Norfolk Your guide to care and support for adults 2016
• Staying independent • Home support • Day services • Specialist care • Useful contacts • Care homes
Norwich CCG • South Norfolk CCG North Norfolk CCG • West Norfolk CCG In association with East (Great Yarmouth & Waveney) CCG
www.carechoices.co.uk www.norfolk.gov.uk Your loved ones matter... Are you looking for support to help someone you love stay in their own home?
At Independence Matters we understand the importance of being able to live independently.
Covering the whole of Norfolk, we are a trusted local organisation experienced in providing high quality care. We offer highly flexible, person centred support that focuses on the needs and aspirations of the individual. Our ‘help at home’ services can provide support with:
Personal care needs and help with We will work with you and your medication loved ones to be as flexible as we can to provide the care and support Household tasks including meal that you need, when you want it. preparation We offer reliability, consistency and Companionship and having fun continuity of our support workers. Our staff are carefully recruited for Staying active and getting out and about their values and provided with Visits to your GP, hospital and dentist ongoing training and development, because delivering excellent care is Looking after your pets at the heart of all we do. Dementia care To find out more or talk...
t: 0300 790 0508 e: [email protected] w: www.independencematters.org.uk
In partnership with Contents Welcome – from Norfolk County Council and Moving from an acute hospital to a community the NHS in Norfolk 5 hospital 55 Staying in your own home 6 Other help, advice and services 55 Norfolk Directory 6 Housing choices 56 Meals on wheels and lunch clubs 6 Housing with care 56 Norfolk Library and Information Service 6 Sheltered housing 56 Home Shield Norfolk 8 Housing and support for adults of working age 56 Assistive technology and community alarms 9 Housing options 57 Equipment to aid daily living 9 Care homes 58 What can I do if I need urgent help? 13 Types of care home 58 Home care and home support 13 Out of county care options 58 Home support providers 17 Older People’s Community Outreach Service 26 Specialist care 60 Housing-related support 26 Learning disability 60 Handyperson schemes 26 Dementia care 60 Day services and day centres 29 Mental health 62 Day services listings 31 Palliative and end of life care 63 Sensory impairments 64 Living well 41 Local schemes and services to promote your Paying for care 65 wellbeing 41 Your Personal Budget 65 Healthwatch Norfolk – your voice improving Direct Payments 65 your services 43 What will you have to pay for your care? 66 Advice if you’re self-funding 68 Keeping safe 43 Independent financial advice 70 Norfolk Trusted Trader Scheme 43 Falls in Norfolk 43 Essential information 71 Keeping safe – fire safety at home 45 Comments, compliments and complaints 71 Safeguarding adults 45 This guide’s helpline 71 Hate incidents and hate crime 47 Useful contacts 72 Domestic abuse 47 Care home listings 76 Carers 48 Index 99 Carers’ assessments 49 Young carers and young adult carers 49 Arranging your care 50 How do I get help and support? 50 Norfolk County Council and Norfolk’s Clinical Commissioning Groups’ Your choices 51 distribution of this publication does not constitute their support or recommendation of any of the products or services in it. All the listings The Harwood Care and Support Charter 52 in this publication of care homes, care homes with nursing and home Inspection and registration of care services 52 care providers are supplied by the Care Quality Commission (CQC), Norfolk Independent Care (NIC) 52 and Norfolk County Council, Norfolk’s Clinical Commissioning Groups and Care Choices cannot be held liable for any errors or omissions. Advocacy 53 Please check the CQC website www.cqc.org.uk for up-to-date Leaving hospital 54 information. The listings for accredited day centres and day services is provided by Norfolk County Council. To our knowledge, this was First steps 54 correct at the time of going to press. Listings are subject to change NHS Continuing Healthcare 55 over the life of this publication. Please check Norfolk County Council’s Moving from hospital to a care or nursing home 55 website for up-to-date information www.norfolk.gov.uk/daycentres
For extra copies of this Directory, free of charge, call Norfolk County Council on 0344 800 8020.
This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care 3
Norfolk’s largest residential care provider
As Norfolk’s largest residential care provider, we are proud to support nearly 1400 people, many of whom are living with dementia. We aim to provide individualised care, with dignity at the heart of everything we do, in a warm and friendly environment, with well-trained staff to care and support our residents and their loved ones.
We know choosing a care home is a very important decision. We will provide: • 24 hour care and support in a happy environment that feels like home • A friendly team of qualified, well-trained staff • Opportunities to enjoy new friendships and try new activities • A strong emphasis on welcoming families and friends at all times
If you would like to know more about living with us, including information about rooms at Mayflower Court, our new dementia care home at the Bowthorpe Care Village, please contact us:
Telephone: 01603 894366 Email: [email protected] www.norsecare.co.uk Twitter: @norsecare Welcome – from Norfolk County Council and the NHS in Norfolk
Welcome to this guide. We hope it will give you, or Support which provides support to help you regain a relative or friend, lots of useful information to help your skills or confidence so that you can live more you stay independent for as long as possible and independently – see page 54 for more information. details of organisations that can help you do this. Trying to find the right information to help you stay Many people have told us that they would like some independent and make choices about your care and more information about day centres and day services. support isn’t always easy. We are pleased to support We are pleased to tell you that for the first time our this guide and hope you’ll find it useful. You are guide contains a listing for these – please see page 31 welcome to contact us (see below) if you need more for more information. information.
We have also been encouraging lots of organisations Harold Bodmer, Executive Director of Adult and groups to put their information on the Norfolk Social Services, Norfolk County Council Directory. You can use this to find out about clubs, groups, events and organisations in your local area – Andy Evans, Chief Executive, Health East please see page 6 for more information. (Great Yarmouth and Waveney CCG)
Mark Taylor, Chief Officer, North Norfolk CCG At Adult Social Services, we are changing the way we carry out some of our assessments so that you can Jo Smithson, Chief Officer, Norwich CCG get help and advice sooner. If we are not able to help you over the phone when you first contact us, we may Antek Lejk, Chief Officer, South Norfolk CCG ask you to come to a community clinic. As well as a discussion with a worker from Adult Social Services, Sue Crossman, Chief Officer, West Norfolk CCG other organisations that may be able to help you will also be there. More information about Adult Social Services is available by contacting us on: 0344 800 8020 or on While many people can stay independent with little or our website at: www.norfolk.gov.uk/adultcare no support from health and social care services, other Textphone: 0344 800 8011 people have a range of care and support needs. We Text message: 07767 647670 have recently put some extra funding in to Norfolk First Fax: 0344 800 8012
Checklists For more information about health in Norfolk, Home support agency 15 please see: Care homes 59 Health East (Great Yarmouth and Waveney) Residential dementia care 62 Web: www.greatyarmouthandwaveneyccg.nhs.uk North Norfolk Listings – care homes and care homes Web: www.northnorfolkccg.nhs.uk with nursing Norwich Web: www.norwichccg.nhs.uk East Norfolk 76 North Norfolk 78 South Norfolk Norwich 87 Web: www.southnorfolkccg.nhs.uk South Norfolk 89 West Norfolk West Norfolk 95 Web: www.westnorfolkccg.nhs.uk
Visit www.carechoices.co.uk for further assistance with your search for care 5 Staying in your own home
Norfolk Directory
The Norfolk Directory is a reference. useful online directory that • To register a group, club or service. can be used to find a range • To see what is available in an area already before of clubs, organisations, setting up another group/club, to prevent groups and services in Norfolk. The search results duplication. can be narrowed to just those organisations within • To see where there are gaps in areas for a one, five or ten miles of your postcode or widened particular group or club and set one up. to include the whole of Norfolk. There is a What’s • To give feedback on a club or service through ‘rate On feature to allow you to go to a specific day to and review’. see what’s on in your area. To find out more about the Directory please go to: There are many ways that the Directory can be www.norfolk.gov.uk/directory used: • To look up clubs etc. for yourself or others and All records and feedback are monitored by the web shortlist them to print out or email, or for future team at Norfolk County Council.
Meals on wheels and lunch clubs
If you are looking for meals on wheels deliveries Find out more at: for yourself or someone you know, Norfolk County www.norfolk.gov.uk/trustedtrader Council’s Trusted Trader website gives details of trustworthy meal suppliers who deliver hot, chilled You might also want to check out the Norfolk and frozen meals. Directory at: www.norfolk.gov.uk/directory as this provides details of meal suppliers, including Whilst these meal delivery services are appropriate meals on wheels and lunch clubs. for older or more vulnerable people, they are available to anyone wishing to buy meals. The cost If you need advice about meals on wheels or lunch of a meal delivery depends on what you choose. clubs across Norfolk call: 0344 800 8020.
Norfolk Library and Information Service
Your local library is free to join and you can use any which brings books to people who are unable Norfolk library to borrow and access a wonderful to get to their local library. If your mobility is range of books, large print books, eBooks, eAudio severely restricted due to ill health or a disability, Books and eMagazines, CDs, DVDs and the or you are a full time carer without anyone to internet. visit the library for you, the Home Library Service is designed especially for you. Please telephone: We have a mobile library service which has 01603 397998 or email: approximately 2,000 stops across the county. All [email protected] mobile library vans are equipped with a lift for people with mobility problems and wheelchair Staff in all our libraries will be able to give you users. more information on the range of services we provide, such as: There is also a Home Library Service, provided in • How to use the online library service from home – association with the Royal Voluntary Service to reserve and renew books and access >>
6 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care F_BAR_10777 Norfolk Care Choices advert - x7 homes - 210x297mm.qxp_Layout 1 04/02/2016 15:53 Page 1
Personalised care from your local Barchester care home
We know finding the right care home can be a daunting decision, and we’ll do everything we can to help. At Barchester Healthcare we take individual choices very seriously. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their independence and interests, make new friendships and improve their quality of life. We’re proud of the support we offer. There are a number of Barchester care homes in your area, each with services and facilities to suit a wide range of care needs, including: Nursing care • Residential care • Dementia care • Respite breaks
If you would like a tour of our homes or just need some friendly advice, your local Barchester care home will be happy to help. Call us or visit www.barchester.com
Ashfields • 01603 294 535 Ritson Lodge • 01502 322 276 31 Salhouse Road, Rackheath, NR13 6PD Lowestoft Road, Hopton, Norfolk, NR31 9AH Ford Place • 01842 422 074 The Warren • 01603 294 648 Ford Street, Thetford, Norfolk, IP24 2EP 157a Wroxham Road, Sprowston, NR7 8AF Hethersett Hall • 01603 294 628 Woodside House • 01603 294 649 Norwich Road, Hethersett, Norwich, NR9 3AP 142 Woodside Road, Norwich, NR7 9XJ Oulton Park • 01502 322 087 For more information on our care homes Union Lane, Oulton Broad, Suffolk, NR32 3AX please visit: www.barchester.com Visit www.carechoices.co.uk for further assistance with your search for care Norfolk Library and Information Service continued
>> eBooks, eAudio Books and eMagazines. • Information about activities and events in libraries. • Reminiscence Kits & Packs, these can be borrowed from the library and are available on a number of themes such as Childhood, 1960s and Clothes. Kits & Packs contain a variety of multi-sensory triggers and can be used to share memories and communicate.
For full details of all services, library opening times and mobile library stopping places and times, visit the website: www.norfolk.gov.uk/libraries
Reading Well Books on Prescription Norfolk libraries are part of a national scheme called Reading Well Books on Prescription. The dementia, are caring for someone with dementia, scheme provides a collection of books for adults or want to find out more about the condition. The on topics such as overcoming depression, anxiety, books include information and advice, help after some eating disorders and managing worry and diagnosis, practical support for carers and personal stress. GPs and health professionals, wellbeing stories. The books can be reserved free of charge practitioners, mental health nurses, counsellors from any Norfolk library or the library website. and therapists can prescribe a book to patients that they can then borrow from their local library. Visit: www.norfolk.gov.uk/booksforhealth for further information on both of the above The Reading Well scheme for dementia Reading Well Books on Prescription schemes. recommends books for those who are living with
Home Shield Norfolk
What is Home Shield? form with you. You will be asked to sign the form Home Shield Norfolk is a cross-agency referral to show that you have agreed to your details being scheme for use by any trained member of staff or referred to partner agencies, or verbally consent if volunteer who comes into contact with vulnerable you are unable to sign or are having a face-to-face people and/or their carers. assessment.
What can Home Shield help with? How do we contact Home Shield? Home Shield can organise a variety of help, by Home Shield has comprehensive webpages with making referrals through a group of partner access to referral forms and further information agencies for services such as befriending, security via: www.norfolk.gov.uk/homeshield. For further inspections, benefit checks and fire safety checks information, organisations can call: 01603 638455 as well as providing information about social or email: [email protected] events, care alarms or avoiding scams. Members of the public cannot self-refer, but How does it work? instead can call Norfolk County Council for help on: If unmet needs are identified that the professional 0344 800 8020. If contact is already being made cannot help with, they will briefly explain about with an organisation then a Home Shield referral Home Shield Norfolk and then complete a referral can be requested via that organisation.
8 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Assistive technology and community alarms
Assistive technology is a term used to describe For more information see: devices and systems that help vulnerable people www.norfolk.gov.uk/assistivetechnology or to live in their own homes with greater safety and call Norfolk County Council on: 0344 800 8020. independence.
There are different types of assistive technology You can also buy the equipment directly yourself. depending on your needs. These range from simple battery operated items for use within the To purchase equipment directly, contact n-able home to more complex telecare equipment that on: 01603 894120. Equipment can also be links through your phone to a community alarm purchased directly from n-able’s website at: service centre so that help is available 24-hours a www.n-able.org.uk day giving security and peace of mind. Community Alarms For some of the equipment you do not even have Access to community alarms depends on which to press a button to call for help as sensors will district council you live in. There is a weekly (rental) automatically detect things such as floods, carbon charge. monoxide or if you fall. Breckland – Flagship Telecare The equipment can help with things like memory Tel: 01362 696175 or mobility issues, risk of falling, safety in the home and supporting carers. Broadland – Centra Pulse Tel: 0333 122 0935
Assistive technology equipment can be provided Great Yarmouth – Yare Care free of charge if you have been assessed as eligible Tel: 01493 330369 for help from Norfolk County Council although there is a small charge for the community alarm West Norfolk and North Norfolk – Care Line monitoring service if it is used. Tel: 01553 760671 Norwich – Norwich Community Alarm Service Tel: 01603 213700
South Norfolk – Care Lifeline Alarms Tel: 0800 917 4680
Equipment to aid daily living
Before beginning to look around for equipment, it is helpful to be clear about exactly which areas Mobility Scooter of daily living are becoming difficult and then, for Sales, Service, Repairs & Hire. each area of difficulty, try to pinpoint exactly why Our Services: things are difficult. This may seem obvious, but not • Demo • Spares all difficulties are best helped by equipment and • Batteries certain items of equipment can be more helpful in • Stair lifts • Adjustable beds certain situations than in others. • Daily living aids • Rise & recline chairs Taking stock of the situation before you begin to M: 07799014339 T: 01493 731045 buy any equipment should help you when you talk [email protected] www.easternmobility.co.uk to a supplier. >>
Visit www.carechoices.co.uk for further assistance with your search for care 9 NEED HELP IN YOUR SEARCH FOR CARE?
Developed by the publisher of this Adult Care and Support Services Guide With so many providers to choose from where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk
10 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care
FP CCL Website Filler (Guide).indd 1 17/11/2015 09:08 Equipment to aid daily living continued
>> Common difficulties with daily living activities Wheelchairs You may find that you have become a little less Wheelchairs can make it possible for you to get out physically agile or stiff because of a mild arthritic and move around safely, and can also help your condition or other reasons. Certain items may help if carer. If you need a wheelchair for longer than six you have any of the following difficulties: months and have a permanent disability, talk to • Getting in and/or out of the bath. your GP. They will be able to refer you to the local • Getting up from a low toilet. wheelchair service for an assessment to find out • Getting up and out of an easy chair. if you fit the criteria for a wheelchair on long-term • Carrying things between rooms. loan. • Reaching down to put on socks, stockings or shoes. • Turning the taps on/off sometimes. If you are not eligible for a wheelchair through • Generally managing in the kitchen. the NHS, but would like to borrow or hire one, the following organisations may be able to help: There are a number of organisations that can provide information and advice on equipment that British Red Cross Medical Loan Scheme may help you. Provides short-term wheelchair loan.
The Norfolk Coastal Centre Norwich The Norfolk Coastal Centre for independent life in Tel: 01603 253403 Gorleston is a demonstration centre where you can Great Yarmouth go and find out about equipment that can help you. Tel: 01493 663626 Please ring first for an appointment, or they may be able to give you telephone advice. The centre is a Shopmobility partnership between the Red Cross, Norfolk County Loans manual and powered wheelchairs and Council and Great Yarmouth and Waveney Clinical scooters to people with limited mobility so they can Commissioning Group. shop and use leisure and commercial facilities.
For more information go to: Chapelfield, Norwich www.norfolkcoastalcentre.co.uk or call: Tel: 01603 753350 01493 663626. King’s Lynn Tel: 01553 770310
THP Mobility Provides short-term wheelchair loan and long-term scooter hire.
Tel: 01603 784777
Buying a wheelchair privately is an alternative option.
There is also a useful, easy to use online questionnaire that can help you think about the areas you are having difficulty with and what equipment might help you to manage those activities better. For more information go to: www.asksara.dlf.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care 11 The Home Care Specialists
Do you need a Helping Hand?
“We are incredibly fortunate Home care from...30 minutes per to have such dedicated people, like the staff at week to full time Live-in Care in Helping Hands, caring for the vulnerable and the elderly members of the Norwich and the surrounding areas communities.”
Helping Hands has been providing award winning quality help Lisa Carr, Director of The at home since 1989. A family run company we apply our local Great British Care Awards knowledge and over 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity. Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:
• Housekeeping • Providing a break for an existing • Shopping Carer or family member • Companionship • Personal care • Help getting out and about • Support with continence • Complex nursing-led care • Supporting a hospital discharge
If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as
To find out how we can help you, call: 01603 294 088 or visit: 12 Thiswww.helpinghands.co.uk Guide’s helpline 0800 389 2077 – information on choosing and paying for care What can I do if I need urgent help?
Norfolk Swift Response is a 24-hour service that bring special lifting equipment to assist you. provides help, support and reassurance if you have an urgent, sudden need at home, but don’t need the Norfolk Swift Response is a free service for people emergency services. over the age of 18 living in Norfolk.
For example, if your partner or carer is suddenly To contact Norfolk Swift Response, call: admitted to hospital, the Swift Response team can 0344 800 8020 and select option 1. The service is assist you with getting up and washing and dressing. for people who have an urgent, unplanned need at Or, if you have a fall but are not injured, the team can home but who do not need emergency services.
Home care and home support
Support at home is known as many things – including home care, home support and domiciliary care. These services provide practical help for people to stay independent at home, in housing with care and supported living. There are a number of organisations in Norfolk that provide a range of services to help you to continue to live in your own home. If you fund your own care or have a Direct Payment from social services for your care, then you can arrange this directly with an agency. A list of these can be found at page 17.
Examples of the sorts of services that can be provided include: • Personal care, such as help with getting up or bathing. • Help with eating, menu planning, preparing • Ongoing support to help delay the need for more and cooking food, and different types of meal support in the future. services. • Promoting your wellbeing by helping you to get • Looking after your health, reminding you when involved with things in your local community medication needs to be taken, applying creams which may mean you need fewer services. and lotions, simple dressings and eye drops. • Help around the home such as washing up, If you are eligible for support from social services helping you stay warm and laundry. and we agree that, as part of your care and support • Night care or night sitting services, which means plan, we will provide some services for you to a home care assistant in your home during all or help you stay in your own home, you can ask us part of the night to make sure you are safe and to to organise these. One of the services we might provide personal care services. organise is a home support service. The level of • Live-in care; in some cases it’s preferable and home support we will provide will vary according to more economical to have a carer actually living in your assessed needs and may be part of a package the home 24-hours a day. This can be for a short with other services and support from your own period, e.g. to provide respite breaks for regular networks, for example family and friends. There are carers and short-term support following hospital a number of organisations in Norfolk that provide discharge, or on an ongoing basis. home support services for us and they will deliver • Help for you to become independent again by an agreed package of support for you, which may learning new skills or regaining old ones. include some of the things listed above. >> Visit www.carechoices.co.uk for further assistance with your search for care 13 Home care and home support continued
>> We make sure that the services we arrange for you: inspection reports on its website: • Help you achieve your goals and aspirations in www.cqc.org.uk. When considering a service it’s certain areas of your life. always a good idea to check its report and rating. • Help promote your wellbeing. For more information on the CQC, see page 52. • Help prevent, reduce or delay the need for further care and support, where possible. Home care/home support charges • Help you to maintain and/or maximise your If you have made a private arrangement with a independence and lead a fulfilling life. provider, you will pay the full cost of the service to the provider. Anyone funding their own non- Who provides these services? residential care can request that the council A comprehensive list of providers in Norfolk starts arranges this for them. Norfolk County Council on page 17 or can be accessed on: charges an arrangement fee for this. www.norfolk.gov.uk. Before you make any decisions about the provision of care and support, Typical charges for this service depend on the be sure to contact several providers and ask for amount of care and support and the particular a ‘Service User’s Guide’ and their charges and a skills required. draft contract between you and the provider. Norfolk County Council commissions a range of If Norfolk County Council is contributing towards organisations to support the people of Norfolk to the cost of your service then you may be charged lead independent and dignified lives at home. All for the services provided, based on your financial home care/home support providers are regulated circumstances. You should be given clear and inspected by the Care Quality Commission information about what you can expect to pay. See (CQC) which issues quality ratings and publishes page 65 for information on paying for care.
Park House Hotel CARE VISITS AT HOME In need of a holiday or respite break? Looking for somewhere that can provide expert and discreet care support so that you can fully relax and recharge? A comprehensive care at home service Call our professional team on 0845 017 8205 (lo -call)
Our staff What we do Alternative What we offer Our staff are We will repect all Bluebird Care We offer caring, trained to your wishes and offers a realistic everything from 0845 017 8205 (lo-call) give medication thoughts whilst cost effective personalFax: 01603 735 9care90 and police your care plan is alternative to to shopping, checked. tailor-made for residential care. cleaning or social Join us at Park House Hotel set in its own grounds on the you. visits. Royal Sandringham Estate for a truly special holiday experience. For over 25 years we have been providing award winning breaks Call our professional team to disabled guests and their carers who return year after year. on 0845 017 8205 With all the features you expect from a first class hotel and an Bluebird Care (Norwich & North Norfolk) exceptional level of disabled access and support we make sure Unit 6 • Oaktree Business Park • Basey Road • Rackheath your holiday is totally revitalising. Norwich • Norfolk • NR13 6PZ For further information and to receive a full brochure pack please contact reception on 01485 543000. You can also visit our website Visit www.bluebirdcare.co.uk or email us at [email protected] www.parkhousehotel.org.uk to find out more.
14 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Home support agency checklist © 2016 Care Choices Ltd
These questions may be useful when considering using the services of a home care (domiciliary) provider.
Agency 1 £ p/h Agency 2 £ p/h Agency 3 £ p/h Agencies signing anything. The Citizens Advice Bureau or What experience does the agency have in your Age UK could help with this. particular field of need? Can they supply references 1 for you to check? 2 1 3 2 3 Care workers You should expect your personal preferences, How long has the agency been operating? dignity and privacy to be respected. Discuss this
1 with the agency and ask how the most suitable
2 care workers for your particular care are chosen.
3 Can you talk to them before deciding? How many care workers would the agency assign 1 to care for you and would you see the same one 2 every day? If not, how does the staff rota operate 3 and what happens if your care worker goes on Care workers should be fully trained or be in holiday or is sick? Will you be told in advance that a ongoing training. Ask the agency about their different carer will be attending? policies on this.
1 1
2 2
3 3 How can you contact the agency in an emergency The agency will draw up a care plan for you which or outside office hours? the care workers will work to. Ask how often this 1 plan will be reviewed by the agency. 2 1 3 2 How hard or easy would it be to make a complaint 3 and how are things put right? Care workers must be checked with the Disclosure
1 and Barring Service and have a criminal records
2 disclosure – make sure this is the case.
3 1 Agencies providing personal care must be registered 2 and inspected by the Care Quality Commission. Ask 3 to see a copy of their registration certificate. Paying 1 If your care needs do not meet our eligibility 2 criteria and have been arranged privately you 3 should check carefully the fee rates charged and If this is a private contract ask for a copy of the exactly what the payment you make covers. agency’s contract terms and read these carefully 1 with someone you trust. Get as much help as you 2 can going over it and ask any questions before 3 Visit www.carechoices.co.uk for further assistance with your search for care 15 Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care.
Hello, we are Availl. We are a care provider aiming We promise you reliability, consistency and continuity to make a real difference in adult care and support. with 24/7 on-call, so there is always somebody at the We believe everybody deserves respect, dignity and end of the phone, whenever you may need us. as much independence as possible. We carefully select all our staff, then continually You will find our carers, support workers and develop, train and support them, to make sure you get housekeepers providing care at home, as well as excellent staff that can be proud of the work they do. providing cover in establishments. At Availl, we are all about people, about developing We offer adult care, including learning disability, trust through communicating and building relationships. mental health and brain injury support with a choice It’s always been the way we’ve chosen to work. of day, night, sleep-in or live-in care. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.
