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GUIDE EUROPE INFORMATION VOYAGEURS SNCF Février 2015*

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GUIDE EUROPE INFORMATION VOYAGEURS SNCF Février 2015* GUIDE EUROPE INFORMATION VOYAGEURS SNCF Février 2015* *Actualisé le 10/03/2015 INDEX A M Abonnements 43 Madrid 30-33 Allemagne 18-23 Médiation SNCF 55 Montgenèvre 28 B Bagages 15 O Bâle 24-25 Offres tarifaires Loisir 15, 20, 23, 25 Barcelone 30-33 Bruxelles 14-17 Belgique 14-17 P Personnes à mobilité réduite 23, 28, 33, 37, 40, 44 C Points de contact 50-51 Carte des destinations Prem’s 20, 23, 25 en France et en Europe 3-4 Programme de fidélité D Voyageur 9, 13, 45 Droits des voyageurs 52-54 R Railteam 8-9 E E-billet 29, 31, 43 Renfe-SNCF en coopération 30-33 Espaces bébés 37, 40 Restauration 27, 33, 37, 41 Espace calme 25 Espace famille 23, 28, 40 S Espace bureau 28 Services Eurostar 37 Espagne 30-33 Services Thalys 40-41 Eurostar 35-37 Services TGV Lyria 44-45 Eurostar Frequent Traveller 37 T F TGV Euroduplex 19, 23, 32 Fribourg en Brisgau 22-23 TGV Lyria 42-45 Thalys 38-41 Thalys TheCard 41 G Groupes 21, 29, 31, 37 Thalys ThePass 39 Ticketless Thalys 40 I ICE 20 V Voiture 15 Italie 26-29 Vélo 15 Interrail 46-49 L W Londres 35-37 Wifi 40 Luxembourg 34 Lyriapremière 44 NOTES P. 3 P.85 VOYAGER EN EUROPE hoisir le train pour découvrir l’Europe, c’est embarquer pour un voyage fait de belles rencontres et d’incroyables découvertes. C À vous la Dolce vita italienne, le style de vie à l’anglaise, le charme des Pays-Bas, le dynamisme de l’Espagne... Chacun de vos voyages devient unique. Pour rendre votre déplacement encore plus agréable et serein, ce guide pratique vous permettra de parcourir rapidement toutes les informations indispensables à connaitre sur l’offre de TGV en Europe, mais également de certains transporteurs ferroviaires européens : dessertes, réservations, échanges, tarifs, services à bord et à destination, offres spécifiques… À tout de suite sur nos réseaux et bon voyage ! P. 5 SOMMAIRE L’aLLIanCe raILTEAM : BIENVENUE SUR NOS LIGNES EUROPÉENNES À GRANDE VITESSE 8 Carte du réseau Railteam 8 L’alliance railteam 9 L’europe À GRANDE VITESSE 10 L’offre TgV vers l’europe 12 Bruxelles à grande vitesse avec TGV 14 L’allemagne toujours plus proche avec TGV et ICE 18 Fribourg en Brisgau en direct avec TGV 22 Bâle en direct depuis Lyon et Marseille avec TGV 24 Avec TGV, l’Italie c’est la porte à côté 26 Viva España : Barcelone et Madrid à portée de train ! 30 TGV vers le Luxembourg 34 Bienvenue à Londres avec Eurostar 35 Bienvenue à bord de Thalys 38 Paris, Lille et le sud de la France aux portes de la Suisse avec TGV Lyria 42 P. 6 INTERRAIL, VOTRE PASSEPORT POUR L’EUROPE 46 Les Pass Interrail 47 Les formules Interrail 48 Points de contacts 50 Droits des voyageurs 52 Médiation SNCF 55 Les émissions de CO2 de vos trajets en Europe 56 P. 7 L’ALLIANCE RAILTEAM : BIENVENUE SUR NOS LIGNES EUROPÉENNES À GRANDE VITESSE TGV est membre de l’alliance Railteam pour rendre vos voyages en Europe encore plus faciles, confortables, rapides, écologiques et vous garantir des services de qualité sur l’ensemble de votre trajet. P. 8 L’alliance RailTEAM LE SERVICE AU-DELÀ sont également prévus DES FRONTIÈRES dans les grandes gares L’alliance Railteam réunit de correspondances sept entreprises ferroviaires(1) internationales où le autour d’un seul objectif : personnel vous renseigne en faciliter vos voyages en train anglais si vous ne parlez pas à grande vitesse à travers la ou les langues locales. l’Europe. Avec nos services TGV, ICE, Eurostar, Thalys, SERVICE TGV Lyria et Railjet, plus de CORRESPONDANCES 400 destinations vous sont railteam(2) proposées. Vous bénéficiez Si vous avez manqué votre d’un accompagnement de correspondance suite au qualité, en particulier lors retard d’un train de l’alliance de vos correspondances à Railteam, vous pouvez l’étranger. emprunter sans frais le prochain train de l’alliance INFORMATION au départ de la même gare. EN CONTINU Pour organiser votre voyage, ENCORE PLUS www.railteam.fr est la source D’AVANTAGES AVEC d’information sur l’ensemble LE PROGRAMME des horaires européens et les VOYAGEUR services de l’alliance. Cumulez des points de fidélité Grâce à l’application Railteam et utilisez-les pour voyager mobile, vous accédez en Europe sur une large directement à l’information sélection de destinations trafic en temps réel des trains avec les autres opérateurs de opérés par les membres l’alliance. de l’alliance. Pour faciliter Avec votre carte Grand vos correspondances, le Voyageur Le Club, profitez personnel de bord vous d’un moment de détente informe à l’arrivée de l’horaire en accédant aux salons de votre prochain train d’affaires de tous les Railteam et de la voie de opérateurs Railteam. Il vous départ si l’information est suffit de présenter votre carte disponible. de fidélité et votre billet Des points d’information international du jour. (1) SNCF en