Star Alliance Ambassadors Club member carrier lounges

Star Alliance Switzerland GVA , 19MAY2016

Star Alliance Confidential Star Alliance member carriers lounges

Star Alliance Switzerland Page 35 Star Alliance Member Carriers’ Flagship Lounge(s)

AIR CHINA FIRST AND LOUNGES AT PEK 3

Star Alliance Page 36 Star Alliance Member Carriers’ Flagship Lounge(s)

Star Alliance Page 37 Star Alliance Member Carriers’ Flagship Lounge(s)

Star Alliance Page 38 Star Alliance Member Carriers’ Flagship Lounge(s)

Star Alliance Page 39 Star Alliance Member Carriers’ Flagship Lounge(s)

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ANA SUITE LOUNGE/

-Spend every moment in total comfort before your departure. Just sit back and relax.

- Enjoy a buffet menu unique to the ANA LOUNGE, including appetizers and a wide selection of warm meals.

-ANA SUITE CHECK-IN/LOUNGES in : NRT/HND/OSA

- ANA First Class at FRA/MUC/DUS use Senator Lounges

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ANA LOUNGE/BUSINESS Class

-Relaxation lounge/Enjoy a variety of meals/Arrival Lounge/WIFI/Shower facilities

-ANA LOUNGES in Japan: *NRT/*HND/*OSA

*Lounge access applies to Premium Economy passengers

- ANA First Class passengers at FRA/MUC/DUS use Lufthansa Senator Lounges / BRU - Brussels Lounge / LHR Star Alliance Lounge

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Star Alliance Switzerland Page 45 Star Alliance Member Carriers’ Flagship Lounge(s)

SN BRUXELLES

The SUITE

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LH MUC

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Star Alliance Switzerland Page 49 First Class Check-in Reception – Exclusively for you

A private entrance from the lounge leads you directly to , after which you can proceed to the SilverKris Lounge or to your .

Sit back and relax. Our Relations Officer will handle your check-in while you sit back and enjoy the comfort of the lounge.

Star Alliance Switzerland| Page 50 Free Singapore Tour

Star Alliance Switzerland| Page 51 Star Alliance Member Carriers’ Flagship Lounge(s)

Capture the spirit of Singapore during your transit

Choose between two different tour (2.5 hours) routes during your transit :

1. Heritage Tour (transit time of 5.5 hours or more)

2. City Sights Tour (transit time of 6 hours or more)

Tours are organised by Singapore Airlines, Singapore Tourism Board and Changi Airport. All you have to do is register at least one hour before the start of the tour by visiting the Free Singapore Tour (FST) Registration Booth upon arrival.

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Star Alliance Switzerland Page 53 Star Alliance Member Carriers’ Flagship Lounge(s)

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Star Alliance Switzerland Page 55 TAP Portugal - LISBON ’s : ANA + blue lounge

Opening Hours: Every day from 5.00 to 23.00 hours. Opening Hours: Every day from 6.00 to 23.00 hours.

Location: Lisbon Airport, Terminal 1, Central Square, Location: Restricted departures area, in the corridor 6th floor. with access to gates 7 to 13.

Services: Relaxation areas, zones for informal work Services: Meeting room with capacity for up to 8 people, or for holding small meetings, shower (payment catering service, personalized service, real time required), WIFI, TV, international and departure information, Portuguese and international magazines, a smokers' room and a variety of snacks magazines and newspapers, WIFI, cards, TV, and drinks telephone, fax, WC and air conditioning.

Star Alliance Switzerland| Page 56 Services for TAP Business Class Passengers

Lounge-Access

For Frequent Flyers: Victoria Gold/Silver, TAP Corporate, Star Gold

Fast track / Green Way Preferred Passing through a security point

Premium Boarding

Star Alliance Switzerland| Page 57 Additional Service ‐ Premium Customer Center

Where Hub in Lisbon

Access for Business Class Passengers and Victoria Gold Card‘ holders, TAP Corporate and Star Gold-Members

Service tickets‘ purchasing, rebooking, Check-In

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Star Alliance Switzerland Page 59 Star Alliance Member Carriers’ Flagship Lounge(s) New United Clubs Latest opening in O’Hare across from gate B18 in Terminal 1

Star Alliance Page 60  First club fully transitioned to our new service provider, Just opened near Chicago O’Hare gate B18 Sodexo

 New program created by mixologist Adam Seger

 New chef-inspired menus from restaurateur Art Smith

 Giordano’s pizza for purchase

Star Alliance Page 61 Over the next three years, United is investing more than $200 million into transforming the United Club program. Clubs in our hubs  Chicago 

Heathrow

Narita

 New York in 2016

in 2017

in 2017

 Was hington