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GTSI Response For: City of Charlotte Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No GTSI Response for: City of Charlotte Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 January 31, 2012 Submitted by: GTSI Corp. 2553 Dulles View Drive Suite 100 Herndon, VA 20171-5219 Submitted to: Business Support Services Procurement Services Division 9th Floor, CMGC 600 East Fourth Street Charlotte, North Carolina 28202 The data furnished in connection with this request for proposal is proprietary to GTSI Corp. and is submitted in confidence, and is privileged and exempt from disclosure by the Government under Paragraph (b) of the Freedom of Information Act (5 U.S.C.) and subject to 18 U.S.C. 1905. The data shall not be disclosed outside the Government and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal. City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 TABLE OF CONTENTS 1.0 COVER LETTER (RFP 4.1.1) ............................................................................................................. 3 2.0 EXECUTIVE SUMMARY (RFP 4.1.2) ................................................................................................. 4 3.0 BACKGROUND AND EXPERIENCE (RFP 4.1.3, 5) ......................................................................... 8 3.1 Official Name (RFP 5.1) ........................................................................................................... 8 3.2 Service Provider Background (RFP 5.2) ............................................................................... 8 3.3 Proposing Organization’s Structure (RFP 5.3) ................................................................... 10 3.4 Analytical Approach (RFP 5.4) ............................................................................................. 10 3.5 Guarantor (RFP 5.5) .............................................................................................................. 12 3.6 Requests for Financial Information (RFP 5.6) .................................................................... 13 3.7 Proposed Project Team (RFP 5.7) ....................................................................................... 13 3.8 Past or Pending Judgments (RFP 5.8) ................................................................................ 13 3.9 Financial and Legal Considerations (RFP 5.9) ................................................................... 14 3.10 Management Approach (RFP 5.10) ...................................................................................... 14 3.11 Personnel Management (RFP 5.11) ..................................................................................... 22 3.12 References (RFP 5.12) .......................................................................................................... 28 4.0 PROPOSED SOLUTION (RFP 3.6) .................................................................................................. 29 4.1 Technology Products and Services (RFP 3.6.1, 3.6.2) ...................................................... 29 4.1.1 On-going Support and Maintenance (RFP 3.6.3) ....................................................... 50 4.1.2 Quantities (RFP 3.10) ................................................................................................. 51 4.1.3 Customer Service (RFP 3.11) .................................................................................... 51 4.1.4 Reporting Requirements and Administrative Fees (RFP 3.12) .................................. 51 4.1.5 Support and Maintenance (RFP 3.13) ........................................................................ 52 4.1.6 Representations and Warranties (RFP 3.14) ............................................................. 53 4.1.7 Environmental Purchasing Requirements (RFP 3.15) ............................................... 54 4.1.8 Background Checks (RFP 3.16) ................................................................................. 54 4.1.9 Vendor Registration (RFP 3.17) ................................................................................. 55 4.1.10 Length of Relationship (RFP 3.18) ............................................................................. 55 4.2 Process (RFP 4.1.4.1) ............................................................................................................ 55 4.3 Transition Plan (RFP 4.1.4.2) ................................................................................................ 57 4.4 Project Plan (RFP 4.1.4.3) ..................................................................................................... 59 4.5 Client Relationship Management (RFP 4.1.4.4) .................................................................. 60 4.6 Risk Management (RFP 4.1.4.5) ........................................................................................... 60 4.7 Pricing (RFP 4.1.4.6) .............................................................................................................. 61 5.0 REQUIRED FORMS (RFP 4.1.5) ...................................................................................................... 62 5.1 Section 7-Form 1 ................................................................................................................... 63 5.2 Section 7-Form 2 ................................................................................................................... 64 5.3 Section 7-Form 3 ................................................................................................................... 65 5.4 Section 7-Form 4 ................................................................................................................... 66 5.5 Section 7-Form 5 ................................................................................................................... 67 5.6 Section 7-Attachment 1 ........................................................................................................ 68 APPENDIX A. SUPPLEMENTAL INFORMATION .................................................................................... 69 Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal. January 31, 2012 i City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 LIST OF FIGURES Figure 1: GTSI and our Partners. .................................................................................................................. 5 Figure 2: GTSI Solution Areas. ..................................................................................................................... 6 Figure 3: GTSI Company History .................................................................................................................. 9 Figure 4: Management Organization. ......................................................................................................... 10 Figure 5: GTSI Quality Control Process. ..................................................................................................... 16 Figure 6: Escalation Level Points of Contact. ............................................................................................. 20 Figure 7: GTSI’s Solutions and Engineering Lab – Logical Architecture. ................................................... 22 Figure 8: GTSI Key Personnel. ................................................................................................................... 23 Figure 9: AMCAD Key Personnel. .............................................................................................................. 23 Figure 10: Management SOW Activities ..................................................................................................... 24 Figure 11: National Account Team and PMO Composition. ....................................................................... 26 Figure 12: GTSI Team Staffing Process. .................................................................................................... 28 Figure 13: Technical Lead – Solutions Areas. ............................................................................................ 29 Figure 14: AMCAD Solutions Map. ............................................................................................................. 30 Figure 15: AMCAD Vault Storage. .............................................................................................................. 39 Figure 16: GTSI Project Management Phases and Major Set of Tasks ..................................................... 55 Figure 17: GTSI Sales and Services Team. ............................................................................................... 57 Figure 18: A Risk Mitigation Checklist for an order issued by the LPA or a PPA under this Agreement. .. 60 Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal. January 31, 2012 ii City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 1.0 COVER LETTER (RFP 4.1.1) January 27, 2012 Business Support Services Procurement Services Division 9th Floor, CMGC 600 East Fourth Street Charlotte, North Carolina 28202 Attention: Jeanne Simmons, Procurement Services Division, Project Team Lead Subject: RFP # 269-2011-065 Dear Ms. Simmons: The GTSI Team is pleased to submit our proposal to the City of Charlotte
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