MASTERING BOSTON LOGAN AIRPORT:
The Business Traveler’s Field Manual image source:bostonmagazine.com TABLE OF CONTENTS
Chapter 1: Introduction The Lay of the Land at Boston Logan Airport Statistics About the Airport Terminal-to-Terminal Traffic Patterns Chapter 2: The Long Layover RESTAURANTS Bars FEATURES Chapter 3: The Dreaded Overnight Delay Area Restaurants Hotels CAR SERVICE Convenience Chapter 4: Travel In Style United club lounges US Airways Club Lounges Chapter 5: Conclusion ABOUT US
CHAPTER 1
Introduction The Boston Logan Airport is the 19th busiest airport in the country and sees about 29.3 million passengers a year, but you can bet they all enjoyed their stay.
image source: blogs-images.forbes.com
Welcome to Boston Logan International Airport, quite possibly one of the best airports in the country. There’s no shortage of amenities that make this airport feel like home, and it seems the staff has thought of everything to make sure you’re as comfortable as possible. The Boston Logan Airport is the 19th busiest airport in the country and sees about 29.3 million passengers a year, but you can bet they all enjoyed their stay.
With over 16,000 employees working at the Boston Logan Airport, customer service is the No. 1 priority in the ticketing areas, the terminals, the restaurants, and the airlines themselves.
www.etsintl.net 4 The Lay of the Land at Boston Logan Airport
With three domestic terminals, and one international terminal, passengers can expect a smooth transition from place to place within the airport. The airport features over 50 restaurants and dozens of vendor stands that sit throughout terminals and offer snacks and grab-and-go style meals, as well as charging stations for all your image source: ajooma.net electronic devices.
Statistics About the Airport
The airport opened in September 8, 1923 and was originally used for the Massachusetts Air Guard.
In 1927 the first commercial flight to New York City was made. Now, the airport averages 924 flights per day and 13.5 million boardings per year. It handles roughly 4.5 million international travelers annually.
www.etsintl.net 5 Terminal-to-Terminal Traffic Patterns
Getting around in the Boston Logan International Airport has never been easier. It’s taken all the hassle out of inner-airport travel with a dedicated shuttle bus system that will take you from terminal to terminal in less than 10 minutes. Fortunately, in Boston Logan, you don’t have to worry about several miles between terminals. The longest walking distance is around 0.3 miles, so it shouldn’t take long at all to get where you need to be.
www.etsintl.net 6 image source: isites.harvard.edu
CHAPTER 2
The Long Layover The airport has taken great measures to ensure that guests are treated like family at all times, and that you’re never really away image source: blogs-images.forbes.com from the comforts of home.
image source: airchive.com
There’s bound to be a layover here and there, for sure. While it’s not the worst city in the country for layovers (Chicago O’Hare has Boston Logan beat by several hours) you’ll find that sometimes issues just can’t be avoided, and your overall safety is a top concern. The news isn’t all bad for flyers of Boston Logan Airport, though. The airport has taken great measures to ensure that guests are treated like family at all times, and that you’re never really away from the comforts of home.
www.etsintl.net 8 Restaurants
If you’re looking for something delicious to eat at Boston Logan, you’ve got plenty of options. When you’ve got that two-hour layover and you know you’re going to need something more than peanuts before your next three-hour flight, be sure you stop at one of the many fine restaurants we’ve listed here:
Johnny Rockets Terminal C For all your traditional ‘50s burger and diner experience needs, Johnny Rockets is ready to deliver. It offers delicious burgers with classic fries, and excellent milkshakes. If you’re looking for something a little more healthy, it’s got salads as well.
Legal Sea Foods Restaurant Terminal B You can’t beat this Boston tradition! Fill yourself with all the seafood delights that Boston has to offer. This restaurant will keep bringing it to you if you keep ordering it. It’s got traditional favorites that you already love, but be sure to step out of the box and try some of the more exciting menu items such as the blackened raw
image source: legalseafoods.com tuna sashimi or Anna’s Baked Boston Scrod.
www.etsintl.net 9 Wolfgang Puck Terminal C Who doesn’t already love Wolfgang Puck? In the Boston Logan Airport you can have more of what you already love, and you get it quickly with this “express” option. There are hand-crafted gourmet pizzas, sandwiches, soups, fresh salads, and the world-famous Chinois Chicken Salad.
