Facility Management Staffing Report Research Report #33 FM STAffING SURVEY COmmITTEE MEMBERS Jon Bredemeier, CFM, Sears Holdings Management Corporation Sheryl Callahan, CFM, Grubb & Ellis Jamie Galileo, Energy Solutions Arena Ted Maslin, CFM, City of Seattle Lyle Schall, General Dynamics Fred Weiss, CFM, IFMA Fellow, University of Texas at San Antonio Ed Wirth, CFM, Emprise Bank Director of Research Shari F. Epstein, CAE Survey Design and Report Kevin Whorton, Whorton Marketing & Research © Copyright 2010 by the International Facility Management Association All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system or transmitted in whole or part, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the written permission of the International Facility Management Association. For more information, please contact: IFMA Research Department 1 East Greenway Plaza, Suite 1100, Houston, TX 77046-0104, USA Phone: +1-713-623-4362 Fax: +1-713-623-6124 E-mail:
[email protected] ISBN 1-883176-81-6 Printed on 10% post-consumer waste recycled paper. FSC certified. Facility Management Staffing Report Table of Contents Introduction 4 Facility Description 7 Staffing the FM Function 15 Pay Practices 19 Estimate - Total U.S. Facility Management Professionals 23 Detailed Data Tables by Key Characteristics 25 A. Overall Staffing Levels 29 B. Staff Composition 31 C. Detailed Professional Staff Breakdown 34 D. Recent Changes 38 E. Salary Change and Basis 41 F. Outsourced Functions 47 Participant List 49 Introduction About this Report Facility management – a profession that DEFINITIONS encompasses multiple disciplines to ensure functionality of the built environment by integrating Average people, place, process and technology.