Moving your Investment Only (IO) plan to

With your plan scheduled to transfer to Manulife’s administrative system, I want to thank you for giving us an opportunity to continue supporting your plan and serving your plan members. Your investment funds remain unchanged as does the commitment of the knowledgeable and professional service team whose members continue to be focused on your satisfaction. You will notice some changes with administrative processes.

It’s our privilege to serve you and your employees, and we look forward to having the chance to earn your continuing confidence for many years to come.

Michel Fortin Senior Vice President Group Benefits and Retirement Solutions Institutional Markets

 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

2014 Financial Strength Fact Sheet

Financial Strength Manulife Canadian Division Fact Sheet August 2015 Manulife Financial Corporation is a leading Canada-based group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Operating as Manulife in Canada and Asia, and primarily through John Hancock in the United States, we offer a diverse range of financial protection and wealth management products and services About Manulife through an extensive network of employees, agents and distribution partners. Manulife is a leading Canada-based financial services organization with principal operations in Asia, Selecting a financial partner requires detailed evaluation, especially when your needs involve a long-term obligation such Canada and the United States. The Company’s first president was also Canada’s first Prime Minister, as a life policy, pension or annuity. We understand that financial strength is at the core of our clients’ decision- making process. Our high quality investment portfolio, diverse business and prudent risk management practices are key Sir John A. Macdonald. On January 30, 2015 Manulife completed the acquisition of the Canadian reasons clients choose Manulife and John Hancock. We are committed to delivering on obligations today, and for many operations of Standard Life plc. years to come. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions that support their big financial decisions. With market-leading positions across North America and Asia, we leverage a diverse Well Recognized Brands with a History of Financial Stability business platform that offers a range of financial products and services in both developed and developing Manulife and John Hancock are internationally recognized brands which have stood for financial strength and integrity for markets around the world. more than 125 years. Millions of customers have chosen Manulife and John Hancock to provide them with solutions for their financial needs. We continue to focus on our growth strategies and to improve efficiency and effectiveness to better Financial Strength serve clients. Manulife is number 212 on the Fortune Global 500.1 Manulife and John Hancock insurance operating Strong Claims Paying Ability/ Significant Scale companies have strong financial strength and claims paying ability ratings from the following five credit rating Financial Strength Ratings Manulife’s size and scale translate into a substantial capital agencies – A.M. Best, DBRS, Fitch, Moody’s and Standard & Poor’s. Ratings are a comprehensive measure of financial base, a diversified operating platform and ample resources to fund growth opportunities – all factors indicative of our strength. Manulife and John Hancock have strong ratings Manulife Canadian Division at a Glance from the following five rating agencies – A.M. Best, DBRS, financial strength. As at December 31, 2014, our market Fitch, Moody’s and Standard & Poor’s. capitalization was US$35.6 billion (C$41.3 billion), making Senior Executive Vice President and General Manager, Canadian Division: Marianne Harrison Manulife one of the largest life insurance companies in the Assets Under Management: C$217 billion (as at June 30, 2015) world. Number of Employees: Active Canadian workforce of 9,265 (as at June 30, 2015) Rating Agency Rating Outlook Global Life Insurers Canadian Division Headquarters: 500 King Street North, Waterloo, Ontario, Canada, N2J 4C6 nd Market Capitalization (US$ Billions) A.M. Best A+ (Superior – 2 of 15 ratings) Stable Website: manulife.ca Dominion Bond Rating Service IC-1 (Superior – 1st of 6 ratings) Stable Established: 1887 Fitch Ratings AA- (Very Strong – 4th of 19 ratings) Stable Moody’s Investors Service A1 (Low Credit Risk – 5th of 21 ratings) Stable About Manulife Canadian Division Standard & Poor’s AA- (Very Strong – 4th of 21 Ratings) Stable Serving one in five Canadians, we are a leading financial services organization offering a diverse range “The ratings reflect our view of the group's very of protection, estate planning, investment and banking solutions through a diversified multi-channel strong business risk profile, which is supported by a 76.4

67.0 distribution network. 61.4 59.7

highly diverse franchise and leading market positions 56.8

in Canada, the U.S., Hong Kong, and Asia/Pacific.” 47.2 We provide retail solutions to individuals and business owners, sold mainly through independent advisors. 41.3 35.6 32.2

27.5 Group life, health, disability and retirement solutions are marketed to Canadian employers through

Standard & Poor’s, September 5, 2014 24.4 22.3 22.2

15.3 consultants, brokers and independent advisors. We also provide international employee benefits management Financial Strength Ratings apply to the main life operating companies of to multinational corporations. Life, health and specialty products, such as travel insurance, are also offered

Manulife Financial Corporation including The Manufacturers Life Insurance AIA Aflac through alternative distribution channels.

