Call for Entrepreneur Candidates and Coaches July 2021 See page 8 express logistics

GARRY’S MESSAGE Logistics warehouse in Hammarsdale Where do we go from here? “The riots are starting to have an impact on the country’s supply chain. As violence swept through the land again last night, it was revealed that rioters set ablaze and destroyed a major distribution centre on the third night of the violence. The rioters have taken to the streets, looting stores, warehouses and homes.”

“Looters turned up with cars and shopping Garry Marshall trolleys to carry away stolen goods. Nearby, large groups of youths congregated in the surrounding streets with sticks, bottles and hammers.”

hink you’ve read it all before? You’re right. The above quotes global supply chain consultancy, Crimson & Co (since re-branded as Now is the time for action and re-birth. were all about the 2011 riots in the UK. The first comes from Argon & Co) had this to say: “Supply chains have an important role to Already, we have seen praiseworthy heroics from various member Tsupplychaindigital.com and the second from The Guardian. fulfil through these sorts of disturbances.” companies and strategic allies. Now business must navigate supply There are many other we could reference in an eerie presentiment of We’ve all seen the horrific local statistics. The loss of life and chain obstacle courses in the drive to restore business as usual. For our current situation in . But I think we’ve made our point. livelihoods. Stores and factories and dealerships looted and put to the some it will take days, others weeks, some even years. But South Disturbing as they were the events we have just experienced were torch. Mom-and-Pop businesses destroyed without trace. Our heart African resilience will prevail. And our express logistics community not unique. Nor is the solution. We have it in our grasp. In 2011, the goes out to those who lost relatives or livelihoods in a few insane days. will be at the heart of it. As we were during Continued to page 2

July 2021 • 1 • News Delivery NEWS Where do we go from here? Gauteng Freight Continued from page 1 Forum the first impact of the Covid 19 emergency, we will be the irreplaceable discipline that keeps the South African SAEPA has joined the Gauteng Freight economy pumping. Forum, a public/private partnership between the Gauteng Department of Roads Rebuilding and resourcing supply chains is and Transport and industry associations. critical. The goal is to enhance collaboration, Though we enter uncharted territory, our priorities as improve efficiencies and sustain the vital always are the safety and security of people and property flow of goods. and the prevention of damage and theft to essential goods “The initiative will serve to primarily and services. We will work closely with clients, suppliers, provide a common platform for information fellow-stakeholders and the authorities to restore order, The eye sharing between the private sector and trust and efficiency. government. It will also assist with trouble- In this regard, our focus on people and Skills shooting and rapid intervention in various Development has proved to be prescient. Hence the in the sky areas of concern, as and when they arise,” says the department. number of young people SAEPA and our associates have AEPA is grateful to Bidvest Protea Coin’s SAEPA will provide meaningful input put through education and training in all aspects of supply Airwing and Drones helicopter pilots in the sphere of express logistics. Our chain management. The great rebuild calls for the energy who provided us with vital updates on and creativity of youth tempered by the knowledge and S association is joined by the The Consumer hotspots and safe spots during the riots. Goods Council of South Africa (CGCSA), The wisdom of experience. The alert perception and businesslike yet Road Freight Association (RFA), The South Most importantly, this is the time that leaders need to friendly manner of the pilots was reassuring African Association of Freight Forwarders stand up and be counted - to be visible. Leadership needs and helpful at a time of grave concern. (SAAFF)and The Transport Forum. to inspire, motivate and re-assure. There are busy times Bidvest Protea Coin is a leading provider of “We look forward to working with the ahead. Thanks to leadership and keen, dedicated people, integrated, intelligence authorities and fellow associations to keep our industry has responded to every challenge thrown our driven risk management vital supply chains on track,” says Garry way. services. Marshall, SAEPA CEO. Just as the British did in the wake of the 2011 riots, we SAEPA expresses In its inaugural meeting, the partners will come through this dark period even stronger and ready its gratitude to Costa agreed to work on a concept to secure the to serve. Diavostos, CEO, and Waal cargo corridors. This will include ensuring de Waal, COO (pictured) visible policing and undertaking law- and our compliments to enforcement activities. his professional people.

