Standard Operating Procedures (SOP)
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Marine Toys for Tots Program Standard Operating Procedures (SOP) Local Toys for Tots Campaigns 2018 1 August 2018 Hello 2018 Local Toys for Tots Campaign Coordinators, Welcome to the 71st year of the Marine Corps Reserve Toys for Tots Program! Whether you are a brand-new coordinator starting a new campaign, or a veteran coordinator with decades of service to this outstanding cause, it is a privilege to work with you bringing the joy of Christmas to millions of less fortunate children across our great Nation. The Marine Corps Reserve Toys for Tots Program is a charity that is unmatched for many reasons. Its affiliation with the Marine Corps provides the entire organization, from small rural campaigns, to large metropolitan campaigns, and ultimately to the Foundation headquarters, the reputation that we not only do things right, we do the right things. The American public expects our Marine Corps not only to win our Nation’s battles, but to accomplish all its missions to the highest of standards. The American public has the same high expectation for the Marine Toys for Tots Program. This SOP, along with Marine Corps Order 5726.14F and Marine Forces Reserve Order (ForO) 5000-24.2, provide the policies and procedures to execute a successful campaign that the Marine Corps and American public will be proud of. There are several changes with the 2018 SOP which are more than can be listed in this introductory letter. I expect that each coordinator, both veteran LCOs with numerous years of service and first-year coordinators alike, to read and understand this document in its entirety. SOPs are written to provide structure and procedures that allow organizations to execute repeated tasks/missions with precision. An SOP, however, is only as good as an organization’s knowledge of the procedures within it. If you don’t read it and understand it, then you won’t follow it. I also expect feedback from the coordinators. If we have something that you disagree with in the SOP, please let me know. There may be a valid reason why it is there, but without your input, this document will become stale and won’t reflect reality on the ground at the campaign level. Again, I look forward to the 71st year that Marines, Sailors, and volunteers across the fifty States, the District of Columbia, Puerto Rico, Guam, and the Virgin Islands provide a message of hope to less fortunate children enabling them to wake up Christmas morning with a new toy under the tree. Thank you for all you do! Semper Fidelis, David Cooper Vice President, Operations 18251 Quantico Gateway Drive, Triangle, Virginia 22172 Phone: (703) 640-9433 Fax: (703) 649-2054 STANDARD OPERATING PROCEDURES FOR LOCAL TOYS FOR TOTS CAMPAIGNS TABLE OF CONTENTS CHAPTER I - PURPOSE ................................................................................................ 1 1.1 Purpose....................................................................................................... 1 1.2 Coordinator Goals .................................................................................... 1 1.3 Campaign Direction and Management ................................................... 1 1.4 Campaign Support .................................................................................... 1 1.5 SOP Improvement .................................................................................... 2 CHAPTER II - MARINE TOYS FOR TOTS FOUNDATION (MTFTF) .................. 3 2.1 Mission ....................................................................................................... 3 2.2 Supplemental Toy Program ..................................................................... 3 2.3 Gift-In-Kind............................................................................................... 4 2.4 Support/Promotional Material ................................................................ 4 2.5 Foundation Vendor Contacts ................................................................... 4 2.6 Combined Federal Campaign (CFC) ...................................................... 4 2.7 Direct Mail ................................................................................................. 5 2.8 Internal Audits .......................................................................................... 5 CHAPTER III - OVERVIEW ......................................................................................... 6 3.1 Background ............................................................................................... 6 3.2 Annual Local Toys for Tots Campaigns ................................................. 6 3.3 Marine Forces Reserve (MARFORRES) ................................................ 6 3.4 Roles of the Coordinator .......................................................................... 7 3.5 Prohibitions ............................................................................................... 7 3.6 Important Documents ............................................................................... 7 3.7 Coordinator Information ......................................................................... 7 3.8 Fundraising ................................................................................................ 8 3.9 Fund Handling .......................................................................................... 8 3.10 Bank of America Purchase Card ............................................................. 8 3.11 Account Safeguards .................................................................................. 9 2018 SOP for Local TFT Campaigns | - i – 3.12 Local Toy Drop Locations ........................................................................ 9 3.13 Local Toy Donations ................................................................................. 9 3.14 After Action Reports............................................................................... 10 3.15 Communication ....................................................................................... 10 CHAPTER IV - ORGANIZATION AND RESPONSIBILITIES .............................. 11 4.1 Responsibilities ........................................................................................ 11 4.2 Headquarters, U.S. Marine Corps......................................................... 11 4.3 Marine Forces Reserve ........................................................................... 11 4.4 Marine Corps Reserve Units .................................................................. 11 4.5 Marine Toys for Tots Foundation ......................................................... 12 4.6 The Marine Corps League ..................................................................... 13 4.7 Local Community Organizations (LCO’s) ........................................... 14 CHAPTER V - DIRECTIVES FOR TFT PROGRAM .............................................. 15 5.1 Key documents ........................................................................................ 15 5.2 MCO 5726.14 – U.S. MARINE CORPS RESERVE TOYS FOR TOTS PROGRAM .................................................................................. 15 5.3 ForO 5000-24.2 – POLICY FOR THE CONDUCT OF THE ANNUAL MARINE CORPS RESERVE TOYS FOR TOTS PROGRAM ............................................................................................. 15 5.4 Memorandum of Understanding Between The Commander, Marine Forces Reserve And Marine Toys For Tots Foundation ..................... 15 5.5 Standard Operating Procedures (SOP) for Local Toys for Tots Campaigns ............................................................................................... 15 CHAPTER VI - GENERAL INSTRUCTIONS FOR TFT CAMPAIGNS ............... 16 6.1 Area of Responsibility............................................................................. 16 6.2 Locale ....................................................................................................... 16 6.3 Focus of Effort for Local Toys for Tots Campaigns ............................ 16 6.4 Qualifications for a Toys for Tots Coordinator ................................... 17 6.5 Uniform/Attire for Personnel Involved in Toys for Tots .................... 17 6.6 Marine Corps League ............................................................................. 18 6.7 Other Volunteer Assistance ................................................................... 18 6.8 Only New, Unwrapped Toys/Books ...................................................... 18 6.9 Homemade Toys ...................................................................................... 19 2018 SOP for Local TFT Campaigns | - ii – 6.10 Tainted Toys ............................................................................................ 19 6.11 Toys Resembling Weapons .................................................................... 20 6.12 Local Toy Drop Off Locations ............................................................... 20 6.13 Toy Valuation .......................................................................................... 20 6.14 Toy Distribution ...................................................................................... 20 6.15 Toy Transfers .......................................................................................... 22 6.16 Toy Accountability .................................................................................. 22 6.17 Toys for Tots Name and Logo................................................................ 24 6.18 Criminal Activity Alert..........................................................................