OCTOBER 2017

VOLUNTEERS NEWS

ACH | GREENLANE | ST ARSHIP VOLUNTEERS CENTRE

FROM THE VOLUNTEER C OORDINATOR: INSIDE THIS ISSUE:

FROM THE VC 1

“NAVIGATE” 2 - 3 WELCOME TO ADHB

C H R I S T M A S 4 While the dust is settling from the national election, l am delighted to in- LUNCH INVITE troduce Suzanne Corcoran to you as our chosen new Director Participa- INTRODUCTION 5 NEW DIRECTOR tion & Insight. Suzanne comes from Melbourne where she lead Patient D O W N W A R D 6 - 9 T R E N D I N Experience and Community Participation at Alfred Health (see page 5). VOLUNTEER HOURS Once she has made the transition from Melbourne to Auckland, you will VOLUNTEERING 10 POEM all be able to meet with her during our Christmas lunch at Rosepark Hotel RADIO LOLLIPOP 11 on the 28th and 29th November (see page 4). WELCOME NEW 12- 13 RECRUITS I’ve just returned from a midweek away to Melbourne with my daughter $675 DESIGNER 13 BLUE JACKET where I also (I just can’t help myself) had arranged to meet with my coun- D I W A L I 14 terpart Ali Hall at the Royal Melbourne Hospital. Ali also offers wayfinding P E T P O W E R 15

THE NEXT ISSUE 16 and companion roles to the hospital, so we had much to share and ex- & DID YOU KNOW change. I was particularly interested in their wheelchair volunteers pro-

gram and their views on ‘patient handling’ which I will share with you in the next newsletter.

But first: fingers crossed for the Companion Volunteer Program’s nomina- tion for the Auckland DHB Health Excellence Award, which will be an-  Monthly Newsletters‘ th input needs to come from nounced on 30 November. all of us: Coordinator, all volunteers, charge In the meantime, nurses, security people and all other key people Happy reading! that work alongside us.

 Your input can be new ideas, shared experiences, good ol’ memories, anything of mutual interest is welcome! VOLUNTEERS NEWS Page 2

NAVIGATE|KAI ARAHI WELCOME TO AUCKLAND DHB

“Navigate” Welcome to ADHB event now also available for new Volunteer recruits!

It is important to us that all new people gain a good understanding of what we are striving for and how we work together to achieve these goals.

Our Navigate|Kai Arahi on boarding event is held every two months for peo- ple who are new to Auckland DHB.

Here, newcomers are introduced to our goals and our communities to help them get a picture of how we all contribute and make a difference to Attendees have the oppor- our people, tunity to: our patients and their  Meet our senior leaders whānau. and participate in an engaging and interac- tive session.

 Go to the bite sized sessions of your choice to learn more about the various teams within the ADHB.

 Have a wander around the expo to find out more about working at ADHB and the benefits available. OCTOBER 2017 Page 3

A group of new volunteers attended the last Nav- I thought the Navigate introduction was informa- igate|Kai Arahi event on September 26. Here is tive and educated new volunteers on ADHB’s val- what they had to say: ues. The highlight for me was doing the clicker quiz using the clickers and the child abuse work- What I remember most was my appreciation for shop which was eye opening. the members of the executive team to share their personal journey to Auckland DHB with the Winona D’Costa – Playroom volunteer new staff and volunteers. This was most interest- ing and informative. The Navigate (introduction to ADHB) was very in- formative, interesting and made me feel very wel- Evelyn Platt – Admin volunteer come and part of a professional and caring organ- isation. It didn't matter if you were a specialist or volunteer everyone has an important role to play Attend the next Navigate to learn more about ADHB Christine Davison – Playroom volunteer VOLUNTEERS NEWS Page 4

ADHB Volunteers Centre cordially invites you to our

CHRISTMAS 2017 VOLUNTEERS BUFFET LUNCH

28TH OR 29TH NOVEMBER 1 2 : 0 0 - 2 : 3 0 P M

Auckland Rose Park Hotel, 92-102 Gladstone Road, Parnell, Auckland

Please register your name, dietary requirements and preferred date on the registration list at the Volunteers Centre, at Greenlane Blue Coat Info Desk or with Julie Hagan at Te Whetu Tawera OCTOBER 2017 Page 5

