Chicago Corporate Solutions Team Led by David J

COLLIERS INTERNATIONAL | CHICAGO Chicago Corporate Solutions Team led by David J. Burden

Accelerating success.

2017 2 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 3

The Chicago Corporate Solutions Group is pleased to have an opportunity to provide an overview of our corporate real estate service lines of Transaction Management, Lease Administration and Portfolio Strategy.

Our team led by David Burden has extensive experience in these services, tied together by a tested technology platform. Colliers has a proven track record delivering comprehensive real estate services to major corporate clients. In every instance, we have managed to improve processes and realize quantifiable savings. 2 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 3

Champions for Your Success

Colliers brings a sharp focus to advising high-profile businesses with large, complex needs – from businesses with a single local project to those operating in multiple markets. Because of this unmatched expertise, we can deliver real estate business solutions that:

›› Add measurable value ›› Improve workplace performance ›› Reduce costs

Burden’s team is an integral component of Colliers’ market leading tenant- focused advisors in gateway metropolitan areas across the Americas working as one collaborative, accountable team to address your real estate issues. We operate at strategic and tactical levels with your company‘s leadership to enable well-informed, profit-driven real estate decisions. Few of our competitors have this kind of high-level, integrated service group. Advocates for Your Profitability

To achieve optimal results, your Colliers Team gains a thorough understanding of your business; your exact space needs; and your specific expectations, goals, and challenges – a typical beginning in the real estate services industry. However, atypically, we bring together the best practices, tools, experience, and negotiating expertise of Colliers’ most practiced and talented tenant rep brokers to achieve your goals. By sharing the best-in-class thinking of our preeminent specialists from across the United States, we are better positioned to give you the highest- quality advice and thus achieve the most advantageous results. 4 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 5

Superior Service. Outstanding Results.

The Occupier Advisors are dedicated to continuous process improvement and shares “ever-better” practices to deliver a continually improving level of service unmatched in the industry. Strengthened by Colliers national and international infrastructure, our solutions flow from business and real estate strategy alignment to project implementation to higher profits for our clients.

Our areas of expertise include, but are not limited to, the following:

Core Capabilities ›› Superior analytics, customized modeling ›› Transaction execution with deeply managed process tools ›› Strategy development and execution to set the right course ›› Change management integration to improve business process ›› Workplace performance improvement counseling ›› Focus on how the real estate contributes to higher profits

Additional Capabilities ›› Property management ›› Capital project management ›› Asset acquisition and disposition ›› Valuation, advisory, and appraisals ›› Facilities management ›› Colliers 360 – analytic dashboards 4 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 5

Why Our Team?

Colliers Attribute Benefit to Client

Decreased business operating risk, improved execution Market-leading, highly experienced brokers across the board Collaborative, accountable team that apply the Added, measurable value in all steps in the process broadest knowledge/expertise to your project(s) Lowest possible real estate costs, improved workplace Relentless advocates for you performance, and increased overall profitability Best deal with greatest flexibility, all applicable incentives, Tenacious negotiators and most thorough documents

Best-in-class analytics Time, money, and risk savings

Non conflicts - 100% transparency Exclusive representation and continuous communication

Recent Team Awards and Recognition

• Winner, CoStar Power Broker (2010-2015)

• Winner, Everest Club Top Producers Award - Ranked #1 Chicago (2015, 2014, 2010), #10 Colliers Americas Region (2015)

• Finalist, Colliers Pinnacle Award (2014)

• Winner, CoreNet Service Provider of the Year Award (2015)

• Finalist, Greater Chicago Food Depository Office Broker of the Year (2014, 2010)

• Finalist, NAIOP Chicago Downtown and Suburban Office Broker Transaction of the Year (2014, 2010)

• Finalist, NAIOP Mixed Use Development Project of the Year (2014) 6 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 7

Service Expertise Delivery structure and technical expertise—Colliers offers proposing a project delivery structure focused on strategic direction, technical expertise, centralized control and local delivery, all tied together by a single-point-of-contact and a formalized mechanism for ensuring quality control.

Depth of resources—One of Colliers’ acknowledged strengths is the scope and depth of our presence in local markets. Colliers is one of the largest real estate service organizations in the world, and currently conducts business in more markets than any other real estate provider.