July 2021 • 2 • News Delivery Accolades Bravo, , partners and staff irlink joined forces with Shoprite, The South African National Taxi Council (Santaco) and Aglobal law firm, Herbert Smith Freehills (HSF) to provide vital relief, supplies and support to Pietermaritzburg. This follows the looting and civil unrest that devastated the city and its communities. The initiative is a fine example of how express logistics brings together various players to serve our society and economy.Together they provided and The triumph of goodwill, camaraderie and service transported over 2,000 food packages to people left Express logistics heroes without food after shops in the city were pillaged. 85 volunteers from Airlink and HSF flew to ith all the worry and negativity swirling around during the available payload of up to 17 tons,” says RAM Chairman, David Lazarus. Pietermaritzburg on July 18 – Nelson Mandela riots, our industry demonstrated yet again how it’s our “We were thus able to accommodate staff-to-staff relief, client International Day. Santaco-affiliated minibus taxis Wpeople who make the difference. shipments and humanitarian relief. Then we offered our remaining ferried them to areas most in need of support. South Africa can be proud of and grateful for express logistics spare capacity to other senders of humanitarian supplies.” Relief supplies and food packages were donated by professionals. The recent record highlights numerous examples where RAM loaded supplies of pharmaceuticals, medication, food parcels Airlink, HSF, and their respective staff, matched with expertise, social awareness and efficiency kept essential goods and and general supplies for people in the beleaguered province. generous contributions from Shoprite. services moving through the supply chain. Equally, the corporate Some loyal RAM clients also seized the opportunity to send much- Airlink has a long association with generosity on display is a matter for recognition. needed supplies which were co-loaded. Pietermaritzburg, says CEO and Managing In every company, employees in Gauteng gave thought and RAM co-ordinated the packaging, picking and collection in Director, Rodger Foster. The carrier has been responded to the plight of their colleagues in KwaZulu-Natal, people with local community organisations. In addition, flying urgently-needed medicine and other they deal with every day. RAM via an Umhlanga based Community Organisation, arranged supplies to the city since its airport was reopened RAM provides us with one illustrative example. On a personal level for the distribution of the supplies in Phoenix, Verulam and Inanda after the riots. It also helped a number of people the Gauteng team clubbed together to fund essential medication, Communities who were desperate for food and supplies. stranded in Pietermaritzburg return to their food parcels and supplies for their counterparts in KZN. “It was heart- The lesson for all South Africans is that at a time of crisis, good homes in other parts of the country after the warming to witness the acts of kindness” says Natiesha Karim, RAM people stand up, and in the true spirit of Ubuntu, were able to do main freeway out of the city was closed. Airlink Skills Development Manager. good through actions and not words. is also supporting wider relief efforts, which has More was to come as when RAM management caught wind of the The co-operation and goodwill we saw during the riots exemplifies included the transportation of more than 50 tons initiative, they made further funds available. the spirit of our express logistics discipline, our companies and our of relief for and Johannesburg. RAM organised a BidAir Cargo B737/300F charter. “This gave us people.

July 2021 • 3 • News Delivery News Remembering Mandela Day iven the dread mid-July events, Lizelle Fourie says “Thanks to our Changing Mandela Day didn’t enjoy its customary Minds Trust we could feed 250 and give 30 a Welcoming Gprominence. comfortable pillow to sleep on.” Well done, Isel Brendan Sullivan The International Air Transport Association Yet Metro Minds, education and training Botha (@iselbotha) for the delicious curry and (IATA) has appointed Brendan Sullivan as partner of SAEPA still managed to do its bit. rice from her ready-made range. Global Head of Cargo. Brendan has 20 years aircargo experience, beginning his career at Air Canada where he gained front-line operational experience and developed expertise in dangerous goods handling.

July 2021 • 4 • News Delivery NEWS DSV new facility – Plumbago Park

eaders are invited to enjoy this video introduction conducted by Greg Saffy and Wayne Swanepoel of their state-of-the-art facility near O R Keep the RTambo International Airport going live. https://youtu.be/lUEjJt7bUQ4 conversation In line with the company’s global strategy, the new address consolidates office and warehouse space for a seamless and smooth customer service. going...