APPROVED PROVIDER FOR NORFOLK COUNTY COUNCIL
Great British Call or Visit Care Awards 01603 633 999 Charles House WINNER 89-109 Prince of Wales Road Norwich BEST CARE EMPLOYER AWARD www.availl.co.uk
NR1 1DJ Registered with the Care Quality Commission Home support providers Advertisers are highlighted
Ability 2 Care BB Healthcare Availl Attleborough King’s Lynn Tel: 01953 452068 OP D PD LDA YA Tel: 01553 761400 OP D PD LDA MH SI YA Able Care Agency Ltd Better Healthcare Services (Norwich) We Do Home Care, We Norwich Norwich Tel: 01603 624135 OP D PD SI Tel: 01603 616999 OP D PD LDA MH SI YA Bluebird Care (Norwich & North Norfolk) Able Community Care Do Reliability, We Do Norwich Advert page 14 Trowse Tel: 0845 017 8205 OP D PD SI YA Tel: 01603 764567 OP D PD LDA MH SI Breckland Care at Home Respect, We Do Making Addocare Scole Dereham Diss Tel: 01362 667042 OP D PD LDA MH SI YA Tel: 01379 741103 OP YA Camphill Communities East Anglia A Difference, We Do Affinity Trust – Domiciliary Care Agency – Holt Norfolk Tel: 01263 860305 OP LDA YA Norwich Care Company UK Ltd, The Tel: 01603 400321 LDA Independence, We Do King’s Lynn AlliCare Ltd Tel: 01553 660130 OP D PD LDA MH SI YA Norwich Care With Compassion Trust, We Do Care. Tel: 01508 578109 OP D PD MH SI YA Norwich Allied Healthcare Tel: 01603 748566 OP D PD MH SI YA Norwich Caremark (Norwich) Tel: 01603 405478 OP D PD MH SI YA AD Norwich Tel: 01603 433855 OP D PD LDA SI YA Hello, we are Availl. We are a care provider aiming We promise you reliability, consistency and continuity Apple Homecare to make a real difference in adult care and support. with 24/7 on-call, so there is always somebody at the Norwich Caremark (West Norfolk) We believe everybody deserves respect, dignity and end of the phone, whenever you may need us. King’s Lynn as much independence as possible. Tel: 01603 211080 OP D PD LDA MH SI YA We carefully select all our staff, then continually Tel: 01553 660333 OP D PD LDA MH SI YA AD Argyll Care You will find our carers, support workers and develop, train and support them, to make sure you get Carewatch (Central Norfolk) housekeepers providing care at home, as well as excellent staff that can be proud of the work they do. Cromer Dereham providing cover in establishments. Tel: 01263 515130 MH At Availl, we are all about people, about developing Tel: 01362 696967 OP D PD LDA MH SI YA Availl (Norwich) We offer adult care, including learning disability, trust through communicating and building relationships. Carewatch (Norwich) mental health and brain injury support with a choice It’s always been the way we’ve chosen to work. Norwich Advert page 16 Norwich of day, night, sleep-in or live-in care. Tel: 01603 633999 OP D PD LDA MH SI YA AD Call us for a FREE, immediate assessment or simply Tel: 07557 561890 OP D PD LDA MH SI YA to find out more about what Availl can do for you. Aylsham Homecare Clark James Norwich Ltd Aylsham Norwich Tel: 01263 735654 OP D PD SI Tel: 01603 300364 OP D PD LDA MH SI YA AD Bainbridge Close Complete Caring Ltd APPROVED PROVIDER FOR NORFOLK COUNTY COUNCIL North Walsham Wymondham Advert page 18 Tel: 0808 168 4662 PD LDA SI Tel: 01953 423424 OP D PD MH SI YA Great British Call or Visit Care Awards Charles House 01603 633 999 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism WINNER 89-109 Prince of Wales Road Norwich User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs BEST CARE EMPLOYER AWARD www.availl.co.uk
NR1 1DJ Registered with the Care Quality Commission Visit www.carechoices.co.uk for further assistance with your search for care 17 Home support providers continued
Connie’s Care Services Ltd Dimensions East Anglia Domiciliary Care Office Wisbech Norwich Tel: 01945 774250 OP D PD MH SI YA Tel: 0300 303 9016 LDA Crossroads Care East Anglia DMN Head Office Dereham Norwich Tel: 01362 691708 OP D PD LDA MH SI YA Tel: 01603 502972 LDA MH Great Yarmouth Tel: 01493 441222 OP D PD LDA MH SI YA Doughty’s Horsford Tel: 01603 898900 OP D PD LDA MH SI YA Norwich Tel: 01603 621857 Crown Care Norwich OP Norwich Dorley House Tel: 01603 396165 OP D PD MH SI YA Besthorpe Daybreak Support Services Tel: 01953 797130 OP PD SI YA King’s Lynn Elite Care Tel: 01553 768154 OP D PD LDA MH SI YA Cromer Dedicated Care East Anglia Tel: 01263 512528 OP D PD SI YA King’s Lynn Great Yarmouth Tel: 07545 306010 OP D PD LDA SI YA Tel: 01493 855894 OP PD SI YA
Established Extra Hands 1993 Providers of Home Care in Norfolk Established in 1998 We have a full range of services available to enable the Norfolk Care Awards 2015 Winners service user to remain at home with support. We are a local award winning l l Domestic Care Personal Care independent Home Care Specialist, l Adult Supervision l Appointment/Holiday Escort providing carers trained to the highest l Medication Prompting l Care Management standards including Dementia Care. We l Night & Day Care l Home Maintenance offer a wide range of services within the home setting which are tailored to suit T: 01953 423424 M: 07788 976772 individual needs from personal care to e: [email protected] shopping and companionship. 1a Cock Street, Wymondham, Norfolk, NR18 0BX Our services can be arranged on either a short term or long term basis, we offer flexibility when organising care packages and can www.completecaring.co.uk assure our customers that we will meet their requirements every step of the way. If you or anyone you know may be interested in our services please do not hesitate to contact us on the numbers below or visit our • search care providers website. quickly and easily • search by postcode/town Tel: 01485 570611 and care type (covering King’s Lynn, Hunstanton, Wells, • Information on standards Fakenham and surrounding areas) of care • links to the latest inspection reports Tel: 01263 712686 (covering Holt, Sheringham and surrounding areas) With so many providers to • extra information, photos choose from, where do you and direct website links for hundreds of providers start? Tel: 01603 898623 • request a brochure (covering Broadland and surrounding areas) www.carechoices.co.uk • checklists to take with can help you out. you when you visit w w w . e x t r a h a n d s h o m e c a r e n o r f o l k . c o . u k Extra Hands is regulated by the CQC to provide care and meet all of the CQC National Standards
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
18 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Home support providers continued Advertisers are highlighted
Empathy Care East Anglia Limited Great Hospital Domiciliary Service, The Diss Norwich Tel: 07930 832057 OP D PD LDA MH SI YA Tel: 01603 622022 OP Extra Hands Home Services Ltd Guild Care North Walsham Norwich Tel: 01692 500714 OP D PD LDA MH SI YA AD Tel: 01493 751869 OP Extra Hands of Heacham Ltd Advert page 18 Hales Group Ltd Broadland Norwich Tel: 01603 898623 OP D PD LDA MH SI YA AD Tel: 01603 765281 OP D PD SI YA Heacham Thetford Tel: 01485 570611 OP D PD LDA MH SI YA AD Tel: 01842 780000 OP D PD LDA MH YA Fairway House Happy2care Dereham King’s Lynn Tel: 01362 695588 LDA YA Tel: 01328 730492 OP D PD MH SI YA AD First Choice Homecare Harp Care Diss Norwich Tel: 01379 741116 OP D PD SI YA Tel: 07881 227496 OP D PD LDA SI YA Fisher Healthcare Ltd Norwich Helping Hands Norwich Norwich Advert page 12 Tel: 01603 612307 OP D PD LDA MH SI Tel: 01603 294088 OP D PD LDA MH YA AD Fitzroy Support at Home – Norfolk Wymondham Heritage Care East Anglia Domiciliary Branch Tel: 01953 609289 PD LDA SI Norwich Tel: 01603 568266 OP PD LDA MH SI YA Fitzroy Supported Living – Norfolk Central Wymondham High Oaks Community Care and Support Tel: 01953 609286 PD LDA SI Diss Tel: 01379 674456 OP PD LDA MH YA Fitzroy Supported Living Norfolk West Wymondham Hive, The Tel: 01953 609286 LDA YA Rackheath Tel: 01603 263215 Florence House YA Great Yarmouth Home Instead Senior Care Advert page 20 Tel: 01493 332079 OP MH YA King’s Lynn Fortress Care Services Tel: 01553 764664 OP D YA King’s Lynn Norwich Tel: 01603 482116 Tel: 01553 811995 OP D PD LDA SI YA OP D PD LDA MH SI YA AD Gentle Folk Community Care Home is where the heart is – Homecare Norwich Norwich Tel: 01953 887187 OP D PD SI YA Tel: 07598 656123 OP D Georgina House Domiciliary Care Agency Home Support Matters East Great Yarmouth Advert page 22 Great Yarmouth Advert inside front cover Tel: 01493 853633 OP Tel: 01493 664658 OP D PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 19 96%
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20 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Home support providers continued Advertisers are highlighted
Home Support Matters West Insignia Healthcare Solutions Kings Lynn Advert inside front cover Norwich Tel: 01553 614908 OP D PD LDA MH SI YA Tel: 01603 230405 OP D PD LDA MH SI YA AD Housing & Care 21 – Hunstanton Interserve Healthcare – Norwich Hunstanton Norwich Tel: 0303 123 1246 OP PD SI Tel: 01603 813969 OP D PD LDA MH SI YA AD I Care Service Jark Healthcare Dereham King’s Lynn Tel: 01362 690533 OP D PD SI YA Tel: 01553 768881 OP D PD LDA MH SI YA AD Independence Matters Norwich Great Yarmouth Advert inside front cover Tel: 01603 764030 OP D PD LDA MH SI YA AD Tel: 01493 664658 OP D PD LDA YA John Grooms Court Independence Matters Norwich City Personal Assistant Service Tel: 01603 429400 PD YA Norwich Advert inside front cover Lambert House Tel: 01603 458643 OP D PD LDA YA Norwich Independence Matters Floating Support City Tel: 01603 749845 LDA YA Norwich Advert inside front cover Leaf Homecare and Support Services Tel: 01603 222866 OP D PD LDA MH YA Norwich Advert page 22 Independence Matters Tel: 01603 618111 OP D PD LDA MH SI YA AD King’s Lynn Supported Living Little Acorns King’s Lynn Advert inside front cover Gorleston Tel: 01553 614911 OP D PD LDA MH SI YA Tel: 01493 651945 PD LDA MH SI Independence Matters Long Stratton Supported Living Manorcourt Home Care Norwich Advert inside front cover Swaffham Tel: 01760 726394 Tel: 01508 530820 OP D PD LDA MH SI YA OP D PD MH YA Independence Matters Norwich Supported Living Manorcourt Homecare Norwich Advert inside front cover Watton Tel: 01953 880411 Tel: 07767 384316 OP D PD LDA MH YA OP D PD MH SI AD Independence Matters Mears Care Ltd Personal and Community Support Services Hingham Personal Assistant Services North Tel: 01953 850010 OP D PD LDA MH SI YA AD Norwich Advert inside front cover King’s Lynn Tel: 07717 720850 OP D PD LDA MH SI YA Tel: 01553 816470 OP D PD LDA MH SI YA AD Norwich Independence Matters Tel: 01603 309060 OP D PD LDA MH SI YA AD Personal and Community Support Services Personal Assistant Services South Mears Homecare Limited Norfolk Attleborough Advert inside front cover Norwich Tel: 07824 599402 OP D PD LDA YA Tel: 01603 309270 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 21 Your loved ones matter... Are you looking for support to help someone you love stay in their own home?
At Independence Matters we understand the importance of being able to live independently.
Covering the whole of Norfolk, we are a trusted local organisation experienced in providing high quality care. We offer highly flexible, person centred support that focuses on the needs and aspirations of the individual. Our ‘help at home’ services can provide support with:
Personal care needs and help with We will work with you and your medication loved ones to be as flexible as we can to provide the care and support Household tasks including meal that you need, when you want it. preparation We offer reliability, consistency and Companionship and having fun continuity of our support workers. Our staff are carefully recruited for Staying active and getting out and about their values and provided with Visits to your GP, hospital and dentist ongoing training and development, because delivering excellent care is Looking after your pets at the heart of all we do. Dementia care To find out more or talk...
t: 0300 790 0508 e: [email protected] w: www.independencematters.org.ukHarford Hill Dementia Day Service In partnership with
* Dedicated and caring, highly trained sta . * Promoting, sustaining and regaining independence. * We tailor activities to meet customers’ needs and interests. * Supporting people to stay happy, healthy and safe. * Activities include, reminiscence, baking, gardening, pet therapy, arts and crafts, keep t to music and professional entertainment. Monthly Dementia Café – Bespoke home support service – Chiropodist – Hairdresser – CST (Cognitive Stimulation Therapy) Dementia coaching available for families/carers Mark Higginson Care Ltd delivers operational www.facebook.com/harfordhilldayservice solutions to clients across a number of Healthcare 01603 453668 • [email protected] and Social Care Sectors. Our staff have expertise Ipswich Road Community Hub, 120 Ipswich Road, Norwich, NR4 6QS that deliver on a number of skills and across a range of services: We deliver bespoke programs across the following areas:
• Care & Nursing Home / Service Management • Care & Nursing Home / Service Turnaround • Quality Assurance & Regulatory Compliance Testing • Bespoke Projects A small family run domiciliary care • KPI Reporting provider on the north Norfolk coast • Bank & Insolvency Services specialising in: • Personal Care • Shopping • Medication • Laundry & Cleaning Email: [email protected] Mobile: 07496218745 • Meal Preperation • Companionship www.mhcareltd.co.uk T: 01263 800110 E: [email protected]
You or a family member may require care & support during the day, night or at weekends for short or long term assistance. Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and support and more, for the elderly, people with a learning or physical disability or extra help following an hospital stay. Live life
For added peace of mind, we operate an out of office hours emergency on-call service. your way... Stay at home with our support
For Registered with the Care Quality Commission (CQC) an QUALITYCARE www.qualitycareathome.co.uk At Home
Trading as: Georgina House Domiciliary Care Agency We specialise in high quality Homecare and Live in services designed to help you remain in the comfort of your own home. “affordable quality home Call today and see how we can help care supplied by a small We offer a range of ‘day-to-day’ you to keep your independence: tasks such as cleaning, shopping Head Office: 44 Crown Road, Great Yarmouth and food preparation through to home care agency” Norfolk 01603 618111 personal care such as dressing, 01493 853633 / Email [email protected] bathing and toileting. 07805 038805 www.leafcareservices.co.uk Belton • Bradwell • Caister • Gorleston • Great Yarmouth & Surrounding areas
22 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Home support providers continued Advertisers are highlighted
Mencap – North Suffolk and Coastal Domiciliary NR Care Ltd Care Agency Norwich Norwich Tel: 01603 407976 OP D PD LDA SI YA AD Tel: 0808 808 1111 LDA YA Nurse Plus and Carer Plus (UK) Ltd Mid Norfolk Mencap Community Support Norwich Advert page 22 Services Tel: 01603 409876 OP D PD LDA MH SI YA AD Dereham Old Barn, The Tel: 01362 693013 OP PD LDA MH SI YA Norwich Mill Lodge Tel: 01603 279938 OP D PD LDA MH SI Norwich Old Maltings, The Tel: 01603 868202 OP D PD LDA MH SI YA Swaffham Monument Care Ltd Tel: 01760 721398 OP PD SI Norwich Advert page 22 Patina’s Homecare Services Tel: 01263 800110 OP PD SI YA Great Yarmouth NCC First Support – Eastern Tel: 01493 657658 OP D PD YA Norwich PCT Care Services Ltd Head Office Tel: 01603 729100 OP D PD SI YA AD Wymondham NCC First Support – Southern, Northern & Tel: 01953 602299 OP D PD LDA MH SI YA Norwich Phoenix Homecare (Norfolk) Ltd Dereham Swaffham Tel: 01842 762289 OP D PD SI YA AD Tel: 01760 720335 OP D PD LDA MH SI YA NCC First Support – Western Premier Homecare King’s Lynn Thetford Tel: 01553 669300 OP D PD SI YA AD Tel: 01842 751635 OP D PD MH YA Nightingale Centre, The Prestige Nursing Norwich Norwich Norwich Tel: 01508 495581 OP PD MH Tel: 01603 666643 OP D PD LDA MH SI YA AD Norfolk Quality Care Ltd Priory Social Care Norwich Norwich Tel: 01263 722822 OP D PD SI YA Tel: 01603 446219 OP D PD YA Norfolk SCP Progress House Wells-next-the-Sea Gorleston-on-Sea Tel: 01328 711423 OP D PD LDA MH SI YA AD Tel: 01493 656266 OP D PD YA Norvic Healthcare Anglia Progress Pathways Domiciliary Care Taverham King’s Lynn Tel: 01603 865665 OP D PD LDA MH SI YA AD Tel: 01328 701142 OP LDA MH Norwich Office Provider Services HQ Brooke Norwich Tel: 01502 732658 OP D PD LDA SI YA Tel: 01603 697300 OP D PD LDA MH SI YA AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 23 Providing care for you in your own home
Care Home or your Home?
The usual assumption is that when someone’s care needs reach a certain point, the only course of action is to move into a residential home. This can mean couples are split up when one of them needs care. Purely Care have an alternative solution. Their live-in carers are successfully keeping couples together at home.
Margaret and Don had been married for 61 years, but found life was getting difficult. Margaret had been an excellent cook, ran the home efficiently and continued to look glamorous. When she became forgetful Don stepped in to do the cooking and housework, but poor sight and a heart condition meant he become exhausted dealing with Margaret’s refusal to wash or change her clothes.
A live-in carer has eased the pressures. Margaret now has a wash every day and keeps active by helping the carer to prepare vegetables and fold the laundry. Don can enjoy quality time with Margaret, relieved of daily chores.
Both Margaret and Don receive a direct payment for their care from the local authority. This is combined to pay for the live-in carer to attend to both their needs.
You can stay in the comfort and familiar surroundings of your own home with confidence knowing you have support from one of Purely Care’s fully trained care workers. Family owned and locally run Purely Care provides excellent care for a wide range of clients. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. We provide live-in carers throughout East Anglia and daily carers in the Norwich area. Call us for an informal discussion about how we can help you.
We specialise with the following client groups: • Elderly people • People living with MS or other debilitating illnesses • People with learning difficulties • People with AIDS or HIV • People with physical disabilities • People liviing with Parkinson’s or dementia • People with mental health problems • Teminally ill People Tel: 01603 407707 www.purelycare.co.uk
Purely Care FP.indd 1 22/03/2016 12:16 Home support providers continued Advertisers are highlighted
Pulse – Norfolk St James Care Head Office Norwich King’s Lynn Tel: 01603 403000 OP D PD LDA MH SI YA AD Tel: 01553 771668 OP D PD LDA MH SI YA Purely Care Star Home Care Norwich Advert page 24 Cromer Tel: 01603 407707 OP D PD LDA MH SI YA Tel: 01263 511421 OP D PD MH SI YA Reachout Norfolk Sunrise Healthcare Ltd Norwich Diss Tel: 01603 301090 OP LDA MH YA AD Tel: 01379 641250 OP PD LDA MH SI YA AD Red House Residential Home Support at Home Service in Great Yarmouth Thetford and Waveney Tel: 01842 753122 OP D Norwich Tel: 07525 902918 Rookery, The OP YA Norwich Support Me At Home Main Office Tel: 01692 650707 OP LDA North Walsham Tel: 01692 434560 Royal Mencap Society – Norfolk Domiciliary OP D PD MH SI YA Care Agency Swanton Community Support Norwich Norwich Tel: 01603 612223 LDA YA Tel: 01603 285205 OP PD LDA MH YA S & M Healthcare Taylor Care & Car Watton Fakenham Tel: 01953 882331 OP PD SI YA Tel: 01328 863611 OP D PD LDA SI YA Saxon House Trust Care Agency Norwich Norwich Tel: 01508 528971 OP Tel: 01603 617770 OP D PD LDA MH YA Scope Inclusion Norfolk Ur Choice Care Ltd Norwich Norwich Tel: 07767 351079 PD LDA SI YA Tel: 01603 628397 OP Serenity Care East Anglia Ltd – Administrative Voyage (DCA) (East 2) Offices Great Yarmouth Norwich Tel: 07793 616726 OP D PD LDA MH SI YA Tel: 07017 017799 OP D PD LDA SI YA Westminster Homecare Ltd (Norwich) Simply Homecare Norwich Sheringham Tel: 01603 466801 OP D PD LDA MH SI YA AD Tel: 01263 826999 OP D PD SI YA Whitstone House South Norfolk Carers Ltd Dereham Brooke Tel: 01362 698762 LDA YA Tel: 01508 558218 OP D PD SI YA Withheart Homecare Squirrels Swaffham Aylsham Tel: 01263 734938 PD LDA MH SI Tel: 01760 725518 OP D SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 25 Older People’s Community Outreach Service
The Community Outreach Service for older people Outreach Service, please contact: supports vulnerable people who live in their own home or private and social rented properties (other North, South and West Norfolk than sheltered housing), but might need some extra British Red Cross help to live full and active lives in their communities. Tel: 0844 893 7779 Email: [email protected] The support service is free to use for up to two years. Web: www.redcross.org.uk/supportnorfolk Trained staff or volunteers visit older people in their own homes and provide them with help and Norwich Cotman Housing Association advice on areas which can become more difficult in Tel: 01603 731699 older age. These could include personal safety and Email: [email protected] security, managing finances, using health or legal Web: www.cotman-housing.org.uk services, social or community activities, making Borough of Great Yarmouth adaptations to their home and measures to reduce Tel: 01493 846655 the risk of falls at home. Email: communityoutreachser@great- yarmouth.gov.uk If you think you or someone you know might Web: www.great-yarmouth.gov.uk/outreach benefit from the Older People’s Community
Housing-related support
Housing support at home – floating support The service is available for up to two years for This is advice and support to help with some of the housing-related support, but could be available for practical difficulties that you may face if you continue longer for people with complex needs who need to live in your own home. It can include help with intensive support. understanding complicated official forms, support with claiming benefits and grants and help to contact The service helps people in their homes and may other services. There is a free county-wide service, include: supporting people with finding housing; Stonham Homestay, which provides this help, call: keeping the inside of their house in good order; 0845 155 0390. managing money, managing relations with neighbours and landlords, and support around their Mental Health Support Service physical and mental health. This service provides housing-related floating support to people living in the community who have a mental Together for Mental Wellbeing is the provider of health need and a housing-related need. The service is this service. If you or someone you know might free of charge for people without a Personal Budget. If benefit from this service, please call: 01603 you get a Personal Budget a charge will be taken from 485095/07894 595305 or email: it in line with the council’s charging policy. [email protected]
Handyperson schemes
Benjamin Foundation Jobs are charged at a minimum fee of £20 for every Ben’s Workforce is a handyperson service for job – if it’s a really small job they’ll see what else residents aged over 65 in North Norfolk, delivered they can do while they’re there – and an hourly by The Benjamin Foundation. Customers can rate after the first hour, split into 15 minute chunks arrange small maintenance and repair works, to be so you are only charged for the time someone is carried out by a trained handyperson and a team of there. You can supply your own materials or Ben’s community volunteers. Workforce can and will recharge the cost (plus a 26 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Handyperson schemes continued small collection fee). labour is free and there is a £100 grant available for materials. There is a small charge applied for people For any enquiries please call The Benjamin with the means to pay. Please call: 0344 980 3333 Foundation on: 01263 826854 or visit: or email: [email protected] www.benjaminfoundation.co.uk The Dementia Scheme, which is linked to the Broadland Handyperson Scheme, provides grants of up The Broadland Handyperson+ Service can carry to £2,500 to help people with dementia make out a range of small household repairs and minor adaptations to their homes to allow them to adaptations to qualifying residents in the Broadland live independently for longer, and to be able to district. If you are eligible for the service, a trained manage their condition more easily. The scheme is team will help you to live independently. The team mainly administered through the Norwich Home offers a range of household checks to ensure that you Improvement Team, and is open to anyone, whether are safe and warm, provides information, advice and you are a home owner or renting, who is living in guidance and can support and refer you to other help Norwich and who has a diagnosis of dementia. available, e.g. community activities; home care and companionship services; advocacy; benefit claims; Please call: 0344 980 3333 or email: health and legal services or financial management. [email protected] You can also make a referral online at: The service is available to anyone over 65 years old www.norwich.gov.uk/Forms/Pages/ but is specifically promoted to older people with HomeImprovementsAndAdaptationsReferrals. long-term health conditions including those with aspx dementia. Labour is free for people aged over 65 who fulfil certain criteria. The householder just pays for, or Great Yarmouth provides, the materials needed for the job. A number Safe at Home runs a handyperson service to assist of grants are available to fund minor adaptations for with small jobs around the home for residents of the people diagnosed with dementia and to subsidise Great Yarmouth Borough. the cost of materials for those people eligible for free labour. For example, Safe at Home can: • Replace tap washers and light bulbs. For more information, please call: 01603 430518 • Fit keysafes and grabrails. or email: [email protected] • Bleed radiators. • Unblock waste pipes. Norwich • Replace ball valves. Norwich Handyperson and Dementia Scheme • Ease doors and windows. This scheme is divided into two separate but • Replace broken fittings. interlinked initiatives designed to help older people • Remove trip hazards. manage better in their own homes. • Carry out minor electrical and plumbing works.
The Handyperson Scheme undertakes small repairs The cost per hour for labour is reduced if you receive and odd jobs around the home, such as repairing an income-related benefit, are disabled or suffer dripping taps, putting up shelves, pictures or from a chronic illness. There is a charge for materials. mirrors, or easing sticking doors. They also work with Cotman’s Older Person’s Outreach Service to Please call Safe at Home for more details on: help people who need to move home, or who need 01493 846190. help with de-cluttering. The scheme is open to anyone over the age of 65 who lives within the City South Norfolk of Norwich. For people on very low incomes, the South Norfolk Council has set up an Independent >>
Visit www.carechoices.co.uk for further assistance with your search for care 27 Handyperson schemes continued
>> Living Team to help develop and deliver the offer Council also provides Care and Repair Services in to the health and wellbeing and early intervention North Norfolk and Broadland. agenda. To find out more about the Independent Living The Independent Living Team comprises: Team or any of the above services call: • The Care and Repair Service. 01508 533705 or email: • The Integrated Housing Adaptations Team (IHAT). [email protected] • Welfare Rights and Debt Advice. • The Handyperson Service. Broadland Tel: 01603 430598 This range of services provides support to enable Email: [email protected] South Norfolk residents to live independently in their own homes and delay the need for health North Norfolk and social care services or prevent the need for Tel: 01263 516366 increased levels of support. This ranges from quick Email: [email protected] and simple jobs like installing a grab rail or smoke alarm, to housing adaptations such as a walk-in The Handyperson service provides small repairs shower. at home and in the garden. For most older and vulnerable people the work is free, but a discounted Care and Repair Services help with essential repairs service is also available. and adaptations, advice and support, locating grants or loans to fund works, benefit checks and Kings Lynn and West Norfolk signposting to other organisations. South Norfolk Careline Community Service offers an essential
DO YOU FEEL VULNERABLE OR ISOLATED? DO YOU HAVE MOBILITY ISSUES OR ARE YOU PRONE TO FALLS? DO YOU FEEL SAFE & SECURE IN YOUR OWN HOME? We provide Personal Alarms across Norfolk which are monitored 24/7 for £2.84 plus installation.
• Pendants can be worn either We offer a Handyperson Service in around the neck or wrist West Norfolk only. Our comprehensive Free Home Assessment looks at • Keysafes allowing relatives reducing potential risks and includes: & emergency services for those living access to your home • Practical solutions with dementia • Assistive Technology • Keeping warm and safe - including falls pendants • General repairs, minor plumbing works, and smoke detectors security bolts and lighting Please contact the Careline Community Service team today on 01553 760671 or visit our website www.careline-cs.org.uk
1170-98 CC
28 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Handyperson schemes continued handyperson service to help keep elderly and give advice on how to keep warm. vulnerable people living safely in their homes. The service also carries out small carpentry jobs Run by the Borough Council of King’s Lynn and and minor plumbing works. It can install thumb West Norfolk, the handyperson service can help turns, window and door locks, security bolts, police- in a variety of ways, with minor adaptations, falls approved key safes and Careline personal alarms. prevention and keeping people warm and safe. The team of visiting officers are Trusted Assessor Preventing falls and reducing risks in and around the trained and Disclosure and Barring Service (DBS) home is a priority when it comes to helping people checked. There is a range of grants and financial maintain their independence. The comprehensive help available for people living in West Norfolk, home assessment considers all of the types of work depending on their financial circumstances. The available. It includes fitting grab rails and handrails, Careline and keysafe services are offered across removing trip hazards, moving furniture to improve most of Norfolk and those areas bordering Norfolk. access and carrying out small jobs. It can help with identifying and implementing measures that assist For more information or to book a free home those with memory loss, visual impairment and assessment call: 01553 616371 or visit: dementia and can recommend small solutions and www.careline-cs.org.uk
Day services and day centres
Day services and day centres are provided in a the Norfolk Directory are not necessarily accredited variety of locations, ranging from care homes and by the Council: www.norfolk.gov.uk/directory care homes with nursing to different community venues across Norfolk. These services help people If you have been assessed and you are eligible for live as independently as possible and can also support from us, we can help you to find activities provide valuable support and a break for carers who which will help promote independence. are looking after someone. They provide a wide range of different opportunities and activities. Some This means we will have a discussion with you to of the services provide specialist care and support, agree the best way of organising your support and for example for people with dementia or learning what services might be suitable for you, including disabilities. what you might be able to access in your local community. You may be allocated a sum of money, If you fund your own care or are not eligible for known as a Personal Budget, to spend on meeting support from Norfolk County Council you can access your eligible needs. You will be offered the chance to many of these services directly. take this as a cash sum, known as a Direct Payment, or you can ask us to arrange the services on your See the listings on page 31 for contact details of behalf, or a mixture of both (see page 65 for further day services and day centres. The services on these information). pages are accredited by the Council, which means a number of checks have been carried out to make If the council is contributing towards the cost of sure they meet certain standards. For the latest your service then it is likely that you may be charged information about accredited day services and day for the services provided, based on your financial centres, see: www.norfolk.gov.uk/daycentres circumstances. You should be given clear information about what you can expect to pay. See page 50 for There is also information about day centres and more information on assessments and eligibility and groups on the Norfolk Directory – organisations on page 65 for information on paying for care.