Ability to integrate with client business and processes—Although Colliers offers an integrated platform and complements our in-house services with top external software providers, it is our ability to integrate clients, service providers and real estate transactions across locations and platforms that distinguishes Colliers from our competitors.

Ability and willingness to partner with client—The history of Colliers’ work with corporate clients is based on the concept of partnership. We propose to support our commitment to working with your company as partners by delivering experienced personnel that will function as an extension of our client’s staff.

Technology— Colliers360° Business Intelligence supports our client’s chosen technology platform and provides transparency of data, processes and market intelligence. Unique to the industry, this proprietary technology software solution offers easy-to-read dashboards, enabling fast decision-making and speed-to-market. Sharepoint is a customized interface that enhances collaboration between your company and our team. Sharepoint has proven to help our clients get their portfolios more organized by utilizing productivity tools and managing documents. 6 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 7

The Team David Burden, SIOR, MBA is a Principal and leader of the Chicago Corporate Solutions Group which specializes in providing tenant representation brokerage and strategic real estate advisory services for corporations. He has worked closely with small companies and Fortune 500 corporations and has developed best practices for identifying and implementing strategic plans to minimize costs and maximize flexibility. David has developed expertise in portfolio strategy, footprint optimization, operational consolidation, capital expenditure management and financial forecasting. David is a leader in the firm, both locally and nationally, and has extensive experience establishing, managing, and supervising corporate accounts. David earned his MBA from Northwestern University’s Kellogg School of Business and a BA Economics from the University of Illinois. He began his career in 1992 as an economic development advisor, and later as a site selection consultant for Arthur Andersen before transitioning later to tenant representation and corporate real estate services.

Tom Berarducci is a Senior Associate within the Chicago Corporate Solutions Group. Tom has worked in the industry for over nine years specializing in tenant representation and transaction advisory services. His strengths include strategic lease negotiations, financial analyses and market knowledge, providing a full range of real estate services to both local and national accounts. During his career Tom has represented a diverse group of clients including office, industrial, retail and medical users both on a local and national level.

Megan Richardson is a Transaction Manager within the Chicago Corporate Solutions Group. An experienced portfolio manager, Megan specializes in day to day management of client accounts which includes transaction and portfolio management services as well as financial analysis. Before transferring to the Chicago office, Megan worked at Colliers International in Australia where she managed the Australian Post Victorian and Tasmanian property portfolio that was made up of retail, commercial and industrial properties.

Stephanie Bujwit is our head Senior Financial Analyst within the Chicago Corporate Solutions Group. Stephanie specializes in coordinating with team members and clients to develop comprehensive financial analysis portfolios that are highly project-specific. Her work includes developing proformas to project estimated costs, utilizing a blend of extend analysis to leverage negotiations with landlords to reduce rental rates, and producing other financial models that ensure tenants achieve the lowest real estate cost structure possible.

Lisa Rosenboom is a Senior Client Services Specialist in the Downtown Office Advisory Group and key member of the Corporate Solutions Advisory Team led by Principal David Burden. Lisa is a direct liaison between the team and their clients and manages the day-to-day and ongoing communications process. She additionally provides support in marketing strategies, meeting and event planning and project management. Lisa’s accomplishments range from crafting visually stimulating presentations and videos for meetings and conferences to streamlining budgeting processes, resulting in productivity and time management improvements. 8 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 9

