Norfolk Your Guide to Care and Support for Adults 2016
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Norfolk Your guide to care and support for adults 2016 • Staying independent • Home support • Day services • Specialist care • Useful contacts • Care homes Norwich CCG • South Norfolk CCG North Norfolk CCG • West Norfolk CCG In association with East (Great Yarmouth & Waveney) CCG www.carechoices.co.uk www.norfolk.gov.uk Your loved ones matter... Are you looking for support to help someone you love stay in their own home? At Independence Matters we understand the importance of being able to live independently. Covering the whole of Norfolk, we are a trusted local organisation experienced in providing high quality care. We offer highly flexible, person centred support that focuses on the needs and aspirations of the individual. Our ‘help at home’ services can provide support with: Personal care needs and help with We will work with you and your medication loved ones to be as flexible as we can to provide the care and support Household tasks including meal that you need, when you want it. preparation We offer reliability, consistency and Companionship and having fun continuity of our support workers. Our staff are carefully recruited for Staying active and getting out and about their values and provided with Visits to your GP, hospital and dentist ongoing training and development, because delivering excellent care is Looking after your pets at the heart of all we do. Dementia care To find out more or talk... t: 0300 790 0508 e: [email protected] w: www.independencematters.org.uk In partnership with Contents Welcome – from Norfolk County Council and Moving from an acute hospital to a community the NHS in Norfolk 5 hospital 55 Staying in your own home 6 Other help, advice and services 55 Norfolk Directory 6 Housing choices 56 Meals on wheels and lunch clubs 6 Housing with care 56 Norfolk Library and Information Service 6 Sheltered housing 56 Home Shield Norfolk 8 Housing and support for adults of working age 56 Assistive technology and community alarms 9 Housing options 57 Equipment to aid daily living 9 Care homes 58 What can I do if I need urgent help? 13 Types of care home 58 Home care and home support 13 Out of county care options 58 Home support providers 17 Older People’s Community Outreach Service 26 Specialist care 60 Housing-related support 26 Learning disability 60 Handyperson schemes 26 Dementia care 60 Day services and day centres 29 Mental health 62 Day services listings 31 Palliative and end of life care 63 Sensory impairments 64 Living well 41 Local schemes and services to promote your Paying for care 65 wellbeing 41 Your Personal Budget 65 Healthwatch Norfolk – your voice improving Direct Payments 65 your services 43 What will you have to pay for your care? 66 Advice if you’re self-funding 68 Keeping safe 43 Independent financial advice 70 Norfolk Trusted Trader Scheme 43 Falls in Norfolk 43 Essential information 71 Keeping safe – fire safety at home 45 Comments, compliments and complaints 71 Safeguarding adults 45 This guide’s helpline 71 Hate incidents and hate crime 47 Useful contacts 72 Domestic abuse 47 Care home listings 76 Carers 48 Index 99 Carers’ assessments 49 Young carers and young adult carers 49 Arranging your care 50 How do I get help and support? 50 Norfolk County Council and Norfolk’s Clinical Commissioning Groups’ Your choices 51 distribution of this publication does not constitute their support or recommendation of any of the products or services in it. All the listings The Harwood Care and Support Charter 52 in this publication of care homes, care homes with nursing and home Inspection and registration of care services 52 care providers are supplied by the Care Quality Commission (CQC), Norfolk Independent Care (NIC) 52 and Norfolk County Council, Norfolk’s Clinical Commissioning Groups and Care Choices cannot be held liable for any errors or omissions. Advocacy 53 Please check the CQC website www.cqc.org.uk for up-to-date Leaving hospital 54 information. The listings for accredited day centres and day services is provided by Norfolk County Council. To our knowledge, this was First steps 54 correct at the time of going to press. Listings are subject to change NHS Continuing Healthcare 55 over the life of this publication. Please check Norfolk County Council’s Moving from hospital to a care or nursing home 55 website for up-to-date information www.norfolk.gov.uk/daycentres For extra copies of this Directory, free of charge, call Norfolk County Council on 0344 800 8020. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Norfolk’s largest residential care provider As Norfolk’s largest residential care provider, we are proud to support nearly 1400 people, many of whom are living with dementia. We aim to provide individualised care, with dignity at the heart of everything we do, in a warm and friendly environment, with well-trained staff to care and support our residents and their loved ones. We know choosing a care home is a very important decision. We will provide: • 24 hour care and support in a happy environment that feels like home • A friendly team of qualified, well-trained staff • Opportunities to enjoy new friendships and try new activities • A strong emphasis on welcoming families and friends at all times If you would like to know more about living with us, including information about rooms at Mayflower Court, our new dementia care home at the Bowthorpe Care Village, please contact us: Telephone: 01603 894366 Email: [email protected] www.norsecare.co.uk Twitter: @norsecare Welcome – from Norfolk County Council and the NHS in Norfolk Welcome to this guide. We hope it will give you, or Support which provides support to help you regain a relative or friend, lots of useful information to help your skills or confidence so that you can live more you stay independent for as long as possible and independently – see page 54 for more information. details of organisations that can help you do this. Trying to find the right information to help you stay Many people have told us that they would like some independent and make choices about your care and more information about day centres and day services. support isn’t always easy. We are pleased to support We are pleased to tell you that for the first time our this guide and hope you’ll find it useful. You are guide contains a listing for these – please see page 31 welcome to contact us (see below) if you need more for more information. information. We have also been encouraging lots of organisations Harold Bodmer, Executive Director of Adult and groups to put their information on the Norfolk Social Services, Norfolk County Council Directory. You can use this to find out about clubs, groups, events and organisations in your local area – Andy Evans, Chief Executive, Health East please see page 6 for more information. (Great Yarmouth and Waveney CCG) Mark Taylor, Chief Officer, North Norfolk CCG At Adult Social Services, we are changing the way we carry out some of our assessments so that you can Jo Smithson, Chief Officer, Norwich CCG get help and advice sooner. If we are not able to help you over the phone when you first contact us, we may Antek Lejk, Chief Officer, South Norfolk CCG ask you to come to a community clinic. As well as a discussion with a worker from Adult Social Services, Sue Crossman, Chief Officer, West Norfolk CCG other organisations that may be able to help you will also be there. More information about Adult Social Services is available by contacting us on: 0344 800 8020 or on While many people can stay independent with little or our website at: www.norfolk.gov.uk/adultcare no support from health and social care services, other Textphone: 0344 800 8011 people have a range of care and support needs. We Text message: 07767 647670 have recently put some extra funding in to Norfolk First Fax: 0344 800 8012 Checklists For more information about health in Norfolk, Home support agency 15 please see: Care homes 59 Health East (Great Yarmouth and Waveney) Residential dementia care 62 Web: www.greatyarmouthandwaveneyccg.nhs.uk North Norfolk Listings – care homes and care homes Web: www.northnorfolkccg.nhs.uk with nursing Norwich Web: www.norwichccg.nhs.uk East Norfolk 76 North Norfolk 78 South Norfolk Norwich 87 Web: www.southnorfolkccg.nhs.uk South Norfolk 89 West Norfolk West Norfolk 95 Web: www.westnorfolkccg.nhs.uk Visit www.carechoices.co.uk for further assistance with your search for care 5 Staying in your own home Norfolk Directory The Norfolk Directory is a reference. useful online directory that • To register a group, club or service. can be used to find a range • To see what is available in an area already before of clubs, organisations, setting up another group/club, to prevent groups and services in Norfolk. The search results duplication. can be narrowed to just those organisations within • To see where there are gaps in areas for a one, five or ten miles of your postcode or widened particular group or club and set one up. to include the whole of Norfolk. There is a What’s • To give feedback on a club or service through ‘rate On feature to allow you to go to a specific day to and review’. see what’s on in your area. To find out more about the Directory please go to: There are many ways that the Directory can be www.norfolk.gov.uk/directory used: • To look up clubs etc.