INTRODUCTION FROM OUR NEW DIRECT OR

Hello and thank you for your very warm welcome deserves to be respected, informed, empowered in my new position as Director of Participation and to have choice when it comes to their health and Insight at ADHB. I have met some of you al- and wellbeing. This has led to lots of experience ready and I look forward to meeting more of you in helping health care services to understand as I settle into the role and work with Lindy in the what patient and Whanau centred care means in volunteer program. a practical sense and working with our staff and broader community to help us consider where I arrived from Melbourne on an Air New Zealand we can improve and what we need to do to flight on the afternoon of Sunday 1 October make sure all patients and families have the ready to start work on the following Monday best possible experience. morning. It was a very busy time in the lead up to my departure from Australia with lots of good- Volunteers are an essential part of our commu- byes from friends and family, work colleagues nity and represent many unique backgrounds and the many volunteers I got to know and work and experiences, including health care. Some of with at Alfred Health in Melbourne where I was you may have been patients or had loved ones previously employed. What made things even at ADHB or other health care services. I think more complicated was my four week holiday in most people acknowledge the critically im- Italy I enjoyed just before moving to New Zea- portant role volunteers play in a positive patient land. It was booked a long time ago so it was just experience, including a friendly greeting when the way it worked out, but it meant I had very arriving, supporting people to find where they little time to get ready for the move to Auckland need to go for appointments, to find friends and which is why I have to return to Melbourne and family or where to park the car or get a drink and pack up all my belongings and my 21 year old something to eat. There are so many things you son Francis in the next week. He would like to do. take up further study at the Australian National University (ANU) in Canberra so needs my help to When I saw the Director of Participation and In- get him on his way as well. sight role at ADHB advertised many months ago, I thought it was my dream job, and I feel very I am Melbourne born and bred but have spent privileged to be given the opportunity to work time living and working in Tasmania, Western with Lindy, other staff and all of you as you gen- Australia, Canada and the UK. I started out as a erously give your time and energy as volunteers Registered Nurse and have had a variety of to make sure our community experiences the health related jobs in large city and regional best possible patient and Whanau centred care. health networks like ADHB, specialist aged care services, teaching of nursing and public health I look forward to getting to know you all soon as I students in universities, Victoria’s Department of settle into life in Auckland……. Health and remote Aboriginal health services in the Kimberly region of north Western Australia. I Suzanne Corcoran have always had a strong interest in patient Director safety and quality and supporting individualised Participation and Insight care, acknowledging everyone, whoever they are, VOLUNTEERS NEWS Page 6

DOWNWARD TREND IN VO LUNTEER HOURS

Volunteering New Zealand (VNZ), with the De- More than a third of these volunteer hours are partment of Internal Affairs’ support, formed a worked in culture and recreation non-profit organi- reference group in December 2016 to develop sations (mainly sports groups), followed by hours an overview paper on the state of volunteering. volunteered to religious bodies and social services. A specific issue for consideration was the 42% This is even before we consider the impact of decrease in volunteer hours provided through “informal” volunteering (outside of organisations), organisations, when comparing the 2004 and which involves twice as many New Zealanders, 2013 Non-Profit Institutions Satellite Account giving more than twice as much of their time. (NPISA). The Decline in Volunteer Hours The Current State of Volunteering NPISA 2013 noted that the reduction in time Almost one and a quarter million New Zea- spent volunteering between 2004 and 2013 re- landers contribute to New Zealand society in al- flects a global trend, with other countries show- most every type of activity: including sports, rec- ing reductions over time also. In New Zealand, reation, arts, culture and heritage to emergency the average volunteer did three hours a week of and social services, health, education, conserva- formal unpaid work in 2013, compared with an tion and the environment; giving 157 million average of 2.6 hours a week in Australia, and hours of their time per annum through organisa- three hours in Canada. tions.

