.11 44.16 18.73 17.89 14.70 16.24 Benchmark Return % seek temporary defensive positions when markets decline or 14.84 40.47 16.77 16.15 13.21 13.97 Category Average % appear overvalued. Fees and Expenses as of 12-31-20 The performance data quoted reflects past performance. Past performance does not guarantee future results. The Expense Ratio 0.03% investment return and principal value of an investment will fluctuate so that an investor's shares, when redeemed, may be Total Annual Operating Exp per $1000 $ 0.30 worth more or less than their original cost. Current performance may be lower than the performance data quoted. For the Maximum Sales Charge . most recentYTD month end performanceYTD information,YTD pleaseYTD call 1-800-922-9945,YTD or visit YTDrps.troweprice.com. 12b-1 Fee . Portfolio Analysis Redemption Fee/Term . Composition as of 06-30-21 % Assets Morningstar Equity Style Box™ as of 06-30-21 % Market Cap Portfolio Manager(s) U.S. Stocks 98.8 Large Giant 41.97 ........................................................ Management Team. Non-U.S. Stocks 0.9 Mid Large 30.40 Bonds 0.0 Operations and Management Medium 19.24 Cash 0.3 Small Inception Date 07-01-10 Small 6.26 Other 0.0 ........................................................ Management Company BlackRock Institutional Trust Micro 2.13 Company NA Value Blend Growth Telephone - Morningstar Sectors as of 06-30-21 % Fund Web Site - Top 10 Holdings as of 06-30-21 % Assets Apple Inc 4.83 h Cyclical 31.58 Issuer Sanofi U.S. Pension Investment ....................................................................................................... Microsoft Corp 4.59 Committee r Basic Materials 2.13 Amazon.com Inc 3.35 t Consumer Cyclical 12.01 Category Description: Large Blend Facebook Inc A 1.87 y Financial Services 13.86 Large-blend portfolios are fairly representative of the overall Alphabet Inc A 1.64 US stock market in size, growth rates and price. Stocks in the ....................................................................................................... u Real Estate 3.58 top 70% of the capitalization of the US equity market are Alphabet Inc Class C 1.60 j Sensitive 46.65 ....................................................................................................... defined as large cap. The blend style is assigned to portfolios Tesla Inc 1.18 i Communication Services 10.32 where neither growth nor value characteristics predominate. Berkshire Hathaway Inc Class B 1.17 o Energy 2.80 These portfolios tend to invest across the spectrum of US NVIDIA Corp 1.08 p Industrials 9.33 industries, and owing to their broad exposure, the portfolios' JPMorgan Chase & Co 1.05 a Technology 24.20 returns are often similar to those of the S&P 500 Index. ....................................................................................................... Total Number of Stock Holdings 2960 k Defensive 21.78 Volatility And Risk ....................................................................................................... Total Number of Bond Holdings 0 s Consumer Defensive 5.78 Investment Turnover Ratio % 6.34 d Healthcare 13.67 Low Moderate High Total Assets ($mil) 644.13 f Utilities 2.33 Category Principal Risks For more information on the risks presented, please refer to http://rps.troweprice.com/riskglossary/blackrock Best 3 Month Return Worst 3 Month Return Underlying Fund Risk 1, Equity Investment Risk, Securities Lending Risk 1, Derivatives Risk 1, Small-Capitalization Companies 22.04% -20.86% Risk, Mid-Capitalization Companies Risk (Apr '20 - Jun '20) (Jan '20 - Mar '20) SUSI ©2021 Morningstar, Inc., Morningstar Investment Profiles™ 312-696-6000. All rights reserved. The information contained herein: (1) is proprietary to ® Morningstar and/or its content providers; (2) may not be copied or distributed and (3) is not warranted to be accurate, complete or timely. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of information. Past performance is no guarantee of future ß performance. Visit our investment website at www.morningstar.com..
