GTSI Response for: City of Charlotte Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
January 31, 2012
Submitted by: GTSI Corp. 2553 Dulles View Drive Suite 100 Herndon, VA 20171-5219
Submitted to: Business Support Services Procurement Services Division 9th Floor, CMGC 600 East Fourth Street Charlotte, North Carolina 28202
The data furnished in connection with this request for proposal is proprietary to GTSI Corp. and is submitted in confidence, and is privileged and exempt from disclosure by the Government under Paragraph (b) of the Freedom of Information Act (5 U.S.C.) and subject to 18 U.S.C. 1905. The data shall not be disclosed outside the Government and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal. City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
TABLE OF CONTENTS 1.0 COVER LETTER (RFP 4.1.1) ...... 3 2.0 EXECUTIVE SUMMARY (RFP 4.1.2) ...... 4 3.0 BACKGROUND AND EXPERIENCE (RFP 4.1.3, 5) ...... 8 3.1 Official Name (RFP 5.1) ...... 8 3.2 Service Provider Background (RFP 5.2) ...... 8 3.3 Proposing Organization’s Structure (RFP 5.3) ...... 10 3.4 Analytical Approach (RFP 5.4) ...... 10 3.5 Guarantor (RFP 5.5) ...... 12 3.6 Requests for Financial Information (RFP 5.6) ...... 13 3.7 Proposed Project Team (RFP 5.7) ...... 13 3.8 Past or Pending Judgments (RFP 5.8) ...... 13 3.9 Financial and Legal Considerations (RFP 5.9) ...... 14 3.10 Management Approach (RFP 5.10) ...... 14 3.11 Personnel Management (RFP 5.11) ...... 22 3.12 References (RFP 5.12) ...... 28 4.0 PROPOSED SOLUTION (RFP 3.6) ...... 29 4.1 Technology Products and Services (RFP 3.6.1, 3.6.2) ...... 29 4.1.1 On-going Support and Maintenance (RFP 3.6.3) ...... 50 4.1.2 Quantities (RFP 3.10) ...... 51 4.1.3 Customer Service (RFP 3.11) ...... 51 4.1.4 Reporting Requirements and Administrative Fees (RFP 3.12) ...... 51 4.1.5 Support and Maintenance (RFP 3.13) ...... 52 4.1.6 Representations and Warranties (RFP 3.14) ...... 53 4.1.7 Environmental Purchasing Requirements (RFP 3.15) ...... 54 4.1.8 Background Checks (RFP 3.16) ...... 54 4.1.9 Vendor Registration (RFP 3.17) ...... 55 4.1.10 Length of Relationship (RFP 3.18) ...... 55 4.2 Process (RFP 4.1.4.1) ...... 55 4.3 Transition Plan (RFP 4.1.4.2) ...... 57 4.4 Project Plan (RFP 4.1.4.3) ...... 59 4.5 Client Relationship Management (RFP 4.1.4.4) ...... 60 4.6 Risk Management (RFP 4.1.4.5) ...... 60 4.7 Pricing (RFP 4.1.4.6) ...... 61 5.0 REQUIRED FORMS (RFP 4.1.5) ...... 62 5.1 Section 7-Form 1 ...... 63 5.2 Section 7-Form 2 ...... 64 5.3 Section 7-Form 3 ...... 65 5.4 Section 7-Form 4 ...... 66 5.5 Section 7-Form 5 ...... 67 5.6 Section 7-Attachment 1 ...... 68 APPENDIX A. SUPPLEMENTAL INFORMATION ...... 69
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January 31, 2012 i City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 LIST OF FIGURES Figure 1: GTSI and our Partners...... 5 Figure 2: GTSI Solution Areas...... 6 Figure 3: GTSI Company History ...... 9 Figure 4: Management Organization...... 10 Figure 5: GTSI Quality Control Process...... 16 Figure 6: Escalation Level Points of Contact...... 20 Figure 7: GTSI’s Solutions and Engineering Lab – Logical Architecture...... 22 Figure 8: GTSI Key Personnel...... 23 Figure 9: AMCAD Key Personnel...... 23 Figure 10: Management SOW Activities ...... 24 Figure 11: National Account Team and PMO Composition...... 26 Figure 12: GTSI Team Staffing Process...... 28 Figure 13: Technical Lead – Solutions Areas...... 29 Figure 14: AMCAD Solutions Map...... 30 Figure 15: AMCAD Vault Storage...... 39 Figure 16: GTSI Project Management Phases and Major Set of Tasks ...... 55 Figure 17: GTSI Sales and Services Team...... 57 Figure 18: A Risk Mitigation Checklist for an order issued by the LPA or a PPA under this Agreement. .. 60
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January 31, 2012 ii City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 1.0 COVER LETTER (RFP 4.1.1) January 27, 2012 Business Support Services Procurement Services Division 9th Floor, CMGC 600 East Fourth Street Charlotte, North Carolina 28202 Attention: Jeanne Simmons, Procurement Services Division, Project Team Lead Subject: RFP # 269-2011-065 Dear Ms. Simmons: The GTSI Team is pleased to submit our proposal to the City of Charlotte (the City) Cooperative Purchasing Alliance (CCPA). GTSI has for 28 years provided information technology (IT) services and solutions to support our state, local, and Federal Government customers through large Government-wide Acquisition Contracts (GWACs) and Indefinite Delivery/Indefinite Quantity (ID/IQ) contracts. GTSI has proven experience successfully managing large and complex IT-related efforts, as demonstrated in a number of re-competed and awarded contracts. In the GTSI approach to serving the CCPA, we will provide a dedicated GTSI team to the City that will focus on our commitments to the CCPA goals and objectives, and ultimately to its success. GTSI in fostering the success of this Program will provide a strong sales force trained, committed, and focused on this Program. We recognize that key to the Program success is establishing a strong, shared partnership and GTSI is committed to fostering a collaborative environment with the CCPA that will provide benefits such as comprehensive technology products and technology solutions selection, operations and sales activities, and trusted program management provided on previous projects. The information contained in this Proposal or any part thereof, including its Exhibits, Schedules, and other documents and instruments delivered or to be delivered to the Lead Public Agency, is true, accurate, and complete. This Proposal includes all information necessary to ensure that the statements therein do not in whole or in part mislead the Lead Public Agency as to any material facts. GTSI takes exception to the contract language in RFP Section 8, specifically 10.1 (b), 10.4, and 10.5. GTSI will negotiate consideration language on an opportunity-by-opportunity basis. The GTSI Team looks forward to continuing our business relationship with the City of Charlotte and to building on this trusted partnership. If you have any questions regarding this proposal submission please contact: Ellen Hudson, Contracts General Manager 2553 Dulles View Drive, Suite 100 Herndon, VA 20171 Phone: (703) 502-2156 Fax (703) 463-5962 [email protected]. Sincerely,
William Collins Vice President and General Manager – Federal Sector GTSI Corp. 2553 Dulles View Drive, Suite 100 Herndon, VA 20171 Phone: (703) 502-2290 Fax (703) 463-5962 [email protected] Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 3 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 2.0 EXECUTIVE SUMMARY (RFP 4.1.2) In response to the City of Charlotte Cooperative Purchasing Alliance (CCPA) Request for Proposal RFP, the GTSI Team submits this proposal for a national contract to provide our comprehensive Technology Products/Equipment Offering and our extensive Services/Solutions Offering, covering all services areas outlined in the RFP. Since 1983, GTSI has provided technology solutions to state, local and federal government. Our deep knowledge of government business objectives, technology environments, and polices are supported by our extensive staff of certified engineers, project managers, business development, sales and support teams. To support CCPA, our offering is strengthened by GTSI’s outstanding core employee team of certified professionals to assist PAs across the country by deploying solutions that meet their technology needs. In addition, GTSI has built a comprehensive team of products and services partners to provide additional capabilities in product provisioning, technical knowledge, marketing and sales growth. Furthermore, GTSI offers Financial Services to offer flexible and customized financial options to best satisfy the long- term budgetary needs of our customers who find this service particularly valuable in the current economic environment. Our sales approach embraces our Technology Lifecycle Management (TLM) model which provides a holistic approach to procurement, offering services such as Project Assessment, Technology Integration, Help Desk and Asset Disposal. We provide expert resources who take into consideration the entire life cycle of the products needed to support the customer’s mission, promoting efficiency and cost savings as well. GTSI will provide the overall National Account Management, dedicated sales force, program management, contract management and customer service, order management, product provision and delivery logistics, web interface, and invoicing and collections. We offer a dedicated sales team and delivery focus to differentiate from other competitors; and provide the full depth and breadth of product offerings covering all major OEM platforms. With an ISO 9001:2001-registered Integration and Distribution Center, we are well qualified to manage both simple and complex product integration and assembly. GTSI has carefully vetted the CCPA’s program requirements and objectives; and provided a proposal team that will provide CCPA with the most comprehensive product selection from Tier-1 OEMs and their sales and solutions delivery force. GTSI’s long-term partnerships with Tier-1 OEMs spans our entire 25- year history and enables us to leverage competitive pricing, while also providing us with insight into technology roadmaps to facilitate state-of-the-art technology solutions for our customers. In addition to our product providers, we have teamed with a number of key service partners ensuring that U.S. Communities receives the best that industry has to offer. Our premier service partner for this opportunity, AMCAD, is a leading provider of integrated solutions for public records.
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January 31, 2012 4 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 1: GTSI and our Partners.
Multiple Capabilities, Singular Focus GTSI offers a powerful group of IT infrastructure solutions and services designed for scalability, responsiveness, and flexibility. Combining best-of-class commercial-off-the-shelf (COTS) hardware and software from our industry-leading partners together with our experienced teams of technology professionals, we provide solutions in the critical areas of: From requirements definition to design, deployment, management, and support, GTSI-certified engineers, practice-area experts, and project managers enable successful execution of strategic IT programs. GTSI professional, financial, and lifecycle management services transform technology components into core IT infrastructure solutions to address our clients critical business goals and mission objectives.
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January 31, 2012 5 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 2: GTSI Solution Areas.
Government is our unwavering focus; as such, we hold a deeper understanding of the complexities of building and maintaining IT infrastructures within the parameters of federal, state, local requirements. Through strategic partnerships with market leaders, we combine best-in-class technologies with our best- in-field experts to create powerful yet cost-effective solutions that closely align IT objectives with agency business goals. We back it up with a range of professional services that add to the agility, responsiveness, and speed we bring to every engagement. The Critical Services that Bring IT Success Information technology is a dynamic force, vital to an agency's life—and critical to achieving its mission. Building and running a reliable IT infrastructure, however, is a complicated, multilayered endeavor, requiring a variety of services covering every stage of the IT lifecycle. For more than 27 years, GTSI has helped federal, state, and local governments plan, design, implement, and operate complex, scalable IT infrastructures. We offer a range of specialized professional services: Implementation Services GTSI's Implementation Services bring our customers a powerful means of delivering a successful solution every time. Our seasoned and certified professionals apply industry-leading practices to ensure the project proceeds as planned, while continually focusing on what's most important to our customers—while meeting mission objectives. GTSI’s Program Management Office (PMO) provides the strategic direction, oversight, and leadership that is necessary to manage large, complex, and mission-critical programs. We apply technology lifecycle methodology, using performance-based management principles, to deliver enterprise-level solutions and services to our government customers. This is accomplished by combining industry-leading technology products and COTS software, with world-class service delivery and innovative business practices to programmatically improve the acquisition, deployment, and operation of IT infrastructure. Our highly experienced program management team provides the oversight and leadership critical to our customers' success—defining and prioritizing goals, establishing reporting processes, and managing across departments and business entities. Such meticulous attention ensures all programs and related task orders proceed efficiently, with minimal risks and optimized business results. The Discipline of Project Management GTSI's certified and experienced project management professionals work hand-in-hand with our PMO to effectively manage the scope, cost, project scheduling, meeting timelines, budget, and planning requirements while assuring quality through risk mitigation and detailed documentation. Our comprehensive process considers every stage of the project, from kickoff to closeout. Our project managers apply principles from the Project Management Book of Knowledge (PMBOK) to provide exceptional oversight and management for project implementations. Resources and logistics are managed throughout the project, using a single, integrated methodology that incorporates scheduling and cost metrics to identify issues before they have a chance to jeopardize project success.
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January 31, 2012 6 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Through continuous communication, collaboration, and milestone management, our professionals make sure stakeholders are informed and technical teams remain focused, to ensure projects are delivered on time, on budget, and within scope. The Highest Level of Engineering Expertise GTSI's engineering staff offers years of industry experience in developing and integrating state-of-the-art technology. Our highly skilled experts are proficient across a wide range of disciplines, allowing us to tackle challenges in a variety of areas and concerns. Our seasoned engineers hold hundreds of industry certifications and specializations, along with the security clearances required by our government customers—all the qualifications needed to plan, design, implement, and operate (PDIO) essential infrastructures that satisfy today's rigorous business demands, and provide the foundation for meeting tomorrow's needs. Our engineers deliver high levels of customer service while providing the best solution possible for the organization and constituency needs. From initial site surveys and assessments to infrastructure design and implementation, our IT professionals use proven methodologies, tools, and metrics to optimize performance and accommodate future enhancements. Our experience extends from the network to the end user, encompassing the data center, field offices, inter-networked campuses, communication closets, and distribution frames, as well as rarified environments such as public works, seaports, airports, and research facilities. Whether customer needs are in the network, server/storage, software, or security arena, our talented teams draw on their considerable expertise to ensure the project's success.
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January 31, 2012 7 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 3.0 BACKGROUND AND EXPERIENCE (RFP 4.1.3, 5) 3.1 Official Name (RFP 5.1) GTSI Corp is a Delaware corporation founded in 1983, currently headquartered in Herndon, VA. GTSI Corp. 2553 Dulles View Drive Suite 100 Herndon, VA 20171 3.2 Service Provider Background (RFP 5.2) GTSI Corp. is a recognized IT solutions leader, focusing exclusively on state, local, and federal government. Founded in 1983, GTSI has 28 years of government- focused experience, making it one of the most experienced, stable information technology (IT) solutions providers to federal, state and local agencies. We deliver maximum value to our customers by employing industry leaders, developing solutions to meet customer-specific challenges, and by teaming with the global IT leaders our customers need such as Cisco, IBM, Microsoft, Oracle, Symantec, HP, and Panasonic. GTSI’s complete product and solution offering, technical expertise, logistics strengths, extensive contracts portfolio, sales knowledge, customer relationships, and proven performance record make GTSI equally valuable to government customers and technology partners. GTSI specializes in understanding the various IT needs of government customers.
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January 31, 2012 8 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 3: GTSI Company History. GTSI has evolved from a small product fulfillment company to a complete Government-focused solutions company.
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January 31, 2012 9 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Continuous Improvement, Innovating to improve Customer Service, Investing in Human Capital GTSI has implemented, and continues to improve, several initiatives to enhance our back-office operations, which lead to benefits for our employees and customers. Our eCommerce initiative has created a new method for our customers to instantly order from GTSI in a seamless and expedited fashion, while maintaining the alignment to contracts and products which our customers expect and require. Also, we have developed and implemented our award-winning Human Capital Initiative, which focuses on employee performance and development and includes extensive training and coaching. Continuous Improvement, Innovating to Improve Customer Service Our customers benefit from the improvements that are made to our products and services most directly through our ability to upgrade existing platforms to take advantage of these improvements. In the past, revolutionary product developments were designed to be compatible allowing customers to easily and economically upgrade. At present we have the most comprehensive digital evidence management system, yet we are constantly striving to improve our software applications and make updates and upgrades available on a regular basis. Describe your organization’s approach to total quality management, and describe your organization’s total quality plan
Quality Management GTSI will maintain rigorous quality planning and control standards at both the Program-level and for individual customers and task orders. As part of our management plan, we will routinely identify and apply standards for quality under a lifecycle approach featuring continuous feedback and regular quality reviews. At the Program level, GTSI will monitor performance according to our Quality Management Plan (QMP) that includes key success metrics and performance indicators, quality procedures, quality monitoring and measurement, and reporting techniques. Functional areas in which key performance indicators (KPI) are defined include: Product quoting performance Lead response time Product delivery performance Customer service performance Proposal response time Task Order success rate The QMP will also indentify organizational responsibilities for each element of the program. The PMO team will continuously monitor QMP-based performance measures. These results will be reviewed on a periodic basis with CCPA program and contract staff and with the GTSI Governance Board to support an independent, executive-level oversight function. Customer satisfaction surveys will also be used to collect additional feedback on the quality of our technical offerings and customer services. At the task order level, GTSI will utilize our standard PMBOK-based quality management procedures and templates to define, measure, and monitor performance. As shown in Figure 5, our quality procedures are applied throughout the lifetime of a task order. We routinely use checklists and other techniques to ensure that quality steps are securely built in to the development of work products and deliverables.
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January 31, 2012 15 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 5: GTSI Quality Control Process.
As part of our QMP, we will implement customer satisfaction surveys. Equally important to a Quality Control Plan is qualitative assessment of level of customer satisfaction with provided products and services. We will capture customer satisfaction metrics—KPIs—with surveys administered upon completion of site installations and project completion. GTSI will create survey content in collaboration with CCPA program staff to provide the best success story and identify any gaps in service. GTSI will use survey results to improve performance for all subsequent sites and comparable projects. Governance Board GTSI will assemble and maintain a Governance Board, composed of senior executives from GTSI to provide periodic executive-level oversight and review on overall program performance and success. The Governance Board plays a critical role as part of our quality management process to ensure that we are meeting program objectives, performance, and customer service goals. The Governance Board will meet quarterly for a “State of the Program” review conducted by our PMO team. The PMO briefing to the Governance Board will include program activity, results, performance, sales forecast/pipeline, and areas for improvement. Service Improvement GTSI maintains an ISO 9001:2008 Quality Management System certification and within the QMS documentation we detail our continuous improvement methodologies. These methods include the use of internal audits, analysis of performance and error data, corrective and preventive actions and management review. Evidence in the form of Audit Reports and resulting Corrective Actions, Metric Dashboards including performance thresholds, Quality Awareness Site entries (internal and external errors) are maintained by the Sr. Quality Program Specialist as Quality Records. Below you will find short procedure excerpts from each of these defined exercises. Corrective Action GTSI takes action to eliminate the causes of nonconformities in order to prevent recurrence. Corrective action is appropriate to the effects of the nonconformities encountered. The time, effort, and expense required to eliminate the cause of a problem should be in proportion to the size of the problem, and to the risks involved. A documented procedure has been established to define requirements for Reviewing nonconformities (including customer complaints). Determining the causes of nonconformities. Evaluating the need for action to ensure that nonconformities do not recur. Determining and implementing action needed. Records and results of action taken Reviewing the effectiveness of the corrective action taken. Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 16 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Preventive Action We determine the action needed to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions are appropriate to the effects of the potential problems. The documented procedure for preventive action defines requirements for: Determining potential nonconformities and their causes. Evaluating the need for action to prevent occurrence of nonconformities. Determining and implementing action needed. Marinating records of results of action taken Reviewing the effectiveness of the preventive action taken. Internal Audits The audit program is planned, taking into consideration the status and importance of the processes and areas to be audited, as well as the results of previous audits. The audit criteria, scope, frequency and methods are defined per audit activity and selection of auditors and conduct of audits ensure objectivity and impartiality of the audit process. A documented procedure has been established to define responsibilities and requirements for planning and conducting audits, establishing records, and reporting results. Records of audits and their results and maintained. Auditor’s independence is maintained by ensuring that a person conducting an audit does not work in the area being audited. Findings, both nonconformities and opportunities for improvement are initiated immediately upon completion of the audit. The audit procedure provides appropriate area management (and other affected personnel) the audit results for review at the events conclusion. Management responsible for the area being audited ensures that necessary corrections and corrective actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up activities include the verification of the actions taken and the reporting of verification results. Key Metrics Management representatives collectively discuss and agree on statistics considered to be essential to organization and its customers. The Quality Management Representative, along with respective department Managers, determine the data and method of computation required, as well as the manner in which the resulting metrics will be presented. Each department metric will include: Descriptive Metric Title Standard Business Acceptance Level (SBAL) ○ Metrics designed to measure performance of smaller contributors to the overall department metric (i.e. individual teams) may or may not have established SBALs. Management uses these metrics to determine operational goals and objectives and communicates these goals and objectives, as well as the related metrics, to their departments.
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January 31, 2012 17 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Management Review Top management reviews the quality management system to ensure its continuing suitability, adequacy, and effectiveness. These reviews assess opportunities for improvement and the need for changes to the quality management system, documented processes, and procedures. Management Reviews are conducted at least once per year. Shorter, more situation specific management meetings are conducted more frequently in order to deal effectively with significant quality problems or business issues, such as a sudden large increase in customer complaints. GTSI has carefully defined the metrics that are both appropriate and measurable in support of our quality objectives. We gather and process this data on a regular basis, analyzing it to identify both instances of deviation from process, or repeated issues. We provide reports on the data regularly and implement corrective action when necessary to improve quality of deliverables and internal processes. GTSI’s Quality Assurance (QA) Manager is responsible for the overall success of the Quality Program. The quality process followed by our organization defines the activities required to provide independent visibility into the quality of processes being used. QA activities include: Execution of QA processes to ensure that processes and products associated with hardware, software, and documentation are monitored, sampled, and audited to ensure compliance with the project’s contract and the Quality Assurance Plan (QAP) and the Lifecycle Management (LCM). Execution of processes for and performance of technical reviews/audits associated with deliverables and collections of deliverables preparing for an LCM phase, project review and/or control gate. Execution of processes for and performance of reviews to identify, document, measure and eliminate defects in work products and processes. Implementation of corrective action processes to identify, track, manage, and report quality related problems, anomalies, violations of standards or potential problems as identified during any point throughout the life of the project’s contract. Conducting inspections and audits on the GTSI’s own QA activities and project activities. This includes documenting and tracking the outcomes of each inspection and audit and having processes for these internal inspections and audits. Auditing to ensure the capture of evidence of approved product/process baseline status as required for the entrance and exit criteria for the applicable control gate review or audit. Identification, analysis, and documentation of lessons learned throughout the life of the project’s contract and furnish such information to the government as required or needed. Performance of inspections independent of those performed by the government. Records of management reviews are maintained by the Quality Management Rep. in the form of meeting minutes, presentations and/or agendas. Records of the shorter management meetings (which do not meet the Management Review requirements) are not maintained. Data Collection, Analysis & Corrective Action At the corporate level, the GTSI Team has made significant investments in quality certifications and staff training programs such as ISO 9000:2008, Six Sigma, and Project Management Institute’s Project Management Professional. In continuing this attention to quality, The GTSI Team is committed to providing the City of Charlotte with the highest quality products, services, and solutions. This commitment is ensured through the implementation of a coherent Quality Control Plan (QCP) that is based on three fundamental tenets: City of Charlotte’s established definition of quality Quality metrics based on City of Charlotte’s definition Metric measurements Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 18 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 The GTSI Team’s Project Manager (PM) for the Cisco Products contract, will oversee implementation of the QCP and will be responsible for the following elements: Clear and comprehensive understanding of the City of Charlotte’s quality objectives and the regular communication of these objectives to our team members Risk identification and mitigation Short-term rapid corrections Long-term continuous process improvements Ensure Lessons Learned database is maintained and continuously updated Developing a clear, concise, and comprehensive QCP with our customer and each of our product and service providers allows us to create an organizational bond with our supply chain, service partners, and the City of Charlotte. The following sections provide additional QCP details and describe how our quality process will further enhance and strengthen a true customer-supplier partnership. Establish Overall Project Plan The primary purpose of the project plan is to define methods for schedule control, budget control, scope control, and change management. The project charter also includes key protocols, policies, and procedures necessary for the proper coordination of project activities. Communications Plan Continuous and effective communication between the product/service team and the customer is essential to the successful delivery of any project. We recognize that for a project of this size and complexity, it is imperative that we develop and implement a Communications Plan that is clear, concise, and comprehensive. The GTSI Team will develop the Communications Plan during the planning process of the project to define all project stakeholders, and determine the content, frequency, and method of formal and informal communications. In addition, the following key communications methods and procedures will be defined: Establish meetings (e.g., kickoff meetings, milestone reviews, status meetings, technical planning meetings, ad hoc reviews, small team meetings/breakouts) with lists of required and optional attendees. Establish project team and stakeholder contact lists. Establish electronic communication policies. Verify site access policies (e.g., customer, third party) and appropriate security measures. Define status reporting format, frequency, and distribution. Define documentation review processes. Establish document archives. Define issue tracking, notification, and escalation plans to include definition of severity levels, appropriate escalation contacts, and intervals for escalating to the next level. Communication Channels for Problem Resolution/Escalation As part of our Communications Plan, we have devised a problem escalation process that involves determining the root cause of the issue and applying executive intervention. Escalation can be initiated by either the City of Charlotte or GTSI. This process is broken down into four categories defined below. Normal Procedure: When a support action request is made, it is given a prioritized schedule and communicated back to the user. Some requests require that other support resources be tapped to resolve the customer’s problem. If, after a reasonable amount of time, the request has not been addressed satisfactorily, or if the City of Charlotte feels resolution of the problem is taking too long, the issue is escalated to Level 1. The City of Charlotte will be notified that the request is being escalated to the Level 1 POC, a manager-level position within GTSI.
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January 31, 2012 19 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Escalation Level 1: Once the issue has been escalated to this level, the Level 1 POC takes complete ownership of the problem. The POC will obtain a detailed description of the problem and attempt to resolve the issue. The City of Charlotte will receive a complete explanation of where the problem stands and an estimated timeframe for the problem to be resolved. The next step is problem resolution. If the City of Charlotte is dissatisfied with the progress or resolution of the action request, they can escalate to Level 2 by contacting the Level 2 POC, a senior-level manager within GTSI. Escalation Level 2: The Level 2 POC will Figure 6: Escalation Level Points of Contact. obtain a detailed description of the Escalation Level Contract problem. He or she will then discuss the Engineering situation with other senior-level managers Level 1 Lead Deployment Technician to determine the best course of action to Level 2 Delivery Services Manager ensure satisfaction. The Level 2 POC will Level 3 General Manager, Professional Services follow up with the user to ensure it has Management been appropriately addressed. Level 1 Project Manager Escalation Level 3: If the above escalation Level 2 Project Management Principal procedures fail to provide satisfactory Level 3 General Manager, Professional Services resolution, the user should contact the Level 3 POC. This Level 3 POC is a senior executive within GTSI, who will take ownership of the problem and ensure an appropriate and timely resolution. Quality Metrics GTSI controls its strategic engagements through the use of Earned Value Management (EVM) Metrics. Earned Value Management (EVM) is an integrated project management control system for assessing, understanding, and quantifying what a contractor or field activity is achieving with program dollars. The qualities and operating characteristics of EVM systems are described in American National Standards Institute (ANSI)/Electronics Industries Alliance (EIA) Standard–748–1998. Functionality of EVM systems consist of: Integrating technical, cost, schedule, and resource planning with risk management. Allowing objective assessment and quantification of current project performance. Helping predict future performance based on trends. Providing project management with objective, accurate, and timely data for effective decision making. The GTSI PM will provide an earned value report to track overall project progress relative to schedule and effort on the project at the overall project/program level and at the key milestone level. As part of the Project Plan, GTSI will report weekly during the initial implementation project and monthly thereafter on variances to schedule and budget, develop Cost Performance (CPI) and Schedule Performance (SPI) Indices to verify performance to plan, use those indices to trigger corrective action according to the risk register or other reasonable workarounds, and reforecast completion dates and/or project and program costs. The GTSI PM assigns an acceptable variance in CPI to be +/- 0.10 and SPI to be +/- 0.15 at an aggregate project level, and CPI +/- 0.10 and SPI +/- 0.10 acceptable at a milestone level. Explanations are required for values outside of those ranges; values outside those ranges trigger action by the PM. If a deviation from the initial baseline is acceptable to all parties, a change order must be submitted to reset the project baseline to incorporate the new information.
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January 31, 2012 20 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Describe your organization’s continuous improvement program and how your current customers benefit from your service improvements GTSI believes in fostering an environment where highly motivated, action-oriented employees work together to continuously create and deliver high-quality, innovative products and services. Our quality vision is best explained by promoting customer-focused, prevention-based continual improvement that supports unconstrained growth. This is accomplished through: Integration into existing systems Easy access to quality information Deployment through the entire life cycle GTSI also uses a series of key quality system components to measure, monitor, analyze, and control the effectiveness of the products and services that we deliver to our customers, and the processes that form our business management system. The combination of these tools, processes and methodologies enable the implementation of a close loop system that add value to our business and stress the importance of optimizing the value of each customer relationship. On a continual basis they are revisited and improved to enhance their effectiveness and quality of the deliverable: Product Quality Metrics – Key customer focused and internal quality measures used to monitor performance and drive improvement National Account Teams – Cross-functional teams designated to drive top sales as well as to identify and drive process improvements Annual Customer Satisfaction Surveys – Ongoing web-based surveys of the customer’s perception of all aspects of Cisco’s performance E-Sigma – One of the methodologies used for problem solving and continual improvement of our business processes Internal Audit Process – Process to monitor the ongoing effective implementation of the quality and environmental management systems. Internal Audits are used to identify best practices, identify potential areas for improvement and verify conformance to IS0 9002 and ISO 14001 requirements Describe your organization’s experiences in adapting to changing technologies. GTSI has a team of dedicated Enterprise Solutions Consultant (ESC) that support the overall organization and our government customers by providing technical assistance and having broad knowledge in product and technology offerings. An ESC acts as an internal technical liaison to the sales organization to perform and provide accurate analysis and diagnosis to help solve customer's complex IT solutions problems. Our ESC’s are continually training and gaining knowledge about new technologies coming into the marketplace and gaining certifications for them. There act as a technical advisor to a dedicated set of customers in what is almost a 1:1 ratio at the agency level. Staff is further supported by the GTSI Solutions and Engineering Laboratory, a 2,000-square-foot facility at our Herndon, VA, corporate headquarters. This lab is designed specifically to demonstrate to our customers multi-vendor , multi-disciplined solutions—locally or remotely to equal effect. These clusters reside on state-of-the-art hardware from the leading vendors in the spaces, such as Cisco (its Unified Computing System platform), with Network Appliance and Hitachi storage. The thin clients featured are from Dell, HP, Samsung, and Panologic. The GTSI lab features Virtualization solutions from VMware as well as infrastructure as a service cloud architecture designed and built on VMware. Figure 7 is a logical diagram of the GTSI Lab.
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January 31, 2012 21 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 7: GTSI’s Solutions and Engineering Lab – Logical Architecture.
Additionally, GTSI, in an attempt to meet government-mandated performance metrics, has adapted a long-term strategic methodology that aligns technology, services, and the management of the IT infrastructure to business objectives. Technology Lifecycle Management (TLM) is a multiphase approach that encompasses the planning, design, acquisition, implementation, and management of all the elements comprising the IT infrastructure. The convergence of in-depth technical knowledge, astute business processes, and expert engineering and financial services into a solid business model enables agencies to proactively address systematic budgeting and long-term management of their IT infrastructures. 3.11 Personnel Management (RFP 5.11) Describe the key individuals, along with their qualifications, professional certifications and experience that would comprise your organization’s team for providing Services to the Lead Public Agency GTSI is comprised of uniquely qualified advanced technology practice managers, consulting engineers, systems engineers, configuration specialists, sales consultants, and project managers that play a critical role in identifying and delivering innovative Cisco solutions. GTSI maintains numerous certifications and specializations that emphasize GTSI’s commitment to providing full-spectrum Cisco solutions backed by superior customer service and support. GTSI has a broad range of capabilities and holds Advanced Cisco Specializations in Routing & Switching, VPN/Security, Unified Communications, Wireless LAN, and Data Center Networking Infrastructure. Currently located in Charlotte, NC, GTSI employs State and Local National Accounts Manager Cecile Chioco-Fraser, who will be the dedicated single point of contact (POC) for the City of Charlotte. The GTSI Team has identified key members of our staff to serve as the Charlotte-Mecklenburg Contract team.
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January 31, 2012 22 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 These individuals are identified in Figure 8 and Figure 9. All of these individuals are permanent, full-time employees of either GTSI or one of our strategic subcontractors. As shown, these individuals are highly qualified to support the program and most of them will be fully dedicated to the Charlotte-Mecklenburg contract. Figure 8: GTSI Key Personnel.
Figure 9: AMCAD Key Personnel.
GTSI has included resumes in Appendix A, Supplemental Information as an example of our local resources, partner resources, and a sample of labor categories from our engineering bench. Through the collaboration of our National Account Management Team and our Program Management Organization, GTSI will provide the full range of management leadership, direction, coordination, oversight, and administrative services that are necessary to support the contract(s) resulting from the City of Charlotte’s Request for Proposals for Technology Products and Associated Services. Our management approach is tailored to the Charlotte Cooperative Purchasing Alliance’s (CCPA) unique requirements, based on our understanding of the specific goals and objectives, as well as our nearly 30 years of experience delivering products and services to government entities under similar contracts. GTSI is widely recognized as an industry leader in the Public Sector Market for the effectiveness of our management team and approach in support of broad-scope technical programs with similar requirements to the CCPA’s. For example, GTSI is the largest, most experienced supplier of products and services for two of the largest Federal technology programs in existence, the Army Information Technology Enterprise Solutions (ITES) contract and the NASA Solutions for Enterprise Wide Procurement (SEWP) contract. ITES and SEWP are used by a large number of government agencies to acquire a broad range of technology products and solutions. In support of the CCPA’s mission, we propose to employ an expanded and robust management approach based on the spirit of partnership. Rather than operating as a passive product supplier, we will continue to actively collaborate with all elements of the CCPA to understand requirements, refine processes, expand
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January 31, 2012 23 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 product/service/solution offerings, increase efficiencies, reduce costs, leverage best practices, and monitor the overall effectiveness of our approach and activity. Our management team will be led by staff that have significant experience operating large government programs, backed by mature management processes and frameworks that have been developed and tested over time and that incorporate industry best practices, such as that offered by the Project Management Body of Knowledge (PMBOK) published by the highly-regarded Project Management Institute (PMI). We are certain that the CCPA will realize several benefits from our comprehensive and robust management approach. These benefits include: Tight alignment with goals, objectives, and requirements of the CCPA Exceptional visibility into our strategy, activity, and results Total confidence in the competitive cost and quality of our product, solution, and service offerings Continued growth in program adoption and sales volume Effective support for important program initiatives, such as environmentally responsible products, services, and solutions We realize that significant management focus and effort is required to maximize these benefits across the CCPA. In Figure 10, we outline the key management activities that are required for program success. In the following sections, we describe our proposed approach for meeting these requirements. Figure 10: Management SOW Activities Management Category Work to be Performed by GTSI Team Program Management GTSI will provide Program Management support for the overall scope, performance, quality, and oversight of the products, solutions, and services delivered on this contract. Contract Management & GTSI will work with the CCPA to maintain, process modifications, and ensure compliance with the Reporting contract, including all necessary contract reporting requirements. Communication GTSI will provide frequent and effective communication with program staff, contract staff, CCPA Management board members, sponsors, and other identified key stakeholders. Resource Management GTSI will maintain a robust resource management program that includes staff recruitment and retention, skills development, and performance management. Strategic OEM GTSI will assemble and maintain a team of industry leading and innovative OEMs capable of Management meeting the wide range of technical product/ equipment requirements covered by this contract Catalog Management GTSI will maintain a comprehensive catalog of technical products, solutions, and services at competitive prices to meet the broad needs of the CCPA. Task Order Management GTSI will provide task order management support for the delivery of complex services and solutions. Service Subcontractor GTSI will establish and maintain legal agreements with vendors/subcontractors, direct their Management activity, and evaluate and monitor their performance. Performance/Quality GTSI will maintain rigorous quality planning and control standards at both the Program-level and Management for individual customers and task orders. Governance Board GTSI will assemble and maintain a Governance Board, composed of senior staff from GTSI and selected partners, to provide periodic executive-level oversight and review on overall program performance and success.
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January 31, 2012 24 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Program Management GTSI will employ a PMO team to provide the necessary program management leadership and support as required to effectively manage our execution and deliver exceptional results under the new CCPA contract. The PMO team will be responsible for developing and maintaining a comprehensive management plan; providing guidance and direction to internal and external resources; monitoring activities and performance; and ensuring effective communication with all key parties of the CCPA. The PMO team will be led by Ms. Cecile Fraser, a highly-experienced National Account Manager with over 10 years of relevant industry experience. On this program, Ms. Fraser will: Serve as the primary executive POC to the CCPA leadership team Ensure the GTSI Team has a full and comprehensive understanding of the CCPA requirements and is tightly aligned with the goals and objectives of the Program Provide overall direction and guidance to the GTSI Team on program approach, processes, priorities, and performance Ensure that GTSI satisfies all contract requirements and deliverables (e.g., program reports and documentation), key performance metrics, and customer satisfaction Ensure that GTSI has sufficient resources, internal and external, and capabilities in place to meet the requirements of the Program. Lead regularly scheduled program updates, reviews, and other key communication activities with CCPA Program staff Ms. Fraser will be responsible for executing the management plan, guiding and coordinating resources within GTSI and among our partner community, monitoring performance, and incorporating customer feedback and lessons learned into process improvement initiatives. She will play a leading role in communication with the CCPA program and contract staff, including monthly reporting and quarterly reviews. Supporting Ms. Fraser, as part of the PMO, will be a team of senior personnel and functional managers that control and direct key program resources and activity. These individuals will work closely with Ms. Fraser to provide assistance in many areas and: Ensure that GTSI is delivering successfully in all functional areas (e.g., order management, product delivery, services delivery, logistics support) Establish, maintain, provide direction, and monitor performance of OEMs and service subcontractors that are necessary to support this program Provide input and direct efforts for continuous process improvements. Develop, execute, and monitor a comprehensive customer satisfaction plan to ensure that we satisfy the requirements and expectations at the program, customer, and task order level. The members and key responsibilities of the National Account Team and Program Management Office are shown in Figure 11.
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January 31, 2012 25 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 11: National Account Team and PMO Composition.
Additional information on these individuals is provided in the Staffing Plan and Key Personnel section of our proposal. Explain how your organization ensures that personnel performing technical support services are qualified and proficient We will ensure the technical and leadership proficiency of our workforce throughout the life of the contract by making sure employees stay current on critical skills by making professional development a top priority. Our approach includes a comprehensive training program that ensures the technical currency and leadership progression of our team, and provides a career path for employees to grow with GTSI. Key elements of our training approach include: Training Assessment, Planning, and Monitoring. As is customary on all our programs, our management team will periodically assess individual performance, soliciting input from the City of Charlotte. Our focus will be on leadership potential and knowledge/proficiency in key skills consistent with assigned work and the training needed to enhance employee proficiency and growth. Technical Certifications and Education Assistance. These promote the growth and upward mobility of individual employees by providing tuition reimbursement and financial assistance for: (1) technical certification programs and courses and that enable individuals to acquire and maintain industry certifications, (2) individuals who are pursuing degree-related studies, and (3) memberships in industry- related professional organizations. Succession Planning. This will ensure that we proactively maintain a pipeline of qualified candidates to meet evolving technical and leadership requirements. GTSI’s Leadership Program provides special training and mentoring for recognized top performers with the skills and leadership potential to assume higher levels of management responsibility. We will provide special training and develop work assignments that will enhance their career development. For each of our government customers, GTSI has a dedicated account team comprised of a Client Executive (CE) and an Inside Sales Representative (ISR). This team is supported by an Enterprise Solutions Consultant (ESC). The CE is responsible for maintaining a positive relationship with new and future customers in order to facilitate future sales and provide additional inside sales support to manage accounts The ISR works with his or her teamed CE to identify, qualify, and close sales opportunities and to devise sales plans and strategies that meet their customer’s unique requirements. They coordinate
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January 31, 2012 26 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 internal activities to include marketing support, customer service, and pre- and post-sale technology resources. The ESC supports the sales organization by providing technical assistance and maintaining broad knowledge in product and service offerings. An ESC acts as an internal technical liaison to the sales organization to perform and provide accurate analysis and diagnosis to help solve customers’ complex IT solutions problems. This team approach provides the City of Charlotte with dedicated resources and fosters the development of strong institutional knowledge of City of Charlotte, thereby enabling us to make the right recommendations, and develop appropriate technology solutions to satisfy City of Charlotte requirements. Ensuring Resource Quality Traditionally GTSI provides training and certification classes to its engineers at no cost to our government customers. On some project our engineering team provides over the shoulder training on the hardware or applications for the end users. While our standard practice is to not provide training to the government at zero cost, we have a number of partners that can provide onsite, in-depth training for a specific technology. GTSI maintains a staff of highly trained personnel such as systems administrators, system and network engineers, trainers, analysts, and project leads. In addition to GTSI’s certified and knowledgeable bench staff, our extensive network of IT resources affords us immediate access to dozens of subcontracting and staffing firms and thousands of qualified and certified IT professionals. We are able to provide supplemental task order project support and certified staff augmentation, including cleared personnel. Because GTSI works with subcontractors, we have the ability to staff individuals on a long-term or short- term basis. This gives our customers a greater control of their budgets, and also ensures that while long- term staff may take vacation or time off for training, the work will continue and deadlines will be met. Networking certifications held by our engineers include CCIE – R&S, CCDA, CCDP, CCNA, CCNP, CCSP, CCVP, MCP, and MCSE. Areas of expertise include LAN/WAN, IP Network, Voice over IP, Videoconferencing, Unified Communications, Network Infrastructure Upgrades, Enterprise Management, Data Center Operations, Cisco Network Security, WAVE/Twisted Pair, and IPv6 Migrations. Enterprise computing certifications include A+; AIS ProCurve, AIS ProLiant, and AIS StorageWorks; APC Design, APC Enterprise Storage, and APC Sales; ITIL Foundation; MASE ProCurve Secure, MASE ProLiant HA, and MASE SAN HA; MCSE, MCSE +1, MCP, and MCP +1; NACA, NACE, NASE, NACP, and NCDA; Network+; QCP; PMP; and SCP 2007. Describe your organization’s approach, policies, and experience with respect to deployment of your personnel GTSI is prepared to provide the required resources, in addition to temporary staff for specified periods of time. GTSI has a proven process in place to find the right skill set to quickly fill open positions. Figure 12 illustrates the four phases of this process and our ability to quickly fill any open vacancies, usually within 10 days. GTSI uses several sources to find the required skills sets, interview candidates, check clearances and background, perform drug tests, approve candidates, and extend offer letters to qualified personnel to quickly fill vacancies.
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January 31, 2012 27 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 12: GTSI Team Staffing Process.
GTSI’s success is largely dependent on our ability to hire, motivate, and retain talented people. Through the use of a team of dedicated services recruiters we continually source highly qualified personnel from a variety of areas to support our customers’ mission. For every project or program, our Delivery Services managers leverage the reach of our recruiting resources to produce the best fit for each position. When a specific need arises, we define precise requirements and transmit them to the services recruiter. Our year-round recruiting process supplies a constant source of qualified candidates, while the services recruiter catalyzes a rapid response. Our recruiters have the following certifications: Certified Internet Recruiter (CIR) Diversity Certified Recruiter (DIR) Advanced Certified Internet Recruiter (ACIR) Human Capital Strategist (HCS)
Retention
GTSI is committed to working strategically with our employees and Competitive benefits & strong human subcontractors to identify and respond to ever-changing staffing capital management ensure high needs. We provide leadership and guidance in the development, employee satisfaction & retention. implementation, and equitable administration of policies and procedures to foster a positive work environment. We are responsible to our employees for all areas of human resources, including compensation and benefits, employee relations, recruitment and retention, training, communications, human resource planning, and staff health. GTSI is prepared to provide all required support, leveraging our knowledge and our experienced recruiting staff. Our recruiters have on average 8 to 10 years of experience recruiting for various levels, from unclassified projects up to full scope/lifestyle polygraph levels and undergo a multitude of specialized recruiting training to be able to select the best staff for our customers. Has your organization been the subject of a dispute or strike by organized labor within the last five (5) years? Describe the circumstances and the resolution of the dispute GTSI has not been involved in or the subject of a dispute or strike by organized labor within the last 5 years. 3.12 References (RFP 5.12) References are provided for GTSI and AMCAD in Section 7, Attachment 1. Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 28 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.0 PROPOSED SOLUTION (RFP 3.6) 4.1 Technology Products and Services (RFP 3.6.1, 3.6.2) Service Providers GTSI also has successful, long-standing relationships with many broad-scope and specialized service providers that have supported and will continue to support our team on the U.S. Communities Program. For the GTSI lead solutions, GTSI will either perform the entire solution or we will reach out to one of our service providers. GTSI has established a strategic teaming partnership with AMCAD, a provider of innovative technology services and solutions of specific value to state and local government. Figure 13 defines either GTSI or AMCAD as the lead resource responsible for the core service/solution offerings specified by the RFP. Figure 13: Technical Lead – Solutions Areas. Service/Solution Lead A Technical Infrastructure GTSI B Unified Security GTSI C Communications GTSI D Enterprise Content Management AMCAD E Enterprise-wide Imaging AMCAD F Conversion AMCAD G Indexing AMCAD H Micrographics AMCAD I Long Term Storage & Retrieval AMCAD J E-Commerce Services AMCAD K Redaction Services AMCAD L Integrated Land Information System AMCAD M Court Management System AMCAD N Auto-Redaction AMCAD O Disaster Backup & Recovery AMCAD P Integrated Vitals System AMCAD Q Web Hosting AMCAD R Other Services/Solutions To be identified by GTSI For each category, the services/solutions lead will have primary responsibility for defining, building, delivering, and improving the offering in support of the overall Program. On specific task orders, the delivery team will be defined and assembled from our team of subcontractors to fully meet the comprehensive needs of the engagement. AMCAD is a technology service and solutions provider for State and Local government agencies. AMCAD was formed to partner with government in the development and implementation of “automating” technologies – specifically in the automation of government records. AMCAD is extremely familiar with the complexities of working with local government agencies. AMCAD’s customer base spans 30 states and hundreds of cities and counties. By focusing our company on our government customers, we have created a solution set that is specifically configured for the management of government records and the systems and solutions that facilitate the smooth transition to new technology to increase workflow, staff efficiency, and improve constituent service.
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January 31, 2012 29 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD is one of the only companies in the government records industry offering a full breadth of software and services without utilizing subcontractors. In addition to our customized software solutions for Local government, including domain specific solutions—such as our Integrated Land Information System (AiLIS), Court Management System (AiCMS), Integrated Vitals System (AiVitals) and our Enterprise-wide Imaging Systems (AmEWI)—AMCAD also offers a full suite of periphery services including a Certified Kodak Processing Lab and ANSII standard long-term storage and FIRELOCK vaults that meet full service document needs. A map of this solutions offering can be found in Figure 14. Figure 14: AMCAD Solutions Map.
The entire service offering above is provided onshore in our secure facility. The AMCAD Technology Center is part of an active military base – the Rock Island Arsenal. This location provides added security for our customers’ records and data. AMCAD understands the concerns of our government records officials. We built this facility from the ground up to provide a secure location to successfully provide services to our customers. AMCAD’s corporate philosophy is to partner with government to provide services, solutions, and technology that will facilitate their business process by improving staff efficiency and workflow, while still providing premier constituent and customer service. GTSI and AMCAD cover the full breath of solutions areas described in the RFP. We have provided in our cost proposal all the mandatory SOWs in addition to several other SOWs as described in the table below: A. Technical Infrastructure Data Center GTSI Data Center Optimization capabilities provide an ITIL-based approach to designing, implementing, and centrally managing data center information assets, including change management, automated provisioning, information storage, platform optimization, data center consolidation, and rationalization. By automating data center management across lifecycles, the agencies can deliver cost-efficiency, quality, and compliance in the most complex environments.
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January 31, 2012 30 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Server Virtualization GTSI’s Server Virtualization capability helps government agencies successfully manage the lifecycle of their infrastructure and create a more agile and efficient data center. GTSI begins by performing an assessment that includes determining what the customer’s data center is made up of, evaluating how those resources are functioning, and identifying the data center’s objectives. Based on results, GTSI designs a server virtualization solution that exceeds requirements. Following an industry-recognized Service Engagement Methodology, GTSI can help government customers virtualize their data centers, increase server utilization rates, decrease power consumption, and implement a more agile IT infrastructure. Storage Optimization GTSI's Storage Optimization capability is comprised of centralizing data storage among multiple servers. The objective is to facilitate data backup and archiving for all subscribers in an enterprise, while minimizing the time required to access and store data, simplifying the storage infrastructure, centralizing management, optimizing resource utilization, and lowering operating cost. Storage Optimization provides a common platform to allocate and manage growing demands for data storage and helps reduce administrative effort by establishing a single management console. Cloud GTSI has partnered with global leaders in the field to deliver the networked power and efficiency of cloud computing to government agencies. In particular, through Infrastructure as a Service (IaaS), we enable agencies to reach into the cloud for resources that can boost capacity or add capabilities without the need to invest in new infrastructure, employees, or software licenses. Amazon Web Services (AWS) offers federal government agencies a secure, reliable, and cost-effective computing platform in the cloud. By using AWS products, government organizations can focus on meeting their mission-critical objectives, and spend less time procuring, developing, or managing IT resources. Network Modernization & IPv6 Migration GTSI's Network Modernization capability is comprised of a complete technology refresh of the core networking equipment and upgrading the legacy equipment to the newer equipment to include voice and video components to ready the network for implementing Wireless, VoIP, etc. It covers the complete lifecycle methodologies from network assessment to design, installation, optimization, and support of the networking infrastructure. GTSI's IPv6 transition offering is a critical part of the Network Modernization solution. The IPv6 migration capability provides an automated, low threshold path to an immediate IPv6 deployment that can be rolled out without interrupting the existing network either by leveraging existing network infrastructures or by a complete network refresh. GTSI is equipped to provide the products and professional services to facilitate a full, IPv6 lifecycle solution to guarantee IPv6/ IPv4 co-existence and interoperability today, without the necessity and costs of wholesale product upgrades. Wireless & Mobility GTSI's Wireless and Mobility capabilities consist of various stages including WLAN site survey, planning, network assessment, design, implementation, management, and support services. The wireless solution creates a seamless working environment by combining the mobility of wireless with the performance of wired networks through technologies such as WLAN, Wireless Mesh, and Location- Based Services.
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January 31, 2012 31 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Video Teleconferencing GTSI's Video Teleconferencing capability consists of a complete suite of presentation, collaboration, and broadcast solutions that support everything from a complex building to a single room. GTSI's Video Teleconferencing solution components can span not just audio and video conferencing, but webcasting and enterprise conferencing as well, using the full range of networkable audio, visual, and web technologies. Desktop Virtualization GTSI's Desktop Virtualization (also known as Virtual Desktop Infrastructure, VDI) capability consists of a server-centric computing model that borrows from the traditional thin client model but is designed to give administrators and end users the best of both worlds: the ability to host and centrally manage desktop virtual machines in the data center while giving end users a full PC desktop experience. Desktop virtualization is the use of virtual machines to let multiple network subscribers maintain individualized desktops on a single, centrally located computer or server. Ruggedized Computing GTSI's Ruggedized Computing capability consists of environmentally hardened specially packaged computing solutions including tactical computing, embedded computing, handheld ultra-mobile computing, and militarized peripheral devices specifically designed to reliably operate in harsh and extreme usage environments and conditions, such as strong vibrations, extreme temperatures, and wet or dusty conditions. GTSI's Ruggedized Computing capabilities enables organizations to successfully operate, collaborate, share information, and carry out their mission in harsh environmental conditions. B. Unified Security Physical Security GTSI's Network Security capability deals with protecting the network and the information transmitted over the network. It consists of identifying security threats and then deploying the most effective set of tools to combat them. Network Security is a multi-layered approach and can consist of various components such as anti-virus, anti-spyware, firewalls, intrusion preventions systems, and Virtual Private Networks to ensure confidentiality, integrity, and availability of data. Physical Security describes measures that prevent or deter attackers from accessing a facility, resource, or information stored on physical media. GTSI's Physical Security capability integrates IP-based security systems and supports them via network, server, and storage infrastructures. GTSI's Physical Security solution includes video surveillance, physical access control, fire/smoke/life safety, intrusion detection systems, and video analytics. Mobile Evidence Capture GTSI's Mobile Evidence Capture solution is built around the latest digital technology available for supporting public safety initiatives at every level, whether federal, state, or local. The solution extends well beyond the in-car portion of the technology and considers every aspect of an agency's needs, from video capture to long-term video archiving, to video sharing with other agencies. GTSI's approach to designing its Mobile Evidence Capture solution begins with the IT infrastructure and moves outward toward the in‐car component. This approach is born out of the recognition that the IT infrastructure is the most critical component of the solution, because it enables the transfer, management, archiving, retrieval, and sharing of the video and metadata.
