Residents guide

Information and resources for residents of the Hills Council region Contents

3 From the Mayor 4 Contact details Contact details 5 Visit us Essentials phone 08 8408 0400 6 How to report issues 7 Rates info [email protected] 8 Pets and animals 9 Payments envelope PO Box 44 Woodside SA 5244 10 Waste and recycling desktop ahc.sa.gov.au Visit us 11 Planning and building From the Mayor 12 Wastewater If you want to chat with us I am very proud to be serving a Participate in community consultations, 13 Biodiversity and environment in person, our doors are open community as vibrant, inclusive, surveys, and policy updates 14 Fire season and emergency across the Council district. management planning dynamic and innovative as ours Sign up for our monthly e-newsletter 15 Burning in the open in the beautiful . Download the My Local Services app Coventry Library and Service Centre 16 Parks and reserves 63 Mt Barker Road, Stirling About the Adelaide Hills Our community nurtures an incredible sense Follow us on social media: 17 District map of community and self-support, evidenced by Woodside Library and Service Centre responses to bushfire, pandemic, and in the 26 Onkaparinga Valley Road, Woodside 18 Council members facebook @adelhillscouncil face of ongoing challenges including climate 20 Organisational structure Gumeracha Library and Service Centre change and economic pressures. We want 21 Strategic Planning @ahcouncil 45 Albert Street, Gumeracha to provide our community with the necessary twitter Council Services tools and environment to survive and thrive. The Summit Community Centre @adelaidehillscouncil 22 Libraries instagram 4 Crescent Drive, Norton Summit We talk about Council as ‘roads, rates, and 23 Community Centres rubbish’, but of course it’s much more than that; @adelaide-hills-council Torrens Valley Community Centre 24 Arts and culture linkedin we actually have over 200 different services, 45 Albert Street, Gumeracha 26 Volunteering many of which you’ll discover in this guide. official Positive Ageing Centre 27 Children’s programs youtube I encourage you to engage with your 36 Nairne Road, Woodside 28 Youth Council and get the most out of living in the 29 Seniors Fabrik Arts + Heritage hills. By joining conversations, following our AHC is the best council I’ve ever 1 Road, Lobethal 30 Public health social media or e-newsletter, participating dealt with – every time I contact 31 Events in programs and events, or attending Council council everyone is so helpful Heathfield Resource Recovery Centre 32 Business support meetings, you will become aware of the and kind. 32 Scott Creek Road, Heathfield 33 Website amazing things that occur in your community Margaret Bridgewater See online for opening hours 34 Community engagment and see the impact of your voice being heard. 35 bushfire recovery Dr Jan-Claire Wisdom 36 Useful guides

3 Welcome 4 Welcome 5 Welcome Rates info Rates give us the resources to provide Payments over 200 services to our community. You can make payments online for rates, animal registration, The amount you pay in rates is based partly development applications, debts on property values. Rates are payable in four and infringements. equal instalments in September, December, March and June annually. Opt to receive your Alternatively you can pay over the telephone, rates notices electronically via EZYbill or BPAY in person at one of our service centres, by View; see our website for instructions. Pets and animals posted cheque, or, in some cases, by BPay or at Australia Post. Give our friendly service You can also make your quarterly payments Animals in our district must be centre staff a call on 8408 0400 to confirm in a variety of ways. managed in a healthy and considered How to way. We help you do this through options for your particular payment. report issues desktop Online animal management guidelines, For more information: pay.ahc.sa.gov.au By-laws and advice. Come across a fallen tree? Found arrow-right Ongoing and temporary Direct Debit a lost dog? Maybe you just want arrow-right BPay Dog and cat owners must ensure that their pets to update your phone number are microchipped and desexed (compulsory with us. Here’s how to do it. phone By Telephone on our rates line for those born after 1 July 2018 unless exempted 1300 012 388 as a working dog or registered breeder).