Recommended publications
  • Russell 2500 Index
    Product highlights Russell 2500 Index A complete view of the small-to-mid (SMID) A trusted partner Approximately $9 trillion is benchmarked cap segment of the US equity market. to the Russell US Indexes*, which provide A subset of the Russell 3000 Index, the Russell 2500 comprehensive representation of the US Index includes the Russell 2000 Index plus the smallest equity market and its size and style segments. 500 mid-cap companies from the Russell 1000 Index based on a combination of their market cap and current Relevant index membership. The Russell US Indexes are modular and flexible in their design, enabling Russell 2500 Index and Russell US Indexes customizable asset allocation structure. Representative Comprehensive coverage of the SMID cap US market segment, suitable as a benchmark for actively managed investments or as the foundation of index-linked products such as mutual funds and ETFs. Reliable Maintained using transparent, objective rules including annual reconstitution, quarterly eligible IPO additions and daily corporate action adjustments to ensure the index remains accurately representative. *Source: Data as of December 31, 2017 as reported on April 2, 2018 by eVestment for institutional assets, Morningstar for retail mutual funds, insurance products, and ETFs, and additional passive assets directly collected • Initial launch date: June 1, 1990 by FTSE Russell. AUM data includes blended benchmarks • Historical data back to: December 31, 1978 and excludes futures and options. Passive assets directly • Bloomberg Price Return Ticker: R2500 collected by FTSE Russell have been removed from third • Bloomberg Total Return Ticker: RU25INTR party sources to prevent double counting. No assurances • Thomson Reuters RIC: .R25I are given by FTSE Russell as to the accuracy of the data.
    [Show full text]
  • Financial Market Data for R/Rmetrics
    Financial Market Data for R/Rmetrics Diethelm Würtz Andrew Ellis Yohan Chalabi Rmetrics Association & Finance Online R/Rmetrics eBook Series R/Rmetrics eBooks is a series of electronic books and user guides aimed at students and practitioner who use R/Rmetrics to analyze financial markets. A Discussion of Time Series Objects for R in Finance (2009) Diethelm Würtz, Yohan Chalabi, Andrew Ellis R/Rmetrics Meielisalp 2009 Proceedings of the Meielisalp Workshop 2011 Editor Diethelm Würtz Basic R for Finance (2010), Diethelm Würtz, Yohan Chalabi, Longhow Lam, Andrew Ellis Chronological Objects with Rmetrics (2010), Diethelm Würtz, Yohan Chalabi, Andrew Ellis Portfolio Optimization with R/Rmetrics (2010), Diethelm Würtz, William Chen, Yohan Chalabi, Andrew Ellis Financial Market Data for R/Rmetrics (2010) Diethelm W?rtz, Andrew Ellis, Yohan Chalabi Indian Financial Market Data for R/Rmetrics (2010) Diethelm Würtz, Mahendra Mehta, Andrew Ellis, Yohan Chalabi Asian Option Pricing with R/Rmetrics (2010) Diethelm Würtz R/Rmetrics Singapore 2010 Proceedings of the Singapore Workshop 2010 Editors Diethelm Würtz, Mahendra Mehta, David Scott, Juri Hinz R/Rmetrics Meielisalp 2011 Proceedings of the Meielisalp Summer School and Workshop 2011 Editor Diethelm Würtz III tinn-R Editor (2010) José Cláudio Faria, Philippe Grosjean, Enio Galinkin Jelihovschi and Ri- cardo Pietrobon R/Rmetrics Meielisalp 2011 Proceedings of the Meielisalp Summer Scholl and Workshop 2011 Editor Diethelm Würtz R/Rmetrics Meielisalp 2012 Proceedings of the Meielisalp Summer Scholl and Workshop 2012 Editor Diethelm Würtz Topics in Empirical Finance with R and Rmetrics (2013), Patrick Hénaff FINANCIAL MARKET DATA FOR R/RMETRICS DIETHELM WÜRTZ ANDREW ELLIS YOHAN CHALABI RMETRICS ASSOCIATION &FINANCE ONLINE Series Editors: Prof.