More than 10 Million square 10M feet of leased space

Completed transactions in 420 Chicago and Nationwide

Completed transactions 76% 2,000-20,000 square feet

45 Fortune 500 Companies

9 Headquarters Transactions 8 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 9

Clients Ability One Consulting Food Affinia Group Braun Consulting ConAgra APAC Customer Service Navigant Consulting Gold Star Foods ARCCA The Strive Group Morton Salt Autism Speaks True Partners Consulting Nestle Bally Total Fitness Wheaton Group Ralcorp Brightstar Zagnoli McEvoy Foley LLC Brilliant Financial Staffing 270 Strategies Healthcare Business Office Systems Accretive Healthcare CAPS Group Entertainment ArjoHuntleigh CBR Intersport Cardinal Health Clear Focus CorSolutions Cloverleaf Financial Hanger Orthapedics CoAMS Accredited Home Lenders Neurological Associates Concierge Unlimited AIG Cull Martin & Associates AP Capital Hospitality Dematteo Monness AXA Hilfiger Hospitality Design Studio BGR Group Directions Training Center Beecken Petty O’Keefe & Company Insurance First Industrial Benford Capital Partners Allied World Georgia Pacific Charles Schwab Allstate Haworth Charter Mac Arthur J. Gallagher & Co. Home Depot Chicago Title & Trust Chubb Group of Insurance Companies Jacobs & Clevenger Citicorp Colemont Insurance JTC Click Commerce Cozen O’Connor Insurance Keslo-Burnett Co. CHS Capital Health Insurance Brokers Lisa P. Maxwell Credit Suisse Nationwide Insurance LKQ Corp Dearborn Partners Pure Insurance Maquis Jet Partners Fair Isaac Corporation State Farm Insurance Co. MAXIMUS First American Title Neopost Golden Star Capital Law NiSource HedgeServ Dale & Pekenas Nolan Transportation HSBC Gordon Rees Plibrico Merrick Ventures Wexler Wallace PTS Labs Morgan Stanley Roberts & Ryan Nuveen Investments School Salmons and Brown Oppenheimer & Co. Academy for Global Citizenship Scrip Products Premiere Mortgage Services British School of Chicago Securitas Prudential SAE Steelcase Sovereign Bank Talcott Communications Sub Life Financial Technology Tecta America Corp. Thomas White International Cambridge Solutions Turkish Airlines Tristar Title, LLC Computer Associates Valvic Union Planters Computershare Valspar US Bank GlobalView Vertis Wachovia Securities Convergint Technologies Winters Management Wells Fargo Interactive Data Storage William Harris Investors Investment Technology Group Wilshire Associates LinkedIn Zurich (North America) Model Metrics Premiere Global Services Sedgwick CMS Universal Access Vanco Whittman Hart 10 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 11

Success Story British School of Chicago

LOCATION: Ten years after successfully introducing a new learning curriculum to the City 161 W. 9th Street, Chicago, Illinois of Chicago, The British School of Chicago was bursting out of its 75,000 SF premises at Halsted and Eastman and hired Colliers International to be its SIZE: exclusive tenant representative and strategic real estate advisor to provide 102,000 square feet a long term solution for a high school campus. The challenges of finding an existing building or new development site for school use would be numerous, INDUSTRY: from finding appropriately zoned property to getting financing and City Council School/Education approval.

The Colliers Project Team’s expertise included development, tenant representation, land, capital markets, financial analysis and government relations.

Finding a two acre site for school use within a few mile radius of Chicago’s Loop is like finding a needle in a haystack and would require non-traditional brokerage services. Industry latent relationships would become critical to identifying alternatives for property development or redevelopment, as no existing buildings on the market met the search criteria. Colliers created a competitive set of alternatives, from existing buildings to undeveloped land to re-use possibilities. Each of the options also required leveraging relationships with architects, contractors, lawyers, lenders and developers to prepare site plans, feasibility studies and financial analysis for in-depth consideration by the school’s international management team.

The project is still under construction but on the verge of implementing a solution after a diligent and comprehensive process. The planned solution includes a 102,000 SF state-of-the-art building with 50 classrooms, a multi- purpose gym, auditorium, and an adjacent athletic field, playground and park that will be the envy of competing schools. 10 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 11

Success Story Ralcorp (acquired by ConAgra Foods)

LOCATION: The challenge many organizations face is that they don’t have real estate National directors on staff. Even those that do are often overwhelmed with portfolio management. For instance, our team was hired by Ralcorp Holdings in 2011 to SIZE: assist in assessing the size, obligations and locations of a portfolio consisting Approximately 1 million square feet of over 110 locations consisting of over 22 Million square feet. Ralcorp’s of transactions annually newly established structure streamlined the company’s portfolio and improved lease agility. Services provided increased agility for the lien real estate staff to INDUSTRY: provide critical data to their M&A staff during the time when ConAgra acquired Food Ralcorp. As real estate advisors, we have experienced how Colliers’ method of streamlining an organization’s real estate portfolio management process, whether it be office or industrial/warehouse space, has positive effects on growth and performance.