Call us on 08 8408 0400. Dogs also need to be registered from three phone Australia Post, in person We have an emergency arrow-right months of age on Dogs and Cats Online (DACO) after-hours service that runs 24/7. with dog registration due in July each year. envelope By mail PO Box 44 Woodside SA 5244 Cats are also required to be registered in our desktop Report it online district, and owners can currently add their More information about rates, including pet’s details to the system free of charge. Send us a tweet twitter rebates and concessions, is available From 1 January 2022 cat owners will need on our website. facebook PM us on Facebook to keep their cats on their property. As this date approaches we will be helping residents understand options for this requirement. instagram or Instagram Did you know? Our rates are determined by the following calculation: For more information: We take our service to the community  Capital Value of your property ahc.sa.gov.au/Resident/pets-animals very seriously and have a number of service  Rate in the dollar (declared annually) standards that guide our timeframes for  A Fixed Charge component customer requests. These standards are  Landscape Levy  CWMS Levy (if applicable) Did you know? listed online for your reference. = Your rate The most common breeds of dog registered in our district are Border Collies and Australian Kelpies (20%).

6 Essentials 7 Essentials 8 Essentials 9 Essentials Planning Biodiversity and and building environment Our Council area is made up of Our district is a biodiversity hotspot nearly 800 square kilometres in the Ranges. which means that we are covered by several different planning Council manages approximately 2,050 zones, each with their own rules. hectares of land across conservation reserves, Crown land, and high value road reserves. Wastewater We work hard with volunteers and the State We recommend that you speak with our Government to rehabilitate these areas. Duty Planner well before you engage an Unlike many metropolitan council Waste and recycling You can help our biodiversity by planting architect, designer, or other contractor areas, not all of our residents are native plants, including trees, shrubs, Waste and co-mingled recycling bins to undertake work – even jobs that seem connected to mains water or an and groundcover, and managing weeds are provided for all properties in our run-of-the-mill like replacing a fence or external sewer system. consistently so that they don’t have the removing a tree could have their own set district, and green organics bins are chance to spread and destroy native habitats. of rules. Call on 8408 0400 for assistance. provided for residents in townships. There are a number of types of wastewater Our native wildlife is one of the many reasons Our Planning and Building page has plenty treatment options: people love living in the Adelaide Hills and you Waste bins are collected kerbside weekly, of fact sheets, application forms, and helpful might even be sharing your backyard with and recycling and green organics bins information on preparing a development 1 Traditional SA Water gravity sewer a range of creatures from bees to kangaroos. (where relevant) are collected on alternate application for a range of activities. We are Pressure sewer (whereby each For the most part we can co-exist comfortably, fortnights. Find your collection day on our always happy to talk with you about your 2 property has a maceration unit) and you can findmore information about waste calendar. plans, application process and more. 3 Community Wastewater looking after our wildlife or removing Find applications for new or additional Current development applications can be Management Systems (CWMS) unwanted critters on our website. bins on our website. viewed online as can our Council’s You should also be aware of the signs of Development Plan. See the SA Planning 4 On-site systems (septic, aerobic Give East Waste a call on 8347 5150 to report Phytophthora cinnamomi, a soil pathogen Portal for more information about SA’s or alternative) a missed collection or damaged bin, or report that infects some native plants, and many planning reforms and what’s new in this space. it via their website. When you purchase a new property you agricultural plants like vines, fruits, and nuts. can check our website to see if your area is If infected, plants are unable to transport Hard waste, batteries, electronic waste, and listed with wastewater options. If relevant, water and nutrients and ultimately die, so household chemicals (including paint) can you should then ask your real estate agent please look out for it and help us reduce all be disposed of at the Heathfield Resource (or previous owner) about the wastewater the spread of this destructive soil fungus. Recovery Centre, seven days a week. arrangements in place, and ask to see the Residents can also book one ‘at call’ property’s Schedule 2 Document, which hard waste collection each financial year. will inform you if any legal notices apply to the property. Did you know? When in doubt, give our Environmental Health Officers a call on8408 0400 Find out how to correctly dispose of to discuss your specific case. any item at whichbin.sa.gov.au.