Visit www.carechoices.co.uk for further assistance with your search for care 29 Contact us today to find out more: he e a e or o k.co.uk www.e a e or o k.co.uk
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EVENTS CALENDER: A wi e ra e o rou socia ac i i ies co eri a wi e arie o ho ies a i eres s o h o e o sessio s a re u ar c u s he ri ar ai o which is o ha e u ee ew rie s a r so e hi i ere isi our we si e o i ou wha we e o co i u DAY SERVICE: A re u ar Da Ser ice i a re a e rie a os here wi h e o o or u i o socia i erac e e o ski s a r ew ac i i ies wi h u rou su or ro our hi h ski e ea . Our sessio s ra e ro aki or Ar s a Cra s o ri s o useu s sho s a oca a rac io s he e a e or o k.co.uk www.e a e or o k.co.uk 30 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Day services listings
EAST Humberstone Community Hub 47 Englands Lane, Gorleston, Norfolk NR31 6BE Amber House Tel: 01493 650167 68 Avondale Road, Gorleston, Norfolk NR31 6DJ Tel: 01493 603513 Iceni Care Avery Lodge 8-12 Queens Road, Great Yarmouth, Norfolk NR30 3HT 93 Southtown Road, Great Yarmouth, Tel: 01493 718684 Norfolk NR31 0JX Ivydene Tel: 01493 652566 1 Station Road, Ormesby St Margaret, Caister Community Hub Norfolk NR29 3PO High Street, Caister on Sea, Great Yarmouth, Tel: 01493 731320 Norfolk NR30 5EH Jus Jen Horseways Tel: 01493 722552 Croft Farm, Thrigby Road, Filby, Norfolk NR29 3DP Centre 81 Tel: 07765 674961 Tarworks Road, Great Yarmouth, Norfolk NR30 1QR Tel: 01493 852573 Lawns Community Hub (The) Caister Road, Great Yarmouth, Norfolk NR30 4DQ Clarence Lodge Tel: 01493 859589 49/50 Clarence Road, Gorleston Norfolk NR31 6DR Tel: 01493 662486 Lowestoft & Oulton Broad Aid & Assist Project 54 High Street, Lowestoft, Suffolk NR32 1JA Coach House (The) Tel: 01502 586925 Yarmouth Road, Hemsby, Norfolk NR29 4NU Tel: 01493 730265 Lowestoft Community Hub Ealing House Rotterdam Road, Lowestoft, Suffolk NR32 2EZ 86 Repps Road, Martham, Norfolk NR29 4QZ Tel: 01502 674930 Tel: 01493 740277 Martham Lodge Gemini Day Care Centre Limited 34 The Green, Martham, Norfolk NR29 4PA 45 Albion Road, Great Yarmouth, Norfolk NR30 2JD Tel: 01493 748740 Tel: 01493 842511 Papworth Trust (Waveney Centre) Georgina House Waveney Centre, 259 London Road, Lowestoft, 44 Crown Road, Great Yarmouth, Norfolk NR30 2JH Suffolk NR33 ODS Tel: 01493 853633 Tel: 01502 574570 East & Broadland Personal Assistant Service Reachout (Oliver Court) Great Yarmouth Community Hub, Suffolk Road, Bath Hill Terrace, Great Yarmouth, Norfolk NR30 2LF Great Yarmouth, Norfolk NR31 0LJ Tel: 01493 332552 Tel: 01493 650504 Royal Avenue Great Yarmouth & Waveney Mind Befriending 81-83 Royal Avenue, Lowestoft, Suffolk NR32 4HJ 31 Caister Road, Great Yarmouth, Norfolk NR30 4DA Tel: 01502 572057 Tel: 01493 842129 Great Yarmouth Community Hub Salisbury (The) (Incl. Rosewood & Riverview) 20 Marine Crescent, Great Yarmouth, Suffolk Road, Great Yarmouth, Norfolk NR31 0LJ Norfolk NR30 4ET Tel: 01493 664658 Tel: 01493 843414 Headway Norfolk & Waveney – Great Yarmouth SOLD Trafalgar Road, Gorleston, Great Yarmouth, 36 Harvest Road, South Lowestoft Industrial Estate, Norfolk NR31 6NX Lowestoft, Suffolk NR33 7NU Tel: 01493 442994 Tel: 01502 512617
Visit www.carechoices.co.uk for further assistance with your search for care 31 Day services listings continued
NORTH Brook Lodge Walcot Road, Bacton, Norfolk NR12 0HB About with Friends Tel: 01692 650383 Unit 22, Holt Road, Norfolk NR27 9JW Tel: 01263 515230 Camphill Communities Thornage Hall, Thornage, Holt, Norfolk NR25 7QH Acle and District Voluntary Aid Tel: 01263 860305 Methodist Church Hall, Acle, Norfolk NR13 3RA Tel: 01603 270240 Burlingham House Andrew Frederick Adult Support Dell Corner Lane, Burlingham, Norfolk NR13 4EQ Health Farm, Norwich Road, Little Plumstead, Tel: 01603 270600 Norwich NR13 5JG Cranmer House Community Hub Tel: 01603 722756 Norwich Road, Fakenham, Norfolk NR21 8HR Argyll House Tel: 07824 384255 210 Holt Road, Cromer, Norfolk NR27 9JN Dalmeny House Tel: 01263 515130 2 The Boulevard, Sheringham, Norfolk NR26 8LH Argyll Support Tel: 01263 822355 Strand House, 43 Church St, Cromer, Dormie House Norfolk NR27 9HH 16 Cliff Road, Sheringham, Norfolk NR26 8BJ Tel: 01263 515118 Tel: 01263 823353 Ashfields House Drayton Wood 31 Salhouse Road, Rackheath, Norfolk NR13 6PD Drayton High Road, Hellesdon, Norfolk NR8 6BL Tel: 01603 721720 Tel: 01603 409451 Aylsham Care Trust Elmwood Woodcraft Activity Centre St Michael’s Avenue, Aylsham, Norfolk NR11 6YA c/o Worstead Lodge, 106 Cromer Road, North Tel: 01263 733385 Walsham, Norfolk NR28 0NB Aylsham Manor Tel: 01692 403865 Norwich Road, Aylsham, Norfolk NR11 6BN Tel: 01263 733253 Faldonside Lodge 25 Cliff Avenue, Cromer, Norfolk NR27 0AN Barrington Farm Tel: 01263 512838 Barrington Farm, Walcot, Norfolk NR12 0PF Tel: 01692 650707 Felmingham Old Rectory Aylsham Road, Felmingham, Norfolk NR28 0LD Benjamin Court Community Hub Tel: 01692 405889 Roughton Road, Cromer, Norfolk NR27 0EU Tel: 01263 510134 Field View Hayes Lane, Fakenham, Norfolk NR21 9EP Brackendale House 1/3 St Peters Road, Sheringham, Norfolk NR26 8QY Tel: 01328 856037 Tel: 01263 824995 First Focus Broadlands Day Support Club 18 Cattlemarket Street, Fakenham, Bure Room, Acle War Memorial Recration & Social Norfolk NR21 9AW Club, Bridewell Lane, Acle, Norfolk NR13 3RA Tel: 01328 855083 Tel: 01603 785215 Fitzroy Support (The Maltings) Broadlands Park The Maltings, Hall Staithe, Fakenham, The Green, Upton, Norfolk NR13 6AZ Norfolk NR21 9BW Tel: 01493 751521 Tel: 01328 856089
32 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Day services listings continued
Fitzroy Support (North Walsham) Kevlin House 3 St Nicholas Court, North Walsham, 66-68 Norwich Road, North Walsham, Norfolk NR28 9BY Norfolk NR28 0DX Tel: 01692 405192 Tel: 01692 402355 Glaven District Caring Committee Kingsgate The Glaven Centre, Thistleton Court, Blakeney, 25/29 North Street, Sheringham, Norfolk NR26 8LW Norfolk NR25 7PH Tel: 01263 823114 Tel: 01263 740762 LAMS Day Group Glendon House Southrepps Village Hall, Southrepps, 2 Carr Lane, Overstrand, Norfolk NR27 0PS Norfolk NR11 8NW Tel: 01263 578173 Tel: 01263 579453 or 07951928583 Halsey House Loddon & District Day Centre 31 Norwich Road, Cromer, Norfolk NR27 0BA Loddon & Chedgrave Jubilee Hall, George Lane, Tel: 01263 512178 Loddon, Norfolk NR14 6NB Heatth End Farm (SHES) Tel: 01508 521823 Dyes Road, Blofield Heath, Norwich, Long Stratton Day Centre Norfolk NR13 4DH Community Centre, Depwade Court, Long Stratton, Tel: 01603 722270 Norfolk NR15 2XY Heritage House Caring Group Tel: 01508 530129 Heritage House, Mill Road, Wells Next The Sea, Norfolk NR23 1RF Mead Lodge Tel: 01328 711333 Crown Road, Buxton, Norfolk NR10 5EH Tel: 01603 279261 Hickling House The Walk, Hickling, Norfolk NR12 0AY Milestones 247i Community Services Tel: 01692 598372 Stonehouse Road, Salhouse, Norfolk NR13 6EZ Tel: 01603 782200 Highfield 3 St Mary’s Road, Cromer, Norfolk NR27 9DJ Mill House Tel: 01263 511421 15 Mill Road, Great Ryburgh, Norfolk NR21 0ED Tel: 01328 829323 The Hive 4a Garden Street, Cromer, Norfolk NR27 9HN New Boundaries (Horticulture) Ltd Tel: 07341 848235 Haveringland Road, Felthorpe, Norfolk NR10 4BZ Holly Cottage (Social Club) Tel: 01603 754715 32 The Street, Hindolveston, Norfolk NR20 5BU North Walsham Friday Club, Griffon Area Tel: 01263 862552 Partnership Holt Community Hub St Benets Hall, St Nicholas Church, North Walsham, Charles Road, Holt, Norfolk NR25 6DA Norfolk NR28 9BT Tel: 01263 712451 Tel: 01692 407509 Jeesal Day Care Limited Old Rectory (The) The Old Barn, Elizabeth Lane, Buxton, Norwich Road, Acle, Norfolk NR13 3BX Norfolk NR10 5LQ Tel: 01493 751322 Tel: 01603 279938 Sheringham Day Centre Joseph House 358 Cromer Street, Sheringham, 1 Church Road, Reedham, Norfolk NR13 3TZ Norfolk NR26 8DZ Tel: 01493 700580 Tel: 01263 821188
Visit www.carechoices.co.uk for further assistance with your search for care 33 Day services listings continued
Shiels Court Blackhorse Community Hub 4 Braydeston Avenue, Brundall, Norfolk NR13 5JX 15 Hooper Lane, Sprowston, Norwich NR3 4ED Tel: 01603 712029 Tel: 01603 413324 Shipbourne House Bowthorpe Community Trust 6 Vicarage Road, Cromer, Norfolk NR27 9DQ St Michaels Workshop, Hall Road, Bowthorpe, Tel: 01263 514370 Norwich, Norfolk NR5 9AA Swallows (The) Tel: 01603 746106 40 Station Road, Salhouse, Norfolk NR13 4NY Broadland Meridian Tel: 01603 721643 Norwich City Football Club Jarrold Stand, Carrow Taverham & District Day Centre Road, Norwich, Norfolk NR1 1HU Scout HQ, Sandy Lane, Taverham, Norfolk NR8 6JR Tel: 01603 750501 Tel: 01603 412809 BUILD Voyager Club, Griffon Area Partnership Church House, Church Alley, Redwell Street, St Nicholas Room, St Nicholas Church, North Norwich, Norfolk NR2 4SN Walsham, Norfolk NR28 9BT Tel: 01603 618029 Tel: 01692 407509 City Personal Assistance Service Walsham Grange 120 Ipswich Road, Norwich, Norfolk NR4 6QS 81 Bacton Road, North Walsham, Norfolk NR28 0DN Tel: 01603 410377 Tel: 01692 405818 Community Action Norwich Wensum Centre New Hope Chrsitian Centre, 2 Martineau Lane, Highfield Lawn, Field Lane, Fakenham, Norwich, Norfolk NR1 2HX Norfolk NR21 9QR Tel: 01603 617771 Tel: 07851 754536 Floating Support City Whitehaven Vauxhall Community Hub, Johnson Place, Norwich, 5 St Joseph’s Road, Sheringham, Norfolk NR26 8JA Norfolk NR2 2SA Tel: 01263 822706 Tel: 01603 222866 Woodstock The Green, Gressenhall, Norfolk NR20 4DT Grays Fair Court Tel: 01362 80861 266 Dereham Road, Norwich, Norfolk NR5 0SN Tel: 01603 594747 Worstead Day Care Centre The Loke Meeting Hill, North Walsham, Hamlet Centre Trust Norfolk NR28 9LR The Hamlet Centre, Ella Road, Norwich, Tel: 01692 408979 Norfolk NR1 4BP Tel: 01603 616094 Your Choice Social Centre 12b Folegate Road, Lyngate Industrial, North Headway Norfolk & Waveney – Norwich Walsham, Norfolk NR28 0AJ Methodist Church, Roseberry Road, Norwich, Tel: 01692 218121 Norfolk NR3 3AB NORWICH Tel: 01603 788114 Assist Trust Heath House 20 Colegate, Norwich, Norfolk NR3 1BQ 150 Thorpe Road, Norwich, Norfolk NR1 1RH Tel: 01603 230200 Tel: 01603 618653 Bay Tree House Ipswich Road Community Hub & Harford Hill 423 Unthank Road, Norwich, Norfolk NR4 7QB 120 Ipswich Road, Norwich, Norfolk NR4 6QS Tel: 01603 458503 Tel: 01603 458643
34 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Day services listings continued
Jessop Road Luncheon Club Jessop Road, United Reform Church, Jessop Road, Norwich, Norfolk NR2 3QA Tel: 01603 458702 Julian Support 1A Oak Street Norwich, Norfolk NR3 3AE Tel: 01603 767718 Limes (The) Hellesdon 16a Drayton Wood Road, Hellesdon, Norfolk NR6 5BY Tel: 01603 427424 Marion Road Day Centre Marion Road, Norwich, Norfolk NR1 4BN Tel: 01603 667944 NANSA Sprowston Community Hub 200 Bowthorpe Road, Norwich, Norfolk NR2 3TZ Aslake Close, Sprowston, Norwich, Tel: 01603 627662 Norfolk NR7 8ET Tel: 01603 410377 North Personal Assistant Service Sprowston Community Hub, Alsake Close, Sprowston Day Centre Norwich, Norfolk NR7 8ET St Cuthberts Church Centre, Wroxham Road, Tel: 01603 410377 Sprowston NR7 8TZ Tel: 01603 419682 Norwich Mind 50 Sale Road Norwich, Norfolk NR7 9TP Thala Theatre Company Tel: 01603 432457 St Saviours Church, Magdalen Street, Norwich, Norfolk NR3 1AA Point House Tel: 01603 630805 2 Sprowston Road, Norwich, Norfolk NR3 4QN Tel: 01603 427249 The Old Vicarage Reachout (Kemps Place) 85 Silver Road, Norwich, Norfolk NR3 4TF 89 Rackham Road, Norwich, Norfolk NR3 3JQ Tel: 01603 767578 Tel: 01603 301090 Twin Oaks Redlands House Hudson Way, Chapel Break, Bowthorpe, 134 Reepham Road, Hellesdon, Norfolk NR6 5PD Norfolk NR5 9JN Tel: 01603 427337 Tel: 01603 743195 Rethink Vauxhall Community Hub Suite 204, Sackville Place, 44-48 Magdalen Street, Johnson Place, Norwich, Norfolk NR2 2SA Norwich, Norfolk NR1 3JU Tel: 01603 729805 Tel: 01603 768356 Vauxhall Older People’s Services Shalom The Sussex Room, Vauxhall Community Hub, 147 Yarmouth Road, Thorpe St Andrew, Johnson Place, Norwich, Norfolk NR2 2SA Norwich, Norfolk NR7 0SA Tel: 0776 7648265 Tel: 01603 432050 Voluntary Norfolk Special Needs Enterprises St Clements House, 2-16 Colegate, Norwich, 52 Magdalen Road, Norwich, Norfolk NR3 4AQ Norfolk NR3 1BQ Tel: 01603 419996 Tel: 01603 614474
Visit www.carechoices.co.uk for further assistance with your search for care 35 Day services listings continued
Warren (The) Brambles Therapeutic Care Farm 157a Wroxham Road, Sprowston, Norfolk NR7 8AF School Road, Bedingham, Woodton, Nr Bungay, Tel: 01603 426170 Norfolk NR35 2DB Tel: 01508 482245 Webster Court (St Martins Housing Trust) 13-47 Lakenfields, Norwich, Norfolk NR1 2HB Branch Out Tel: 01603 667706 The Cottage, Blacksmith Green, Wetheringsett, William Booth Day Centre Norfolk IP14 5PY 36 St Giles Street, Norwich, Norfolk NR2 1LL Tel: 01728 860702 Tel: 01603 760503 Brandon Day Centre SOUTH Warren Close, Brandon, Suffolk IP27 0EE Tel: 01842 819777 Angelica Place Community Centre, Manor Road, Griston, Bridge Project, Sudbury (The) Norfolk IP25 6RG Bradbury Courtyard, 20 Gainsborough Street, Tel: 07968 871724 Sudbury, Suffolk CO10 2BP Tel: 01787 313691 All Hallows Nursing Home 28 St Johns Road, Bungay NR35 1DL Briston Day Centre Tel: 01986 892643 Sheltered Housing Complex, 22 All Saints Close, Briston, Norfolk NR24 2LA All Hallows Healthcare Trust, The Day Treatment Tel: 01263 862408 and Therapy Centre Station Road, Ditchingham NR35 2QL Bungay House Tel: 01986 891999 8 Yarmouth Road, Broome, Norfolk NR35 2PE Amber Care (East Anglia) Ltd Amber Lodge Tel: 01986 895270 394/396 London Road South, Lowestoft, Clinks Care Farm Ltd Suffolk NR33 0BQ Clinks Farm, Church Road, Toft Monks, Tel: 01502 572586 Norfolk NR34 0ET Attleborough Community Hub Tel: 01502 679134 Station Road, Attleborough NR17 2AT Denny Centre Tel: 01953 453373 Thomas Manning Road, Diss, Norfolk IP22 4HL Attleborough Day Centre Tel: 01379 640741 St Mary’s Community Hall Church Street, Dereham Community Hub Attleborough, Norfolk NR17 2AH Rashes Green, Dereham, Norfolk NR19 1JG Tel: 01953 454613 Tel: 01362 654654 Autism Anglia Dereham Meeting Point Unit 24-27 Bertie Ward Way, Rashes Green, Dereham, Norfolk NR19 1TE Jubilee Suite, St Withburga Lane, Dereham, Tel: 01362 654477 Norfolk NR19 1ED Tel: 01362 698866 Beyond The Wall Thornham Field Centre Trust, Thornham Walled Dorrington House (Dereham) Garden, Thornham Magna, Norfolk IP23 8HA 28 Quebec Road, Dereham, Norfolk NR19 2DR Tel: 01379 788700 Tel: 01362 693070 Bilney Hall Dorrington House (Watton) East Bilney, Dereham, Norfolk NR20 4AL 73 Norwich Road, Watton, Norfolk IP25 6DH Tel: 01362 860246 Tel: 01953 883882
36 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Day services listings continued
Eckling Grange Limes (The) (Mellis) Norwich Road, Dereham, Norfolk NR20 3BE Earlsford Road, Mellis, Eyre IP23 8DY Tel: 01362 692520 Tel: 01379 788114 Edith Cavell Day Centre Lincoln House Lakenham Hewett Rugby Club, Main Road, Woodgate Lane, Swanton Morley, Norfolk NR20 4LT Swardeston, Norfolk NR14 8DU Tel: 01362 637598 Tel: 01508 578826 Martins (The) Focus Counselling Vinefields, Bury St Edmunds, Suffolk IP33 1YA 82 Risbygate Street, Bury St Edmunds, Tel: 01284 753467 Suffolk IP33 3AQ Melton House Tel: 01284 701702 47 Melton Road, Wymondham, Norfolk NR18 0DB Genesis – Orwell Mencap Tel: 01953 606645 6 Wright Road, Ipswich, Norfolk IP3 9JG Mid Suffolk Axis Tel: 01473 723888 Settles House, Kerrison Thorndon, Eye, Norfolk IP23 7JQ Gressenhall Farm & Workhouse Tel: 01379 678703 Gressenhall, Dereham, Norfolk NR20 4DR Tel: 01362 869251 Oak Manor Scarning, Norfolk NR19 2PG Hassingham House Tel: 01362 694978 Hardingham Road, Hingham, Norfolk NR9 4LY Tel: 01953 851890 Oaklands Norwich Road, Scole, Norfolk IP21 4EE Headway – West Suffolk Tel: 01379 740646 St George’s House, Olding Road, Bury St Edmunds, Suffolk IP33 3TA Onward Enterprises (Harleston) Tel: 01284 702535 18a Carver Way, Industrial Estate, Harleston, Norfolk IP20 9EA Heywoods Grange Tel: 01379 854234 Burston Road, Diss, Norfolk IP22 5SY Tel: 01379 652265 Onwards Enteprises (Thetford) 1Telford Way, Thetford, Norfolk IP24 1HU High Oaks Tel: 01842 766055 Rectory Road, Gissing, Norfolk IP22 3UU Papworth Trust (formerly Workwise) Tel: 01379 674456 Hospital Road, Bury St Emunds, Suffolk IP33 3NR Hill Barn Care Home Tel: 01284 755261 Church Lane, Sparham, Norfolk NR9 5AQ Papworth Trust (Foundation Street) Tel: 01362 688702 42-54 Foundation Street, Ipswich, Suffolk IP4 1BN JDT Music Academy Tel: 01473 232146 20 Charles Wood Road, Rashes Industrial Estate, Papworth Trust (Museum Street) Dereham, Norfolk NR19 1SX 40-42 Museum Street, Ipswich, Suffolk IP1 1JQ Tel: 01362 694817 Tel: 01473 232146 Laburnham Grove Day Centre Quebec Hall Laburnum Grove, Thetford, Norfolk IP24 3HS Quebec Road, Dereham, Norfolk NR19 2QY Tel: 01842 763669 Tel: 01362 692504 Lancaster House Red House 2 Portal Avenue, Watton, Norfolk IP25 6HP Kilverstone Road, Thetford, Norfolk IP24 2RF Tel: 01953 883501 Tel: 01842 753122
Visit www.carechoices.co.uk for further assistance with your search for care 37 Day services listings continued
Sense East (Aldeby Resource Centre) Westfield House Unit 18 Aldeby Business Park, Common Road, Westfield Road, Toftwood, Norfolk NR19 1JB Aldeby, Beccles NR34 0BL Tel: 01362 697828 Tel: 01502 679916 Wymondham Day Care Centre Sense East (Dereham Resource Centre) The Methodist Church Town Green, Wymondham, 32 Bertie Ward Way, Rashes Green Estate, Dereham, Norfolk NR18 0PW Norfolk NR19 1TE Tel: 01953 604306 Tel: 01362 854153 WEST Shipdham Manor Ashville House Chapel Street, Shipdham, Norfolk IP25 7LB Fairfield Road, Downham Market Norfolk PE38 9ET Tel: 01362 820939 Tel: 01366 383428 South Personal Assistant Service Aspires Attleborough Community Hub, Station Road, Chapel Farm, Downham Rd, Fincham, Norfolk PE33 9HF Attleborough, Norfolk NR17 2AT Tel: 01366 347721 Tel: 0300 790 0508 Branching Out St Leonards Court 27 Grange Lane, Littleport, Mundford, Norfolk IP26 5HG Cambridgeshire CB6 1HW Tel: 01842 878225 Tel: 01353 863221 Street Forge Workshops Briar House The Street, Thornham Magna, Norfolk IP23 8HB Losinga Road, King’s Lynn, Norfolk PE30 2DQ Tel: 01379 678543 Tel: 01553 760500 Sunrise Healthcare Ltd Capricorn Cottage Ltd DC3, Diss Christian Community Church, Vinces 88 Eastgate Fleet, Holbeach PE12 8ND Road, Diss, Norfolk IP22 4HG Tel: 01406 425067 Tel: 01379 641250 Close (The) Sunset Barn Care Farm 53 Lynn Road, Snettisham PE31 7PT 125 Undley Hall, Lakenheath, Norfolk IP27 9BY Tel: 01485 540041 Tel: 01842 860376 Courtenay House Tittleshall, Norfolk PE32 2PF The Centre (formerly Wood’n’stuff) Tel: 01328 700646 Unit 1-4 Station Hill, Bury St Edmunds, Suffolk IP32 6AD Crossroads Community Hub Tel: 01284 702195 Grimstone Road, South Wootton, King’s Lynn, Norfolk PE30 3HU Waveney Enterprises Tel: 01553 614908 or 01553 614947 13 Small Gate, Beccles, Norfolk NR34 9AB Tel: 01502 716065 Crown Rest Home Station Road, Little Dunham, Norfolk PE32 2DJ Tel: 01760 722039 DarwIn Nurseries 5 Quywater, Newmarket Road, Teversham Cambridgeshire CB1 5AT Tel: 01223 293911 Day Break Support Services 25 Wootton Road, King’s Lynn, Norfolk PE30 4EZ Tel: 01553 768154
38 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Day services listings continued
Delph House Iceni House Wisbech Road, Wisbech PE14 9RQ Jack Boddy Way, Swaffham, Norfolk PE37 7HJ Tel: 01354 610300 Tel: 01760 720330 Diamond House Involve Bennett Street, Downham Market, Norfolk PE38 9EE 1b Tower Place, King’s Lynn, Norfolk PE30 5DF Tel: 01366 385100 Tel: 01553 769850 John Chapman Day Centre Dove Court Care Home The Old Maltings, Cley Road, Swaffham, Kirkgate Street, Wisbech, Cambridgeshire PE13 3QU Norfolk PE37 7JW Tel: 01945 474746 Tel: 01760 721398 Downham Grange King’s Lynn Hub Services Clackclose Road, Downham Market, Norfolk PE33 9PA Crossroads Community Hub, Grimston Road, South Tel: 01366 387054 Wootton, King’s Lynn, Norfolk PE30 3HU Emmerich Court (ex Crossroads) Tel: 01553 672753 Kirby Street, King’s Lynn, Norfolk PE30 1RF Linkage Community Trust Tel: 01362 691708 Scremby Grange, Scremby, Lincolnshire PE23 5RW Tel: 01754 892002 Engage Norfolk Limited 47a Bergen Way, North Lynn Industrial Estate, King’s Mallards (The), One Six One Lynn, Norfolk PE30 2JG Wootton Road, King’s Lynn, Norfolk PE30 4DW Tel: 01553 401200 Tel: 01553 676004 Forward Day Centre Manor Farm St Margarets, School House, Millfleet, King’s Lynn, Hill Road, Ingoldisthorpe, Norfolk PE31 6NZ Norfolk PE30 5EG Tel: 01485 541977 Tel: 01553 776910 Meadow House Norwich Road, Swaffham PE37 8DD Gables (The) Tel: 01760 725146 22 Post Office Road, Dersingham, Norfolk PE13 6HS Tel: 01485 540528 Merle Boddy Centre Merle Boddy Centre, Fakenham Road, Swaffham, Goodwins Hall Norfolk PE37 7JE Goodwins Road, King’s Lynn PE30 5PD Tel: 01760 724527 Tel: 01553 777994 National Autistic Society Gorselands Diamond Business Centre, Attley Way, Nene Park, 25 Sandringham Road, Hunstanton, Norfolk PE36 5DP Irthlingborough, Northamptonshire NN9 5GF Tel: 01485 532580 Tel: 01933 653200 Headway, Norfolk & Waveney – King’s Lynn New Beginnings (Wisbech) Ltd South Lynn, Community Centre, 10 St Michael’s Unit 3, Evergreen Venture Park, Barton Road, Road, King’s Lynn, Norfolk PE30 5HE Wisbech PE13 4TP Tel: O7798 702515 Tel: 01945 411807 Hickathrift House Nightingale Lodge 217 Smeeth Road, Marshland St James PE14 8JB 8 Austin Street, Hunstanton, Norfolk PE36 6AL Tel: 01945 430636 Tel: 01485 533590 Holmwood House Oasis Day Centre 40 Whitecross Road, Swaffham, Norfolk PE37 7QT St Michaels Avenue, Wisbech PE13 3NR Tel: 01760 724404 Tel: 01945 461526
Visit www.carechoices.co.uk for further assistance with your search for care 39 Day services listings continued
Opportunities Without Limits Tennyson Lodge Sawston Village College, New Road, Sawston, 3 Gordon Avenue, March, Cambridgeshire PE15 8AJ Norfolk CB22 3BP Tel: 01354 750202 Tel: 01223 835329 Terrington Lodge Orbit Club (Downham Market & District) 2 Lynn Road, Terrington St Clement, Norfolk PE34 4JX Freebridge House, Prince Henry Place, off Howdale Tel: 01553 829605 Rise, Downham Market PE38 9BL Victoria Lodge Tel: 01553 810053 18 Larksfield, Wisbech, Cambridgeshire PE13 2UW Phobbies (King’s Lynn) Tel: 01354 750335 Youth & Community Centre, Providence Street, Volunteering Matters King’s Lynn, Norfolk PE30 5ET 33a Lynn Road, Downham Market, Norfolk PE38 9NJ Tel: 01553 827036 Tel: 01366 385839 Phobbies Club (North West Norfolk) West Norfolk Befriending Service St Nicholas Church Hall, Manor Road, Dersingham, 12 Thoresby College, Queens Road, King’s Lynn, Norfolk PE31 6JB Norfolk PE30 1HX Tel: 01485 541484 Tel: 01553 763500 Prospectus Trust (The) West Norfolk Mind (Downham Market Service) Snakehall Farm, Swaffham Road, Reach, 33a Lynn Road, Downham Market, Norfolk PE38 9NU Norfolk CB25 0HZ Tel: 01553 776966 Tel: 01638 741551 West Norfolk Mind (Heacham Service) Rose Lodge Care Home 4 Poplar Avenue, Heacham, Norfolk PE31 7EA Walton Road, Wisbech, Cambridgeshire PE13 3EP Tel: 01485 572707 Tel: 01945 474449 West Norfolk Mind (King’s Lynn Service) Rosebank Centre Austin Fields, King’s Lynn, Norfolk PE30 1PH Harecroft Road, Wisbech, Cambridgeshire PE13 1RL Tel: 01553 772952 Tel: 01945 588731 West Norfolk Mind (Swaffham) The Community Centre, Campingland, Swaffham, Rowan Humberstone Norfolk PE37 7RB 38-40 Humberstone Road, Cambridge CB2 4BP Tel: 01760 725814 Tel: 01223 566027 West Personal Assistant Service Silverdale Day Centre King’s Lynn Hub Services, 18 Grimston Road, South Jubilee Community Centre, Howdale, Downham Wootton, King’s Lynn PE30 3HU Market, Norfolk PE38 9AH Tel: 0300 790 0508 Tel: 01366 383337 William Day Centre (Independence Matters) (Spot) Somerset Villa The Village Hall, Terrington St Lawrence, King’s Lynn, 19 Austin Street, Hunstanton, Norfolk PE36 6AJ Norfolk PE34 4RF Tel: 01485 833081 Tel: 01945 880161 Swaffham Community Hub Winchley Home Westfields Road, Swaffham, Norfolk PE37 7HE Rectory Lane, West Winch, Norfolk PE33 0NR Tel: 0300 790 0508 Tel: 01553 841582 Tapping House Wyndham House Common Road West, Snettisham, Norfolk PE31 7PF Manor Road, North Wootton, Norfolk PE30 3PZ Tel: 01485 543163 Tel: 01553 631386
40 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Living well
Local schemes and services to promote your wellbeing
Norfolk’s Living Well moderate-intensity aerobic activity every week. Norfolk’s Living Well helps anyone who is ready to make changes for a healthier lifestyle to find the Try to do something every day, preferably in bouts support they need. Whatever goal you’d like to of 10 minutes of activity or more. To find out more reach – such as getting active, eating more healthily about getting active visit: www.nhs.uk/livewell or or quitting smoking – there are people ready to call: 0344 800 8029. help. Using a simple postcode search, you can find a range of local services throughout Norfolk, from NHS Health Checks group sessions to one-to-one support. To find out If you are aged 40 to 74 and live in Norfolk you could more visit: www.norfolkslivingwell.org.uk, call: be eligible for a free NHS Health Check. An NHS 0344 800 8029 or email: Health Check takes up to 30 minutes and you can [email protected] have a free check once every five years. NHS Health Check is a national programme – find out more at Joy of Food NHS Choices: www.nhs.uk or call: 0344 800 8029. This is a locality-based project set up to teach cookery skills in the community. It aims to increase Healthy Libraries knowledge of foods, and confidence about The Healthy Libraries project is a joint venture budgeting, planning and preparing meals. The between Public Health and the Norfolk Library cookery courses can be held virtually anywhere. Service to help people lead healthier lifestyles. The courses are free to all participants, with minimal The project aims to create joined up health and cost incurred for setting up courses within your wellbeing centres using the strengths of both organisation or locality. Email: services to promote healthier living in Norfolk. See: [email protected] or call: 01603 638485. www.norfolk.gov.uk/booksforhealth for more information. Healthy Living Pharmacies (HLPs) The aim is for community pharmacies to become Warm and Well a key part of promoting people’s wellbeing in local Norfolk’s Warm and Well Campaign communities, offering advice on a range of health works to help vulnerable and older issues. residents stay warm and well as it gets cold outside. It aims to promote general We hope that, by the end of March 2017, 35 to 40 health messages and tips for staying warm and pharmacies in Norfolk will be awarded the HLP well, signpost vulnerable people to existing mark. The HLP mark will be promoted to the general services and encourage communities to look after public as a sign of consistent and high quality. vulnerable relatives, friends and neighbours. It includes an extensive media campaign, distributing Get up and about to stay healthy advice leaflets and thermometers to those most Being active is important because it reduces the at risk, providing an e-learning programme, and risk of heart disease, stroke, type 2 diabetes, some distributing the Warm and Well Fund (grants of up cancers, depression and dementia. It will also help to £2,500). For more information visit: you to stay independent well into old age. Physical www.norfolk.gov.uk/warmandwell or call: activity is anything that gets your body moving, 0344 800 8020. from walking to recreational sport. The amount of activity you need to do each week depends on Healthier Options NORfolk Award (HONOR) your age. Adults aged 19 to 64 are advised to do at HONOR is an award scheme designed to help you least 150 minutes (two hours and 30 minutes) of make healthier choices when you’re eating out. >>
Visit www.carechoices.co.uk for further assistance with your search for care 41 Local schemes and services to promote your wellbeing continued
>> It is a way for catering outlets to show that they have taken steps to offer healthier options on their menu. The award is currently operated by Breckland Council, Great Yarmouth Borough Council, Norwich City Council and South Norfolk District Council. More information can be found on: www.norfolkslivingwell.org.uk Drive safer for longer with GOLD Take 7 Steps Out As we get older, we may become less confident in The Take 7 Steps Out campaign is aimed at our cars or have concerns about our driving, health encouraging smokers to take 7 steps outside or away or mobility. Norfolk County Council has designed from their children and families to smoke. For more the Guidance for Older Driver (GOLD) programme information, visit: to refresh skills, increase confidence and help older www.take7stepsout.co.uk/local-activity/norfolk people drive safer for longer.
Learning more about Living Well GOLD is a driver development session conducted by The Public Health Training Centre offers a wide our specially trained and friendly instructors and this variety of courses, workshops and online learning. can be tailored to suit drivers’ individual needs. They can support you whether you’re looking to gain nationally recognised and accredited qualifications GOLD costs £29 for a one hour session. To find or simply improve your knowledge and awareness. out more, please visit: Visit: www.norfolkslivingwell.org.uk/i-want-to- www.norfolk.gov.uk/roadsafety or call Norfolk help-others/public-health-training-centre County Council on: 0344 800 8020.
