AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
Audit & Assessment of Quality of Service Of
Cellular Mobile Telephone Service For Telecom Regulatory Authority Of India
North Zone – Rajasthan Service Area
(July 2014 – September 2014)
Prepared by TÜV SÜD SOUTH ASIA PVT. LTD, C-153/1, Okhla Industrial Estate, Phase-1, New Delhi – 110020
Telephone 011- 30889611 TUV-SUD SOUTH ASIA PRIVATEUNICEF LIMITED Lucknow OfficePage 1 Fax: 011-30889595
AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
PREFACE
The Telecom Regulatory Authority of India (TRAI) was established in 1997 by an Act of Parliament, called the Telecom Regulatory Authority of India Act, 1997, to regulate telecom services. The Authority‟s mission is to ensure that the interest of consumers are protected and at the same time to nurture conditions for growth of telecommunications, broadcasting and cable services in a manner and at a pace which will enable India to play a leading role in emerging global information society.
The Authority, in exercise of its functions as per the provisions in the TRAI Act, has been entrusted to measure the Quality of Service provided by the Service Providers from time to time and to compare them with the benchmarks so as to assess the level of performance. In pursuance of this, TRAI has appointed M/s TUV-SUD South Asia Pvt. Ltd. to carry out “Audit and Assessment of Quality of Service” provided by Basic (Wire line), Cellular Mobile and Broadband service providers in terms of the benchmarks specified in the respective regulations, in North and West Zones.
TUV-SUD South Asia carried out QoS audit as per the norms of TRAI in all the eight circles / services areas of the North Zone and four circles of the West Zone. This report details the performance of the various service providers in Rajasthan circle against the QoS bench marks laid down by TRAI in the respective regulations.
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Table of Contents 1. BACKGROUND ...... 6 2. OBJECTIVES AND METHODOLOGY ...... 9 3. SAMPLE SIZE ...... 11 3.1 SAMPLING FOR CELLULAR MOBILE (WIRELESS) SERVICE PROVIDERS ...... 11 3.2 SAMPLING FOR BASIC (WIRE LINE) SERVICES ...... 12 3.3 SAMPLING FOR BROADBAND SERVICE PROVIDERS ...... 12 4. EXECUTIVE SUMMARY ...... 14 5. PMR AUDIT REPORTS:...... 17 5.1 MONTHLY PMR: ...... 17 5.1.1 BUSY HOUR OF VARIOUS SERVICE PROVIDERS: ...... 17 5.1.2 SWITCHES/BSC/BTS DETAILS OF SERVICE PROVIDERS: ...... 17 5.1.3 QOS PERFORMANCE OF MONTHLY PMR – JULY 14 MONTH: ...... 18 5.1.4 QOS PERFORMANCE OF MONTHLY PMR – AUGUST 14 MONTH: ...... 19 5.1.5 QOS PERFORMANCE OF MONTHLY PMR – SEPTEMBER 14 MONTH: ...... 20 5.1.6 QOS PERFORMANCE OF QUARTERLY PMR –AVERAGE OF QE- SEPTEMBER 14 (JULY TO SEPTEMBER 2014 MONTHS AUDITED DATA) ...... 21 5.1.7 KEY FINDINGS ON MONTHLY PMR AUDIT REPORTS: ...... 22 5.2 LIVE MEASUREMENT DATA (3-DAYS) FOR CELLULAR MOBILE SERVICE PROVIDERS (NETWORK SERVICE QUALITY PARAMETER): ...... 25 5.2.1 LIVE MEASURMENT DATA (3-DAYS) – JULY 14 MONTH: ...... 25 5.2.2 LIVE MEASURMENT DATA (3-DAYS) – AUGUST 14 MONTH:...... 26 5.2.3 LIVE MEASURMENT DATA (3-DAYS) – SEPTEMBER 14 MONTH: ...... 27 5.2.4 QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT AUDITED DATA (AVERAGE OF JULY TO SEPTEMBER 2014) ...... 28 5.2.5 KEY FINDING ON 3 DAYS LIVE MEASUREMENTS:...... 28 5.2.6 DETAILED NETWORK DATA ASSESSMENT OF CELLULAR MOBILE TELEPHONE SERVICES: ...... 29 5.3 CUSTOMER SERVICE QUALITY PARAMETERS MEASUREMENT FOR CMTS-QE-SEPT-14: . 36 5.3.1 QUARTERLY CUSTOMER SERVICE DELIVERY (CSD) AUDITED DATA FOR CELLULAR MOBILE SERVICES (JULY TO SEPTEMBER 2014 MONTHS AUDITED DATA): ...... 36 5.3.2 3 DAYS LIVE CSD AUDITED DATA FOR CELLULAR MOBILE SERVICES (QE - SEPT. 2014): ...... 39 KEY FINDINGS: CUSTOMER SERVICE DELIVERY PARAMETERS ...... 40 6. LIVE CALLING ASSESSMENT: ...... 42 6.1 INTER OPERATOR CALLS ASSESSMENT: ...... 42 6.2 CUSTOMER CARE / HELPLINE ASSESSMENT: ...... 43 6.3 LIVE CALLING ASSESSMENT FOR BILLING COMPLIANTS: ...... 43
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6.4 LEVEL -1 CALLING ASSESSMENT: ...... 44 7. OPERATOR ASSESTID DRIVE TEST...... 46 7.1 DETAIL OF THE ROUTES COVERED DURING THE DRIVE TESTS: ...... 56 7.2 SSA WISE DRIVE TEST OBSERVATION: ...... 59 7.3 KEY FINDINGS ON DRIVE TEST: ...... 62 8. GRAPHICAL REPRESENTATION (CMTS): ...... 64
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1. BACKGROUND
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1. BACKGROUND
Telecom Regulatory Authority of India has been entrusted to “lay down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect interest of the consumers of telecommunication services” vide sub-clause (v) of clause (b) of sub-section (1) of section 11 of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997).
The purpose of laying down Quality of Service Parameters is to:
i) Create conditions for consumer satisfaction by making known the quality of service, which the Service provider is required to provide, and the user has a right to expect.
ii) Measure the Quality of Service provided by the Service Providers from time to time and to compare them with the norms so as to assess the level of performance.
iii) Generally protect the interests of consumers of telecommunication services.
TRAI, the regulatory watch dog for the Quality of Service for the telecom services – Basic (Wire line), Cellular Mobile (Wireless) and Broadband has commissioned M/s TUV-SUD South Asia Pvt. Ltd. for conducting audit and assessment of quality of service of service providers, in terms of the benchmarks specified in the “The Standards of Quality of Service of Basic Telephone Service (Wire line) and Cellular Mobile Telephone Service
Regulations, 2009 (7 of 2009) dated 20th March, 2009 and the Quality of Service of Broadband Service
Regulations, 2006 (11 of 2006) dated 6thOctober, 2006 on zonal basis for North Zone and West Zone comprising of the following Telecom Circles/Metro Service Areas:
North Zone: Delhi, Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Rajasthan, Uttar Pradesh-East and Uttar Pradesh-West (including Uttarakhand). For the cellular mobile telephone service the service area of Delhi includes Ghaziabad, Faridabad, Noida and Gurgaon.
West Zone: Mumbai, Maharashtra (including Goa and excluding Mumbai), Gujarat and Madhya Pradesh (including Chhattisgarh).
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The Audit exercise would assess the Quality of Service of telecom operators providing Basic (Wire line), Cellular Mobile (Wireless) and Broadband services by auditing the relevant QoS records maintained by the operators, conducting drive tests as well as live measurements and comparing them with quality of service benchmarks stipulated by TRAI. The audit would be carried out by TUV-SUD South Asia every quarter across all the Circles/Service areas of North and West Zones for Cellular Mobile Service. However, in respect of Basic telephone service (wire line) and Broadband service, a circle would be audited once in a year.
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2. OBJECTIVES AND METHODOLOGY
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2. OBJECTIVES AND METHODOLOGY
The primary objective is to audit and assess the Quality of Service being rendered by Basic, Cellular Mobile & Broadband service providers against the parameters notified by TRAI.
The audit and assessment of Quality of Service was carried out by TUV SUD South Asia across all the Circles/Service areas of North and West Zones for Cellular Mobile Service. Apart from this, QoS audit for Basic (Wire line) and Broadband Services was also undertaken for UP (E), UP (W) and MP&CG circles during the quarter July – September 2014.
The Scope of work as per the Terms of Reference (TOR) includes the following:
i) Preparation of Performance Monitoring reports (PMRs) and uploading in the system. ii) Live measurements of the performance of Service Providers (SPs) against the benchmarks for three days during each audit. iii) Monthly audit based on one month data of the SPs. iv) Drive test of the RF networks. v) Audit of the performance of call centers with respect to their accessibility and percentage of calls answered by the operators and random customer feedback by calling the customers to get feedback of the services provided by the service providers. vi) Transfer of data generated by the RF drive test/Live measurements / PMR/ monthly audit to the server located at TRAI premises on real time basis.
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3. SAMPLE SIZE
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3. SAMPLE SIZE
3.1 SAMPLING FOR CELLULAR MOBILE (WIRELESS) SERVICE PROVIDERS
. 100% of the Gateway MSC‟s (GMSC‟s) and Mobile Switching Centers (MSC‟s) of all the Cellular Mobile Service Providers or Unified Access Service Providers (UASP) were covered for audit in specified circles/service areas. Following operators were covered for QoS audit in Rajasthan circle.
Sl. No. Service Provider Dates of live measurement Audit Audit Location GSM Operators July-14 August-14 September-14 Aircel limited, 1st & 2nd Floor, Navajyoti, 1 AIRCEL 2 to 4 Jul-14 25 to 27 Aug-14 13, 15 to 16 Sep-14 Amrapali Circle,C-Block,Vaishali Nagar, Jaipur-302021 Bharti Hexacom Limited, 2 AIRTEL 16 to 18 Jul-14 23, 25 to 26 Aug-14 11 to 13 Sep-14 K-21, Malviya Marg, c-scheme , Jaipur-302001 Bharat Sanchar Nigam Ltd. (BSNL) Room no. 116, Bajaj Nagar MSC, 3 BSNL 7 to 9 Jul-14 6 to 8 Aug-14 7 to 9 Sep-14 First Floor, BSNL Bajaj Nagar, JLN marg, Jaipur- 302015 Idea Cellular Ltd. 4 IDEA 10 to 12 Jul-14 7 to 9 Aug-14 10 to 12 Sep-14 Plot-C, Sahkar Marg, Jaipur- 302001 Reliance Communications Ltd. 5 RCOM GSM 16 to 18 Jul-14 7 to 9 Aug-14 1 to 3 Sep-14 F-161, E-170, Road No-12, VKIA, Jaipur-302013 Tata Teleservices Limited, 6 TATA GSM 7 to 9 Jul-14 6 to 8 Aug-14 13, 15 to 16 Sep-14 The Guman-1, Amrapali circle, Vaishali nagar, jaipur-302021 Vodafone Ltd. 7 VODAFONE 23 to 25 Jul-14 9, 11 to 12 Aug-14 3 to 5 Sep-14 5th Floor,Gaurav Tower,Malviya Nagar jaipur,-302017 CDMA Operators Sistema Shyam Teleservices Ltd. 8 MTS 2 to 4 Jul-14 22 to 23 & 25 Aug-14 12 to 13 & 15 Sep-14 3, MTS Tower, Amrapali Circle Vaishali Nagar, Jaipur. Reliance Communications Ltd. 9 RCOM CDMA 16 to 18 Jul-14 7 to 9 Aug-14 1 to 3 Sep-14 F-161, E-170, Road No-12, VKIA, Jaipur-302013 Tata Teleservices Limited, 10 TATA CDMA 7 to 9 Jul-14 6 to 8 Aug-14 13, 15 to 16 Sep-14 The Guman-1, Amrapali circle, Vaishali nagar, jaipur-302021
For all the above operators, audit was conducted in all the three months of the Quarter ended September 2014.
The data generated by monthly PMR and 3-days live measurements audit for the period July 2014 to September 2014 has been successfully uploaded to the server located at TRAI premises.
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3.2 SAMPLING FOR BASIC (WIRE LINE) SERVICES
. The QoS audit for basic (wire line) service is to be done for the number of exchanges spread over in about 10% of SDCAs with each service providers in specified circles once a year. However, QoS audit for basic (wire line) service was not required to be done for Rajasthan Circle in the quarter ended September- 2014, as it has already been done in QE June 2014.
3.3 SAMPLING FOR BROADBAND SERVICE PROVIDERS
. TUV–SUD South Asia has to conduct the audit and assessment of Quality of Service of Broadband Service only in respect of the service providers who are having broadband subscriber base of more than 10,000 subscribers in their licensed service area, for 5% of Point of Presence (PoPs) spread over in 10% SDCAs in specified Telecom Circle once a year. However, the QoS audit for Broadband service was not required to be done for Rajasthan Circle in the quarter ended September- 2014, as it has already been done in QE June 2014.
.
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4. EXECUTIVE SUMMARY
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4. EXECUTIVE SUMMARY
The executive summary put in a nutshell the key findings of the Audit by providing: -
. “Service provider performance report” for Cellular mobile, Basic (wire line) and Broadband services , which gives a foretaste of the performance of various operators against the benchmark specified by TRAI, during the months in which the Audit was carried out by TUV-SUD Auditors. . “Parameter wise critical findings” for Cellular mobile, Basic (wire line) and Broadband services: This indicates key observations and findings from different activities carried out during the Audit process. . TUV-SUD conducted audit involved a 3 stage verification process which consisted of auditing the records of the service providers and verifying the data submitted to TRAI. The second step involved a three day live measurement of all the network parameters. On the basis of the three days live measurement, the auditors checked the busy hour of the day for the service provider and collected the data for this busy hour for the month in which the audit was conducted Finally, the performance of the service providers was also gauged by conducting drive tests in three select SSAs per service provider per quarter. . The three stage audit / verification viz audit of the records, live measurements and drive tests of all the cellular mobile operators was repeated every month. In case of Basic (Wire line) and Broadband, this exercise is required to be carried out on quarterly basis. . Essence of compliance report of service providers with respect to the QoS:
Cellular Mobile Service:
(i) From the monthly audit, it was revealed that the performance of the service providers in Rajasthan Service area was satisfactory for network related parameters except for one parameter namely „Worst affected cells having > 3% TCH drop‟ which could not be met by Tata Tele Services (TTSL). Tata (GSM) and Tata (CDMA) could not meet the benchmark of this parameter with their achievement as 5.38% and 5.69% respectively.
(ii) From three days live measurement assessment, it is found that the performance of all operators is satisfactory as they have largely met the benchmarks except the parameter „Worst affected cells> 3 % TCH drops”, which could not be complied with by Tata (GSM) and Tata (CDMA) in all the three months of this quarter. The average performance of Tata (GSM) and Tata (CDMA) for this parameter was 5.59% and 5.96% respectively. The similar non-compliance of Tata (GSM) and Tata (CDMA) was also observed for monthly audit of the quarter.
(iii) With regard to the Customer Service Quality Parameters, it is revealed that all operators are in well compliance of the parameters on Metering and Billing Credibility, Response Time to Customers, Termination of Service and Time taken for refunds. However, the performance of RCOM (GSM) and RCOM (CDMA) remained non-complied for parameter ‘Billing Complaints – Prepaid’ with their achieved values as 0.29% and 0.21%. With respect to parameter Call
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE answered by operators (voice to voice within 60 sec.), Aircel has not met the benchmark with its performance as 81.70%. Whereas Tata (GSM), MTS and Tata (CDMA) have not met the benchmark of „calls answered by Operators (voice to voice) within 90 seconds (as they provided the data for 90 seconds). They have achieved their performance as 94.31%, 93.31% and 94.20% respectively against the benchmark of >=95%.
During 3 days live measurement, Aircel has not met the benchmark of calls answered by Operators (voice to voice) within 60 seconds. Aircel achieved its performance as 72.49%. Whereas Tata (CDMA) have not met the benchmark of „calls answered by Operators (voice to voice) within 90 seconds (94.67%).
(iv) The performance of the service providers with regard to the Drive Test revealed that all the service providers performed well within the QoS norms. BSNL was the only operator which could not meet the benchmarks of the prime network parameters namely Call Drop Rate and Voice Quality across the thee SSAs. Apart from this, Idea and RCOM (GSM) also could not meet the benchmark of Voice Quality in Indoor locations in Bikaner SSA.