Company, John Hancock Life Insurance Co. (U.S.A.), John Hancock Life & Zurich MetLife SunLife Manulife Generali Health Insurance Co., and John Hancock Life Insurance Co. of New York. Principal AvivaPlc PRU PLC PRU (US) Facts as of June 30, 2015. This document is provided for information only and should not be used for or relied upon in the purchase of any product or security. DBRS does not rate the U.S. insurance subsidiaries separately. All ratings Ameriprise 1 Fortune, 2015 current as of February 3, 2015. Market Data as at December 31, 2014. Source: Ipreo

1 1 Manulife Financial Corporation operates as John Hancock in the United States, and Manulife in other parts of the world.

  1 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Important dates

Thursday, April 21, 2016 Friday, April 22, 2016 Monday, April 25, 2016 Early May by 4 p.m. ET Your plan’s financial data Your plan’s account information A closing financial statement Last day for plan changes and is moved to Manulife’s will be available to view from the former Standard Life transaction requests. administration system. on Manulife’s Plan Sponsor and an opening financial Secure Site. statement from Manulife will be mailed to you.

  2 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Your new policy number Your Revised Policy

This is a unique number assigned for each plan set-up on Manulife’s The key changes in your Revised Policy are highlighted in this Summary of administration system. Referencing this number when contacting Manulife will Revised Policy Differences. assist our customer service team to provide support for your plan(s). Your Revised Policy will be posted on Manulife’s Plan Sponsor Secure Your policy number is included in the communication you received with this Site following the completion of the transition and was included in the guide, notifying you of the timing of your plan’s transition to Manulife. communication you received with this guide.

Summary of Revised Policy Differences

This overview is provided as an easy way for you to identify the material changes made to your policy as a result of the transition to Manulife. There is no action required from you support these changes.

After the transition is complete, you can view this same document on the In addition, your Revised Policy includes the Manulife Investment Terms and Bulletin Board within the Manulife Plan Sponsor Secure Site. Provisions together with the Service and Fee Agreement. The Service and Fee Agreement sets out the fund information together with the services available The following Definitions in the Standard Life policy are replaced as follows and the fees and charges. under your revised policy: ■ “Policyholder” means “Plan Sponsor”

■ “Standard Life Canada” means the “Service Provider” namely The Manufacturers Life Insurance Company

  3 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Plan Service Differences

Feature name The former Standard Life Manulife Investment Quality & Choice (Q&C) Investment Program: Quality & Choice helped plan sponsors When plans transfer to Manulife’s administration system, Q&C will be replaced with Investment Watch® Oversight Program and advisors create and maintain a sound, customized selection of investment funds for group (i-Watch®). retirement savings plans. The rigorous i-Watch process supports the selection and monitoring of the funds available on the The Q&C provided governance committees with an investment services team plus investment Manulife investment platform offered to group retirement plan sponsors, their advisors, and their options, as well as a selection and monitoring process supported by regular reports. This plan members. A strict evaluation process assessing qualitative and quantitative criteria is applied to included a governance process, updates on each fund manager and quantitative data on all fund managers and their funds before a fund is added to the platform. The same approach is used to investment options monitor ongoing performance. i-Watch branded information is available via the plan sponsor secure site – including evaluation ratings, funds under increased scrutiny, funds on watch, i-Watch® Fund Status Changes, IMS commentary. i-Watch® Annual Plan The former Standard Life provided annual plan sponsor financial reporting based on the calendar Manulife provides annual plan sponsor financial reporting based on the plan’s year-end date unless a Sponsor Financial year end unless a specific date for annual reporting has been requested. specified year-end date for annual reporting has been requested. If a specific date has been requested Reporting at the former Standard Life, this date will be carried over as the plan moves to Manulife. Invoices and The former Standard Life posted invoices for some clients in the VIP Room. Invoices will no longer Manulife mails invoices to clients. Invoices will be issued on the same schedule that was in use at the Payments be available online. former Standard Life. The former Standard Life offered online payment options via the VIP Room. This payment option Cheques can be sent to Manulife with the invoice or Deposit Details form showing details in the Bill will no longer be available. Payments section of the form. Payment Options The former Standard Life accepted payments for invoices and deposits using these methods: Manulife accepts payments for invoices and deposits using these methods: cheque, wire transfer, or for Invoices and cheque, wire transfer, Electronic Funds Transfer (EFT), DrawCheque or internet banking payment. Pre-Authorized Debit (PAD) Deposits Pre-Authorized Debit (PAD) forms are available on www.manulife.ca/GRO - Select Forms from right hand menu – select Find Plan sponsor forms/Pre-Authorized Debit Form Payment of The former Standard Life offered different payment options (Invoice to Sponsor and Deduct from Plan Sponsors who paid IMFs as a deduction from the unit value will see a monthly withdrawal Investment Assets) for Investment Management Fees (IMFs). transaction for IMFs. The IMF will be calculated daily but withdrawn monthly. Management Fees Deduction of IMFs from unit values will no longer be available after the plan transfers to Manulife. This payment method shows the fee clearly on the Plan Sponsor Financial Report. (IMFs) All other payment options remain.