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42 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Healthwatch Norfolk – your voice improving your services
Healthwatch Norfolk makes sure that people’s needs making decisions about the services that care for for, views on and experiences of all health and you and that you care about. social care are heard and listened to in planning and delivering services. Healthwatch Norfolk can also help by signposting you to services or sources of information. At a time when our care services are under pressure and going through significant change, Healthwatch You can share your experiences of health and social Norfolk is a key part of the way health and social care with Healthwatch Norfolk. care services in Norfolk are improved. Tel: 0808 168 9669 Healthwatch Norfolk can help make sure that your Email: [email protected] voice is heard when people and organisations are Web: www.healthwatchnorfolk.co.uk Keeping safe
Norfolk Trusted Trader Scheme
This is a county-wide service, free to Norfolk Trading Standards, and must have public liability residents, provided by Norfolk County Council. It insurance. They are also required to abide by is aimed at helping older and vulnerable people the codes of the scheme which include having remain safe and independent in their own homes. a clear pricing policy, providing written receipts It is a directory of reliable providers – businesses and making sure employees and contractors are and voluntary agencies – who meet the scheme’s trained appropriately. Traders must also give their standards. They provide a wide range of services customers feedback forms which are then published such as domestic help, help with shopping, bathing on the Norfolk Trusted Trader website. and gardening, hot and cold meal delivery, home repairs and maintenance, painting and decorating, For more information on the Trusted and IT support. Trader scheme, visit: www.norfolk.gov.uk/ trustedtrader or call: 0344 800 8020. All traders on the scheme are checked by
Falls in Norfolk
Falls are the most frequent and serious type of particularly if taken in combination with other accident for people aged 65+ and many people are medication. admitted to hospital with injuries due to a fall. There is a lot you can do to help prevent yourself or You may be at risk of falling if you: someone you care for from suffering a fall: • Have a long-term health condition, such as heart 1. Eat a healthy diet and drink plenty of water disease or dementia. – milk, cheese and leafy greens contain calcium • Have low blood pressure which can cause dizziness which strengthens your bones, and you can get and a brief loss of consciousness. vitamin D from being out in the sun and from • Have an impairment, such as poor vision or muscle eating oily fish and eggs. Dehydration can make weakness. you feel dizzy. • Have a condition that can affect balance. 2. Have a medication review – ask your local • Take certain medication which can cause pharmacist to explain why you are taking your drowsiness, confusion or light-headedness, medication, and how to take it to the best >>
Visit www.carechoices.co.uk for further assistance with your search for care 43 Falls in Norfolk continued
>> effect. If you are having problems with See this video ‘Facing up to falls’ (also available your medication see your GP. with subtitles): www.rospa.com/home-safety/ 3. Get your eyesight checked – if you have advice/older-people/#falls glasses make sure you wear them and keep them clean. Make a ‘Falls Emergency Plan’ in case you do fall 4. Have a hearing test – hearing loss and ear • Ask someone to help you write it. problems can affect balance. • Know who you can call to help you, and how to call 5. If you drink alcohol, reduce how much you them. drink – your ability to break down alcohol • If you have a mobile phone, keep it with you at all reduces as you get older. Alcohol combined times. with medication can cause you to feel unwell • Think about having a call alarm to get help 24/7 if or lose your balance. you fall and cannot reach the telephone. 6. Keep active – try to walk half an hour each day. Exercise helps maintain strength, balance Watch the video ‘How to get up safely after a fall’: and co-ordination. Look for local groups that www.rospa.com/home-safety/advice/ will help, such as Tai Chi, Pilates, bowling etc. older-people/#falls 7. Remove trip hazards – if possible have fitted textured flooring which isn’t shiny or What to do if you have a fall: slippery. Avoid loose rugs, frayed carpets and 1. Keep calm. Take time to think – are you injured or remove trailing cables from your floors. Have in pain? enough light at home to see properly. Have a 2. If you are not hurt and you feel strong enough to nightlight, and a torch in case the lights fail. get up, don’t get up quickly. Roll onto your hands 8. Arrange for essential repairs such as and knees and look for a stable piece of furniture, replacing a light bulb or fixing a curtain such as a chair or bed. Hold onto the furniture rail to be done – these may cause a fall. See: with both hands to support yourself and, when www.norfolk.gov.uk/trustedtrader or ring you feel ready, slowly get up. Sit down and rest Norfolk County Council Customer Services for a while. on: 0344 800 8020 for reputable traders, and 3. If you need help, but do not need to go to local Handyperson schemes which may offer hospital, ring a friend or family member or call financial help. Norfolk Swift Response on: 0344 800 8020 9. Be careful when bathing or showering (choose option 1). This is a 24-hour service – non-slip stickers prevent slipping in the which provides help, support and reassurance bath or shower. Some shower products and if you have an urgent need such as a fall. It has emollients make surfaces slippery. Mop up specialist lifting equipment which avoids injury floor spills. to anyone trying to help. 10. Consider hand rails for steps, stairs or in 4. If you are hurt or can’t get up and need immediate your bathroom – don’t stretch, over-reach or medical help, try to call for help, bang on the wall climb to reach anything. Try to have your bed or floor, or use your call aid button if you have one. and chair at a height that is easy to stand up If possible, crawl to a telephone and dial 999 for an from. ambulance. Try to find a blanket or something to 11. Check your shoes and slippers – make sure keep you warm. Move your leg and arm muscles these are comfortable and snug, and have a regularly to produce heat. non-slip sole. Avoid wearing shoes with heels. 5. Always tell someone close to you and your GP 12. Keep walking aids at the right height and that you have had a fall, even if you have not near you at all times – walking sticks and been hurt. walking frames should be at the right height for you and you should replace the rubber For more information and advice go to: end-cap (ferrule) when it is worn. www.norfolk.gov.uk/falls 44 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Keeping safe – fire safety at home
As an older person you are no more likely than to your home and carry out a home safety check anyone else to have fire break out in your home but at a time convenient to you. They will not offer to you are more likely to become a victim of fire should sell you anything and there is no charge for this it occur. As we get older, we are more likely to live service. They will offer fire safety advice, discussing alone, we may have reduced mobility, our sense actions you can take to reduce your fire risk, how to of smell reduces and we have a reduced ability to make an escape plan and qualifying groups may be tolerate smoke inhalation or burns. entitled to have free smoke alarm(s) fitted. If you live in Norfolk they will be pleased to visit you. Please Home fire safety advice allow between 30 and 40 minutes for this check. All • Fit a smoke alarm, preferably one for each room of personnel will be in Fire Service uniform and will your home but at least one per floor. carry ID that should be shown to you on arrival. • Protect yourself and reduce the risk of fire by not leaving cooking unattended. For friendly advice and to book a visit: • Keep doors closed at night, a door will slow the Tel: 0800 917 8137 spread of smoke and fire, giving you more time to Text: 07799 840800 escape or get help. Minicom: 01603 223833 • Take care with any smoking materials and don’t Email: [email protected] smoke in bed or when you are tired. Web: www.norfolkfireservice.gov.uk • Use electric blankets correctly and have them checked regularly. Smoke alarms • Don’t dry clothes on heaters or fireguards. We know that fires in the home can be prevented • Make an escape plan. Think about how you would by taking more care with fire safety. A vital part escape the house and make sure this pathway of home fire safety is fitting and maintaining a remains clear. smoke alarm. You are more than twice as likely to • Be safe with electrical appliances, ensure the die in a fire at home if you do not have one fitted. right chargers are used and plug sockets are not Once fitted, test it once a week. Most modern overloaded. smoke alarms will last 10 years before needing to • Fit a fireguard to open fires. be changed but some will require the battery to be changed once a year. Try to prevent a build- The County Council’s Fire and Rescue Service (NFRS) up of dust by wiping or vacuuming the casing. has a Community Fire Safety Team that helps older Remember, NFRS will supply and fit a smoke alarm or vulnerable members of our communities to as part of a home fire risk check where appropriate remain independent and safe in their own homes by or offer advice if you already have them. offering free home fire safety advice and risk checks. NFRS says – buy it, fit it, test it and know what to What is a home fire risk check? do if it goes off. A local fire crew or an approved partner will come
Safeguarding adults
We all have a right to live our lives free from together to prevent harm and stop it happening. At harm, and most adults in Norfolk live safely and the same time it makes sure, as far as possible, that comfortably. However, some people are more at risk the vulnerable person’s views, wishes, feelings and of harm (abuse) than others. beliefs are taken into account before any actions are taken. Adult safeguarding means protecting a person’s right to live in safety, free from abuse and neglect. Abuse can happen anywhere, and can be carried It is about people and organisations working out by anyone. It can happen once or repeatedly. >> Visit www.carechoices.co.uk for further assistance with your search for care 45 Safeguarding adults continued
>> Abuse is anything that harms another person adults from abuse where the individual: and might include: • has needs for care and support (whether or not the • Physical abuse – including assault, hitting, County Council is meeting any of those needs), and slapping, pushing, misuse of medication, restraint. • is experiencing, or is at risk of, abuse or neglect, • Domestic violence – including psychological, and physical, sexual, financial, and emotional abuse; • as a result of these care and support needs is controlling or coercive behaviours: so called unable to protect themselves from either the risk ‘honour-based’ violence. of, or the experience of, abuse or neglect. • Sexual abuse – including rape, indecent exposure, sexual harassment, inappropriate looking or Norfolk Safeguarding touching, sexual teasing or innuendo, sexual Adults Board photography, subjection to pornography or The Norfolk witnessing sexual acts, indecent exposure and Safeguarding Adults sexual assault or sexual acts to which the adult has Board (NSAB) brings together the key people not consented or was pressured into consenting to. from a wide range of organisations, including • Psychological abuse – including emotional abuse, the County Council, police, health, housing threats of harm or abandonment, deprivation and voluntary and independent providers to of contact, humiliation, blaming, controlling, lead and promote adult safeguarding work intimidation, coercion, harassment, verbal abuse, throughout Norfolk. You can see the Board’s cyber bullying, isolation or unreasonable and plans at: unjustified withdrawal of services or supportive www.norfolksafeguardingadultsboard.info/ networks. board/nsab-plans • Financial or material abuse – including theft, fraud, internet scamming, coercion in relation Its work has been shaped by the following six to an adult’s financial affairs or arrangements principles: (such as wills, property, inheritance or financial 1) Empowerment – taking a person-centred transactions) or the misuse or misappropriation of approach, whereby users feel involved and property, possessions or benefits. informed. • Modern slavery – including slavery, human 2) Protection – delivering support to victims trafficking, forced labour and domestic servitude. to allow them to take action which protects • Discriminatory abuse – including harassment or them from further harm. slurs because of race, gender and gender identity, 3) Prevention – responding quickly to all age, disability, sexual orientation or religion. allegations of abuse. • Organisational abuse – including neglect and 4) Proportionality – ensuring outcomes are poor care practice/policies within an institution appropriate for the individual. or a specific care setting, such as a hospital or care 5) Partnership – information is shared home or in care or support services provided in an appropriately and the person is involved. adult’s own home. 6) Accountability – all agencies have a • Neglect and acts of omission – including clear leadership role in promoting the key ignoring medical, emotional or physical care needs, principles adopted by the Board. failing to provide access to appropriate health, care and support or educational services, withholding medication, adequate nutrition and heating. Norfolk’s Safeguarding Adult ‘Network’ • Self-neglect – including behaviour such as The County Council, police, health, housing and neglecting to care for one’s personal hygiene, voluntary and independent providers are part of health or surroundings, or hoarding. our safeguarding ‘network’. The strength of our community is reflected in how well we all respond Norfolk County Council has a lead role in protecting to someone who is at risk of or experiencing abuse.
46 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Safeguarding adults continued
You have a key role to play. is important to tell someone that you trust, or call: 0344 800 8020. For more information visit: What to do if you are worried about harm and abuse www.norfolksafeguardingadultsboard.info If you or someone you know are at risk of, or are experiencing, abuse, don’t dismiss your concerns. It In an emergency, always dial 999.
Hate incidents and hate crime
Norfolk County Council works closely with the or hatred towards that person’s: police and other partner agencies to tackle hate • Disability. incidents and make sure victims are able to access • Race or ethnicity. support and to report incidents that have either • Religion or belief. happened to them or if they have witnessed • Sexual orientation. someone else being bullied, harassed or abused. • Gender. • Transgender identity. What is a hate incident or hate crime? • Age. A hate incident is any incident which may or • Sub-culture/lifestyle. may not be a crime and is defined as being any incident: Only the police can decide whether a hate incident • Perceived by the receiving person or any other is a crime. For this reason, it’s important that any person/s as being motivated by prejudice or hate. hate incidents are reported. • Committed against a person or their property motivated by the offender’s hatred of that A ‘mate crime’ (as defined by the Safety Net Project) particular person or group of people because is when vulnerable people are befriended by they are seen as being different. members of the community who go on to exploit and take advantage of them. A hate incident/crime can be anything from name calling, physical attack, vandalism or stealing a For more information or to report an incident, visit person’s property, motivated by prejudice, hostility the website: www.hatefreenorfolk.com
Domestic abuse
Domestic abuse is everyone’s business. It can affect This can include, but is not limited to, the following anyone, regardless of age, social group, class, race, types of abuse: disability or sexuality. Domestic abuse can affect • Psychological. both men and women, and it can occur in any • Physical. relationship – heterosexual, gay, lesbian, bisexual, • Sexual. transgender, young or old. Older people can be • Financial. victims of domestic abuse, but this may not always • Emotional. be picked up on. * Family members are defined as mother, father, What is domestic abuse? sister, brother and grandparents, whether directly Domestic abuse is any incident – or pattern of related, in-laws or step family. incidents – of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 At the end of December 2015, the Government or over who are, or have been, intimate partners or introduced a new ‘coercive or controlling behaviour’ family members*, regardless of gender or sexuality. offence. The new offence closes a gap in the law >>
Visit www.carechoices.co.uk for further assistance with your search for care 47 Domestic abuse continued
>> concerning this type of behaviour in an ongoing family member is just as much a crime as abuse from relationship between intimate partners or family a stranger, and often more dangerous. members. Victims can now bring to justice the perpetrators of behaviour that stops short of Further support services serious physical violence, but amounts to extreme There are a number of agencies providing either psychological and emotional abuse. practical or emotional support that you can contact. For further details, visit: www.norfolk.gov.uk and Controlling behaviour is a range of acts designed search for ‘domestic abuse’. to make a person subordinate and/or dependent by isolating them from sources of support, Contact the police if you know someone is suffering exploiting their resources and capacities for from abuse, email: [email protected] personal gain, depriving them of the means needed or visit: www.norfolk.police.uk to find out more. for independence, resistance and escape, and regulating their everyday behaviour. Always dial 999 in an emergency.
Coercive behaviour – covers assault, threats, If you think that a child, vulnerable adult or another humiliation and intimidation, or other abuse that is person is at risk of domestic abuse in Norfolk and used to harm, punish or frighten you. want to speak to someone, contact Norfolk County Council on: 0344 800 8020. Is domestic abuse a crime? There is no single criminal offence of ‘domestic You can also call the National Domestic Violence 24- abuse’ but many forms of domestic abuse are hour helpline on: 0808 2000 247. crimes – for example, harassment, assault, criminal damage, attempted murder, rape and keeping you If you are being violent or abusive towards a current locked up in the house. Being assaulted, sexually or previous partner ring the Respect phone line on: abused, threatened or harassed by a partner or 0808 802 4040. Carers What do we mean by ‘carers’? own wellbeing, and you are able to carry on doing A carer is anyone who spends a significant the things that are important to you and your proportion of their life providing unpaid support family. You may want to think about: to a relative, partner or friend who is ill, frail, • The kind of support you might need to continue disabled or has a mental health issue or substance caring. misuse problem. • How to meet your own needs and have a life outside of caring. In Norfolk, thousands of people provide unpaid • Whether you are willing and able to carry on support to a family member or friend, either caring. in their own home or somewhere else. Caring • Planning for your future. for someone covers lots of different things, like helping them to wash, dress or eat, taking them to Carers Agency Partnership (CAP) regular appointments, helping with their finances This is a partnership of eight local carers’ or keeping them company when they feel lonely organisations in Norfolk that are working together or anxious. You do not need to be living with the as the CAP, led by Norfolk Carers Support. The person in order to care for them. If this sounds like partners are Age UK Norfolk, Norwich and Central you, you are considered a carer. Norfolk MIND, Great Yarmouth and Waveney MIND, West Norfolk MIND, Norfolk Carers Support, West As a carer, it’s important that you look after your Norfolk Befriending and West Norfolk Carers and 48 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Carers continued they work in partnership with the Carers Council • Grants. for Norfolk. These organisations provide a range of • Signposting. services to support carers across Norfolk. • Emotional support and access to much more.
CAP is the one-stop shop for: You can contact the service via a one-stop free • Information and advice. helpline which is open 9am to 5pm, Monday to • Advocacy. Friday and 10am to 2pm on Saturdays. • One-to-one support. • Short breaks. Helpline: 0808 808 9876 • Groups. Email: [email protected] • Befriending. Website: www.carersagencypartnership.org.uk
Carers’ assessments
If the person you care for lives in Norfolk, you could • The needs of the person you care for and where ask Norfolk County Council for a carer’s assessment. to get advice on emergencies, taking a break, financial help and other services. Your physical and emotional wellbeing will be at the heart of your carer’s assessment. It will look at The assessment is about you and we will make sure the different ways caring affects your life, including that you are able to be involved. If you wish, a friend what’s working well, and consider how you can or family member can help and represent you. If you carry on doing the things that are important to you don’t have someone you can ask, and you have a lot and your family. This means that you will be able to of difficulty taking part in the assessment yourself, tell us how caring for someone is affecting your life we may find an independent advocate to help you. and what could make things better for you and the person you look after. You may be eligible for support, such as a Direct Payment to spend on the things that make caring It will give you the chance to talk about: easier, or practical support, like arranging for • The help you are giving. someone to step in when you need a short break. Or • How caring affects things such as your health – you may prefer to be put in touch with local support physically, mentally and emotionally – your personal groups so you have people to talk to. If you are dignity and control of your day-to-day life, finances, eligible to receive services to support you in your education or work, relationships and leisure. caring role, these will be provided free of charge.
Even if you aren’t eligible for support, we will provide you with information and advice that will help you with your caring role, and may suggest you contact the Carers Agency Partnership.
For more information about a carer’s assessment, call the Customer Service Centre on: 0344 800 8020 or the Carers Agency Partnership Helpline on: 0808 808 9876.
Young carers and young adult carers
Young carers are children and young people up to might be caring for a parent, sibling or other family the age of 18 whose lives are affected by caring. They member who may have a long-term illness >> Visit www.carechoices.co.uk for further assistance with your search for care 49 Young carers and young adult carers continued
>> or disability, mental health condition, learning with friends or their ability to engage in hobbies disability or they might misuse alcohol and/or drugs. and leisure activities. Young carers can feel isolated Young adult carers are carers aged 16 to 24. Like from other children and young people and find it young carers, young adult carers’ lives are affected difficult to balance their own needs and those of the by caring, but are further affected by the transitions person they’re caring for. which all young people make as they become adults. These include transitions to further or higher A range of services and support exists to help education and employment, as well as the physical families in Norfolk. Parents are encouraged to and emotional transitions which occur at this age. share information about the caring responsibilities carried out by children and young people. This Many young carers and young adult carers are not enables workers to look at identifying additional recognised, or are ‘hidden’. Children and young support for the adult which will reduce the need people will almost always choose and wish to take a for excessive or inappropriate caring by their role in caring for their loved ones, but it is important children, or to provide additional care to ensure that this should be a real choice and that a child that the needs of the young carers and young or young person’s caring responsibilities do not adult carers are met. become excessive or inappropriate. You can find details of current services provided to Understandably, carrying out caring responsibilities young carers in Norfolk by visiting: can result in young carers becoming physically or www.carersagencypartnership.org.uk or, if you emotionally tired. This can have a knock-on effect wish to speak to someone, call the main helpline for on their school or college work, their relationships carers in Norfolk: 0808 808 9876 – calls are free. Arranging your care
How do I get help and support?
If you contact Norfolk County Council to ask for This will include identifying what is important to help and support you will speak first to one of our you in how you live your life. specialist advisers who can talk to you about your situation. They will be able to give you information Everyone’s situation and their wellbeing is different. and advice, and may be able to point you in the Identifying your needs and the things you want direction of support you can access for yourself. to achieve will help us to decide if we can help. If the adviser thinks you might need support Depending on what needs you have, we may or services from us, you will need to have an give you information and advice about a range assessment of your needs. of support available to you locally, such as other statutory agencies, voluntary organisations or An assessment can be carried out over the community groups. telephone or, in more complex cases, you may be offered an appointment to attend one of our There is a national level of care and support needs community clinics. If you cannot get to a clinic that all councils must consider when assessing appointment, we may be able to arrange to visit what help we can give you. We will assess your care you at home. However we assess you, we will ask and support needs with you and decide if they about your personal circumstances and current are at the level where you need help from us. Your situation. You will be asked to describe what care needs will only be eligible if you are not able to do and support needs you have, what you are able to a combination of certain things that seriously affect do for yourself and how your wellbeing is affected. your wellbeing. Even if this is not the case, we will
50 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care How do I get help and support? continued provide you with information and advice about help resources too. and support available in your local community. If we conclude that we should provide you with a After the assessment, we will write to you about our service, you may have to pay something towards decision and give you reasons to explain what we the cost. To find out how much you might need have decided. to pay, we may ask you to complete a financial assessment and you would then need to disclose If you have eligible needs, we will discuss what details about your savings, assets and income. If help might be available. This will be based on the you don’t wish to disclose this information to us, information you gave us during your assessment. you will be charged the full cost of the service we It may not be necessary for us to provide services provide to you. To find out more about charging, to you directly; we may help you to identify how visit: www.norfolk.gov.uk/adultcare. For more your needs can be met through other services and information on paying for care, see page 65.
Your choices
If you have had an assessment from Adult Social However you receive your support, we have a Services and we conclude that we will provide you responsibility to make sure the services and/or with a service, you have a choice about how this is Direct Payments are meeting your eligible needs in arranged for you. the most cost-effective way. We will re-assess how you are getting along at regular intervals. You can choose: • To arrange one or more services yourself. In this After your Personal Budget has been arranged, we instance, we will arrange to pay our contribution will contact you again to ensure you are satisfied to you, or an agent acting on your behalf, a with the service you are receiving, and to check Personal Budget in the form of a Direct Payment your eligible needs are being met appropriately. to meet the needs we have identified in your We will also reassess your needs at least annually Support Plan. This will enable you to have more to ensure this is still the case, and make changes control over the care that you receive, and how to your Support Plan accordingly. If you are able to and when you receive it. We won’t do this if you achieve greater independence, or you no longer are assessed as not being eligible for council have eligible needs, we will either reduce the funding. package of support or end the service. Our aim is • For Adult Social Services to arrange (on your to promote your independence in the community, behalf) one or more services to be provided to not to make you dependent on services. See page you, via your Personal Budget (see page 65). This 65 for more information on Personal Budgets and means that we will make all the arrangements Direct Payments and 50 for more information on with one or more organisations to meet the support planning. needs we have identified in your Support Plan. If you are assessed as not being eligible for council funding you can ask us to arrange services for you but we may charge you an administration fee.
We have a Care Arranging Service which helps us to find suitable organisations to meet your needs and they will send out a copy of your Support Plan with details of the organisations we have arranged to support you.
Visit www.carechoices.co.uk for further assistance with your search for care 51 The Harwood Care and Support Charter
The Harwood Care and Support Charter is named What are the principles? in honour of the late David Harwood, the County Those signing up to the Charter Council Cabinet Member who championed the idea. are committed to: It was produced with input from people who receive • Listening to people and care and support services, carers and representatives responding to their needs. from organisations providing care and support in • Treating people with respect, Norfolk. dignity and courtesy. • Making sure people are not left unsupported. The Charter sets out principles for how care • Telling people how much services cost and how to providers should work to ensure people are at the access financial assistance. centre of their care. • Making sure staff are properly trained and police- checked. Being part of the Charter demonstrates to people • Reporting back to commissioners where things work using services that an organisation or individual is well or could be developed to better meet needs. committed to ensuring people who receive care and support services in Norfolk have the high-quality Organisations that have signed up include private, services that they want. voluntary and statutory providers.
Inspection and registration of care services
The Care Quality Commission (CQC) registers, quality and safety. Each service’s report and rating inspects and reviews all adult social care and can be seen on the CQC website: www.cqc.org.uk healthcare services in England in the public, private and voluntary sectors. This includes care The focus of an inspection is on the standards of homes, care homes with nursing, home care care that people who use the service receive and agencies and NHS services, among others. whether they are happy with their care. Virtually all inspections are unannounced. CQC will hold and publish up to date information about the compliance of adult social care providers For any enquiries or to register a concern or a with essential standards of safety and quality. complaint, call CQC on: 03000 616161 or email: [email protected] Following an inspection, each care home and The Care Quality Commission, Citygate, home care agency is given a report and rating of Gallowgate, Newcastle upon Tyne NE1 4PA how it rates against national essential standards of
Norfolk Independent Care (NIC)
The voice of independent care providers, NIC NIC works closely with Norfolk represents and advocates for independent and County Council, Clinical voluntary providers who deliver services across Commissioning Groups and Health social care. All care providers in Norfolk are Trusts to represent care providers’ views and members and receive the benefits of membership. promote the interests of members and influence NIC’s board consists of sector experts providing the decision-making that shapes the future of the strategic direction to develop a vibrant and county’s care services. sustainable social care market. Experts represent home care agencies, care homes with/without Working with key partners to deliver the practical nursing, providers of care to those with mental support to care providers to support high quality health needs, learning difficulties and day care. sustainable services, NIC aims to deliver the care 52 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Norfolk Independent Care (NIC) continued services required by the people of Norfolk. Care Conference, the best attended county care event in England, and celebrates the sector’s It takes pride in: excellence and innovation through the Norfolk • Delivering strategic solutions to key challenges Care Awards. for care providers. • Working with key partners to deliver the Tel: 01603 712250 practical support care providers need to remain Email: [email protected] sustainable and deliver the services required by Web: www.norfolkindependentcare.com the people of Norfolk. Progress House, Plantation Park, Blofield, • Developing collaborative partnerships and Norwich NR13 4PL establishing relationships built on trust. • Supporting the development of a clear commissioning process that works for Norfolk. • Developing real and meaningful engagement with care providers to shape and support market development.
NIC organises and brings together providers, commissioners and key stakeholders at the Norfolk
Advocacy
POhWER Norfolk provides Independent Mental to help make decisions about their care, or to Health Advocacy (IMHA), Independent Mental participate in decisions made with Adult Social Capacity Advocacy (IMCA), including Deprivation Services relating to their care. Access to this service is of Liberty Safeguarding (DoLS), and Relevant Paid only through referral from Norfolk County Council’s Person’s Representative services (RPPR). Adult Social Services.
POhWER works in partnership with other All of these services can be accessed from 8am to organisations, regardless of issue/s, to ensure 8pm, Monday to Friday. consistency and seamless support. Alongside local advocates, they also work with Equal Lives to deliver Tel: 0300 456 2370 the RPPR service, and Age UK/Equal Lives and Email: [email protected] Norfolk/Rural Community Council to deliver NHS Web: www.pohwer.net/in-your-area/where- Complaints Advocacy. you-live/norfolk for self-help toolkits, referral forms and further information including case POhWER also provides the independent social care studies and volunteering opportunities. advocacy service for people who need support
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Guide Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care 53 Leaving hospital First steps
When leaving hospital, you may need our help. With illness, giving them the confidence to continue their your consent, hospital staff will contact the Hospital daily lives. The service helps thousands of people Social Work Department, which will arrange for every year following a short stay in hospital. It also someone to discuss your care and support needs helps to prevent unnecessary hospital admissions and, with your agreement, will speak with your by providing extra support and care at home. family, carer or representative to clarify your options. The contact details are: The assessment will consider how best to help you Queen Elizabeth Hospital return home to live independently. This could be Tel: 01553 613613 ext 2721 with your family’s, friends’ or carer’s support, or James Paget Hospital Tel: 01493 452080 support services such as home care or specialist Norfolk and Norwich Hospital Tel: 01603 288320 equipment, if necessary. Norfolk First Support We aim for your stay in hospital to be only as long as This service provides intensive support in your own is clinically necessary. If required, a plan should be home. If, for example, you have been in hospital put in place as soon as possible to avoid you staying and need support when you return home, Norfolk in hospital once you are well enough to return First Support is there to help you regain as much home or to other accommodation. independence as possible and avoid costly long- term support. The service is for anyone over 18 It may take some time for your care, equipment and is free during your period of assessment and or adaptation of your home to be arranged. It reablement and this can be for up to six weeks. is not possible for you remain in hospital until these services have been arranged, so you may The team will work with you to develop a have to move to alternative accommodation on a personalised plan designed to help you regain the temporary basis. skills and confidence to remain independent in your home. If you need time to adjust and recover after an illness, a temporary stay in accommodation with Call: 0344 800 8020 for more information. 24-hour care may be arranged until you are able to return home or you make a decision on what care Home and Well Service you need. The Home and Well Service is provided by the Royal Voluntary Service (RVS) to assist older people going Any charges for care will be worked out and into hospital for a planned stay. It can: explained to you by the Finance Assessment Officer • Help with getting your home ready for your from Norfolk County Council. If you are waiting for hospital stay, turning the heating down and a service, for example a package of home care, then cancelling papers. you would be financially assessed under the non- • Make sure you have basic food ready for your residential care charging policy. If you are waiting return home. for a place in residential care, then you would be • Help to organise pet care. financially assessed under the residential care • Provide transport to hospital. charging policy. See page 65 for more information • Provide information and help you to access on paying for care. services for when you return home.
British Red Cross For this service, and others, contact the RVS The British Red Cross provides short-term care and on: 01603 397998 or email: homewellnn@ support in the home for people after an accident or royalvoluntaryservice.org.uk 54 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care NHS Continuing Healthcare
NHS Continuing Healthcare, also known as NHS patients, wherever it is delivered. It can be provided Continuing Care, is provided solely by the NHS if you in any setting, for example, in your own home or have extensive healthcare needs. You will require a care home. For more information and a leaflet an assessment of your needs to ensure you are please visit: www.nhs.uk eligible for this service. It is free of charge to eligible
Moving from hospital to a care or nursing home
Whilst we strive to help people return home, this is move to residential or nursing care and arrange a not always possible. However, making a long-term financial assessment for you. decision to move into a residential or nursing home • Clear advice and guidance is offered to help you on a permanent basis is not an appropriate decision make the right decision about the home of your to make whilst you are in hospital, so any discharge choice. to a residential or nursing home made by us is an • If there is no vacancy in your preferred home, we interim arrangement until the point of review. This is will find a suitable home for the short-term (an normally four weeks after discharge. extended stay in hospital is not possible as other patients need urgent medical care). However, at We will ensure that all decisions that have to be review, if you are assessed as requiring a long-term made with regard to a move to a care home will be arrangement, your home of choice will be revisited. discussed with you and your carer or representative. A social worker will advise you on your move.
We will make sure that, at the right stage: For more information on care homes, please see • You understand the charging implications of a page 58.