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5. PMR AUDIT REPORT
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5. PMR AUDIT REPORTS: 5.1 MONTHLY PMR:
5.1.1 BUSY HOUR OF VARIOUS SERVICE PROVIDERS:
Name of Service Sl. No. Month of Audit Network TCBH Hour Provider GSM Operators 1 AIRCEL Sept- 2014 20:00 - 21:00 2 AIRTEL Sept - 2014 20:00 - 21:00 3 BSNL Sept - 2014 19:00 - 20:00 4 IDEA Sept - 2014 20:00 - 21:00 5 RCOM GSM Sept - 2014 20:00 - 21:00 6 TATA GSM Sept - 2014 20:00 - 21:00 7 VODAFONE Sept - 2014 20:00 - 21:00 CDMA Operators 8 MTS Sept - 2014 20:00 - 21:00 9 RCOM CDMA Sept - 2014 19:00 - 20:00 10 TATA CDMA Sept - 2014 20:00 - 21:00
The TCBH reported by all the service providers matched the network busy hour calculated by TUV auditors for the Rajasthan circle.
5.1.2 SWITCHES/BSC/BTS DETAILS OF SERVICE PROVIDERS:
Name of No. of Sl. No. Service MSC + No. of BSC No. of BTS NSS make BSS make Provider GMSC GSM Operators 1 AIRCEL 2 11 1754 NSN NSN 2 AIRTEL 44 82 7903 Ericsson Ericsson 3 BSNL 15 51 3926 Ericsson NSN & Ericsson 4 IDEA 11 42 5834 Ericsson Ericsson 5 RCOM GSM 4 15 2076 Huawei Huawei 6 TATA GSM 3 12 1398 Huawei Huawei 7 VODAFONE 12 88 6838 NSN NSN CDMA Operators 8 MTS 2 6 1611 ZTE ZTE 9 RCOM CDMA 6 6 943 Huawai, Lucent, Ericsson & ZTE Huawai & Lucent 10 TATA CDMA 5 6 693 Ericsson & Huawei Huawai & Motorola
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5.1.3 QOS PERFORMANCE OF MONTHLY PMR – JULY 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES - RAJASTHAN CIRCLE - JULY 14 MONTH
PMR Generation Data
MTS
IDEA
mark
BSNL
AIRTEL
- AIRCEL
TATA GSM TATA
RCOM GSM RCOM VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Period Audit Bench S/ Name of Parameter GSM Operators CDMA Operators N
Network Service Quality Parameter Network Availability a) BTS Accumulated <=2% July-14 0.38% 0.08% 1.68% 0.13% 0.39% 0.23% 0.07% 0.51% 0.07% 0.08% Downtime 1 b) Worst affected BTSs due to <=2% July-14 2.47% 0.22% 1.84% 0.23% 1.19% 0.29% 0.36% 1.38% 0.00% 0.14% downtime Connection Establishment (Accessibility)
a) CSSR (Call Setup >=95% July-14 96.85% 98.89% 98.71% 99.29% 99.58% 98.45% 99.79% 99.07% 99.13% 97.56% Success Rate) 2 b) SDCCH/PAGING <=1% July-14 0.32% 0.21% 0.81% 0.25% 0.03% 0.04% 0.13% 0.00% 0.00% 0.00% Channel congestion
c) TCH congestion <=2% July-14 0.85% 0.36% 1.50% 0.38% 0.07% 0.09% 0.21% 0.00% 0.18% 1.39%
Connection maintenance (Retainability) a) CDR (Call Drop <=2% July-14 0.84% 0.93% 1.40% 1.18% 0.39% 0.84% 0.74% 0.14% 0.70% 0.58% Rate) b) Worst affected 3 cells>3% TCH drop <=3% July-14 2.73% 1.55% 2.13% 2.03% 0.03% 4.84% 2.46% 0.59% 1.28% 5.22% (Call drop) rate c) Connections with >=95% July-14 96.70% 98.88% 98.39% 96.01% 98.66% 98.37% 97.29% 99.72% 99.18% 98.87% good voice quality No. of POI‟s having 4 >=0.5% POI July-14 0 0 0 0 0 0 0 0 0 0
congestion
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5.1.4 QOS PERFORMANCE OF MONTHLY PMR – AUGUST 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES - RAJASTHAN CIRCLE – AUGUST 14 MONTH
PMR Generation Data
MTS
IDEA
mark
BSNL
AIRTEL
- AIRCEL
TATA GSM TATA
RCOM GSM RCOM VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Period Audit Bench S/ Name of Parameter GSM Operators CDMA Operators N
Network Service Quality Parameter Network Availability a) BTS Accumulated <=2% Aug-14 0.21% 0.11% 1.72% 0.13% 0.25% 0.13% 0.07% 0.25% 0.09% 0.05% Downtime 1 b) Worst affected BTSs due to <=2% Aug-14 1.18% 0.11% 1.83% 0.23% 0.29% 0.00% 0.36% 0.00% 0.25% 0.14% downtime Connection Establishment (Accessibility)
a) CSSR (Call Setup >=95% Aug-14 96.46% 98.60% 98.70% 99.12% 99.58% 98.38% 99.72% 98.98% 99.08% 97.52% Success Rate) 2 b) SDCCH/PAGING <=1% Aug-14 0.33% 0.39% 0.66% 0.42% 0.02% 0.05% 0.20% 0.00% 0.00% 0.00% Channel congestion
c) TCH congestion <=2% Aug-14 0.65% 0.44% 1.48% 0.47% 0.06% 0.05% 0.28% 0.01% 0.16% 1.53%
Connection maintenance (Retainability) a) CDR (Call Drop <=2% Aug-14 0.92% 1.04% 1.53% 1.42% 0.40% 0.95% 0.84% 0.15% 0.76% 0.72% Rate) b) Worst affected 3 cells>3% TCH drop <=3% Aug-14 2.95% 1.61% 2.41% 2.60% 0.03% 5.77% 2.64% 0.57% 1.13% 5.87% (Call drop) rate c) Connections with >=95% Aug-14 96.59% 98.80% 98.29% 95.45% 98.65% 98.26% 97.00% 99.72% 99.16% 98.83% good voice quality No. of POI‟s having 4 >=0.5% POI Aug-14 0 0 0 0 0 0 0 0 0 0
congestion
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5.1.5 QOS PERFORMANCE OF MONTHLY PMR – SEPTEMBER 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES - RAJASTHAN CIRCLE – SEPTEMBER 14 MONTH
PMR Generation Data
MTS
IDEA
mark
BSNL
AIRTEL
- AIRCEL
TATA GSM TATA
RCOM GSM RCOM VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Period Audit Bench S/ Name of Parameter GSM Operators CDMA Operators N
Network Service Quality Parameter Network Availability a) BTS Accumulated <=2% Sep-14 0.16% 0.08% 1.74% 0.09% 0.19% 0.14% 0.04% 0.21% 0.06% 0.14% Downtime 1 b) Worst affected BTSs due to <=2% Sep-14 0.68% 0.14% 1.80% 0.03% 0.10% 0.07% 0.06% 0.32% 0.06% 0.00% downtime Connection Establishment (Accessibility)
a) CSSR (Call Setup >=95% Sep-14 96.61% 98.95% 98.67% 99.35% 99.55% 98.48% 99.74% 98.75% 99.02% 96.35% Success Rate) 2 b) SDCCH/PAGING <=1% Sep-14 0.16% 0.17% 0.48% 0.33% 0.02% 0.07% 0.13% 0.00% 0.00% 0.00% Channel congestion
c) TCH congestion <=2% Sep-14 0.74% 0.35% 1.54% 0.27% 0.07% 0.06% 0.26% 0.01% 0.19% 1.98%
Connection maintenance (Retainability) a) CDR (Call Drop <=2% Sep-14 0.94% 1.09% 1.60% 1.36% 0.41% 0.82% 0.83% 0.14% 0.78% 0.75% Rate) b) Worst affected 3 cells>3% TCH drop <=3% Sep-14 2.97% 1.88% 2.63% 2.76% 0.02% 5.53% 2.59% 0.68% 1.04% 5.99% (Call drop) rate c) Connections with >=95% Sep-14 96.83% 98.77% 98.33% 95.65% 98.56% 98.23% 96.91% 99.72% 99.17% 98.78% good voice quality No. of POI‟s having 4 >=0.5% POI Sep-14 0 0 0 0 0 0 0 0 0 0
congestion
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5.1.6 QOS PERFORMANCE OF QUARTERLY PMR –AVERAGE OF QE- SEPTEMBER 14 (JULY TO SEPTEMBER 2014 MONTHS AUDITED DATA)
QUARTERLY QOS PERFORMANCE (AVERAGE OF QE- SEPTEMBER 14) - RAJASTHAN CIRCLE
PMR Generation Data
MTS
IDEA
mark
BSNL
- AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Period Audit Bench S/ Name of Parameter GSM Operators CDMA Operators N
Network Service Quality Parameter Network Availability a) BTS Accumulated <=2% Quarterly 0.25% 0.09% 1.71% 0.12% 0.28% 0.17% 0.06% 0.32% 0.07% 0.09% Downtime 1 b) Worst affected BTSs due to <=2% Quarterly 1.44% 0.16% 1.82% 0.16% 0.53% 0.12% 0.26% 0.57% 0.10% 0.09% downtime Connection Establishment (Accessibility)
a) CSSR (Call Setup >=95% Quarterly 96.64% 98.81% 98.69% 99.25% 99.57% 98.44% 99.75% 98.93% 99.08% 97.14% Success Rate) 2 b) SDCCH/PAGING <=1% Quarterly 0.27% 0.26% 0.65% 0.33% 0.02% 0.05% 0.15% 0.00% 0.00% 0.00% Channel congestion
c) TCH congestion <=2% Quarterly 0.75% 0.38% 1.51% 0.37% 0.07% 0.07% 0.25% 0.01% 0.18% 1.63%
Connection maintenance (Retainability) a) CDR (Call Drop <=2% Quarterly 0.90% 1.02% 1.51% 1.32% 0.40% 0.87% 0.80% 0.14% 0.75% 0.68% Rate) b) Worst affected 3 cells>3% TCH drop <=3% Quarterly 2.88% 1.68% 2.39% 2.46% 0.03% 5.38% 2.56% 0.61% 1.15% 5.69% (Call drop) rate c) Connections with >=95% Quarterly 96.71% 98.82% 98.34% 95.70% 98.62% 98.29% 97.07% 99.72% 99.17% 98.83% good voice quality No. of POI‟s having 4 >=0.5% POI Quarterly 0 0 0 0 0 0 0 0 0 0
congestion
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5.1.7 KEY FINDINGS ON MONTHLY PMR AUDIT REPORTS:
The audit of network related parameters for cellular mobile service providers was conducted at their respective MSCs in the circle.
TUV conducted audit for cellular mobile operators based on three stage audit / verification viz audit of the records, live measurements and drive tests. This exercise has been repeated every month for CMSPs.
Network Service Quality Parameters:
. Network Availability
i. BTS Accumulated Downtime (Not Available for Service): ii. Worst affected BTSs due to downtime
For measuring the performance against the benchmark for this parameter, down time of each BTS lasting for more than 1 hour at a time in a day during the period of a month has been taken for computation.
In Rajasthan circle, all the operators were found meeting benchmark on the above parameters „BTS accumulated downtime‟ and „worst affected BTSs due to down time‟ in all the three months of the quarter. Only Aircel could not meet the benchmark of „Worst affected BTSs due to downtime‟ having achieved value as 2.47% in the month of July-14, however, its quarterly performance on this parameter was within the benchmark.
. Connection Establishment (Accessibility)
i. Call Set-up Success Rate(CSSR)
CSSR includes complete signaling in the call set up process and does not aim to measure the performance of the called exchange or that of the Point of Interconnection (POI). CSSR was established as the ratio of total number of successful call attempts (establishment) to the total number of call attempts made. All the operators were found to be calculating the parameter as per the TRAI‟s specified norms.
PMR audit revealed that all operators met the benchmark, prescribed for this parameter.
. Parameters related to Network Congestion:
The parameters namely SDCCH / Paging Channel Congestion, TCH and POI are prescribed with the aim of measuring the congestion in the network.
In CDMA system, there is no direct counter defined for reporting Paging Channel Congestion as reported by Tata Teleservices. However, they have a defined counter for Paging Channel Occupancy Ratio (PCH Average Using Ratio) which is used to determine the Paging Channel Occupancy which on an average is < 50% on all sites in the network. When the value of this parameter is less than 100%, it is counted as 0% congestion. Thus, there is no congestion on the pegging channel in CDMA system.
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With respect to this parameter, the performance of the operators is quite satisfactory as all operators met the TRAI specified benchmarks on the congestion parameters.
POI Congestion: With respect to this parameter, all operators were found having congestion within the prescribed benchmark of < 0.5%.
. Connection Maintenance (Retainability)
i. Call Drop Rate:
This parameter gives a reliable measurement of the mobile network used by the service provider for maintaining a call once it has been correctly established. Failures in coverage, network congestion and network failures have important impact on this parameter.
The audit of this parameter revealed that all the service providers were measuring this parameter as per the TRAI guidelines. Also, all the service providers were found to be meeting the TRAI specified benchmark. The lowest call drop rate (average 0 .14%) was for RCOM (CDMA) during the quarter.
ii. Worst affected cells having more than 3% TCH drops
Worst affected cells are defined as cells in which the call drop rate exceeds 3% during cell Bouncing Busy Hour (CBBH) or at any other hour of a day.
The audit with respect to this parameter revealed that all the operators met the benchmark for this parameter except Tata Tele Services (TTSL). Tata (GSM) and Tata (CDMA) could not meet the benchmark of this parameter with their average achievement as 5.38% and 5.69% respectively.
iii. Connections with good voice quality:
Some of the Operators are measuring this parameter through the system generated data at their switches whereas some are measuring through their periodic drive tests. The audit results for this parameter indicate that all operators have met the bench mark during the quarter.