BidAir Cargo charter flights Given the constraints and restrictions around domestic aviation, RAM, Orion and Skynet commissioned BidAir Cargo to operate humanitarian charter Subscribe: flights during the days of unrest. Seven Boeing B737/300F freighters flew on charter from O R Tambo International Airport carrying pharmaceuticals, blood and other medical It’s FREE supplies and food parcels to KwaZulu-Natal. Aware that many companies didn’t have sufficient volumes to justify a Email your Name & Surname dedicated charter, BidAir Cargo also arranged a flight for clients with smaller part to [email protected] with loads. Yes, I would like to subscribe Owing to curfew restrictions, all these flights had to be scheduled during daytime. BidAir Cargo reported that the personnel at Durban’s King Shaka to SAEPA News Delivery in the subject line A charter aircraft loaded with 17 tons of medical products awaits start up clearance International Airport were very co-operative and went the extra mile to facilitate at O R Tambo International Airport for its rescue mission to Durban. the speedy free flow of goods through the facility.

July 2021 • 5 • News Delivery DAVID ON SECURITY By David Alexander, GM Professional Aviation Professional Aviation Services

Providing comprehensive solutions for the Aviation, Logistics and Courier Industries. 2021 – The Year of Security Culture ny thoughts that security is a box-ticking exercise or grudging Let’s just dwell for a moment on the concept of culture. Does The 62nd Edition of the IATA DGR is routine have been dispelled by recent dramas. It’s now top-of- your business culture, embracing your beliefs and attitudes towards now available. Athe-mind awareness every working day. security, prioritise the safety of people and the cargo under your Security is fundamental to a safe, efficient, viable aviation industry care, regardless of the cost? Place your order with us for 2021 and all of us expect and rely on strictest security to allow our businesses to function. “I define ‘culture’ as that set of beliefs This has been underscored in the challenging times facing our which governs behavior. Hence, if you want industry not only in view of South Africa’s specific problems but also to change the culture, change the beliefs.” on a global scale. So much so that the International Civil Aviation - Dr Alan Weiss, Consultant and author. Organisation - to which the South African Civil Aviation Authority is a signatory - has declared 2021 The Year of Security Culture. Such thinking should lead us to self-examination about our security culture. Is it objective and in the best interests of people, 2021: The Year of Security Culture property and the business? Or is it a necessary evil, something we International Civil Aviation Organisation (ICAO) simply have to do, without any real enthusiasm? Is it influenced The Resolution 40-11 was adopted by the 40th Session by budgets? Is our attitude coloured by what we think of security of the ICAO Assembly. It requested ICAO to continue work officers and personnel. Do we, deep down, believe “It will never on the development of tools to enhance security awareness happen to us?” www.professional.aero [email protected] and security culture, making it a priority. The link below gives Remember that whatever leadership believes will manifest details of the initiative. itself in body language and attitude. Our beliefs have a way of 011 397 1222 011 701 3320 (24/7) https://www.icao.int/Security/Security-Culture/Pages/ manifesting in subtle ways that will undermine official statements Operations and Training Head Office YOSC-2021.aspx if the position is not sincerely held. July 2021 has shown all of us that the unexpected can strike Services available nationwide Changing beliefs and culture is a full-time task not a once off event. While programmes such as this help focus attention at any time. We can no longer face the future without a genuine and raise the profile of security, we still need to address our culture of security. Management needs to be visible and lead from core beliefs and attitudes closer to home. the front in the spirit of “The Year of Security Culture”.

July 2021 • 6 • News Delivery DAVID ON SECURITY By David Alexander, GM Professional Aviation David is General Manager of Professional Aviation Services which partners with Control Risks, a global risk consultancy. Contact him on Hidden Dangerous Goods (DG) 082 308 0169 - [email protected]