    [Show full text]
  • Ready Coller Institute of Venture, • Sources of IP – We Will Awash with Cash
    ISSUE 1a — 2014 WELCOME ISSUE $45 THE VENTURE ECOSYSTEM FRAMEWORK: MESSY, FAST, AND GLOBAL 企业生态系统框架: 凌 乱 、快 速 、全 球 化 Trends Shaping the Venture Ecosystem in 2014 / 06 IS THE VC MODEL ‘BROKEN’? 风险投资模式“破损”了吗? VC Success Definition and Understanding Who Wins and Who Loses / 20 MEASURING SCIENCE PARKS' PERFORMANCE 度量科技园区的业绩 TusPark, Imperial West, and 15 other Parks / 28 time to Impact THE PUBLIC VENTURE POLICY MENU A toolbox of PrOVEN 企业公共政策清单 Policies Public Authorities government policies /36 Can Take / 36 EDITORIAL BOARD Jeremy Coller Eli Talmor Contents Moshe Zviran Yesha Sivan (Editor-in-Chief) Robyn Klingler-Vidra (Associate Editor) COLLER INSTITUTE OF VENTURE 36 Yù (Zöe) Zhái Itai Asaf Odeya Pergament 04 Ann Iveson COPYRIGHT © Coller Institute of Venture at Tel Aviv University 2014 www.collerinstituteofventure.org 05 06 20 28 WHAT IS THE COLLER INSTITUTE MEASURING SCIENCE PARKS' OF VENTURE?—04 PERFORMANCE—28 TusPark, Imperial West, RESEARCH IS AT THE CORE and 15 other Parks OF THE CIV’S VISION—05 How they are designed and managed to T HE VENTURE ECOSYSTEM achieve optimal performance FRAMEWORK: MESSY, FAST, AND GLOBAL—06 Six Trends Shaping the THE PUBLIC VENTURE Venture Ecosystem in 2014 POLICY MENU—36 44 Policies Public Authorities This article presents a generative Can Take framework for the venture ecosystem and highlights the current trends Public policymakers’ tools for fostering affecting the ecosystem local venture ecosystems I S THE VC MODEL ‘BROKEN’?—20 NEWS IN BRIEF—44 VC Success Definition and The News section offers a selection
    [Show full text]
  • Final Report Amending ITS on Main Indices and Recognised Exchanges
    Final Report Amendment to Commission Implementing Regulation (EU) 2016/1646 11 December 2019 | ESMA70-156-1535 Table of Contents 1 Executive Summary ....................................................................................................... 4 2 Introduction .................................................................................................................... 5 3 Main indices ................................................................................................................... 6 3.1 General approach ................................................................................................... 6 3.2 Analysis ................................................................................................................... 7 3.3 Conclusions............................................................................................................. 8 4 Recognised exchanges .................................................................................................. 9 4.1 General approach ................................................................................................... 9 4.2 Conclusions............................................................................................................. 9 4.2.1 Treatment of third-country exchanges .............................................................. 9 4.2.2 Impact of Brexit ...............................................................................................10 5 Annexes ........................................................................................................................12
    [Show full text]
  • Equity Indexes: Broadly Diversified Or Concentrated and Risky?
    Equity Indexes: Broadly Diversified or Concentrated and Risky? OCTOBER 2020 David Hintz, CFA Portfolio Manager, U.S. Large Cap Equities Ethan Kiliany Research Analyst, U.S. Equities Snapshot Most investors, even those based outside the U.S., are quite familiar with › Many equity indexes, such as the popular the S&P 500 Index. The index represents 500 of the largest U.S. companies S&P 500 Index, are often considered and is often used as a model for popular passive mutual funds that seek to broadly diversified because they hold a mirror its performance. One of the reasons that it is often used as a model large number of securities. by passive investors is its perceived diversification. After all, how can an index with 500 stocks not be diversified? Of course, if that’s not diversified › Today 25% of that index is concentrated enough, investors can easily find indexes that include more U.S. companies. in just the five largest stocks by market The Russell 1000 Index represents about 1,000 U.S. large and mid-cap capitalization—and it is not the only stocks. Or there is the Russell 3000 Index which adds another 2,000 U.S. top-heavy equity index. small companies to that list and represents about 98% of the investible U.S. › The significant outperformance of the five equity market. Many investors, including SEI, believe it’s prudent to diversify largest stocks has led to investors falling equity holdings globally. Here, investors may look at the MSCI ACWI Index, into the recency bias trap—believing what which contains more than 3,000 constituents from 23 developed and 26 has happened recently is likely to continue emerging markets.
