MASTERING BOSTON LOGAN AIRPORT: The Business Traveler’s Field Manual image source:bostonmagazine.com TABLE OF CONTENTS Chapter 1: Introduction ThE LAy of ThE LANd at Boston Logan Airport Statistics AbouT ThE Airport Terminal-to-Terminal TRAFFIC Patterns Chapter 2: The Long Layover RESTAuRANTS BARS FEATuRES Chapter 3: The dreaded Overnight delay AREA Restaurants Hotels CAR SERVICE Convenience Chapter 4: Travel In Style uNITEd CLuB lounges uS AIRwAyS CLuB LOunges Chapter 5: Conclusion ABOuT uS ChAPTER 1 Introduction The Boston Logan Airport is the 19th busiest airport in the country and sees about 29.3 million passengers a year, but you can bet they all enjoyed their stay. image source: blogs-images.forbes.com welcome to Boston Logan International Airport, quite possibly one of the best airports in the country. There’s no shortage of amenities that make this airport feel like home, and it seems the staff has thought of everything to make sure you’re as comfortable as possible. The Boston Logan Airport is the 19th busiest airport in the country and sees about 29.3 million passengers a year, but you can bet they all enjoyed their stay. with over 16,000 employees working at the Boston Logan Airport, customer service is the No. 1 priority in the ticketing areas, the terminals, the restaurants, and the airlines themselves. www.etsintl.net 4 The Lay of the Land at Boston Logan Airport with three domestic terminals, and one international terminal, passengers can expect a smooth transition from place to place within the airport. The airport features over 50 restaurants and dozens of vendor stands that sit throughout terminals and offer snacks and grab-and-go style meals, as well as charging stations for all your image source: ajooma.net electronic devices. Statistics About the Airport The airport opened in September 8, 1923 and was originally used for the Massachusetts Air Guard. In 1927 the first commercial flight to New york City was made. Now, the airport averages 924 flights per day and 13.5 million boardings per year. It handles roughly 4.5 million international travelers annually. www.etsintl.net 5 Terminal-to-Terminal Traffic Patterns Getting around in the Boston Logan International Airport has never been easier. It’s taken all the hassle out of inner-airport travel with a dedicated shuttle bus system that will take you from terminal to terminal in less than 10 minutes. Fortunately, in Boston Logan, you don’t have to worry about several miles between terminals. The longest walking distance is around 0.3 miles, so it shouldn’t take long at all to get where you need to be. www.etsintl.net 6 image source: isites.harvard.edu ChAPTER 2 The Long Layover The airport has taken great measures to ensure that guests are treated like family at all times, and that you’re never really away image source: blogs-images.forbes.com from the comforts of home. image source: airchive.com There’s bound to be a layover here and there, for sure. while it’s not the worst city in the country for layovers (Chicago O’hare has Boston Logan beat by several hours) you’ll find that sometimes issues just can’t be avoided, and your overall safety is a top concern. The news isn’t all bad for flyers of Boston Logan Airport, though. The airport has taken great measures to ensure that guests are treated like family at all times, and that you’re never really away from the comforts of home. www.etsintl.net 8 Restaurants If you’re looking for something delicious to eat at Boston Logan, you’ve got plenty of options. when you’ve got that two-hour layover and you know you’re going to need something more than peanuts before your next three-hour flight, be sure you stop at one of the many fine restaurants we’ve listed here: JOhNNy Rockets Terminal C For all your traditional ‘50s burger and diner experience needs, Johnny Rockets is ready to deliver. It offers delicious burgers with classic fries, and excellent milkshakes. If you’re looking for something a little more healthy, it’s got salads as well. Legal SEA FOOdS RestauRANT Terminal B you can’t beat this Boston tradition! Fill yourself with all the seafood delights that Boston has to offer. This restaurant will keep bringing it to you if you keep ordering it. It’s got traditional favorites that you already love, but be sure to step out of the box and try some of the more exciting menu items such as the blackened raw image source: legalseafoods.com tuna sashimi or Anna’s Baked Boston