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Cultural Competence a Journey to Improved

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Cultural Competence a Journey to Improved CULTURAL COMPETENCE A JOURNEY TO IMPROVED OUTCOMES Training Curriculum Manual Day 2: Facilitator’s Guide © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence: A Journey to Improved Outcomes | Training Curriculum – Day 2 Facilitator’s Guide Notice of Copyright/Rights Statement This material is protected by U.S. and International copyright laws. Reproduction and distribution of this material in digital, electronic, written, or any other form without the expressed written permission of New York State’s Office of Addiction Services and Supports (NYS OASAS) is prohibited. 108 © 2019 Coordinated Care Services, Inc Page © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence:CULTURAL A Journey COMPETENCE: to Improved Outcomes | Training A J Curriculumourney – Day to 2 Facilitator’s Improved Guide Outcomes Training Curriculum Manual | Day 2 – FACILITATOR GUIDE TABLE OF CONTENTS Page(s) SECTION III: Day 2 – FACILTATOR’S GUIDE Welcome Back/ Day 2 – Introduction & Overview of Training..…………………….…..…………..….…111-118 Disclaimers, Ground Rules, ISMs (PowerPoint Slides: 3-5) …………………………………………………...111-113 Day 2: Suggested Topics (PowerPoint Slides: 6-7).………………………………………………………………..……..114 Cultural Introduction Activity (PowerPoint Slide: 8)………….……………………………………………….….115-116 Social Determinants of Health (SDOH).…………………………………………………………………………….…...119-131 Social Determinants (PowerPoint Slides: 10-19)…………………………………………………………………… 119-126 Health Equity (PowerPoint Slide: 20)…………………………………………………………………………..….……………127 Health Disparities (PowerPoint Slide: 21 )………………………………………………………………………….………...128 Vulnerable Populations (PowerPoint Slide: 22)…………………………………………………………………….………128 Culturally and Linguistically Appropriate Services in Health and Health Care.………………..….….132-145 The National CLAS Standards (PowerPoint Slides: 24-33) Trauma Informed Through A Cultural Lens….……………………….……………………………………….…..…146-158 (PowerPoint Slides: 35-46) The Angry Eye by Jane Elliott………….………………………………………………..………………….………..………159-166 Video Slide (PowerPoint Slide: 48)……………………………………………………………..…………….…….…….159-160 The 10 Stages of Facing Racism (PowerPoint Slide: 49)…………………………………….…………….…….161-163 5 Stages of Grief (PowerPoint Slide: 50)…………………………………….………………….……….…….…..….164-165 Terms & Definitions………………………………………………………………………………………………….....…….167-176 Definitions Slide (PowerPoint Slide: 52)…………………………………………………………...…………….…….…….167 Stereotypes (PowerPoint Slide: 53)……………………………………………………………….…………….……....…….167 Prejudice (PowerPoint Slide: 54)………………………………………………………………………………….………..……168 Discrimination (PowerPoint Slide: 55)…………………………………………………………………………...……..…….168 Overt av. Covert Racism (PowerPoint Slides: 56-57)………………………………………………….….….......……169 Microaggressions (PowerPoint Slides: 58-67)………………………………………………………….….......….170-174 Power & Privilege…………………………………….………………………………..………………….………….…..………177-185 (PowerPoint Slides: 69-74) 109 Day 2 - Final Thoughts and Evaluation…………….………………………………………...………………..………..……186 Page (PowerPoint Slides: 75-76) Day 2: Handouts & Activities…………………………………………………………………….…………..…………….190-194 © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence:CULTURAL A Journey COMPETENCE: to Improved Outcomes | Training A Journey Curriculum – Day to 2 Facilitator’s Improved Guide Outcomes Training Curriculum Manual | Day 2 – FACILITATOR GUIDE Page(s) TABLE OF CONTENTS SECTION III: Day 2 – HANDOUTS & ACTIVITIES Module: Welcome Back Cultural Introduction Activity.………………………………….…….……………………………………….…115-116 (PowerPoint Slide: 8) Module: Terms & Definitions – Part 1 Social Determinants of Health – Factors.……………………………………………….………………….……..190 (PowerPoint Slide: 11) Social Determinants of Health – Health Outcomes…………………………………………………………..191 (PowerPoint Slide: 13) Life Expectancy by Country……………………………………………………………………………….……………..192 (PowerPoint Slide: 17) Module: Terms & Definitions Overt & Covert Racism/Oppression………………………………………………….…..………………….….…13 (PowerPoint Slide: 54) Module: Power & Privilege The Experiment…………………………………………….…….…..………………………………………..…….….