    [Show full text]
  • Ishares Russell 1000 Large-Cap Index Fund Fact Sheet
    iShares Russell 1000 Large-Cap BRGKX Index Fund As of 06/30/2021 | Class K: BRGKX | Institutional: BRGNX | Investor A: BRGAX INVESTMENT STRATEGY Invests in a portfolio of assets whose performance seeks to match the performance of the Russell 1000® Index. Rated against 1,257 Large Blend Funds, as of 06/30/2021 based on risk adjusted total return. Overall Ratings are determined monthly and subject to change. The Overall Morningstar Rating for a fund is derived from a weighted average of the performance figures associated with its 3-, 5- and 10-year (if applicable) Morningstar Rating metrics.†† ANNUALIZED PERFORMANCE KEY FACTS Without Sales Charge 1 Year 3 Year 5 Year 10 Year Size of Fund (Millions) $682.3M Class K 42.95 19.06 17.89 14.78 Fund Launch Date 03/31/2011 Benchmark 43.07 19.16 17.99 14.90 Share Class Launch Date 03/31/2011 Morningstar Average 40.47 16.77 16.15 13.21 Morningstar Category Large Blend Number Of Holdings 1,024 CALENDAR YEAR PERFORMANCE Benchmark Russell 1000 Index Without Sales Charge 2016 2017 2018 2019 2020 YTD 2Q2021 ANNUAL EXPENSES Class K 11.92 21.60 -4.85 31.28 20.84 14.92 8.50 Gross Expense Ratio 0.08% Benchmark 12.05 21.69 -4.78 31.43 20.96 14.95 8.54 Net Expense Ratio 0.08% Morningstar Average 10.37 20.44 -6.27 28.78 15.83 14.84 7.55 The Net Expense Ratio excluding Investment Performance data shown represents past performance which is no guarantee of future results.
    [Show full text]
  • Mr. Alp Eroglu International Organization of Securities Commissions (IOSCO) Calle Oquendo 12 28006 Madrid Spain
    1301 Second Avenue tel 206-505-7877 www.russell.com Seattle, WA 98101 fax 206-505-3495 toll-free 800-426-7969 Mr. Alp Eroglu International Organization of Securities Commissions (IOSCO) Calle Oquendo 12 28006 Madrid Spain RE: IOSCO FINANCIAL BENCHMARKS CONSULTATION REPORT Dear Mr. Eroglu: Frank Russell Company (d/b/a “Russell Investments” or “Russell”) fully supports IOSCO’s principles and goals outlined in the Financial Benchmarks Consultation Report (the “Report”), although Russell respectfully suggests several alternative approaches in its response below that Russell believes will better achieve those goals, strengthen markets and protect investors without unduly burdening index providers. Russell is continuously raising the industry standard for index construction and methodology. The Report’s goals accord with Russell’s bedrock principles: • Index providers’ design standards must be objective and sound; • Indices must provide a faithful and unbiased barometer of the market they represent; • Index methodologies should be transparent and readily available free of charge; • Index providers’ operations should be governed by an appropriate governance structure; and • Index providers’ internal controls should promote efficient and sound index operations. These are all principles deeply ingrained in Russell’s heritage, practiced daily and they guide Russell as the premier provider of indices and multi-asset solutions. Russell is a leader in constructing and maintaining securities indices and is the publisher of the Russell Indexes. Russell operates through subsidiaries worldwide and is a subsidiary of The Northwestern Mutual Life Insurance Company. The Russell Indexes are constructed to provide a comprehensive and unbiased barometer of the market segment they represent. All of the Russell Indexes are reconstituted periodically, but not less frequently than annually or more frequently than monthly, to ensure new and growing equities and fixed income securities are reflected in its indices.
