ANNUAL REVIEW 2014/15 a Word from Our Chair and Chief Executive
Total Page:16
File Type:pdf, Size:1020Kb
15-201 5-20 18 5 181 15 200 200 YEARS YEARS ROYAL ROYAL PATRONAGE PATRONAGE 1 1 815-2015 815-2015 5-201 5-20 181 5 181 15 200 200 YEARS YEARS ROYAL ROYAL PATRONAGE PATRONAGE 1 1 815-2015 815-2015 ANNUAL REVIEW 2014/15 A WORD FROM OUR CHAIR AND CHIEF EXECUTIVE his year marks Norwood’s 200th year of Royal Norwood operates under a considerable Patronage – an anniversary we are proud and operational deficit. This year we received a T excited to celebrate. For not only were we one-off unexpected legacy, which helped us to the first Jewish charity to be honoured with the fund this deficit. Although some of our services are appointment of a Royal Patron, but we are also the funded by local authorities, many receive very little only Jewish charity to enjoy the Patronage of Her statutory funding or none at all. They cost over £36 Majesty The Queen. As Patrons of Norwood, the million to run per year, £12 million of which we need Royal Family’s support over the last two centuries to raise through voluntary donations. This income has been a central pillar to the charity’s reputation enables us to deliver the highest-quality services, as and a positive impact on the community we serve, well as innovative new ones, developed in response as well as our ambitions to sustain our work for to the issues facing the Jewish and wider community. those in need. To meet the changing needs of our community over the last 200 years, we have evolved from being a hospital and boarding school for children from Making a positive impact on poor families into the UK’s largest Jewish children, the lives of everyone who we family and learning disability charity in the UK. support is paramount to Today we support vulnerable children and their “ families, children and young people with special Norwood’s work. educational needs, and adults with learning disabilities – at home, in school and throughout their lives. Making a positive impact on the lives of We are, and have always strived to be, innovative in everyone who we support is paramount to our approaches and practices as highlighted through Norwood’s work. This year’s Annual Review focuses our Intensive Interactions programme, which aims to on our achievements, based around the charity’s build a communicative relationship with a person who five strategic aims as outlined in Norwood’s ten-year may be non-verbal. We also always aim to meet the strategy which was established in 2014. We hope highest standards in our services, as demonstrated they demonstrate the strides we are making to with our inclusive nursery, which received an ensure that we provide the most appropriate, most “Outstanding” rating from Ofsted in January needed and highest quality services which our 2015 for going above and beyond what is required charity has prided itself on providing for over in the curriculum. 200 years. Of course, we have become the charity that we are today because of the dedication of our staff and volunteers and the generosity of all of our donors – and to them we give huge thanks. To recognise the invaluable contribution that our volunteers make, we launched a three-year volunteer strategy this year. We hope that in providing greater support and access to David Ereira Elaine Kerr training and new opportunities, we will ensure that Chair Chief Executive the volunteer journey is a truly rewarding one. 2 Norwood is the largest Jewish children, family and learning disability charity in the UK. HOME SCHOOL LIFE Children and their families Children and young people People with learning disabilities facing individual challenges with special educational needs and autism, throughout their lives N W E S Norwood works with 65 local It costs £36 million a year authorities and has 55 sites across for Norwood to provide our services. N London and the South East. Every year we must raise over £12 W millionE from voluntary donations. S N W E S Norwood provides services Norwood has a workforce of almost 2,000 1,250 for almost 7,000 people. N , made up of staff and W E hundreds of dedicated volunteers. S OUR VALUES CONTENTS Empowering We empower the people who use our services to reach for their aspirations. Top five key achievements...........................4 Professional Norwood always maintains professional Strategic aim 1.........................................5–7 standards and codes of conduct with all Strategic aim 2.......................................8–11 stakeholders and strives to provide excellence throughout the organisation. Strategic aim 3.....................................12–18 Strategic aim 4.....................................19–20 Supportive Norwood is an organisation that is supportive to all those who turn to us: Strategic aim 5.....................................21–26 our workforce, and all our stakeholders. A year of fundraising............................27–30 Honourable Norwood is honourable in the way Financial information.................................31 it carries out its business. Our people...........................................32–33 Innovative Norwood will always innovate and find new approaches and practices Thank you..................................................34 to benefit the whole organisation Legacies.....................................................35 and those we support. 