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3-DAYS LIVE MEASUREMENT DATA VERIFICATION FOR
CELLULAR MOBILE SERVICE PROVIDERS
(NETWORK SERVICE QUALITY PARAMETER)
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5.2 LIVE MEASUREMENT DATA (3-DAYS) FOR CELLULAR MOBILE SERVICE PROVIDERS (NETWORK SERVICE QUALITY PARAMETER):
5.2.1 LIVE MEASURMENT DATA (3-DAYS) – JULY 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES RAJASTHAN CIRCLE - JULY 14 MONTH
Live measurement Data
mark
MTS
IDEA
BSNL
-
CDMA
RCOM RCOM
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE TATA CDMA TATA
Name of Bench
S/N Days 3 of Average GSM Operators CDMA Operators Parameter
Network Service Quality Parameter
Network Availability a) BTS Accumulated <=2% Live data 0.66% 0.05% 1.64% 0.09% 0.47% 0.12% 0.09% 0.58% 0.05% 0.03% 1 Downtime b) Worst affected BTSs due to <=2% Live data 0.00% 0.03% 0.18% 0.00% 0.00% 0.00% 0.07% 0.00% 0.00% 0.00% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Live data 96.98% 98.88% 98.77% 99.19% 99.60% 98.46% 99.76% 99.17% 99.20% 97.35% Rate) 2 b) SDCCH/PAGING <=1% Live data 0.36% 0.23% 0.88% 0.53% 0.03% 0.03% 0.12% 0.00% 0.00% 0.00% Channel congestion c) TCH <=2% Live data 1.01% 0.36% 1.43% 0.51% 0.07% 0.08% 0.24% 0.00% 0.13% 1.71% congestion Connection maintenance (Retainability) a) CDR (Call Drop <=2% Live data 0.78% 1.05% 1.35% 1.02% 0.38% 0.71% 0.75% 0.12% 0.64% 0.53% Rate) b) Worst affected cells>3% TCH 3 <=3% Live data 2.72% 1.83% 2.24% 1.64% 0.03% 3.98% 2.71% 0.85% 1.68% 4.54% drop (Call drop) rate c) Connections with good voice >=95% Live data 96.73% 98.81% 98.67% 96.33% 98.64% 98.43% 97.40% 99.73% 99.18% 98.85% quality No. of POI having 4 >=0.5% Live data 0 0 0 0 0 0 0 0 0 0
congestion
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5.2.2 LIVE MEASURMENT DATA (3-DAYS) – AUGUST 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES RAJASTHAN CIRCLE- AUGUST 14 MONTH
Live measurement Data
mark
MTS
IDEA
BSNL
-
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM Bench Name of S/N Days 3 of Average GSM Operators CDMA Operators Parameter
Network Service Quality Parameter
Network Availability a) BTS Accumulated <=2% Live data 0.10% 0.12% 1.65% 0.20% 0.37% 0.42% 0.13% 0.35% 0.10% 0.08% 1 Downtime b) Worst affected BTSs due to <=2% Live data 0.00% 0.04% 0.18% 0.00% 0.00% 0.00% 0.04% 0.00% 0.06% 0.00% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Live data 96.64% 98.56% 98.76% 99.23% 99.56% 98.52% 99.76% 98.99% 99.05% 97.36% Rate) 2 b) SDCCH/PAGING <=1% Live data 0.53% 0.42% 0.75% 0.23% 0.03% 0.07% 0.11% 0.00% 0.00% 0.00% Channel congestion c) TCH congestion <=2% Live data 1.14% 0.45% 1.48% 0.35% 0.06% 0.07% 0.24% 0.00% 0.18% 1.71% Connection maintenance (Retainability) a) CDR (Call Drop <=2% Live data 0.89% 1.01% 1.54% 1.51% 0.41% 1.04% 0.87% 0.12% 0.69% 0.78% Rate) b) Worst affected 3 cells>3% TCH <=3% Live data 2.51% 1.51% 2.54% 2.78% 0.03% 7.02% 2.77% 0.75% 0.75% 7.28% drop (Call drop) rate c) Connections with good voice >=95% Live data 96.55% 98.83% 98.33% 95.32% 98.60% 98.19% 97.03% 99.71% 99.16% 98.84% quality No. of POI having 4 >=0.5% Live data 0 0 0 0 0 0 0 0 0 0
congestion
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5.2.3 LIVE MEASURMENT DATA (3-DAYS) – SEPTEMBER 14 MONTH:
CELLULAR MOBILE TELEPHONE SERVICES RAJASTHAN CIRCLE- SEPTEMBER 14 MONTH
Live measurement Data
mark
MTS
IDEA
BSNL
-
CDMA
RCOM RCOM
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE TATA CDMA TATA
Name of Bench
S/N Days 3 of Average GSM Operators CDMA Operators Parameter
Network Service Quality Parameter
Network Availability a) BTS Accumulated <=2% Live data 0.16% 0.10% 1.65% 0.11% 0.16% 0.24% 0.08% 0.17% 0.19% 0.20% 1 Downtime b) Worst affected BTSs due to <=2% Live data 0.00% 0.05% 0.20% 0.00% 0.00% 0.00% 0.02% 0.00% 0.00% 0.00% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Live data 96.37% 99.09% 98.26% 99.27% 99.60% 98.52% 99.76% 99.12% 98.98% 96.88% Rate) 2 b) SDCCH/PAGING <=1% Live data 0.14% 0.12% 0.61% 0.26% 0.02% 0.04% 0.12% 0.00% 0.00% 0.00% Channel congestion c) TCH <=2% Live data 0.95% 0.29% 1.53% 0.32% 0.05% 0.06% 0.24% 0.00% 0.23% 2.22% congestion Connection maintenance (Retainability) a) CDR (Call Drop <=2% Live data 1.00% 1.15% 1.72% 1.58% 0.37% 0.86% 0.83% 0.11% 0.85% 0.77% Rate) b) Worst affected cells>3% TCH 3 <=3% Live data 2.81% 2.17% 2.73% 2.74% 0.02% 5.76% 2.55% 0.58% 1.31% 6.05% drop (Call drop) rate c) Connections with good voice >=95% Live data 96.79% 98.73% 99.67% 95.46% 98.68% 98.20% 97.07% 99.72% 99.16% 98.77% quality No. of POI having 4 >=0.5% Live data 0 0 0 0 0 0 0 0 0 0
congestion
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5.2.4 QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT AUDITED DATA (AVERAGE OF JULY TO SEPTEMBER 2014)
QUARTERLY QOS PERFORMANCE OF 3-DAYS LIVE MEASUREMENT (AVERAGE OF QE - SEPT 14) – RAJASTHAN CIRCLE
Live measurement Data
mark
MTS
IDEA
BSNL
-
CDMA
RCOM RCOM
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE TATA CDMA TATA
Name of Bench
S/N Days 3 of Average GSM Operators CDMA Operators Parameter
Network Service Quality Parameter
Network Availability a) BTS Accumulated <=2% Quarterly 0.31% 0.09% 1.65% 0.13% 0.33% 0.26% 0.10% 0.37% 0.11% 0.10% 1 Downtime b) Worst affected BTSs due to <=2% Quarterly 0.00% 0.04% 0.19% 0.00% 0.00% 0.00% 0.04% 0.00% 0.02% 0.00% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Quarterly 96.66% 98.84% 98.60% 99.23% 99.59% 98.50% 99.76% 99.09% 99.08% 97.20% Rate) 2 b) SDCCH/PAGING <=1% Quarterly 0.34% 0.26% 0.75% 0.34% 0.03% 0.05% 0.12% 0.00% 0.00% 0.00% Channel congestion c) TCH congestion <=2% Quarterly 1.03% 0.37% 1.48% 0.39% 0.06% 0.07% 0.24% 0.00% 0.18% 1.88% Connection maintenance (Retainability) a) CDR (Call Drop <=2% Quarterly 0.89% 1.07% 1.54% 1.37% 0.39% 0.87% 0.82% 0.12% 0.73% 0.69% Rate) b) Worst affected cells>3% TCH 3 <=3% Quarterly 2.68% 1.84% 2.50% 2.39% 0.03% 5.59% 2.68% 0.73% 1.25% 5.96% drop (Call drop) rate c) Connections with good voice >=95% Quarterly 96.69% 98.79% 98.89% 95.70% 98.64% 98.27% 97.17% 99.72% 99.17% 98.82% quality No. of POI having 4 >=0.5% Quarterly 0 0 0 0 0 0 0 0 0 0
congestion
5.2.5 KEY FINDING ON 3 DAYS LIVE MEASUREMENTS:
From three days live measurement assessment, it is found that the performance of all operators is satisfactory as they have largely met the benchmarks except the parameter „Worst affected cells> 3 % TCH drops”, which could not be complied with by Tata (GSM) and Tata (CDMA) in all the three months of this quarter. The average performance of Tata (GSM) and Tata (CDMA) for this parameter was 5.59% and 5.96% respectively. The similar non-compliance of Tata (GSM) and Tata (CDMA) was also observed for monthly audit of the quarter.
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5.2.6 DETAILED NETWORK DATA ASSESSMENT OF CELLULAR MOBILE TELEPHONE SERVICES:
TABLE: 1
Detailed Network Data Assessment of Cellular Mobile Telephone Services- Rajasthan Circle- July-14 month
mark
-
MTS IDEA
S/N Name of Parameter BSNL
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Audit Period Bench GSM Operators CDMA Operators Network Service Quality Parameter Network Availability a) Total no. of BTSs in the July-14 1661 7852 3916 5596 2107 1400 6734 943 1607 692 licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total outage July-14 4641 4745 48932 5427 6075 2425 3726 3583 896 437 time of all BTSs in hours during 1 a month c) BTS Accumulated Downtime <=2% July-14 0.38% 0.08% 1.68% 0.13% 0.39% 0.23% 0.07% 0.51% 0.07% 0.08% d) No. of BTSs having accumulated downtime of >24 July-14 41 17 72 13 25 4 24 13 0 1
hours in a month e) Worst affected BTSs due to <=2% July-14 2.47% 0.22% 1.84% 0.23% 1.19% 0.29% 0.36% 1.38% 0.00% 0.14% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% July-14 96.85% 98.89% 98.71% 99.29% 99.58% 98.45% 99.79% 99.07% 99.13% 97.56% Rate) 2 b) SDCCH/PAGING Congestion <=1% July-14 0.32% 0.21% 0.81% 0.25% 0.03% 0.04% 0.13% 0.00% 0.00% 0.00%
c) TCH congestion <=2% July-14 0.85% 0.36% 1.50% 0.38% 0.07% 0.09% 0.21% 0.00% 0.18% 1.39% Connection Maintenance (Retainability) a) Call Drop Rate (CDR) <=2% July-14 0.84% 0.93% 1.40% 1.18% 0.39% 0.84% 0.74% 0.14% 0.70% 0.58% b) Worst affected cells>3% TCH <=3% July-14 2.73% 1.55% 2.13% 2.03% 0.03% 4.84% 2.46% 0.59% 1.28% 5.22% drop c) % of connections with good 3 >=95% July-14 96.70% 98.88% 98.39% 96.01% 98.66% 98.37% 97.29% 99.72% 99.18% 98.87% voice quality d) Total No. of cells exceeding July-14 134 365 209 347 2 203 504 17 66 116 3% TCH drop (call drop) e) Total no. of cells (Sector) in July-14 4904 23476 9823 17104 6261 4199 20464 2825 5185 2216 the licensed service area No. of POI’s having >=0.5% POI congestion No. of POI‟s having >=0.5% POI July-14 0 0 0 0 0 0 0 0 0 0 4 congestion Name of POI not meeting the July-14 0 0 0 0 0 0 0 0 0 0 benchmark Network Data a) Equipped Capacity of July-14 88710 439881 265400 233072 102000 67989 270484 116000 122000 171339 Network in Erlang b) Total traffic in TCBH in erlang 5 July-14 90246 395216 106341 170220 75145 28968 243600 26740 69544 27993 (Avg.) c) Total no. of customers served (as per VLR) on last day of the July-14 3371948 14331883 2672704 6391761 4746678 577880 9629628 927604 1275084 391933
month
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TABLE: 2
Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live- Rajasthan Circle- July-14 month
mark
Name of -
MTS IDEA
S/N BSNL
CDMA
RCOM RCOM
AIRTEL AIRCEL
Parameter Days
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
Bench 3 of Average GSM Operators CDMA Operators Network Service Quality Parameter Network Availability a) Total no. of BTSs in Live data 1626 7851 3895 5572 2107 1400 6727 943 1605 692 the licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total outage time of Live data 774 280 4594 375 720 123 447 392 56 13
all BTSs in hours during 1 a month c) BTS Accumulated <=2% Live data 0.66% 0.05% 1.64% 0.09% 0.47% 0.12% 0.09% 0.58% 0.05% 0.03% Downtime d) No. of BTSs having accumulated downtime Live data 0 2 7 0 0 0 5 0 0 0
of >24 hours in a month e) Worst affected BTSs <=2% Live data 0.00% 0.03% 0.18% 0.00% 0.00% 0.00% 0.07% 0.00% 0.00% 0.00% due to downtime Connection Establishment (Accessibility) a) CSSR (Call Setup >=95% Live data 96.98% 98.88% 98.77% 99.19% 99.60% 98.46% 99.76% 99.17% 99.20% 97.35% Success Rate)
2 b) SDCCH/PAGING <=1% Live data 0.36% 0.23% 0.88% 0.53% 0.03% 0.03% 0.12% 0.00% 0.00% 0.00% Congestion
c) TCH congestion <=2% Live data 1.01% 0.36% 1.43% 0.51% 0.07% 0.08% 0.24% 0.00% 0.13% 1.71%
Connection Maintenance (Retainability)
a) Call Drop Rate (CDR) <=2% Live data 0.78% 1.05% 1.35% 1.02% 0.38% 0.71% 0.75% 0.12% 0.64% 0.53%
b) Worst affected <=3% Live data 2.72% 1.83% 2.24% 1.64% 0.03% 3.98% 2.71% 0.85% 1.68% 4.54% cells>3% TCH drop
3 c) % of connections with >=95% Live data 96.73% 98.81% 98.67% 96.33% 98.64% 98.43% 97.40% 99.73% 99.18% 98.85% good voice quality d) d) Total No. of cells exceeding 3% TCH drop Live data 132 429 220 280 2 167 558 24 87 101
(call drop) e) Total no. of cells (Sector) in the licensed Live data 4848 23483 9823 17098 6261 4201 20542 2825 5174 2216
service area No. of POI’s having >=0.5% POI congestion
No. of POI‟s having Live data 0 0 0 0 0 0 0 0 0 0 4 >=0.5% POI congestion
Name of POI not meeting Live data 0 0 0 0 0 0 0 0 0 0 the benchmark
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TABLE: 3
Detailed Network Data Assessment of Cellular Mobile Telephone Services- Rajasthan Circle- August 14 month
mark
-
MTS IDEA
S/N Name of Parameter BSNL
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Audit Period Bench GSM Operators CDMA Operators Network Service Quality Parameter Network Availability a) Total no. of BTSs in the Aug-14 1689 7870 3926 5726 2095 1400 6760 943 1620 692 licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total Aug-14 2679 3923 50245 5479 3904 1316 3333 1776 1053 265 outage time of all BTSs in 1 hours during a month c) BTS Accumulated Downtime <=2% Aug-14 0.21% 0.11% 1.72% 0.13% 0.25% 0.13% 0.07% 0.25% 0.09% 0.05%
d) No. of BTSs having accumulated downtime of >24 Aug-14 20 9 72 13 6 0 24 0 4 1
hours in a month e) Worst affected BTSs due to <=2% Aug-14 1.18% 0.11% 1.83% 0.23% 0.29% 0.00% 0.36% 0.00% 0.25% 0.14% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Aug-14 96.46% 98.60% 98.70% 99.12% 99.58% 98.38% 99.72% 98.98% 99.08% 97.52% Rate) 2 b) SDCCH/PAGING <=1% Aug-14 0.33% 0.39% 0.66% 0.42% 0.02% 0.05% 0.20% 0.00% 0.00% 0.00% Congestion
c) TCH congestion <=2% Aug-14 0.65% 0.44% 1.48% 0.47% 0.06% 0.05% 0.28% 0.01% 0.16% 1.53%
Connection Maintenance (Retainability) a) Call Drop Rate (CDR) <=2% Aug-14 0.92% 1.04% 1.53% 1.42% 0.40% 0.95% 0.84% 0.15% 0.76% 0.72% b) Worst affected cells>3% <=3% Aug-14 2.95% 1.61% 2.41% 2.60% 0.03% 5.77% 2.64% 0.57% 1.13% 5.87% TCH drop c) % of connections with good >=95% Aug-14 96.59% 98.80% 98.29% 95.45% 98.65% 98.26% 97.00% 99.72% 99.16% 98.83% 3 voice quality d) d) Total No. of cells exceeding 3% TCH drop (call Aug-14 148 380 237 450 2 242 545 16 59 130
drop) e) Total no. of cells (Sector) in Aug-14 5006 23522 9823 17283 6247 4185 20610 2821 5233 2216 the licensed service area No. of POI’s having >=0.5% POI congestion No. of POI‟s having >=0.5% Aug-14 0 0 0 0 0 0 0 0 0 0 4 POI congestion Name of POI not meeting the Aug-14 0 0 0 0 0 0 0 0 0 0 benchmark Network Data a) Equipped Capacity of Aug-14 89196 436882 265400 236287 102000 67015 272154 116000 122000 171339 Network in Erlang b) Total traffic in TCBH in 5 Aug-14 89082 381146 104454 161387 75245 27424 236215 26520 69817 26913 erlang (Avg.) c) Total no. of customers served (as per VLR) on last Aug-14 3362943 15426853 2611738 6463579 4812283 574404 9682519 910278 1262035 377645
day of the month
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TABLE: 4
Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live- Rajasthan Circle- August 14 month
mark
Name of -
MTS
IDEA BSNL
S/N CDMA
RCOM RCOM