Harpoon Tap Room Terminal A Get ready for a masterful culinary experience at the Harpoon Tap Room. It’s got everything to suit your needs, and the staff will serve up your order with a pleasant attitude. This restaurant also has excellent drinks.
For faster options, check out any of these fine restaurants. They’re not sit-down dinner kinds of places, and you certainly wouldn’t want to take a potential client you’re flying with to any of these, but they’re great if you’re on the go and need to grab something quickly.
Asian Too Terminal B Get your fill of fine Asian cuisine before your flight. It’s got all your traditional favorites, and the to-go option is perfect for getting to your gate quickly to wait for the plane.
www.etsintl.net 10 Burger King Terminals C & E The “You can have it your way” slogan stays true at Boston Logan Airport. This Burger King is serving up all the classic King foods, and it a good option when you’ve only got a couple of minutes to spare.
Earl of Sandwich Terminal E Grab your fresh sandwich when you’re between terminals and you need a quick pick-me-up. The Earl of Sandwich had to earn the title so you know its food is quality.
Gourmet on the Fly Terminal A This restaurant pretty much is exactly as the title says. You can get gourmet meals in a hurry and
image source: earlofsandwichusa.com that’s great because you’re a busy person.
Sbarro Terminals A, B, C, E The classic Sbarro is never a bad choice when you’re looking for a scrumptious pizza at an affordable price. Sbarro’s got all the options you could want hot and ready to go, but don’t be surprised when you’re the least-liked person on the plane because the smell of the pizza is guaranteed to make everyone jealous!
www.etsintl.net 11 Wendy’s Terminal A Dave Thomas left behind big shoes to fill and Wendy’s is still delivering day after day. While most don’t typically enjoy fast food options, you simply can’t beat its convenience when traveling.
Bars
If you’re at the Boston Logan Airport and you’re looking to spend a little time away from the crowds and have a drink (or two… we won’t tell!) then you’ve
got plenty of options. You’re going to want to be as relaxed as possible during your flight, so having a few beers or a couple of cocktails might not be a bad idea.
www.etsintl.net 12 Boston Beer Works Terminal C If there’s one thing we can all agree on, it’s that Bostonians know their beer, and any company that combines the great city of Boston with a fierce love for beer gets our vote any day. Boston Beer Works has great domestic and international options to keep your taste buds dancing for joy.
Fox Sports Sky Bar and Grill Terminal B Sports and bars go together like peas and carrots. They’re just not a couple you break up. So, if you’re in for a winning combination, head over to Fox Sports Sky Bar and enjoy excellent drink options with a great dinner menu, and your favorite teams on the big screens. Don’t be surprised if all the channels are tuned to Boston teams. If there’s one thing Bostonians love more than their beer, it’s sports.
Vino Volo Terminal E If beer really isn’t your thing and you’re wanting something a little more smooth, why not step over to Terminal E and grab a glass of your favorite red or white wine? Vino Volo has great menu items to pair with every glass, so you can rest assured that your thirst is quenched and your stomach is satisfied.
www.etsintl.net 13 image source: i50.tinypic.com
Features
When you’re dealing with a layover, you need something to do, and restaurants just aren’t cutting it, there are many shopping options available at the Boston Logan Airport. Check out Automatic Apparel for your Boston fan clothing, Booklink and Hudson Booksellers for some good reads on the plane, Kidsworks for all things kids, Love Boston for souvenirs, and if you’re feeling extremely luxurious, Ultra Diamonds for your jewelry needs.
www.etsintl.net 14
CHAPTER 3
The Dreaded Overnight Delay image source: vistadome.com
The worst part of any travel plan is the fear of the unknown. There are just too many factors that can go wrong, and you always have to stay on high alert. Air travel can throw a wrench in your plans, especially with weather or mechanical delays. The important thing to remember is that your safety is always first on Boston Logan Airport’s mind. It’s dedicated to making sure you have the best experience possible. If you find that you have to stay overnight in Boston, check out these options to make sure you’ve got every base covered and you’re as comfortable as possible.
www.etsintl.net 16 Area Restaurants
You’ve got a pretty firm grasp on the restaurants available to you inside the airport, but what if you find yourself having to venture out of the airport for a night? Sure, you could stay in your room, watch TV, and eat out of a vending machine, but that’s not doing anyone any favors, so be sure to check
image source: businessinsider.com out one of these fine dining options:
Milano’s Deli Who isn’t in the mood for Italian food after a long day of traveling? You need to carb-load for the next day since you’ll be delayed getting started and need to make up time. Check out Milano’s for classic Italian meals and subs.
www.etsintl.net 17 Donna’s Restaurant Donna’s is truly an American cuisine restaurant with a flair for breakfast. Be sure to stop in on your way back to Boston Logan Airport in the morning.