Around one third of New Zealanders undertake voluntary work for an organisation, and about Average volunteer does 3 two thirds undertake unpaid work outside their hours unpaid work per week home (such as helping in their neighbourhood). Internationally, this places us consistently in the top five countries for donating our time. In this respect it appears that New Zealand (with its previous distinctively high rates of volunteer- ing) may now be falling back to the average of New Zealand is in the top 5 other OECD countries. We may be at risk of los- countries for volunteering ing a key factor that has distinguished us as New Zealanders.

Both the level and speed of the reduction in Volunteers are a crucial part of the non-profit hours volunteered in New Zealand is significant; sector and our wider economy, providing the the reduction is more than twice the level which equivalent of approximately $3.5 billion to the has occurred in Australia. In addition, while the country’s gross domestic product (GDP). Further- percentage and number of people volunteering more, only 10% of non-profit organisations em- has increased in New Zealand, in other coun- ploy any staff; 90% are totally reliant on volun- tries the drop in hours has also been generally teers. OCTOBER 2017 Page 7 VOLUNTEERS NEWS Page 8

DECREASE IN VOLUNTEE R H O U R S (CONT)

accompanied by a drop in the percentage and number of people volunteering. Changes to the Nature of Volunteering

According to the Census, since 2001 New Zea- A number of reference group members had ob- land’s population increased 7%, or 270,000 peo- served that the way in which people seek to vol- ple. This population increase means the number unteer is changing. Rather than staying with the of hours donated per volunteer (as identified by same organisation, people now have more op- the TUS) has effectively decreased by around tions and are looking for meaningful roles with a 52% since 2004. high impact. Many volunteers are also unable or disinterested in committing long-term, resulting in a trend to- 52% drop in number of wards episodic volunteering. Additionally, group hours per volunteer members reported an increase in corporate and other group volunteerism, which is usually only short-term and often limited to manual-labour In the same period the number of people aged intensive tasks. 65 or older increased by 147,000. This demo- graphic is a major source of volunteers, devoting triple the time on unpaid activities than people Trend towards episodic aged 12-24 years. volunteering In general, people were working longer hours in 2013 compared to 2006, reducing their availa- ble volunteering time. The proportion of em- ployed people who volunteered was un- Issues/barriers for volunteers changed, according to the Census. Some of the changes in the volunteering sector which affect volunteers include:

People are working  financial pressures and costs of volunteering longer hours in 2013  time pressures  cultural changes  increased compliance requirements However, the proportion of unemployed people  rapid relocation and social dislocation who volunteered increased by a fifth. Separately,  increases in travel time the TUS 2009/10, showed unemployed people doubled the amount of time spent per day on ed- Financial pressures and costs of ucation and training compared with 1998/99. volunteering This could have implications for time spent on volunteering, especially given the unemployment Rising financial pressures on individuals have led rate increased by over 50 per cent between to an increase in the number of hours being 2006 (3.9%) and 2013 (6.2%). OCTOBER 2017 Page 9