Moving from an acute hospital to a community hospital
When leaving an acute hospital – such as Queen In this case, you will be given the first available Elizabeth, James Paget or Norfolk and Norwich bed in an appropriate unit, although this will not University Hospitals – you may need a period of necessarily be closest to your home. rehabilitation in a community hospital or NHS- funded nursing home bed. When you are fit to leave, we will help you return home with support to live safely and independently.
Other help, advice and services
Hospital ward staff and social workers are here from their hospital bed telephone. to help you, so you can ask them about any extra support, advice or services that you think you may You can also contact Norfolk County Council: need. • For social care information and advice. • To find out about the support we can offer. Age UK Norfolk and Age UK Norwich are currently • To access services. offering advice in the Norfolk and Norwich • For leaflets in different formats or languages. Hospital for those over 50 on Tuesday, Wednesday • If you need urgent help. and Thursday afternoons. They visit a number of wards from 2pm until 4pm and are then in the Tel: 0344 800 8020 restaurant from 4pm until 5pm. Patients can also Email: [email protected] request this service by calling extension: 4694
Visit www.carechoices.co.uk for further assistance with your search for care 55 Housing choices
Housing with care
Housing with care (HWC) is for people who are duty 24-hours a day to provide care and support. no longer able to live independently in their own Every tenant has a Support Plan, which is written home. HWC offers independent living but with with their involvement and, if they wish, their care staff on site 24-hours a day. There are 16 family’s. The Support Plan explains the help and schemes across the county. support they need.
To be eligible for HWC you need to have a housing Tenants are encouraged to get involved in need as well as care needs. The district councils activities and all aspects of life within their HWC hold waiting lists for people who are interested scheme, as are their families, but people are able in being considered for schemes. HWC schemes to choose how involved they want to be and how are run as a partnership between district councils, they spend their time. housing associations, the County Council and the care provider. A tenancy is offered to people It is likely that you may be charged for the through an allocation process in which all partners care element of HWC based on your financial are involved. circumstances. You should be given clear information about what you can expect to pay. Each scheme is different, but all schemes offer self- In addition to the care costs, you will have to pay contained flats, with communal areas, a restaurant your housing costs including rent, Council Tax, and and gardens. Some of the schemes are able to everyday living costs including food, heating and offer accommodation to couples and there are also lighting. The housing provider will normally discuss some schemes that offer specialist accommodation your tenancy and assist you in making any claim for people who have dementia. for housing benefit/Council Tax reduction which you may be entitled to. There is always a responsible member of staff on
Sheltered housing
Sheltered housing is accommodation that is that are used for activities within the scheme. There suitable to meet the needs of older people. The are over 6,000 sheltered housing units to rent accommodation is linked to an alarm system and throughout Norfolk. provides low level support that enables people to remain as independent as possible. For more information contact your local district council (listed on page 72) or look on our website: As well as the individual flats or bungalows, the www.norfolk.gov.uk sheltered schemes also provide communal areas
Housing and support for adults of working age
There is a range of options available to provide family, including: accommodation and support for people to live in • A wide range of equipment to make it easier their own homes. Some of these include: to get around and use your home safely and independently. For more information please see Help to stay in your current home page 9. There is a range of practical support to help you stay • Handyperson schemes and Home Improvement in your current home and/or carry on living with your Agencies to help you make changes at home.
56 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Housing and support for adults of working age continued
The services may give advice, support to apply person carrying out your assessment about the for grants, and help with the process of adapting, options that are available. repairing or improving your home. Please see page 26 for more information. It is likely that you may be charged for the care • A range of support, care and personal assistance to element of supported living based on your financial support you in your own home. circumstances. You should be given clear information about what you can expect to pay. In addition to the Moving into supported living care costs, you will have to pay your accommodation There are a number of supported living properties costs including rent, Council Tax, and everyday across Norfolk – shared properties or clusters of living costs including food, heating and lighting. The individual units where support is provided on-site housing provider will normally discuss your tenancy as part of the accommodation. Access is usually and assist you in making any claim for housing via Adult Social Services so, if you have had an benefit/Council Tax reduction which you may be assessment and are eligible for support, talk to the entitled to.
Housing options
The main routes to finding a new home are: or wheelchair-standard properties. There are • Renting from a social landlord (a housing organisations that specialise in accessible association, a council or a voluntary sector properties; it is worth looking online for more organisation). You can apply for social housing information about accessible homes in your through your local district council in Norfolk. area including sites like the Accessible Property Alongside general needs housing, social housing Register: www.accessible-property.org.uk. also includes sheltered and housing with care Tel: 07749 119 385. for older people and short term accommodation if you are homeless or in need of supported Alternatively, talk to the housing team at your housing, e.g. supported housing for young local district council (listed on page 72) for advice people or domestic violence refuges for women. and information about your particular property • Renting from a private landlord. Information requirements. about rental properties in your local area can be found online, in local newspapers and via letting Support options agencies (remember there may be agency fees). Support options do not necessarily have to be tied You may be eligible for Housing Benefit and/or to a specific type of accommodation and should Council Tax Benefit towards the cost of the rent/ be flexible to meet individual needs. A support Council Tax. Contact your local district council package could include any combination of the (listed on page 72) for more details on how to following: personal equipment to help with day- claim. to-day tasks; assistive technology (community • Buying your own home including part buying/ alarms and other technology); and traditional part renting options (‘shared ownership’) offered carers. Dependant on need, you may be eligible by some housing providers. Visit: for financial support with some or all of the above www.helptobuy.org.uk for information about support services. the Government’s Help to Buy options. Homelessness Accessible homes If you are homeless, at risk of homelessness, worried Newer homes have to comply with building about your ability to pay for the home you are regulations about accessibility. Some landlords living in or about to be evicted you can speak to the (including social landlords) rent out mobility- housing team at your local council for advice. >>
Visit www.carechoices.co.uk for further assistance with your search for care 57 Housing options continued
>> The District Councils have a lot of information benefits, tenancy and landlord issues, private sector available online or from their housing teams repair, mortgage difficulties, home adaptations, about all aspects of housing including: housing environmental health issues, being safe and warm options, applying for social housing, homelessness, at home and more. See page 72 for contact details. Care homes Types of care home
There are two types of residential home: find a home which meets your care requirements. If appropriate, a specially trained nurse will assess Care homes (personal care only) your nursing needs to determine what level of If you are finding it increasingly difficult to manage nursing care the NHS may fund. The cost of the at home or in the community and need greater nursing care part of your fees is paid by the NHS to security and care, a care home offering only the home. It is important that you get your nursing personal care may be the best option. Personal determination done before you go into the care care includes bathing, feeding, dressing and help home. with moving but if your capital and savings are more than £23,250 you will need to pay the home Although the NHS may fund the nursing element, directly. you will still need to make a contribution towards the other care costs. If your savings and capital are Care homes with nursing more than £23,250, you will need to pay the home If you think you have particular health needs directly for the full cost of the care, less the part which can only be met by a nurse, then you may funded by the NHS. need nursing care in a home. You will need to be visited by a worker from the social work team or a For information on how to contact the nurse case registered nurse to determine what care you will management teams for your area, please contact need. This visit might be in your own home, or in your local Patient Advice and Liaison Service, hospital if you’ve been ill, or in a care home. You details of which are on page 74. will be fully involved in planning your care needs. Alternatively, for help finding a care home in your If a care home providing nursing care is the best area, call this Guide’s independent helpline: solution for you, the person carrying out your 0800 389 2077. For more information on paying assessment will give you information to help you for care, please see page 65.
Out of county care options
Did you know you can choose a care home or The home you choose must be suitable for your supported living accommodation outside your assessed needs and comply with the terms and home county? You may want to be closer to conditions set by the authority. The fees that your friends, family members or you may want to local authority will pay may vary. They may offer relocate to another part of the country. you the fees you would receive if you remained within the county, or they may offer you the fees If your care home place is council-funded, your that the local authority would pay in your chosen home county local authority is still responsible for region. You must seek further advice before your care fees subject to your financial assessment, making your decision. even if you choose a care home in another region.
58 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Care homes checklist © 2016 Care Choices Ltd
Home 1 ...... £ ...... p/w Home 2 ...... £ ...... p/w Home 3 ...... £ ...... p/w
First impressions 1 2 3 • Is alcohol served or permitted? • Are staff warm, friendly, polite and • Are there smoking and non-smoking respectful? areas? • Do the residents seem happy, active and • What arrangements are there for religious sociable? observance (eg are places of worship • Does the home feel homely and nearby/is there a prayer room)? welcoming? • Can you handle your own money? • Is the home fresh, clean and comfortably • Does a hairdresser/chiropodist visit? furnished? • Does the home provide its own transport? • Do staff have appropriate language skills/ Accommodation 1 2 3 knowledge? • Are bedrooms single or shared? Is there a • Are the staff formally trained? choice? • Is there an adequate number of staff on • Can you decorate and arrange your own duty day and night? room? • Are visitors welcome at all times? Can they • Can you bring your own furniture and TV? stay overnight? • Is there a call system for emergencies? • May your visitors join you at meals? • Can you control the heating in your room? • How much choice do you get about • Can you lock your room/is there a secure meals? place for valuables? • Is the food varied and interesting? • Is there a separate dining room? Bar? • Can the home cater for your dietary needs • Are there both adapted showers and (eg Black and Minority Ethnic diets)? baths? • Can you have snacks or drinks at any time? • Does the home have the right adaptations In your room? and equipment to meet your needs? • Can you continue to pursue your hobbies? • Are all areas safe and accessible • What activities and entertainment are (eg for wheelchair users)? organised? • Is there adequate provision for sight or • Are outings and holidays arranged? hearing difficulties? At what costs? £...... £...... £...... • Are the grounds/gardens attractive and/or quiet? Fees and contract terms 1 2 3 • How much are the fees? Do they cover all Life within the home 1 2 3 the services available? • Are there any rules and restrictions • Under what circumstances will the fees (eg going out, returning)? alter? • Can you choose when to get up and retire • Can you retain your own room if away? every day? • Can you have a short-stay or trial period? • Are residents involved in decisions on life • Will you be given a statement of terms on in the home? admission? • Can you make and take calls in privacy • Are all procedures clearly spelt-out? and comfort?
Visit www.carechoices.co.uk for further assistance with your search for care 59 Specialist care
Learning disability
We work in partnership with NHS Norfolk • Ensure people have the choice to form Community Health and Care to provide support relationships, become parents and continue to be and advice for people with a learning disability parents. in Norfolk. The two organisations provide five • Give people opportunities to study and enjoy Joint Community Teams of health and social care leisure and social activities. professionals whose philosophy is that people with a learning disability should have the same The Norfolk Partnership Board for Adults opportunities as anyone else to lead full and happy with a Learning Disability helps to inform the lives. commissioning of services. For further information about the activities of the Partnership Board, visit: The service works with individuals aged over www.norfolklearningdisability.info 18 years, providing assessments, support with arranging services and information about support, facilities and opportunities people can use in the community.
It works to: • Ensure people with learning disabilities receive the healthcare they need and the support they want to live healthy lives. • Support more people into paid work and to live independent lives.
Dementia care
If you or someone you support has dementia, the dementia. To obtain a diagnosis of dementia, your initial point of contact to access services is your GP may refer you to a specialist, such as a consultant GP. Some dementia-like symptoms (cognitive in old age psychiatry or a community psychiatric impairment) can be caused by a range of nurse. emotional, physiological and physical ailments. It is important that reversible dementia-like symptoms There are also many voluntary sector organisations are investigated before seeking a diagnosis of providing information and support for people
Two Acres is set in large landscaped gardens in Taverham, Norwich. The Healthcare Resource Management home specialises in dementia care, providing nursing and continuing care for older people with dementia. Two Acres Care Home with Specialist in staffing solutions for learning difficulties and Nursing mental health settings. Also a bespoke service for setting up person centred services for clients with learning difficulties, 212-216 Fakenham Road, mental health issues and general disabilities, who are using Taverham, The home provides proactive, personal budgets. Covering all of East Anglia. Norwich NR8 6QN quality care and has its own training 01603 626265 | www.quartzhealthcare.co.uk Tel: 01603 867600 centre on site. It has also held I.I.P Drayton Old Lodge, 146 Drayton High Road, Drayton, Norwich NR8 6AN Email: [email protected] award for the past fifteen years.
60 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care continued concerned about dementia and those diagnosed help find out what support may be available to you with dementia and their carers. More information is and whether or not you will need to contribute available from: www.alzheimers.org.uk. For local to the cost of your support. (See page 65 for information, advice and advocacy and to discuss information about paying for your care.) If you are any dementia issues, Alzheimer’s Society Dementia paying for your own care then we can still help with Support staff are available Monday to Friday, 9am an assessment of your needs and can advise or to 5pm, on: 01603 763556. For telephone support assist you in organising services. A range of services at the weekend, the national Alzheimer’s Society is available to support people at home. Contact us Helpline is open from 10am to 4pm on Saturday and on: 0344 800 8020. Sunday. Dementia care: care homes The Dementia Friendly Norfolk website has been If the time comes when remaining at home is no developed locally in partnership with a group of longer viable, the benefits of residential or nursing carers of people with dementia: care may be considered. There are many homes www.dementiafriendlynorfolk.com. It contains which specialise in providing care for people living a wealth of information about dementia friendly with dementia. places, events and services across Norfolk, such as support groups, cafes and organisations that have When you visit a home ask if they are registered to all been verified as ‘dementia friendly’. The website care for people living with dementia. Ask to have also contains useful information about practical a look around and use the checklist on page 62 help and top tips for people with dementia and to help you ask questions about the type of care their carers. provided. A good care home will be comfortable, clean and well-lit. There will be easy to understand The publisher of this Guide is also in the process signs to help people to find different rooms and of producing a dementia guide for Norfolk, which space for walking around and things to do. Staff contains useful information and guidance on living will treat people as individuals and help them with with dementia plus local support organisations. For choices, so look at how staff interact with people. more information, call Care Choices on Ask about meal choices and whether activities 01223 207770. are organised to suit what people like to do. Many organisations such as the Alzheimer’s Society and ForWHAT information ARE about THEthe Dementia CARE Friends OPTIONS? Age UK have information and factsheets with advice initiative,HOW see WILL page 73 inI ‘UsefulKNOW contacts’. WHICH TOfor people CHOOSE? choosing a care home. See pages 73 and YouWHAT can ask usIF for MUM an assessment DOESN’T of your needs AGREE?to 75 for contact details.
VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE IF THE MUM CARE OPTIONS? DOESN’T AGREE? WHATHOW WILL IF I KNOW MUM WHICH DOESN’T TO CHOOSE? AGREE? VISIT THE THE NEW NEW CARE CARE SELECT SELECT WEBSITE WWW.CARESELECT.CO.UKWEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 389 2077 2077
Visit www.carechoices.co.uk for further assistance with your search for care CALL CARE SELECT FOR MORE INFORMATION: 61 CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Residential dementia care checklist © 2016 Care Choices Ltd
Things to look for in care homes specialising in • Do staff compile life story books including dementia. Please use in conjunction with the care photographs and mementoes? homes checklist on page 59. Meals Residents Meal times can play an important part of the day. The best indication of a good home is that the • Do meal times appear to be a relaxed and residents appear happy and responsive. enjoyable experience? • Are there rummage boxes around the home to • Do staff approach support at meal times in a stimulate residents? flexible manner? • Is there good interaction between residents and • Is there a variety of food available throughout the staff? day (eg finger food)? Access Staff If the person with dementia needs or is likely to It is important to note whether staff seem friendly need equipment or adaptations you may want to and caring towards residents and whether they check: treat residents with respect. • There is adequate signage and cues for different • Do they have any training and experience in parts of the home such as dining room and dementia care? bathroom. • Will the person with dementia have a member of • The home’s policy about locking external doors. staff particularly responsible for their care? • Is there a safe garden area available? • Is there a member of staff you can talk to about your own worries about the person with Bedrooms dementia? You may want to find out whether the person with • Do staff follow an individual and person centred dementia can have a single room and whether: approach to providing care? • Residents are encouraged to bring in some of Manager/head of home their own furniture and possessions to increase A manager who is caring as well as efficient can familiarity. make all the difference to a home. Activities • Does the manager have a knowledge of Residents should be stimulated without feeling dementia and can they deal with difficulties that stressed. may arise in an understanding way? • Are reminiscence activities available? • Is there a full assessment at home before a • Are residents able to compile memory boxes? resident is admitted?
Mental health
Mental health issues affect one in four of the UK through the website below. Alternatively, you can population at some point in their lives. There are speak to your GP who may refer you to the service. many activities and different kinds of support in Further information can be found at: the community that can help with these issues, www.wellbeingnandw.co.uk together with alongside any medication that may be needed. information on local mental health support services. The Wellbeing Norfolk and Waveney Service is a community-based primary care mental health You can also make a request to the Mental Health service that is designed to improve the mental Social Work service for an assessment of your social wellbeing of the population of Norfolk. To access care needs. You will receive information, advice this service you can self-refer over the phone or and signposting and, in some instances, support to
62 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Mental health continued meet your social care needs, such as help to access mental health services. your community or manage your home. For more information call: 0344 800 8020. The local NHS mental health service provider is the Norfolk and Suffolk Foundation Trust. Your Serious mental illness affects one in six of the needs will be assessed under the Care Programme UK population at any one time. Your GP should Approach and a care plan will be devised to meet be your first point of contact if you have mental your needs. health issues. He or she will consider whether they can provide the help and treatment you need Information on mental health and local services from staff who work in the primary care setting, can be found on the websites: www.nsft.nhs.uk or or whether you should be referred to specialist www.heron.nhs.uk
Palliative and end of life care
What is palliative care? where they want and when they want, during their Palliative care refers to the services provided life and after death for themselves and their family/ for people affected by a life-limiting illness carer(s), delivered by a competent, confident when there is no cure, to try to make the end of workforce.’ a person’s life as comfortable as possible. This will include relieving pain and other symptoms Services should ensure that: whilst providing psychological, social and • Palliative and end of life care needs are identified sometimes spiritual support to the person who and assessed. is ill and to their carers and family. • Care and support services for people are well co- ordinated. Patients can receive palliative care in their own • Everyone has the opportunity to complete a home or a preferred place of care (such as a ‘Thinking Ahead’ advance care plan. This plan is hospice, nursing home or hospital). Patients and designed to help people prepare for the future their carers should talk to their GP, district nurse and gives them an opportunity to think about, or hospital doctor about their needs. This is talk about and write down their wishes for care at sometimes called advance care planning. the end of life. • Those near the end of their life are able to choose What is end of life care? where they would like to be cared for. End of life care is an important part of palliative • Carers are supported. care and usually refers to the care of a person during the last year of their life. Some people Talking about death and dying who are nearing the end of their life will be There is a website designed to raise awareness of eligible for funded healthcare called NHS end of life issues and break down taboos about Continuing Healthcare and there is a fast-track death while encouraging people to plan for their assessment process to provide a quick response future. The ‘Be Ready For It’ website: to assessing these care needs. See page 55 for www.bereadyforit.org.uk created by the Norfolk further details. and Suffolk Palliative Care Academy encourages people to plan for their future (whatever their age) Our plan to help people with palliative and by talking to their friends, family or carers about end of life care needs their wishes at the end of their lives. Norfolk’s plan for how to care for people affected by life-limiting illnesses aims to improve care for By discussing the care options at an early stage, the someone nearing the end of their life and for aim is to help people make the right choices about people to be able to have: ‘The care they want, their care, place of death and funeral. As well as >>
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>> helpful checklists which make it easier for people about legal requirements and how to register a to plan for their own or someone else’s death, the death. People can also share their stories, create a site also brings together a host of information to bucket list of things they wish to do before they die help when somebody has died, such as guidance and access support from a range of charities.
Information about local services Tel: 0207 840 7840 There are links to lots of information about local Web: www.macmillan.org.uk supportive services for people with palliative care needs in Norfolk and Waveney via the Academy’s Marie Curie Be Ready For It website: Marie Curie nurses provide care to terminally ill www.bereadyforit.org.uk patients in their own homes or in Marie Curie hospices, while offering support to their families. Macmillan Cancer Care Tel: 0800 090 2309 Macmillan knows how a cancer diagnosis can Web: www.mariecurie.org.uk affect everything and can help to support you through. From help with money worries and The initial point of contact for services and support advice about work, to someone who’ll listen if you is either through your GP or by calling us on: just want to talk, they’ll be there. 0344 800 8020.
Sensory impairments
Sensory Support Unit minimise the difficulties. Sensory Support carries out a range of assessments including statutory and pre-eligibility services Rehabilitation for visually impaired people within the principles of the Care Act. The principal Rehabilitation is an early intervention for which services are: you should not need an assessment of eligibility. • Assessments conducted in sign language. It is a form of reablement for people who have a • Equipment and access needs for Deaf and hard of visual impairment, to enable independent living. hearing people. The team provides mobility training, helps with • Rehabilitation and habilitation provision for communication skills and support to manage your visually impaired people. domestic needs, such as cooking, cleaning, and • Assessment and provision for people with dual safety. The rehabilitation team can also provide sensory loss. specific interventions around emotional support and assist you to pursue hobbies and social All assessments required by sign language users interaction. should be referred to Sensory Support. Where additional specialist need is required, we will Dual sensory loss undertake joint assessments. People with little or no sight and hearing find it extremely difficult to communicate and might Technical support and environmental aids lack confidence to engage in activities. Risk of The Sensory Support Unit provides assessments depression and muscle wastage is seven times for people where their hearing is causing barriers greater for people who experience dual sensory to communication and daily living needs. Sensory loss. Support may be able to provide a short-term intervention or re-direct you to the voluntary The Sensory Support Unit carries out assessments sector to support any identified needs. You may be and provides short-term interventions using provided with environmental aids to eliminate or communicator guides where appropriate, to build
64 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Sensory impairments continued confidence and help people to become active and Tel: 0344 800 8020 motivated again. Textphone: 0344 800 8011 Text message: 0776 764 7670 For more information call the Norfolk County Web: www.norfolk.gov.uk/adultcare Council: Paying for care
Your Personal Budget
If you have eligible care needs (see page 50) we This is your Personal Budget. will discuss with you what help might be available and work with you to put together a care and There is no obligation for you to manage your support plan, tailored to your needs. Personal Budget yourself, and you have choice over how care and support is arranged. In some Your plan will work out how you can do the things cases you may ask us to arrange services on your that are important to you and your family, with the behalf, or you could request a Direct Payment. right level of care and support. You will also be told how much it will cost to meet your needs and how We will be able to explain what this means for you much the council will contribute towards the cost. personally.
Direct Payments
A person can choose to take some, or all, of their What am I allowed to spend the money on? Personal Budget as a Direct Payment. A Direct You can use the money to employ a personal Payment is a cash payment paid into a person’s bank assistant or you can use an agency to provide staff account that can be used to pay for care. to support you. Or you can ‘mix and match’ and have some of your support arranged by the council and Direct Payments can be made to: take some as a Direct Payment. You can also use this • People aged 16 or over who are in need of social money to pay for long-term residential care as long care services. as this has been agreed with the worker from Adult • People with parental responsibility for disabled Social Services who is working with you to agree children. your Support Plan. However you choose to use this money, it must reflect what was agreed in your Carers aged 16 or over may have a Direct Payment Support Plan to meet your assessed needs. for a specific carer’s service following a carer’s assessment, even if the person for whom they care You cannot use this money for anything that is declines an assessment or service. illegal, anything that could bring the council into disrepute, anything that could be provided by a The aim of a Direct Payment is to give more health professional or to pay for your day-to-day flexibility in how services are provided. People living expenses (e.g. food or rent). have greater choice and control over their lives and are able to make their own decisions about how What else do I need to know? their care is delivered. Following an assessment, You will need to open a separate bank account to or reassessment, you can choose whether to have have the money paid into and send the council a services arranged by the council or to have a Direct bank statement from this account on a quarterly Payment. basis. >>
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>> There are some organisations that can help you What happens if my circumstances change? manage your Direct Payments. We will reassess your care and support needs annually. This will provide you with a regular check Direct Payments are not a social security benefit. on how well your arrangements are meeting your They do not affect any means-tested benefits you needs. If your needs change you can ask us to are entitled to and are not taxable. reassess them.
What will you have to pay for your care?
If you are eligible for care and support, you may You will be asked to complete a financial assessment have to pay something towards this cost. To find out so we can understand your level of savings, assets how much you might need to pay we will carry out and income. This will help work out how much you a financial assessment and you will need to disclose will have to pay towards the cost of meeting your details about your savings, assets and income to care and support needs. Norfolk County Council will enable us to calculate the amount you have to pay. pay the balance.
Do you have more than £23,250 in capital and If you have capital between £14,250 and £23,250 savings? you will pay £1 a week for every £250 you have above £14,250. This will be in addition to any What is ‘capital’? income you are receiving, for example state benefits, 1. If you move into long-term residential care, or occupational pensions, etc. supported living or housing with care, the value of your home will be included in the assessment of your Your choice of care home will be limited to those capital unless one of the following still lives there: that accept the County Council’s funding level. If you • Your partner (that is, your husband, wife or civil want to choose a more expensive home you would partner, or someone you live with as if they were have to arrange for a third party – such as a family your husband, wife or civil partner). member or charity – to ‘top-up’ the difference. Please • A relative who is over 60 or disabled. refer to the section ‘Running out of money whilst in • A child under 16 who you or a former partner are care’ and the section ‘Third party payments for care responsible for. home fees’ on page 69.
However, if you are receiving care in your own home If you do have more than £23,250 in capital and or attending day services then your home will not be savings included as capital in the financial assessment. You will need to fund the full cost of your care.
2. The value of any land or property that you own but If you are going into a care home and have savings do not live in may also be included as capital in your or investments of less than £23,250 (not including financial assessment. the value of your home), Adult Social Services could help with your care costs for the first 12 weeks. After 3. If you are receiving care in your own home or this time you may be eligible to enter into a Deferred attending day services then your home will not be Payments Agreement until your property is sold, included as capital in the financial assessment. explained on page 68.
If you don’t have more than £23,250 in capital For further information please refer to the booklet and savings ‘Thinking about Residential and Nursing Home Care Norfolk County Council will pay towards the cost of Money Matters’. A copy is available from: meeting your eligible care and support needs. www.norfolk.gov.uk/moneymatters
66 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care What will you have to pay for your care? continued
Whatever your circumstances that they may receive a higher award under PIP rules. Remember: Please note, however, that if an award is made at a • It is just your own financial circumstances that are lower rate, a claimant cannot choose to have their assessed, not your partner’s. DLA instead. Claimants should seek independent • Your assessment will be made up of two elements; a advice before choosing to claim PIP instead of DLA. care needs assessment and a financial one. • A nursing home will generally be more expensive The Government’s plan is that all existing DLA than a residential home. claimants aged between 16 and 64 years on 8th April 2013 will have been transferred to PIP by October Consider claiming: 2017. • Income Support (if you are currently receiving Severe Disablement Allowance (SDA) and/or When you are selected for transfer you will be Incapacity Benefit). contacted and told that you must make a claim for • Employment and Support Allowance (ESA). PIP or your benefit will stop. You will have 28 days • Pension Credit. from the date on the notification letter in which to • Savings Credit (if you are over 65). make your initial claim by telephone, and a further 28 days to complete your paper claim form and Definitely claim: return it to the Department for Work and Pensions. • Attendance Allowance, worth either £55.10 or £82.30 a week depending on your care needs (as Moving into a nursing home? long as your capital is more than £23,250 and you You may be eligible for the NHS funded Nursing Care are paying the full cost of your care). Contribution of £112.00 a week depending on your • Personal Independence Payment (Daily Living)*, assessed care needs. worth either £55.10 a week or £82.30. This is paid if you are aged under 65 and your capital is more than A registered nurse assessor employed by Norfolk £23,250 and you are paying the full cost of your care. Clinical Commissioning Groups (CCGs) will • Personal Independence Payment (Mobility)*, worth determine whether your care needs include either £21.80 or £57.45, if you are aged under 65 registered nursing. If so, a contribution towards the and regardless of your level of capital. Please note cost of your care will be made to your care home this allowance is completely disregarded in your provider by Norfolk County Council on behalf of all financial assessment. Norfolk CCGs.
*Personal Independence Payment (Daily Living and Mobility) replaces Disability Living Allowance (Care and Mobility) and is Please note that you will still have to make a paid to new claimants only. financially assessed contribution towards other care costs, because the amount the CCG is responsible for For people receiving Disability Living Allowance will cover the registered nursing care element only. (DLA) aged between 16 and 64 years on 8th April 2013, an invitation to claim Personal Independence If you have made your own arrangements for Payment (PIP) instead of DLA will be issued if: residential care in a care home with nursing (self- • You report a change in your care or mobility needs. funding), or have had arrangements made for you • A child on DLA is turning 16 (unless they are classed by the Council, but we have worked out that you will as terminally ill). pay the full cost of your care, the amount you pay • An existing DLA award is due to end. will be reduced by the NHS Funded Nursing Care Contribution shown above, i.e. £112.00 per week. It is important to remember that there is no automatic transfer to PIP, it must be claimed. If you are being financially supported by the Council, your Nursing Care Contribution will not be taken into DLA claimants can choose to claim PIP if they believe account in the financial assessment. >> Visit www.carechoices.co.uk for further assistance with your search for care 67 What will you have to pay for your care? continued
>> Always seek advice: For more information on what the County Council If you are paying the full cost of your care and will pay towards care costs, call: 0344 800 8020. have savings, then you should seek independent financial advice to maximise any investment The NHS Nursing Care Contribution of £112.00 returns. Norfolk County Council also has a team of per week may change in April 2016. Check with financial assessment staff and a Welfare Rights Unit Norfolk County Council after this date for up-to- who are happy to assist with advice on benefits date information. and the charging policy.
Advice if you’re self-funding
Paying the full cost of care yourself – being a Norfolk County Council will help with the cost ‘self-funder’ during the first 12 weeks of permanent residential If you know that you will need to pay the full cost care, provided your assessment has shown that of your care, either in your own home or in a care this is the kind of care you need. This is called the home, and will arrange this yourself, you do not ‘property disregard’ period. need to be assessed by the council. You can still contact us at any point for advice and guidance, or Deferred Payment Agreements to request an assessment of your needs if you would A Deferred Payment Agreement is an arrangement like one. with Norfolk County Council that will enable you to use the value of your home to help pay care Anyone funding their own non-residential care can home costs. If you are eligible, we will help to pay request that the council arranges this for them. your care home bills on your behalf. You can delay Norfolk County Council charges an arrangement fee repaying us until you choose to sell your home, or for this. until after your death.