10 Essentials 11 Essentials 12 Essentials 13 Essentials Burning in District the open map

Some residents choose to undertake burning of garden waste on their properties as part of preparations for summer. Our website has all the details you might need on what you can burn, and when a permit is required. N City of Playford The No matter where you live - burning in the open Barossa Council must be done in accordance with CFS Codes of Humbug Scrub Mount Crawford Practice for Broad Acre Burning and Vegetation Parks and reserves Kersbrook Rubbish Pile Burning. Burning in the open is only Sampson Flat

We recognise the important KESBOOK D Fire season allowed outside the Fire Danger Season (which Cromer role of recreation in improving and emergency is typically November – April) and on Non-Fire Forreston City of Ban Days. For more information on what you Tea Tree Lower overall health and wellbeing. Hermitage Gully management can and cannot do during Fire Danger Season, Inglewood WAEND SOTH PAA D TOENS VALLE D Chain Of Ponds Birdwood NOTH EAST D visit the CFS website. We maintain playgrounds in most townships, Millbrook Gumeracha planning Houghton with a gradual movement towards more Paracombe

Thank you for the efficient follow up regarding Cudlee Creek Kenton Valley Council and the community have ‘nature play’ spaces that encourage Campbelltown City Council GOGE D

ONKAPAINGA VALLE D VALLE ONKAPAINGA a collective responsibility for my fire permit. The Fire Prevention Officer was a connection with the natural environment. Castambul D VALLE KENTON extremely helpful. Mount Torrens We also look after a range of sporting Montacute Valleys Ward emergency management, which ostrevor Lobethal WOODSIDE D Mid Charleston grounds including ovals, tennis and basketball Woodforde Murray is guided by four key principles: Michael Stirling Cherryville LOBETHAL D Council Teringie Norton Summit courts, BMX tracks, and skate facilities. City of Skye Lenswood prevention, preparedness, response, Burnside Horsnell Gully Basket ange Ashton Away from built facilities you can find many LOBETHAL D and recovery. raidla Woodside Greenhill trails throughout the hills, including at our GEENHILL D Waterfall Summertown Gully NAINE D

Woorabinda Bushland Reserves and Lobethal Ranges Ward ONKAPAINGA VALLE D egend Oakbank Residents should create an emergency plan Cleland Piccadilly Ward Area Bushland Park. The Amy Gillett Bikeway offers Crafers Boundaries for their household (and any pets) so you Mount George Crafers JNCTION D City of West Adelaide Hills walkers, cyclists and horse riders 17km of Mitcham Stirling Verdun Council Area Hay Valley know what to do if an emergency occurs. Aldgate Boundary MT BAKE D Bridgewater bituminised pathway from Oakbank to Mt PPE STT D Service centres, Be sure to practise your plan ahead of the pper Sturt Hahndorf community Sturt Heathfield centres, libraries Torrens, with future plans for extension, and Littlehampton Fire Danger Season. You should also know Longwood Ironbank we boast world-class mountain biking trails Mylor how to prepare your home with regular SOTH ASTALIA ASTALIA that will challenge and delight. Scott Creek maintenance to minimise your risks. Bradbury Mount Barker District Our district is a high danger area for bush fires City of Council We would like to say how delighted we Onkaparinga Dorset Vale in particular and we all need to take fire season are with the work being carried out at preparation very seriously. Our website the local tennis courts. This is the very Adelaide Hills South contains helpful information about Safer Places Council Area Australia best we could have ever wished for. Adelaide in our district, as well as Last Resort Refuges, Metro Area Alexandrina and these should be taken into consideration Jeanette and Malcolm Cherryville Council in your emergency planning.