AIRTEL AIRCEL
Parameter Days
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
Bench 3 of Average GSM Operators CDMA Operators Network Service Quality Parameter Network Availability
a) Total no. of BTSs in Live data 1688 7873 3916 5596 2102 1400 6746 943 1618 692 the licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total outage time of Live data 125 663 4661 786 561 425 644 236 120 38
all BTSs in hours during 1 a month c) BTS Accumulated <=2% Live data 0.10% 0.12% 1.65% 0.20% 0.37% 0.42% 0.13% 0.35% 0.10% 0.08% Downtime
d) No. of BTSs having accumulated downtime Live data 0 3 7 0 0 0 3 0 1 0
of >24 hours in a month e) Worst affected BTSs <=2% Live data 0.00% 0.04% 0.18% 0.00% 0.00% 0.00% 0.04% 0.00% 0.06% 0.00% due to downtime Connection Establishment (Accessibility) a) CSSR (Call Setup >=95% Live data 96.64% 98.56% 98.76% 99.23% 99.56% 98.52% 99.76% 98.99% 99.05% 97.36% Success Rate)
2 b) SDCCH/PAGING <=1% Live data 0.53% 0.42% 0.75% 0.23% 0.03% 0.07% 0.11% 0.00% 0.00% 0.00% Congestion
c) TCH congestion <=2% Live data 1.14% 0.45% 1.48% 0.35% 0.06% 0.07% 0.24% 0.00% 0.18% 1.71%
Connection Maintenance (Retainability)
a) Call Drop Rate (CDR) <=2% Live data 0.89% 1.01% 1.54% 1.51% 0.41% 1.04% 0.87% 0.12% 0.69% 0.78%
b) Worst affected <=3% Live data 2.51% 1.51% 2.54% 2.78% 0.03% 7.02% 2.77% 0.75% 0.75% 7.28% cells>3% TCH drop
c) % of connections with 3 >=95% Live data 96.55% 98.83% 98.33% 95.32% 98.60% 98.19% 97.03% 99.71% 99.16% 98.84% good voice quality d) d) Total No. of cells exceeding 3% TCH drop Live data 127 354 249 477 2 295 571 21 39 161
(call drop) e) Total no. of cells (Sector) in the licensed Live data 5039 23542 9823 17185 6247 4198 20603 2783 5245 2216
service area No. of POI’s having >=0.5% POI congestion
No. of POI‟s having Live data 0 0 0 0 0 0 0 0 0 0 4 >=0.5% POI congestion
Name of POI not meeting Live data 0 0 0 0 0 0 0 0 0 0 the benchmark
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TABLE: 5
Detailed Network Data Assessment of Cellular Mobile Telephone Services- Rajasthan Circle- September 14 month
mark
-
MTS IDEA
S/N Name of Parameter BSNL
AIRTEL
AIRCEL
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
Audit Audit Period Bench GSM Operators CDMA Operators Network Service Quality Parameter Network Availability a) Total no. of BTSs in the Sep-14 1754 7903 3949 5834 2076 1398 6838 943 1611 693 licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total outage Sep-14 1975 4683 49437 3755 2900 1458 2171 1414 665 681 time of all BTSs in hours during 1 a month c) BTS Accumulated Downtime <=2% Sep-14 0.16% 0.08% 1.74% 0.09% 0.19% 0.14% 0.04% 0.21% 0.06% 0.14%
d) No. of BTSs having accumulated downtime of >24 Sep-14 12 11 71 2 2 1 4 3 1 0
hours in a month e) Worst affected BTSs due to <=2% Sep-14 0.68% 0.14% 1.80% 0.03% 0.10% 0.07% 0.06% 0.32% 0.06% 0.00% downtime Connection Establishment (Accessibility) a) CSSR (Call Setup Success >=95% Sep-14 96.61% 98.95% 98.67% 99.35% 99.55% 98.48% 99.74% 98.75% 99.02% 96.35% Rate) 2 b) SDCCH/PAGING Congestion <=1% Sep-14 0.16% 0.17% 0.48% 0.33% 0.02% 0.07% 0.13% 0.00% 0.00% 0.00%
c) TCH congestion <=2% Sep-14 0.74% 0.35% 1.54% 0.27% 0.07% 0.06% 0.26% 0.01% 0.19% 1.98% Connection Maintenance (Retainability) a) Call Drop Rate (CDR) <=2% Sep-14 0.94% 1.09% 1.60% 1.36% 0.41% 0.82% 0.83% 0.14% 0.78% 0.75% b) Worst affected cells>3% TCH <=3% Sep-14 2.97% 1.88% 2.63% 2.76% 0.02% 5.53% 2.59% 0.68% 1.04% 5.99% drop c) % of connections with good >=95% Sep-14 96.83% 98.77% 98.33% 95.65% 98.56% 98.23% 96.91% 99.72% 99.17% 98.78% 3 voice quality
d) d) Total No. of cells exceeding Sep-14 153 445 258 490 1 232 537 19 54 133 3% TCH drop (call drop)
e) Total no. of cells (Sector) in Sep-14 5140 23613 9823 17739 6213 4193 20762 2825 5244 2219 the licensed service area No. of POI’s having >=0.5% POI congestion No. of POI‟s having >=0.5% POI Sep-14 0 0 0 0 0 0 0 0 0 0 4 congestion Name of POI not meeting the Sep-14 0 0 0 0 0 0 0 0 0 0 benchmark Network Data a) Equipped Capacity of Network Sep-14 92502 440772 265400 241397 102000 66023 274193 116000 122000 171585 in Erlang b) Total traffic in TCBH in erlang 5 Sep-14 92893 387350 107459 168548 82599 29256 236927 28109 73745 28346 (Avg.) c) Total no. of customers served (as per VLR) on last day of the Sep-14 3384746 15472056 2615126 6407459 4873101 575404 9760567 915492 1277034 372824
month
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TABLE: 6
Detailed Network Data Assessment of Cellular Mobile Telephone Services-3 days live- Rajasthan Circle- September-14 month
mark
-
MTS IDEA
S/N Name of Parameter BSNL
CDMA
RCOM RCOM
AIRTEL
AIRCEL
Days
TATA GSM TATA
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
Bench 3 of Average GSM Operators CDMA Operators Network Service Quality Parameter Network Availability a) Total no. of BTSs in the Live data 1728 7887 3926 5739 2095 1396 6587 943 1612 693 licensed service area b) Sum of downtime of BTSs in a month in hours i.e. total Live data 199.86 556.85 4670 473.90 246.20 242.60 356.44 113.95 218.88 101.65 outage time of all BTSs in hours during a month 1 c) BTS Accumulated <=2% Live data 0.16% 0.10% 1.65% 0.11% 0.16% 0.24% 0.08% 0.17% 0.19% 0.20% Downtime
d) No. of BTSs having accumulated downtime of Live data 0 4 8 0 0 0 1 0 0 0
>24 hours in a month e) Worst affected BTSs due <=2% Live data 0.00% 0.05% 0.20% 0.00% 0.00% 0.00% 0.02% 0.00% 0.00% 0.00% to downtime Connection Establishment (Accessibility) a) CSSR (Call Setup >=95% Live data 96.37% 99.09% 98.26% 99.27% 99.60% 98.52% 99.76% 99.12% 98.98% 96.88% Success Rate)
2 b) SDCCH/PAGING <=1% Live data 0.14% 0.12% 0.61% 0.26% 0.02% 0.04% 0.12% 0.00% 0.00% 0.00% Congestion
c) TCH congestion <=2% Live data 0.95% 0.29% 1.53% 0.32% 0.05% 0.06% 0.24% 0.00% 0.23% 2.22%
Connection Maintenance (Retainability)
a) Call Drop Rate (CDR) <=2% Live data 1.00% 1.15% 1.72% 1.58% 0.37% 0.86% 0.83% 0.11% 0.85% 0.77%
b) Worst affected cells>3% <=3% Live data 2.81% 2.17% 2.73% 2.74% 0.02% 5.76% 2.55% 0.58% 1.31% 6.05% TCH drop
c) % of connections with 3 >=95% Live data 96.79% 98.73% 99.67% 95.46% 98.68% 98.20% 97.07% 99.72% 99.16% 98.77% good voice quality d) d) Total No. of cells exceeding 3% TCH drop (call Live data 145 513 268 483 1 242 528 16 69 134
drop)
e) Total no. of cells (Sector) Live data 5159 23605 9823 17647 6228 4196 20711 2825 5247 2219 in the licensed service area
No. of POI’s having >=0.5% POI congestion No. of POI‟s having >=0.5% Live data 0 0 0 0 0 0 0 0 0 0 4 POI congestion
Name of POI not meeting the Live data 0 0 0 0 0 0 0 0 0 0 benchmark
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CUSTOMER SERVICE QUALITY (CSD) PARAMETERS
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5.3 CUSTOMER SERVICE QUALITY PARAMETERS MEASUREMENT FOR CMTS-QE-SEPT-14:
5.3.1 QUARTERLY CUSTOMER SERVICE DELIVERY (CSD) AUDITED DATA FOR CELLULAR MOBILE SERVICES (JULY TO SEPTEMBER 2014 MONTHS AUDITED DATA):
QUARTERLY CSD AUDITED DATA FOR CELLULAR MOBILE TELEPHONE SERVICES
Quarterly CSD Audit Data
MTS
IDEA
BSNL
RCOM RCOM
mark
AIRTEL
AIRCEL (CDMA)
-
VODAFONE
TATA (GSM) TATA
RCOM (GSM) RCOM
TATA (CDMA) TATA Circle Name Circle S Bench / Name of Parameter GSM Operators CDMA Operators N 1 Metering & Billing Credibility -Post Paid
A) No. of bills issued during RAJ 130819 776285 385214 199609 100331 NA 1427975 184931 185297 119437 the quarter
B) No. of bills disputed including billing complaints RAJ 11 119 NP 157 92 NA 826 133 177 0
during the quarter
C)% of billing complaints <= 0.1% RAJ 0.01% 0.02% NP 0.08% 0.09% NA 0.06% 0.07% 0.10% 0.00% during the quarter
2 Metering & Billing Credibility -Pre Paid A) Total No. of Pre-paid customers at the end of the RAJ 5206235 15885033 NP 6174768 4936264 852296 9981144 2121233 894752 625567
quarter
B) Total No. of complaints relating to charging, Credit RAJ 19 363 NP 2133 14499 1 4902 428 1838 0 and Validity during the quarter
C) % of Pre-paid Charging <= 0.1% RAJ 0.00% 0.00% NP 0.03% 0.29% 0.00% 0.05% 0.02% 0.21% 0.00% Complaints
3 Resolution of Billing/Charging Complaints and Period of applying credit/Waiver/Adjustment to customers account from the date of resolution of complaints
A) No. of Billing/Charging/Credit/Valid RAJ 30 482 NP 5171 14591 44 5728 561 2015 97 ity Complaints received during the quarter
B) No. of billing complaints for Post paid customers/Charging/Credit/ Validity complaints for pre- RAJ 30 482 NP 5171 14591 44 5728 561 2015 97
paid customers resolved within 4 weeks during the quarter
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QUARTERLY CSD AUDITED DATA FOR CELLULAR MOBILE TELEPHONE SERVICES
Quarterly CSD Audit Data
MTS
IDEA
BSNL
RCOM RCOM
mark
AIRTEL
AIRCEL (CDMA)
-
VODAFONE
TATA (GSM) TATA
RCOM (GSM) RCOM
TATA (CDMA) TATA Circle Name Circle S Bench / Name of Parameter GSM Operators CDMA Operators N
C) % of billing complaints (for post paid customer) / 100 % Charging/Credit/Validity (for within 4 RAJ 100.00% 100.00% NP 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Pre paid customer) resolved week within 4 weeks
D) % of Period of applying credit/Waiver/Adjustment to customers account from the <=1 week RAJ 100.00% 100.00% NP 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
date of resolution of complaints
4 Response time to customers for assistance A) Total no of calls attempted to customer RAJ 21922225 5006442 NP 21047058 37714654 173068 20763132 7366303 1865841 97415
care/Call center
B) Total no. of calls successfully established to RAJ 21515016 5006328 NP 20916419 37318080 171642 20763132 7140693 1830194 93745
customer care/Call center
C) % Accessibility of Call centre /customer Care (Total call successfully >=95% RAJ 98.14% 100.00% NP 99.38% 98.95% 99.18% 100.00% 96.94% 98.09% 96.23%
established *100/ Total call attempt)
D) Total Calls reached to agent desk for Voice to RAJ 5615328 11073688 NP 8347378 1654960 162689 7741857 3408794 279031 153622
Voice (Total call attempt)
E) Total number of calls answered by the operator RAJ 4587636 10833865 NP 8195847 1629988 153433 7613255 3180893 272972 144707 (Voice to voice) within 60/90 seconds F) % age of calls answered by operator(voice to voice) >=90% (60 (Total call successfully Sec.) & RAJ 81.70% *97.83% NP 98.18% *98.49% *94.31% *98.34% *93.31% *97.83% *94.20% established within 60 Sec./ >=95% (90 90 sec *100 / Total call Sec.) attempt) 5 Termination/closure of service
A) Total No. of requests for Termination / Closure of RAJ 976 1450 5542 2238 670 NA 8423 4109 792 982 service received during the quarter
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QUARTERLY CSD AUDITED DATA FOR CELLULAR MOBILE TELEPHONE SERVICES
Quarterly CSD Audit Data
MTS
IDEA
BSNL
RCOM RCOM
mark
AIRTEL
AIRCEL (CDMA)
-
VODAFONE
TATA (GSM) TATA
RCOM (GSM) RCOM
TATA (CDMA) TATA Circle Name Circle S Bench / Name of Parameter GSM Operators CDMA Operators N B) No. of requests for Termination / Closure of service complied RAJ 976 1450 5542 2238 670 NA 8423 4109 792 982
within 7 days during the quarter C) % of Termination/ Closure of service within 7 <=7days RAJ 100.00% 100.00% 100.00% 100.00% 100.00% NA 100.00% 100.00% 100.00% 100.00%
days 6 Time taken for refunds of deposits after closures. A) No. of Payments/ Refunds due during the RAJ 770 1420 1799 1533 513 2 16815 137 925 1168
quarter B) No. of Payments/ Refunds Cleared during the RAJ 770 1420 1799 1533 513 2 16815 137 925 1168
quarter 100% C) Time taken for refunds of within 60 RAJ 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% deposits after closures. days i) NP: Data not provided ii) BSNL was having some technical problem in fetching the data related to the billing and call centre, as their new Call centre was under commissioning, so they did not provide the data for this quarter. iii) MTS has given the call centre data for the parameter “Response time to customers for assistance in months of July, Aug for 60 Sec and Sep data is given for 90 Sec. iv) *Calls answered by operators (Voice to voice) in 90 seconds as per TRAI QoS Regulation (Third amendment) dated 21st August 2014. v) NA*: Tata (GSM) has no post-paid connections, so no request of Termination/Closure.
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5.3.2 3 DAYS LIVE CSD AUDITED DATA FOR CELLULAR MOBILE SERVICES (QE - SEPT. 2014):
CSD 3 DAYS LIVE DATA FOR CELLULAR MOBILE TELEPHONE SERVICES-QE-SEPTEMBER 14
3 days live CSD Audit
MTS
IDEA
TATA
BSNL
(GSM) RCOM RCOM
Data Bench- Circle RCOM
AIRTEL
(CDMA) (CDMA) AIRCEL
mark Name TATA (GSM) VODAFONE
S/ Name of Parameter GSM Operators CDMA Operators N RESPONSE TIME TO CUSTOMERS FOR ASSISTANCE Total no of calls attempted to customer Rajasthan 726474 184510 NP 660502 350713 69278 623170 222447 47596 43687
care/Call center Total no. of calls successfully established Rajasthan 717000 184510 NP 657362 347144 68758 623170 217539 46671 43184 to customer care/Call center
% Accessibility of Call centre /customer Care (Total call successfully >=95% Rajasthan 98.70% 100.00% NP 99.52% 98.98% 99.25% 100.00% 97.79% 98.06% 98.85% established *100 / Total call attempt)
1 Total Calls reached to agent desk for Voice to Rajasthan 200172 307564 NP 260697 39110 4820 245006 103777 6167 4787
Voice (Total call attempt)
Total number of calls answered by the operator Rajasthan 145114 300854 NP 256838 38097 4627 241018 101556 5981 4532 (Voice to voice) within 60/90 seconds
% age of calls answered by operator(voice to >=90% voice) (60 Sec.) (Total call successfully Rajasthan 72.49% *97.82% NP 98.52% *97.41% *96.00% *98.37% *97.86% *96.98% *94.67% & >=95% established within 60/90 (90 Sec.) Sec.*100 / Total call attempt)
NP: Data not provided ii) BSNL was having some technical problem in fetching the data related to the billing and call centre, as their new Call centre was under commissioning, so they did not provide the data for this quarter.. iii) *Calls answered by operators (Voice to voice) in 90 seconds as per TRAI QoS Regulation (Third amendment) dated 21st August 2014.