Scrod. www.etsintl.net 9 Wolfgang PuCk Terminal C who doesn’t already love wolfgang Puck? In the Boston Logan Airport you can have more of what you already love, and you get it quickly with this “express” option. There are hand-crafted gourmet pizzas, sandwiches, soups, fresh salads, and the world-famous Chinois Chicken Salad. Harpoon TAP Room Terminal A Get ready for a masterful culinary experience at the harpoon Tap Room. It’s got everything to suit your needs, and the staff will serve up your order with a pleasant attitude. This restaurant also has excellent drinks. For faster options, check out any of these fine restaurants. They’re not sit-down dinner kinds of places, and you certainly wouldn’t want to take a potential client you’re flying with to any of these, but they’re great if you’re on the go and need to grab something quickly. ASIAN TOO Terminal B Get your fill of fine Asian cuisine before your flight. It’s got all your traditional favorites, and the to-go option is perfect for getting to your gate quickly to wait for the plane. www.etsintl.net 10 Burger King Terminals C & E The “you can have it your way” slogan stays true at Boston Logan Airport. This Burger king is serving up all the classic king foods, and it a good option when you’ve only got a couple of minutes to spare. EARL OF SANdwICh Terminal E Grab your fresh sandwich when you’re between terminals and you need a quick pick-me-up. The Earl of Sandwich had to earn the title so you know its food is quality. GOuRMET on ThE FLy Terminal A This restaurant pretty much is exactly as the title says. you can get gourmet meals in a hurry and image source: earlofsandwichusa.com that’s great because you’re a busy person. Sbarro Terminals A, B, C, E The classic Sbarro is never a bad choice when you’re looking for a scrumptious pizza at an affordable price. Sbarro’s got all the options you could want hot and ready to go, but don’t be surprised when you’re the least-liked person on the plane because the smell of the pizza is guaranteed to make everyone jealous! www.etsintl.net 11 Wendy’S Terminal A dave Thomas left behind big shoes to fill and wendy’s is still delivering day after day. while most don’t typically enjoy fast food options, you simply can’t beat its convenience when traveling. Bars If you’re at the Boston Logan Airport and you’re looking to spend a little time away from the crowds and have a drink (or two… we won’t tell!) then you’ve got plenty of options. you’re going to want to be as relaxed as possible during your flight, so having a few beers or a couple of cocktails might not be a bad idea. www.etsintl.net 12 Boston BEER WorkS Terminal C If there’s one thing we can all agree on, it’s that Bostonians know their beer, and any company that combines the great city of Boston with a fierce love for beer gets our vote any day. Boston Beer works has great domestic and international options to keep your taste buds dancing for joy. FOx Sports Sky BAR ANd GRILL Terminal B Sports and bars go together like peas and carrots. They’re just not a couple you break up. So, if you’re in for a winning combination, head over to Fox Sports Sky Bar and enjoy excellent drink options with a great dinner menu, and your favorite teams on the big screens. don’t be surprised if all the channels are tuned to Boston teams. If there’s one thing Bostonians love more than their beer, it’s sports. Vino Volo Terminal E If beer really isn’t your thing and you’re wanting something a little more smooth, why not step over to Terminal E and grab a glass of your favorite red or white wine? Vino Volo has great menu items to pair with every glass, so you can rest assured that your thirst is quenched and your stomach is satisfied. www.etsintl.net 13 image source: i50.tinypic.com Features when you’re dealing with a layover, you need something to do, and restaurants just aren’t cutting it, there are many shopping options available at the Boston Logan Airport. Check out Automatic Apparel for your Boston fan clothing, Booklink and hudson Booksellers for some good reads on the plane, kidsworks for all things kids, Love Boston for souvenirs, and if you’re feeling extremely luxurious, ultra diamonds for your jewelry needs. www.etsintl.net 14 ChAPTER 3 The dreaded Overnight delay image source: vistadome.com The worst part of any travel plan is the fear of the unknown. There are just too many factors that can go wrong, and you always have to stay on high alert.