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Moving Your Investment Only (IO) Plan to Manulife

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Moving Your Investment Only (IO) Plan to Manulife Moving your Investment Only (IO) plan to Manulife With your plan scheduled to transfer to Manulife’s administrative system, I want to thank you for giving us an opportunity to continue supporting your plan and serving your plan members. Your investment funds remain unchanged as does the commitment of the knowledgeable and professional service team whose members continue to be focused on your satisfaction. You will notice some changes with administrative processes. It’s our privilege to serve you and your employees, and we look forward to having the chance to earn your continuing confidence for many years to come. Michel Fortin Senior Vice President Group Benefits and Retirement Solutions Institutional Markets PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS 2014 Financial Strength Fact Sheet Financial Strength Manulife Canadian Division Fact Sheet August 2015 Manulife Financial Corporation is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Operating as Manulife in Canada and Asia, and primarily through John Hancock in the United States, we offer a diverse range of financial protection and wealth management products and services About Manulife through an extensive network of employees, agents and distribution partners. Manulife is a leading Canada-based financial services organization with principal operations in Asia, Selecting a financial partner requires detailed evaluation, especially when your needs involve a long-term obligation such Canada and the United States. The Company’s first president was also Canada’s first Prime Minister, as a life insurance policy, pension or annuity. We understand that financial strength is at the core of our clients’ decision- making process. Our high quality investment portfolio, diverse business and prudent risk management practices are key Sir John A. Macdonald. On January 30, 2015 Manulife completed the acquisition of the Canadian reasons clients choose Manulife and John Hancock. We are committed to delivering on obligations today, and for many operations of Standard Life plc. years to come. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions that support their big financial decisions. With market-leading positions across North America and Asia, we leverage a diverse Well Recognized Brands with a History of Financial Stability business platform that offers a range of financial products and services in both developed and developing Manulife and John Hancock are internationally recognized brands which have stood for financial strength and integrity for markets around the world. more than 125 years. Millions of customers have chosen Manulife and John Hancock to provide them with solutions for their financial needs. We continue to focus on our growth strategies and to improve efficiency and effectiveness to better Financial Strength serve clients. Manulife is number 212 on the Fortune Global 500.1 Manulife and John Hancock insurance operating Strong Claims Paying Ability/ Significant Scale companies have strong financial strength and claims paying ability ratings from the following five credit rating Financial Strength Ratings Manulife’s size and scale translate into a substantial capital agencies – A.M. Best, DBRS, Fitch, Moody’s and Standard & Poor’s. Ratings are a comprehensive measure of financial base, a diversified operating platform and ample resources to fund growth opportunities – all factors indicative of our strength. Manulife and John Hancock have strong ratings Manulife Canadian Division at a Glance from the following five rating agencies – A.M. Best, DBRS, financial strength. As at December 31, 2014, our market Fitch, Moody’s and Standard & Poor’s. capitalization was US$35.6 billion (C$41.3 billion), making Senior Executive Vice President and General Manager, Canadian Division: Marianne Harrison Manulife one of the largest life insurance companies in the Assets Under Management: C$217 billion (as at June 30, 2015) world. Number of Employees: Active Canadian workforce of 9,265 (as at June 30, 2015) Rating Agency Rating Outlook Global Life Insurers Canadian Division Headquarters: 500 King Street North, Waterloo, Ontario, Canada, N2J 4C6 nd Market Capitalization (US$ Billions) A.M. Best A+ (Superior – 2 of 15 ratings) Stable Website: manulife.ca Dominion Bond Rating Service IC-1 (Superior – 1st of 6 ratings) Stable Established: 1887 Fitch Ratings AA- (Very Strong – 4th of 19 ratings) Stable Moody’s Investors Service A1 (Low Credit Risk – 5th of 21 ratings) Stable About Manulife Canadian Division Standard & Poor’s AA- (Very Strong – 4th of 21 Ratings) Stable Serving one in five Canadians, we are a leading financial services organization offering a diverse range “The ratings reflect our view of the group's very of protection, estate planning, investment and banking solutions through a diversified multi-channel strong business risk profile, which is supported by a 76.4 67.0 distribution network. 61.4 59.7 highly diverse franchise and leading market positions 56.8 in Canada, the U.S., Hong Kong, and Asia/Pacific.” 47.2 We provide retail solutions to individuals and business owners, sold mainly through independent advisors. 41.3 35.6 32.2 27.5 Group life, health, disability and retirement solutions are marketed to Canadian employers through Standard & Poor’s, September 5, 2014 24.4 22.3 22.2 15.3 consultants, brokers and independent advisors. We also provide international employee benefits management Financial Strength Ratings apply to the main life operating companies of to multinational corporations. Life, health and specialty products, such as travel insurance, are also offered Manulife Financial Corporation including The Manufacturers Life Insurance AIA AXA Aflac through alternative distribution channels. Company, John Hancock Life Insurance Co. (U.S.A.), John Hancock Life & Zurich Allianz MetLife Sun Life Manulife Generali Health Insurance Co., and John Hancock Life Insurance Co. of New York. Principal Aviva Plc PRU PLC PRU (US) Facts as of June 30, 2015. This document is provided for information only and should not be used for or relied upon in the purchase of any product or security. DBRS does not rate the U.S. insurance subsidiaries separately. All ratings Ameriprise 1 Fortune, 2015 current as of February 3, 2015. Market Data as at December 31, 2014. Source: Ipreo 1 1 Manulife Financial Corporation operates as John Hancock in the United States, and Manulife in other parts of the world. 1 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS Important dates Thursday, April 21, 2016 Friday, April 22, 2016 Monday, April 25, 2016 Early May by 4 p.m. ET Your plan’s financial data Your plan’s account information A closing financial statement Last day for plan changes and is moved to Manulife’s will be available to view from the former Standard Life transaction requests. administration system. on Manulife’s Plan Sponsor and an opening financial Secure Site. statement from Manulife will be mailed to you. 2 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS Your new policy number Your Revised Policy This is a unique number assigned for each plan set-up on Manulife’s The key changes in your Revised Policy are highlighted in this Summary of administration system. Referencing this number when contacting Manulife will Revised Policy Differences. assist our customer service team to provide support for your plan(s). Your Revised Policy will be posted on Manulife’s Plan Sponsor Secure Your policy number is included in the communication you received with this Site following the completion of the transition and was included in the guide, notifying you of the timing of your plan’s transition to Manulife. communication you received with this guide. Summary of Revised Policy Differences This overview is provided as an easy way for you to identify the material changes made to your policy as a result of the transition to Manulife. There is no action required from you support these changes. After the transition is complete, you can view this same document on the In addition, your Revised Policy includes the Manulife Investment Terms and Bulletin Board within the Manulife Plan Sponsor Secure Site. Provisions together with the Service and Fee Agreement. The Service and Fee Agreement sets out the fund information together with the services available The following Definitions in the Standard Life policy are replaced as follows and the fees and charges. under your revised policy: ■ “Policyholder” means “Plan Sponsor” ■ “Standard Life Canada” means the “Service Provider” namely The Manufacturers Life Insurance Company 3 PLAN SERVICE SUPPORT AND ABOUT MANULIFE IMPORTANT DATES REVISED POLICY YOUR PLAN SPONSOR PLAN ACTIVITY DIFFERENCES INVESTMENTS SECURE SITE REPORTS CONTACTS Plan Service Differences Feature name The former Standard Life Manulife Investment Quality & Choice (Q&C) Investment Program: Quality & Choice helped plan sponsors When plans transfer to Manulife’s administration system, Q&C will be replaced with Investment Watch® Oversight Program
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