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January 31, 2012 32 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Enterprise Security Information Management GTSI's Enterprise Security Information Management capability covers the transformation of volumes of security, audit, and compliance information collected across the enterprise into actionable intelligence. This is accomplished by correlating log, vulnerability, configuration, asset, performance, and Network Behavior Analysis (NBA) data across the enterprise. This enables agencies to proactively detect and speed the remediation of security breaches and identity/information theft while supporting evolving best practice and compliance regulations. Asset Management GTSI's Asset Management capability consists of cradle-to-grave tracking, analysis, and management of IT assets, including physical, historical, configuration, and financial information. Asset Management helps customers better manage their IT infrastructures, more efficiently deliver services, and maintain control over assets, data, and their value. C. Communications Unified Communications GTSI's Unified Communications (UC) capability streamlines communication by integrating disparate communications systems, media, devices, and applications onto a single converged IP network. UC creates a collaborative environment that contains elements of IP telephony, presence, instant messaging, audio conferencing, web or data collaboration, unified messaging, mobility, video conferencing, and social networking, which help reduce cost, improve productivity, and effectively accomplish organization's missions. GTSI's UC solution accommodates a range of critical capabilities including scalability, security, redundancy, and real-time network management. In addition, it simplifies your deployment of IP telephony and other new applications, such as desktop VTC, video-on-demand, and streaming video. Based on open-standard architecture, our solution extends the reach of legacy systems and supports variable and diverse demand. Moreover, our UC solution takes advantage of the intrinsic resiliency of IP- based networks, embedding security throughout the network for defense-in-depth measures that reduce and mitigate security breaches. By fully integrating voice, data, and video communications, we help you decrease configuration and maintenance requirements while increasing interoperability with numerous applications. Also integrated into the IP telephony platform is Voice over IP (VoIP) management tools that heighten network visibility and control and monitor the network, allowing you to achieve required QoS levels. In addition, our UC solution ensures that your newly converged voice/data network meets the highest standards for audio quality and reliability. The flexible nature of IP communication endpoints allows a single device to achieve greater functionality, such as web access, broadcast alert, video conferencing, and other collaboration capabilities. IP phones have unique user ids, making MACs virtually instantaneous. In addition, all user privileges and settings can be automatically reestablished, eliminating the cost and delay of sending technicians to wiring closets to support your end users, mobile phones can also be linked to the network, providing one-number connectivity and bypassing tolls. D. Enterprise Content Management AMCAD provides Enterprise Content Management (ECM) software and services to government and non- government agencies. AMCAD’s ECM solution enables agencies to capture, store, retrieve and manage virtually any type of digital content for government agencies through variety of mechanisms. ECM can be deployed in a single department or multiple departments and is designed to scale to the grown needs and with flexibility to address changes that government entities have to address. The solution can be
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January 31, 2012 33 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 configured to provide both internal and external access to content, while providing security and control to the enterprise’s information. Once content is captured, it can be managed through the configuration of indexing data that can be automatically and/or manually added during the capture and management process. This indexing data enables rapid search and discovery of content and provides the government agency with control of its information assets. AMCAD’s solution is modular, enabling a single platform to be used for multiple applications within the enterprise, including Accounts Payable, Accounts Receivable, Human Resources, Finance, Justice, Real Estate, and Public Works to name a few. E. Enterprise-wide Imaging AMCAD provides Enterprise-wide Imaging, document management and workflow solutions for government. AMCAD’s key to success is the ability to start in a single department and grow to an enterprise scale, without changes to the underlying architecture or software. AMCAD’s solutions provide a full suite of imaging, workflow, document management and records management systems, providing both flexibility and scalability to meet any government enterprise-wide imaging and workflow requirement. AMCAD’s Enterprise-wide Imaging solutions capture virtually all document types, such as paper documents, faxes, email, word-processing documents, spreadsheets, HTML, XML, and audio/video clips – virtually any electronic file. Our solutions store these files as electronic documents and make them immediately available across the enterprise. Once captured, documents can be automatically processed by supportive modules such as Image Cleanup, Optical Character Recognition (OCR), Barcode Recognition, Redaction Technology, and Document Markups, depending on each department’s specific processing requirements. Other capabilities include document indexing; full-text search and custom search; full document audit and reporting; print, fax and email; and web options. These sophisticated capabilities allow any authorized user to locate the documents anywhere in the enterprise, at any location, at any time. In addition, Ad-hoc and automatic workflow options support easy, on-the-fly and automatic routing of documents for processing or archival. Major modules of our Enterprise-wide Imaging solution include: Imaging and Document Manage your document collection whether large or small – we can provide solutions for Management departments of only a few users or for enterprises with hundreds of users and hundreds of millions of documents, across networks, enterprises, and the Internet, using advanced search and retrieval capabilities. Records Management Establish document retention policies for each type of record based on your organization’s filing plan, which governs the document’s life cycle. Workflow and Collaboration AMCAD’s enterprise-wide workflow capabilities provide graphical design, control, and monitoring tools for smooth business process improvement. By automating business processes, process owners can have real-time and historical process data to provide the insight needed to establish the most efficient route from point A to point Z. Application Integration AMCAD has a set of Application Programming Interfaces (API) and unique tools that allow Enterprise-wide Imaging capabilities to be integrated with existing government applications or legacy systems. AMCAD has implemented Enterprise-wide Imaging systems large counties such as Cook County, Illinois and in statewide implementations such as the Administrative Office of the Pennsylvania Courts.
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 34 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 F. Conversion AMCAD is a nationally recognized leader in the conversion of government records. Our experience covers a wide range of on-site and off-site government conversion projects. AMCAD provides conversion services to transform hard copy records into digital formats, ready for new Enterprise-wide solutions, integrated land records management system, court management system, or for use as a backup archive. Our methodology and the infrastructure we establish at each of our processing locations, whether at customer sites or new processing centers, are developed to support the processing of millions of images per day. The AMCAD methodology, based on ISO 9001:2000 standards, provides for unlimited expansion to successfully complete any conversion project successfully, without sacrificing quality. To date, AMCAD has converted more than two billion records from physical media to digital images for various organizations throughout the United States. One of the key differentiators that AMCAD brings to our customers is our focus on government records, including projects for government agencies in more than 30 states. Our complete understanding of government conversion projects is exceptional in that we understand that records are not merely loaded into an imaging system. The conversion process for government records requires a detailed understanding of how images relate to supporting documentation and existing index data, as well as how the records are processed and stored on the physical media for conversion. A general service bureau simply knows conversion – AMCAD understands not only how to successfully implement a conversion project, but we support, implement, and manage full service document and government records management software solutions. Beyond domain expertise, AMCAD offers superior facility, resource, and technology capabilities. AMCAD facilities have the capacity to seat more than 500 employees, with a current corporate server capacity of more than 100TB. We can run three shifts per day, 7 days per week. Today, AMCAD can process nearly 2 million images per day through our proprietary workflow software. Keeping in mind the unique needs of our government customers, AMCAD has designed a system to track and manage our conversion projects so that we can always account for documents. AMCAD’s workflow system ensures that we always know the physical location of every single document, and where that document is in the conversion process. AMCAD can provide these services regardless of the system the images will be loaded into, since AMCAD offers unparalleled experience in document preservation and conversion services into more than 200 file formats. AMCAD provides a full range of on-site and off-site service offerings. AMCAD has the ability to convert from a large variety of physical media, including the following: Microfilm Scanning Microfiche Scanning Aperture Card Scanning Image Clipping Image Cropping Paper Scanning, including bound and Video unbound books Specialized Artwork or High Resolution Audio Documents Document Preparation Services Conservation and Preservation AMCAD has provided a sample statement of work to illustrate our conversion capabilities and methodology. The SOW provided describes a common scenario for the conversion of 12 million images from roll microfilm to digital images. This represents a large conversion project that would most commonly occur when a customer wants to convert its archived records to digital images, either for loading into their Enterprise-wide Imaging system or other vertical software solution, or to create a digital, archival backup of their physical media.
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 35 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD has the ability to convert a wide range of physical media. The steps involved in any major conversion project include: inventory, evaluate, repair or note exceptions when repair is not possible, scan, and quality assurance. AMCAD also has the ability to store the customer’s media in our secure vaults while the digital images are used for the day-to-day operations of the customer, reserving the microfilm for archival rather than daily use. AMCAD has performed conversion services for small counties such as King George County, Virginia and large counties such as Maricopa County, Arizona. Most recently, AMCAD has been awarded a contract with Dallas County, Texas. Diligent use of the AMCAD AiCS combined with immediate investigation of exception reports ensures the customer that 100 percent of the requested information has been captured and delivered. G. Indexing
Once an electronic solution has been implemented and the paper INDEXING records converted into digital images, the documents must be Custom workflows for virtually any indexing indexed in order to easily and seamlessly access the documents. requirements. Indexing is the process of entering key or relevant data about a Real time, day forward and backfile indexing digital image in order to provide access. Once loaded into the services. customer’s system, index data will be associated with its source In-house domain experience directly related to city, county and state government records. image so that the image is searchable in the customer’s database. Indexing of all the records created before a solution is in place can be a daunting task for a customer with limited resources. AMCAD can quickly and accurately perform indexing on existing images, whether converted by AMCAD from legacy paper records or provided in digital format by the customer. Index data is provided in the format required by the customer’s existing imaging solution. AMCAD’s also provides day-forward Indexing services for fast, accurate, and cost-effective alternatives to in-house indexing staff. AMCAD can seamlessly receive document images from a customer’s system and real-time index appropriate data. This provides for a secure, outsourced solution that allows our government customers to realign staff, better utilize resources, and provide a cost-effective solution. All AMCAD Indexing solutions are provided in our secure, on-shore Technology Center. This fully staffed facility is expertly equipped to offer unlimited scalability for any size indexing project. AMCAD’s highly experienced indexing professionals are extensively trained and familiarized with a myriad of State and Local government record types to include land records, vital records, court records, assessment records, tax records, human resources, and legal documents, as well as the indexing of more than 1 billion images. Our proven customized workflow methodologies and reporting tools distinguish us from our competitors. AMCAD built our own custom workflow software specifically designed for our government records customers. The unmatched flexibility of the software allows AMCAD to easily and quickly configure the software for new index fields or document types. The software includes full audit and reporting capabilities for quality assurance purposes. AMCAD’s document indexing services include the following: Real Time Day-Forward Indexing On-Demand Overflow Indexing Single, Double and Triple Key Entry Services Available Indexing Quality Assurance Services Same or Next Day Indexing Able to Key from Image, Paper or Microfilm Automated Indexing with Full Text OCR
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 36 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 We have provided a sample SOW for a day-forward indexing project, where the customer provides its images to AMCAD daily and we return the index file in the required format for loading into the imaging system. AMCAD can offer Indexing services independent of or in conjunction with our conversion and redaction services, according to the needs of the customer. AMCAD has performed Indexing services for small counties such as Randolph County, North Carolina and large counties such as Cook County, Illinois. H. Micrographics
The AMCAD Technology Center houses a state-of-the-art AMCAD works directly with Kodak to provide additional Kodak Certified Micrographics Lab. This lab was designed backup and disaster recovery services for archival using Kodak specifications. As the premier manufacturer of records. Because AMCAD is a Certified Kodak Lab, you microfilm and microfiche products, Kodak has a unique and also have full access to Kodak's Microfilm Disaster Recovery Program. thorough understanding of the way micrographic materials should be stored and developed. AMCAD’s membership in Kodak’s Infoguard program gives us access to Kodak’s extensive body of knowledge for reference and training. Kodak approved the design before the facility construction was completed, registering our facility as a true Kodak Certified Production Facility. AMCAD’s certified Kodak lab houses three Kodak Archive Writers, two M-30 Allen Deep Tank processors, a dark room built to Kodak’s specifications, and a separate room for Diazo duplication processes. All processes from start to finish are completed within our facility, allowing us to provide exceptional security and quality control. AMCAD provides a full suite of micrographics services including the following: Conventional Planetary (Small 16mm & Large Format 35mm) Hybrid Process (Scan and then write to Kodak Archive Writer) 16 mm COM (Kodak Archive Writer) 35 mm COM (Image Graphics) Aperture Card Creation, Card Reading Deep Tank Processor Silver and Diazo Duplication AMCAD administers an extensive quality assurance program independently approved by Kodak. For example, each roll of microfilm is inspected for foreign objects, overlapping, overexposure, out of sequence documents, missing, blurry, cut off, fogged documents and for scratches on the microfilm. If splicing is necessary, a sonic (polyester) weld splicing device is used. Density readings are taken on each roll in accordance with ANSI/AIIM standards and recorded in a log book. When microfilm is transported, a copy of the logbook accompanies each shipment. To maintain certification requirements, AMCAD holds regular on-site training sessions with the Kodak’s Technical Advisory Team. All employees in our lab have passed credited Kodak Reliable Image Training classes that cover the following: Chemical Quality Chemical Temperatures Processing Speed Methylene-blue Analysis Film Density Scratch Test Reference Archive Processing Procedures All media not in production is stored in AMCAD’s secure vaults. AMCAD’s micrographic services can be combined with AMCAD’s long-term storage and retrieval offerings. For example, AMCAD can create less expensive Diazo duplicates for use in the customer’s office, while storing the customer’s archival- quality silver halide microfilm in our humidity-controlled, temperature-controlled, fireproof vaults.
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 37 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD has provided a sample SOW for our micrographics capabilities. In this sample, AMCAD provided archival microfilm creation services for a large County. The project included the creation of archival 16mm microfilm from 3 million digital images. The final archival microfilm will be stored in quality controlled environment in AMCAD’s secure vaults. AMCAD has performed micrographics services for small counties such as St. Joseph County, Indiana and large counties such as Maricopa County, Arizona. I. Long Term Storage & Retrieval
AMCAD offers multiple levels of storage and retrieval, The AMCAD Technology Center is located on a secure, from general, secure warehouse storage to state-of-the- active military base on the Rock Island Arsenal in Rock art vault storage. All storage is housed at AMCAD’s Island, Illinois. In addition to a state-of-the-art facility, the secure facility, located on an active military base with base provides (and requires) unique advantages to security, fire and redundant power that no other vendor can. some of the highest security in the industry. The process of storing government records is far more complex than simply placing boxes in a warehouse. AMCAD’s long term and vault storage solutions cover the full range of services offered in the industry from a single source, including 24x7 on-demand service for access to records. AMCAD Warehouse Storage – Warehouse storage is located in our secure facility. To date, AMCAD has approximately 120,000 cubic feet of available secure warehouse storage, with unlimited expansion capability. Our warehouse storage offers all the security and redundant power benefits of our main facility, as well as state-of-the-art fire prevention solutions. AMCAD Vault Storage (Figure 15) – Fire at a storage facility can seriously compromise the integrity of stored data, even when the fire occurs outside of the storage vault. Film media such as microfiche and microfilm begin to deteriorate at temperatures of 125°F and above. AMCAD offers two sets of interior secure vaults. The first set is a 5,000 square foot vault with an NFPA rating of 125/2, meaning that the temperature within the vault will remain under 125°F for at least 2 hours during a fire at the facility. The exterior of this area includes a watertight roof and double layers of sheetrock on all sides for burn-through protection. Additional protection is provided by the facility’s sprinkler system. Finally, AMCAD’s facility is only four blocks from the local fire department, making it highly unlikely that a fire would be able to burn for more than the 2 hours it would take to compromise the data stored in the vaults. The vaults’ interiors have a state-of-the-art chemical fire protection system with temperature and humidity control.
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January 31, 2012 38 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Figure 15: AMCAD Vault Storage.
AMCAD has 4 25,000 sq. ft. FIRELOCK vaults with a NFPA rating of 125/4 – the temperature within the vault will remain under 125°F for 4 hours during a fire. This is the highest rating available on the market today. FIRELOCK vault systems are specifically designed to protect media by securing the vault chamber environment and preventing excessive temperatures from jeopardizing the integrity of the media being stored. FIRELOCK vaults are engineered to address the challenges presented by today’s technologies, corporate facilities, and way of doing business. AMCAD is one of the only vendors in the United States for storage of government records rated at this level, and we are the largest FIRELOCK vault facility in the country. These vaults are provided additional protection with external sprinkler systems. All inventories in the vaults are maintained and tracked by the company’s Archivist and Shipping Clerk. The vaults are not part of the production area of the facility and are used exclusively for the secure storage of our customers’ data and media. Additional features of the vaults include the following: Dedicated Temperature Control The vault has minimal fluctuation (temperature + 5°F; relative humidity + 6%): Temperature: 66°F (19°C) Maximum 32°F (0°C) minimum. Dedicated Humidity Control Relative Humidity: 40% maximum 20% minimum. Fire Protection FM200 – State-of-the-art Chemical Dry Fire Suppression System. Rock Island Arsenal Fire Department – four blocks from the AMCAD Facility. Direct connect to fire and EMS systems, as well as Homeland Security. Secure cipher encoded protected entry (125/2). Security True Vault Multi-Combination Locks for Added Security (125/4). AMCAD has provided a sample SOW for Long Term Storage & Retrieval services for a large County jurisdiction to store books comprising approximately 7,000 square feet of space. The books, consider the County historical archive, are required by law for permanent retention. Because the County implemented an imaging solution including the conversion of all the books to digital images, local storage of the books at the County consumed space and resources without benefit. AMCAD’s storage solution provides secure storage for the books and saves the County thousands of dollars for storing the books onsite in County
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January 31, 2012 39 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 facilities. AMCAD provides for a 24x7 on-demand service, faxing or emailing copies of documents at the request of the County. J. E-Commerce Services
AMCAD’s state-of-the-art e-Commerce solution offers a no-risk E-COMMERCE partnership for localities that wish to do business over the Fully integrated seamless solution for Internet, allowing the submittal of electronic payments for the processing of credit card payments ties recording/filing of documents; paying of fines and fees; marriage directly to existing public records system. licenses; copies and certifications; as well as other miscellaneous Guaranteed same day, no risk payment fee collections as the locality sees fit. The application enables the service to the locality. acceptance of electronic payments at the counter, as well as over the Internet. As a part of the partnership, AMCAD supplies all the software, as well as all the appropriate services to configure, install, train and maintain the e-Commerce module. AMCAD will collect a small fee per transaction from the users. The locality does not have to purchase any additional hardware to host the e-Commerce solution, since AMCAD can host the solution at our secure data center. Features of AMCAD e-Commerce Accept a Variety of AMCAD’s e-Commerce module accepts all major credit cards and debit cards including Visa, Payments MasterCard, American Express, Discover, Diners Club International, and the JCB Card. Merchant Interface The Merchant Interface is a secure website that allows merchants to manage transactions, configure their account settings, view account statements, generate standard reports, and more. It is available from any computer with an Internet connection and Web browser – the locality will never need to download any software. Manage Transactions Submit, review, or void transactions online. Manually enter payments or issue refunds with the built-in Virtual Terminal, or submit multiple transactions in a single file using the Batch Upload feature. Generate and download reports on settled, declined, and returned transactions. Configure Account Configure the way transactions are handled, including security settings and transaction responses. Review Account Search transaction history based on date, credit card number, customer name, and other fields. Activity Reconcile payment and billing activity using online reports and statements. View Authorize.Net billing statement and payment history. Utilize a standard report to view all transactions for a day, or other time period. Risk Management Sensitive data is stored in the e-Commerce database in an encrypted format and all credit card payments through our Merchant account are stored in a PCI-compliant data center, never on your computer. All e-Commerce data is maintained in the AMCAD data center. Receive Payments Credit card funds are automatically deposited into the locality’s bank account within days – usually 24 Quickly to 48 hours. All Transactions AMCAD guarantees all credit card transactions that have been authorized using our e-Commerce Guaranteed system. If a transaction is subsequently declined by the credit card company, the locality will still receive the funds for the transaction regardless of the outcome of the dispute. Free Help AMCAD’s merchant Authorize.Net provides live technical and account support to merchants 7 days a week, as well as access to online documentation and user guides. Fraud Protection AMCAD recognizes that fraud may well be the biggest challenge facing our customers, which is why helping customers protect themselves from fraud is one of our highest priorities. We do this through Address Verification Services (AVS), Card Code Verification Services (CCV), and Authorize.NET. AMCAD’s e-Commerce solution is an existing module within all AMCAD software management applications, including Enterprise-wide Imaging (AmEWI), Integrated Land Information System (AiLIS), Integrated Vitals System (AiVitals) and our Court Management System (AiCMS). AMCAD’s e-Commerce solution is currently in use with the City of Virginia Beach, the City of Suffolk, and St. Charles County, Missouri to make deeds and land records available online, generating revenue for the locality while allowing constituents and title searchers to access records without making the trip to the courthouse. AMCAD’s redaction services, as described below, are particularly vital for counties who wish to make records available via the Internet. AMCAD has provided long-term storage and retrieval services for small counties such as Van Zandt County, TX and large counties such as Hudson County, NJ. Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 40 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 K. Redaction Services
Identity theft is a real concern for agencies that wish to offer public AMCAD maintains an audit trail and records online, either over the Internet or through public access system log of all activities for documents terminals in the office. Public documents such as marriage licenses, in process, which ensures the integrity deeds of trust and wills often include sensitive information such as and security of customer information. Social Security Numbers, Credit Card Numbers, Driver’s License Numbers, Birth Date, Tax ID Numbers, and others. AMCAD’s redaction process creates a black box over this sensitive information and “burns” it into the image, making the box a permanent part of the image that cannot be removed and maintaining confidentiality of sensitive information. The redacted image is made public while the unredacted image remains secure in the customer’s system, available only to authorized non-public users. AMCAD’s state-of-the-art redaction workflow system was designed to maximize efficiency without sacrificing quality. By integrating a unique workflow product, with both automated and human quality assurance options, AMCAD’s redaction services continue to lead the industry. To date, AMCAD has processed more than 500 million images through our state-of-the-art workflow, including the largest public records redaction project in the United States, performed for Maricopa County, Arizona. This service offering was specifically designed for our government customers most concerned with capturing all sensitive data through a combination of optical character recognition (OCR) and manual quality assurance processes, guaranteeing accuracy. Our system, called AmRedact, is unrivaled in the industry. AmRedact was designed to process millions of images through a combination of OCR and manual quality assurance processes to redact sensitive information. OCR is an analysis made by the software that identifies letters and words on the digital image. Because sensitive information is often printed in a specific format (for example, a social security number is always three numbers, a dash, two numbers, a dash, and four numbers), AmRedact is able to automatically locate such information through the use of OCR and automatically create a redaction box over that information. At this stage, the redaction box is colored and transparent so that the human redactor can manually review the redaction and approve, resize, or delete the redaction, depending on the accuracy of the OCR, which is often affected by the quality of the images. AmRedact was designed to optimize speed and accuracy for redacting images. It includes exhaustive features for security, workflow, workflow administration, reporting and management. This process has been successfully used in cities and counties throughout the country. AMCAD redaction offerings include a full suite of services: OCR Automated Capture – OCR only One-Pass Human, Manual Capture/Quality Assurance – reviewed by one person Two-Pass Human, Manual Capture/Quality Assurance – reviewed independently by two people AMCAD has provided a sample SOW for the redaction of 20,000,000 images, to be performed over a 2-month period. This represents a large project on an aggressive timeline, performed using the two-pass approach, which yields the highest accuracy possible. AMCAD works with our customers to determine factors that will affect the project, such as the quality of the source images, volume of images to be redacted, the customer’s desired timeline, and the quality goals for the final redaction, in order to recommend the best approach for the customer’s needs and budget. AMCAD has performed redaction services for small jurisdictions such as the City of Suffolk, Virginia and large counties such as Maricopa County, Arizona. Most recently, AMCAD has been awarded a contract with Dallas County, Texas.
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 41 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 L. Integrated Land Information System
AMCAD’s Integrated Land Information System (AiLIS) is INTEGRATED LAND INFORMATION SYSTEM AMCAD’s product specifically designed for public records Fully integrated end-to-end solution for the offices. AiLIS automates every position within a public records processing of land records, business names office and provides for the capability to electronically capture and or other records processed in a public process all aspects of the Recorder of Deeds, Register of Deeds or records office. State-of-the-art Microsoft .NET platform. Clerk’s Office for the processing of public records, including land Integrated eFiling/eRecording, assisted records, notaries, business names, passports and other indexing and auto-redaction applications – miscellaneous documents. AiLIS provides for a single, fully one vendor, one solution. integrated business process including: Cashiering Public Inquiry Auto-Redaction Workflow Manager E-Commerce Document Return Processing Indexing/Verification E-Filing Table Maintenance Assisted Indexing Electronic Certification Reporting Rejection Processing Scanning Internet Administration Index Rule Enforcement E-Recording Audit AiLIS is built as a true open systems solution, utilizing a state-of-the-art .NET client server architecture. All workstations in the office run on the industry-standard Windows XP or Vista client which, in turn, operates in a Windows 2003 Server environment. The recommended database is any Open Database Connectivity (ODBC) standard database that includes the popular MS SQL Server 2005 and Oracle 10g databases. Other open system servers and databases are also supported. AiLIS is highly scalable to take advantage of improvements in hardware processing power and performance. As a result, the system can continue to grow to hundreds of users, allowing the system to grow with the locality. AiLIS customers include some of the largest, as well as some of the smallest, land records offices in the United States. The number and location of simultaneous users on the application or files in use does not impact AiLIS. The software is completely scalable to accommodate new document types and attributes. The utilization of look-up tables for document types, fee types, etc. makes the system easy to implement and administer. AiLIS offers localities a high degree of configuration and customization depending on not only the budget requirements, but the locality’s desire or requirement for unique features. AMCAD understands that localities are influenced by many factors, including not only their own local codes and regulations, but those of the state. Therefore, AMCAD’s developers have designed AiLIS with the flexibility to accommodate the individual needs of each customer. AiLIS was developed from the ground up as a solution for a public records office using open industry standards and development tools, allowing for the smooth integration of new and advancing technologies. These advances allow our customers to meet any future legislative requirements their offices may encounter. The open nature of the solution also enables AiLIS to be easily networked to other locations and integrated with additional applications. AMCAD provides these integration services unparalleled by other vendors, including expertise in integrating to a variety of Assessment, Treasurer, Public Works, Clerk, Court and GIS solutions. Our experience facilitates the smooth integration of new technology and automation, as well as integration with current and future solutions the locality may want to implement. AMCAD has provided a sample SOW for a full installation of AiLIS in a jurisdiction with a population of approximately 600,000 and a work force of approximately 50. This represents a jurisdiction of medium size with no existing land information system components. Smaller counties or counties that already have a partial system in place might require fewer modules of the AiLIS system to accomplish their land information management goals. AMCAD’s modular system allows the customer to determine its goals in
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January 31, 2012 42 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 the near term, but allows the customer to expand later as their needs grow. AMCAD has provided Integrated Land Information Systems for small jurisdictions such as the City of Cranston, Rhode Island and large counties such as Ventura County, California. M. Court Management System
AiCMS is designed to streamline complex court processes, and COURT MANAGEMENT SYSTEM incorporates the latest national court standards for data collection Incorporates latest National Court Standards and information exchange and/or sharing including support of the for data collection and information exchange. Global Justice XML Model and Service Oriented Architecture Support of Global Justice XML Model and (SOA). AiCMS is a true .NET, Smart Client application, Service Oriented Architecture (SOA).. engineered to be highly configurable, secure, auditable, and table- True Microsoft .NET, state-of-the-art Smart Client Application. driven, allowing modification by authorized users. All standard case management functionality is accessed from within a browser. When changes in law or policy occur, such as new fee codes mandated by the legislature, the changes can be made by authorized court personnel, with start and expiration dates, if necessary. The IT department no longer has to apply expensive and limited technical resources to develop custom coded changes since any authorized and properly trained court user can modify case and financial tables. A secure and comprehensive audit trail is maintained at every level. Digital certificates and Public Key Infrastructure (PKI) encryption technology can optionally be used for secure authentication. AiCMS is an end-to-end solution that provides clerks and courts the ability to enter, update, calendar, query, and report cases in a person and case-centric environment. Some of the features are described below: The Civil Module supports secure processing of all types of civil court cases The Traffic Module supports secure processing of traffic and parking citations, including interfaces with law enforcement violations and citations systems The Criminal Module supports the secure processing of criminal cases from filling to disposition The Probate Module supports the secure processing of probate cases Developed expressly as a Web-centric, easy-to-use, browser-based application, AiCMS Case Manager takes full advantage of the economy and scalability of today’s sophisticated computer architectures. Furthermore, AiCMS has been designed from the ground-up to support the business processes and data elements defined by the National Center for State Courts (NCSC). AiCMS was designed by court subject matter experts and court systems users specifically for State and County court clients, and offers many features unavailable in our competitor’s case management products. Functions Features Configurable AiCMS can be tailored to meet the specialized needs of courts. Over 100 Added Value Tables (AVT) are available that allow administrative users to enter and maintain values that are specific to them. Some examples of these tables include: statutes/ordinances, fees/fee schedules, dockets/calendars, citation/case types, status case, person, financial, events, and ticklers. User Interface AiCMS enables users to simultaneously view multiple cases, events, calendars, etc., without having to open and close windows and screens. The application has an intuitive “look and feel” and a consistent user interface, enabling the user to easily navigate from case to case and function to function. AiCMS integrates case management, workflow, and the collection of payments in one platform with the ability to dynamically and globally apply changes to all the workstations from one location. It provides a common point-of-entry and process for all types of collections and centralizes revenue control procedures. The intuitive menus and configurable toolbars facilitate easy navigation through the AiCMS windows using either the mouse or the keyboard.
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January 31, 2012 43 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Functions Features Scanning and AiCMS supports the latest and most widely accepted scanning capabilities. A document is scanned and Document attached to a case in one-step during the event creation process. For document management, MS Word Management templates are imported into AiCMS and can be “bound” to data in the database. This allows the user to easily generate forms and documents inherent with any clerk’s operation. In addition, forms are attached to events. The forms are automatically generated and attached to the event during event creation. The scanning and document management function allows the user to manage the forms and document needs within the AiCMS system. This does not require the purchase or installation of any third-party tools. Workflow AiCMS allows the user to define the steps involved in different business processes, such as citation/case Management initiation. For example, during citation/case initiation, the system provides a wizard-like tool that walks the user through each step, so that no required step can be omitted, and cases are treated with consistency, which contributes to data integrity. For example, the generation of summons and subpoenas is integrated seamlessly into the scheduling function. Person-Based Duplicate data entry is virtually eliminated by the robust person management functionality that is a core part of the AiCMS system. Person information is entered only once and shared among other citation/case records. Different party roles are permitted on each case (defendant, prosecutor, arresting officer, etc.). In addition, a merge person utility is available to assist the user with “merging” duplicate person records. This utility helps to correct data entry errors and is an invaluable tool with “cleaning up” converted records where a person has been entered multiple times. The system maintains extensive person identification data in the form of “biometric identifiers” and traditional person descriptors. Party Roles AiCMS provides for an extensive list of possible party roles, which allows the clerk to more accurately reflect a person’s role on a particular case. Many systems only allow a plaintiff, defendant, and attorney role. AiCMS also allows the user to “update” a party’s role on a case (data entry error or effect party role changes throughout the life of the case) and to search and retrieve all cases for a specific party role type. Financial General A robust financial module that includes a full double-entry General Ledger system is integrated within the Ledger case management system. There is no need for separate case management and financial systems. The AiCMS features electronic check processing, cashier balancing, invoicing, receipting, journal vouchers, event cost fee assessment, fee schedules, payment contracts, garnishments, and extensive financial reporting capabilities. The system automatically records accounting transactions on the Accounting and Case Process Docket tabs allowing the user to easily access and review accounting records across citations/cases via hot links. Real Time The clerk controls the system. Data is immediately written to the database when the clerk clicks on the Processing “Enter” button. Forms and reports can be printed at the time the case is being updated or created by clerk staff. Information is immediately available for court staff resulting in greater office efficiency. Delayed Record The court room clerk deals with dockets and hearings that involve the processing of a very large number Creation/Updating of case events in a very short period of time. Arraignments are typically high volume courtroom events. AiCMS accommodates this workflow by allowing the clerk to enter a minimal amount of data in the courtroom and then complete the work once the process slows down or after leaving the courtroom. The system offers the capability to delay the update and commit of data to the database. This facilitates both batch and downstream processing of court event data. Calendar/Docket AiCMS supports the complex docketing and calendaring needs of a large court with features such as Management conflict checking for judge and courtroom, and managing case and person capacities for a docket. In addition, subpoenas, summons, and notices of hearings can be automatically generated, recorded, and printed at the time a case is scheduled. Finally, judges and clerks access and update calendar and schedule information in an “Outlook” format, one that is familiar and easy to use. Ticklers Users can set up ticklers, or reminders, providing notification when certain time thresholds have passed for a case. The tickler will alert the user when to check a case, and what event or filing is due, such as a garnishment order, or answer. Ticklers can be assigned to either an individual or a group within the application and can notify the user through the AiCMS inbox and/or through email by integrating with the States’ existing enterprise Exchange server. Case and Person AiCMS allows for storage of an unlimited history of citation/case and demographic to include employment History information. For example, a complete address history can be maintained with effective dates for each record. Data are never overwritten. In addition, the ability to generate a long or a short person history report is a standard feature within the AiCMS.
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January 31, 2012 44 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD has provided a sample SOW for installation of our state-of-the-art Court Management System (AiCMS) for a medium sized jurisdiction to plan, design, and implement an integrated court management system by providing a full solution of software and services. AMCAD has provided Court Management Systems for small counties such as Shelby County, Arizona and large jurisdictions such as the State of Arizona. N. Auto-Redaction
AMCAD’s redaction solutions are detailed above; however, if the AUTO-REDACTION customer determines that it is in their best interest to maintain an in- Unique web service serves as integration house day-forward redaction staff, AMCAD’s auto-redaction service to third party solutions. solution, AmRedact, is available to reduce time and costs of day- Web service interface minimizes need for forward redaction efforts. customization. AmRedact is a behind-the-scenes redaction assistant that can be used by client/partner systems (e.g., County Land Information Management Systems, Enterprise-wide Imaging solutions, Court Management Systems, or any system with TIFF images) to redact sensitive information on images. AmRedact is an out-of-the-box, self-contained solution that encompasses an OCR service, a redaction service, and a workflow engine, all of which are driven by a SQL Server 2005 database. AmRedact maintains an image repository independent of client image storage systems. The AmRedact system was developed utilizing Microsoft .NET technologies. AmRedact provides a web service that serves as an integration service to enable the clients/partners to submit images, check on status of images and receive images from the AmRedact system. Every effort has been made to design the web service interface in a way that will minimize the need for customization on the part of client/partner systems. In order to interact with the client/partner systems, AmRedact needs read-only access to client’s image repository. Images sent to AmRedact by the client/partner are copied into AmRedact’s Image repository. These copied images are then processed and redactions are applied and “burned” into the image by AmRedact system, making the applied redactions a permanent part of the image. All image manipulations, like the application of redactions, and ‘OCR’ing are performed on copies of original documents held in AmRedact’s image repository. The original images in client’s image store are never directly accessed by AmRedact once they are copied into AmRedact’s repository. Once the processing is complete, the redacted images will be made available to be returned/picked up by the integrating client/partner systems. The final image will be held in AmRedact’s repository for a preset configurable period of time after completion of processing. AmRedact can be configured to work in the following modes: Complete Auto Mode: When set to work in this mode, the images are OCRed and redactions are applied and burnt automatically. OCR and Manual QA Mode: When set to work in this mode, as first step, the images are OCRed and redactions are applied as orange highlights. After this step is completed, the images will be made available for manual quality assurance by users logged into AmRedact’s Graphical User Interface. The intuitive AmRedact graphical user interface provides tools for users to confirm modify or add to the automatically applied redactions and finalize the redaction of the images. The Software has a User’s Manual, ‘AiLIS Auto/Assisted Redaction Application User Manual’ for details about using AmRedact’s Graphical User Interface.
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January 31, 2012 45 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AmRedact provides the flexibility to integrate into any portion of the County’s existing workflow. The solution also provides the flexibility for adjustment of the workflow based on peak volume times and processing. Most Counties chose to run the OCR immediately after the scanning process, but before the indexing/quality assurance process. AmRedact can be implemented to perform at any point in the workflow. For example, the County could choose to do processing of documents at night for quality assurance the next morning. Or the County could choose to do processing real time after scanning. AMCAD will work to integrate the product appropriately into the existing business process. Automated redaction products like AmRedact work very well in a day-forward environment where the quality of the images is controlled. AmRedact has also been used to redact tens of millions of backfile images for a myriad of land record customers throughout the United States. To date, AMCAD has successfully processed more than 500 million pages through our redaction products and workflow. AMCAD has provided a sample SOW for an auto-redaction solution for a jurisdiction with a population of 3.8 million. This SOW includes installation of the software and integration with the county’s existing system, allowing for seamless auto-redaction and quality assurance for all day-forward images. AMCAD has provided Auto-Redaction software and services for small jurisdictions such as the City of Colonial Heights, Virginia and large counties such as Oklahoma County, Oklahoma. O. Disaster Backup & Recovery
AMCAD provides a full breath of services for Disaster Backup & The AMCAD Technology Center was built as a Recovery for our entire solution set including Enterprise-wide secure location to process and house Imaging (AmEWI), Integrated Land Information System (AiLIS), government records. As a result, AMCAD has Court Management System (AiCMS) and our Integrated Vitals built internal vaults again exceeding all industry standards for storage. System (AiVitals). There are several levels to backup and disaster recovery. The following provides a complete, comprehensive plan for secure, remote and redundant mirroring. In the event of a disaster, AMCAD’s solution provides our government partners at a minimum: Images, electronic index and databases in a form usable as a full or partial backup to the data in the event the County Office sustains full or partial loss of any images of documents or the index. In the event that all or a portion of the images, index information or database are needed to restore the County’s system, AMCAD provides digital material to restore the system. In the event of a major catastrophic event where the County system is unable to be restored, AMCAD provides a standalone server with the capability to provide access to the database, middleware and image vault for the County. AMCAD provides and installs AMCAD Data Synchronization Service software (AmSync), and any other hardware and software necessary to provide transmission and storage of digital records, including the following: Server Hardware Operating System Software Backup Software Virus Software (while on AMCAD Network) Disks Database Software UPS AMCAD Middleware Service
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January 31, 2012 46 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 The AmSync software engine is used to distribute and synchronize structured, relational data or partial datasets and images providing two-way, read-write data replication between databases. AmSync is easy to integrate or embed into any new or existing AMCAD software and will provide the most cost-effective way to keep relational data and images fully synchronized across a distributed organization. Benefits of AmSync include the following: Ensures uninterrupted access to critical data or datasets and images while users are offline and disconnected from the County network. Distributes and replicates only the data and images that are specific to a location, use, or user. Minimizes the amount of data and images that are replicated to reduce bandwidth requirements. Provides end-users with various multiple deployment configurations. Minimizes change conflicts in data replication network. AMCAD provides upgraded servers and disk. The hardware and software are installed, configured, and maintained; and the data and images are maintained at the AMCAD Remote Hosting Facility in Rock Island, Illinois. Benefits include the following: AMCAD start up services: ○ Procure, install and configure all server(s) and disk storage hardware. ○ Obtain a backup copy of the database and images from the County and add the data to the AMCAD network. ○ Install AMCAD data and image replication engine (AmSync) software on the County server. ○ Configure the County server and the AMCAD server to communicate utilizing the existing AMCAD and County T-1 line (if applicable). Synchronization of old and new material according to a regular schedule Monitor synchronization to ensure proper and timely functioning Perform and verify tape backups. Provide routine maintenance, including antivirus upgrades, security patches and system patches. P. Integrated Vitals System
AMCAD’s Integrated Vital Information System (AiVitals) is INTEGRATED VITALS SYSTEM AMCAD’s product specifically designed for vital records offices. State-of-the-art Microsoft .NET platform. Vital records offices vary from County to County and State to End-to-end integrated vital statistics State. As a result, AiVitals is configured to seamlessly integrate automation solution for birth, death, marriage, with any of AMCAD’s other software offerings. In general, divorce and adoption records. AiVitals includes a fully integrated vital records management solution for birth, death, adoptions, and divorce and marriage records. AiVitals automates every position within a vital records office for the processing of vital record. AiVitals provides for a single fully integrated business process including: Cashiering Electronic Certification Workflow Manager Scanning Indexing/Verification Index Rule Enforcement Assisted Indexing Auto-Redaction Rejection Processing Document Return Processing Administration Table Maintenance Audit Reporting Public Inquiry Internet E-Commerce State Integration Module
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January 31, 2012 47 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AiVitals is built as a true open systems solution, utilizing a state-of-the-art .NET client server architecture. All workstations in the office run on the industry-standard Windows XP or Vista client which, in turn, operates in a Windows 2003 Server environment. The recommended database is any ODBC standard database, which includes the popular MS SQL Server 2005 and Oracle 10g databases. Other open system servers and databases are also supported. A big differentiator of AMCAD’s AiVitals system is the ability to import text index files supplied by a State Vitals System and generate new instruments with indexes automatically populated with information from the State file. For example, in Texas, the AiVitals System converts a batch of PDF files created by the system into TIFF images and pairs them with the corresponding newly created instrument indexes. The State import process is initiated when a Cashiering application operator clicks a State Import button, which automatically transfers all available data from the TERs system into the eFiling queue. AiVitals was developed from the ground up as a solution for a public records office using open industry standards and development tools, allowing for the smooth integration of new and advancing technologies. These advances allow our customers to meet any future legislative requirements that the offices may encounter. The open nature of the solution also enables AiVitals to be easily networked to other locations and integrated with additional applications. AMCAD has provided Integrated Vitals Systems for small jurisdictions such as the Watauga County, North Carolina and large counties such as Collin County, Texas. Most recently AMCAD is in the process of implementing AiVitals for the City of Houston, Texas. Q. Web Hosting
AMCAD’s integrated Web hosting Service is a collection of WEB HOSTING several innovative solutions that allow public records officials to Unique integrated synchronization service for easily and securely make their documents available on the Internet. seamless data update between the customer The five main elements of the web hosting solution include the site and hosting facility. hosting facility, AMCAD’s application specific web module, State-of-the-art hosting facility providing security, redundancy, climate/humidity control AMCAD’s AmSync (data synchronization program), AMCAD’s and fire protection measures. e-Commerce module, and backup and disaster recovery services.
AMCAD’s Hosting Physical Security Facility Redundant Power Supplies Dedicated Emergency Response on the Military Base Secure Geographically Diverse Data Centers AMCAD’s AILIS Customizable website template. Web Module Provides a variety of search options. .NET sortable results grid allows users to sort the search results in a variety of ways. Options to view document details and view the document images. Image can be viewed in PDF or TIFF format. AMCAD’s AmSych Used to synchronize the data and images recorded in AMCAD’s AiLIS system to remote locations. Application Synchronizes between any combinations of relational databases, including products from Oracle & SQL Server. Net Change database and image replication and compression used to minimize bandwidth utilization. Synchronization can be scheduled for non-peak times of the day to minimize impact on customer’s network performance. E-Commerce Provides the ability to accept secure credit card payments. Module Can be configured to calculate fees in a variety of ways: per page, per document, monthly, etc. Administration module allows users to make changes to their own account (change credit card number, password, address, etc.). Management module allows site administrator to easily activate/disable user accounts.
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January 31, 2012 48 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Backup and LTO2 and LTO3 tape backup services available for disaster recovery. Disaster Recovery Archival tape rotation also available. 125/2 and 125/4 fire-rated vaults (Temperature within vault cannot exceed 125 degrees in a two/four hour fire) available for digital media storage. AMCAD has both Network Administrators and Network Engineers on staff to consult with customers accomplish their specific goals. AMCAD has provided Web Hosting services for small jurisdictions such as the Hanover County, Virginia and large counties such as St. Charles County, Missouri. R. Other Services/Solutions Preservation AMCAD provides a full spectrum of preservation solutions directly to government agencies and archives across the United States. AMCAD specializes in the immediate and long-term preservation of records with enduring value. We understand that public records custodians are not equipped to maintain the condition of their collections. This issue often results in limited public access to historical legal documents. The slightest damage to a historical document could mean the loss to posterity of an irreplaceable component of our nation’s heritage. Records document and verify our very existence—their survival is essential to protecting life, liberty, and property. AMCAD provides reference and information services, as well as emergency response and recovery assistance to its customers, state, and local government agencies, institutions and individuals on matters involving preservation. At AMCAD, documents and media are priceless documents and treated as such. AMCAD provides continuous security, fire suppression, and environmental controls to insure their protection. AMCAD has a 24-hour audio and visual surveillance system with web access for live viewing. All entrances, along with workstations, are continuously monitored. Access is restricted to unauthorized visitors. An automatic fire suppression system is throughout the facility, along with 24-hour temperature and humidity controls, a secure vault for works in progress with separate environmental controls, and windowless 3-hour firewalls bordering the work area in order to protect documents from UV Light and water damage hazards. Disbinding Volumes are disbound by reversing the original binding. A book’s pages are never cut at AMCAD – there is never a chance of lost text. Flattening Sheets are humidified and air-dried under an acid free blotter—this straightens folds and bends without damaging paper fibers. Cleaning Documents are surface cleaned and superficial grime, dirt, and soot are removed from paper. Pressure sensitive tapes, adhesives, and old repairs are removed. Accretions, including insect deposits and mold growth are removed. Staples and paper clips are removed and discarded. Repairing All AMCAD treatments are archivally safe, reversible, and lab tested. All acid-free products utilized are recommended by the Library of Congress De-acidification Original documents are de-acidified with a commercially prepared de-acidification spray. This non-aqueous method insures an 8.5 pH, with a deviation of no more than ± .5 (random testing confirms pH). Encapsulation Each sheet is individually encapsulated in an AMCAD Lay Flat Archival Polyester Pocket™. Melinex® 516 produces the inherent static cling of this product, which provides protection and physical support from atmospheric pollutants and daily public use. Imaging Sheets are securely imaged in their pockets without distortions. Binding Sheets are bound in custom county recorder binders manufactured at AMCAD from archival materials and 316 stainless steel. AMCAD has provided Preservation services for small jurisdictions such as the St. Joseph County, Indiana and large counties such as Maricopa County, Arizona.
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January 31, 2012 49 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.1.1 On-going Support and Maintenance (RFP 3.6.3) GTSI will provide on-going support and maintenance through a strategic offering within the Support Services Department is the Support Service Center (SSC). The SSC provides our customers a single point of entry to manage their warranty and post warranty maintenance issues. SSC’s approach is to leverage a blend of OEM and 3rd party support to provide a comprehensive support network. This approach consolidates the client’s vendor strategy allowing for risk mitigation, oversight, and reduced costs. First call support and will act as the single point of contact for all customer service requests (CSR). Customers may initiate a CSR via phone, web, or email. Upon validation of warranty entitlement, the Service Desk Representatives (SDR) will then engage the appropriate manufacturer for support, and work with the customer through to resolution. Below is an example of Gold level Support from the SSC. The Gold level of support provides the customer with the following services: Phone Support (24x7x365) – This provides our customers with One Number to Call which means a single Point of Accountability. Technical Phone Support is provided by each Manufacturer. If a specific product does not have 24x7 technical phone support, the GTSI SDR will record the incident and engage the Technical Support as soon as it becomes available per manufacturer contract Service Level Agreement (SLA). SSC Toll Free #: 800-333-4874 Email address: [email protected] Web Portal: www.gtsi.com/supportnet Warranty Entitlement Verification – Through the use of a serial number, the GTSI Service Desk Representative confirms the level of support and service provider. Live Transfer to OEM or Service Provider – The GTSI Service Desk Representative initiates a conference call with the customer and provider and stays on the line through to resolution. Incident Reporting – Incident Reporting is made available via email and will be provided to the customer main point of contact each month with a specified time set aside to review with the GTSI designated Service Manager. Designated Service Manager – The Service Manager will work directly with the customer on Incident Reporting, Escalations, and continual support improvement strategies.
Support Contract Management Services We provide organizations of all scope and sizes with a portfolio of renewable support services, all designed to ensure your IT infrastructure remains at an optimal level of operation. We begin with a foundation of support contract management, focusing on identifying the proper level of support for each device, consolidating all support contracts into one single virtual contract, and co-terminating contracts
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January 31, 2012 50 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 where possible. Once your support contracts are in place, we provide ongoing contract management services, managing change requests, consistently validating data for accuracy, and more. We believe in the power of partnerships, so we work closely with our customers on all phases, from regularly reviewing contract data to providing recommendations on various service levels to maximize your support and budget. 4.1.2 Quantities (RFP 3.10) GTSI understands the LPA reserves the right to purchase according to actual need and does not guarantee quantities. Moreover, GTSI understands multiple orders will be placed on an as needed basis during the terms of the Agreement. 4.1.3 Customer Service (RFP 3.11) GTSI understands the LPA is very focused on customer service with a philosophy to provide all LPA and PPA customers with quality services in a manner that is courteous, responsive, accessible, and seamless. GTSI commits to deliverer services with patience, understanding, good will, and without regard to our own convenience. GTSI will use the following guidelines when providing service: Accessible, courteous, responsive and seamless customer service is of highest priority for the LPA and PPA; Accessible service means that citizens have easy access to the organization; Seamless customer service means that a customer gets good service no matter who is responsible; Responsible customer service means that the GTSI employees know what they are doing: that information they give is accurate; that they have a good understanding of how to get problems and decisions made; that they are trained and evaluated for the jobs they are doing; Customer Service goals will be measurable and regularly evaluated; and Continuous improvements in customer service will be made in order to make LPA and PPA services accessible, responsive and as seamless as possible. 4.1.4 Reporting Requirements and Administrative Fees (RFP 3.12) GTSI will work with the CCPA to maintain, process modifications, and ensure compliance with the contract, including all necessary contract reporting requirements. We will monitor overall corporate activity and performance to ensure that we fully comply with all applicable public laws, corporate policies, and contract terms and conditions. Our Contract Management team will be responsible for monitoring and ensuring performance against contract requirements and ensure compliance with terms and conditions. Activities of our Contract Management team include: Initiate new vendor agreements and monitor their performance Manage contract updates, to include additions for new products, services and solutions Provide scheduled and ad-hoc contract reporting Ensure that standard GTSI business processes, such as invoicing, are performed according to contract requirements Assist the Program Manager with the preparation of reports that provide detail and summary level information on delivery performance and service quality Track, report, and ensure payment of contact administration fees to CCPA We will continue to support the CCPA Program with an experienced contract management team, led by Mr. Edward Russell. This experienced team will provide CCPA with efficient, effective, and compliant contract management and administration services.
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January 31, 2012 51 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.1.3.1 Monthly Reports (RFP 3.12.1) GTSI will provide electronic monthly reports to the LPA and PPA, to include the following information: New product information Price sheets showing price decreases on discontinued Products Decreases on manufacturer’s prices on Products still being manufactured System upgrades Current pricing and Product lists Software Upgrades Special sales or promotions 4.1.3.2 Quarterly Reports (RFP 3.12.2) GTSI will provide electronic quarterly usage reports showing a summary of the ordering and/or history of each LPA and PPA department for the previous quarter to the LPA and PPA. The report will show purchase order number, description, part number, serial number, quantity, order number, cost, order date, ship date, total quantity of each item ordered during the period, and reporting period. 4.1.3.3 Environmental Reporting Requirements (RFP 3.12.3) When requested, GTSI will periodic environmental impact reports (e.g., usage, disposal, environmental impact, energy efficiency, changes in manufacturing techniques, etc.) with respect to Products and Services. 4.1.3.4 Administrative Fees (RFP 3.12.4) In addition to the pricing incentives and rebates noted in Section 3.8.1 of the RFP, GTSI will be responsible for paying to CCPA an administrative fee for all of the City of Charlotte, Mecklenburg County, and PPA sales volumes within 30 days of the end of each calendar quarter as set out in the Agreement. 4.1.5 Support and Maintenance (RFP 3.13) In addition to the services mentioned in section 4.1.1 of this response, GTSI will provide SupportNet services. GTSI SupportNet – Consolidated Warranty Contract Management The GTSI SupportNet system provides the opportunity for our customers to view multiple vendor product and Support Service information all within one web portal. The types of information available on the SupportNet system include fields such as; Customer Purchase Order Numbers, Serial Numbers, Product Part Numbers, Periods of Performance, Warranty Expiration Dates, Service Levels and End of Service Life dates. This information allows our customers to easily view the products and Support Services they have purchased from GTSI and what Service Levels they are entitled to receive. The SupportNet system will also reveal items that were purchased but were not covered with an additional Support Service. This information will enable our customers to identify areas where there are gaps in support coverage. In addition to the automated information that is available, Customers can also work closely with the GTSI Support Service Team and add other fields that will help the Customers recognize specific items. These additional fields include; Install Locations, Device Names, and System Numbers.