14 Essentials 15 Essentials 16 Essentials 17 About the Adelaide Hills Organisational structure Cr Pauline Gill Regional 0434 766 307 Council Subsidiaries Committees SHLGA Elected [email protected] Audit Committee East Waste SPDPC AHRWMA Council CEOPRP GRFMA Cr Chris Grant 0403 957 755 Chief Executive Governance & [email protected] Officer Performance

Cr Nathan Daniell (Deputy Mayor) • Governance, Risk and Audit 0400 341 082 • Public Integrity [email protected]

Development Cr Kirrilee Boyd Community & Regulatory Infrastructure Corporate Strategic Planning Council members Capacity & Operations Services 0405 505 684 Services Our Council has a Mayor and 12 Councillors [email protected] • Arts and Heritage • Animal • Civil Services • Adelaide Hills Strategic Plan, Annual Business Plan, elected to represent you. As your representatives, Management Business and • Communications • Community Tourism Centre and Long Term Financial Plan. Council Members can be contacted about any and Events • Fire Prevention Wastewater (AHBTC) Management Cr Kirsty Parkin • Community • Mt Lofty Waste issues or concerns that you may have about System (CWMS) • Cemeteries Consultation Control Project The Strategic Plan is a long-term what’s happening locally. 0422 758 126 • Emergency • Corporate • Community • Parking and Management Planning document that outlines our key strategic [email protected] Development By-laws • Open Space • Financial Services • Cultural • Planning and goals, objectives, and proposed Biodiversity Development Development • General Property strategies for the future of the district. • Open Space ​Cr Ian Bailey • Customer Service • Policy Planning • Information and Mayor Jan-Claire Wisdom Operations The Long Term Financial Plan supports • Economic Communications • Public Health (08) 8408 0400 | 0405 136 278 0427 005 792 Development • Open Space Technology these, and the Annual Business Plan Sport and [email protected] [email protected] • Grants and • Information Recreation breaks down our focus for the immediate Partnerships Systems Planning 12 months ahead. ​ • Hills Connected • Performance Community • Sustainability Cr John Kemp Reporting Cr Malcolm Herrmann Program • Sustainable You can download the latest Strategic • Rating 0429 890 245 0419 856 042 • Library Services Assets • Retirement Plan, Annual Business Plan and Long • Waste [email protected] [email protected] • Positive Ageing Villages (Collaborative) Term Financial Plan from our website. • Positive Ageing Services and Cr Leith Mudge Programs (Home Cr Andrew Stratford Organisation I am very excited by the Pome Fest Support) 0408 800 946 0414 716 903 Development initiative… many growers are just • Service Strategy [email protected] [email protected] and Innovation • Organisational focused on survival at the moment • The Summit Development and this provides an opportunity to Community • Work Health and Centre lift their eyes to the broader horizon. Cr Linda Green Cr Mark Osterstock Safety • Torrens Valley 0418 858 429 0407 619 282 Community Susie Green CEO, Apple and Pear Centre [email protected] [email protected] Growers Association of SA • Volunteering • Youth Development

18 About the Adelaide Hills 19 About the Adelaide Hills 20 About the Adelaide Hills 21 About the Adelaide Hills Congratulations on your contribution to artistic expression in your council area. The exhibitions at the Mill in Lobethal Community Centres are amongst the best I’ve seen. Our Community Centres are located Sue Woodside in Norton Summit and Gumeracha. We acknowledge that the land of the We also support The Hut Community Adelaide Hills Council district is the traditional Centre in Aldgate. lands of the Peramangk and Kaurna peoples, and we respect their spiritual relationship These hubs are designed to increase with their Country. community wellbeing through various There are nearly 600 residents in the Adelaide services and programs that provide Hills region who identify as Aboriginal and/or opportunities to gather, volunteer, Torres Strait Islander and we recognise that learn new skills, meet new people, the Aboriginal heritage and living culture of Libraries and support community groups. First Nation People is a fundamental part of We have three library buildings, in Annual and school holiday programs are Arts and culture our district and thriving communities. Stirling, Woodside and Gumeracha, regularly available and cover a range of We strongly value the artistic ethos We have partnered with Mount Barker interests, plus you can look out for one-off as well as a mobile library and home District Council to create the Adelaide Hills special events and workshops. Community of our region and appreciate the delivery service. Reconciliation Working Group; a regional meeting rooms are also available for use. instinctive connection between artists and the Adelaide Hills landscape. reference group that assists our organisations Membership to your local library is completely We love to welcome new community with the development and implementation free and provides you with access to all members to the district and help you of our Reconciliation Action Plans. Our In 2018 we commenced development of an South Australian libraries under the One explore ways to settle in. Read more on organisation’s Strategic Plan also highlights arts and heritage hub located at the former Card System. The timetable for the mobile our website or follow our Facebook page respect for Aboriginal culture and values Onkaparinga Woollen Mill in Lobethal. library is available on our website. for updates. as a key objective for community wellbeing. Fabrik Arts + Heritage is growing steadily Our libraries are about more than just as a meeting place, exhibition space, and host fabrik.org.au borrowing books. Gain access to free Wi-Fi of artistic workshops and experiences that and public computers, JP services, children’s promote creativity and connectedness. programs, adult learning programs, book There are regular artistic and cultural projects clubs, online resources (including study and events in the area, including participation help for teens), and a home delivery service. in the annual SALA Festival, multiple pieces View all of our library services online. from the Adelaide Hills International Sculpture Symposium, the Community Mosaic Couch Your staff member turned a daunting job Trail, and many community murals and art into a simple task. The help I received was pieces that help strengthen our community’s way above what I expected. sense of place.