worked and more adults joining the paid erosion in social capital. There is much competi- workforce, which means that people have less tion for leisure time and the community benefits time to volunteer. of volunteering are not always understood. The needs and expectations of volunteers are chang- TUS from 1998/99 and 2009/10 showed that ing, particularly among the younger generation. people aged 65 years and over almost doubled the amount of time they spent helping people outside their own household (informal volunteer- ing), and halved the amount of time they spent Lack of understanding of volunteering for an organisation. community benefits One possible explanation for this is that grand- parents who might otherwise have been involved While lack of time is often given as a reason for in formal volunteering are now busy taking care not volunteering, probably more important is a of grandchildren whose parents/caregivers are change in priorities. People appear to be less working longer hours. willing or able to give a long term commitment to volunteering, and are constantly looking for new and meaningful experiences. People are increasingly Rapid relocation and social dislocation time-poor The group considered that the issue of rising house prices and rental housing instability played a part in the growing trend towards epi- Time pressures sodic volunteering. For some individuals, it is in- creasingly difficult to make long-term commit- Lack of time is generally the most common rea- ments. son given for not volunteering. People are in- creasingly time-poor, contributing to the trend of Consequently, many volunteer-involving organi- moving away from long-term volunteering to- sations are experiencing low retention rates wards episodic volunteering. among volunteers. This was evident among re- spondents to a VNZ survey, who expressed frus- This might particularly be a factor among the tration at the tendency for volunteers to move on younger and middle-aged population, who are quickly, citing relocation as a common reason for balancing a combination of study, work, family leaving. and many other commitments and need to be selective in the roles which they take on. Fami- Increases in travel time lies with young children have traditionally been one of the major sources of volunteers, especial- Increasing traffic levels, particularly in Auckland, ly for schools, sports and other afterschool activi- act as a barrier for volunteering. Travel time can ties. add significantly to the amount of time involved in a volunteering role. Cultural changes (Adapted from Overview of the State of Volun- There was agreement among the group that a teering in New Zealand — Report from the Volun- cultural shift is occurring in society, leading to an teer Reference Group, April 2017) VOLUNTEERS NEWS Page 10

VOLUNTEERING (A.R.K. IS THE WORD)

A hug, a smile, or a simple “hello” Is all it takes to change someone’s life you know? Who knows if they were having a terrible day? And you have given hope in the midst of bleak and gray. Volunteering can be such a great gift For both parties involved get a free effective face-lift! (smile) A humbling experience all-in-all To see that through struggles they keep standing tall; And as much as we give, we learn and get so much more Giving hope, sharing compassion, showing love and helping people soar. Volunteering helps out those who are in need By volunteering you give people hope, the tools to succeed. To see someone suffering, it breaks my heart in two And tired though when work is done, my strength it does renew. I see at times the progress of those I call my own Sometimes small others great; to see how they have grown! To make a difference in the lives of people everywhere Every kind act whether great or small shows the world that you care Go ahead! Dare! To give a hand, or lend an ear, A shoulder to lean on; have no fear! If we care for one another how do we express? By an Act of Random Kindness, but I digress. Whatever good you do, do it with love and joy in your heart… For like “Evan Almighty” we are each called to build an A.R.K. Smile and do something kind for one person today

Written by ShowYouLove, United States OCTOBER 2017 Page 11

RADIO LOLLIPOP AUSTR ALASIAN CONFERENCE

over 70% of their volunteers active in 2016!

The main focus of the conference this year was to start creating an operations manual across Australasia. As we become more connected across all the Ra- dio Lollipop branches world- wide it’s great to In June, two members of each NZ RL branch discuss the things were fortunate enough to attend the Radio Lolli- we do the same pop Australasian conference in Brisbane. The and differently and most valuable thing about being able to attend share our re- the conference is the chance to make connec- sources and to tions across the Australia and NZ RL branches. make sure we are It is always great to meet/catch up with every- all on the same one and find out what’s going on in all of the page. Some of the goals we came away with branches. We get so much out of sharing ideas, were getting our uniform up to standard resources and experiences and discussing (especially in Starship), and to continue to focus what’s happening. We all got the opportunity to on improving the radio, better linking play and do a night swap, it is a very cool experience to radio and linking those across all NZ stations. spend the night on the wards in another sta- The guest speakers were great. It’s always nice tion. We all came away with lots of ideas to to have great feedback from hospital staff and take back home. It’s an awesome feeling know- parents about the cool things we do. Hedley is ing you can make a child in hospital smile always very motivational especially about the whichever country you are in! radio. Bruce Sullivan is a fantastic speaker and Every year, there is fierce competition between all the presentations were really positive and all of the Australasian branches to see who motivating. At times we can all do with a remind- wins the cup for having the highest number of er to look at things in a different way and to al- active (10/13) volunteers. This year the cup ways keep our happy pants on, keep up the has made it’s way back to New Zealand. Con- awesome work everyone, you are truly doing an gratulations to Christchurch for winning with amazing job! VOLUNTEERS NEWS Page 12

WELCOME NEW VOLUNTEER RECRUITS

Belinda Holmes Christine Davison Corinne Yee SSH Playroom SSH Playroom SSH Family Support

Craig Sutherland Emma O’Sullivan Ian Matthews SSH Playroom SSH Playroom ACH & GCC Blue Coat

Moira Murphy Sarah Hawk Sylvia Spencer Inight ACH Blue Coat SSH Toy Library Admin/IT OCTOBER 2017 Page 13

WELCOME NEW VOLUNTEER RECRUITS

Good luck new recruits!