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January 31, 2012 52 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 The GTSI Support Service Team also provides Consolidated Contract Management via the SupportNet portal. This allows the customer to consolidate multiple support contracts for one or many manufacturer products lines. The ability to co-terminate these support contracts so that they all end at the same time is also made easier because of the consolidated information available in the SupportNet. In summary the GTSI SupportNet and Consolidated Contract Management provides the following features and benefits: View multi-vendor products and related maintenance information in one user friendly portal Upload multi-vendor inventory into a single, reporting and data management tool Allows customers to easily recognize gaps in Support Service coverage of mission critical systems via customized reporting Increases productivity by reducing the amount of time our customers need to spend on gathering data for annual renewals of Support Services Allows customers to properly budget for annual or multi-year maintenance agreements Consolidation into one portal should eliminate or drastically reduce re-certification fees. Provides easy access to a system and serial number database that helps our customers make important technology refresh decisions about their IT Infrastructure Enables customers to co-terminate multiple support contracts therefore simplifying asset and Support Service management Auto renewal notices provide alerts for expirations Secure & confidential pricing, information and data ownership 4.1.6 Representations and Warranties (RFP 3.14) GTSI represents, warrants, and covenants that: A. The Services shall satisfy all requirements set forth in the Agreement, including but not limited to any attached Exhibits; B. All work performed by the Service Provider and/or its subcontractors pursuant to the Agreement shall meet highest industry standards, and shall be performed in a professional and workmanlike manner by staff with the necessary skills, experience and knowledge; C. Neither the Services, nor any Software or Hardware provided by the GTSI under the Agreement will infringe or misappropriate any patent, copyright, trademark or trade secret rights of any third party; D. GTSI has taken and will continue to take precautions sufficient to ensure that it will not be prevented from performing all or part of its obligations under the Agreement by virtue of interruptions in the computer systems used by GTSI; and 3.14.5 In accordance with the North Carolina electronic data-processing records law N.C.G.S. §132-6-1: All Software and Documentation provided by GTSI or its subcontractors will have sufficient information and capabilities to enable the LP A to permit the public inspection and examination and to provide electronic copies of public records stored, manipulated or retrieved by the Products; and All Software and Documentation provided by the GTSI or its subcontractors will have sufficient information to enable the LPA to create an index containing the following information with respect to each database used by the Products without extraordinary commitments of staff or resources: (i) annotated list of data fields: name, description, and restricted field indicator; (ii) description of the format or record layout; (iii) frequency with which the database is updated; (iv) list of any data fields to which public access is restricted;
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January 31, 2012 53 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 (v) description of each form in which the database can be copied or reproduced; (vi) title of the database; (vii) owner of the data; (viii) narrative description of the database; (ix) person creating the index; and (x) purpose of the database. GTSI agrees that the information set forth in the preceding sentence constitutes a public record and may be disclosed by the LPA 4.1.7 Environmental Purchasing Requirements (RFP 3.15) GTSI maintains a focus on providing green products and adhering to processes that have the least impact on the environment. GTSI will provide energy product or service levels as required based on Task Order requirements and work with OEMs and partners that meet the DOE’s Federal Energy Management Program. GTSI works to apply green principles throughout its business as possible and is continually re- evaluating process to aide in prevention of waste. Additional information on specific products will be provided as identified and required in subsequent task orders. 4.1.8 Background Checks (RFP 3.16) Prior to starting work under the Agreement, GTSI will conduct a background check on each GTSI employee assigned to work under the Agreement, and shall require its subcontractors (if any) to perform a background check on each of their employees assigned to work under the Agreement (collectively, the “Background Checks”). Each Background Check must include: (a) the person’s criminal conviction record from the states and counties where the person lives or has lived in the past seven years; and (b) a reference check. After starting work under the Agreementt, GTSI will, on an annual basis, perform a Background Check for each GTSI employee assigned to work under the Agreement during that year, and shall require its subcontractors (if any) to do the same for each of their employees. If GTSI undertakes a new Project under the Agreement, then prior to commencing performance of the Project the GTSI will perform a Background Check for each GTSI employee assigned to work on the Project, and will require its subcontractors (if any) to do the same for each of their employees. If a person’s duties under the Agreement fall within the categories described below, the Background Checks that GTSI performs (and to have its subcontractors perform) will also include the following additional investigation: If the job duties require driving: A motor vehicle records check. If the job duties include responsibility for initiating or affecting financial transactions: A credit history check. If job duties include entering a private household or interaction with children: A sexual offender registry check. GTSI will State and Federal laws when conducting Background Checks, including but not limited to the Fair Credit Reporting Act requirements, and will require subcontractors to do the same. GTSI will notify the LPA of any information discovered in the Background Checks that may be of potential concern for any reason.
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January 31, 2012 54 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.1.9 Vendor Registration (RFP 3.17) GTSI has reviewed the booklet “How to Business with the City of Charlotte” provided on the City of Charlotte website and has registered as a vendor for the city at the following URL: https://Cityvendors.charmeck.org 4.1.10 Length of Relationship (RFP 3.18) GTSI understands the LPA expects to establish a long-term relationship with its Technology Products and Associated Services supplier(s) in order to permit costs and fees to be distributed properly over a sufficient time period. For this response, GTSI has assumed a base term of 5 years with two optional 1- year periods. Additionally, GTSI has had a relationship with the City of Charlotte for approximately seven years on various contracts providing support. 4.2 Process (RFP 4.1.4.1) To ensure a smooth transition/implementation, GTSI will assign an experienced Project Manager to oversee and manage project efforts. GTSI project managers follow a detailed approach using tools, techniques, and best practices based on the PMI Project Management Body of Knowledge (PMBOK) to deliver solutions of any size, scope, or complexity. One hundred percent of the Project Managers (PMs) serving our state and local government customers are PMP-certified and many hold advanced certifications such as Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI). Our project management processes are standardized, scalable, and repeatable to ensure project success. We have tailored these practices to the specific needs of our core competencies while incorporating flexibility to meet the wide-ranging needs of our government customers. Our project management approach is shown in Figure 16. This methodology is flexible enough to accommodate each project’s specific requirements, alleviate the chances of any significant problems, mitigate risk during deployment, and ensure crisp execution throughout the project lifecycle. Figure 16: GTSI Project Management Phases and Major Set of Tasks. GTSI’s industry best-practice approach to project management emphasizes communication to mitigate risk, reduce costs and ensure crisp execution.
By structuring the approach in this manner, GTSI is able to deliver complex, robust solutions to the CCPA within expected timeframes and budgets. Risk is mitigated and each functional area of the solution receives focused attention from experienced professionals fully dedicated to ensuring the success of customer projects.
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January 31, 2012 55 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Ongoing Project Management Activities GTSI will implement proven procedures for managing project tasks, provide detailed reporting for individual task and overall contract progress, and maintain interactive communications with the CCPA’s PMO. GTSI’s in-house project management policies and procedures (such as task reports, weekly staff meetings, work-in-progress reviews, and monthly progress reports) will also be directed toward preventing management problems and dealing with them quickly and effectively, should they occur. The goal of our project plan is to present a managerial approach, organizational structure, and performance system that will: Facilitate the integration and coordination of all tasks under the management structure Ensure high standards of quality for services, products, and related deliverables Optimize the application of project resources to meet the project schedule and budget. Demonstrate compliance of the installed solution with the original CCPA requirements Behind GTSI’s ability to adapt and customize its services and support for our clients is our existing proven management approach, structured with the inherent flexibility to advance program refinements and innovation, and an organizational structure positioned to satisfy future demands. GTSI works closely with all of its clients to plan and manage change, rather than simply react to it. The company and the project staff are organized and structured to maximize the flow of information and to accommodate management of day-to-day procedures, program directions, and client and user needs. Project Initiation, Planning, and Kickoff The GTSI PM will employ our project management processes, which are based on the PMI PMBOK, and customize our standardized and proven process to meet the specific needs of the CCPA. The key to implementation success is the emphasis GTSI places on upfront analysis and planning. While any implementation poses the potential for problems or challenges, we realize it is vital to focus on the early stages of planning the implementation. This approach alleviates the possibilities of significant problems and helps mitigate risk during deployment. Throughout the task order execution, we revisit planning using a process of progressive elaboration. Our iterative approach to risk management further ensures crisp execution throughout the project lifecycle. In accordance with the provisions for delivery of products and services, the PM will schedule a kickoff meeting with the CCPA’s Project Lead to introduce all key stakeholders and technical project team members; explain and document the roles and responsibilities of all parties; review and confirm project scope and deliverables; establish mechanisms for resolving issues and addressing changes in project scope; determine timelines and milestones associated with all project phases; and discuss overall development of the project management plan. The project kickoff meeting initiates the solution’s Plan Phase for deployment and implementation. During this phase GTSI and the CCPA collaboratively will fully define and understand all requirements and desired features, determine implementation characteristics and constraints, and finalize the overall timeframe for implementation. Information gathered will be used to verify the solution and confirm the CCPA’s requirements. Once that is done, the team will begin to prepare for the successful execution of the project by issuing site readiness checklists, disseminating and initiating communication plans among partners and the CCPA and finally, applying any required changes agreed upon during the kick-off meeting. Initial planning is critical to the solution’s successful implementation. Our experience delivering solutions proves that success depends upon detailed preparation and realistic mutual expectations.
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January 31, 2012 56 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.3 Transition Plan (RFP 4.1.4.2) A seamless transition of day-to-day responsibilities from the current procurement method to the new procurement method is crucial to the success and effectiveness of the contract. GTSI understands the need for an effective transition plan. As an experienced provider of supplies and services to the government, we understand that both contractor and customer need to be closely aligned to make any contract effective and successful. It is even more critical in the case of a contract that is in transition from one contractor to another. In this section, GTSI provides an overview of our transition plan, which includes specific details on such topics as: Organization, Logistics, Resources, Knowledge Transfer, Client involvement, Disruption & Risk. Organization: GTSI has a National Account team in place dedicated to supporting our state and local customers in general, and the CCPA, specifically. This sales, program management, and technical support team is aligned to meet the contractual requirements of the CCPA contract, and is comprised of varying levels of account managers project managers and technical professionals. Figure 17 shows our business development and engineering teams. Figure 17: GTSI Sales and Services Team.
City of Charlotte
Douglas C. Weigold Cecile Chioco-Fraser Stephanie Pozdol Enterprise Solutions National Account Manager Proposal Manager Consultant
Local GTSI Team
Partner / Vendor GTSI Bench Bench
Included in the organizational structure is access to vendor-specific sales engineers and configuration resources to assist our customers with solving IT infrastructure problems, and to identify the most cost- effective and technically appropriate solutions. Resources: GTSI also has the resources in place to quickly transition and successfully perform the CCPA contract. In addition to the direct and indirect supply chain resources, we also have in place technical, configuration, integration, test, and support resources to provide complete end-to-end solutions. In addition to the personnel resources, we also have our GTSI Integration and Distribution Center (IDC), with the capacity to fulfill all CCPA shipping and integration requirements, as well as our Solutions Lab for testing new solutions prior to implementing in your environment. Knowledge Transfer: GTSI has been a trusted supplier of IT products and services to the City of Charlotte for a number years. From this relationship, we have an understanding of City of Charlotte contracting requirements (communications & reporting) as well as purchasing processes and procedures. Therefore, much of the knowledge transfer typically associated with a new customer or agency has already been completed through our previous years of sales and support to the City of Charlotte.
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January 31, 2012 57 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Client Involvement: Upon contract award, GTSI will meet with the contract manager and key personnel of the CCPA to identify issues and risks, establish Service Level Agreements (SLAs), and ensure a mutual understanding of what is required. It will also be important for GTSI to gain insight from key staff in regards to what works well with the current system so we can capitalize on those aspects where possible. Communication is a key element of contract transition and managing the related changes. Communication in regards to the new contract procedures should occur with all stakeholders, including all staff impacted by the change, all users of the contract, as well as CCPA’s finance department. This should ensure that all stakeholders are aware of the changes, any issues are identified early and that the new arrangements are implemented as smoothly as possible. Disruption & Risks: GTSI understands the importance of having minimal disruption to users of the new contract. Upon award, GTSI will collaborate with the CCPA to identify all known program risks and put into practice risk management processes and tools to reduce transition risks. Our process for managing risk includes risk identification, determining strategies for mitigation or prevention of problems before they occur, supporting overall project quality and cost-effectiveness with proactive mitigation plans, better use of resources for problem prevention, and promoting teamwork.
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January 31, 2012 58 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.4 Project Plan (RFP 4.1.4.3) This project plan is representative of our methodology for an order issued by the LPA or a PPA under this Agreement.
Task Name Duration Start Finish Apr '11 May '11 Jun '11 Ju 20 27 3 10 17 24 1 8 15 22 29 5 12 19 26 Sample Project Plan 56.5 days Fri 4/1/11 Mon 6/20/11 Phase 1: Define Phase 7.5 days Fri 4/1/11 Tue 4/12/11 Project Initiation 1 day Fri 4/1/11 Fri 4/1/11 Identify core team candidates 2 days Mon 4/4/11 Tue 4/5/11 Generate kickoff meeting agenda 0.5 days Fri 4/1/11 Fri 4/1/11 Develop kickoff meeting presentation 0.5 days Fri 4/1/11 Fri 4/1/11 Schedule kickoff meeting 1 day Mon 4/4/11 Mon 4/4/11 Conduct kickoff meeting 0.25 days Tue 4/12/11 Tue 4/12/11 Document and distribute minutes 0.25 days Tue 4/12/11 Tue 4/12/11 Phase 2: Design Phase 15 days Tue 4/12/11 Tue 5/3/11 Conduct Site Surveys 5 days Tue 4/12/11 Tue 4/19/11 Conduct BOM Review & Internal Planning 3 days Tue 4/12/11 Fri 4/15/11 Develop Final Recommendations 2 days Fri 4/15/11 Tue 4/19/11 Design Documentation 5 days Tue 4/12/11 Tue 4/19/11 Interface Designs 5 days Tue 4/12/11 Tue 4/19/11 Map Importation Design 5 days Tue 4/12/11 Tue 4/19/11 Manuals/Documentation 5 days Tue 4/12/11 Tue 4/19/11 Develop Configuration Plan 5 days Tue 4/19/11 Tue 4/26/11 Create Visios 2 days Tue 4/19/11 Thu 4/21/11 Create system overview documentation 5 days Tue 4/19/11 Tue 4/26/11 Develop Conversion Plan 5 days Tue 4/12/11 Tue 4/19/11 Develop Cutover Plan 5 days Tue 4/12/11 Tue 4/19/11 Develop Acceptance Test Plans 5 days Tue 4/26/11 Tue 5/3/11 Create Sub-System Test Plan 5 days Tue 4/26/11 Tue 5/3/11 Create System-Wide Test Plan 5 days Tue 4/26/11 Tue 5/3/11 Create Data Test Plan 5 days Tue 4/26/11 Tue 5/3/11 Create Results Record Form 5 days Tue 4/26/11 Tue 5/3/11 Phase 3: Build Phase 18 days Tue 5/3/11 Fri 5/27/11 System Development 10 days Tue 5/3/11 Tue 5/17/11 Staging and Testing 6 days Tue 5/17/11 Wed 5/25/11 Stage the System 2 days Tue 5/17/11 Thu 5/19/11 Prepare Test Platform 2 days Thu 5/19/11 Mon 5/23/11 Test the System 2 days Mon 5/23/11 Wed 5/25/11 Prepare Documentation 1 day Tue 5/3/11 Wed 5/4/11 Configuration Management 1 day Tue 5/3/11 Wed 5/4/11 Data Collection 2 days Wed 5/25/11 Fri 5/27/11 Phase 4: Deliver System 10 days Fri 5/27/11 Fri 6/10/11 Create System Operating Environment 10 days Fri 5/27/11 Fri 6/10/11 Install system 10 days Fri 5/27/11 Fri 6/10/11 Establish baseline operating environment 1 day Fri 5/27/11 Mon 5/30/11 Set Up System 1 day Fri 5/27/11 Mon 5/30/11 Initialize System 0.5 days Fri 5/27/11 Fri 5/27/11 Load Converted Data 0.25 days Fri 5/27/11 Fri 5/27/11 Verify Connections 0.25 days Fri 5/27/11 Fri 5/27/11 Create & Configure User Accounts 0.5 days Fri 5/27/11 Fri 5/27/11 Prepare System for Acceptance Tests 1 day Fri 5/27/11 Mon 5/30/11 Complete Acceptance Tests 0.5 days Mon 5/30/11 Tue 5/31/11 Distribute Manuals and Related Documentation 0.5 days Fri 5/27/11 Mon 5/30/11 Conduct Training 1 day Fri 5/27/11 Mon 5/30/11 Phase 5: Trial Period 6 days Fri 6/10/11 Mon 6/20/11 Trial Period Occurs 5 days Fri 6/10/11 Fri 6/17/11 System Acceptance 1 day Fri 6/17/11 Mon 6/20/11
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January 31, 2012 59 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 4.5 Client Relationship Management (RFP 4.1.4.4) Clear, concise, free-flowing, and comprehensive communication is a significant factor for project success. To ensure effective communication, the GTSI PM will develop a Communication Plan in collaboration with the CCPA Project Lead. The Communication Plan will identify all key project stakeholders, their relationship and role in the project, and detail the format, frequency, content, and recipients of all formal and informal communication. Information and communications must flow freely between project team members and key stakeholders. The Communication Plan will be a critical tool in making sure key project stakeholders have and share all relevant project information and that project stakeholders and team members at the CCPA are aware of current project status and the actions necessary to move the project toward success. The Communication Plan will keep us all in sync and on the same page, so to speak, enabling the necessary action for a seamless implementation and transition, while minimizing project risk and maximizing project success. 4.6 Risk Management (RFP 4.1.4.5) Unexpected and unplanned for risk jeopardizes the best-laid-out and considered plans. To minimize and avoid potential delays to the schedule, cost overruns, or quality issues, GTSI conducts a project risk assessment during the planning phase of the project. With the assistance of all key stakeholders, potential project and technical risks are identified, documented, and assigned a priority based on the expected impact and probability of occurrence. All high and moderate level risks (Figure 18) have risk response plans. Low risks are tracked on a watch list and regularly evaluated for any change in impact. Risk response plans provide a means to avoid or transfer the risk, where possible, or provide a course of action to minimize and account for the potential risk impact. Figure 18: A Risk Mitigation Checklist for an order issued by the LPA or a PPA under this Agreement. Type of Risk Risk Mitigation Action(s) Wrong components Verify BOM/BOT against design Verify vendor order against BOM/BOT Verify shipping list against order Poor specifications Verify client-supplied specifications for completeness and accuracy If above task determines incomplete or inaccurate specifications, a scope change should be anticipated that allows GTSI to create or complete the required specifications Changes in technology Ensure the solution does not depend upon draft standards that may change in near future Get commitments from vendors to make future products backward compatible Try to use technology that is neither bleeding edge nor nearing obsolescence Obtain updated product catalogs from vendor quarterly Design error Use the "structured walkthrough" technique to review designs Prototype and pilot test where possible Test at every possible step of the design Anticipate design errors and have a process in place to identify them early and correct them Allow extra time in the plan for debugging Hardware/Software Ensure software, technical manuals, and configuration guides are available failure at time of Ensure on-site engineers contact technical support immediately upon discovery of problem implementation Make sure the client has access to vendor support Allow extra time in the project plan The solution as Prototype, pilot, test at every step, and anticipate design problems and have processes to designed does not work identify them early and correct them. as it should Allow extra time in the project plan for debugging
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January 31, 2012 60 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Type of Risk Risk Mitigation Action(s) Conflicting Ensure the change request/order process is implemented and understood requirements Make sure the client sponsor has identified in writing who is authorized to give, change, or approve requirements Create a process for resolving conflicting requirements when they arise Not meeting the Missing the schedule and cost overruns are the most common risks in a project. The risk of schedule missing the schedule is reduced by good project planning. Specifically, make sure all tasks have been identified, durations estimated as accurately as possible with a bias towards conservatism, all dependencies identified. After a good plan has been created, it must be updated daily, and variances analyzed and corrective action taken early to get back on target Any potential schedule misses should be communicated early so that client expectations can be managed and client contingency plans can be developed Material or component Verify availability of all components with vendors or suppliers availability Identify substitutes for components whose availability appears uncertain Late or lost delivery Verify that vendors and suppliers have very specific and accurate delivery addresses and delivery instructions
4.7 Pricing (RFP 4.1.4.6) GTSI is providing a bid based on a fixed percentage agreement from List Price for five (5) years plus percentages for contract extensions. Pricing is included in Section 7, Form 4. Pricing is valid for 180 days.
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January 31, 2012 61 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 5.0 REQUIRED FORMS (RFP 4.1.5)
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January 31, 2012 62 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
5.1 Section 7-Form 1
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January 31, 2012 63
City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
5.2 Section 7-Form 2
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January 31, 2012 64
City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
5.3 Section 7-Form 3
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January 31, 2012 65
City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
5.4 Section 7-Form 4
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January 31, 2012 66 Section 7 Required Forms – Form Four
REQUIRED FORM 4 - PRICING WORKSHEET Regardless of exceptions taken, Service Providers shall provide pricing based on the requirements and terms set forth in this RFP. Pricing must be all-inclusive and cover every aspect of the Project. Cost must be in United States dollars rounded to the nearest quarter of a dollar and be valid for the term of the Agreement. If there are additional costs associated with the Services, please add to this chart. Your Price Proposal must reflect all costs that the Lead Public Agency will be responsible for.
Technology Products and Associated Services Global Pricing Structure
Trade-in Training % Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N) (Y/N)
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TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 2011 47 Section 7 Required Forms – Form Four
Pricing Incentives & Rebates: Per Section 3.8.1, identify any incentives and rebates offered based on incremental volume discount, specified incremental levels (among the Lead Public Agency and/or Participating Public Agency), electronic ordering, training credits, Product credits or other criteria:
Trade-In Product Credits: If noted as “Y” above, Service Provider agrees to accept trade-in equipment and issue _____ (dollars, % of initial price, etc.) in credits to the Lead Public Agency and Participating Public Agency for new Products.
Training Credits: If noted as “Y” above, Service Provider shall provide #______of training ______(seats, credit hours, etc.) to the Lead Public Agency and Participating Public Agency based on every $______purchased by the Lead Public Agency and/or Participating Public Agency.
Administrative Fees: Per Section 3.12.4, the Service Provider shall pay the Lead Public Agency an administrative fee of______% based on all of the City of Charlotte, and Participating Public Agency sales volumes within 30 days of the end of each calendar quarter set out in the Agreement. It is the responsibility of the Service Provider to set the Administrative Fee.
Total Proposal Price must include all equipment, labor, delivery, installation, consultation, vendor profit, taxes, and all other costs associated with this Project. No additional cost will be allowed.
Payment Terms:
The undersigned hereby certifies the Service Provider has read the terms of this bid document, including the sample contract (Section 8) and is authorized to bind the firm to the information herein set forth.
Date: ______Legal Name of Firm By: ______Name and Title of Person Signing (please print)
TECHNOLOGY PRODUCTS AND ASSOCIATED SERVICES RFP# 269-2011-065 December 2, 2011 48 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 PRICING NARRATIVE GTSI is submitting the following documents as pricing support for our Charlotte Cooperative Purchasing Alliance proposal submission. Pricing Worksheet: GTSI is providing a depth and breadth product offering, which is supported by an OEM/Category based discount strategy. While individual product pricing is not provided, we are providing an index (OEM List Price) and a discount commitment from that index which will be used to establish a ceiling price for the items available through the contract. Due to contractual commitments to other State and Local contract vehicles, as well as our GSA contract, these discounts must be held firm for this submission and the resulting contract, but additional discounts can be offered on an opportunity by opportunity basis, where specific terms and conditions to each of those opportunities will allow us to provide additional discounts. Within the Pricing Worksheet format, we are providing: Description of Hardware, Software or Service: In this field, GTSI has included a listing of the OEM (for example, HP, IBM, Cisco, etc.) and specific product category (for example: Laptops, Servers, Networking, Peripherals, Software, Services, etc.) that are included in our offering. Unit Price: For this contract, all unit prices will be derived as a discount off of the OEM’s List Price. Because list prices typically change over time, the list price documents are not provided at this time. However, List price information will be provided in support of the pricing submitted on an opportunity by opportunity basis. % Discount from Unit Price: GTSI has included a “ceiling rate” discount percentage for each OEM / Product Category proposed. Again, this discount defines the ceiling price for the product that is within that category, and that additional discounts can be made available at a opportunity by opportunity basis. Trade-In Credits Apply (Y/N): Typically, trade-in credits are defined on an individual opportunity basis (and specifically are defined by the products being traded) and not at the IDIQ contract level. GTSI works very closely with our OEM partners , and many have opportunity- based trade-in credit programs available (for example, Cisco’s Product Takeback and Recycle Program), and will make every attempt to provide trade-in credits where they are available. Therefore, GTSI has responded “TBD” for this requirement. Training Credits Apply (Y/N): Again typically training credits are defined at the opportunity level and not at the IDIQ contract level. GTSI works very closely with our OEM partners, as well as third-party training companies to provide a full range of training options. Juniper, VMWare, Symantec and Cisco (to name a few) all have training credit programs that are available through GTSI, with the number of credits being determined by the specific size and scope of the particular opportunity. Therefore, GTSI has responded “TBD” for this requirement. Labor Categories: GTSI is providing its GSA labor categories and qualifications for inclusion in this IDIQ contract. Individual opportunities under this IDIQ contract may include any of these labor categories in the opportunity request and GTSI will provide a discount for those rates on an opportunity by opportunity basis.
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January 31, 2012 a City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 REQUIRED FORM 4 – PRICING WORKSHEET Regardless of exceptions taken, Service Providers shall provide pricing based on the requirements and terms set forth in this RFP. Pricing must be all-inclusive and cover every aspect of the Project. Cost must be in United States dollars rounded to the nearest quarter of a dollar and be valid for the term of the Agreement. If there are additional costs associated with the Services, please add to this chart. Your Price Proposal must reflect all costs that the Lead Public Agency will be responsible for. Technology Products and Associated Services Global Pricing Structure
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1 3Par Inc; Networking Equipment List Price 6% TBD TBD 2 3Par Inc; Other H/W List Price 6% TBD TBD 3 3Par Inc; Supplies and Accessories List Price 6% TBD TBD 4 3Par Inc; Hardware Maintenance List Price 3% TBD TBD 5 3Par Inc; OEM Services List Price 3% TBD TBD 3M Office And Visual Systems; Supplies and 6 Accessories List Price 12% TBD TBD 7 3M Office And Visual Systems; OEM Services List Price 12% TBD TBD 8 Aastra Telecom; Networking Equipment List Price 2% TBD TBD 9 Aastra Telecom; Other H/W List Price 2% TBD TBD 10 Aastra Telecom; Supplies and Accessories List Price 2% TBD TBD 11 Aastra Telecom; OEM Services List Price 2% TBD TBD 12 Aastra Telecom; Warranty List Price 2% TBD TBD 13 Accu-Tech; Networking Equipment List Price 4% TBD TBD 14 Accu-Tech; Other H/W List Price 4% TBD TBD 15 Accu-Tech; Supplies and Accessories List Price 4% TBD TBD 16 Accu-Tech; Hardware Maintenance List Price 2% TBD TBD 17 ACD Systems Ltd.; S/W List Price 10% TBD TBD 18 ACD Systems Ltd.; SW Maint List Price 10% TBD TBD 19 ACD Systems Ltd.; Install/Edu List Price 10% TBD TBD 20 Acer America; Laptops List Price 7% TBD TBD 21 Acer America; Storage List Price 7% TBD TBD 22 Acer America; Other H/W List Price 7% TBD TBD 23 Acer America; Monitors List Price 7% TBD TBD 24 Acer America; Printers List Price 7% TBD TBD 25 Acer America; Supplies and Accessories List Price 7% TBD TBD 26 Acer America; OEM Services List Price 4% TBD TBD 27 ACF Technologies, Inc.; Networking Equipment List Price 5% TBD TBD 28 ACF Technologies, Inc.; Other H/W List Price 5% TBD TBD 29 ACF Technologies, Inc.; Supplies and Accessories List Price 5% TBD TBD 30 ACF Technologies, Inc.; Hardware Maintenance List Price 5% TBD TBD 31 Actiontec; Networking Equipment List Price 10% TBD TBD 32 Actiontec; Other H/W List Price 10% TBD TBD 33 Actiontec; Supplies and Accessories List Price 10% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 b City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 34 ACTi Corporation; Other H/W List Price 7% TBD TBD 35 ACTi Corporation; Supplies and Accessories List Price 7% TBD TBD 36 Adaptec; Networking Equipment List Price 12% TBD TBD 37 Adaptec; Storage List Price 12% TBD TBD 38 Adaptec; Other H/W List Price 12% TBD TBD 39 Adaptec; Supplies and Accessories List Price 12% TBD TBD 40 Adaptec; Hardware Maintenance List Price 8% TBD TBD 41 ADC Kentrox; Networking Equipment List Price 12% TBD TBD 42 ADC Kentrox; Other H/W List Price 12% TBD TBD 43 ADC Kentrox; Supplies and Accessories List Price 12% TBD TBD 44 ADC Kentrox; Hardware Maintenance List Price 12% TBD TBD 45 ADC Telecommunications; Networking Equipment List Price 15% TBD TBD 46 ADC Telecommunications; Supplies and Accessories List Price 4% TBD TBD 47 ADC Telecommunications; S/W List Price 2% TBD TBD 48 ADC Telecommunications; SW Maint List Price 2% TBD TBD 49 ADC Telecommunications; Install/Edu List Price 2% TBD TBD 50 Addonics; Networking Equipment List Price 7% TBD TBD 51 Addonics; Storage List Price 13% TBD TBD 52 Addonics; Other H/W List Price 7% TBD TBD 53 Addonics; Supplies and Accessories List Price 7% TBD TBD 54 ADI; Other H/W List Price 5% TBD TBD 55 ADI; Hardware Maintenance List Price 2% TBD TBD 56 ADI; S/W List Price 3% TBD TBD 57 Adobe; S/W List Price 5% TBD TBD 58 Adobe; SW Maint List Price 5% TBD TBD 59 Adobe; Install/Edu List Price 5% TBD TBD 60 Adobe; OEM Services List Price 3% TBD TBD 61 Advanced Audio Visual; Networking Equipment List Price 4% TBD TBD 62 Advanced Audio Visual; Other H/W List Price 4% TBD TBD 63 Advanced Audio Visual; Supplies and Accessories List Price 4% TBD TBD 64 Advanced Audio Visual; Hardware Maintenance List Price 3% TBD TBD 65 Advanced Audio Visual; OEM Services List Price 3% TBD TBD 66 Advanced Digital Systems; Networking Equipment List Price 4% TBD TBD 67 Advanced Digital Systems; Other H/W List Price 4% TBD TBD 68 Advanced Digital Systems; Supplies and Accessories List Price 4% TBD TBD 69 Aeroscout Inc; Networking Equipment List Price 2% TBD TBD 70 Aeroscout Inc; Other H/W List Price 2% TBD TBD 71 Aeroscout Inc; Supplies and Accessories List Price 2% TBD TBD 72 Airespace; Networking Equipment List Price 2% TBD TBD 73 Airespace; Other H/W List Price 2% TBD TBD 74 Airespace; Supplies and Accessories List Price 2% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 c City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 75 Airespace; Hardware Maintenance List Price 2% TBD TBD 76 Airespace; OEM Services List Price 4% TBD TBD 77 Airlink; Networking Equipment List Price 10% TBD TBD 78 Airlink; Other H/W List Price 10% TBD TBD 79 Airlink; Supplies and Accessories List Price 10% TBD TBD 80 Akamai; OEM Services List Price 3% TBD TBD 81 Aladdin; S/W List Price 12% TBD TBD 82 Aladdin; SW Maint List Price 12% TBD TBD 83 Aladdin; Install/Edu List Price 12% TBD TBD 84 Alcatel Internetworking Inc; Networking Equipment List Price 10% TBD TBD 85 Alcatel Internetworking Inc; Other H/W List Price 10% TBD TBD 86 Alcatel Internetworking Inc; Supplies and Accessories List Price 10% TBD TBD 87 Alcatel Internetworking Inc; Hardware Maintenance List Price 5% TBD TBD 88 Alcatel Internetworking Inc; S/W List Price 8% TBD TBD 89 Alcatel Internetworking Inc; SW Maint List Price 8% TBD TBD 90 Alcatel Internetworking Inc; Install/Edu List Price 8% TBD TBD 91 Alcatel Internetworking Inc; OEM Services List Price 5% TBD TBD 92 Allied Telesyn; Networking Equipment List Price 11% TBD TBD 93 Allied Telesyn; Other H/W List Price 10% TBD TBD 94 Allied Telesyn; Monitors List Price 10% TBD TBD 95 Allied Telesyn; Supplies and Accessories List Price 10% TBD TBD 96 Allied Telesyn; Hardware Maintenance List Price 5% TBD TBD 97 Allied Telesyn; OEM Services List Price 5% TBD TBD 98 Allot Communications; Networking Equipment List Price 11% TBD TBD 99 Allot Communications; Supplies and Accessories List Price 11% TBD TBD 100 Allot Communications; Hardware Maintenance List Price 6% TBD TBD 101 Allot Communications; OEM Services List Price 6% TBD TBD Altec Lansing Consumer Produc; Networking 102 Equipment List Price 10% TBD TBD 103 Altec Lansing Consumer Produc; Other H/W List Price 14% TBD TBD 104 Altec Lansing Consumer Produc; Monitors List Price 14% TBD TBD Altec Lansing Consumer Produc; Supplies and 105 Accessories List Price 14% TBD TBD 106 Alteon Websystems, Inc.; Networking Equipment List Price 9% TBD TBD 107 Alteon Websystems, Inc.; Other H/W List Price 9% TBD TBD 108 Alteon Websystems, Inc.; Supplies and Accessories List Price 9% TBD TBD 109 Alteon Websystems, Inc.; S/W List Price 7% TBD TBD 110 Alteon Websystems, Inc.; SW Maint List Price 7% TBD TBD 111 Alteon Websystems, Inc.; Install/Edu List Price 7% TBD TBD 112 Altronix; Other H/W List Price 5% TBD TBD 113 Altronix; Hardware Maintenance List Price 2% TBD TBD 114 Altronix; S/W List Price 3% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 d City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 115 Alvarion; Networking Equipment List Price 2% TBD TBD 116 Alvarion; Other H/W List Price 2% TBD TBD 117 Alvarion; Supplies and Accessories List Price 2% TBD TBD 118 Alvarion; Hardware Maintenance List Price 2% TBD TBD 119 Alvarion; SW Maint List Price 2% TBD TBD 120 Alvarion; Install/Edu List Price 2% TBD TBD 121 Alvarion; OEM Services List Price 2% TBD TBD 122 Alvarion; Warranty List Price 2% TBD TBD 123 Amazon Web Services; OEM Services List Price 1% TBD TBD American Power Conversion APC; Networking 124 Equipment List Price 5% TBD TBD 125 American Power Conversion APC; Storage List Price 5% TBD TBD 126 American Power Conversion APC; Other H/W List Price 5% TBD TBD American Power Conversion APC; Supplies and 127 Accessories List Price 5% TBD TBD American Power Conversion APC; Hardware 128 Maintenance List Price 4% TBD TBD 129 American Power Conversion APC; OEM Services List Price 4% TBD TBD 130 Antec; Other H/W List Price 16% TBD TBD 131 Antec; Supplies and Accessories List Price 16% TBD TBD 132 Antenna Plus Llc; Networking Equipment List Price 5% TBD TBD 133 Antenna Plus Llc; Other H/W List Price 6% TBD TBD 134 Antenna Plus Llc; Supplies and Accessories List Price 6% TBD TBD 135 Antenna Plus Llc; Hardware Maintenance List Price 3% TBD TBD 136 Antenna Plus Llc; S/W List Price 5% TBD TBD 137 Anything IT; Networking Equipment List Price 4% TBD TBD 138 Anything IT; Other H/W List Price 4% TBD TBD 139 Anything IT; Supplies and Accessories List Price 4% TBD TBD 140 Anything IT; Hardware Maintenance List Price 3% TBD TBD 141 AOC International; Networking Equipment List Price 9% TBD TBD 142 AOC International; Other H/W List Price 9% TBD TBD 143 AOT Public Safety/CryWolf; Networking Equipment List Price 9% TBD TBD 144 AOT Public Safety/CryWolf; Other H/W List Price 9% TBD TBD 145 AOT Public Safety/CryWolf; S/W List Price 5% TBD TBD 146 AOT Public Safety/CryWolf; SW Maint List Price 5% TBD TBD 147 AOT Public Safety/CryWolf; Install/Edu List Price 5% TBD TBD 148 Apriva Inc; Networking Equipment List Price 10% TBD TBD 149 Apriva Inc; Other H/W List Price 10% TBD TBD 150 Apriva Inc; Supplies and Accessories List Price 10% TBD TBD 151 Arcsight; Networking Equipment List Price 7% TBD TBD 152 Arcsight; Other H/W List Price 7% TBD TBD 153 Arcsight; Supplies and Accessories List Price 7% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 e City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 154 Arcsight; Hardware Maintenance List Price 5% TBD TBD 155 Arcsight; S/W List Price 7% TBD TBD 156 Arcsight; OEM Services List Price 5% TBD TBD 157 Argyle Security; Networking Equipment List Price 5% TBD TBD 158 Argyle Security; Other H/W List Price 5% TBD TBD 159 Argyle Security; Hardware Maintenance List Price 5% TBD TBD 160 Argyle Security; SW Maint List Price 5% TBD TBD 161 Argyle Security; OEM Services List Price 5% TBD TBD 162 Artera Group Inc.; Networking Equipment List Price 7% TBD TBD 163 Artera Group Inc.; Other H/W List Price 7% TBD TBD 164 Artera Group Inc.; Supplies and Accessories List Price 7% TBD TBD 165 Artera Group Inc.; Hardware Maintenance List Price 4% TBD TBD 166 Artera Group Inc.; OEM Services List Price 4% TBD TBD 167 Asante; Networking Equipment List Price 12% TBD TBD 168 Asante; Other H/W List Price 12% TBD TBD 169 Asante; Supplies and Accessories List Price 12% TBD TBD 170 Asante; Hardware Maintenance List Price 3% TBD TBD 171 ASC Group; Networking Equipment List Price 4% TBD TBD 172 ASC Group; Other H/W List Price 4% TBD TBD 173 ASC Group; Supplies and Accessories List Price 4% TBD TBD 174 ASC Group; Hardware Maintenance List Price 4% TBD TBD 175 ASC Group; S/W List Price 4% TBD TBD 176 ASC Group; OEM Services List Price 4% TBD TBD 177 Ascend Communications Inc.; Networking Equipment List Price 13% TBD TBD 178 Ascend Communications Inc.; Other H/W List Price 10% TBD TBD Ascend Communications Inc.; Supplies and 179 Accessories List Price 10% TBD TBD 180 Ascend Communications Inc.; Hardware Maintenance List Price 6% TBD TBD 181 AT&T ; Other H/W List Price 2% TBD TBD 182 AT&T ; S/W List Price 2% TBD TBD 183 AT&T ; OEM Services List Price 2% TBD TBD 184 At&T Wireless; Hardware Maintenance List Price 10% TBD TBD 185 At&T Wireless; OEM Services List Price 10% TBD TBD 186 ATI Technologies Inc; Networking Equipment List Price 7% TBD TBD 187 ATI Technologies Inc; Other H/W List Price 7% TBD TBD 188 ATI Technologies Inc; Supplies and Accessories List Price 7% TBD TBD 189 ATI Technologies Inc; Hardware Maintenance List Price 5% TBD TBD 190 Atlantic Security; Networking Equipment List Price 3% TBD TBD 191 Atlantic Security; Other H/W List Price 3% TBD TBD 192 Atlantic Security; Supplies and Accessories List Price 3% TBD TBD 193 Atlantic Security; Hardware Maintenance List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 f City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 194 Attachmate/Crosstalk; S/W List Price 8% TBD TBD 195 Attachmate/Crosstalk; SW Maint List Price 8% TBD TBD 196 Attachmate/Crosstalk; Install/Edu List Price 8% TBD TBD 197 Attachmate/Crosstalk; OEM Services List Price 4% TBD TBD 198 Atto Technology; Networking Equipment List Price 12% TBD TBD 199 Atto Technology; Other H/W List Price 12% TBD TBD 200 Atto Technology; Supplies and Accessories List Price 12% TBD TBD 201 Atto Technology; S/W List Price 9% TBD TBD 202 Atto Technology; SW Maint List Price 9% TBD TBD 203 Atto Technology; Install/Edu List Price 9% TBD TBD 204 Autodesk; S/W List Price 5% TBD TBD 205 Autodesk; SW Maint List Price 5% TBD TBD 206 Autodesk; Install/Edu List Price 5% TBD TBD 207 Avaya; Networking Equipment List Price 8% TBD TBD 208 Avaya; Other H/W List Price 8% TBD TBD 209 Avaya; Supplies and Accessories List Price 8% TBD TBD 210 Avermedia; Networking Equipment List Price 7% TBD TBD 211 Avermedia; Other H/W List Price 7% TBD TBD 212 Avermedia; Supplies and Accessories List Price 7% TBD TBD 213 Avery; Other H/W List Price 12% TBD TBD 214 Avery; Supplies and Accessories List Price 12% TBD TBD 215 AVI-SPL; Other H/W List Price 5% TBD TBD 216 AVI-SPL; Hardware Maintenance List Price 4% TBD TBD 217 AVI-SPL; S/W List Price 5% TBD TBD 218 AVI-SPL; SW Maint List Price 4% TBD TBD 219 Avocent; Networking Equipment List Price 4% TBD TBD 220 Avocent; Other H/W List Price 4% TBD TBD 221 Axis Communication Inc.; Networking Equipment List Price 7% TBD TBD 222 Axis Communication Inc.; Other H/W List Price 7% TBD TBD 223 Axis Communication Inc.; Supplies and Accessories List Price 7% TBD TBD 224 B&H Photo; Other H/W List Price 10% TBD TBD 225 B&H Photo; Supplies and Accessories List Price 10% TBD TBD 226 BarcoView, LLC; Networking Equipment List Price 6% TBD TBD 227 BarcoView, LLC; Laptops List Price 6% TBD TBD 228 BarcoView, LLC; Workstation/Desktops List Price 6% TBD TBD 229 BarcoView, LLC; Storage List Price 6% TBD TBD 230 BarcoView, LLC; Other H/W List Price 6% TBD TBD 231 BarcoView, LLC; Monitors List Price 6% TBD TBD 232 BarcoView, LLC; Supplies and Accessories List Price 6% TBD TBD 233 Barracuda Networks Inc; Networking Equipment List Price 5% TBD TBD 234 Barracuda Networks Inc; Other H/W List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 g City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 235 Barracuda Networks Inc; Supplies and Accessories List Price 5% TBD TBD 236 Barracuda Networks Inc; Hardware Maintenance List Price 3% TBD TBD 237 Barracuda Networks Inc; S/W List Price 5% TBD TBD 238 Barracuda Networks Inc; OEM Services List Price 3% TBD TBD 239 Battery; Supplies and Accessories List Price 10% TBD TBD 240 Bea Systems Inc; S/W List Price 10% TBD TBD 241 Bea Systems Inc; SW Maint List Price 10% TBD TBD 242 Bea Systems Inc; Install/Edu List Price 10% TBD TBD 243 Bea Systems Inc; OEM Services List Price 1% TBD TBD 244 Belkin Components; Supplies and Accessories List Price 8% TBD TBD 245 Bell Microproducts; Supplies and Accessories List Price 4% TBD TBD 246 Best Data Products; Networking Equipment List Price 12% TBD TBD 247 Best Data Products; Other H/W List Price 12% TBD TBD 248 Best Data Products; Supplies and Accessories List Price 12% TBD TBD 249 Biamp Systems; Other H/W List Price 3% TBD TBD 250 Biamp Systems; Supplies and Accessories List Price 3% TBD TBD 251 Bindview; S/W List Price 5% TBD TBD 252 Bindview; SW Maint List Price 5% TBD TBD 253 Bindview; Install/Edu List Price 5% TBD TBD 254 Bindview; OEM Services List Price 3% TBD TBD 255 Bio-Key; Networking Equipment List Price 8% TBD TBD 256 Bio-Key; Other H/W List Price 8% TBD TBD 257 Bio-Key; Supplies and Accessories List Price 8% TBD TBD 258 Bio-Key; S/W List Price 8% TBD TBD 259 Black Box Corp; Other H/W List Price 7% TBD TBD 260 Black Box Corp; Supplies and Accessories List Price 7% TBD TBD 261 Blue Coat Systems, Inc; Networking Equipment List Price 5% TBD TBD 262 Blue Coat Systems, Inc; Other H/W List Price 5% TBD TBD 263 Blue Coat Systems, Inc; Supplies and Accessories List Price 5% TBD TBD 264 Blue Coat Systems, Inc; Hardware Maintenance List Price 6% TBD TBD 265 Blue Coat Systems, Inc; S/W List Price 10% TBD TBD 266 Blue Coat Systems, Inc; SW Maint List Price 10% TBD TBD 267 Blue Coat Systems, Inc; Install/Edu List Price 10% TBD TBD 268 Blue Coat Systems, Inc; OEM Services List Price 5% TBD TBD 269 Blue Rhino Group; Networking Equipment List Price 2% TBD TBD 270 Blue Rhino Group; Other H/W List Price 2% TBD TBD 271 Blue Rhino Group; Supplies and Accessories List Price 2% TBD TBD 272 Blue Rhino Group; S/W List Price 2% TBD TBD 273 Blue Ridge Networks; S/W List Price 10% TBD TBD 274 Blue Ridge Networks; SW Maint List Price 10% TBD TBD 275 Blue Ridge Networks; Install/Edu List Price 10% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 h City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 276 Blue Ridge Networks; OEM Services List Price 5% TBD TBD 277 BMC Software; S/W List Price 8% TBD TBD 278 BMC Software; SW Maint List Price 8% TBD TBD 279 BMC Software; Install/Edu List Price 8% TBD TBD 280 BMC Software; OEM Services List Price 5% TBD TBD 281 Borland; S/W List Price 2% TBD TBD 282 Borland; SW Maint List Price 2% TBD TBD 283 Borland; Install/Edu List Price 2% TBD TBD 284 Bose; Other H/W List Price 2% TBD TBD 285 Bose; Supplies and Accessories List Price 2% TBD TBD 286 Boundless Technologies; Networking Equipment List Price 12% TBD TBD 287 Boundless Technologies; Monitors List Price 12% TBD TBD Brenthaven Computer Cases; Supplies and 288 Accessories List Price 26% TBD TBD 289 Bridgewave Technologies; Networking Equipment List Price 4% TBD TBD 290 Bridgewave Technologies; Other H/W List Price 4% TBD TBD 291 Bridgewave Technologies; Supplies and Accessories List Price 4% TBD TBD 292 Bridgewave Technologies; Hardware Maintenance List Price 5% TBD TBD 293 Bridgewave Technologies; OEM Services List Price 5% TBD TBD 294 Brocade Communications; Networking Equipment List Price 14% TBD TBD 295 Brocade Communications; Other H/W List Price 14% TBD TBD 296 Brocade Communications; Supplies and Accessories List Price 14% TBD TBD 297 Brocade Communications; Hardware Maintenance List Price 7% TBD TBD 298 Brocade Communications; S/W List Price 5% TBD TBD 299 Brocade Communications; SW Maint List Price 5% TBD TBD 300 Brocade Communications; Install/Edu List Price 5% TBD TBD 301 Brooktrout Technology; Networking Equipment List Price 12% TBD TBD 302 Brooktrout Technology; Other H/W List Price 12% TBD TBD 303 Brooktrout Technology; Supplies and Accessories List Price 12% TBD TBD 304 Brooktrout Technology; Hardware Maintenance List Price 4% TBD TBD 305 Brooktrout Technology; OEM Services List Price 4% TBD TBD 306 Brother; Other H/W List Price 