Our Corporate Services team provided Portfolio Management, Strategic Planning, Lease Auditing, Financial Analysis and brokerage services for Ralcorp’s leased and owned industrial and office portfolio that comprises approximately 12 million square feet. 12 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 13

Success Story ArjoHuntleigh

LOCATION: Before healthcare equipment provider ArjoHuntleigh acquired a branch of a National competitor, KCI, it had 16 locations. After the acquisition, this number grew to over 110 locations nationwide. This massive increase in portfolio size exposed SIZE: their real estate system’s inefficiencies and caused an organizational dilemma. 102,000 square feet Our team was hired over a competitive field to provide Transaction Management and Lease Administration for a decentralized real estate operation into a INDUSTRY: manageable, efficient portfolio that continues to yield significant cost savings. Healthcare 2014 Results Overview Total Transaction Value vs. Total Value Add

Value of TI Allowance/Landlord Works Negotiated

$767,955 $7,906,165 $2,496,994 $1,622,980 Value of Rent Over Term Total Value Add Rental Savings (Incl. Abatement) From Negotiations

Value of Rent Abatement Negotiated

5 ArjoHuntleigh Inc. Year in Review 12 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 13

Success Story Nuveen Investments

LOCATION: Re-evaluation of existing partnerships leads to competition, which is a 333 W. Wacker Drive, Chicago, IL fundamental driver of innovation, growth and profitability. While they were pleased with existing real estate partnership, Nuveen Investments decided to test SIZE: the market and interviewed nine different real estate firms. Colliers was chosen 167,000 square feet to represent Nuveen during the lease restructure of their corporate headquarters in Chicago. After successfully completing the assignment, Colliers was retained INDUSTRY: as Nuveen’s exclusive provider and has since completed 9 different assignments Financial Services from California all the way to Hong Kong.

Our team prepared a project charter and strategic plan, then evaluating new construction alternatives and well as existing buildings within the West and Central Loop Submarkets. After extensive programming, market review, and proposal exchanges, it became apparent to Nuveen that negotiating a cost effective early restructure of its existing lease was the most prudent course of action. This restructure included capital concessions to improve not only Nuveen’s space but all of the building’s public spaces leading to that space while also securing exclusive building signage rights at both entries and on top of the building.

A 167,000-square-foot 12-year lease extension was negotiated by the Colliers team at 333 S. Wacker Drive with Nuveen occupying eight full high-level floors. Nuveen will now benefit from signage rights on both the front and rear entrances and building top. In addition to much greater identity, Nuveen also has highly flexible expansion and contraction rights. Employees and customers alike benefit from the location which is close to Metra stations and other public transportation. 14 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 15

Success Story Charles Schwab

LOCATION: Charles Schwab’s recent growth, stemming from its acquisition of a number of smaller companies, 150 S. Wacker Drive, led to a requirement for more space with flexibility for continued growth opportunities as well as Chicago, IL downside contraction protection clauses. The expansion space needed to be coterminous with The Schwab Centre its existing office lease and ground floor retail space at its flagship location on Wacker Drive in Chicago, IL. It was highly challenging to locate a large contiguous block of office space in the tight West Loop market where Charles Schwab could consolidate the acquired companies and grow SIZE: organically while also maintaining the ground floor visibility of the retail signage located on all four 105,000 square feet sides of the building in a highly trafficked location passed by thousands of Metra train commuters daily. INDUSTRY: Financial Services The team’s approach to this assignment focused on creating leverage within the building and beginning the negotiation process to achieve an early rent reduction, tenant improvement allowances and abatement.

The Colliers team successfully negotiated a lease renewal and expansion for a total of 105,000 Square Feet. The negotiations included a flexible commencement schedule for the 67,000 SF of expansion premises. Negotiations also included, a long term extension of the 32,000 SF existing office premises, and the 5,711 SF retail space on the first floor. Leverage produced favorable results at a reduced rental rate and coterminous expiration dates for office and retail. Additional concessions included naming rights to the building, increased signs on the ground floor and in the lobby, a generous free rent period, an above market tenant improvement allowance to help Schwab improve all the spaces, as well as long term flexibility for growth, contraction and early termination.