  4 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Plan Service Differences

Feature name The former Standard Life Manulife Global Absolute Where Global Absolute Return Strategies (GARS) /Absolute Return Global Bond Strategies Where Global Absolute Return Strategies (GARS)/ Absolute Return Global Bond Strategies (ARGBS) Return Strategies (ARGBS) were among the investments offered on Registered Pension Plans, they were subject to investments are included in the plan, legislative limits still apply; however, Manulife will not monitor or (GARS) / Absolute these limits: enforce the percentage limit on the funds. Return Global ■■ pensions within Quebec could set a limit on these funds to restrict the percentage plans To specify or adjust the percentages of GARS or ARGBS funds: Bond Strategies were permitted to hold (ARGBS) ■■ use Form GP0815 Investment Direction when specifying investment direction for deposits ■■ pensions outside of Quebec governed under PBSA cannot hold more than 10% of their or withdrawals, total investments in these funds. ■■ use Form GP0814 Interfund Transfer for Existing Assets for transfer activities. The former Standard Life may have rebalanced assets regularly to maintain these limits and verified Forms are available at www.manulife.ca/GRO. Choose Forms then Find DB investment only plan limits were respected when any withdrawal was made. sponsor forms.

  5 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

The assets invested in your plan with the former Standard Life will transfer to Manulife’s administration system on Friday, April 22, 2016. While you don’t have to take any action to facilitate the transfer, we want to let you know the important details of the transition, the administrative processes to follow, and the services you’ll have access to after your plan moves. No change in your fund line-up Plan assets always remain invested

You will continue to have uninterrupted access to the investment options your There will be no out-of-market period experienced as the financial data is plan currently holds. While fund names and codes have changed to align with transferred to Manulife’s administration system. For non-registered plans, the Manulife’s naming convention, your investments remain unchanged. movement of the financial data will not create a taxable event. From Thursday, April 21, 2016 to Monday, April 25, 2016 you will be unable to view your plan online in the VIP Room or complete any transactions. Your access to the VIP room Quality & Choice (Q&C) ends on Thursday, April 21, 2016. Any pending transactions received will be processed on Manulife’s administration system on Monday, April 25, 2016. All Investment Program will be funds will stay invested during this period. replaced with Investment Watch® (i-Watch®).

The rigorous i-Watch process supports the selection and monitoring of the funds available on the Manulife investment platform offered to group retirement plan sponsors, their advisors, and their plan members. A strict evaluation process assessing qualitative and quantitative criteria is applied to fund managers and their funds before being added to the platform. The same approach is used to monitor ongoing performance. i-Watch reporting is available via the plan sponsor secure site – including evaluation ratings, funds under increased scrutiny, funds or i-Watch® Fund Status Changes, and Investment Manager Services (IMS) commentary.

  6 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Your secure plan sponsor site

To access your plan(s) on Manulife’s Plan Sponsor Secure Please note: Your log on credentials, including both your Site, after April 25, 2016, you will need to register before Manulife policy and customer numbers, will be sent to you logging in. in a letter, just prior to your transition.

■■ Go to www.manulife.ca/GRO and select Group Retirement Plan Sponsor Non-member: Validate your login – one time screen when registering from the Sign in drop down menu

To register, select Register Now, and you will be asked to provide information about your role with your Manulife plan and to do the following:

■■ Provide your first and last name

■■ Provide a valid email address

■■ Set up a password

■■ Set up Personal Verification Questions (PVQs) and answers

■■ Accept the Terms and Conditions

Select the Register button to complete the process.

Once you have completed this process, you will receive a message stating that an Using the plan sponsor secure site you will be able to email will be sent to you shortly to complete the registration. complete these key activities:

After you receive the email and click on the link, you will be able to log in to the ■■ View online reports site using your email address and password. ■■ Request and schedule reports

Note: The first time (only) you log in to the site you will be asked to provide your ■■ View plan activity customer number and a policy number. ■■ View investment information

  7 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Plan activity reports

Reports keep you apprised of plan activity. Through the plan sponsor secure site, you will have easy access to a series of online reports described in the Online Reporting Quick Reference Guide for Investment Only Plans.

Online Reporting Quick Reference Guide for Investment Only Plans

Group Retirement Solutions

  8 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS

Support to help you manage key activities Manulife administration and support

Your Policy Administration Guide will provide information on these functions: As of April 25, 2016, all administrative processes and support will be provided by Manulife. These include using all Manulife forms, secure website, contribution ■■ Remitting your plan deposits and payments to Manulife submissions process and support services. ■■ Setting up your banking information ■■ Making withdrawals from your plan(s) Contact us ■■ Reviewing your plan reports Customer Support Centre hours of operation: Monday to Friday, 9 a.m. to 5 p.m. ET ■■ Making investment changes Email: [email protected] ■■ Accessing forms you’ll need to administer your plan(s)

■■ Monitoring your plan(s) online Phone: 1-888-371-5999

Corporate Investment Options Policy Administration Guide

Providing the right solutions Visit our Web site at www.manulife.ca/GRO

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