11% TBD TBD 307 Brother; Supplies and Accessories List Price 11% TBD TBD 308 Brother; S/W List Price 6% TBD TBD 309 Brother; SW Maint List Price 6% TBD TBD 310 Brother; Install/Edu List Price 6% TBD TBD 311 Brother; OEM Services List Price 4% TBD TBD 312 Buffalo Indoor Wireless; Networking Equipment List Price 10% TBD TBD 313 Buffalo Indoor Wireless; Other H/W List Price 10% TBD TBD 314 Buffalo Indoor Wireless; Supplies and Accessories List Price 10% TBD TBD 315 Buffalo Indoor Wireless; S/W List Price 10% TBD TBD 316 Business Object, Inc; Networking Equipment List Price 5% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 i City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 317 Business Object, Inc; Other H/W List Price 5% TBD TBD 318 Business Object, Inc; Supplies and Accessories List Price 5% TBD TBD 319 C D Technology; Supplies and Accessories List Price 18% TBD TBD 320 Cables To Go; Supplies and Accessories List Price 7% TBD TBD 321 Cadre 5; Networking Equipment List Price 6% TBD TBD 322 Cadre 5; Other H/W List Price 6% TBD TBD 323 Cadre 5; Supplies and Accessories List Price 6% TBD TBD 324 Canary Communications; Networking Equipment List Price 12% TBD TBD 325 Canary Communications; Other H/W List Price 12% TBD TBD 326 Canary Communications; Supplies and Accessories List Price 12% TBD TBD 327 Canon Usa Digital Home & Pers; Other H/W List Price 7% TBD TBD 328 Canon Usa Digital Home & Pers; Monitors List Price 12% TBD TBD 329 Canon Usa Digital Home & Pers; Printers List Price 7% TBD TBD Canon Usa Digital Home & Pers; Supplies and 330 Accessories List Price 7% TBD TBD 331 Canon Usa Digital Home & Pers; OEM Services List Price 5% TBD TBD 332 Capital Card Systems; Networking Equipment List Price 6% TBD TBD 333 Capital Card Systems; Other H/W List Price 6% TBD TBD 334 Capital Card Systems; Supplies and Accessories List Price 6% TBD TBD 335 Capital Card Systems; Hardware Maintenance List Price 4% TBD TBD 336 Capital Card Systems; S/W List Price 6% TBD TBD 337 Capital Card Systems; OEM Services List Price 4% TBD TBD 338 Case Logic; Supplies and Accessories List Price 18% TBD TBD 339 Casio, Inc; Networking Equipment List Price 4% TBD TBD 340 Casio, Inc; Other H/W List Price 4% TBD TBD 341 Casio, Inc; Supplies and Accessories List Price 4% TBD TBD 342 Castelle; Networking Equipment List Price 15% TBD TBD 343 Castelle; Other H/W List Price 15% TBD TBD 344 Castelle; Supplies and Accessories List Price 15% TBD TBD 345 Centon - 3Rd Party Memory; Other H/W List Price 4% TBD TBD 346 Centon - 3Rd Party Memory; Supplies and Accessories List Price 4% TBD TBD 347 Century Software; S/W List Price 12% TBD TBD 348 Century Software; SW Maint List Price 12% TBD TBD 349 Century Software; Install/Edu List Price 12% TBD TBD 350 Ceragon Networks; Networking Equipment List Price 2% TBD TBD 351 Ceragon Networks; Other H/W List Price 2% TBD TBD 352 Ceragon Networks; Supplies and Accessories List Price 2% TBD TBD 353 Ceragon Networks; Hardware Maintenance List Price 2% TBD TBD 354 Ceragon Networks; S/W List Price 2% TBD TBD 355 Ceragon Networks; OEM Services List Price 2% TBD TBD 356 Champion Solutions Group; Networking Equipment List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 j City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 357 Champion Solutions Group; Other H/W List Price 5% TBD TBD 358 Champion Solutions Group; Supplies and Accessories List Price 5% TBD TBD 359 Champion Solutions Group; Hardware Maintenance List Price 4% TBD TBD 360 Champion Solutions Group; S/W List Price 5% TBD TBD 361 Champion Solutions Group; OEM Services List Price 4% TBD TBD 362 Checkpoint S/W Technologies; S/W List Price 4% TBD TBD 363 Checkpoint S/W Technologies; SW Maint List Price 4% TBD TBD 364 Checkpoint S/W Technologies; Install/Edu List Price 4% TBD TBD 365 Checkpoint S/W Technologies; OEM Services List Price 4% TBD TBD 366 Cherry Electrical Products; Networking Equipment List Price 28% TBD TBD 367 Cherry Electrical Products; Other H/W List Price 28% TBD TBD 368 Cherry Electrical Products; Supplies and Accessories List Price 28% TBD TBD 369 Choicepoint; Hardware Maintenance List Price 4% TBD TBD 370 Choicepoint; OEM Services List Price 4% TBD TBD 371 CIP Planner; Networking Equipment List Price 3% TBD TBD 372 CIP Planner; Other H/W List Price 3% TBD TBD 373 CIP Planner; Supplies and Accessories List Price 3% TBD TBD 374 CIP Planner; Hardware Maintenance List Price 3% TBD TBD 375 Ciphertrust; Networking Equipment List Price 7% TBD TBD 376 Ciphertrust; Other H/W List Price 7% TBD TBD 377 Ciphertrust; Supplies and Accessories List Price 7% TBD TBD 378 Ciphertrust; Hardware Maintenance List Price 4% TBD TBD 379 Ciphertrust; S/W List Price 7% TBD TBD 380 Cisco; SVRS List Price 35% TBD TBD 381 Cisco; Networking Equipment List Price 35% TBD TBD 382 Cisco; Other H/W List Price 35% TBD TBD 383 Cisco; Supplies and Accessories List Price 35% TBD TBD 384 Cisco; S/W List Price 20% TBD TBD 385 Cisco; SW Maint List Price 20% TBD TBD 386 Cisco; Install/Edu List Price 20% TBD TBD 387 Cisco; OEM Services List Price 5% TBD TBD 388 Cisco; Warranty List Price 5% TBD TBD 389 Citadel Security Sw, Inc.; Networking Equipment List Price 3% TBD TBD 390 Citadel Security Sw, Inc.; Other H/W List Price 3% TBD TBD 391 Citadel Security Sw, Inc.; Supplies and Accessories List Price 3% TBD TBD 392 Citadel Security Sw, Inc.; Hardware Maintenance List Price 3% TBD TBD 393 Citadel Security Sw, Inc.; S/W List Price 3% TBD TBD 394 Citadel Security Sw, Inc.; OEM Services List Price 3% TBD TBD 395 Citrix Systems Inc; Networking Equipment List Price 5% TBD TBD 396 Citrix Systems Inc; Other H/W List Price 5% TBD TBD 397 Citrix Systems Inc; Supplies and Accessories List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 k City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 398 Citrix Systems Inc; Hardware Maintenance List Price 4% TBD TBD 399 Citrix Systems Inc; S/W List Price 5% TBD TBD 400 Citrix Systems Inc; SW Maint List Price 5% TBD TBD 401 Citrix Systems Inc; Install/Edu List Price 5% TBD TBD 402 Citrix Systems Inc; OEM Services List Price 4% TBD TBD 403 CIVICA Software; S/W List Price 3% TBD TBD 404 CIVICA Software; SW Maint List Price 3% TBD TBD 405 CIVICA Software; Install/Edu List Price 3% TBD TBD 406 CIVICA Software; OEM Services List Price 3% TBD TBD 407 Clearcube Technology; Networking Equipment List Price 9% TBD TBD 408 Clearcube Technology; Other H/W List Price 9% TBD TBD 409 Clearcube Technology; Monitors List Price 9% TBD TBD 410 Clearcube Technology; S/W List Price 10% TBD TBD 411 Clearcube Technology; SW Maint List Price 10% TBD TBD 412 Clearcube Technology; Install/Edu List Price 10% TBD TBD 413 Clearcube Technology; OEM Services List Price 14% TBD TBD 414 Cobalt - Websrvr Applianc; SVRS List Price 13% TBD TBD 415 Cobalt - Websrvr Applianc; Networking Equipment List Price 13% TBD TBD 416 Cobalt - Websrvr Applianc; Storage List Price 13% TBD TBD 417 Cobalt - Websrvr Applianc; Other H/W List Price 13% TBD TBD 418 Cobalt - Websrvr Applianc; Supplies and Accessories List Price 13% TBD TBD 419 Cogent Systems Inc; Networking Equipment List Price 4% TBD TBD 420 Cogent Systems Inc; Other H/W List Price 4% TBD TBD 421 Cogent Systems Inc; Supplies and Accessories List Price 4% TBD TBD 422 Cogent Systems Inc; Hardware Maintenance List Price 4% TBD TBD 423 Cogent Systems Inc; S/W List Price 4% TBD TBD 424 Cogent Systems Inc; OEM Services List Price 4% TBD TBD 425 Cognos; Networking Equipment List Price 4% TBD TBD 426 Cognos; Other H/W List Price 4% TBD TBD 427 Cognos; Supplies and Accessories List Price 4% TBD TBD 428 Cognos; Hardware Maintenance List Price 4% TBD TBD 429 Cognos; S/W List Price 4% TBD TBD 430 Cognos; OEM Services List Price 4% TBD TBD 431 Cogsdale Software; S/W List Price 4% TBD TBD 432 Cogsdale Software; SW Maint List Price 4% TBD TBD Coleman Technology Inc. (CTI); Networking 433 Equipment List Price 5% TBD TBD 434 Coleman Technology Inc. (CTI); Other H/W List Price 5% TBD TBD Coleman Technology Inc. (CTI); Supplies and 435 Accessories List Price 5% TBD TBD Coleman Technology Inc. (CTI); Hardware 436 Maintenance List Price 3% TBD TBD 437 Command Communications; Networking Equipment List Price 12% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 l City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 438 Command Communications; Other H/W List Price 12% TBD TBD 439 Command Communications; Supplies and Accessories List Price 12% TBD TBD 440 Communication Supply Corp; Networking Equipment List Price 5% TBD TBD 441 Communication Supply Corp; Other H/W List Price 5% TBD TBD Communication Supply Corp; Supplies and 442 Accessories List Price 5% TBD TBD 443 Communication Supply Corp; Hardware Maintenance List Price 5% TBD TBD 444 Communication Supply Corp; S/W List Price 5% TBD TBD 445 Communication Supply Corp; OEM Services List Price 5% TBD TBD 446 Commvault Inc; S/W List Price 11% TBD TBD 447 Commvault Inc; SW Maint List Price 11% TBD TBD 448 Commvault Inc; Install/Edu List Price 11% TBD TBD 449 Compellent; Networking Equipment List Price 2% TBD TBD 450 Compellent; Storage List Price 2% TBD TBD 451 Compellent; Other H/W List Price 2% TBD TBD 452 Compellent; Supplies and Accessories List Price 2% TBD TBD 453 Compellent; Hardware Maintenance List Price 2% TBD TBD 454 Compellent; S/W List Price 2% TBD TBD 455 Compellent; SW Maint List Price 2% TBD TBD 456 Compellent; Warranty List Price 2% TBD TBD 457 Compex Inc; Networking Equipment List Price 14% TBD TBD 458 Compex Inc; Other H/W List Price 14% TBD TBD 459 Compex Inc; Supplies and Accessories List Price 14% TBD TBD 460 Computer Associates; S/W List Price 10% TBD TBD 461 Computer Associates; SW Maint List Price 10% TBD TBD 462 Computer Associates; Install/Edu List Price 10% TBD TBD 463 Computer Associates; OEM Services List Price 4% TBD TBD 464 Comtrol Corp.; Networking Equipment List Price 16% TBD TBD 465 Comtrol Corp.; Other H/W List Price 16% TBD TBD 466 Comtrol Corp.; Supplies and Accessories List Price 16% TBD TBD 467 Connectix; S/W List Price 5% TBD TBD 468 Connectix; SW Maint List Price 5% TBD TBD 469 Connectix; Install/Edu List Price 5% TBD TBD 470 Contemporary Research; Other H/W List Price 3% TBD TBD 471 Contemporary Research; Supplies and Accessories List Price 3% TBD TBD 472 Copan; Networking Equipment List Price 2% TBD TBD 473 Copan; Other H/W List Price 2% TBD TBD 474 Copan; Supplies and Accessories List Price 2% TBD TBD 475 Copan; Hardware Maintenance List Price 2% TBD TBD 476 Copan; S/W List Price 2% TBD TBD 477 Copan; OEM Services List Price 2% TBD TBD 478 Coplogic, Inc; S/W List Price 2% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 m City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 479 Coplogic, Inc; SW Maint List Price 2% TBD TBD 480 Coplogic, Inc; Install/Edu List Price 2% TBD TBD 481 Coplogic, Inc; OEM Services List Price 2% TBD TBD 482 Coradiant Inc; S/W List Price 4% TBD TBD 483 Coradiant Inc; SW Maint List Price 4% TBD TBD 484 Coradiant Inc; Install/Edu List Price 4% TBD TBD 485 Corel Systems Corp; S/W List Price 5% TBD TBD 486 Corel Systems Corp; SW Maint List Price 5% TBD TBD 487 Corel Systems Corp; Install/Edu List Price 5% TBD TBD 488 Corel Systems Corp; OEM Services List Price 4% TBD TBD 489 Corona Solutions; Other H/W List Price 2% TBD TBD 490 Corona Solutions; S/W List Price 2% TBD TBD 491 Corona Solutions; SW Maint List Price 2% TBD TBD 492 Corona Solutions; Install/Edu List Price 2% TBD TBD 493 Corona Solutions; OEM Services List Price 2% TBD TBD 494 Coveo Solutions Incorporated; Networking Equipment List Price 3% TBD TBD 495 Coveo Solutions Incorporated; Other H/W List Price 3% TBD TBD Coveo Solutions Incorporated; Supplies and 496 Accessories List Price 3% TBD TBD 497 Coveo Solutions Incorporated; Hardware Maintenance List Price 3% TBD TBD 498 Coveo Solutions Incorporated; S/W List Price 3% TBD TBD 499 Coveo Solutions Incorporated; OEM Services List Price 3% TBD TBD 500 CPI Chatsworth; Other H/W List Price 3% TBD TBD 501 CPI Chatsworth; Supplies and Accessories List Price 3% TBD TBD 502 Cray Inc; Networking Equipment List Price 8% TBD TBD 503 Cray Inc; Other H/W List Price 8% TBD TBD 504 Cray Inc; Supplies and Accessories List Price 8% TBD TBD 505 Cray Inc; Hardware Maintenance List Price 5% TBD TBD 506 Creative Labs; S/W List Price 12% TBD TBD 507 Creative Labs; SW Maint List Price 12% TBD TBD 508 Creative Labs; Install/Edu List Price 12% TBD TBD 509 Credant; Other H/W List Price 5% TBD TBD 510 Credant; S/W List Price 5% TBD TBD 511 Credant; SW Maint List Price 5% TBD TBD 512 Credant; Install/Edu List Price 5% TBD TBD 513 Crestron; Networking Equipment List Price 10% TBD TBD 514 Crestron; Other H/W List Price 10% TBD TBD 515 Crestron; Supplies and Accessories List Price 10% TBD TBD 516 Cross Match Technolgies; Networking Equipment List Price 5% TBD TBD 517 Cross Match Technolgies; Other H/W List Price 5% TBD TBD 518 Cross Match Technolgies; Supplies and Accessories List Price 5% TBD TBD 519 Cross Match Technolgies; Hardware Maintenance List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 n City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 520 Cross Match Technolgies; S/W List Price 5% TBD TBD 521 Cross Match Technolgies; OEM Services List Price 5% TBD TBD 522 Crosstec; Networking Equipment List Price 7% TBD TBD 523 Crosstec; Other H/W List Price 7% TBD TBD 524 Crosstec; Supplies and Accessories List Price 7% TBD TBD 525 Crown; Other H/W List Price 3% TBD TBD 526 Crown; Supplies and Accessories List Price 3% TBD TBD 527 Cru Dataport; Networking Equipment List Price 12% TBD TBD 528 Cru Dataport; Other H/W List Price 12% TBD TBD 529 Cru Dataport; Supplies and Accessories List Price 12% TBD TBD 530 Cru Dataport; S/W List Price 15% TBD TBD 531 Cru Dataport; SW Maint List Price 15% TBD TBD 532 Cru Dataport; Install/Edu List Price 15% TBD TBD 533 Crucial; Networking Equipment List Price 7% TBD TBD 534 Crucial; Other H/W List Price 7% TBD TBD 535 Crucial; Supplies and Accessories List Price 7% TBD TBD 536 Crucial; Hardware Maintenance List Price 5% TBD TBD 537 Crucial; S/W List Price 7% TBD TBD 538 Crucial; SW Maint List Price 7% TBD TBD 539 Crucial; Install/Edu List Price 7% TBD TBD 540 Crucial; OEM Services List Price 5% TBD TBD 541 Cryptek, Inc.; Networking Equipment List Price 12% TBD TBD 542 Cryptek, Inc.; Other H/W List Price 12% TBD TBD 543 Cryptek, Inc.; Supplies and Accessories List Price 12% TBD TBD 544 Cryptek, Inc.; S/W List Price 15% TBD TBD 545 Cryptek, Inc.; SW Maint List Price 15% TBD TBD 546 Cryptek, Inc.; Install/Edu List Price 15% TBD TBD 547 Cryptek, Inc.; OEM Services List Price 12% TBD TBD 548 Crystal Decisions; S/W List Price 5% TBD TBD 549 Crystal Decisions; SW Maint List Price 5% TBD TBD 550 Crystal Decisions; Install/Edu List Price 5% TBD TBD 551 Crystal Decisions; OEM Services List Price 4% TBD TBD 552 Crystal Reports; Networking Equipment List Price 4% TBD TBD 553 Crystal Reports; Other H/W List Price 4% TBD TBD 554 Crystal Reports; Supplies and Accessories List Price 4% TBD TBD 555 Crystal Reports; Hardware Maintenance List Price 4% TBD TBD 556 Crystal Reports; S/W List Price 2% TBD TBD 557 CTX; Monitors List Price 12% TBD TBD 558 Cubix; Networking Equipment List Price 9% TBD TBD 559 Cubix; Other H/W List Price 9% TBD TBD 560 Cubix; Supplies and Accessories List Price 9% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 o City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 561 Cyber Acoustics; Networking Equipment List Price 13% TBD TBD 562 Cyber Acoustics; Other H/W List Price 13% TBD TBD 563 Cyber Acoustics; Supplies and Accessories List Price 13% TBD TBD 564 Cyber Acoustics; S/W List Price 13% TBD TBD 565 Daktronics; SVRS List Price 2% TBD TBD 566 Daktronics; Networking Equipment List Price 2% TBD TBD 567 Daktronics; Monitors List Price 3% TBD TBD 568 Daktronics; Printers List Price 2% TBD TBD 569 Daktronics; Supplies and Accessories List Price 2% TBD TBD 570 Daktronics; Hardware Maintenance List Price 2% TBD TBD 571 Daktronics; S/W List Price 2% TBD TBD 572 Daktronics; SW Maint List Price 2% TBD TBD 573 Daktronics; Install/Edu List Price 2% TBD TBD 574 Daktronics; OEM Services List Price 2% TBD TBD 575 Daktronics; Warranty List Price 2% TBD TBD 576 Dantz; Networking Equipment List Price 16% TBD TBD 577 Dantz; Other H/W List Price 16% TBD TBD 578 Dantz; Supplies and Accessories List Price 16% TBD TBD 579 Dantz; S/W List Price 18% TBD TBD 580 Dantz; SW Maint List Price 18% TBD TBD 581 Dantz; Install/Edu List Price 18% TBD TBD 582 Data Domain; Networking Equipment List Price 5% TBD TBD 583 Data Domain; Other H/W List Price 5% TBD TBD 584 Data Domain; Supplies and Accessories List Price 5% TBD TBD 585 Data Domain; Hardware Maintenance List Price 4% TBD TBD 586 Data Domain; S/W List Price 5% TBD TBD 587 Data Domain; OEM Services List Price 4% TBD TBD 588 Data Identification Systems; Networking Equipment List Price 3% TBD TBD 589 Data Identification Systems; Other H/W List Price 3% TBD TBD 590 Data Identification Systems; Supplies and Accessories List Price 3% TBD TBD 591 Data Identification Systems; OEM Services List Price 3% TBD TBD 592 Dataram; Networking Equipment List Price 15% TBD TBD 593 Dataram; Other H/W List Price 15% TBD TBD 594 Dataram; Supplies and Accessories List Price 15% TBD TBD 595 Datastor; Networking Equipment List Price 12% TBD TBD 596 Datastor; Storage List Price 12% TBD TBD 597 Datastor; Other H/W List Price 12% TBD TBD 598 Datastor; Supplies and Accessories List Price 12% TBD TBD 599 Dataviz Inc; S/W List Price 8% TBD TBD 600 Dataviz Inc; SW Maint List Price 8% TBD TBD 601 Dataviz Inc; Install/Edu List Price 8% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 p City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 602 Datawatch; S/W List Price 2% TBD TBD 603 Datawatch; SW Maint List Price 2% TBD TBD 604 Datawatch; Install/Edu List Price 2% TBD TBD 605 Datawatch; OEM Services List Price 2% TBD TBD 606 Dazzle Mutlimedia; Storage List Price 7% TBD TBD 607 Dazzle Mutlimedia; Other H/W List Price 7% TBD TBD 608 Dazzle Mutlimedia; Supplies and Accessories List Price 7% TBD TBD 609 Dazzle Mutlimedia; S/W List Price 12% TBD TBD 610 Dazzle Mutlimedia; SW Maint List Price 12% TBD TBD 611 Dazzle Mutlimedia; Install/Edu List Price 12% TBD TBD 612 Defense Group Inc; S/W List Price 10% TBD TBD 613 Defense Group Inc; SW Maint List Price 10% TBD TBD 614 Defense Group Inc; Install/Edu List Price 10% TBD TBD 615 Dell; SVRS List Price 4% TBD TBD 616 Dell; Networking Equipment List Price 4% TBD TBD 617 Dell; Laptops List Price 4% TBD TBD 618 Dell; Workstation/Desktops List Price 4% TBD TBD 619 Dell; Storage List Price 4% TBD TBD 620 Dell; Other H/W List Price 4% TBD TBD 621 Dell; Monitors List Price 4% TBD TBD 622 Dell; Printers List Price 4% TBD TBD 623 Dell; Supplies and Accessories List Price 4% TBD TBD 624 Dell; Hardware Maintenance List Price 4% TBD TBD 625 Dell; Warranty List Price 4% TBD TBD 626 Diebold; Networking Equipment List Price 5% TBD TBD 627 Diebold; Other H/W List Price 5% TBD TBD 628 Diebold; Supplies and Accessories List Price 5% TBD TBD 629 Diebold; Hardware Maintenance List Price 4% TBD TBD 630 Diebold; S/W List Price 5% TBD TBD 631 Diebold; OEM Services List Price 4% TBD TBD 632 Digi International / Milan; Networking Equipment List Price 25% TBD TBD 633 Digi International / Milan; Other H/W List Price 25% TBD TBD 634 Digi International / Milan; Supplies and Accessories List Price 25% TBD TBD 635 D-Link Systems Inc.; Networking Equipment List Price 17% TBD TBD 636 D-Link Systems Inc.; Other H/W List Price 17% TBD TBD 637 D-Link Systems Inc.; Supplies and Accessories List Price 17% TBD TBD 638 D-Link Systems Inc.; OEM Services List Price 8% TBD TBD 639 Dot Hill Systems Corp.; SVRS List Price 4% TBD TBD 640 Dot Hill Systems Corp.; Storage List Price 4% TBD TBD 641 Dot Hill Systems Corp.; Other H/W List Price 4% TBD TBD 642 Dot Hill Systems Corp.; Supplies and Accessories List Price 4% TBD TBD 643 Dot Hill Systems Corp.; S/W List Price 20% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 q City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 644 Dot Hill Systems Corp.; SW Maint List Price 20% TBD TBD 645 Dot Hill Systems Corp.; Install/Edu List Price 20% TBD TBD 646 Dot Hill Systems Corp.; OEM Services List Price 12% TBD TBD 647 Doublecase; Supplies and Accessories List Price 35% TBD TBD 648 DVTel; Networking Equipment List Price 2% TBD TBD 649 DVTel; Other H/W List Price 2% TBD TBD 650 DVTel; Supplies and Accessories List Price 2% TBD TBD 651 DVTel; Hardware Maintenance List Price 4% TBD TBD 652 DVTel; OEM Services List Price 4% TBD TBD 653 Ecora Software; S/W List Price 5% TBD TBD 654 Ecora Software; SW Maint List Price 5% TBD TBD 655 Ecora Software; Install/Edu List Price 5% TBD TBD 656 Ecora Software; OEM Services List Price 5% TBD TBD 657 Ecutel; S/W List Price 10% TBD TBD 658 Ecutel; SW Maint List Price 10% TBD TBD 659 Ecutel; Install/Edu List Price 10% TBD TBD 660 Ecutel; OEM Services List Price 10% TBD TBD 661 Eicon Technology, Inc.; Networking Equipment List Price 32% TBD TBD 662 Eicon Technology, Inc.; Storage List Price 32% TBD TBD 663 Eicon Technology, Inc.; Other H/W List Price 32% TBD TBD 664 Eicon Technology, Inc.; Supplies and Accessories List Price 32% TBD TBD 665 Eicon Technology, Inc.; SW Maint List Price 30% TBD TBD 666 Eicon Technology, Inc.; Install/Edu List Price 30% TBD TBD 667 EiQ Networks Inc.; S/W List Price 5% TBD TBD 668 Eizo Nanao Technology; Monitors List Price 10% TBD TBD 669 Elandia; Hardware Maintenance List Price 2% TBD TBD 670 Elandia; OEM Services List Price 2% TBD TBD 671 Electrovaya; Networking Equipment List Price 3% TBD TBD 672 Electrovaya; Laptops List Price 3% TBD TBD 673 Electrovaya; Other H/W List Price 3% TBD TBD 674 Electrovaya; Supplies and Accessories List Price 12% TBD TBD 675 Embarcadero Technologies; S/W List Price 5% TBD TBD 676 Embarcadero Technologies; SW Maint List Price 5% TBD TBD 677 Embarcadero Technologies; Install/Edu List Price 5% TBD TBD 678 EMC2; Storage List Price 35% TBD TBD 679 EMC2; Other H/W List Price 16% TBD TBD 680 EMC2; Supplies and Accessories List Price 16% TBD TBD 681 EMC2; Hardware Maintenance List Price 4% TBD TBD 682 EMC2; OEM Services List Price 4% TBD TBD 683 Emergent Online; Networking Equipment List Price 11% TBD TBD 684 Emergent Online; Other H/W List Price 11% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 r City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 685 Emergent Online; Supplies and Accessories List Price 11% TBD TBD 686 Emergent Online; Hardware Maintenance List Price 3% TBD TBD 687 Emergent Online; S/W List Price 11% TBD TBD 688 Emergent Online; OEM Services List Price 3% TBD TBD 689 Emulex Network Systems; Storage List Price 24% TBD TBD 690 Enabling Technologies Co; Printers List Price 19% TBD TBD 691 Endeca Technologies; S/W List Price 2% TBD TBD 692 Endeca Technologies; OEM Services List Price 2% TBD TBD 693 Enlight; Storage List Price 17% TBD TBD 694 Enterasys Networks, Inc.; Networking Equipment List Price 23% TBD TBD 695 Enterasys Networks, Inc.; Other H/W List Price 23% TBD TBD 696 Enterasys Networks, Inc.; Supplies and Accessories List Price 23% TBD TBD 697 Enterasys Networks, Inc.; Hardware Maintenance List Price 4% TBD TBD 698 Enterasys Networks, Inc.; S/W List Price 10% TBD TBD 699 Enterasys Networks, Inc.; SW Maint List Price 10% TBD TBD 700 Enterasys Networks, Inc.; Install/Edu List Price 10% TBD TBD 701 Enterasys Networks, Inc.; OEM Services List Price 2% TBD TBD 702 Epson; Other H/W List Price 12% TBD TBD 703 Epson; Monitors List Price 22% TBD TBD 704 Epson; Printers List Price 12% TBD TBD 705 Epson; Supplies and Accessories List Price 12% TBD TBD 706 Epson; Hardware Maintenance List Price 12% TBD TBD 707 Epson; OEM Services List Price 12% TBD TBD 708 Equinox; Networking Equipment List Price 22% TBD TBD 709 Equinox; Other H/W List Price 22% TBD TBD 710 Equinox; Supplies and Accessories List Price 12% TBD TBD 711 E-Seek; Networking Equipment List Price 7% TBD TBD 712 E-Seek; Other H/W List Price 7% TBD TBD 713 E-Seek; Supplies and Accessories List Price 7% TBD TBD 714 E-Seek; S/W List Price 7% TBD TBD 715 Esker,Inc.; S/W List Price 4% TBD TBD 716 Esker,Inc.; SW Maint List Price 4% TBD TBD 717 Esker,Inc.; Install/Edu List Price 4% TBD TBD 718 Exabyte Corp; Storage List Price 18% TBD TBD 719 Exabyte Corp; S/W List Price 4% TBD TBD 720 Exabyte Corp; SW Maint List Price 4% TBD TBD 721 Exabyte Corp; Install/Edu List Price 4% TBD TBD 722 Executrain; Install/Edu List Price 7% TBD TBD 723 Extron Electronics; Networking Equipment List Price 6% TBD TBD 724 Extron Electronics; Other H/W List Price 6% TBD TBD 725 F4W Inc.; Other H/W List Price 1% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 s City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 726 F4W Inc.; Supplies and Accessories List Price 1% TBD TBD 727 F4W Inc.; S/W List Price 1% TBD TBD 728 F4W Inc.; Install/Edu List Price 1% TBD TBD 729 F4W Inc.; Warranty List Price 1% TBD TBD 730 F5 Networks; Networking Equipment List Price 8% TBD TBD 731 F5 Networks; Other H/W List Price 8% TBD TBD 732 F5 Networks; Supplies and Accessories List Price 8% TBD TBD 733 F5 Networks; S/W List Price 10% TBD TBD 734 F5 Networks; SW Maint List Price 10% TBD TBD 735 F5 Networks; Install/Edu List Price 10% TBD TBD 736 Facet Technology Corp; Networking Equipment List Price 4% TBD TBD 737 Facet Technology Corp; Storage List Price 4% TBD TBD 738 Facet Technology Corp; Other H/W List Price 4% TBD TBD 739 Facet Technology Corp; Supplies and Accessories List Price 4% TBD TBD 740 Fargo Electronics Inc; Printers List Price 31% TBD TBD 741 Fargo Electronics Inc; Supplies and Accessories List Price 22% TBD TBD 742 Fellowes; Supplies and Accessories List Price 20% TBD TBD 743 Fiber Systems International; Networking Equipment List Price 5% TBD TBD 744 Fiber Systems International; Other H/W List Price 5% TBD TBD 745 Fiber Systems International; Supplies and Accessories List Price 5% TBD TBD 746 Fiber Systems International; Install/Edu List Price 5% TBD TBD 747 Filemaker Ola; S/W List Price 2% TBD TBD 748 Filemaker Ola; SW Maint List Price 2% TBD TBD 749 Filemaker Ola; Install/Edu List Price 2% TBD TBD 750 First Intnl. Computers - Oem; Networking Equipment List Price 7% TBD TBD 751 First Intnl. Computers - Oem; Other H/W List Price 7% TBD TBD First Intnl. Computers - Oem; Supplies and 752 Accessories List Price 7% TBD TBD 753 Flexera Software (formerly Acresso); S/W List Price 2% TBD TBD 754 Flexera Software (formerly Acresso); SW Maint List Price 2% TBD TBD 755 FLIR Systems; Networking Equipment List Price 7% TBD TBD 756 FLIR Systems; Other H/W List Price 7% TBD TBD 757 FLIR Systems; Supplies and Accessories List Price 7% TBD TBD 758 Fluke Networks, Inc.; Networking Equipment List Price 4% TBD TBD 759 Fluke Networks, Inc.; Other H/W List Price 4% TBD TBD 760 Fluke Networks, Inc.; Supplies and Accessories List Price 4% TBD TBD 761 Foundry Networks, Inc.; Networking Equipment List Price 7% TBD TBD 762 Foundry Networks, Inc.; Other H/W List Price 7% TBD TBD 763 Foundry Networks, Inc.; Supplies and Accessories List Price 7% TBD TBD 764 Foundry Networks, Inc.; Hardware Maintenance List Price 5% TBD TBD 765 Foundry Networks, Inc.; OEM Services List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 t City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 766 Freedom Scientific; Other H/W List Price 6% TBD TBD 767 Freedom Scientific; Monitors List Price 5% TBD TBD 768 Freedom Scientific; Supplies and Accessories List Price 6% TBD TBD 769 Freedom Scientific; S/W List Price 6% TBD TBD 770 Freeport Technologies; Networking Equipment List Price 5% TBD TBD 771 Freeport Technologies; Other H/W List Price 5% TBD TBD 772 Freeport Technologies; Supplies and Accessories List Price 5% TBD TBD 773 Freeport Technologies; Hardware Maintenance List Price 5% TBD TBD 774 Freeport Technologies; S/W List Price 5% TBD TBD 775 Freeport Technologies; OEM Services List Price 5% TBD TBD 776 Fuji Media; Supplies and Accessories List Price 12% TBD TBD 777 Fujinon; Networking Equipment List Price 8% TBD TBD 778 Fujinon; Other H/W List Price 8% TBD TBD 779 Fujinon; Supplies and Accessories List Price 8% TBD TBD 780 Fujitsu Computer Prods America; Other H/W List Price 10% TBD TBD Fujitsu Computer Prods America; Supplies and 781 Accessories List Price 10% TBD TBD Fujitsu Computer Prods America; Hardware 782 Maintenance List Price 4% TBD TBD 783 Fujitsu Computer Prods America; OEM Services List Price 4% TBD TBD 784 Funk Software; S/W List Price 16% TBD TBD 785 Funk Software; SW Maint List Price 16% TBD TBD 786 Funk Software; Install/Edu List Price 16% TBD TBD 787 Gamber-Johnson, Llc; Networking Equipment List Price 9% TBD TBD 788 Gamber-Johnson, Llc; Other H/W List Price 9% TBD TBD 789 Gamber-Johnson, Llc; Supplies and Accessories List Price 9% TBD TBD 790 Gamber-Johnson, Llc; Hardware Maintenance List Price 6% TBD TBD 791 Gamber-Johnson, Llc; OEM Services List Price 6% TBD TBD 792 Genarts Incorporated; Networking Equipment List Price 3% TBD TBD 793 Genarts Incorporated; Other H/W List Price 3% TBD TBD 794 Genarts Incorporated; Supplies and Accessories List Price 3% TBD TBD 795 General Dynamics/Itronix; Networking Equipment List Price 5% TBD TBD 796 General Dynamics/Itronix; Other H/W List Price 5% TBD TBD 797 General Dynamics/Itronix; Supplies and Accessories List Price 5% TBD TBD 798 General Dynamics/Itronix; Hardware Maintenance List Price 6% TBD TBD 799 General Dynamics/Itronix; OEM Services List Price 6% TBD TBD 800 Genesis Security Systems; Networking Equipment List Price 3% TBD TBD 801 Genesis Security Systems; Other H/W List Price 3% TBD TBD 802 Genesis Security Systems; Supplies and Accessories List Price 3% TBD TBD 803 Genesis Security Systems; Hardware Maintenance List Price 3% TBD TBD 804 Genesis Security Systems; S/W List Price 3% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 u City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 805 Genesis Security Systems; OEM Services List Price 3% TBD TBD 806 Geocomm; Networking Equipment List Price 2% TBD TBD 807 Geocomm; Other H/W List Price 2% TBD TBD 808 Geocomm; Supplies and Accessories List Price 2% TBD TBD 809 Geocomm; Hardware Maintenance List Price 3% TBD TBD 810 Geocomm; S/W List Price 2% TBD TBD 811 Geocomm; OEM Services List Price 3% TBD TBD 812 GFI Software; S/W List Price 2% TBD TBD 813 GFI Software; SW Maint List Price 2% TBD TBD 814 GFI Software; Install/Edu List Price 2% TBD TBD 815 Global Knowledge; Install/Edu List Price 4% TBD TBD 816 Goldenram; Networking Equipment List Price 4% TBD TBD 817 Goldenram; Other H/W List Price 4% TBD TBD 818 Goldenram; Supplies and Accessories List Price 4% TBD TBD 819 Graybar; Networking Equipment List Price 2% TBD TBD 820 Graybar; Other H/W List Price 2% TBD TBD 821 Graybar; Supplies and Accessories List Price 2% TBD TBD 822 Greystone; Networking Equipment List Price 7% TBD TBD 823 Greystone; Other H/W List Price 7% TBD TBD 824 Greystone; Supplies and Accessories List Price 7% TBD TBD 825 Harris; Networking Equipment List Price 2% TBD TBD 826 Harris; Other H/W List Price 2% TBD TBD 827 Harris; Supplies and Accessories List Price 2% TBD TBD 828 Harris; Hardware Maintenance List Price 4% TBD TBD 829 Hauppauge; S/W List Price 20% TBD TBD 830 Hauppauge; SW Maint List Price 20% TBD TBD 831 Hauppauge; Install/Edu List Price 20% TBD TBD 832 Havis Shield/Ledco; Networking Equipment List Price 4% TBD TBD 833 Havis Shield/Ledco; Other H/W List Price 4% TBD TBD 834 Havis Shield/Ledco; Supplies and Accessories List Price 4% TBD TBD 835 Havis Shield/Ledco; Hardware Maintenance List Price 2% TBD TBD 836 Havis Shield/Ledco; S/W List Price 4% TBD TBD 837 Havis Shield/Ledco; OEM Services List Price 2% TBD TBD 838 Hawking Technology; Networking Equipment List Price 20% TBD TBD 839 Hawking Technology; Storage List Price 20% TBD TBD 840 Hawking Technology; Other H/W List Price 20% TBD TBD 841 Hawking Technology; Supplies and Accessories List Price 20% TBD TBD 842 Here2Fix; Hardware Maintenance List Price 4% TBD TBD 843 Here2Fix; OEM Services List Price 4% TBD TBD 844 Hewlett Packard; SVRS List Price 2% TBD TBD 845 Hewlett Packard; Networking Equipment List Price 20% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 v City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 846 Hewlett Packard; Laptops List Price 15% TBD TBD 847 Hewlett Packard; Workstation/Desktops List Price 11% TBD TBD 848 Hewlett Packard; Storage List Price 8% TBD TBD 849 Hewlett Packard; Other H/W List Price 2% TBD TBD 850 Hewlett Packard; Monitors List Price 15% TBD TBD 851 Hewlett Packard; Printers List Price 20% TBD TBD 852 Hewlett Packard; Supplies and Accessories List Price 2% TBD TBD 853 Hewlett Packard; Hardware Maintenance List Price 4% TBD TBD 854 Hewlett Packard; OEM Services List Price 4% TBD TBD 855 Hewlett Packard Enterprise; SVRS List Price 7% TBD TBD 856 Hewlett Packard Enterprise; Networking Equipment List Price 13% TBD TBD 857 Hewlett Packard Enterprise; Workstation/Desktops List Price 11% TBD TBD 858 Hewlett Packard Enterprise; Unix System List Price 6% TBD TBD 859 Hewlett Packard Enterprise; Storage List Price 4% TBD TBD 860 Hewlett Packard Enterprise; Other H/W List Price 6% TBD TBD 861 Hewlett Packard Enterprise; Hardware Maintenance List Price 4% TBD TBD 862 Hewlett Packard Enterprise; S/W List Price 16% TBD TBD 863 Hewlett Packard Enterprise; SW Maint List Price 16% TBD TBD 864 Hewlett Packard Enterprise; Install/Edu List Price 4% TBD TBD 865 Hewlett Packard Enterprise; OEM Services List Price 4% TBD TBD 866 Hitachi Data Systems; SVRS List Price 10% TBD TBD 867 Hitachi Data Systems; Storage List Price 10% TBD TBD 868 Hitachi Data Systems; Hardware Maintenance List Price 5% TBD TBD 869 Hitachi Data Systems; S/W List Price 5% TBD TBD 870 Hitachi Data Systems; SW Maint List Price 5% TBD TBD 871 Hitachi Data Systems; Install/Edu List Price 5% TBD TBD 872 Hitachi Data Systems; OEM Services List Price 5% TBD TBD 873 Hitachi Data Systems; Warranty List Price 5% TBD TBD 874 Hitachi Ltd; Networking Equipment List Price 5% TBD TBD 875 Hitachi Ltd; Other H/W List Price 5% TBD TBD 876 Hitachi Ltd; Supplies and Accessories List Price 5% TBD TBD 877 Hitachi Ltd; Hardware Maintenance List Price 4% TBD TBD 878 Hitachi Ltd; S/W List Price 5% TBD TBD 879 Hitachi Ltd; OEM Services List Price 4% TBD TBD 880 Hi-Val Inc; Networking Equipment List Price 7% TBD TBD 881 Hi-Val Inc; Other H/W List Price 7% TBD TBD 882 Hi-Val Inc; Supplies and Accessories List Price 7% TBD TBD 883 Howard Computers; Networking Equipment List Price 10% TBD TBD 884 Howard Computers; Other H/W List Price 10% TBD TBD 885 Howard Computers; Supplies and Accessories List Price 10% TBD TBD 886 Hughes Networks; Networking Equipment List Price 6% TBD TBD 887 Hughes Networks; Other H/W List Price 6% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 w City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 888 Hughes Networks; Supplies and Accessories List Price 6% TBD TBD 889 Hughes Networks; Hardware Maintenance List Price 5% TBD TBD 890 Hummingbird Communications Lt; S/W List Price 30% TBD TBD 891 Hummingbird Communications Lt; SW Maint List Price 30% TBD TBD 892 Hummingbird Communications Lt; Install/Edu List Price 30% TBD TBD 893 Hypower Inc; Networking Equipment List Price 4% TBD TBD 894 Hypower Inc; Other H/W List Price 4% TBD TBD 895 Hypower Inc; Supplies and Accessories List Price 4% TBD TBD 896 Hypower Inc; Hardware Maintenance List Price 2% TBD TBD 897 Hypower Inc; S/W List Price 4% TBD TBD 898 Hypower Inc; OEM Services List Price 2% TBD TBD 899 IBM (Hardware); SVRS List Price 4% TBD TBD 900 IBM (Hardware); Networking Equipment List Price 7% TBD TBD 901 IBM (Hardware); Laptops List Price 7% TBD TBD 902 IBM (Hardware); Workstation/Desktops List Price 7% TBD TBD 903 IBM (Hardware); Unix System List Price 6% TBD TBD 904 IBM (Hardware); Storage List Price 7% TBD TBD 905 IBM (Hardware); Other H/W List Price 7% TBD TBD 906 IBM (Hardware); Monitors List Price 7% TBD TBD 907 IBM (Hardware); Supplies and Accessories List Price 7% TBD TBD 908 IBM (Hardware); S/W List Price 6% TBD TBD 909 IBM (Hardware); SW Maint List Price 6% TBD TBD 910 IBM (Hardware); Install/Edu List Price 6% TBD TBD 911 IBM Printers; Printers List Price 4% TBD TBD 912 IBM Printers; Hardware Maintenance List Price 4% TBD TBD 913 IBM Printers; OEM Services List Price 4% TBD TBD 914 Ideal Industries; Networking Equipment List Price 4% TBD TBD 915 Ideal Industries; Other H/W List Price 4% TBD TBD 916 Ideal Industries; Supplies and Accessories List Price 4% TBD TBD 917 Ideal Industries; Hardware Maintenance List Price 2% TBD TBD 918 Imation Corporation; Supplies and Accessories List Price 26% TBD TBD 919 IMC Networks Corp.; S/W List Price 28% TBD TBD 920 IMC Networks Corp.; SW Maint List Price 28% TBD TBD 921 IMC Networks Corp.; Install/Edu List Price 28% TBD TBD 922 Info-Cop; Networking Equipment List Price 5% TBD TBD 923 Info-Cop; Other H/W List Price 5% TBD TBD 924 Info-Cop; Supplies and Accessories List Price 5% TBD TBD 925 Info-Cop; S/W List Price 5% TBD TBD 926 Info-Cop; SW Maint List Price 5% TBD TBD 927 Info-Cop; Install/Edu List Price 5% TBD TBD 928 Infocus; Networking Equipment List Price 12% TBD TBD 929 Infocus; Other H/W List Price 12% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 x City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 930 Infocus; Supplies and Accessories List Price 12% TBD TBD 931 Informatica; Networking Equipment List Price 6% TBD TBD 932 Informatica; Other H/W List Price 6% TBD TBD 933 Informatica; Supplies and Accessories List Price 6% TBD TBD 934 Informatica; Hardware Maintenance List Price 4% TBD TBD 935 Install Shield; S/W List Price 11% TBD TBD 936 Install Shield; SW Maint List Price 11% TBD TBD 937 Install Shield; Install/Edu List Price 11% TBD TBD 938 Intel; SVRS List Price 8% TBD TBD 939 Intel; Networking Equipment List Price 8% TBD TBD 940 Intel; Storage List Price 8% TBD TBD 941 Intel; Other H/W List Price 8% TBD TBD 942 Intel; Supplies and Accessories List Price 8% TBD TBD 943 Intel; Hardware Maintenance List Price 5% TBD TBD 944 Intel; S/W List Price 13% TBD TBD 945 Intel; SW Maint List Price 13% TBD TBD 946 Intel; Install/Edu List Price 13% TBD TBD 947 Intel; OEM Services List Price 5% TBD TBD 948 Intergraph Corporation; Networking Equipment List Price 4% TBD TBD 949 Intergraph Corporation; Other H/W List Price 4% TBD TBD 950 Intergraph Corporation; Supplies and Accessories List Price 4% TBD TBD 951 Intergraph Corporation; Hardware Maintenance List Price 4% TBD TBD 952 Intergraph Corporation; S/W List Price 4% TBD TBD 953 Intergraph Corporation; OEM Services List Price 4% TBD TBD 954 Interlink Electronics; Networking Equipment List Price 25% TBD TBD 955 Interlink Electronics; Other H/W List Price 25% TBD TBD 956 Interlink Electronics; Supplies and Accessories List Price 25% TBD TBD 957 Internet Security System; Networking Equipment List Price 7% TBD TBD 958 Internet Security System; Other H/W List Price 7% TBD TBD 959 Internet Security System; Supplies and Accessories List Price 7% TBD TBD 960 Internet Security System; Hardware Maintenance List Price 3% TBD TBD 961 Internet Security System; S/W List Price 7% TBD TBD 962 Internet Security System; SW Maint List Price 7% TBD TBD 963 Internet Security System; Install/Edu List Price 7% TBD TBD 964 Internet Security System; OEM Services List Price 3% TBD TBD 965 Interwoven Inc; Networking Equipment List Price 4% TBD TBD 966 Interwoven Inc; Other H/W List Price 4% TBD TBD 967 Interwoven Inc; Supplies and Accessories List Price 4% TBD TBD 968 Interwoven Inc; Hardware Maintenance List Price 4% TBD TBD 969 Interwoven Inc; SW Maint List Price 4% TBD TBD 970 Intrinsic; Networking Equipment List Price 4% TBD TBD 971 Intrinsic; Other H/W List Price 4% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 y City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 972 Intrinsic; Supplies and Accessories List Price 4% TBD TBD 973 Intrinsic; Hardware Maintenance List Price 4% TBD TBD 974 Intrinsic; OEM Services List Price 4% TBD TBD 975 Intuit; S/W List Price 5% TBD TBD 976 Intuit; SW Maint List Price 5% TBD TBD 977 Intuit; Install/Edu List Price 5% TBD TBD 978 Iomega; Storage List Price 7% TBD TBD 979 IPix Corporation; Networking Equipment List Price 4% TBD TBD 980 IPix Corporation; S/W List Price 4% TBD TBD 981 I-Plow Software; S/W List Price 3% TBD TBD 982 I-Plow Software; SW Maint List Price 3% TBD TBD 983 I-Plow Software; Install/Edu List Price 3% TBD TBD 984 IPswitch; S/W List Price 25% TBD TBD 985 IPswitch; SW Maint List Price 25% TBD TBD 986 IPswitch; Install/Edu List Price 25% TBD TBD 987 Ironport; Networking Equipment List Price 8% TBD TBD 988 Ironport; Other H/W List Price 8% TBD TBD 989 Ironport; Supplies and Accessories List Price 8% TBD TBD 990 Ironport; Hardware Maintenance List Price 2% TBD TBD 991 Ironport; S/W List Price 8% TBD TBD 992 Ironport; OEM Services List Price 2% TBD TBD 993 ISR Solutions; Networking Equipment List Price 4% TBD TBD 994 ISR Solutions; Other H/W List Price 4% TBD TBD 995 ISR Solutions; Supplies and Accessories List Price 4% TBD TBD 996 ISR Solutions; Hardware Maintenance List Price 4% TBD TBD 997 J River Software; S/W List Price 25% TBD TBD 998 J River Software; SW Maint List Price 25% TBD TBD 999 J River Software; Install/Edu List Price 25% TBD TBD 1000 JASC; S/W List Price 2% TBD TBD 1001 JASC; SW Maint List Price 2% TBD TBD 1002 JASC; Install/Edu List Price 2% TBD TBD 1003 Jaton; S/W List Price 10% TBD TBD 1004 Jaton; SW Maint List Price 10% TBD TBD 1005 Jaton; Install/Edu List Price 10% TBD TBD 1006 Jazz Inc; Networking Equipment List Price 26% TBD TBD 1007 Jazz Inc; Other H/W List Price 26% TBD TBD 1008 Jazz Inc; Supplies and Accessories List Price 26% TBD TBD 1009 JBL Multimedia Division; Other H/W List Price 3% TBD TBD 1010 JBL Multimedia Division; Supplies and Accessories List Price 3% TBD TBD 1011 JDL Technologies; Networking Equipment List Price 8% TBD TBD 1012 JDL Technologies; Other H/W List Price 8% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 z City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1013 JDL Technologies; Supplies and Accessories List Price 8% TBD TBD 1014 JDL Technologies; Hardware Maintenance List Price 3% TBD TBD 1015 JDL Technologies; S/W List Price 8% TBD TBD 1016 JDL Technologies; OEM Services List Price 3% TBD TBD 1017 Jes Hardware Solutions Inc.; Storage List Price 7% TBD TBD 1018 Jes Hardware Solutions Inc.; Other H/W List Price 7% TBD TBD 1019 Jes Hardware Solutions Inc.; Hardware Maintenance List Price 16% TBD TBD 1020 Juniper Solutions; Networking Equipment List Price 6% TBD TBD 1021 Juniper Solutions; Other H/W List Price 6% TBD TBD 1022 Juniper Solutions; Supplies and Accessories List Price 6% TBD TBD 1023 Juniper Solutions; S/W List Price 6% TBD TBD 1024 Kaba Group; Networking Equipment List Price 5% TBD TBD 1025 Kaba Group; Other H/W List Price 5% TBD TBD 1026 Kaba Group; Supplies and Accessories List Price 5% TBD TBD 1027 Kaba Group; Install/Edu List Price 3% TBD TBD 1028 KDS; Monitors List Price 7% TBD TBD 1029 KelTech Tactical Concealments, LLC; Other H/W List Price 3% TBD TBD KelTech Tactical Concealments, LLC; Supplies and 1030 Accessories List Price 3% TBD TBD Kensington Tech Grp/Acco Brnds; Supplies and 1031 Accessories List Price 42% TBD TBD 1032 Kentrox - Dsu/Csu; Networking Equipment List Price 9% TBD TBD 1033 Kentrox - Dsu/Csu; Other H/W List Price 9% TBD TBD 1034 Kentrox - Dsu/Csu; Supplies and Accessories List Price 9% TBD TBD 1035 Keylogix International Lt; Networking Equipment List Price 4% TBD TBD 1036 Keylogix International Lt; Other H/W List Price 4% TBD TBD 1037 Keylogix International Lt; Supplies and Accessories List Price 4% TBD TBD 1038 Kingston Technology Corp; Networking Equipment List Price 12% TBD TBD 1039 Kingston Technology Corp; Other H/W List Price 12% TBD TBD 1040 Kingston Technology Corp; Supplies and Accessories List Price 12% TBD TBD 1041 Kodak; Networking Equipment List Price 10% TBD TBD 1042 Kodak; Other H/W List Price 10% TBD TBD 1043 Kodak; Supplies and Accessories List Price 10% TBD TBD 1044 Kodak; Hardware Maintenance List Price 4% TBD TBD 1045 Kodiak Networks; Networking Equipment List Price 5% TBD TBD 1046 Kodiak Networks; Other H/W List Price 5% TBD TBD 1047 Kodiak Networks; Supplies and Accessories List Price 5% TBD TBD 1048 Kodiak Networks; Hardware Maintenance List Price 4% TBD TBD 1049 Kodiak Networks; S/W List Price 5% TBD TBD 1050 Kodiak Networks; OEM Services List Price 4% TBD TBD Kofax Image Processing Platform; Networking 1051 Equipment List Price 7% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 aa City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1052 Kofax Image Processing Platform; Other H/W List Price 7% TBD TBD Kofax Image Processing Platform; Supplies and 1053 Accessories List Price 7% TBD TBD 1054 Kofax Image Processing Platform; S/W List Price 15% TBD TBD 1055 Koss Speakers; Networking Equipment List Price 35% TBD TBD 1056 Koss Speakers; Other H/W List Price 35% TBD TBD 1057 Koss Speakers; Supplies and Accessories List Price 35% TBD TBD 1058 Kronos Incorporated; Networking Equipment List Price 2% TBD TBD 1059 Kronos Incorporated; Other H/W List Price 2% TBD TBD 1060 Kronos Incorporated; Supplies and Accessories List Price 2% TBD TBD 1061 Kronos Incorporated; S/W List Price 5% TBD TBD 1062 Kronos Incorporated; SW Maint List Price 5% TBD TBD 1063 Kronos Incorporated; Install/Edu List Price 5% TBD TBD 1064 L3 Communications; SVRS List Price 5% TBD TBD 1065 L3 Communications; Networking Equipment List Price 5% TBD TBD 1066 L3 Communications; Workstation/Desktops List Price 5% TBD TBD 1067 L3 Communications; Unix System List Price 5% TBD TBD 1068 L3 Communications; Storage List Price 5% TBD TBD 1069 L3 Communications; Other H/W List Price 5% TBD TBD 1070 L3 Communications; Supplies and Accessories List Price 5% TBD TBD 1071 L3 Communications; Hardware Maintenance List Price 5% TBD TBD 1072 L3 Communications; S/W List Price 5% TBD TBD 1073 L3 Communications; SW Maint List Price 5% TBD TBD 1074 L3 Communications; Install/Edu List Price 5% TBD TBD 1075 L3 Communications; OEM Services List Price 5% TBD TBD 1076 L3 Communications; Warranty List Price 5% TBD TBD 1077 Labtec Enterprises; Networking Equipment List Price 32% TBD TBD 1078 Labtec Enterprises; Other H/W List Price 32% TBD TBD 1079 Labtec Enterprises; Supplies and Accessories List Price 32% TBD TBD 1080 Lacie; Networking Equipment List Price 2% TBD TBD 1081 Lacie; Storage List Price 2% TBD TBD 1082 Lacie; Other H/W List Price 2% TBD TBD 1083 Lacie; Supplies and Accessories List Price 2% TBD TBD 1084 Lacie; S/W List Price 2% TBD TBD 1085 Lacie; SW Maint List Price 2% TBD TBD 1086 Lacie; Install/Edu List Price 2% TBD TBD 1087 Lancope Inc; Networking Equipment List Price 10% TBD TBD 1088 Lancope Inc; Other H/W List Price 10% TBD TBD 1089 Lancope Inc; Hardware Maintenance List Price 10% TBD TBD 1090 Landesk; S/W List Price 10% TBD TBD 1091 Landesk; SW Maint List Price 10% TBD TBD 1092 Landesk; Install/Edu List Price 10% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 bb City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1093 Lantronix; Networking Equipment List Price 17% TBD TBD 1094 Lantronix; Other H/W List Price 17% TBD TBD 1095 Lantronix; Supplies and Accessories List Price 7% TBD TBD 1096 Larscom; Networking Equipment List Price 18% TBD TBD 1097 Larscom; Other H/W List Price 18% TBD TBD 1098 Larscom; Supplies and Accessories List Price 7% TBD TBD 1099 Lawson Software ,Inc; S/W List Price 4% TBD TBD 1100 Lawson Software ,Inc; SW Maint List Price 4% TBD TBD 1101 Lawson Software ,Inc; Install/Edu List Price 4% TBD TBD 1102 Lawson Software ,Inc; OEM Services List Price 4% TBD TBD 1103 L-Comm Global Connectivity; Networking Equipment List Price 4% TBD TBD 1104 L-Comm Global Connectivity; Other H/W List Price 4% TBD TBD L-Comm Global Connectivity; Supplies and 1105 Accessories List Price 4% TBD TBD 1106 Lee Technologies; Networking Equipment List Price 12% TBD TBD 1107 Lee Technologies; Other H/W List Price 12% TBD TBD 1108 Lee Technologies; Supplies and Accessories List Price 27% TBD TBD 1109 Lee Technologies; Hardware Maintenance List Price 6% TBD TBD 1110 Legato System Inc; S/W List Price 15% TBD TBD 1111 Legato System Inc; SW Maint List Price 15% TBD TBD 1112 Legato System Inc; Install/Edu List Price 15% TBD TBD 1113 Legato System Inc; OEM Services List Price 4% TBD TBD 1114 Lenel; Networking Equipment List Price 6% TBD TBD 1115 Lenel; Other H/W List Price 6% TBD TBD 1116 Lenel; Supplies and Accessories List Price 6% TBD TBD 1117 Lexar Microsystems; Networking Equipment List Price 17% TBD TBD 1118 Lexar Microsystems; Other H/W List Price 17% TBD TBD 1119 Lexar Microsystems; Supplies and Accessories List Price 17% TBD TBD 1120 Lexmark; Other H/W List Price 14% TBD TBD 1121 Lexmark; Printers List Price 17% TBD TBD 1122 Lexmark; Supplies and Accessories List Price 22% TBD TBD 1123 Lexmark; Hardware Maintenance List Price 4% TBD TBD 1124 Lexmark; OEM Services List Price 4% TBD TBD 1125 LG Electronics; Networking Equipment List Price 22% TBD TBD 1126 LG Electronics; Other H/W List Price 22% TBD TBD 1127 LG Electronics; Supplies and Accessories List Price 22% TBD TBD 1128 Lightpointe; Networking Equipment List Price 7% TBD TBD 1129 Lightpointe; Other H/W List Price 7% TBD TBD 1130 Lightpointe; Supplies and Accessories List Price 7% TBD TBD 1131 Lightpointe; Hardware Maintenance List Price 4% TBD TBD 1132 Lightpointe; S/W List Price 7% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 cc City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1133 Lightpointe; OEM Services List Price 4% TBD TBD 1134 Lind Electronics; Networking Equipment List Price 12% TBD TBD 1135 Lind Electronics; Other H/W List Price 12% TBD TBD 1136 Lind Electronics; Supplies and Accessories List Price 12% TBD TBD 1137 Linksys Group, Inc.; Networking Equipment List Price 17% TBD TBD 1138 Linksys Group, Inc.; Other H/W List Price 17% TBD TBD 1139 Linksys Group, Inc.; Supplies and Accessories List Price 17% TBD TBD 1140 Lockheed Martin, Tss; Networking Equipment List Price 3% TBD TBD 1141 Lockheed Martin, Tss; Other H/W List Price 3% TBD TBD 1142 Lockheed Martin, Tss; Supplies and Accessories List Price 3% TBD TBD 1143 Lockheed Martin, Tss; Hardware Maintenance List Price 2% TBD TBD 1144 Lockheed Martin, Tss; S/W List Price 3% TBD TBD 1145 Lockheed Martin, Tss; OEM Services List Price 2% TBD TBD 1146 Lockwood; Networking Equipment List Price 7% TBD TBD 1147 Lockwood; Other H/W List Price 7% TBD TBD 1148 Lockwood; Supplies and Accessories List Price 7% TBD TBD 1149 Lockwood; Hardware Maintenance List Price 3% TBD TBD 1150 Lockwood; OEM Services List Price 3% TBD TBD 1151 Logitech Inc; Networking Equipment List Price 4% TBD TBD 1152 Logitech Inc; Other H/W List Price 4% TBD TBD 1153 Logitech Inc; Supplies and Accessories List Price 4% TBD TBD 1154 Lotus; S/W List Price 5% TBD TBD 1155 Lotus; SW Maint List Price 5% TBD TBD 1156 Lotus; Install/Edu List Price 5% TBD TBD 1157 Louroe Electronics; Other H/W List Price 12% TBD TBD 1158 Lucent Technologies Inc; Networking Equipment List Price 17% TBD TBD 1159 Lucent Technologies Inc; Other H/W List Price 17% TBD TBD 1160 Lucent Technologies Inc; Supplies and Accessories List Price 17% TBD TBD 1161 Lucent Technologies Inc; Hardware Maintenance List Price 4% TBD TBD 1162 Lucent Technologies Inc; OEM Services List Price 4% TBD TBD 1163 Lumension Security Inc; Networking Equipment List Price 4% TBD TBD 1164 Lumension Security Inc; Other H/W List Price 4% TBD TBD 1165 Lumension Security Inc; Supplies and Accessories List Price 4% TBD TBD 1166 Mace Software; S/W List Price 20% TBD TBD 1167 Mace Software; SW Maint List Price 20% TBD TBD 1168 Mace Software; Install/Edu List Price 20% TBD TBD 1169 Macmillan Publishing; Supplies and Accessories List Price 35% TBD TBD 1170 Macromedia; S/W List Price 2% TBD TBD 1171 Macromedia; SW Maint List Price 2% TBD TBD 1172 Macromedia; Install/Edu List Price 2% TBD TBD 1173 Macromedia; OEM Services List Price 4% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 dd