    [Show full text]
  • Russell US Indexes – 40 Years of Insights
    Research Russell US Indexes – 40 years of insights June 2019 | ftserussell.com Table of contents Russell 3000 – Mirroring the US equity market 3 Introduction 3 US equity performance vs other asset classes 5 US equity performance in different economic regimes 6 Real equity returns 10 US equity valuations over time 11 The changing structure of the US economy 15 Sector shifts – from manufacturing to services 15 Top 10 Stocks – from Energy to Technology 19 Large- and small-cap US equity markets 20 Performance: Large cap vs. small cap 21 Sector weights: Large cap vs. small cap 23 Valuations: Large cap vs. small cap 27 Summary 29 References 30 ftserussell.com 2 Introduction The Russell US Indexes were created in 1984 by the Frank Russell Company Four decades of Russell US Index (now part of FTSE Russell) with the goal of providing accurate representation data provide a wealth of insights of the investable US equity market. When initially introduced, the Russell into the ongoing US equity market indexes provided five years of simulated back-history so that a historical record evolution would exist, enabling investors to use the indexes at launch without requiring a live track record to be accumulated. As a result, there are now 40 years of performance, characteristics and sector data available for the major indexes within the Russell US Index family as of year-end 2018. The depth and detail of this available information allows us to take a deeper historical view of the US equity market to help investors understand its dynamics and how US equity fits into their overall asset allocation.
    [Show full text]
  • Final Terms 06F48357-5Ae1-4569-A4d4
    Execution Version SBF MIDCAC Sweden OMX Stockholm (OMXS) CAC Small90 OMXCAP France CAC IT Switzerland SWISS MARKET INDEX CAC MID 100 SWISS PERFORMANCE INDEX Germany CDAX PERFORMANCE INDEX Taiwan DAX 30 INDEX Thailand THAI SET 50 INDEX Germany LDAX Index THAI STOCK EXCHG OF THAI Germany X-DAX Index The Stock Exchange of Thailand HDAX INDEX Turkey TURKEY STOCK MKT NATL 100 MDAX ISE National 30 Index PRIME ALL SHARES UK FTSE AIM INDEX SDAX INDEX MSCI UK Index TECDAX INDEX FTSE ALL SHARE INDEX DAX 100 INDEX FTSE SMALLCAP INDEX Greece Athex Composite USA DOW JONES COMPOSITE FTSE/ASE 20 Index NASDAQ COMPOSITE FTSE/ASE Mid 40 RUSSELL 3000 FTSE/ASE Small Cap 80 IX S&P 1500 SUPERCOMPOSITE Hong Kong HANG SENG CHINA AFF. CRP S&P 400 HANG SENG CHINA ENT IDX S&P 500 INDEX HANG SENG COMPOSITE INDEX S&P 600 HANG SENG INDEX NYSE Composite S&P/HKEx LargeCap Index MSCI US Index S&P/HKEx GEM Index DJ INDUSTRIAL AVERAGE Hungary BUDAPEST STOCK EX. INDEX DJ TRANSPORTATION AV. HUNGARIAN TRADED INDEX DJ UTILITIES AVERAGE Iceland Venezuela VENEZUELA STOCK MKT INDX Ireland IRISH OVERALL INDEX Pan-European DJ Euro STOXX 50 P Italy FTSE Italia All Stars Index DJ Euro STOXX Large FTSE Italia MIB Index DJ Euro STOXX P FTSE Italia Mid Cap Index DJ STOXX 600 / Large Israel Tel Aviv 100 Index FTSE Eurotop 300 Japan Japan Topix 500 / 1000 Euronext 100 JASDAQ NEXT150 Index JP MOTHERS INDEX DJ STOXX 50 EUR Topix Core 30 IDX (TSE) Other MSCI Emerging Markets Index NIKKEI 500 INDEX MSCI World Index OSAKA HERCULES INDEX S&P Emerging BMI Tokyo SE REIT Index TOPIX 2ND SECTION TOPIX INDEX Margin: 110% for: - ETFs Eligible Collateral may also include securities whose ISINs are specified by GSI to BNYM, including ETFs listed on a regulated exchange and other equities listed in any of the countries listed above, and in each case as identified to BNYM by GSI (to be listed under separate Annex A); provided, in each case, that such ISINs are supported by BNYM.