Corporate identity for Schwab was outstanding following the negotiation of the plaza’s naming rights, which will now be known as The Schwab Centre at 150 S. Wacker Drive. A testament to customer satisfaction, David has been Schwab’s exclusive tenant advisor around Chicago for nearly 15 years. 14 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 15

Success Story Oppenheimer & Co.

LOCATION: Oppenheimer and Co. is a leading national investment boutique with 150 500 W. Madison Street, Chicago, IL professionals housed in branch operations in Chicago.

SIZE: Six months before the lease expiration of 46,000 sf of underutilized Class A office 41,000 square feet space on the 24th and 25th floor of 311 S. Wacker, Oppenheimer & Company hired our team with a long-term objective to renew, downsize, increase space efficiency INDUSTRY: and retrofit the premises with cosmetic improvements. Financial Services A fast-track schedule was established, which included a short-term extension while space programming and business objectives were established. Ownership of the existing property was reluctant to offer competitive market deal and our team quickly identified available buildings to match the search criteria. The top two floors at 500 West Madison emerged as an attractive relocation alternative after 9 rounds of intense proposal negotiations.

Quantitative and qualitative objectives were accomplished through a relocation process that originally started with a renewal objective. Oppenheimer now enjoys top floor building prestige, monument signage, improved employee commuter patterns and increased access to amenities. From an economic perspective, on a net effective rental basis, the accepted offer was 56% less expensive than the original offer to renew. • $110 per SF per year savings from original offer to final negotiated offer • 11% reduction in square footage through space efficiencies • Long term lease flexibility created through negotiated space expansion and termination options 16 CHICAGO CORPORATE SOLUTIONS GROUP CHICAGO | COLLIERS CORPORATE INTERNATIONAL SOLUTIONS GROUP | COLLIERS INTERNATIONAL 16 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 17

Our approach to the services detailed herein is based on the same fundamental approach applied to all of our assignments. Specifically, we use all of the considerable resources of our firm to ensure that our clients benefit from the most effective and efficient processes and practices for achieving their corporate goals. Colliers will always ensure the best product and delivery mechanism for our clients. Your company can be confident that all of the services we provide—Transaction Management, Lease Administration, Portfolio Strategy or Consulting—will meet the need exactly, and surpass even the highest expectations. 16 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 17

Project Service Lines

Corporate Services

Worldwide, today’s leading businesses rely on Colliers to align their real estate and workplace strategy with their core business plan. We deliver customized, accountable and innovative real estate solutions that result in the best service experience for our clients. Our professionals specialize in understanding our clients’ unique needs as an extension of your corporate real estate organization— be it engagement with your internal customers, expertise in your industry, a new market or a special asset type. This creates a competitive advantage for you by having an advisor that will drive scenario planning, make recommendations and implement effective strategies that accelerate your success. Customized • No “canned” programs and service delivery • Heavy investment during the transition process to design a tailored delivery model and tools Accountable • Consistent processes and results through a clear point of accountability • Operating under a single global services agreement that governs the specific scope of work • Performance commitments are tied to KPIs, SLAs, performance-based fees and a code of conduct across all geographies Innovative • Passionate about developing new tools and technology that position us as a thought leader • Implement continuous improvement programs that maximize impact • Colliers360° client technology platform—a cloud-based, leading-edge business intelligence and dashboard system—as a customized, secure web portal to manage all activity, measure performance and make efficient, well-informed decisions • Operating a proprietary process which identifies gaps in alignment between a client’s core business strategy and the corporate real estate function 18 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 19

Transaction Management

Our Corporate Services Group partners with local market experts to ensure we provide the best possible solution for you through minimizing occupancy costs, selecting the right site for your business, expanding, contracting or disposing of your facility, renegotiating a lease or opening your doors for the first time.

We combine our in-depth market knowledge with sophisticated financial tools, site selection mapping and move management techniques to deliver the most efficient and effective tactical implementation for your tenancy needs. Our professionals are organized into global and regional teams that specialize by asset type (office, industrial, retail) and formalized practice groups that focus only on clients within a specific industry (automotive, energy, insurance, etc).