City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1174 Macsense Connectivity; Networking Equipment List Price 12% TBD TBD 1175 Macsense Connectivity; Other H/W List Price 12% TBD TBD 1176 Macsense Connectivity; Supplies and Accessories List Price 12% TBD TBD 1177 Madge Networks Inc.; Networking Equipment List Price 7% TBD TBD 1178 Madge Networks Inc.; Other H/W List Price 7% TBD TBD 1179 Madge Networks Inc.; Supplies and Accessories List Price 7% TBD TBD 1180 Madge Networks Inc.; Hardware Maintenance List Price 7% TBD TBD 1181 Madge Networks Inc.; OEM Services List Price 7% TBD TBD 1182 Magellan GPS; Networking Equipment List Price 2% TBD TBD 1183 Magellan GPS; Other H/W List Price 2% TBD TBD 1184 Magellan GPS; Supplies and Accessories List Price 2% TBD TBD 1185 Manning NavComp, Inc; Networking Equipment List Price 5% TBD TBD 1186 Manning NavComp, Inc; Other H/W List Price 5% TBD TBD 1187 Manning NavComp, Inc; Supplies and Accessories List Price 5% TBD TBD 1188 Manning NavComp, Inc; OEM Services List Price 3% TBD TBD Marconi Communications Federal; Networking 1189 Equipment List Price 32% TBD TBD 1190 Marconi Communications Federal; Other H/W List Price 32% TBD TBD Marconi Communications Federal; Supplies and 1191 Accessories List Price 32% TBD TBD Marconi Communications Federal; Hardware 1192 Maintenance List Price 32% TBD TBD 1193 Marconi Communications Federal; S/W List Price 30% TBD TBD 1194 Marconi Communications Federal; SW Maint List Price 30% TBD TBD 1195 Marconi Communications Federal; Install/Edu List Price 30% TBD TBD 1196 MarkLogic Corporation; S/W List Price 2% TBD TBD 1197 MarkLogic Corporation; SW Maint List Price 2% TBD TBD 1198 Master Wire & Cable; Networking Equipment List Price 5% TBD TBD 1199 Master Wire & Cable; Other H/W List Price 5% TBD TBD 1200 Master Wire & Cable; Supplies and Accessories List Price 5% TBD TBD 1201 Mathsoft; S/W List Price 20% TBD TBD 1202 Mathsoft; SW Maint List Price 20% TBD TBD 1203 Mathsoft; Install/Edu List Price 20% TBD TBD 1204 Mathsoft; OEM Services List Price 17% TBD TBD 1205 Maxell; Supplies and Accessories List Price 35% TBD TBD 1206 Maxtor Corp; Storage List Price 12% TBD TBD 1207 MBS Great Plains; Networking Equipment List Price 7% TBD TBD 1208 MBS Great Plains; Other H/W List Price 7% TBD TBD 1209 MBS Great Plains; Supplies and Accessories List Price 7% TBD TBD 1210 MBS Great Plains; Hardware Maintenance List Price 4% TBD TBD 1211 MBS Great Plains; S/W List Price 7% TBD TBD 1212 MBS Great Plains; OEM Services List Price 4% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ee City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1213 Mc Dean; Networking Equipment List Price 5% TBD TBD 1214 Mc Dean; Other H/W List Price 5% TBD TBD 1215 Mc Dean; Supplies and Accessories List Price 5% TBD TBD 1216 Mc Dean; Hardware Maintenance List Price 3% TBD TBD 1217 Mc Dean; S/W List Price 5% TBD TBD 1218 Mc Dean; OEM Services List Price 3% TBD TBD 1219 McAfee; S/W List Price 5% TBD TBD 1220 McAfee; SW Maint List Price 5% TBD TBD 1221 McAfee; Install/Edu List Price 5% TBD TBD 1222 McAfee; OEM Services List Price 8% TBD TBD 1223 Mcgraw-Hill; Supplies and Accessories List Price 32% TBD TBD 1224 MCM Technology; S/W List Price 5% TBD TBD 1225 MCM Technology; SW Maint List Price 5% TBD TBD 1226 MCM Technology; Install/Edu List Price 5% TBD TBD 1227 MCM Technology; OEM Services List Price 5% TBD TBD 1228 Media Sci - Xerox Product; Supplies and Accessories List Price 27% TBD TBD 1229 Mediaform; Networking Equipment List Price 15% TBD TBD 1230 Mediaform; Other H/W List Price 15% TBD TBD 1231 Mediaform; Supplies and Accessories List Price 15% TBD TBD 1232 Mercury Interactive; S/W List Price 2% TBD TBD 1233 Mercury Interactive; SW Maint List Price 2% TBD TBD 1234 Mercury Interactive; Install/Edu List Price 2% TBD TBD 1235 Mercury Interactive; OEM Services List Price 5% TBD TBD 1236 Meridian Project Systems; Networking Equipment List Price 6% TBD TBD 1237 Meridian Project Systems; Other H/W List Price 6% TBD TBD 1238 Meridian Project Systems; Supplies and Accessories List Price 6% TBD TBD 1239 Meridian Project Systems; S/W List Price 6% TBD TBD 1240 MetaStorm; Networking Equipment List Price 5% TBD TBD 1241 MetaStorm; Other H/W List Price 5% TBD TBD 1242 MetaStorm; Supplies and Accessories List Price 5% TBD TBD 1243 MetaStorm; OEM Services List Price 7% TBD TBD 1244 MGE Ups Systems; Networking Equipment List Price 27% TBD TBD 1245 MGE Ups Systems; Other H/W List Price 27% TBD TBD 1246 MGE Ups Systems; Supplies and Accessories List Price 27% TBD TBD 1247 Micro Solutions; Storage List Price 7% TBD TBD 1248 Micro Star; Networking Equipment List Price 27% TBD TBD 1249 Micro Star; Other H/W List Price 27% TBD TBD 1250 Micro Star; Supplies and Accessories List Price 27% TBD TBD 1251 Micromain Corp; Networking Equipment List Price 6% TBD TBD 1252 Micromain Corp; Other H/W List Price 6% TBD TBD 1253 Micromain Corp; Supplies and Accessories List Price 6% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ff City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1254 Micromain Corp; Hardware Maintenance List Price 5% TBD TBD 1255 Microsoft; S/W List Price 10% TBD TBD 1256 Microsoft; SW Maint List Price 10% TBD TBD 1257 Microsoft; Install/Edu List Price 10% TBD TBD 1258 Middle Atlantic; Other H/W List Price 4% TBD TBD 1259 Middle Atlantic; Supplies and Accessories List Price 4% TBD TBD 1260 Midiland; Networking Equipment List Price 22% TBD TBD 1261 Midiland; Other H/W List Price 22% TBD TBD 1262 Midiland; Supplies and Accessories List Price 22% TBD TBD 1263 Milestone Systems Inc.; S/W List Price 6% TBD TBD Millennium 3 Technologies (M3T) ; Networking 1264 Equipment List Price 5% TBD TBD 1265 Millennium 3 Technologies (M3T) ; Other H/W List Price 5% TBD TBD Millennium 3 Technologies (M3T) ; Supplies and 1266 Accessories List Price 5% TBD TBD 1267 Mimosa Systems; S/W List Price 5% TBD TBD 1268 Mimosa Systems; SW Maint List Price 5% TBD TBD 1269 Minolta Imaging; Networking Equipment List Price 7% TBD TBD 1270 Minolta Imaging; Other H/W List Price 7% TBD TBD 1271 Minolta Imaging; Supplies and Accessories List Price 7% TBD TBD 1272 Minuteman; Networking Equipment List Price 17% TBD TBD 1273 Minuteman; Other H/W List Price 17% TBD TBD 1274 Minuteman; Supplies and Accessories List Price 17% TBD TBD 1275 Mirapoint Inc; S/W List Price 4% TBD TBD 1276 Mirapoint Inc; SW Maint List Price 4% TBD TBD 1277 Mirapoint Inc; Install/Edu List Price 4% TBD TBD 1278 Mirapoint Inc; OEM Services List Price 7% TBD TBD 1279 Mitsubishi Electronics; Networking Equipment List Price 17% TBD TBD 1280 Mitsubishi Electronics; Other H/W List Price 17% TBD TBD 1281 Mitsubishi Electronics; Supplies and Accessories List Price 17% TBD TBD 1282 Mobile Installation Tech; Other H/W List Price 2% TBD TBD 1283 Mobile Installation Tech; Supplies and Accessories List Price 2% TBD TBD 1284 Mobile Installation Tech; S/W List Price 5% TBD TBD 1285 Mobile Installation Tech; SW Maint List Price 5% TBD TBD 1286 Mobile Installation Tech; Install/Edu List Price 5% TBD TBD 1287 Mobility; Networking Equipment List Price 12% TBD TBD 1288 Mobility; Other H/W List Price 12% TBD TBD 1289 Mobility; Supplies and Accessories List Price 12% TBD TBD 1290 Motion Computing; Laptops List Price 3% TBD TBD 1291 Motion Computing; Hardware Maintenance List Price 3% TBD TBD 1292 Motorola; Networking Equipment List Price 6% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 gg City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1293 Motorola; Other H/W List Price 6% TBD TBD 1294 Motorola; Supplies and Accessories List Price 6% TBD TBD 1295 Motorola; S/W List Price 6% TBD TBD 1296 M-Tech Information Tech; Networking Equipment List Price 5% TBD TBD 1297 M-Tech Information Tech; Other H/W List Price 5% TBD TBD 1298 M-Tech Information Tech; Supplies and Accessories List Price 5% TBD TBD 1299 M-Tech Information Tech; Hardware Maintenance List Price 5% TBD TBD 1300 M-Tech Information Tech; S/W List Price 5% TBD TBD 1301 M-Tech Information Tech; OEM Services List Price 5% TBD TBD 1302 MTI Technology, Corp.; Networking Equipment List Price 27% TBD TBD 1303 MTI Technology, Corp.; Storage List Price 27% TBD TBD 1304 MTI Technology, Corp.; Other H/W List Price 27% TBD TBD 1305 MTI Technology, Corp.; Supplies and Accessories List Price 27% TBD TBD 1306 MTI Technology, Corp.; S/W List Price 4% TBD TBD 1307 MTI Technology, Corp.; SW Maint List Price 10% TBD TBD 1308 MTI Technology, Corp.; Install/Edu List Price 10% TBD TBD 1309 MTI Technology, Corp.; OEM Services List Price 10% TBD TBD 1310 Multitech; Networking Equipment List Price 22% TBD TBD 1311 Multitech; Other H/W List Price 22% TBD TBD 1312 Multitech; Supplies and Accessories List Price 22% TBD TBD 1313 Navarro Security; Networking Equipment List Price 4% TBD TBD 1314 Navarro Security; Other H/W List Price 4% TBD TBD 1315 Navarro Security; Supplies and Accessories List Price 4% TBD TBD 1316 Navarro Security; Hardware Maintenance List Price 4% TBD TBD 1317 Navarro Security; S/W List Price 4% TBD TBD 1318 Navarro Security; OEM Services List Price 4% TBD TBD 1319 Naviance; Networking Equipment List Price 5% TBD TBD 1320 Naviance; Other H/W List Price 5% TBD TBD 1321 Naviance; Supplies and Accessories List Price 5% TBD TBD 1322 Naviance; Hardware Maintenance List Price 4% TBD TBD 1323 Naviance; S/W List Price 5% TBD TBD 1324 Naviance; OEM Services List Price 4% TBD TBD 1325 Naztec Inc; Networking Equipment List Price 3% TBD TBD 1326 Naztec Inc; Other H/W List Price 3% TBD TBD 1327 Naztec Inc; Supplies and Accessories List Price 3% TBD TBD 1328 Naztec Inc; Hardware Maintenance List Price 3% TBD TBD 1329 Naztec Inc; S/W List Price 3% TBD TBD 1330 Nec Computer Systems; SVRS List Price 7% TBD TBD 1331 Nec Computer Systems; Networking Equipment List Price 7% TBD TBD 1332 Nec Computer Systems; Laptops List Price 7% TBD TBD 1333 Nec Computer Systems; Workstation/Desktops List Price 7% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 hh City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1334 Nec Computer Systems; Storage List Price 7% TBD TBD 1335 Nec Computer Systems; Other H/W List Price 7% TBD TBD 1336 Nec Computer Systems; Monitors List Price 7% TBD TBD 1337 Nec Computer Systems; Supplies and Accessories List Price 7% TBD TBD 1338 Nec Computer Systems; Hardware Maintenance List Price 7% TBD TBD 1339 Nec-Mitsubishi; Monitors List Price 4% TBD TBD 1340 Nec-Mitsubishi; Supplies and Accessories List Price 7% TBD TBD 1341 Nec-Mitsubishi; Hardware Maintenance List Price 4% TBD TBD 1342 Neon Systems, Inc; Networking Equipment List Price 5% TBD TBD 1343 Neon Systems, Inc; Other H/W List Price 5% TBD TBD 1344 Neon Systems, Inc; Supplies and Accessories List Price 5% TBD TBD 1345 Neon Systems, Inc; Hardware Maintenance List Price 4% TBD TBD 1346 Neon Systems, Inc; S/W List Price 5% TBD TBD 1347 Neon Systems, Inc; Warranty List Price 4% TBD TBD 1348 Neoware - Thin Client; Networking Equipment List Price 4% TBD TBD 1349 Neoware - Thin Client; Other H/W List Price 4% TBD TBD 1350 Neoware - Thin Client; Supplies and Accessories List Price 4% TBD TBD 1351 Neoware - Thin Client; Hardware Maintenance List Price 20% TBD TBD 1352 Neoware - Thin Client; S/W List Price 15% TBD TBD 1353 Neoware - Thin Client; SW Maint List Price 15% TBD TBD 1354 Neoware - Thin Client; Install/Edu List Price 15% TBD TBD 1355 Netcom Technologies Inc.; Other H/W List Price 2% TBD TBD 1356 Netcom Technologies Inc.; Supplies and Accessories List Price 2% TBD TBD 1357 Netcom Technologies Inc.; Hardware Maintenance List Price 2% TBD TBD 1358 Netcom Technologies Inc.; Install/Edu List Price 2% TBD TBD 1359 Netcom Technologies Inc.; OEM Services List Price 2% TBD TBD 1360 Netcom Technologies Inc.; Warranty List Price 2% TBD TBD 1361 Netgear Inc.; Networking Equipment List Price 27% TBD TBD 1362 Netgear Inc.; Other H/W List Price 27% TBD TBD 1363 Netgear Inc.; Supplies and Accessories List Price 27% TBD TBD 1364 Netmanage; S/W List Price 15% TBD TBD 1365 Netmanage; SW Maint List Price 15% TBD TBD 1366 Netmanage; Install/Edu List Price 15% TBD TBD 1367 Netmanage; OEM Services List Price 4% TBD TBD 1368 Netmotion Wireless, Inc; Networking Equipment List Price 3% TBD TBD 1369 Netmotion Wireless, Inc; Other H/W List Price 3% TBD TBD 1370 Netmotion Wireless, Inc; Supplies and Accessories List Price 3% TBD TBD 1371 Netopia; Networking Equipment List Price 17% TBD TBD 1372 Netopia; Other H/W List Price 17% TBD TBD 1373 Netopia; Hardware Maintenance List Price 15% TBD TBD 1374 Netopia; S/W List Price 5% TBD TBD 1375 Netopia; SW Maint List Price 5% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ii City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1376 Netopia; Install/Edu List Price 5% TBD TBD 1377 Netpro Computing Inc; S/W List Price 5% TBD TBD 1378 Netpro Computing Inc; SW Maint List Price 5% TBD TBD 1379 Netpro Computing Inc; Install/Edu List Price 5% TBD TBD 1380 Netpro Computing Inc; OEM Services List Price 7% TBD TBD 1381 Netscaler-Load Balancing; OEM Services List Price 19% TBD TBD 1382 Network Appliances; Networking Equipment List Price 8% TBD TBD 1383 Network Appliances; Other H/W List Price 8% TBD TBD 1384 Network Appliances; Supplies and Accessories List Price 8% TBD TBD 1385 Network Appliances; Hardware Maintenance List Price 4% TBD TBD 1386 Network Associates (Nai); S/W List Price 7% TBD TBD 1387 Network Associates (Nai); SW Maint List Price 7% TBD TBD 1388 Network Associates (Nai); Install/Edu List Price 7% TBD TBD 1389 Network Associates (Nai); OEM Services List Price 17% TBD TBD 1390 Network Instruments; S/W List Price 5% TBD TBD 1391 Network Instruments; SW Maint List Price 5% TBD TBD 1392 Network Instruments; Install/Edu List Price 5% TBD TBD 1393 Network Instruments; OEM Services List Price 7% TBD TBD 1394 New World Apps; Hardware Maintenance List Price 8% TBD TBD 1395 New World Apps; OEM Services List Price 8% TBD TBD 1396 Newtek, Inc.; S/W List Price 2% TBD TBD 1397 Newtek, Inc.; SW Maint List Price 2% TBD TBD 1398 Newtek, Inc.; Install/Edu List Price 2% TBD TBD 1399 Nexsan; Networking Equipment List Price 6% TBD TBD 1400 Nexsan; Other H/W List Price 6% TBD TBD 1401 Nexsan; Supplies and Accessories List Price 6% TBD TBD 1402 Nexsan; Hardware Maintenance List Price 6% TBD TBD 1403 Nexsan; OEM Services List Price 6% TBD TBD 1404 NICE Systems; Networking Equipment List Price 4% TBD TBD 1405 NICE Systems; Other H/W List Price 4% TBD TBD 1406 NICE Systems; Supplies and Accessories List Price 4% TBD TBD 1407 NICE Systems; Hardware Maintenance List Price 3% TBD TBD 1408 NICE Systems; S/W List Price 4% TBD TBD 1409 NICE Systems; OEM Services List Price 3% TBD TBD 1410 Nikon; S/W List Price 5% TBD TBD 1411 Nikon; SW Maint List Price 5% TBD TBD 1412 Nikon; Install/Edu List Price 5% TBD TBD 1413 Nitro Security Inc; Networking Equipment List Price 4% TBD TBD 1414 Nitro Security Inc; Other H/W List Price 4% TBD TBD 1415 Nitro Security Inc; Supplies and Accessories List Price 4% TBD TBD 1416 Nitro Security Inc; Hardware Maintenance List Price 4% TBD TBD 1417 Nodus Technologies Inc; Networking Equipment List Price 3% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 jj City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1418 Nodus Technologies Inc; Other H/W List Price 3% TBD TBD 1419 Nodus Technologies Inc; Supplies and Accessories List Price 3% TBD TBD 1420 Nodus Technologies Inc; Hardware Maintenance List Price 3% TBD TBD 1421 Nodus Technologies Inc; S/W List Price 3% TBD TBD 1422 Nodus Technologies Inc; OEM Services List Price 3% TBD TBD Norfolk Wire And Electronics; Supplies and 1423 Accessories List Price 12% TBD TBD 1424 Nortel (Bay Networks); Networking Equipment List Price 12% TBD TBD 1425 Nortel (Bay Networks); Other H/W List Price 12% TBD TBD 1426 Nortel (Bay Networks); Supplies and Accessories List Price 12% TBD TBD 1427 Nortel (Bay Networks); Hardware Maintenance List Price 12% TBD TBD 1428 Nortel (Bay Networks); S/W List Price 25% TBD TBD 1429 Nortel (Bay Networks); SW Maint List Price 25% TBD TBD 1430 Nortel (Bay Networks); Install/Edu List Price 25% TBD TBD 1431 Nortel (Bay Networks); OEM Services List Price 12% TBD TBD 1432 Novatel - Wireless; Networking Equipment List Price 12% TBD TBD 1433 Novatel - Wireless; Other H/W List Price 12% TBD TBD 1434 Novatel - Wireless; Supplies and Accessories List Price 12% TBD TBD 1435 Novell; S/W List Price 3% TBD TBD 1436 Novell; SW Maint List Price 3% TBD TBD 1437 Novell; Install/Edu List Price 3% TBD TBD 1438 Nuance Communications Inc; S/W List Price 8% TBD TBD 1439 Nu-Vision; Networking Equipment List Price 5% TBD TBD 1440 Nu-Vision; Other H/W List Price 5% TBD TBD 1441 Nu-Vision; Supplies and Accessories List Price 5% TBD TBD 1442 Nu-Vision; S/W List Price 5% TBD TBD 1443 Oasis; Networking Equipment List Price 3% TBD TBD 1444 Oasis; Other H/W List Price 3% TBD TBD 1445 Oasis; Supplies and Accessories List Price 3% TBD TBD 1446 Oasis; Hardware Maintenance List Price 2% TBD TBD 1447 Oasis; S/W List Price 3% TBD TBD 1448 Oasis; OEM Services List Price 2% TBD TBD 1449 Ojo Technologies Inc.; Monitors List Price 5% TBD TBD 1450 Ojo Technologies Inc.; Hardware Maintenance List Price 5% TBD TBD 1451 Ojo Technologies Inc.; Install/Edu List Price 5% TBD TBD 1452 Ojo Technologies Inc.; OEM Services List Price 5% TBD TBD 1453 Okidata; Printers List Price 12% TBD TBD 1454 Okidata; Hardware Maintenance List Price 32% TBD TBD 1455 Okidata; OEM Services List Price 32% TBD TBD 1456 Olympus Image, Inc; Networking Equipment List Price 10% TBD TBD 1457 Olympus Image, Inc; Other H/W List Price 10% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 kk City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1458 Olympus Image, Inc; Supplies and Accessories List Price 10% TBD TBD 1459 Olympus Image, Inc; Hardware Maintenance List Price 4% TBD TBD 1460 Olympus Image, Inc; S/W List Price 10% TBD TBD 1461 Olympus Image, Inc; OEM Services List Price 4% TBD TBD 1462 Omnilert; Networking Equipment List Price 3% TBD TBD 1463 Omnilert; Storage List Price 3% TBD TBD 1464 Omnilert; Other H/W List Price 3% TBD TBD 1465 Omnilert; Supplies and Accessories List Price 3% TBD TBD 1466 Omnilert; Hardware Maintenance List Price 3% TBD TBD 1467 Omnilert; OEM Services List Price 3% TBD TBD 1468 Onset Technology; S/W List Price 35% TBD TBD 1469 Onset Technology; SW Maint List Price 35% TBD TBD 1470 Onset Technology; Install/Edu List Price 35% TBD TBD 1471 Onset Technology; OEM Services List Price 37% TBD TBD 1472 Onstream; Networking Equipment List Price 9% TBD TBD 1473 Onstream; Other H/W List Price 9% TBD TBD 1474 Onstream; Supplies and Accessories List Price 9% TBD TBD 1475 Openconnect; S/W List Price 28% TBD TBD 1476 Openconnect; SW Maint List Price 28% TBD TBD 1477 Openconnect; Install/Edu List Price 28% TBD TBD 1478 Opnet Technologies; Networking Equipment List Price 5% TBD TBD 1479 Opnet Technologies; Workstation/Desktops List Price 5% TBD TBD 1480 Opnet Technologies; Storage List Price 5% TBD TBD 1481 Opnet Technologies; Other H/W List Price 5% TBD TBD 1482 Opnet Technologies; S/W List Price 5% TBD TBD 1483 Opnet Technologies; SW Maint List Price 5% TBD TBD 1484 Optoma Technology, Inc.; Monitors List Price 12% TBD TBD 1485 Optus Software; S/W List Price 31% TBD TBD 1486 Optus Software; SW Maint List Price 31% TBD TBD 1487 Optus Software; Install/Edu List Price 31% TBD TBD 1488 Oracle; SVRS List Price 5% TBD TBD 1489 Oracle; Storage List Price 7% TBD TBD 1490 Oracle; Hardware Maintenance List Price 3% TBD TBD 1491 Oracle; S/W List Price 2% TBD TBD 1492 Oracle; SW Maint List Price 2% TBD TBD 1493 Oracle; Install/Edu List Price 2% TBD TBD 1494 Oracle; OEM Services List Price 4% TBD TBD 1495 Packet Telecom; SW Maint List Price 2% TBD TBD 1496 Packet Telecom; OEM Services List Price 2% TBD TBD 1497 Panamax; Networking Equipment List Price 18% TBD TBD 1498 Panamax; Supplies and Accessories List Price 18% TBD TBD 1499 Panasonic; Networking Equipment List Price 11% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ll City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1500 Panasonic; Laptops List Price 11% TBD TBD 1501 Panasonic; Workstation/Desktops List Price 11% TBD TBD 1502 Panasonic; Storage List Price 11% TBD TBD 1503 Panasonic; Other H/W List Price 11% TBD TBD 1504 Panasonic; Monitors List Price 11% TBD TBD 1505 Panasonic; Printers List Price 11% TBD TBD 1506 Panasonic; Supplies and Accessories List Price 16% TBD TBD 1507 Panasonic; Warranty List Price 2% TBD TBD 1508 Pantone Inc.; Networking Equipment List Price 15% TBD TBD 1509 Pantone Inc.; Other H/W List Price 15% TBD TBD 1510 Pantone Inc.; Supplies and Accessories List Price 15% TBD TBD 1511 Pantone Inc.; S/W List Price 6% TBD TBD 1512 Pantone Inc.; SW Maint List Price 6% TBD TBD 1513 Pantone Inc.; Install/Edu List Price 6% TBD TBD 1514 Paragon Metals; Other H/W List Price 5% TBD TBD 1515 Paragon Metals; Hardware Maintenance List Price 2% TBD TBD 1516 Paragon Metals; S/W List Price 3% TBD TBD 1517 Parlance Corporation; Networking Equipment List Price 3% TBD TBD 1518 Parlance Corporation; Other H/W List Price 3% TBD TBD 1519 Parlance Corporation; Supplies and Accessories List Price 3% TBD TBD 1520 Parlance Corporation; Hardware Maintenance List Price 3% TBD TBD 1521 Parlance Corporation; S/W List Price 3% TBD TBD 1522 Parlance Corporation; OEM Services List Price 3% TBD TBD 1523 Peachtree; S/W List Price 5% TBD TBD 1524 Peachtree; SW Maint List Price 5% TBD TBD 1525 Peachtree; Install/Edu List Price 5% TBD TBD 1526 Pelican Products; Networking Equipment List Price 9% TBD TBD 1527 Pelican Products; Other H/W List Price 9% TBD TBD 1528 Pelican Products; Supplies and Accessories List Price 9% TBD TBD 1529 Pelican Products; S/W List Price 9% TBD TBD 1530 Penguin Computing; Networking Equipment List Price 13% TBD TBD 1531 Penguin Computing; Storage List Price 13% TBD TBD 1532 Penguin Computing; Hardware Maintenance List Price 10% TBD TBD 1533 Pentax; Networking Equipment List Price 12% TBD TBD 1534 Pentax; Other H/W List Price 12% TBD TBD 1535 Pentax; Supplies and Accessories List Price 12% TBD TBD 1536 Perceptive Software, Inc; S/W List Price 5% TBD TBD 1537 Periscope Holdings, Inc; Networking Equipment List Price 5% TBD TBD 1538 Periscope Holdings, Inc; Other H/W List Price 5% TBD TBD 1539 Periscope Holdings, Inc; Supplies and Accessories List Price 5% TBD TBD 1540 Periscope Holdings, Inc; Hardware Maintenance List Price 3% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 mm City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1541 Periscope Holdings, Inc; S/W List Price 5% TBD TBD 1542 Periscope Holdings, Inc; OEM Services List Price 3% TBD TBD 1543 Perle Systems; Networking Equipment List Price 22% TBD TBD 1544 Perle Systems; Other H/W List Price 22% TBD TBD 1545 Perle Systems; Supplies and Accessories List Price 22% TBD TBD 1546 Perle Systems; Hardware Maintenance List Price 4% TBD TBD 1547 Perle Systems; S/W List Price 20% TBD TBD 1548 Perle Systems; SW Maint List Price 20% TBD TBD 1549 Perle Systems; Install/Edu List Price 20% TBD TBD 1550 Perle Systems; OEM Services List Price 4% TBD TBD 1551 Philips Consumer Electronics; Networking Equipment List Price 12% TBD TBD 1552 Philips Consumer Electronics; Other H/W List Price 12% TBD TBD 1553 Philips Consumer Electronics; Monitors List Price 7% TBD TBD Philips Consumer Electronics; Supplies and 1554 Accessories List Price 12% TBD TBD 1555 Phonoscope; Networking Equipment List Price 4% TBD TBD 1556 Phonoscope; Other H/W List Price 4% TBD TBD 1557 Phonoscope; Supplies and Accessories List Price 4% TBD TBD 1558 Phonoscope; Hardware Maintenance List Price 3% TBD TBD 1559 Phonoscope; S/W List Price 4% TBD TBD 1560 Phonoscope; OEM Services List Price 3% TBD TBD 1561 Pinnacle Systems; Networking Equipment List Price 12% TBD TBD 1562 Pinnacle Systems; Other H/W List Price 12% TBD TBD 1563 Pinnacle Systems; Supplies and Accessories List Price 12% TBD TBD 1564 Pinnacle Systems; S/W List Price 27% TBD TBD 1565 Pinnacle Systems; SW Maint List Price 27% TBD TBD 1566 Pinnacle Systems; Install/Edu List Price 27% TBD TBD 1567 Planar Systems Inc; Networking Equipment List Price 4% TBD TBD 1568 Planar Systems Inc; Other H/W List Price 4% TBD TBD 1569 Planar Systems Inc; Supplies and Accessories List Price 4% TBD TBD 1570 Planar Systems Inc; S/W List Price 4% TBD TBD 1571 PlanetRol; Networking Equipment List Price 5% TBD TBD 1572 PlanetRol; Other H/W List Price 5% TBD TBD 1573 PlanetRol; Supplies and Accessories List Price 5% TBD TBD 1574 PlanetRol; Hardware Maintenance List Price 3% TBD TBD 1575 Plantronics Inc; Networking Equipment List Price 27% TBD TBD 1576 Plantronics Inc; Other H/W List Price 27% TBD TBD 1577 Plantronics Inc; Supplies and Accessories List Price 27% TBD TBD 1578 Plantronics Inc; Hardware Maintenance List Price 27% TBD TBD 1579 Planware; Networking Equipment List Price 3% TBD TBD 1580 Planware; Other H/W List Price 3% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 nn City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1581 Planware; Hardware Maintenance List Price 3% TBD TBD 1582 Plasmon Data; Networking Equipment List Price 22% TBD TBD 1583 Plasmon Data; Storage List Price 22% TBD TBD 1584 Plasmon Data; Other H/W List Price 22% TBD TBD 1585 Plasmon Data; Supplies and Accessories List Price 22% TBD TBD 1586 Plasmon Data; Hardware Maintenance List Price 4% TBD TBD 1587 Plasmon Data; S/W List Price 24% TBD TBD 1588 Plasmon Data; SW Maint List Price 24% TBD TBD 1589 Plasmon Data; Install/Edu List Price 24% TBD TBD 1590 Plasmon Data; OEM Services List Price 4% TBD TBD 1591 Platinum Technology; S/W List Price 35% TBD TBD 1592 Platinum Technology; SW Maint List Price 35% TBD TBD 1593 Platinum Technology; Install/Edu List Price 35% TBD TBD 1594 Platinum Technology; OEM Services List Price 4% TBD TBD 1595 Plextor; Storage List Price 12% TBD TBD 1596 Plextor; Other H/W List Price 12% TBD TBD 1597 Plextor; Supplies and Accessories List Price 12% TBD TBD 1598 PNY Electronics; Networking Equipment List Price 32% TBD TBD 1599 PNY Electronics; Other H/W List Price 32% TBD TBD 1600 PNY Electronics; Supplies and Accessories List Price 32% TBD TBD 1601 Polycom; Networking Equipment List Price 6% TBD TBD 1602 Polycom; Other H/W List Price 6% TBD TBD 1603 Polycom; Supplies and Accessories List Price 6% TBD TBD 1604 Polycom; Hardware Maintenance List Price 3% TBD TBD 1605 Polycom; S/W List Price 6% TBD TBD 1606 Polycom; SW Maint List Price 6% TBD TBD 1607 Polycom; Install/Edu List Price 6% TBD TBD 1608 Polycom; OEM Services List Price 3% TBD TBD 1609 Powerfile, Inc.; Storage List Price 15% TBD TBD 1610 Powerfile, Inc.; Other H/W List Price 13% TBD TBD 1611 Powerfile, Inc.; Supplies and Accessories List Price 13% TBD TBD 1612 Powerfile, Inc.; Hardware Maintenance List Price 6% TBD TBD 1613 Powerfile, Inc.; S/W List Price 13% TBD TBD 1614 Powerfile, Inc.; SW Maint List Price 13% TBD TBD 1615 Powerfile, Inc.; Install/Edu List Price 13% TBD TBD 1616 Powerfile, Inc.; OEM Services List Price 6% TBD TBD 1617 Powerquest Corp.; S/W List Price 10% TBD TBD 1618 Powerquest Corp.; SW Maint List Price 10% TBD TBD 1619 Powerquest Corp.; Install/Edu List Price 10% TBD TBD 1620 Powerware; Supplies and Accessories List Price 7% TBD TBD 1621 Powerware; Hardware Maintenance List Price 12% TBD TBD 1622 Powerware; OEM Services List Price 12% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 oo City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1623 Primavera Software; Networking Equipment List Price 4% TBD TBD 1624 Primavera Software; Other H/W List Price 4% TBD TBD 1625 Primavera Software; Supplies and Accessories List Price 4% TBD TBD 1626 Prime Performace Technology; Networking Equipment List Price 3% TBD TBD 1627 Prime Performace Technology; Other H/W List Price 3% TBD TBD Prime Performace Technology; Supplies and 1628 Accessories List Price 3% TBD TBD 1629 Prime Performace Technology; Hardware Maintenance List Price 3% TBD TBD 1630 Prime Performace Technology; S/W List Price 3% TBD TBD 1631 Prime Performace Technology; OEM Services List Price 3% TBD TBD 1632 Primenet; Networking Equipment List Price 3% TBD TBD 1633 Primenet; Other H/W List Price 3% TBD TBD 1634 Primenet; Supplies and Accessories List Price 3% TBD TBD 1635 Primenet; Hardware Maintenance List Price 3% TBD TBD 1636 Primenet; S/W List Price 3% TBD TBD 1637 Primenet; OEM Services List Price 3% TBD TBD 1638 Primera; Networking Equipment List Price 18% TBD TBD 1639 Primera; Other H/W List Price 18% TBD TBD 1640 Primera; Supplies and Accessories List Price 18% TBD TBD 1641 Primera; Hardware Maintenance List Price 4% TBD TBD 1642 Primera; S/W List Price 25% TBD TBD 1643 Primera; SW Maint List Price 25% TBD TBD 1644 Primera; Install/Edu List Price 25% TBD TBD 1645 Primera; OEM Services List Price 7% TBD TBD 1646 Procom Technology Inc; Storage List Price 14% TBD TBD 1647 Promise Technology; Networking Equipment List Price 12% TBD TBD 1648 Promise Technology; Other H/W List Price 12% TBD TBD 1649 Promise Technology; Supplies and Accessories List Price 12% TBD TBD 1650 Proofpoint; S/W List Price 4% TBD TBD 1651 Proofpoint; SW Maint List Price 4% TBD TBD 1652 Proofpoint; Install/Edu List Price 4% TBD TBD 1653 Proxim Inc.; Networking Equipment List Price 11% TBD TBD 1654 Proxim Inc.; Other H/W List Price 11% TBD TBD 1655 Proxim Inc.; Supplies and Accessories List Price 11% TBD TBD 1656 Proxim Inc.; Hardware Maintenance List Price 7% TBD TBD 1657 Qlogic Corporation; Networking Equipment List Price 7% TBD TBD 1658 Qlogic Corporation; Other H/W List Price 7% TBD TBD 1659 Qlogic Corporation; Supplies and Accessories List Price 7% TBD TBD 1660 Quality Computing; Hardware Maintenance List Price 7% TBD TBD 1661 Quality Computing; OEM Services List Price 7% TBD TBD 1662 Quantum (Dlt Tape Group); Storage List Price 17% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 pp City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1663 Quantum (Dlt Tape Group); Other H/W List Price 6% TBD TBD 1664 Quantum (Dlt Tape Group); Supplies and Accessories List Price 6% TBD TBD 1665 Quantum (Dlt Tape Group); Hardware Maintenance List Price 6% TBD TBD 1666 Quantum (Dlt Tape Group); OEM Services List Price 6% TBD TBD Quantum(Storage Solutions Grp; Networking 1667 Equipment List Price 17% TBD TBD Quantum(Storage Solutions Grp; Supplies and 1668 Accessories List Price 17% TBD TBD 1669 Quest Software, Inc; S/W List Price 6% TBD TBD 1670 Quest Software, Inc; SW Maint List Price 6% TBD TBD 1671 Quest Software, Inc; Install/Edu List Price 6% TBD TBD 1672 Quickset International; Networking Equipment List Price 7% TBD TBD 1673 Quickset International; Other H/W List Price 7% TBD TBD 1674 Quickset International; Supplies and Accessories List Price 7% TBD TBD 1675 Rad Data Communications; Networking Equipment List Price 4% TBD TBD 1676 Rad Data Communications; Other H/W List Price 4% TBD TBD 1677 Rad Data Communications; Supplies and Accessories List Price 4% TBD TBD 1678 Rad Data Communications; S/W List Price 4% TBD TBD 1679 Rapiscan; Networking Equipment List Price 6% TBD TBD 1680 Rapiscan; Other H/W List Price 6% TBD TBD 1681 Rapiscan; Supplies and Accessories List Price 6% TBD TBD 1682 Rapiscan; S/W List Price 6% TBD TBD 1683 Raritan Computer, Inc.; Other H/W List Price 7% TBD TBD 1684 Raritan Computer, Inc.; Supplies and Accessories List Price 7% TBD TBD 1685 Raritan Computer, Inc.; Hardware Maintenance List Price 7% TBD TBD 1686 Rational Software Inc; S/W List Price 2% TBD TBD 1687 Rational Software Inc; SW Maint List Price 2% TBD TBD 1688 Rational Software Inc; Install/Edu List Price 2% TBD TBD 1689 Rational Software Inc; OEM Services List Price 4% TBD TBD 1690 Real Networks; S/W List Price 5% TBD TBD 1691 Real Networks; SW Maint List Price 5% TBD TBD 1692 Real Networks; Install/Edu List Price 5% TBD TBD 1693 Real Networks; OEM Services List Price 7% TBD TBD 1694 Red Hat; S/W List Price 5% TBD TBD 1695 Red Hat; SW Maint List Price 5% TBD TBD 1696 Red Hat; Install/Edu List Price 5% TBD TBD 1697 Reefedge, Inc.; Networking Equipment List Price 27% TBD TBD 1698 Reefedge, Inc.; Other H/W List Price 27% TBD TBD 1699 Reefedge, Inc.; Supplies and Accessories List Price 27% TBD TBD 1700 Reefedge, Inc.; Hardware Maintenance List Price 13% TBD TBD 1701 Reefedge, Inc.; OEM Services List Price 13% TBD TBD 1702 Research In Motion (Rim); Networking Equipment List Price 4% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 qq City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1703 Research In Motion (Rim); Other H/W List Price 4% TBD TBD 1704 Research In Motion (Rim); Supplies and Accessories List Price 4% TBD TBD 1705 Research In Motion (Rim); Hardware Maintenance List Price 7% TBD TBD 1706 Ricoh Corp; Networking Equipment List Price 4% TBD TBD 1707 Ricoh Corp; Other H/W List Price 4% TBD TBD 1708 Ricoh Corp; Supplies and Accessories List Price 4% TBD TBD 1709 Roxio,Inc; S/W List Price 5% TBD TBD 1710 Roxio,Inc; SW Maint List Price 5% TBD TBD 1711 Roxio,Inc; Install/Edu List Price 5% TBD TBD 1712 RSA Security; S/W List Price 5% TBD TBD 1713 RSA Security; SW Maint List Price 5% TBD TBD 1714 RSA Security; Install/Edu List Price 5% TBD TBD 1715 Ruggedcom; Networking Equipment List Price 4% TBD TBD 1716 Ruggedcom; Other H/W List Price 4% TBD TBD 1717 Ruggedcom; Supplies and Accessories List Price 4% TBD TBD 1718 Ruggedcom; Hardware Maintenance List Price 4% TBD TBD 1719 Ruggedcom; S/W List Price 2% TBD TBD 1720 Ruggedcom; SW Maint List Price 3% TBD TBD 1721 Ruggedcom; Install/Edu List Price 2% TBD TBD 1722 Ruggedcom; OEM Services List Price 3% TBD TBD 1723 Saba; S/W List Price 2% TBD TBD 1724 Saba; SW Maint List Price 2% TBD TBD 1725 Salem Automation; S/W List Price 2% TBD TBD 1726 Salem Automation; SW Maint List Price 2% TBD TBD 1727 Salem Automation; Install/Edu List Price 2% TBD TBD 1728 Salem Automation; OEM Services List Price 3% TBD TBD 1729 Sales Logix; S/W List Price 5% TBD TBD 1730 Sales Logix; SW Maint List Price 5% TBD TBD 1731 Sales Logix; Install/Edu List Price 5% TBD TBD 1732 Samsung; Networking Equipment List Price 22% TBD TBD 1733 Samsung; Other H/W List Price 22% TBD TBD 1734 Samsung; Monitors List Price 26% TBD TBD 1735 Samsung; Printers List Price 25% TBD TBD 1736 Samsung; Supplies and Accessories List Price 22% TBD TBD 1737 Sandisk Corporation; Networking Equipment List Price 27% TBD TBD 1738 Sandisk Corporation; Other H/W List Price 27% TBD TBD 1739 Sandisk Corporation; Supplies and Accessories List Price 27% TBD TBD 1740 ScanSource; Networking Equipment List Price 5% TBD TBD 1741 ScanSource; Other H/W List Price 5% TBD TBD 1742 ScanSource; Supplies and Accessories List Price 5% TBD TBD 1743 Script Logic; S/W List Price 5% TBD TBD 1744 Script Logic; SW Maint List Price 5% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 rr City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1745 Script Logic; Install/Edu List Price 5% TBD TBD 1746 Seagate; Storage List Price 13% TBD TBD 1747 Seagate; Supplies and Accessories List Price 36% TBD TBD 1748 Security 101; SVRS List Price 2% TBD TBD 1749 Security 101; Networking Equipment List Price 2% TBD TBD 1750 Security 101; Workstation/Desktops List Price 2% TBD TBD 1751 Security 101; Storage List Price 2% TBD TBD 1752 Security 101; Other H/W List Price 2% TBD TBD 1753 Security 101; Monitors List Price 2% TBD TBD 1754 Security 101; Printers List Price 2% TBD TBD 1755 Security 101; Supplies and Accessories List Price 2% TBD TBD 1756 Security 101; Hardware Maintenance List Price 2% TBD TBD 1757 Security 101; S/W List Price 3% TBD TBD 1758 Security 101; SW Maint List Price 2% TBD TBD 1759 Security 101; Install/Edu List Price 2% TBD TBD 1760 Security 101; OEM Services List Price 2% TBD TBD 1761 Security 101; Warranty List Price 2% TBD TBD 1762 Shark Rack Inc; Networking Equipment List Price 8% TBD TBD 1763 Shark Rack Inc; Other H/W List Price 8% TBD TBD 1764 Shark Rack Inc; Supplies and Accessories List Price 8% TBD TBD 1765 Shark Rack Inc; S/W List Price 8% TBD TBD 1766 Sharp Electronics; Networking Equipment List Price 17% TBD TBD 1767 Sharp Electronics; Other H/W List Price 7% TBD TBD 1768 Sharp Electronics; Supplies and Accessories List Price 7% TBD TBD 1769 Shoretel Systems; Networking Equipment List Price 5% TBD TBD 1770 Shoretel Systems; Other H/W List Price 5% TBD TBD 1771 Shoretel Systems; Supplies and Accessories List Price 5% TBD TBD 1772 Shoretel Systems; Hardware Maintenance List Price 5% TBD TBD 1773 Shoretel Systems; S/W List Price 5% TBD TBD 1774 Shoretel Systems; OEM Services List Price 5% TBD TBD 1775 Sierra Wireless; Networking Equipment List Price 10% TBD TBD 1776 Sierra Wireless; Other H/W List Price 10% TBD TBD 1777 Sierra Wireless; Supplies and Accessories List Price 10% TBD TBD 1778 SightLogix Inc; Networking Equipment List Price 4% TBD TBD 1779 SightLogix Inc; Storage List Price 4% TBD TBD 1780 SightLogix Inc; Other H/W List Price 4% TBD TBD 1781 SightLogix Inc; Supplies and Accessories List Price 4% TBD TBD 1782 Sigma Data, Inc.; Storage List Price 10% TBD TBD 1783 SIIG Inc; Networking Equipment List Price 12% TBD TBD 1784 SIIG Inc; Other H/W List Price 12% TBD TBD 1785 SIIG Inc; Supplies and Accessories List Price 12% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ss City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1786 Simple Network; Networking Equipment List Price 22% TBD TBD 1787 Simple Network; Other H/W List Price 22% TBD TBD 1788 Simple Network; Supplies and Accessories List Price 22% TBD TBD 1789 Simpletech; Networking Equipment List Price 4% TBD TBD 1790 Simpletech; Other H/W List Price 4% TBD TBD 1791 Simpletech; Supplies and Accessories List Price 4% TBD TBD 1792 Simpletech; Hardware Maintenance List Price 3% TBD TBD 1793 Simpletech; S/W List Price 4% TBD TBD 1794 Simpletech; SW Maint List Price 4% TBD TBD 1795 Simpletech; Install/Edu List Price 4% TBD TBD 1796 Simpletech; OEM Services List Price 3% TBD TBD 1797 Simplex; Networking Equipment List Price 7% TBD TBD 1798 Simplex; Other H/W List Price 7% TBD TBD 1799 Simplex; Supplies and Accessories List Price 7% TBD TBD 1800 Sky Tech; Networking Equipment List Price 4% TBD TBD 1801 Sky Tech; Other H/W List Price 4% TBD TBD 1802 Sky Tech; Supplies and Accessories List Price 4% TBD TBD 1803 Sky Tech; S/W List Price 4% TBD TBD Skyline Information System, Inc.; Networking 1804 Equipment List Price 4% TBD TBD 1805 Skyline Information System, Inc.; Other H/W List Price 4% TBD TBD Skyline Information System, Inc.; Supplies and 1806 Accessories List Price 4% TBD TBD Skyline Information System, Inc.; Hardware 1807 Maintenance List Price 4% TBD TBD 1808 Smartdisk Personal Storage; Storage List Price 9% TBD TBD 1809 SMC Networks, Inc.; Networking Equipment List Price 20% TBD TBD 1810 SMC Networks, Inc.; Other H/W List Price 20% TBD TBD 1811 SMC Networks, Inc.; Supplies and Accessories List Price 20% TBD TBD 1812 SnapStream Media; Other H/W List Price 5% TBD TBD 1813 SnapStream Media; SW Maint List Price 5% TBD TBD 1814 Socket Communications; S/W List Price 15% TBD TBD 1815 Socket Communications; SW Maint List Price 15% TBD TBD 1816 Socket Communications; Install/Edu List Price 15% TBD TBD 1817 Solarwinds .Net Inc; S/W List Price 6% TBD TBD 1818 Solarwinds .Net Inc; SW Maint List Price 6% TBD TBD 1819 Solarwinds .Net Inc; Install/Edu List Price 6% TBD TBD 1820 Sonic Wall, Inc.; Networking Equipment List Price 7% TBD TBD 1821 Sonic Wall, Inc.; Other H/W List Price 7% TBD TBD 1822 Sonic Wall, Inc.; Supplies and Accessories List Price 7% TBD TBD 1823 Sonic Wall, Inc.; Hardware Maintenance List Price 5% TBD TBD 1824 Sony Accessories; Other H/W List Price 7% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 tt City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1825 Sony Accessories; Supplies and Accessories List Price 7% TBD TBD 1826 Sony Corp & Professional Sales; Laptops List Price 7% TBD TBD 1827 Sony Corp & Professional Sales; Other H/W List Price 7% TBD TBD 1828 Sony Corp & Professional Sales; Monitors List Price 7% TBD TBD Sony Corp & Professional Sales; Supplies and 1829 Accessories List Price 7% TBD TBD Sony Corp & Professional Sales; Hardware 1830 Maintenance List Price 16% TBD TBD 1831 Sophos Inc.; S/W List Price 6% TBD TBD 1832 Sophos Inc.; SW Maint List Price 6% TBD TBD 1833 Sophos Inc.; Install/Edu List Price 6% TBD TBD 1834 Spectel-Conference Bridge; Networking Equipment List Price 18% TBD TBD 1835 Spectel-Conference Bridge; Other H/W List Price 18% TBD TBD 1836 Spectel-Conference Bridge; Hardware Maintenance List Price 20% TBD TBD 1837 Sprint/Nextel; Networking Equipment List Price 6% TBD TBD 1838 Sprint/Nextel; Other H/W List Price 6% TBD TBD 1839 Sprint/Nextel; Supplies and Accessories List Price 6% TBD TBD 1840 Sprint/Nextel; Hardware Maintenance List Price 3% TBD TBD 1841 Sprint/Nextel; S/W List Price 6% TBD TBD 1842 Sprint/Nextel; OEM Services List Price 3% TBD TBD 1843 SPSS Inc; S/W List Price 5% TBD TBD 1844 SPSS Inc; SW Maint List Price 5% TBD TBD 1845 SPSS Inc; Install/Edu List Price 5% TBD TBD 1846 SSI; S/W List Price 12% TBD TBD 1847 SSI; SW Maint List Price 12% TBD TBD 1848 SSI; Install/Edu List Price 12% TBD TBD 1849 SSI; OEM Services List Price 19% TBD TBD 1850 St. Bernard Software, Inc.; S/W List Price 22% TBD TBD 1851 St. Bernard Software, Inc.; SW Maint List Price 22% TBD TBD 1852 St. Bernard Software, Inc.; Install/Edu List Price 22% TBD TBD 1853 Stallion Technologies; Networking Equipment List Price 18% TBD TBD 1854 Stallion Technologies; Other H/W List Price 18% TBD TBD 1855 Stallion Technologies; Supplies and Accessories List Price 18% TBD TBD 1856 Stanley; Networking Equipment List Price 6% TBD TBD 1857 Stanley; Other H/W List Price 6% TBD TBD 1858 Stanley; Supplies and Accessories List Price 6% TBD TBD 1859 Starfire Technology; S/W List Price 10% TBD TBD 1860 Starfire Technology; SW Maint List Price 10% TBD TBD 1861 Starfire Technology; Install/Edu List Price 10% TBD TBD 1862 Starfire Technology; OEM Services List Price 4% TBD TBD 1863 Startech Computer Products; Networking Equipment List Price 18% TBD TBD 1864 Startech Computer Products; Other H/W List Price 18% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 uu City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? Startech Computer Products; Supplies and 1865 Accessories List Price 18% TBD TBD 1866 Stonefly Networks, Inc.; Networking Equipment List Price 22% TBD TBD 1867 Stonefly Networks, Inc.; Other H/W List Price 22% TBD TBD 1868 Stonefly Networks, Inc.; Supplies and Accessories List Price 22% TBD TBD 1869 Stonefly Networks, Inc.; Hardware Maintenance List Price 9% TBD TBD 1870 Strata Inc.; S/W List Price 15% TBD TBD 1871 Strata Inc.; SW Maint List Price 15% TBD TBD 1872 Strata Inc.; Install/Edu List Price 15% TBD TBD StrongTech Asset Management Tech; Networking 1873 Equipment List Price 4% TBD TBD 1874 StrongTech Asset Management Tech; Other H/W List Price 4% TBD TBD StrongTech Asset Management Tech; Supplies and 1875 Accessories List Price 4% TBD TBD 1876 StrongTech Asset Management Tech; Install/Edu List Price 3% TBD TBD 1877 StrongTech Asset Management Tech; OEM Services List Price 3% TBD TBD 1878 Sybase, Inc.; S/W List Price 2% TBD TBD 1879 Sybase, Inc.; SW Maint List Price 2% TBD TBD 1880 Sybase, Inc.; Install/Edu List Price 2% TBD TBD 1881 Sybase, Inc.; OEM Services List Price 18% TBD TBD 1882 Symantec; Networking Equipment List Price 5% TBD TBD 1883 Symantec; Other H/W List Price 5% TBD TBD 1884 Symantec; Supplies and Accessories List Price 5% TBD TBD 1885 Symantec; S/W List Price 10% TBD TBD 1886 Symantec; SW Maint List Price 10% TBD TBD 1887 Symantec; Install/Edu List Price 10% TBD TBD 1888 Symantec; OEM Services List Price 4% TBD TBD 1889 Symbol; Networking Equipment List Price 4% TBD TBD 1890 Symbol; Other H/W List Price 4% TBD TBD 1891 Symbol; Supplies and Accessories List Price 4% TBD TBD 1892 Systemsoft; S/W List Price 5% TBD TBD 1893 Systemsoft; SW Maint List Price 5% TBD TBD 1894 Systemsoft; Install/Edu List Price 5% TBD TBD 1895 Sytex, Inc; Networking Equipment List Price 3% TBD TBD 1896 Sytex, Inc; Other H/W List Price 3% TBD TBD 1897 Sytex, Inc; Supplies and Accessories List Price 3% TBD TBD 1898 Sytex, Inc; S/W List Price 3% TBD TBD 1899 Sytex, Inc; SW Maint List Price 3% TBD TBD 1900 Sytex, Inc; Install/Edu List Price 3% TBD TBD 1901 Tadpole-Cycle; Networking Equipment List Price 20% TBD TBD 1902 Tadpole-Cycle; Other H/W List Price 20% TBD TBD 1903 Tadpole-Cycle; Supplies and Accessories List Price 20% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 vv City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1904 Tadpole-Cycle; Hardware Maintenance List Price 22% TBD TBD 1905 Tanberg, Usa; Networking Equipment List Price 4% TBD TBD 1906 Tanberg, Usa; Other H/W List Price 4% TBD TBD 1907 Tanberg, Usa; Supplies and Accessories List Price 4% TBD TBD 1908 Tanberg, Usa; Hardware Maintenance List Price 2% TBD TBD 1909 Tarantella; S/W List Price 27% TBD TBD 1910 Tarantella; SW Maint List Price 27% TBD TBD 1911 Tarantella; Install/Edu List Price 27% TBD TBD 1912 Tarantella; OEM Services List Price 22% TBD TBD 1913 Targus; Other H/W List Price 12% TBD TBD 1914 Targus; Supplies and Accessories List Price 12% TBD TBD 1915 TBC Integration Inc.; Networking Equipment List Price 4% TBD TBD 1916 TBC Integration Inc.; Other H/W List Price 4% TBD TBD 1917 TBC Integration Inc.; Supplies and Accessories List Price 4% TBD TBD 1918 TDK; Other H/W List Price 22% TBD TBD 1919 TDK; Supplies and Accessories List Price 22% TBD TBD 1920 TEAC; Other H/W List Price 22% TBD TBD 1921 TEAC; Supplies and Accessories List Price 22% TBD TBD 1922 Tecan US Inc; Other H/W List Price 2% TBD TBD 1923 Tecan US Inc; S/W List Price 2% TBD TBD 1924 Tecan US Inc; Install/Edu List Price 2% TBD TBD 1925 Tele Tector, Inc; Networking Equipment List Price 3% TBD TBD 1926 Tele Tector, Inc; Other H/W List Price 3% TBD TBD 1927 Tele Tector, Inc; Supplies and Accessories List Price 3% TBD TBD 1928 Tele Tector, Inc; Hardware Maintenance List Price 2% TBD TBD 1929 Tele Tector, Inc; S/W List Price 3% TBD TBD 1930 Tele Tector, Inc; OEM Services List Price 2% TBD TBD 1931 Telesoft Corp; SVRS List Price 2% TBD TBD 1932 Telesoft Corp; Networking Equipment List Price 2% TBD TBD 1933 Telesoft Corp; Laptops List Price 2% TBD TBD 1934 Telesoft Corp; Workstation/Desktops List Price 2% TBD TBD 1935 Telesoft Corp; Other H/W List Price 2% TBD TBD 1936 Telesoft Corp; Monitors List Price 2% TBD TBD 1937 Telesoft Corp; Printers List Price 2% TBD TBD 1938 Telesoft Corp; Supplies and Accessories List Price 2% TBD TBD 1939 Telesoft Corp; Hardware Maintenance List Price 2% TBD TBD 1940 Telesoft Corp; S/W List Price 2% TBD TBD 1941 Telesoft Corp; SW Maint List Price 2% TBD TBD 1942 Tessco; Networking Equipment List Price 8% TBD TBD 1943 Tessco; Other H/W List Price 8% TBD TBD 1944 Tessco; Supplies and Accessories List Price 8% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 ww City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1945 T-Mobile; Networking Equipment List Price 2% TBD TBD 1946 T-Mobile; Other H/W List Price 2% TBD TBD 1947 T-Mobile; Supplies and Accessories List Price 2% TBD TBD 1948 T-Mobile; Hardware Maintenance List Price 4% TBD TBD 1949 T-Mobile; S/W List Price 2% TBD TBD 1950 T-Mobile; OEM Services List Price 4% TBD TBD 1951 Toshiba; SVRS List Price 17% TBD TBD 1952 Toshiba; Networking Equipment List Price 17% TBD TBD 1953 Toshiba; Laptops List Price 17% TBD TBD 1954 Toshiba; Workstation/Desktops List Price 17% TBD TBD 1955 Toshiba; Other H/W List Price 17% TBD TBD 1956 Toshiba; Monitors List Price 17% TBD TBD 1957 Toshiba; Printers List Price 17% TBD TBD 1958 Toshiba; Supplies and Accessories List Price 15% TBD TBD 1959 Toshiba; Hardware Maintenance List Price 10% TBD TBD 1960 Total Security Products; Other H/W List Price 5% TBD TBD 1961 Total Security Products; Supplies and Accessories List Price 5% TBD TBD 1962 TransCore; Other H/W List Price 10% TBD TBD 1963 TransCore; S/W List Price 10% TBD TBD 1964 TransCore; OEM Services List Price 10% TBD TBD 1965 TransCore; Warranty List Price 10% TBD TBD 1966 Transition Networks; Networking Equipment List Price 17% TBD TBD 1967 Transition Networks; Other H/W List Price 17% TBD TBD 1968 Transition Networks; Supplies and Accessories List Price 17% TBD TBD 1969 Transition Networks; Hardware Maintenance List Price 4% TBD TBD 1970 Trend Micro; S/W List Price 5% TBD TBD 1971 Trend Micro; SW Maint List Price 5% TBD TBD 1972 Trend Micro; Install/Edu List Price 5% TBD TBD 1973 Trend Micro; OEM Services List Price 4% TBD TBD 1974 Trimble; Other H/W List Price 5% TBD TBD 1975 Trimble; Hardware Maintenance List Price 5% TBD TBD 1976 Trimble; S/W List Price 5% TBD TBD 1977 Trimble; SW Maint List Price 5% TBD TBD 1978 Trio Technology; Networking Equipment List Price 8% TBD TBD 1979 Trio Technology; Other H/W List Price 8% TBD TBD 1980 Trio Technology; Supplies and Accessories List Price 8% TBD TBD 1981 Trio Technology; Hardware Maintenance List Price 5% TBD TBD 1982 Trio Technology; S/W List Price 8% TBD TBD 1983 Trio Technology; OEM Services List Price 5% TBD TBD 1984 Tripplite; Networking Equipment List Price 12% TBD TBD 1985 Tripplite; Other H/W List Price 12% TBD TBD 1986 Tripplite; Supplies and Accessories List Price 12% TBD TBD Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 xx City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 1987 Turtle Beach Systems; Networking Equipment List Price 22% TBD TBD 1988 Turtle Beach Systems; Other H/W List Price 22% TBD TBD 1989 Turtle Beach Systems; Supplies and Accessories List Price 22% TBD TBD 1990 Twinhead; Networking Equipment List Price 15% TBD TBD 1991 Twinhead; Laptops List Price 15% TBD TBD 1992 Twinhead; Other H/W List Price 15% TBD TBD 1993 Twinhead; Supplies and Accessories List Price 15% TBD TBD 1994 Twinhead; Hardware Maintenance List Price 15% TBD TBD 1995 Tyco; Networking Equipment List Price 5% TBD TBD 1996 Tyco; Other H/W List Price 5% TBD TBD 1997 Tyco; Supplies and Accessories List Price 5% TBD TBD 1998 Ulead Systems; S/W List Price 22% TBD TBD 1999 Ulead Systems; SW Maint List Price 22% TBD TBD 2000 Ulead Systems; Install/Edu List Price 22% TBD TBD 2001 Umax; S/W List Price 5% TBD TBD 2002 Umax; SW Maint List Price 5% TBD TBD 2003 Umax; Install/Edu List Price 5% TBD TBD 2004 Unisys; Networking Equipment List Price 5% TBD TBD 2005 Unisys; Laptops List Price 5% TBD TBD 2006 Unisys; Workstation/Desktops List Price 5% TBD TBD 2007 Unisys; Unix System List Price 5% TBD TBD 2008 Unisys; Storage List Price 5% TBD TBD 2009 Unisys; Other H/W List Price 5% TBD TBD 2010 Unisys; Monitors List Price 5% TBD TBD 2011 Unisys; Supplies and Accessories List Price 5% TBD TBD 2012 Unisys; Hardware Maintenance List Price 5% TBD TBD 2013 US Robotics; Networking Equipment List Price 22% TBD TBD 2014 US Robotics; Other H/W List Price 22% TBD TBD 2015 US Robotics; Supplies and Accessories List Price 22% TBD TBD 2016 Valence; Networking Equipment List Price 5% TBD TBD 2017 Valence; Other H/W List Price 5% TBD TBD 2018 Valence; Supplies and Accessories List Price 5% TBD TBD 2019 Verbatim Corp; Supplies and Accessories List Price 22% TBD TBD 2020 Verdiem; S/W List Price 10% TBD TBD 2021 Verdiem; SW Maint List Price 10% TBD TBD 2022 Verdiem; Install/Edu List Price 10% TBD TBD 2023 Verdiem; OEM Services List Price 5% TBD TBD 2024 Verint; Networking Equipment List Price 10% TBD TBD 2025 Verint; Other H/W List Price 10% TBD TBD 2026 Verint; Supplies and Accessories List Price 10% TBD TBD 2027 Verisign; Networking Equipment List Price 2% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 yy City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 2028 Verisign; Other H/W List Price 2% TBD TBD 2029 Verisign; Supplies and Accessories List Price 2% TBD TBD 2030 Veritas Software; Hardware Maintenance List Price 4% TBD TBD 2031 Veritas Software; S/W List Price 32% TBD TBD 2032 Veritas Software; SW Maint List Price 32% TBD TBD 2033 Veritas Software; Install/Edu List Price 32% TBD TBD 2034 Veritas Software; OEM Services List Price 4% TBD TBD 2035 Victory; Networking Equipment List Price 16% TBD TBD 2036 Victory; Other H/W List Price 16% TBD TBD 2037 Victory; Supplies and Accessories List Price 16% TBD TBD 2038 Viewsonic; Monitors List Price 9% TBD TBD 2039 Viewsonic; Printers List Price 17% TBD TBD 2040 Virtual Ink; S/W List Price 20% TBD TBD 2041 Virtual Ink; SW Maint List Price 20% TBD TBD 2042 Virtual Ink; Install/Edu List Price 20% TBD TBD 2043 Visioneer; Networking Equipment List Price 7% TBD TBD 2044 Visioneer; Other H/W List Price 7% TBD TBD 2045 Visioneer; Supplies and Accessories List Price 7% TBD TBD 2046 VisionTech; Other H/W List Price 10% TBD TBD 2047 VMWare; S/W List Price 2% TBD TBD 2048 VMWare; SW Maint List Price 2% TBD TBD 2049 VMWare; Install/Edu List Price 2% TBD TBD 2050 VMWare; OEM Services List Price 5% TBD TBD 2051 VST Power Systems; Networking Equipment List Price 12% TBD TBD 2052 VST Power Systems; Other H/W List Price 12% TBD TBD 2053 VST Power Systems; Supplies and Accessories List Price 12% TBD TBD 2054 Vtech; Networking Equipment List Price 15% TBD TBD 2055 Vtech; Other H/W List Price 15% TBD TBD 2056 Vtech; Supplies and Accessories List Price 15% TBD TBD 2057 Watchguard Technologiesinc; S/W List Price 7% TBD TBD 2058 Watchguard Technologiesinc; SW Maint List Price 7% TBD TBD 2059 Watchguard Technologiesinc; Install/Edu List Price 7% TBD TBD 2060 Watchguard Technologiesinc; OEM Services List Price 7% TBD TBD 2061 Watchguard Technologiesinc; Warranty List Price 7% TBD TBD 2062 Websense; S/W List Price 5% TBD TBD 2063 Websense; SW Maint List Price 5% TBD TBD 2064 Websense; Install/Edu List Price 5% TBD TBD 2065 Webtrends; Networking Equipment List Price 5% TBD TBD 2066 Webtrends; Other H/W List Price 5% TBD TBD 2067 Webtrends; Supplies and Accessories List Price 5% TBD TBD 2068 Webtrends; OEM Services List Price 8% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 zz City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 2069 Westcon; Networking Equipment List Price 6% TBD TBD 2070 Westcon; Other H/W List Price 6% TBD TBD 2071 Westcon; Supplies and Accessories List Price 6% TBD TBD 2072 Westcon; S/W List Price 6% TBD TBD 2073 Winchester Systems; Networking Equipment List Price 6% TBD TBD 2074 Winchester Systems; Other H/W List Price 6% TBD TBD 2075 Winchester Systems; Supplies and Accessories List Price 6% TBD TBD 2076 Winchester Systems; Hardware Maintenance List Price 4% TBD TBD 2077 Winchester Systems; S/W List Price 6% TBD TBD 2078 Winchester Systems; OEM Services List Price 4% TBD TBD 2079 WRQ; S/W List Price 2% TBD TBD 2080 WRQ; SW Maint List Price 2% TBD TBD 2081 WRQ; Install/Edu List Price 2% TBD TBD 2082 Wyse Technology; Monitors List Price 7% TBD TBD 2083 Xerox; Networking Equipment List Price 9% TBD TBD 2084 Xerox; Other H/W List Price 9% TBD TBD 2085 Xerox; Printers List Price 22% TBD TBD 2086 Xerox; Supplies and Accessories List Price 9% TBD TBD 2087 Xerox; SW Maint List Price 4% TBD TBD 2088 Xircom; Networking Equipment List Price 17% TBD TBD 2089 Xircom; Other H/W List Price 17% TBD TBD 2090 Xircom; Supplies and Accessories List Price 17% TBD TBD 2091 Xtend Micro Products Inc; Supplies and Accessories List Price 7% TBD TBD 2092 Xybix Systems, Inc; Networking Equipment List Price 2% TBD TBD 2093 Xybix Systems, Inc; Other H/W List Price 2% TBD TBD 2094 Xybix Systems, Inc; Supplies and Accessories List Price 2% TBD TBD 2095 Xybix Systems, Inc; Hardware Maintenance List Price 2% TBD TBD 2096 Xybix Systems, Inc; S/W List Price 2% TBD TBD 2097 Xybix Systems, Inc; OEM Services List Price 2% TBD TBD 2098 Yamaha; Networking Equipment List Price 22% TBD TBD 2099 Yamaha; Other H/W List Price 22% TBD TBD 2100 Yamaha; Supplies and Accessories List Price 22% TBD TBD 2101 Zebra Technologies; SW Maint List Price 35% TBD TBD 2102 Zebra Technologies; Install/Edu List Price 35% TBD TBD 2103 Zebra Technologies; OEM Services List Price 35% TBD TBD 2104 Z-Microsystems Inc.; Networking Equipment List Price 23% TBD TBD 2105 Z-Microsystems Inc.; Other H/W List Price 23% TBD TBD 2106 Z-Microsystems Inc.; Supplies and Accessories List Price 23% TBD TBD 2107 Z-Microsystems Inc.; Hardware Maintenance List Price 4% TBD TBD 2108 Zoom Telephonics; Networking Equipment List Price 12% TBD TBD 2109 Zoom Telephonics; Other H/W List Price 12% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 aaa City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Trade- % Training In Discount Credits Credits Item Description of Hardware, Software or Service Unit Price from Unit Apply Apply Price (Y/N)? (Y/N)? 2110 Zoom Telephonics; Supplies and Accessories List Price 12% TBD TBD
