OCTOBER 2017 VOLUNTEERS NEWS ACH | GREENLANE | ST ARSHIP VOLUNTEERS CENTRE FROM THE VOLUNTEER C OORDINATOR: INSIDE THIS ISSUE: FROM THE VC 1 “NAVIGATE” 2 - 3 WELCOME TO ADHB C H R I S T M A S 4 While the dust is settling from the national election, l am delighted to in- LUNCH INVITE troduce Suzanne Corcoran to you as our chosen new Director Participa- INTRODUCTION 5 NEW DIRECTOR tion & Insight. Suzanne comes from Melbourne where she lead Patient D O W N W A R D 6 - 9 T R E N D I N Experience and Community Participation at Alfred Health (see page 5). VOLUNTEER HOURS Once she has made the transition from Melbourne to Auckland, you will VOLUNTEERING 10 POEM all be able to meet with her during our Christmas lunch at Rosepark Hotel RADIO LOLLIPOP 11 on the 28th and 29th November (see page 4). WELCOME NEW 12- 13 RECRUITS I’ve just returned from a midweek away to Melbourne with my daughter $675 DESIGNER 13 BLUE JACKET where I also (I just can’t help myself) had arranged to meet with my coun- D I W A L I 14 terpart Ali Hall at the Royal Melbourne Hospital. Ali also offers wayfinding P E T P O W E R 15 THE NEXT ISSUE 16 and companion roles to the hospital, so we had much to share and ex- & DID YOU KNOW change. I was particularly interested in their wheelchair volunteers pro- gram and their views on ‘patient handling’ which I will share with you in the next newsletter. But first: fingers crossed for the Companion Volunteer Program’s nomina- tion for the Auckland DHB Health Excellence Award, which will be an- Monthly Newsletters‘ th input needs to come from nounced on 30 November. all of us: Coordinator, all volunteers, charge In the meantime, nurses, security people and all other key people Happy reading! that work alongside us. Your input can be new ideas, shared experiences, good ol’ memories, anything of mutual interest is welcome! VOLUNTEERS NEWS Page 2 NAVIGATE|KAI ARAHI WELCOME TO AUCKLAND DHB “Navigate” Welcome to ADHB event now also available for new Volunteer recruits! It is important to us that all new people gain a good understanding of what we are striving for and how we work together to achieve these goals. Our Navigate|Kai Arahi on boarding event is held every two months for peo- ple who are new to Auckland DHB. Here, newcomers are introduced to our goals and our communities to help them get a picture of how we all contribute and make a difference to Attendees have the oppor- our people, tunity to: our patients and their Meet our senior leaders whānau. and participate in an engaging and interac- tive session. Go to the bite sized sessions of your choice to learn more about the various teams within the ADHB. Have a wander around the expo to find out more about working at ADHB and the benefits available. OCTOBER 2017 Page 3 A group of new volunteers attended the last Nav- I thought the Navigate introduction was informa- igate|Kai Arahi event on September 26. Here is tive and educated new volunteers on ADHB’s val- what they had to say: ues. The highlight for me was doing the clicker quiz using the clickers and the child abuse work- What I remember most was my appreciation for shop which was eye opening. the members of the executive team to share their personal journey to Auckland DHB with the Winona D’Costa – Playroom volunteer new staff and volunteers. This was most interest- ing and informative. The Navigate (introduction to ADHB) was very in- formative, interesting and made me feel very wel- Evelyn Platt – Admin volunteer come and part of a professional and caring organ- isation. It didn't matter if you were a specialist or volunteer everyone has an important role to play Attend the next Navigate to learn more about ADHB Christine Davison – Playroom volunteer VOLUNTEERS NEWS Page 4 ADHB Volunteers Centre cordially invites you to our CHRISTMAS 2017 VOLUNTEERS BUFFET LUNCH 28TH OR 29TH NOVEMBER 1 2 : 0 0 - 2 : 3 0 P M Auckland Rose Park Hotel, 92-102 Gladstone Road, Parnell, Auckland Please register your name, dietary requirements and preferred date on the registration list at the Volunteers Centre, at Greenlane Blue Coat Info Desk or with Julie Hagan at Te Whetu Tawera OCTOBER 2017 Page 5 INTRODUCTION FROM OUR NEW DIRECT OR Hello and thank you for your very warm welcome deserves to be respected, informed, empowered in my new position as Director of Participation and to have choice when it comes to their health and Insight at ADHB. I have met some of you al- and wellbeing. This has led to lots of experience ready and I look forward to meeting more of you in helping health care services to understand as I settle into the role and work with Lindy in the what patient and Whanau centred