3 Norwood established NORWOOD the HealthY TOP FIVE KEY CHILD PROGRAMME, providing immunisations ACHIEVEMENTS and health reviews 2014/2015 to the orthodox community. We opened the PathwaYS The Norwood’s ASSESSMENT inclusive Nursery CENTRE, part of our was rated assistive technology “OutstanDINg” programme, to assess BY OFSTED. people’s needs, provide them with the right support and to train staff. We delivered INCLUSIVE SPOrt 5,624 TRAINING AND ACTIVITY SESSIONS were SESSIONS to 220 delivered to adults with Norwood staff. learning disabilities. 4 StrateGIC AIM 1 TO PROVIDE APPROpriate SUPPOrt AND GUIDANCE FOR JEWISH CHILDREN AND THEIR FAMILIES DURING CHALLENGING TIMES In some ways, what happens to a Social Work team supports families around. We provide specialist person in their younger years can facing breakdown and parents support to parents with young affect them for the rest of their affected by mental health problems, children with special needs, and lives. Therefore, the earlier they for example. For children displaying also offer more general services receive support, the greater their emotional and behavioural issues to support families bringing up chances of leading a fulfilled life. or suicidal thoughts, our direct children, including parenting For families in the Jewish community therapeutic work and counselling classes, parent and toddler who are struggling to cope, can support them to work through groups, after-school clubs and Norwood offers a lifeline. Our their problems and turn their lives holiday schemes. 5 DEVELOPING A waY Family Services in October 2014, working just with the child but TO MEASURE THE following the completion of a also systemically with the entire IMpact OF OUR WORK successful pilot programme. It is family and other professionals the only Jewish specific service involved with the family. Norwood has developed a family offering drugs education and Depending on each family’s needs, support impact framework – a tool provides preventive addiction our social workers, family support to measure the progress made education through schools, a workers, child counsellors and child with the people and families we drop-in service, a telephone psychotherapists all work together support. This was done in helpline and community-awareness to support the family as a whole conjunction with the Charity workshops. Over 140 people, and to improve the outcomes for Evaluation Service (CES), the UK’s including people affected by each child through, for example, leading provider of support and addiction and members of their direct therapeutic work, art advice on quality and evaluation family, attended Norwood therapy or advocacy. The impact systems for the voluntary sector. Drugsline’s three community- of our support for these families This has been a significant piece awareness workshops, which covered helps to ensure the safety of these of work and is enabling Norwood substance misuse, addiction in the children, increase their confidence to review and analyse information family, and cannabis and alcohol. and self-esteem, and give parents on the families we support so that Following workshops on addiction, more strategies and confidence to we can deliver better outcomes for which were conducted in 22 deal with their children’s behaviour. them. Our work is evidence-based, schools, students said their level It is also aimed at improving family so as such, we have been able of understanding about drugs relationships and preventing to start measuring the distance had increased. problems escalating further. travelled by the people who use our services through bespoke tools, STRENGTHENING THE such as adult and child focused FAMILY UNIT questionnaires, which require Norwood was referred 286 cases individuals to answer The man taking the session was to support families facing a multiple-choice questions about whole range of issues – from excellent. He had a way of their situation prior to, and after, mental health breakdown to getting through to us without receiving support. telling“ us what to do, which was bereavement, divorce to domestic really effective. TACKLING ADDICTION violence. Our social work service focused on safeguarding the Year 10 student who took part in Norwood Drugsline was embedded wellbeing of the children in Norwood’s addiction education within Norwood’s Children and vulnerable families – not by workshop 6 Key achievement 3,178 people used our Children and Family Services IMPROVING YOUNG in managing anxiety and stress. PEOPLE’S WELLBEING Meanwhile, Streetwise@Norwood, Norwood provided therapeutic run in partnership with Maccabi GB, organised three eight week The transformation in Sam has groups, focusing on self-esteem, been incredible - a shy, sensitive, social skills and self-harm issues, courses and a four day intensive nervous and anxious child has to children and young people in course in the summer holidays at Kennedy Leigh Family Centre.