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KEY FINDINGS: CUSTOMER SERVICE DELIVERY PARAMETERS 1. Metering and billing credibility-(Post paid & Pre-paid)
The performance of the service providers with respect to the parameter metering and billing credibility for both post-paid and pre-paid is well within the prescribed bench mark of <=0.1 % for all the operators except RCOM(GSM) and RCOM(CDMA). The performance of RCOM (GSM) and RCOM (CDMA) remained non-complied for parameter ‘Billing Complaints – Prepaid’ with their achieved values as 0.29% and 0.21%. BSNL was having some technical problem in fetching the billing and call centre related data, as their new Call centre was under commissioning, so they did not provide the data for this quarter.
2. Resolution of Billing complaints and applying credits -
i. Resolution of billing /charging complaints
ii. Period of applying credit/waiver/adjustment to customer’s account from the date of resolution of complaints
All operators have 100 % resolved the billing complaints within stipulated period of 4 weeks. In all cases where customers were due for credit / adjustment, all the service providers have met the benchmark of 100 % refund in one week.
3. Response Time to the Customer for assistance
i. Accessibility of call centre/customer care ii. Percentage of calls answered by Operators (Voice to Voice)
All service providers are in compliance with respect to the parameter accessibility of call center. However, Aircel has not met the benchmark of calls answered by Operators (voice to voice) within 60 seconds. Aircel achieved its performance as 81.70% whereas Tata (GSM), MTS and Tata (CDMA) have not met the benchmark of „calls answered by Operators (voice to voice) within 90 seconds as they provided the data for 90 seconds. They have achieved their performance as 94.31%, 93.31% and 94.20% respectively against the benchmark of >=95%.
4. Termination/Closure of Service
In case of this parameters also, all service providers have settled the closure/termination within the benchmark of 7 days.
5. Time Taken for Refund of deposits after closures
All operators were found to have complied with the benchmark of 100% refund of deposits within 60 days of closure.
Live Measurements:
The results for three days live measurements reveal that all operators have met the benchmarks for the parameters Accessibility to call center and call connection to operators (Voice to voice) within 60 seconds / 90 seconds. Only Aircel has not met the benchmark of calls answered by Operators (voice to voice) within 60 seconds. Aircel achieved its performance as 72.49%.whereas Tata (CDMA) have not met the benchmark of „calls answered by Operators (voice to voice) within 90 seconds (94.67%).
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6. LIVE CALLING ASSESSMENT
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6. LIVE CALLING ASSESSMENT: 6.1 INTER OPERATOR CALLS ASSESSMENT:
Inter operator call assessment with a sample of 2x50 test calls for each Service provider operating in Rajasthan service area during the time 1100 to 1400 Hrs and 1600 to 1900 was carried out by TUV auditors. The test calls were made from one operator to another within the same licensed area to judge the ease of connectivity amongst the operators. While doing this exercise, the radio part, the switch part and POI in between the two operators are involved. Congestion in any of these network elements could result in congestion in the network.
INTER OPERATOR CALL ASSESSMENT BASED ON LIVE MEASUREMENT
MTS
BSNL
IDEA
AIRTEL
AIRCEL
Calling Calling
Operators
TATA (GSM) TATA
VODAFONE
Circle Name Circle (GSM) RCOM
TATA (CDMA) TATA RCOM (CDMA) RCOM
AIRCEL Rajasthan -- 100% 100% 95% 100% 100% 100% 96% 100% 100%
AIRTEL Rajasthan 100% -- 100% 100% 100% 100% 100% 100% 100% 100%
BSNL Rajasthan 100% 100% -- 100% 100% 100% 100% 100% 100% 100%
IDEA Rajasthan 94% 100% 100% -- 100% 100% 100% 97% 100% 100%
RCOM Rajasthan 100% 100% 100% 100% -- 100% 100% 100% 100% 100% (GSM)
TATA (GSM) Rajasthan 100% 100% 100% 96% 94% -- 100% 100% 100% 100%
VODAFONE Rajasthan 100% 100% 100% 100% 100% 100% -- 100% 100% 100%
MTS Rajasthan 100% 100% 100% 100% 100% 100% 100% -- 100% 100%
RCOM Rajasthan 100% 100% 100% 100% 100% 100% 100% 100% -- 100% (CDMA)
TATA Rajasthan 100% 100% 100% 100% 100% 100% 100% 100% 100% -- (CDMA)
The result of the testing revealed that the inter connection performance among the operators was quite satisfactory. However, in case where Calls attempted from Aircel to Idea & MTS, successful interconnection was 95.0% and 96%, Idea to Aircel and MTS was 94% and 97% and Tata (GSM) to Idea & RCOM GSM was 96% and 94%, respectively. Thus there was no remarkable problem in interconnection from one operator to other operators.
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6.2 CUSTOMER CARE / HELPLINE ASSESSMENT:
LIVE CALLING TO CALL CENTRE Circle RCOM TATA RCOM TATA Parameter AIRCEL AIRTEL BSNL IDEA VODAFONE MTS Name (GSM) (GSM) (CDMA) (CDMA) Total No. of calls Attempted Rajasthan 100 100 100 100 100 100 100 100 100 100 Total no of calls attempted to Rajasthan 100 100 100 100 100 100 100 100 100 100 customer care/Call center Total no. of calls successfully established to customer Rajasthan 100 100 100 100 95 100 100 100 96 100 care/Call center % Accessibility of Call centre /customer Care (Total call successfully Rajasthan 100.00% 100.00% 100.00% 100.00% 95.00% 100.00% 100.00% 100.00% 96.00% 100.00% established *100 / Total call attempt) Total Calls reached to agent desk for Voice to Voice (Total Rajasthan 100 100 100 100 95 100 100 100 96 100 call attempt) Total number of calls answered by the operator (Voice to voice) Rajasthan 100 100 91 100 85 100 100 100 90 100 within 90 seconds % age of calls answered by operator(voice to voice) (Total call successfully Rajasthan 100.00% 100.00% 91.00% 100.00% 90.00% 100.00% 100.00% 100.00% 94.00% 100.00% established within 90 Sec.*100 / Total call attempt)
In case of calls answered by operators (voice to voice) within 60 seconds when test calls were made to the call centers, 100% calls were connected to the Operator within 60 seconds except for BSNL, RCOM(GSM) and RCOM(CDMA), the calls answered by operators were 91%, 90% and 94% respectively. 6.3 LIVE CALLING ASSESSMENT FOR BILLING COMPLIANTS:
TELEPHONIC INTERVIEW FOR BILLING COMPLAINTS Circle RCOM TATA RCOM TATA Parameter AIRCEL AIRTEL BSNL IDEA VODAFONE MTS Name (GSM) (GSM) (CDMA) (CDMA) Total No. of calls Rajasthan 30 100 ND 100 100 44 100 100 100 97 Attempted
Total No. of calls Rajasthan 20 81 ND 77 72 37 79 67 61 55 Answered
Cases resolved Rajasthan 20 81 ND 77 72 37 79 67 61 55 within 4 weeks
%age of cases Rajasthan 100.00% 100.00% ND 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% resolved ND: Not done due to BSNL not provided the detail of billing complaints. NA: Not Applicable as Tata (GSM) has no post-paid customers.
To test the Service Providers performance on billing related complaints and their resolutions, TUV-SUD auditors conducted a customer feedback calling for about random 100 nos. of customers. However, in some cases, the number of customers contacted for verification was less due to less number of billing complaints. During live calling, there was mix type of the feedback. Some of the customers reported that there complaints have been resolved but not remember of duration of their resolution. However, the customers generally reported their satisfaction on resolution of the billing complaints.
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6.4 LEVEL -1 CALLING ASSESSMENT:
LEVEL 1 LIVE CALLING
Circle
no.
MTS
IDEA
made
BSNL
SDCA
AIRTEL
AIRCEL
Name of
SSA NameSSA
TATA GSM TATA
No. of calls No. calls of
Emergency Emergency
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA RCOM CDMA RCOM Bikaner (s) 8 √ √ √ √ √ √ √ √ √ √ Nokha 8 √ √ √ √ √ √ √ √ √ √ Bikaner (e) (jamsar), 8 √ √ √ √ √ √ √ √ √ √ Lunkaransar-iv, 8 √ √ √ √ √ √ √ √ √ √ 100, 101, 102, Rajasthan Bikaner Lunkaransar-ii (mahajan) 8 √ √ √ √ √ √ √ √ √ √ 108 Bikaner(c) (jaimalsar) 8 √ √ √ √ √ √ √ √ √ √ Kolayat-ii 8 √ √ √ √ √ √ √ √ √ √ Kolayat-iv (daitra) 8 √ √ √ √ √ √ √ √ √ √ Kolayat-iii (bajju) 8 √ √ √ √ √ √ √ √ √ √ Churu 8 √ √ √ √ √ √ √ √ √ √ Rajgarh 8 √ √ √ √ √ √ √ √ √ √ Ratangarh 8 √ √ √ √ √ √ √ √ √ √ 100, 101, 102, Rajasthan Churu Sardarshahar (s) 8 √ √ √ √ √ √ √ √ √ √ 108 Sridungargarh (n)- 8 √ √ √ √ √ √ √ √ √ √ dungargh Sujangarh(c) (bidasar) 8 √ √ √ √ √ √ √ √ √ √ Taranagar 8 √ √ √ √ √ √ √ √ √ √ Girwa (udaipur) 8 √ √ √ √ √ √ √ √ √ √ Nathdwara 8 √ √ √ √ √ √ √ √ √ √ 100, 101, 102, Rajasthan Udaipur Rajsamand (kankorli) 8 √ √ √ √ √ √ √ √ √ √ 108 Malvi (fatenagar) 8 √ √ √ √ √ √ √ √ √ √ Vallabhnagar 8 √ √ √ √ √ √ √ √ √ √
To assess the availability and efficiency of level 1 services such as police, fire, ambulance (emergency services) offered by various mobile service providers in the SDCAs of the three SSAs where drive tests were conducted, the calls were made from mobile phones provided by the service providers during the drive test. In these SSA of Rajasthan service areas, the emergency services as mentioned in the above table were found functional in the networks of all the service providers.
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7. DRIVE TEST
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
7. OPERATOR ASSESTID DRIVE TEST
In terms of TRAI‟s letter dated 21st January, 2014, the drive tests were conducted for three consecutive days in one select SSA each month in each service area. Thus, the drive tests were carried out in three SSA‟s namely Bikaner, Churu and Udaipur in the months of July, August and September 2014 respectively .The total route Kms covered during the drive tests in the respective SSAs was 472Kms, 588Kms and 483Kms. The performance of the operators has been highlighted below in the tables. The drive test was conducted simultaneously for all the operators following the same route of drive tests. The holding period for all test calls was 120 seconds. The drive test vehicle across all routes plied at a speed of about 30-50 km per hour.
For measuring voice quality, Rx Qual samples on a scale from 0 to 7 for GSM operators and Frame Error Rate (FERs) for CDMA service providers were measured. As per the QoS norms, Rx Qual between 0- 5 for GSM operators and between 0-4% FER value for CDMA operators FERs is considered to be good, where as Rx Qual beyond this benchmark is considered to be bad. Call drops were measured by the number of calls that were dropped to the total number of calls established during the drive test. Similarly CSSR was measured as the ratio of total calls established to the total call attempts made. Signal strength was measured in dBm at street level with strength ≥ -75 dBm for in-door coverage and ≥ - 85 dBm for in-vehicle. .
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
DRIVE TEST TABLE – 1
OPERATOR-ASSISTED DRIVE TEST AT BIKANER SSA IN JULY-14 MONTH- RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Major 43 30 38 30 37 30 36 31 51 31 43 30 46 30 52 30 47 30 38 34 Roads Highways 160 30 252 30 253 48 67 31 156 30 152 30 248 30 149 31 82 33 90 31 Call 1 Within Attempts 241 30 184 30 197 31 152 30 153 31 211 30 195 30 201 30 133 32 251 34 City Overall 444 90 474 90 487 109 255 92 360 92 406 90 489 90 402 91 262 95 379 99 SSA Major 0.00% 0.00% 0.00% 0.00% 2.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Highways 0.00% 0.00% 0.00% 0.00% 1.98% 2.08% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.40% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Blocked 2 Within Call Rate 0.00% 0.00% 0.00% 0.00% 2.54% 3.23% 0.00% 3.33% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% City Overall 0.00% 0.00% 0.00% 0.00% 2.26% 1.83% 0.00% 1.09% 0.00% 0.00% 0.00% 0.00% 0.20% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% SSA Major 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Dropped Highways 0.00% 0.00% 0.00% 0.00% 2.42% 0.00% 0.00% 0.00% 0.00% 0.00% 0.66% 0.00% 0.00% 0.00% 0.00% 0.00% 2.44% 0.00% 1.11% 0.00% 3 Call Rate Within 0.00% 0.00% 0.00% 0.00% 2.63% 0.00% 0.00% 0.00% 0.00% 0.00% 0.95% 0.00% 0.00% 0.00% 0.00% 0.00% 1.50% 0.00% 0.00% 0.00% (<=2%) City Overall 0.00% 0.00% 0.00% 0.00% 2.32% 0.00% 0.00% 0.00% 0.00% 0.00% 0.74% 0.00% 0.00% 0.00% 0.00% 0.00% 1.53% 0.00% 0.26% 0.00% SSA Percentage connections with good voice quality (=>95%) Major (a) 0-4 NA NA NA NA NA NA NA NA NA NA NA NA NA NA 97.52% 99.01% 96.39% 99.02% 97.00% 90.05% Roads 4 (w/o frequency Highways NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.64% 99.97% 96.12% 99.85% 96.93% 99.16% hopping Within NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.39% 99.90% 95.65% 98.13% 99.13% 97.46% for CDMA City
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Operators) Overall NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.22% 99.63% 95.92% 99.00% 98.34% 95.43% SSA Major 95.04% 95.66% 95.87% 99.43% 79.66% 86.95% 97.24% 91.15% 93.89% 95.46% 96.84% 96.42% 95.41% 96.22% NA NA NA NA NA NA (b) 0-5 ( Roads with Highways 95.43% 96.07% 96.10% 99.46% 89.64% 97.03% 97.10% 99.54% 97.51% 99.54% 94.95% 99.05% 96.59% 97.66% NA NA NA NA NA NA frequency Within hopping 96.37% 97.20% 96.77% 95.39% 85.74% 86.54% 97.52% 100% 97.45% 93.05% 96.88% 87.71% 96.62% 97.89% NA NA NA NA NA NA for GSM City Operators) Overall 95.86% 96.31% 96.41% 98.32% 87.29% 90.90% 97.36% 94.93% 97.13% 96.00% 96.20% 94.39% 96.47% 97.26% NA NA NA NA NA NA SSA Service Coverage Major 96.80% 13.12% 98.36% 98.01% 90.88% 40.73% 80.60% 0.06% 95.24% 11.49% 89.72% 49.73% 92.85% 52.10% 80.39% 8.78% 80.68% 50.89% 57.46% 28.74% Roads In door Highways 41.03% 95.00% 96.21% 99.14% 64.25% 99.68% 52.03% 83.78% 43.08% 47.62% 50.40% 67.38% 50.99% 99.09% 46.44% 99.38% 72.93% 100% 71.34% 100% (>= - Within 56.55% 48.80% 97.75% 98.74% 72.39% 89.84% 72.44% 98.72% 67.78% 96.86% 79.56% 19.17% 70.11% 65.35% 80.64% 99.96% 84.95% 98.77% 78.43% 84.36% 75dBm) City Overall 56.07% 52.29% 97.12% 98.54% 69.64% 79.31% 67.90% 29.55% 60.22% 53.14% 70.36% 45.41% 63.00% 72.20% 68.04% 69.74% 80.68% 83.27% 79.51% 69.95% SSA Major 99.97% 38.25% 100% 98.97% 99.95% 96.22% 98.48% 12.42% 100% 59.53% 99.90% 72.42% 99.97% 98.71% 97.58% 65.86% 98.25% 88.71% 100% 72.31% Roads Highways 77.91% 99.90% 99.82% 99.70% 87.77% 100% 88.64% 99.77% 87.57% 100% 75.95% 98.00% 83.67% 99.99% 69.54% 100% 87.82% 100% 96.67% 100% 5 In-vehicle (>= - Within 91.98% 98.06% 99.85% 99.21% 96.11% 100% 95.22% 100% 96.20% 100% 96.00% 86.79% 96.47% 99.88% 98.73% 100% 98.05% 99.97% 97.52% 100% 85dBm) City Overall 87.94% 78.72% 99.85% 99.25% 92.04% 98.88% 93.85% 41.09% 92.68% 87.10% 89.34% 85.76% 90.42% 99.53% 87.85% 88.76% 95.11% 96.24% 97.75% 90.27% SSA Major 99.98% 98.09% 100% 100% 100% 100% 100% 88.60% 100% 99.94% 100% 99.13% 100% 100% 100% 100% 99.98% 100% 100% 100% Roads Outdoor- Highways 95.73% 100% 99.92% 100% 98.29% 100% 99.61% 100% 98.79% 100% 94.74% 100% 97.67% 100% 98.95% 100% 96.67% 100% 99.87% 100% in city (>= Within - 99.45% 99.99% 100% 100% 99.97% 100% 99.84% 100% 99.86% 100% 98.12% 99.97% 99.93% 100% 100% 100% 99.95% 100% 99.92% 100% 95dBm) City Overall 98.19% 99.36% 99.97% 100% 99.09% 100% 99.80% 92.33% 99.39% 99.98% 97.13% 99.70% 98.80% 100% 99.61% 100% 99.00% 100% 99.92% 100% SSA Call Setup Major 6 100% 100% 100% 100% 97.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Success Roads
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Rate Highways 100% 100% 100% 100% 98.02% 97.92% 100% 100% 100% 100% 100% 100% 99.60% 100% 100% 100% 100% 100% 100% 100% (>=95%) Within 100% 100% 100% 100% 96.45% 96.77% 100% 96.67% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.60% 100% City Overall 100% 100% 100% 100% 97.33% 98.17% 100% 98.91% 100% 100% 100% 100% 99.80% 100% 100% 100% 100% 100% 99.74% 100% SSA Major 100% 100% 100% 100% 98.25% 100% 100% 100% 100% 100% 98.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% Roads Hand Over Highways 100% 100% 100% 100% 94.67% 100% 99.07% 100% 98.91% 100% 99.60% 100% 100% 100% 100% 100% 100% 100% 100% 100% Success 7 Within Rate 100% 100% 100% 100% 93.63% 98.63% 99.81% 100% 100% 100% 99.50% 100% 99.70% 100% 100% 100% 100% 100% 100% 100% (HOSR) City Overall 100% 100% 100% 100% 94.78% 98.63% 99.67% 100% 99.60% 100% 99.44% 100% 99.87% 100% 100% 100% 100% 100% 100% 100% SSA
NA: Not Applicable
The service providers having block call rate more than 3% have been shaded in yellow colour.