care means in volunteer program. a practical sense and working with our staff and broader community to help us consider where I arrived from Melbourne on an Air New Zealand we can improve and what we need to do to flight on the afternoon of Sunday 1 October make sure all patients and families have the ready to start work on the following Monday best possible experience. morning. It was a very busy time in the lead up to my departure from Australia with lots of good- Volunteers are an essential part of our commu- byes from friends and family, work colleagues nity and represent many unique backgrounds and the many volunteers I got to know and work and experiences, including health care. Some of with at Alfred Health in Melbourne where I was you may have been patients or had loved ones previously employed. What made things even at ADHB or other health care services. I think more complicated was my four week holiday in most people acknowledge the critically im- Italy I enjoyed just before moving to New Zea- portant role volunteers play in a positive patient land. It was booked a long time ago so it was just experience, including a friendly greeting when the way it worked out, but it meant I had very arriving, supporting people to find where they little time to get ready for the move to Auckland need to go for appointments, to find friends and which is why I have to return to Melbourne and family or where to park the car or get a drink and pack up all my belongings and my 21 year old something to eat. There are so many things you son Francis in the next week. He would like to do. take up further study at the Australian National University (ANU) in Canberra so needs my help to When I saw the Director of Participation and In- get him on his way as well. sight role at ADHB advertised many months ago, I thought it was my dream job, and I feel very I am Melbourne born and bred but have spent privileged to be given the opportunity to work time living and working in Tasmania, Western with Lindy, other staff and all of you as you gen- Australia, Canada and the UK. I started out as a erously give your time and energy as volunteers Registered Nurse and have had a variety of to make sure our community experiences the health related jobs in large city and regional best possible patient and Whanau centred care. health networks like ADHB, specialist aged care services, teaching of nursing and public health I look forward to getting to know you all soon as I students in universities, Victoria’s Department of settle into life in Auckland……. Health and remote Aboriginal health services in the Kimberly region of north Western Australia. I Suzanne Corcoran have always had a strong interest in patient Director safety and quality and supporting individualised Participation and Insight care, acknowledging everyone, whoever they are, VOLUNTEERS NEWS Page 6 DOWNWARD TREND IN VO LUNTEER HOURS Volunteering New Zealand (VNZ), with the De- More than a third of these volunteer hours are partment of Internal Affairs’ support, formed a worked in culture and recreation non-profit organi- reference group in December 2016 to develop sations (mainly sports groups), followed by hours an overview paper on the state of volunteering. volunteered to religious bodies and social services. A specific issue for consideration was the 42% This is even before we consider the impact of decrease in volunteer hours provided through “informal” volunteering (outside of organisations), organisations, when comparing the 2004 and which involves twice as many New Zealanders, 2013 Non-Profit Institutions Satellite Account giving more than twice as much of their time. (NPISA). The Decline in Volunteer Hours The Current State of Volunteering NPISA 2013 noted that the reduction in time Almost one and a quarter million New Zea- spent volunteering between 2004 and 2013 re- landers contribute to New Zealand society in al- flects a global trend, with other countries show- most every type of activity: including sports, rec- ing reductions over time also. In New Zealand, reation, arts, culture and heritage to emergency the average volunteer did three hours a week of and social services, health, education, conserva- formal unpaid work in 2013, compared with an tion and the environment; giving 157 million average of 2.6 hours a week in Australia, and hours of their time per annum through organisa- three hours in Canada. tions. Around one third of New Zealanders undertake voluntary work for an organisation, and about Average volunteer does 3 two thirds undertake unpaid work outside their hours unpaid work per week home (such as helping in their neighbourhood).