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EVERYONE MATTERS Contents EVERYONE MATTERS Contents Brand DNA Financial Highlights 02 44 The Genetics of Success Corporate Social Our History 04 45 Responsibility (CSR) Milestones Management Discussion The Path of Success 06 50 and Analysis Message Risk Management and from Management 12 57 Risk Factors Report of the Nomination Board of Directors 14 65 and Remuneration Committee Executive Officers 15 66 Shareholding Structure Directorship of Directors Corporate in Related Companies 16 67 Governance Structure Report of the Board of Directors’ Report of Changes in Thai Credit Responsibility for Shares held by Directors in 2020 85 21 the Financial Report Report of Organisation Chart 22 86 the Audit Committee Nature of Independent Business Operation 24 88 Auditor’s Report Statements of Business Overview 26 91 Financial Position Strategy and Note to the Business Plan for 2021 28 103 Financial Statements Products and Services 30 206 Type of Business Important Events in 2020 40 207 Branch Office Vision and Mission THE THAI CREDIT RETAIL BANK PUBLIC COMPANY LIMITED ai Credit is passionate about growing our customer’s business and improving customer’s life by providing unique and innovative micro nancial services CORE VALUES MISSION Provide the best financial services to micro segment Team T Spirit customers nationwide Create a passionate organisation that is proud of what we do Credibility C Create Shareholders’ Value and respect stakeholders’ interest Result Best R Oriented Service B Help building knowledge and discipline in “Financial Literacy” to all our customers L Leadership Integrity I Financial Highlights THE THAI CREDIT RETAIL BANK PUBLIC COMPANY LIMITED Consolidated 2020 2019 FINANCIAL POSITION (MILLION BAHT) Total Assets 80,578 56,494 Loans 68,898 50,916 Non-Performing Loans 1,880 2,490 Liabilities 72,338 49,491 Deposits 64,510 47,193 Equity 8,240 7,003 STATEMENTS OF PROFIT AND LOSS (MILLION BAHT) Interest Income 7,481 5,868 Interest Expenses 1,110 1,024 Net Interest Income 6,371 4,844 Non-Interest Income 211 293 Total Operating Income 6,582 5,137 Total Other Operating Expenses 3,279 2,995 Expected Credit Loss 1,738 - Impairment Loss on Loans and Debt Securities - 1,254 Income Tax 192 178 Profit for the Year 1,373 710 FINANCIAL RATIO Return on Average Assets (ROAA) (%) 1.95 1.35 Return on Average Equity (ROAE) (%) 18.15 10.87 Earnings per Share (ฺBaht) 2.75 1.42 Cost to Income Ratio (%) 49.82 58.30 Capital Adequacy Ratio (%) 13.21 14.34 Total Tier 1 Capital Ratio (%) 12.17 13.30 Book Value (ฺBaht) 16.48 14.01 Loans to Deposit (%) 106.80 107.89 NPLs (%) 2.73 4.89 LLR to NPLs (%) 188.79 109.50 Number of Branches* 517 516 *Including Lending Branch and Nano Credit Kiosk 2 The Thai Credit Retail Bank Public Company Limited Side By Side When everyone is required to dedicate themselves just to fight, endure, and create new opportunities, Thai Credit Retail Bank Public Company Limited will happily stand by your side as we continuously provide our support and assistance while we admire your success. Stay focused and remain positive as you walk forward on the path to your dreams because we will always value your dreams for long-term sustainable growth. Our History Pride of the Best Retail Bank and Our Commitment to “Everyone Matters” Thai Credit Retail Bank Public Company Limited, formerly known as Thai Keha Credit Foncier Company Limited and a subsidiary of Thai Life Insurance, was officially approved on January 18, 2007, fabricating a phenomenon among the history of commercial banks as the Bank offered opportunities for small and micro business customers to access secure and equitable loans. The Bank has continuously generated growth through the commitment to improve businesses and the quality of life of the Thai people nationwide by offering full-scale financial services at its branches in Bangkok and vicinity and in upcountry provinces. Thai Credit has also expanded retail loan services across the country to ensure convenient nationwide access to our services and products for small and micro business customers under the vision “commitment and passion to grow our customers’ business and improve customers’ quality of life by providing unique micro financial services.” Simultaneously, the Bank is committed to the development of full-scale financial products and services, such as nano and micro finance loans and micro SME loans for the business sector and the general public. The Bank provides remedial measures for business operators affected by COVID-19 or natural disasters to endure these difficult time periods and recuperate and grow their businesses once again. As a Thai financial institution, the Bank is committed to the creation of economic stability through the provision of suitable savings, investment, and insurance products. 