idden dangerous goods in consignments as a guide that can be used to try and identify of Dangerous Goods to identify them and avert or stow consignments containing lithium-ion – whether deliberately undeclared or shipments that may contain Dangerous Goods for incidents like this. batteries anywhere near a consignment containing Hthe result of accident or oversight – are a further examination. Household goods – often shipped innocently “Household Goods” the contents of which are not constant challenge in our industry. This is especially The guide can be downloaded here. Dangerous enough – are a particular source of concern and fully itemised and declared. so as a member of the public or a business shipper Goods Regulations (DGR) for Ramp and Warehouse should trigger the antennae of our people. This has security and safety implications on uneducated in DG is often the source of a shipment. Personnel (pas.za.com) Our employees must be alert to the possibility of how cargo is loaded, separated, and secured and All Dangerous Goods transported by any mode The Mystery Courier (Page 8) reports on a recent household goods containing items meeting any of without proper training and experienced people at of transport are covered by the UN Transport incident near Stansted Airport in Southern England. the criteria for dangerous goods including flammable the front-end operations could be at risk. of Dangerous Goods Orange Book, UN Model A truck load of aerosol cans ignited to spectacular liquids such as solvent based paint, adhesives, This is an area where the impending introduction Regulations (Rev.15). this means that critical things effect. Fortunately there were no casualties but an polishes, aerosols (for passengers, those not permitted of Competency Based Training and Assessment will like Labelling and Definitions are standard across incident like this should still give us cause to reflect. under DGR 2.3), bleach, corrosive oven or drain be of great value. It will require us to provide job- transport modalities. Could this happen to us? cleaners, ammunition, matches, etc. specific training and education in detail rather than This is vital when trying to recognise when a That’s why we hammer home the Once the potential hazard has been the current one-size-fits-all approach. shipment may contain Dangerous Goods when it importance of training and guiding our recognised the risk can be dealt with. could come from any mode of transport. front-line people on the risks and perils As an example, we would not load We have published a short guide extracted from the Dangerous Goods by Air training material

July 2021 • 7 • News Delivery Skills Development

A time for visible leadership On a lighter note – keeping calm! by Martine Maraschin These past few months have been difficult s the learning and development leaders of our industry many of us have experienced the for all employees and as part of DHL’s Fit for shame and cataclysmic horror of the anarchy that has recently engulfed our lives. The paralysis Work, Fit for Life #F4WF4L program, DHL have of the organs of state, our own stunned reactions and bunkering down into self- preservation A gifted all their employees in Africa with an and laagering behind gated community structures has left many feeling alienated & bewildered. exclusive one-year premium subscription to Directionless and hapless have been words shared with each other along with unbridled anger and the Calm App. terrified at the same time. Calm is a mindfulness and wellness app We have seen the destruction of company infrastructure, the obliteration of vehicles and torching which has a range of breathing techniques of warehouses along with the alienation of jobs and the loss of precious life. We feel at a juncture in and meditation exercises designed to assist our lives and careers that seemingly was all in vain. Where do we to turn to? What do we do? What is employees to have a Best Day Every Day! The expected of us? It is in these moments that leaders like us in Learning and Development (L&D) show programmes available include sleep quality, the mettle we are made of. reducing stress and anxiety, improving focus Leadership is not bestowed. Leadership is taken and general self-improvement. by those who in terrifying times like now show “DHL is committed to assisting their This is the time when all the purpose and resolve and a belief in oneself. This employees in taking care of themselves even is the time when all the training and missioning training and missioning about during some of the difficult working climates about skills and development that we espouse skills and development that that they may find themselves in” says Stan must now be seen to be emanating from within our Chetty, DHL Express Head of HR Development “DHL’s objective is to create we espouse must now be seen own selves and validate the integrity of our careers. Sub Sahara Africa (SSA). a great place to work, not for to be emanating from within Staff are feeling what you feel. Our fears are “As DHL we are implementing different some, not for many, but for our own selves and validate their fears. Our people are scared and angry. As programmes to keep our employees engaged all” says Stan Chetty. the integrity of our careers. society we have been torn apart by slogans and and connected with the business even if it gerrymandering. This is the time that we break out means doing it virtually. An example of this is of the solid ice cubes that we are frozen into by fear our virtual Festiv-All Competition. tournament on PS4/PS5). Competing and anxiety. Employees are encouraged to participate employees are required to register and Become fluid and lead the tide of the forces of goodwill and reconstruction ..... as L&D we will build and compete in one of the four categories: upload their videos to enter the competition. this up with emotional bricks and mortar ..... using heart to unite with others in our companies, bridging Moves & Grooves (Talent contest for singing, Submissions are judged by celebrity external the engulfing political profiles that anarchists use to instil division and hatred. We have the skills to dancing and music), The DHL Diner (Cooking judges in the various categories. Regional know what to do to facilitate unity behind common company values. Let’s initiate and give therapeutic Competition), In the Frame (Art competition) winners then qualify for the Global Finals in direction now. Be visible in the workplace even if its virtual. Make your L&D voice heard because every and The DHL FIFA Cup (Online football their respective categories. sentence you say and share today will make an impact on that staff member’s soul. Do this for your company and its fight for survival!