If you are moving into residential care and you are Please refer to the booklet ‘Thinking about funding your own care, you may be entitled to some Residential and Nursing Home Care Money of the following financial assistance and support: Matters’. A copy is available from: www.norfolk.gov.uk/moneymatters Twelve-week property disregard This applies if your: Until your property is sold, you will be expected • Former home is included in your financial to make a part-payment every four weeks towards assessment. the cost of your care, based on your weekly • Other capital is less than £23,250. income. Once the property is sold, a review will • Income is not enough to meet your care home fees. take place to determine whether or not it is appropriate for you to make private arrangements to pay the home direct. If this is the case, you will Our Care Homes team (including a leading Care Homes be advised of the date you should start to pay the Barrister) offer advice on: home from. • Care Quality Commission (CQC) legislative regulations and how to avoid the pitfalls • Employment law It may affect your entitlement to Pension Credit if • Commercial law including buying and selling of care your property is not seen to be on the market and homes, property and land becomes treated as capital by the Department for • Construction and planning disputes Work and Pensions (DWP). we’re here to help 0800 917 0291 There were some changes to Norfolk County www.ashtonslegal.co.uk/care-homes-cqc Council’s Deferred Payments Scheme which came [email protected] into effect in April 2015:
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• Deferred Payments are offered to some people moving into supported living or housing with care as long as they meet the eligibility criteria outlined above. • Norfolk County Council now charges interest on the amount being deferred. This is compound interest and is applied on a four-weekly basis. • Norfolk County Council also charges an administration charge for Deferred Payment Agreements. This charge includes a set-up fee and any costs incurred during and at the end of the Deferred Payment Agreement, including any costs associated with revaluing the property, the cost of providing statements and any charges incurred in removing the legal charge from the property.
Anyone who moved into care before 1st April 2015 will have been offered a Deferred Payment Agreement under different terms and they were not affected by these changes. between the two amounts must be paid for by a third party, usually a relative or a charity. Third party Attendance Allowance payments are sometimes referred to as ‘top-up’ This is a non-means-tested, non-taxable benefit payments. Please note, this amount will be charged from the DWP. It’s paid at the lower rate of £55.10 in addition to your assessed contribution. a week if you need care by day or night, and at the higher rate of £82.30 a week if you need care As the name suggests, this payment must be made during the day and night. Everyone who needs by someone other than yourself or Norfolk County care over the age of 65 can, and should, claim Council. Attendance Allowance. If you are paying the full cost of residential care, with or without nursing care, you The general rule is that you cannot use your own will be entitled to claim Attendance Allowance. money to fund a third party payment. However in certain circumstances you may make a third party NHS Nursing Care Contribution payment from your own funds. These are: Whether you are a temporary or permanent • When you are eligible for the 12 week property resident, if you live in a care home that provides disregard (see page 68). nursing care you may be entitled, following an • Where Norfolk County Council has agreed to a assessment, to NHS Nursing Care Contribution Deferred Payment until your home is sold. towards the cost. It is not means-tested and is currently a weekly amount of £112.00 for the If you top-up your care home fees, after the first standard rate and is paid directly to the home. 12 weeks of permanent care you can also defer payment of the top-up fees until your home is sold. Third party payments for care home fees Some care homes and care homes with nursing We recommend that you seek independent charge fees that are higher than the maximum financial and legal advice if you are considering amount Norfolk County Council can contribute. these options. If you need further advice about how If Norfolk County Council is contributing towards a top-up to your care home fees might be arranged, your care home fees and you choose to move into please discuss this with the person doing your a home which charges a higher fee, the difference assessment. >>
Visit www.carechoices.co.uk for further assistance with your search for care 69 Advice if you’re self-funding continued
>> If you move to a care home where a third party £23,250, and the amount the council, and you, will payment is required, the person who will make the pay towards your care. payment on your behalf must sign a contract with Norfolk County Council. They must not pay the If the home fees are more than what Norfolk County home directly. In signing the contract with Norfolk Council will pay and you cannot find someone to County Council they must also confirm that they help you meet the extra cost, you may have to move have the financial means to make the third party to a home within the County Council’s funding payments (including any future increases) for the levels. whole time you will live at the care home. If they are unable to maintain the payments and there is Understanding your rights before moving into care nobody else able to meet this cost, you may have is essential. There are a number of financial products to move to a cheaper home within Norfolk County and specialist companies which may be able to Council’s funding levels. help. It is important to seek advice about the various options you may have before committing yourself. If a change to your arrangements is made at your request or with your agreement, for example NB you move to a superior room, then a third party The figures quoted here may change during payment can become due. Equally, you may move the life of this Directory. After April 2016, please to a smaller room which no longer requires a top- check with Adult Social Services for up-to-date up, or a lesser amount to be paid, this would result information. in the top-up being cancelled or reviewed. Before you sign any contract the home should Running out of money while in care give you written details of all the charges it If your capital is likely to reduce to £23,250 as a intends to make in its ‘Statement of Purpose’ result of paying for care, you must tell Norfolk document. If there is anything that is not clear or County Council well in advance of this happening. which you do not understand, you should ask for The council will then be able to help with your care advice. fees (provided your care needs assessment has Please note that if Norfolk County Council is shown that you need residential care). Adult Social funding your care, you must not sign a contract Services will carry out a financial assessment to with the home. confirm the date from which your funds fell below
Independent financial advice
Norfolk County Council has a team of financial Financial Adviser (IFA) either when your care need assessment staff, visiting officers and a Welfare arises or to help plan for the future. This type of Rights Unit who are happy to assist with advice on advice is fee-based and the IFA will explain their fees benefits and the charging policy. However, it is also to you. If you are paying for the full cost of your care a good idea to take some independent financial and have capital over £23,250 then independent advice to help you understand what your choices financial advice will help you to maximise your are and how any decisions you make may affect investments to cover care costs for as long as your finances. possible.
Many advice agencies and voluntary organisations For more information please see: in Norfolk provide free advice to help you manage www.moneyadviceservice.org.uk your money and make informed decisions about www.societyoflaterlifeadvisers.co.uk your care and support. You can also access specialist www.norfolk.gov.uk care fees advice from a qualified Independent
70 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Essential information
Comments, compliments and complaints
All organisations need to know how they are You should initially contact the registered owners performing. They are happy to receive your of the service. They have a duty to respond to any feedback on their service whether they are complaints made. compliments or complaints. Feel free to tell them what you think and your comments can be used If your complaint is about a breach of regulations, constructively to improve the service. contact the Care Quality Commission, see page 52 for contact details. If you do need to make a complaint, you should feel able to complain about any aspect of your If Norfolk County Council has arranged and care that affects your happiness or comfort. funded your care, another option is to complain This could be about the way you are treated by to your social worker/care manager or the a staff member or the quality of the food you complaints officer. are served. You can also make comments and Tel: 0344 800 8014 suggestions about possible improvements to your Email: complimentsandcomplaints@norfolk. surroundings and the services provided. gov.uk Web: www.norfolk.gov.uk/complaints Making a complaint should not be difficult for Write to: Compliments and Complaints Manager, you. Providers are required under the essential FREEPOST IH 2076, Norwich NR1 2BR standards of quality and safety to have a simple and easy to use complaints procedure that they Visit: will be happy to give you. County Hall, Martineau Lane, Norwich NR1 2DH If the NHS has funded your care, you can contact: If you are concerned about the care that you, a Customer Services Department, friend or a relative is receiving, it makes sense to Lakeside 400, Old Chapel Way, Norwich NR7 0WG speak to the manager before you take any further Tel: 01603 595857 action. The problem may be resolved quite easily Email: [email protected] once they are made aware of it.
This guide’s helpline
This guide’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria. that meet your requirements across the country. Your search can then be saved and emailed to One call to the freephone number: 0800 389 2077 others. You can also view an electronic version of will enable the service to build a profile of exactly this Directory on the site and have it read to you by what type of care you’re looking for, while taking using the ‘Browsealoud’ function. into account your personal needs and interests. Whatever your care needs, this guide, the Care The website: www.carechoices.co.uk allows you Choices helpline and website will be able to point to search by postcode or region for care homes, you in the best direction, however you would like care homes with nursing and home care providers care information presented.
Visit www.carechoices.co.uk for further assistance with your search for care 71 Useful contacts Norfolk County Council is not the only provider District Councils of social care services. In fact, more and more of
the services we provide to people are arranged or Breckland District Council commissioned via organisations in the private or Housing advice: 01362 656870 voluntary sector. Email: [email protected] Web: www.breckland.gov.uk The Norfolk Directory is a good source of information about the different types of services Broadland District Council and support available to people in Norfolk: Tel: 01603 430641 www.norfolk.gov.uk/directory Email: [email protected] Web: www.broadland.gov.uk Many different organisations can also give you advice and information about social care and other Great Yarmouth Borough Council related issues. Housing advice: 01493 846140 Email: [email protected] Web: www.great-yarmouth.gov.uk ADVOCACY
King’s Lynn and West Norfolk Borough Council Equal Lives Housing advice and homelessness: 01553 Equal Lives provides advice and advocacy on 616675 disability rights issues. Email: [email protected] Tel: 01508 491210 Web: www.west-norfolk.gov.uk Web: www.equallives.org.uk
North Norfolk District Council POhWER Norfolk Tel: 01263 516375 POhWER Norfolk provides Independent Mental Email: [email protected] Health Advocacy (IMHA), Independent Mental Web: www.north-norfolk.gov.uk Capacity Advocacy (IMCA) including Deprivation of Liberty Safeguarding (DoLS) and Relevant Paid Norwich City Council Person’s Representative services (RPPR). Tel: 0344 980 3333 Email: [email protected] All services can be accessed via a direct Web: www.norwich.gov.uk independent advice and signposting service from 8am to 8pm, Monday to Friday. South Norfolk Council Tel: 01508 533633 Tel: 0300 456 2370 Freephone housing advice: 0808 168 2222 Email: [email protected] Email: [email protected] Web: www.pohwer.net/in-your-area/where-you- Web: www.south-norfolk.gov.uk live/norfolk
CARERS
Carers Agency Partnership One stop shop for carers to get information and advice. Helpline: 0808 808 9876 Monday to Friday, 9am to 5pm, Saturday, 10am to 2pm, Web: www.norfolkcarersinfo.org.uk/en DEMENTIA 72 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued
Alzheimer’s Society choices to achieve their potential. Care and research charity providing a range of support services for people with dementia, their Adult Centre families and their carers in Norfolk. Tel: 01603 627662 Email: [email protected] For information, advice and advocacy and to discuss any dementia issues contact: Family Centre Tel: 01603 414109 National Dementia Helpline: 0300 222 1122 Email: [email protected] Monday to Friday, 9am to 5pm, Saturday and Web: www.nansa.org.uk Sunday, 10am to 4pm Norfolk and Norwich Association for the Blind Alzheimer’s Society Dementia Support Provides support for all people with poor sight in Tel: 01603 763556 Monday to Friday, 9am to 5pm Norfolk and Norwich. Email: [email protected] Tel: 01603 629558 Web: www.alzheimers.org.uk Email: [email protected] Web: www.nnab.org.uk Dementia Friends Dementia Friends is about giving more people an Norfolk Deaf Association understanding of dementia and the small things Offers support, advice and information to people that could make a difference to people living in their with hearing loss and their families. community. Anyone of any age can be a Dementia Tel/Minicom: 01603 404440 Friend. Fax: 01603 404433 Tel: 0207 423 3500 and ask for Dementia Friends Email: [email protected] Web: www.dementiafriends.org.uk Web: www.norfolkdeaf.org.uk
DISABILITIES West Norfolk Deaf Association Gives free help, advice and support to people with Deaf Connexions hearing loss. Aims to provide a range of services to people Tel: 01553 773399 with varying degrees of hearing loss and to raise Textphone: 01553 774766 awareness. Web: www.wnda.org.uk Tel: 01603 660889 Minicom: 01603 661113 Opening Doors Textphone: 07932 069352 A user-led organisation run by people with learning Web: www.deafconnexions.org.uk difficulties to support people with learning difficulties. Equal Lives Tel: 01603 631433 Provides a range of information, advice, services and Web: www.openingdoors.org.uk projects. Tel: 01508 491210 HEALTH Email: [email protected] Web: www.equallives.org.uk Alcoholics Anonymous If you think you or someone you know have Norfolk and Norwich Scope Association (NANSA) a problem with alcohol call for completely Local charity that supports, educates and helps confidential advice and support. people with disabilities in Norfolk to develop skills Tel: 0845 769 7555 (Calls charged at local rate) that will give individuals independence and life Web: www.alcoholics-anonymous.org.uk >>
Visit www.carechoices.co.uk for further assistance with your search for care 73 Useful contacts continued
>> East and alcohol issues and also offers support for friends Offers confidential one-to-one and group support and families. to anyone living with or affected by HIV/AIDS living Tel: 0300 790 0227 (24-hour contact number) in Norfolk. Email: [email protected] Will Chapple or Angela Lowe, Web: www.norfolkrecoverypartnership.org.uk 23 Cathedral Street, Norwich NR1 1LU Patient Advice and Liaison Service (PALS) Tel: 01603 667700 Provides advice about your local health services in Email: [email protected] Norfolk within hospitals. Web: www.east-support.org.uk Norfolk and Norwich University Hospital NORCAS, part of the Phoenix Futures Group Colney Lane, Norwich NR4 7UY Provides support services throughout Norfolk and Tel: 01603 286286 Suffolk for people experiencing or affected by alcohol, drugs and gambling problems. James Paget University Hospital Web: www.phoenix-futures.org.uk/phoenix-norcas Lowestoft Road, Gorleston, Great Yarmouth NR31 6LA Tel: 01493 452452 Welfare Rights Service (Norfolk only) Queen Elizabeth Hospital Welfare rights, advocacy and benefits support for Gayton Road, King’s Lynn PE30 4ET anyone who is, or has been affected by alcohol, Tel: 01553 613613 drugs or gambling. Email: [email protected] West Suffolk Hospital Hardwick Lane, Bury St Edmunds IP33 2QZ GamCare counselling and support Tel: 01284 713000 (Norfolk and Suffolk) LEGAL ADVICE One-to-one counselling and support for adults experiencing or affected by problematic gambling. Norfolk Community Law Service Email: [email protected] Provides free, independent and confidential legal advice on a range of issues including welfare Older People’s Service 65+ (Norfolk and Suffolk) benefits, debt, family, employment, domestic abuse One-to-one specialist support for individuals aged and discrimination. 65 and over experiencing issues around alcohol, Tel: 01603 496623 illegal substances, over the counter and prescription Email: [email protected] medication. Web: www.norfolkcan.org.uk/directory Email: [email protected] Web: www.ncls.co.uk
Young People’s Affected Others Service MENTAL HEALTH (Norwich and Great Yarmouth) MIND Free one-to-one support and group work for young Provides advice and information for people with people aged seven to 17 affected by parental mental health issues. alcohol and drug misuse. Tel: 01603 660070 Great Yarmouth and Waveney MIND Freephone: 0808 208 1701 Infoline: 0300 123 3393 Fax: 01603 729889 Tel: 01493 842129 Email: [email protected] Norwich and Central Norfolk MIND Tel: 01603 432457 Norfolk Recovery Partnership (NRP) Provides Norfolk residents with a service which West Norfolk MIND provides treatment and advice for adults with drug Tel: 01553 776966
74 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued
OTHER ADVICE Watton The Cabin, Harvey Street, Watton IP25 6EB Age UK Norfolk North Walsham Provides information, advice and support on a The CAB Offices, New Road, North Walsham, range of issues. Norfolk NR28 9DE 300 St Faith’s Road, Old Catton, Norwich NR6 7BJ Adviceline: 0300 500 1217 Norwich Web: www.ageuknorfolk.org.uk St George’s Street, St Crispin’s House, Norwich NR3 1PD Tel: 01603 660857 Age UK Norwich Advice and support for older people in Norwich. Wymondham 60-62 London Street, Norwich NR2 1JX 6 Griffith Court, Wymondham NR18 0GU Adviceline: 01603 496333 Tel: 01953 713622 Web: www.ageuk.org.uk/norwich Norfolk Community Advice Network Directory Citizens Advice Bureaux A searchable directory for organisations in Norfolk Provide free information, advice and assistance that provide information and advice on community on any difficulties people face in everyday life. The care, debt, discrimination, domestic abuse, Citizens Advice Bureau website also provides links to employment, family, finances, housing, immigration sources of advice on a wide range of topics. and welfare benefits. Web: www.adviceguide.org.uk Web: www.norfolkcan.org.uk/directory Contact details for all regions Adviceline: 03444 111 444 SSAFA Email: [email protected] Lifelong support for members and ex-members of the forces and their families. Help in your hour of need. Attleborough Army Reserve Centre, 325 Aylsham Road, Town Hall, Queens Square, Attleborough NR17 2AF Norwich NR3 2AB Tel: 01603 403322 (24-hour answerphone) Diss, Thetford and District Email: [email protected] Shelfanger Road, Diss IP22 4EH Tel: 01379 651333 (Diss) The Bridge Plus+ Tel: 01842 752777 (Thetford) Improves community bonds through community Tel: 01842 764860 – Welfare Rights and Money activities and services, with a focus on supporting Advice (Thetford) Black and Minority Ethnic (BME) communities. The Bridge Plus+ can arrange for translation/interpreting Fakenham support from its volunteers. The Old Rectory, 21 Oak Street, Fakenham, Tel: 01603 617076 Norfolk NR21 9DX Email: [email protected] Great Yarmouth Web: www.bridgeplus.org.uk 2 Stonecutters Way, Great Yarmouth NR30 1HF Facebook: www.facebook.com/thebridgeplus Suite 209 Sackville Place, King’s Lynn Office 44-48 Magdalen Street, Norwich, Norfolk NR3 1JU White’s House, 26 St Nicholas Street, Open Monday to Friday, 10am to 3pm by appointment. King’s Lynn PE30 1LY The Silver Line Holt A free 24-hour dedicated helpline for older people Kerridge Way, Holt NR25 6DN across the UK. It aims to combat loneliness in the over- Tel: 01263 713849 65s by providing friendship, information and advice. Dereham Tel: 0800 470 8090 Assembly Rooms, Ruthen Place, Dereham NR19 2TX Web: www.thesilverline.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care 75 Care home listings
East Norfolk care homes
Abbeville Lodge Clarence Lodge Acle New Road, Great Yarmouth NR30 1SE 49–50 Clarence Road, Gorleston, Tel: 01493 857300 OP D YA Great Yarmouth NR31 6DR Tel: 01493 662486 OP D Abbeville Residential Care Home 58-60 Wellesley Road, Great Yarmouth NR30 1EX Coach House Ltd, The Tel: 01493 844864 OP D Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ Tel: 01493 730265 OP D MH Abbeville Sands 10-11 Sandown Road, Great Yarmouth NR30 1EY Ealing House Tel: 01493 844553 OP D PD SI Residential Care Home 86 Repps Road, Martham, Amber House – Great Yarmouth Great Yarmouth NR29 4QZ 68-70 Avondale Road, Gorleston, Tel: 01493 740227 OP D PD MH Great Yarmouth NR31 6DJ Elms Residential Care Home, The Tel: 01493 603513 OP D LDA 34 Elmgrove Road, Gorleston, Avery Lodge Residential Home Great Yarmouth NR31 7PP 93 Southtown Road, Great Yarmouth NR31 0JX Tel: 01493 657069 OP Tel: 01493 652566 OP Florence House Broadland House Residential Care Home 29-32 St Georges Road, Great Yarmouth NR30 2JX Bridge Road, Potter Heigham, Tel: 01493 332079 OP MH YA Great Yarmouth NR29 5JB Gables, The Tel: 01692 670632 OP D 6 Marine Parade, Gorleston, Great Yarmouth NR31 6DU Broadview Tel: 01493 667839 OP D King Street, Winterton-on-Sea, Genesis Residential Care Home Ltd Great Yarmouth NR29 4AT 44 Albion Road, Great Yarmouth NR30 2JD Tel: 01493 393653 LDA Tel: 01493 853992 LDA
Burgh House Residential Care Home Ltd Georgina House Care Home High Road, Burgh Castle, 44 Crown Road, Great Yarmouth NR30 2JH Great Yarmouth NR31 9QL Tel: 01493 853633 OP PD MH Tel: 01493 780366 OP Hales Lodge Caister Lodge Somerton Road, Winterton-on-Sea, 126 Caister Road, Great Yarmouth NR30 4DP Great Yarmouth NR29 4AW Tel: 01493 718684 LDA YA Tel: 01493 393271 LDA
Church Farm Residential Care Home Iceni Lodge Yarmouth Road, Hemsby, 34 Amhurst Gardens, Belton, Great Yarmouth NR29 4NJ Great Yarmouth NR31 9PH Tel: 01493 730181 OP D Tel: 01493 718684 LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
76 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care East Norfolk care homes continued Advertisers are highlighted
Ivydene Residential Home Park House 1 Station Road, Ormesby St Margaret, 6 Alexandra Road, Great Yarmouth NR30 2HW Great Yarmouth NR29 3PU Tel: 01493 857365 OP Tel: 01493 731320 MH Roseland Lodge Joseph House 48 Wellesley Road, Great Yarmouth NR30 1EX 1 Church Road, Reedham, Norwich NR13 3TZ Tel: 01493 302767 OP SI Tel: 01493 700580 OP D PD LDA SI YA Salisbury Residential Home Lydia Eva Court 20 Marine Crescent, Great Yarmouth NR30 4ET Peterhouse Avenue, Gorleston, Tel: 01493 843414 OP D PD MH Great Yarmouth NR31 7PZ Tel: 01493 666300 Advert page 4 OP D St Davids Residential Care Home 36-38 Nelson Road South, Marine Court Residential Home Great Yarmouth NR30 3JA 25 North Drive, Great Yarmouth NR30 4EW Tel: 01493 842088 OP D Tel: 01493 859859 OP D PD SI St Edmunds Residential Home Marrams 3-5 Marine Parade, Gorleston, 7 May Cottages, Back Road, Winterton-on-Sea, Great Yarmouth NR31 6DP Great Yarmouth NR29 4BG Tel: 01493 662119 OP Tel: 01493 394132 OP Stepping Out Advert inside front cover Martham Lodge Residential Care Home 38 Hawthorn Road, Gorleston NR31 8ES 34 The Green, Martham, Great Yarmouth NR29 4PA Tel: 01493 440235 MH YA AD Tel: 01493 748740 OP D Sunnyside Mill Lodge 12 Damgate Lane, Martham, 10 Mill Road, Cobholm, Great Yarmouth NR31 0HS Great Yarmouth NR29 4PZ Tel: 01493 718684 LDA YA Tel: 01692 535654 LDA MH SI YA
Newnham Green Swanrise 67 Newnham Green, Gorleston, Station Road North, North Belton, Great Yarmouth NR31 7JS Great Yarmouth NR31 9NW Tel: 01493 651787 LDA YA Tel: 01692 535654 PD LDA MH SI YA
Old Rectory, The Vineries, The Advert outside back cover Somerton Road, Winterton-on-Sea, Winterton Road, Hemsby, Great Yarmouth NR29 4AW Great Yarmouth NR29 4HH Tel: 01493 393576 LDA Tel: 01493 732171 OP D PD
Oliver Court Windmill Care Home, The Bath Hill Terrace, Great Yarmouth NR30 2LF Main Road, Rollesby, Great Yarmouth NR29 5ER Tel: 01493 332552 MH Tel: 01493 740301 OP D Orchards Residential Care Home, The A countywide list of home care providers starts Mill Lane, Bradwell, Great Yarmouth NR31 8HS on page 17. Tel: 01493 652921 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 77 East Norfolk care homes with nursing Advertisers are highlighted
Alexandra House Nursing and Heathers Nursing Home, The Residential Care Home 50 Beccles Road, Bradwell, Great Yarmouth NR31 8DQ 23 Euston Road, Great Yarmouth NR30 1DZ Tel: 01493 652944 OP D PD Tel: 01493 859641 OP D Advert outside back cover Claremont Nursing Home Little Acorns 20a Yarmouth Road, Caister-on-Sea, Castle Green, Gorleston, Great Yarmouth NR31 8TJ Great Yarmouth NR30 5AA Tel: 01493 651945 PD LDA MH SI Tel: 01493 377041 OP D PD Pine Lodge Advert inside front cover Decoy Farm Repps with Bastwick, High Road, Browston Lane, Browston NR31 9DP Great Yarmouth NR29 5JH Tel: 01502 730927 LDA MH YA Tel: 01692 670123 OP D PD LDA MH SI YA Eversley Nursing Home Ritson Lodge 95-96 Northdenes Road, Lowestoft Road, Hopton-on-Sea, Great Yarmouth NR30 4LW Great Yarmouth NR31 9AH Tel: 01493 854086 OP D PD YA Tel: 01502 322276 Advert page 7 OP D PD YA Gresham Care Home Seahorses Nursing Home 49 John Road, Gorleston, Great Yarmouth NR31 6LJ 8 Park Road, Gorleston, Great Yarmouth NR31 6EJ Tel: 01493 661670 OP D Tel: 01493 440481 OP D PD MH
North Norfolk care homes Advertisers are highlighted
Abbottswood Lodge Aylsham Manor, The Church Lane, Swanton Abbott, Norwich NR10 5DY 5-5a Norwich Road, Aylsham, Norwich NR11 6BN Tel: 01692 538455 LDA Tel: 01263 733253 OP D Ailwyn Hall Badgers Wood Berry’s Lane, Honingham, Norwich NR9 5AY 29 School Road, Drayton, Norwich NR8 6EF Tel: 01603 880624 D Tel: 01603 867247 OP Aitken House Boundary House 28 Yarmouth Road, North Walsham NR28 9AT Haveringland Road, Felthorpe, Tel: 01692 404502 MH Norwich NR10 4BZ Tel: 01603 754715 LDA MH Argyll House 201 Holt Road, Cromer NR27 9JN Brackendale House Tel: 01263 515130 MH 1–3 St Peter’s Road, Sheringham NR26 8QY Tel: 01263 824995 MH YA AD Ashfields 31 Salhouse Road, Rackheath, Norwich NR13 6PD Broadacres Care Home Tel: 01603 294535 Advert page 7 OP D Hall Road, Barton Turf, Norwich NR12 8AR Tel: 01692 630939 OP PD SI Ashwood House – Norwich Church Corner, Coltishall Road, Buxton, Broadlands Park Residential Care Home Norwich NR10 5HB 27 The Green, Upton, Norwich NR13 6BA Tel: 01603 279851 PD LDA MH SI YA Tel: 01493 751521 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