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
DRIVE TEST TABLE – 2
OPERATOR-ASSISTED DRIVE TEST AT CHURU SSA IN AUGUST-14 MONTH- RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Major 26 30 31 30 29 33 32 30 32 30 32 30 29 30 33 37 31 30 31 30 Roads Highways 180 30 323 30 263 30 135 33 35 30 141 32 279 30 142 30 152 30 51 31 Call 1 Within Attempts 236 30 219 30 226 31 202 30 164 30 210 30 203 30 160 33 209 30 233 30 City Overall 442 90 573 90 518 94 369 93 231 90 383 92 511 90 335 100 392 90 315 91 SSA Major 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 3.13% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Highways 0.00% 0.00% 0.00% 0.00% 1.14% 0.00% 0.00% 0.00% 0.00% 0.00% 0.71% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Blocked 2 Within Call Rate 0.00% 0.00% 0.00% 0.00% 2.21% 0.00% 0.00% 0.00% 0.00% 0.00% 0.95% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% City Overall 0.00% 0.00% 0.00% 0.00% 1.54% 0.00% 0.00% 0.00% 0.00% 0.00% 1.04% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% SSA Major 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 3.23% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Dropped Highways 0.00% 0.00% 0.00% 0.00% 3.85% 0.00% 0.00% 0.00% 0.00% 0.00% 1.43% 0.00% 0.00% 0.00% 0.00% 0.00% 0.67% 0.00% 3.92% 0.00% 3 Call Rate Within 0.00% 0.00% 0.00% 0.00% 1.81% 0.00% 0.00% 0.00% 0.00% 0.00% 0.48% 0.00% 0.00% 0.00% 0.00% 0.00% 0.48% 0.00% 0.43% 0.00% (<=2%) City Overall 0.00% 0.00% 0.00% 0.00% 2.75% 0.00% 0.27% 0.00% 0.00% 0.00% 0.79% 0.00% 0.00% 0.00% 0.00% 0.00% 0.51% 0.00% 0.95% 0.00% SSA Percentage connections with good voice quality (=>95%) Major (a) 0-4 NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.81% 98.54% 92.68% 100% 99.60% 100% Roads 4 (w/o frequency Highways NA NA NA NA NA NA NA NA NA NA NA NA NA NA 98.47% 99.74% 98.48% 99.87% 100% 100% hopping Within NA NA NA NA NA NA NA NA NA NA NA NA NA NA 98.85% 99.96% 99.45% 99.98% 99.90% 100% for CDMA City
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Operators) Overall NA NA NA NA NA NA NA NA NA NA NA NA NA NA 98.79% 99.36% 98.54% 99.94% 99.89% 100% SSA Major 95.57% 95.74% 96.04% 98.79% 97.95% 94.35% 96.06% 97.84% 97.70% 97.66% 96.17% 99.98% 96.03% 98.36% NA NA NA NA NA NA (b) 0-5 ( Roads with Highways 95.74% 99.52% 96.29% 99.36% 90.61% 97.74% 95.66% 96.27% 98.48% 99.65% 93.38% 99.82% 95.51% 97.88% NA NA NA NA NA NA frequency Within hopping 96.10% 99.92% 97.65% 98.77% 95.85% 98.73% 94.59% 100% 97.82% 99.73% 97.01% 99.59% 95.55% 96.17% NA NA NA NA NA NA for GSM City Operators) Overall 95.90% 98.33% 96.80% 98.97% 93.50% 96.73% 95.14% 98.39% 97.90% 99.01% 95.63% 99.86% 95.56% 97.48% NA NA NA NA NA NA SSA Service Coverage Major 60.10% 65.70% 95.53% 93.03% 95.24% 93.40% 56.73% 55.25% 76.68% 51.80% 52.04% 100% 56.10% 99.97% 81.95% 51.97% 67.17% 97.15% 24.30% 100% Roads In door Highways 29.88% 51.40% 96.91% 98.62% 40.38% 67.76% 36.32% 33.23% 42.44% 32.82% 36.10% 99.85% 33.39% 79.15% 56.62% 95.55% 63.71% 97.84% 34.76% 100% (>= - Within 44.33% 99.90% 96.94% 99.09% 60.65% 69.78% 65.22% 93.70% 47.82% 91.13% 54.93% 99.30% 59.33% 99.82% 64.76% 100% 70.99% 98.27% 45.12% 100% 75dBm) City Overall 38.44% 70.83% 96.90% 96.82% 53.25% 78.18% 53.43% 66.42% 51.00% 58.61% 47.90% 99.80% 45.23% 92.96% 63.29% 80.53% 68.09% 97.73% 41.74% 100% SSA Major 98.20% 99.70% 99.87% 97.61% 100% 100% 94.42% 100% 99.40% 99.33% 87.20% 100% 95.03% 100% 98.48% 98.18% 82.21% 99.99% 61.14% 100% Roads Highways 69.29% 95.40% 99.71% 99.52% 78.83% 100% 73.18% 98.13% 86.98% 97.39% 64.42% 100% 70.87% 99.56% 93.68% 100% 76.88% 100% 58.32% 100% 5 In-vehicle (>= - Within 86.82% 100% 99.91% 99.69% 95.89% 99.04% 95.71% 100% 91.79% 99.92% 91.12% 100% 93.95% 100% 95.85% 100% 88.38% 100% 78.91% 100% 85dBm) City Overall 79.24% 98.27% 99.79% 98.91% 88.26% 99.71% 87.04% 99.56% 92.11% 98.88% 81.17% 100% 81.65% 99.85% 95.26% 99.31% 83.79% 100% 74.51% 100% SSA Major 100% 100% 100% 100% 100% 100% 99.94% 100% 100% 100% 96.32% 100% 100% 100% 100% 100% 96.71% 100% 93.85% 100% Roads Outdoor- Highways 91.86% 99.80% 100% 99.88% 99.13% 100% 95.87% 100% 99.69% 100% 92.90% 100% 96.02% 100% 99.96% 100% 94.21% 100% 88.98% 100% in city (>= Within - 98.12% 100% 100% 99.84% 99.87% 100% 99.56% 100% 99.93% 100% 99.28% 100% 99.78% 100% 100% 100% 98.47% 100% 98.46% 100% 95dBm) City Overall 95.29% 99.93% 100% 99.91% 99.54% 100% 98.19% 100% 99.90% 100% 96.73% 100% 97.78% 100% 99.98% 100% 96.81% 100% 96.78% 100% SSA Call Setup Major 6 100% 100% 100% 100% 100% 100% 96.88% 100% 100% 100% 96.88% 100% 100% 100% 100% 100% 100% 100% 100% 100% Success Roads
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Rate Highways 100% 100% 100% 100% 98.86% 100% 100% 100% 100% 100% 99.29% 100% 100% 100% 100% 100% 100% 100% 100% 100% (>=95%) Within 100% 100% 100% 100% 97.79% 100% 100% 100% 100% 100% 99.05% 100% 100% 100% 100% 100% 100% 100% 100% 100% City Overall 100% 100% 100% 100% 98.46% 100% 99.73% 100% 100% 100% 98.96% 100% 100% 100% 100% 100% 100% 100% 100% 100% SSA Major 100% 100% 100% 100% 100% 100% 97.87% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Roads Hand Over Highways 100% 100% 100% 100% 96.68% 100% 100% 100% 100% 100% 97.17% 100% 99.76% 100% 100% 100% 100% 100% 100% 100% Success 7 Within Rate 100% 100% 100% 100% 96.53% 100% 99.85% 100% 100% 100% 99.69% 100% 100% 100% 100% 100% 100% 100% 100% 100% (HOSR) City Overall 100% 100% 100% 100% 96.96% 100% 99.71% 100% 100% 100% 99.17% 100% 99.89% 100% 100% 100% 100% 100% 100% 100% SSA
NA: Not Applicable
The service providers having block call rate more than 3% have been shaded in yellow colour.
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
DRIVE TEST TABLE - 3
OPERATOR ASSISTED DRIVE TEST AT UDAIPUR SSA IN SEPTEMBER 14 MONTH- RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Major 60 30 67 30 65 30 71 30 65 33 70 30 71 30 53 31 65 31 68 30 Roads Highways 153 30 235 30 145 30 149 36 131 31 116 30 210 30 127 30 127 31 80 31 Call 1 Within Attempts 184 30 204 30 161 30 170 30 171 31 273 30 193 30 202 32 286 31 240 33 City Overall 397 90 506 90 371 90 390 96 367 95 459 90 474 90 382 93 478 93 388 94 SSA Major 0.00% 0.00% 0.00% 0.00% 3.08% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Highways 0.00% 0.00% 0.00% 0.00% 2.07% 0.00% 0.67% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Blocked 2 Within Call Rate 0.00% 0.00% 0.00% 0.00% 0.62% 0.00% 0.59% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.70% 0.00% 0.00% 0.00% City Overall 0.00% 0.00% 0.00% 0.00% 1.62% 0.00% 0.51% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.42% 0.00% 0.00% 0.00% SSA Major 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Roads Dropped Highways 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.79% 0.00% 1.25% 0.00% 3 Call Rate Within 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.70% 0.00% 0.42% 0.00% (<=2%) City Overall 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.63% 0.00% 0.52% 0.00% SSA Percentage connections with good voice quality (=>95%) Major (a) 0-4 NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.52% 99.87% 99.10% 100% 97.01% 100% Roads 4 (w/o frequency Highways NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.51% 99.86% 98.86% 100% 99.23% 100% hopping Within NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.61% 99.94% 99.36% 100% 99.55% 99.55% for CDMA City
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Operators) Overall NA NA NA NA NA NA NA NA NA NA NA NA NA NA 99.56% 99.89% 99.22% 100% 99.01% 99.85% SSA Major 95.62% 99.53% 96.02% 97.13% 87.64% 91.87% 96.61% 97.62% 96.00% 99.77% 95.16% 99.00% 95.12% 97.53% NA NA NA NA NA NA (b) 0-5 ( Roads with Highways 97.32% 99.93% 96.30% 98.88% 88.28% 96.27% 98.95% 98.38% 97.74% 99.49% 96.51% 98.70% 95.75% 97.91% NA NA NA NA NA NA frequency Within hopping 96.51% 97.80% 96.34% 98.26% 90.73% 98.67% 97.18% 95.78% 96.79% 99.46% 97.59% 97.28% 96.05% 97.57% NA NA NA NA NA NA for GSM City Operators) Overall 96.67% 99.08% 96.28% 98.10% 89.24% 95.65% 97.71% 97.00% 96.99% 99.58% 96.96% 98.33% 95.77% 97.67% NA NA NA NA NA NA SSA Service Coverage Major 64.47% 98.30% 96.77% 96.87% 45.99% 88.26% 91.62% 91.72% 43.15% 99.10% 92.02% 100% 96.36% 100% 58.15% 84.75% 87.83% 100% 99.47% 100% Roads In door Highways 35.01% 95.00% 96.36% 98.88% 37.58% 99.79% 55.31% 96.05% 40.72% 80.75% 63.97% 0.05% 60.42% 89.32% 62.08% 13.36% 74.39% 83.45% 64.07% 74.41% (>= - Within 64.24% 74.10% 97.32% 97.06% 63.07% 99.98% 62.16% 81.10% 48.78% 72.36% 77.18% 88.24% 85.81% 96.39% 70.58% 100% 77.79% 100% 72.96% 97.72% 75dBm) City Overall 55.20% 90.48% 96.80% 97.62% 50.22% 96.10% 65.01% 89.96% 44.95% 84.33% 76.12% 62.86% 76.25% 95.24% 65.97% 70.22% 78.83% 93.44% 76.46% 90.66% SSA Major 94.40% 100% 99.75% 99.78% 84.30% 99.82% 99.98% 99.89% 91.45% 100% 99.50% 100% 99.88% 100% 94.52% 100% 98.24% 100% 100% 100% Roads Highways 71.16% 99.90% 99.83% 99.89% 61.61% 100% 84.60% 99.99% 77.14% 99.84% 79.06% 84.16% 93.46% 99.99% 91.81% 99.89% 87.67% 100% 91.88% 99.95% 5 In-vehicle (>= - Within 91.90% 99.80% 99.83% 99.11% 89.56% 100% 92.92% 99.68% 86.28% 99.57% 93.98% 100% 98.99% 100% 97.34% 100% 91.91% 100% 95.75% 100% 85dBm) City Overall 85.94% 99.91% 99.82% 99.59% 77.79% 99.94% 91.19% 99.86% 83.95% 99.81% 91.12% 94.74% 96.69% 100% 95.11% 99.97% 92.16% 100% 95.90% 99.98% SSA Major 99.90% 100% 100% 100% 100% 100% 100% 100% 99.94% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Roads Outdoor- Highways 94.49% 100% 100% 100% 100% 100% 98.96% 100% 97.84% 100% 91.37% 99.97% 99.89% 100% 99.82% 100% 97.62% 100% 99.27% 100% in city (>= Within - 99.50% 100% 100% 100% 100% 100% 99.85% 100% 99.06% 100% 99.41% 99.97% 99.98% 100% 99.95% 100% 98.92% 100% 99.88% 100% 95dBm) City Overall 98.02% 100% 100% 100% 100% 100% 99.56% 100% 98.78% 100% 97.51% 99.99% 99.95% 100% 99.92% 100% 98.85% 100% 99.80% 100% SSA Call Setup Major 6 100% 100% 100% 100% 96.92% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Success Roads
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
IDEA
BSNL
AIRTEL
AIRCEL
TATA GSM TATA
MTS CDMA MTS
RCOM GSM RCOM
VODAFONE
TATA CDMA TATA
RCOM CDMA RCOM
S/N
covered
Parameter
Classification of route route of Classification
INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR INDOOR
OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR OUTDOOR
Rate Highways 100% 100% 100% 100% 97.93% 100% 99.33% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% (>=95%) Within 100% 100% 100% 100% 99.38% 100% 99.41% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.30% 100% 100% 100% City Overall 100% 100% 100% 100% 98.38% 100% 99.49% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.58% 100% 100% 100% SSA Major 100% 100% 100% 100% 95.69% 100% 100% 100% 99.06% 100% 98.28% 100% 100% 100% 100% 100% 100% 100% 100% 100% Roads Hand Over Highways 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.42% 100% 100% 100% 100% 100% 100% 100% 100% 100% Success 7 Within Rate 100% 100% 100% 100% 100% 100% 100% 100% 99.57% 100% 99.12% 100% 100% 100% 100% 100% 100% 100% 100% 100% (HOSR) City Overall 100% 100% 100% 100% 99.03% 100% 100% 100% 99.62% 100% 98.97% 100% 100% 100% 100% 100% 100% 100% 100% 100% SSA
NA: Not Applicable
The service providers having block call rate more than 3% have been shaded in yellow colour.