July 2021 • 8 • News Delivery Skills Development Call for Entrepreneur Candidates and Coaches

he Commercial Transport Academy sessions covering critical business area related (CTA) is running an eight-month subjects Tcapacity development flagship coaching • Participate online from the convenience of programme supported by USAID. The “Run your home or office, with a schedule designed With It” coaching programme is focused on for busy business owners. women-owned businesses in the transport • Gain necessary business and leadership skills, When robots collide by The Mystery Courier industry and transport business-related from strategy and finance to marketing and services. This Programme is open to all South sales. Thousands of orders were cancelled after a fire at a African Women. • Create a growth plan, a detailed action plan to fulfilment centre in south-east London this month. Coaching and networks are cited as critical grow and scale your business. The company reported that the blaze started when challenges related to the growth of women- • Network: Develop relationships with like-minded three of the robots which help pick orders collided. owned businesses in the world. The “Run With It” leaders to share experiences and develop an About 800 staff were evacuated. London Fire coaching programme is designed to support the ongoing peer-to-peer support network. Brigade sent 15 fire engines and around 100 fire- unique needs of early-stage and high growth- fighters worked all night to contain the incident. oriented women-led and owned businesses. This Entrepreneur & Coaching This was the company’s second fire involving will be achieved by using a globally recognised Applications robots. Its facility in Andover, Hampshire, burnt machines. Not even I could find them attractive. toolbox, which will enable the entrepreneurs Entrepreneur applications are invited from down in 2019 after a fault in a battery charging unit Nor was this robot incident Southern England’s to make decisions and take action. In addition, transport and supply chain-related women- set fire to the plastic lid of one of the robots. sole cargo-related crisis that week. An articulated through its voluntary coaching platform, it will owned businesses, currently established Mrs Courier and I pricked up our ears when this truck carrying aerosols blew up on the M11 provide the Entrepreneurs with access to a coach micro-enterprise or SME with a client pipeline robot drama began unfolding on TV. Once we’d motorway near Stansted Airport, sending a huge who will coach the entrepreneur and a business in logistics, transport, supply chain or a tested cleared out of the way any idea that three sets of fireball and a thick column of black smoke into the coach to assist with various key areas relating to concept in the ideation stage are encouraged South African traffic lights were involved, I was air. Thousands of aerosol cans were flung across a business. Each coaching relationship will be to participate in the programme by emailing faced with another hurdle. both sides of the carriageway to the alarm of tailored to the unique needs and objectives of the [email protected] with the following Robots are more or less a taboo subject in the motorists. The charred wreckage of the lorry was entrepreneur. documents: SA ID, Matric, Proof of business Courier household, since 2017. That was when left a smouldering heap on the side of the road. registration and a motivation letter. I displayed what Mrs Courier considered undue Two days later four fire engines were needed on Key Benefits Coaching Applications are encouraged as part interest in media coverage of Harmony 3.0 the the scene after a truck caught fire and burnt out on • Advance the skills, tools, and mindset to grow of giving back to the community and the pay it newly-released alluring female companion robot. the M4 near Swindon. and scale your business. forward concept. Please send your cv marked I hastened to re-assure her that there was no Such incidents are a timely reminder that even in • Masterclasses: subject matter expert-led with coach application to [email protected] call for jealousy. The colliding robots of South-East well-managed logistics operations, the question of London move products around on a grid system. dangerous goods still demands ceaseless vigilance. They are the size of - and resemble washing Hence our constant reminders in News Delivery.

July 2021 • 9 • News Delivery