    [Show full text]
  • This Material Was Prepared by Marketingpro, Inc., and Does Not Necessarily Represent the Views of the Presenting Party, Nor Their Affiliates
    This material was prepared by MarketingPro, Inc., and does not necessarily represent the views of the presenting party, nor their affiliates. The information herein has been derived from sources believed to be accurate. Please note - investing involves risk, and past performance is no guarantee of future results. Investments will fluctuate and when redeemed may be worth more or less than when originally invested. This information should not be construed as investment, tax or legal advice and may not be relied on for the purpose of avoiding any Federal tax penalty. This is neither a solicitation nor recommendation to purchase or sell any investment or insurance product or service, and should not be relied upon as such. Indices do not incur management fees, costs and expenses, and cannot be invested into directly. All economic and performance data is historical and not indicative of future results. The Dow Jones Industrial Average is a price-weighted index of 30 actively traded blue-chip stocks. The NASDAQ Composite Index is a market-weighted index of all over-the-counter common stocks traded on the National Association of Securities Dealers Automated Quotation System. The Standard & Poor's 500 (S&P 500) is a market-cap weighted index composed of the common stocks of 500 leading companies in leading industries of the U.S. economy. NYSE Group, Inc. (NYSE:NYX) operates two securities exchanges: the New York Stock Exchange (the “NYSE”) and NYSE Arca (formerly known as the Archipelago Exchange, or ArcaEx®, and the Pacific Exchange). NYSE Group is a leading provider of securities listing, trading and market data products and services.
    [Show full text]
  • Russell 2500™ Index Fund F
    Release Date: 06-30-2020 Russell 2500™ Index Fund F ................................................................................................................................................................................................................................................................................................................................................................................................. Benchmark Morningstar Category Overall Morningstar Rating™ Morningstar Return Morningstar Risk Russell 2500™ Index Small Blend QQQQQ High Below Average See disclosure for details. Portfolio Analysis Composition as of 06-30-20 % Assets Top 10 Holdings as of 06-30-20 % Assets Morningstar Equity Sectors as of 06-30-20 % Fund U.S. Stocks 98.4 Teradyne Inc 0.33 h Cyclical 39.22 ....................................................................................................... Non-U.S. Stocks 0.8 Etsy Inc 0.30 r Basic Materials 3.91 Bonds 0.0 FactSet Research Systems Inc 0.29 t Consumer Cyclical 12.05 Cash 0.8 Sarepta Therapeutics Inc 0.29 y Financial Services 13.57 Other 0.0 Fair Isaac Corp 0.28 ....................................................................................................... u Real Estate 9.69 Catalent Inc 0.27 j Sensitive 37.97 ....................................................................................................... Morningstar Equity Style Box ™ as of 06-30-20 % Mkt Cap Neurocrine Biosciences Inc 0.27 Large Giant 0.00 Booz Allen Hamilton Holding Corp Class A 0.26 i Communication
    [Show full text]
  • Russell US Equity Indexes Do Not Take Account of ESG Factors in the Index Design
    Construction and Methodology Russell U.S. Equity Indexes for IOSCO Compliant Indexes v5.2 ftserussell.com An LSEG Business June 2021 Contents 1.0 Introduction ................................................................................................. 5 1.2 FTSE Russell ......................................................................................................................... 5 1.3 IOSCO compliance ............................................................................................................... 5 1.4 Available indexes .................................................................................................................. 5 2.0 Management Responsibilities ................................................................... 7 2.1 FTSE International Limited (FTSE) ..................................................................................... 7 2.2 FTSE Russell External Advisory Committees ................................................................... 7 2.3 Amendments to The Methodology ...................................................................................... 8 3.0 FTSE Russell Index Policies ...................................................................... 9 3.1 Corporate Actions and Events Guide ................................................................................. 9 3.2 Statement of Principles ........................................................................................................ 9 3.3 Queries, Complaints and Appeals .....................................................................................
    [Show full text]