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 bbb GTSI GSA Sell Price w/IFF Labor Categories SIN 132-51 Year 1 Year 2 Year 3 Year 4 Year 5 2011 - 2012 2012 - 2013 2013 - 2014 2014 - 2015 2015 - 2016
Unified Communications Engineer I $118.00 $121.54 $125.19 $128.94 $132.81 Unified Communications Engineer II $129.00 $132.87 $136.86 $140.96 $145.19 Unified Communications Engineer III $185.00 $190.55 $196.27 $202.15 $208.22 Virtualization Engineer I $127.00 $130.81 $134.73 $138.78 $142.94 Virtualization Engineer II $160.00 $164.80 $169.74 $174.84 $180.08 Virtualization Engineer III $235.00 $242.05 $249.31 $256.79 $264.49 Physical Security Engineer II $235.00 $242.05 $249.31 $256.79 $264.49 Physical Security Engineer I $175.00 $180.25 $185.66 $191.23 $196.96 Physical Security Specialist I $122.00 $125.66 $129.43 $133.31 $137.31 Program Manager I $221.00 $227.63 $234.46 $241.49 $248.74 Program Manager II $230.00 $236.90 $244.01 $251.33 $258.87 Project Manager I $175.00 $180.25 $185.66 $191.23 $196.96 Project Manager II $200.00 $206.00 $212.18 $218.55 $225.10 Systems Engineer I $108.00 $111.24 $114.58 $118.01 $121.55 Systems Engineer II $142.00 $146.26 $150.65 $155.17 $159.82 Systems Engineer III $185.00 $190.55 $196.27 $202.15 $208.22 Network Engineer I $103.00 $106.09 $109.27 $112.55 $115.93 Network Engineer II $129.00 $132.87 $136.86 $140.96 $145.19 Network Engineer III $180.00 $185.40 $190.96 $196.69 $202.59 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Commercial Job Title: SYSTEMS ENGINEER III
Description: Performs moderately complex systems engineering activities such as design, modification, maintenance, and enhancement of information systems. Coordinates with the client to determine requirements to support specific business functions. Provides training on enhancements, maintenance and operation of systems. Manages or assists with the implementation and rollout of solutions. Develops and applies advanced methods, theories and research techniques in the investigation and solution of moderately complex software applications. Specialized experience includes analysis, design or maintenance of complex software systems, including simulations and modeling, client/server architectures, networking techniques and protocols, databases, programming languages, and/or operating systems. May provide supervision to subordinate staff and project team.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level III Years of Experience 3 5 7 9
Commercial Job Title: SYSTEMS ENGINEER II
Description: Performs general systems engineering activities such as design, modification, maintenance, and enhancement of information systems. Assists with the implementation and rollout of solutions. Develops and applies standard methods, theories and research techniques in the investigation and solution of COTS software applications. Specialized experience includes analysis, design or maintenance of software systems, including simulations and modeling, client/server architectures, networking techniques and protocols, databases, programming languages, and/or operating systems. May provide supervision to subordinate staff and project team.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 2 4 6
Commercial Job Title: SYSTEMS ENGINEER I
Authorized Federal Supply Schedule Price List Page 1 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Description: Performs general systems engineering activities such as design, modification, maintenance, and enhancement of information systems. Develops and applies standard methods, theories and research techniques in the investigation and solution of COTS software applications. Specialized experience includes analysis, design or maintenance of software systems, including simulations and modeling, client/server architectures, networking techniques and protocols, databases, programming languages, and/or operating systems.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 2 4
Commercial Job Title: PHYSICAL SECURITY ENGINEER II
Authorized Federal Supply Schedule Price List Page 2 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Description: Performs and/or manages security services in one or more of the specialized security areas while applying incident management, problem solving, and task management. Develop cross- functional system designs and performance requirements. Prepare technical specifications and actively participate in system design. Coordinate and support the installation, maintenance, and testing of electronic systems and/or equipment. Lead design and project control meetings. Develop and maintain blueprints and drawings for system designs. Provide analytical research and technical support to projects. Produce finished documentation such as reports, special studies, policy and procedures, security designs, training programs, and Vulnerability and Needs Assessments.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 4 6 8 10 12
Commercial Job Title: PHYSICAL SECURITY ENGINEER I
Description: Performs security services in one or more of the specialized security areas while applying incident management, problem solving, and task management. Develop cross-functional system designs and performance requirements. Prepare technical specifications and actively participate in system design. Provide installation, maintenance, and testing of electronic systems and/or equipment. Develop and maintain blueprints and drawings for system designs. Provide analytical research and technical support to projects. Produce finished documentation such as reports, special studies, policy and procedures, security designs, training programs, and Vulnerability and Needs Assessments.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 2 4 6 8 10
Commercial Job Title: PHYSICAL SECURITY SPECIALIST I
Description: Perform general security services while applying incident management, problem solving, and task management. Apply basic research techniques in support of system design efforts. Understand system function and performance requirements, and technical specifications and dependencies within the system design. Perform and support the installation, configuration, maintenance, and testing of electronic systems and/or equipment. Usually under the direct supervision of senior level staff.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 1 3 5 7 Commercial Job Title: NETWORK ENGINEER III
Authorized Federal Supply Schedule Price List Page 3 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Description: Leads moderately complex research, development and proof of concept for customer solutions. Develops innovative and advanced IT solutions. Participates when required in the design, assessment, analysis, and troubleshooting of IP-driven networks, systems and applications for customers. Perform network assessment work and QoS studies. Review and recommend improvements.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level III Years of Experience 3 5 7 9 11
Commercial Job Title: NETWORK ENGINEER II
Description: Provides research, development and proof of concept for customer solutions. Participates in the design, assessment, analysis, and troubleshooting of IP-driven networks, systems and applications. Perform network assessments and QoS studies. Review and recommend improvements.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 1 3 5 7 9
Commercial Job Title: NETWORK ENGINEER I
Description: Provides design, analysis, and troubleshooting of IP-driven networks, systems and applications. Performs network assessments and QoS studies. Review and recommend improvements.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 1 3 5 7
Commercial Job Title: PROGRAM MANAGER – Level II
Authorized Federal Supply Schedule Price List Page 4 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Description: Typically manages the performance of multiple projects with moderate complexity that may be organized by technology, program, or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Program areas typically represent more than three functional areas that may include engineering, systems analysis, acquisition management, quality control, administration, etc. Leads a technical team by instructing, directing, and checking the work of other team members. Responsible for the quality assurance review and evaluation of program deliverables.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 4 6 8 7 9
Commercial Job Title: PROGRAM MANAGER – Level I
Description: Typically manages the performance of projects with minimal complexity that may be organized by technology, program, or client. Oversees the technology development and/or application, marketing, and resource allocation within program client base. Program areas typically represent more than three functional areas that may include engineering, systems analysis, acquisition management, quality control, administration, etc. Leads a technical team by instructing, directing, and checking the work of other team members. Responsible for the quality assurance review and evaluation of program deliverables.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 3 5 7 9
Authorized Federal Supply Schedule Price List Page 5 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Commercial Job Title: PROJECT MANAGER – Level II
Description: Responsible for successful project implementation, monitoring and completion. Assigns and directs project personnel; and serves as primary technical point of interface with Government and/or Client management/technical personnel. Provides a significant level of competence to any technology project they support. Performs formal and informal project status/quality reviews, and reports on the financial, management and technical requirements. Reviews and has final approval of project deliverables prior to client delivery.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 1 3 5 7 9
Commercial Job Title: PROJECT MANAGER – Level I
Description: Responsible for successful project implementation, monitoring and completion. Assigns and directs project personnel; and serves as primary technical point of interface with Government and/or Client management/technical personnel. Performs formal and informal project status/quality reviews, and reports on the financial, management and technical requirements. Reviews and has final approval of project deliverables prior to client delivery. Typically under the general oversight of a higher level of management for mentorship and guidance.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 1 3 5 7
Authorized Federal Supply Schedule Price List Page 6 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Commercial Job Title: VIRTUALIZATION ENGINEER III
Description: Responsible for virtualization services solutions development, planning and execution. Requirements include the management of virtualization teams that plan, develop and coordinate the operations and maintenance of existing and future virtual frames. Considered a virtualization expert, individual manages the company’s virtualization services, and is responsible for all virtualization consulting resources. Provides daily supervision and direction to support staff, and is the primary interface with government/client technical representatives.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level III Years of Experience 6 8 10 12 14
Commercial Job Title: VIRTUALIZATION ENGINEER – II
Description: Designs detailed architecture of the virtualization solutions as well as overseeing and participating in the implementation of the configuration. May be responsible for supervision of virtualization teams and providing technical direction to support staff. Plans, develops and coordinates the operations and maintenance of current and future virtual frames. Troubleshoots applications, operating systems, server hardware, network communications and storage communication problems within the virtual frame. Provides operations and maintenance support to virtual frames across various network and systems within the enterprise.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 4 6 8 10 12
Commercial Job Title: VIRTUALIZATION ENGINEER I
Description: Plans, develops and coordinates the operations and maintenance of current and future virtual frames. Troubleshoots applications, operating systems, server hardware, network communications and storage communication problems within the virtual frame. Provides operations and maintenance support to virtual frames across various network and systems within the enterprise.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience 2 4 6 8 10
Authorized Federal Supply Schedule Price List Page 7 Solicitation FCIS-JB-980001-B Refresh #26 GTSI Corp. GSA Schedule 70 – Information Technology, Equipment, Software & Services
Commercial Job Title: UNIFIED COMMUNICATIONS ENGINEER I
Description: Performs assessments of existing infrastructures and develops detailed network designs. Possesses an understanding of unified communications to include voice, data and video services, messaging services to include voice mail, unified messaging, Cisco Call Center, email and instant messaging. Typically works as part of an engineering team tasked with providing unified communications solutions.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level I Years of Experience - 2 4 6
Commercial Job Title: UNIFIED COMMUNICATIONS ENGINEER II
Description: Architects, designs and manages the implementation of the Unified Communications solution. Analyzes requirements, identifies gaps and executes the design phase of the project. Performs assessments of existing infrastructures and develops detailed network designs. Possesses a deep understanding of unified communications to include voice, data and video services, messaging services to include voice mail, unified messaging, Cisco Call Center, email and instant messaging. May provide management oversight for subordinates.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level II Years of Experience 2 4 6 8 10
Commercial Job Title: UNIFIED COMMUNICATIONS ENGINEER III
Description: Architects, designs and manages the implementation of the Unified Communications solution. Analyzes requirements, identifies gaps and executes the design phase of the project. Performs assessments of existing infrastructures and develops detailed network designs. Possesses a deep understanding of unified communications to include voice, data and video services, messaging services to include voice mail, unified messaging, Cisco Call Center, email and instant messaging. Usually is the primary point of contact for the client technical team. Provide management oversight for subordinates.
Education/Experience Equivalence Education PHD MA/MS BA/BS AS HS/GED Level III Years of Experience 6 8 10 12 14
Authorized Federal Supply Schedule Price List Page 8 Solicitation FCIS-JB-980001-B Refresh #26 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
5.5 Section 7-Form 5
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 67
City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 5.6 Section 7-Attachment 1 Company Name: ______GTSI Corp.______Provide an organization name, address, contact name, and contact telephone number for five (5) customers of comparable size and scope of service that your Company has been under contract with to provide Technology Products and Associated Services for during the past two (2) years: 1-NAME OF FIRM: Mecklenburg County WTVI (GTSI Corp.) ADDRESS OF FIRM: 3242 Commonwealth Ave.; Charlotte, NC 28205 CONTACT PERSON: Tom Green, Project Manager, Chief Engineer, CSTE (WTVI) TELEPHONE NUMBER: (704) 371-8864 FAX NUMBER: NA EMAIL: [email protected]
2-NAME OF FIRM: Port of Oakland (GTSI Corp.) ADDRESS OF FIRM: 530 Water Street; Oakland, CA 94607 CONTACT PERSON: Michael O’Brien TELEPHONE NUMBER: (510) 627-1303 FAX NUMBER: (510) 835-1641 EMAIL: [email protected]
3- NAME OF FIRM: Miami International Airport, Miami Dade County Aviation Department (GTSI Corp.) ADDRESS OF FIRM: P.O. Box 592075, Miami, FL 33159 CONTACT PERSON: Susan Feeney, Security Sr. Agent TELEPHONE NUMBER: (305) 876-7016 FAX NUMBER: EMAIL: [email protected]
4- NAME OF FIRM: National Aeronautics and Space Administration (NASA) (GTSI Corp.) ADDRESS OF FIRM: NASA Goddard Space Flight Center, NASA SEWP Program Office 10120 Greenbelt Rd.; Ste. 270; Lanham, MD 20706 CONTACT PERSON: Darlene D. Harkins, CO TELEPHONE NUMBER: (301) 614-7103 FAX NUMBER: (301) 614-7134 EMAIL: [email protected]
5- NAME OF FIRM: Maricopa County, State of Arizona (AMCAD customer) ADDRESS OF FIRM: 111 S. Third Avenue; Phoenix, AZ 85003-2281 CONTACT PERSON: Barbara Frerichs, Chief Deputy TELEPHONE NUMBER: (602) 506-7866 FAX NUMBER: NA EMAIL: [email protected] ALTERNATE POC: The Honorable Helen Purcell, Maricopa County Recorder TELEPHONE NUMBER: (602) 506-3628 FAX NUMBER: EMAIL: [email protected] Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 68 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 APPENDIX A. SUPPLEMENTAL INFORMATION
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January 31, 2012 69 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
TABLE OF CONTENTS APPENDIX A. SUPPLEMENTAL INFORMATION (RFP 4.1.4) ...... A-2 A.1 Contract Descriptions (Per Section 7, Attachment One, References) ...... A-2 A.1.1 Mecklenburg County, WTVI Digital Transmission Upgrade ...... A-2 A.1.2 Port of Oakland, Perimeter Intrusion Detection System Upgrade ...... A-3 A.1.3 Miami–Dade Aviation Department (MDAD), Miami International Airport, Perimeter Security ...... A-4 A.1.4 National Aeronautics and Space Administration, Solutions for Enterprise-Wide Procurement IV (NASA SEWP IV) ...... A-5 A.1.5 Maricopa County ...... A-6 A.2 Additional Relevant Experience (Per Section 3.6 Areas of Service) ...... A-7 A.2.1 Infrastructure Capabilities ...... A-9 A.2.2 Communications Capabilities ...... A-16 A.2.3 Enterprise Content Management/Imaging Capabilities ...... A-17 A.2.4 Enterprise-wide Imaging ...... A-18 A.2.5 Conversion ...... A-19 A.2.6 Indexing ...... A-20 A.2.7 Micrographics ...... A-20 A.2.8 Long Term Storage & Retrieval ...... A-21 A.2.9 E-Commerce Services ...... A-22 A.2.10 Redaction Services ...... A-22 A.2.11 Integrated Land Information System ...... A-23 A.2.12 Court Management System ...... A-24 A.2.13 Auto-Redaction ...... A-25 A.2.14 Disaster Backup & Recovery ...... A-25 A.2.15 Integrated Vitals System ...... A-26 A.2.16 Web Hosting ...... A-27 A.3 Resumes of Proposed Personnel ...... A-28
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January 31, 2012 A-1 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 APPENDIX A. SUPPLEMENTAL INFORMATION (RFP 4.1.4) In this section of Supplemental Information, the GTSI Team provides contract descriptions related to each of the five references listed in the form for Section 7, Attachment One, References, to demonstrate similar experience. We also provide brief project descriptions highlighting work performed in each of the service areas detailed in Section 3.6 of the RFP as well as Resumes. A.1 Contract Descriptions (Per Section 7, Attachment One, References) The GTSI Team (GTSI Corp. and AmCad) has nearly 30 years of experience in providing IT products and services similar to that defined in the CCPA solicitation in support of our State, Local, and Federal government customers worldwide. The GTSI Team provides a total of five references (also provided in Section 7, Attachment One, as required) and the following contract descriptions that correlate to each contract referenced. We have selected three state and local contracts (Mecklenburg County WTVI Digital Transmission Upgrade; Port of Oakland; and Miami International Airport) to demonstrate our task order/delivery order support to customers nationwide. We have performed these task orders through one of our large IDIQ contract vehicles, the U.S. Communities contract, which is similar to CCPA in that we support state and local customers nationwide. GTSI has been a prime contractor on the U.S. Communities since 2003; we are currently performing on task orders through the second iteration of that contract. In addition, we have referenced one of our large IDIQ contracts, NASA SEWP IV, to demonstrate our experience as a long-term prime contractor, qualified in managing multiple subcontractors as we perform multiple task orders of varying products and solutions worldwide. We have also selected a contract from AmCad, Maricopa County’s Recorder’s Office, which is the largest public records redaction project to date in the United States. The following contract descriptions are recent and relevant and within the 2- year requirement. A.1.1 Mecklenburg County, WTVI Digital Transmission Upgrade
Point of Contact WTVI is a public broadcasting station in North Carolina that offers a Tom Green, Project Manager, diverse mix of programs and services designed to inform, educate, and Chief Engineer, CSTE at WTVI entertain viewers. Through our U.S. Communities contract, GTSI supported Phone: (704) 371-8864 WTVI with a Digital Transmission Upgrade by updating technology Mobile: (704) 361-2995 platforms for broadcast and replacing aging analog technology with new Email: [email protected] digital and HD products. Period of Performance GTSI recently completed the final phase of this $2.4 million task order. 2/2009 – 3/2011 With leadership from our highly qualified PMP-certified project manager, we managed the County’s budget, assisted in the creation of each phase of the project, assembled the teams needed to design and implement each project phase, worked with sales representatives to obtain product and services quotes, scheduled the work, ensured successful implementation, and resolved all outstanding issues post-implementation. Similar to the CCPA solicitation requirements in Section 3.6, GTSI has provided products and services to include: CCPA Scope Mecklenburg County WTVI Technology Desktop and Laptop PCs Video Conferencing, Teleconferencing Products Thin Clients Analog Phones, VoIP Phones Monitors Computer Peripherals, Computer Components Servers and Storage Power Protection (UPS) Scanners, Printers, and Plotters Video Cameras, AVL Wired and Wireless Networking Commercial Software Tablets Virtualization Products Projectors
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January 31, 2012 A-2 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
CCPA Scope Mecklenburg County WTVI Technology Systems Configuration Infrastructure services Services Testing Unified Security Hardware/Software Cabling and Installation Communications Upgrades and/or Maintenance Services Other Services/Solutions System Integration On-going Support and Maintenance Network Integration Reporting A.1.2 Port of Oakland, Perimeter Intrusion Detection System Upgrade
Point of Contact In support of the Port of Oakland, GTSI performed this $7 million upgrade Michael O’Brien as a task order through the U.S. Communities contract. We worked in (510) 627-1303 partnership with the Port of Oakland to enhance perimeter security and [email protected] install a communications network to better protect port workers, local Period of Performance citizens, and container cargo entering the port. With this solution in place, the Port of Oakland can better deter and detect intrusions at their facilities. 2/04/2009 – 3/29/2012 GTSI installed an intrusion detection system (IDS), closed circuit television (CCTV) system, and access control system (ACS) to support the Port of Oakland’s Design-Build of a Perimeter Intrusion Detection System Upgrade. This solution upgrades the existing Intrusion Detection & Reporting System (IDRS) at all Port of Oakland Marine Terminals by incorporating current Commercial – Off the Shelf (COTS) intelligent video/analytic systems. This consolidated and unified system enhances the deterrence value of the fence, provides detection, and allows for timely and appropriate responses. In addition, the new system mitigates false positive alarms, which are common with the existing configuration. Most critical, the upgrade also facilitates notification of detected intrusions to the appropriate Facility Security Officer and responders at the federal, state, and local level. Similar to the CCPA solicitation requirements in Section 3.6, GTSI has provided products and services to include: CCPA Scope Port of Oakland Technology Desktop KVM PCs Data Protection (replication and backup) Products Monitors Video Cameras, AVL Servers and Storage Commercial Software Scanners, Printers, and Plotters System and Network Management Tools Copper and Fiber Optic Cabling Database Products, and Data Center Facilities Computer Peripherals, Computer Components (racks, electrical, HVAC). Power Protection (UPS) Technology Systems Configuration Infrastructure services Services Testing Unified Security Hardware/Software Cabling and Installation Communications Upgrades and/or Maintenance Services Other Services/Solutions System Integration On-going Support and Maintenance Network Integration Reporting GTSI furnished all labor, equipment, materials, and services for project management and control; professional design and construction services; procurement of materials and equipment; and construction of a network interoperable communications system and an intrusion detection and reporting system. We have also designed and constructed a network between Port Administration at 530 Water Street and the City of Oakland Police Department, with expandability to the Port Harbor Facilities Center. The intrusion detection and reporting system is an Upgrade to the existing system utilizing new cameras mounted around the perimeter of the marine terminals, as well as existing cameras, and integrating them into an intelligent video server with content analysis software. We provided a fiber optic network to support the
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January 31, 2012 A-3 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 consolidation of current and future networks, supporting several security systems, onto one network medium. We provide system design, fiber infrastructure layout construction, deployment, and basic training for appropriate Port personnel for the front-end IP video intrusion detection devices, backend digital video management system, fiber backbone network infrastructure, as well as optional on-going support for this digital system. Our solution enables the Port to achieve its objective of improving security by implementing a state-of- the-art perimeter intrusion detection system with the most reliable, effective digital detection and video recording equipment available. We also provide a backend system designed specifically to function as an IP digital video management solution. In addition, our solution includes a secure fiber backbone to handle the bandwidth required for collection of the video data. A.1.3 Miami–Dade Aviation Department (MDAD), Miami International Airport, Perimeter Security
Point of Contact GTSI has supported MIA since 2004 when MDAD entered into a contract Susan Feeney, Security Sr. Agent with GTSI to fulfill a time-sensitive Transportation Security (305) 876-7016 Administration (TSA) research grant project. Through our U.S. [email protected] Communities contract, we performed the design, installation, and Period of Performance integration of closed circuit televisions (CCTVs) to evaluate the use of intelligent video surveillance to enhance perimeter security and access 8/2007-Ongoing control at MIA. We also provided the network and integration components of the project. This included integrating the intelligent video CCTV cameras with MIA's high-speed security network and providing a wireless solution to address limited infrastructure at certain project sites. The MDAD has strict guidelines and standards related to the integration with its security network and work being performed within its security network rooms. In 2007, the MDAD executed a plan to provide a state-of-the-art Digital Video Management system at MIA to enhance their existing video surveillance capabilities in order to meet stringent Federal TSA security requirements. GTSI provided this follow-on support to include design and deployment of CCTV cameras, and conduit and cabling to be installed post-construction throughout MIA. (**This is classified as a "Sensitive Security Information (SSI)" physical security project; therefore, we cannot transmit any details in writing; however, the customer will be available to discuss project details verbally via telephone or in person.) Similar to the CCPA solicitation requirements in Section 3.6, GTSI has provided products and services to include: CCPA Scope MDAD MIA Technology Desktop and Laptop PCs Data Protection (replication and backup) Products Monitors Video Cameras, AVL Servers and Storage Commercial Software Wired and Wireless Networking Database Products, and Data Center Facilities Computer Peripherals, Computer Components (racks, fire suppression, electrical, HVAC, Power Protection (UPS) generator, physical access controls) Technology Systems Configuration Network Integration Services Testing Infrastructure services Hardware/Software Cabling and Installation Unified Security Upgrades and/or Maintenance Services Other Services/Solutions System Integration
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January 31, 2012 A-4 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 In follow-up to providing IT products and services to MDAD, MIA, GTSI was recently awarded a $7.5 million task order through one of our large IDIQ programs to provide a video surveillance enhancement solution at Miami International Airport (MIA). This is the first of a three phase project that totals approximately $22 million over 3 years. The first task order represents a comprehensive solution that will include but not be limited to three specific components: (1) an upgrade to MIA’s existing video management system, (2) installation of an event management and situational awareness system, and (3) the installation and integration of cameras both in the terminal and the Airport Operations Area coalesced with other sensors to provide a multi-layered security approach. Moreover, our solution requires the video surveillance systems to be on a unified open architecture IP-based video management system. We will architect and provide a video management system for both fixed and PTZ IP cameras in order to help support potentially over 1,000 cameras across the airport. The system will also need a highly reliable wireless infrastructure to manage the video from the AOA. A.1.4 National Aeronautics and Space Administration, Solutions for Enterprise- Wide Procurement IV (NASA SEWP IV)
Point of Contact The National Aeronautics and Space Administration, Solutions for Darlene D. Harkins, CO Enterprise-Wide Procurement IV (NASA SEWP IV) contract is an (301) 614-7103 Indefinite Delivery, Indefinite Quantity (IDIQ) contract that provides for [email protected] commercial Firm Fixed Price (FFP). GTSI has been a NASA SEWP contract holder since the first contract was awarded in 1993. GTSI has Period of Performance supported and delivered enterprise computing solutions and services on all 5/1/2007 - 4/30/2014 subsequent SEWP procurements. In May 2007, GTSI was awarded two classes of NASA SEWP IV, which is a 7-year, $11.2 billion program. We have provided products and services solutions on SEWP IV through more than 5,400 task/delivery orders valued at more than $630 million to date. We have collaborated closely with NASA SEWP throughout our 18-year partnership to ensure we meet their objectives and reach program success through offering competitive prices and delivering products and services on time. Similar to the CCPA solicitation requirements in Section 3.6, GTSI has provided products and services to include: CCPA Scope NASA SEWP IV Technology Desktop and Laptop PCs Analog Phones, VoIP Phones Products Ruggedized Mobile Devices Copper and Fiber Optic Cabling Thin Clients Computer Peripherals, Computer Components Monitors Power Protection (UPS) Servers and Storage Data Protection (replication and backup) Scanners, Printers, and Plotters Video Cameras, AVL Wired and Wireless Networking Commercial Software Tablets Virtualization Products Projectors System and Network Management Tools Video Conferencing, Teleconferencing Database Products, and Data Center Facilities (racks, fire suppression, electrical, HVAC, generator, physical access controls). Technology Systems Configuration Infrastructure services Services Testing Unified Security Hardware/Software Cabling and Installation Communications Upgrades and/or Maintenance Services Other Services/Solutions System Integration On-going Support and Maintenance Network Integration Reporting
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January 31, 2012 A-5 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Through this contract, we have successfully delivered dozens of task orders and delivery orders to include servers, desktops, laptops, workstations, software, networking equipment, mass storage, warranty, and training. We offer over 600 OEMs and over 57,000 products—a representative sampling of technologies and OEM product lines. This includes networking tools as well as computer systems, security tools, mass storage products, advanced video tools, application and operating system software, printers, displays, and other supporting equipment. In addition, GTSI offers a wide range of solutions around enterprise level networking, wireless, network management, support, and security, and unified communications and video conferencing. GTSI provides hardware and software solutions for complex, changing scientific requirements. We provide product-related services for planning, installation, implementation, management, consulting, project management, and analysis. GTSI also provides a wide range of high- quality video and conference capabilities including video production and distribution, plus high- definition, and additional high-end content management/editing systems for use in production. A.1.5 Maricopa County
Point of Contact As the fourth largest County in the Country, Maricopa County’s Recorder’s Barbara Frerichs, Chief Deputy Office is one of the most paper driven local government agencies in the (602) 506-7866 nation. The County sought a vendor to convert to digital image more than [email protected] 65 million images from a variety of media, including microfilm, microfiche, Period of Performance books and paper. January 2005 - Present To ensure the safety of constituent records, the County required a guarantee of a 99.95% accuracy rate and a timeframe of six months to redact social security numbers from more than 85 million digital images that seemed all but impossible to the industry at large. For Phase One of the project, working in close partnership with the County, and with a full understanding of the County’s requirements, AmCad proposed a project timeframe of 6 months versus 1 year – providing the County with more time to meet their space constraints. AmCad offered a single source solution including a full suite of services performed onsite at the County facilities, and all required hardware, software and resources to successfully complete the project. AmCad was chosen over every major conversion vendor in the industry based on our track record, methodology, quality assurance, and overall price. Phase One was completed under the allotted schedule. As a result of AmCad’s success, the County awarded AmCad two additional phases including the indexing of 2 million records. The success of the project was highly publicized by Maricopa County and was named Recorder’s Election’s Document Conversion Archival Project (REDCAP). Similar to the CCPA solicitation requirements in Section 3.6, AmCad has provided products and services to include: CCPA Scope Maricopa County Technology Scanners, Printers, and Plotters Products Technology Other Services/Solutions Micrographics Conversion Services Redaction Indexing Microfilm Duplication Pick Up/Delivery Paper Conversion For the Phase Two of the project, AmCad proposed performing what would be the largest public records redaction project to date in the United States. AmCad’s solution included three shifts of nearly 300 people at our secure Rock Island facility. We proposed implementing a custom workflow including a double manual quality assurance process to guarantee the required accuracy. AmCad’s solution exceeded the required accuracy for the redaction and AmCad performed better than 99.9979%. The project was so
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January 31, 2012 A-6 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 successful, and moved so quickly, exceeding the County’s required timeframe, that they awarded AmCad a contract amendment to redact an additional 25 million images. The AmCad redaction project has since been widely publicized as the most successful document redaction project in the United States. To date, no missed social security number has been identified by the public, and the initial project exceeded all expectations on quality and timeframe. A.2 Additional Relevant Experience (Per Section 3.6 Areas of Service) The GTSI Team, with nearly 30 years of IT experience, has successfully delivered Technology Products and Technology Services relevant to the requirements described in Section 3.6 of the CCPA solicitation. We have performed relevant product and service solutions via task orders under the U.S. Communities contract, through which we have been supporting customers nationwide since 2003. The paragraphs below address our overall experience related to the areas of services specified in the solicitation. GTSI has been a prime contractor on large IDIQ programs, such as the U.S. Communities contract, similar to the CCPA solicitation for decades. We have a large portfolio of contracts and long-standing history as a repeat awardee on IDIQs such as NASA SEWP, Army ITES, NIH ECS III, U.S. Communities, and more. We have delivered task orders and delivery orders, managing multiple subcontractors/vendors, to meet mission-critical IT objectives worldwide. As such, GTSI has built strong partnerships with several Agencies, regional and nationwide, who have purchased products and services through our U.S. Communities contract—to include State of Tennessee, City of Charlotte, Mecklenburg County, Miami-Dade County, Palm Beach County, Jackson Memorial Hospital, Housing Authority of Baltimore City (HABC), and Sherman Independent School Districts (ISD)—and who would likely be able to purchase products and services through CCPA. GTSI’s core employee team of professionals holds technical and industry certifications in building solutions that meet and exceed the technology needs of our State, Local, and Federal Government customers worldwide. In addition, the GTSI Team includes Project Management Professionals (PMP®) certified through the Project Management Institute (PMI®), Enterprise Sales Consultants trained to design services/solutions around the products we provide, and a sales force that continually markets our contract vehicles nationwide. As an industry expert in product fulfillment and integration, GTSI supports over 400 vendors and provides over 300,000 including but are not limited to the following: Desktop and Laptop PC’s, Ruggedized Mobile Devices, Thin Clients, Monitors, Servers, Storage, Scanners, Printers, Plotters, Wired and Wireless Networking, Tablets, Projectors, Video Conferencing, Teleconferencing, Analog Phones, VoIP Phones, Cooper and Fiber Optic Cabling, Computer Peripherals, Computer Components, Power Protection (UPS), Data Protection (replication and backup), Video Cameras, AVL, Commercial Software, Virtualization Products, System and Network Management Tools, Database Products, and Data Center Facilities (racks, fire suppression, electrical, HVAC, generator, physical access controls). By using qualified engineers along with our ISO 9001:2008-certified Integration and Distribution Center, we have proven experience in performing systems configuration; testing; Hardware/Software related cabling and installation; Upgrades and/or Maintenance Services; system integration, network integration, and other Services and solutions., and more. To enhance our products capabilities, our project managers and certified engineers have experience in designing, deploying, managing, and supporting integrated IT infrastructure solutions by using: Innovative COTS hardware and software from technology innovators Professional and program management services from certified engineers and project managers Proven, repeatable processes
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January 31, 2012 A-7 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AmCad has imaged, processed, indexed, redacted, and quality assured more than two billion images to date. AmCad is familiar with the complexities of working with local government agencies – especially the city, county and state government. AmCad provides a wide range of services including media conversion, archival microfilm creation, development and duplication, vault and long term storage, indexing and keying services, redaction services, and more. AmCad provides integrated solutions for land records management, vital records management, court records management, court management, and other solutions for government. Customers include Maricopa County, Arizona; Cook County, Illinois; Collin County, Texas; and St. Joseph County, Indiana, to name a few. Figure A-1 serves as a cross-reference matrix to identify each proposed service area and the GTSI Team’s relevant, sample project experience for each service area. Figure A-1: The GTSI Team’s Relevant Project Experience per CCPA Service Areas. GTSI Experience CCPA Service Area Sample Project Experience A Infrastructure Capabilities (Data Center, State of Tennessee, Enterprise Server Hardware/Software Acquisition Network) HABC Wireless Video Surveillance B Unified Security Capabilities (Physical Security, Sherman Independent School District (ISD), Digital Video Security Asset Management, IT Security) System Glendale Police Department Miami International Airport Perimeter Security System Oklahoma County Sheriff’s Office Physical Inventory & Asset Tagging Hillsborough County Security Assessment Three Security projects for Sensitive Customers DOE NNSA Pilot CREM Program C Communications Capabilities Jackson Memorial Hospital Video Conferencing Department of Veterans Affairs, Security Operations Center
AmCad Experience CCPA Service Area Sample Project Experience D Enterprise Content Management/Imaging Administrative Office of the Pennsylvania Courts, Enterprise Content Capabilities Management Project E Enterprise-wide Imaging Cook County, IL, Enterprise-wide Imaging Project F Conversion Maricopa County, AZ, Conversion Project G Indexing State of Minnesota, 4th – Judicial District, Indexing Project H Micrographics Loudoun County, VA, Micrographics Project I Long Term Storage & Retrieval St. Joseph County, IN, Long Term Storage & Retrieval Project J E-Commerce Services City of Virginia Beach, VA, Clerk of the Circuit Court E-Commerce K Redaction Services Maricopa County, AZ, Redaction Project L Integrated Land Information System Dallas County, TX, Integrated Land Information System M Court Management System Arizona Administrative Office of the Court (AOC), Superior Courts of General Jurisdiction, Court Management System N Auto-Redaction Commonwealth of Virginia, City of Virginia Beach Clerk of the Circuit Court Auto-Redaction Project O Disaster Backup & Recovery Hanover County, VA, Disaster Backup & Recovery P Integrated Vitals System Clark County, NV, Integrated Vitals System Project Q Web Hosting St. Charles County, MO, Information Technology (IT) Department Web Hosting Project
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January 31, 2012 A-8 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 In the following paragraphs, we describe the above sample projects, each relevant under the proposed service/solution area, to show that we have specific subject matter experience, similar to the CCPA specifications. A.2.1 Infrastructure Capabilities The paragraphs below highlight a sample of GTSI’s project experience relevant to Data Center and Network services provided for the State of Tennessee and Housing Authority of Baltimore City. Data Center: State of Tennessee, Enterprise Server Hardware/Software Acquisition Customer Challenge: The State of Tennessee sought to establish a Data Center restricted statewide contract to supply products and services to include Server, storage and power & enterprise class server, storage, and software. This support would help cooling design and implementation maintain, expand, update, and enhance the State’s existing server Server, storage and application virtualization enterprise as it evolves. Fault, configuration and GTSI’s Solution: In 2007, GTSI was awarded this 5-year contract, performance management valued at approximately $17 million. We leveraged our partnership with Sun to acquire highly competitive pricing for products and services, and passed those savings on to the State of Tennessee. The GTSI Team provides both products and services to include server, storage and power & cooling design and implementation services for configured servers, server appliances, and related systems; configured storage, storage area networks, and backup systems and associated components; networking devices and ancillary components; communications interfaces to networks and other areas; cabling, racks, power management units and associated components. We also provide associated software and refresh of equipment and software as modifications or enhancements occur and become available. In regards to server, storage and application virtualization, the servers provide power virtualization, database, and high-performance applications with twice the performance of other systems. The State of Tennessee was recently highlighted in the March edition of Government Technology Magazine for their advance deployment of Server and Storage Virtualization software and practices. GTSI provides the equipment and software, and some maintenance and implementation services to support the State’s virtualization efforts. This resulted in the State being recognized as a virtualization best practice and has contributed to significant efficiencies and costs savings through more efficient resource management, server consolidation, and heating, cooling, and power reductions. In addition, the GTSI Team provides the State with maintenance support and service for the OIR data centers and non-data center locations for the life of the contract. Results: The use of virtualization has enabled the State to implement an infrastructure as a service model, significantly reducing the total cost of ownership (TCO). The computing environment for multiple State organizations has been consolidated into a single data center in which agencies pay for processing power and space. This has enabled the State to consolidate the physical footprint of multiple data centers into a single building, providing a flexible and scalable architecture that expands based on demand, support green initiatives, and provides a greater return on investment. The result is the efficiency and cost savings to the state along with performance benefits from the hardware. We dedicated a full-time, onsite Network Engineer to support the State in meeting their data center objectives focused on server/storage virtualization and provide proactive solution architecture advice and consultation services.
