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Contract # N00039-13-D-0013 Next Generation Enterprise Network Program

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Contract # N00039-13-D-0013 Next Generation Enterprise Network Program Contract # N00039-13-D-0013 Next Generation Enterprise Network Program PERFORMANCE WORK STATEMENT DATE: 27 June 2013 FINAL Program Executive Office Enterprise Information Systems Program Manager, Naval Enterprise Networks 1325 10th Street, SE, Suite 301 Washington, DC 20374 Naval Enterprise Networks (NEN) Contract # N00039-13-D-0013 Program Management Office (PMW 205) Attachment 1 - Performance Work Statement (PWS) 27 June 2013 Table of Contents 1. INTRODUCTION .............................................................................................................. 1 1.1 DON Management Domain ............................................................................................. 2 1.1.1 Navy Management Domain ...................................................................................... 3 1.1.2 Marine Corps Management Domain ........................................................................ 3 1.2 NGEN Operating Models ................................................................................................ 4 1.2.1 Navy Operating Model ............................................................................................. 4 1.2.1.1 Fleet Cyber Command (FLTCYBERCOM) / Tenth Fleet (10th FLT) .............. 6 1.2.1.2 Naval Network Warfare Command (NAVNETWARCOM) ............................ 6 1.2.1.3 Navy Cyber Defense Operations Command (NCDOC) .................................... 7 1.2.1.4 Naval Computer and Telecommunications Area Master Stations (NCTAMS) / Regional Network Operations and Security Centers (RNOSC) .......................................... 8 1.2.1.5 Local Command Support - Customer Technical Representatives (CTRs) ........ 8 1.2.2 Marine Corps Operating Model ............................................................................... 8 1.2.2.1 Marine Corps Network Operations Security Center (MCNOSC) ................... 10 1.2.2.2 Regional Network Operation and Security Centers (RNOSCs) ...................... 10 1.2.2.3 Marine Air Ground Task Force (MAGTF) IT Support Centers (MITSCs) .... 11 1.2.2.4 Major Subordinate Command (MSC) – Bases, Posts, and Stations (BPS) ..... 12 2. REFERENCE DOCUMENTS .......................................................................................... 13 2.1 Applicable Documents, Attachments, and Appendices ................................................. 13 3. NAVY REQUIREMENTS ............................................................................................... 25 3.1 Scope .............................................................................................................................. 25 3.1.1 Alignment of Services ............................................................................................ 25 3.1.2 General Requirements ............................................................................................ 28 3.1.2.1 Accessibility of Electronic and Information Technology (EIT) ...................... 29 3.1.2.2 Communities of Interest (COI) ........................................................................ 29 3.1.2.2.1 United States Pacific Command (USPACOM) .................................................. 30 3.1.2.2.2 unclassified Naval Nuclear Propulsion Information (uNNPI) ............................ 31 3.1.2.2.3 Science and Technology (S&T) Developer Seats ............................................... 32 3.1.2.2.4 Science and Technology (S&T) Server Based Computing (SBC) ..................... 33 ii Naval Enterprise Networks (NEN) Contract # N00039-13-D-0013 Program Management Office (PMW 205) Attachment 1 - Performance Work Statement (PWS) 27 June 2013 3.1.2.2.5 Program of Record (POR) Government Owned (GO) Seats .............................. 34 3.1.2.2.6 Naval Criminal Investigative Service (NCIS) .................................................... 34 3.2 Program Management .................................................................................................... 36 3.2.1 Quality Management (QM) .................................................................................... 38 3.2.2 Continual Service Improvement (CSI) ................................................................... 39 3.2.3 Performance Management ...................................................................................... 41 3.2.4 Risk Management ................................................................................................... 44 3.2.5 Governance ............................................................................................................. 46 3.2.5.1 Program Management Review (PMR) ............................................................ 49 3.2.5.2 Security/Technical Enterprise Action Group (S/TEAG) ................................. 50 3.2.5.3 Risk Management Board (RMB) ..................................................................... 51 3.2.5.4 Training Requirements Review Board (TRRB) .............................................. 52 3.2.5.5 Enterprise Configuration Control Board (ECCB): .......................................... 53 3.2.5.6 Service and Process Owners Council .............................................................. 54 3.2.5.7 Incident Management Working Group ............................................................ 55 3.2.5.8 Problem Management Working Group ........................................................... 57 3.2.6 Service Management Tools .................................................................................... 58 3.3 Services Portfolio ........................................................................................................... 60 3.3.1 Engineering Design and Support Services (EDSS) ................................................ 60 3.3.1.1 Systems Engineering Technical Review (SETR) Process ............................... 63 3.3.1.2 Core Build Services ......................................................................................... 64 3.3.1.3 Computer-Electronic Accommodations Program (CAP) ................................ 67 3.3.1.4 Service Delivery and Management Software .................................................. 67 3.3.1.5 Technology Refresh and Modernization ......................................................... 69 3.3.1.6 Outside Continental United States (OCONUS) Navy Enterprise Network (ONE-Net) Site Surveys .................................................................................................... 83 3.3.2 Enterprise Operations Services .............................................................................. 84 3.3.2.1 NetOps Contractor Network Operations Meetings ......................................... 84 3.3.2.2 Network Operations Center (NOC) Services .................................................. 84 3.3.2.2.1 Government Directed Actions (GDAs) ........................................................... 84 iii Naval Enterprise Networks (NEN) Contract # N00039-13-D-0013 Program Management Office (PMW 205) Attachment 1 - Performance Work Statement (PWS) 27 June 2013 3.3.2.2.2 General Network Operations Requirements ................................................... 90 3.3.2.3 Service Order Management ............................................................................. 91 3.3.2.3.1 Contractor Ordering Tool Integration ............................................................. 92 3.3.2.3.2 Order to Delivery (OTD)................................................................................. 93 3.3.3 Directory Services .................................................................................................. 93 3.3.3.1 Application Server Connectivity ..................................................................... 96 3.3.4 Security Configuration and Management Services ................................................ 98 3.3.4.1 Security Operations Center (SOC) Services .................................................. 101 3.3.4.2 Data at Rest (DAR) Services ......................................................................... 103 3.3.4.3 Network Cryptography Services ................................................................... 104 3.3.4.4 Application Server Connectivity ................................................................... 106 3.3.5 Boundary, Demilitarized Zone (DMZ), and Communities of Interest (COI) Services 106 3.3.5.1 External Network Interface Services ............................................................. 108 3.3.5.2 Maritime Operations Center (MOC) and Command and Control (C2) Services ....................................................................................................................... 109 3.3.5.3 Demilitarized Zone (DMZ) Services ............................................................. 110 3.3.5.4 Deployable Site Transport Boundary (DSTB) Services ................................ 111 3.3.6 Malware Detection and Protection (MDP) Services ............................................ 112 3.3.7 Security Event Management (SEM) Services ...................................................... 113 3.3.7.1 Intrusion Management Services .................................................................... 114 3.3.7.2 Security Incident Handling Services ............................................................. 116 3.3.7.3 Audit and Accountability Services ................................................................ 117 3.3.8 Security and IT Certification and Accreditation (C&A) Services ....................... 117 3.3.9 Authentication
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