4 The Thai Credit Retail Bank Public Company Limited Furthermore, the Bank emphasises the enhancement of knowledge and understanding in business operations for long-term sustainable growth whilst pioneering an organisation composed of enthusiastic and proud individuals as well as generating value for shareholders with regards to their best interests. The Bank supports the use of effective financial instruments to maximise convenience for small and micro business customers through the technological development of Micro Pay e-Wallet, an application designed to reduce exposure to physical maximise convenience for contact, in compliance with the COVID-19 preventive policies and the solution customers through the towards a cashless society. technological development of Micro Pay e-Wallet Thai Credit recorded strong growth, currently possessing the largest market share Micro Pay in the nano finance and micro finance markets under the “Everyone Matters” philosophy and the dedication of every executive and employee. With rapid e-Wallet organisation growth, the Bank was awarded as the Fastest Growing Retail Bank in Thailand from U.K.’s Global Banking & Finance Review magazine for three consecutive years in 2017-2019, reflecting the Bank’s success from persistence and dedication to truly become the best retail bank. Thai Credit’s subsequent step is to support and stand alongside small and micro the Bank was awarded business customers and every Thai citizen to endure these challenging periods as the Fastest Growing Retail Bank in Thailand from under the philosophy of “Everyone Matters” and our commitment to become U.K.’s Global Banking & a financial partner for small and micro business customers by creating wealth, Finance Review magazine stability, and sustainability. Thai Credit aims to be the best globally recognised small commercial bank for small and micro business customers and for micro consecutive years finance customers. in 2017-2019 Annual Report 2020 5 Milestones THE PATH OF SUCCESS The Path of Pride to Become the Best Retail Bank 2007 2013 The Thai Credit Retail Bank Public Company Thai Credit announced the “The Best Retail Limited, subsidiary of Thai Life Insurance Bank in Thailand” vision, strongly focusing Group, was officially authorised to operate on the enhancement of service and product as a commercial retail bank on January 18, standards as a solution for small and micro 2007. business customers across the country. The Bank aims to provide small and micro business customers nationwide access to 2009 funds and improve the quality of life of the Thai people who are the key foundation to The Bank’s strong ambition to become a strengthen the country. genuine retail bank led to the acquisition of Thanaban Co., Ltd., a motorcycle financing and loan business with the fourth-largest 2014 market share in Bangkok and its vicinity. Thai Credit’s strong will to become the Best Retail Bank in Thailand led to the resolution of 2012 selling non-core business Thanaban Co., Ltd. to pave way for the Bank to fully focus on Northstar Group, a private equity firm which policies and operational plans. managed more than 20 corporate groups in Southeast Asia and investment portfolios of 36.7 billion baht, acquired a 25% stake 2015 in Thai Credit Retail Bank. The acquisition strengthened the Bank financially and elevated Thai Credit made history when the Bank the efficiency of the Bank’s management launched Nano Finance for small and micro team, driving the Bank towards sustainable business customers, offering opportunities long-term growth. for customers to access secure and equitable funds. The product is used to increase financial liquidity and ensure strong business growth. 6 The Thai Credit Retail Bank Public Company Limited 2017 2019 Thai Credit Retail Bank was awarded the “Fastest Thai Credit’s honour and pride lies in the Bank’s Growing Retail Bank Thailand 2017” award from steady growth as the Bank was awarded the Global Banking & Finance Review, a leading “Fastest Growing Retail Bank Thailand 2018” from financial and business magazine from the U.K. the Global Banking & Finance Review magazine The Bank won the award thanks to outstanding for the third consecutive year thanks to net profit net profit growth of over 100% for three growth of 45%. consecutive years in 2014-2016. The Bank increased operational efficiency and Moreover, the Bank initiated Corporate Social strengthened financially with its partnership with Responsibility (CSR) campaigns to promote Olympus Capital Asia (OCA), an independent private and endorse sustainable business growth and investment firm specialising in micro finance improving the quality of life among small and and SME loans. OCA acquired the 25% stake in micro business customers. The Bank launched Thai Credit Retail Bank from Northstar Group. the “Smart Micro Customer: Hardworking, Savings with Discipline” financial literacy training Furthermore, the Bank launched the first Thai Credit programme as well as the “Nurturing the Apple Retail Bank Learning Center, transforming the Bang from Under the Tree,” writing competition for Khen-Watcharaphon Lending Branch into a center young participants to win scholarships.
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