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January 31, 2012 A-9 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Housing Authority of Baltimore City (HABC) Wireless Video Surveillance Project
Customer Challenge: The Housing Authority for Baltimore City Network (HABC) faced a challenge in not reaching its occupancy objectives Core, wide area network (WAN) and in four housing developments because applicants were wary of the edge network design and implementation rising incidents of crime. To improve these conditions, HABC Wireless called for a crime prevention video surveillance solution. By Fault, configuration and performance installing multiple remotely controlled Pan/Tilt/Zoom surveillance management cameras linked into one central command center, the four developments could enhance their crime prevention program with virtually no additional manpower and minimal budget impact. GTSI’s Solution: GTSI worked closely with the local police department to highlight critical vantage points and potential blind spots in order to determine the number of cameras, camera placements, and angles of view. The GTSI Team understood that a fully wired network would be cost prohibitive. GTSI recommended and designed a totally wireless solution in order to eliminate costs associated with the underground cable and the labor-intensive trenching installation. The GTSI Team presented the capabilities and resources to provide wireless video surveillance services in a timeframe less than the 2-year period of performance proposed by other firms. The installation included 92 Pan/Tilt/Zoom (PTZ) cameras networked into a fully scalable Point to Multi-Point (PMP) wireless network. To move the large volume of video data across the city, GTSI installed a FCC-licensed 23GHz microwave backbone on the rooftops of high-rise buildings owned by the Housing Authority. Results: The GTSI solution incorporated Core, wide area network (WAN) and edge network design and implementation, consisting of wired and wireless components, to provide a robust video surveillance solution not only brought the cost well within the agency’s limited budget, but delivered the entire project to “go live” status in just 7 short months, instead of the projected 2-year timeline. Since the initial project, HABC requested that GTSI apply its leading-edge physical security and surveillance solutions in additional low-income housing developments throughout the city, supporting four different locations. Upon completing installation, GTSI has been supporting HABC with maintenance services to limit any downtime due to equipment failures or vandalism since March 2006. These maintenance services have included fault, configuration and performance management of equipment and system performance criteria. Unified Security Capabilities GTSI has a wide range of experience relevant to Unified Security Capabilities, especially in the Physical Security area. In addition, we have projects relevant to Asset Management and IT Security as identified below. Specific to Physical Security, GTSI was recently commended on our performance for the Port of Miami’s Transportation Worker Identification Credential (TWIC) Project, a new TSA-driven security requirement. The Port of Miami sought a fixed access control solution that was interoperable with the TWIC cards. Being that there was not another port in the country that had integrated TWIC badges with a fixed access control reader, the Port relied on GTSI to help address this challenge. We worked very closely with biometric industry leader Sagem Morpho and the port to design and deploy a successful solution. As a result of GTSI’s efforts, we achieved the first integration of TWIC badges and fixed access control readers in the country. The TWIC access control solution is now fully functional at the Port of Miami, allowing the port to check workers credentials prior to admittance to secure areas of the facility.
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January 31, 2012 A-10 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 We successfully performed the integration to connect port authentication to video and unmanned access control systems. This type of innovative approach is directly responsible for the steady revenue growth of the Program. For the Physical Security portion, we present three projects to cover all five bullet points as follows: Video Surveillance, Fire/Smoke Alarm, and Intrusion Detection: Sherman ISD, Digital Video Security System Access Control: Glendale Police Department Foothills Police, Fire Public Safety Building Video Analytics: Miami International Airport Perimeter Security System Physical Security: Sherman Independent School District (ISD), Digital Video Security System
Customer Challenge: Sherman Independent School District (ISD)’s Physical Security ultimate goal was to develop a school district-wide security system Video Surveillance utilizing IP video surveillance via secure web-based interface throughout Fire / Smoke Alarm the School District. Sherman ISD, located in Sherman, TX, sought a Intrusion Detection security system integrating video, fire and smoke, and intrusion detection to manage risk, reduce theft and vandalism, and protect critical infrastructure. The achievement of this project would make Sherman ISD a “Model School District” in the United States for this type of solution. GTSI’s Solution: The GTSI Team designed a new security system that integrates video surveillance, interior intrusion detection utilizing passive infrared motion sensors, and a comprehensive alarm system that monitors for burglary, fire, and emergency. The GTSI Team installed and configured Genetec’s enterprise-class head-end management software along with IP-fixed cameras, intrusion detection sensors, and fire and smoke sensors throughout the interior and exterior of the facility. The entire scope of this project supports 13 sites, 9 of which are complete. Results: Our network and wireless security solutions integrate surveillance cameras, access control, and other security operations with the IP network, allowing the customer to monitor security from remote locations and scale up the security system as needs grow.
Physical Security: Glendale Police Department Foothills Police, Fire Public Safety Building
Customer Challenge: The Glendale Police Department required an Physical Security Electronic Gate System and perimeter fencing to prevent ease of access into Access Control the Foothills Police, Fire Public Safety Building. The security at the facility could be improved with the addition of perimeter electronic intrusion monitoring and additional perimeter closed circuit cameras. Additional benefits would be achieved by increasing the digital storage capabilities of the existing CCTV system. GTSI’s Solution: GTSI designed an electronic gate system controlled from a Linear OSCO head-end unit. The Linear OSCR gate controller is a high-performance, flexible, and cost-effective solution to meet the Glendale Police Department’s need for access control. This secures the perimeter entrance and exit locations at the Foothills Police, Fire Public Safety Building. The GTSI Team removed the existing rod- Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 A-11 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 iron fence located in the parking area on the west side of the building. New rod-iron fence was installed to secure the front and east sides of the facility. Results: GTSI has dramatically improved security at the facility. The security improvements have reduced the vulnerability of the facility to terrorist attack and provided a greater degree of safety and a greater sense of well being to the personnel who utilize the site. GTSI’s access control security system provides reasonable and appropriate protective measures to diminish the likelihood of a potential act of terrorism and reduce the threat against users of the site. Physical Security: Miami International Airport Perimeter Security System
Customer Challenge: The Miami International Airport recognized that it Physical Security could not continue to rely on live patrols and solid barriers to provide the Video Analytics high degree of security required to protect its fuel farm. The 3,000-acre facility was located in an isolated area surrounded by a canal, a road, and railroad tracks. The airport’s security authority determined that installing a smart video surveillance system around the fuel farm perimeter was the best option for protecting the area from attack and intruders. GTSI Solution: GTSI assessed the airport infrastructure and determined that the long distance between the cameras installed at the fuel farm and the monitoring stations located in the terminal made it prohibitively expensive to install new fiber conduits. It was determined that the most cost-effective and efficient approach would be to capitalize on the airport’s existing fiber LAN and install a WLAN at the fuel farm. A team of video surveillance experts recommended the wireless, IP-based video surveillance system to capture real-time, digital images and transmit them over the WLAN to the airport’s Ethernet LAN, which would then carry the camera feeds to the monitoring stations. With the networking components in place, GTSI then installed the Object Video smart video management software with analytic capabilities. The analytic capabilities of the video management software work as a force multiplier and enable a more effective and proactive security posture for the airport. Using the video analytic software, the airport has the capability to set up fence lines, boundaries, and other unmarked perimeters. If these perimeters are breached, the software will detect the intruder and notify predetermined airport personnel. Results: When GTSI completed the network installation and turned up the surveillance system, the camera images were transmitted without distortion or error. With the IP-based cameras connected to the WLAN, video images from monitored areas around the fuel farm now are securely transmitted and viewed from any of the airport’s security stations. Fully satisfied with GTSI’s design and installation of the IP-based video surveillance system, the airport security authority awarded GTSI a second project. This involved the installation of approximately 200 fixed cameras, outfitted with control cables, at the baggage terminals and security checkpoints and integrating the new security system with the airport’s current video surveillance system. Asset Management: Oklahoma County Sheriff’s Office Physical Inventory & Asset Tagging
Customer Challenge: The Oklahoma County, Oklahoma Sheriff’s Office Asset Management (OCSO) required a solution to tag and track physical assets, reconcile them with RFID OCSO’s Oracle-based database, and manage consumable inventories. OCSO Inventory management recognized that its database was not accurate and was difficult to manage. In Asset tagging addition, many of OCSO’s IT assets held sensitive and confidential information that needed to be tracked. The ultimate objective was to enable OCSO to use RFID and Lockwood’s QuickTrac ADC and Asset Management software for full asset lifecycle management.
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January 31, 2012 A-12 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 GTSI Solution: We conducted a physical inventory and tagged OCSO’s assets—approximately 3,550 assets—throughout 8 locations. The GTSI Team uses a variety of tags including specialized IT asset tags and combined RFID/barcode tags referred to as Smart Tags. GTSI provided inventory management services to OCSO, but standards based, automatic data capture technology (ADC) and its proven asset management software and tools. This service provides OCSO with an accurate count of its existing assets, reconciles the information with OCSO’s back-end Oracle-based asset register, and assists OCSO with tracking its inventory more accurately. In regards to asset tagging, OCSO’s assets and equipment are electronically tagged so that they can be tracked on an on-going basis, and so that OCSO can reconcile the information with its asset register. Results: The GTSI Team’s solution enabled OCSO to establish a valid inventory baseline from which future inventory counts could be conducted; electronically reconciled the physical inventory count with OCSO’s Oracle asset register; and set up a mechanism for automating future asset counts and reconciliations. IT Security: Hillsborough County Security Assessment
Customer Challenge: Hillsborough County’s overall objective was to ensure IT Security that appropriate information security controls were implemented to preserve the Information Assurance integrity, confidentiality, and availability of its information and computing resources. GTSI’s Solution: The GTSI Team provided security assessment services to include information assurance in support of Hillsborough County’s network environment. The GTSI Team recommended methodologies for improving the security of Hillsborough County’s application at the development level. We developed strategies and solutions to defend hardware and software IT and telecommunications resources against threats such as viruses, worms and hackers for operating systems and applications in a mainframe, client/server, or networked environment. By implementing these security controls, we aided in the prevention of unauthorized, accidental, or deliberate disruption, disclosure, modification, and use of Hillsborough County’s information technology resources. In addition, we performed vulnerability testing against the application to attempt to determine potential threats such as the extent to which an attacker can view, alter, or delete information without proper authorization. We analyzed and evaluated new and emerging security technologies as well as vendor security products for their applicability and feasibility of use in securing hardware/software IT and telecommunications resources. The GTSI Team also attempted to circumvent assigned user access rights and gain access to functionality not otherwise authorized for access. Results: GTSI provided these services on time, within budget, within scope. GTSI successfully supported customer security operations and assisted customers with analyzing, developing, and implementing security methodologies and safeguards to protect their IT and telecommunications assets. By providing effective implementation of these security controls, GTSI aided in the prevention of unauthorized, accidental, or deliberate disruption, disclosure, modification, and use of Hillsborough County's information technology resources.
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January 31, 2012 A-13 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 IT Security: Multiple Projects Due to the secure nature of the work described below, GTSI cannot identify agencies by name and the level of detail is limited. The sensitivity of the customers’ security posture deems some information confidential. As a result, we have provided information in a more general sense and ensure that we have the experience relevant to this IT Security service/solution area as described below. Project 1
Customer Challenge: This customer had a requirement to enforce security IT Security policy compliance on all their endpoint devices seeking to access its network Endpoint computing resources, thereby limiting damage from emerging security threats. Network The solution needed to meet requirements for Common Access Card (CAC) Identity Management authentication tied into Windows Active Directory. GTSI Solution: To accomplish this, the GTSI Team proposed a plan to implement Cisco Network Admission Control (NAC) at the customer’s data center. Relevant to Endpoint, Network, and Identity Management, GTSI proposed the implementation of the following devices as a part of this solution: Two Cisco NAC 3310 Security Bundles. One for each of the SIPR and NIPR networks. Two Cisco NAC 3310 Manager Bundles. One for each of the SIPR and NIPR networks. Results: This Cisco NAC appliance solution helped the customer enforce security policy compliance on all devices seeking to access the network by permitting access only to accredited, compliant and trusted endpoint devices, to include PCs, servers, IP phones, and printers. The Cisco NAC appliance has the ability to deny access to noncompliant devices or redirect them to a quarantine and remediation area, thereby eliminating a time-intensive, manual remediation process. Project 2
Customer Challenge: This customer had a requirement for a management IT Security application that can provide a network overview of their entire network Information Assurance worldwide. The customer needed to be able to provide a customizable and Network constrained view to theater commanders, brigade commanders, and battalion and company commanders of the environment. The views needed to inform the commanders of networks security compliance of configurations and settings, bandwidth normalcy, inventory of devices, and granular report capabilities on every device. There was also a need to control access and configurations of devices on the customer’s network. Finally, the customer required the ability to report and control from a network-wide. GTSI Solution: GTSI proposed a pilot of eIQnetworks SecureVue to implement and maintain the product in the customer’s environment for a period of no less than 1 year. The proposed solution, relevant to Information Assurance and Network Security, combined the disparate data elements that comprise an architecture. SecureVue technology used the native protocols of the products and tools on the customer’s network to collect configuration, asset, flow, and vulnerability and syslog data sets. SecureVue also received information from other tools (e.g. configuration management data bases, network monitoring, vulnerability assessment products, etc.). By correlating log, vulnerability, configuration, asset, performance and NBA data across the enterprise, SecureVue transformed volumes of security and compliance information collected across the enterprise into actionable intelligence. Results: The fusion of traditionally disparate data silos enabled the customer to automate incident identification to drive efficiency and reduce management complexity. Our solution enabled this customer to proactively detect and speed the remediation of security breaches and identity/information theft while supporting evolving best practice and compliance regulations.
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January 31, 2012 A-14 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Project 3
Customer Challenge: The customer identified a need to design, procure, and IT Security implement a secured network environment utilizing the latest best practice Endpoint security technology into their Technology Lab and Training Center. Information Assurance GTSI Solution: GTSI proposed Cisco’s Self Defending Network (SDN) Network Identity Management architecture solution—relevant to Endpoint Security, Network Security, Information Assurance, and Identity Management to implement the network environment into multiple security perimeters (a.k.a. zones) and provide the most robust and secure environment possible while maintaining the performance and accessibility required. Results: GTSI successfully completed the implementation of the SDN solution and delivered on the due date. IT Security: DOE NNSA Pilot Classified Removable Electronic Media (CREM) Program Customer Challenge: With responsibility for 70 percent of the Department of IT Security Energy’s (DOE) classified networks and holding 85 percent of the classified Storage material, the National Nuclear Security Administration (NNSA) is vigilant in the application of cyber protection measures. The use of classified removable electronic media (CREM) to store information presented a persistent security challenge to NNSA. When a federal mandate for increased cyber security was issued, DOE’s chief information officer, in partnership with the NNSA, proposed conducting a thorough evaluation of commercially available thin client (diskless) technology to determine its viability in reducing either the intentional or unintentional mishandling of classified information. The agency’s objective was to design and implement a diskless and portless technology solution that would permit desktop weapons design functions to be performed without risk. GTSI Solution: NNSA engaged GTSI as the systems aggregator, integrator, and project manager of the pilot CREM program. GTSI subject matter experts worked closely with NNSA to assess the laboratory’s environment. GTSI evaluated hardware, software, power, cooling, and network components from multiple vendors. The selection of products from Ardence, Cisco, Citrix, Clear Cube, Decru, Dell, HP, NetApp, LG, RSA, Symbio and several others ensured that the recommended diskless technology solution met NNSA’s requirements for security, reliability, deployability, certifiability, interoperability, and scalability. We implemented a solution with DOE involving their Secure Desktop Environment. All of their desktops, applications and data were in a secured area with the back-end storage disks protected with NetApp’s data at rest encryption device, DataForts. GTSI also provided NNSA with cost estimates for the complete diskless solution and designed a working prototype that provided extended multi-functionality and allowed NNSA to add or decrease layers of security according to mission/data sensitivity. Results: After the pilot program was successfully completed, GTSI won a contract to build and implement this turnkey stateless thin client solution for all NNSA’s classified networks nationwide. GTSI managed the team of 15 vendors and kept the program on schedule. By September 30, 2008, nearly 36 percent of the approximately 12,000 identified classified computer systems have been converted into diskless architecture. Additionally, two GTSI team members received DOE’s Award of Excellence for Outstanding Achievement.
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January 31, 2012 A-15 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.2.2 Communications Capabilities As detailed in this section, GTSI has proven expertise in every area of voice, data and video networking needed for successful VoIP implementation. We address each aspect of system assessment, customized solution definition, deployment and management from both the voice and data perspectives. Unified Communications: Jackson Memorial Hospital Video Conferencing
Customer Challenge: Jackson Memorial Hospital (JMH) sought a solution Unified Communications to implement VTCs in three conference rooms, one being an upgrade. Conferencing GTSI Solution: The GTSI Team is currently upgrading current projection systems, video displays, projection screens, Videoconferencing Codec and Cameras, and complete audio system. This includes new ceiling speakers to newer generation equipment in order to have improved Video and Audio Distribution and clarity within the room. Most AMX equipment will be upgraded along with the control processors and touch panels. To enable conferencing and collaboration for JMH, the GTSI Team is delivering, assembling, and installing five AVTEQ steel carts (these are basically mobile VTC suites that can be moved between offices/conference rooms) with TT1 Display Adapter. The GTSI Team is installing NEC Flat Screen LCD Displays for AV presentations and videoconferencing. Polycom Ceiling Microphones were installed for Polycom audio support for Videoconferencing Calls. We are programming a Crestron Wireless Remote Control LCD panel to control the basic AV and videoconferencing functions within these rooms. A Secondary remote panel is located in the control room along with the AV equipment. Results: Our solution will enable Jackson Memorial Hospital staff members to conveniently converse via video conference, regardless of physical location through “video collaboration”. In addition, we have successfully provided a strategic financial solution through our Technology Lifecycle Management approach to benefit the Jackson Memorial Hospital. Our solution coupled with our financial options enables us to perform this project in a timeframe shorter than that proposed by competitors. By utilizing GTSI’s 36-month FVM model, Jackson Memorial can stay current with technology without being forced to hold onto equipment beyond its technical life in an effort to recognize a greater ROI. Unified Communications: Department of Veterans Affairs, Security Operations Center (VA SOC) Customer Challenge: The VA Office of Cyber and Unified Communications Information Security (OCIS) sought to standardize IT VoIP / telephony, unified messaging, equipment throughout the VA. conferencing and collaboration and presence GTSI’s Solution: GTSI is successfully performing a task awareness order, valued at $1.75 million, to build the Security Operations Interoperability Center (SOC). GTSI provides a wide range of hardware, software, and IT solutions including networks, security, and wireless technology to support the VA SOC in Hines, IL. We designed, configured, integrated, and delivered enterprise hardware solutions. GTSI provided equipment such as IBM xSeries servers, IBM Blade center, IBM DS4500 SAN solution with SATA and Fiber drives attached, Cisco Routers, Cisco VoIP servers, Cisco Switches, and Cisco ASA firewalls. We performed the implementation tasks pertaining to the network infrastructure within the SOC, the IP Telephony system, the ASA security system, and the IP Call Center (IPCC) application that are being used in the SOC today. Additionally we performed the implementation of the server systems and desktop systems infrastructure within the SOC and have been providing support for the applications installed on these systems. We implemented 366 systems to act as the database servers, comprising a total of 28 TB of raw storage.
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January 31, 2012 A-16 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 The GTSI Team performed installation of facilities (power, UPS, and AC) and LAN, and interconnected the network to the Public Switched Telephone Network (PSTN) and the VA Tivoli Management Platform (TMP) Core Wide Area Network (WAN). We built a power and cooling infrastructure, servers and storage systems, and network systems including Voice over Internet Protocol (VoIP) and call center applications. We also assisted the VA with installing security applications to support event monitoring, anomaly detection, incident response and recovery, and incident ticketing/tracking. Results: GTSI successfully met all of the VA delivery requirements and was completed ahead of schedule. The equipment was delivered to the VA SOC facility for final installation and configuration. GTSI successfully implemented this mission-critical system that permits the VA to perform and respond in a more efficient manner to the security incidents throughout the organization.
A.2.3 Enterprise Content Management/Imaging Capabilities AMCAD has imaged, processed, indexed, redacted, and quality assured more than two billion images to date. AMCAD is familiar with the complexities of working with local government agencies – especially the city, county and state government. AMCAD provides a wide range of services including media conversion, archival microfilm creation, development and duplication, vault and long term storage, indexing and keying services, redaction services, and more. AMCAD provides integrated solutions for land records management, vital records management, court records management, court management, and other solutions for government. Customers include Maricopa County, Arizona; Cook County, Illinois; Collin County, Texas; and St. Joseph County, Indiana, to name a few. Administrative Office of the Pennsylvania Courts, Enterprise Content Management Customer’s Challenge: The Administrative Office of Enterprise Content Management Pennsylvania Courts, often referred to by its acronym AOPC, is Document imaging and indexing the administrative arm of the Pennsylvania Supreme Court. It is Search and Discovery also the oldest appellate court in the nation, dating to 1684. The Mobile Data Capture court makes final interpretations of state law and has Video Capture and Management administrative authority over the entire Pennsylvania court system. The Supreme Court receives about 2,500 civil and criminal appeals each year. The court must review certain types of cases such as all death penalty cases and appeals from lawsuits that originate in Commonwealth Court. The current, paper- intensive environment has a number of inherent risks and inefficiencies for the Pennsylvania Courts and AOPC. The AOPC lacked direct access to documents and integration with Pennsylvania Case Management Systems such as PACMS, CPCMS, and the MDJ system. The AOPC’s mounting paper documents were not searchable, easily accessible, or transferable and its workflow processes were in dire need of automation and security. AMCAD’s Solution: AMCAD partnered with AOPC to implement the Pennsylvania Electronic Records Management System (ERMS). This system is the embodiment of an enterprise content management system for the 21st Century. AMCAD delivered a complete ECM solution which is designed to drive high volume, high value transactional processes. AMCAD’s solution is a comprehensive, integrated, modular solution with out of the box configurability and is a perfect fit for the AOPC. Open, secure, scalable
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January 31, 2012 A-17 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 architecture, rapid deployment, and low cost of ownership were the key attributes that attracted the AOPC to AMCAD's solution, featuring OnBase. Results: By implementing AMCAD’s solution, the AOPC provides a mechanism for securing documents, integrating with other software solutions, providing a method for putting the documents into a defined workflow, and supplying audit data. As a result, the AOPC realized improved document accessibility for its users. It enhances its breadth and continuity of its disaster recovery plan by including physical and electronic documents, greater efficiency and response time as a result of document portability and predefined workflows, elimination of multiple email messages containing large attachments, reduced need for duplicate files and documents, and enhanced security features for publicly accessible records. The AOPC recognized greater response time as a result of document portability, access to other justice systems overcoming limitations due to geographic location, 24/7 access to public data, and improved document accessibility for external users. The ERMS system installed by AMCAD for the AOPC addresses all of the AOPC’s current needs and scales across the enterprise, while allowing for additional functionality and growth. AMCAD has established a reliable document management repository that streamlines business processes by reducing document retrieval and management time and is easily accessed by court staff. A.2.4 Enterprise-wide Imaging Cook County, IL, Enterprise-wide Imaging
Customer’s Challenge: The Circuit Court of Cook County is Enterprise-wide Imaging the largest of the 22 circuit courts in Illinois; it is also one of Full suite of imaging, workflow, document the largest unified court systems in the United States, merging Management and records Management Cook County’s 161 courts into one uniform and cohesive court solutions. of general jurisdiction with over 2300 employees and 400 Solution built with open APls and web judges serving the roughly 6 million residents of Cook County. services to provide for ease of integration The Clerk of the Circuit Court is considered the “official with third party products. keeper of records” for all matters brought into Cook County Capture virtually all document types including paper, faxes, email, word-processed Courts. In this capacity, the Office of the Clerk of the Circuit documents, spreadsheets, HTML, XML, Court of Cook County maintains court records, provides audio/video clips and other. administrative support to the courts and ensures public access Integrated solutions for automatic processing to court records and documentation. Court personnel enter including images cleanup, automated nearly 20 million court case documents into court files yearly. indexing/OCR, automated redaction, barcode recognition, as well as functionality including AMCAD’s Solution: AMCAD has partnered with the Clerk of markups and version control. the Circuit of Cook County to implement the Cook County Imaging and Document Management System (IDMS). This system, designed to drive high-volume, high value transactional processes, is the embodiment of document management for the 21st Century. The system is cost effective and easy to use, implement, integrate and maintain. No longer is it required for an office employee to handle the original filings after initial data entry and ingestion into IDMS. By accessing the Clerk’s docket system an employee can view case activity and view an associated document with the click of a button. Clerks within courtrooms as well as judges will be able to access case filings from the central image repository utilizing the simple, straight-forward interface of IDMS. Document Scanning and Barcode Recognition Module Document Indexing/Verification/Resolution Modules
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January 31, 2012 A-18 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Integration to Case Management Application Public Inquiry Physical Records Management Integration with Fujitsu Scanning Equipment Results: The AMCAD solution reduced paper flow, improved workflow, and increased availability and access in the County’s most paper intensive department. It also provided for a complete audit trail on some of the County’s most sensitive documents, including documents that were previously stored unsecured in paper boxes, but were highly sensitive and blocked from public view by the Court. A.2.5 Conversion Maricopa County, AZ, Conversion Project
Customer’s Challenge: Maricopa County, Arizona had a Conversion number of concerns such as the identification of fragile, Conversion of physical media to digital historic records discovered in a remote facility that needed to media. be immediately relocated. In addition, the increased demand for Ability to convert a variety of media types access to historic records was a challenge. Physical record and sizes including microfilm, microfiche, protection including the degeneration of media, physical theft, aperture cards, paper, books and other. and identity theft were also becoming a challenge. The Ability to convert media to a variety of combination of these demands, with space constraints and a document types. Automatic image quality enhancement and specific budget cycle, required the County to complete the manual enhancement techniques. project in less than 1 year. AMCAD’s Solution: AMCAD performed conversion of more than 65 million images from a variety of media to digital, including 16mm microfilm, microfiche, books and paper for the Recorder of Deeds Office. AMCAD proposed a host of manual and automated quality enhancement techniques to meet the County’s strict accuracy and quality requirements. Working in close partnership with the County, and with a full understanding of the County’s predicament, AMCAD proposed a project timeframe of 6 months and provided staff, resources, and equipment onsite at the County. For the Recorder’s Election’s Document Conversion Archival Project (REDCAP), AMCAD performed onsite conversion to digital images of approximately 65 million images from a variety of media including microfilm, microfiche, books and paper. The entire project was completed onsite at the County facility in approximately 6 months. Results: The conversion phase of the project was completed ahead of schedule. Other phases of the project were also awarded, including the indexing of two million records.
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January 31, 2012 A-19 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.2.6 Indexing State of Minnesota - 4th Judicial District Customer’s Challenge: The State of Minnesota has 10 Indexing Judicial Districts, with specific counties belonging to each Keying of information. District. The 4th Judicial District serves only Hennepin Workflow and software solution to handle County, and is the state's largest trial court, receiving virtually any volume and any number of nearly 800,000 cases each year. The 62 judges, 12 fields. referees and 549 staff members strive to provide an Day-forward and backfile solutions. accessible, fair, courteous, efficient and innovative system Multiple levels of quality assurance and verification (e.g., double key verify). of justice. The District needed to image more than 54 Integration of automatic indexing million pages and key information for 10 million technologies records. The indexing of the records presented a challenge in that many of the records were older, handwritten documents and the accuracy of the indexing had to be near perfect -- exceeding 99.95 percent. The District required a vendor that could not only demonstrate the internal workflow capabilities and technology to handle the job, but understand the specific government records they were indexing. AMCAD’s Solution: Paper records come to AMCAD in folders stapled or clipped together, which the paper records are removed from prior to capture. Barcodes designate the beginning of each document. Records are scanned at 300 dots per inch with automatic image enhancement. Digital images are rotated and blank pages deleted. Civil, Probate, Mental Health, Juvenile, Criminal, Public Safety, Executive Office Support, Human Resources, Accounting and Budget document types are all assigned a manually- entered index according to each record type’s specifications. Documents are keyed by six unique entries for each of the major types. Records are then run through an Optical Character Recognition (OCR) step to create fully text-searchable PDF documents for expedited electronic retrieval.. Results: AMCAD has imaged over 18.5M images to date and indexed over 3.5M documents. AMCAD continues to provide indexing support for over 4,000,000 images (approximately 800,000 records) per month. Upon final written approval from the District, source media is securely destroyed and the images are purged completely from AMCAD’s system. This project demonstrates AMCAD’s ongoing experience with Court and administrative records as well as our ability to handle large-volume projects properly and efficiently. When complete, over 54M images (10M records) will have been scanned and indexed. A.2.7 Micrographics Loudoun County, VA, Micrographics Project
Customer Challenge: Loudoun County, Virginia’s Clerk of Micrographics the Circuit Court has many important roles in the County as the Certified Full Service Laboratory. Court’s archival manager, county recorder of deeds, and court Ability to provide full service solution in a administrator. The Clerk has experienced a substantial increase single entity including creation, development, in volume due to the drastic increase in development and new duplication, processing and inventory and homes built in the County. The Clerk’s Office also had a inspection services. subsequent increase in case volume due to the population Most localities require the use of Archival boom. The State requires that all County records be preserved Microfilm as their secure backup. Ability to provide micrographic media from on permanent archival microfilm for long-term archival and source (original media) or digital images. storage. The Clerk also needed an easy, seamless solution to OSHA compliant laboratory and development transfer digital images for processing to the archival rooms. microfilm.
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January 31, 2012 A-20 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD’s Solution: AMCAD provided several options to transfer the images from the County’s existing imaging system for archival processing. After images are transferred to AMCAD’s Certified Kodak Laboratory, AMCAD Certified Kodak Technicians analyze the images for initial quality, setup target sheets and header sheets as required, and load the images into state-of-the-art Kodak Archive Writers for initial microfilm production. After final production, AMCAD Technicians processed the film in our state-of-the-art laboratory and duplicated the film as necessary. Final microfilm is sent to the State Archives for final storage exceeding all ANSI and State of Virginia standards for quality. All production and processing happens in AMCAD’s state-of-the-art Technology Center. Results: The Clerk’s Office fully automated what once was a completely manual process of physically microfilming every page of a document directly. The solution saved the County more than two full-time employees that were assigned to under-staffed positions within the office. A.2.8 Long Term Storage & Retrieval St. Joseph County, IN, Long Term Storage & Retrieval Project
Customer’s Challenge: St. Joseph County, Indiana’s historic Long Term Storage & Retrieval records were in poor deteriorating condition and not stored in Secure, certified storage and retrieval long term archival vaults. Upon inspection of the microfilm, services meeting ANSI standards. the County realized that not only was the film deteriorating but Multiple levels of service for most providers images were literally disappearing from the microfilm. The including secure warehouse storage. County required a single source solution to stop the 24x7 On Demand services for fast, efficient deterioration and correctly store the new film for permanent access to records. archival. Ability to provide dry fire suppression systems and security. AMCAD’s Solution: At no initial cost to the County, AMCAD provided a solution to provide full inventory and inspection services on the microfilm and provide a complete report detailing the microfilm’s condition and recommendations for fixing the issues. AMCAD shipped all the microfilm to our secure facility, performed a complete testing regimen and evaluation in our Kodak Certified Laboratory. Deteriorating rolls of old acetate microfilm were duplicated to polyester. New archival microfilm rolls were inventoried a final time and stored in AMCAD’s state-of-the-art media vaults exceeding National Fire Protection Association (NFPA) standards and ANSI standards for storage. AMCAD’s vaults provide a climate and humidity controlled environment for the microfilm eliminating any new or further deterioration and a state-of-the-art FM200 Dry Fire Suppression Systems in the vault protect against the unlikely event of a fire. Results: The County’s archival media was literally “saved” from disappearing forever. New 500-year Kodak Certified life span film is now stored in AMCAD’s secure vaults. The County has complete access to the microfilm using AMCAD’s 24x7 On Demand Service through a simple email or fax request for a document or image.
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January 31, 2012 A-21 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.2.9 E-Commerce Services City of Virginia Beach, VA, Virginia Clerk of the Circuit Court E-Commerce Project
Customer’s Challenge: The City of Virginia Beach, Virginia E-Commerce Services Clerk of the Circuit Court implemented a new state-of-the-art Ability to accept secure credit card payments land records management system from AMCAD. To meet integrated into or as a separate service. strict State IT security standards and to successfully manage Remote, hosted service for all credit card the ever growing requests for access, the City required a transactions. remotely hosted and managed solution for remote E- Administration application to allows users to Commerce transactions. The City also did not have additional make changes to their own accounts (change funds to invest in new technology or in a service provider. credit card number, password, address, etc.). Management application to allow site AMCAD’s Solution: AMCAD proposed their hosted administrator to easily activate/disable user E-Commerce partnership allowing users to pay for access accounts. using a credit card on a per access basis or on an account Service should include ability to accept a basis as dictated by the Clerk’s Office or by State statute. The variety of payments, merchant interface, ability solution also provided for secure, “free” access by appropriate to manage transactions, configure accounts, review account activity, prevent fraud, risk government agencies. The solution included remotely hosted Management, and receive payments quickly, services at AMCAD’s secure facility including the ability to fraud protection and free help. set up and manage accounts and provide a secure environment through which the Clerk’s Office could generate revenue without an overhead burden or risk. Results: Within the first year, more than 1,000 secure, remote accounts were set up to access the Clerk’s data and images. All users sign a term and conditions sheet and users can be added, deleted or suspended as the Clerk’s Office requires. The Clerk’s Office generates an additional $5,000 to $15,000 per month in new revenue that is used to fund other projects for the Office. A.2.10 Redaction Services Maricopa County, AZ, Redaction Project
Customer’s Challenge: Shortly after the successful Redaction Services completion of the Conversion Project, Maricopa County, Automated workflow process to assist in the Arizona faced a new problem – identity theft from public human, manual redaction of images. records. Privacy advocates alerted CNN and other news outlets Workflow to support human, manual quality that there could be the potential for identity fraud in the assurance of images for edit, deletion, or County. The County sought a vendor to provide a solution that approval. would be one of the largest public records redaction projects to Audit capabilities provide for real time date in the United States. The County required a guarantee of reporting, users statistics and processing. an accuracy rate and a very aggressive timeline. Robust software workflow to support an unlimited number of images, but also The County designed and chose a true human, double manual resources in place to appropriately ramp up process for the successful redaction of social security numbers for time sensitive projects. from the public record. The County decided that if they were to spend money on the protection of the public from identity theft that they would invest in a solution guaranteeing them a 99.95% accuracy level or better.
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January 31, 2012 A-22 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 AMCAD’s Solution: AMCAD was contracted to redact social security numbers from more than 85 million public records images, using a double manual review process of every image by an individual with 100% quality assurance, again by manual review. AMCAD’s custom automated workflow process supported the redaction of nearly 2 million images per day. In an unsurpassed ramp up, the entire project was completed under the required County timeframe – in less than 6 months -- with AMCAD running three shifts of nearly 300 total people in our state-of-the-art secure Technology Center. The project was so successful, and moved so quickly, that the County awarded AMCAD a contract amendment to redact an additional 25 million images. Results: This project has since been widely publicized as the most successful document redaction project in the United States. To date, no missed social security number has been identified by the public, and the initial project exceeded all expectations on quality and timeframe. The County performed an onsite audit of the project and used AMCAD’s reporting tools for real-time reporting and verification of data. A.2.11 Integrated Land Information System Dallas County, TX, Integrated Land Information System Project
Customer’s Challenge: Dallas County is the 9th largest Integrated Land Information System county in the United States. With a population of more than Integrated solution to process land/real property 2.4 million people, the Clerk’s office services more than records from cradle to grave – automating all 2,000 in person customers daily. In addition, Dallas County functions within a land records office. has 11 satellite offices and provides services for nearly 8,000 Integrated application to electronically capture online customers daily. The complexity and size of the all aspects of processing including cashiering, County coupled with the multitude of services and office imaging, indexing/ verification, public inquiry, locations presents a real challenge in implementing an reporting, auto-redaction, autoindexing, Internet and eFiling/eRecording capabilities. integrated IT solution. The scope of the solution required Solution to provide ease of access to the public software, hardware, software deployment services, record both locally and remotely conversion services, local support, real time indexing, and eFiling. Dallas County is the 9th largest county in the United States. With a population of more than 2.4 million people, the Clerk’s office services more than 2,000 in person customers daily. In addition, Dallas County has 11 satellite offices and provides services for nearly 8,000 online customers daily. The complexity and size of the County coupled with the multitude of services and office locations presents a real challenge in implementing an integrated IT solution. The scope of the solution required software, hardware, software deployment services, conversion services, local support, real time indexing, and eFiling. AMCAD’s Solution: AMCAD’s Integrated Land Information System (AiLIS) is a robust, proven software solution that has successful installations in large municipalities both in Texas and throughout the country. A land records implementation of this scale contains many facets, including the integration into five separate electronic filing agencies, online assumed name and marriage filing, public data access, extensive hardware and networking to provide real time access to 12 separate locations located through the Dallas Metropolis, conversion of over 4 Terabytes of data and images, and off site day forward document indexing. AMCAD was able to meet the implementation schedule by deploying a project management team that included personnel who specialized in each of the key areas, allowing AMCAD and the County to reach key milestones, which would typically be done in succession, in parallel. AMCAD also used its extensive expertise in domain and technical solutions to increase efficiency in
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January 31, 2012 A-23 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 several areas such as the redaction of sensitive information, utilizing AMCAD’s Auto-Redaction capabilities, and implementing integration to the Texas Department of Vital Statistics. This significantly reduced the level of effort required for the indexing of vital records maintained by the Clerk’s office. Results: AMCAD completed the implementation activities on schedule and on budget, exactly 10 weeks after the contract was initiated by Dallas County. From day one, all vital system operations were up and running and being performed by Dallas County staff with only moderate assistance from the AMCAD project team. The County is now able to deliver new workflow and services to its constituents and access to information is greatly improved with state of the art document search and retrieval capabilities.
A.2.12 Court Management System Arizona Administrative Office of the Court (AOC), Superior Courts of General Jurisdiction, Court Management System
Customer’s Challenge: The Arizona Administrative Office of Court Management System the Court’s (AOC’s) aging Court Management System (CMS) An architecture application that is was no longer able to meet the technological demands of the configurable, secure, auditable, and is table- organization. In order to address this problem, the AOC sought driven and modifiable by authorized users; to find a company capable of providing a technologically A fully integrated Case Management System advanced CMS that would allow expansion of the existing that is web based person-centric solution ... functionality, standardize business processes, and increase data an end-to-end solution; A solution that can be fully integrated with sharing with external agencies. Furthermore, AOC sought to external agencies, such as law enforcement; accomplish this on a very aggressive project schedule. A robust, feature rich application which AMCAD’s Solution: AMCAD provides the AMCAD incorporates the functions defined by the integrated Case Management System (AiCMS) product. This National Center for State Courts, and incorporates the latest national court standards for data additionally includes Full Document Management, including Workflow and collection and sharing, including the GJXDM and NIEM, and Imaging, Full Accounting Software which is designed to integrate with existing infrastructures and includes full General Ledger and is GAAP applications resulting in consistency across widely varying and and GASB34 complainant, Intelligent Event complex court processes. This solution standardizes the legacy Management Full In-Court Processing, and data, identifies data anomalies, and converts the data into the Fully Integrated Forms Generation and Word needed format structure to support the new solution. Processing, all without the use of a third- party product. Results: The AMCAD-designed CMS was not only developed to surpass the initial goals of the system, it was successfully deployed into the first two Superior courts less than 14 months after contract award. Most importantly this was accomplished as a collaborative effort between AMCAD, the AOC, and Superior Court staff without adversely affecting the courts ability to do business. While the implementation of the remaining Superior Courts continues, the AOC has decided to increase the scope of the project to include more than 130 Limited Jurisdiction Courts as well. Upon completion of the total project, this will represent the largest project of its kind in the country.
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January 31, 2012 A-24 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.2.13 Auto-Redaction Commonwealth of Virginia, City of Virginia Beach Clerk of the Circuit Court
Customer’s Challenge: The Commonwealth of Virginia, City Auto-Redaction of Virginia Beach Clerk of the Circuit Court constantly Modern solution utilizing state-of-the-art struggled with how to reduce manual data entry tasks. The technology to automatically redact without Clerk’s Office needed a solution to redact SSNs from their vital human intervention specific required records documents including on Marriage License forms where information from a document or image (e.g., SSN was required by law. SSN). Provides for modern technology to assist in AMCAD’s Solution: AMCAD proposed to install and ease of integration to most document image integrated our state-of-the-art AmRedact automated processing systems. redaction solution. The solution integrated in the Clerk’s Provides a process for “burning” document Office Data Entry Module automatically burns a black images for permanent redaction or “layered” redaction over the SSN on the license and creates a duplicate solutions for removable redactions. “public copy.” Once redacted, images are seamlessly routed to Verification for quality assurance and the public copy is made available through the Clerk’s Public Inquiry System. The system keeps an Administrative copy of the original images – available only to those users with appropriate security rights. The public copy redaction is burned in permanently to the image and cannot be removed by any technology. For the Clerk’s more than 10 million existing images, AMCAD proposed a solution of auto-redaction and manual human quality assurance performed in our secure Technology Center. The images were loaded into our workflow system for auto-redaction. After auto-redaction was performed, images were again routed for manual quality assurance services. Results: For more than 3 years, manual data entry tasks were reduced and even eliminated regarding SSNs and the Clerk received a solution that provided near 100 percent accuracy. The public’s identity was protected. The Clerk’s Office is one of the first in the Country and the State to successfully redact their entire digital archive. A.2.14 Disaster Backup & Recovery Hanover County, VA, Disaster Backup & Recovery
Customer’s Challenge: The Hanover County, Virginia Clerk’s Disaster Backup & Recovery Office sought a solution that would integrate into their existing Multiple Services levels from simple backup Integrated Land Information System where they could transfer to real-time full mirroring and backup for 24 data and images for off-site, live backup. The County needed a hour recovery. cost-effective solution that in the event of a disaster, while Data Synchronization Software for old, new, hosted offsite, could still meet the needs of the County. In and changed data. addition, because the Clerk’s Office updates old data, they Secure location with redundant power required a solution that could automate the synchronization of supplies. State-of-the-art security, fire protection and data between the live site and the disaster backup site. redundancy solutions AMCAD’s Solution: Working in close partnership with the Clerk’s Office, AMCAD proposed our exclusive AMCAD Synchronization (AmSync) and Backup Disaster Recovery Solution. This would fully integrate with AMCAD’s Land Information System (AiLIS) already installed in the Office. Results: The solution provides a daily automatic backup of the Clerk’s critical images and data. AmSync automatically, without manual human intervention, synchronizes previously backed up data with new or corrected data. If data has been corrected, the solution intelligently knows what to update and archive. The Clerk’s Office now has a complete off site solution for their data and images – in the event of a
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January 31, 2012 A-25 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 disaster, the public and business community can still access critical data that will meet the needs of the County. The synchronized data is hosted at our secure technology center, with redundant power supplies and state of the art security, fire protection, and redundancy solutions. A.2.15 Integrated Vitals System Clark County, NV, Integrated Vitals System Project
Customer’s Challenge: The Clark County Clerk’s Office Integrated Vitals System issues over 10,000 marriage license per month. The Clerk’s Integrated solution to process vital records Office needed modern technology to automate the office and, including birth, death and marriage from more importantly, to significantly reduce the wait time in the cradle to grave. Marriage Bureau. The wait time averaged more than 30 Integrated ability to support all supporting minutes, and many times exceeded several hours at peak documentation such as amendments. periods. Simultaneously, the County, looking to save money, Full audit capabilities. wanted to limit the number of hours the Marriage Bureau was Secure solution to protect vital, private information from public view. open – which traditionally was 24 hours per day. The Clerk’s Office struggled to tackle what they anticipated as an inevitable increase in volume with less resources and a shorter processing period. AMCAD Solution: AMCAD offered the Clerk an integrated solution immediately improving what was a legacy solution made up of a Band-Aid of outdated technology. AiVitals provided the Office with integrated cashiering; data entry and verification; scanning; reporting and inquiry. The solution included installation of the AiVitals at multiple remote sites to further increase customer access to the Marriage Bureau. Other features would allow the Clerk’s Office to accept applications for marriage over the Internet. Most recently, the County has asked AMCAD to implement our integrated e-Commerce secure solution, allowing the Office to not only accept pre-payment with marriage applications submitted over the Internet, but to accept credit cards at the counter for payment for any of the services provided. Results: The AMCAD AiVitals solution provided immediate benefits to the Clerk’s Office. In less than 1 week of live operation, the average processing time for a marriage license went down an average of 50 percent from more than 30 minutes to less than 15 minutes. The County has since successfully reduced the hours of operation of the Marriage Bureau and continued to maintain -- and even exceed -- volumes of prior years. AiVitals certainly proved its reliability on July 7, 2007, when the Clerk’s Office, in single day, processed nearly 10 times its normal daily volume with no complications. The project has been a complete success with world-wide exposure.
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January 31, 2012 A-26 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.2.16 Web Hosting St. Charles County, MO, Information Technology Department
Customer’s Challenge: St. Charles County Information Web Hosting Technology (IT) Department would not allow the Recorder of Secure remote access without the hassles of Deeds Office to locally host a solution to provide secure, having to purchase, upgrade or maintain remote access to the County’s land records documents. The anything. County needed a vendor that could meet the County’s Redundant hardware solutions to guarantee connection requirements and supply a remote solution outside uptime, provide virus protection, and of the County’s firewall. The County required the website to be unlimited disk space options. available 24x7x365. Other components included secure Disaster recovery service capabilities. Synchronization options that can be chargeable access for public customers, and free access to customized for each locality. appropriate government entities. The County challenged the Seamless integration with e-Commerce vendor to provide for the full management of the process. solutions. AMCAD’s Solution: AMCAD proposed our AMCAD Custom interface capabilities. Synchronization program and Web Hosting Services with the hosting of the data, images and E- Commerce management at our data center. The solution was proposed for nightly synchronizations from the County’s live system. AMCAD proposed to provide management of the entire solution at a single, monthly fixed cost for the County with the E-Commerce solution to finance the costs for maintenance. Results: The solution has been a County- wide success for more than 4 years. The Office was one of the first in the County that has had success with an integrated Web Hosting and E-Commerce solution. Public and business users have access to the data and images 24x7x365 with AMCAD managing the entire process. Users have experienced virtually no downtime since implementation. Because of the secure remote access, the County Office receives less traffic in their Public Record Room, which means less staff to manage questions and issues. The E- Commerce solution has successfully assisted in financing the project, allowing the county to pay for the solution directly from those who benefit from the remote access, saving tax payers money and providing premier service to the County’s customers. The solution also provides a secure, remotely hosted Disaster Backup and Recovery Solution for the County, at no additional cost.
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January 31, 2012 A-27 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 A.3 Resumes of Proposed Personnel
Cecile Chioco-Fraser Summary of Professional Experience Cecile Chioco-Fraser brings 20 years of professional experience to the U.S. Communities contract, 6 of which are in the IT industry. Those 6 years were spent specializing in sales and account management of strategic accounts, including the current U.S. Communities contract. Cecile also serves as a management resource supporting the current City of Charlotte–Mecklenburg County vendor partnership with GTSI. From 2003 to 2005, Ms. Chioco-Fraser served as a Business Development Manager supporting the office supply contract between the City of Charlotte–Mecklenburg County and Office Depot’s Business Services Division. Her multiple years of experience supporting the City–County lend tremendous value to her ability to understand the organizational structure, customer needs, and business challenges of this partnership The major highlights of Ms. Chioco-Fraser’s experience include a steady progression of increasing responsibility from Account Manager to Senior Business Development Manager, culminating in her position as National Account Manager, participation as a member of the bids and proposal team resulting in the U.S. Communities award in 2009, introduction and championship of the consultative method of sales, and securing a trusted advisor role with her customers. Professional positions at Office Depot and GTSI have given Ms. Chioco-Fraser the skills, experience, and subject matter expertise necessary to be the ideal key person for account management of the upcoming U.S. Communities contract. Ms. Chioco-Fraser is highly qualified to successfully guide GTSI sales efforts and collaborate with the U.S. Communities program management team to achieve overall growth of this contract. Professional Experience National Account Manager, GTSI Corp., 5/2005 – Present As National Account Manager, Ms. Chioco-Fraser assumes overall responsibility for the success and compliance of the GTSI U.S. Communities contract. She works collaboratively with the STLG sales division, contract management, and program management to promote sales revenue growth for this program. She also supports field engagement with the sales team, customers, key U.S. Communities Advisory Board members, and U.S. Communities program managers. Ms. Chioco-Fraser also conducts GTSI/U.S. Communities program overviews during various state, county, and local level organization conferences nationwide. She successfully performs her duties and ranks as one of the top three national/strategic account managers within GTSI. Senior Business Development Manager, Office Depot Business Services, Carolinas Division, 1/2004 – 5/2005 Among other duties, Ms. Chioco-Fraser participated as a member of the bids and proposals team that resulted in a U.S. Communities contract award to Office Depot by the City of Charlotte–Mecklenburg County. She managed this account with a team of support personnel. Account Manager, Office Depot, Business Services, 8/2001 – 12/2003 Ms. Chioco-Fraser consistently exceeded her revenue goals while managing a four-county territory of commercial and public sector accounts utilizing the U.S. Communities Office Depot Supplier contract. She dealt with these accounts at the executive level, overseeing implementation of both purchaser-level programs and employee purchase plans Ms. Chioco-Fraser uses her skills, experiences, and sales expertise to drive success on the current U.S. Communities contract, and looks forward to doing so for you with the upcoming contract.
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January 31, 2012 A-28 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Education and Training B.A., Journalism, University of Missouri, 1991 Professional Sales Training programs: Top Gun Sales Training: Coaching to Win, GTSI, May 2006, Needs Satisfaction Selling Module, Achieve Global Consulting Firm, January 2006, Winning Account Strategies Module, Achieve Global Consulting Firm, January 2003, Professional Sales Negotiations Module – Achieve Global Consulting Firm, March 2002. Professional Credentials and Associations NIGP-GCC General Contractor Certification, National Institute of Governmental Purchasing, Inc.