Valerie Upper Sturt

22 Council Services 23 Council Services 24 Council Services 25 Council Services Seniors Children’s programs We support eligible older residents Our libraries and community centres to maintain their independence offer a range of regular programming in their home and community that are an affordable diversion through the Hills Home and for parents of young children. Community Support program.

Toddlers are invited to sing-along, interact, and The services we provide are funded create crafts in the weekly free sessions at your by Council, the State and Federal local library. We also offer a sensory-friendly Governments, and client contributions option that is held in small, inclusive groups for from residents who are receiving services. children better suited to movement and play. Some of the services available through this Our school holiday programming is almost Youth program include exercise programs, social Volunteering entirely free of charge and ranges from movie outings, home help, and transport assistance. screenings to virtual reality, arts and crafts to At Adelaide Hills Council we run See our website for more details about Be part of something big. The Adelaide video games. We also hold a STEAM program a variety of youth development services and programming. Hills has one of the highest proportions during school term that engages children programs for ages 10-25yrs. Residents over 65yrs are encouraged to of volunteering in and in science, technology, engineering, arts, contact the Hills Home and Community and maths, and have a range of homework Support team on 8408 0400 to discuss These programs are aimed at building we’re so proud to have you with us. helping programs available through our resilience and capacity through the how to access in-home support. Staff will computer systems. explain the requirement for all prospective A wide variety of volunteering development of skills, leadership and Keep up to date by following our social media clients to contact the My Aged Care opportunities are available across social connections. accounts or subscribing to the Library’s screening gateway in the first instance. our libraries, community centres, Our regular program includes the in-depth e-newsletter, or stop by your local library Hills Home and Community support, Youth Leadership Program as well as gaming and have a chat with our friendly staff. youth program and many more. events, music jams, defensive driving courses Download our volunteering brochure for learners and P-platers, and quarterly for more information about how you can school holiday programs. volunteer with the Adelaide Hills Council. Young people can attend as often as they For information on wider volunteering like, and if they have an interest in shaping opportunities in the region, or to register future activities there is always an opportunity your organisation’s need for volunteers, to become actively involved in planning. you can sign up to Volunteer Connect, facebook @adelaidehillsyouthleadership a free online recruitment hub specifically for the Adelaide Hills. instagram @adelaidehillsyouthleadership