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7.1 DETAIL OF THE ROUTES COVERED DURING THE DRIVE TESTS:
DRIVE TEST TABLE: 4
Day 1 Day 2 Day 3
Name of SSA Name of SDCA Name of SDCA Name of SDCA Route Covered Route Covered Route Covered Covered Covered Covered
1.) Bikaner- - > (A) Major Road - - > BSNL 1.) BIKANER (E ) (JAMSAR) - - >(A) City - - > Office - Ganga nagar choraha - MS collage - Gov. school- BSNL TELEPHONE Kothari hospital - Jaisalmer road - sabji mandi - EXCHANGE – Jamsar – Police station 1.) BIKANER (C ) (JAIMALSAR) - - > (A) City - - > HP collony - sarvodaya basti - police line jamsar. JAIMALSAR – panchayat smiti – Rathi Vidha Niketan chocki - ganga nagar choraha - Gov. Bus (B) Highway - - > – SBI bank – Bhanipura road- Kolayat road. stand - Annaz mandi - The Central Bikaner to BIKANER (E ) (JAMSAR) - - > (B) Highway - - > Cooperative bank- karni nagar- Doordarshan BSNL Ex. Bikaner – Bhimsen choudary circle BIKANER to BIKANER (C ) (JAIMALSAR) highway - - kendra - dindayal circle - dayanand public – Bus stand- Raj. Agri. University – Khara > Bikaner MN hospital – Stambh tirth – Mgsu – Nal – school - sandal pura - safia school - vyas village. Airport nal – kodaimdesar village – jaimalsar. colony.
(B). With in city- - > Vyas colony – murti circle 2.) KOLAYAT-II - - > (A) City- - > Hospital – police 2.) LUNKARANSAR-IV - - >(A) City - - > – Sector 5 circle – old university – Rajvansh station – power house – Panchayat smiti – kolayat police station – Gurudwara – ADM office – circle – Gov. polo technical collage – Medical railway station – Main market – Ambedker circle – Railway station lunkaransar – Noori masjid – collage – LIC office – PBH Gov. hospital – BSNL Telephone exchange – DSP office – Sankhla BIKANER (E) Khariya kua – Gov. School – Krishi mandi – Ambedker circle – Medical collage- Rani bazar BIKANER(C) pranta – Power plant – Gov. school. (JAMSAR), old bus stand – BSNL Ex.. circle – incomtax office –transport gali – old jail (JAIMALSAR), (B) Highway - - > LUNKARANSAR - (B) Highway - - > BIKANER (S), – Bikaner old city – GOGA gate – Shree Jain KOLAYAT-II , BIKANER (C ) (JAIMALSAR) to KOLAYAT-II Highway BIKANER IV, BIKANER (E ) (JAMSAR) to NOKHA / 145 KM Sen. Sec school.- Gopeshwar mandir – KOLAYAT-IV - - > JAIMALSAR – Gajner – Golri – kolayat. LUNKARANSAR -II LUNKARANSAR-IV - - > Jamsar – Mahadev mandir – Nathusar gate – Murlidhar (DAITRA) , KOLAYAT- (MAHAJAN) / 147 bamahwali – kisturiya – Hansera – 3.) KOLAYAT – iv ( DAITRA ) - - (A) City - - > Police vyas colony – Gangasar – Indra chock – III (BAJJU) / 180 KM KM lunkaransar. station – Gov. hospital – SBI BANK – BSNL EX. – Gandhi chock - Big cinema – Rani bazar Rajiv Gandhi sewa Kendra – Gov. school – Bajju road. industrial area – Railway station. 3.) LUNKARANSAR-II (MAHAJAN) - - > (A) (C) Highway - - > Bikaner – palana – deshnok City - - > police staion – Gov. school – 4.) KOLAYAT-iii( BAJJU) - - > (A) City - -> RSEB Sub – rasrisar – bhamadsar – Nokha. Mahajan garh – krishi mandi. station – 132 KV GSS – Dairy – Bajju - BSNL ex. -
Arjunsar - -> BSNL Ex. – Water tank – Main market – Bargadsar road – MD degree collage – 2.) NOKHA - - > (A) City - -> BSNL telephone railway qtr – Railway station. PHS bajju – Krishi mandi . Ex. – Jarrasar road – Gattani Girls school –
Rajsar road – 132 kv gss – Aadarsh vidha (B) Highway – - > (B). Highway - - > mandir school – Doordarshan Kendra – LIC KOLAYAT – iv ( DAITRA ) to KOLAYAT-iii( BAJJU) LUNKARANSAR-IV to LUNKARANSAR-IV office – Sanjivani hospital – Main market Highway - - > Daitra – madmogarh village – Beethnok (MAHAJAN) - - > nokha- lekra chock – Pansari chock – Ramdev village – Bajju. Lunkaransar – Hanasar – Malkisar – chock – Gov. school – Gov. hospital. Mahajan. INDOOR: KOTHARI HOSHPITAL, BIKANER
INDOOR: LAL JI HOTEL, BIKANER INDOOR: BSNL CMTS BIKANER
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
Day 1 Day 2 Day 3
Name of SSA Name of SDCA Name of SDCA Name of SDCA Route Covered Route Covered Route Covered Covered Covered Covered
1.) CHURU--> (A) Major Road - -> BSNL 1.) RATANGARH - - > (A) City - - > BSNL OFFICE – Exchange- Post office-Railway station- collect 1.) SARDARSHAHAR (S) - - > (A) City - - > Post office – Gandhi bal niketan – Bus stand – rate -Police line- K.V School - Gov. hospital- Panchayat Samiti – Bimla Devi Science Hanuman park – Sabji mandi – White ghantagarh – Gov. Bus stand- CHURU Jail- Industrial Area- building – saras dairy- Navoday School – Railway crossing – Railway quarter – Ambedkar nagar Housing Board- Pankha circle- Gov. bagala Partap colony – Bahadur singh colony – – Sati temple – HP petrol pump - White ghantagarh – school- Jharia mori – Gov. Gopi Ram s.s. Terahpanth building – Ghanta garh- Sabji Bajoria school – Ward no. 31 – P.W.D Office – ITI - school – Shri Nath Math- Panchmukhi Balaji- Mandi – Gandhi chowk – Court – Nagar Regional forest office ( R.F.O) – 440 KV GSS – Garh circle- Main market Churu – PNB Bank- palika – Main market- Bus stand – P.H.C Pareek colony - Adarsh vidya mandir school – Gov. Girls Collage – Lal ghantagarh circle- hospital – Agricultural science centre – Ramchandra mandir – police station – bus stand – Gov. lohiya circle- Railway station. Jaitsar Road – Taranagar Road – Partap Gov. hospital – Panchyat smiti – Sujangarh road. (B) City - - > Naya Bass colony – Gov. sarda bhawan- I.A.S university – Ratangarh road. (B) Highway - - > school – UCO Bank – Back side to lohiya (B) Highway - - -> Churu to Ratangarh Highway - - > Churu- TRM Public collage – Gandhi Nagar – Punia colony – Shiv - - > school – Binasar – sathda – sehala – Gorisar - Jaleu colony – OM colony – Agrasen colony – Lal Churu – District Stadium – Adarsh vidya – Ratangarh. ghantagarh Circle – cooperative BANK- mandir school – M.S public school – Khariya Ratangarh to SUJANGARH(C) (BIDASAR) highway - - Railway crossing – Rajgarh Road. – Rampura – Jasrasar – Balrasar – > Ratangarh – Loha – Khathari – parihara – Randhisar (C) Highway - - > Churu – Dhadhar Village – Dhadhariya charnan – Udasar – Phulasar – – Chapar – chadwas - SUJANGARH(C) (BIDASAR). Lakha – Dhani Laxman singh – Dudhwa K.K.C collage Sardarshahar- Sardarshahar. Railway station – Raju Ki Dhani- Raran pura – 2.) SUJANGARH(C) (BIDASAR) - - > (A) City - - > Dokwa village- Dokwa railway station – SARDARSHAHAR (N)- DUNGARGH highway - - > RICCO Area indian oil petrol pump – police station – BSNL Rajgarh. (S), Sardarshahar- Sawai – Bandhnaw – RATANGARH , Exchange - Theh. Office – Bus stand – Sujangarh CHURU, RAJGARH, SRIDUNGARGARH bhadhasar – aadhsar – Gov. school aadhsar SUJANGARH(C) road. CHURU TARANAGAR / 184 2.) Rajgarh - - > (A) City - - > Police Station (N)- – Dhirdesar – Thukriasar – Toliyasar – (BIDASAR), / Salasar with in city - - > Indian oil petrol pump – KM Rajgarh – Shahid smarak – Panchayat samiti – DUNGARGARH / Jetasar - SRIDUNGARGARH (N)- 190 KM BSNL Ex. – salasar Balaji temple – Gov. school – electricity board- Mini sachivalaya – Gov. Bus 214 KM DUNGARGH. salasar circle – Gov. hospital – Bus stand - salasar Stand – Krishi upaj Mandi- Rajgarh Jail- BSNL Balaji temple. Office – Bhagat singh chowk – Ambedkar 2.) SRIDUNGARGARH (N)- DUNGARGH - - (B) Highway - - > SUJANGARH(C) (BIDASAR) to chowk- Hisar Road. – M.P chowk – Goga ji > (A) City- - > DUNGARGH Circle – Mahesh salasar- -> Mandir – Jain Hospital – Nagar palika – Gov. dwar – momasar bas – Gov. hospital – Post Bidasar – chadwas – chapar – sujangarh – loadshar – School – Four poll – Gov. High S.S. School – office – Aadsar bas – Main market – BSNL dhan- salasar Police station- Main Market – Railway Station – Office – Jodhpur vidyut Nigam – Railway Post Office- Bus stand – LIC office – station – Regional forest office ( R.F.O) – Tatanagar Road. Krishi mandi – Bikaner road – Bharat petrol (B)Highway - - > Rajgarh – Nayangali – pump – Sesomu school – Doordarshan Relay Dadrewa – Taranagar. kendra – police station – SDM office – 3.) Taranagar - - > (A) City - - > Indian oil Panchyat smiti – Nagar palika – court – Shir petrol pump- Sahawa Tiraha – chaudhary dungarha collage- Maruti Suzuki – Ratan collage – Prerna school – Balaji temple – garh road. Court - electricity board – P.W.D office – Gov. (B) Highway - - > SRIDUNGARGARH (N)- Hospital – Nagar palika – Bus DUNGARGH to Ratangarh higaway- - > stand – BSNL office – police station - Post DUNGARGH- Sathlera – Bigga – Gitasar- office – Gov. high S.S. School – Rest house - Jhorawpur- persaneu – Payli – Ratangarh. Ambedkar chowk- Gov. collage – Churu road. (B)Highway - - > Taranagar – Chalkoie – INDOOR: GOPAL HOTEL DUNGARGH
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AUDIT & ASSESSMENT OF QOS FOR QE-SEPTEMBER-2014-RAJASTHAN CIRCLE
Day 1 Day 2 Day 3
Name of SSA Name of SDCA Name of SDCA Name of SDCA Route Covered Route Covered Route Covered Covered Covered Covered
Bharusar – chajusar village- Churu. INDOOR: SALASAR BALAJI TEMPLE.