Santarpio’s Pizza If you are looking for a pizza option, here it is. You can have it delivered right to your room, but why not head out for the dinner hour?
The Capital Grille If you’re looking for something a little more upscale and want a fine-dining experience, The Capital Grille is the answer. The traditional steakhouse is delicious for dinner, and there’s a fully stocked bar to help ease the pain of not
image source: 10bestmedia.com sleeping in your own bed.
www.etsintl.net 18 Hotels
If you find yourself facing an overnight delay and you’re worried you’ll have to sleep inside the airport terminal, no worries. Boston Logan Airport has you covered there as well. There are plenty of options for your hotel needs while you’re delayed. Here are some of the best hotels with airport transportation services.
The Hilton Boston Logan Airport If you’re looking for the most convenient option available, the Hilton has everything you need. It’s directly connected to the airport via an enclosed sky bridge and also offers around-the-clock shuttle services to all the terminals. If you’re there for a night and want to hit the town, there are quick and easy ways to get in and out of the hotel area.
The Hyatt Harborside This hotel has it all: luxurious guestrooms, premier service, fine dining, and beautiful views of the Boston skyline over the water. There’s a sauna, pool, whirlpool, and fitness center if you decide you’d like to use those extra hours in Boston for some physical fitness. There’s also easy access to downtown through the water taxi and 24-hour shuttle service to the airport terminals.
www.etsintl.net 19 Car Service Convenience
When you’re stuck in a city that you haven’t quite gotten familiar with, you’re going to need some help getting around. There’s no need to try to get a rental car, especially since they’re likely all booked up anyway. Consider having a Boston car service on standby that you can contact quickly if you need to.
Your Boston car service can make sure you’re all settled into your hotel and comfortable, then take you to the best restaurants and even find entertainment options so you don’t have to depend on the news and a late-night talk show for fun. Hiring a car service to help you with your overnight layover is the easiest and best option available.
www.etsintl.net 20 image source: pgal.com
CHAPTER 4
Travel In Style image source: worldairportguides.com
Whether you’ve decided to fly first class, or you’re sticking with coach, your experience in the airport doesn’t have to be any different from anyone around you. Fortunately there are many luxurious options available for you to choose from. For starters, there are individual lounges available for two different airlines.
United Club Lounges United has two United Club Lounges at Boston Logan that will take great care of you. There are snacks, drinks, alcoholic beverages, newspapers, televisions, computer work stations, and standard business services. If you’re traveling with clients and you know you’ve got a few hours between flights, feel free to go into one of the conference rooms to work out the details of any important business deals.
US Airways Club Lounges This club lounge is located in Terminal B and features three conference rooms, complimentary Internet access, snacks, refreshments, and alcoholic delights. A wide selection of newspapers, televisions around the room, and business services are also available.
www.etsintl.net 22 image source: bu.edu
CHAPTER 5
Conclusion With many changes on the horizon where business travel is concerned, you can be certain that Boston Logan International Airport will remain innovative and keep its guests satisfied in any situation.
image source: boston-discovery-guide.com
The Boston Logan International Airport has quite literally thought of everything to ensure that your visit is a comfortable one. From the inner-airport shuttle system, to the club lounges and the great restaurants and bars, to the hotels that keep you in the great city of Boston for one more night, the airport has everything that you might need to make your stay as enjoyable as possible.
With many changes on the horizon where business travel is concerned, you can be certain that Boston Logan International Airport will remain innovative and keep its guests satisfied in any situation.
www.etsintl.net 24 About Us
ETS International is one of the fastest-growing ground transportation companies in the world. Specialists in providing exceptional transportation solutions since 1988, we’ve built a company culture around providing quality service and a personalized experience to each of our clients, no exceptions. Our highly trained staff members can provide assistance around the clock, and we exclusively field well-maintained, fully insured late-model vehicles.
www.etsintl.net 25