France, Eurostar entre la France, le Royaume-Uni et la Belgique, la Deutsche Bahn (DB) en Allemagne, NS aux Pays-Bas, ÖBB en Autriche, CFF en Suisse et SNCB en Belgique. (2) Ce service est offert sous réserve de disponibilité, sans garantie de place assise, dans les gares où les trains de l’alliance sont en correspondance. À Paris, les gares de Paris Nord, Paris Est, Paris Gare de Lyon et Paris Montparnasse forment une même gare pour le service. L’alliance RailTEAM P. 9 P.10 L’EUROPE à gRANDE VITESSE L ’EUROPE À GRANDE VITESSE TGV vous propose de nombreuses destinations en Europe : le Luxembourg, l’Italie, l’Espagne, Bruxelles au départ de 24 villes de France, et l’Allemagne, également desservie par ICE. Amsterdam, Londres et Berne demeurent des capitales européennes possédant des sources inépuisables d’inspiration. Pour découvrir ou redécouvrir ces villes et bien d’autres encore, empruntez des trains rapides, accueillants et réguliers grâce aux offres proposées par Eurostar, Thalys et TGV Lyria. L’offre TGV vers l’Europe 12 Bruxelles à grande vitesse avec TGV 14 L’Allemagne toujours plus proche avec TGV et ICE 18 Fribourg en Brisgau en direct avec TGV 22 Bâle en direct depuis Lyon et Marseille avec TGV 24 Avec TGV, l’Italie c’est la porte à côté 26 Viva España : Barcelone et Madrid à portée de train ! 30 TGV vers Le Luxembourg 34 Bienvenue à Londres avec Eurostar 35 Bienvenue à bord de Thalys 38 Paris, Lille et le sud de la France aux portes de la Suisse avec TGV Lyria 42 L’EUROPE à gRANDE VITESSE P.11 L’offre TGV VERS L’EUROPE Grâce à l’offre TGV vers l’Europe, vous profiterez toujours d’un voyage adapté à vos besoins et vos envies. DES TARIFS SUR MESURE Voyagez en toute liberté. Pour vous permettre de vous Grâce aux tarifs Normal et déplacer au prix qui convient Flexi, ne vous souciez que le mieux à vos besoins, la de votre voyage européen. gamme tarifaire de chaque Ces tarifs d’une flexibilité destination vous offre une optimale vous assurent solution pour chaque situation. l’échange sans frais et le remboursement intégral Le meilleur prix de vos billets(2). pour un trajet anticipé. Toute l’année, vous pouvez profiter des petits prix à partir de 25 €(1). Il vous suffit pour cela de privilégier les périodes de faible affluence et de réserver au plus tôt. Les billets sont disponibles 90 jours à l’avance et jusqu’à 14 jours avant le départ. La souplesse à prix réduit. Bénéficiez de éductionsr pouvant aller jusqu’à moins 45 % selon vos destinations, avec la possibilité de reprogrammer votre voyage. Les billets sont échangeables et remboursables sous conditions. (1) Prix à partir de et par personne, valable pour un aller simple en 2e classe sur une sélection de destinations, certains jours, dans certains trains et dans la limite des places disponibles à ce tarif. Réservation à l’avance obligatoire. Billets non échangeables et non remboursables. Offre non cumulable avec toute autre promotion en cours ou tarif réduit SNCF. (2) Échange de votre billet et remboursement intégral sans frais jusqu’à 2 heures après le départ du train, dans la ville de départ française. P.12 L’EUROPE à gRANDE VITESSE VOTRE VOYAGE VOTRE FIDÉLITE EST EN TOUTE SÉRÉNITÉ TOUJOURS MIEUX Un séjour réussi commence RÉCOMPENSÉE toujours par un voyage Gratuit et ouvert à tous, agréable : un confort à le Programme Voyageur bord assuré et vos attentes récompense votre fidélité en anticipées. Avec TGV, la comptabilisant chacun de réservation de votre billet est vos voyages. Accédez à des simplifiée : e-billet, possibilité avantages, des bons plans de choisir sa place assise dans personnalisés et un large le train, envoi de votre billet éventail de services. Inscrivez- à domicile… Tout est pensé vous sur www.programme- pour faciliter le plus possible la voyageur.sncf.com. préparation de votre voyage. Restauration soignée, confort 3117 des espaces, divertissements… En cas de nécessité, un appel TGV vous offre une expérience au 3117(1) facilite l’intervention de voyage sereine, à vivre seul des secours dans les trains ou en famille. 24h/24 et 7j/7. Le contrôleur reste votre interlocuteur privilégié tout au long de votre voyage. (1) Sur le parcours français uniquement. Appel non surtaxé et enregistré. L’EUROPE à gRANDE VITESSE P.13 BRUXELLES À GRANDE VITESSE AVEC TGV Meilleur temps (1) Bruxelles à destination de de parcours Fréquence par jour Lille-Europe 0h35 4 allers-retours Aéroport CDG2-TGV 1h16 6 allers-retours Marne-la-Vallée - Chessy TGV 1h30 6 allers-retours Lyon Part-Dieu 3h20 6 allers-retours Valence TGV 4h00 3 allers-retours Avignon TGV 4h34 3 allers-retours Aix-en-Provence TGV 4h58 3 allers-retours Marseille St-Charles 5h06 4 allers-retours Montpellier - Saint-Roch 5h45 2 allers-retours P.14 L’EUROPE à gRANDE VITESSE Depuis plus de 20 villes LES TARIFS françaises, TGV vous propose PREM’S (2) : le meilleur prix jusqu’à 6 allers-retours pour un trajet anticipé.
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