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Transport Ticketing Authority Annual Report 2009-10

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Transport Ticketing Authority Annual Report 2009-10 annual report 2009–10 Level 38 55 Collins Street Melbourne Victoria 3000 PO Box 18023 Collins Street East 8003 Telephone 03 9651 8111 Facsimile 03 9651 7585 DOT4994/10 www.transport.vic.gov.au/tta [email protected] Authorised and produced by the Transport Ticketing Authority Level 38, 55 Collins Street Melbourne Victoria 3000 © Transport Ticketing Authority, September 2010 If you would like to receive this publication in an accessible format, please telephone Transport Ticketing Authority on 03 9651 8111 Designed by Department of Transport Design Team Printed by Impact Digital, Unit 3-4, 306 Albert St, Brunswick VIC 3056 ii Transport Ticketing Authority The Honourable Martin Pakula MLC Minister for Public Transport Level 16, 121 Exhibition Street Melbourne Victoria 3000 The Honourable John Lenders MLC Treasurer of Victoria Level 4, 1 Treasury Place Melbourne Victoria 3002 Dear Ministers Transport Ticketing Authority 2009-10 Annual Report I have pleasure in submitting the Transport Ticketing Authority’s annual report for the year ended 30 June 2010, in accordance with the provisions of the State Owned Enterprises Act 1992 and the Financial Management Act 1994. Yours sincerely Patricia Faulkner Chairperson Transport Ticketing Authority (Public Transport Ticketing Body) 3 September 2010 Annual Report 2009–10 iii iv Transport Ticketing Authority Contents About the Transport Ticketing Authority .................................................................................................................2 Progress ...................................................................................................................................................................4 Chairperson’s report ................................................................................................................................................5 Chief Executive Officer’s report ...............................................................................................................................6 Board of Directors ....................................................................................................................................................7 About myki ...............................................................................................................................................................8 About Metcard ..........................................................................................................................................................8 Report of operations ................................................................................................................................................9 1. Key activities ..................................................................................................................................................9 2. Organisation .................................................................................................................................................14 3. Governance and compliance ........................................................................................................................17 4. Financial management ................................................................................................................................21 Disclosure index ...............................................................................................................................................23 Accountable Officer’s and Chief Finance and Accounting Officer’s declaration ...................................................25 Auditor-General’s report........................................................................................................................................26 Comprehensive operating statement ....................................................................................................................28 Balance sheet ........................................................................................................................................................29 Statement of changes in equity .............................................................................................................................30 Cash flow statement ..............................................................................................................................................31 Notes to the financial statements .........................................................................................................................33 Acronyms and terms..............................................................................................................................................66 Annual Report 2009–10 1 About the Transport Ticketing Authority Our role The Transport Ticketing Authority (TTA) was established in June 2003 to: • manage Victoria’s current Metcard public transport ticketing system contract • oversee the design, build, delivery and operation of the new myki ticketing system. The switch to myki is a significant and necessary change to Victoria’s public transport ticketing system. It represents a move towards contemporary practice of smartcard technology and away from magnetic strip-based and paper ticketing systems that will be increasingly difficult to support into the future. The new myki system will help to meet a number of objectives outlined in The Victorian Transport Plan. With the introduction of myki on metropolitan, regional and V/Line services, travel within and between the city and regional areas will be made easier, responding to a priority in the plan to link rural, regional and metropolitan Victoria. Convenient and easy to use, myki will also meet the plan’s objectives to create a world class transport system and to support sustainable growth. 2 Transport Ticketing Authority Our main objectives and functions Our key business partners The TTA’s prime objective is to ensure that both the current and new ticketing systems meet the needs Kamco of customers and public transport operators. The Kamco (Keane Australia Micropayment Consortium TTA also aims for: Pty Ltd) is the TTA’s key project partner in delivering • a smooth transition to the new ticketing system myki. Kamco was engaged in June 2005, following a throughout metropolitan and regional Victoria public tender process, to design, build and implement the new ticketing system. It will operate myki for 10 • high levels of customer satisfaction with the years. Kamco is a wholly-owned subsidiary of US new ticketing system company Keane Inc. (Keane) • the new ticketing system to meet the requirements Many subcontractors assist Kamco in delivering of public transport operators and provides them key components of the new ticketing system. These with opportunities to enhance service value include Affiliated Computer Services Inc. (software • the new myki and current Metcard ticketing supplier and manufacturer of myki devices), Parkeon systems to achieve high levels of performance, Pty Ltd. (bus and tram driver consoles), Giesecke including the ongoing integrity and value for & Devrient Australasia Pty Ltd. (card suppliers), money of ticketing infrastructure and operations. Gunnebo Entrance Control AB (electronic station gates) and Aegis (call centre provider). The TTA is measured by the following outcomes: Each of these subcontractors has a proven track • delivery of a new ticketing system, following record in delivering and/or operating smartcard the introduction of myki on the metropolitan systems for public transport and other customer train network in December 2009 services in many cities around the world. • transition to the new ticketing system for customers and public transport operators OneLink Transit Systems • customers’ assessment of smartcard The supplier of the current Metcard ticketing system convenience, reliability and ease of use, as is OneLink Transit Systems Pty Ltd. (OLT) reflected in the rate of ‘take-up’ of the new The OneLink consortium consists of: Ingot Capital ticketing system across Victoria Management Pty Ltd, R Noble and the JF & LJ • public transport operators’ confirmation Carroll Family Trust, each acquiring a portion of the that the delivered system meets their Mayne Group’s former interests, Fujitsu Australia agreed requirements Ltd. and Utilico Ltd. which purchased ERG Pty Ltd’s former interests. • ongoing achievement of high levels of system performance of the new myki and current The OLT contract was extended to 1 March 2012 with Metcard ticketing systems. a right to terminate the contract at any point during the five years of extension with six months’ notice. Annual Report 2009–10 3 Progress This year, Victoria’s new smartcard system for public Since December 2009, the myki call centre handled transport passengers, myki, began operating on the an average of 575 calls each day; decreasing from a metropolitan train network. daily average of 1,800 calls in January. The operating hours of the myki call centre were extended from Significant progress was made towards the 6am to midnight seven days a week, to align with the introduction of the myki system on metropolitan Metlink call centre hours. trams and buses. Customer service staff called myki mates, continued The myki system continued to serve customers on to work in regional Victoria and were introduced in 320 regional bus services in Geelong, Seymour, metropolitan Melbourne to offer advice, hand out Ballarat, Bendigo, Warragul and the Latrobe Valley,
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