For property dispositions, we develop and execute detailed marketing strategies based on your specific goals for the property. Our integrated approach to property marketing includes considering the entire go-to-market cycle: targeting the right audience, positioning the property, developing the creative materials and timing the sale or lease. With our global strength, we are able to handle entire countries, cross-border regions and global portfolios. 18 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 19

Lease Administration

Our global centers of excellence for Lease Administration regularly deliver a compelling return on investment for our clients. Consistent with our Corporate Services value proposition, customization and flexibility have been built into our operation—our team actively manages client portfolio data housed in many of the most popular and robust lease administration database and Integrated Workplace Management Systems (IWMS) technology solutions in the industry. Our specialists will work with your existing database, or lead an evaluation to identify the optimal system for your individual needs.

Colliers Lease Administration professionals are dedicated to helping clients with multiple sites manage their leases in a more efficient manner, saving time and money.

Lease Administration Technology

Lease management can pose a challenge both financially and administratively, for companies with widespread operations. Colliers International lease administration specialists are dedicated to helping clients with multiple sites manage their commercial leases in a more efficient manner, saving time and money. Our specialists combine technology, resources and market knowledge to help streamline lease administration and help clients avoid billing errors and overpayment. We anticipate a timeline of approximately 90 days from receipt of complete lease/amendments/sublease documents for all sites, and client selection of Lease Administration software.

We have found that our clients benefit greatly from the implementation of this type of technology. Colliers’ lease administration services are performed utilizing third-party databases (no proprietary systems).

We provide four primary lease administration services: • Lease Abstractions • Database Management • Rent Schedules • Lease Audits 20 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 21

Portfolio Management/Strategy

We work with corporate clients to develop and implement solutions that enhance value, reduce occupancy costs and increase portfolio efficiency. Our professionals use the most advanced processes and technology available to constantly align occupancy strategy with corporate business objectives.

In order to extract the most value out of your leased or owned property, our model is based on achieving a balance between strategy and process.

Portfolio Management Technology: Colliers 360 and Forecasting

Colliers 360 is an industry-leading, cloud-based technology platform for our Corporate Solutions clients. This web-enabled solution can be accessed through a secure login portal by company internal assigned users and external service providers. The technology design provides the most flexible and cost- effective Business Intelligence solution to help our clients’ transition from tactical to strategic portfolio management, and is comprised of three main components:

• Centralized Portal - “One-Click” remote web-enabled access into all other data sources systems regardless of Colliers’ involvement (regional data manager system, financial systems, etc.), and

• Team Collaboration - (Client, Colliers, third party brokers and other service providers) documents/forms management, playbooks, activity tracking, communication and file sharing

• Business Intelligence (BI) Dashboards - Real-time, interactive, standard and custom-designed business and real estate performance management 20 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 21

Through our experience with other clients, we have the ability to deliver an impressive set of standardized, real-time and interactive dashboards within 60 days. We also typically custom-design dashboards for each client which speak to their unique core business, and illustrate performance with Key Performance Indicators created for each client. There is no limit to the integration of source data required to calculate and present Key Performance Indicators — data can come from internal or external systems, formal or informal systems. Various client team members, Colliers team members and third parties can all have access to different levels and types of dashboards. Colliers’ custom-designed technology system is driven by simple principles built to deliver innovative client solutions:

• Real-time integration and centralization of information from many diverse data sources is critical to support dynamic, well-informed decision making • Managing multiple and disparate data sources demands a strong, flexible integration platform and technology capability • Non-proprietary systems and technology tools allow for freedom in choosing the optimal platform for decision support and operational processing for each and every client • Access to tools that embrace and expand communication and collaboration is essential to business agility and operational excellence

Colliers 360 supports these principles by providing a cost-effective solution that is built on the Microsoft.NET platform. Key benefits include: • Reducing cost across the portfolio • Achieving seamless collaboration between our clients and their service providers • Access to key information through a simple, secure, web-enabled portal 22 CHICAGO CORPORATE SOLUTIONS GROUP CHICAGO | COLLIERS CORPORATE INTERNATIONAL SOLUTIONS GROUP | COLLIERS INTERNATIONAL 22 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 23

SharePoint Technology

Colliers will create and manage a customized SharePoint interface to enhance collaboration between you and the Colliers Corporate Services team. Structure of the site will largely be based upon your feedback, as well as Colliers recommendations derived from experience in using the technology with other clients. We anticipate a timeline of approximately 30 days following an agreed upon format and interface capabilities. Development of this application can be continuously improved and altered following initial implementation.