Great to have you on our teams in Starship Children’s Hospital, Greenlane Clinical Centre and Auckland City Hospital.

We are currently looking out for new volunteers in the age group Sylvia Hsieh Winona D’Costa of 50+ ACH Blue Coat SSH Playroom

Current Vacancies:  BLUE COATS AUCKLAND CITY HOSPITAL

 BLUE COATS GREENLANE CLINICAL CENTRE

 STARSHIP INFORMATION DESK

 STARSHIP HOSPITAL GRANDPARENTS

$675 DESIGNER BLUE J ACKET?

Pamela Russell, one of our Auckland City Hospital

Blue Coat came across this designer blue jacket while out shopping one day. The jacket by Kate Sylvester, an iconic New Zealand designer was priced at $675.

It is very similar to the blue jacket worn by our Blue Coats. The only difference is that instead of buttons, a belt is used to close the jacket front. The pockets are not as tidy!

What do you think? VOLUNTEERS NEWS Page 14

DIWALI “FESTIVAL OF LIGHTS”

We hope all our Hindu volunteers had a Happy Diwali on the 19th of October.

A big thank you to the volunteers who sent us the their photos dressed in traditional attire.

Rohit Bhoge wearing kurta pyjamas

< Averyl Rodrigues in a ghagra choli

< Sarvat Fatima in a wedding sari OCTOBER 2017 Page 15

P E T P O W E R THE NEXT ISSUE: Check out our Website adhb.health.nz  Will be released in December 2017

 Introducing new VOLUNTEERS CENTRE recruits

 Update on projects Auckland District Health Board Auckland City Hospital  HEALTH & SAFETY Participation & Experience Level 4 around wheelchairs 2 Park Road Grafton  We want to hear Auckland 1142 from YOU: fun Tel: 021-674-826 stories, advice, E-mail: [email protected] anything you’d like to share

VOLUNTEERS DO IT BEC AUSE THEY CARE!

DID YOU KNOW:

CHRISTMAS 2017 FUNCTION the ward. Inez is very happy for STARSHIP VOLUNTEERS Please register your attend- us to share this picture as she EDUCATION DAY: ance at the Volunteers Centre, was so happy to meet Mandy WED 8TH NOVEMBER Greenlane Clinical Centre’s and she has a copy of this pic- at the Marion Davis Library. Blue Coat Info Desk or with ture to take home with her. Starship volunteers can regis- Julie Hagan at Te Whetu ter their interest with Lindy until Thanks to SPCA Outreach Ther- Tawera. See page 4. 6th November. apy Pets programme for ena- PETS AT REABLEMENT bling rehabilitation and cheer- SECURITY ID OFFICE SERVICES: ing up patients and staff alike. OPENING TIMES: Ashleigh Green - Allied Health Mon-Fri 7-10 am and 12-5 pm Advanced Clinician wrote: Mandy is a member of the Please check your expiry dates "Paws in Schools" team with and notify Lindy if you need Outreach Therapy Pets. Mandy your ID extended! visited the rehab wards with THE AUCKLAND DHB Heather, her owner, on Tues- VOLUNTEERS CENTER’S day and met Inez who was SUMMER BREAK IS FROM practicing her walking. MONDAY 18 DECEMBER 2017 Heather encouraged Mandy to TO MONDAY 8 JANUARY 2018. jump up and sit on Inez's walk- PLEASE RECORD YOUR LEAVE er. Inez was ecstatic to be IN THE ABSENCE BOOKS, able to "walk" Mandy around THANK YOU!