26 Council Services 27 Council Services 28 Council Services 29 Council Services Events Festivals and events are important Website to the Adelaide Hills and positively Our website contains all sorts of contribute to our region’s fabric of life. helpful information, from when the next Council meeting is, to A calendar of upcoming Council and where our district cemeteries community events is available on are, and even when to expect our website or from Adelaide Hills Tourism. Business support scheduled roadworks. If you are looking to hold a family or community event in a public park or reserve, It’s important that our region Information is grouped into the headings please contact us. Public spaces cannot has a strong, diverse, and sustainable of Business, Community, Council, be booked exclusively, but by getting in economy and we offer support to Environment, Resident and Visitor, touch we can ensure your plans aren’t going and the home page offers Latest News to clash with something in our calendars. local business to keep our district successful. and Events. Council has developed a Festivals and Public health Quick links under our scrolling banner Events Toolkit for anyone interested in During May Business Month we partner give you instant access to some of Our Environmental Health Officers running an event in the district. This Toolkit with neighbouring Mt Barker District Council our most popular topics, including have a wealth of information is a useful set of resources for general event to curate a wide range of events and our library catalogue, waste and recycling, about public health and safety, organisation and will guide you step-by-step workshops specifically for people working reporting incidents, and making through Council event requirements. and are responsible for looking in the hills. There is something for everyone, payments. Bookmark our homepage into public health concerns like You should also notify us of any large events whether you are a small business owner, and never miss a thing! on private land using amplified music/ safe drinking water and healthy franchisee, primary producer, or home- ahc.sa.gov.au restaurant conditions. microphones, fireworks, burning/bonfires, based business. Look out for May Business or that might cause significant roadside Month information each year to participate. parking, and if your event is for the general If business is your passion, you can also As part of these services we offer drop-in public we also need to know if you’re planning sign up for our quarterly e-newsletter immunisation clinics at both Stirling and on serving alcohol, hosting animals, supplying Hills Voice: your business where we share Woodside where residents can keep their food and more. We can also provide in-kind support services available to new and vaccinations up to date. We also offer support to eligible not-for-profit and existing businesses, relevant legislative the sale of sharps disposal containers to community events, so please get in touch changes, and information on networks, private users, and accept full containers to see how we might be able to assist you. for safe disposal at our service centres. activities, and events happening in the region. It is a quick and easy way of More information on these and other keeping your finger on the pulse of services is available on our website. the hills business community.

More information, including business associations and support services, can be found in a dedicated section of our website.

30 Council Services 31 Council Services 32 Council Services 33 Council Services Useful guides

Cudlee Creek Adelaide Hills Services Bushfire Recovery Directory A collection of organisations providing On Friday 20 December 2019 an uncontrolled health, learning, safety, and relationship fire broke out in Cudlee Creek. The ultimate services in the Adelaide Hills. result of this emergency was a direct impact on some 30% of the district including the loss Adelaide Hills Tourism of homes, property, livelihoods, and, most A great place to find local businesses tragically, a member of our community. to visit and events happening in your region. Community recovery from this emergency is a long term process, and one that individuals will experience at varied rates and in varied Community intensities. To assist you in this process, Council An overview of your home district has committed a Community Recovery Officer and what makes it so special. engagment to help residents communicate what you need Moving House Checklist Being an active citizen means from the State-appointed Local Recovery having your say on the decisions Officer and your Council, and offer assistance A customisable checklist for every Wildlife hotlines in navigating a unique process. aspect of your move. that impact you and your Council. Adelaide Hills Snake Catcher (24hr) We have developed an online space where Your Home 0427 991 573 our community can come together, not only to We run a number of community Snake Catchers Adelaide (24hr) discuss recovery and find helpful resources, but Australia’s guide to environmentally consultations throughout the year on 0413 511 440 also to act as guidance for moving into a new sustainable homes. all sorts of topics. From park names, Fire Danger Season and what that might bring. Snake-away Services climate change, policies, and community Visitor-friendly dog parks 0413 511 335 services, your feedback matters. Join the conversation at in our district Bats (including Microbats and If in-person feedback is more your style, engage.ahc.sa.gov.au A helpful guide to the most popular Flying Foxes) Rescue Hotline you can attend one of several Community on- and off-leash areas in the area. 0475 132 093 Forums around the district each year, or speak at one of the monthly Council Fauna Rescue of SA Wildlife Hotline Meetings during the public forum. 08 8289 0896

To keep your finger on the pulse we Koala Rescue Hotline recommend that you register on our Hills 1300 KOALAS (1300 562 527) Voice: your say website and participate Minton Farm Animal Rescue Centre in new consultations as they arise. 0422 938 439 You can also email us ideas anytime at [email protected]

34 Council Services 35 Essentials 36 Council Services 37 Council Services twitter Send us a tweet facebook PM us on Facebook instagram or Instagram ahc.sa.gov.au