Benefits from SharePoint are: • Improved Team Productivity - Team workspaces, coordinate calendars, organize documents, and receive important notifications and updates through announcements and alerts • Project / Workflow Management – Utilization of productivity tools, calendars, and task lists to keep team members working up to date with appropriate steps/tasks. • Customizable – Ability to continuously update interface to maximize usage and effectiveness. • Document Storage / Search Engine – Ability to store various documents and to use simple search techniques to simplify organization and maximize efficiency. • Guaranteed Information Security and Integrity - Document management capabilities to ensure the integrity of documents stored on team sites: the option to require users to checkout documents before editing, the ability to view revisions to documents and restore to previous versions, and the option to set document and item-level security. 22 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 23 CHICAGO CORPORATE SOLUTIONS GROUP CHICAGO | COLLIERS CORPORATE INTERNATIONAL SOLUTIONS GROUP | COLLIERS INTERNATIONAL 23

Company Overview

We proudly trace our roots back to 1898 and have been a pioneer in the international expansion of real estate services since that time. Today, we hold onto those local roots by steadily growing our business through local expertise, successfully completing more than 30 mergers and acquisitions in the Americas, Asia Pacific and Europe. Integrated Platform of Global Services

Colliers has become a thought leader in the industry with a seamlessly integrated platform of services worldwide. Through unprecedented investments in key people, essential markets and business systems, we continually strengthen our expertise and the collaboration among each of our services lines. The result is consistent delivery of services across the globe.

66 countries

16,000 professionals

2 billion square feet under management*

$2.5 billion USD in annual revenue

80,000 Lease/sales transactions

$112 billion USD in total transaction value 24 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 25 24 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 25

real results. real success.

Our team has extensive experience in these services, tied together by a tested technology platform. Colliers has a proven track record delivering comprehensive real estate services to major corporate clients. In every instance, we have managed to improve processes and realize quantifiable savings. 26 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 27

Ownership Structure

In 2010, Colliers and FirstService Real Estate Advisors combined operations and global real estate services platforms. FirstService REA is an autonomous subsidiary of publicly traded FirstService Corporation (Nasdaq: FSRV; TSX: FSV). The combined entity operates as Colliers International in 67 countries around the world.

As we completed the transition from a decentralized network of affiliates to a centrally-owned and operated firm, we have been able to provide greater stability and consistency in our operations and enhance client service delivery throughout the Colliers organization.

With this transition, Colliers became ranked as the global commercial real estate industry's third largest real estate services firm with all offices accountable to a clear corporate structure of six regional CEOs (in Asia, Australia, Canada, EMEA, Latin America and the United States).

Colliers International Leadership

Dylan Taylor, President and COO of Colliers International

Dylan Taylor oversees the operations of more than 7,000 professionals in more than 200 offices in 10 countries. Dylan’s focus is on building high-performance teams; integrating operations across all services lines; enhancing client engagement strategies and cross-selling; fostering service excellence and an enterprising culture; and developing systems for supporting the strategic growth of the Americas Region.

Before joining Colliers International, Dylan was president of Global Client Services for a competing real estate services firm, where he oversaw 15 separate business units comprising 4,000 employees and total revenues of nearly $300 million. Before that, he spent more than five years as senior vice president of Corporate Solutions for Jones Lang LaSalle, and nearly seven years at SAIA Burgess, a global supplier of electronics based in Switzerland.

David Kahnweiler, Chairman and CEO of Colliers Chicago

David is a member of the Colliers International U.S. Executive Leadership Team. He has 34 years’ expe rience in the real estate industry covering office, industrial and investment brokerage and industrial development.

David consistently performs as one of the Midwest’s top producers, concentrating on the representation of corporations with disposition and relocation needs as well as strategic planning of their real estate assets. David also specializes in acquiring, developing and redeveloping industrial properties on behalf of the company principals, both individually and through joint ventures. 26 CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL CHICAGO CORPORATE SOLUTIONS GROUP | COLLIERS INTERNATIONAL 27

COLLIERS INTERNATIONAL | CHICAGO 200 South Wacker Drive Suite 700 Chicago, Illinois 60606

David Burden 312-612-5948 [email protected]