…194 (PowerPoint Slide: 70) 110 Page © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence: A Journey to Improved Outcomes | Training Curriculum – Day 2 Facilitator’s Guide Cultural Competence Training Curriculum Outline (Day 2) Topic: Welcome Back/ Day 2 – Introduction & Overview of Training POWERPOINT SLIDE 2 FACILITATOR NOTES Welcome participants back and ask if they have any thoughts, perceptions or comments they would like to share about the previous day of training. Topic: Disclaimers POWERPOINT SLIDE 3 TIME REQUIRED 5-10 minutes PROCEDURE • To manage training expectations for participants To clearly establish the purpose and intention of Cultural Competence training FACILITATOR NOTES Review and discuss the following key points: • This is not a clinical training, we will not delve deep into clinical practices, concepts, or processes, beyond the culturally competent considerations associated with them • You will not be “culturally competent” after completing this training • There will be unfinished business after this training requiring your further learning and research • Personal “truths” expressed in this training by the Facilitator and the training participants are their truths, respectively, as they have experienced life and must be 111 met with respect. Page • The service population/population ofocus f will universally be referenced as “clients” in this training. PLEASE NOTE: You must not get caught up in “politically correct” or sanctioned language for certain field terms. The Facilitator may use common language used in the communities of the service population that may not necessarily be technical terms © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence: A Journey to Improved Outcomes | Training Curriculum – Day 2 Facilitator’s Guide Cultural Competence Training Curriculum Outline (Day 2) Topic: Welcome Back/ Day 2 – Introduction & Overview of Training |Ground Rules POWERPOINT SLIDE 4 TIME REQUIRED 5 minutes MATERIALS NEEDED Ground Rules (written out on newsprint) Posted PURPOSE • To review ground rules/ expectations of all facilitators and participants for the training • To create a “safe space” for group to share and participate PROCEDURE • Review the Ground Rules with the participants and ask if there is anything missing that should be added to the group’s Ground Rules. • If the group agrees on additional rules, write them down and be sure to add them on this slide located in training Day 2 and 3. ✓ LISTEN TO EACH OTHER AND RESPECT OUR DIFFERENCES Respecting our differences is what this entire workshop is all about. ✓ AGREE TO DISAGREE Agreement is not necessarily the primary objective; complete exploration of different points of view is important. ✓ SPEAK FROM SELF Use “I’ Statements. We typically do not want to and cannot change something we do not understand. ✓ WHAT IS SAID IN THIS ROOM STAYS IN THIS ROOM This point should be obvious. Little can be accomplished in this workshop without complete honesty, and honesty cannot be achieved in an environment where individuals do not feel safe. ✓ EVERYONE AGREES TO MAKE AN EFFORT TO CONTRIBUTE HONESTLY AND TO SHARE AND DEAL WITH FEELINGS IN A POSITIVE FASHION Much of the success of this workshop is based on exploration of and an understanding of our feelings and attitudes towards others. Again, honesty and commitment are essential. ✓ EXPECT UNFINISHED BUSINESS 112 Understanding and valuing differences is a journey, and not a destination. It is Page important to remember that for each of us, more work and discovery lie ahead. FACILITATOR NOTES: It is suggested that you write the rules on newsprint and prominently post them in the training room, as you may have to reference them during the training. © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence: A Journey to Improved Outcomes | Training Curriculum – Day 2 Facilitator’s Guide Cultural Competence Training Curriculum Outline (Day 2) Topic: Welcome Back/ Day 2 – Introduction & Overview of Training “ISMs” and “PHOBIAS” POWERPOINT SLIDE 5 TIME REQUIRED 5 minutes MATERIALS NEEDED ISMs (written out on newsprint) Posted PURPOSE • To review PHOBIAs that are often irrational fear or aversion (dislike) of something • To review ISMs • To create set the standard and a “safe space” for group to share and participate PROCEDURE Review the ISMs and PHOBIA slide and Explain the following to participants: • PHOBIAs are often an irrational fear or aversion (dislike) of something • ISMs are prejudice, discrimination, antagonism, or hate directed against someone’s personal attribute or feature ✓ RACE/ETHNICITY: Racism ✓ DIFFERENCE: Xenophobia ✓ SEX/GENDER: Sexism ✓ SEXUAL ORIENTATION: Homophobia (also mention - GENDER IDENTITY: Transphobia) ✓ BODY TYPE: Sizeism ✓ PHYSICAL/COGNITIVE ABILITY/DISABILITY: Ableism ✓ AGE (e.g. youth, adolescent, senior): Ageism FACILITATOR NOTES: It is suggested that you write the ISMs on newsprint and prominently post them in the training room, as you may have to reference them during the training. 113 Page © 2019 Coordinated Care Services, Inc. OASAS Cultural Competence: A Journey to Improved Outcomes | Training Curriculum – Day 2 Facilitator’s Guide Cultural Competence Training Curriculum Outline (Day 2) Topic: Welcome Back/ Day 2 – Introduction & Overview of Training Suggested Topics – Day 2 POWERPOINT SLIDE 6 POWERPOINT SLIDE 7 PURPOSE/ RATIONALE • To provide participantswith an overview of the day. • To review suggested topics for the Day 2 TIME
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