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January 31, 2012 A-29 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Douglas C. Weigold Summary of Professional Experience Doug C. Weigold brings 24 years of professional experience in IT sector, with 6 years focused on technical sales management. Mr. Weigold’s experience is comprised of designing, integrating, and managing complex server, storage, and networking solutions. With a diversified background in Datacenter Solutions, adept at understanding business issues, and skilled in leveraging appropriate technology to drive revenue producing opportunities, Doug is experienced in all facets of the sales cycle and offers expertise in: Technical Sales Software Development Professional Services System Design Hardware/Software Integration Engineering Management Professional Experience Enterprise Solutions Consultant, GTSI Corp., 2008 – Present Provide pre-sales Engineering support for complex server, storage, and networking initiatives for DOD customers. Worked closely with Datacenter vendors (NetApp, Cisco, HDS, Sun/Oracle, Brocade, IBM, EMC, Dell, VMware, Teradata, Informatica, and HP) to align solutions with mission critical customer requirements. Designed the server and storage infrastructure to support a mission critical data warehouse consisting of a large amount of sensor data from US Army helicopter components. Through data mining and analytics, this platform has significantly reduced Army maintenance costs while increasing the safety of these aircraft. Designed a three-tier architecture for the Army’s Logistic Support Activity (LOGSA) at Redstone Arsenal. This involved Web, Application, and Database tiers to provide worldwide logistics intelligence to the Army. Over 2 petabytes in datacenter storage is involved. Also designed DR/COOP solution to provide business continuity for this mission critical environment. Architected a mission critical data mining and warehouse solution for the Navy Computer Defense Operations Command. Built a server/storage consolidation architecture for the TN Department of Education to reduce costs and complexity associated with each school district having its own IT infrastructure. Sized applications for consolidation and virtualization. Lead the design and implementation of several disaster recovery initiatives. Solutions included the deployment of datacenter storage (disk and tape) and servers to replicate critical data for secure business continuity, backup, and recovery. Participated in major Federal projects that included a Space Shuttle launch, Hurricane Katrina recovery, and Navy Knowledge Online. Involvement ranged from discovery through implementation and end-user knowledge transfer. Manager, DoD Enterprise Solutions, GTSI Corp., 2005 – 2008 Managed a nationwide team of pre-sales Enterprise Consultants responsible for DOD and State & Local agencies. Provided engineering leadership through direct customer-facing activities. Exceeded 2006, 2007, 2008, and 2009 target quota goals in excess of $26m, $28m, $32m, and $38m in gross profit margins, respectively. Awarded GTSI Achiever’s Trip 4 out of 6 years for Sales recognition. Maintained appropriate staffing levels through pro-active recruiting and talent sourcing, while also addressing areas of weakness. Directly responsible for all hire/terminate decisions. Performed pipeline management duties to ensure Engineering staff readiness and alignment with sales goals. Designed staff coverage map by leveraging core competencies, geography, and customer relationships. Conducted staff development and management activities – goal planning, training, and performance management. System Engineer, Sun Microsystems, 2000– 2002 Provided pre-sales technical support to WorldCom in North Carolina, Atlanta, Dallas, and California. Primary area of responsibility involved support to the WorldCom Network Management facility in Cary,
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January 31, 2012 A-30 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 NC. Worked closely with WorldCom Executives and Engineers to meet requirements of mission-critical provisioning, billing, and managed services platforms. Designed solutions involving network management platforms for customers such as Target, FedEx, BP Amoco, London Stock Exchange, FAA, USPS, and NASDAQ. Architectural work involved server and client systems to meet stringent throughput and availability requirements. Worked with customers to resolve complex technical issues involving Sun hardware, security, and Security/CERT advisories. Architected highly available solutions for various mission critical platforms (Vehicle Emissions Testing, Executive Outage Notifications, and Sales Order Systems). Performed as Sales Account Executive to cover territory gaps and voids created by Sales attrition. Created and delivered technical presentations and demonstrations for audiences varying in size and level. Maintained customer satisfaction across a diverse customer client base across four states. Network/System Engineer, MCI WorldCom, 1996 – 2000 Senior Technical Staff Member responsible for the daily operation of Unix platforms supporting MCI WorldCom Data and Voice Networks. Unix platforms involved Sun, IBM, HP, and DEC hardware with software such as HP Openview, Netview, and Tivoli. Responsible for installation and maintenance of all Unix-based hardware and software for 500+ systems. Constructed and deployed enterprise wide backup strategies to ensure integrity and availability of mission-critical data. Senior Software Engineer, E-Systems/Raytheon, 1987 – 1995 Provided onsite technical support for DOD customer involving highly visible and classified systems vital to national security. Developed engineering software to support data analysis, data collections, data extraction and system recovery efforts. Wrote and executed formal software acceptance tests. Evaluated and debugged system failures in order to recover in a timely manner, and performed software integration and test activities for delivered and site developed software. Received achievement award by customer for efforts on converting obsolete mini-computer platform to client/server architecture. Education and Training B.S., Computer Science, Virginia Polytechnic Institute & State University. Professional Credentials and Associations Certified Solaris 10 System & Network Administrator, Foundations, HDS Enterprise and Modular, VMware VSP, ITIL. Security Clearance Top Secret, Active.
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January 31, 2012 A-31 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Senior Consulting Engineer Summary of Professional Experience The proposed Senior Consulting Engineer brings 15 years of professional experience in the IT sector. The proposed professional is talented and results driven with versatile, cross-platform experience in systems/network architecture, installation, implementation, documentation, reporting, security, and administration in local and remote environments. The Senior Consulting Engineer has a track record of increasing responsibility in secure network design, systems analysis/development, and full life cycle project management and a demonstrated capacity to implement cost-effective security programs to drive awareness and decrease exposure. He/she has hands-on experience leading system development efforts, including requirements definition, design, architecture, testing and support. Professional Experience Solutions Architect, Computer Solutions, Inc., 8/2010 – Present Provides Pre/Post-Sales support (approx 60/40 split) to company Account Managers. Technical resource for sales meeting, and white board sessions with clients. Creates BOMs, AS-Built, and training documents for end user, and administrators. Designed and Implemented UCCX solution for the City of San Antonio. Designed network refresh for CL Thomas, this included all aspects of their enterprise from UC, Security, and Infrastructure Unified Communications Consultant IV, Hewlett-Packard, Inc, 11/2007 – 8/2010 Design and implemented global UC solution for Agilent Technologies. Aided PMO with keeping milestones and the project schedule on time. Created supporting technical documentation for this project which included BOMs, As-Builts, Acceptance Test Plans, and Staging templates. Created VoIP solution for SMB and Enterprise level customers. Trained company technicians on best practice methods for installation and configuration of various Cisco Security, Voice, and Route Switch equipment. The companies one stop shop for “All things Cisco” this include Sales Quotes, Pricing, Training, Installation, Configuration, and Documentation. Implemented global UC solution which included 6 CUCM (7.0.1) Clusters, 6 Unity (7.0 /with failover) Clusters for 129K end user environment. Deployed 3 Session Border Controllers (IP2IP Gateways) to integrate with legacy Nortel PingTel device (SIP based device). Created Unified Dial Plan of 7 digits, this allowed for scalability. The first three numbers act as the site code and the last 4 were from the last 4 digits of the DIDs. Designed and Implemented UCCX solution for the City of San Antonio. Designed network refresh for CL Thomas, this included all aspects of their enterprise from UC, Security, and Infrastructure. Implemented SIP Trunks to Cisco Hosted MeetingPlace solution. Configured the CUCM Cluster for RSNA (Reservationless Single Number Access). Implemented AAR and Mobility (Single Number Reach, and Mobile Voice Access) for the cluster. Collaborated with the security team to deploy secure UC solution. Each CUCM core was behind a ASA 5510s. Created global Voice gateway template for staging. This will simply the global roll out for 150 sites. Implemented global Directory Gatekeeper cluster solution. Created Detailed Design Document. Upgraded Intra-Office VoIP solution from Net2Phone to Cisco Unified Communication Manager 6.0. Deployed Cisco UC520 (48 port) T1 appliance. This solution was achieved using the following technologies: UC520 terminated the PRI; it also provided remote access VPN for the teleworkers. Cisco ASA 5505 was as Edge Gateway/Firewall. Designed Multi-tenant Firewall solution supporting three independent Business Units. The solution involved Cisco 6509 with Cisco FSWM acting with multiple contexts. Senior Voice Engineer, Apptis, Inc, 3/2006 – 11/2007 Designed and implemented AVVID solutions for government agencies to include Army, Air Force, Navy, and Marines. Created all supporting documentation for various projects (Engineering Plans, Test/Validation Plans, and AS-Built plans, SOW, BOMs). Designed MeetingPlace solution for three geographical separated locations. Connectivity was thru two 8 Meg satellite shots. The infrastructure was comprised of one CCM Cluster (1 pub, 4 Subs), one infrastructure gatekeeper cluster (4 2811’s running
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January 31, 2012 A-32 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 GUP), 4 IP/VC 3445, 6 7845 MCS’s, 2 Cisco 8106 Audio Servers, 1 8112 Audio Server, and two Cisco 3825s running SRST (in the event of CCM outage, SRST router will get call routing information from the GK cluster). Deployed Overseas to train DoD personnel in operating and maintaining Cisco Unified MeetingPlace. Implemented Directory Gatekeeper solution which simplified call routing between 78 sites and more than 1,300 endpoints (IP phones, Video endpoints). Senior Network Engineer, GCI Consultants, 8/2005 – 3/2006 Responsible for design, configuration, and troubleshooting of Customer Premise Equipment (CPE). Staged various solutions (AVVID, Site-to-Site VPN, MPLS, Wireless) for Fortune 500 Companies (Best Buy, Kraft, Ford, US Bank). Also upgraded and premier leveled staged CPE, premier level staging includes FULL setup of the purposed the solution. This allowed the customer to either connect via VPN to QC the setup; or make a lab visit to make sure everything is acceptable. Technically evaluated solutions submitted by SBC System Engineers. Designed Enterprise wide solution for DR Horton homebuilders. The solution included Hub and Spoke topology which consisted of 74 Cisco 2811 routers at the spokes and Cisco two 3845 routers (running HSRP for high availability purposes). The IGP for this project was EIGRP running over GRE tunnels protected by IPSEC. The solution provided data and voice for the enterprise. Similar solution where also produce and installed for Avalon Bay Comminutes (103 Spokes 2 Hubs), US Bank (56 Spokes 1 Hub). Lead Implementation Engineer for AVVID project for Baptist Hospital of San Antonio. This project design included for 4 sites, 30 Cisco 3750g PoE switches, 1 3825 router, 1 Call Manager 3.3 (4) server, 1 Cisco PIX 515e, 1 Cisco IPVC 3540. The topology was hub and spoke. OSPF was the routing protocol of choice. Network Engineer, NYK Logistics Americas, 1/2005 – 8/2005 Managed a seven-person team responsible for day-to-day sustainment of an enterprise that encompasses 47 remotes sites, 4 3725 Cisco Routers, 4 3825 Cisco Routers, 43 1760 Cisco routers, 92 3550 Cisco Routers, 4 DS3 links, 90 T1 links. The team maintains a 99.9% percent uptime to of voice and data networks to ensure support for logistical applications. As chief of network security I created corporate security policy for NLA which include email usage, web usage, and application/ config management. As section head, gave monthly briefings on the status of network activities (i.e. network budget, new branches, uptime, and web usage) to “C” level corporate heads. Installed and configured 2 3825 Cisco Routers, 3 3750g layer 3 switches, and 3 48 port 3560 Cisco switches. This installment was to support NLAs hot site for DRP purposes. The two sites mirrored each other down to the current second; data between the two is passed with the point to point DS3s and Cisco content switches. Full operation dry runs are done once a quarter. Rolled over eight branches from regular phone lines to VoIP offices. Using 3560 PoE switches and 7960 Cisco IP phone. PRIs where provided through AT&T (T1s 23 B’s and 1 D). The circuit ran into a Cisco 1760V, and the administration is handled Cisco Call Manager 3.3, and voice- mail is handled through Unity. Created user configuration for guide for Cisco Call Manager 3.3. The guide gave detailed instructions on how to add/delete users, create hunt groups, how to install and upgrade. Security Consultant, TEKsystems St. Bernard Regional Medical Center, 10/2004 – 1/2005 Project lead on policies and procedures for HIPPA compliance, created access tracking matrix that allowed senior management “real time” on status of compliance. Technical architect on an enterprise wide 802.11 upgrade was heavily involved in all aspects of the project management (Planning, Acquisition, Installation, and Sustainment).Created a single focal for access control and identity management, re-engineered new hiring process. The process included a questionnaire which outlined group management and application access. This process ensured appropriate access for appropriate personnel. Added seven remote clinics to the St Bernard Healthcare’s infrastructure. This was completed thru the use of Cisco’s PIX to LAN configuration. This configuration consisted of seven Cisco 3060 VPN concentrators and one Cisco 525 PIX. The PIX and the concentrators used an IPsec tunnel between them to ensure information confidentiality. Completed enterprise wide Risk Assessment which included 21 clinics, 4 campuses networks. All HIPAA standards were validated assigned, and assessed. HIPAA was Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal.
January 31, 2012 A-33 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 achieved 8 months ahead of schedule. Engineered wireless (802.11g) upgrades solution for a campus network consisting of 4700 users, and 3 Active Directory domains. Configured Cisco 3750g switches, and Cisco 1231 Aironet Access Points for LEAP authentication. The upgrade was 175,000 dollars under budget and completed three weeks in advance. There was no downtime required and the cutover was seamless for users. Boundary Protection Specialist, United States Air Force (USAF), 9/2000 – 10/2004 Researched, designed, and implemented new information systems and network capabilities for an enterprise consisting of 14 distinct Wide Area Networks. Created wireless networking standard for 14 remote sites using TACACS+ authentication and Cisco 3000 series VPNs. Standardized configuration of 14 base WAN Sidewinder firewalls. Instrumental in 35 million dollar upgrade to network infrastructures moving backbone from ATM to GigE Combined five geographically separated locations into one 24-hour Network Operation and Security Center. This project saved the Air Force over 72 million dollars and 1600 staff-hours. On-site supervisor for 16 man team for enterprise firewall upgrade; configured Cisco routers (7206/7513) and switches (2900 series) to enhance enterprise integrity. Implemented OSPF routing protocol. Directly affected 16,000 users throughout the enterprise. Due to flawless planning and documentation/notification upgrade was transparent to users. Engineered a reverse proxy solution for AFPC (Air Force Personnel Center); which improved reliability and availability to 700,000 Air Force personnel worldwide. Technical Advisor on Department of Defense and Lockheed Martin’s CPMS (Civilian Personnel Management System) project. Implemented secure VPN tunnels using Nortel Contivity VPNs. Created various routes to ensure availability and redundancy. This configuration set the standard for other branches to follow. Created an enterprise wide security policy that encompasses an infrastructure consisting of 28 Cisco 7206 VRX routers, 14 Cisco 7513 routers, 44 Secure Computing firewalls, 14 Blue Coat web proxies , 7 Cisco PIX firewall, and 5 Cisco VPN Concentrators. Created nine infrastructure training courses for Air Force Education and Training Command’s Network Operations and Security Center personnel. The courses were the following; three Routing and Switching courses (beginner, intermediate, and advanced) six Network Security based courses (Secure Computing Sidewinder Firewalls, Blue Web Proxy, PIX, Cisco VPN Concentrator, Internet Security Systems Scanner, and Cisco IDS 4210). This included lesson planning, lecture, and progress checks (hands on application of the theories reviewed in lecture). Systems Administrator, United States Air Force (USAF), 8/1996 – 9/2000 Managed a local area network for 350 clients and users. Maintained Windows 2000 file/print servers. Troubleshot client network access and software problems. Installed applications and provided user training. Coordinated software changes with developers. Applied service packs and operating system patches. Managed Department of Defense certification and accreditation of functional systems. Handpicked out of four junior service members to deploy in support Kosovo refugee mission. Installed and maintained client/server Command and Control Information Processing System (C2IPS). Self-taught to administrate Sun Solaris 8.0, single-handedly instructed follow junior members on it capabilities. This action saved the Air Force 15,000 in training dollars. Received four Air Force Accommodation Medals in a span of 2 years; this medal is normally awarded to personnel of higher rank. Education and Training Cisco Networking Academy, Kessler AFB MS B.S., Management Information Systems, Grantham University Security Clearance DoD Security Clearance, active. Top Secret/SCI (eligible)/SSBI
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January 31, 2012 A-34 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Delivery Engineer II Summary of Professional Experience Our proposed Delivery Engineer II brings 6 years of professional experience, with 2 years focused on Network Design and Implementation. The Engineer is a team player with exceptional communication skills. He/she is a self-motivated learner and quick study, eager to pick up new technologies and methods, and an effective team leader who works well as team member under various deadlines. Skills Summary Operating Systems – Functional knowledge of Windows 7 (and prior – to 3.1), Cisco IOS, VMware ESXi; Cursory knowledge of Fedora Linux (Core 4 & 5), Ubuntu Linux (6.06 – 10.10), Damn Small Linux (DSL-N 0.1+), Cisco CatOS, limited experience with Cisco NX-OS. Hardware/Equipment – Knowledge of Cisco Catalyst switches, Cisco Routers. Specific experience with 3750g, 6509 & 4500 Series Cisco Switches, and 2811, 3725 & 7606-S routers. Protocols – Strong knowledge of routing and routed protocols: TCP, UDP, IPv4/6, EIGRP, OSPF, RIPv2/RIPng, Familiarity with BGP, IS-IS, RIP, IGRP. Experience with Layer 2 protocols: STP (RSTP, R-PVST, some MSTP, PVST), Etherchannel/802.3ad (PAgP/LACP); Failover – specific experience w/ HSRP, knowledge of VRRP, GLBP. Wireless – Experience with monitoring and configuration of Cisco AiroNet 1210 Access Points via CiscoWorks Wireless LAN Solution Engine (WLSE), familiarity with WLAN topologies and best practices, knowledge of Lightweight Access Point Protocol (LWAPP), configuration of wireless clients (Cisco Aironet Desktop Utility or Windows XP Wireless Zero Configuration Service). Wireless Security – Experience w/ WEP, WPA Personal, WPA2 Personal, some knowledge of WPA/WPA2 Enterprise, and RADUIS & 802.11x authentication. Other – Strong MS Office skills (Word, Excel, Visio, Outlook, Access, Project) Limited experience w/ InfoPath, OneNote, Publisher. MS SharePoint SPS 2003 & MOSS 2007 (site development and non-deployment administration). CiscoWorks w/ Wireless LAN Solution Engine. VMWare Certified Professional on vSphere 4, ESX, ESXi, experience w/ Workstation & Player. eIQ Networks Enterprise SecureVue (ESV). Other networking tools: PuTTY/TeraTerm/SecureCRT (Telnet/SSH/Console), NetformX, NetStumbler (topology and wireless discovery tools). BMC Remedy Trouble Ticketing. Professional Experience Team Lead, AT&T/US Courts Network Operations Center (NOC), GTSI Corp., 11/2006 – Present Provided problem diagnosis, triage and first call support for three nationwide BGP/MPLS networks in support of the Administrative Office of the US Courts (AOUSC), comprised of approximately 2,500 routers across 1,000 sites. Responsible for trouble ticketing for Reactive Tickets (in response to SNMP traps, poller notifications) and Proactive Tickets (initiated as faults are discovered / scheduled MACD, or as troubles are called-in/reported) Successfully adhered to 15-minute response time SLA on Severity 1 tickets. Provided detailed analysis and RFO (reason for outage) for router issues including: Layer 1 issues / line or circuit errors, duplex mismatches, Ethernet collisions, power outages, BGP adjacency changes, configuration errors, Move, Add, Change, Delete (MACD) activities and other loss of connectivity or performance issues. Used in- band (WAN) and out-of-band (OOB via POTS lines) troubleshooting methods to verify router connectivity. Provided link saturation / utilization monitoring via VitalNet (Alcatel-Lucent VitalSuite Performance Management software). Managed trouble tickets through AT&T One Ticketing System (AOTS), a customized BMC Remedy Ticketing system. Developed detailed queries, reports and audit documentation for executive management using Business Objects/Crystal Reports. Worked with third- party providers and Local Exchange Carriers (LEC) to provide customer updates, or dispatch technicians
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January 31, 2012 A-35 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 for persistent or hardware issues. Provided guidance/mentoring to other engineers on-site, served as team lead / primary POC for escalation of customer or internal issues. Lead Engineer – Department of State Foreign Service Institute (DoS FSI) Campus LAN Designed and installed dedicated network for Multicast video production and streaming to classrooms and for digital signage across six buildings at the National Foreign Affairs Training Center in Arlington, VA. Design included all IP addressing and VLAN schema, as well as RSTP and Multicast topologies. Developed off-site test environment / proof-of-concept using GFE vBrick Windows Media (WM) encoders and Set-top boxes to ensure full interoperability with new Cisco and existing 3Com switches. Configured Cisco 6509E as network Core and Multicast Rendezvous Point for video distribution, production and control, with VLANs dedicated to each type of traffic. Configured Cisco 3560 switches for unicast and multicast video distribution. Configured existing 3Com switches for IGMP snooping to participate in new multicast topology. Installed fiber patches in closets and network distribution room to accommodate new fiber home runs in each closet. Configured NTP Stratum 3 and 4 devices in core and access layer based on FSI master clocks to ensure consistent timing for video production Associate Engineer – IRS VMware Proof of Concept Configured cluster and standalone HP servers for VMWare proof of concept in a lab environment using vSphere 4.0, ESXi hypervisor, and vMotion. Installed and configured ESXi hypervisor and vSphere 4.0 with vCenter on three HP Proliant servers. Configured vSwitch with NIC Teams and vMotion interfaces. Implemented Distributed Resource Scheduler (DRS) with Resource Pools for optimal allocation of CPU/Memory resources to specific VMs. Created, provisioned, and configured Virtual Machines based on Windows XP, and other customer-provided OS images. Configured netflow on Cisco 6500 series switch for appliance-based monitoring via SPAN ports. Replaced stock CNA cards with host bus adapter (HBA) cards for SAN connectivity through Cisco MDS9222i. Performed limited storage troubleshooting for zoning and HBA issue Associate Engineer - Hillsborough County Network Assessment Produced Network Assessment review and final report for all devices in County network (675 route/switch/VPN concentrator devices managed via CiscoWorks) supporting 2000+ workstations, printers, and servers, 240 WAN connections (ATM to frame relay, DSL, Inverse Multiplexing for ATM (IMA), Metro Ethernet, Point-to Point wireless microwave and cable technologies). Provided recommendations for Wide Area Connectivity for Production and Disaster Recovery Networks, diagrams for EVDO connectivity, extranet connectivity, 802.11 WLAN sites and firewalls. Compiled IP Address listing for all wired, wireless, LAN-to-LAN VPN, and VPN client networks (IP table management spreadsheets, DHCP pools and helper addresses). Provided analysis and recommendations regarding current technologies employed by mobile users and assessment of next generation mobile connectivity trends and options. (802.11n benefits, EVDO access/4G wireless roadmap, IPv6 readiness) Performed device discovery and cataloging of all accessible network devices; login via TACACS+ accounts to CiscoWorks, and WLSE to manage configs/topology and make recommendations on best practices, End-of-Life/End-of-Service, etc. Limited review of existing VoIP infrastructure and security documentation. Associate Engineer – US Department of Energy – Core Switch Refresh Provided engineering support, installation and implementation services for refresh of Core, Distribution and Access layer switches for 2 large (approximately 300 networking closets) and seven satellite sites, from initial shelf installation/rack mount through testing and final deployment in the production network. Provided site survey and detailed walkthrough, noting existing condition of all networking/Telco closets and making remediation recommendations (inadequate space, power, etc). Developed Test and Acceptance plan for Core, Distribution and Access layer, including HSRP failover. Installed and configured access layer switches (load initial configs, configure access and management VLANs, management IP addresses/subnets, Etherchannel fiber uplinks, etc). Provided installation of racks/shelves
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January 31, 2012 A-36 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 and 3750g switch stacks in 300+ networking/telco closets. Installed and labeled fiber and copper cabling for data center, distribution rooms, and switch closets. Retired old equipment, including configuration backup/ wipe, physical de-installation, capture of serial/model numbers, repackaging, etc. Provided troubleshooting for refreshed switches (duplex mismatches vs. prior configs, stack order/priority for 3750g switches, failed Etherchannel or uplinks, etc) Professional Credentials and Associations Cisco Certified Entry Network Technician (CCENT). Cisco Certified Network Associate (CCNA). Cisco Certified Network Professional (CCNP). Cisco Advanced Data Center Networking Infrastructure Support Specialist (In progress, expect DCNI-1 by Jan 2011). VMware Certified Professional on vSphere 4 (VCP 410). Certified eIQ Networks Systems Engineer. Security Clearance DoD Top Secret, Active.
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January 31, 2012 A-37 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Delivery Engineer I Summary of Professional Experience The proposed Delivery Engineer I brings 23 years of professional experience in the IT sector. The proposed professional is conscientious and creative with extensive experience in sales engineering and product management, whose has strengths in solution design, planning, competitive analysis, market forecasting and whose skills include clear communication, excellent problem-solving and adaptability. Professional Experience Enterprise Solutions Consultant, GTSI Corp., 2005 – 2009 Provided technical sales support for IP network infrastructure, VOIP, Video Conferencing, Data Storage and Virtualization solutions from GTSI partners Cisco, Tandberg, Hitachi Data Systems and VMWare. Consulted with state and local government agencies to design best-practice solutions using these technologies to serve their constituents. Senior Solutions Engineer, RICOH Americas Corp, 2009 Provided technical sales support for VoIP, IP network infrastructure and security solutions from Ricoh partners Fonality, 3Com and Sonic Wall. Communicated features and benefits of.Ricoh and Ricoh partner-developed Document Management, Archival and Storage Solutions. Designed, configured and priced solutions for customer networks that included routing and switching components, VoIP systems, and security infrastructure components including firewalls and network security appliances. Delivered detailed technical customer presentations describing features and benefits of VoIP systems, network infrastructure and security devices as well as Document Management solutions. Configured hardware and software components of these solutions to meet customer requirements. Prepared technical responses to RFPs. Presented Ricoh Managed Services offerings including printer fleet management services in customer presentations. Sales Engineer, Corporate, NEC Unified Solutions, 2005 – 2009 Communicated to customers the technical benefits and features of VoIP products from both NEC and Cisco. Provided technical pre-sales support for NEC Professional Services, focusing on Remote Monitoring and Management Services that cover network infrastructure, VoIP quality assurance and server/application performance. Designed and configured customer IP networks to support VoIP applications including NEC Univerge and Cisco Unified Communications products. Installed, configured and maintained demo Unified Communications network used by account managers and dealers nationally Integrated Cisco and Juniper switches, routers and security devices as well as NEC 802.11 Wireless LAN products into network designs and proposals. Responded to RFP’s with extensive technical research. Presented Managed Services portfolio on behalf of account managers and dealers. Provided timely price quotes for network implementation and monitoring services. Manager, Information Technology, QNC, Inc., 2003 – 2004 Designed and implemented network infrastructure and IT design. Executed competitive analysis resulting in E-business strategy and design for web-based ordering and marketing. Replaced and updated desktop systems with Windows XP. Installed data network infrastructure including broadband access router and Ethernet switches. Implemented multi-user relational database for CRM, marketing and sales tracking. Developed website and implemented MRP and accounting system. Optimized voice network resulting in 70% monthly cost savings. Senior Sales Engineer, Advanced Fibre Communications, 2002 Provided technical sales support for the Telliant 5000 which combines a DSLAM for ADSL access, an ATM switch for circuit aggregation and an IP router for multicast IPTV applications. Installed, configured, and conducted inter-operability testing of the Telliant 5000 with a large RBOC and several
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January 31, 2012 A-38 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 ILECs and IOCs, demonstrating video over DSL applications. Delivered detailed technical customer presentations and provided ad-hoc demonstrations at trade shows. Prepared responses to RFI/RFPs. Senior Sales Engineer, Datacom Networks, 2000 – 2001 Provided technical pre-sales support for Ericsson Datacom products which included an ATM switch (AXD301), high-speed core IP routers from Juniper Networks (M5-M160), Ethernet switches from Extreme Networks, as well as access / edge routers (the Ericsson AXC711 Tigris and the AXI540). Tested performance and compatibility in lab trial of HM220d ADSL modem as part of a $400 million sales opportunity with a large RBOC. Installed, configured and monitored lab testing of AXD301 (ATM switch) and ENGINE Bridgehead network solutions that resulted in more than $30 million sales to a large world-wide network operator. Delivered customer presentations to many audiences including those at trade shows. Researched and prepared RFP responses. Product Manager, Datacom and IP Services, Ericsson, Inc., 1998 – 1999 Managed the coordination and integration of third-party billing system products in support of the new product introduction of Ericsson’s VoIP product, IP Telephony for Carriers. Provided technical support to third-party engineers for lab testing and integration for AMDOCS, MindCTI and Portal billing systems. Delivered customer and industry presentations including Internet World, 1999. Product Manager, Telecommunications, Northern Telecom (now, Nortel Networks), 1988 – 1998 Managed new product introduction for Meridian Mail Net Gateway which, using Windows NT server technology, extends Meridian Mail networking to use a TCP/IP network or the Internet by sending voice mail as e-mail attachments. Performed competitive analysis and market forecasting to determine solution content and pricing. Authored specifications for the product and its feature content that resulted in the VPIM messaging specification adopted by the IETF. Promoted solution by developing and delivering presentations. Researched and prepared RFP responses. Meridian Mail Net Gateway received the prestigious Voice + award for the “Best New Business Application” awarded on Oct. 9,1997 at the Voice 97 Europe Expo in London, UK. Education and Training M.S., Computer Science, Villanova University, Villanova, PA. M.B.A., Management, Virginia Polytechnic Institute & State University B.S., Business Administration, Virginia Polytechnic Institute & State University Professional Credentials and Associations CCNA – Cisco Certified Network Associate CCNA – Voice - Cisco Certified Network Associate, specializing in VoIP CCDA – Cisco Certified Design Associate CWNA – Certified Wireless Network Administrator MCTS-OCS – Microsoft Certified Technology Specialist – Office Communications Server MCSE – Microsoft Certified Systems Engineer, Windows NT 4.0 including MS Exchange and M IIS, Southern Methodist University, School of Engineering and Applied Sciences, Dallas, TX JNSS-EN – Juniper Networks Sales Specialist – Enterprise JNSS-S – Juniper Networks Sales Specialist – Security
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January 31, 2012 A-39 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Associate Delivery Engineer Summary of Professional Experience Our Associate Deliver Engineer brings 21 years of professional experience, including a 20-year career in the IT sector, with 5 years focused on loading software, applications, and testing Global Broadcast Service (GBS) under Raytheon Contract. He/she also spent a year with Cisco ISO updates, in configuration for routers and switches, providing onsite delivery services and managing business processes including time tracking. During deployment, he/she performs system assessments, implementation, refinement and testing, and knowledge transfer. Confident in solutions, troubleshooting, and decision making, he/she completes tasks under time, and achieves the quality required by internal and external customers. Notable projects: FDA Regional & District Office Server Implementation. Support lead engineer in software installation ambitious project to introduce server virtualization technologies, shared SAN storage, and consolidated backup infrastructure to the FDA regional & district offices nationwide. Met aggressive timelines, costs for the FDA. Customs & Border Protection ILAB. Install difference manufacture hardware into the CBP ILAB facilities. Contributed to the success of the project by meeting aggressive timeframes and was recognized by CBP in a formal letter of commendation. Efforts resulted in GTSI Spotlight Award for customer satisfaction and consulting achievement. Department of Education. Leading in Vista refresh customer imaging. Contributed into the success of the project by meeting the timeline recognized by ED in format letter. Raytheon-Global Broadcast Service. Continuing for 6th year in GBS contact with Raytheon. Leading in testing GBS for US Army, and Air Force with the present of DC Agents within timeline. IRS Router, Switches. In-house IOS upgrade, loading configuration for millions project. Skills Summary Specialized Software – Global Broadcast Service, User Customer Software.-Cisco IOS upgrade. Operating Systems – Windows 2000, XP, Vista, Window 2003 Server in INTEL AMD. Cisco IOS. Hardware/Equipment – Cisco 2900, 3750, 6500, 7200, 4500 Series. IBM, HP. Dell Server-Hardware integrate and Diagnostic. Protocols – TCP/IP, SMTP, RTP, Other – HP, IBM. Panasonic, Dell desktop. Laptop. In process learning LINUX. Communications – Level of Efforts, Statement of Works, Technical knowledge transfers. Procurement Services. Coordination – receipt and processing of items that require staging, configuration and testing] Assembly and Staging; system preparation, configuration and staging services for all desktop equipment. Testing and Quality Assurance Processes – verifying that desktop equipment and supported software received are configured properly with Procedures Manuals; provide process for coordinating the return, repair and/or replacement of faulty products. Manage and Coordinate IMAC activities – day-to-day and project-related activities. Project Management, pre deployment and data collection, post migration support, deployment and coordination, documentation, reporting, strategy and planning, tolls creation and validation, testing, site survey, staging and integration, project closure. Professional Experience Integration Systems Engineer 1, GTSI Corp., 5/2001 – Present Update Cisco IOS, load configuration for router, switches for IRS, Federal Research Bank. Loading O/S, testing applications for Global Broadcast Service System under Raytheon requirement and approved by
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January 31, 2012 A-40 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 government agent. Rack building including SERVERS, UPS, PDU, KVM, FANS, CABLE management, Assetag Management: Performed custom Asset tags , RFID tags. Integration Technician, GTSI Corp., 8/1989 – 5/2001 Performed customer integration order in quality service and time requirement for federal, state, agency such as DOD, DOJ, Marine Corp, IRS. Services are hardware update, OS installation, asset tags. Education and Training Computer Technology, Computer Learning Center. Computer Science, Virginia Community College. General Science, Hue University, Vietnam. Professional Credentials and Associations Cisco Certified Network Associate – CCNA, 2001. Cisco Certified Network Professional – CCNP 2002 Cisco Certified Design Associate – CCDA 2007. Cisco Certified Design Professional – CCDP 2007 Cisco Certified Security Professional – CCSP 2008 Cisco Certified Internetwork Professional – CCIP 2009. Cisco Unity Design Specialist –2008. Cisco Unity Support Specialist – 2011. Cisco Security Solutions and Design Specialist 2011 Cisco Data Center Application Services Support Specialist 2010. Cisco Data Center Storage Networking Design Specialist 2010. Cisco Certified Network Associate Voice- CCNA Voice –2010. Cisco Certified Voice Professional – CCVP –2010 Cisco Certified Network Associate Wireless – CCNA Wireless – 2010. VMware Certified Professional 4 – 2010. Microsoft Certified System Engineer –MCSE – Window 4.0 –2000. Customer Service for ESL – 2004. Diploma in Computer Technology – 1988 Security Clearance Custom Border Protection: Full Background Investigation Veterans Administration: Moderate Risk Level. Department of Education: 6C.
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January 31, 2012 A-41 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Robert Hickes Key Qualifications Lead a national sales force for business development and marketing resulting in $50 Million annual revenue. Lead corporate strategy for AmCad and provide direction and insight into the Justice market, as well as responsible for corporate marketing and sales functions. Provide bid strategy in response to Requests for Proposals and executive leadership interfacing with large county or state level clients. Managing Partner for a big 5 consulting company responsible for profit and loss in the state and local justice & public safety market. Senior Vice President for corporate strategy and Business Development responsible for corporate growth of annual revenue. Career justice and public safety professional with deep experience in management and consultancy including integrated justice, project management (PMP certified), and strategic justice solutions. National lead responsible for the justice, public safety and homeland security practice in the state and local government market for a big five consulting firm. Prior to coming to the private sector, served the Pennsylvania State Police for thirty years, as the deputy commissioner of operations from 1991 to 1995 and the deputy commissioner of staff from 1998 to 2002. For over a decade, involved at the highest level of Pennsylvania state government in the planning and implementation of operational and technological projects for law enforcement and public safety. Commanded Pennsylvania’s law enforcement response the crash of United Airlines flight 93 on 09/11/2001, as well as numerous other catastrophic and emergency events throughout his law enforcement career. Other experiences include supervision of procurement and integration of one of the largest technology solutions for any state police organization, as well as management of a multi-agency statewide justice network, which was responsible for the development and implementation of cost effective information sharing, proper accessibility and security controls for criminal justice information systems. In addition to deputy commissioner duties, career also included extensive work in internal affairs/professional responsibility, liquor enforcement and police training. Extensive experience in the following areas: Program/Project Management (PMP Certified) Managing P & L Solution Development and Strategy Management Consulting Client Relationships Contract Negotiations Program Development and Administration Performance Measurement Strategic Planning Crisis Management Personnel Development and Team Building Fiscal Administration Community, Government and Trade Relations Justice and Public Safety Domain Expertise Education: M.P.A., Shippensburg University B.A., Shippensburg State College FBI National Academy Professional Experience Program/Project Management Executive manager for Integrated Justice implementation for Harris County Texas. This initiative involves three separate contracts, Implementation of court case management for County Probate & Civil Courts, Gap analysis for the other six court divisions and Gap analysis for jail management. Executive oversight for the Bexar County Texas implementation of case management for the Justice Courts for the county Engagement Managing Director for the New York City Police Department (NYPD) Authentication and Authorization project, an implementation of Tivoli identity manager and access manager and smart card/biometric access to internal computer systems.
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January 31, 2012 A-42 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Engagement Managing Director for Department of Safety New Hampshire Municipal Agent Automation Project – Staff Augmentation &.Implementation Engagement Managing Director for Phase III of the New Hampshire integrated justice Project, J- ONE, One Network Environment for Justice Project manager for the Communications and Marketing Plan for the Ohio Law Enforcement Gateway (OHLEG) project for the Office of Attorney General for the State of Ohio. Chairperson for the Justice Network (JNET), an alliance of eleven criminal justice related agencies that coordinate an ambitious technology-based program to promote information sharing, networking, and interoperability among state and local agencies. Responsible for the development and implementation of business practices to promote cost effectiveness, information sharing, and proper accessibility and security controls for criminal justice information systems. Responsible for the application of technology to the agency’s business processes including establishing an enterprise network, in-car computing, records management system and consolidation of dispatch function. Business Process Reengineering Orchestrated a strategic planning initiative involving all bureau personnel in the evaluation and continuous improvement of the bureau’s performance. This effort has allowed the bureau to make significant strides toward a total quality goal. Responsible for assessment and implementation of agency facility security for approximately 100 installations throughout Pennsylvania, including CCTV, alarms, physical and evidence security. Law Enforcement Advisory Committee to the Pennsylvania Commission on Crime and Delinquency, and chair the Forensic Services subcommittee of that group. Crisis Management Commanded the Pennsylvania State Police response to the crash of United Airlines flight 93 in Shanksville, on September 11, 2001, following the terrorist attack of the flight. Commanded the Pennsylvania State Police response to the crash of U.S. Air Flight 427 in Pittsburgh on September 8, 1994. Deputy Commissioner of Operations for the Pennsylvania State Police 1991-1995 Training and Development Spearheaded the creation and implementation of the CHOICES program reaching 80,000 students to educate Pennsylvania’s high school and junior high school students regarding the legal, physiological and social ramifications of underage drinking. Commander the Pennsylvania State Police Bureau of Training and Education Financial Management Managed P & L for consultancy unit in excess of $8 million. Managed $600 Million Agency Budget for the Pennsylvania State Police Managed independent $60 Million Bureau Budget for Liquor Enforcement agency
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January 31, 2012 A-43 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Ryan B. Schoenfeld Professional Experience Senior Vice President/Vice President, AMCAD, 1/2001 – 12/2005 Responsibility for business development, sales and marketing; growth of the AMCAD prospective pipeline to more than $200 Million; continuing support and growth of customer relationships; solidifying of relationships with partners and resellers; increasing existing contracts through new revenue streams; and providing coordination between business development and implementation and development teams. Marketed and sold solutions across a number of horizontal and vertical lines of business – specific focus included state and local government applications and services for land records, vital records, court case management, enterprise-wide imaging, conversion, indexing, redaction, eCommerce, micrographics, vault storage, web hosting, and disaster backup and recovery solutions. Managed an increase in company backlog to more than $40 Million. Managed the increase in AMCAD revenue growth by more than 1,000% over the past five years. Awarded 2005 Washington Technology Magazine Channel Leader – the only finalist nominated by a customer. Developed and negotiated nation-wide reseller and partner agreements with major third party vendors and competitors. Led effort to identify and procure a service bureau to bring in-house more than 40% of company revenue. Awarded AMCAD 2004 Sales Person of the Year. Consistently led the company in revenue consisting of the highest profitability projects. Directly responsible for identifying and closing more than $45 Million in sales previous six years. Built and managed one of highest revenue growth and highest profitability sales teams in industry. Implemented company projection system. Managed tradeshows, trade organization and industry participation. Manager of Business Development, AMCAD, 1/1999 – 12/2001 Developed Internet-based Electronic Commerce Partnership for government agencies to fund enabling technology through unique public/private partnerships. Managed and developed new business including land records applications, GIS, imaging, Internet, electronic commerce, and document conversion. Market products and services to 3,600 clients in the United States Independent Consultant, AMCAD, 8/1998 – 12/1999 Part of AMCAD team to develop plans for Land Records Modernization (LRM) for Circuit Court Clerks under contract with the Commonwealth of Virginia. LRM will allow the Clerks to have searchable, Internet accessible land records via a common interface across the Commonwealth. Consultant, Gannon Technologies, Inc., 4/1998 – 7/1998 Developed relationships and partnerships for imaging, Internet, and backfile services and systems. Developed new solutions architecture for Internet-based imaging application. Business Development Manager, Tax & Revenue Practice, Unisys Corporation, 1/1998 – 4/1998 Promoted to Business Development Manager and assigned $2.5M quota to develop consulting engagements and deliver systems to customers. Consultant, Tax & Revenue Practice, Unisys Corporation, 7/1996 – 12/1997 Developed business opportunities and built relationships with major public sector clients emphasizing tax and imaging systems and other enabling services and technologies. Supported Senior Sales Management in consulting with new clients. Assisted in supporting engagements in excess of $18M of new business.
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January 31, 2012 A-44 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Managed and supported over 15 key industry trade shows per year. Identified and qualified accounts business requirements and budgetary restrictions. Prepared and conducted client demonstrations and presentations. Demonstrated state-of-the-art technology including imaging, workflow, remittance, and ICR/OCR. Designed and developed Internet home page used as model for all practices in Public Sector Organization. Awarded Achievement of Excellence Award for consulting. Managed and produced Tax & Revenue Newsletter distributed to over 2000 clients in North America. Assisted in creation of marketing plans, brochures, and supporting materials for the sales process. Supported the development of a nation-wide property tax sales strategy. Provided on-site support for Massachusetts Department of Revenue Image-Enabled Tax Processing System. System Tester and Analyst, Marasco Newton Group, Ltd., Summer 1996 Performed acceptance testing for EPA’s national information management system of Superfund sites. Designed and implemented Reports Testing Template adopted as an official testing guide for testers. Education: B.S., Computer Science/Political Science, James Madison University
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January 31, 2012 A-45 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Gary Egner Key Qualifications Over 20 years of automation experience in the Justice Solutions Industry. Areas of expertise include: Marketing and Business Development Strategic Planning Product Knowledge Court Knowledge Expertise National Industry Standards Judicial System Solutions Project Management of multiple projects Account Management of multiple projects Client Relations including problem solving and issue resolution Analysis, Architecture and Design of software solutions Industry knowledge of innovative technologies such as XML and Web services Customer Help Desk Management Implementation Management Systems Integration Management Senior Vice President, Justice Solutions, AmCad Responsible for developing the business development strategy, marketing and partner strategy for AMCAD justice and public safety that included all creation of the conference participation, advertising strategy for the justice industry, design of booth materials, design of collateral materials, territory expansion strategy, partner relations, sales presentation and association participation. Represent the company with industry association and memberships. Participate on the company’s executive council to direct the company business strategy. Business Development and Marketing, MAXIMUS Marketing and partner strategy for MAXIMUS that included all creation of the conference participation, design of booth materials, design of collateral materials, territory expansion strategy, partner relations, sales presentation and association participation. Participated on committees in the creation of national court standards in association with the National Center for State Courts. Business development responsibility included territory planning and management, proposal processing, direct sales to key account, partner selling. Through the period of 1990 to 2001 was the only sales person for MAXIMUS and was responsible for the growth of the division from four customers to over two hundred customers. Key accounts sold during period included but not limited to: District of Columbia Superior Courts ($5 million) Houston Municipal Court ($11 million) Commonwealth of Massachusetts ($13 million) Lake County, Indiana ($4 million) Kent County, Michigan ($6 million) Cleveland Municipal Court ($6 million) Franklin County Municipal Court ($3 million) Florida Association of Clerks (TCATS project) Support Desk Reorganization While serving as temporary support desk manager (18 month) Mr. Egner was responsible for the reorganization of the support department for MAXIMUS. This reorganization includes development of policy and procedures, implemented a new phone system, incorporated Internet capabilities for customer
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January 31, 2012 A-46 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 and created a triage process to handle high level calls. Implemented a plan that reduced the back log of customer calls from over 500 to 60 over a two-month period. Management of Training Staff Hired and managed CourtView trainers for MAXIMUS Justice Solutions. Included assigning trainer to implementation projects, creation of training certification program and evaluation job performance. Project Manager, State of Ohio Interfaces Managed the integration of the State Reporting System into the CourtView software for the state of Ohio. Project Manager/Director, District of Columbia Superior Court Project Manager, responsible for the completion and transition to a live environment of a fully functional CourtView application. Responsible for all aspects of ensuring a successful implementation of CourtView in the District of Columbia Superior Court for all case types and 1200 total users. Project Manager, Trumbull County Courts Project Manager, responsible for the completion and transition to a live environment of a fully functional CourtView application. Responsible for all aspects of ensuring a successful implementation of CourtView in the Trumbull County for all case types. Project Manager/Director, Cleveland Municipal Court Project Manager, responsible for the completion and transition to a live environment of a fully functional CourtView application. Responsible for all aspects of ensuring a successful implementation of CourtView in the Cleveland Municipal Court. Client Conference Responsible for development and organization of the MAXIMUS Justice Solutions Client Conference. Included developing the theme, agenda, education curriculum, staff scheduling and training sessions. MAXIMUS Justice Solutions In Court Module Analysis, detail design, data modeling, and business specification development. Education B.S., History and Political Science, Findlay College Dale Carnegie American Sales Management Certification Association Memberships Forum for the Advancement of Court Technology (FACT) National Association of Court Managers (NACM) IJIS Institute
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January 31, 2012 A-47 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 John Moss Key Qualifications 20 years of experience with consistent objectives delivery, meeting commitments and exceeding expectations Proven Leadership credentials combined with ability to work with Senior Customer and Corporate Executives to deliver successful results. In depth understanding of the business dynamics, competitive trends, customer requirements and financial metrics. Consistent high achiever in sales, ranking in top 10% every year, including two years in top 1% of a multi-national large corporation Strong technology background with in depth knowledge of networking technologies, software, and applications Professional Experience Vice President of Sales, Enterprise Content Management Systems, AMCAD, 2009-Present Responsible for global sales of the Enterprise Content Management solution, which includes a combination of 3rd party software and AMCAD services and software Delivered proposals for major account opportunities in Miami-Dade County, Arizona AOC, Illinois State Fire Marshal, Chicago Housing Authority, Spartanburg County Developed the go to market strategy for Content Management solution, including ongoing development of channels and partners Expanded position in Cook County, IL by identifying and driving new opportunities in the Board of Review, Assessor, Treasurer, and Medical Examiner offices Nortel, 1997 – 2009 Director, Complex Solutions (May 2008 – Present) Responsible for delivering proposals and sales support for complex solutions, which included a mix of enterprise products and services Created and delivered executive level strategic presentations which highlighted the solutions values and their direct relevance to the customers’ business imperatives Successfully developed, presented and sold new software solutions to key corporate accounts Led teams that developed new centralized architectures for contact centers, resulting in significant cost savings for global accounts customers Senior Manager, Enterprise Business Development (March 2003-May 2008) Led teams focused on creating new business opportunities for optical sales into the enterprise accounts. Exceeded sales goals consistently achieving over 100% of annual quota target and recognized with Honor Circle award. Created network value proposition targeted at education vertical and presented at industry conferences and to executive level decision makers. Developed, marketed, and promoted new service provider solutions targeted at storage networking. Delivered sales training and provided sales support to accelerate business objectives. Leader for optical business unit strategic plan, specifically responsible for identifying new business opportunities in emerging vertical markets Increased Nortel’s Optical market share and mindshare in the higher education vertical market. Achieved sales growth of over 40% in this market. Led cross functional team in developing a new managed service for wireless broadband networking targeted at the education vertical.
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January 31, 2012 A-48 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Manager, Analyst Relations (November 2002- March 2003) Represented Nortel’s complete optical portfolio and strategic direction to industry analysts. Successfully improved Nortel’s business relationship with key industry analysts by simplifying reporting mechanisms and instituting a customer focused approach in the organization. Increased Nortel’s visibility for storage networking solutions through targeted campaigns to key analysts. Instituted regular executive level interactions of CTO and business unit president at analyst events and industry tradeshows. Account Marketing/Technical Sales (April 1997- November 2002) Delivered new business contract with Qwest (formerly LCI) valued at $60M/3yr after first 6 months in position. Recognized with “Big Game Hunter” award. Managed Nortel’s leading optical account, Qwest, eventually growing business to over $1.0B/yr. Awarded Circle of Excellence (Nortel’s award for top 5% of sales force) Led interactions with key customer executives on market directions, business drivers, and strategic directions. Created innovative commercial proposals that resulted in significant margin improvements with future sales and value pricing. Education B.S., Electrical Engineering, Southern Methodist University
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January 31, 2012 A-49 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 John A. Cognetti Professional Experience Senior Vice President, Records Management, AMCAD, 2003 – Present Management Responsible for operations for AMCAD’s Government Records Solutions division and Document Services Division consisting of over 40 full time employees and 100 temporary staff. Manage, supervise, and train AMCAD’s Software support, Account Management, and Project management staff. . Responsible for developing, coordinating, and publishing Implementation schedule Develop and maintain project tracking procedures used in all AmCad implementations. Responsible for the coordination and management of eCommerce across all AmCad Product lines. In charge of resource allocation for AmCad implementations. Project Management Managed all levels of project implementation. Including managing customer expectations, scheduling, running meetings, billing, facilitating change order, and communication with third party vendors. Developed and implemented change of process procedures in order to streamline labor and increase production during time-sensitive projects. In charge of analyzing and updating individual project budgets. Performed requirements gathering and developed functional specifications for Land Records Systems, Vital Statistic Systems, and Document Conversion Projects. Database Administrator Work both in Oracle and SQL Server Conversion of Legacy databases into AmCad database structure Wrote cursors to be used in data formation and manipulation Customer Support Developed Customer Support organizational and communication standards Developed and Maintained Customer Relationships in order to ensure Customer Satisfaction Developed AiLis software documentation Quality Assurance Lead QA Analyst in charge of managing and tasking QA department In charge of Maintaining Test Environment Developed and Maintained Test Acceptance documents for Build Verification Education M.B.A., COperations Management, University of Maryland, Robert H. Smith School of Business B.S., Decisions and Information Sciences, University of Maryland
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January 31, 2012 A-50 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065 Alexander McCall Key Qualifications Responsible for delivery of all AMCAD Justice Solution software contracts and division resources. Fully certified Project Management Professional (PMP). Extensive project experience with land record and court case management system, executive management, project management, training, implementation, and support. Extensive domain knowledge regarding land record management, vital records management, court case management, and archival standards. Extensive experience implementing and managing archival microfilm production. Technical background in: o Coding: C++, VB 6.0, Pascal o Web: Java, XML, ASP.Net, HTML o Database: SQL Server, MS Access o Environments: Windows 98/NT/2000/XP o Other: MS Excel, MS Word, MS Visio, MS Project Professional Experience Vice President of Judicial Solutions, AMCAD, 2002 – Present Project Management Project Director for the Harris County, Texas Integrated Justice project and Project Manager for the Harris County, Texas CCO Civil and Probate Court Case Management project. Project Manager for the Arizona AOC Statewide Court Case Management System project. Project Director for the US Virgin Islands Superior Court Case Management project. Responsible for managing maintenance issues, product upgrades, change orders, and customer relations in the following county offices: Ventura County, CA; Clark County, NV; Collin County, TX; St. Charles County, MO; Adams County, CO; Colonial Heights, VA; Comal County, TX; Shelby County, AL. Project requirement gathering and implementation planning. o Conform to PMBOK3 project management standards. o Contract negotiation and development. o Creation of detailed projected schedules via Gantt Charts. o Creation of change control plans. o Serve as a member of various change control boards. o Develop and maintain Risk Management Plans o Lead and participate in requirement gap sessions. o Develop and maintain SRS and Requirement Traceability Matrix documents. o Lead and participate in system JAD sessions. o Develop and maintain Internal & External System Design documents. Developed AmCad AiCMS and AiLIS System training curriculums. Developed and implemented change of process procedures in order to streamline labor and increase production during time-sensitive projects Manage document scanning projects. Corporate budget forecasting and analysis. o Develop spend plans. o Develop project cost analyses. o Develop and maintain annual and quarterly budget forecasts. Product Implementation Leader of AmCad AiLIS and AiCMS System training sessions. Have led 1-4 week long training sessions for numerous projects.
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January 31, 2012 A-51 City of Charlotte Cooperative Purchasing Alliance Technology Products and Associated Services RFP No. 269-2011-065
Led and assisted in numerous AmCad AiLIS and AiCMS System onsite implementations. Developed AmCad AiLIS and AiCMS System user manuals. Extensive experience with product QA and post-implementation support. Sales & Marketing Have served as AmCad representative at conferences across the country. Developed comprehensive AmCad AiLIS System marketing kit. Regularly lead AmCad AiLIS System demonstrations for potential clients. Regularly work on responses to the RFPs of potential clients. Archival Microfilm Management & Expertise Managed all aspects of the AmCad Microfilm Services Division from infancy to current state as a profitable company branch with a six-figure annual revenue stream and fulltime staff. Presently managing 11 concurrent projects. Familiarity with land record archival practices and standards throughout the country. Expertise with Kodak Archive Writer and Kodak AWIS software. Developed AmCad’s ANSI-compliant microfilm production and QA procedures. As a consultant, established microfilm production procedures in the following county offices: St. Charles County, MO; Johnson County, KA; Madison County, AL; Shelby County, AL. Responsible for all divisional cost analysis work, budgeting, forecasting, and pricing. Developed AmCad’s standard microfilm production contract. Conceived and managed development of process streamlining software. Developed all marketing materials. Education B.B.A., Management Information Systems, University of Notre Dame Certified Project Management Professional, Project Management Institute
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January 31, 2012 A-52