78 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care North Norfolk care homes continued Advertisers are highlighted Brooklodge Dormie House Residential Care Home Walcott Road, Bacton, Norwich NR12 0HB 16 Cliff Road, Sheringham NR26 8BJ Tel: 01692 650383 OP Tel: 01263 823353 OP Callum House Dorrington House (Wells) 234 Wroxham Road, Sprowston, Norwich NR7 8BE Westfield Avenue, Wells-next-the-Sea, Tel: 01603 408150 LDA MH Norfolk NR23 1BY Care Management Group – Magnolia Cottage Tel: 01328 710861 OP D 26 Sydney Road, Spixworth, Norwich NR10 3PG Drayton Wood Tel: 01603 897764 LDA 189 Drayton High Road, Drayton, Care Management Group – New Dawn Norwich NR8 6BL Dog Lane, Horsford, Norwich NR10 3DH Tel: 01603 409451 LDA Tel: 01603 891533 LDA Dunsland Care Management Group – Tamarisk House 23-25 Paston Road, Mundesley NR11 8BN 26 Holt Road, Horsford, Norwich NR10 3DD Tel: 01263 720618 LDA Tel: 01603 890737 LDA Eastlands Care Home Caring in Care Ltd – Holly Cottage Beech Avenue, Taverham, Norwich NR8 6HP 32 The Street, Hindolveston NR20 5BU Tel: 01603 261281 Advert page 96 OP Tel: 01263 862552 LDA MH Faldonside Lodge Casarita 25 Cliff Avenue, Cromer NR27 0AN 270 Fakenham Road, Taverham, Norwich NR8 6AD Tel: 01263 512838 OP Tel: 01603 866755 D PD LDA SI YA Felmingham Old Rectory Cranleigh Aylsham Road, Felmingham, 21 Vicarage Road, Cromer NR27 9DQ North Walsham NR28 0LD Tel: 01263 512478 LDA YA Tel: 01692 405889 OP D YA Cranmer House Field View Norwich Road, Fakenham NR21 8HR Hayes Lane, Fakenham NR21 9EP Tel: 01328 862734 Advert page 4 OP Tel: 01328 856037 OP Creswick House Foxhill 77-79 Norwich Road, Fakenham NR21 8HH Bell Lane, Salhouse, Norwich NR13 6RR Tel: 01328 851537 OP D PD LDA MH SI YA Tel: 01603 721618 PD LDA Crossways 1 The Boulevard, Sheringham NR26 8LH Furze Hill House 73 Happisburgh Road, North Walsham NR28 9HD Tel: 01263 823164 OP Tel: 01692 502702 OP D Cypress Lodge Station Road, Potter Heigham NR29 5HX Gables, The Tel: 01692 670998 LDA 34 Church Road, Hoveton, Norwich NR12 8UG Tel: 01603 784203 LDA MH YA Dalmeny House Dalmeny House, 2 The Boulevard, Glendon House Sheringham NR26 8LH 2 Carr Lane, Overstrand, Cromer NR27 0PS Tel: 01263 822355 MH Tel: 01263 578173 Advert page 80 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 79 North Norfolk care homes continued Glendon House Residential home for the elderly specialising in Dementia care *Recently renovated to provide ground floor and sea view rooms * Passenger lift * Most rooms en-suite * Dining room, conservatory, quiet and television lounges * Holiday and respite care * Pets by arrangement * Full programme of activities with dedicated co-ordinator. Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS For a brochure or to arrange a visit please contact the Manager e-mail: [email protected] Tel: 01263 578173 Fax: 01263 579164 Hickling House We offer quality Dementia care in a cheerful friendly atmosphere. * Specialist Dementia care * Long and short term residents, respite care welcome * Mostly single rooms, all with en-suite facilities * Passenger and stair lift * 2 lounges, garden room, conservatory, summer house, and dining room * Full programme of activities with dedicated co-ordinator * Pets by arrangement Hickling House, Town Street, Hickling, Norfolk NR12 0AY For a brochure or to arrange a visit please contact the Manager e-mail: [email protected] Tel/Fax: 01692 598372 Redlands House Providing a home from home environment where residents may live as independently as possible in the knowledge that assistance is always available. * Situated on the northern edge of Norwich * Very close to local amenities * Long and short term residents, respite care welcome * Passenger lift* Conservatory * Minibus and regular outings * Secluded garden * Pets by arrangement Redlands House, 134 Reepham Road, Hellesdon, Norwich NR6 5PB For a brochure or to arrange a visit please contact the Manager e-mail : [email protected] Tel/Fax: 01603 427337 Norfolk Care Homes Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism HighUser qualityBands MH Residential Mental health and SIDementia Sensory impairment care in a YA“home Younger from adults home” AD People environment. who misuse alcohol or drugs www.norfolkcarehome.co.uk 80 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care North Norfolk care homes continued Advertisers are highlighted
Glenholme Jeesal Kelling Park Glendon House 20-22 Cabbell Road, Cromer NR27 9HX Holgate Hill, Kelling, Holt NR25 7ER Residential home for the elderly specialising in Dementia care Tel: 01263 511101 OP LDA Tel: 01603 876000 PD LDA MH YA *Recently renovated to provide ground floor and sea view rooms Greenacres Kensington Lodge * Passenger lift * Most rooms en-suite 64 The Street, Felthorpe, Norwich NR10 4DQ 5 Cabbell Road, Cromer NR27 9HU * Dining room, conservatory, quiet and television lounges Tel: 01603 260171 Tel: 01263 514138 LDA * Holiday and respite care * Pets by arrangement LDA * Full programme of activities with dedicated co-ordinator. Hazeldown Care Home Kevlin House Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS 21 High Street, Foulsham, Dereham NR20 5RT 66-68 Norwich Road, North Walsham NR28 0DX Tel: 01692 402355 For a brochure or to arrange a visit please contact the Manager Tel: 01362 683307 MH OP D MH YA e-mail: [email protected] Tel: 01263 578173 Fax: 01263 579164 Heath Farm House Care Centre Keys Hill Park Park Road, Wroxham, Norwich NR12 8SB Norwich Road, Little Plumstead, Tel: 01603 784203 Norwich NR13 5JG LDA MH YA Hickling House Tel: 01603 721521 OP LDA MH YA Kingsgate Residential Home 25-29 North Street, Sheringham NR26 8LW We offer quality Dementia care in a cheerful Heathers Tel: 01263 823114 OP friendly atmosphere. North Walsham Road, Witton, Klair House * Specialist Dementia care North Walsham NR28 9TP * Long and short term residents, respite care welcome Tel: 01692 650575 D PD LDA MH SI YA 236 Wroxham Road, Sprowston, Norwich NR7 8BE Tel: 01603 417617 LDA MH * Mostly single rooms, all with en-suite facilities Hellesdon Bungalows * Passenger and stair lift 27 Sutherland Avenue, Hellesdon, Lambert House * 2 lounges, garden room, conservatory, summer house, and dining room Norwich NR6 5LN 36 Notridge Road, Bowthorpe, Norwich NR5 9BE * Full programme of activities with dedicated co-ordinator * Pets by arrangement Tel: 01603 400418 LDA Tel: 01603 749845 LDA YA Hickling House, Town Street, Hickling, Norfolk NR12 0AY For a brochure or to arrange a visit please contact the Manager Heronlea Residential Home Laurels, The e-mail: [email protected] Tel/Fax: 01692 598372 Mill Lane, Witton, Norwich NR13 5DS 8a Sir Edward Stracey Road, Rackheath, Norwich NR13 6PP Tel: 01603 713314 D Tel: 01603 722767 PD LDA Hickling House Letheringsett Hall Town Street, Hickling, Norwich NR12 0AY Holt Road, Holt NR25 7AR Tel: 01692 598372 Advert page 80 Redlands House OP D Tel: 01263 713222 OP Highfield Residential Care Home Providing a home from home environment where residents Lilas House 3 St Mary’s Road, Cromer NR27 9DJ may live as independently as possible in the knowledge that 5 Cadogan Road, Cromer NR27 9HT Tel: 01263 511421 assistance is always available. OP D Tel: 01263 511210 D PD LDA MH SI YA * Situated on the northern edge of Norwich Homestead House Limes, The * Very close to local amenities 281 St Faith’s Road, Old Catton, Norwich NR6 7BQ 16a Drayton Wood Road, Hellesdon, Norwich NR6 5BY * Long and short term residents, respite care welcome Tel: 01603 486098 OP D Tel: 01603 427424 OP D * Passenger lift* Conservatory * Minibus and regular outings * Secluded garden * Pets by arrangement Honeysuckle Cottage Lindum The Street, Sutton, Norwich NR12 9RF 81 Norwich Road, Salhouse, Norwich NR13 6QQ Redlands House, 134 Reepham Road, Hellesdon, Norwich NR6 5PB Tel: 01692 535654 For a brochure or to arrange a visit please contact the Manager LDA MH SI YA Tel: 01603 722096 PD LDA e-mail : [email protected] Tel/Fax: 01603 427337 Ingham Old Hall Care Home Lyles House Sea Palling Road, Ingham, Norwich NR12 0TW 7 The Street, Hindolveston, Dereham NR20 5AS Norfolk Care Homes Tel: 01692 580257 OP D Tel: 01263 861812 OP Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism High quality Residential and Dementia care in a “home from home” environment. User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.norfolkcarehome.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 81 North Norfolk care homes continued Advertisers are highlighted
Maltings Care Home, The Newhaven 103 Norwich Road, Fakenham NR21 8HH 19 Emerys Close, Northrepps NR27 0NE Tel: 01328 856362 Advert page 96 OP Tel: 01262 535654 LDA MH SI YA Manor House Northgate House (Norwich) 18 Yarmouth Road, Blofield, Norwich NR13 4JS 2 Links Avenue, Hellesdon, Norwich NR6 5PE Tel: 01603 713965 OP Tel: 01603 424900 OP Oak Lodge Manor House, The 1 & 3 Oak Lodge, Wyndham Park, East Runton NR27 9NJ North Walsham Wood, North Walsham NR28 0LU Tel: 01692 535654 LDA Tel: 01692 402252 OP D Old Rectory Care Home, The Mary Chapman Court Norwich Road, Acle, Norwich NR13 3BX Mary Chapman Close, Dussindale, Tel: 01493 751322 OP Norwich NR7 0UD Tel: 01603 701188 OP Old Rectory – Hevingham, The Cromer Road, Hevingham, Norwich NR10 5QU Mead Lodge Residential Care Tel: 01603 279238 PD LDA MH YA Crown Road, Buxton, Norwich NR10 5EH Old Vicarage, The Tel: 01603 279261 OP D Norwich Road, Ludham, Great Yarmouth NR29 5QA Middleton’s Lane Tel: 01692 678346 OP 157 Middleton’s Lane, Hellesdon, Norwich NR6 5SF Peverell Care Home Tel: 01603 407138 OP PD LDA MH SI 54 Station Road, Foulsham, Dereham NR20 5RT Mill House & Cottages Tel: 01362 684260 LDA Great Ryburgh, Fakenham NR21 0ED Pineheath Tel: 01328 829323 OP D Cromer Road, High Kelling, Holt NR25 6QD Tel: 01263 711429 Miss Bridget Jane Marshall – 43 Freeman Street OP D Wells-next-the-Sea NR23 1BQ Pinetops Tel: 01328 710140 LDA YA 66 The Street, Felthorpe, Norwich NR10 4DQ Tel: 01603 755531 LDA MH YA Mount Residential Care Home, The Heydon Road, Aylsham, Norwich NR11 6QT Prime Life Ltd – 32 South Street Tel: 01263 734516 OP D MH YA 32 South Street, Sheringham NR26 8LL Tel: 01263 824040 MH YA AD Munhaven Munhaven Close, Mundesley, Norwich NR11 8AR Redlands House 134 Reepham Road, Hellesdon, Norwich NR6 5PB Tel: 01263 720451 Advert page 4 OP D Tel: 01603 427337 Advert page 80 OP New Boundaries Group – 329 Fakenham Road Rookery, The Taverham, Norwich NR8 6LG Walcott, Norwich NR12 0PF Tel: 01603 867046 LDA Tel: 01692 650707 OP LDA New Boundaries Group – 331 Fakenham Road Rose Meadow Taverham, Norwich NR8 6LG 64 Yarmouth Road, North Walsham NR28 9AU Tel: 01603 868880 LDA Tel: 01692 402345 Advert page 4 OP New Boundaries Group – 2 Lloyd Road Rosedale House Taverham, Norwich NR8 6LL 9 Howards Hill, Cromer NR27 9BL Tel: 01603 869469 LDA Tel: 01692 535654 LDA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
82 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care North Norfolk care homes continued Advertisers are highlighted
Salcasa Sydney House Coltishall Road, Buxton, Norwich NR10 5HB Brumstead Road, Stalham, Norwich NR12 9BJ Tel: 01603 278268 D PD LDA MH SI YA Tel: 01692 580520 Advert page 4 OP Scarborough House Treehaven Bungalows Clubbs Lane, Wells-next-the-Sea NR23 1DP Sandy Lane, West Runton, Cromer NR27 9LT Tel: 01328 710309 OP Tel: 01263 838613 PD LDA MH SI YA Shalimar Treehaven Rants Beech Avenue, Taverham, Norwich NR8 6HP Sandy Lane, West Runton, Cromer NR27 9LT Tel: 01603 869713 LDA Tel: 01263 837538 PD LDA MH SI YA Shiels Court Care Home Two School Cottages 4 Braydeston Avenue, Brundall, Norwich NR13 5JX 4 The Street, Taverham, Norwich NR8 6TD Tel: 01603 712029 OP D YA Tel: 01603 262479 LDA Shipbourne House Ltd Vicarage Road 6 Vicarage Road, Cromer NR27 9DQ 13 Vicarage Road, Cromer NR27 9DQ Tel: 01263 514370 OP D Tel: 01263 514747 PD LDA MH YA Shires, The Warren, The Bacton Road, North Walsham NR28 0RA 157a Wroxham Road, Sprowston, Norwich NR7 8AF Tel: 01692 402875 LDA YA Tel: 01603 294648 Advert page 7 OP Shulas Wensum Way 9 Cadogan Road, Cromer NR27 9HT 31 Wensum Way, Fakenham NR21 8NZ Tel: 01263 517195 OP D PD LDA MH SI YA Tel: 01328 863440 PD LDA SI Springdale Westbrook House Cucumber Lane, Brundall, Norwich NR13 5QY 21 Cabbell Road, Cromer NR27 9HY Tel: 01603 712194 Advert page 4 OP Tel: 01263 512482 PD LDA MH SI YA St Brannocks Whitehaven Residential Care Home 7 Cromer Road, Mundesley, Norwich NR11 8BE 5 St Joseph’s Road, Sheringham NR26 8JA Tel: 01263 722469 LDA Tel: 01263 822706 OP LDA St Mary’s Care Home Willowdene North Walsham Road, Crostwick, Norwich NR12 7BZ Market Street, Tunstead NR12 8EL Tel: 01603 898277 Advert page 96 OP D Tel: 01603 737896 PD LDA MH SI YA St Nicholas Nursing Home Wishing Well, The 1-3 St Nicholas Place, Sheringham NR26 8LE The Street, Happisburgh, Norwich NR12 0AB Tel: 01263 823764 OP Tel: 01692 535654 PD LDA MH SI YA Strawberry Field Woodspring House Mill Common Lane, Walcott, Norwich NR12 0PF 43 Bridge Street, Fakenham NR21 9AX Tel: 01692 650707 LDA Tel: 01328 863753 OP D Sunnycroft Care Home Advert outside back cover Worstead Lodge 113-115 Fakenham Road, Taverham, Norwich NR8 6QB 106 Cromer Road, North Walsham NR28 0NB Tel: 01603 261957 OP D PD Tel: 01692 403865 LDA YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 83 Let’s talk about better care. At Brooklands we believe that it’s through taking time To find out more information or to understand each individual, their likes and dislikes to arrange a visit, please call 01603 557 096 or email and their life stories that we can provide personal care [email protected] with a real difference. We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.
Brooklands Care Home Nursing, Residential & Dementia Care Costessey Lane, Drayton, Norwich NR8 6HB www.brooklandscarehome.co.uk North Norfolk care homes with nursing Advertisers are highlighted
Brooklands Nursing & Residential Home Mill Lodge Costessey Lane, Drayton, Norwich NR8 6HB 156 & 158 Kingswood Avenue, Taverham, Tel: 01603 557096 Advert page 84 OP D Norwich NR8 6UR Tel: 01603 868202 Brundall Care Home OP D PD LDA MH SI YA 4 Blofield Road, Brundall, Norwich NR13 5NN Oak Bungalow Tel: 01603 714703 OP D YA 1 Cedar Court, Fakenham Road, Taverham, Norwich NR8 6BW Cawston Care Home Tel: 01603 868953 Paul Engelhard Way, Cawston, Norwich NR10 4FB PD YA Tel: 0208 205 1010 OP D PD YA Oak Court 321 Fakenham Road, Taverham, Norwich NR8 6LF Clarence House Care Home Tel: 01603 868953 40 Sea View Road, Mundesley, PD SI YA Norwich NR11 8DJ Oak Farm Tel: 01263 721490 OP 276 Fakenham Road, Taverham, Norwich NR8 6AD Tel: 01603 868953 Dussindale Park PD 26 Mary Chapman Close, Dussindale, Overbury House Nursing and Residential Home Norwich NR7 0UD 9 Staitheway Road, Wroxham, Norwich NR12 8TH Tel: 01603 701900 OP Tel: 01603 782985 OP D Elsenham House Nursing Home Squirrels 49-57 Station Road, Cromer NR27 0DX 5 Mill Close, Aylsham NR11 6LZ Tel: 01263 513564 MH YA Tel: 01263 734938 PD LDA MH SI Grenville Court Care Home St David’s Nursing Home Horsbeck Way, Horsford, Norwich NR10 3BB 52 Common Lane, Sheringham NR26 8PW Tel: 01603 893499 OP D Tel: 01263 822671 OP PD Gryphon Place St Michael’s Court 36 Wroxham Road, Sprowston, Norwich NR7 8TY St Michael’s Avenue, Aylsham, Norwich NR11 6YA Tel: 01603 406351 PD Tel: 01263 734327 OP PD SI Halsey House Sun Court Nursing Home Norwich Road, Cromer NR27 0BA 1 Morris Street, Sheringham NR26 8JX Tel: 01263 512178 OP D Tel: 01263 823295 OP PD Halvergate House Swanton House Care Centre 58 Yarmouth Road, North Walsham NR28 9AU Dereham Road, Swanton Novers NR24 2QT Tel: 01692 500100 OP D PD LDA YA Tel: 01263 860226 LDA MH Hamilton House & Mews Two Acres Care Home The Street, Catfield, Near Stalham NR29 5BE 212-216 Fakenham Road, Taverham, Norwich NR8 6QN Tel: 01692 583355 MH YA AD Tel: 01603 867600 Advert page 60 OP D Heron Lodge Walsham Grange 163 Norwich Road, Wroxham, Norwich NR12 8RZ 81 Bacton Road, North Walsham NR28 0DN Tel: 01603 782194 OP D PD YA Tel: 01692 495818 OP D Mill House, The Woodland Care Home Mill Road, Horstead, Norwich NR12 7AT 189 Woodland Road, Hellesdon, Norwich NR6 5RQ Tel: 01603 737107 OP D Tel: 01603 787821 OP
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 85 BURLINGHAM HOUSE
We provide a safe and welcoming atmosphere for our guests ensuring that Burlingham House they are comfortable when they are staying with us away from home. provides:
Our staff are able to provide quality personal care and ensure our residents u Activities are comfortable throughout the day. u Dementia Care u Day Care We treat all our residents as individuals and our staff pride themselves on u Services listening to residents’ views and wishes regarding the care home.
New features include a dedicated dementia unit with its own secure sensory garden, en-suites to all the bedrooms, and new central heating systems. Burlingham House Other changes include the installation of two lifts, a medical room where features: residents can go if they feel unwell or can be seen by the dedicated doctor, a hairdresser and a new kitchen. u 31 Single Rooms u 3 Dining Rooms Burlington House is set within 22 acres of beautiful gardens, woodland and u 3 Sitting Rooms countryside - yet is easily accessible just off the A47. u Secure garden/patio area We have a 5 star EHO rating for the kitchen and have proudly kept this stature u Large Conservatory for the past 5 years. u Beauty Treatment Room u Hairdressers u Latest Nurse-Call System u 4 Resident WCs u Lifts to all floors and Wheelchair Access u Palliative Care u Dementia Care u Convalecent Care u Respite Care u Four bathrooms with assisted hoists
Burlingham House Contact Us
ServiceDell Corner OP LaneOlder people (65+) D Dementia PD Physical disabilityT: 01603 LDA 270600 Learning disability, autism User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs Norwich, NorfolkMH SI YA E: [email protected] NR13 4EQ 86 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care
APS/Burlingham House FP.indd 1 09/03/2016 11:36 Norwich care homes Advertisers are highlighted
Bay Tree House Heathcote BURLINGHAM HOUSE 423 Unthank Road, Norwich NR4 7QB 19-23 Unthank Road, Norwich NR2 2PA Tel: 01603 503528 OP D Tel: 01603 625639 OP Bishop Herbert House Heathfield 34 Globe Place, Norwich NR2 2SG Cannell Green, Norwich NR3 1TT Tel: 01603 620710 Advert page 4 OP PD YA Tel: 01603 612768 Advert page 4 OP D Burlingham House Hebron House Dell Corner Lane, North Burlingham, 10-12 Stanley Avenue, Norwich NR7 0BE Norwich NR13 4EQ Tel: 01603 439905 AD Tel: 01603 270600 Advert page 86 OP D Highwater House Carrow Hill Home 104 Westwick Street, Norwich NR2 4SZ 2-4 Carrow Hill, Norwich NR1 2AJ Tel: 01603 766627 MH AD Tel: 01603 632626 MH We provide a safe and welcoming atmosphere for our guests ensuring that Hillcrest Burlingham House they are comfortable when they are staying with us away from home. Chiswick House 106 Thorpe Road, Thorpe, Norwich NR1 1RT provides: 3 Christchurch Road, Norwich NR2 2AD Tel: 01603 626073 OP D Our staff are able to provide quality personal care and ensure our residents u Activities Tel: 01603 507111 OP Holmwood are comfortable throughout the day. u Dementia Care 11 Harvey Lane, Norwich NR7 0BW u Day Care Corton House We treat all our residents as individuals and our staff pride themselves on Tel: 01603 433437 u Services City Road, Norwich NR1 3AP OP LDA MH listening to residents’ views and wishes regarding the care home. Tel: 01603 620119 OP John Grooms Court New features include a dedicated dementia unit with its own secure sensory Cromwell House 215 Sprowston Road, Norwich NR3 4HX garden, en-suites to all the bedrooms, and new central heating systems. Burlingham House Cecil Road, Norwich NR1 2QJ Tel: 01603 429400 PD YA Other changes include the installation of two lifts, a medical room where features: Tel: 01603 625961 residents can go if they feel unwell or can be seen by the dedicated doctor, OP Kemps Place u a hairdresser and a new kitchen. 31 Single Rooms Cypress Lodge Rackham Road, Norwich NR3 3JQ u 3 Dining Rooms 147a Yarmouth Road, Thorpe St Andrew, Tel: 01603 301090 LDA MH Burlington House is set within 22 acres of beautiful gardens, woodland and u 3 Sitting Rooms u Norwich NR7 0SA countryside - yet is easily accessible just off the A47. Secure garden/patio Laurel Lodge Care Home area Tel: 01603 409451 LDA 19 Ipswich Road, Norwich NR2 2LN u Large Conservatory We have a 5 star EHO rating for the kitchen and have proudly kept this stature Tel: 01603 502371 OP for the past 5 years. u Beauty Treatment Ellacombe Room Ella Road, Norwich NR1 4BP Mountfield u Hairdressers Tel: 01603 613173 Advert page 4 OP Millcroft, Norwich NR3 3LS u Latest Nurse-Call Tel: 01603 416201 Advert page 4 System Grays Fair Court OP D u 4 Resident WCs 266 Dereham Road, New Costessey, Mr & Mrs M Cammack – Woodstock u Lifts to all floors and Norwich NR5 0SN Wheelchair Access 44 Ketts Oak, Norwich NR9 3DJ u Palliative Care Tel: 01603 594747 OP Tel: 01603 812214 LDA u Dementia Care u Harvey Lane Old Vicarage, The Convalecent Care u Respite Care 9 Harvey Lane, Norwich NR7 0BG 85 Silver Road, Norwich NR3 4TF u Four bathrooms with Tel: 01603 304655 LDA YA Tel: 01603 767578 OP LDA MH YA assisted hoists Heath House Omnia 150-152 Thorpe Road, Norwich NR1 1RH 50 Sale Road, Norwich NR7 9TP Tel: 01603 618653 OP Tel: 01603 432457 MH Burlingham House Contact Us
Dell Corner Lane T: 01603 270600 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs Norwich, Norfolk E: [email protected] MH SI YA AD NR13 4EQ Visit www.carechoices.co.uk for further assistance with your search for care 87
APS/Burlingham House FP.indd 1 09/03/2016 11:36 Norwich care homes continued Advertisers are highlighted
Philadelphia House Penn Grove, Norwich NR3 3JL Tel: 01603 419175 Advert page 4 OP Point House Sprowston Road, Norwich NR3 4QN Tel: 01603 427249 LDA Shalom Care Home 147 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0SA Tel: 01603 432050 OP D PD LDA Somerley Somerleyton Street, Norwich NR2 2BT Tel: 01603 623582 Advert page 4 OP Talbots, The 13-15 Constitution Hill, Norwich NR3 4HA Tel: 01603 789450 OP LDA MH YA Thomas Tawell House 106 Magpie Road, Norwich NR3 1JH Tel: 01603 767526 OP SI Whitehall Lodge Residential Home 56-112 Whitehall Road, Norwich NR2 3EW Norwich Castle, Market and Memorial Gardens Tel: 01603 618332 OP YA
Norwich care homes with nursing Advertisers are highlighted
Cavell Court Larchwood Nursing & Residential Home 140 Dragonfly Lane, Cringleford, 133 Yarmouth Road, Thorpe St Andrew, Norwich NR4 7SW Norwich NR7 0RF Tel: 0333 321 1980 OP D PD MH YA Tel: 01603 437358 OP D PD YA
Church Green Lodge St Clement’s Nursing Home Aslake Close, Norwich NR7 8ET 170 St Clement’s Hill, Norwich NR3 4DG Tel: 01603 411855 OP D PD LDA MH SI YA Tel: 0808 281 9034 OP D Advert inside front cover Hawthorns Care Home, The Twin Oaks Nursing Home 270 Unthank Road, Norwich NR2 2AJ 1 Hudson Way, Chapel Break, Norwich NR5 9NJ Tel: 01603 743195 Tel: 01603 452302 OP PD OP PD Ivy Court Woodside House Ivy Road, Norwich NR5 8BF Woodside Road, Norwich NR7 9XJ Tel: 0808 223 5356 Advert page 92 OP D PD YA Tel: 01603 294649 Advert page 7 OP D PD YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
88 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care South Norfolk care homes Advertisers are highlighted
Acorn Park Adult Services Culrose Residential Home Andrews Furlong, Mill Road, Banham, Norwich Road, Dickleburgh, Diss IP21 4NS Norwich NR16 2HU Tel: 01379 741369 OP Tel: 01953 888656 LDA YA De Lucy House Alexander Court 40 Victoria Road, Diss IP22 4HZ Raymond Street, Thetford IP24 2EA Tel: 01379 671333 Advert page 94 OP D PD SI Tel: 01842 753466 OP D Dorrington House (Dereham) Ashcroft 28 Quebec Road, Dereham NR19 2DR Milestone House, Wicklewood, Tel: 01362 693070 OP D Wymondham NR18 9QL Dorrington House (Watton) Tel: 01953 607340 MH YA 73 Norwich Road, Watton, Thetford IP25 6DH Beauchamp House Tel: 01953 883882 OP D Proctor Road, Chedgrave, Norwich NR14 6HN Eckling Grange Tel: 01508 520755 Advert page 4 OP D Norwich Road, Dereham NR20 3BB Beeches, The Tel: 01362 692520 OP D SI West Harling Road, East Harling, Fairland House Norwich NR16 2NP Station Road, Attleborough NR17 2AS Tel: 01953 717886 OP D Tel: 01953 452161 OP Bilney Hall Feltwell Lodge East Bilney, Dereham NR20 4AL Lodge Road, Feltwell, Thetford IP26 4DR Tel: 01362 860246 OP D Tel: 01366 728282 OP D Brooke House Fenners Farm House Brooke Gardens, The Street, Norwich NR15 1JH Fersfield Road, Fersfield, Diss IP22 2AW Tel: 01508 558359 OP D YA Tel: 01379 687269 LDA YA Bungay House Harker House 8 Yarmouth Road, Broome NR35 2PE Flowerpot Lane, Long Stratton, Norwich NR15 2TS Tel: 01986 895270 OP D MH Tel: 01508 530777 Advert page 4 OP D Carleton House Care Home Harrisons Yard Rectory Road, East Carleton, Norwich NR14 8HT 5 Harrisons Yard, Diss IP22 4EL Tel: 01508 570451 OP Tel: 01379 640387 LDA Claxton House Hazeldown Care Home Church Lane, Claxton, Norwich NR14 7HY 21 High Street, Foulsham, Dereham NR20 5RT Tel: 01508 480312 LDA YA Tel: 01362 683307 MH Cresta Lodge Hethersett Hall Bungay Road, Poringland, Norwich NR14 7NA Hethersett, Norwich NR9 3AP Tel: 01508 492775 OP D Tel: 01603 294628 Advert page 7 OP D Croft, The Heywoods Grange 17 Croft Lane, Diss IP22 4NA Burston Road, Diss IP22 5SX Tel: 01379 651666 LDA Tel: 01379 652265 LDA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 89 South Norfolk care homes continued Advertisers are highlighted
High Oaks Lincoln House Care Home Rectory Road (Hall Green), Gissing, Diss IP22 5UU Woodgate Lane, Swanton Morley, Tel: 01379 674456 MH YA Dereham NR20 4LT Tel: 01362 637598 OP PD Hill Barn Church Lane, Sparham, Norwich NR9 5PP Linden Court Tel: 01362 688702 OP Church Walk, Watton IP25 6ET Tel: 01953 881753 Advert page 4 OP Hill Grove 1 Colney Lane, Cringleford, Norwich NR4 7RE Link House Links View, Sandy Lane East, Dereham NR19 2ED Tel: 01603 504337 OP Tel: 01362 696888 LDA YA Hill House Station Road, Pulham St. Mary, Diss IP21 4QT Lodge Care Home, The Watton Road, Ashill, Thetford IP25 7AQ Tel: 01379 608209 LDA Tel: 01760 440433 OP D Hollies and Hollies Lodge, The Louies Lane Brick Kiln Lane, Morningthorpe, 70 Louies Lane, Diss IP22 4EQ Norwich NR15 2LH Tel: 01379 650083 LDA Tel: 01508 530540 LDA MH YA Lynfield Kalmia & Mallow 22 Norwich Road, Ditchingham, Dereham Road, Watton, Thetford IP25 6HA Bungay NR35 2JL Tel: 01953 884597 LDA YA Tel: 01986 897196 LDA YA Kittens Lane Maple Tree Care Ltd 5 Kittens Lane, Loddon, Norwich NR14 6JU 2 Epsom Gardens, Dereham NR19 1TY Tel: 01508 528163 OP LDA YA Tel: 01362 697124 PD LDA SI YA Lancaster House Melton House Care Home 2 Portal Avenue, Watton, Thetford IP25 6HP 47 Melton Road, Wymondham NR18 0DB Tel: 01953 883501 OP D Tel: 01953 606645 Advert page 96 OP Laurels Care Home, The Merle Boddy House West Carr Road, Attleborough NR17 1AA 55 Norwich Road, Dereham NR20 3AX Tel: 01953 455427 OP D PD MH Tel: 01362 694643 LDA
With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Guide Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
90 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care South Norfolk care homes continued Advertisers are highlighted
Moorings, The Quebec Hall Limited Church Road, Earsham, Bungay NR35 2TJ Quebec Road, Dereham NR19 2QY Tel: 01986 892269 OP D Tel: 01362 692504 OP Mr & Mrs M Cammack – 14 Churchfields Red House Residential Home Hethersett, Norwich NR9 3AF Norwich Road, Kilverstone, Thetford IP24 2RF Tel: 01603 812082 LDA Tel: 01842 753122 OP D Nightingale Care Home Royal Mencap Society – Fryers Walk Church Lane, Welborne, Dereham NR20 3LQ 53 Castle Street, Thetford IP24 2DL Tel: 01362 850329 OP D Tel: 01842 766444 OP PD LDA MH YA Northfields Royal Mencap Society – 49a Northfields, West Earlham, Woodlands Residential Home Norwich NR4 7ES 51a Elm Road, Thetford IP24 3HS Tel: 01603 458865 PD LDA SI Tel: 01842 751241 LDA YA Oaklands Roydon Road Norwich Road, Scole, Diss IP21 4EE 27 Roydon Road, Diss IP22 4LN Tel: 01379 740646 OP D Tel: 01379 652673 LDA Oakridge Rest home SENSE Holmlea 26 Eastgate Street, North Elmham, 53a Shipdham Road, Toftwood, Dereham NR20 5HD Dereham NR19 1JL Tel: 01362 668842 OP Tel: 01362 854165 LDA SI Oaks & Woodcroft, The Shipdham Manor 2a Dereham Road, Mattishall, Dereham NR20 3AA Chapel Street, Shipdham IP25 7LB Tel: 01362 858040 LDA YA Tel: 01362 820939 OP D Oaktrees (Respite) St Edmunds 25-26 Norfolk Drive, Attleborough NR17 1QW Surrogate Street, Attleborough NR17 2AW Tel: 01953 457360 LDA Tel: 01953 452011 Advert page 4 OP Olive House St Leonards Court Olive Avenue, Newton Flotman, Norwich NR15 1PF 6 St Leonards Street, Mundford, Thetford IP26 5HG Tel: 01508 471718 OP Tel: 01842 878225 OP D Peverell Care Home St Mary’s Residential Care Home 54 Station Road, Foulsham, Dereham NR20 5RT Market Place, New Buckenham, Tel: 01362 684260 LDA Norwich NR16 2AN Tel: 01953 860956 OP Priorsmead Canterbury Way, Thetford IP24 1EB St Nicholas House Tel: 01842 752039 Advert page 4 OP Littlefields, Dereham NR19 1BG Tel: 01362 692581 Advert page 4 OP D Prospects for People with Learning Disabilities – 3 Norwich Road Taylor Road Long Stratton, Norwich NR15 2PG 7a Taylor Road, West Earlham, Norwich NR5 8LZ Tel: 01508 536059 LDA YA Tel: 01603 259916 PD LDA SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 91 Looking for quality care in Norfolk?
What matters to you, matters to us
Our highly skilled and passionate care teams take Ivy Court Norwich NR5 8BF time to get to know the people we care for and OfferingResidential , Nursing and Dementia care. their families to provide a real home from home environment. Brooklyn House Attleborough NR17 2AG We believe that every day should be filled with OfferingNursing and Dementia care. quality of life moments for our residents, where their physical, mental, emotional and spiritual needs are met with compassion and kindness. Cedar House Yelverton NR14 7PB It is also important to give attention to those little OfferingResidential , Nursing and Dementia care. details that make each resident a unique and special person. Oak Manor Scarning NR19 2PG If you’re looking for a care home that offers OfferingNursing and Dementia care. personalised care on a short stay or permanent basis, or you’d like some advice about funding the cost of care, come and discover how we can meet Sanford House East Dereham NR19 2SD your needs today. OfferingNursing and Dementia care.
