AHC-Residents Guide-FINAL Desktop-View
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Residents guide Information and resources for residents of the Adelaide Hills Council region Contents 3 From the Mayor 4 Contact details Contact details 5 Visit us Essentials phone 08 8408 0400 6 How to report issues 7 Rates info [email protected] 8 Pets and animals 9 Payments envelope PO Box 44 Woodside SA 5244 10 Waste and recycling desktop ahc.sa.gov.au Visit us 11 Planning and building From the Mayor 12 Wastewater If you want to chat with us I am very proud to be serving a Participate in community consultations, 13 Biodiversity and environment in person, our doors are open community as vibrant, inclusive, surveys, and policy updates 14 Fire season and emergency across the Council district. management planning dynamic and innovative as ours Sign up for our monthly e-newsletter 15 Burning in the open in the beautiful Adelaide Hills. Download the My Local Services app Coventry Library and Service Centre 16 Parks and reserves 63 Mt Barker Road, Stirling About the Adelaide Hills Our community nurtures an incredible sense Follow us on social media: 17 District map of community and self-support, evidenced by Woodside Library and Service Centre responses to bushfire, pandemic, and in the 26 Onkaparinga Valley Road, Woodside 18 Council members facebook @adelhillscouncil face of ongoing challenges including climate 20 Organisational structure Gumeracha Library and Service Centre change and economic pressures. We want 21 Strategic Planning @ahcouncil 45 Albert Street, Gumeracha to provide our community with the necessary twitter Council Services tools and environment to survive and thrive. The Summit Community Centre @adelaidehillscouncil 22 Libraries instagram 4 Crescent Drive, Norton Summit We talk about Council as ‘roads, rates, and 23 Community Centres rubbish’, but of course it’s much more than that; @adelaide-hills-council Torrens Valley Community Centre 24 Arts and culture linkedin we actually have over 200 different services, 45 Albert Street, Gumeracha 26 Volunteering many of which you’ll discover in this guide. Adelaide Hills Council official Positive Ageing Centre 27 Children’s programs youtube I encourage you to engage with your 36 Nairne Road, Woodside 28 Youth Council and get the most out of living in the 29 Seniors Fabrik Arts + Heritage hills. By joining conversations, following our AHC is the best council I’ve ever 1 Lobethal Road, Lobethal 30 Public health social media or e-newsletter, participating dealt with – every time I contact 31 Events in programs and events, or attending Council council everyone is so helpful Heathfield Resource Recovery Centre 32 Business support meetings, you will become aware of the and kind. 32 Scott Creek Road, Heathfield 33 Website amazing things that occur in your community Margaret Bridgewater See online for opening hours 34 Community engagment and see the impact of your voice being heard. 35 Cudlee Creek bushfire recovery Dr Jan-Claire Wisdom 36 Useful guides 3 Welcome 4 Welcome 5 Welcome Rates info Rates give us the resources to provide Payments over 200 services to our community. You can make payments online for rates, animal registration, The amount you pay in rates is based partly development applications, debts on property values. Rates are payable in four and infringements. equal instalments in September, December, March and June annually. Opt to receive your Alternatively you can pay over the telephone, rates notices electronically via EZYbill or BPAY in person at one of our service centres, by View; see our website for instructions. Pets and animals posted cheque, or, in some cases, by BPay or at Australia Post. Give our friendly service You can also make your quarterly payments Animals in our district must be centre staff a call on 8408 0400 to confirm in a variety of ways. managed in a healthy and considered How to way. We help you do this through options for your particular payment. report issues desktop Online animal management guidelines, For more information: pay.ahc.sa.gov.au By-laws and advice. Come across a fallen tree? Found arrow-right Ongoing and temporary Direct Debit a lost dog? Maybe you just want arrow-right BPay Dog and cat owners must ensure that their pets to update your phone number are microchipped and desexed (compulsory with us. Here’s how to do it. phone By Telephone on our rates line for those born after 1 July 2018 unless exempted 1300 012 388 as a working dog or registered breeder). Call us on 08 8408 0400. Dogs also need to be registered from three phone Australia Post, in person We have an emergency arrow-right months of age on Dogs and Cats Online (DACO) after-hours service that runs 24/7. with dog registration due in July each year. envelope By mail PO Box 44 Woodside SA 5244 Cats are also required to be registered in our desktop Report