INDOOR: BSNL OFFICE, RAJGARH
1.) Nathdwara --> (A) City - -> Malvi Road- 1.) MALVI (Fatenagar)--> (A) City - - >Malvi Govshala 1.) Udaipur--> (A) Major Road - -> BSNL Shree hotel- Nathdwara temple – Malvi road – Hero showroom – Sabji mandi – Gov. Sen. Sec. Exchange – Court choraha – M.G collage – – Rajmahal hotel – Nagar palika – Sukhidiya school – Panchyat Smiti – Malvi railway station – Sukhadiya circle – fatehpura circle – Vidya nagar – BSNL Exchange – Bus stand – Shri Police station – Nath dwara road – Railway station – bhawan school –Fateh sagar - fatehpura vilas hotel – Police station Nathdwara – Lal Fatenagar Highway. circle- Bedla Road – Shiphon circle – bagh- Honda showroom – Rajsamand Fatenagar - - > Suzuki showroom – PWD office – Celebration Mall – Suket circle – Mahila police Highway. State bank – Main market – Gov. Hospital – Gov. station – ST GREGORIOS Collage – (B) Highway- - > school – Bus stand – Krishi mandi – Electricity board – Ambience Hotel – Mewar circle – Sukhadiya Udaipur to Nathdwara highway - -> BSNL Shanidev mandir – Chitoorgarh road – Chungi naka – university – Bohra ganeshji – K.V School – Police station fatenagar – BSNL ex. exchange Udaipur – Suker – Amberi – Partap nagar circle – Rajasthan vidyapeeth Kelashpuri – Delwara- Police station Delwara (B) Highway - - > university – Pacific university – Debari – Madri – Rapcha – Uplioden – Nathdwara. Udaipur to Malvi Highway - - > BSNL Ex. – industrial area – Secure meter – Ekling circle – Hindusthan zink – Power house circle – Dabok village Gov. School – Geetanjali Medical hospital- 2.) Rajsamand (Kankorli) - - > (A) City - - > – Geetanjali collage – Udaipur airport – Mavli road – Ford showroom. Bus stand – TVS circle – Maharana partap Nahar Mogra- malvi. (B) City - - > Sector 6 – sector 5- NBM Center circle – collectrate – Post office- police station – Narayan seva sansthan – Akash vani colony NATHDWARA, – No chockey Road – PWD Office – MALVI (Fatenagar), Malvi to Fatenagar Highway - - > Malvi – ladani – GIRWA (UDAIPUR) / – Sector 4 – Chaudhary hospital – Jain temple RAJSAMAND UDAIPUR Rajsamand lake – police station – Rajnagar VALLABHNAGAR / Police station Fatenagar – Fatenagar. 104 KM sector 4 – vidha niketan school – sector 3 – (KANKORLI) / bus stand – Old market – Ratan palace hotel 245 KM Shiv ashram choraha – subhash circle- BN 134 KM 2.) VALLABHNAGAR - - > (A) City - - > Court – Gov. – Bapu market – Kelwa road – Hotel amar Collage- Thoker circle – Aayad – Lakecity mall hospital – police station – Panchyat smiti – Hero palace – Bajrang circle- RTO office- police – Delhi gate – Town mall – Nagar nigam – showroom – Rundher tiraha – Bhatewar road. line- polo-technical collage – Somnath circle suraj poll circle – Bus stand – Natraj hotel – – Housing board colony – Gov. Hospital – Gulab bag road – Ashoka sinema – Bank of (Highway ) - - > Carrier point – Railway station kankorli – JK baroda- Gov. hospital – Hathi poll – Chatek Malvi to Vallabhnagar Highway - - > Techsil malvi – colony – JK circle- Manoher hospital – Nagar marg – Police station hathi poll - Gov. guru Malvi jail – Post office – Galwara- Gov. hospital parisad – Bus stand- DHARKADISH Temple. govind school – Jhariya Road – Savroop sagar galwara – Vallabhnagar. (B) Highway - - > – Hindustan zink office – Fateh sagar – Rada Nathdwara to Rajsamand (Kankorli) circle – Subhash circle – Malla Talai – Vallabhnagar to Salumber Highway - - > Vallabhnagar HIGHWAY - - > Nathdwara – Karjiya – Rampura circle – Radisson bll hotel – Fateh – menar village – badgaon – Hinta – vhinder – piperda village - Rajsamand. sagar – Rani road- Rajiv Gandhi park – Police Bambora – Fita – karakala – Gudel – ginggola – ladha Rajsamand to Charbhujaji Highway - - > station fatehpura – Saheliyon ki bari - UIT – khera – utherda – jagat – Jhamarkatra – police Rajsamand – Kelwa – Padasali – Mewad ki Circle- Moti magri. station jhamarkatra - lakedbass – industrial area dhani – Gomti. umrada – Police station – umrada – S.S Engineering
INDOOR: NATRAJ HOTEL, UDAIPUR Collage – Eklingpura – Udaipur. INDOOR: ACP HOTEL RAJSAMAND INDOOR: MAIN BSNL EXCHANGE, UDAIPUR
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7.2 SSA WISE DRIVE TEST OBSERVATION:
DRIVE TEST TABLE: 5 DRIVE TEST OBSERVATION OF BIKANER SSA: JULY 14
SDCA SDCA SDCA Covered in S NO Name of SP Covered Day 1 Observation Day 2 Observation Covered Day 3 Observation Day 2 in Day 1 in Day 3 1 AIRTEL ------Poor Level & Quality near Poor Level & Quality near Bajju, 2 BSNL ---- Lunkaransar, malkisar, Beethnok, Nall Jamsar Poor Level & Quality Poor Level & Quality near Poor Level & QUQality near 3 TATA GSM near Palan Outer, Jamsar, Mahajan, Bajju, Daytra Nokha Outer Lunkaransar No Highway No Highway Coverage and Coverage and Poor Poor Level & Quality near 4 TATA CDMA Poor Level Patches near Level & Quality near Kolayat to Bikaner Rd Arjunsar Nokha Outer Poor Level & Quality near Palana, Ramsar, No Highway Coverage and Harkhanio ka bas, Poor Level near Bhichwal Ind No Highway Coverage and Poor 5 IDEA Bhamatsar, Nokha, Area, Khara, Lunkaransar Level near Kolayat, Bajju Rora, Poor Quality Outer, Mahajan near Rly Stn, Chandelo ki Bagichi Kolayat, Bikaner, Bikaner & No Highway Diyatra, Lunkaransar, Nokha Coverage and Poor Poor Level & Quality near Nall, Arjunsar, Jamsar Poor Level & Quality near 6 RCOM GSM Level & Quality on Lunkaransar Outer, Mahajan, Bithnok Gajner, Kolayat Nokha Rd, Nokha Bichwal Ind Area Outer No Highway Coverage and Poor Poor Level & Quality near Poor Level & Quality near Nall 7 RCOM CDMA Level & Quality at Lunkaransar Outer, Mahajan, wari Nokha Ward 9, Bichwal Ind Area Jorapura No Highway No Highway Coverage and Coverage and Poor No Highway Coverage and Poor 8 MTS Poor Level near Khara, Level near Deshnok, Level near kolayat Outer Jagdewala Bhamatsar Poor Quality near Poor Level & Quality near Poor Level & Quality near 9 VODAFONE Bhuto ka bas, Court Mahajan, Delva Basti, Sarankulera, Nalbari, Kishyat Gate, Rani Bazar Jamsar, Bamanwali Budhan, Bajju Poor Level near Kansar, Poor Level near Bamanwali, Arjunsar, Poor Level near Nalbari, Kalyat 10 AIRCEL Deshnok Mahajan, Malkisar, Outer Lunkaransar Outer
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DRIVE TEST TABLE: 6
DRIVE TEST OBSERVATION OF CHURU SSA: AUGUST 14
SDCA SDCA SDCA Covered in S NO Name of SP Day 1 Observation Covered in Day 2 Observation Covered in Day 3 Observation Day 1 Day 2 Day 3
Poor Quality at Churu Poor Quality at 1 AIRTEL ---- Outer Ratangarh Outer
Poor Level & Quality Poor Level & Quality near Poor Level & Quality near Thukriasar, 2 BSNL Taranagar, Dedrewa, near Churu Outer, Sardarsahar Outer, Churu Outer Sujangarh, Chapar Jetasar They have only in They have only in They have only in SDCA's SDCA's with Poor SDCA's with Poor 3 TATA GSM with Poor Level & Quality Level & Quality at Level & Quality at at Outers Outers Outers They have only in They have only in They have only in SDCA's SDCA's with Poor SDCA's with Poor 4 TATA CDMA with Poor Level & Quality Level & Quality at Level & Quality at at Outers Outers Outers No Highway Coverage No Highway Coverage Poor Level & Quality and Poor Level & Quality and Poor Level & at Chapar Outer, patches near Churu Outer, Quality near Parihara, Ratangarh 5 IDEA Dhadhar, Dedrewa, Dungarhgarh, Bigga, Outer, Satra, Baneerotan, Poor Quality Kitasar, Dikhanada, Panditpura near Shayam Chowk, Rajadalesar, Jinani Ratangarh Sainik Basti Bagh Sardarsahar No Highway Coverage They have only in They have only in and Poor Leveel & Quality Ratahgarh, Sardarsahar, SDCA's with Poor SDCA's with Poor 6 RCOM GSM Churu, Taranagar, patches near Taranagar Beenasar, Ratangarh, Level & Quality at Level & Quality at Rajgarh Outer, Rajgarh, Churu Sujangarh, Dungargarh Outers Outers Outer Salasar No Highway Coverage They have only in They have only in and Poor Leveel & Quality SDCA's with Poor SDCA's with Poor 7 RCOM CDMA patches near Taranagar Level & Quality at Level & Quality at Outer, Rajgarh, Churu Outers Outers Outer No Highway No Highway Coverage No Highway Coverage Coverage and Poor 8 MTS and Poor Level near and Poor Level near Level near Churu Outer Dungargarh Outer Chaprawas, Loha Poor Level & Quality Poor Level & Quality near near Adsarpurohitan, Poor Level & Quality Tatanagar Outer, ChotiSawai, near Panditpura, Dedrewa, Rajgarh Outer, 9 VODAFONE Sardarsahar to Churu Jaleubari, Beenasar, Ratanpura, Dokwa, HW, Rajaldesar, Chapar, Sujangarh Inderapura, Dudwakhar, Dungargarh Outer, Outer karwasar Thukriyasar No Highway Coverage and Poor Level & No Hinghway No Highway Coverage Quality near Coverage and Poor and Poor Level & Quality 10 AIRCEL Sardarsahar Outer, Level near Ratangarh patches near Churu Outer, Dungargarh Outer, Outer, Bindasar, Dedrewa Ratangarh, Dadabari Chapar Outer
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DRIVE TEST TABLE: 7 DRIVE TEST OBSERVATION OF UDAIPUR SSA: SEPTEMBER 14
SDCA SDCA SDCA S NO Name of SP Covered Day 1 Observation Covered Day 2 Observation Covered in Day 3 Observation in Day 1 in Day 2 Day 3 Poor Quality near 1 AIRTEL Poor Quality near Fatehpura Poor Quality nea Kelwa Ginggola 2 BSNL ------Poor Level near Jamar Poor Level near Kelwa, Kotra, Umreda, Poor Level near Lake, Nimach 3 TATA GSM ITI College, Nathdwara Debok, Pratapnagar, Mata, Chitrakoot, MIA Outer, Amberi Mawali Outer, Sanwad Circle , Zinc No Highway Coverage No Highway Coverage Poor Quality near Chitrakoot, 4 TATA CDMA and Poor Level at Outer and Poor Level at Prayan Nagar, Delhi Gate of all SDCA's Outer of all SDCA's Poor Level & Quality Poor Level near near Ghoda Ghati, Menal, Pacific Poor Quality near MG College, Delwara,Poor Quality 5 IDEA College, Nahar Magla, Prayan Nagar, Hiranmagri near Sukharia Nagar, Fatehnagar, Mawali Badarda, Kalawati Outer Rajsamand Poor Level near Jamar Poor Quality near Nimach Malvi Rajsamad, Poor Level near Kelwa, Kotra, Umreda, Udaipur Mata, Sukhadiya Circle, (Fatenagar), 6 RCOM GSM Nathdwara ITI College, Nathdwara Debok, Pratapnagar, Chitrakoot Nagar, MIA RD-9, Vallabhnagar Outer, Amberi Mawali Outer, Sanwad Siddharth Nagar Circle , Zinc Poor Level near Jamar Poor Level & Quality near Poor Level near Kelwa, Kotra, Umreda, Akashwani Colony, Poor 7 RCOM CDMA ITI College, Nathdwara Debok, Pratapnagar, Quality near Siddharth Nagar, Outer, Amberi Mawali Outer, Sanwad MIA RD-9, Hiran Magri Circle , Zinc They have coverage only They have coverage 8 MTS Poor Level near Prayan Nagar in SDCA's covered in only in SDCA's day2 covered in day2 Poor Quality near Redisson Poor Level & Quality Hotel, Fatehpura, LaxmiVilas, Poor Level & Quality near Zinc, Boyana, 9 VODAFONE Chitrakoot Bhawan, Bohra near Parsoli, Jaichakki, ladani, Vanaitalai, Ganesh, Subhash Nagar, Dabiyaguran Kheri, Umra Delhi Gate Poor Level near Poor Level near Poor Level near MG College, Mawali Outer, 10 AIRCEL Mohanpura, Kelwa, Post UIT Circle Fatehnagar, Office Vallabhnagar, Debok
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7.3 KEY FINDINGS ON DRIVE TEST:
The key observations derived from the results of the drive tests are as under –
(i) In the Month of July-14, drive test was conducted across Bikaner SSA covering Bikaner (S), Nokha, Bikaner (E), Lunkaransar-iv, Lunkaransar-ii (Mahajan), Bikaner (C)(Jaimalsar), Kolayat-ii, Kolayat-iv (Daitra), and Kolayat-iii SDCAs. The performance of the service providers in general was satisfactory as all operators largely met the benchmarks on SSA level except BSNL, Idea and RCOM which could not meet the benchmark of parameters Call Drop Rate and Voice Quality. The parameter CDR could not be met by BSNL with its performance as 2.32%, whereas parameter Voice Quality could not be met by BSNL (87.29% - Out door / 90.90% - Indoor), Idea (94.93% - Indoor) and RCOM-GSM (94.39% - Indoor) on over all SSA basis.
(ii) In the Month of August-14, drive tests were conducted across Churu SSA covering Churu, Rajgarh, Taranagar, Sardarshahar(S), Sridungarpur(N), Dungargarh, Ratangarh, and sujangarh (C) SDCAs.. The drive test results for this SSA also revealed that in general, all operators were doing well within the QoS norms on overall SSA basis except BSNL. Only BSNL remained non-compliant for parameters Call Drop rate and Voice quality with its achieved values as 2.75% and 93.50% (Outdoor) respectively.
(iii) In the month of September -14, drive test was conducted across Udaipur SSA covering Girva (Udaipur), Nathdwara, Rajsamand (Kankorli), Malvi and Vallabhnagar SDCAs.. Like above SSAs, BSNL again failed to meet the benchmark of parameter Voice Quality with its performance as 89.24% on overall SSA level. Other operators performed well within the benchmarks.
Though the Operators have shown good performance in general, but the deficiencies with respect to adequate coverage and voice quality, observed during the drive tests, at the various locations as observed on the drive test plots are detailed in the above table -5, table 6 and table 7 for the respective SSAs.
The performance of the service providers with regard to the Drive Test revealed that all the service providers performed well within the QoS norms. BSNL was the only operator which could not meet the benchmarks of the prime network parameters namely Call Drop Rate and Voice Quality across the thee SSAs. Apart from this, Idea and RCOM (GSM) also could not met the benchmark of Voice Quality in Indoor locations in Bikaner SSA.
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8. GRAPHICAL REPRESENTATION (CELLULAR MOBILE SERVICE PROVIDERS)
AVERAGED QUARTERLY PMR
V/S
AVERAGED QUARTERLY 3-DAYs LIVE MEASURMENT
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8. GRAPHICAL REPRESENTATION (CMTS):
Graphical Representation of Performance of the Cellular Mobile Service Providers (PMR) V/S 3-Days Live Measurement (Quarterly Average Data):
1) BTS ACCUMULATED DOWNTIME
BTS Accumulated Downtime 2.50% 2.00% 1.50% 1.00% 0.50% 0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 0.25% 0.09% 1.71% 0.12% 0.28% 0.17% 0.06% 0.32% 0.07% 0.09% Quarterly Live 0.31% 0.09% 1.65% 0.13% 0.33% 0.26% 0.10% 0.37% 0.11% 0.10% Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%
All operators are meeting the benchmarks.
2) WORST AFFECTED BTSS DUE TO DOWNTIME:
Worst affected BTSs due to downtime 2.50% 2.00% 1.50% 1.00% 0.50% 0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 1.44% 0.16% 1.82% 0.16% 0.53% 0.12% 0.26% 0.57% 0.10% 0.09% Quarterly Live 0.00% 0.04% 0.19% 0.00% 0.00% 0.00% 0.04% 0.00% 0.02% 0.00% Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%
All operators are meeting the benchmarks.
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3) CALL SETUP SUCCESS RATE:
Call Setup Success Rate 101.00% 100.00% 99.00% 98.00% 97.00% 96.00% 95.00% 94.00% 93.00% 92.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 96.64% 98.81% 98.69% 99.25% 99.57% 98.44% 99.75% 98.93% 99.08% 97.14% Quarterly Live 96.66% 98.84% 98.60% 99.23% 99.59% 98.50% 99.76% 99.09% 99.08% 97.20% Benchmark 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%
All operators are meeting the benchmarks.
4) SDCCH/PAGING CHANNEL CONGESTION:
SDCCH/PAGING Channel Congestion 1.20%
1.00%
0.80%
0.60%
0.40%
0.20%
0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 0.27% 0.26% 0.65% 0.33% 0.02% 0.05% 0.15% 0.00% 0.00% 0.00% Quarterly Live 0.34% 0.26% 0.75% 0.34% 0.03% 0.05% 0.12% 0.00% 0.00% 0.00% Benchmark 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
All operators are meeting the benchmarks.
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5) TCH CONGESTION:
TCH Congestion 2.50%
2.00%
1.50%
1.00%
0.50%
0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 0.75% 0.38% 1.51% 0.37% 0.07% 0.07% 0.25% 0.01% 0.18% 1.63% Quarterly Live 1.03% 0.37% 1.48% 0.39% 0.06% 0.07% 0.24% 0.00% 0.18% 1.88% Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%
All operators are meeting the benchmarks.
6) CALL DROP RATE:
Call Drop Rate 2.50%
2.00%
1.50%
1.00%
0.50%
0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 0.90% 1.02% 1.51% 1.32% 0.40% 0.87% 0.80% 0.14% 0.75% 0.68% Quarterly Live 0.89% 1.07% 1.54% 1.37% 0.39% 0.87% 0.82% 0.12% 0.73% 0.69% Benchmark 2% 2% 2% 2% 2% 2% 2% 2% 2% 2%
All operators are meeting the benchmarks.
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7) WORST AFFECTED CELLS>3% TCH DROP:
Worst affected cells>3% TCH drop 7.00% 6.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 2.88% 1.68% 2.39% 2.46% 0.03% 5.38% 2.56% 0.61% 1.15% 5.69% Quarterly Live 2.68% 1.84% 2.50% 2.39% 0.03% 5.59% 2.68% 0.73% 1.25% 5.96% Benchmark 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%
All operators are meeting the benchmarks except Tata GSM and Tata CDMA.
8) PERCENTAGE OF CONNECTIONS WITH GOOD VOICE QUALITY:
% Connections with good voice quality 101.00% 100.00% 99.00% 98.00% 97.00% 96.00% 95.00% 94.00% 93.00% 92.00% RCOM TATA VODAF RCOM TATA AIRCEL AIRTEL BSNL IDEA MTS GSM GSM ONE CDMA CDMA Quarterly PMR 96.71% 98.82% 98.34% 95.70% 98.62% 98.29% 97.07% 99.72% 99.17% 98.83% Quarterly Live 96.69% 98.79% 98.89% 95.70% 98.64% 98.27% 97.17% 99.72% 99.17% 98.82% Benchmark 95% 95% 95% 95% 95% 95% 95% 95% 95% 95%
All operators are meeting the benchmarks.
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