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs CallCall 0808 0808 223 223 5356 5356 or or Email Email [email protected]@caringhomes.org 92 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care South Norfolk care homes continued
Walnut House Whitstone House 49 Norwich Road, Dereham NR20 3AS 49 Norwich Road, Dereham NR20 3AS Tel: 01362 698762 LDA Tel: 01362 698762 LDA YA Westfield House Willows, The 12 Westfield Road, Toftwood, Muriel Kenny Court, Hethersett NR9 3EZ Dereham NR19 1JB Tel: 01603 814915 LDA Tel: 01362 697828 OP D Windmill House Westward Barns Browick Road, Wymondham NR18 0QW Looking for Long Street, Great Ellingham, Tel: 01953 607651 OP D Attleborough NR17 1AW Woodstock Care Home Ltd Tel: 01953 453763 PD LDA MH YA The Green, Gressenhall, Dereham NR20 4DT Tel: 01362 860861 quality care in Westward Farm OP D SI School Lane, Besthorpe, York House Norfolk? Attleborough NR17 2LH 47 Norwich Road, Dereham NR20 3AS Tel: 01953 451542 LDA YA Tel: 01362 697134 OP
South Norfolk care homes with nursing Advertisers are highlighted
Austhorpe House Nursing Home Hassingham House Care Centre Norwich Road, Forncett St Peter, Hardingham Street, Hingham NR9 4JB Norwich NR16 1LG Tel: 0844 472 5173 OP D PD LDA MH SI YA Tel: 01953 789215 OP Lincoln House Care Home Brooklyn House Nursing Home Woodgate Lane, Swanton Morley, What matters to you, matters to us Queen’s Road, Attleborough NR17 2AG Dereham NR20 4LT Tel: 0808 223 5356 Advert page 92 OP Tel: 01362 637598 OP PD Our highly skilled and passionate care teams take Ivy Court Norwich NR5 8BF Buckingham Lodge Care Home Mayfields Care Home, The time to get to know the people we care for and OfferingResidential , Nursing and Dementia care. their families to provide a real home from home Buckingham Close, Carbrooke, Swan Lane, Tharston, Long Stratton, environment. Thetford IP25 6WL Norwich NR15 2UY Brooklyn House Attleborough NR17 2AG Tel: 01953 858750 OP D YA Tel: 01508 535500 OP D We believe that every day should be filled with OfferingNursing and Dementia care. quality of life moments for our residents, where Cedar House Nursing & Residential Home Oak Manor Nursing Home their physical, mental, emotional and spiritual Church Road, Yelverton, Norwich NR14 7PB Dereham Road, Scarning, Dereham NR19 2PG needs are met with compassion and kindness. Cedar House Yelverton NR14 7PB Tel: 0808 223 5356 Advert page 92 OP D Tel: 0808 223 5356 Advert page 92 OP D It is also important to give attention to those little OfferingResidential , Nursing and Dementia care. Ford Place Oakwood House Care Home details that make each resident a unique and Ford Street, Thetford IP24 2EP Old Watton Road, Colney, Norwich NR4 7TP special person. Oak Manor Scarning NR19 2PG Tel: 01842 422074 Advert page 7 OP PD YA Tel: 01603 851770 Advert page 94 OP D PD If you’re looking for a care home that offers OfferingNursing and Dementia care. Grove – Care Home with Nursing Physical Pastures, The personalised care on a short stay or permanent Disabilities, The 1-4 The Pastures, Yarmouth Road, basis, or you’d like some advice about funding the Scotts Hill, East Carleton, Norwich NR14 8HP Hales NR14 6AB cost of care, come and discover how we can meet Sanford House East Dereham NR19 2SD Tel: 01508 570279 Tel: 01508 486045 your needs today. OfferingNursing and Dementia care. PD YA PD LDA SI
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs CallCall 0808 0808 223 223 5356 5356 or or Email Email [email protected]@caringhomes.org Visit www.carechoices.co.uk for further assistance with your search for care 93 A choice of elderly care options in Norwich
If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Norwich could be something for you to think about, whether you’ve got our health insurance or not.
For friendly advice about your options, call our Elderly Care Support Line on: 01603 851 766
Lines are open seven days a week. We may record or monitor our calls.
Look for Oakwood House in the listings section.
Q116273 2448 2016 BPR00880
Award winning residential and dementia care
De Lucy House is a brand new, purpose-built care home set in an De Lucy House enviable position on the outskirts of Diss, Norfolk. Residential care 40 Victoria Road, DISS, Norfolk IP22 4HZ Dementia care The home is a new development from Greensleeves Care, an award- Call us now for more information: winning care charity whose mission is to deliver outstanding, high Respite care quality care to older people. 01379 671333 Private en-suite rooms www.delucyhouse.org.uk De Lucy House provides high quality care in comfortable surroundings with landscaped gardens and attractive communal areas. Private Superb menu rooms are well appointed and all have ensuite facilities. Activities co-ordinator
Our highly trained and caring staff are on hand 24 hours a day so Landscaped gardens you can be sure of one thing: the comfort and care of our residents is always our first concern. Come and see for yourself. 24 hour care staff Greensleeves Homes Trust is a registered charity in England and Wales No. 1060478
WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK
CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077
94 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care South Norfolk care homes with nursing continued Advertisers are highlighted
Sanford House Nursing Home Thorp House Danesfort Drive, Swanton Road, Church Road, Griston, East Dereham NR19 2SD Thetford IP25 6QA Tel: 0808 223 5356 Advert page 92 OP D PD Tel: 01953 881786 OP D
Saxlingham Hall Nursing Home Trees Nursing Home The Green, Saxlingham, Nethergate NR15 1TH 12 Candlers Lane, Harleston IP20 9JA Tel: 01508 499225 OP Tel: 01379 853919 OP PD
Sutherlands Nursing Home Walcot Hall Nursing Home 136 Norwich Road, Wymondham NR18 0SX Walcot Green, Diss IP22 5SR Tel: 01953 600900 OP D PD LDA YA Tel: 01379 641030 OP
West Norfolk care homes Advertisers are highlighted Adrian Lodge Coopers Mill 19 Gaywood Road, King’s Lynn PE30 1QT Mill Road, Walpole Highway, Wisbech PE14 7QJ Tel: 01553 760347 MH Tel: 01945 881249 LDA SI YA
Anchorage, The Coralyn House 78 Wootton Road, King’s Lynn PE30 4BS 12 Glebe Avenue, Hunstanton PE36 6BS Tel: 01553 765378 D LDA MH SI YA Tel: 01992 852061 LDA
Ashville House Crown Rest Home, The Fairfield Road, Downham Market PE38 9ET Station Road, Little Dunham, Tel: 01366 383428 OP King’s Lynn PE32 2DJ Tel: 01760 722039 OP PD SI Belgrave House School Road, Terrington St John, Delph House Wisbech PE14 7SE Wisbech Road, Welney, Wisbech PE14 9RQ Tel: 01945 880087 LDA Tel: 01354 610300 OP D PD SI
Brambles, The Docking House 44 Monks Close, Bircham Newton PE31 6RD Station Road, Docking, King’s Lynn PE31 8LS Tel: 01485 576062 PD LDA SI YA Tel: 01485 518243 OP D
Briar House Driftwood House Losinga Road, King’s Lynn PE30 2DQ Lynn Road, Hunstanton PE36 5HL Tel: 01553 760500 OP D Tel: 01485 532241 OP
Burman House Eastgate House Residential Home Mill Road, Terrington St John, Wisbech PE14 7SF 17 Littleport Street, King’s Lynn PE30 1PP Tel: 01945 880464 Advert page 4 OP Tel: 01553 691054 OP
Close Residential Home, The Fridhem Rest Home 53 Lynn Road, Snettisham, King’s Lynn PE31 7PT 79 Station Road, Heacham, King’s Lynn PE31 7AB Tel: 01485 540041 OP D Tel: 01485 571455 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 95 Amberley Hall Care Home - 55 Baldock Drive, Kings Lynn, Norfolk, PE30 3DQ 01553 670600 or [email protected] Goodwins Hall Care Home - Goodwins Road, Kings Lynn, Norfolk, PE30 5PD
01553 777994 or [email protected]
Athena Care Homes are a small family owned organisation with two homes in Kings Lynn, Norfolk. Our purpose is to create excellent
quality and homely environments with the highest standards of care, catering, activities and housekeeping.
We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings. Our expertise lies in Nursing, Residential, Dementia Nursing, Dementia Residential and End of Life Care.
If you would like to find out more please visit our website: www.athenacarehomes.co.uk “Our Family Caring for Yours”
You care that your Mum doesn’t feel pressured to join in all the activities. We care and make sure that Mary can sit quietly in her favourite spot and do the crossword.
We put the residents at the very heart of everything we do. The care in our homes is tailored to meet your specific needs. Why not pop in to look around and meet us?
Courtenay House Kings Lynn 01328 700646 Eastlands Norwich 01603 261281 Melton House Wymondham 01953 606645 St. Marys Crostwick 01603 898277 The Maltings Fakenham 01328 856362 Residential Care | Nursing Care Short-stay care | Dementia care End of Life/Palliative Care www.fshc.co.uk HEALTH CARE
developed by the publisher of this Guide With so many providers to choose from, where do you start? www.carechoices.co.uk can help.
• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
96 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care West Norfolk care homes continued Advertisers are highlighted
Gables Residential Home, The Mill House 22 Post Office Road, Dersingham, Litcham Road, Gayton, King’s Lynn PE32 1PQ King’s Lynn PE31 6HS Tel: 01553 636654 MH Tel: 01485 540528 OP PD Nightingale Lodge Gorselands Residential Home 8 Austin Street, Hunstanton PE36 6AL 25 Sandringham Road, Tel: 01485 533590 OP Hunstanton PE36 5DP Norfolk Lodge Tel: 01485 532580 OP 32 King’s Lynn Road, Hunstanton PE36 5HT Hickathrift House Tel: 01485 532383 OP D 217 Smeeth Road, Marshland St James, Wisbech PE14 8JB Old Maltings, The Cley Road, Swaffham PE37 7JW Tel: 01945 430636 OP D Tel: 01760 721398 OP PD SI High Haven Phoenix House Howdale Road, Downham Market PE38 9AG 6 Lynn Road, Snettisham, King’s Lynn PE31 7LP Tel: 01366 382205 Advert page 4 OP D Tel: 01485 544415 LDA King’s Lynn Residential Home Portland Street Austin Fields, King’s Lynn PE30 1PH 12-14 Portland Street, King’s Lynn PE30 1PB Tel: 01553 769098 OP Tel: 01553 769091 MH Lincoln Lodge Residential Home Rebecca Court For The Elderly 9 Staithe Road, Heacham, King’s Lynn PE31 7EF 2 Lincoln Square, Hunstanton PE36 6DL Tel: 01485 570421 Advert page 4 OP D Tel: 01485 535328 OP Sheiling, The Mallards, The 161 Wootton Road, King’s Lynn PE30 4DW Squires Hill, Marham, King’s Lynn PE33 9JT Tel: 01328 701142 Tel: 01553 676004 LDA LDA YA Mandalay Somerset Villa The Street, Marham PE33 9HP 19 Austin Street, Hunstanton PE36 6AJ Tel: 01485 533081 Tel: 01760 444175 LDA OP D Manor Farm Summerville House Hill Road, Ingoldisthorpe, Fenway, Heacham, King’s Lynn PE31 7BH King’s Lynn PE31 6NZ Tel: 01485 572127 OP D Tel: 01485 541977 OP PD SI Terrington Lodge Manton House 2 Lynn Road, Terrington St Clements, 5-7 Tennyson Avenue, King’s Lynn PE30 2QG King’s Lynn PE34 4JX Tel: 01553 766135 OP Tel: 01553 829605 OP D PD SI Merrimore House Westfields 39 Avenue Road, Hunstanton PE36 5HW Westfield Road, Swaffham PE37 7HE Tel: 01485 535299 PD LDA MH SI Tel: 01760 721539 Advert page 4 OP
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 97 West Norfolk care homes continued Advertisers are highlighted
Winchley Home Wootton Road, 244 Rectory Lane, West Winch, King’s Lynn PE33 0NR 244 Wootton Road, King’s Lynn PE30 3BH Tel: 01553 841582 D Tel: 01553 676004 LDA YA
Woodlands Wyndham House Grimston Road, South Wootton, Manor Road, North Wootton, King’s Lynn PE30 3HU King’s Lynn PE30 3PZ Tel: 01553 672076 Advert page 4 OP D Tel: 01553 631386 D
West Norfolk care homes with nursing Advertisers are highlighted
Amberley Hall Care Home Meadow House Nursing Home 55 Baldock Drive, King’s Lynn PE30 3DQ Norwich Road, Swaffham PE37 8DD Tel: 01553 670600 Advert page 96 OP D PD YA Tel: 01760 725146 PD YA
Courtenay House Care Home Millbridge Care Home Fakenham Road, Tittleshall, King’s Lynn PE32 2PF 4 Lynn Road, Heacham, King’s Lynn PE31 7HY Tel: 01328 700646 Advert page 96 OP D Tel: 01485 570349 OP D PD
Diamond House Paddocks Care Home, The Bennett Street, Downham Market PE38 9EJ 45 Cley Road, Swaffham PE37 7NP Tel: 01366 385100 OP D Tel: 01362 637598 OP D
Downham Grange Park House Hotel – Care Home with Nursing Clackclose Road, Downham Market PE38 9PA Physical Disabilities Tel: 01366 387054 OP Sandringham, King’s Lynn PE35 6EH Tel: 01485 543000 Advert page 14 OP PD LDA SI YA Faro Lodge Advert inside Galyon Road, King’s Lynn PE30 3YE front cover Victoria Hall Tel: 01553 679233 OP D PD LDA MH SI YA New Road, Shouldham PE33 0DF Tel: 01366 347276 OP D Goodwins Hall Care Home Goodwins Road, King’s Lynn PE30 5PD Tel: 01553 777994 Advert page 96 OP D PD YA
Holmwood House Care Centre 40 Whitecross Road, Swaffham, Norfolk PE37 7QY Tel: 01760 724404 OP D PD
Iceni House Jack Boddy Way, Swaffham, Norfolk PE37 7HJ Tel: 01760 720330 OP D YA
Lower Farm Care Home with Nursing 126 Grimston Road, South Wootton, King’s Lynn PE30 3PB Boal Quay, King’s Lynn Tel: 01553 671027 OP PD YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
98 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold
Bishop Herbert House 87 Cavell Court 88 A Bluebird Care Cawston Care Home 85 Abbeville Lodge 76 (Norwich & North Norfolk) 17 Cedar House Nursing & Abbeville Residential Care Home Boundary House 78 Residential Home 93 76 Brackendale House 78 Chiswick House 87 Abbeville Sands 76 Brambles, The 95 Church Farm Residential Abbottswood Lodge 78 Breckland Care at Home 17 Care Home 76 Ability 2 Care 17 Briar House 95 Church Green Lodge 88 Able Care Agency Ltd 17 Broadacres Care Home 78 Claremont Nursing Home 78 Able Community Care 17 Broadland House Clarence House Care Home 85 Acorn Park Adult Services 89 Residential Care Home 76 Clarence Lodge 76 Addocare Scole 17 Broadlands Park Clark James Norwich Ltd 17 Adrian Lodge 95 Residential Care Home 78 Claxton House 89 Affinity Trust – Domiciliary Care Broadview 76 Close Residential Home, The 95 Agency – Norfolk 17 Brooke House 89 Coach House Ltd, The 76 Ailwyn Hall 78 Brooklands Nursing & Complete Caring Ltd 17 Aitken House 78 Residential Home 85 Connie’s Care Services Ltd 18 Alexander Court 89 Brooklodge 79 Coopers Mill 95 Alexandra House Nursing and Brooklyn House Coralyn House 95 Residential Care Home 78 Nursing Home 93 Corton House 87 AlliCare Ltd 17 Brundall Care Home 85 Courtenay House Care Home 98 Allied Healthcare 17 Buckingham Lodge Care Home 93 Cranleigh 79 Amber House – Great Yarmouth 76 Bungay House 89 Cranmer House 79 Amberley Hall Care Home 98 Burgh House Residential Care Cresta Lodge 89 Anchorage, The 95 Home Ltd 76 Creswick House 79 Apple Homecare 17 Burlingham House 87 Croft, The 89 Argyll Care 17 Burman House 95 Cromwell House 87 Argyll House 78 Crossroads Care East Anglia 18 Ashcroft 89 Crossways 79 Ashfields 78 C Crown Care Norwich 18 Ashville House 95 Caister Lodge 76 Crown Rest Home, The 95 Ashwood House – Norwich 78 Callum House 79 Culrose Residential Home 89 Austhorpe House Camphill Communities Cypress Lodge 79, 87 Nursing Home 93 East Anglia 17 Availl (Norwich) 17 Care Company UK Ltd, The 17 Avery Lodge Residential Home 76 Care Management Group – D Aylsham Homecare 17 Magnolia Cottage 79 Dalmeny House 79 Aylsham Manor, The 78 Care Management Group – Daybreak Support Services 18 New Dawn 79 Decoy Farm 78 Care Management Group – Dedicated Care East Anglia 18 B Tamarisk House 79 Delph House 95 Badgers Wood 78 Care With Compassion 17 De Lucy House 89 Bainbridge Close 17 Caremark (Norwich) 17 Diamond House 98 Bay Tree House 87 Caremark (West Norfolk) 17 Dimensions East Anglia BB Healthcare 17 Carewatch (Central Norfolk) 17 Domiciliary Care Office 18 Beauchamp House 89 Carewatch (Norwich) 17 DMN Head Office 18 Beeches, The 89 Caring in Care Ltd – Docking House 95 Belgrave House 95 Holly Cottage 79 Dorley House 18 Better Healthcare Services Carleton House Care Home 89 Dormie House Residential (Norwich) 17 Carrow Hill Home 87 Care Home 79 Bilney Hall 89 Casarita 79 Dorrington House (Dereham) 89
Visit www.carechoices.co.uk for further assistance with your search for care 99 Index continued Advertisers are in bold
Dorrington House (Watton) 89 Fridhem Rest Home 95 Hellesdon Bungalows 81 Dorrington House (Wells) 79 Furze Hill House 79 Helping Hands Norwich 19 Doughty’s 18 Heritage Care East Anglia Downham Grange 98 Domiciliary Branch 19 Drayton Wood 79 G Heronlea Residential home 81 Driftwood House 95 Gables Residential Home, The 97 Heron Lodge 85 Dunsland 79 Gables, The 76, 79 Hethersett Hall 89 Dussindale Park 85 Genesis Residential Heywoods Grange 89 Care Home Ltd 76 Hickathrift House 97 Gentle Folk Community Care 19 Hickling House 81 E Georgina House Care Home 76 Highfield Residential Ealing House Georgina House Domiciliary Care Home 81 Residential Care Home 76 Care Agency 19 High Haven 97 Eastgate House Glendon House 79 High Oaks 90 Residential Home 95 Glenholme 81 High Oaks Community Eastlands Care Home 79 Goodwins Hall Care Home 98 Care and Support 19 Eckling Grange 89 Gorselands Residential Home 97 Highwater House 87 Elite Care 18 Grays Fair Court 87 Hill Barn 90 Ellacombe 87 Great Hospital Domiciliary Hillcrest 87 Elms Residential Service, The 19 Hill Grove 90 Care Home, The 76 Greenacres 81 Hill House 90 Elsenham House Grenville Court Care Home 85 Hive, The 19 Nursing Home 85 Gresham Care Home 78 Hollies and Hollies Lodge, The 90 Empathy Care East Grove – Care Home with Nursing Holmwood 87 Anglia Limited 19 Physical Disabilities, The 93 Holmwood House Care Centre 98 Eversley Nursing Home 78 Gryphon Place 85 Home Instead Senior Care 19 Extra Hands Home Services Ltd 19 Guild Care 19 Home is where the heart is – Extra Hands of Heacham Ltd 19 Homecare 19 Homestead House 81 H Home Support Matters East 19 F Hales Group Ltd 19 Home Support Matters West 21 Fairland House 89 Hales Lodge 76 Honeysuckle Cottage 81 Fairway House 19 Halsey House 85 Housing & Care 21 – Faldonside Lodge 79 Halvergate House 85 Hunstanton 21 Faro Lodge 98 Hamilton House & Mews 85 Felmingham Old Rectory 79 Happy2care 19 Feltwell Lodge 89 Harker House 89 I Fenners Farm House 89 Harp Care 19 I Care Service 21 Field View 79 Harrisons Yard 89 Iceni House 98 First Choice Homecare 19 Harvey Lane 87 Iceni Lodge 76 Fisher Healthcare Ltd 19 Hassingham House Independence Matters 21 Fitzroy Support at Home – Care Centre 93 Independence Matters City Norfolk 19 Hawthorns Care Home, The 88 Personal Assistant Service 21 Fitzroy Supported Living – Hazeldown Care Home 81, 89 Independence Matters Norfolk Central 19 Heathers 81 Floating Support City 21 Fitzroy Supported Living Heathers Nursing Home, The 78 Independence Matters King’s Norfolk West 19 Heath Farm House Care Centre 81 Lynn Supported Living 21 Florence House 19, 76 Heathfield 87 Independence Matters Long Ford Place 93 Heath House 87 Stratton Supported Living 21 Fortress Care Services 19 Heathcote 87 Independence Matters Norwich Foxhill 79 Hebron House 87 Supported Living 21
100 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold
Independence Matters Personal Linden Court 90 Monument Care Ltd 23 and Community Support Lindum 81 Moorings, The 91 Services Personal Assistant Link House 90 Mountfield 87 Services North 21 Little Acorns 21, 78 Mount Residential Independence Matters Lodge Care Home, The 90 Care Home, The 82 Personal and Community Louies Lane 90 Mr & Mrs M Cammack – 14 Support Services Personal Lower Farm Care Home Churchfields 91 Assistant Services South 21 with Nursing 98 Mr & Mrs M Cammack – Ingham Old Hall Care Home 81 Lydia Eva Court 77 Woodstock 87 Insignia Healthcare Solutions 21 Lyles House 81 Munhaven 82 Interserve Healthcare – Lynfield 90 Norwich 21 Ivy Court 88 N Ivydene Residential Home 77 M NCC First Support – Eastern 23 Mallards, The 97 NCC First Support – Southern, Maltings Care Home, The 82 Northern & Norwich 23 J Mandalay 97 NCC First Support – Western 23 Jark Healthcare 21 Manorcourt Home Care 21 New Boundaries Group – Jeesal Kelling Park 81 Manorcourt Homecare 21 329 Fakenham Road 82 John Grooms Court 21, 87 Manor Farm 97 New Boundaries Group – Joseph House 77 Manor House 82 331 Fakenham Road 82 Manor House, The 82 New Boundaries Group – Manton House 97 2 Lloyd Road 82 K Maple Tree Care Ltd 90 Newhaven 82 Kalmia & Mallow 90 Marine Court Residential Home 77 Newnham Green 77 Kemps Place 87 Marrams 77 Nightingale Care Home 91 Kensington Lodge 81 Martham Lodge Nightingale Centre, The 23 Kevlin House 81 Residential Care Home 77 Nightingale Lodge 97 Keys Hill Park 81 Mary Chapman Court 82 Norfolk Lodge 97 Kingsgate Residential Home 81 Mayfields Care Home, The 93 Norfolk Quality Care Ltd 23 King’s Lynn Residential Home 97 Mead Lodge Residential Care 82 Norfolk SCP 23 Kittens Lane 90 Meadow House Nursing Home 98 Northfields 91 Klair House 81 Mears Care Ltd 21 Northgate House Mears Homecare Limited (Norwich) 82 Norfolk 21 Norvic Healthcare Anglia 23 L Melton House Care Home 90 Norwich Office 23 Lambert House 21, 81 Mencap – North Suffolk and NR Care Ltd 23 Lancaster House 90 Coastal Domiciliary Nurse Plus and Carer Plus Larchwood Nursing & Care Agency 23 (UK) Ltd 23 Residential Home 88 Merle Boddy House 90 Laurel Lodge Care Home 87 Merrimore House 97 Laurels Care Home, The 90 Middleton’s Lane 82 O Laurels, The 81 Mid Norfolk Mencap Oak Bungalow 85 Leaf Homecare and Community Support Services 23 Oak Court 85 Support Services 21 Millbridge Care Home 98 Oak Farm 85 Letheringsett Hall 81 Mill House 97 Oaklands 91 Lilas House 81 Mill House & Cottages 82 Oak Lodge 82 Limes, The 81 Mill House, The 85 Oak Manor Nursing Home 93 Lincoln House Care Home 90, 93 Mill Lodge 23, 77, 85 Oakridge Rest Home 91 Lincoln Lodge Residential Miss Bridget Jane Marshall – Oaks & Woodcroft, The 91 Home For The Elderly 97 43 Freeman Street 82 Oaktrees (Respite) 91
Visit www.carechoices.co.uk for further assistance with your search for care 101 Index continued Advertisers are in bold
Oakwood House Purely Care 25 Somerley 88 Care Home 93 Somerset Villa 97 Old Barn, The 23 South Norfolk Carers Ltd 25 Old Maltings, The 23, 97 Q Springdale 83 Old Rectory Care Home, The 82 Quebec Hall Limited 91 Squirrels 25, 85 Old Rectory – Hevingham, The 82 St Brannocks 83 Old Rectory, The 77 R St Clement’s Nursing Home 88 Old Vicarage, The 82, 87 St David’s Nursing Home 85 Olive House 91 Reachout Norfolk 25 St Davids Residential Oliver Court 77 Rebecca Court 97 Care Home 77 Omnia 87 Red House St Edmunds 91 Orchards Residential Residential Home 25, 91 St Edmunds Residential Home 77 Care Home, The 77 Redlands House 82 St James Care Head Office 25 Overbury House Nursing and Ritson Lodge 78 St Leonards Court 91 Residential Home 85 Rookery, The 25, 82 St Mary’s Care Home 83 Rose Meadow 82 St Mary’s Residential Rosedale House 82 Care Home 91 P Roseland Lodge 77 St Michael’s Court 85 Paddocks Care Home, The 98 Royal Mencap Society – St Nicholas House 91 Park House 77 Fryers Walk 91 St Nicholas Nursing Home 83 Park House Hotel – Care Royal Mencap Society – Norfolk Star Home Care 25 Home with Nursing Physical Domiciliary Care Agency 25 Stepping Out 77 Disabilities 98 Royal Mencap Society – Strawberry Field 83 Pastures, The 93 Woodlands Residential Home 91 Summerville House 97 Patina’s Homecare Services 23 Roydon Road 91 Sun Court Nursing Home 85 PCT Care Services Ltd Sunnycroft Care Home 83 Head Office 23 Sunnyside 77 Peverell Care Home 82, 91 S Sunrise Healthcare Ltd 25 Philadelphia House 88 S & M Healthcare 25 Support at Home Service in Phoenix Homecare Salcasa 83 Great Yarmouth and Waveney 25 (Norfolk) Ltd 23 Salisbury Residential Home 77 Support Me At Home Phoenix House 97 Sanford House Main Office 25 Pineheath 82 Nursing Home 95 Sutherlands Nursing Home 95 Pine Lodge 78 Saxlingham Hall Nursing Home 95 Swanrise 77 Pinetops 82 Saxon House 25 Swanton Community Support 25 Point House 88 Scarborough House 83 Swanton House Care Centre 85 Portland Street 97 Scope Inclusion Norfolk 25 Sydney House 83 Premier Homecare 23 Seahorses Nursing Home 78 Prestige Nursing Norwich 23 SENSE Holmlea 91 Prime Life Ltd – 32 South Street 82 Serenity Care East Anglia Ltd – T Priorsmead 91 Administrative Offices 25 Talbots, The 88 Priory Social Care 23 Shalimar 83 Taylor Care & Car 25 Progress House 23 Shalom Care Home 88 Taylor Road 91 Progress Pathways Sheiling, The 97 Terrington Lodge 97 Domiciliary Care 23 Shiels Court Care Home 83 Thomas Tawell House 88 Prospects for People with Shipbourne House Ltd 83 Thorp House 95 Learning Disabilities – 3 Shipdham Manor 91 Treehaven Bungalows 83 Norwich Road 91 Shires, The 83 Treehaven Rants 83 Provider Services HQ 23 Shulas 83 Trees Nursing Home 95 Pulse – Norfolk 25 Simply Homecare 25 Trust Care Agency 25
102 This Guide’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold
Twin Oaks Nursing Home 88 Walnut House 93 Winchley Home 98 Two Acres Care Home 85 Walsham Grange 85 Windmill Care Home, The 77 Two School Cottages 83 Warren, The 83 Windmill House 93 Wensum Way 83 Wishing Well, The 83 U Westbrook House 83 Withheart Homecare 25 Westfield House 93 Woodland Care Home 85 Ur Choice Care Ltd 25 Westfields 97 Woodlands 98 Westminster Homecare Ltd Woodside House 88 (Norwich) 25 V Westward Barns 93 Woodspring House 83 Vicarage Road 83 Westward Farm 93 Woodstock Care Home Ltd 93 Victoria Hall 98 Whitehall Lodge Residential Wootton Road, 244 98 Vineries, The 77 Home 88 Worstead Lodge 83 Voyage (DCA) (East 2) 25 Whitehaven Residential Care Wyndham House 98 Home 83 Whitstone House 25, 93 W Willowdene 83 Y Walcot Hall Nursing Home 95 Willows, The 93 York House 93
Other advertisers
Ashtons Legal 68 Four Seasons Health Care 96 Athena Care Homes 96 Greensleeves 94 Barchester Healthcare 7 Harford Hill Dementia Day Service 22 Bupa 94 Independence Matters Inside front cover & 22 Care Choices Website 10, 18, 53, 90, 96 Leonard Cheshire Disability 14 Care Select 61, 94 MH Care Ltd 22 Carebase 84 Norfolk Care Homes 80 Careline Community Service 28 Norse Care 4 Caring Homes 92 Oulton Park 7 Eastern Mobility 9 Quartz Healthcare 60 Engage Norfolk 30 Wiltshire Farm Foods 42
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-88-4 Printed in England. Ref. No: 4001/Norfolk12/0416. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Norfolk County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler.
Visit www.carechoices.co.uk for further assistance with your search for care 103 The Heathers C A R E H O M E W I T H N U R S I N G
50 Beccles Road, Bradwell, Great Yarmouth NR31 8DQ Tel: 01493 652944
The Vineries C A R E H O M E F O R T H E E L D E R L Y
Winterton Road, Hemsby, Great Yarmouth NR29 4HH Tel: 01493 732171
Sunnycroft C A R E H O M E F O R T H E E L D E R L Y
113 Fakenham Road, Taverham, Norwich NR8 6QB Tel: 01603 261957