it online district, and owners can currently add their More information about rates, including pet’s details to the system free of charge. Send us a tweet twitter rebates and concessions, is available From 1 January 2022 cat owners will need on our website. facebook PM us on Facebook to keep their cats on their property. As this date approaches we will be helping residents understand options for this requirement. instagram or Instagram Did you know? Our rates are determined by the following calculation: For more information: We take our service to the community Capital Value of your property ahc.sa.gov.au/Resident/pets-animals very seriously and have a number of service Rate in the dollar (declared annually) standards that guide our timeframes for A Fixed Charge component customer requests. These standards are Landscape Levy CWMS Levy (if applicable) Did you know? listed online for your reference. = Your rate The most common breeds of dog registered in our district are Border Collies and Australian Kelpies (20%). 6 Essentials 7 Essentials 8 Essentials 9 Essentials Planning Biodiversity and and building environment Our Council area is made up of Our district is a biodiversity hotspot nearly 800 square kilometres in the Mount Lofty Ranges. which means that we are covered by several different planning Council manages approximately 2,050 zones, each with their own rules. hectares of land across conservation reserves, Crown land, and high value road reserves. Wastewater We work hard with volunteers and the State We recommend that you speak with our Government to rehabilitate these areas. Duty Planner well before you engage an Unlike many metropolitan council Waste and recycling You can help our biodiversity by planting architect, designer, or other contractor areas, not all of our residents are native plants, including trees, shrubs, Waste and co-mingled recycling bins to undertake work – even jobs that seem connected to mains water or an and groundcover, and managing weeds are provided for all properties in our run-of-the-mill like replacing a fence or external sewer system. consistently so that they don’t have the removing a tree could have their own set district, and green organics bins are chance to spread and destroy native habitats. of rules. Call on 8408 0400 for assistance. provided for residents in townships. There are a number of types of wastewater Our native wildlife is one of the many reasons Our Planning and Building page has plenty treatment options: people love living in the Adelaide Hills and you Waste bins are collected kerbside weekly, of fact sheets, application forms, and helpful might even be sharing your backyard with and recycling and green organics bins information on preparing a development 1 Traditional SA Water gravity sewer a range of creatures from bees to kangaroos. (where relevant) are collected on alternate application for a range of activities. We are Pressure sewer (whereby each For the most part we can co-exist comfortably, fortnights. Find your collection day on our always happy to talk with you about your 2 property has a maceration unit) and you can findmore information about waste calendar. plans, application process and more. 3 Community Wastewater looking after our wildlife or removing Find applications for new or additional Current development applications can be Management Systems (CWMS) unwanted critters on our website. bins on our website. viewed online as can our Council’s You should also be aware of the signs of Development Plan. See the SA Planning 4 On-site systems (septic, aerobic Give East Waste a call on 8347 5150 to report Phytophthora cinnamomi, a soil pathogen Portal for more information about SA’s or alternative) a missed collection or damaged bin, or report that infects some native plants, and many planning reforms and what’s new in this space. it via their website. When you purchase a new property you agricultural plants like vines, fruits, and nuts. can check our website to see if your area is If infected, plants are unable to transport Hard waste, batteries, electronic waste, and listed with wastewater options. If relevant, water and nutrients and ultimately die, so household chemicals (including paint) can you should then ask your real estate agent please look out for it and help us reduce all be disposed of at the Heathfield Resource (or previous owner) about the wastewater the spread of this destructive soil fungus. Recovery Centre, seven days a week. arrangements in place, and ask to see the Residents can also book one ‘at call’ property’s Schedule 2 Document, which hard waste collection each financial year. will inform you if any legal notices apply to the property. Did you know? When in doubt, give our Environmental Health Officers a call on8408 0400 Find out how to correctly dispose of to discuss your specific case. any item at whichbin.sa.gov.au.